FocalPoint Ebony LED Electric Fire Installation & User's Instructions

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INSTALLATION & USER INSTRUCTIONS

WALL MOUNTED ELECTRIC FIRE

Focal Point Fires plc.

Christchurch, Dorset BH23 2BT

Tel: 01202 499330

Fax: 01202 499326

www.focalpointfires.co.uk

Email: sales@focalpointfires.co.uk

MODELS COVERED BY THESE INSTRUCTIONS

GB IE

Ebony LED Electric Fi re

MO DE L SHOWN: EBONY LED ELECTRIC FIRE

This product is only suitable for well insulated spaces or

occasional use.

Please note : Except where otherwise stated, all rights,

including copyright in the text, images and layout of this

booklet is owned by Focal Point Fires plc. You are not

permitted to copy or adapt any of the content without

the prior written permission of Focal Point Fires plc.

All instructions must be handed to the user for

safekeeping.

Revision F - 03/19

I N S TA L L AT I O N & U S E R I N S T R U C T I O N S

GB IE

Section Contents Page No.

1.0 Important Notes 2

2.0 Installation Requirements 3

3.0 Appliance Data 3

4.0 Component Checklist 4

5.0 Site Requirements 4

6.0 Clearances To Combustibles 5

7.0 Unpacking The Appliance 5

8.0 Installation Wall Mounted 5

Section Contents Page No.

9.0 Operating the Appliance 8

10.0 Safety Cutout System 11

11.0 Cleaning and Maintenance 11

12.0 Troubleshooting Guide 12

13.0 Servicing 12

14.0 Appliance Dimensions 13

15.0 Guarantee - Terms and Conditions 13

1.0 IMPORTANT NOTES

IMPORTANT - THESE INSTRUCTIONS SHOULD BE READ CAREFULLY

When using this electrical appliance, basic precautions should be followed to reduce the risk of fire, electric shock and injury to person, including the following:

• This heater must be used on an AC supply only and the voltage marked on the heater’s rating label must correspond to the supply voltage.

• DO NOT switch the appliance on until it is properly installed as described in this manual.

• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

• Children of less than 3 years should be kept away unless continuously supervised. Children aged from 3 years and less than 8 years shall only switch on/off the appliance provided that it has been placed or installed in its intended normal operating position and they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children aged from 3 years and less than 8 years shall not plug in, regulate and clean the appliance or perform user maintenance.

• CAUTION: Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present.

• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

• The heater must not be located immediately below a socket-outlet.

• DO NOT use this heater in the immediate surroundings of a bath, a shower or a swimming pool.

AND RETAINED FOR FUTURE REFERENCE.

• WARNING: In order to avoid overheating, do not cover the heater.

• DO NOT use this heater with a programmer, timer, separate remote-control system or any other device that switches the heater on automatically, since a fire risk exists if the heater is covered or positioned incorrectly.

• CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cutout, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.

• WARNING: This heater is not equipped with a device to control the room temperature.Do not use this heater in small rooms when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is provided.

• Keep furniture, curtains and other fabric material away from the appliance.

• DO NOT leave the appliance unattended during use.

1.0 IMPORTANT NOTES - CONTINUES

GB IE

• From time to time, check the cord for damage. Never use the appliance if the cord or any part of the appliance shows signs of damage.

• DO NOT run the mains cable under carpets, rugs etc.

• DO NOT cover or obstruct the heater in any way. Overheating will result if it is accidentally covered.

• Never immerse the product in water or any other liquids.

• DO NOT use the appliance outdoors.

• Before cleaning the appliance, ensure it is unplugged from the power and that it is completely cool.

• DO NOT clean the appliance with abrasive chemicals.

• Never use accessories that are not recommended or supplied by the manufacturer. It could cause danger to the user or damage to the appliance.

• DO NOT insert or allow foreign objects to enter the inlet or outlet vents as this may result in electric shock, fire or damage to the appliance.

• DO NOT install the fire using an extension cord.

• Unplug from the mains supply if the appliance is not to be used for long periods.

• This product is only suitable for well insulated spaces or occasional use.

2.0 INSTALLATION REQUIREMENTS

The appliance is supplied with a pre-wired three pin plug (13 Amp fuse rated) and 1.8 metres of electrical cable. It is therefore necessary for a suitable electrical socket to be located within this distance and be easily accessible. This appliance is designed to be wall hung, using the wall fixtures/fixings provided. DO NOT recess any part of appliance into the wall. This appliance is suitable for installation in static holiday/park homes.

