Fortinet FortiFone User Manual

FortiFone™ User Guide

for FON-260i

FortiFone™ User Guide for FON-260i

Revision 2

July 29, 2013

27-400-195512-20130729

Copyright © 2013 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®, and FortiGuard®, are
registered trademarks of Fortinet, Inc., and other Fortinet names herein may also be trademarks of
Fortinet. All other product or company names may be trademarks of their respective owners.
Performance metrics contained herein were attained in internal lab tests under ideal conditions,
and performance may vary. Network variables, different network environments and other
conditions may affect performance results. Nothing herein represents any binding commitment by
Fortinet, and Fortinet disclaims all warranties, whether express or implied, except to the extent
Fortinet enters a binding written contract, signed by Fortinet’s General Counsel, with a purchaser
that expressly warrants that the identified product will perform according to the performance
metrics herein. For absolute clarity, any such warranty will be limited to performance in the same
ideal conditions as in Fortinet’s internal lab tests. Fortinet disclaims in full any guarantees. Fortinet
reserves the right to change, modify, transfer, or otherwise revise this publication without notice,
and the most current version of the publication shall be applicable.

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Contents

Introduction....................................................................................................... 1

Phone Features........................................................................................................ 1

Requirements........................................................................................................... 1

Installation......................................................................................................... 4

Connecting the Phone ............................................................................................. 4

Provisioning the Phone............................................................................................ 5

Personalizing your Phone................................................................................ 6

How to Navigate through Menus ............................................................................. 6

Entering Values with the Dial Pad and Softkeys...................................................... 6

Setting a Hunt Group as an Access Code Prefix..................................................... 6

Configuration Overview ........................................................................................... 7

Network Configuration............................................................................................. 7

For internal use .................................................................................................. 5

For external use ................................................................................................. 5

Network Mode ................................................................................................... 7

IP Address.......................................................................................................... 8

Subnet Mask...................................................................................................... 8

Default Gateway................................................................................................. 8

Primary DNS Address ........................................................................................ 8

Secondary DNS Address ................................................................................... 9

MAC Address..................................................................................................... 9

VLAN Settings.................................................................................................... 9

VLAN Priority (LAN) .................................................................................... 10

VLAN ID (LAN)............................................................................................ 10

VLAN Priority (PC) ...................................................................................... 11

VLAN ID (PC).............................................................................................. 11

SIP Configuration................................................................................................... 12

SIP Configuration, Line Configuration ............................................................. 12

SIP Server Address .................................................................................... 12

Proxy Port .................................................................................................. 12

Display Name ............................................................................................. 13

User Name ................................................................................................. 13

Authentication User Name ......................................................................... 14

Authentication Password ........................................................................... 14

Registration Status..................................................................................... 14

Contents Page iii FortiFone™ User Guide for FON-260i

SIP Configuration, General Parameters........................................................... 15

Outbound Proxy Address........................................................................... 15

Outbound Proxy Port ................................................................................. 15

Backup Proxy Address .............................................................................. 16

Backup Proxy Port ..................................................................................... 16

Local UDP Port .......................................................................................... 16

RTP Start Port ............................................................................................ 17

Proxy Registration...................................................................................... 17

Registration Expiry ..................................................................................... 18

Voicemail URL............................................................................................ 18

Domain....................................................................................................... 18

STUN Server .............................................................................................. 19

STUN Port .................................................................................................. 19

Phone Settings....................................................................................................... 19

LCD Contrast ................................................................................................... 20

Ring Settings.................................................................................................... 20

Ring Setting................................................................................................ 20

Disable Ringer.................................................................................................. 20

Flexible Key Settings........................................................................................ 21

Time Configuration........................................................................................... 21

Firmware Update ............................................................................................. 21

Speed Dial Number.......................................................................................... 21

Key Tone .......................................................................................................... 22

Language ......................................................................................................... 22

Call Preferences..................................................................................................... 22

Do Not Disturb ................................................................................................. 22

Call Waiting ...................................................................................................... 22

Call Waiting Tone............................................................................................. 23

Call Hold Ringback .......................................................................................... 23

Message Waiting Tone .................................................................................... 23

Auto Answer..................................................................................................... 24

Anonymous Call Block..................................................................................... 24

Directory ................................................................................................................ 24

Phone Book ..................................................................................................... 24

Adding a Phone Book Record ................................................................... 24

Loading a Contact List using a Web Browser ................................................. 25

To add entries to the Phone Book using the telephone interface ................... 26

Editing a Contact ....................................................................................... 26

Deleting a Phone Book Record.................................................................. 27

Deleting All Records................................................................................... 27

Contents Page iv FortiFone™ User Guide for FON-260i

Searching the Phone Book ........................................................................ 27

Dialing from the Phone Book ..................................................................... 27

Call Log............................................................................................................ 28

Dialing from a Log...................................................................................... 28

Deleting (single or all entries) ..................................................................... 28

Set to Defaults ....................................................................................................... 28

Lock/Unlock Config ............................................................................................... 29

Information............................................................................................................. 29

Reboot ................................................................................................................... 29

Using Web Manager for Configuration......................................................... 30

Login and Site Map................................................................................................ 30

VoIP Configuration ................................................................................................ 32

Line Based Parameters.................................................................................... 33

General Parameters ......................................................................................... 33

LAN Configuration ................................................................................................. 34

Call Preferences .................................................................................................... 35

Call Forwarding................................................................................................ 36

Direct Call......................................................................................................... 36

Dial Plan................................................................................................................. 37

Digit Map Table ............................................................................................... 37

Simple Dial Plan ......................................................................................... 38

Complex Dial Plan...................................................................................... 38

2nd Dial Tone ............................................................................................. 38

Phone Information ................................................................................................ 39

Phone Settings ...................................................................................................... 40

Functions ......................................................................................................... 41

Ring Settings.................................................................................................... 41

Phone Book .......................................................................................................... 41

Loading a Contact List using a Web Browser ................................................. 42

Downloading the phone book to a file on a PC using a web browser............. 43

Multicast paging ................................................................................................... 44

Multicast Paging .............................................................................................. 44

Priority Paging Group....................................................................................... 44

General Paging Group ..................................................................................... 44

Programmable Keys ............................................................................................. 45

Call Log ................................................................................................................. 46

Network Time Configuration ................................................................................. 47

Configurable Parameters ................................................................................. 47

Upgrade Configuration ......................................................................................... 49

Contents Page v FortiFone™ User Guide for FON-260i

QoS Configuration ................................................................................................ 51

Diffserv Configuration ...................................................................................... 51

IEEE 802.1Q..................................................................................................... 51

Jitter Buffer Configuration................................................................................ 51

Load Default........................................................................................................... 52

Reboot ................................................................................................................... 52

Using the Phone ............................................................................................. 53

Receiving a Call ..................................................................................................... 53

Placing a Call ......................................................................................................... 53

Putting a Call on Hold............................................................................................ 54

Attended Call Transfer ........................................................................................... 54

Blind Call Transfer.................................................................................................. 54

To transfer a call without announcing the transfer .......................................... 54

3-Party Conference................................................................................................ 55

Ending a conference call.................................................................................. 55

Call Waiting............................................................................................................ 55

Redial ..................................................................................................................... 55

Preprogrammed Speed Dial Keys ......................................................................... 55

Dialing using a Speed Dial Number ....................................................................... 56

DND (Do Not Disturb)............................................................................................. 56

Muting a Call.......................................................................................................... 56

Accessing Your VoiceMail ..................................................................................... 56

Hotline/Warm-Line................................................................................................. 56

Using your Phone with FortiVoice ................................................................ 57

Access an outside line ........................................................................................... 57

Accessing Features ............................................................................................... 57

Voicemail................................................................................................................ 58

Updating the Firmware .......................................................................................... 58

Troubleshooting ............................................................................................. 59

Information............................................................................................................. 59

Troubleshooting Guide .......................................................................................... 59

Appendix A. Specifications............................................................................ 60

Hardware Specifications........................................................................................ 60

Appendix B. Character Table for Dial Pad Mode......................................... 61

Regulatory and Safety Notices...................................................................... 62

Radio Frequency Emissions .................................................................................. 62

FCC Compliance Statement ............................................................................ 62

Canadian Compliance Statement .................................................................... 62

European Union Declarations of Conformity ................................................... 62

Product Safety Instructions ................................................................................... 63

Contents Page vi FortiFone™ User Guide for FON-260i

E-911 and use with Multi-Line Telephone Systems .............................................. 63

Privacy ................................................................................................................... 63

Limited Warranty ............................................................................................ 64

Contents Page vii FortiFone™ User Guide for FON-260i

Introduction

Phone Features

• A 2.5” x 0.75” display

• 4 flexible keys

• Message waiting with indicator lamp and tone

• Full duplex speakerphone

• Intercom paging

• Built-in two-port, 10/100 Ethernet switch. Lets you share a connection with your computer.

Requirements

• SIP-based phone system such as the FortiVoice™ series of phone systems or alternate VoIP
service provider.

• Ethernet or fast Ethernet network for connection

• Power Source:

• Use only the power supply designed for the region you intend to use the product. This

adapter is rated with an output of 5.1v DC at 0.7 A.

Introduction Page 1 FortiFone™ User Guide for FON-260i

Figure 1: Phone front

Display

Handset

Speaker

Message waiting
indicator

Microphone

OK button

Voicemail

Redial

Mute

Volume control

Speakerphone

Navigation buttons
Configuration/Transfer
Hold/Retrieve

Dial pad

Programmable/
Flexible keys

Introduction Page 2 FortiFone™ User Guide for FON-260i

Item Function

Voicemail — access voicemail and change greetings.

Redial — dial the last number dialed.

Mute — toggle the microphone on and off during calls.
While in the Configuration menu, use to toggle between letters and numbers.

Volume control — adjust ring, handset, and speaker volume.

Speakerphone — engage the speakerphone and hang up after the call.

Navigation buttons and OK button
Left — use to view previous menu in the Configuration menu.
Right — use to view next menu in the Configuration menu.
Up — use to view Call Log when phone is idle.
Down — use to view Phone Book while phone is idle.
OK — center button, use to select current item or save value in Configuration

menu.

Configuration/Transfer — use to transfer an active call. When the phone is not in
use, pressing this button accesses the menu for making changes to the IP phone
configuration.

