Foscam C1 User manual

User

User

Manual

Manual

Indoor HD IP Camera

Model: C1

V1.2

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Table of Contents

1 Overview.................................................................................................................................................................. 2

1.1 Key Features................................................................................................................................................2

1.2 Read Before Use.........................................................................................................................................3

1.3 Package Contents.......................................................................................................................................3

1.4 Physical Description................................................................................................................................... 3

2 Access the IP Camera........................................................................................................................................... 4

2.1 Wired Connection........................................................................................................................................4

2.2 Wireless Connection...................................................................................................................................6

2.3 Access the Camera in WAN....................................................................................................................12

2.4 Using the VLC player............................................................................................................................... 16

2.5 IP camera connection to the server.......................................................................................................18

3 Surveillance Software GUI..................................................................................................................................18

3.1 login Window..............................................................................................................................................19

3.2 Setup Wizard............................................................................................................................................. 20

3.3 Surveillance Window................................................................................................................................22

4 Advanced Camera Settings................................................................................................................................ 27

4.1 Setup Wizard............................................................................................................................................. 27

4.2 Status.......................................................................................................................................................... 27

4.3 Basic Settings............................................................................................................................................ 30

4.4 Network.......................................................................................................................................................39

4.5 Video........................................................................................................................................................... 50

4.6 Alarm........................................................................................................................................................... 53

4.7 Record.........................................................................................................................................................57

4.8 Firewall........................................................................................................................................................61

4.9 System........................................................................................................................................................ 61

5 Playback.................................................................................................................................................................65

6 Appendix................................................................................................................................................................ 67

6.1 Frequently Asked Questions................................................................................................................... 67

6.2 Default Parameters...................................................................................................................................74

6.3 Specifications.............................................................................................................................................75

6.4 CE & FCC...................................................................................................................................................76

6.5 Warranty..................................................................................................................................................... 77

7 Obtaining Technical Support...............................................................................................................................80

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1 Overview

FOSCAM Indoor HD IP Camera is an integrated wireless IP Camera with a color CMOS sensor which
enable to view in High Definition resolution. It combines a high quality digital video camera, with a
powerful web server, to bring clear video to your desktop and mobile devices no matter where by your
local network or over the Internet.

These cameras support P2P function. Thanks to the P2P easy access technology, you don’t need to do
complicated Port Forwarding and DDNS settings, you just need to scan the QR code on the bottom of
the camera to connect it to smart phone, or input the UID on CMS software to realize remote access.

With flexible move of 360-degree horizontally and 180-degree vertically, FOSCAM IP Camera provides
users with more comprehensive controls over a monitored site. The camera supports H.264 video
compression technology, dramatically reduces file size and saves network bandwidth.

The camera is based on the TCP/IP standard. A built-in WEB server inside which could support Internet
Explorer simplifies the management and maintenance of your device is simplified by accessing the
website of your camera through network.

The camera is designed for indoor surveillance with wide applications such as at home, in retail store
and in office. Controlling the camera and managing images are simplified by using the provided web
interface across the network in either wired or wireless way.

FOSCAM provides Smart Phone APP for Android and iPhone users, please search and install Foscam
App named Foscam on App Store and Google Play for iOS and Android devices, then you can view your
camera anywhere, anytime on your smart mobile devices.

1.1 Key Features

 Standard H.264 video compression algorithm to satisfy the transmission of high definition video in

narrow bandwidth network

 P2P feature for easy access

 Megapixel HD video

 Support IE/Firefox/Google/Safari browser

 Support WEP,WPA-PSK and WPA2-PSK Encryption

 Wireless connection is compliant with IEEE 802.11b/g/n WI-FI, up to 150Mbps

 IR night vision (Range: 8m)

 Support image snapshot

 Support dual-stream

 Support SD Card storage up to 32GB

 Support IR-Cut auto switch

 Embedded free FOSCAM DDNS(dynamic domain name service) Service

 Supporting the Third Party Domain Name Service

 Support two-way audio

 Support ONVIF protocols

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 Multi-level users management with password protection

 Motion detection alert via email or upload image to FTP

 Provide free Android and iPhone APP for viewing live video provide free Central Management

Software to manage and monitor multiple cameras

 Support record schedule

1.2 Read Before Use

Please first verify that all contents received are complete according to the Package Contents listed below.
Before the IP Camera is installed, please carefully read and follow the instructions in the Quick
Installation Guide to avoid damage due to faulty assembly and installation. It also ensures the product is
used properly as intended.

1.3 Package Contents

● IP Camera × 1

● AC Adapter × 1

● Quick Installation Guide × 1

● Power Line × 1

● CD×1

● Warranty Card × 1

1.4 Physical Description

Front panel Rear panel

Front panel:

 PIR:The PIR ( Passive Infrared ) is electronic devices which are used in some security alarm

systems to detect motion of an infrared emitting source, usually a human body.

 LENS: Fixed focus lens.

 Infrared LED: Infrared LEDs for night vision.

 Microphone: Built-in microphone.

 Micro SD Card slot: Supports up to 32GB SD card for storing the video.

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Rear panel:

 Power Light: If the power supply works fine, the light will be on.

 LAN: 10/100 Mbps RJ-45 port for wired connection

 SoftAP: Press the SoftAP button for more than 2 seconds. The Network light indicator begins to

twinkle every 0.1 seconds.

 WPS/Reset

 WPS: Push both WPS/Reset button on the camera and wireless router within 1 minute, the

camera will connect to the wireless router automatically, in WPS process, the Network light will
blink every 0.4 seconds;

 Reset: Push and hold the WPS/Reset button for more than 10 seconds to set the camera to

factory default, the Power light will blink every 0.4 seconds;

 Power: DC 5V/1A Power supply.

The flashing status of the Power light and Network light are shown in the following table.

Light

Flashing Status

Description

Power light

off

The power don't work properly.

on

The power supply works fine.

Flashing every 0.4 seconds

Reset to take effect

Network light

off

No Wireless connection

Constant Flash

Wired connection

Slow Flash every 1.0 second

Wi-Fi connected

Flashing every 0.4 seconds

WPS is connecting

Flashing every 0.2 seconds

EZLink takes effect

Flashing every 0.1 seconds

SoftAP is started

2 Access the IP Camera

2.1 Wired Connection

1. Connect the camera to the LAN network (Router or Switch) via network cable.

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2. Connect the power adapter to the camera.

3. Insert the CD into the CD drive of your computer.

4. Go to the folder “IP Camera Search Tool” and find the folder “For Windows OS”or “For Mac OS”.
Copy and paste the IP camera tool file to your computer, or drag it onto your Desktop.

Shortcut icon for Windows OS Shortcut icon for Mac OS

Notes:

 If your computer ( Windows OS ) supports autorun function, you can find the corresponding file in

the opened control panel.

 If your computer doesn’t have CD drive, you can download the IP camera tool from our website for

free.

The camera supports HTTP and HTTPS protocols, you can access the camera in two ways.

(1) http:// LAN IP + HTTP Port NO.

