Foscam FI9828W, FI98928P User Manual

User

User

Manual

Manual

（For Windows & Mac OS）

HD Wireless PTZ Dome IP Camera

Model:FI9828W/FI98928P

V1.8

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Table of Contents

1 Overview............................................................................................................................................................................. 1

1.1 Key Features...........................................................................................................................................................1

1.2 Read Before Use....................................................................................................................................................2

1.3 Package Contents..................................................................................................................................................2

1.4 Physical Description.............................................................................................................................................. 2

1.5.SD Card Management(Only FI9828P)............................................................................................................... 5

2 Access the IP Camera...................................................................................................................................................... 6

2.1 Access the Camera in LAN.................................................................................................................................. 6

2.2 Access the Camera in WAN.................................................................................................................................6

2.3 Using the VLC player.......................................................................................................................................... 10

2.4 IP camera connection to the server..................................................................................................................12

3 Surveillance Software GUI.............................................................................................................................................13

3.1 Login Window....................................................................................................................................................... 13

3.2 Setup Wizard........................................................................................................................................................ 14

3.3 Surveillance Window...........................................................................................................................................16

4 Advanced Camera Settings...........................................................................................................................................24

4.1 Status.....................................................................................................................................................................24

4.2 Basic Settings.......................................................................................................................................................26

4.3 Network..................................................................................................................................................................36

4.4 Video...................................................................................................................................................................... 49

4.5 Alarm......................................................................................................................................................................53

4.6 Record................................................................................................................................................................... 59

4.7 PTZ.........................................................................................................................................................................62

4.8 Firewall...................................................................................................................................................................67

4.9 System................................................................................................................................................................... 68

5 Playback(Only FI8928P)................................................................................................................................................71

6 Appendix........................................................................................................................................................................... 73

6.1 Frequently Asked Questions..............................................................................................................................73

6.2 Default Parameters..............................................................................................................................................81

6.3 Specifications........................................................................................................................................................81

6.4 CE & FCC..............................................................................................................................................................84

6.5 Warranty................................................................................................................................................................ 85

7 Obtaining Technical Support......................................................................................................................................... 88

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1 Overview

FOSCAM FI9828W and FI9828P are an integrated wireless IP Camera with a color CMOS sensor enabling
viewing resolution 1280*960. It combines a high quality digital video camera, with a powerful web server, to
bring clear video to your desktop from anywhere on your local network or over the Internet.

FI9828P supports P2P function. Thanks to the P2P easy access technology, you don’t need to do complicated
Port Forwarding and DDNS settings, you just need to scan the QR code on the bottom of the camera to
connect it on smart phone, or input the UID on CMS software to realize remote access.

FI9828W and FI9828P support the industry-standard H.264 compression technology, drastically reducing file
sizes and conserving valuable network bandwidth.

The IPCAM is based on the TCP/IP standard. There is a WEB server inside which could support Internet
Explorer. Therefore the management and maintenance of your device is simplified by using the network to
achieve the remote configuration and start-up.

The camera is designed for outdoor surveillance applications such as courtyards, supermarket, and school.
Controlling the IPCAM and managing images are simplified by using the provided web interface across the
network utilizing wireless connectivity.

FOSCAM provides Phone Apps for Android and iPhone users, please search “Foscam Viewer” and install it
through APP Store, then you can view your camera directly as a computer.

1.1 Key Features



Standard H.264 video compression algorithm to satisfy the transmission of high definition video in narrow

bandwidth network



1.3 Mega-Pixel



P2P feature for easy access (FI9828P)



Supports IE/Firefox/Google/Safari browser or any other standard browsers



Supports WEP,WPA and WPA2 Encryption



Wi-Fi compliant with wireless standards IEEE 802.11b/g/n



IR night vision (Range:20m)



Supports image snapshot



Supports dual-stream



Supports IR-Cut and the filter change automatically



Embedded FOSCAM DDNS(dynamic domain name service) Service



Supports remote viewing & record from anywhere anytime



Multi-level users management with password protection



Motion detection alert via email or upload image to FTP



Supporting Third Party Domain name



Providing Phone Apps for Android and iPhone users

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 Supports multiple network protocols: HTTP /HTTPS /RTSP / TCP/IP / UDP/ FTP/ DHCP/ DDNS/ UPNP

/ONVIF

 Providing Central Management Software to manage or monitor multi-cameras

1.2 Read Before Use

Please first verify that all contents received are complete according to the Package Contents listed below.
Before the IP Camera is installed, please carefully read and follow the instructions in the Quick Installation
Guide to avoid damage due to faulty assembly and installation. This also ensures the product is used properly
as intended.

1.3 Package Contents

● IP Camera × 1

● DC Power Adapter × 1

● Wi-Fi Antenna × 1

● CD×1

● Ethernet Cable × 1

● Warranty Card × 1

● Quick Installation Guide × 1

1.4 Physical Description

Front Panel

Lens

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Infrared LED: 21 IR LEDs, night visibility up to 20 meters
LENS: CMOS sensor with zoom lens

Back View

WIFI Antenna: Wireless Antenna

Interface View

Infrared Led

Infrared Led

Antenna

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1) I/O alarm terminal block

This network camera provides a I/O alarm terminal block which is used to connect to external input / output
device. The pin(there are four number in the terminal block from NO. 1 to NO. 4) definitions are descripted
below:

This camera supports I/O alarm, you can go to Settings – Alarm – I/O page to configure it.

2) Audio output interface

The jack is used to plug external speakers.

3) Power Interface

Connect the external power adapter, request for 12V/2A power.

1– input

2- input

3- output

4- output

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4) Audio input interface

The jack is used to plug external microphone.

5) LAN

10/100M adaptive Ethernet interface. Through this interface, IPCAM can be connected with various network

devices, such as hub, router, etc.

6) Reset button

Press and hold on the reset button for 5 seconds. Releasing the reset button, the password will back to the
factory default administrator password. The default administrator user is admin with no password.

Bottom View

There are up to three labels located on the body of the camera; this is an important feature of original Foscam
cameras. If your camera does not have labels as shown in the figure, it may be a clone one. Cloned Foscam
cameras can not use original firmware and are not eligible for warranty or technical services.

1.5.SD Card Management(Only FI9828P)

The record files of the IPC can be stored in the SD Card.
This camera supports SD Card and the max size of SD card must be under 32G.
You need open the IP Camera, then plug the SD card into SD card slot inside the IP Camera.
When you plug in the SD card during the camera work process, please reboot the camera again, or else the
SD Card may be cannot work well.

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Note:

When you re-install the camera, please ensure the tightness with the camera.

2 Access the IP Camera

This chapter explains how to access the camera through browser and RTSP player.

2.1 Access the Camera in LAN

This camera supports HTTP and HTTPS protocols, you can access the camera by two ways.

(1) http:// LAN IP + HTTP Port NO.

Double click the IP Camera Tool icon and it should find the camera’s IP address automatically after you plug in
the network cable.

Double click the IP address of the camera; your default browser will open to the camera login page.

(2) https:// LAN IP + HTTPS Port NO.

The default Https port no is 443. You can use the url to access the camera: https:// LAN IP + HTTPS port.

Go to Settings - Network - Port panel , you can see and change the https and https port NO.

2.2 Access the Camera in WAN

2.2.1 Static IP Addresses

Users who have static IP addresses do not need to set DDNS service settings for remote access. When you

have finished connecting the camera using the LAN IP address and port forwarding, you can access the

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camera directly from the Internet using the WAN IP address and port number.

How to Obtain the WAN IP address from a public website ?

To obtain your WAN IP address, enter the following URL in your browser: http://www.whatismyip.com.The

webpage at this address will show you the current WAN IP.

Access your IP Camera from the Internet

You can access the IP Camera from the Internet (remote access). Enter the WAN IP address and port number
in your standard browser. For example, you would enter http:// 183.37.28.254:85

NOTE :

Make sure port forwarding is successful. You can do port forwarding two ways.

