Flying Voice Technology ip622, IP622C, IP622CWP User Manual

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V1.3

Revision time: 2013-06-08 20:00

User Manual

IP622

V1.3

Revision time: 2013-06-08 20:00

Revision Record

：

Version

Date

Author

Firmware Version

Applicability

V1.0

2011-05-05

Anne

V1.2.0

V1.1

2011-05-20

Anne

V1.2.1

V1.2

2012-12-12

Maylin

V2.0

V1.3

2013-06-06

Maylin

V2.0

Update the functions based on the

new firmware

(V2.0(201304221158))

V1.3

Revision time: 2013-06-08 20:00

Table of Contents

1 Introduction................................................................................................................................................................................................................................................................1

1.1 Thanks for Purchasing IP622...........................................................................................................................................................................................................................1

1.2 Package Contents.............................................................................................................................................................................................................................................1

2 Installing.................................................................................................................................................................................................................................................................... 2

2.1 Assembling the Phone and Connecting to the Network.................................................................................................................................................................................. 2

2.2 Mounting the Phone to the Wall...................................................................................................................................................................................................................... 2

2.3 Turning on the Phone.......................................................................................................................................................................................................................................2

3 Get Familiar with IP622............................................................................................................................................................................................................................................ 4

3.1 Front Panel.......................................................................................................................................................................................................................................................5

3.2 Rear Panel........................................................................................................................................................................................................................................................8

3.3 LEDs Indicator.................................................................................................................................................................................................................................................8

3.4 Get Familiar with LCD.................................................................................................................................................................................................................................... 9

4 Menu........................................................................................................................................................................................................................................................................ 10

4.1 Items...............................................................................................................................................................................................................................................................10

4.2 How to configuration from Menu..................................................................................................................................................................................................................12

5 Using Basic Phone Function....................................................................................................................................................................................................................................14

5.1 Using the Handset/ Speakerphone/ Headset.................................................................................................................................................................................................. 14

5.1.1 Using the Handset................................................................................................................................................................................................................................ 14

5.1.2 Using the Speakerphone...................................................................................................................................................................................................................... 14

5.1.3 Using the Headset................................................................................................................................................................................................................................ 14

5.2 Making Telephone Call..................................................................................................................................................................................................................................14

5.2.1 Place a Call.......................................................................................................................................................................................................................................... 14

5.2.2 Using Redial Button.............................................................................................................................................................................................................................14

5.2.3 Dialing from Phonebook......................................................................................................................................................................................................................15

5.2.4 Dialing from Call History....................................................................................................................................................................................................................15

5.2.5 Using Speed Dial................................................................................................................................................................................................................................. 15

5.2.6 Using Dial Plan.................................................................................................................................................................................................................................... 16

5.2.7 Using Hot Line.....................................................................................................................................................................................................................................16

5.2.8 Answering a Telephone Call................................................................................................................................................................................................................ 16

5.3 Adjusting Call Volume...................................................................................................................................................................................................................................17

5.4 Black List.......................................................................................................................................................................................................................................................17

5.5 Muting a Call................................................................................................................................................................................................................................................. 18

5.6 Placing a Call on Hold................................................................................................................................................................................................................................... 18

5.7 Three Way Conference Calls......................................................................................................................................................................................................................... 18

5.8 Attended Transfer...........................................................................................................................................................................................................................................19

5.9 Unattended Transfer.......................................................................................................................................................................................................................................19

5.10 Forwarding Calls..........................................................................................................................................................................................................................................19

5.11 Call Waiting................................................................................................................................................................................................................................................. 20

5.12 Ending a Call............................................................................................................................................................................................................................................... 20

5.13 Viewing and Returning Missed Calls.......................................................................................................................................................................................................... 21

5.14 Text Message............................................................................................................................................................................................................................................... 22

5.14.1 Sending Message............................................................................................................................................................................................................................... 22

5.14.2 Reading Message...............................................................................................................................................................................................................................22

5.15 DND (Do Not Disturb)................................................................................................................................................................................................................................ 23

6 Using Advanced Phone Functions........................................................................................................................................................................................................................... 24

6.1 Speed Dial......................................................................................................................................................................................................................................................24

6.2 BLF (Busy Lamp Field).................................................................................................................................................................................................................................24

6.3 Shortcut Key.................................................................................................................................................................................................................................................. 25

6.4 Pickup............................................................................................................................................................................................................................................................ 26

6.5 Call Park........................................................................................................................................................................................................................................................ 26

6.6 MSG...............................................................................................................................................................................................................................................................28

6.6.1 Enable and configuration MSG........................................................................................................................................................................................................... 28

6.6.2 Using MSG.......................................................................................................................................................................................................................................... 29

6.7 Changing the LCD Screen Contrast...............................................................................................................................................................................................................29

6.8 Changing Your Ring Tone..............................................................................................................................................................................................................................29

V1.3

Revision time: 20 13-06-08 20:00

6.9 Setting Your Phone’s Date and Time............................................................................................................................................................................................................. 29