3.0 APPLIANCE DATA

Weight (kg): 15kg Dimensions: H 620 x W 520 x D 148 (mm) Supply Voltage: 220~240V AC, 50Hz Fuse Rating: 13 Amp Heating Elements: 1500W Lighting: LED

This fire is fitted with LED’s (Light Emitting Diode) in place of conventional bulbs. LED’s generate the same light levels as conventional bulbs, but use a fraction of the energy consumed. LED’s are maintenance free and will not require replacing during the life of the product.

Model

Item Symbol Value Unit Item Unit

Heat output Types of heat input, for electric storage local

Nominal heat output

Minimum heat output (indicative)

Maximum continuous heat output

EBONY LED ELECTRIC

space heaters only

Pnom 1.5 KW Manual heat charge control with

integrated thermostat

Pmin 0.75 KW Manual heat charge control with

room and/or outdoor temperature feedback

Pmax, c 1.5 KW Electronic heat charge control with

room and/or outdoor temperature feedback

N/A

3.0 APPLIANCE DATA - CONTINUED

Auxiliary electricity consumption Fan assisted heat output N/A

At nominal heat output At minimum heat output In standby mode elSB 0.0 KW Two or more manual stages no

elmax 0.0 KW Type of heat output/room temperature control

elmin 0.0 KW Single stage heat output and no

room temperature control

temperature control With mechanical thermostat room

temperature control With electronic room temperature control

Electronic room temperature control plus day timer Electronic room temperature control plus week timer

Other control options

GB IE

Yes

Room temperature control with presence detection Room temperature control with open window detection With distance control option Yes

With adaptive start control Yes

With working time limitation Yes

With black bulb sensor No

Contact details Focal Point Fires, Avon Trading Park, Christchurch Dorset, BH23 2BT

4.0 COMPONENT CHECKLIST

Quantity Description

1 Heater unit 1 Decorative glass fascia 1 Remote control handset 2 Metal fixing plates 5 Wall plugs 5 Fixing screws 6 Metal plate screws

Yes

5.0 SITE REQUIREMENTS

It should be noted that the appliance creates warm convected air currents. These currents move heat from the room surroundings to, and up the wall surfaces adjacent to the heater. Installing the heater next to these types of wall coverings or operating the heater where impurities in the air, (such as tobacco smoke) exist, may slightly discolour wall finishing. If the appliance is to be mounted on a dry lined or timber framed construction then the integrity and ability of the wall to carry the weight of the appliance must be confirmed. It is important in these circumstances that any vapour barrier and/or structural members of the house frame are not damaged. If you are unsure of the ability of the wall to carry the weight and/or which type of wall fixing to use, you should take professional advice and obtain the correct fixings. Alternatively, find a more suitable wall location.

DO NOT

• mount on a ceiling or floor

• recess any part of the appliance into the wall, or run the supply cable under carpets

• site any electrical equipment e.g. plasma screen TV sets etc, on the wall below the appliance.

• site in a position where curtains or drapes could cover the appliance, or other soft materials could cover e.g. below a coat rack

• site behind an opening door where mechanical impact/damage could occur

5.0 SITE REQUIREMENTS - CONTINUED

• site where the supply cable would become a trip hazard

• sit, stand or forcefully pull on the appliance

• obstruct, cover or force items into the openings

• use the heater to dry clothes

• site/use in an outdoor location(s)

GB IE

6.0 CLEARANCES TO COMBUSTIBLES

It is important that the following clearances are maintained from the appliance to combustible materials. These clearances are dependent on the mounting location as defined below:

• The minimum distance from the top of the appliance to a ceiling is 300mm

• The minimum distance from the bottom of the appliance to the floor is 300mm

• The minimum distance to the sides of the appliance is 200mm

• The minimum distance to the front of the appliance is 500mm

7.0 UNPACKING THE APPLIANCE

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8.0 INSTALLATION WALL MOUNTED

CAUTION: DO NOT CONNECT THE APPLIANCE TO THE

ELECTRICAL SUPPLY AT THIS TIME.

Focal Point Fires plc. assumes absolutely no responsibility for injuries and damages that may occur due to improper installation or handling.

Remove any protective film coatings from the finished/decorative surfaces of the appliance, if any. After having selected the final mounting position of the appliance taking into account the integrity of the wall the firebox of the appliance may be secured to the wall.