1. Login to your router to enable the “UPNP” function. You can then login to the camera as administrator,
choose Network, and then choose UPnP to enable UPnP. Make sure that the status of UPnP reads “UPnP
Successful” on the Device Status page.

2. Do port (HTTP port) forwarding manually.
If your router has a Virtual Server, it can do port forwarding. Add the camera’s LAN IP and port which you had
set earlier to your router’s port forwarding settings.

NOTE:

If you plug the camera into a router, it will have a dynamic IP address and you need to set DDNS service
settings to view it remotely.

2.3.2 Remote Access

If you want to access your camera by web browser outside of your LAN, you need to configure following
configurations.

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1. Choose “Settings” on the top of the camera web page, then go to the “Network > IP Configuration” section
on the left side of the screen, then uncheck the Obtain IP DHCP.

2. Enable UPnP and DDNS in the camera’s settings page. We recommend you to use the DDNS by factory
default.

3. You can see the port of your camera here. If you want to set Remote Access for several cameras on the
same network, you will need to change the HTTPS port for each camera.

IP Address: Set this in the same subnet
as your computer , or keep it as default.
Subnet Mask: Keep it as default.
Gateway and DNS Server: Set it to the
IP address of your router.

Select Yes and click Save.

Click Enable DDNS and click Save.
The content in the Manufacture’s DDNS
column is the domain name of your camera.

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4. If the UPnP of the router has been enable, you do not need to perform following steps. Otherwise, you

need to select one of the following methods to configure port forwarding on your router. For these steps, we will
be using the TP-LINK brand wireless router as an example.



If there is a UPnP function in your router：

Choose “Forwarding > UPnP”, make sure that the Current UPnP Status is Enabled.



If there is no UPnP function in your router：

You need to manually add port(HTTPS port) forwarding, refer to the following steps. You need go to the
“Forwarding > Virtual Servers” panel for setup.

Click Add New.

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5. Now you can access your IP camera by https://domain name: HTTPS port via the Internet.

2.3 Using the VLC player

This camera supports RTSP streaming, here you can view the camera using VLC player.

RTSP URL rtsp:// [user name][:password]@IP:HTTP port number/videosream

The part in the square brackets may be omitted.

user name & password:The user name and password to access the camera. This part can be omitted.
IP: WAN or LAN IP address.
Videostream:Here support three mode: videoMain, videoSub and audio. When the network speed is bad, here

you had better select videoSub. If you select audio, you can only hear the sound but cannot see the video.

For example:
IP: 192.168.1.11
HTTP Port number: 88
User name: admin

Password: 123

Here I can enter one of the following URLs in the VLC.

Input the port and IP address of
your camera and click Save.

Here you have finished the
Port Forwarding setup.

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1) rtsp://admin:[email protected]:88/videoMain

2) rtsp:// @192.168.1.11:88/videoMain

3) rtsp://:[email protected]:88/videoMain

4) rtsp://[email protected]:88/videoMain

Open the VLC, and go to MediaOpen Network Stream option, then enter the URL into VLC.

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Sometimes you may need to enter the user name and password again. Click OK and you can see the
real-time preview.

If you cannot play the video in the VLC player, please check the port mapping. You can read Quick Installation
Guide about How to configure port forwarding.

NOTE:

If you modify the camera’s username or password, you had better reboot the camera, or else the
new username and password cannot take effect when you enter the authentication in the VLC.

2.4 IP camera connection to the server

Device supports ONVIF2.2.1 protocol,You can easily access the NVR with ONVIF or server with ONVIF.

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3 Surveillance Software GUI

Please refer to the Quick Installation Guide if you install the camera at first time. After finishing quick
installation, you can take time to learn the operation of the software.

3.1 Login Window

Section 1 Enter the User name and password

The default administrator username is admin with a blank password, please reset the password at first using
and prevent unauthorized users login the camera (read chapter 3.2.4 about how to change).

Section 2 Stream

The camera supports two stream modes: Main stream and sub stream. If you want to access the camera form
LAN, here you can select Main stream. If you want to access the camera from Internet, here we recommend
sub stream.

Note: When the network bandwidth is badly you’d better select Sub Stream and the video will be more

fluency.

Section 3 Select the language

You can select the language you need via click on the language dropdown list to switch.

Section 4 Login the camera

Click Login button and you will see the surveillance windows.(If login the camera for the first time, the page that
modify the username and password will appears.)

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3

4

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3.2 Setup Wizard

After logging in for the first time, you will go to “Setup Wizard”automatically. Here you can set the basic
parameters of camera, such as camera name, camera time, wireless settings, IP configuration.

Device Name: You could give name for your camera.

System Time: Select the time zone you need to set the date, time,format and so on.

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Wireless networks: Click “Scan”, find the SSID of your wireless router, select and enter the password.

IP: Set IP address of the camera. You could choose to obtain an IP automatically or set the IP address

according to your needs.

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3.3 Surveillance Window

Section 1 FOSCAM Logo/ LiveVideo / Settings/Playback buttons

: FOSCAM LOGO

: Path to surveillance window. Click this button and back to the surveillance window

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: Path to Administrator Control Panel, Click it, and it will lead to Administrator Control Panel and

do advanced settings.

(Only FI9828P): Click this button and back to the Playback panel to view the record files stored

in the SD Card.

Section 2 Multi-Device Window

The firmware inside the camera supports up to maximum of 9 cameras being monitoring at the same time. You
can add other cameras in multi-device setting.

Section 3 Mode/ Stream / Mirror/ Flip buttons

Mode

1) 50HZ -------- Indoor surveillance (Region: Europe, China)

2) 60HZ -------- Indoor surveillance (Region: USA, Canada)

3) Outdoor Mode ------ Outdoor surveillance

Stream

The default stream supports multiple modes, For example: HD Mode/720P/30fps/2M meanings: Stream type /
Resolution / Maximum frame rate/ Bit rate. (Different models support different specific mode. )

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1) Stream type : It is used to identify the stream type.

2) 720P/ VGA

There are two resolutions, the bigger one is 720P, and the smaller one (VGA) is 640x480 pixels. The bigger the
resolution, the better of the image quality is. If you are accessing the camera via internet and want to get more
fluent video streaming, please select resolution VGA.

3) Maximum frame rate

When the video format is 50Hz, the maximum frame rate is 25 fps. When the video format is 60Hz, the
maximum frame rate is 30 fps. You should lower frame rate when the bandwidth is limited. Normally, when the
frame rate above 15, you can achieve fluently video.

4) Bit rate

Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate configuration should
combine well with the network bandwidth. When the bandwidth is very narrow, and bit rate is large, that will
lead to video cannot play well.

You can reset the stream type on Settings-> Video-> Video Settings panel.
After changing, please re-login the camera and you can see the modification.

“Zoom in”or“Zoom out”

Device Support zoom feature, click or ,The focal length of the camera lens will be larger or shrink,

you can adjust the focus distance to the target object size, access to high-definition screen.

Focus(Only FI9828P)

You can manually adjust the focus by clicking on the button or .

Section 4 Pan/Tilt Control

1----- Up control button, 2----- Down control button,
3----- Left control button, 4----- Right control button,

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5----- Up-Left control button 6------ Up-Right control button
7----- Down-Left control button 8----- Down-Right control button

Click this button and go to center

Section 5 Cruise / Preset settings

Cruise Settings

The default cruise tracks have two types: Vertical and Horizontal.

Vertical: The camera will rotate from up to down.
Horizontal: The camera will rotate from left to right.

: Start cruise. : Stop cruise.

If you want to define or change the cruise trace, please go to Settings PTZ Preset Settings panel.

How to do cruise?

Firstly: Select one track in the track dropdown list

Secondly: Click Start cruise button, the camera will cruise following the predefined path.
Thirdly: Click stop button and finish cruising.

Preset settings

Select one of these

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IPCAM supports 16 preset positions, which is considered enough for DIY home & small business surveillance
market
The default preset position is Topmost, Bottom most, Left most, right most, you can add other preset positions.