6.10 Rebooting Your Phone................................................................................................................................................................................................................................. 30

6.11 Factory default............................................................................................................................................................................................................................................. 30

7 CONFIGURATION.................................................................................................................................................................................................................................................32

7.1 Web-based Configuration.............................................................................................................................................................................................................................. 32

7.2 Login.............................................................................................................................................................................................................................................................. 32

7.3 Webpage.........................................................................................................................................................................................................................................................33

7.4 Status..............................................................................................................................................................................................................................................................36

7.4.1 Basic.....................................................................................................................................................................................................................................................36

7.4.2 Syslog...................................................................................................................................................................................................................................................37

7.5 SIP Account....................................................................................................................................................................................................................................................38

7.5.1 SIP Settings.......................................................................................................................................................................................................................................... 38

7.5.1.1 SIP Parameters........................................................................................................................................................................................................................... 38

7.5.1.2 NAT Traversal............................................................................................................................................................................................................................38

7.5.2 Line1.................................................................................................................................................................................................................................................... 38

7.5.2.1 Basic...........................................................................................................................................................................................................................................39

7.5.2.2 Audio Configuration.................................................................................................................................................................................................................. 39

7.5.2.3 Supplementary Service Subscription......................................................................................................................................................................................... 40

7.5.2.4 Advanced................................................................................................................................................................................................................................... 40

7.5.3 Line2.................................................................................................................................................................................................................................................... 41

7.5.4 VoIP QoS..............................................................................................................................................................................................................................................41

7.6 Network......................................................................................................................................................................................................................................................... 42

7.6.1 Basic.....................................................................................................................................................................................................................................................42

7.6.1.1 Internet Port (WAN)...................................................................................................................................................................................................................42

7.6.1.2 PC Port (LAN)........................................................................................................................................................................................................................... 44

7.6.2 MAC Address Clone............................................................................................................................................................................................................................45

7.6.3 VPN......................................................................................................................................................................................................................................................45

7.6.4 DMZ.....................................................................................................................................................................................................................................................46

7.6.5 DDNS...................................................................................................................................................................................................................................................46

7.6.6 Multi WAN...........................................................................................................................................................................................................................................46

7.7 Phone............................................................................................................................................................................................................................................................. 47

7.7.1 Preference............................................................................................................................................................................................................................................ 47

7.7.1.1 Preference.................................................................................................................................................................................................................................. 47

7.7.1.2 Regional..................................................................................................................................................................................................................................... 48

7.7.1.3 Call Forward.............................................................................................................................................................................................................................. 48

7.7.1.4 Miscellaneous............................................................................................................................................................................................................................ 49

7.7.2 Multi-Functional Key.......................................................................................................................................................................................................................... 49

7.7.3 Dial Plan.............................................................................................................................................................................................................................................. 52

7.7.3.1 Parameters and Settings............................................................................................................................................................................................................. 52

7.7.3.2 Dial Plan Syntactic.....................................................................................................................................................................................................................54

7.7.3.3 Example..................................................................................................................................................................................................................................... 55

7.7.4 Phone Book..........................................................................................................................................................................................................................................56

7.7.4.1 Upload &&Download Phonebook or Blacklist......................................................................................................................................................................... 56

7.7.4.2 Phonebook................................................................................................................................................................................................................................. 56

7.7.4.3 Black List...................................................................................................................................................................................................................................58

7.7.5 Call Log............................................................................................................................................................................................................................................... 58

7.7.5.1 Redial List..................................................................................................................................................................................................................................59

7.7.5.2 Answered Calls.......................................................................................................................................................................................................................... 59

7.7.5.3 Missed Call................................................................................................................................................................................................................................ 60

7.8 Administration............................................................................................................................................................................................................................................... 60

7.8.1 Management.........................................................................................................................................................................................................................................60

7.8.1.1 File Upload&&Download..........................................................................................................................................................................................................60

7.8.1.2 Administrator Settings............................................................................................................................................................................................................... 61

7.8.1.3 Time/Date...................................................................................................................................................................................................................................61

7.8.1.4 System Log Setting.................................................................................................................................................................................................................... 62

7.8.1.5 Packet Trace...............................................................................................................................................................................................................................62

7.8.1.6 Factory Defaults.........................................................................................................................................................................................................................63

V1.3

Revision time: 20 13-06-08 20:00

7.8.2 Firmware Upgrade...............................................................................................................................................................................................................................63

7.8.3 Provision.............................................................................................................................................................................................................................................. 63

7.8.4 SNMP...................................................................................................................................................................................................................................................64

7.8.5 TR069.................................................................................................................................................................................................................................................. 65

8 Trouble Shooting..................................................................................................................................................................................................................................................... 66

8.1 No Operation after Power On........................................................................................................................................................................................................................ 66

8.2 Long Time Stop at “Initializing Network”.................................................................................................................................................................................................... 66

8.3 No Dial Tone................................................................................................................................................................................................................................................. 66

8.4 Can not Make a Call...................................................................................................................................................................................................................................... 66

8.5 Can not Receive Any Phone Call.................................................................................................................................................................................................................. 66

8.6 No Voice during an Active Call..................................................................................................................................................................................................................... 67

8.7 Can not connect to the configuration Website............................................................................................................................................................................................... 67

8.8 Forget the Password....................................................................................................................................................................................................................................... 67

9 Contact ways............................................................................................................................................................................................................................................................69

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1 Introduction

1.1 Thanks for Purchasing IP622

Thank you for purchasing IP622. The IP622 which has 2 lines is a full-featured VoIP (Voice over Internet Protocol) phone that provides voice

communication over an IP network.

