Fortinet FortiFone User Manual
FortiFone™ User Guide
for FON-260i
FortiFone™ User Guide for FON-260i
Revision 2
July 29, 2013
27-400-195512-20130729
Copyright © 2013 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®, and FortiGuard®, are
registered trademarks of Fortinet, Inc., and other Fortinet names herein may also be trademarks of
Fortinet. All other product or company names may be trademarks of their respective owners.
Performance metrics contained herein were attained in internal lab tests under ideal conditions,
and performance may vary. Network variables, different network environments and other
conditions may affect performance results. Nothing herein represents any binding commitment by
Fortinet, and Fortinet disclaims all warranties, whether express or implied, except to the extent
Fortinet enters a binding written contract, signed by Fortinet’s General Counsel, with a purchaser
that expressly warrants that the identified product will perform according to the performance
metrics herein. For absolute clarity, any such warranty will be limited to performance in the same
ideal conditions as in Fortinet’s internal lab tests. Fortinet disclaims in full any guarantees. Fortinet
reserves the right to change, modify, transfer, or otherwise revise this publication without notice,
and the most current version of the publication shall be applicable.
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Contents
Introduction....................................................................................................... 1
Phone Features........................................................................................................ 1
Requirements........................................................................................................... 1
Installation......................................................................................................... 4
Connecting the Phone ............................................................................................. 4
Provisioning the Phone............................................................................................ 5
Personalizing your Phone................................................................................ 6
How to Navigate through Menus ............................................................................. 6
Entering Values with the Dial Pad and Softkeys...................................................... 6
Setting a Hunt Group as an Access Code Prefix..................................................... 6
Configuration Overview ........................................................................................... 7
Network Configuration............................................................................................. 7
For internal use .................................................................................................. 5
For external use ................................................................................................. 5
Network Mode ................................................................................................... 7
IP Address.......................................................................................................... 8
Subnet Mask...................................................................................................... 8
Default Gateway................................................................................................. 8
Primary DNS Address ........................................................................................ 8
Secondary DNS Address ................................................................................... 9
MAC Address..................................................................................................... 9
VLAN Settings.................................................................................................... 9
VLAN Priority (LAN) .................................................................................... 10
VLAN ID (LAN)............................................................................................ 10
VLAN Priority (PC) ...................................................................................... 11
VLAN ID (PC).............................................................................................. 11
SIP Configuration................................................................................................... 12
SIP Configuration, Line Configuration ............................................................. 12
SIP Server Address .................................................................................... 12
Proxy Port .................................................................................................. 12
Display Name ............................................................................................. 13
User Name ................................................................................................. 13
Authentication User Name ......................................................................... 14
Authentication Password ........................................................................... 14
Registration Status..................................................................................... 14
Contents Page iii FortiFone™ User Guide for FON-260i
SIP Configuration, General Parameters........................................................... 15
Outbound Proxy Address........................................................................... 15
Outbound Proxy Port ................................................................................. 15
Backup Proxy Address .............................................................................. 16
Backup Proxy Port ..................................................................................... 16
Local UDP Port .......................................................................................... 16
RTP Start Port ............................................................................................ 17
Proxy Registration...................................................................................... 17
Registration Expiry ..................................................................................... 18
Voicemail URL............................................................................................ 18
Domain....................................................................................................... 18
STUN Server .............................................................................................. 19
STUN Port .................................................................................................. 19
Phone Settings....................................................................................................... 19
LCD Contrast ................................................................................................... 20
Ring Settings.................................................................................................... 20
Ring Setting................................................................................................ 20
Disable Ringer.................................................................................................. 20
Flexible Key Settings........................................................................................ 21
Time Configuration........................................................................................... 21
Firmware Update ............................................................................................. 21
Speed Dial Number.......................................................................................... 21
Key Tone .......................................................................................................... 22
Language ......................................................................................................... 22
Call Preferences..................................................................................................... 22
Do Not Disturb ................................................................................................. 22
Call Waiting ...................................................................................................... 22
Call Waiting Tone............................................................................................. 23
Call Hold Ringback .......................................................................................... 23
Message Waiting Tone .................................................................................... 23
Auto Answer..................................................................................................... 24
Anonymous Call Block..................................................................................... 24
Directory ................................................................................................................ 24
Phone Book ..................................................................................................... 24
Adding a Phone Book Record ................................................................... 24
Loading a Contact List using a Web Browser ................................................. 25
To add entries to the Phone Book using the telephone interface ................... 26
Editing a Contact ....................................................................................... 26
Deleting a Phone Book Record.................................................................. 27
Deleting All Records................................................................................... 27