Add Click this icon to save the position you need the camera to remember

Delete Select one preset position and click this button to delete it.

GO Select one preset position in the preset dropdown list and click Go to make the camera move the

preset position

How to do preset position?

Firstly, move the camera and stop at a desired place where you want make preset position.

Secondly, click button and enter a descriptive name for the preset position. The preset position cannot

contain special characters. Then click OK to save it. If you want to reset the preset position, click Cancel.
After that, you can move the camera and stop at another place, and set another preset position. You can do all
the 16 preset positions with this method.
If you want to see one preset position you have set, only select the preset position name from the preset

dropdown list, and click go button, the camera will go to the preset position.

Section 6 Guard Position(Only FI9828P)

After setting the guard position, your camcorder will automatically return to the guard position within a
predetermined time (manually setting) when it stops moving (manually or cruise). You could refer to the
following method in chapter 4.7.4 ( Guard Position Settings).

Section 7 IR LED Lights

Click Infra led and there are three modes to adjust the infrared led: Auto, Manual and Schedule.

Auto: Select it and the camera will adjust the infra led (on or off) automatically.
Manual: Select it and you can turn on or turn off the infra led manually.
Schedule: Scheduled control. When it is selected, the function of switching on/off the infrared lamp as

scheduled is enabled (Settings> Video > IR LED Schedule ).

Section 8 Image quality settings

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In this page, you can tune Hue, Brightness, Contrast, Saturation, and Sharpness to get higher quality.

Section 9 OSD

If you have added time and camera name in the video, you can see it in the live window.
Go to Settings --- Basic settings--- Camera name panel, and you can change another device name. The
default device name is anonymous.
Go to Settings --- Basic settings--- Camera time panel and adjust the device time.
Go to Settings --- Video --- On Screen Display panel, you can add or no add OSD.

Section 10 Play/Stop/ Talk/Audio/ Snap/ Record/ Full screen button

1----- Play Click it to play the video of the camera
2----- Stop Click it to stop the video of the camera

3----- Talk Click the button and the icon will become to , then talk to the microphone that connected

with PC, people around the camera can here your voice. Click the icon again and stop talking.

4----- Audio Click this icon, the icon will become to you can hear the sound around the camera by the

earphone or speakers that connected with PC.

5----- Snapshot Click it to make snapshot and it pop-up a window which picture you snapshot, right click in
the window and save the picture to anywhere you want.

6----- Record Click the icon and the camera start recording, you can see a green dot in the live

window. Click again and stop recording. The default storage path is C:\IPCamRecord. You can change the
storage path: Go to Settings- >Record->Storage Location panel.

7----- Full Screen Click it to make full-screen, or you can double click the surveillance screen to make
full-screen. Double click again and exit full-screen.

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674

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Onscreen Mouse Control

Right click the mouse and you can adjust the screen ration, full screen and Zoom up.

Keep ration: Select it and the camera will adjust the size of live window based on the the computer monitor
automatically. Sometimes there is a black border around the video, please select Keep ration to get a better
visual quality .

Full Screen: Select it and Click it to make full-screen, press ESC and exit full-screen.

Zoom up:
First Method: Here is a convenient and fast solution to Zoom up/down screen by Clicking Video Screen and

adjusting Mouse pulley, or by press the CTRL key and click the mouse left button.
Second Method: Click it and the live view will be digital zoomed up, then click Zoom Down and the live view
back to original size.

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When you select the Full Screen, then click right mouse, there is a Screen PTZ button.

Click the Screen PTZ button and put the mouse on the screen to indicate the camera move direction you
prefer, press the left mouse, the camera will move to the corresponding direction. Loosen the mouse and stop
moving. Press Esc button or double click right mouse and cancel the function.

NOTE:

For Mac OS, the plugin cannot support Onscreen Mouse Control, so you cannot allow to use it.

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4 Advanced Camera Settings

Click the button “Settings”, goes to Administrator Control Panel to make advanced camera settings.

4.1 Status

Status contains four columns: Device Information, Device Status, Session Status and Log, it will show you
various information about your camera.

4.1.1 Device Information

Camera Model: The model of the device.
Camera Name: The Device Name is a unique name that you can give to your device to help you identify it.

Click Basic Settings and go to Camera name panel where you can change your camera name. The default
device name is anonymous.

Camera ID: Display the wired MAC address of your camera. For example Device ID is HJYFI9828W03, the
same MAC ID sticker is found at the bottom of the camera.

Camera Time: The system time of the device. Click Basic Settings and go to Camera time panel and adjust
the time.

System Firmware Version: Display the System Firmware version of your camera.
Application Firmware Version: Display the application firmware version of your camera.
Plug-In Version: Display the plug-in version of your camera

4.1.2 Device Status

On this page you can see device status such as Alarm status/ Record Status ,DDNS status, WIFI status and so

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on.

4.1.3 Session Status

Session status will display who and which IP is visiting the camera now.

4.1.4 Log

The log record shows who and which IP address accessed or logout the camera and when.

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Reboot the camera and clear the log records.

4.2 Basic Settings

This section allows you to configure your camera’s Name, Time, User account and Multi-Camera.

4.2.1 Camera Name

Default alias is anonymous. You can define a name for your camera here such as apple. Click Save to save
your changes. The alias name cannot contain special characters.

4.2.2 Camera Time

This section allows you to configure the settings of the internal system clocks for your camera.

Click the page number and go to the

corresponding page to see more logs.

Fill in one page number, click Go button

and go to the corresponding page.

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Time Zone: Select the time zone for your region from the dropdown menu.
Sync with NTP server: Network Time Protocol will synchronize your camera with an Internet time server.
Choose the one that is closest to your camera.

Sync with PC: Select this option to synchronize the date and time of the Network Camera with your computer.
Manually: The administrator can enter the date and time manually. Please select the date and time format.
use DST: Select the use DST, then select the daylight saving time from the dropdown menu.
Click Save button to submit your settings.

NOTE: If the power supply of camera is disconnect, you need set the camera’s time again.

4.2.3 User Accounts

Here you can create users and set privilege, visitor, operator or administrator. The default user account is
admin, with a blank password. You can enter the users accounts of visitor、operator and adminstrator Manually.

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How to change the password of administrator?

Firstly, select the account of administrator, then select “Change password”, enter the old password and the
new password, lastly click modify to take effect.

How to add account ?

Select one blank column, then enter the new user name, password and privilege, last click Add to take effect.
You can see the new added account on the Account list.

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Delete ：Select the account which you want to delete, then click Delete button to take effect.

Note: The default admin account cannot be deleted, but you can add other administrator users.

How to change the username ?

Firstly, select the account which you want to change the username, then select “Change username”, enter the
new password, lastly click modify to take effect.

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4.2.4 Multi-Camera

If you want to view multi-surveillance screens on one window, you need to login one camera, and set it as the
main device, and do Multi-Device Settings, add other cameras to the first one camera. Before you do
multi-cams settings, you need to assign different port such as 81, 82, 83, 84, 85, 86, 87, 88 to the cameras if
there is 8 cams installed.
The firmware within the camera can support a maximum of 9 devices monitoring all at the same time. This
page you can both add FOSCAM MJPEG and H.264 series cameras to the first camera and view
multi-surveillance screen on one window.

Add cameras in LAN

In Multi-Device Settings page, you can see all devices searched in LAN. The 1st Device is the default one. You
can add more cameras in the list in LAN for monitoring. The camera’s software supports up to 9 IP Cameras
online simultaneously. Click The 2nd Device and click the item in the Device List in LAN, the Alias, Host and
Http Port will be filled in the boxes below automatically. Enter the correct username and password then click
Add. Add more cameras in the same way.

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Camera Model: Our Company produces two series cameras: MJPEG and H.264. Here will show you which
series the camera belongs to.

2 Enter the User name and

password of the 2nd camera.