This phone functions not only much like a traditional phone, allowing to place and receive calls and enjoy other features that traditional phone

has, but also it own many data services which you could not expect from traditional telephone.

The IP622 provides Power over Ethernet (PoE) and two Ethernet ports for connecting another device to the local area network.

This guide will help you easily use the various features and services available on your phone.

1.2 Package Contents

Your package includes the following:

 One IP622 (with PoE) IP Phone Unit

 Handset and handset cord

 One universal power adapter

 One Ethernet cable

 Wall-mounting screw pack

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2 Installing

2.1 Assembling the Phone and Connecting to the Network

1) Plug one end of the coiled phone cord into the left side of the phone base.

2) Plug the other end of the handset cord into the jack at the bottom of the handset.

3) If you are using an external power source, push the power cord into the power supply, and plug the power supply into the phone base unit.

Note: Use only the power supply that came with the phone.

4) Plug the Ethernet cable into Internet port in the rear side of the base station. Plug the other end of the Ethernet cable into your already

prepared network connection.

2.2 Mounting the Phone to the Wall

1) Complete the assembly instructions.

2) Attach two appropriate screws to the wall. Leave 1/4 distance from the wall. This allows you to slide the mounting brackets on to the screws.

Push down slightly to lock the phone in place.

2.3 Turning on the Phone

This section assumes that the correct connections have been made.

1) Check whether the Internet port is well connected.

2) Plug the AC power adapter into the electrical outlet.

Note: Use only the adapter that came with the phone.

3) The LCD will firstly display “Welcome” and all of the lights on the phone will flash.

4) Next, the LCD display “Initializing Network”.

5) After the sequence, the phone will display date & time, lines status for the phone, and IP622 is started normally.

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Notice: If the phone does not provide this screen, re-confirm installation and connections. If these are incorrect, try unplugging the

phone and plugging it back in again. If you still don’t see the display, then contact your Phone Administrator or service provider.

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3 Get Familiar with IP622

3.1 Front Panel

Front Panel

No.

Part Name Description of function

Picture 1

Handset top cradle For the placement of handset (Receiver end)

Hook switch For hang-up and hang-off of handset

Cradle latch

To prevent the handset from dropping when it is

wall-mounted.

Handset bottom

cradle

For the placement of handset (Transmitter end)

Handset cord port RJ-11 jack on the left side of the IP phone

Headset wire port RJ-11 jack on the bottom of the handset

Headset

To mount mouthpiece and earpiece on the single

handle.

LCD screen

The LCD screen is for displaying your settings,

such as phone number, line status and so on.

Multi-Functional

Key

These keys can be used as speed dial, BLF,

shortcut key, pick up and call park.

Line Keys

In standby:

These keys are used as line keys; you can press

the line button to select the corresponding line,

and then user can make call or do other

functions.

The LEDs under the keys used to display the

status of each extension, please refer to 3.3 LCD

indicator

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Soft keys

These keys are used as soft keys. These can be

used for item selection or control on the LCD

screen.

The softkey’ function depends on their

corresponding content displayed on the LCD at

that time.

Press it to access to menu items: such as

phonebook, multi-functional key, and call

history and so on.

UP To scroll up or turn up the volume

DOWN To scroll down or turn down the volume

Hold

The Hold key is used to hold the current call,

press it again to release the hold function.

Redial

The Redial key is used to redial the last dialed

number automatically.

Mute/Del

 During an active call, press it to mute the

current call.

 When input text, press it to delete a digit or

number.

Headset Press it to use headset.

Handsfree Press it to use Handsfree

MSG

 The key can be used for voicemail selection,

press it to access voicemail (must be set up

by your phone administrator)

 The LED is to indicate voicemail status.

Please refer to 3.3 LCD indicator

Numeric Keypad

Enters numeric digits for initiating a call or for

entering configuration information.

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3.2 Rear Panel

Rear Panel

Part Name Description of function

Headset

Headset console, connect to headset(This is on the right side of

the phone.)

DND Switch

The Switch is used to turn on or turn off DND.

Under the character DND is a dot.

When the switch near the dot, DND is on, otherwise DND is

off.

Taking the left picture for example, DND is on.

DC 5V Power port

PC Connects to a PC.

Internet Connects to the Ethernet switch, router or Internet.

