Follett VU300M24DL, VU300B10LL User Manual

VU300 Series

Ice and Beverage Dispensers

Order parts online
www.follettice.com

Installation, Operation and Service Manual

Service numbers above B50000

Following installation, please forward this manual

to the appropriate operations person.

801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]

www.follettice.com

00119644R10

2

Table of contents

Welcome to Follett Corporation
Important cautions
Specications
Installation

Installing dispenser in counter
Field wiring diagrams
Connecting beverage lines
Installing optional ice machine

Operation

How the dispenser works
Cleaning

Service

Dispense chute cover removal

Auger motor assembly removal
Gate assembly removal
Auger and auger tube removal

Dispenser wheel removal
Wiring diagrams

Troubleshooting
Replacement parts

4
4
5
8

8
10
10
11
12
12

13

15
15
15
15
15
15
16
18
20

3

Welcome to Follett

!

VU300B8LP

Model series

Beverage cooling

B – Integral beverage cooling
M – No beverage cooling

Tower side (facing unit)

L – Left hand side
R – Right hand side
D – Dual-sided

Ice and valve actuation

P – Pushbutton
L – Lever

Number of valves

8, 10,12 or 20 or 24

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and

outstanding after-the-sale support. To ensure that this dispenser delivers that same degree of service, we ask that

you take a moment to review this manual before beginning the installation of the dispenser. Should you have any
questions or require technical help at any point, please call our technical service group, [phone] or
[phone].

Before you begin

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If
damage is found, notify the shipper immediately and contact Follett Corporation so that we can help in the ling
of a claim, if necessary.

Check your paperwork to determine which model you have. Follett model numbers are designed to provide
information about the type and capacity of Follett ice dispensing equipment. Following is an explanation of the
different model numbers in the VU300 series.

Important cautions

For indoor use only.

Storage area of dispenser contains mechanical, moving parts. Keep hands and arms clear of
this area at all times. If access to this area is required, power to unit must be
disconnected rst.

Ice is slippery. Maintain counters and oors around dispenser in a clean and ice-free condition.

Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.

Always disconnect power before cleaning or servicing the dispenser.

Failure to remove all sanitizer may result in health hazard.

Follett manual load dispensers can accommodate most cube/cubelet ices up to 1" square, or Follett
compressed nugget ice. Crushed, ake, bagged, nugget or congealed ice cannot be used. Use of
these ices can jam dispenser and void warranty. Separate any “waffle-like” sections of cubes before
adding to dispenser. For ice compatibility questions, please call Follett customer service at
[phone] or [phone].

4

Specications

Electrical

Each dispenser requires a separate circuit with electrical disconnect within 10 ft (6m). Equipment ground
required. Standard electrical – 115V, 60Hz, 1 phase. Maximum dispenser fuse – 15 amps. For ice machine circuit
requirements, refer to the ice machine specication sheet. Cord and plug provided with each dispenser.

Model Dispenser
number amperage

Single-sided models

VU300M series 6.0 amps
VU300B series 7.0 amps

Dual-sided models

VU300M20D series 8.0 amps
VU300M24D series 8.0 amps

Plumbing

Dispenser 3/4" PVC pipe nipple for bin drain

3/4" PVC pipe nipple for drain pan drain

1/2" ID hose for beverage bath drain

Beverage connections

VU300 single sided units (10 and 12 beverage valves)

Syrup lines - 1/4"

Carbonated and non-carbonated water lines - 3/8"

VU300 dual sided units (12, 20 and 24 beverage valves)

Syrup lines - 3/8"

Carbonated water lines - 1/2"

Non-carbonated water lines - 3/8"

Note: Drains must be hard-piped separately and insulated. Maintain at least 1/4" per foot (6mm per 304mm run)
slope on drain line run.

Water disconnect within 10 feet (3m) of dispenser is suggested for automatic load units.

Follett recommends use of a Follett water lter (part# 00130229) on ice machines connected
to automatic ll dispensers.

Ice machine Refer to detailed specications in ice machine installation manual packed with ice machine

5

Dimensions and clearances

Single-sided dispensers

Required clearances

60" (1524mm) minimum above counter for installation if dispenser will be dropped into counter

49" (1245mm) minimum above counter for auger removal

12" (305mm) minimum on ice chute side for service

12" (305mm) minimum on side opposite ice chute if ice transport tube enters this side

12" (305mm) minimum between dispenser side(s) and optional ice machine(s)

46.875" (1191mm)

12 beverage valves

40.875" (1039mm)

10 beverage valves

Front view

25.25"

counter top

(642mm)

(1394mm)

54.875"

ice transport
tube

electrical
conn.

disp.

drains

Side view

ice waterbath
(VU300B only)

beverage
lines

1/2" ID beverage bath drain tube

bin signal

power

24.62"

(626mm)

29.625"

(753mm)

Manual load unit

32.375"
(823mm)

ice transport
tube entry

2.69"