1 Click it, camera model, alias,

host and HTTP Port will be

filled in the following boxes

automatically.

3 Click Add to take effect.

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Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added.

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Add cameras in WAN

If you want to view all cameras via the internet(remote computer), you will need to add them using DDNS
domain name. Firstly, make sure all of the cameras you added can be accessed through the internet. (Read
How to configure DDNS settings in chapter 4.3.3)
Login to the first camera using a DDNS domain name and port.

Use DDNS domain name and port to login.

Make sure each camera you need add

could login with DDNS name and port.

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Click Multi-Device Settings. Choose The 2nd Device. Fill in the 2nd camera’s name, DDNS domain name,
port number. Enter user name and password and then choose Add.

1---- The camera model: MJ or H264.
2---- The 2nd camera’s name
3---- Fill in the 2nd camera’s DDNS host not LAN IP
4---- Enter the 2nd camera’s user name and password
5---- Click Add button and to take effect

NOTE: Here the Host must be entered as the second camera’s DDNS domain name, not its LAN IP.

2

3

4

5

1

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Return to video window. You will see all of the cameras accessible through the internet.
When you are away from home, you can use the first camera’s DDNS domain name and port to view all the
cameras via internet.

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4.3 Network

This section will allow you to configure your camera’s IP, PPPoE, DDNS, Wireless Settings, UPnP and Port.

4.3.1 IP Configuration

If you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in the same
subnet of your router or computer.

Changing settings here is the same as using the IP Camera Tool.
It is recommended that you use the subnet mask, gateway and DNS server from your locally attached PC. If
you don’t know the subnet mask, gateway and DNS server, you can check your computer’s local area
connection as follows:

Control PanelNetwork ConnectionsLocal Area ConnectionsChoose SupportDetails.

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If you don’t know the DNS server, you can use the same settings as the Default Gateway.

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4.3.2 Wireless Settings

Step 1: Choose “Settings” on the top of the camera interface, and go to the “Network” panel on the left side of

the screen, then click “Wireless Settings.”
Click the Scan button and the camera will detect all wireless networks around the area. It should also display
your router in the list.

Step 2: Click the SSID (name of your router) in the list, the corresponding information related to your network,
such as the name and the encryption, will be filled into the relevant fields automatically.

You will only need to fill in the password of your network. Make sure that the SSID, Encryption and the
password you filled in are exactly the same for your router.

Click the Page number to see other wireless

networks devices if there are more than 10.

Click the Scan button

to search for wireless

networks.

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Step 3: Please click on the Save button after all settings have been entered and disconnect the network cable.
Never shut down the power of the camera until the IP camera is able to connect to the wireless network.

The LAN IP address will disappear on the window of IP Camera Tool when the camera is configuring a wireless
connection. Wait about 1 minute, the camera should obtain a wireless connection, and the LAN IP of the
camera will show again on the window of the IP Camera Tool. The IP address may have changed after the
camera receives a wireless connection; we recommend setting a static local IP address if this IP address
changes by right clicking the camera in IP Camera Tools, setting a static IP, and pushing OK.
Congratulations! You have set up the wireless connection of the camera successfully.

NOTE:

If you fail to make a wireless connection, please refer to your seller or contact us directly for

assistance.

4.3.3 PPPoE

If you are using a PPPoE connection, enable it and enter the User Name and Password for your PPPoE
account.

1 Click the SSID of your router and

the relevant information will be

filled in the fields automatically.

2 Enter the password

of your router.

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4.3.4 DDNS

FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly use the
domain name, you can also use the third party domain name.

FOSCAM domain name

Here take test09.myfoscam.org for example. Go to option of DDNS on the Settings->Network panel, you
can see the domain name.

Now you can use http:// Domain name + HTTP Port to access the camera via internet.
Take hostname test09.myfoscam.org and HTTP Port NO. 800 for example, the accessing link of the camera
via internet would be http:// test09.myfoscam.org:800
Restore DDNS to factory: If you have configured Third Party DDNS successfully, but you want to use
Manufacturer’s DDNS again , here click this button and start Manufacturer’s DDNS Service.

Third Party Domain Name Settings

User can also use third part DDNS, such as www.no-ip.com. ,www. 3322.com

Here take www.no-ip.com for example:

① Step 1, Go to the website www.no-ip.com to create a free hostname

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Firstly: Login on www.no-ip.com and click No-IP Free to register.

Please register an account step by step according to instructions on www.no-ip.com

After registration, please login your email which used to register. You will receive an email from website, please

Click here to register

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click the link to activate your ACCOUNT as indicated in email.

Secondly: Login the link with the registered username and password to create your domain name.

Please create the domain name step by step according to instructions on www.no-ip.com

Step 2, DO DDNS Service Settings within the Camera
Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from

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www.no-ip.com

Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.
Firstly, goes to option of DDNS Settings on the administrator panel.
Secondly, select No-Ip as a server..
Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as

DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS
settings effective.
Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and
check if the DDNS status is successful.

If failed, please double check if you have input the correct hostname, user name, and password, and

try to redo the settings.

NOTE：

If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party
DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take
effect.

② Do port forwarding within the router
Example: The camera’s LAN IP address is http://192.168.8.100:2000 , Media port no. is 9200.
Firstly, login the router, goes to the menu of Port Forwarding or Port Trigger (or named Virtue
Server on some brands of router). Take Linksys brand router as an example, Login the router, and goes

to Applications & Gaming->Single Port Forwarding.
Secondly, Create a new column by LAN IP address & HTTP Port No. of the camera within the router showed

as below.

③ Use domain name to access the camera via internet

After the port forwarding is finished, you can use the domain name+ http no. to access the camera via
internet. Take hostname ycxgwp.no-ip.info and http no. 2000 for example, the accessing link of the camera
via internet would be http:// ycxgwp.no-ip.info:2000

Assign a name
as you like here.

Fill the Media Port no. of the
camera on the column of
External Port and Internal Port.

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4.3.5 UPnP

The default UPnP status is closed. You can enable UPnP, then the camera’s software will be configured for
port forwarding. Back to the “Device Status” panel, you can see the UPnP status:

The camera’s software will be configured for port forwarding. There may be issues with your routers security
settings, and sometimes may error. We recommend you configure port forwarding manually on your router.

4.3.6 Port

This camera supports HTTP Port. HTTP Port is used to access the camera remotely. If you want to access the
camera and view the video, the HTTP Port must both be configured correctly.

HTTP port: By default, the HTTP port is set to 88. Also, they can be assigned with another port number
between 1 and 65535. But make sure they can not be conflict with other existing ports like 25, 21.

Another way to change the HTTP port NO.

Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on the IP

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address, and click on ”Network Configuration”, this brings up the network configuration box as shown in
following figures.

Step 2: Enter the username and password of the Administrator (default username is admin with a blank

password), and click “OK” to apply changes.

Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it
was changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is
now fixed at a static IP address of http://192.168.8.102:2000. This IP address will not change even if the
camera is powered off and back on, the camera will remain on this LAN IP address. This is very important that
a static LAN IP address is set, or you may have problems later with remote access and seeing the camera
remotely if the camera loses power and reconnects on a different LAN IP address. Make sure you set a static
LAN IP address!

Select which camera

you’d like to change the

port for, and right click.

Modify the Http Port.

Enter the Username and

password, click OK.

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Note: If the camera cannot be accessed, please make sure the port forwarding is succeed.
HTTPS port: The default port is 443. You can use the url to access the camera: https:// IP + HTTPS port

ONVIF port: By default, the ONVIF port is set to 888. Also, they can be assigned with another port number

between 1 and 65535 (except 0 and 65534). But make sure they can not be conflict with other existing ports.

4.3.7 Mail Settings

If you want the camera to send emails when motion has been detected, here Mail will need to be configured.