The default HTTP port NO. is 88. Double click the IP Camera Tool icon to run, and it should find the
camera’s IP address automatically after you plug in the network cable.

Double click the IP address of the camera; the camera login page should be open in your default
browser.

(2) https:// LAN IP + HTTPS Port NO.

The default HTTPS port NO. is 443. You can use the URL to access the camera: https:// LAN IP +
HTTPS port NO.
Go to Settings - Network - Port panel, you can see and change the HTTP and HTTPS port NO.

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NOTE：

When logging in for the first time, you will need to download and install the add-on.

2.2 Wireless Connection

There are some ways of wireless connection: EZLink connection, soft AP connection and WPS
connection.



EZLink connection: Use the mobile phones or other mobile devices to download APP, then

connect the camera and the wireless router by the APP. The procedure of the EZLink connection,
please refer to the Quick Installation Guide.



Soft AP connection: Use the mobile device which can search for the wireless network, Then use

the web browser to visit http://192.168.1.1:88 by the mobile device. Follow the Setup Wizard to
finish the settings.



WPS connection: WI-FI Protected Set-up, Press and hold the WPS button on your wireless router

and your camera within 60 seconds. So that your camera and wireless router connect successfully.

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2.2.1 Soft AP Connection

To ensure that the ethernet cable and the camera is disconnected before you begin.

1. Start camera: power on, the indicator light of camera will light on.

2. Press the Soft AP button for 3-5 seconds. The Network light begins to twinkle at very high
frequency(every 0.1 seconds).

3. Use a terminal which could search the WLAN (desktop, laptop, mobile phone, or pad. This part takes
laptop as an example.) to search for the AP named "C1_******" for connection.(****** indicate the last six
letters of camera’s MAC ID. )

IP Camera The WLAN page in the terminal device

4. After finishing Soft AP connection, use the web browser of the terminal to visit http://192.168.1.1:88.

5. Log in the camera ( Default username is admin with no password ). When log in for the first time, you
need to change the username and password.

Soft AP Button

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6. After logging in for the first time, it will go to "Setup Wizard” automatically. Please set the basic

parameters of the camera, such as camera name, camera time, wireless settings (The camera connect
to your wireless router: Wireless Network List - enter the password of your wireless router ), IP
configuration.

Input the New username,

New password and
Confirm the password.

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Notes:

 We recommend you to choose to manually set the IP when you know some knowledge of the

network.

 It needs about 1 minute to connect the camera to your router.

7. After completing the setup wizard, you should press the Soft AP button for 3-5 seconds to cancel the

Soft AP connection mode, this is located on the back of your camera. The Network light begins to slowly
flash(once per second), it indicates that the wireless connection is successful.

8. Please make sure that the wireless device connect your laptop to the router which your camera has

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connected to.

9. Open the CD named “FOSCAM”, go to the folder “IP Camera Search Tool” and find the folder “For

Windows OS” or “For Mac OS”. Copy and paste the IP camera tool file to your wireless device, or drag it
onto your desktop.

Notes:

 You could also download the IP camera tool from our website www.foscam.com for free.

 If you have multiple cameras and you cannot determine which camera you are going to log in.

Please match the "Device MAC address" on the search tool with the MAC address on the label
pasted of each camera.

10. Double-click the camera list here, and your default browser will open up to the login page. Input the
username and password you has changed. Then, you will see the live video of your baby on the
interface.

Main stream offers the
highest quality video while
Sub stream offers less
quality, but also less delay
when viewing.

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Now, you could use your camera in LAN.

Note:

64-bit browser is not supported.

2.2.2 WPS (WI-FI Protected Set-up)

Before using WPS wireless connection, you need to:

 Make sure that your wireless router has the WPS function, and has been properly connected to the

Internet.

 WPS button on the wireless router is typically located on the front panel or rear panel.TP-LINK

router's WPS button is called QSS (Quick Security Setup).

 Make sure that the ethernet cable and the camera is disconnected.

(1) Press and hold the WPS button for three seconds. The Network light of the camera begins to twinkle

at high frequency. (every 0.4 seconds)

(2) Press and hold the WPS button for three seconds on your wireless router within 60 seconds. Then

the camera will automatically create a secure wireless connection to your router in about 60
seconds.

(3) The IP Camera Tool will search the camera’s LAN IP. Make sure the PC and the camera share the

same subnet.

NOTE :

The security mode of router cannot be WEP, or else the WPS settings may be failed.

2.3 Access the Camera in WAN

2.3.1 Static IP Addresses

Users with static IP addresses do not need to set DDNS service settings for remote access. After you
have finished connecting the camera using the LAN IP address and port forwarding, you can access the
camera directly from Internet using the WAN IP address and port number.

WPS Button

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How to Obtain the WAN IP address from a public website ？

To obtain your WAN IP address, enter the following URL in your browser: http://www.whatismyip.com.
Your current WAN IP will be shown on the webpage.

2.3.2 Remote Access

If you want to access your camera by web browser outside of your LAN, you need to configure following
configurations.

1. Choose “Settings” on the top of the camera web page, then go to the “Network > IP Configuration”
section on the left side of the screen, then uncheck the Obtain IP DHCP.

2. Enable UPnP and DDNS in the camera’s settings page. We recommend you to use the DDNS by
factory default.

IP Address: Set this in the same subnet
as your computer , or keep it as default.
Subnet Mask: Keep it as default.
Gateway and DNS Server: Set it to the
IP address of your router.

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3. You can see the port of your camera here. If you want to set Remote Access for several cameras on
the same network, you will need to change the HTTPS port for each camera.

4. If the UPnP of the router has been enable, you do not need to perform following steps. Otherwise,

you need to select one of the following methods to configure port forwarding on your router. For these
steps, we will be using the TP-LINK brand wireless router as an example.



If there is a UPnP function in your router：

Choose “Forwarding > UPnP”, make sure that the Current UPnP Status is Enabled.

Select Yes and click Save.

Click Enable DDNS and click Save.
The content in the Manufacture’s DDNS
column is the domain name of your camera.

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

If there is no UPnP function in your router：

You need to manually add port(HTTPS port) forwarding, refer to the following steps. You need go to the
“Forwarding > Virtual Servers” panel for setup.

Click Add New.

Input the port and IP address of
your camera and click Save.

Here you have finished the
Port Forwarding setup.

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5. Now you can access your IP camera by https://domain name: HTTPS port via the Internet.

2.4 Using the VLC player

The camera supports RTSP streaming, here you can view the camera by VLC player.

RTSP URL rtsp:// [user name][:password]@IP:Port number/videostream

The part in the square brackets can be omitted.

user name & password: The user name and password to access the camera. This part can be

omitted.

IP: WAN or LAN IP address.
Port NO. : If there is the RTSP port number on the Port page, you must only use RTSP port number.

otherwise, you must only use http port number.
Video stream: Three modes are supported: video Main, video Sub and audio. Video Sub is a better
choice in bad network condition. If you select audio, you can only hear sound without seeing picture.