(68mm)

8.5"

(216mm)

10"
(254mm)

3/4" FPT

drain

30"
(762mm)

15"
(381mm)

2"

(51mm)

3/4" drain
nipple

6

Dual-sided dispensers

49.875 (1267mm)

Required clearances

60" (1524mm) above counter for installation if dispenser will be dropped into counter

49" (1245mm) above counter for all units after installation for auger cleaning and servicing

12" (305mm) on dispense chute side of all models for connections

12" (305mm) on side opposite dispense chute if ice transport tube enters side opposite chute

12" (305mm) on side opposite dispense chute on all dual-sided dispensers for connections

12 or 24 beverage valves

Front view

counter top

ice
transport
tube

43.875 (1267mm)

20 beverage valves

beverage lines

exit through

bottom of chase

12" min.

(305mm)

electrical

connections

(642mm)

29.625"

(753mm)

25.25"

54.875"

(1394mm)

Manual load unit

Ice dispense chute – Side view Ice dispense chute opposite – Side view

32.375"

(823mm)

16.875"

(429mm)

ice transport

2.69"

(68mm)

(216mm)

8.5"

tube entry

2.69"

(68mm)

3/4"

drain

nipple

3/4" FPT

drain

beverage
lines exit
through bottom
of chase

bin signal

power

alt. ice

transport

10"
(254mm)

tube

entry

30"

(762mm)

15"

(318mm)

13.25"
(337mm)

13.25"
(337mm)

7

Installation

33"(839mm)

Shaded area is additional cut-out required
f

Installing dispenser in counter

Note: All dispensers must be supported from below with supplied 4" – 6" (102 – 153mm) adjustable leg

accessory, or equivalent. Do not hang dispenser on ange.

All dispensers must be installed level in both directions to ensure proper operation.

1. Check that dispenser location meets all requirements in this manual and cut counter as shown.

Single-sided dispensers – Plan view

Counter cut-out

or slide-in installations only

30.375"

(772mm)

Min.

flat surface

38.5" (978mm)

Dual-sided 12 & 24 valve dispensers – Plan view

Counter cut-out

Dual-sided dispensers cannot be slid into counter
unless raised above counter. Call factory for details.

11.625"

(296mm)

Min.

30.375"

(772mm)

48.5" (1232mm)

7. 12 5"

(181mm)

33" (839mm)

flat surface

Dual-sided 20 valve dispensers – Plan view

Counter cut-out

Dual-sided dispensers cannot be slid into counter
unless raised above counter. Call factory for details.

11.625"

(296mm)

30.375"

(772mm)

42.5" (1080mm)

38.5" (978mm)

7. 125"

(181mm)

11.625"

(296mm)

Min.

33" (839mm)

flat surface

38.5" (978mm)

2. Place support blocks in cabinet to raise dispenser to a height of 12" (305mm).

3. Place dispenser in counter onto support blocks.

4. Attach adjustable legs to dispenser.

5. Remove support blocks and lower dispenser feet to oor.

6. Adjust legs for 1/8" (4mm) clearance between dispenser lip and countertop to verify there is no load on ange.

7. Apply a bead approximately 1/4" (6mm) in diameter of NSF-listed silicone sealant (Dow Corning RTV-732 or
equivalent) around perimeter of dispenser where it meets counter. Smooth sealant to a 1/8" (4mm) radius.

8. Install a PVC drain line with at least a 1/4" per foot (20mm per 1m) slope. Insulate drain line to prevent

condensation.
Note: Do not apply excessive heat if any sweating of ttings is necessary. Heat conduction through metal may
melt threads in plastic drain.

Do not reduce drain line size or tie drains together.

9. Make electrical connections in accordance with applicable wiring diagrams provided. Provide disconnects
within 10 ft (3m) of dispenser and ice machine for servicing.

11.625"

(296mm)

8

Front View, VU300

ice tube
retaining
bracket

ice tube

thermostat

9

Field wiring diagrams

10987654321

carbonated

non-carbonated

Note: Field wiring diagrams are intended to aid electricians or technicians in understanding how equipment

works. All eld wiring must be installed in accordance with all local and NEC codes.

Electric
Power
Source

DISPENSER

LEFT JUNCTION BOX

W

B

GND

GRN

RIGHT JUNCTION BOX

BL

Y

RD

CONVERTER BOX
TO ICE MACHINE 1

CONVERTER BOX
TO ICE MACHINE 2

Connecting beverage lines

1. Connect syrup and water lines. Non-carbonated water line will be labeled “water”. Syrup lines are numbered
and correspond to the valves as shown in drawing(s) below. Valve one is always next to ice tower.

2. The center 4 valves are pre-plumbed to both carbonated and non-carbonated water lines with the

QuickCARB
avor with the ip of a lever (see below).

