Follett C25R5W Parts List

25 and 50 Series

Ice and Water Dispenser

Operation, Service and Parts Manual

Service Number 5024400 and Above

207933R03

C25T5A/W C50T5A/W

801 Church Lane • PO Box D, Easton, PA 18044
Toll free [phone] • (888) 2-FOLLETT
[phone] • Fax [phone] • www.follettice.com

H25T5A/W H50T5A/W

C25R5A/W C50R5A/W

H25R5A/W H50R5A/W F255A/W F505A/W

Order parts online
www.follettice.com

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Welcome to Follett

Follett ice dispensers enjoy a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that your dispenser delivers this high performance, we ask that you review the first two
pages of this manual to understand the operation and requirements of your new dispenser. Pages 4 - 11 are for use by
service technicians maintaining the unit. Should you have any questions or require technical help at any time, please call
our technical service group at [phone] or (888) 2-FOLLETT or [phone].

Operation

Before you begin

Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett ice dispensing equipment. Following is an explanation of model numbers:

Electrical specifications

Freestanding models and models with integral icemakers

Basic electrical 115/60/1 Total system 13.0 amps, max. fuse size 20 amps
Alternate electrical 230/50/1 Total system 6.8 amps, max. fuse size 15 amps

Models with remote icemakers

Models with remote icemakers require separate circuits and disconnects for icemaker and dispenser.
Basic electrical 115/60/1 Icemaker 11.0 amps, max. fuse size 20 amps

Dispenser 2.0 amps, max. fuse size 15 amps

Alternate electrical 230/50/1 Icemaker 6.0 amps, dispenser .8 amps, max. fuse size 15 amps each

All models must be hard-wired. Equipment ground required. Electric disconnects required within 10 ft (3m) of dispenser.
One disconnect each for dispenser and icemaker for all 25/50 series dispensers with remote icemaker.

Ambient specifications

Air Temp 100° F/38°C Max. 50°F/10°C Min.
Water Temp 90°F/32°C Max. 40°F/4°C Min.
Water Pressure 70 P.S.I. Max. 10 P.S.I. Min.

Plumbing C25/50 with H25/50 with C25/50 with H25/50 with F25/50

remote icemaker remote icemaker integral icemaker integral icemaker

Dispenser drain 3/4" FPT 3/4" ID 3/4" FPT 3/4" ID 3/4" FPT
Icemaker drain 1/2" MPT 1/2" MPT – – 3/8" FPT
Water inlet 1/4" FPT 1/4" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Cond. inlet – w/c only 3/8" FPT 3/8" FPT 1/2" FPT 1/2" FPT 3/8" FPT
Cond. drain – w/c only 1/2" FPT 1/2" FPT 1/2" FPT 1/2" FPT 1/2" FPT

Note: Water shut-off recommended within 10 feet (3m) of dispenser.

Drain to be hard piped and insulated and maintain at least 1/4" per foot (6mm per 304mm run) of slope.

C50T5A

1. Dispenser configuration – C = countertop, H = wall mount, F = freestanding

2. Approximate storage capacity in lbs

3. Icemaker location – R = remote icemaker; T = integral icemaker in top of cabinet.

Note: No letter is used to indicate icemaker located in base of freestanding units.

4. Icemaker capacity – 5 = 400 lbs/day, R22 refrigerant

5. Condenser type – A = air-cooled, W = water-cooled

1 2

3 4

5

2

Important cautions

• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at
all times. If access to this area is required, power to unit must be disconnected first.

•A Follett QC4-FL4S water filter system (order #AFSYSTMFL4S) in icemaker inlet water line is
recommended.

•Ice is slippery. Maintain counters and floors around dispenser in a clean and ice-free condition.

•Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.

• Countertop dispensers that sit on legs (not bolted to counter) can be inadvertently moved. Care should be
taken when operating and cleaning to avoid accidents.

!

How the dispenser works

Follett’s 25 and 50 automatic load ice dispensers receive ice from Follett's 400 lb/day icemaker located in the
dispenser base, in the cabinet top or in a remote location up to 20 feet (6 meters) away. Ice produced is stored in the
bin section of the dispenser. On lever and push-button dispensers, when the dispense lever or button is pushed, the
ice dispense solenoid is energized. This opens the gate and activates the dispense motor, causing the wheel to turn.
This moves ice to the dispense chute where it drops by gravity into the container held below the chute.