For example:

IP: 192.168.1.11
RTSP Port number: 554
User name: admin
Password: 123

Enter either one of the following four URLs in the VLC

1．rtsp://admin:123@192.168.1.11:554/videoMain

2．rtsp:// @192.168.1.11:554/videoMain

3．rtsp://:123@192.168.1.11:554/videoMain

4．rtsp://admin@192.168.1.11:554/videoMain

Open the VLC, and go to “Media”--”Open Network Stream” option, then enter the URL in VLC.

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Sometimes you may need to enter the user name and password for another time. Click OK and you can
see the real-time preview.

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If you cannot play the video in the VLC player, please check the port mapping. You can read Quick
Installation Guide about how to configure port forwarding.

NOTE:

If you modify the camera’s username or password, you had better reboot the camera to apply the new
username and password in authentication in the VLC.

2.5 IP camera connection to the server

Device supports ONVIF 2.2.1 protocol, You can easily access NVR with ONVIF or server with ONVIF.

3 Surveillance Software GUI

Please refer to the section 2.1 if you install the camera for the first time. You can start to learn about
software operation in the computer

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3.1 login Window

Section1 Enter the Username and password

The default administrator username is “admin” with no password, please change the password the first
time you use and prevent unauthorized users login the camera.

Section2 Stream

The camera supports two stream modes: Main stream and sub stream. Select Main stream if you want
to access the camera from LAN and sub stream will be better if you want to access the camera from
Internet.

Note:

Select sub stream to ensure a more fluent video under narrow network bandwidth.

Section3 Select the language

You click on the language dropdown list to select language.

Section4 login the camera

Click “login” button.

NOTE：

When setting up your camera for the first time, it will request that you modify the default username
and/or password if both are still set to default. Input the new username and password, click "Modify" to
complete the modification. You will now use the new username and password to login to the camera in
the future.

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3.2 Setup Wizard

You will go to “Setup Wizard”automatically after your first-login, where you can set the basic
parameters of camera, such as camera name, camera time, wireless settings, IP configuration.

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3.3 Surveillance Window

Section 1 FOSCAM Logo/ Live Video / Settings/Playback buttons

: FOSCAM LOGO

: Path to surveillance window. Click this button to go back to the surveillance window

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Recommend to select
"Obtain IP Form DHCP”.

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: Path to Administrator Control Panel, Click it, to go to Administrator Control Panel and do

advanced settings.

: Click this button to go back to the Playback panel to view the stored audio files

stored in the SD Card.

Section 2 Multi-Device Window

The firmware inside the camera supports up to 9 cameras being monitored at the same time. You can
add other cameras in multi-device setting.

Section 3 Mode/ Stream / Mirror/ Flip buttons

Mode

1) 50HZ ---------Indoor surveillance (Region: Europe, China)

2) 60HZ ---------Indoor surveillance (Region: USA, Canada)

3) Outdoor------Outdoor surveillance

Stream

The default stream supports multiple modes, For example: HD Mode/720P/23fps/2M meanings: Stream
type / Resolution / Maximum frame rate/ Bit rate. (Different models support different specific mode. )

1) Stream type : It is used to identify the stream type.

2) 720P/ VGA

There are two resolutions, the bigger one is 720P, and the smaller one (VGA) is 640x480 pixels. The
bigger the resolution, the better of the image quality is. If you are accessing the camera via internet and
want to get more fluent video streaming, please select resolution VGA.

3) Maximum frame rate

You should lower frame rate when the bandwidth is limited. Normally, when the frame rate above 15, you
can achieve fluently video. The maximum frame rate for each model is different, please see the
“Specifications”.

4) Bit rate

Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate configuration
should combine well with the network bandwidth. When the bandwidth is very narrow, and bit rate is
large, that will lead to video can not play well.

You can reset the stream type on Settings-> Video-> Video Settings panel.

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After changing, please reboot the camera and you can see the modification.

Section 4 IR LED Lights

Click Infra led and there are three modes to adjust the infrared led: Auto, Manual and Schedule.

Auto: Select it and the camera will adjust the infra led (on or off) automatically.
Manual: Select it and you can turn on or turn off the infra led manually.
Schedule: Select it and the IR led light will be off at the schedule period. If you want to define or change
the IR led lights schedule time, please go to Settings--->Video---> IR LED Schedule page.

Section 5 Image quality settings

In this page, you can tune Hue, Brightness, Contrast, Saturation, and Sharpness to get higher quality.

Section 6 OSD

If you have added time and camera name in the video, you can see it in the live window.

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Go to Settings ---Basic settings---Camera name panel, and you can change another device name.
The default device name is anonymous.
Go to Settings ---Basic settings---Camera time panel and adjust the device time.
Go to Settings ---Video---On Screen Display panel, you can add or no add OSD.

Section 7 Play/Stop/ Talk/Audio/ Snap/ Record/ Full screen button

1----- Play Click it to play the video of the camera
2----- Stop Click it to stop the video of the camera

3----- Talk Click the button and the icon will become to , then talk to the microphone that

connected with PC, people around the camera can here your voice. Click the icon again and stop talking.

4----- Audio Click this icon, the icon will become to you can hear the sound around the camera

by the earphone or speakers that connected with PC.

5----- Snapshot Click it to make snapshot and it pop-up a window which picture you snapshot, right
click in the window and save the picture to anywhere you want.

6----- Record Click the icon and the camera start recording, you can see a green dot in the live
window. Click again and stop recording. The default storage path is C:\IPCamRecord. You can change
the storage path: Go to Settings- >Record->Storage Location panel.

7----- Full Screen Click it to make full-screen, or you can double click the surveillance screen to make
full-screen. Double click again and exit full-screen.

Onscreen Mouse Control

Right click the mouse and you can adjust the screen ration, full screen and Zoom up.

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Keep ration: Select it and the camera will adjust the size of live window based on the the computer
monitor automatically. Sometimes there is a black border around the video, please select Keep ration to
get a better visual quality .

Full Screen: Select it and Click it to make full-screen, press ESC and exit full-screen.
Zoom up: Select it and you can see a bigger screen than before.
First Method: Here is a convenient and fast solution to Zoom up/down screen by Clicking Video Screen

and adjusting Mouse pulley, or by press the CTRL key and click the mouse left button.
Second Method: Click it and the live view will be digital zoomed up, then click Zoom Down and the live
view back to original size.

When you select the Full Screen, then click right mouse, there is a Screen PTZ button.

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Click the Screen PTZ button and put the mouse on the screen to indicate the camera move direction you
prefer, press the left mouse, the camera will move to the corresponding direction. Loosen the mouse and
stop moving. Press Esc button or double click right mouse and cancel the function.

NOTE: For Mac OS, the plugin cannot support Onscreen Mouse Control, so you cannot allow to use it.

4 Advanced Camera Settings

Click the button “Settings”, goes to Administrator Control Panel to make advanced camera settings.

4.1 Setup Wizard

Please go to section 3.2 to find the way to set it.