Hold/Retrieve — place or retrieve a call on hold.

Programmable/Flexible keys — program as function and speed dial keys.

Introduction Page 3 FortiFone™ User Guide for FON-260i

Installation

Connecting the Phone

The figure below shows the cable connections for your phone. The LAN and desktop PC
connections employ standard Ethernet cables terminated with RJ-45 connectors. When
connected to a PoE-compliant LAN port, the phone derives power from the port. If the LAN port
does not support PoE, use the AC/DC adapter. The handset connects to the base with the
coiled handset cord.

Figure 2: Phone connections

1 LAN Connect the LAN port to the network with the provided Ethernet cable.

2PC Optionally connect your desktop PC to the PC port on the phone with an

3 Power Connect the power adapter to the power jack on phone.

4 Handset Connect the handset cord to the handset and the handset jack on

Installation Page 4 FortiFone™ User Guide for FON-260i

Wiring Chart

Ethernet cable (not supplied).

the phone.

Provisioning the Phone

For instructions on programming your FortiVoice phone system for the phone, please refer to

“Adding IP Phones” in Chapter 2 of the FortiVoice User Guide.

For internal use

The phone supports ‘plug and play’ installation employing the automated provisioning process
for discovering FortiVoice phone systems.

After discovering the FortiVoice system on the LAN, the phone downloads the configuration and
registers with FortiVoice. If the extension was pre-configured via the FortiVoice management
software, then the phone display should show the extension number and name. If not yet
configured in the FortiVoice system, then the MAC address of the phone will be visible as a
choice in the MAC select list for that model of phone in the “Local Extensions” section of the
configuration.

For external use

When connecting your IP phone at a remote location for external use, perform the following
steps:

1. Preconfigure the extension in the FortiVoice management software.

2. Power up the phone and press the button, then select 3. Phone Settings.

3. Select 6. Firmware Update and press the OK button.

4. From the Firmware Update menu, select 2. TFTP Server Address.

5. Enter the Public IP address or FQDN of your FortiVoice system. Press the OK button.

6. Press the button to exit the configuration then press the OK button to reboot the

phone.

If the phone still says “Not Registered” after 30 seconds, see “Troubleshooting” on page 59.

If you encounter problems, ensure the appropriate ports are forwarded from the firewall to the
FortiVoice system. For more information, see the FortiVoice User Guide.

Installation Page 5 FortiFone™ User Guide for FON-260i

Personalizing your Phone

How to Navigate through Menus

To access the configuration menu:

• Press the button.

To select an item:

• Dial the digit associated with the menu item or

• Use the Up/Down navigation buttons to move the cursor to the next item, then press the OK
button to select an option.

To return to a previous branch in the menu, press the Left navigation button.

To exit the configuration menu, press the button.

Entering Values with the Dial Pad and Softkeys

Use the dial pad to input numbers, letters, special characters, and a period. Selecting the
button switches the dial pad mode. The dial pad mode displays in the upper right corner of the

display as for numeric, for upper case characters, for lower case characters and
for special characters.

To enter characters with the dial pad, press the same digit repeatedly until the desired character
appears in the display. After entering a character, pause to allow the cursor to move to next
character position.

Other special entries include:

• To enter a period or dot (for example, to input an IP address), press _ on the dial pad.

• To delete a letter in front of the cursor, press the Left navigation button.

• To enter a space, press ? on the dial pad.

Prior to saving an entry, you may discard changes by pressing the button to exit the
Settings menu.

Setting a Hunt Group as an Access Code Prefix

If you need to dial L or KA–KK to access an outside line, then you will want to program
your phone to automatically insert a hunt group number before all calls placed from the Missed
and Received call logs as well as from the Phone Book.

To set an Access Code:

• Press the button.

• Press F to enter the Call Preferences menu.

• Press K to enter the Access Code Prefix menu.

• Enter the hunt group you normally use to place outgoing calls (example: 9), then press the
OK button.

Personalizing your Phone Page 6 FortiFone™ User Guide for FON-260i

Configuration Overview

The phone supports the access and configuration of many parameters directly from the
Telephone User Interface. To access the Configuration menu, press the button while the

phone is not in use.

The configuration menu consists of several sub menus as listed below:

1. Network Configuration

2. SIP Configuration

3. Phone Settings

4. Call Preferences

5. Directory

6. Set to Defaults

7. Lock/Unlock Config

8. Information

9. Reboot Phone

Network Configuration

The Network Configuration menu allows configuration of the network parameters for the phone.

After any network configuration changes, you will receive a reboot notice. Changing network
parameters requires a reboot of the phone before the new values can be used. Networking
parameters can only be changed when the network mode is set to Static.

Network Mode

The phone is capable of obtaining all of its IP configuration data from a DHCP server. When a
DHCP server is not available, static address parameters can be used. Selecting Static requires
the manual entry of other several network parameters including:

• IP address of the phone

• Default gateway IP address

• Subnet mask

• DNS address

To set the Network Mode:

• Press the button, select 1. Network Configuration then press the OK button.

• Select 1. Network Mode then press the OK button.

• Select the Network Mode then press the OK button to save your selection.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Personalizing your Phone Page 7 FortiFone™ User Guide for FON-260i

IP Address

Assigning a static address for the Network Mode requires manual entry of an IP address and
other parameters stated in the previous section. The phone requires a valid available IP address
for proper operation.

To set the IP Address:

• Press the button, select 1. Network Configuration then press the OK button.

• Select 2. IP Address then press the OK button.

• Input the IP Address using the dial pad and press the OK button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Subnet Mask

Selecting static addressing for the Network Mode requires manual entry of a subnet mask. The
IP phone requires a valid subnet for proper operation.

To enter the Subnet Mask:

• Press the button, select 1. Network Configuration then press the OK button.

• Select 3. Subnet Mask then press the OK button.

• Input the Subnet Mask using the dial pad and press the OK button to save your
configuration.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Default Gateway

Selecting static addressing for the Network mode requires manual entry of a default gateway
address. The IP Phone requires a valid default gateway address for proper operation.

To assign the Default Gateway address:

• Press the button, select 1. Network Configuration then press the OK button.

• Select 4. Default Gateway then press the OK button.

• Input the Default Gateway IP address using the dial pad and press the OK button to save
your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Primary DNS Address

Using an FQDN (Fully Qualified Domain Name) for any of the servers in the IP phone
configuration, requires entry of a primary DNS IP address. The IP phone contacts the primary
DNS server to resolve the FQDN to an IP address.

To assign the Primary DNS Address:

• Press the button, select 1. Network Configuration then press the OK button.

• Select 5. Primary DNS Address then press the OK button.

• Input the Primary DNS Address using the dial pad and press the OK button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Personalizing your Phone Page 8 FortiFone™ User Guide for FON-260i

Secondary DNS Address

Should the primary not respond, the phone will use the secondary DNS for FQDN resolution.
This is an optional but recommended setting.

To assign the Secondary DNS Address:

• Press the button, select 1. Network Configuration then press the OK button.

• Select 6. Secondary DNS Address then press the OK button.

• Input the Secondary DNS Address using the dial pad and press the OK button to save your
entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

MAC Address

To view the MAC address assigned and used by the phone:

• Press the button, select 1. Network Configuration then press the OK button.

• Select 7. MAC Address then press the OK button.

• The MAC address of the phone will be visible and should match the one listed on the label
on the bottom of the phone.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

VLAN Settings

VLAN settings define the Ethernet frame priority and VLAN identification in accordance with IEEE

802.1p/Q standards. Separate VLAN tags are assigned for the IP phone PC port and the LAN

(voice) port. With a VLAN ID assigned, only frames with the assigned ID are accepted, and all SIP
and voice frames sent by the phone include the VLAN ID assigned to the LAN port. FortiVoice
phone systems do not support VLAN tagging so this should not be used with FortiVoice phone
system deployments.

For proper operation, other network elements (LAN switches and default gateway) must
support and be configured with proper VLAN parameters.

VLAN settings are overwritten if CDP is enabled.
Changing the VLAN parameters requires a reboot of the IP phone. When you exit the menu, you

will receive a reboot notice. The phone must be rebooted to use the new values.

Personalizing your Phone Page 9 FortiFone™ User Guide for FON-260i

VLAN Priority (LAN)

The VLAN Priority (LAN) establishes the priority for Ethernet frames from the LAN port including
signaling and voice packets. Setting the VLAN ID to zero (0) disables VLAN framing and the IP
phone uses only standard Ethernet frames.

To assign VLAN Priority for the LAN (voice) port:

• Press the button, select 1. Network Configuration then press the OK button.

• Select 8. VLAN Settings then press the OK button.

• Select 1. VLAN Priority (LAN) then press the OK button.

• Input the VLAN Priority for the LAN port using the dial pad and press the OK button to save
your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the VLAN Priority requires a reboot of the IP phone. When you exitthe menu, you will
receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize the
new values entered.

The recommended value for VLAN Priority (LAN) port is 5.
To disable VLANs, assign the VLAN ID as zero (0).

VLAN ID (LAN)

The VLAN ID (LAN) assigns the identification for Ethernet frames for the phone LAN port
including signaling and voice payloads. Setting the VLAN ID to zero (0) disables the VLAN
framing and the IP phone and uses only standard Ethernet frames.

To assign the VLAN ID for the LAN (voice) port:

• Press the button, select 1. Network Configuration then press the OK button.

• Select 8. VLAN Settings then press the OK button.

• Select 2. VLAN ID (LAN) then press the OK button.

• Input the VLAN ID for the LAN port using the dial pad and press the OK button to save your
entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the VLAN ID requires a reboot of the phone. When you exit the menu, you will receive
a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize the new
values entered.

To disable VLANs, assign the VLAN ID as zero (0).

Personalizing your Phone Page 10 FortiFone™ User Guide for FON-260i

VLAN Priority (PC)

The VLAN Priority (PC) establishes the priority for Ethernet frames for the phone PC port.
Setting the VLAN ID to zero (0) disables VLAN framing and the phone will use only standard
Ethernet frames.

To assign the VLAN Priority for the PC port:

• Press the button, select 1. Network Configuration then press the OK button.

• Select 8. VLAN then press the OK button.