3.3 LEDs Indicator

LED

Color Status Description

Multi-Functional Key

Speed Dial

OFF Not configured Solid Green Configured, in standby Solid Red In use

BLF

OFF Not configured Solid Green Configured, in standby Blinking Red A new incoming call in BLF number Solid Red In use

Shortcut Key

OFF Not configured Solid Green Configured

Pick Up

OFF Not configured Solid Green Configured Solid Red In use

Call Park

OFF Not configured Solid Green Configured

VoIPLines 1/2

OFF Line disable Solid Light Red Not registered Solid Green Registered, line is in standby

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Solid Red Registered, line is in active call

MUTE/DEL

OFF Disable

Solid Red In use, mute is on

Headset

OFF Standby

Solid Green In use

Handsfree

OFF Standby

Solid Green In use

MSG

OFF In-active Blinking Green An new voicemail Solid Green No new voicemail

3.4 Get Familiar with LCD

LCD

Name

Description of function

Date

To display the current date. Date format is mm/dd

Time

To display the current time. Time format is mm:ss (A or P)

Phone Numbers To display the phone number of lines.

Lines

To display the status of lines. The icon means unregistered. The icon mean registered.

Softkey Function To display the current softkey function.

Softkey Buttons

You can use the softkey button to highlight the item displayed on the LCD screen and then configuration. One button directs to one softkey function, the blue line in the left picture displays the corresponding relationship.

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4 Menu

User can use MENU, soft key and MUTE/DEL button to browse, modify and configure the phonebook, multi-functional keys, network,

accounts, factory default and so on.

4.1 Items

The table below lists Menu items which IP622 included:

Main menu

(LCD display)

Menu Items

(LCD display)

Submenu Items

(LCD display)

Explanation

1Phonebook 1.1NewEntry

User can view, add, edit, and delete phonebook using the four softkey. User can also make call, and send text message directly using the four softkey. The Max records are 500.

Multi-Functional

Key(need

password)

2.1Exp Key 1

To configure the function of multi-functional keys.

2.2Exp Key 2

2.3Exp Key 3

2.4Exp Key 4

2.5Exp Key 5

2.6Exp Key 6

2.7Exp Key 7

2.8Exp Key 8

2.9Exp Key 9

2.10Exp Key 10

3Call History

3.1RedialList To list the latest 60 records of called call, answered call and missed calls.

3.2Answered Calls

3.3Missed Calls

4Text Message

4.1SEND User can send message according to prompt.

4.2RecivedBox To list the latest 100 records of received message and sent message.

4.3SendBox

5BlackList 5.1NewEntry To configure the blacklist, max record is 100.

6Preferences

6.1Language To select the language on phone’s LCD.

6.2Call Waiting To enable or disable call waiting.

6.3Auto Answer To enable or disable auto answer.

6.4Preferred Audio

Device

To select the preferred audio device.

7Ring Tone

7.1Bell Type1 Choose the ring tone from Bell Type1- Bell Type10.

7.2Bell Type2

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7.3Bell Type3

7.4Bell Type4

7.5Bell Type5

7.6Bell Type6

7.7Bell Type7

7.8Bell Type8

7.9Bell Type9

7.1Bell Type10

8Volume Setting Press up or down key to turn up or turn down volume.

9Accounts

(need password)

9.1Line 1

9.1.1Line Enable To enable/disable line1.

9.1.2Password To set password of line1.

9.1.3Account To set account of line1.

9.1.4Display Name To set display name of line1.

9.1.5Phone Number To set the phone number of line1.

9.1.6SIP Proxy Server To set the SIP server IP address of line 1.

9.1.7SIP Proxy Port To set the SIP server port of line1.

9.1.8Outbound Server To set the outbound proxy IP address or domain name of line1.

9.1.9Outbound Server Port

To set the outbound proxy port of line1.

9.1.10Backup Outbound Server

To set the backup outbound proxy IP address or domain name of line 1.

9.1.11Backup Outbound Port

To set the backup outbound proxy port of line1.

9.2Line 2 Same to 9.1

10Call Forward

10.1CFWD All To set the destination phone number of CFWD AllNumber

10.2CFWD When Busy To set the destination phone number of CFWD Busy Number

10.3CFWD When No

Answer

To set the destination phone number of CFWD No AnsNumber

11Time/Date

11.1Time(H:m:s)

11.2Date(m/d/y)

12Voice Mail

(Need password)

12.1Line 1

12.1.1MWI Enable To enable or disable voice mail of line1

12.1.2Voice Mail Number

To set the voice mail number of line1.

12.2Line 2 Same to 12.1

13Network

13.1WAN Connection

Type

To view the current Internet port’s connection type, or to change the Internet port connection type from Static, DHCP and PPPoE.

13.2CurrentIP To view the current Internet port IP address, or to change the Internet port IP address.

13.3CurrentNetmask To view the Current Netmask, or to change the Current Netmask.

13.4CurrentGateway To view the Current Gateway, or to change the Current Gateway.

13.5Primary DNS To view the primary DNS, or to change the primary DNS.