Contents Page iv FortiFone™ User Guide for FON-260i
Searching the Phone Book ........................................................................ 27
Dialing from the Phone Book ..................................................................... 27
Call Log............................................................................................................ 28
Dialing from a Log...................................................................................... 28
Deleting (single or all entries) ..................................................................... 28
Set to Defaults ....................................................................................................... 28
Lock/Unlock Config ............................................................................................... 29
Information............................................................................................................. 29
Reboot ................................................................................................................... 29
Using Web Manager for Configuration......................................................... 30
Login and Site Map................................................................................................ 30
VoIP Configuration ................................................................................................ 32
Line Based Parameters.................................................................................... 33
General Parameters ......................................................................................... 33
LAN Configuration ................................................................................................. 34
Call Preferences .................................................................................................... 35
Call Forwarding................................................................................................ 36
Direct Call......................................................................................................... 36
Dial Plan................................................................................................................. 37
Digit Map Table ............................................................................................... 37
Simple Dial Plan ......................................................................................... 38
Complex Dial Plan...................................................................................... 38
2nd Dial Tone ............................................................................................. 38
Phone Information ................................................................................................ 39
Phone Settings ...................................................................................................... 40
Functions ......................................................................................................... 41
Ring Settings.................................................................................................... 41
Phone Book .......................................................................................................... 41
Loading a Contact List using a Web Browser ................................................. 42
Downloading the phone book to a file on a PC using a web browser............. 43
Multicast paging ................................................................................................... 44
Multicast Paging .............................................................................................. 44
Priority Paging Group....................................................................................... 44
General Paging Group ..................................................................................... 44
Programmable Keys ............................................................................................. 45
Call Log ................................................................................................................. 46
Network Time Configuration ................................................................................. 47
Configurable Parameters ................................................................................. 47
Upgrade Configuration ......................................................................................... 49
Contents Page v FortiFone™ User Guide for FON-260i
QoS Configuration ................................................................................................ 51
Diffserv Configuration ...................................................................................... 51
IEEE 802.1Q..................................................................................................... 51
Jitter Buffer Configuration................................................................................ 51
Load Default........................................................................................................... 52
Reboot ................................................................................................................... 52
Using the Phone ............................................................................................. 53
Receiving a Call ..................................................................................................... 53
Placing a Call ......................................................................................................... 53
Putting a Call on Hold............................................................................................ 54
Attended Call Transfer ........................................................................................... 54
Blind Call Transfer.................................................................................................. 54
To transfer a call without announcing the transfer .......................................... 54
3-Party Conference................................................................................................ 55
Ending a conference call.................................................................................. 55
Call Waiting............................................................................................................ 55
Redial ..................................................................................................................... 55
Preprogrammed Speed Dial Keys ......................................................................... 55
Dialing using a Speed Dial Number ....................................................................... 56
DND (Do Not Disturb)............................................................................................. 56
Muting a Call.......................................................................................................... 56
Accessing Your VoiceMail ..................................................................................... 56
Hotline/Warm-Line................................................................................................. 56
Using your Phone with FortiVoice ................................................................ 57
Access an outside line ........................................................................................... 57
Accessing Features ............................................................................................... 57
Voicemail................................................................................................................ 58
Updating the Firmware .......................................................................................... 58
Troubleshooting ............................................................................................. 59
Information............................................................................................................. 59
Troubleshooting Guide .......................................................................................... 59
Appendix A. Specifications............................................................................ 60
Hardware Specifications........................................................................................ 60
Appendix B. Character Table for Dial Pad Mode......................................... 61
Regulatory and Safety Notices...................................................................... 62
Radio Frequency Emissions .................................................................................. 62
FCC Compliance Statement ............................................................................ 62
Canadian Compliance Statement .................................................................... 62
European Union Declarations of Conformity ................................................... 62
Product Safety Instructions ................................................................................... 63
Contents Page vi FortiFone™ User Guide for FON-260i
E-911 and use with Multi-Line Telephone Systems .............................................. 63
Privacy ................................................................................................................... 63
Limited Warranty ............................................................................................ 64
Contents Page vii FortiFone™ User Guide for FON-260i
Introduction
Phone Features
• A 2.5” x 0.75” display
• 4 flexible keys
• Message waiting with indicator lamp and tone
• Full duplex speakerphone
• Intercom paging
• Built-in two-port, 10/100 Ethernet switch. Lets you share a connection with your computer.