4.2 Status

Status contains four columns: Device Information, Device Status, Session Status and Log, it will show
you various information about your camera.

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4.2.1 Device Information

Camera Model: The camera model NO.

Camera Name: The Device Name is a unique name that you can give to your device to help you identify

it. Click Basic Settings and go to Camera name panel where you can change your camera name. The
default device name is anonymous.

Camera ID: Display the wired MAC address of your camera. For example Device ID is 000C5D00008,
the same MAC ID sticker is found at the bottom of the camera.

Camera Time: The system time of the device. Click Basic Settings and go to Camera time panel and
adjust the time.

System Firmware Version: Display the System Firmware version of your camera.
Application Firmware Version: Display the application firmware version of your camera.
Plug-In Version: Display the plug-in version of your camera.

4.2.2 Device Status

On this page you can see device status such as Alarm status/ Record Status ,DDNS status ,WIFI status
and so on.

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4.2.3 Session Status

Session status will display who and which IP is visiting the camera now.

4.2.4 Log

The log record shows who and which IP address accessed or logout the camera.

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Reboot the camera and clear the log records.

4.3 Basic Settings

This section allows you to configure your camera’s Name, Time, Mail, User account and Multi-Device.

4.3.1 Camera Name

You can define a name for your camera here such as apple. Click Save to save your changes. The alias
name cannot contain special characters.

4.3.2 Camera Time

This section allows you to configure the settings of the internal system clocks for your camera.

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Time Zone: Select the time zone for your region from the dropdown menu.
Sync with NTP server: Network Time Protocol will synchronize your camera with an Internet time server.

Choose the one that is closest to your camera.
Sync with PC: Select this option to synchronize the date and time of the Network Camera with your
computer.

Manually: The administrator can enter the date and time manually. Note select the date and time format.
use DST: Select the daylight saving time from the dropdown list.

Click Save button and submit your settings.

NOTE: If the power supply of camera is disconnect, you need set the camera’s time again.

4.3.3 User Accounts

Here you can create users and set privilege, visitor, operator or administrator. The default user
account is admin, with a blank password. You can enter the users accounts of visitor, operator and
administrator Manually.

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How to change the password?

Firstly, select the account which you want to change the password, then select “Change password”,
enter the old password and the new password, lastly click modify to take effect.

How to add account ?

Select one blank column, then enter the new user name, password and privilege, last click Add to take
effect. You can see the new added account on the Account list.

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Delete ：Select the account which you want to delete, then click Delete button to take effect.
NOTE: The default admin account cannot be deleted, but you can add other administrator users.

How to change the username ?

Firstly, select the account which you want to change the username, then select “Change username”,
enter the new password, lastly click modify to take effect.

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4.3.4 Multi-Camera

If you want to view multi-surveillance screens on one window, you need to login one camera, and set it
as the main device, and do Multi-Device Settings, add other cameras to the first one camera. Before you
do multi-cams settings, you need to assign different port such as 81, 82, 83, 84, 85, 86, 87, 88 to the
cameras if there is 8 cams installed.
The firmware within the camera can support a maximum of 9 devices monitoring all at the same time.
This page you can both add FOSCAM MJPEG and H.264 series cameras to the first camera and view
multi-surveillance screen on one window.

Add cameras in LAN

In Multi-Device Settings page, you can see all devices searched in LAN. The 1st Device is the default
one. You can add more cameras in the list in LAN for monitoring. The camera’s software supports up to 9
IP Cameras online simultaneously. Click The 2nd Device and click the item in the Device List in LAN, the
Alias, Host and Http Port will be filled in the boxes below automatically. Enter the correct username and
password then click Add. Add more cameras in the same way.

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Camera Model: Our Company produces two series cameras: MJPEG and H.264. Here will show you
which series the camera belongs to.

1 Click it, camera model, alias,

host and HTTP Port will be

filled in the following boxes

automatically.

2 Enter the User name and

password of the 2nd camera.

3 Click Add to take effect.

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Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added.

Add cameras in WAN

If you want to view all cameras via the internet(remote computer), you will need to add them using DDNS
domain name. Firstly, make sure all of the cameras you added can be accessed through the internet.

(The way to configure DDNS is in chapter 4.4.4)

Login to the first camera using a DDNS domain name and port.

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Click Multi-Device Settings. Choose The 2nd Device. Fill in the 2nd camera’s name, DDNS domain
name, port number. Enter user name and password and then choose Add.

1 ---- The camera model: MJ or H264.
2 ---- The 2nd camera’s name
3 ---- Fill in the 2nd camera’s DDNS host not LAN IP

NOTE: The MJ series have the same HTTP Port NO. and Media Port NO.

4 ---- Enter the 2nd camera’s user name and password
5 ---- Click Add button and to take effect

NOTE: Here the Host must be entered as the second camera’s DDNS domain name, not its LAN IP.

Use DDNS domain

name and port to login

Make sure each camera you need add

could login with DDNS name and port.

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Return to video window. You will see all of the cameras accessible through the internet.
When you are away from home, you can use the first camera’s DDNS domain name and port to view all
the cameras via internet.

4.3.5 Status Light

You can enable or disable status light.

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4.4 Network

This section will allow you to configure your camera’s IP, PPPoE, DDNS, Wireless Settings, UPnP and
Port.

4.4.1 IP Configuration

If you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in the
same subnet of your router or computer.

Changing settings here is the same as using the IP Camera Tool.
It is recommended that you use the subnet mask, gateway and DNS server from your locally attached
PC. If you don’t know the subnet mask, gateway and DNS server, you can check your computer’s local
area connection as follows:

Control Panel →Network Connections →Local Area Connections →Choose Support →Details

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If you don’t know the DNS server, you can use the same settings as the Default Gateway.

4.4.2 Wireless Settings

Step 1: Choose “Settings” on the top of the camera interface, and go to the “Network” panel on the

Set the same Subnet Mask and

gateway of the camera with your

PC.

There are two DNS servers. You

can set any of them. Same with

gateway is also OK.

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left side of the screen, then click “Wireless Settings.”
Click the Scan button and the camera will detect all wireless networks around the area. It should also
display your router in the list.

Step 2: Click the SSID (name of your router) in the list, the corresponding information related to your
network, such as the name and the encryption, will be filled into the relevant fields automatically.

You will only need to fill in the password of your network. Make sure that the SSID, Encryption and the
password you filled in are exactly the same for your router.

Click the Page number to see other wireless

networks devices if there are more than 10.

Click the Scan button

to search for wireless

networks.

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Step 3: Please click on the Save button after all settings have been entered and disconnect the network
cable. Never shut down the power of the camera until the IP camera is able to connect to the wireless
network.

The LAN IP address will disappear on the window of IP Camera Tool when the camera is configuring a
wireless connection. Wait about 1 minute, the camera should obtain a wireless connection, and the LAN
IP of the camera will show again on the window of the IP Camera Tool. The IP address may have
changed after the camera receives a wireless connection; we recommend setting a static local IP
address if this IP address changes by right clicking the camera in IP Camera Tools, setting a static IP,
and pushing OK.
Congratulations! You have set up the wireless connection of the camera successfully.