13.6Secondary DNS To view the secondary DNS, or to change the secondary DNS.

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13.7Enable WAN Login To enable or disable user login webpage from Internet port.

13.8Web Port To view the Web Port, or to change the Web Port.

13.9SIP QoS To view the SIP QoS, or to change the SIP QoS.

13.1RTP QoS To view the RTP QoS, or to change the RTP QoS.

13.11Data QoS To view the Data QoS, or to change the Data QoS.

13.12VLAN Tag To enable or disable VLAN Tag

13.13VLANID To view the VLANID, or to change the VLANID.

13.14802.1p Priority To view the802.1p Priority, or to change the802.1p Priority.

14Product Info

14.1Product Name

To view the current information of Product Name, Software Version, Hardware Version, MAC Address and serial number.

14.2Software Version

14.3Hardware Version

14.4MAC Address

14.5Serial Number

15Status

15.1Intenet Port Status To view the current information about the status of Internet port, VPN and registration.

15.2VPN Status

15.3Registration Status

16Reboot To reboot IP622.

17Factory Default To set IP622 factory default.(Need password)

18Set Password

To reset password. The password of LCD is same as the one of Webpage. Default is admin.

19LCD Contrast To view and change the contrast of LCD.

20Login/Logout

Press it to logout LCD. Press 20Login/Logout to erase memory, and then user should input password when user access to 9Accounts again.

4.2 How to configuration from Menu

1) When the phone is on-hook, press the MENU button to enter Main menu.

2) Use the Numeric Keypad to input the digit or character

3) Press the abc softkey button to change the input method between digit, capital letter and small letter.

4) Use the up and down button to scroll up and scroll down. Configuration the item or sub-item according to the prompt.

5) Press the ok softkey button to confirm.

6) Press the save softkey button to save changes.

7) Press MUTE/DEL button or delChr softkey button to delete one digit or a character.

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8) Press the cancel softkey button to cancel changes and back to the up level.

9) The password which need when access to Accounts item is the same as the one of admin mode when login Web, default is admin.

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5 Using Basic Phone Function

5.1 Using the Handset/ Speakerphone/ Headset

5.1.1 Using the Handset

To place and answer calls using the handset, simply lift the handset.

5.1.2 Using the Speakerphone

To place and answer calls using the speaker, press the speaker button. The green light behind the button will illuminate.

5.1.3 Using the Headset

To place and answer calls using the speaker, press the headset button. The green light behind the button will illuminate.

5.2 Making Telephone Call

5.2.1 Place a Call

You can place a call by:

Step 1.Lifting the handset and dialing phone number, followed by the # or wait 5 seconds, IP622 will dial out the phone number.

Step 2.Connect the headset, press the headset button and dial phone number, followed by the # or wait 5 seconds, IP622 will dial out the phone

number.

Step 3.Press the speaker button and dial phone number, followed by the # or wait 5 seconds, IP622 will dial out the phone number.

5.2.2 Using Redial Button

To redial the last number called:

Lift the handset or press speakerphone or press headset, and then press the redial button; the number will be automatically dialed.

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5.2.3 Dialing from Phonebook

Adding a phonebook

Below are the steps to add a phonebook in menu, User can also add phonebooks from you PC using IP622 Web Interface.

Step 1.Press MENU button access to the menu items, and use the softkey button to choose 1.Phonebook

Step 2.Add one phonebook according to the prompt, press the abc softkey button to change the input method between digit, capital letter and

small letter.

Using phonebook:

Press MENU button to access to the menu items, and use the softkey button to choose 1.Phonebook, and then highlight the phonebook you

want to call, press the dial softkey button to make call immediately.

5.2.4 Dialing from Call History

Press MENU button access to the menu items, and use the up and down button to choose 3.CallHistory, and then highlight the phone number

you want to call, press the dial softkey button to dial immediately.

5.2.5 Using Speed Dial

Adding a speed dial:

Below are the steps to add a speed dial from menu, User can also set speed dial from you PC using IP622 Web Interface.

Step 1.Press MENU button access to the menu items, and use the up and down button to choose 2. Multi-Function Key

Step 2.Configuration one Multi-Function Key to speed dial according to the prompt.

Making speed dial:

Press the Multi-Function Key corresponding to speed dial to make call immediately.

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5.2.6 Using Dial Plan

Adding one dial plan:

Step 1.Open Phone/Dial Plan webpage

Step 2.Add one dial plan, user can refer to 7.7.3 Dial Plan

Using dial plan to make call:

Dial the phone number according to one dial plan.

5.2.7 Using Hot Line

Add the hot line from SIP Account/Line1/2 webpage, Supplementary Service Subscription column, below is one example:

Step 1.Open SIP Account/Account1/2 webpage, Supplementary Service Subscription column

Step 2.Fill in the hot line number, user can also add the delayed time.

Example 1: set the hot line number is 511.

Example 2: set the hot line number is 511 and delayed time is 4 seconds.