• Select 3. VLAN Priority (PC) then press the OK button.

• Input the VLAN Priority for the PC port using the dial pad and press the OK button to save
your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the VLAN Priority requires a reboot of the phone. When you exit the menu, you will
receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize the
new values entered.

To disable VLANs, assign the VLAN ID as zero (0).

The recommended value for the VLAN Priority for the PC port is 3.

VLAN ID (PC)

The VLAN ID (PC) assigns the identification for Ethernet frames for the phone PC port. Setting
the VLAN ID to zero (0) disables VLAN framing and the phone will only use standard Ethernet
frames.

To assign the VLAN ID (PC) port:

• Press the button, select 1. Network Configuration then press the OK button.

• Select 8. VLAN Settings then press the OK button.

• Select 4. VLAN ID (PC) then press the OK button.

• Input the VLAN ID (PC) port using the dial pad and press the OK button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the VLAN ID (PC) requires a reboot of the phone. When you exit the menu, you will
receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize the
new values entered.

To disable VLANs, assign the VLAN ID as zero (0).

Personalizing your Phone Page 11 FortiFone™ User Guide for FON-260i

SIP Configuration

The SIP Configuration section contains parameters related to SIP accounts, and other
parameters that allow the phone to register.

SIP Configuration, Line Configuration

Assign parameters in this section for each SIP line.

SIP Server Address

The SIP Server Address is the IP address or FQDN of the SIP server or PBX.

To assign the SIP Server address:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 1. Line Configuration then press the OK button.

• Select 1. SIP Server Address then press the OK button.

• Input the SIP Server Address or FQDN using the dial pad and press the OK button to save
your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the SIP Server Address requires a reboot of the phone. When you exit the menu, you
will receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize
the new values entered.

To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table

for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.

Proxy Port

The Proxy Port defines the UDP port number employed for SIP signaling transport. In common
practice, the port number 5060 is used.

To change the Proxy Port number:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 1. Line Configuration then press the OK button.

• Select 2. Proxy Port then press the OK button.

• Input the Proxy Port number using the dial pad and press the OK button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the Proxy Port requires a reboot of the phone. When you exit the menu, you will
receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize the
new values entered.

Personalizing your Phone Page 12 FortiFone™ User Guide for FON-260i

Display Name

When assigned, the Display Name is used in SIP calls as the Caller ID name.

To enter the Display Name:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 1. Line Configuration then press the OK button.

• Select 3. Display Name then press the OK button.

• Input the Display Name using the dial pad and press the OK button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table

for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.

User Name

A User Name (extension or phone number) is required for proper operation and must match the
user ID or account assigned in the SIP server. This is usually the number dialed to reach this line
on the phone.

To enter the User Name:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 1. Line Configuration then press the OK button.

• Select 4. User Name then press the OK button.

• Input the Name using the dial pad and press the OK button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the User Name requires a reboot of the phone. When you exit the menu, you will
receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize the
new values entered.

To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table

for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.

Personalizing your Phone Page 13 FortiFone™ User Guide for FON-260i

Authentication User Name

A user name is required to authenticate a line.

To assign the Authentication User Name:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 1. Line Configuration then press the OK button.

• Select 5. Auth. Username then press the OK button.

• Input the Authentication User Name, as is specified in the SIP server, using the dial pad and
press the OK button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the Authentication User Name requires a reboot of the phone. When you exit the
menu, you will receive a reboot notice. Press the OK button to reboot. The IP phone must
reboot to utilize the new values entered.

To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table

for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.

Authentication Password

Authentication of the line with the SIP call server requires an Authentication Password in
conjunction with the User Name.

To assign the Authentication Password:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 1. Line Configuration then press the OK button.

• Select 6. Auth. Password then press the OK button.

• Input the Authentication Password using the dial pad and press the OK button to save your
entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the Authentication Password requires a reboot of the phone. When you exit the
menu, you will receive a reboot notice. Press the OK button to reboot. The IP phone must
reboot to utilize the new values entered.

To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table

for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.

Registration Status

The status of the line registration with the SIP call server can be viewed from this menu. The
status is displayed as OK, NOK (Not registered) or undefined (not assigned).

To view the Registration status for a line:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 1. Line Configuration then press the OK button.

• Select 7. Reg. Status to view the status.

• The status is actually shown next to the menu title.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Personalizing your Phone Page 14 FortiFone™ User Guide for FON-260i

SIP Configuration, General Parameters

Parameters in this section are required for the overall SIP operation of the phone.

Outbound Proxy Address

If required, an Outbound Proxy Address can be defined so that the phone sends all SIP
requests to the proxy instead of the SIP server configured in the section “SIP Server Address”

on page 12. The address can be an IP address or FQDN.

To assign an Outbound Proxy Address:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 2. Outbound Proxy Addr. then press the OK button.

• Input the Outbound Proxy Address using the dial pad and press the OK button to save your
entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the Outbound Proxy Address requires a reboot of the phone. When you exit the
menu, you will receive a reboot notice. Press the OK button to reboot. The IP phone must
reboot to utilize the new values entered.

To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table

for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.

Outbound Proxy Port

With the Outbound Proxy Server defined, the associated port must be defined as the Outbound
Proxy Port. All SIP requests are sent to the assigned port instead of the proxy port configured in
the section “Proxy Port” on page 12.

• To assign the Outbound Proxy Port:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 3. Outbound Proxy Port then press the OK button.

• Input the Outbound Proxy Port using the dial pad and press the OK button to save your
entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the Outbound Proxy Port requires a reboot of the IP phone. When you exit the menu,
you will receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to
utilize the new values entered.

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Backup Proxy Address

When using an outbound proxy, a backup proxy can be defined for use should the primary
proxy fail to respond. The Backup Proxy Address can be an IP address or FQDN.

To assign a Backup Proxy Address:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 4. Backup Proxy Address then press the OK button.

• Input the Backup Proxy Address using the dial pad and press the OK button to save your
entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the Backup Proxy Address requires a reboot of the IP phone. When you exit the
menu, you will receive a reboot notice. Press the OK button to reboot. The IP phone must
reboot to utilize the new values entered.

To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table

for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.

Backup Proxy Port

The Backup Proxy Port defines the port used when sending SIP messages to the backup proxy
defined in the section “Backup Proxy Address” on page 16.

• To assign the Backup Proxy Port:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 5. Backup Proxy Port then press the OK button.

• Input the Backup Proxy Port using the dial pad and press the OK button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the Backup Proxy Port requires a reboot of the IP phone. When you exit the menu,
you will receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to
utilize the new values entered.

Local UDP Port

The Local UDP Port defines the port, normally 5060, that the phone uses to send and receive
SIP signaling packets. In some instances, particularly when behind a firewall, port 5060 may
already be in use or problematic with SIP aware routers.

To change the Local UDP Port:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 6. Local UDP Port then press the OK button.

• Input the Local UDP Port using the dial pad and press the OK button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the Local UDP Port requires a reboot of the IP phone. When you exit the menu, you
will receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize
the new values entered.

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RTP Start Port

When a SIP call is established, Real-Time Transport Protocol (RTP) packets transport media
(voice). The default port used for RTP packets is 23000.

To change an RTP Start Port:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 7. RTP Start Port then press the OK button.

• Input the RTP Start Port using the dial pad and press the OK button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the RTP Start Port requires a reboot of the IP phone. When you exit the menu, you
will receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize
the new values entered.

Proxy Registration

If Proxy Registration is set to Yes, the phone will register with the appropriate SIP or proxy
server upon initial power-up, during a reboot and at periodic intervals based on the timer
defined by the server.

To enable Proxy Registration:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 8. Proxy Registration then press the OK button.

• To change, select Yes or No using the Up/Down navigation buttons, then press the OK
button.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the Proxy Registration requires a reboot of the IP phone. When you exit the menu,
you will receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to
utilize the new values entered.

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Registration Expiry

To ensure a regular connection, the phone periodically re-registers with the proxy or SIP server.
Unless defined by the host server during registration, the Register Expires timer determines the
interval between registration attempts and can be set from 0 to 86400 seconds. The default is
3600 seconds (1 hour).

To modify the Registration Expires timer:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 9. Register Expires then press the OK button.

• Input the registration expiration time using the dial pad and press the OK button to save your
entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the Registration Expiry requires a reboot of the IP phone. When you exit the menu,
you will receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to
utilize the new values entered.

Voicemail URL

The Voicemail URL is used to access the voicemail of a host service or PBX. If not configured by
the host service or PBX, then it should be configured accordingly.

To assign the Voicemail URL:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 10. Voicemail URL then press the OK button.

• Input the Voicemail URL using the dial pad and press the OK button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table

for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.

Domain

The Domain specifies the domain for SIP service when the provider desires to use a specific SIP
domain for the phone.

To assign the Domain:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 11. Domain then press the OK button.

• Input the Domain name using the dial pad and press the OK button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Changing the Domain requires a reboot of the IP phone. When you exit the menu, you will
receive a reboot notice. The IP phone must reboot to utilize the new values entered.

To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table

for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.

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STUN Server

When the phone is located behind NAT and a STUN server is required, enter a STUN server IP
address or FQDN to enable this feature that helps traverse firewalls in limited conditions.

• To assign a STUN server:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 12. Stun Server then press the OK button.

• Input the Stun Server using the dial pad and press the OK button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table

for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.

STUN Port

When the phone is located behind NAT and a STUN port is required, enter a STUN port or
FQDN to enable this feature that helps traverse firewalls in limited conditions.

• To assign a STUN port:

• Press the button, select 2. SIP Configuration then press the OK button.

• Select 13. Stun Port then press the OK button.

• Input the Stun Port using the dial pad and press the OK button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table

for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.

Phone Settings

Under the Phone Settings menu item, the user parameters listed below can be changed.

1 — LCD Contrast

2 — Ring Settings

3 — Disable Ringer

4 — Flexible Key Settings

5 — Time Configuration

6 — Firmware Update

7 — Speed Dial Number

8 — Key Tone

9 — Language

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LCD Contrast

The contrast of the LCD is adjustable for best viewing angle.

To adjust the LCD contrast:

• Press the button, select 3. Phone Settings then press the OK button.

• Select 1. LCD Contrast then press the OK button.