3. Clean and sanitize beverage lines according to cleaning instructions.

™

beverage manifold. Valves can be individually changed from a carbonated to a non-carbonated

Valve position #1 is always next to ice

tower. Left-hand unit shown.

VU300B QuickCARB manifold

(see dispenser for model specic

QuickCARB conguration)

Rear view

10

Installing optional auto-ll ice machine kit(s)

Correct installation of RIDE™ model ice machine(s) is critical to proper performance of ice machine. Refer

to installation manual packed with ice machine for important details on ice transport tube run, ventilation

requirements and other installation requirements. Failure to comply with instructions may void warranty.

To start and operate dispenser

1. Follow detailed cleaning instructions in service manual before operating dispenser.

2. On units with Follett integral ice water bath beverage cooling (“B” models) only, slowly pour water into ice
water bath area to ll empty bath and submerge coils. Coils are submerged when water starts to ow out
overow drain. DO NOT SPLASH WATER ON ELECTRICAL BOX. Once lled with water, add ice to bath

until ice covers top of water bath.

3. For manual load units, remove front drain pan or rear lid and ll storage area with approved ice.

Note: Follett manual load dispensers can accommodate most cube/cubelet ices up to 1" square, or Follett
compressed nugget ice. Crushed, ake, bagged, nugget or congealed ice cannot be used. Use of these
ices can jam dispenser and void warranty. Separate any “waffle-like” sections of cubes before adding to
dispenser. For ice compatibility questions, please call Follett customer service at [phone] or
[phone].

4. Turn power switch located on dispenser control box to ON position.

5. For automatic ll units, follow detailed instructions in ice machine installation section of installation manual,
then turn ice machine (bin signal) switch(es) located on dispenser control box to ON position and begin to

make ice.

6. When dispenser has at least 6" (153mm) of ice in storage area, test operation.

11

Operation

How the dispenser works

Follett’s dispensers may be fed by Follett RIDE model ice machines or manually loaded (using ice from another

source).

In all models, ice is stored below the counter in the dispenser storage area. When the dispense lever or button is

pushed, the dispense motors are activated. This causes the wheel assembly in the storage area to turn, moving
ice to the vertical auger assembly, which carries ice up to the dispense chute where it drops by gravity into the

container.

In units used with an optional ice machine accessory, ice is manufactured remotely and may be located up to 20ft
(6.1m) away from the dispenser for Maestro ice machines and 75 ft (23m) away from the dispenser for Horizon ice
machines. Extruded ice is transported through a tube and pushed to the storage compartment of the dispenser.
When the bin is lled, a bin thermostat shuts the ice machine off to avoid overlling the bin. The ice machine will

restart after 20 minutes if the bin is calling for ice.

Units with integral ice water bath beverage cooling are equipped with a water bath timer circuit that activates the
water bath pump for 35 minutes when ice lever or button is activated, or when the ice water bath warms up and

calls for more ice.

Ice movement

12

Cleaning

Using solutions below, clean and sanitize storage area and beverage lines before starting unit and on a routine

basis as noted below.

Note: Always disconnect power before cleaning dispenser.

Do not run plastic parts through a dishwasher.

Solution A: Combine 1 oz (30ml) bleach with 2 gal (8L) hot water.

Solution B: Combine 1/4 oz (7ml) bleach with 2 gal (8L) hot water.

Note: Cleaning solutions temperature must be at 75 F – 125 F (24 C to 52 C)

Recommended cleaning prior to start up

Cleaning ice storage area before use

1. Refer to disassembly instructions (see Service section) and remove dispense wheel from ice storage area.

2. Remove auger, auger tube and dispense mechanism.

3. Wipe all components and ice storage area with cleaning Solution A.

4. Rinse all components and ice storage area thoroughly with clear, potable water.

5. Wipe all components and ice storage area with sanitizing Solution B.

Cleaning beverage lines

Prepare 6 gallons (23L) of cleaning Solution A. Fill a clean product tank with cleaning solution. Fill a second clean

product tank with potable rinse water.

1. Disconnect all syrup lines from product containers.

2. Connect syrup line #1 to cleaning solution tank, pressurize tank to 20-50 psi, and dispense 1/2 gallon (2L) of

solution into a suitable container from valve #1.

3. Connect syrup line #1 to rinse tank, pressurize tank to 20-50 psi, and dispense 3 gallons (11L) into a suitable

container from valve #1.

4. Repeat this cleaning and rinsing for all syrup lines.

5. Remove diffusers and nozzles from valves, soak in cleaning solution, rinse well and reinstall.

Sanitizing beverage lines

Prepare 6 gallons (23L) of sanitizing Solution B. Fill a clean product tank with this solution.

1. Connect one tank to syrup line #1. Dispense 1/2 gallon (2L) from valve #1.

2. Repeat for all remaining syrup lines, allowing sanitizing solution to remain in all circuit lines for 15 minutes.

3. Connect a clean, empty tank (pressurized to 50 psi) to each syrup line and blow out sanitizer by operating

each valve.