1---- SMTP Server/ Port /Transport Layer Security Enter SMTP server for sender. SMTP port is usually set
as 25. Some SMTP servers have their own port, such as 587 or 465, and Transport Layer Security usually is
None. If you use Gmail, Transport Layer Security must be set to TLS or STARTTLS and SMTP Port must be
set to 465 or 25 or 587, which port you choose should be decided by which Transport Layer Security you
select.
2---- SMTP Username/ password ID account and password of the sender email address

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3---- Sender E-mail Mailbox for sender must support SMTP
4---- Receiver Mailbox for receiver need not support SMTP,you can set 4 receivers
5---- Save Click Save to take effect
6---- Test Click Test to see if Mail has been successfully configured.

Click Test to see if Mail has been successfully configured.

If the test success, you can see the Success behind the Test, at the same time the receivers will receive a test
mail.

If the test fails with one of the following errors after clicking Test, verify that the information you entered is
correct and again select Test .

1) Cannot connect to the server

2) Network Error. Please try later

3) Server Error

4) Incorrect user or password

5) The sender is denied by the server. Maybe the server need to authenticate the user, please check it and try
again

6) The receiver is denied by the server. Maybe because of the anti-spam privacy of the server

7) The message is denied by the server. Maybe because of the anti-spam privacy of the server

8) The server does not support the authentication mode used by the device

4.3.8 FTP Settings

If you want to upload record files and images to your FTP server，you can set FTP Settings.

Test result

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Figure a

Figure b

FTP server: If your FTP server is located on the LAN, you can set as Figure a.

If you have an FTP server which you can access on the internet, you can set as Figure b
Port: Default is port 21. If changed, external FTP client program must change the server connection port
accordingly.

FTP Mode: Here supports two modes: PORT and PASV.
Username/password: The FTP account and password.

Click Save to take effect.
Click Test to see if FTP has been successfully configured.

4.3.9 P2P (For FI9828P)

Access the IP Camera by Smart Phone (Android or iOS operating system)
First of all, you need to open the P2P function of the IP Camera at “Settings --> Network --> P2P.”

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Search and install Foscam Viewer on Google Play and APP Store for for Android and iOS devices.
If you want to know more details of the iOS APP or Android APP, see the iOS App User Manual or Android APP
User Manual.

NOTE：

If the QR code scanning is not successful, please input the UID on the bottom of the camera manually.

4.4 Video

This section allows you to configure Video stream settings, On screen display and Snapshot settings.

4.4.1 Video Settings

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Stream type: There are four types to identify different streams you have set.

Resolution: The camera supports three types: 720P, 960P, VGA. The higher the resolution is, the clearer

video will become. But the code flux will become larger too, and it will take up more bandwidth.

Bit rate: Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate
configuration should combine well with the network bandwidth. When the bandwidth is very narrow, and bit rate
is large, that will lead to video can not play well.

Frame rate: Note that a larger frame size takes up more bandwidth. When the video format is 50Hz, the
maximum frame rate is 25 fps. When the video format is 60Hz, the maximum frame rate is 30 fps. You should
lower frame rate when the bandwidth is limited. Normally, when the frame rate above 15, you can achieve
fluently video.

Key Frame Interval: The time between last key frame and next key frame. The shorter the duration, the more
likely you will get a better video quality, but at the cost of higher network bandwidth consumption.

Variable bitrate: Select the Bit rate type to constant or variable.

4.4.2 On Screen Display

This page is used to add timestamp and device name on the video.

Display Timestamp: There are two options: Yes or NO. Select Yes and you can see the system date on the
video.

Display Camera Name: There are two options: Yes or NO. Select Yes and you can see the device name on
the video.

4.4.3 Privacy Zone

This page is used to set some mask as privacy zone on the video.

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Allow On Screen Display Mask: There are two options: Yes or NO. Select yes and draw a mask area on the
video, the mask area will be black on the video.

Click Back button and return to the OSD page, click Save to take effect.
Back to the surveillance window, you can see the mask area as the following picture:

The mask area.

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4.4.4 Snapshot Settings

On this page you can set the snapshot pictures’ image quality and the storage path.

Snap Quality: Low, Middle and High. The higher the quality, the picture will be clearer.
Pictures Save To: FTP or SD Card. If you have done FTP and Alarm settings, when alarming, the camera will

snap pictures to the FTP automatically. If select SD Card as the save path, make sure the camera has inserted

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in the SD card.(Only FI9828P supports the SD card storage.)

Enable timing to capture

To enable capture interval, follow the steps below:
1 Select Enable timing to capture
2 Capture interval:The interval time between two captures.
3 Select the capture time

 Capture anytime

Click the black button up the MON, you will see all time range turn red. When something moving in the
detection area at anytime, the camera will capture.

 Specify an capture schedule

Click the week day words, the corresponding column will be selected. For example, click TUE, the all
column of TUE turns to red, that means during Tuesday whole day, the camera will capture.

 Press the left mouse and drag it on the time boxes, you can select the serial area,

4 Click Save button to take effect.

4.4.5 IR LED Schedule

You can set the period of time during which the infrared lamp is turned off. You can also turn off the infrared
lamp on the video preview page at any time.

4.5 Alarm

4.5.1 Motion Detection

IP Camera supports Motion Detection Alarm, when the motion has been detected, it will send emails or
upload images to FTP.

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To enable motion detection, follow the steps below:

Step 01: Enable Motion detection

Step 02: Sensitivity---- It supports three modes: Low, Middle and High. The higher the sensitivity, the camera

will be more easily alarmed. Select one motion sensitivity.

Step 03: Trigger interval--- The interval time between two motion detections. Select one interval time.

Step 04: Select the alarm indicator

When the motion has been detected, the alarm status will turn to Detect alarm.

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There are four alarm indicators:

A Camera Sound and PC Sound

if you select Camera Sound or PC Sound, when the motion has been detected, the people around the camera
will hear beep alarm sound.

B Send E-mail

If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail
Settings first.

C Take Snapshot

If you select this checkbox, when the motion has been detected, the camera will snap the live view window as
a still picture and load it to the FTP or SD card.
Make sure you have set the storage path in Video->Snapshot settings panel.

Time interval: The interval time between two pictures.

D Recording

If you select this checkbox, when the motion has been detected, the camera will record automatically and store
the record files.
Make sure you have set the Alarm record files storage path, please go to Record—> Storage location page
to verify this settings.The default alarm record time is 30s and pre-alarm record time is 5s, please go to

Record—> Alarm Record page and change the alarm time settings.

E IO Output

If IO alarm is triggered and IO alarm output device will always alarm (sound alarm is issued a warning sound,
alarm lights in flash etc.). Click "Clear IO alarm output" , the alarm output device will stop alarming. If IO alarm
is triggered again after alarm interval, IO alarm output device will be restart.

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Step 05: Set detect area

Click set detect area and it pop up a window, then you can draw the detection area. Click OK button after
settings. When something moving in the detection area, the camera will alarm.

Step 06: Alarm Schedule

① Alarm anytime when motion is detected
Click the black button up the MON, you will see all time range turn red. When something moving in the
detection area at anytime, the camera will alarm.

② Specify an alarm schedule
Click the week day words, the corresponding column will be selected. For example, click TUE, the all column

Click this button and select all time range.

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of TUE turns to red, that means during Tuesday whole day, when something moving in the detection area, the
camera will alarm.

③ Press the left mouse and drag it on the time boxes, you can select the serial area,

Step 07: Click Save button to take effect.

When the motion has been detected during the detection time in the detection area, the camera will alarm and
adopt the corresponding alarm indicators.

NOTE:

You must set the detection area and detection schedule, or else there is no alarm anywhere and anytime.

4.5.2 IO

This IP camera provides a I/O alarm terminal block which is used to connect to external input / output device.
The alarm device(door sensor, infrared sensor, smoke detectors, etc) send input command to the network
camera, then the network camera send output command to the alarm output device(local audible alarm, lights
alarm,etc.).