Requirements
• SIP-based phone system such as the FortiVoice™ series of phone systems or alternate VoIP
service provider.
• Ethernet or fast Ethernet network for connection
• Power Source:
• Use only the power supply designed for the region you intend to use the product. This
adapter is rated with an output of 5.1v DC at 0.7 A.
Introduction Page 1 FortiFone™ User Guide for FON-260i
Figure 1: Phone front
Display
Handset
Speaker
Message waiting
indicator
Microphone
OK button
Voicemail
Redial
Mute
Volume control
Speakerphone
Navigation buttons
Configuration/Transfer
Hold/Retrieve
Dial pad
Programmable/
Flexible keys
Introduction Page 2 FortiFone™ User Guide for FON-260i
Item Function
Voicemail — access voicemail and change greetings.
Redial — dial the last number dialed.
Mute — toggle the microphone on and off during calls.
While in the Configuration menu, use to toggle between letters and numbers.
Volume control — adjust ring, handset, and speaker volume.
Speakerphone — engage the speakerphone and hang up after the call.
Navigation buttons and OK button
Left — use to view previous menu in the Configuration menu.
Right — use to view next menu in the Configuration menu.
Up — use to view Call Log when phone is idle.
Down — use to view Phone Book while phone is idle.
OK — center button, use to select current item or save value in Configuration
menu.
Configuration/Transfer — use to transfer an active call. When the phone is not in
use, pressing this button accesses the menu for making changes to the IP phone
configuration.
Hold/Retrieve — place or retrieve a call on hold.
Programmable/Flexible keys — program as function and speed dial keys.
Introduction Page 3 FortiFone™ User Guide for FON-260i
Installation
Connecting the Phone
The figure below shows the cable connections for your phone. The LAN and desktop PC
connections employ standard Ethernet cables terminated with RJ-45 connectors. When
connected to a PoE-compliant LAN port, the phone derives power from the port. If the LAN port
does not support PoE, use the AC/DC adapter. The handset connects to the base with the
coiled handset cord.
Figure 2: Phone connections
1 LAN Connect the LAN port to the network with the provided Ethernet cable.
2PC Optionally connect your desktop PC to the PC port on the phone with an
3 Power Connect the power adapter to the power jack on phone.
4 Handset Connect the handset cord to the handset and the handset jack on
Installation Page 4 FortiFone™ User Guide for FON-260i
Wiring Chart
Ethernet cable (not supplied).
the phone.
Provisioning the Phone
For instructions on programming your FortiVoice phone system for the phone, please refer to
“Adding IP Phones” in Chapter 2 of the FortiVoice User Guide.
For internal use
The phone supports ‘plug and play’ installation employing the automated provisioning process
for discovering FortiVoice phone systems.
