Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability, and outstanding
after-the-sale support. To ensure that this product delivers that same degree of service, we ask that you take a
moment to review this manual before beginning the installation. Should you have any questions or require technical
help at any point, please call our technical service group at (877) 612-5086 or +1 (610) 252-7301.
Before You Begin –––––––––––––––––––––––––––––––––––––––––––––––––––
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage
is found, immediately notify the shipper and contact Follett Corporation so that we can help in the ling of a claim,
if necessary. If needed, the serial number of your dispenser can be found by removing the drip tray ❶ and locating
the serial number label ❷. A QR Code is located on the right hand side of the drip tray ❸. This code allows you to
access manuals, technical bulletins, and on-line training related to the 7 Series dispensers.
Scan to access technical
documentation or visit
www.follettice.com/7seriesdocs
00981100R00
2
1
3
Check your paperwork to verify that you received the correct dispenser. Follett con guration numbers are designed
to provide information about the type of dispenser you are receiving. The following is an explanation of the different
model numbers.
7UC100A
Dispenser Storage
Capacity
7 lbUC Undercounter
UD Undercounter - ADA
Con gurationIce machine CapacityCondenser
100 lb per dayA Air-cooled
Important Safety Information –––––––––––––––––––––––––––––––––––––––––
Please read and adhere to the following safety information while installing, using, or servicing your Follett 7 Series
Ice Dispenser.
1. Always disconnect power before servicing the dispenser.
2. Ice is slippery. Maintain counters and oors around dispenser in a clean and ice-free condition.
3. Ice is food. Follow the recommended cleaning and sanitizing instructions to maintain cleanliness of
delivered ice.
4 Undercounter Dispenser and Ice machine 7UC100A/7UD100A
No service or maintenance should be performed until the technician has thoroughly read this service
manual. Except for routine cleaning and sanitizing, only quali ed technicians should attempt to service
or maintain this equipment.
1. Measure to verify that the dispenser will t in the desired location.
A clearance of at least 3" (77 mm) is required behind the dispenser
for the electrical and optional drain connection.
2. Ensure that the nished oor inside the cabinet is ush (level) with
the oor outside the cabinet (Fig. 1). If the cabinet oor is lower
than the nished oor, the cabinet oor must be built up (using
appropriate materials) until it is ush with the nished oor. A ush
oor is required for proper operation and maintenance/service of the
dispenser.
3. Rough-in the electrical service, water line, and optional Drip Tray
Drain Kit*.
Note: The dispenser must be installed such that it can be moved
forward at least 4" (10.16 cm) to allow access to the Bin Lid
Cleaning Spout (Fig. 9.6) for dispenser cleaning and sanitizing.
Take this requirement into consideration during rough-in.
§ Electrical: 115V, single phase, 15A receptacle required. The dispenser
has an integral 8 ft. (2.4 m) cord and plug.
§ Water: supply line (with shut-off valve) connects to the dispenser's 1/4"
MPT inlet.
* The optional Drip Tray Drain Kit (item# 00956375) requires a oor drain
within 15 ft. (4.5 m) of the dispenser. For detailed installation instructions,
please refer to the instructions shipped with the Drip Tray Drain Kit.
Fig. 1
cabinet space
floor
4. Install the angle bracket inside the cabinet,18.15" (461mm) from
the toe kick (Fig. 2.1). The bracket prevents the dispenser from
being located/pushed beyond the recommended cabinet space
depth. Do not attach the bracket to the dispenser.
Fig. 2
1
18.15” (461 mm)
Undercounter Dispenser and Ice machine 7UC100A/7UD100A 7
6. If installing the optional internal water lter*, please complete the
steps shown in
Cleaning and Sanitizing on page 11 before
proceeding. If not, proceed to step 10.
* If your dispenser has the internal water lter option, the water lter must be
installed for the dispenser to operate. Because internal components will need to
be accessed for both procedures, Follett recommends installing the water lter
just prior to initial sanitizing.