NOTE :

If you fail to make a wireless connection, please refer to your seller or contact us directly for

assistance.

4.4.3 Soft AP Password Settings

For the safety of your camera, we recommend you change the Soft AP password.

1 Click the SSID of your router and

the relevant information will be filled

in the fields automatically.

2 Enter the password

of your router.

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4.4.4 DDNS

FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly
use the domain name, you can also use the third party domain name.

FOSCAM domain name

Here take test09.myfoscam.org for example. Go to option of DDNS on the Settings->Network panel,
you can see the domain name.

Now you can use http:// Domain name + HTTP Port to access the camera via internet.
Take hostname test09.myfoscam.org and HTTP Port no. 800 for example, the accessing link of the
camera via internet would be http:// test09.myfoscam.org:800

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Restore DDNS to factory: If you have configured Third Party DDNS successfully, but you want to use
Manufacturer’s DDNS again , here click this button and start Manufacturer’s DDNS Service.
User can also use third part DDNS, such as www.no-ip.com. ,www. 3322.com

4.4.5 UPnP

The default UPnP status is closed. You can enable UPnP, then the camera’s software will be configured
for port forwarding. Back to the “Device Status” panel, you can see the UPnP status:

The camera’s software will be configured for port forwarding. There may be issues with your routers
security settings, and sometimes may error. We recommend you configure port forwarding manually on

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your router.

4.4.6 Port

This camera supports HTTP Port. HTTP Port is used to access the camera remotely. If you want to
access the camera and view the video, the HTTP Port must both be configured correctly.

HTTP port: By default, the HTTP is set to 88. Also, they can be assigned with another port number
between 1 and 65535. But make sure they can not be conflict with other existing ports like 25, 21.

ONVIF port: By default, the ONVIF port is set to 888. Also, they can be assigned with another port

number between 1 and 65535(except 0 and 65534). But make sure they can not be conflict with other
existing ports.

HTTPS port: The default port is 443. You can use the url to access the camera: https:// IP + HTTPS

port.

RTSP port: The default port is 554. Only some IP Cameras have RTSP port.

Another way to change the HTTP port NO.

Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on
the IP address, and click on ”Network Configuration”, this brings up the network configuration box as
flowing figures.

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Step 2: Enter the username and password of the Administrator (default username is admin with a blank

password), and click “OK” to apply changes.

Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our
example it was changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN
IP address is now fixed at a static IP address of http://192.168.8.102:2000. This IP address will not
change even if the camera is powered off and back on, the camera will remain on this LAN IP address.
This is very important that a static LAN IP address is set, or you may have problems later with remote
access and seeing the camera remotely if the camera loses power and reconnects on a different LAN IP
address. Make sure you set a static LAN IP address!

If the camera cannot be accessed, please make sure the port forwarding is succeed.

4.4.7 Mail Settings

If you want the camera to send emails when motion has been detected, here Mail will need to be
configured.

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1---- SMTP Server/ Port /Transport Layer Security Enter SMTP server for sender. SMTP port is
usually set as 25. Some SMTP servers have their own port, such as 587 or 465, and Transport Layer
Security usually is None. If you use Gmail, Transport Layer Security must be set to TLS or STARTTLS
and SMTP Port must be set to 465 or 25 or 587, which port you choose should be decided by which
Transport Layer Security you select.

2---- SMTP Username/ password ID account and password of the sender email address
3---- Sender E-mail Mailbox for sender must support SMTP
4---- Receiver Mailbox for receiver need not support SMTP,you can set 4 receivers
5---- Save Click Save to take effect
6---- Test Click Test to see if Mail has been successfully configured.

Click Test to see if Mail has been successfully configured.

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If the test success, you can see the Success behind the Test, at the same time the receivers will receive
a test mail.

If the test fails with one of the following errors after clicking Test, verify that the information you entered
is correct and again select Test .

1) Cannot connect to the server

2) Network Error. Please try later

3) Server Error

4) Incorrect user or password

5) The sender is denied by the server. Maybe the server need to authenticate the user, please check it
and try again

6) The receiver is denied by the server. Maybe because of the anti-spam privacy of the server

7) The message is denied by the server. Maybe because of the anti-spam privacy of the server

8) The server does not support the authentication mode used by the device

4.4.8 FTP Settings

If you want to upload record files and images to your FTP server，you can set FTP Settings.

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Figure a

Figure b

FTP server: If your FTP server is located on the LAN, you can set as Figure a.
If you have an FTP server which you can access on the internet, you can set as Figure b.
Port: Default is port 21. If changed, external FTP client program must change the server connection port
accordingly.

FTP Mode: Here supports two modes: PORT and PASV.
Username/password: The FTP account and password.

Click Save to take effect.
Click Test to see if FTP has been successfully configured.

4.4.9 P2P

Access the IP Camera by Smart Phone (Android or iOS operating system)

First of all, you must open the P2P function of the IP Camera at “Settings --> Network --> P2P.”

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Foscam App named Foscam on App Store and Google Play for iOS and Android devices.

NOTE：

If the QR code scanning is not successful, please input the UID on the bottom of the camera manually.

4.5 Video

This section allows you to configure Video stream settings, On screen display and Snapshot settings.

4.5.1 Video Settings

There are two ways to set the stream video settings. They are main stream video settings and sub
stream video settings.

Enhanced Night video Definition: The camera will automatically drop the frame to extend the
recording time in the night.

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Stream Type: There are four types to identify different streams you have set. If select the HD Mode, the
clearer video will become, and it will take up more bandwidth; If select the Smooth Mode, the bandwidth
is very narrow, and bit rate is large, that will lead to video can not play well. The Equilibrium Model is a
value between HD Mode and Smooth Mode.

Resolution: The camera supports multiple types, For example: 960P, 720P, VGA. The higher the
resolution is the clearer video will become. But the code flux will become larger too, and it will take up
more bandwidth. (The maximum frame rate for each model is different, please see the
“Specifications”. )

Bit Rate: Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate
configuration should combine well with the network bandwidth. When the bandwidth is very narrow, and
bit rate is large, that will lead to video can not play well.

Frame rate: You should lower frame rate when the bandwidth is limited. Normally, when the frame rate
above 15, you can achieve fluently video.

Key Frame Interval: The time between last key frame and next key frame. The shorter the duration, the
more likely you will get a better video quality, but at the cost of higher network bandwidth consumption.

Variable bitrate: Select the Bit rate type to constant or variable. If select Yes, the camera will change
the video bit rate according to the situation, but will not more than the maximum parameter "Bit Rate"; If
select No, the Bit
Rate is unchanged.

4.5.2 On Screen Display

This page is used to add timestamp and device name on the video.

Display Timestamp

There are two options: Yes or NO. Select Yes and you can see the system date on the video.

Display Camera Name

There are two options: Yes or NO. Select Yes and you can see the device name on the video.