After discovering the FortiVoice system on the LAN, the phone downloads the configuration and
registers with FortiVoice. If the extension was pre-configured via the FortiVoice management
software, then the phone display should show the extension number and name. If not yet
configured in the FortiVoice system, then the MAC address of the phone will be visible as a
choice in the MAC select list for that model of phone in the “Local Extensions” section of the
configuration.
For external use
When connecting your IP phone at a remote location for external use, perform the following
steps:
1. Preconfigure the extension in the FortiVoice management software.
2. Power up the phone and press the button, then select 3. Phone Settings.
3. Select 6. Firmware Update and press the OK button.
4. From the Firmware Update menu, select 2. TFTP Server Address.
5. Enter the Public IP address or FQDN of your FortiVoice system. Press the OK button.
6. Press the button to exit the configuration then press the OK button to reboot the
phone.
If the phone still says “Not Registered” after 30 seconds, see “Troubleshooting” on page 59.
If you encounter problems, ensure the appropriate ports are forwarded from the firewall to the
FortiVoice system. For more information, see the FortiVoice User Guide.
Installation Page 5 FortiFone™ User Guide for FON-260i
Personalizing your Phone
How to Navigate through Menus
To access the configuration menu:
• Press the button.
To select an item:
• Dial the digit associated with the menu item or
• Use the Up/Down navigation buttons to move the cursor to the next item, then press the OK
button to select an option.
To return to a previous branch in the menu, press the Left navigation button.
To exit the configuration menu, press the button.
Entering Values with the Dial Pad and Softkeys
Use the dial pad to input numbers, letters, special characters, and a period. Selecting the
button switches the dial pad mode. The dial pad mode displays in the upper right corner of the
display as for numeric, for upper case characters, for lower case characters and
for special characters.
To enter characters with the dial pad, press the same digit repeatedly until the desired character
appears in the display. After entering a character, pause to allow the cursor to move to next
character position.
Other special entries include:
• To enter a period or dot (for example, to input an IP address), press _ on the dial pad.
• To delete a letter in front of the cursor, press the Left navigation button.
• To enter a space, press ? on the dial pad.
Prior to saving an entry, you may discard changes by pressing the button to exit the
Settings menu.
Setting a Hunt Group as an Access Code Prefix
If you need to dial L or KA–KK to access an outside line, then you will want to program
your phone to automatically insert a hunt group number before all calls placed from the Missed
and Received call logs as well as from the Phone Book.
To set an Access Code:
• Press the button.
• Press F to enter the Call Preferences menu.
• Press K to enter the Access Code Prefix menu.
• Enter the hunt group you normally use to place outgoing calls (example: 9), then press the
OK button.
Personalizing your Phone Page 6 FortiFone™ User Guide for FON-260i
Configuration Overview
The phone supports the access and configuration of many parameters directly from the
Telephone User Interface. To access the Configuration menu, press the button while the
phone is not in use.
The configuration menu consists of several sub menus as listed below:
1. Network Configuration
2. SIP Configuration
3. Phone Settings
4. Call Preferences
5. Directory
6. Set to Defaults
7. Lock/Unlock Config
8. Information
9. Reboot Phone
Network Configuration
The Network Configuration menu allows configuration of the network parameters for the phone.
After any network configuration changes, you will receive a reboot notice. Changing network
parameters requires a reboot of the phone before the new values can be used. Networking
parameters can only be changed when the network mode is set to Static.
Network Mode
The phone is capable of obtaining all of its IP configuration data from a DHCP server. When a
DHCP server is not available, static address parameters can be used. Selecting Static requires
the manual entry of other several network parameters including:
• IP address of the phone
• Default gateway IP address
• Subnet mask
• DNS address
To set the Network Mode:
• Press the button, select 1. Network Configuration then press the OK button.
• Select 1. Network Mode then press the OK button.
• Select the Network Mode then press the OK button to save your selection.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Personalizing your Phone Page 7 FortiFone™ User Guide for FON-260i
IP Address
Assigning a static address for the Network Mode requires manual entry of an IP address and
other parameters stated in the previous section. The phone requires a valid available IP address
for proper operation.