7. Lift and remove the top panel, set aside (Fig. 4.1).
8. Remove two screws (Fig. 4.2) and remove left side panel.
9. Install lter as shown. Turn lter clockwise until it is fully seated
(Fig.4.3).
10. Connect power supply.
11. Sanitize the dispenser prior to use (see Cleaning and Sanitizing
on page 11).
Fig. 3
3' (91.4 cm)
Plug
Fig. 4
2
Val ve
1/4" MPT
1
8 Undercounter Dispenser and Ice machine 7UC100A/7UD100A
Cleaning Mode (Dispensing Disabled) - Use when cleaning surface
Entering Cleaning Mode disables the User Interface and allows you to clean
the outside of the dispenser without accidentally dispensing water or ice.
1. To enter Cleaning Mode, press and immediately release the
maintenance/clean switch (Fig. 5.1) so that only "FRESH
FILTERED ICE AND WATER" displays in the user interface
(Fig.5.2).
2. To exit Cleaning Mode, press and immediately release the
maintenance/clean switch so that the ice and water icons also
display in the user interface.
Fig. 5
2
1
Maintenance Mode (All Operation Disabled) - Use when cleaning ice
machine
Entering Maintenance Mode disables all operations and allows you to safely
clean and/or sanitize the ice machine and dispenser.
1. To enter Maintenance Mode, press and hold the maintenance/clean
switch (Fig. 5.3) until displays in the user interface (Fig.5.4).
2. To exit Maintenance Mode, press and hold the maintenance/clean
switch until no longer displays in the user interface.
Note: Entering and exiting Maintenance Mode will reset the six-month
4. Remove the two screws (Fig. 6.3) on the front panel (behind the
drip tray).
5. Remove and set aside the front panel (Fig. 6.4) - do not
disengage the plug on the back of the User Interface or the
tubing at the water dispenser chute (if so equipped).
2
1
3
4
Undercounter Dispenser and Ice machine 7UC100A/7UD100A 9
If you purchased your dispenser with a Follett lter, the lter display indicator
activation has been preset at the factory.
If you are using an “after market lter,” an adjustment may be made to
activate the “Fresh Filtered Ice & Water” display.
Activating “Fresh Filtered Ice & Water”
1. Remove the front panel as explained in Accessing Internal
Components on page 9 then refer to Fig. 7.
2. Remove top panel (Fig. 7.1).
3. Remove (1) screw and top of control board enclosure (Fig. 7.2).
4. Locate the DIP switches on the dispenser's control board (Fig. 8).
Use a ne-pointed object to move the “Filter” DIP switch (DIP switch
#3) to the ON position.
Deactivating the Six-Month Maintenance/Filter Change Reminder
1. Use a ne-pointed object to move the “PM” DIP switch (DIP switch
#8) to the ON position.
Fig. 7
1
2
Not used (OFF position)
Ice only
No internal filter
Not used (OFF position)
Not used (OFF position)
15 minute delay
Not used (OFF position)
Six-month PM enabled
OFF ON
Fig. 8
12345678
Ice & water
Internal filter supplied or to display "Fresh Filtered"
30 minute delay
Six-month PM disabled
10 Undercounter Dispenser and Ice machine 7UC100A/7UD100A
Page 11
Cleaning and Sanitizing –––––––––––––––––––––––––––––––––––––––––––––
Cleaning and sanitizing should be performed at least every 6 months (more often if
Fig. 9
local water conditions dictate). For initial startup, only sanitizing is required.
IMPORTANT! Prior to cleaning and sanitizing, the dispenser must be moved
forward at least 4" (10.16 cm). Do not remove the Bin Lid, cleaning and sanitizing
1
solution is added through the Bin Lid Access Spout (Fig. 9.6).
3
WARNING!
§ Place the dispenser in Maintenance Mode prior to servicing or
cleaning the ice machine. See Maintenance/Cleaning Mode on page
2
9.
§ For protection, rubber gloves and safety goggles (and/or face shield)
should be worn when handling Cleaner or Sanitizer.
§ Do not mix Cleaner and Sanitizer together. It is a violation of federal
4
law to use these solutions in a manner inconsistent with their labeling.