To ensure customer safety, be sure to design the installation so that the strength of both the wall and any wall fixings used are sufficient. The appliance should not be installed until all wet plastering and/or dry wall sanding and wall painting has been completed. Do not block the ventilation holes of the appliance. The wall onto which the appliance is installed must be flat. Install only on a vertical surface. Avoid sloped surfaces. Installation onto anything other than a vertical wall may result in fire, damage or injury.

If the appliance is to be mounted on the inner leaf of a conventional cavity brick wall, or a solid wall, then the wall plugs and fixing screws provided may be used. Depending on the condition of the wall it may be necessary to use additional fixings. In this situation, any additional fixings and wallplugs should be of the same size and type as the ones provided. If the appliance is to be mounted on a dry lined wall or a timber framed construction wall then efforts should be made to fix in at least two positions vertically, into one of the wooden studs, or supporting wooden members of the wall using the fixing screws provided. If this is not achievable then the wall should be strengthened using appropriate building materials.

The wall where the appliance is to be

installed must be capable of

long-term support of the total load of

the appliance. Measures should also

be taken to ensure sufficient strength

earthquakes, vibration and other

external forces. Plasterboard alone is

not considered to be a structural

material. It is not recommended to rely on plasterboard fixings alone to support the weight of the appliance.

WARNING

to withstand the force of

 

8.0 INSTALLATION WALL MOUNTED - CONTINUED

Installing the wall plugs into the wall.

1. Drill 5 holes (8mm diameter, 40mm deep) into wall.

2. Insert the supplied wall plugs into the drilled holes.

3. Please refer to the diagram for hole locations.

Please note: Before drilling into walls, always check that there are no hidden wires, pipes, etc.Make sure that screws and wall plugs supplied are suitable for supporting the unit in your surface. Consult a qualified person if you are not sure.

Installing the fixing screws into the wall.

GB IE

1. Insert three of the fixing screws into the top three wall plugs.

Installing the metal fixing plates to the back of the fire.

1. Carefully place the fire on it’s front.

2. Align the metal fixing plates (A) with the screw holes located at the back of the fire box.

3. Use two of the metal plate screws to fix each of the metal fixing plates to the firebox.

4. Ensure the metal fixing plates are securely attached.

8.0 INSTALLATION WALL MOUNTED - CONTINUED

Hanging the firebox onto the wall.

1. Check to make sure the fixing screws are securely attached to the wall.

2. Lift the firebox and hang on the fixing screws.

Securing the fire to the wall.

1. Insert one the fixing screws into the hole in each of the metal fixing plates.

2. Fully tighten the screws to secure the fire to the wall.

3. Ensure the fire is secured to the wall.

GB IE

Installing the front fascia.

1. Hold the glass fascia securely and hang it onto the firebox hooks, which are located on both sides of the firebox.

2. The glass fascia should be secured on all four firebox hooks.

3. Check to make sure the glass fascia is securely in place.

8.0 INSTALLATION WALL MOUNTED - CONTINUED

Securing the front fascia.

1. Locate the hole on both left and right sides and insert a screw through the hook, into the fireplace insert.

2. Tighten screw to pass it through the hook, on both sides.

3. Ensure the front fascia is secure.

Note: Tighten up the screw carefully, to avoid damage to the front panel.

GB IE

9.0 OPERATING THE APPLIANCE

The control panel is on the right side of the unit.

When a function is changed from the control panel or remote there will be a corresponding indicator displayed. The indicator shows the function changed and the level selected. When the function is turned off, the corresponding indicator will fade off.

1. ON/OFF

2. HEATER

3. TIMER

4. BRIGHTNESS

5. CHILD SAFETY LOCK

6. PLUS

7. MINUS

Power Button

This button will not only put the fireplace insert in a standby mode, but also you can see the flame effect through the screen. This will turn off all functions at once.

Heater

The fireplace contains a fan forced heater. The default setting temperature is 72°F (22°C). The thermostat setting range is 50°-86°F or 10°-30°C. The thermostat is adjustable by 2°F or 1°C increments. To change between °F and °C press and hold the Heater button for 5 seconds.

Timer

Pressing the timer button repeatedly will cycle through the following timer settings: 30 minutes, 1 hour, 2 hr, 3 hr, 4 hr, 5 hr, 6 hr, 7 hr, 8 hr and off.

The fireplace will automatically turn off when the timer reaches zero minutes.

9.0 OPERATING THE APPLIANCE - CONTINUED

Brightness

This button controls the brightness of the flame effect.

Child safety lock

The child safety lock is adjustable from remote control only.