To set the IP Address:
• Press the button, select 1. Network Configuration then press the OK button.
• Select 2. IP Address then press the OK button.
• Input the IP Address using the dial pad and press the OK button to save your entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Subnet Mask
Selecting static addressing for the Network Mode requires manual entry of a subnet mask. The
IP phone requires a valid subnet for proper operation.
To enter the Subnet Mask:
• Press the button, select 1. Network Configuration then press the OK button.
• Select 3. Subnet Mask then press the OK button.
• Input the Subnet Mask using the dial pad and press the OK button to save your
configuration.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Default Gateway
Selecting static addressing for the Network mode requires manual entry of a default gateway
address. The IP Phone requires a valid default gateway address for proper operation.
To assign the Default Gateway address:
• Press the button, select 1. Network Configuration then press the OK button.
• Select 4. Default Gateway then press the OK button.
• Input the Default Gateway IP address using the dial pad and press the OK button to save
your entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Primary DNS Address
Using an FQDN (Fully Qualified Domain Name) for any of the servers in the IP phone
configuration, requires entry of a primary DNS IP address. The IP phone contacts the primary
DNS server to resolve the FQDN to an IP address.
To assign the Primary DNS Address:
• Press the button, select 1. Network Configuration then press the OK button.
• Select 5. Primary DNS Address then press the OK button.
• Input the Primary DNS Address using the dial pad and press the OK button to save your entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Personalizing your Phone Page 8 FortiFone™ User Guide for FON-260i
Secondary DNS Address
Should the primary not respond, the phone will use the secondary DNS for FQDN resolution.
This is an optional but recommended setting.
To assign the Secondary DNS Address:
• Press the button, select 1. Network Configuration then press the OK button.
• Select 6. Secondary DNS Address then press the OK button.
• Input the Secondary DNS Address using the dial pad and press the OK button to save your
entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
MAC Address
To view the MAC address assigned and used by the phone:
• Press the button, select 1. Network Configuration then press the OK button.
• Select 7. MAC Address then press the OK button.
• The MAC address of the phone will be visible and should match the one listed on the label
on the bottom of the phone.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
VLAN Settings
VLAN settings define the Ethernet frame priority and VLAN identification in accordance with IEEE
802.1p/Q standards. Separate VLAN tags are assigned for the IP phone PC port and the LAN
(voice) port. With a VLAN ID assigned, only frames with the assigned ID are accepted, and all SIP
and voice frames sent by the phone include the VLAN ID assigned to the LAN port. FortiVoice
phone systems do not support VLAN tagging so this should not be used with FortiVoice phone
system deployments.
For proper operation, other network elements (LAN switches and default gateway) must
support and be configured with proper VLAN parameters.
VLAN settings are overwritten if CDP is enabled.
Changing the VLAN parameters requires a reboot of the IP phone. When you exit the menu, you
will receive a reboot notice. The phone must be rebooted to use the new values.
Personalizing your Phone Page 9 FortiFone™ User Guide for FON-260i
VLAN Priority (LAN)
The VLAN Priority (LAN) establishes the priority for Ethernet frames from the LAN port including
signaling and voice packets. Setting the VLAN ID to zero (0) disables VLAN framing and the IP
phone uses only standard Ethernet frames.
To assign VLAN Priority for the LAN (voice) port:
• Press the button, select 1. Network Configuration then press the OK button.
• Select 8. VLAN Settings then press the OK button.
• Select 1. VLAN Priority (LAN) then press the OK button.
• Input the VLAN Priority for the LAN port using the dial pad and press the OK button to save
your entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Changing the VLAN Priority requires a reboot of the IP phone. When you exitthe menu, you will
receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize the
new values entered.
The recommended value for VLAN Priority (LAN) port is 5.
To disable VLANs, assign the VLAN ID as zero (0).