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There is an IO alarm input/output lines in the FOSCAM camera tails, as shown in following figure. Enable IO
alarm need this cable to connect to the alarm device (door sensor, infrared sensor, smoke detector, etc.).
I/O Alarm has four ports:

 Port 1 and port 2 indicate IO alarm input

 Port 3 and port 4 indicate IO alarm output

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Setting IO alarm

On the IO page, Enable the I/O alarm, select the “Send E-mail”and ”Snapshot” before you have configured
the mail and FTP.

If an IO alarm is triggered and IO alarm output device will always alarm (sound alarm is issued a warning
sound, alarm lights in flash etc.). Click "Clear IO alarm output" , the alarm output device will stop alarming. If IO
alarm is triggered again after alarm interval, IO alarm output device will be restart.

Note: motion detection alarm can also be triggered IO alarm output.

4.6 Record

4.6.1 Storage Location

On this page you can change the manually recording storage path, the default storage path is D:\ipc.

Recording Location: SD card or FTP. When the camera alarmed, it will store the alarm files to the SD card or
FTP. If you select the SD card from the Recording Location, Make sure the camera has been inserted the SD
card. On this page, you can see the available space of the SD card.(Only FI9828P supports SD card)

Local Recording Location: For Windows OS, the location recording path is c:/ IPCamRecord, you can
change another one. For MAC OS, the manual recording path is: / IPCamRecord.

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4.6.2 Alarm Recording

This page you can change the Pre-record time and Alarm record time.

Figure 4.1

The default Pre-recorded time is 5s and the alarm record time is 30s, you can change another time, click Save
button to take effect.

4.6.3 Local Alarm Recording

On this page you can enable local alarm record, and select the local alarm record time.

4.6.4 Schedule Recording

On the page you can configure the schedule record.

When the parameter Recording Location is set None on the Storage Location page, the page Schedule
Recording do not be setting.

When the parameter Recording Location is set SD Card on the Storage Location page, you can configure
parameters as shown in follow figure.(Only FI9828P)

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When the parameter Recording Location is set FTP on the Storage Location page, you can configure
parameters as shown in follow figure.

Click Save button to take effect.

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4.6.5 SD Card Management(Only FI9828P)

This camera supports SD Card and the max size of SD card must be under 32G.

When you plug in the SD card during the camera work process, please reboot the camera again, or else the
SD Card may be cannot work well.

This page you can check the SD card information.

6)

Go to the Settings StatusDevice Status page, you can see the SD card status.

The default storage path of alarm record files is SD card, when the available size of SD card is less than 256M,
the old record files will be deleted automatically.

4.7 PTZ

This page will allow you to change the pan/tilt speed and do cruise tracks settings.

4.7.1 Pan/Tilt Speed

There are five Pt speed types: very fast, fast, normal, slow and very slowly. Select the desired PTZ speed type
and click save button.

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4.7.2 Cruise Settings

This section explains how to add/ delete/ alter one cruise track.
Cruise Time: Select the time from dropdown list.
There are two default cruise tracks: Vertical and Horizontal.

Vertical: The camera will rotate from up to down
Horizontal: The camera will rotate form left to right.

Add: Add one cruise track.
Delete: Select one cruise track and delete it.

How to do add cruise tracks ?

All preset positions.

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Firstly, Click Add button and enter a descriptive name to identify the cruise track

Secondly: On the lower left of the page, you can see all preset points you have added. Select one preset point

and click Add button, you can see the preset point has been added to the cruise track on the cruise track page.
You need to add two or more preset points to the cruise track.

Thirdly: Click OK button and the cruise track will take effect.

You can add other cruise track as the same method.

For example: I have added three preset points to the “track 1”, that means : When I select the “track 1” on the
surveillance window, the camera moves as the following track: upright then Right Most last downleft.

The new added track name.

1 Select one preset point.

2 Click Add button.

Here you can see the preset point

has been added to one track.

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After add the cruise track, back to the surveillance window, click Cruise, her you can see all cruise tracks you
have added.

There are other buttons between the Preset points and Cruise track, you can use these buttons to adjust the
order of preset points or add/delete one preset points in one cruise track,

Add: Select one preset points and add it to the selected cruise track.
Delete: Select one preset points you have added to one cruise track, click delete.
Move up/ down: Select one cruise track, adjust the order of preset points in one cruise track.

Attention: Considering the life time and thermal issue of the motor, it’s not recommend to do long-time cruise.

The cruise tracks have added

to the “track 1”.

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4.7.3 Start-Up Options

Here section will allow you to set the stop position after the camera reboots.
It supports three modes: No self test, Goto home position and Goto preset point.

Disable Start-Up: When rebooting, the camera will not pan / tilt.
Go To Home Position: When rebooting, the camera will pa Providing Central Management Software to

manage or monitor multi-cameras n / tilt and stops at center.
Go To Preset Position: Select one preset position and save it. When rebooting, the camera will pan/ tilt and
stops at the preset position you have set.

4.7.4 Guard Position Settings(FI9828P)

After setting the guard position, your camcorder will automatically return to the guard position within a
predetermined time (manually setting) when it stops moving (manually or cruise). You could refer to the
following method:

Then go to the “Settings” page to set time (min):

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4.8 Firewall

This section explains how to control the access permission by checking the client PC’s IP addresses. It is
composed of the following columns: Block access from these IP addresses and Only allow access from
these IP addresses.

Enable firewall, If you select Only allow access from these IP addresses and fill in 8 IP addresses at most, only
those clients whose IP addresses listed in the Only allow access from these IP addresses can access the
Network Camera. If you select Block access from these IP addresses, only those clients whose IP
addresses are in the IP list cannot access the Network Camera.

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Click Save to take effect.

4.9 System

In this panel, you can backup/restore your camera settings, upgrade the firmware to the latest version, restore
the camera to default settings and reboot the device.

4.9.1 Back-up& Restore

Click Backup to save all the parameters you have set. These parameters will be stored in a bin file for future
use.

Click Browse and select the parameters file you have stored, then click Submit to restore the restore the
parameters.

4.9.2 System Upgrade

Click “Download the latest firmware”, you will see the following screen. And click “save” to save the firmware on
your computer locally.

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Your current firmware version will be displayed on your screen. You may go to the Status  Device
Information page to check for the latest firmware versions available.
Click Browse, choose the correct bin file and then click System upgrade.
Don’t shut down the power during upgrade. After upgrading, you can see the upgrade result.

Upgrade Firmware by IP Camera Tool

Double click the IP Camera Tool shot icon , select the Camera IP that you want to upgrade the

firmware. Then select Upgrade Firmware and enter the username and password, choose the firmware file, and
upgrade.

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CAUTION: If your camera works well with the current firmware, we recommend not upgrading. Please don’t
upgrade the firmware unnecessarily. Your camera may be damaged if misconfigured during an upgrade.

NOTE:

1) Before upgrade the firmware, please reboot the camera, don’t upgrade the firmware in WAN through the

web UI, or else the upgrade process may be failed.

2) Please ensure you have download the correct firmware package for your camera before upgrading. Read

the upgrade documentation (readme.txt file) in the upgrade package before you upgrade.

3) Upon downloading the firmware check the sizes of the .bin files. They must match the size in the

readme.txt file. If not, please download the firmware again until the sizes are the same. Your camera will
not function correctly if a corrupt .bin file is used.

4) Normally, only Device WEB UI need to be upgrade, please do not try to upgrade the Device System

Firmware.

5) Never shut down the power of the camera during upgrade until the IP camera restart and get connected.

6) After upgrade successfully, please uninstall the old plugin and re-install it, then reset the camera to the
default factory settings before using the camera.

Enter the User name and

password.

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4.9.3 Patch Installation

Click "Browse" to select the correct patch file, and then click "Install Patch" to install the patch. Do not turn off
the power during it installing. After installing is complete, you will receive a system prompt.

4.9.4 Factory Reset

Click All reset and all parameters will return to factory settings if selected. This is similar to press the Reset
button on the bottom of the camera..

4.9.5 Reboot

Click Reboot System to reboot the camera. This is similar to unplugging the power to the camera.