In Follett’s continuous icemaking process, water freezes to the inside walls of the evaporator. A rotating stainless
auger carries the ice to the top of the evaporator where it is compressed and extruded through an outlet port. The ice
is then pushed through a tube to the dispenser bin. When the storage area is full, a bin stat opens and shuts the
icemaker off.

A level fill circuit maximizes the fill in the bin by rotating the wheel at intervals until the bin is completely filled. When
the bin is filled, a bin stat shuts off the icemaker to avoid overfilling the bin. The icemaker will restart after 20 min. if the
bin is calling for ice.

How the SensorSAFE™accessory works

Follett’s SensorSAFE accessory maximizes sanitation and minimizes the possibility of cross-contamination by
eliminating physical contact between the cup or container and dispenser. Sensors in the panel use reflected infra-red
light to detect the presence of the container and send a signal to a control board which then activates the appropriate
components for ice or water dispensing. The SensorSAFE package includes a cleaning switch under the left side of
the front cover which temporarily shuts off dispensing to allow cleaning of the panel and lenses. If the switch is not
turned back on after cleaning, the dispenser automatically resets after two minutes for normal operation. SensorSAFE
also includes a time limit safety feature which automatically stops ice dispensing after one minute of continuous
dispensing. Dispensing can be resumed by moving the container away from the dispenser and returning it to the
activation zone.

How the chilled water accessory works

Follett’s chilled water accessory uses ice from the dispenser’s storage hopper to chill incoming water supplied to the
water station. The water chiller assembly is located in the dispenser cabinet under the storage hopper. As ice is
dispensed, or the wheel motor is energized during the level fill cycle, ice is automatically fed into the water chiller
assembly to chill the water coil inside the assembly.

To start-up and operate dispenser

Refer to the 25/50 Series Installation Manual (and Icemaker Installation Manual, form #206428, if unit is equipped with
a remote icemaker) packed with equipment for cleaning and start-up instructions before operating unit.

Cleaning

Follett recommends the periodic cleaning schedule below to ensure the quality of ice provided. Use only
recommended cleaning solutions. Do not use solvents, abrasive cleaners,metal scrapers or sharp objects.

Solution A: Prepare cleaning solution (200 ppm of available chlorine content) of Ecolab Mikro-chlor Cleaner or

equal chlorinated detergent. Solution temperature must be 75˚ to 125˚F (24˚ to 52˚C).

Solution B: Prepare sanitizing solution (50 ppm of available chlorine content) of Ecolab Mikro-chlor Cleaner or equal

chlorinated detergent. Solution temperature must be 75˚ to 125˚F (24˚ to 52˚C).

Weekly cleaning – dispenser grille and drain pan

1. Remove grille and wash with Solution A. Rinse thoroughly.

2. Pour 1 cup (284ml) household bleach into drain pan, followed by 1 gallon (3.8L) of hot tap water to flush drains.

SensorSAFE dispensers:

Deactivate dispenser by depressing and releasing clean switch located on left side of unit under top front cover.
Clean lens using a soft cloth and mild, non-abrasive cleaner. Reactivate dispenser by depressing and releasing
clean switch a second time.

Quarterly cleaning - dispenser hopper

1. Remove all ice from dispenser bin.

2. Remove center thumbnut on dispense wheel in bottom of bin and ice baffle at front of bin area.

3. Tilt rear of dispense wheel up and lift to remove.

3

Warning - Always disconnect power to dispenser and icemaker before cleaning.

!

4. Remove dispense mechanism.

5. Wipe lid, wheel, baffle, inside of storage area and dispense mechanism with damp cloth wrung out in Solution A.

6. Rinse all above items with damp cloth rinsed and wrung out in clear water.

7. Sanitize all above items with damp cloth wrung out in Solution B. Do not rinse.

8. Pour 1 cup (284ml) household bleach into drain pan, followed by 1 gallon (3.8L) of hot tap water to flush drains.

9. See Dispense Wheel Removal section for proper spacing of baffle and reinstall parts.

10. If unit is equipped with chilled water accessory, also see below.

If dispenser is equipped with chilled water accessory:

1. Remove two (2) screws securing splash panel and lay splash panel on dispenser drain pan.

2. Disconnect 3/4" drain line from bottom of chilled water canister.

3. Loosen (do not remove) screw securing front bracket of chilled water canister to bottom of dispenser hopper.

4. Rotate canister to left to release front bracket, then pull canister forward to disengage rear bracket.

5. Remove chilled water coil from canister and clean with cloth wrung out in Solution A.

6. Wipe inside of chilled water canister with cloth wrung out in Solution A.

7. Rinse all above items with damp cloth wrung out in clear water.

8. Sanitize all above items with damp cloth wrung out in Solution B. Do not rinse.

9. Reinstall chilled water coil into canister (rubber alignment grommet on coil tubing must be located outside chilled
water canister to hold coil securely against canister wall).

10. Reinstall chilled water assembly on dispenser and tighten screw securing front bracket.

11. Reconnect 3/4" drain line to chilled water canister.

12. Reinstall splash panel and top front cover.

13. Restore power and test operation.

Service

Troubleshooting

Before calling for service:

• Check that there is ice in dispenser bin area • Check that all switches and circuit breakers are on

• Check that congealed cubes are not causing a jam • Check that all drains are clear

Symptom

1. Does not dispense
ice

Possible cause

a. Power switch off or faulty.
b. Faulty dispense switch.
c. Wheel motor malfunction.
d. Drive chain off.
e. Sprocket key missing.

f. Faulty dispense solenoid.

Solution

a. Check switch. Turn on or replace if faulty.
b. Replace switch.
c. Check motor and replace as required.
d. Reinstall chain.
e. Install key and tighten sprocket.

f. Check solenoid and replace if faulty.

4

To avoid possible damage to motor assembly, use a damp cloth only. Do not allow water to
run through center hole in bottom of bin area.

!

Disconnect power to dispenser and icemaker before putting hands or arms in storage area
or attempting any repair or service to equipment.

!

Quarterly cleaning of icemaker system

Units with icemakers require icemaker cleaning at least every 3 months, and more often if local water conditions
dictate. Failure to clean icemaker will result in decreased performance and potential damage to icemaker. Refer to
Icemaker Operation and Service Manual for specific cleaning instructions.

5

ACTION

Check LEDs on control
board

Place cup under drop
zone

LED STATUS

PWR CLN ICE/WTR

OFF OFF OFF

ON ON OFF

ON OFF OFF

ON OFF ON

SOLUTION

Check circuit breakers and power switch. Restore
power or replace defective switch.

Depress clean switch located under left side of front
cover to return board to normal operation.

Troubleshoot appropriate lens/sensor and replace if
required. (see Lens/Sensor Troubleshooting).

Verify power on appropriate output terminal (WTR,
SOL, or WM) on control board and replace board if
required. If board tests okay, troubleshoot
appropriate dispenser component (see page 3).

Problem: Does not dispense ice and/or water

Troubleshooting SensorSAFE board and sensors

ACTION LED STATUS

PWR CLN ICE/WTR

ON OFF ON

ON OFF OFF

SOLUTION

Troubleshoot appropriate lens/sensor and replace if
required (see Lens/sensor troubleshooting).

If there is power on any output terminal (WTR, SOL,
or WM) on control board, replace board.

Problem: dispenses ice and/or water continuously

Symptom

2. Does not dispense
water

3. Water runs
continuously

4. Dispense wheel rotates
continuously

5. Icemaker runs
continuously

Possible cause

a. Dispense switch faulty.
b. Faulty water solenoid.
c. Solenoid plugged by debris.

a. Dispense switch contacts burned shut.
b. Debris preventing valve from closing.

a. Dispense switch contacts burned shut.
b. Faulty timer supplying power to pin #1 at

all times.

c. Welded contacts on level fill relay.

a. Faulty or incorrectly positioned bin stat.
b. Incorrect field wiring.

Solution

a. Check switch and replace if faulty.
b. Check solenoid and replace if faulty.
c. Remove and clean valve.

a. Check switch and replace if faulty.
b. Remove and clean valve.

a. Replace dispense switch.
b. Replace timer.
c. Replace relay.

a. Check for proper positioning. If stat does

not open when ice is placed on capillary
tube, replace stat.

b. Check that icemaker receives bin signal

from dispenser.

Troubleshooting, cont.