Holding the child safety lock button for 5 seconds disables or enables all functions on the control panel and remote control.

Plus

Function increase of any function button.

Minus

Function decrease of any function button.

Days

GB IE

Temperature/ time

OFF

Heater

Timer

TIMER SETTING OPERATION

Timer Setting:

Note: You can not set the weekly timer by the control panel, but you can set the day timer. The day setting time is 30 (min) 1H-2H-3H ---- 8H; The previous screen display shows the settled number(1/2/3…8) and later shows H(Hour); By remote control, you can set both the day and weekly timer, the specifications are as below:

1. Standby mode: calibrate present time

To calibrate the present time the appliance must be turned off, but the power must be on at the socket.

1) Press and hold the button for 5 seconds, the digital tube will flash, then press and button to set the day of the week (1 is Monday, 2 is Tuesday, 3 is Wednesday, 4 is Thursday, 5 is Friday, 6 is Saturday and 7 is Sunday).

2) Press a second time, the first digit of the digital tube will start to flash, then press and button to set the hour (10 for example).

Brightness

Fahrenheit

Child safety lock

3) Press a third time, the first digit of the digital tube will stay on and the last digit of the digital tube will flash, then set minutes (47 for example).

4) Press again to set the current time calibration setting and turn on the power. The digital display will then show the ambient temperature.

9.0 OPERATING THE APPLIANCE - CONTINUED

2. Set the week timer:

1) Press on the remote control. Press or button to set the day time. Press to set the time to 30 (min)

-1H-2H-3H ---- 8H-00; press the to set the time to 8H-7H-6H---- 30 minutes.

While making any settings relevant to timer setting, the screen will also display the timing icon . When the timer setting has only 99 seconds left, the digital tube will show the seconds left.

2) Press for 5 seconds to set the weekly timer.

Press for 5 seconds, and the display panel will show ON and MON , while the digital display showing'…', Weekly timer set, start from Monday, for example setting Monday: (Monday on status-Monday off status-Thursday on status-…..Sunday off status.)

1) Press the first time, through the ' ' button to set the start working time on Monday, while the display board shows ON and MON will flash at the same time. First, set the hour, the first two digital of the tube showing hours, you can

press button to set the hour.

2) Press the second time to set minutes. Ten minutes is consider to be a unit and you could press button to adjust minutes (from 10,20-50-00 minutes).

3) Press for the third time, to set the power off-working time on Monday. The ON icon will be disappear and at the same time the OFF icon will flash on (the MON icon will not disappear). First, set hours by pressing plus and minus button. The first two digit will display hours.

GB IE

4) Press a fourth time to set the minutes, you can adjust the minutes by pressing plus and minus button.

You will finish setting the Monday timer setting after four time setting operation. Press again to change the setting on-off situation on Tuesday. The operation method is same as Monday. When you finish to set the whole week, the digital tube will show the ambient temperature. This indicate the setting have been finished.

3. If you do not want to set the on-off timer on a certain day of the week, you need to press the timer key continuously for four times to skip this day.

For example, you do not need to set on-off status on Tuesday. When the Monday timer setting is finished, press the timer setting key, then you could set Tuesday. ON and MON will disappear. Instead, ON and TUE will lit up. At the same time the first two digital of the tube display: : .’ . You should not press plus and minus button to set time. You should press the timer again , and the digital tube will display‘: . : . : . :’( minutes). At this time, do not press the plus and minus button, press the timer third time, the ON icon on the display board will disappear while OFF icon lit up. TUE icon will appear and the first two digit of the tube display ‘: : .’(hour setting). Do not press plus and minus button at this time. Press the timer the fourth time, the digit tube will display ‘: . : . : . :’(minutes). Press again the timer button. By this way, it will not set on that day and the display board and the digit tube will transfer to Wednesday set.

4. The same day timing and weekly timing conflict, according to the principle of first switch to the first set, all settings need memory function

Holding the child safety lock button for 5 seconds disables or enables all functions on the control panel and remote control.

1 When the difference between acutal detected temperature and set temperature are within 3°C (for example, set 18°C and detected 16°C -18°C), heating power 750w. 2 When the difference between acutal detected temperature and set temperature exceeds 3°C (for example, set 18°C, detected as 15°C or below), heating power 1500w. 3 when the actual detected temperature is 1°C higher than the set temperature, the heating will be off (for example, set to 27°C, the actual test is 28°C), the fan will stop working after 10 seconds. 4 Press the power off button on the control panel, the temperature control function will record the last setting when power on again.