• Press the Down navigation button to decrease the contrast, or press the Up navigation
button to increase the contrast.

• Press the Left navigation button to save your entry.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Ring Settings

The IP phone has 4 ring tones (Ring Types) and a no ring (Disable Ringer) option for incoming
call notification. There is also the option to assign each phone book record one of the ring tones
for inbound calls. The Default Ring Tone is used when a ring tone is Set as Default or not defined
for a line or phone book record.

Ring Setting

• To adjust the Ring Type for a line:

• Press the button, select 3. Phone Settings then press the OK button.

• Select 2. Ring Settings then press the OK button.

• Select the Ring Type using the Down navigation button to hear the selected tone, then press
the OK button to save the selection.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Disable Ringer

The phone can be programmed not to ring when an incoming call is received. It will still light up
the LCD, light up the Incoming Call Indicator and show the Caller ID.

To disable the ringer:

• Press the button, select 3. Phone Settings then press the OK button.

• Select 3. Disable Ringer then press the OK button.

• Using the navigation buttons, select Yes to turn the ringer off, or No to leave the ringer
enabled. Press the OK button.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

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Flexible Key Settings

The flexible keys can be programmed to access one of several functions. They include Phone
Book access, System and Personal Speed Dial, Park, Unpark, Call Pickup (any or specific
extension), Intercom Page and Group Page. These keys are configured via the FortiVoice
management software except for setting a key for Speed Dial use. This can be programmed via
the phone interface or phone’s web interface.

Local settings will be overridden by the FortiVoice settings when a configuration file is
downloaded to the phone if the key was not configured by the administrator as User Defined.

Time Configuration

Within the Time Configuration menu, the IP Address or FQDN of the desired Simple Network
Time Protocol (SNTP) server and the local time zone are defined. In addition, Daylight Saving
Time (DST) is enabled. These settings are all automatically configured by the FortiVoice phone
system and do not require manual configuration.

Firmware Update

When performing a firmware update, refer to the FortiVoice phone system management
software.

Speed Dial Number

The phone includes a Directory Phone Book of Speed Dial numbers that supports up to 100
entries. Each phone book record includes a speed dial number consisting of two digits. Dialing
the speed dial number (00–100) and pressing the Dial softkey places a call using the contact
information from the associated phone book record.

To enable/disable Speed Dial Number operation:

• Press the button, select 3. Phone Settings then press the OK button.

• Select 7. Speed Dial Number then press the OK button.

• Using the navigation buttons, select Yes to enable the Speed Dial Number, or No to disable
the Speed Dial Number. Press the OK button.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

When enabled, dialing an empty Speed Dial Number terminates the call and the empty status of
the Speed Dial Number displays for approximately 2 seconds.

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Key Tone

If desired, a tone can be played when a button on the phone is pressed.

To enable/disable the Key Tone:

• Press the button, select 3. Phone Settings then press the OK button.

• Select 8. Key Tone then press the OK button.

• Using the navigation buttons, select Yes to enable the Key Tone, or No to disable the Key
Tone. Press the OK button.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Language

The phone ships with 3 supported languages — English, Spanish and French. The default
language is English. Languages are configured by the administrator in the FortiVoice
Management software for the extension. Please contact your administrator.

Call Preferences

Call Preferences define various call handling features of the phone.

Do Not Disturb

When the DND (Do Not Disturb) feature is active, the phone does not notify the user of an
incoming call. The phone system configuration determines routing of the incoming call while
your phone is in DND mode.

To enable the DND operation:

• Press the button, select 4. Call Preferences then press the OK button.

• Select 1. Do Not Disturb then press the OK button.

• Using the navigation buttons, select On to enable DND, or Off to disable DND. Press the OK
button.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Call Waiting

With Call Waiting configured for a FortiVoice extension, notification of a new incoming call is
indicated via several methods. The line button flashes to indicate the new call, and an optional
beep tone is delivered over the existing conversation. In addition, the LCD displays the
incoming Caller ID during the notification.

If Call Waiting is disabled, the phone will return a busy status to the phone system and it will
handle the call accordingly. By default, Call Waiting is enabled on all phones.

To enable/disable Call Waiting:

• Press the button, select 4. Call Preferences then press the OK button.

• Select 2. Call Waiting then press the OK button.

• Using the navigation buttons, select On to enable Call Waiting, or Off to disable Call Waiting.
Press the OK button.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

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Call Waiting Tone

While in a call, the phone can provide a tone over the existing conversation to indicate a call
waiting. To receive the tone, Call Waiting must also be enabled.

To enable/disable Call Waiting Tone:

• Press the button, select 4. Call Preferences then press the OK button.

• Select 3. Call Waiting Tone then press the OK button.

• Using the navigation buttons, select On to enable Call Waiting Tone, or Off to disable Call
Waiting Tone. Press the OK button.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Call Hold Ringback

With Call Hold Ringback enabled, the phone rings if the first call is placed on hold then a
second call is taken and terminated by hanging up the phone. It is a reminder that there is still a
call on hold.

To enable/disable Call Hold Ringback:

• Press the button, select 4. Call Preferences then press the OK button.

• Select 4. Call Hold Ringback then press the OK button.

• Using the navigation buttons, select On to enable Hold Ringback, or Off to disable Hold
Ringback. Press the OK button.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Message Waiting Tone

When the notification of a new message is received, the Message LED flashes. As an option, a
brief “stutter” dial tone will provide an audible indication for a message waiting when going off
hook to place calls.

To enable/disable stutter dial tone for a message wait indication:

• Press the button, select 4. Call Preferences then press the OK button.

• Select 5. Msg Waiting Tone then press the OK button.

• Using the navigation buttons, select On to enable the stutter dial tone, or Off to disable the
stutter dial tone. Press the OK button.

• Press the Back softkey or the button to exit the menu.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

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Auto Answer

When idle, the phone can automatically connect an incoming caller to the speakerphone or
headset.

To enable/disable Auto Answer:

• Press the button, select 4. Call Preferences then press the OK button.

• Select 6. Auto Answer then press the OK button.

• Using the navigation buttons, select On to enable Auto Answer, or Off to disable Auto
Answer. Press the OK button.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Anonymous Call Block

The phone can block incoming calls with an anonymous caller ID.

To enable/disable Anonymous Call Blocking:

• Press the button, select 4. Call Preferences then press the OK button.

• Select 7. Anonymous Call Block then press the OK button.

• Using the navigation buttons, select On to enable Anonymous Call Block, or Off to disable
Anonymous Call Block. Press the OK button.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Directory

Phone Book

The phone includes an internal Phone Book of names and numbers or SIP user IDs for up to
100 contacts. The Phone Book menu is accessed through the LCD menu with the Down
navigation button in idle state or, when assigned, a Phone Book flexible button.

The Phone Book menu displays records may be added, edited, deleted or searched through the
Web Manager. Each contact can have a ring type assigned. When a call is received from the
contact, the specified ring signal is used to override the default ring type.

Adding a Phone Book Record

To simplify the addition of many contacts to the Phone Book, a comma delimited contact list file
can be uploaded directly to the phone using the web interface. A template is available within the
Phone Book section of the web interface.

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Loading a Contact List using a Web Browser

The contact list must use the following format:

SpeedNumber,Name,PhoneNumber,Information (optional),RingType

Example:

SpeedNumber,Name,PhoneNumber,Information,1
1,Joe Smith,5555555555,Head Office,Off
2,Jane Mbete,5555555555,Ottawa,1
3,Samantha Park,8883331234,2
4,Scott Duff,8004441111,[e-mail],4

• The file must be saved in .csv format.

• The phone number field cannot contain spaces, dashes, decimals or other characters.
Only use numbers.

• If a single digit is specified under the SpeedNumber column, then it will automatically be
prepended with 0. Example: 1 will be stored as speed dial 01.

• The number of entries cannot exceed 80.

• An optional header can be included at the beginning of the CSV file as shown above. It is
not required.

• The Ring Type options are 1 through 4, off and default.

To load a CSV file to a phone from a PC located on the same LAN as the phone:

• Log in to the phone via a web browser. To check the IP address of the phone, press the
button, then select 8. Information. The IP address of the phone will be visible. Write it down.

• From a web browser, enter the IP address of the phone in the address bar.
Example: http://192.168.1.111

• Click on Login.

• Enter the user name and password as required. User name: admin, Password: 23646.

• Once logged in, select Phone Book from the left navigation area.

• Click on the Browse… button and locate the CSV file for upload to the phone.

• Once selected, click the Upload button. Once uploaded, the new data should be visible in
the Phone Book table.

• Check all entries to ensure they are properly imported. If the file did not upload, please
check the file contents to ensure no conditions exist that might cause the phone to reject the
file.

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To add entries to the Phone Book using the telephone interface

• Press the button, select 5. Directory, then press the OK button.

• Select 1. Phone Book, then press the OK button.

• Press the OK softkey twice to scroll to the additional softkey options.

• Select Add using the Up/Down navigation buttons, then press the OK button.

• Enter a name for the new contact, then press the OK button.

• Enter a phone number, then press the OK button.

• Select the Ring tone to use when receiving a call from this contact, then press the OK button.

• Enter a Speed Number (00–79), then press the OK button.

• The phone adds the new contact to the Phone Book and returns to the Phone Book list.

To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table

for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.

If no ring tone is defined for a Phone Book entry, the default ring tone is used.

Editing a Contact

If logged in via the web interface, then click the Modify button next to the contact you wish to
edit, then change the information as required and save.

• To edit a Phone Book contact from the phone:

• Press the button, select 5. Directory then press the OK button.

• Select 1. Phone Book then press the OK button.

• Select a contact to edit using the Up and Down navigation buttons, then press the OK
button.

• Select Edit using the Up/Down navigation buttons, then press the OK button.

• If required, edit the name of the contact and press the OK button.

• If required, edit the name of the contact, and press OK button.

• Select the Ring Tone to use when receiving a call from this contact and press the OK button.

• If required, enter a new Speed Dial Number for the contact and press the OK button.

To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table

for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.

If no ring tone is defined for a Phone Book entry, the default ring tone is used.

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Deleting a Phone Book Record

To delete a Phone Book record:

• Press the button, select 5. Directory then press the OK button.

• Select 1. Phone Book then press the OK button.