§ Do not use bleach, it will damage the dispenser.
Required Supplies
§ (3) x 7 oz. SafeCLEAN™ environmentally-friendly ice machine cleaner
packets
§ Nu-Calgon IMS-II sanitizing concentrate
§ Funnel and Bucket
Cleaning: Ice machine and Dispenser
6
1. Dispense all the ice out of the unit.
2. Press and hold maintenance/clean switch until displays in the user
5. Remove (2) screws located behind the drip tray (Fig. 9.3).
6. Move front panel and place on top or beside unit (Fig. 9.4).
7. Remove plug cap from the end of drain tube (Fig. 9.5) 9 lower tube to
drain water into bucket.
8. After the system has been drained of water replace plug cap in drain tube. Secure tube in holder.
9. Remove cap from bin lid cover (Fig. 9.6).
10. Screw bin lid cover cap onto ice discharge chute (Fig. 9.7).
11. Mix SafeCLEAN Ice Machine Cleaner, (3) x 7 oz. packets, with 3gal. (11.4 L) of water.
12. Pour cleaning solution into bin lid access spout until solution reaches the spout neck.
13. Allow the solution to remain in unit for 15 minutes.
14. While machine is cleaning, remove top and right side panel to access and clean air-cooled condenser.
15. Drain system by lowering drain tube into bucket.
16. Secure drain tube into holder.
17. Fill one time with potable water and drain with tube. Secure drain tube.
Sanitizing: Ice machine and Dispenser
1. Complete steps 1-11 above.
2. Mix a sanitizing solution of 2.5 gal. (9.5L) of water and 4 oz. (118 ml) of Nu-Calgon IMS-II sanitizing
concentrate.
3. Pour sanitizing solution into bin lid access spout until solution reaches the spout neck.
4. Allow the solution to remain in unit for 5 minutes.
5. Drain system by lowering drain tube.
6. Secure drain tube into holder.
7. Fill and drain three times with potable water.
8. Place a bucket under the dispense chute and remove cap. Note: Some sanitizing solution will remain and
drain out when cap is removed. Reposition cap on bin lid spout.
9. Reinstall front panel, ice dispense chute, and drip tray.
10. Press and hold maintenance/clean switch to exit Maintenance Mode.
Undercounter Dispenser and Ice machine 7UC100A/7UD100A 11
Page 12
Cleaning and Sanitizing (continued) ––––––––––––––––––––––––––––––––––––––
Cleaning: User Interface and Exterior Cabinet
1. Press and release maintenance/clean switch so that only "FRESH FILTERED ICE AND WATER" displays
in the user interface to enter Cleaning Mode (and disable dispensing).
2. Plastic parts, including the user interface, can be cleaned with a non-abrasive glass cleaner. Clean
stainless steel panels with stainless steel cleaner.
3. Press and release maintenance/clean switch to put unit back into service.
Service –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
LED Indicator Description
The LED Indicator is located behind the front panel.
Fig. 10
Clean
LED NameLED ColorDescription
CleanGreenThe dispenser is in Cleaning Mode. Dispenser is disabled to allow for cleaning of front
—N/ANot used.
PMRedSix-month periodic maintenance required.
Drip trayRedDrip tray full.
Water leakRedInternal leak in dispenser.
High ampsRedAuger gearmotor has exceeded 0.55A. The HI amps and Time delay LEDs will illuminate,
ServiceRed8000 hour bushing check (call Follett technical service group at (877) 612-5086 or
MaintenanceYellowEnter Maintenance Mode by pressing and holding maintenance/clean switch for 5 seconds.
Low waterYellowInsufficient water supply to machine or no low bin LED upon startup.
Time delayYellowIce production will not resume for at least 15 minutes after a full bin is achieved and a
Sleep cycleGreenAfter a full bin and 10 minutes of non-use, the unit goes into standby and will not produce
Making iceGreenGearmotor, compressor, and fan motor energized.
Low binGreenBin switch closed calling for ice.