VLAN ID (LAN)
The VLAN ID (LAN) assigns the identification for Ethernet frames for the phone LAN port
including signaling and voice payloads. Setting the VLAN ID to zero (0) disables the VLAN
framing and the IP phone and uses only standard Ethernet frames.
To assign the VLAN ID for the LAN (voice) port:
• Press the button, select 1. Network Configuration then press the OK button.
• Select 8. VLAN Settings then press the OK button.
• Select 2. VLAN ID (LAN) then press the OK button.
• Input the VLAN ID for the LAN port using the dial pad and press the OK button to save your
entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Changing the VLAN ID requires a reboot of the phone. When you exit the menu, you will receive
a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize the new
values entered.
To disable VLANs, assign the VLAN ID as zero (0).
Personalizing your Phone Page 10 FortiFone™ User Guide for FON-260i
VLAN Priority (PC)
The VLAN Priority (PC) establishes the priority for Ethernet frames for the phone PC port.
Setting the VLAN ID to zero (0) disables VLAN framing and the phone will use only standard
Ethernet frames.
To assign the VLAN Priority for the PC port:
• Press the button, select 1. Network Configuration then press the OK button.
• Select 8. VLAN then press the OK button.
• Select 3. VLAN Priority (PC) then press the OK button.
• Input the VLAN Priority for the PC port using the dial pad and press the OK button to save
your entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Changing the VLAN Priority requires a reboot of the phone. When you exit the menu, you will
receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize the
new values entered.
To disable VLANs, assign the VLAN ID as zero (0).
The recommended value for the VLAN Priority for the PC port is 3.
VLAN ID (PC)
The VLAN ID (PC) assigns the identification for Ethernet frames for the phone PC port. Setting
the VLAN ID to zero (0) disables VLAN framing and the phone will only use standard Ethernet
frames.
To assign the VLAN ID (PC) port:
• Press the button, select 1. Network Configuration then press the OK button.
• Select 8. VLAN Settings then press the OK button.
• Select 4. VLAN ID (PC) then press the OK button.
• Input the VLAN ID (PC) port using the dial pad and press the OK button to save your entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Changing the VLAN ID (PC) requires a reboot of the phone. When you exit the menu, you will
receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize the
new values entered.
To disable VLANs, assign the VLAN ID as zero (0).
Personalizing your Phone Page 11 FortiFone™ User Guide for FON-260i
SIP Configuration
The SIP Configuration section contains parameters related to SIP accounts, and other
parameters that allow the phone to register.
SIP Configuration, Line Configuration
Assign parameters in this section for each SIP line.
SIP Server Address
The SIP Server Address is the IP address or FQDN of the SIP server or PBX.
To assign the SIP Server address:
• Press the button, select 2. SIP Configuration then press the OK button.
• Select 1. Line Configuration then press the OK button.
• Select 1. SIP Server Address then press the OK button.
• Input the SIP Server Address or FQDN using the dial pad and press the OK button to save
your entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Changing the SIP Server Address requires a reboot of the phone. When you exit the menu, you
will receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize
the new values entered.
To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table
for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.
Proxy Port
The Proxy Port defines the UDP port number employed for SIP signaling transport. In common
practice, the port number 5060 is used.
To change the Proxy Port number:
• Press the button, select 2. SIP Configuration then press the OK button.
• Select 1. Line Configuration then press the OK button.
• Select 2. Proxy Port then press the OK button.
• Input the Proxy Port number using the dial pad and press the OK button to save your entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Changing the Proxy Port requires a reboot of the phone. When you exit the menu, you will
receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize the
new values entered.
Personalizing your Phone Page 12 FortiFone™ User Guide for FON-260i
Display Name
When assigned, the Display Name is used in SIP calls as the Caller ID name.
To enter the Display Name:
• Press the button, select 2. SIP Configuration then press the OK button.
• Select 1. Line Configuration then press the OK button.
• Select 3. Display Name then press the OK button.
• Input the Display Name using the dial pad and press the OK button to save your entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table
for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.