• Select a contact to delete using the Down navigation button, then press the OK button.

• Select Delete using the Up/Down navigation buttons, then press the OK button.

• Confirm by selecting the OK button.

This action deletes the record from the Phone Book.

Deleting All Records

To delete all Phone Book records:

• Press the button, select 5. Directory then press the OK button.

• Select 1. Phone Book then press the OK button.

• Select DelAll using the Up/Down navigation buttons, then press the OK button.

• Press the OK button to confirm deletion of all contacts or the Left navigation button to retain
the contacts and return to the Phone Book.

Searching the Phone Book

To search for the Phone Book using either Name or Number:

• Press the button, select 5. Directory then press the OK button.

• Select 1. Phone Book then press the OK button.

• Select Find using the Up/Down navigation buttons, then press the OK button.

• Input a search keyword, then press the OK button.

• The search result displays showing the Speed Number Name and number.

To enter alphanumeric characters select the button to toggle between letters and numbers.
Refer to “Appendix B. Character Table for Dial Pad Mode” for the character mapping of dial pad
digits.

Dialing from the Phone Book

To dial a number from the Phone Book:

• Press the button, select 5. Directory then press the OK button.

• Select 1. Phone Book then press the OK button.

• Select a contact to dial using the Up/Down navigation buttons, then press the OK button.

• Select Dial using the Up/Down navigation buttons, then press the OK button.

To dial a contact using a flexible button programmed for Phone Book access:

• Press the button while the phone is idle.

• Select a contact to dial using the Up/Down navigation buttons, then press the OK button.

• Select Dial using the Up/Down navigation buttons, then press the OK button.

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Call Log

The phone stores logs to track inbound and outbound calls. There are 3 separate logs that
support 100 entries each. The memory for the logs is circular so if the logs are not cleared when
the capacity reaches 100, the oldest entries are automatically overwritten by new entries.

Missed Calls stores any calls that were unanswered.
Received Calls stores calls that were answered.
Outgoing Calls stores all calls placed from this phone.

To access the Call Logs:

• Press the Up navigation button while the phone is idle.

• Alternatively, press the button, select 5. Directory then press the OK button.

• Select 2. Call Log then press the OK button.

• Press A to access Missed Calls, S to access Received Calls or D to access Outgoing Calls.

Dialing from a Log

Calls can be made directly from the logs. In the case of the Missed and Received call logs, the
Access Code Prefix is automatically inserted if configured. This is important if you normally are
required to dial a hunt group to access an outside line. For the Outgoing Calls log, the number is
dialed exactly as shown.

To dial from a log:

• While viewing an entry, press the OK button then select Dial.

Deleting (single or all entries)

To delete a single entry:

• While viewing an entry, press the OK button, then select Delete.

• Press the OK button to delete the entry or the Left navigation button to keep the entry.

To delete all entries:

• While viewing an entry, press the OK button, then select Del All.

• Press the OK button to delete the entire log or the Left navigation button to keep the log.

Set to Defaults

If required, the phone configuration can be returned to the original factory default settings.

To return to the default configuration:

• Press the button, select 6. Default and press the OK button.

• Press the OK button to set the phone to factory defaults.

• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.

Defaulting the phone requires a reboot. When you leave the menu you will receive a reboot
notice. The configuration will not use default values until the phone is rebooted. If looking to
re-register the phone that has been preconfigured as an extension to a FortiVoice system on the

same LAN, reboot the phone again by pressing the button, select 9. Reboot. Press the OK
button to reboot the phone.

Returning the phone to factory defaults deletes all previous customized settings.

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Lock/Unlock Config

If required, some of the critical configuration parameters can be locked using a 4 to 8-digit
password to prevent accidental changes. Configuration data displays while the menu is locked,
however the menu must be unlocked using the password in order to change advanced
parameters. These include Network settings, SIP setting and Flexible key assignments.

To lock portions of the configuration:

• Press the button, select 7. Lock/Unlock Config then press the OK button.

• Enter a password and press the OK button.

• Confirm the password and press the OK button.

• Once assigned, select 7. Lock/Unlock Config to lock the configuration.

• To unlock the configuration, press the button, select 7. Lock/Unlock Config then press
the OK button.

• Enter the password, then press the OK button.

Information

The phone provides the means to quickly view the network parameters (IP address, default
gateway address, and subnet-mask), server IP addresses (SIP servers, TFTP server, and SNTP
server), results of the last file download attempt, boot version, hardware and firmware version.

Reboot

• Press the button, select 8. Information then press the OK button.

• Use the Up/Down navigation buttons to scroll through the parameters.

• Press the button to exit the menu.

After changing certain parameters, the phone will require a reboot to utilize the settings. These
settings include the following:

• Network Configuration settings

• TFTP Server Address settings

• Software Update settings

• Default settings

• After a FortiVoice phone system firmware update, new features might be enabled so a
reboot is a good idea to ensure consistent behavior.

To reboot the phone:

• Press the button, select 9. Reboot then press the OK button.

• Press the OK button to reboot the phone.

• If you press the Left navigation button in the above step, move to another parameter with the
navigation buttons and continue with another session or press the button to exit the

configuration session without activating the changes. Any parameter changes will only
update after the next reboot.

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Using Web Manager for Configuration

The Web Manager is a web-based tool for configuring phone parameters. The Web Manager
has access to all parameters including some not available through the LCD Configuration menu.
It also provides for an easier method to view, make changes or load a contact list to the phone
book. Please note that if used with a FortiVoice phone system (or other system) which
automatically provides the configuration for the phone, then many key parameters should not
be changed as they will revert to their preconfigured settings after the phone is rebooted and
retrieves a configuration file.

Login and Site Map

• Open your browser and go to the IP address currently assigned to the phone.
Example: http://10.10.10.1

• To confirm the address from the phone, press the button, then K. Upon a successful
attempt, the following page will be visible.

• Click LOGIN

• Enter admin for the User name and 23646 for the password to gain access.

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• Once logged in, the following Site Map page is loaded.

For illustration purposes, the following screens in this section do not show the left navigation menu.

The Site Map page is divided into 2 sections: the left hand navigation menu and page content
on the right side for the various sections. Select the desired page from either the navigation
menu or the site map.

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VoIP Configuration

If the phone is provisioned with a FortiVoice system, the Line Setting values will automatically
be assigned.

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Line Based Parameters

• Proxy Address: The IP address or FQDN of the phone system, SIP server or SIP proxy.

• Proxy Port: The server port for incoming SIP requests and outgoing responses.

• Display Name: The name used for outgoing Caller ID. The display name assigned for Line 1
also displays on the LCD display when idle.

• Name: The name (phone number) used during registration. The name is generally the
telephone number or the SIP user ID assigned by the administrator or service provider.

• Authentication Name: The user ID for authentication of the line with the phone system or SIP
server/service.

• Authentication Password: The password for authentication of the line with the phone system
or SIP server/service.

• Delayed Ring: Delays the audible notification (ring) for a line. The delay is set in 1-second
increments from 0 (no delay) to 10 seconds.

• Registration Status: Shows the registration status of the phone. Refresh the page if it doesn’t
match the status indicated on the phone.

General Parameters

• Outbound Proxy Address: The IP address or FQDN of the outbound proxy server to receive
SIP requests in place of the line-based Proxy Server.

• Outbound Proxy Port: The port of the outbound proxy server.

• Backup Proxy Address: The IP address or FQDN of the backup proxy server, used when the
connection with the primary proxy times-out.

• Backup Proxy Port: The port of the backup proxy server.

• Domain: The domain for SIP service when the service provider desires to use a specific SIP
domain.

• VMS Address: The address (IP or phone number) of the Voice Mail Server.

• Proxy Registration: Enables SIP registration to the proxy. This parameter is ignored if an
Outbound Proxy Address is not defined.

• Registration Timer: Sets the interval (in seconds) between SIP registration renewal attempts.

• Local UDP Port: The UDP port used on the LAN for sending and receiving SIP packets.

• Local TCP Port: The TCP port used on the LAN for sending and receiving SIP packets.

• Local TLS Port: The TLS port used on the LAN for sending and receiving SIP packets.

• TCP Port: The TCP port used on the LAN for sending and receiving SIP packets.

• TLS Port: The TLS port used on the LAN for sending and receiving SIP packets.

• Transport Mode: The packet transport mode for voice traffic. UDP is most widely used by
most services. FortiVoice phone systems use UDP.

• Start RTP Port: The starting port for used for Real-time Transport Protocol (voice) packets.

• SRTP: Enable if required by the system or service provider.

• Codec Priority: Select the priority for audio codecs.

• Centralized Conference: This parameter enables or disables server control and processing of
conferences. When enabled, the server provides a single RTP stream for the conference.
When disabled, the phone processes separate RTP streams for each participant, maximum
3-parties. A URL is required for centralized conference. FortiVoice does not use centralized
conference.

• Options Timer: This timer sets the SIP options interval.

• STUN Server Address: If required, enter a STUN server IP address or FQDN.

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• STUN Port: If required, enter the port used for the STUN server.

• MWI Usage: Enable for indication of new messages for the registered voicemail system.

When done, press the Save button to store settings to the phone.

Changing the proxy server address, proxy port, outbound proxy, backup proxy, VMS address or
local UDP port requires a reboot of the phone.

LAN Configuration

The LAN Configuration page is used to set the network parameters required for proper
operation when connected to a LAN. If using DHCP, then the values should be automatically
filled and no edits required. For manual configuration, see the network administrator for IP
information.

• Network Selection: Select Static or DHCP. If Static selected, then manually assign the
required IP parameters.

• Desired IP Lease Time: This is the IP Address Lease Time value included in DHCP packet
made from the phone in DHCP mode.

• IP address: A valid IP address is required for the phone.

• Subnet Mask: Enter the subnet mask for the LAN.

• Default Gateway: Enter the default gateway IP address of the LAN.

• Mac Address: Shows the MAC address of the phone LAN port. Not editable.

• Primary DNS: IP address of the primary DNS server.

• Secondary DNS: IP address of an auxiliary DNS server. Optional

• Domain Name: Domain name for the LAN. Optional

When complete, select the Save button to store the new values to the phone.

The MAC address is fixed and cannot be modified.
The IP address, subnet mask, etc. can only be changed if the static Network Mode is assigned.
Changing any values on the LAN page requires a reboot.