Child lock：The child safety lock is adjustable from remote control only.

Temperature control energy-saving features: (additional hidden features)

9.0 OPERATING THE APPLIANCE - CONTINUED

7.Open Window function: (additional hidden functions)

In the thermostat control heating mode, when the ambient temperature drops over 5°C within 10 minutes, the buzzer will make a "beep" sound three times and the digital display will show E8. This means there is window open or there may exist some cooling items opened, at the same time the temperature control turns the heating off. Closing the window or cooling items the ambient temperature will not fall down again and the display E8 disappear. E8 characters will not disappear if you turn off the heating by the control panel or remote control, even when window is not closed. You will need to turn the appliance off at the wall and unplug from the power supply.

When the remote control stops operating or its range seems reduced, it is time to replace the batteries with new ones.

Remote Control

The fire is supplied with an IR multifunction remote.

Before the remote will operate the plastic insulating sheet needs to be removed.

Battery Replacement

Battery Requirements: CR2025

1. Locate and remove the battery bracket.

2. The battery has two sides, one with a button feature, and the other is flat.

3. Insert the battery with the button side down into the battery bracket, making sure the battery is firmly seated.

Batteries should be removed if the product is to be left unused for a long period of time. The batteries may contain hazardous substances that could endanger the environment and human health.

This symbol appearing on the battery and/or packaging indicates that used batteries must not be processed with municipal waste. Instead they should be brought to the appropriate collection point for recycling. By correctly disposing of used batteries, you prevent potential negative consequences for the environment and human health. Recycling used materials also preserves our natural resources. For more information about collecting and recycling used batteries, please contact your local municipality, your waste disposal service or the store where you purchased this product.

GB IE

10.0 SAFETY CUT-OUT SYSTEM

NOTE: The LED display panel will remain operational if the cut-out is activated, only the fan heater elements are prevented

from operating.

This product has one non-self-resetting overheat protection device (thermal cut-out) which will activate if the air inlets or outlets are obstructed. For safety reasons the fire will NOT switch on again automatically, the following procedure must be carried out before the fire can be operated. NOTE: The visual effect will remain operational if the cutout is activated, only the fan heater is prevented from working. Switch OFF the appliance at the wall socket or outlet. Leave the fire OFF for a period of no less than 10 minutes, ensuring all obstructions are removed. Switch the appliance ON at the wall. Ensure the appliance is turned ON at the control switches. If the fire fails to operate correctly, repeat the above procedure. If an attempt to switch on the appliance is made before the safety cutout has reset, the appliance may cutout for a further period of time. If the sequence has been followed correctly and the appliance still fails to function, check the fuse in the wall outlet. If this is not the cause, call an electrician or maintenance engineer.

11.0 CLEANING AND MAINTENANCE

ALWAYS DISCONNECT THE APPLIANCE FROM THE MAINS SUPPLY OUTLET

SOCKET BEFORE UNDERTAKING ANY CLEANING OR MAINTENANCE!

For general cleaning use a soft clean duster - never use harsh abrasive or cleaners. The glass viewing screen should be cleaned carefully with a soft cloth.

If in doubt consult a qualified electrician. Refer to Section 3.0 Appliance Data for fuse specification. Excluding fuses, use only genuine manufacturers spare parts available from your supplier.

Replacing the remote control battery:

When the battery becomes weak, the range of the remote control becomes shorter. Replace the battery with a new CR2025 lithium battery.

Note: Keep the lithium battery out of the reach of children.

12.0 TROUBLESHOOTING GUIDE

Fire is not switching on Ensure mains switch is on

Replace the fuse in the plug

GB IE

Logs glow but flame effect does not work

Heater doesn't work, but Power and Heater switches / buttons are in the "ON" position

Fire seems noisy There is a level of noise when the flame effect is in use,

Remote is not operating Check or replace batteries.

Display shows “E1”

Display shows “E2”

Check to see if the spinning motor is working. If not contact Focal Point Fires

Turn all switches / buttons to the "OFF" position and unplug the unit from the wall outlet for 10 minutes.

After 10 minutes plug the unit back into wall outlet, and operate as normally.

caused by a motor that helps generate the effect. This noise will be heard when there is no other background noise.

There is a higher level of noise associated with the heater motor; this is due to the air flow required when heat has been selected.

The manual reset overheat protection has triggered.