User Name
A User Name (extension or phone number) is required for proper operation and must match the
user ID or account assigned in the SIP server. This is usually the number dialed to reach this line
on the phone.
To enter the User Name:
• Press the button, select 2. SIP Configuration then press the OK button.
• Select 1. Line Configuration then press the OK button.
• Select 4. User Name then press the OK button.
• Input the Name using the dial pad and press the OK button to save your entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Changing the User Name requires a reboot of the phone. When you exit the menu, you will
receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to utilize the
new values entered.
To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table
for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.
Personalizing your Phone Page 13 FortiFone™ User Guide for FON-260i
Authentication User Name
A user name is required to authenticate a line.
To assign the Authentication User Name:
• Press the button, select 2. SIP Configuration then press the OK button.
• Select 1. Line Configuration then press the OK button.
• Select 5. Auth. Username then press the OK button.
• Input the Authentication User Name, as is specified in the SIP server, using the dial pad and
press the OK button to save your entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Changing the Authentication User Name requires a reboot of the phone. When you exit the
menu, you will receive a reboot notice. Press the OK button to reboot. The IP phone must
reboot to utilize the new values entered.
To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table
for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.
Authentication Password
Authentication of the line with the SIP call server requires an Authentication Password in
conjunction with the User Name.
To assign the Authentication Password:
• Press the button, select 2. SIP Configuration then press the OK button.
• Select 1. Line Configuration then press the OK button.
• Select 6. Auth. Password then press the OK button.
• Input the Authentication Password using the dial pad and press the OK button to save your
entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Changing the Authentication Password requires a reboot of the phone. When you exit the
menu, you will receive a reboot notice. Press the OK button to reboot. The IP phone must
reboot to utilize the new values entered.
To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table
for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.
Registration Status
The status of the line registration with the SIP call server can be viewed from this menu. The
status is displayed as OK, NOK (Not registered) or undefined (not assigned).
To view the Registration status for a line:
• Press the button, select 2. SIP Configuration then press the OK button.
• Select 1. Line Configuration then press the OK button.
• Select 7. Reg. Status to view the status.
• The status is actually shown next to the menu title.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Personalizing your Phone Page 14 FortiFone™ User Guide for FON-260i
SIP Configuration, General Parameters
Parameters in this section are required for the overall SIP operation of the phone.
Outbound Proxy Address
If required, an Outbound Proxy Address can be defined so that the phone sends all SIP
requests to the proxy instead of the SIP server configured in the section “SIP Server Address”
on page 12. The address can be an IP address or FQDN.
To assign an Outbound Proxy Address:
• Press the button, select 2. SIP Configuration then press the OK button.
• Select 2. Outbound Proxy Addr. then press the OK button.
• Input the Outbound Proxy Address using the dial pad and press the OK button to save your
entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Changing the Outbound Proxy Address requires a reboot of the phone. When you exit the
menu, you will receive a reboot notice. Press the OK button to reboot. The IP phone must
reboot to utilize the new values entered.
To enter alphanumeric characters select the button. Refer to “Appendix B. Character Table
for Dial Pad Mode” on page 61 for the character mapping of dial pad digits.
Outbound Proxy Port
With the Outbound Proxy Server defined, the associated port must be defined as the Outbound
Proxy Port. All SIP requests are sent to the assigned port instead of the proxy port configured in
the section “Proxy Port” on page 12.
• To assign the Outbound Proxy Port:
• Press the button, select 2. SIP Configuration then press the OK button.
• Select 3. Outbound Proxy Port then press the OK button.
• Input the Outbound Proxy Port using the dial pad and press the OK button to save your
entry.
• Move to another parameter with the navigation buttons and continue the session or press
the button to exit the configuration session.
Changing the Outbound Proxy Port requires a reboot of the IP phone. When you exit the menu,
you will receive a reboot notice. Press the OK button to reboot. The IP phone must reboot to
utilize the new values entered.
Personalizing your Phone Page 15 FortiFone™ User Guide for FON-260i
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