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Call Preferences

Most of the call preference parameters can be altered according to the user’s requirements.

• Anonymous Call Block: When enabled, the phone blocks incoming calls with an anonymous
Caller ID.

• Call Waiting Function: When enabled, the phone will accept additional calls and notify the
user visually of the incoming call while in a conversation. If disabled, no additional calls are
accepted and the system will follow the busy response configuration.

• Call Waiting Tone: When enabled, a tone is played to the user along with Caller ID
information to announce the new call.

• Call Hold Ringback: When enabled, the phone rings if the user has taken a 2nd call then
terminated the call with another caller still on hold.

• Message Waiting Tone: When enabled, a stutter dial tone is played when first going off-hook
and a new message is waiting. The visual LED notification is always enabled for voicemail
notification.

• Auto Answer: When enabled, it will automatically activate the speakerphone when an
incoming call is received.

• Access Code Prefix: To simplify dialing from the Phonebook or Call Logs, enter a hunt group
(9, 81-88) that you would like the phone to use as a prefix to place calls using the specified
hunt group. If direct line access is enabled for the extension, then leave blank.

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Call Forwarding

• Call Forwarding: is not supported directly by the FortiVoice phone. Call forwarding is
configured in the FortiVoice system for busy, no answer and DND conditions for the
extension.

Direct Call

• Direct Call (Hotline/Warm-Line): When used with the FortiVoice system, the feature is
controlled by the configuration in the software for this extension. No configuration is
required.

• Direct Call: when enabled, places a call to a predefined destination automatically when the
phone goes off hook.

• Direct Call Number: defines the destination for a direct call.

• Direct Call Timer: sets a delay timer for Warm-Line operation. The timer specifies the period
before placing a direct call. The timer supports 1 second increments from 0–10 seconds. For
Hotline operation, set the timer to 0 seconds.

To modify parameters on the Call Preferences screen:

• Select the desired parameter and enter or select the new values.

• When complete, select the Save button to save the new values to the phone.

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Dial Plan

Digit Map Table

The phone incorporates a dial plan, which monitors the user-dialed digits for patterns matching
the dial plan number. If a match occurs, the phone modifies the digits and processes the call
using the configured script in the dial plan.

Using the Digit Map Table, a string of 512 characters may be entered to define the dial plan.
Within the string, individual numbers are entered, separated by a '|'. In addition to dial pad
digits, special characters may be entered as follows:

x matches any single digit (0 to 9).

T inserts a timed pause for additional digits.

.

+

[ ]

The dial plan can include modification of a matching dialed number before call set-up. The Digit
Map Process defines the modification procedures for a number. The process may include:

• TRNC: Defines the number of digits to delete (truncate) from the number dialed.

• Pre: Defines the digits to insert in front of the number (including if truncated).

• Post: Defines the digits to insert at the end of the number (including if truncated).

matches any number of occurrences of a digit, including zero occurrences and
includes special character matches.

matches any number of occurrences of the previous match, including special
characters.

matches a digit from a group of digits. This character combination is used with "." to
define a range, [2-6] matches any digit from 2 to 6 inclusive.

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The following are examples of dial plans using the digit map tables.

Simple Dial Plan

Customer requirement

Process the call after any 7-digit number is dialed or if the Operator is dialed - 0.

Digit map routing entry

The digit map of this Dial Plan is (0T|xxxxxxx).

From this map, if the user dials 0 as the first digit, the phone will wait for the pause time for
additional digits. After the pause, if no additional digits are dialed, the phone places a call to the
Operator. In addition, after the user dials any seven digits, the call is processed.

Complex Dial Plan

Customer requirement

Process the call after the local Operator at 0, long distance Operator at 00, a 4-digit local
extension number starting with 3, 4 or 5, a 7-digit local number prefixed by an 8, 2-digit number
preceded by star (*), a 10-digit long-distance number prefixed by 91, or an international number
starting with 9011 is dialed.

Digit map routing entry

The dial plan for this is (0T|00T|[3-5]xxx|8xxxxxxx|*xx|91xxxxxxxxxx|9011x.T).

2nd Dial Tone

A second 512-character string map is employed to provide 2nd Dial Tone.

Customer requirements

To provide second dial tone after a 9 is dialed, establish a Dial Plan as below.
In the Digit Map (2nd Dial Tone) text box, the dial plan for this is (9|).

To change Digit Map Table parameters:

• Select Digit Map under the Dial Plan Type.

• Enter the desired values into the Digit Map (Routing) box.

• Select the Save button.

To set-up or change a Digit Map to provide 2nd Dial Tone.

• Enter the digits in the Digit Map (2nd Dial Tone) box.

• Select the Save button.

To modify a Digit Map process:

• Enter the digits in the Digit Map (Process) boxes.

• Select the Save button.

To delete a Digit Map process:

• Select the DEL checkbox.

• Select the Save button.

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Phone Information

The Phone Information page displays useful information for the phone. In addition, it is possible
to change the Web Manager password from this page.

To change the phone name:

• Enter the desired name.

• When complete, press the Save button.

To change the password:

• Enter the existing password.

• Enter the new password then confirm.

• When complete, press the Save button.

Using Web Manager for Configuration Page 39 FortiFone™ User Guide for FON-260i

Phone Settings

The Phone Settings page contains a mix of parameters that should only be changed if familiar
with the resulting change.

• Frame Duration: Sets the interval to send/receive RTP packets in milliseconds. Do not
change this value if you do not understand the settings.

• DTMF Relay: Configure the method for DTMF signaling (in-band, out-of-band or negotiate).
Do not change this value if you do not understand the settings.

• DTMF Payload: Configure the payload type for DTMF signals according to RFC 2833. Do not
change this value if you do not understand the settings.

• DTMF Duration: Configure the duration of DTMF signals sent from the phone in milliseconds.
Do not change this value if you do not understand the settings.

• Use Speed Number: Enable or disable using 2-digit dialing to dial contacts from the Phone
Book.

• Key Tone: enables or disables the tone generated when a button on the phone is pressed.

• Active Call Timer: This setting is not used by the FortiVoice system.

• Pause Dial Tone: Configure the duration of the pause character in your phone book or speed
dial.

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Functions

• Download Flag: Enables the visibility of the S/W and configuration download flags functions

• One-touch Pickup: When enabled, pressing a line button will connect the call to the

Ring Settings

• Ringer Type: Sets the default ring type from one of 4 ring signals.

• Ringer: Set to On to enable the ringer or Off for no ring. The phone will still show Caller ID

Phone Book

under the LCD Configuration menu.

speakerphone or headset. If One-touch Pickup is disabled, the phone will instead display
the call status when a line button is pressed. The call does not connect to the speakerphone
or handset unless the button is pressed a second time.

and flash the LED light associated to the line.

The phone includes an internal Phone Book with 100 contact records. Calls to a contact can be
made using the Speed number (00–99). Records may be added, edited, deleted or searched
from the phone interface via the Phone Book section under the Directory.

To add a Phone Book entry:

• Click the Add button and enter the new values. Information is purely an optional field. For
example, you might enter company names or e-mail addresses if desired.

• When complete, select the Save button to store the record.

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To modify an entry:

• Select Modify for the desired record and enter the new values in the Phone Book Entry
screen.

• When complete, select Save to store the modified record.

To place a call using the Phone Book:

• Click the Dial button for the desired contact.

To delete specific entries from the Phone Book:

• Click the Clear box for the desired records and select the Clear button to delete checked
records.

To delete all entries from Phone Book:

• Select the ClearAll button.

The Phone Book can be downloaded or uploaded to and from a comma-separated value (CSV)
file. To upload/download:

• Click the Browse button and locate the desired CSV file on your PC.

• Select Upload or Download, as desired.

Loading a Contact List using a Web Browser

The contact list must use the following format:

SpeedNumber,Name,PhoneNumber,Information (optional),RingType

Example:

SpeedNumber,Name,PhoneNumber,Information,1
1,Joe Smith,5555555555,Head Office,Off
2,Jane Mbete,5555555555,Ottawa,1
3,Samantha Park,8883331234,2
4,Scott Duff,8004441111,[e-mail],4

• The file must be saved in .csv format.

• The phone number field cannot contain spaces, dashes, decimals or other characters.
Only use numbers.

• If a single digit is specified under the SpeedNumber column, then it will automatically be
prepended with 0. Example: 1 will be stored as speed dial 01.

• The number of entries cannot exceed 80.

• An optional header can be included at the beginning of the CSV file as shown above. It is
not required.

• The Ring Type options are 1 through 4, off and default.

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Downloading the phone book to a file on a PC using a web browser

To backup the phone book to a file:

• Press the Download button to save the records in a CSV format.

• We recommend you select the option to save to a location on the PC rather than open
directly to ensure data integrity in case any phone numbers begin with zeros as Microsoft
Excel and other applications will strip the zeros from the beginning of any numerical string.

Note for importing CSV files into Excel that contain phone numbers which have a leading 0:

1. Open Excel and create a new worksheet.

2. From the Excel menu, select Data > Import External Data.

3. Select the CSV file to import and proceed.

4. Select comma as the delimiter (if CSV).

5. For column values, select Text format for the column containing the phone number.

Once imported, the phone numbers with leading zeros should be in the proper format.

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Multicast paging

The phone supports multicast paging. It can be configured to listen for paging announcements
made on a specific multicast IP address and port.

Pages received on a matching multicast IP address and port will play through the speakerphone
when the phone is idle. In the case where the phone is already in use, the user will see softkey
options to accept or reject the page.

Multicast Paging

Enter the prefix that will be sent from the phone when initiating a group page.

Priority Paging Group

A priority page will override any general page in progress. For example one might want to
configure all phones to accept a priority page in case of a fire. When a page is made to this
group, it will override all other pages in progress.

General Paging Group

The phone support up to 10 general paging groups. Program the dial code, name, multicast IP
address and port.

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Programmable Keys

The phone has 4 flexible keys that can be assigned to various functions. When programmed by
a phone system, these keys are usually defined via the configuration file. For keys set to user
defined in FortiVoice software (shown as None in the web interface of the phone), these keys
can be programmed from the phone or web interface and will not be overwritten when a
configuration file is loaded onto the phone via the FortiVoice system.