Inspect the heater and check that the air inlets and outlets are not blocked as this may cause overheating. Unplug the heater for 10 minutes and allow it to cool down. Plug back in and turn it on; check the heater for signs of overheating. If the problem persists discontinue use of the heater and contact

customer service.

The thermostat sensor is broken or disconnected.

Contact customer service for a replacement thermostat sensor.

13.0 SERVICING

There are no internal user serviceable parts.

Check regularly for security of wall fixings as appropriate. Also check security of supply cable and connections. If the supply cable becomes damaged, it must be replaced by a service agent or competent person, such as a qualified electrician. This appliance is supplied with a 3 pin plug fitted with a 13 Amp fuse. Should the fuse require replacing, it must be replaced with a fuse rated at 13 Amp. In the event of the mains plug being removed/ replaced for any reason, please note : IMPORTANT: The wires in the mains lead are coloured in accordance with the following code: Blue - Neutral Brown - Live Green/ Yellow - Earth As the colours of the wires in the mains lead of this appliance may not correspond with the colour markings identifying the terminals in your plug, proceed as follows. The blue wire must be connected to the terminal marked with an N or coloured black. The brown wire must be connected to the terminal marked with an L or coloured red. The green/yellow wire must be connected to the earth terminal which is marked with an E or with the earth symbol. WARNING: Never connect live or neutral wires to the earth terminal of the plug. NOTE: If a moulded plug is fitted and has to be removed take great care in disposing of the plug and severed cable, it must be destroyed to prevent engaging into a socket. Refer to Section 3.0, Appliance Data for fuse specification. Excluding fuses, use only genuine manufacturers spare parts available from your supplier.

Figure 15

14.0 APPLIANCE DIMENSIONS

GB IE

Dimensions in mm

107

117

158

6 6

620

15.0 GUARANTEE - TERMS AND CONDITIONS

Registration is not required. The 3 year guarantee only covers products purchased on or after 1st February 2009. The 3 year guarantee commences from the date of purchase, provided that the following 3 terms and conditions are adhered to:

1. For any claim to be made within the 3 years from date of purchase you will be required to provide and supply us with your proof of purchase.

2. Your gas fire must have been commissioned by a Gas Safe registered installer, evidence of which you must provide together with the Gas Safe registration number.

3. Your appliance must have been serviced annually, irrespective of use, by a Gas Safe registered installer, evidence of which must be provided, such as the receipt. Please note all consumable items such as any ceramics including coals, pebbles, matrix, front strips, panels and bulbs are not covered by the 3 year guarantee. We reserve the right to reject any claim or make a charge for any visit where the cause of the defect is due to non-compliance with the installation and/or servicing instructions or misuse of the appliance. If a repair is chargeable during the warranty period, we will inform you and where possible, provide a quote or price guide before starting work. We cannot always give a firm cost until we commence the repair as it is not always possible to identify which components have been damaged. Repaired or replaced products are covered only for the remainder of the original guarantee period and the guarantee period will not be extended even if we repair or replace any product or part. If we replace any component or product, the component or product removed will become our property. We will not accept or reimburse the cost(s) of any third party who undertakes any work carried out on the product or fits parts, unless we have approved such work in advance of it being carried out. The Manufacturer’s guarantee does not apply to:

• Damaged caused by faulty installation, theft, tampering, neglect, misuse, normal wear and tear, accident, fire, flood, explosion, lightning, storms, frost or other bad weather conditions.

• Damage caused by the non-observance of the Manufacturer’s Installation Instructions.

• Any unauthorised adjustments made to the product by a third party.

• Servicing and its associated costs.

• Self-maintenance tasks such as cleaning. Making a claim is easy. If you wish to make a claim under our 3 year guarantee, and all of the terms and conditions for your product have been met then please submit the following information for the attention of the 3G Service Department to 3g@focalpointfires.co.uk. Alternatively, you can fax to 01202 499326 or post to Focal Point Fires plc, 3G Service Department, Reid Street, Christchurch, Dorset, BH23 2BT. Please note that this does not affect your statutory rights. Details required:

1. Name, full address (including post code) and contact telephone numbers.

2. Receipt of purchase or credit card statement.

3. Original installer’s Gas Safe* registration number (gas fires only).

4. Annual service receipt for every 12 months (gas fires only).

Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or retailer for recycling advice. As our policy is one of continuous improvement and development, we therefore hope that you will understand we must retain the right to amend details and/or specifications without prior notice.

F861290

FocalPoint Ebony LED Electric Fire Installation & User's Instructions

Specifications and Main Features

Frequently Asked Questions

User Manual