5.2.8 Answering a Telephone Call

When a call is incoming, the associated line button will flash and the phone will ring.

You can receive the call by:

Step 1.Pressing the corresponding line button or

Step 2.Pressing the speakerphone, or

Step 3.Lifting the handset, or

Step 4.Using the headset, or

Step 5.Auto-answer: if auto-answer is enabled, IP622 will answer the phone automatically when there is a call incoming

Enable auto-answer: press MENU button to access to the menu items, then use the up and down button to choose 6Reference, set

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auto-answer enable according to the prompt.

Notice: user can also enable auto-answer in Phone/Preference webpage, miscellaneous column.

5.3 Adjusting Call Volume

From menu:

Step 1.Press Menu button, and then choose volume.

Step 2.Press up and down button to turn up or turn down volume.

Using multi-function key:

Step 1.Choose two multi-function key (assuming the two multi-function keys are Exp Key 1 and Exp Key 2), and configure as

following:

Step 2.Press Save Settings to save changes and user can see the corresponding LED is solid green.

Step 3.Press the Exp Key1 button to turn up volume, press the Exp Key 2 button to turn down volume.

5.4 Black List

If user added a black list, IP622 will forbid the phone number incoming.

Adding a black list:

There are two ways to add black list, one is from menu, and the other is from your PC to use IP622’s webpage.

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From menu:

Step 1.Press Menu button, and then choose 5black list.

Step 2.Choose NewEntry, and then add one black list according to the prompt.

From Webpage:

Step 1.Log in the web, open Phone/Phonebook webpage, Black List column.

Step 2.Refer to the 7.6.4.1 Black List to add blacklist.

5.5 Muting a Call

During an active call, pressing the MUTE/DEL button to mute the handset, headset or speakerphone.

This function prevents the person on the active call from hearing what you or someone else in the room is saying; the light behind the button will

illuminate on (green).

To cancel the Mute function, please press the MUTE/DEL button again and the light behind the button will illuminate off.

5.6 Placing a Call on Hold

When IP622 is during one active call:

Step 1.Pressing the hold button to put the active call on hold, then you will hear a dial tone, the remote party will hear the hold music

Step 2.User can input the phone number to make call

Step 3.Pressing the hold button again to release the previously Hold state and resume the bi-directional media.

5.7 Three Way Conference Calls

Step 1.To initiate a conference call, press the HOLD button during an active call and the first call is placed on hold, and you will hear a dial

tone.

Step 2.Dial the second person’s telephone number.

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Step 3.After the second person answers the call, press conf softkey button to start the conference call; all three parties will be participating in a

conference call.

Note: If you hang up firstly, the other two parties will be disconnected; if one party hangs up firstly, you can go on talking with the other party.

5.8 Attended Transfer

Youcall

the person

to whom you

are

transferrin

g the call and speak to them before transferring the call:

Step 1.To initiate a transfer; press the HOLD button during an active call. This places the first call on hold and you will hear a dial tone.

Step 2.Dial the second person’s telephone number.

Step 3.When the second person answers, you can have a private conversation with the second person without the first person hearing it.

Step 4.To connect the call to the second person, press the xfer softkey button to complete the transfer. You will be disconnected from the call.

Step 5.If you hang up during the call with the second person before pressing xfer softkey button, the transfer is not completed; this only ends the

call with the second person, and you can press the HOLD button to continue the first call.

5.9 Unattended Transfer

You can transfer an active call to a third party without announcement.

Step 1.To initiate an unattended (blind) transfer; press the xfer softkey button during an active call. The first call is placed on hold and you will

hear a dial tone.

Step 2.Now dial the second person’s telephone number with immediately ending char “#”, IP622 will transfer phone automatically and you will

be disconnected from the call.

5.10 Forwarding Calls

You can forward all calls, forward calls when the phone is busy or forward calls when there is no answer.

Below are the steps to configure call forward from menu. You can also set call forwarding options from your PC using the IP Phone Web

Interface.

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From menu:

Step 1.Press the MENU button.

Step 2.Select 10Call Forward and choose one type of call forwarding.

• CFWD All—Forwards all calls to a single number immediately when there is an incoming call.

• CFWD When Busy—Forwards all calls to another number when the phone is busy.

• CFWD When No Answer—Forwards calls to another number if there's no answer at your phone.

Step 3.Enable the CFWD and fill in the call forwarding number.

Step 4.Press the save softkey button to save changes.

5.11 Call Waiting

Before using call waiting, you should enable it firstly, and default is enabling.

During an active call:

Step 1.If call waiting is enabled, call waiting alerts you with ringing if there is another call is incoming, and the associate line button will change

to red blinking, press the line key of the second call to answer the second call with the first call holding, pressing the line button of the first call to

back to the first call with the second call holding.

Step 2.If the call waiting is off, new calls would be rejecting and the new caller will hear busy tone when you are on another call.

Enable Call Waiting:

You can turn call waiting on or off from menu in Menu/6References item.