To change key functions:

• Select the function from the drop-down menu next to the key.

• For a Speed dial key, enter the contact number.

• For a Message key, enter the phone number of the voicemail server.

• When complete, press the Save button.

To delete the functions assigned to all flexible keys:

• Select the ClearAll button.

Selecting ClearAll will immediately clear all programmed keys on the phone so ensure this is an
intended action.

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Call Log

The Call Log page provides a list of all calls (incoming, outgoing or missed) for the extension.
The log is organized to show the type of call — IC (incoming/received), OG (Outgoing) and M
(Missed), the contact name and contact information, date and time, duration, and state of the
call — Connected (OK), no call established (NOK). From the Call log, the user can call a contact
or store a record directly to the Phone Book.

To add a number from the Call Log to the Phone Book list:

• Select the Add button.

• If an Access Code Prefix, such as a Hunt Group, has been programmed into the phone, then
it will be inserted when an outbound call is placed from the Phone Book. Do not add to the
phone book entry.

To delete all Call logs:

• Select the ClearAll button.

Selecting the ClearAll button will delete all records in the Call Log.

To call a party from the Call Log:

• Click the Dial button associated with the desired Call log record. If an Access Code Prefix,
such as a Hunt Group, has been programmed into the phone, then it will automatically be
inserted when dialed.

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Network Time Configuration

The Network Time Configuration page allows you to configure the parameters required for
proper maintenance of the time and date on the phone. If provisioned by FortiVoice, nothing
needs to be changed on this page.

Configurable Parameters

• SNTP Server Address: Enter the URL or IP address of the SNTP server that will be used to
synchronize the date and time for the phone. Example: time.nrc.ca

• Time Zone: Select the time zone that matches the location of the phone.

• DST (Daylight Savings Time): Enable DST if applicable in your region. Ensure DST
configuration parameters are properly configured for the start and end of the DST cycle.

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• Time Format: Sets the format of the LCD time display. Options include: Off, 12-hour or
24-hour.

• Date Format: Permits the configuration of the date format as will be shown on the LCD of the
phone.

• DST Configuration: If DST is enabled, then rules for when it is engaged and disengaged need
to be configured. DST can be configured to start and end on specific dates or switch
according to a day of the week in a certain month (typically used in North America).

Known public SNTP servers that can be used:

• ntp.nasa.gov

• pool.ntp.org

• tick.ucla.edu

• time.nrc.ca

• To modify parameters on the Network Time screen, select the desired parameter and enter
new values or select values from the drop-down menus. When complete, press the Save
button.

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Upgrade Configuration

If using with FortiVoice, these parameters should never need to be altered. When performing a
firmware update, follow the instructions provided in the Start Guide or support section of the
website.

On the Upgrade Configuration page, the results of the most recent download attempt are
displayed at the top. In addition, the following parameters can be modified:

• TFTP/HTTPS: Select the protocol that will be used to connect to the server where
configuration and software files are stored.

Using Web Manager for Configuration Page 49 FortiFone™ User Guide for FON-260i

• TFTP Server Address: Enter the IP address or FQDN of the TFTP server where configuration
and firmware files are located. Select the Received by DHCP on boot checkbox if the phone
will use DHCP option 66 or 150 to populate this field.

• HTTPS URL: is the URL of the HTTP/HTTPS server where configuration and software files
are located. Select the Received by DHCP on boot checkbox if the phone will use the DHCP
Option defined to retrieve the URL. If the option is present, the provisioning type is changed
automatically to HTTP/HTTPS using the URL from the DHCP option and default option 160.
Note: Port 80 is used for HTTP and 443 for HTTPS.

• ID: If required, enter the user name for HTTPS authentication.

• Password: If required, enter the password for HTTPS authentication

• MAC Cfg. Format: Define the format of the MAC (phone specific) configuration filename.
$MAC is replaced with the MAC address of the phone and must be included as part of the
file name or path to the configuration file on the HTTP/HTTPS server.

• Verifying Cert.: Enables the verification of the Certificate of Authority (CA) on the HTTPS
server. When enabled, the phone checks the CA signature. When Server name verification is
checked, the phone checks whether the name of the server sending the CA is valid.

• Root CA: Defines a Certificate of Authority (CA) other than the internal CAs, which include
Verisign®, to use for verifying the CA from the server. When the CA is not available in the
phone memory, paste the Root CA in this area of web page.

• File to Upgrade: Select the S/W check box if the phone should check for new firmware files
on bootup. Select the Configuration check box if the phone should check and download
during bootup. We recommend you leave both enabled. If no new files are found, no
changes are made.

• Smart Upgrade: Enables periodic checks for new software on the provisioning server. Two
methods of smart upgrade are available; one checks the server at the interval in hours, the
second checks daily at the time specified in a 24-hour clock format. Select enable from the
Use Smart Upgrade dropdown menu, then select the method with the radial button and
enter the interval or time as appropriate.

• If the phone finds a new version of software during the smart upgrade, the phone either
downloads the file or displays the availability of the new version and awaits confirmation to
download. To await confirmation, select the If discovered, confirm downloading checkbox.

To modify the configuration:

• Select the parameter and enter the new value or select the checkbox.

• When complete, press the Save button.

If the Received by DHCP on boot box is checked and there is an address specified for TFTP or
HTTPS, then it is ignored since the server information retrieved from the DHCP server is used.

The radial button next to the provisioning server type (TFTP or HTTPS), must be checked. If no
type is selected, file download is disabled.

Changes made to the Upgrade section require a reboot of the phone.

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QoS Configuration

Only make adjustments if you understand how these features work.

Diffserv Configuration

DiffServ Code Point (DSCP) or ToS establishes the priority of voice packets. Compatible routers
apply the DSCP for packet priority, handling higher priority packets first. However, at congested
routers, higher priority packets are discarded first. Thus, a median value for DSCP is
recommended.

IEEE 802.1Q

The VLAN tag defines the priority for Ethernet frames and the VLAN ID based on IEEE 802.1p/q.
If using with FortiVoice phone systems, 802.1p/q tagging is not currently supported. The phone
PC and LAN (voice) ports use separate VLAN tags. With a VLAN ID assigned, only frames with
the ID are accepted and frames sent from the phone include the LAN port ID and priority. In
addition, the PC, LAN ports and the default gateway must be assigned to employ the VLAN
tags for proper operation.

Jitter Buffer Configuration

A jitter buffer stores incoming packets to allow for re-sequencing of packets received out of
order. The jitter buffer configuration controls the size of the buffer used. The minimum, normal
and maximum delays expected can be changed. Using larger values produce less packet loss
as the phone waits longer to receive packets before processing. Note that large values may
delay voice packet processing and smaller values may produce more packet loss but quicker
voice packet processing. We recommend you use the default settings.

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• When done making changes, press the Save button.

Modifications made to the IEEE 802.1p/Q configuration require a reboot of the phone.

Load Default

The Load Default page provides an option to return the phone configuration to factory default
values.

To set the phone to the default configuration:

• Select the Load button. Note: All settings will be lost!

• The phone will load the default configuration and automatically reboot.

Reboot

To reboot the phone:

• Select the Reboot button.

• The phone will reboot.

Using Web Manager for Configuration Page 52 FortiFone™ User Guide for FON-260i

Using the Phone

Receiving a Call

When you receive a call, the phone rings while the LCD displays the incoming call information.

To answer an incoming call:

• Lift the handset or press the button to activate the speakerphone.

To end a call:

• Hang up the handset. If using the speakerphone, press the button.

Placing a Call

Calls can be placed with the handset on-hook or off-hook. This is similar to a mobile phone. The
phone supports a technique called ‘store and forward dialing’. After you dial a digit, the phone
waits about 5 seconds for additional digits. If you do not dial additional digits, the phone sends
the digits you dialed to the phone system for processing. When done dialing, press ? to place
the call immediately.

To place a call:

• Lift the handset or press the button to activate the speakerphone.

• Dial the destination number. After a short delay, the phone will send the number. Optionally,
press ? to place the call immediately.

• When connected to the remote party, the LCD displays the elapsed call time.

To end a call:

• Hang up the handset. If using the speakerphone, press the button.

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Putting a Call on Hold

When placing a call on hold, the held party cannot hear you and you will not hear the held party.
The held party will hear MOH (Music On Hold), if configured with the phone system.

While a call is on hold, you can answer or place other calls and can toggle between calls on
hold. With Call Hold Ringback enabled, the phone rings as a reminder of calls on hold when you
hang up after completing the other call.

To place a call on hold:

• Press the button. The call status changes to hold and you receive dial tone. You can
then select another line to answer or place a call.

To retrieve a call held on a different line:

• Press the button.

To toggle between two calls on the same line:

• Press the Up/Down navigation buttons. The active call status changes to hold and the call
on hold connects.

Attended Call Transfer

Calls can be announced to a transfer party before making the transfer.

To transfer an active call:

• Press the button. The active call status changes to hold and you receive dial tone to
dial an alternate extension/number.

• Dial the extension or phone number + ?.

• Wait for the remote party to answer and announce the transfer.

• To complete the transfer, hang up the handset.

Blind Call Transfer

You can transfer an active call to another extension without talking to the party receiving the
call. The call transfers to the new party without verifying that the new party is there or willing to
receive the call.

To transfer a call without announcing the transfer

• Press the button.

• Dial the extension or phone number + ?.

• To complete the transfer, hang up the handset.

• To cancel a transfer, press the button.

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3-Party Conference

The phone supports conferencing with two other parties.

• Place the first call.

• Press the button then dial the second party for the conference.

• When the party answers, press the OK button and select Conference.

• Press the OK button to complete the conference.

Ending a conference call

To end a conference and disconnect all parties:

• Hang up the handset.

Call Waiting

If the extension is configured in the phone system for Call Waiting, while on a call, the line
button flashes and a beep tone is played to you over the active conversation to indicate the new
call. In addition, the LCD displays the incoming caller ID so you know who is calling before
deciding to interrupt the current call.

To answer an incoming call while on a call:

• Press the OK button. The first call will be placed on hold and you will be connected to the
second caller.

Redial

The phone saves the last number dialed and allows you to redial the number with the touch of a
button.

To redial a call:

• Press the button. The phone activates the speakerphone and places the call.