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4.5.3 Snapshot Settings

On this page you can set the snapshot pictures’ image quality and the storage path.

Manual snap Quality: Low, Middle and High. The higher the quality, the picture will be clearer.
Pictures Save To: FTP or SD card. If you have done FTP and Alarm settings, when alarming, the

camera will snap pictures to the FTP or SD card automatically.

Enable timing to capture

To enable capture interval, follow the steps below:

1 Select Enable Motion detection
2 Capture interval:The interval time between two captures.

3 Select the capture time

 Capture anytime

Click the black button up the MON, you will see all time range turn red. When something moving in
the detection area at anytime, the camera will capture.

 Specify an capture schedule

Click the week day words, the corresponding column will be selected. For example, click TUE, the
all column of TUE turns to red, that means during Tuesday whole day, the camera will capture.

 Press the left mouse and drag it on the time boxes, you can select the serial area,

4 Click Save button to take effect.

4.5.4 IR LED Schedule

On this page you can set the schedule time for switching IR LED lights. When parameter Mode is set to
the Schedule on the Live Video window, at these schedule time, the IR LED lights will be turned off.

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4.6 Alarm

Action Detection

IP Camera supports Action Detection Alarm, when the people has been detected, the IP Camera will
make a alarm.

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Step 1: Enable Action detection function.

Step 2: Select the “on” from the dropdown box to activate the motion detection alarm.

Step 3: Select the “on” from the dropdown box to activate the human detection alarm.

Step 4: Sensitivity---- It supports five modes: Lowest, Lower, Low, Medium and High. The higher the

sensitivity, the camera will be more easily alarmed. Select one motion sensitivity.

Step 5: Trigger interval--- The interval time between two motion detection.

Step 6:There are some alarm indicators:

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A Camera Sound and PC Sound
If the camera has connected with a speaker or other audio output device, if you select Camera Sound or
PC Sound, when the motion has been detected, the people around the camera will hear beep alarm
sound.

B Send E-mail

If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail
Settings first.

C Take Snapshot

If you select this checkbox, when the motion has been detected, the camera will snap the live view
window as a still picture and load it to the FTP. Make sure you have set FTP and set FTP as the storage
path in Video->Snapshot settings panel.

Time interval: The interval time between two pictures.

D Recording

If you select this checkbox, when the motion has been detected, the camera will record automatically
and store the record files to the SD Card. Make sure the camera has inserted SD card and you have
set the SD card as the Alarm record files storage path, please go to Record—> Storage location page
to verify this settings.
The default alarm record time is 30s and pre-alarm record time is 5s, please go to Record—> Alarm

Record page and change the alarm time settings.

Step 7: Set detection area

Click set detect area and it pop up a window, then you can draw the detection area. Click Back button
after settings. When something moving in the detection area, the camera will alarm.

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Step 8: Alarm Schedule

① Alarm anytime when motion is detected
Click the black button up the MON, you will see all time range turn red. When something moving in the
detection area at anytime, the camera will alarm.

② Specify an alarm schedule
Click the week day words, the corresponding column will be selected. For example, click TUE, the all
column of TUE turns to red, that means during Tuesday whole day, when something moving in the
detection area, the camera will alarm.

Click this button and select all time range

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③ Press the left mouse and drag it on the time boxes, you can select the serial area.

Step 9: Click Save button to take effect.

When the motion has been detected during the detection time in the detection area, the camera will
alarm and adopt the corresponding alarm indicators.

NOTE: You must set the detection area and detection schedule, or else there is no alarm anywhere
and anytime.

4.7 Record

This section will allow you to change the record files storage path and the record time.

4.7.1 Storage Location

On this page you can change the alarm and manually recording storage path.

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Recording Location : SD card or FTP. Make sure the camera has been inserted the SD card. On
this page, you can see the available space of the SD card.

Local Recording Location: For Windows OS, the manual recording path is C:/ IPCamRecord, you can
change another one. For MAC OS, the manual recording path is: / IPCamRecord.

4.7.2 Alarm Recording

4.7.3 Local Alarm Recording

This page you can enable the local alarm record and Local Alarm record time.

4.7.4 Schedule Recording

When the video is selected as FTP, the device supports scheduled recording.

When the parameter Recording Location is set SD Card on the Storage Location page, you can
configure parameters as shown in follow figure.

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When the video is selected as SD card, the device supports pumping frame recording.

When the parameter Recording Location is set SD Card on the Storage Location page, you can
configure parameters as shown in follow figure.

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Frame Rate: There are six frame selections, such as 1/30, 4/30, 8/30, 15/30, 24/30, 30/30.
Recommended default is 4/30. The greater the Frame rate is, the sharper picture quality is, and the
greater of storage space is, the shorter the storage time is.
Record full strategy: When the SD card is full, you can choose to cover the previous recording, or stop
recording.

Audio Record: You can choose "yes" or "no".

NOTES:

 Scheduled recording only supports video saved to the SD card or FTP server.

 The schedule recording will stop while alarm recording is beginning, and it will continue

automatically after alarm recording end.

 You can refer to "alarm schedule." in "Alarm" about editing the time of recording Schedule.

4.7.5 SD Card Management

This camera supports SD Card and the max size of SD card must be under 32G.
When you plug in the SD card during the camera work process, please reboot the camera again, or else
the SD Card may be cannot work well.

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The default storage path of alarm record files is SD card, when the available size of SD card is less than
256M, the old record files will be deleted automatically.

4.8 Firewall

This section explains how to control the access permission by checking the client PC’s IP addresses. It
is composed of the following columns: Block access from these IP addresses and Only allow access

from these IP addresses.

Enable firewall, If you select Only allow access from these IP addresses and fill in 8 IP addresses at
most, only those clients whose IP addresses listed in the Only allow access from these IP addresses
can access the Network Camera. If you select Block access from these IP addresses, only those
clients whose IP addresses are in the IP list cannot access the Network Camera.
Click Save to take effect.

4.9 System

In this panel, you can backup/restore your camera settings, upgrade the firmware to the latest version,
restore the camera to default settings and reboot the device.

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4.9.1 Back-up& Restore

Click Backup to save all the parameters you have set. These parameters will be stored in a bin file for
future use.
Click Browse and select the parameters file you have stored, then click Submit to restore the restore the
parameters.

4.9.2 System Upgrade

Click “Download the latest firmware”, you will see the following screen. And click “save” to save the
firmware on your computer locally.

Your current firmware version will be displayed on your screen. You may go to the Status  Device
Information page to check for the latest firmware versions available.

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Click Browse, choose the correct bin file and then click System upgrade.
Don’t shut down the power during upgrade. After upgrading, you can see the upgrade result.

Upgrade Firmware by IP Camera Tool

Double click the IP Camera Tool shot icon , select the Camera IP that you want to upgrade the

firmware. Then select Upgrade Firmware and enter the username and password, choose the firmware
file, and upgrade.

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CAUTION: If your camera works well with the current firmware, we recommend not upgrading. Please
don’t upgrade the firmware unnecessarily. Your camera may be damaged if misconfigured during an
upgrade.