4. Remove diffusers and nozzles from valves, soak in sanitizing solution for 15 minutes, rinse well and reinstall.

5. Reconnect all lines and dispense product through valves to purge any remaining sanitizer.

13

Recommended daily dispenser cleaning

1. Remove all debris from drain pan.

2. Pour 1 gallon (4L) hot water into drain pan to keep drain lines clear.

Recommended weekly dispenser cleaning

1. Remove drain pan and grille and wash with Solution A. Rinse thoroughly.

2. Remove nozzles and diffusers from valves, soak for at least 10 minutes in cleaning Solution A, rinse,

sanitize with Solution B and reinstall.

3. Pour a solution of one cup (8oz/237ml) household bleach mixed with one gallon (3.8L) hot water into
drain pan to help prevent algae growth in drain lines.

Recommended quarterly dispenser cleaning

1. Remove top from dispenser and turn power switch to OFF position.

2. Remove ice from storage area.

3. Remove dispense chute cover, chute, auger motor assembly, auger and auger tube (see Service section).

4. Remove drain pan, grille, dispense wheel, agitator rods, and drive shaft (see Service section).

5. Clean all components and bin storage area with Solution A, rinse thoroughly with clear water and sanitize
with Solution B.

6. Remove nozzles and diffusers from valves, soak for at least 10 minutes in cleaning Solution A, rinse,
sanitize with Solution B and reinstall.

For units with integral ice-water bath beverage cooling only:

1. Remove side access panel next to ice tower with two upper screws and lift out.

2. Disengage service drain tube (on utility connection side of dispenser) from mounting bracket and drain

ice water bath.

3. Use a bottle brush to clean coils with Solution A, rinse and sanitize with Solution B.

4. Reposition ice water bath drain line in up position so water does not drain out.

5. Pour Solution A into ice water bath until it ows out overow drain.

6. Turn power ON to unit and dispense a small cup of ice to activate pump.

7. Allow pump to run for two minutes to clean pump and pump lines.

8. Turn power OFF.

9. Drain bath and replace drain tube in mounting bracket in up position to avoid siphoning water bath water.

Putting unit back in service after quarterly cleaning

1. On units with integral beverage cooling, ll ice water bath with water until water spills out of
bath overow drain.

2. Reassemble components.

3. For manual load units, ll unit with an approved ice (see important cautions on page 4).

4. For automatic load units with R400A/W (R404A refrigerant) ice machines, turn bin signal switch(es) and
dispenser power switch to ON position and allow storage area to ll.

5. Push dispense button or lever to test that dispenser is functioning properly.

Recommended quarterly cleaning of optional auto-ll ice machine kit(s).

Units equipped with optional ice machines require cleaning of ice machine system at least every six months,
and more often if local water conditions dictate. Failure to clean ice machine system will result in decreased

performance and potential damage to ice machine. Refer to Ice machine Operation and Service Manual.

14

fixed ramped
yoke rod with
bracket (below
rotating
drive bar)

fixed yoke rod
with bracket

auger motor

auger tube

auger

wheel motor

drive shaft

auger
tube
ring

Service

Dispense chute cover removal

1. Remove top cover.

2. Remove two screws from top cover and pull cover
forward and down to remove.

3. On push button units, disconnect plug on harness.

Auger motor assembly removal

1. Remove drain pan.

2. Remove thumbscrews from splash guard and remove.

3. Remove thumbscrews from splash panel; lift and pull

forward at base of panel and remove.

4. Unplug auger motor at connector.

5. Remove two 1/4-20 bolts holding auger motor to hold-

down bracket.

6. Remove two thumbscrews from auger motor stabilizer
bracket and set aside.

7. Lift auger motor off.

Gate assembly removal

1. Remove dispense chute cover and auger motor

assembly.

2. Remove thumbscrews on each side of clear focus chute
and remove.

3. Remove quick release pin holding dispense gate
assembly and chute.

4. Lift gate up and over hinge tabs, then carefully pull

and tilt to unhook from solenoid link.

5. Pull ice chute toward you to unclip from dimples on

chute mounting bracket.

6. Pull ice chute and gate toward you and out through

panel opening.

7. Lift dispenser mechanism assembly off auger and
auger tube.

Auger and auger tube removal

1. Remove dispense chute cover and auger-motor

assembly.