5 Playback(Only FI8928P)

On this page you can view the record files stored in the SD card.

NOTE:

The FC1403P does not support the function.

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Section 1 Define the Record files time and Type

: The storage path of record files

: Here supports three types: current day, current month and All records. Another way,

select the time on the time&date manually.

: The type of records files, Here supports two typs: Normal record, Alarm record and

All records.

: Click this button to search all record files satisfy the conditions you selected.

Continuous Play: Select the checkbox to play continuously all the record files.

1

2

3

1

2

3

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Section 2 Search record files

On this panel you can see all record files satisfy the conditions you set.

Section 3 Play/Stop/Audio/Full screen buttons

Please select one record file before use these buttons.

Click this button to play the record files

Click this button to stop the record files

Open or stop audio

Click this button to make full screen, and double click left mouse to exit full screen.

6 Appendix

6.1 Frequently Asked Questions

NOTE: Any questions you would meet, please check Network connections firstly. Check the working status
revealed by the indicators on the network server, hub, exchange and network card. If abnormal, check the
network connections.

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6.1.1 Install the add-on of Firefox browser, Google Chrome and IE Chrome.

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6.1.2 Uninstall the add-on of Firefox browser, Google Chrome and IE Chrome.

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6.1.3 I have forgotten the administrator password

To reset the administrator username and password, press and hold down the RESET BUTTON for 5 seconds.
Upon releasing the reset button, wait for 20 seconds, the camera will reboot and the username and password
will return to the factory default administrator username and password. Please power on the camera before
reset
Default administrator username: admin
Default administrator password: No password

6.1.4 Camera can not record

Camera can not record when I click Record button or I can’t change the manually record path.
When you use Windows7 or Vista, you may be not able to do manually record or change the record path
because of the security settings of computer.
There are two ways to resolve this problem:

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(1) Please add the camera as a trusted site to resolve this issue. The steps are

IE browserToolInternet PropertiesSecurityTrusted sitesSitesAdd

(2) Open IE browser, then right click, select “Run as administrator”

6.1.5 Subnet doesn’t match

Check whether your ipcamera in the same subnet of your computer. The step is Control Panel  Network
Connections Dbclick Local Area Connections  Choose General  Properties. Check subnet mask, IP

address and gateways. When you set IP address please make sure they are in the same subnet. Otherwise
you can't access camera.

6.1.6 No Pictures Problems

The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed correctly you
will see no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE
browser Tool Internet Proper  Security  Custom Level ActiveX control and Plug-ins. Three options of
front should be set to be “Enable”, The ActiveX programs read by the computer will be stored. As follows:

Enable: Download unsigned ActiveX controls

Enable: Initialize and script ActiveX controls not marked as safe

Enable: Run ActiveX controls and plug-ins

If you allow the ActiveX running, but still could not see living video. Please change another port number to try.

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Don’t use port 8000.

NOTE:

Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you could not see
video, please shut down firewall or anti-virus software to try again.

6.1.7 Can’t access IP camera in internet

There are some reasons:

1、ActiveX controller is not installed correctly

2、The port which camera used is blocked by Firewall or Anti-virus software. Please change another port

number and try again.

3、Port forwarding is not successful

Check these settings and make sure they are correct.

6.1.8 UPnP always failed

UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding
automatically because of firewall or anti-virus software. It also has much relation with router’s security settings.
So we recommend you do port forwarding manually. You can view your camera in internet successfully after
you do port forwarding manually in your router.

6.1.9 Camera can not connect wireless

If your camera could not connect wireless after you set wireless settings and plug out the cable. Please check
whether your settings are correct or not.
Normally, camera can’t connect wireless mainly because of wrong settings.
Make sure broadcast your SSID; use the same encryption for router and camera.

6.1.10 Can’t see other cameras listed in multi-device when using remote

access

If you want to view all the cameras via the WAN, verify that each camera added in the multi-device settings can
be accessed by using the DDNS name and port number. Use the DDNS domain name not the camera’s LAN
IP. (For more details see: How to add cameras in WAN)

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6.2 Default Parameters

Default network Parameters

IP address: obtain dynamically
Subnet mask: obtain dynamically
Gateway: obtain dynamically
DDNS: Embedded FOSCAM domain name

Username and password

Default admin username: admin with a blank password

6.3 Specifications

ITEMS

FI9828W/P

Image Sensor

Sensor

High Definition Color CMOS Sensor

Display
Resolution

1280 x 960 (1.3 Megapixel)

Min.
Illumination

0 Lux (With IR Illuminator)

Lens

Lens Type

Glass Lens

focal length

f:2.8~12mm

Aperture

F1.6

Diagonal angle

of view

75°(Max)

Horizontal view

angle

30°~70°

(Pan/Tilt angle:
H=355°, V=78°)

Video

Image
Compression

H.264

Image Frame
Rate

30fps maxmium, downward adjustable

Resolution

(1.3Megapixel)1280 x 960, 720P(1280 x 720), VGA(640 x 480),
VGA(640 x 360), QVGA(320 x 240),QVGA(320 x 180)

Stream

dual stream

Image
adjustment

The hue, brightness, contrast, saturation, sharpness are adjustable
Flip image

flip and mirror

Infrared mode

Automatic or manual

Pan/Tilt Angle

Horizontal:355° & Vertical: 78°

Night visibility

21pcs IR-LEDs, night vision range up to 20 metres

Input/Output

External 3.5mm standard interface for two-way audio

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Audio

Audio
Compression

PCM/G.726

Network

Ethernet

One 10/100Mbps RJ45 port

Wireless
Standard

IEEE802.11b/g/n

Data Rate

IEEE802.11b: 11Mbps(Max.);
IEEE802.11g: 54Mbps(Max.);
IEEE802.11n: 150Mbps(Max.).

Wireless
Security

WEP, WPA, WPA2

Network
Protocol

IP、TCP、UDP、HTTP、HTTPS、SMTP、FTP、DHCP、DDNS、
UPnP、RTSP

Remote
Access

P2P(FI9828P), DDNS

System

Requirements

Operating
System

Microsoft Windows XP, Vista, 7, 8; Mac OS; iOS、Android

Browser

Microsoft IE8 and above version or compatible browser;
Mozilla Firefox;
Google Chrome;
Apple Safari.

Other

Features

Motion
Detection

Alarm via E-Mail, upload alarm snapshot to FTP
Privacy Zone

Set privacy zone manually

User Accounts

Three levels user role

Firewall

Supports IP Filtering

Reset

Reset button is available

Power

Power Supply

DC 12V/2.0A

Power
Consumption

10Watts (Max.)

Physical

Dimension(Lx
WxH)

240(L)*140(W)*160(H) mm
Net Weight

1800g

Environment

Operating
Temperature

-20° ~ 60°C (-4°F ~ 140°F)

Operating
Humidity

10% ~ 80% non-condensing

Storage
Temperature

-20°C ~ 60° (-4°F ~ 140°F)

Storage
Humidity

0% ~ 90% non-condensing

Certification

CE, FCC, RoHS

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Warranty

Limited 2-year warranty

ITEMS

FI9828W

Image Sensor

Sensor

High Definition Color CMOS Sensor

Display
Resolution

1280 x 960 (1.3 Megapixel)

Min.
Illumination

0 Lux (With IR Illuminator)

Lens

Lens Type

Glass Lens

focal length

f:3.7~14.8mm

Aperture

F1.6

Diagonal angle

of view

75°(Max)

Horizontal view

angle

30°~68° (Pan/Tilt angle: H=355°, V=78°)

Video

Image
Compression

H.264

Image Frame
Rate

30fps maxmium, downward adjustable

Resolution

(1.3Megapixel)1280 x 960, 720P(1280 x 720), VGA(640 x 480),
VGA(640 x 360), QVGA(320 x 240),QVGA(320 x 180)

Stream

dual stream

Image
adjustment

The hue, brightness, contrast, saturation, sharpness are adjustable
Flip image

flip and mirror

Infrared mode

Automatic or manual

Night visibility

21pcs IR-LEDs, night vision range up to 20 metres

Audio

Input/Output

External 3.5mm standard interface for two-way audio

Audio
Compression

PCM/G.726

Network

Ethernet

One 10/100Mbps RJ45 port

Wireless
Standard

IEEE802.11b/g/n

Data Rate

IEEE802.11b: 11Mbps(Max.);
IEEE802.11g: 54Mbps(Max.);
IEEE802.11n: 150Mbps(Max.).