Power onGreenPower supplied to unit.
PM
Drip tray
Water leak
HI press
HI amps
Service
Maint
Low water
Time delay
Sleep cycle
Making ice
Low bin
Power ON
panel. See Maintenance/Cleaning Mode on page 9.
the machine will shut down for one hour, the LEDs will turn off, and the machine will
resume normal operation.
+1 (610) 252-7301).
Unit will not make or dispense ice.
minimum amount of dispense activity has elapsed.
ice until either 12 hours has elapsed or ice or water has dispensed.
12 Undercounter Dispenser and Ice machine 7UC100A/7UD100A
Page 13
Service (continued) ––––––––––––––––––––––––––––––––––––––––––––––––––––
Undercounter Dispenser and Ice machine 7UC100A/7UD100A 17
Page 18
Service (continued) –––––––––––––––––––––––––––––––––––––––––––––––––––
11. Use screwdriver to orient auger shaft to align with motor shaft keyway (Fig. 24.1).
12. Install key into keyway (Fig. 24.2).
13. Install spacer, ensure that key is captured in slot
(Fig.25.1)
Fig. 24
2
1
Fig. 25
1
14. Insert screwdriver into groove of auger shaft and pry shaft
outwards (Fig.26.1).
15. Insert retainer into groove (Fig.26.2), ensure that retainer
is aligned with hole in spacer.
Fig. 26
1
2
18 Undercounter Dispenser and Ice machine 7UC100A/7UD100A
Page 19
Service (continued) –––––––––––––––––––––––––––––––––––––––––––––––––––
16. Install screw and tighten (Fig.27.1).Fig. 27
1
2
17. Plug in gear motor (Fig.28).
§ BLUE to BLUE
§ BLACK to BLACK
§ WHITE to WHITE
§ Connect ground wire with ground screw.
Fig. 28
BLUE to BLUE
BLACK to BLACK
WHITE to WHITE
Undercounter Dispenser and Ice machine 7UC100A/7UD100A 19
Page 20
Service (continued) ––––––––––––––––––––––––––––––––––––––––––––––––––––
Water Feed Schematic
Evaporator
Float
Water Chute
(optional)
Filter (optional)
Water Solenoid Valve
Water Solenoid Valve
(optional)
20 Undercounter Dispenser and Ice machine 7UC100A/7UD100A
Page 21
Service (continued) ––––––––––––––––––––––––––––––––––––––––––––––––––––
Bin Melt Water/Evaporator Feed/Clean Out System Schematic
Storage Bin
Vent System Schematic
Vent Tube
Storage Bin
Reservoir
Undercounter Dispenser and Ice machine 7UC100A/7UD100A 21
Page 22
Service (continued) ––––––––––––––––––––––––––––––––––––––––––––––––––––
Refrigeration Schematic
CONDENSER
FILTER-DRIER
CAP TUBE
COMPRESSOR
EVAPORATOR
ACCUMULATOR
HIGH PRESSURE VAPOR
HIGH PRESSURE LIQUIDLOW PRESSURE VAPOR
LOW PRESSURE LIQUID
22 Undercounter Dispenser and Ice machine 7UC100A/7UD100A
Page 23
Service (continued) ––––––––––––––––––––––––––––––––––––––––––––––––––––
Condenser Fan Motor Removal
Undercounter Dispenser and Ice machine 7UC100A/7UD100A 23
Page 24
Service (continued) ––––––––––––––––––––––––––––––––––––––––––––––––––––
User Interface Display Identi cation
Operation Display
PM
Condition
Normal
operation
Cleaning
Mode
Drip tray fullEmpty drip tray.
Six-month
periodic
maintenance
required
Press and release maintenance/clean switch to
clean the user interface without dispensing ice
or water (see
page 9
).
Follow Maintenance Mode procedure (below)
and also see
11
.