NOTES:

 Please ensure you have download the correct firmware package for your camera before upgrading.

Read the upgrade documentation (readme.txt file) in the upgrade package before you upgrade.

 Upon downloading the firmware check the sizes of the .bin files. They must match the size in the

readme.txt file. If not, please download the firmware again until the sizes are the same. Your
camera will not function correctly if a corrupt .bin file is used.

 Normally, only Device WEB UI need to be upgrade, please do not try to upgrade the Device System

Firmware.

 Never shut down the power of the camera during upgrade until the IP camera restart and get

connected.

 After upgrade successfully, please uninstall the old plugin and re-install it, then reset the camera to

the default factory settings before using the camera.

4.9.3 Patch Installation

Click "Browse" to select the correct patch file, and then click "Install Patch" to install the patch. Do not
turn off the power during it installing. After installing is complete, you will receive a system prompt.

4.9.4 Factory Reset

Click All reset and all parameters will return to factory settings if selected. This is similar to press the
Reset button on the bottom of the camera.

4.9.5 Reboot

Click Reboot System to reboot the camera. This is similar to unplugging the power to the camera.

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5 Playback

On this page you can view the record files stored in the SD card.

Section 1 Define the Record files time and Type

: The storage path of record files

: Here supports three types: current day, current month and All records. Another

way, select the time on the time&date manually.

: The type of records files, Here supports two typs: Normal record, Alarm record

and All records.

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: Click this button to search all record files satisfy the conditions you selected.

Continuous Play: Select the checkbox to play continuously all the record files.

Section 2 Search record files

On this panel you can see all record files satisfy the conditions you set.

Section 3 Play/Stop/Audio/Full screen buttons

Please select one record file before use these buttons.

Click this button to play the record files

Click this button to stop the record files

Open or stop audio

Click this button to make full screen, and double click left mouse to exit full screen.

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6 Appendix

6.1 Frequently Asked Questions

6.1.1 Install the add-on of Firefox browser, Google Chrome and IE

Chrome.

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6.1.2 Uninstall the add-on of Firefox browser, Google Chrome and IE

Chrome.

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6.1.3 I have forgotten the administrator password

To reset the administrator username and password, press and hold down the RESET BUTTON for 5
seconds. Upon releasing the reset button, wait for 20 seconds, the camera will reboot and the username
and password will return to the factory default administrator username and password. Please power on
the camera before reset

Default administrator username: admin

Default administrator password: No password

6.1.4 Camera can not record

When you use Windows7 or Vista, you may be not able to do manually record or change the record path
because of the security settings of computer.
There are two ways to resolve this problem:
Please add the camera as a trusted site to resolve this issue. The steps are ：
IE browserToolInternet PropertiesSecurityTrusted sitesSitesAdd

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Open IE browser, then right click, select “Run as administrator”

6.1.5 Subnet doesn’t match

Check whether your ipcamera in the same subnet of your computer. The step is Control
PanelNetwork ConnectionsDbclick Local Area Connections  Choose
GeneralProperties.Check subnet mask, IP address and gateways. When you set IP address please

make sure they are in the same subnet. Otherwise you can't access camera.

6.1.6 No Pictures Problems

The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed correctly
you will see no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE
browserToolInternet ProperSecurityCustom LevelActiveX control and Plug-ins. Three options
of front should be set to be “Enable”, The ActiveX programs read by the computer will be stored. As
follows:

Enable: Download unsigned ActiveX controls

Enable: Initialize and script ActiveX controls not marked as safe

Enable: Run ActiveX controls and plug-ins

If you allow the ActiveX running, but still could not see living video. Please change another port number
to try. Don’t use port 88.

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NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you
could not see video, please shut down firewall or anti-virus software to try again.

6.1.7 Can’t access IP camera in internet

There are some reasons:
1、ActiveX controller is not installed correctly
2、The port which camera used is blocked by Firewall or Anti-virus software. Please change another port
number and try again.
3、Port forwarding is not successful
Check these settings and make sure they are correct.

6.1.8 UPnP always failed

UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port
forwarding automatically because of firewall or anti-virus software. It also has much relation with router’s
security settings. So we recommend you do port forwarding manually. You can view your camera in
internet successfully after you do port forwarding manually in your router.

6.1.9 Camera can not connect wireless

If your camera could not connect wireless after you set wireless settings and plug out the cable. Please
check whether your settings are correct or not.
Normally, camera can’t connect wireless mainly because of wrong settings.
Make sure broadcast your SSID; use the same encryption for router and camera.

6.1.10 Can’t see other cameras listed in multi-device when using remote

access

If you want to view all the cameras via the WAN, verify that each camera added in the multi-device
settings can be accessed by using the DDNS name and port number. Use the DDNS domain name not
the camera’s LAN IP. (For more details see: How to add cameras in WAN)

6.2 Default Parameters

Default network Parameters

IP address: obtain dynamically

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Subnet mask: obtain dynamically
Gateway: obtain dynamically
DDNS: Embedded FOSCAM domain name

Username and password

Default admin username: admin with a blank password

6.3 Specifications

ITEMS

C1

Image Sensor

Sensor

High Definition Color CMOS Sensor

Display Resolution

1280 x 720 (1Megapixels)

Min. Illumination

0 Lux (With IR Illuminator)

Lens

Lens Type

Glass Lens

focal length

f:2.8mm

Aperture

F2.4

Diagonal angle of view

115°

Horizontal view angle

100°

Video

Image Compression

H.264

Image Frame Rate

25fps（VGA）, 23fps（720P）, downward adjustable

Resolution

720P(1280 x 720), VGA(640 x 480), VGA(640 x 360),

QVGA(320 x 240), QVGA(320 x 180)

Stream

dual stream

Image adjustment

The hue, brightness, contrast, saturation, sharpness are

adjustable

Flip image

flip and mirror

Infrared mode

Automatic or manual

manual Pan/Tilt Angle

Horizontal:350° & Vertical: 180°

Night visibility

11pcs IR-LEDs, night vision range up to 8 metres

Audio

Input/Output

Supports two-way audio

Built-in Mic & Speaker

Audio Compression

PCM/G.726

Network

Ethernet

One 10/100Mbps RJ45 port

Wireless Standard

IEEE802.11b/g/n

Data Rate

IEEE802.11b: 11Mbps(Max.);

IEEE802.11g: 54Mbps(Max.);

IEEE802.11n: 150Mbps(Max.).

Wireless Security

WEP, WPA, WPA2

WPS

Supports EZLink wireless setup

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Network Protocol

IP、TCP、UDP、HTTP、HTTPS、SMTP、FTP、DHCP、DDNS、
UPnP、RTSP、WPS

Remote Access

P2P, DDNS

System

Requirements

Operating System

Microsoft Windows XP, Vista, 7, 8;

Mac OS
iOS、Android

Browser

Microsoft IE8 and above version or compatible browser;

Mozilla Firefox;

Google Chrome;

Apple Safari.