And user can also enable call waiting by using your PC to open SIP Account/Line 1/2 webpage, Supplementary Service Subscription column.

5.12 Ending a Call

To end a handset call, hang up the handset.

To end a speakerphone call, press the speaker button.

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To end a headset call, press the headset button.

5.13 Viewing and Returning Missed Calls

The LCD screen on your IP phone will notify you like the following picture if a call came in that was unanswered.

To return a missed call:

• If the LCD screens shows a missed call:

Step 1.press the softkey button under miss to view the call.

Step 2.Press the softkey button under dial to return the missed call.

• If the LCD screen does not show a missed call, you can return a call from the Missed Call list:

Step 1.Press the Menu button.

Step 2.Then selects 3Call History.

Step 3.Then selects Missed Calls.

Step 4.Choose the call you want to return and press Dial.

To view a list of all missed calls:

• If the LCD screen shows a missed call, press the softkey button under miss to view a list of missed calls.

• If the LCD screen does not show a missed call:

Step 1.Press the Menu button.

Step 2.Then selects 3Call History.

Step 3.Then selects Missed Calls.

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5.14 Text Message

5.14.1 Sending Message

Step 1.Press Menu button, and then choose 4Text Message by using the up button or the down button.

Step 2.Press the select softkey button to enter to 1SEND item.

Step 3.Press the select softkey button to edit message.

Note: When inputting text, use the abc softkey button to change the input method among numbers, capital and lowercase English letters,

abc stands lower case, ABC stands capital letter, and 123 stands digit

Step 4.Press the ok

softkey button

to input receivers’ phone number.

Notice: IP622 support group mails, user can send one message to 10 friends or family one a time;

Press the ok softkey button to access to configuration the next receiver’s phone number;

You can select one number in phonebook by pressing the pbook softkey button.

If user has configuration the phone numbers which you want to send, press the ok

softkey button

twice to access to the next

item (Sender number).

Step 5.Set Sender phone number, default is line1’s phone number.

Step 6.Press the select

softkey button

to start sending message.

5.14.2 Reading Message

Step 1.Press Menu button, and then choose 4Text Message by using the up button or the down button.

Step 2.Press the select

softkey button

to enter to 2Recived Box item or Send Box item.

Notice: In Received Box are messages have received from others including new messages and old messages. The ones in Sent Box are

messages have sent out.

Step 3.Press the select

softkey button

to access to the next item. Choose the message you want to read by using the up button or the down

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button.

5.15 DND (Do Not Disturb)

Use the Do Not Disturb feature to prevent incoming calls from ringing your phone.

To enable Do Not Disturb, push the DND button to the side near the DND dot, below is one picture:

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6 Using Advanced Phone Functions

6.1 Speed Dial

Creating Speed Dial:

Following are the steps to creating speed dials in webpage; you can also creating it from LCD Menu.

Step 1.Access to web, and then open Phone/Multi-Functional Key webpage

Step 2.Then configures one Exp key to speed dial, and then choose the line and fill in the phone number. The following picture is a setting

example:

Step 3.Press button to save changes and then press button to make changes effective.

Using Speed Dials:

Step 1.Press the configured Exp Key 1 to call 111 or press Exp Key 2 to call 112 immediately.

6.2 BLF (Busy Lamp Field)

Your system administrator may configure your phone so that you can monitor other user’s phones from your phone. User can create BLF from

Menu/Multi-functional key or from your PC in Phone/Multi-Functional Key webpage.

If this feature is configured, some multi-functional key buttons on your phone are assigned to display the status of another user’s phone. For

example, if your one multi-functional key is configured to display Bob’s phone line, the associate multi-functional key shows you the status of

his phone line:

 Green: Line is idle.

 Red (steady): Line is active or in use.

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

Red (blinking): Line is ringing.

In addition, if you have configured the pickup code in BLF, you can press the same multi-functional button to pick up a ringing call at his

extension.

The example below describes the steps to configuration the pickup in BLF from Webpage, user can also configuration from MENU.

Configure the pickup code in BLF:

Step 1.Access to web, and then open Phone/Multi-Functional Key webpage

Step 2.Then configures one Exp key to BLF, and set Pickup Code (you can get the pickup code from your administrator). The following picture

is a setting example based on Asterisk

Step 3.Press button to save changes and then press button to make changes effective.

To pick up a ringing call:

Step 1.Assuming a ringing call at 003 and the associate LED is blinking.

Step 2.Press line2 button, and then press the Exp key 1 button to pickup the call.

6.3 Shortcut Key

The steps below described how to configure the shortcut key from Webpage, user can also configure from MENU.

Creating Shortcut Key:

Step 1.Access to web, and then open Phone/Multi-Functional Key webpage

Step 2.Then configures the Exp keys to shortcut key, and set as you need. The following picture is a setting example:

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Step 3.Press button to save changes and then press button to make changes effective.

Using shortcut Key:

Press the Exp Key 1, then the LCD will display the phonebook item immediately, and user can configure it, the steps are same as configuring

from menu.