Cleaning and Sanitizing on page
Procedure
—
Maintenance/Cleaning Mode on
Maintenance
Mode
Service - 8000
hr bushing
check
High ampsContact Follett technical service group at (877)
Internal leak in
dispenser
Sleep modePress either dispense button to return to normal
Enter Maintenance Mode by pressing
maintenance/clean switch until
Complete the cleaning and sanitizing procedure
shown on
equipped. Exit Maintenance Mode by pressing
and holding maintenance/clean switch until
no longer displays.
Call Follett Technical Service Group at (877)
612-5086 or +1 (610) 252-7301. The ashing
wrench indicates that the 8000 hr bushing check
is required.
612-5086 or +1 (610) 252-7301.
Note: For dispensers after serial number
Locate leak and repair - Press reset on control
board. Contact Follett if ice machine is leaking.
operation.
page 11 and change the lter, if so
D45191, the phone and wrench will not be
illuminated.
displays.
24 Undercounter Dispenser and Ice machine 7UC100A/7UD100A
Page 25
Service (continued) ––––––––––––––––––––––––––––––––––––––––––––––––––––
Electrical Wiring Diagram
POWER
LOW BIN
MAKING ICE
SLEEP CYCLE
TIME DELAY
LOW WATER
MAINTENANCE
SERVICE
HI AMPS
HI PRESSURE
WATER LEAK
DRIP TRAY
PM
CLEAN
D1
D2
D3
COMPRESSOR
BLACK
#1
O.L.
C
S
#2 WHITE
GRN-YEL
#3
COMP.
R
START
RELAY
P16
P15
ICE AUX WATER AUX
T1
#20 BLACK
D6
D5
D4
S1
K1
D16
HI PRS
P14
D9
D8
D7
MODEL SELECT
D11
D12
D10
5
6
PROGRAM
1
P9
2
RESET
S2
P10
D37
UV ON
D18
K3
D13
D14
RS485 UI
P7
SERIAL COMM
P17
WATER LEVELS
P18
D15
P8
SPARE CTS
P13
P11
BINCLEAN SAFERS485
P12
UV LIGHT
P5
P4
AUGER
P17
WATER LEVELS
#19
RS485 UI
P7
BINP12CLEAN SAFEP11
GRN-YEL
USER
INTERFACE
CLEAN
MAINT.
BIN
YELLOW
ORANGE
BLACK
N
L1
POWER
GND
P2
N NNNNN NN N
D19
D22
K7K6
K4K2
#14
ICE DISP
GRN-YEL
#16
P6
WHITE
L1L1L1
P1
BLACK
#12
DISP.
WHITE
#13
P21
#15 BLACK
FAILSAFE SOLENOID VALVE
D21
FSWD
P20
T2
CURRENT SENS
D20
K5
CO2
P19
P3
#17 BLACK
WATER DISPENSE VALVE
#18 WHITE
WATER SENSOR
CHASSIS
DRIP TRAY WATER
D17
BLUE
#5
AUGER
CAP
FAN
BLUE
BLACK
#7
#8
BLACK
GRN-YEL
#4
FAN
BLACK
BLUE/
WHITE/
#10
PINK
GRAY
WHITE
AUGER
BLACK
GRN-YEL
#11
SENSOR
WATER SENSOR
RESERVOIR
Undercounter Dispenser and Ice machine 7UC100A/7UD100A 25
Page 26
Parts –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Exterior
6
4
7
11
5
10
9
8
1
26 Undercounter Dispenser and Ice machine 7UC100A/7UD100A
2
3
Page 27
Parts (continued) ––––––––––––––––––––––––––––––––––––––––––––––––––––––
Exterior
Reference #DescriptionPart #
1Drain, Tray Assy 00957613
2Panel, Front Assy - Includes Water Nozzle and Plug00957621
3Chute, Water (water option)00957688
4Panel, Top Left00924761
5Panel, Top Right00924779
6Panel, Top00957654
7Panel, Rear00957662
8
9Panel, Intake00924787
Not ShownCord, 115 VAC00958058
Not ShownPackaging for Returns, Dispenser00957993
Not ShownCovers, Agion, User Interface00969030
10
11
Not ShownFitting, Elbow - 1/4" FPT x 1/4" Tube00974261