2. Remove side panel of tower.

3. Remove screw holding top auger tube ring to lower ring.

4. Lift auger out of auger tube.

5. Lift out auger tube, turning as needed to clear rivnuts on

Dispenser wheel removal

1. Remove dispenser top and turn power switch OFF.

2. Remove all ice from bin.

3. Remove drain pan and ice bin access cover below it.

4. Remove splash guard and wheel motor access cover.

5. Unplug wheel motor at connector and remove ground

6. Remove wheel motor by pulling out two quick release

7. Lift drive shaft up through hole in countertop.

8. Lift dispense wheel out through drain pan opening.

side auger motor mounting bracket.

wire.

pins.

gate assembly

ice chute

Dispenser cutaway – Front view

Dispense chute assembly

quick release pins

gate assembly

springs

mounting bracket

Top view

ice chute

15

Wiring diagrams

Single-sided models

GND

GREEN

PL13

L1

GREEN

TRANS#1

BIN STAT1

JUNCTION

BOX

115V

PL13

BLK

POWER

SWITCH

BLUE

R1
(6)

BLUE

(R)

BLUE

(1)

PL12

TB

C

DRAIN PAN

SWITCH

(DP-NO)

TB

PL3

BROWN

PL10

BLACK BLACK BLACK

BLACK

DISPENSE
SWITCH #1

C NO

DISPENSE

R1

96

QC QC

KEY

SWITCH #1

NO

DRAIN PAN

#1

TRANSFORMER #1

R

RED

C

SWITCH

#2

(DP-NO)

PL3

DRAIN PAN
SWITCH #1

SODA VALVES - SIDE #1

Valve_1 Valve_2 Valve_3

BLACK

DISPENSE

PL12

4

7

NO

BLKBLKBLKBLK BLKBLK BLK

115 VOLTS

24 VOLTS

BLUE RED

NOC

Valve_4

BLK

R1

R2

4

7

WHITE

C

DISPENSE

DISPENSE

SOLENOID #1

PL4

Valve_5

BLK

RELAY

A

BLK

R1

B

Valve_6

WHEEL MOTOR

PL1

RED

WM

AUGER MOTOR

PL2

BLK

AM

PL4

JUNCTION

L2

PL1

WHT

WHT

PL2

WHTBLUE

TRANS#1
(C)

REDBLUE

R1

(B)

WHT

PL13

WHT

TB

TB

BOX

115V

LEGEND:

TERMINAL STRIP CONNECTION

PIN and SOCKET CONNECTION

TRANS#1

R2 (6)

TRANS#2

TRANS#2

(R)

(R)

(R)

BLUE BLUE

2

1

BIN T'STAT

PL5

BLUE

BLUE

PL11

BLUE

BLACK

BLACK

Valve_1 Valve_2

BLUE

BLUE

BLACK

DISPENSE
SWITCH #2

BROWN

C NO

DISPENSE

R2

6 9

QC QC

KEY

SWITCH #2

SODA VALVES - SIDE #2

IM_#1

BLUE

SWITCH

BLUE

IM_#2

TRANSFORMER #2

R

RED

BLACK

Valve_3

PL7

BLUE

PL8

RED

115 VOLTS

24 VOLTS

PL5

C NO

DRAIN PAN
SWITCH #2

Valve_10Valve_7 Valve_8 Valve_9 Valve_11

OPTIONAL

BIN SIGNAL (24V)
ICEMAKER #1

BIN SIGNAL (24V)
ICEMAKER #2

24V JUNCTION BOX

WHITE

C

DISPENSE

BLUE

DISPENSE

SOLENOID #2

PL6

BLUE

BLACK

Valve_5Valve_4

RELAY

R2

Valve_12

YEL

YEL

BA

Valve_6

PL7

PL8

PL6

RED

RED

PL10

QC

RED

RED

RED

RED

TRANS#1
(C)

TRANS#1
(C)

TRANS#2
(C)

R2
(B)

TBTB

Valve_8Valve_7 Valve_9

Valve_11Valve_10

OPTIONAL

16

Valve_12

PL11

RED

TRANS#2
(C)

Dual-sided models

TERMINAL STRIP
CONNECTION

PIN and SOCKET
CONNECTION

LEGEND:

NO

C

NO

C

R1

4

7

PL3

C NO

PL3

A

PL1

PL2

PL2

B

2

R1

96

1

PL4

PL4

PL1

PL12

PL12

PL13

7

4

R2

PL10

PL10

NOC

QC QC

PL7

PL8

PL8

PL7

PL11

PL11

PL5

C NO

6 9

R2

PL6

PL6

C NO

PL5

BA

PL13

TB

TB

TB

TB

TBTB

PL13

DISPENSE

RELAY

WHEEL MOTOR

L1

DISPENSE

BLK

BLUE

RED

R1

AUGER MOTOR

L2

AM

WM

RED

BLK

WHT

WHTBLUE

BLUE

BLUE

BIN T'STAT

DISPENSE

BLUE

BLUE BLUE

IM_#1

BLUE

BLUE

IM_#2

SWITCH

RED

GND

GREEN

GREEN

WHT

BLKBLKBLKBLK BLKBLK BLK

WHITE

BLACK

C

R

BLUE RED

BROWN

REDBLUE

KEY

SWITCH #1

Valve_10Valve_7 Valve_8 Valve_9 Valve_11

Valve_4

BLACK

Valve_1 Valve_2 Valve_3

RED

Valve_5

BLUE

BLACK BLACK BLACK

SODA VALVES - SIDE #1

BLUE

RED

QC

YEL

YEL

RED

RED

RED

SODA VALVES - SIDE #2

BLACK

Valve_3

Valve_8Valve_7 Valve_9

Valve_1 Valve_2

Valve_11Valve_10

Valve_5Valve_4

BLACK

BROWN

BLUE

BLUE

BLUE

BLACK

BLUE

KEY

SWITCH #2

BLACK

DISPENSE

RED

BLUE

RED

DISPENSE

RELAY

R2

RED

TRANSFORMER #1

TRANSFORMER #2

BLK

WHT

WHT

BLK

BLK

R1
(B)

TRANS#1
(C)

DISPENSE
SWITCH #1

DRAIN PAN
SWITCH #1

DISPENSE

SOLENOID #1

115 VOLTS

24 VOLTS

115 VOLTS

24 VOLTS

BIN SIGNAL (24V)
ICEMAKER #1

BIN SIGNAL (24V)
ICEMAKER #2

24V JUNCTION BOX

DISPENSE
SWITCH #2

DRAIN PAN
SWITCH #2

DISPENSE

SOLENOID #2

R2 (6)

TRANS#2

(R)

TRANS#2

(R)

R1

(6)

TRANS#1

(R)

BIN STAT1

(1)

TRANS#1
(C)

TRANS#1
(C)

TRANS#2
(C)

R2
(B)

WHITE

BLACK

C

R

TRANS#1

(R)

TRANS#2
(C)

POWER
SWITCH

DRAIN PAN

SWITCH

#1

(DP-NO)

DRAIN PAN

SWITCH

#2

(DP-NO)

QC QC

JUNCTION

BOX

115V

JUNCTION

BOX

115V

Valve_12

Valve_6

OPTIONAL

Valve_12

Valve_6

OPTIONAL

17

Dispenser troubleshooting guide

Before calling for service

1. Check that ice is in the dispenser and that congealed cubes are not causing a jam.

2. Check that circuit breaker and switches are in ON position.

3. Check that drain pan and top are on securely. If ajar, dispenser will not operate. When the top is off, auger

does not operate, even though the solenoids do (page 18).

4. Check that all drains are clear.
Note: For units equipped with Follett Chewblet auto-ll ice machine kit(s), see Ice Machine Operation and

Service Manual for service and troubleshooting information.

Symptom

Ice does not dispense.

• Auger motor does not run

• Wheel motor does not run

Ice does not dispense.

• Auger motor runs

• Wheel motor runs

• Gate does not open

Ice does not dispense.

• Auger motor does not run

• Wheel motor runs

Ice does not dispense.

• Auger motor runs

• Wheel motor does not run

Warm drinks or soda foaming.

Possible cause

1. Power switch faulty or in OFF
position; loose connection.

2. Faulty dispense switch.

3. Faulty transformer.

4. Drain pan ajar.

5. Faulty drain pan safety switch.

1. Loose electrical connection.

2. Linkage problem between
solenoid and gate.

3. Faulty solenoid.

1. Loose electrical connection.

2. Faulty auger motor.

3. Faulty run capacitor.

1. Loose electrical connection.

2. Faulty wheel motor.

3. Faulty run capacitor.

1. No ice in storage bin.

2. Water drained out of ice water
bath.

3. Circulating pump not running.

4. Board off on ll error.

Solution

1. Turn power switch to ON position;

check connections.

2. Replace switch.

3. Replace transformer.

4. Check pan and reseat.

5. Replace switch.

1. Check connections.

2. Check linkage.

3. Replace solenoid.

1. Check connections.

2. Check auger motor.

3. Check run capacitor.

1. Check connections.

2. Check wheel motor.

3. Check capacitor.

1. Fill storage area with ice or check
ice machine operation.

2. Check that ice water bath drain

tube is in xed upright position.

3. Check pump and PC board for

output.

4. Cycle power on/off to reset board.

No ice in dispenser.

If problems persist after following this basic troubleshooting guide, call Follett’s

technical service department at [phone] or [phone].

1. Power switch in OFF position or
faulty.

2. Bin signal switches in OFF

position or faulty.

3. Faulty bin thermostat.

4. Faulty transformer.

5. Ice machine related problem.

6. Faulty or disconnected wiring.

18

1. Check switch and replace if

necessary.

2. Check switch and replace if

necessary.

3. Replace bin thermostat.

4. Replace transformer.

5. Refer to Ice machine Operation and
Service Manual for diagnosing.

6. Check for power and bin signal on

ice machine PC board.

Operational status

The chart below shows the operational status of various parts when certain switches are turned off or accessories
are removed.