• For privacy, lift the handset, then press the button.

Preprogrammed Speed Dial Keys

Flexible keys can be programmed by the administrator for system or personal speed dial use.

To place a call using a speed dial key:

• Press the desired flexible key preprogrammed as a speed dial. The phone activates the
speakerphone and places the call according to the outgoing line hunting rules programmed
in the phone system for the extension.

• For privacy prior to placing the call, lift the handset.

Using the Phone Page 55 FortiFone™ User Guide for FON-260i

Dialing using a Speed Dial Number

The phone has a Phone Book that can store up to 100 contacts. Each record includes a name,
contact information and a speed dial number (00–99). When you dial a speed dial number, the
phone initiates a call to the contact. By default, the speed dialing feature is enabled. If disabled,
this feature will not work.

To place a call using a speed dial number:

• Dial the speed dial number (00–99), then press ? to place the call to the desired contact. The
phone will dial the number programmed in the phone book. If an access code has been
preprogrammed for the phone (example: 9 for gaining access to outside lines), the access
code will automatically be prepended to the programmed speed dial entry for placing the call.

DND (Do Not Disturb)

When the DND (Do Not Disturb) feature is enabled, the phone will not notify you of an incoming
call thus allowing you to work without interruptions from incoming calls. Calls will be routed
according to the settings programmed for your extension or service.

To enable DND:

• Dial _HS + ?.

To disable DND:

• Dial _HS + ? again.

Muting a Call

Mute toggles the microphone of the handset and speakerphone off or on. When mute is active,
the connected party will not hear anything from the phone.

To mute the microphone:

• Press the button. “Mute” displays in the LCD.

To unmute the microphone:

• Press the button again.

Accessing Your VoiceMail

When you have a message waiting, the Message LED flashes to indicate you have new
messages in your mailbox.

To access your voice mailbox:

• Press the button. Follow the instructions from your voicemail system to listen to
messages.

Hotline/Warm-Line

With Hotline/Warm-Line operation configured, the phone automatically calls the defined
destination when you take the handset off-hook or press the button. Hotline means the call

is made immediately, while warm-line provides a delay of up to 10 seconds before placing the
call. The latter provides time to access a system feature or line as might be required. Note that
with Hotline configured, speed dial, redial and other automated dialing features will not operate.

Using the Phone Page 56 FortiFone™ User Guide for FON-260i

Using your Phone with FortiVoice

Access an outside line

Dial hunt group L or KA–KK (Americas, UK), dial : or KA–KK (other countries). No
hunt group is required if direct line access is enabled.

Accessing Features

If direct line access is enabled, dial __ to access features indicated with a , unless you are
using a programmed key.

Do not disturb

Dial _HS + ? to toggle on/off.

Pick up — Any ringing extension



Dial _L + ?.

Pick up — Specific extension



Dial _J + <extension> + ?.

Place a caller on hold

Press the button.

Retrieve a caller on hold

Press the button.

Answer queued call



Dial J + ? to retrieve the next caller in your queue.

Answer FortiVoice call waiting

Press the OK button.

Screened transfer

Press the button + <extension> (or outside number) + ?. When the recipient answers:

• press the button or hang up to complete the transfer;

or

• press the OK button and scroll to select Cancel Transfer.

Blind transfer

Press the button + <extension> (or outside number) + ?, then hang up.

Voicemail transfer

Press the button + _ + <extension> + ?, then hang up.

Using your Phone with FortiVoice Page 57 FortiFone™ User Guide for FON-260i

Voicemail

Conference call

Press the button + <extension> (or outside number) + ?. Press the OK button and scroll
to select Conference.

Park a caller

Press the button +

Retrieve a parked caller



Dial

__ + orbit + ?.

Two-way intercom/group paging to FortiFone telephones



Dial _KF (Intercom) + _KG (Paging) + <extension> + ?.

Attach account code to last call



At dial tone, dial _KK + ?. When prompted, enter <Account code> + ?.
CDR logging must be active.

Access Mailbox — Locally

Access Mailbox — Remotely __ + <mailbox number>

_GA: + ?. The system will respond with a parking orbit.

Change greeting options S

Change personal options (password, date stamp, remote notification options) D

MESSAGE PLAYBACK CONTROLS

Rewind 10 seconds A

Go to beginning AA

Skip ahead 10 seconds D

Skip to end of message DD

Check time and date stamp G

Forward message H

Delete message J

Save message L

Skip to next message ?

Updating the Firmware

In the System Management software, go to Tools > Update Phones and follow the instructions.

Using your Phone with FortiVoice Page 58 FortiFone™ User Guide for FON-260i

Troubleshooting

Information

The phone provides the means to quickly view the network parameters (IP address, default
gateway address, and subnet-mask), server IP addresses (SIP servers, TFTP server, and SNTP
server), results of the last file download attempt, boot version, and hardware and firmware
version. This information may be useful if calling Fortinet Support.

• Press the button, select 8. Information and press the OK button.

• Press the Down navigation button to scroll through the parameters.

• Press the button to exit the menu.

Troubleshooting Guide

Symptom Corrective Action

Nothing showing on the LCD 1. Ensure the power adapter is plugged in.

2. Check/replace AC/DC adapter.

Phone displays “Obtaining IP
Address” for more than
2 minutes

“Not Registered” on LCD 1. Ensure the MAC address in the phone system

No dial tone when off-hook 1. Ensure the RJ-45 LAN cable is connected correctly.

No audio during a call 1. Check the handset connections.

The DHCP server is not responding.

1. Check if the DHCP server is online or reboot the
router/device.

2. Check your VLAN settings if enabled. To exit the DHCP
searching mode, press the button 3 times. The
phone will complete the boot and return to idle.

configuration is correctly entered then save and reboot the
phone.

2. Ensure the phone type is the same as the model you have.

3. Ensure the TFTP IP address is correct. To verify, see the

Updating the Firmware section.

4. Check the network connections and firewall settings at
the phone system location if using as an external
extension.

2. Ensure the phone is registered with a phone system. See
the previous topic for more information.

2. Make sure the phone is properly registered with the phone
system.

3. Check the network connections and firewall settings at
the phone system location if using as an external
extension.

Troubleshooting Page 59 FortiFone™ User Guide for FON-260i

Appendix A. Specifications

Hardware Specifications

Item FON-260i

Network Interface RJ-45 IEEE 802.3 Ethernet/Fast Ethernet switch port

PC/Workstation Interface RJ-45 IEEE 802.3 Ethernet/Fast Ethernet switch port

Power AC/DC Power Adapter

LED Indicators Message Indicator

LCD 128 x 32 dot graphic

Physical Size (H x W x D)

Weight

AC/DC Adapter

Operation Temperature

Storage Temperature

Operation Humidity 0–85% RH, non-condensing

Audio Acoustic Echo Canceller and Voice Active Detection

Codecs G.711, G.729a/b

19.5 x 19.5 x 11.2 cm

7.7 x 7.7 x 4.4 inches

0.64 kg

1.41 lbs

Output: 48V DC, 0.3A (max.)
Input: 100–240V AC, 50/60 Hz.

0–50°C
32–122°F

-20–60°C

-4–140°F

Appendix A. Specifications Page 60 FortiFone™ User Guide for FON-260i

Appendix B. Character Table for Dial

Pad Mode

The phone supports a special character mode for entering non-numeric characters.
The table below covers all possible character options.

Digit Dial Pad Mode

Upper Case
‘[A]’

1 @ : / @ : / @ : /

2 A B C a b c | $ %

3 D E F d e f ^ & _

4 G H I g h i ( ) ?

5 J K L j k l - + , /

6 M N O m n o < > =

7 P Q R S p q r s ; :

8 T U V t u v ’ ” `

9 W X Y Z w x y z { }

0 . , ? ! . , ? ! . , ? !

* . * . * . *

# Space (‘ ‘) Space (‘ ‘) # [ ]

Lower Case
‘[a]’

Symbols
‘[*]’

Appendix B. Character Table for Dial Pad Mode Page 61 FortiFone™ User Guide for FON-260i

Regulatory and Safety Notices

Radio Frequency Emissions

FCC Compliance Statement

This device complies with Part 15 rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause

undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a different circuit from that to which the receiver
is connected.

If problems persist, consult the dealer or an experienced radio/TV technician for help.

Canadian Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

This device complies with Class B Limits of Industry Canada. Operation is subject to the
following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause

undesired operation.

European Union Declarations of Conformity

Fortinet declares that the equipment specified in this document, which bears the “CE” mark,
conforms to the European Union Radio and Telecommunications Terminal Equipment Directive
(R&TTE 1999/5/EC) including,

• Electromagnetic Compatibility Directive (89/336/EEC) and

• Low Voltage Directive (73/23/EEC)

The product fulfills the essential requirements of the harmonized standards shown above.

Regulatory and Safety Notices Page 62 FortiFone™ User Guide for FON-260i

Product Safety Instructions

This product complies with and conforms to the following international Product Safety
standards as applicable:

• Safety of Information Technology Equipment, IEC 60950-1, including

• Relevant national deviations as listed in Compliance with IEC for Electrical
Equipment (IECEE)

• Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-1/UL 60950-1

E-911 and use with Multi-Line Telephone Systems

Please note the use and operation of this phone as part of a multi-line telephone system (MLTS)
may be subject to state and/or federal E-911 MLTS laws that require the MLTS to provide a
caller’s telephone number, extension, and physical location to applicable state and/or local
emergency services when a caller initiates a 911 call. The MLTS may not provide a caller’s
telephone number, extension, or physical location information to emergency services when a
caller dials 911, and compliance with state and/or federal E-911 MLTS laws is the sole
responsibility of the purchaser of this phone.

Privacy

This phone implements security and encryption technologies. However, privacy of
communications may not be ensured when using this telephone.

Regulatory and Safety Notices Page 63 FortiFone™ User Guide for FON-260i

Limited Warranty

This phone is covered by a one-year limited warranty against manufacturing defects.

www.fortivoice.com/support

For warranty service:

• In North America, please call 1-866-393-9960 for further information.

• Outside North America, contact your sales representative for return instructions.

You will be responsible for shipping charges, if any. When you return this telephone for warranty
service, you must present proof of purchase.

Limited Warranty Page 64 FortiFone™ User Guide for FON-260i