Other

Features

Motion Detection

Alarm via E-Mail, upload alarm snapshot to FTP

PIR

Infrared human body sensor

User Accounts

Three levels user role

Firewall

Supports IP Filtering

Storage

32G Micro SD card, local and FTP storage

Reset

Reset button is available

Power

Power Supply

DC 5V/1.0A

Power Consumption

4.5W（Max）

Physical

Dimension(LxWxH)

70*70*120mm

Net Weight

170g

Environment

Operating Temperature

-10°C ~ 50°

(14°F ~ 122°F)

Operating Humidity

20% ~ 85% non-condensing

Storage Temperature

-20°C ~ 60° (-4°F ~ 140°F)

Storage Humidity

0% ~ 90% non-condensing

Certification

CE, FCC, RoHS

Warranty

Limited 2-year warranty

Attention: Power adapter should be used between 0℃-40℃, and 5%-90% relative humidity.

6.4 CE & FCC

Electromagnetic Compatibility (EMC)

FCC Statement

This device compiles with FCC Rules Part 15. Operation is subject to the following two

conditions.

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 This device may not cause harmful interference

 This device must accept any interference received, including interference that may cause undesired

operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
installation manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is like to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.

FCC Caution

Any changes or modification not expressly approved by the party responsible for compliance could void
the user’s authority to operate this equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm between the radiator&
your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.

6.5 Warranty

ShenZhen FOSCAM Intelligent Technology Limited.("FOSCAM") values your business and always
attempts to provide you the very best of service.
No limited hardware warranty is provided by FOSCAM unless your FOSCAM product ("product") was
purchased from an authorized distributor or authorized reseller. Distributors may sell products to
resellers who then sell products to end users. No warranty service is provided unless the product is
returned to an authorized return center in the region where the product was first shipped by FOSCAM or
to the point-of-purchase, which may have regional specific warranty implications.

If you purchase your FOSCAM product from online store, please contact the point-of-purchase

and ask for return/replacement/repair service.

Hardware Warranty Information

FOSCAM provide 2-year limited warranty for naked product and 6-month limited warranty for
accessories.

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Limited Hardware Warranty



FOSCAM products are warranted to be free from manufacturing defects in materials and

workmanship starting from the shipping date of FOSCAM.

This limited hardware warranty does not cover:



Software, including the software added to the products through our factory-integration system,

software that included in the CD,etc.



Usage that is not in accordance with product instructions.



Failure to follow the product instructions.



Abuse firmware upgrade without the authorized technician’s guidance.



Normal wear and tear.

Return Procedures



Please read FOSCAM warranty policy & policy of your reseller first before sending items back to

point-of-purchase.



Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA)

number before returning the product. If the product you received is suspected to be defective and
the product warranty has not expired, The RMA number will allow your reseller to track your return
much easier and help them expedite processing your request.



After receiving your RMA case number, pack the item(s) very well with the original box and all the

original accessories included such as power adapters, brackets, cables, manuals, and driver CD
disks.



Write your RMA number and the return reason (the problem of the product) on the warranty card

along with the complete package to send them back.

Replacement Services

 If customers ask for replacement service, please contact point-of-purchase and follow their

policy.

 Our technicians will inspect all items returned for replacement requests. If the retuned product is

found in working order, we will return the same item received. However customers shall be
responsible for all shipping & handling charges incurred for getting the units back to customers.

 If returned products are found defective, we will replace the product and assume the shipping cost

for sending back the replacement unit to customers.

 If for any reason, we are unable to provide a replacement of the original returned item(s). You will

have a choice for a “Substitute” item at the same equal value.

 We do not provide exchange and replacement due to normal hardware upgrade according the

market after 14 days after the product is delivered.

 Our technicians will test the product before send out the replacement, any other demand for more

than two times replacement for the same product during replacement limit will be rejected.

 Replaced products are warranted from the balance of the former warranty period.

Warranty Forfeiture



Warranty is void if purchase from unauthorized distributor or reseller.



Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered

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with.

 Warranty is void for mishandling, improper use, or defacing the product.

 Abuse firmware upgrade without the authorized technician’s guidance.

 Warranty is void for physical damage, altered, either internally or externally, improper or inadequate

packaging when returned for RMA purposes.

 Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification

by someone other than the appointed vendor, souse, fission or the spare part has been over the
period of warranty.

 Warranty is void if product is damaged due to improper working environment or operation. (For

example, improper temperature, humidity, unusual physical or electrical stress or interference,
failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc.)

 Warranty is void if damaged by the use of parts not manufactured or sold by FOSCAM.

 Damage caused by improper installation of third-party products.

 Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.

 Product beyond limited warranty.

Shipping Fee

 If products are defective or damaged under normal use or operation in the replacement limit,

distributors or resellers are responsible for the shipping cost the product back to customers,
customers should assume the shipping cost send the product to the point-of-purchase.

 During replacement limit, if customers ask for replacement due to the product does not fit for

customer’s personal expectation, customers should responsible for both shipping fee.

 Customers shall be responsible for both shipping fee if their product beyond the replacement limit

but still in warranty limit.

Repair Service Out Of Warranty



FOSCAM provide extra repair service for product that out of warranty, it is chargeable. The total fee

contains device cost and service fee. Device cost (including accessories) is the standard uniform
price provide by FOSCAM.



Different region may have different service fee, please contact the point-of-purchase to confirm that

before you ask for this service.



Our technicians will quote the total price after detect the product, If customers refused to repair after

the quotation, customers need pay for the test fee, $3.5/hour. If agree with the quotation, test will be
free.



Repaired product out of warranty will obtains 3-month warranty from the date of the product back to

customers.

Limitation of Liability

 FOSCAM is not responsible for other extra warranty or commitment promised by resellers, if your

reseller promised some extra commitment or warranty; please ask for written documents to protect
your rights and interests.

 FOSCAM does not offer refunds under any circumstances. Please contact the point-of-purchase

and follow their refund/return policy.

 FOSCAM shall not be liable under any circumstances for any consequential, incidental, special or

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exemplary damages arising out of or in any connection with this agreement or the products,
including but not limited to lost profits, or any claim based on indemnity or contribution, or the failure
of any limited or exclusive remedy to achieve its essential purpose or otherwise. Purchaser's
exclusive remedy, as against FOSCAM, shall be the repair or replacement of defective parts. If
FOSCAM lists a product on its website specification in error or that is no longer available for any
reason, FOSCAM reserves the right to explain it without incurring any liability.

All rights reserved. FOSCAM and the FOSCAM logo are trademarks of ShenZhen FOSCAM
Intelligent Technology Limited., registered in the U.S. and other countries.

7 Obtaining Technical Support

While we hope your experience with the IPCAM network camera is enjoyable and easy to use, you may
experience some issues or have questions that this User’s Guide has not answered.
If you have problem with FOSCAM IP camera, please first contact FOSCAM reseller for solving the
problems. If our reseller cannot provide service, please contact our service department:

[e-mail]