Condition Pump Solenoids Auger Wheel Beverage

valves

Top lid off OFF ON OFF OFF ON

Drain pan off ON ON OFF OFF OFF

On/off switch

in OFF position OFF OFF OFF OFF OFF

Beverage
switch in OFF
position ON ON ON ON OFF

Water bath circuit board operation

The temperature sensor is hard wired directly to the circuit board. The water bath circuit board operates on 24
volts AC. The bath pump will run for 35 minutes whenever ice is dispensed or the bath calls for ice.

Optimal beverage temperature is controlled by the circuit board located in the electrical box. The board monitors
the water bath temperature and holds it to a factory setting. When the Red LED is ON, the bath solenoid, auger

motor, wheel motor and bath pump are energized. Ice will be dispensed into the water bath for 12 seconds, then

stop for 60 seconds. The pump will stay energized, and the circuit board will then monitor the water temperature.

If it is below the set point, the Green LED will come on, the Red LED light will go off, and ice will not dispense
into the water bath. If the temperature of the bath is determined to be above the set point, the Red LED will

remain on. The circuit board has a delay of 60 seconds before more ice is dispensed into the water bath.

LED indicators:

Green – the water bath is at the set temperature.
Red – the bath temperature is above the set temperature and the bath is calling for ice.

Flashing LED indicators:

Flashing Red and Green – the circuit board has gone into an error mode:
Alternate ashing – circuit board has power and is waiting for hopper cover and dispenser top to be
replaced.
Simultaneous ashing – the water bath did not reach set temperature in 40 minutes. Reset this error

mode by turning power off, removing top lid, drain pan or rear lid.

Electrical box – Front view

0

I

19

0

I

0

I

Replacement parts

1

15

11

9

8

10

13

14

12

6

5

4

3

2

Hopper

Top view

lower ring

6

7

Order parts online
www.follettice.com

4

Top view

auger tube seal

reinforcing tab

5

16

countertop
section

Front view
auger tube

Reference # Description Part #

1 Motor, auger (includes capacitor), 100 RPM*

(If your machine serial number precedes C69443, then you need to order motor and

bracket kit, part# 00923029.)

2 Bracket, auger motor hold-down 502047
Not shown Bracket, auger motor stabilizer 00108498
Not shown Seal, shaft, auger motor 501977
3 Auger 501980
4 Auger tube (includes insulation) 00126870
5 Insulation, auger tube 502099
6 Ring, auger tube, upper 501939
7 Ring, auger tube, lower 502155
8 Motor, wheel, Brother (includes capacitor) 502657
9 Bracket, wheel motor 501981
Not shown Capacitor, wheel motor, Brother 502658
Not shown Gasket, wheel motor bracket 501982
Not shown Pin, quick release, wheel motor (2 required) 502102
10 Drive shaft assembly 00126888
11 Agitator rod, xed 502629
12 Wheel, dispense 501978
13 Bearing plate, bottom auger 501971
Not shown Agitator rod, ramped 502628
Not shown Bracket, xed agitator (2 used per unit) 501974
Not shown Thumbscrew, 10/32 x 3/4, xed agitator bracket (2 required) 501259
14 Tee, drain 502059
15 Thermostat 500514
16 Bracket, ice hose and wheel motor 502050
Not shown Leg 00137257
Not shown Plug 2 lead, male, bin signal 502333
Not shown Socket 2 lead, female, bin signal 502334

00918904

20

4

6

Dispense assembly

Side view

1

1

Top view

2

3

Order parts online
www.follettice.com

3

7

4

Reference # Description Part #

1 Gate, dispense 501955
2 Linkage pin, gate/solenoid 502096
3 Pin, quick release, 3" (77mm), gate and lever 501949
4 Chute, ice 501952
5 Solenoid 501961
Not shown Boot, solenoid 502098
6 Dispense mechanism assembly 501948
7 Spring, dispense mechanism (1 per side) 501950
Not shown Chute, focus 502459
Not shown Lever, dispense 501953
Not shown Push pins 502618

4

5

11

7

7

2

1

3

10

9

5

Reference # Description Part #

1 Pump, water bath (includes mounting plates and elbow) 00111 4 7 6
2 Elbow, overow, 1" (26mm) x 3/4 MPT 502465
Not shown Elbow, clean out, drain, 3/8" (10mm) x 3/8 MPT 502466
3 Syrup coil 00125864
4 QuickCARB, foam pack assembly 00924498
5 Foam pack assembly, 3 valve 00924480
Not shown Foam pack assembly, 2 valve 00924472
6 Coil, carbonated water, 8 valve & 10 valve 00119560
7 Coil, water/carb, 8 valve & 10 valve 00124701
8 Manifold, carbonated water, 8 valve & 10 valve 207540
9 Manifold, water 8 valve & 10 valve 00123141
10 Guide, ice bath, LH 00127084
Not shown Guide, ice bath, RH 00127092
11 Tubing, vinyl, pump (order by foot – min 3 ft) 501966
Not shown Manifold, carbonated water, 12 valve 00931188
Not shown Manifold, carbonated water, 24 valve 00931170

5

8

6

21

24VAC (YEL)

NO

NC

24VAC (RED)

C

L2 (WHT)

PUMP

LID

ready

MTR

Beverage bath control

board detail

COLDWARM

BEV. BATH
INDICATOR

000

III

COM

N.O.