Wireless
Security

WEP, WPA, WPA2

Network
Protocol

IP、TCP、UDP、HTTP、HTTPS、SMTP、FTP、DHCP、DDNS、
UPnP、RTSP

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Remote
Access

DDNS

System

Requirements

Operating
System

Microsoft Windows XP, Vista, 7, 8; Mac OS; iOS、Android

Browser

Microsoft IE8 and above version or compatible browser;
Mozilla Firefox;
Google Chrome;
Apple Safari.

Other

Features

Motion
Detection

Alarm via E-Mail, upload alarm snapshot to FTP
Privacy Zone

Set privacy zone manually

User Accounts

Three levels user role

Firewall

Supports IP Filtering

Reset

Reset button is available

Power

Power Supply

DC 12V/2.0A

Power
Consumption

10Watts (Max.)

Physical

Dimension(Lx
WxH)

240(L)*140(W)*160(H) mm
Net Weight

1800g

Environment

Operating
Temperature

-20° ~ 55°C (-4°F ~ 131°F)

Operating
Humidity

20% ~ 85% non-condensing

Storage
Temperature

-20°C ~ 60° (-4°F ~ 140°F)

Storage
Humidity

0% ~ 90% non-condensing

Certification

CE, FCC, RoHS

Warranty

Limited 2-year warranty

Attention: Power adapter should be used between -20℃-40℃, and 20%-90% relative humidity.

6.4 CE & FCC

Electromagnetic Compatibility (EMC)

FCC Statement

This device compiles with FCC Rules Part 15. Operation is subject to the following two conditions.



This device may not cause harmful interference

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 This device must accept any interference received, including interference that may cause undesired

operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the installation
manual, may cause harmful interference to radio communications. Operation of this equipment in a residential
area is like to cause harmful interference, in which case the user will be required to correct the interference at
his own expense.

FCC Caution

Any changes or modification not expressly approved by the party responsible for compliance could void the
user’s authority to operate this equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm between the radiator& your
body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference, in which case
the user may be required to take adequate measures.

6.5 Warranty

ShenZhen FOSCAM Intelligent Technology Limited.("FOSCAM") values your business and always attempts to
provide you the very best of service.
No limited hardware warranty is provided by FOSCAM unless your FOSCAM product ("product") was
purchased from an authorized distributor or authorized reseller. Distributors may sell products to resellers who
then sell products to end users. No warranty service is provided unless the product is returned to an authorized
return center in the region where the product was first shipped by FOSCAM or to the point-of-purchase, which
may have regional specific warranty implications.

If you purchase your FOSCAM product from online store, please contact the point-of-purchase and ask

for return/replacement/repair service.

Hardware Warranty Information

FOSCAM provide 2-year limited warranty for naked product and 6-month limited warranty for accessories.

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Limited Hardware Warranty



FOSCAM products are warranted to be free from manufacturing defects in materials and workmanship

starting from the shipping date of FOSCAM.

This limited hardware warranty does not cover:



Software, including the software added to the products through our factory-integration system, software

that included in the CD,etc.



Usage that is not in accordance with product instructions.



Failure to follow the product instructions.



Abuse firmware upgrade without the authorized technician’s guidance.



Normal wear and tear.

Return Procedures



Please read FOSCAM warranty policy & policy of your reseller first before sending items back to

point-of-purchase.



Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA)

number before returning the product. If the product you received is suspected to be defective and the
product warranty has not expired, The RMA number will allow your reseller to track your return much
easier and help them expedite processing your request.



After receiving your RMA case number, pack the item(s) very well with the original box and all the original

accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.



Write your RMA number and the return reason (the problem of the product) on the warranty card along

with the complete package to send them back.

Replacement Services

 If customers ask for replacement service, please contact point-of-purchase and follow their policy.

 Our technicians will inspect all items returned for replacement requests. If the retuned product is found in

working order, we will return the same item received. However customers shall be responsible for all
shipping & handling charges incurred for getting the units back to customers.

 If returned products are found defective, we will replace the product and assume the shipping cost for

sending back the replacement unit to customers.

 If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a

choice for a “Substitute” item at the same equal value.

 We do not provide exchange and replacement due to normal hardware upgrade according the market

after 14 days after the product is delivered.

 Our technicians will test the product before send out the replacement, any other demand for more than

two times replacement for the same product during replacement limit will be rejected.

 Replaced products are warranted from the balance of the former warranty period.

Warranty Forfeiture



Warranty is void if purchase from unauthorized distributor or reseller.



Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.

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 Warranty is void for mishandling, improper use, or defacing the product.

 Abuse firmware upgrade without the authorized technician’s guidance.

 Warranty is void for physical damage, altered, either internally or externally, improper or inadequate

packaging when returned for RMA purposes.

 Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification by

someone other than the appointed vendor, souse, fission or the spare part has been over the period of
warranty.

 Warranty is void if product is damaged due to improper working environment or operation. (For example,

improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation
of electrical power, static electricity, using wrong power adapter, etc.)

 Warranty is void if damaged by the use of parts not manufactured or sold by FOSCAM.

 Damage caused by improper installation of third-party products.

 Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.

 Product beyond limited warranty.

Shipping Fee

 If products are defective or damaged under normal use or operation in the replacement limit, distributors

or resellers are responsible for the shipping cost the product back to customers, customers should
assume the shipping cost send the product to the point-of-purchase.

 During replacement limit, if customers ask for replacement due to the product does not fit for customer’s

personal expectation, customers should responsible for both shipping fee.

 Customers shall be responsible for both shipping fee if their product beyond the replacement limit but still

in warranty limit.

Repair Service Out Of Warranty



FOSCAM provide extra repair service for product that out of warranty, it is chargeable. The total fee

contains device cost and service fee. Device cost (including accessories) is the standard uniform price
provide by FOSCAM.



Different region may have different service fee, please contact the point-of-purchase to confirm that before

you ask for this service.



Our technicians will quote the total price after detect the product, If customers refused to repair after the

quotation, customers need pay for the test fee, $3.5/hour. If agree with the quotation, test will be free.



Repaired product out of warranty will obtains 3-month warranty from the date of the product back to

customers.

Limitation of Liability

 FOSCAM is not responsible for other extra warranty or commitment promised by resellers, if your reseller

promised some extra commitment or warranty; please ask for written documents to protect your rights and
interests.

 FOSCAM does not offer refunds under any circumstances. Please contact the point-of-purchase and

follow their refund/return policy.

 FOSCAM shall not be liable under any circumstances for any consequential, incidental, special or

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exemplary damages arising out of or in any connection with this agreement or the products, including but
not limited to lost profits, or any claim based on indemnity or contribution, or the failure of any limited or
exclusive remedy to achieve its essential purpose or otherwise. Purchaser's exclusive remedy, as against
FOSCAM, shall be the repair or replacement of defective parts. If FOSCAM lists a product on its website
specification in error or that is no longer available for any reason, FOSCAM reserves the right to explain it
without incurring any liability.

All rights reserved. FOSCAM and the FOSCAM logo are trademarks of ShenZhen FOSCAM
Intelligent Technology Limited., registered in the U.S. and other countries.

7 Obtaining Technical Support

While we hope your experience with the IPCAM network camera is enjoyable and easy to use, you may
experience some issues or have questions that this User’s Guide has not answered.
If you have problem with FOSCAM IP camera, please first contact FOSCAM reseller for solving the problems.
If our reseller cannot provide service, please contact our service department: [email protected]