(orange)

3

1

3

2

5

4

7

4

4

5

6

Electrical components

Top view

Order parts online
www.follettice.com

Side view

Front view

Reference # Description Part #

1 Transformer, 24V 502058

2 Relay, dispense 501826

3 Strips, terminal 502472

4 Switches (power and ice machine) 502209

5 Board, circuit and probe (one unit) 502473

6 Bracket, probe 00111484

7 Switch, safety 207867

Not shown Switch, safety, drain pan assembly, LH unit 502500

Not shown Switch, safety, drain pan assembly, RH unit 502501

Not shown Switch, dispense, lever 502505

Not shown Bracket, safety switch, drain pan, RH 502609

Not shown Bracket, safety switch, drain pan, LH 502610

Not shown Thermostat, bin level 500514

Not shown Converter box, bin signal 01067156

Not shown Relay 01020734

22

2

7

Dispenser exterior

Single-sided dispenser Dual-sided dispenser

1

Order parts online
www.follettice.com

3

12

Plan View

10

14

9

5
11

7

6

15

7

10

13

1

9

8

4

11

6

15
13

14

Reference # Description Part #

1 Lid, with graphics, single-sided, 8 & 10 valve 00126805

1 Lid, with graphics, single-sided, 12 valve 00923565

2 Lid, with graphics, dual-sided, 20 valve 00126813

2 Lid, with graphics, dual-sided, 24 valve 00923573

3 Graphics, “Follett”, single-sided 8 & 10 valve 00116780

3 Graphics, “Follett”, single-sided 12 valve 00941039

4 Access panel, tower, single-sided 00108407

5 Access panel, tower, dual-sided 00115246

6 Panel, front, 12 & 24 valve 00182162

Not shown Cover, ice opening (below drain pan) 00143685

7 Drain pan, plastic, 8, 10 & 20 valve 00108829

7 Drain pan, plastic, 12 & 24 valve 00181412

Not shown Switch, drain pan safety 502475

8 Grille, drain pan, 8, 10 & 20 valve 00108845

8 Grille, drain pan, 12 & 24 valve 00181396

9 Chute cover, dispense, push-button with black switch 502440

9 Chute cover, dispense, push-button, ice (includes stainless steel switch and label) 01156470

Not shown Chute cover, dispense, lever 502439

10 Splash guard, 8, 10 & 20 valve 00121517

10 Splash guard, 12 & 24 valve 00181610

11 Thumbscrew, 10/32-1/2, splash guard 501100

Not shown Switch, dispense, push-button, black (includes label) 502441

Not shown Switch, push-button, stainless steel, ice (includes label) 01145507

Not shown Switch, dispense lever (includes boot and spacer) 501714

Not shown Boot, dispense switch button, lever 501841

Not shown Access cover, wheel motor (behind splash guard) 00114546

Not shown Fitting, drain, drain pan, brass 00143677

Not shown Lip kit (plastic strip bordering ice bin opening and adhesive) 502285

Not shown Insulation, transport tube (sold by the foot) 501176

Not shown Tube, ice transport, 10 ft 502522

Not shown Tube, ice transport, 20 ft 502523

23

Order parts online
www.follettice.com

Reference # Description Part #

12 Graphics, “Follett”, dual-sided, 20 valve (one) 00117366

12 Graphics, “Follett”, dual-sided, 24 valve (one) 00181628

13 Drain box 00155218

14 Bracket, drain pan locator 00143693

15 Bracket, drain box and pan locator 00155200

®

Not shown Grill, Sure-Fill

Not shown Grill, Sure-Fill/Optill, 12 valve 00997147

Not shown Cornelius UFB-1 Valve, Push-button 00106963

Not shown Cornelius UFB-1 Valve, Lever 00106955

Not shown Nozzle & diffuser, Cornelius UFB-1 00156281

Not shown Cornelius UFB-1 Valve, Water lever add-on kit 207495

Not shown Lancer Valve, Push-button 205508

Not shown Nozzle, Lancer 207919

Not shown Diffuser, Lancer 207920

Not shown Lancer Valve, Water lever add-on kit 207558

Not shown O-rings, Valve mounting block 00107730

/Optill, 10 valve 00127951

Sure-Fill is a registered trademark of Lancer Corporation, San Antonio, Texas.

QuickCARB and RIDE are trademarks of Follett LLC.
Follett and Chewblet are registered trademarks of Follett LLC, registered in the US.

801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]

www.follettice.com

00119644R10

© Follett LLC 12/16