Press the next Exp Keys, and the LCD will display the corresponding item immediately, and user can also configure it.

6.4 Pickup

The function of pickup is similar to the speed dial.

The example below describes the steps to configuration the pickup from Webpage, user can also configuration from MENU.

Adding pickup:

Step 1.Log in the web, open Phone/Multi-functional Key webpage.

Step 2.Choose one Exp key (assuming is Exp Key 3), and configure as follows, user can refer to 7.6.2 Multi-functional Key:

Step 3.Press button to save changes and then press button to make changes effective.

Using pickup:

Press the Exp Key 3 button (the configured multi-functional key) to ring 010235689 quickly.

6.5 Call Park

Call Park is a feature of some telephone systems that allows a person to put a call on hold at one telephone set and continue the conversation

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from any other telephone set.

During an active call, pressing one preprogrammed multi-functional key button to transfer the current telephone conversation to an unused

extension number and immediately puts the conversation on hold. The telephone system will then display the extension number of the parked

call so that the call can later be retrieved.

If no one picks up the parked call within the set time, the telephone system may ring back the parked call. This transfers the parked call back to

the person who originally parked the call.

The example below describes the steps to configuration the call park from Webpage, user can also configuration from MENU.

Adding Call Park:

Step 1.View the parking settings in sip server, below is an example in TrixBox

Step 2.Log in the web, open Phone/Multi-functional Key webpage.

Step 3.Choose one Exp key (assuming is Exp Key 6), and configuration as follows, user can refer to 7.6.2 Multi-functional Key:

Step 4.Press button to save changes and then press button to make changes effective.

Using Call Park:

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Step 1.During an active call (assuming party 1(IP622)’s phone number is 6221, party 2’s phone number is 111)

Step 2.Party 1 press the Exp Key 6 button (the configured multi-functional key) to park the current conversation and listen the voice prompt

patiently,

Step 3.Party 3 dialing 71 using another phone to retrieve the call with party 2.

6.6 MSG

Voice Mail service must be available on your network to use this feature.

6.6.1 Enable and configuration MSG

There are two ways to enable MSG, one is from menu, and the other is from your PC to use IP622’s webpage.

From Menu:

Step 1.Press Menu button to enter menu items and then choose 12Voice Mail

Step 2.Highlight the line you want to configure, and then select it

Step 3.And then use the softkey buttons to configure it according to the prompt(Enable MWI and enter the voice mail number)

Step 4.Press the save softkey button to save the changes

From Webpage:

Step 1.Log into Web, open SIP Account Line 1/2webpage, go to Supplementary Service Subscription column.

Step 2.Enable MWI Enable and fill in the Voice Mailbox Numbers (get the number from your phone administrator), below is a settings

example based on Asterisk.

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Step 3.Press button to save changes, then the notice will appear, press button to

make changes effective.

6.6.2 Using MSG

To access you voice mail box, press the MSG button.

Then user can listen to the new voice mail or old voice mail or reply voice mail according to the voice prompt.

6.7 Changing the LCD Screen Contrast

Step 1.

Press the

button, scroll to

19LCDContrast

, and press the

Select softkey button

to access.

Step 2.

Use the

up and down

buttons

to adjust the screen contrast. Press the

button to increase the contrast. Press the

Down

button to decrease the contrast.

Step 3.

Press the

save

softkey button

to save.

6.8 Changing Your Ring Tone

To change a ringtone:

Step 1.

Press the

button.

Step 2.

Select 7

Ring Tone

Step 3.

Use the

up and down

buttons

to highlight the ring tone. Press the

select

softkey button

to choose the highlighted ring tone

6.9 Setting Your Phone’s Date and Time

The

date and

time for your

phone

normally

come

from

the phoneserver.However,

if you

needtochange some date and

time

parameters,you

can

these steps

Step 1.

Press the

button,

select11Time/Date.

Step 2.Cho

ose date to adjust date; enter

the dateinthe followingformat:mm/dd/yy.

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Step 3.

Choose time to adjust time; enter

the

time in

the

followingformat:hh/mm/ss

Step 4.Press the ok

softkey button

to save the changes.

6.10 Rebooting Your Phone

This settingis to configure and troubleshoot the network. You should not change thesesettingsunless directed to by your

Administratoras thiscan negatively affect your phone’s function.

To reboot yourphone:

Step 1.

Press the

button.

Step 2.Scrollto 16

Reboot;

press the

select softkey button to access to reboot item.

Step 3.Then a notice “Confirm System Reboot” will appear, press the ok softkey button to confirm rebooting.

6.11 Factory default

There are three ways to make factory default: in menu and using web GUI.

You should not change these settings unless directed to by

your Administratoras thiscan negatively affect your phone’s function.

In menu:

Press Menu button and choose 17Factory Reset, user is required to input the password, then a notice will appear, press the ok softkey button to

continue.

In menu:

Press #*06# on the phone and select 4Factory Reset, then there is a notice inform you to confirm the performance, enter yes(937), then phone

will be factory default.

Using Website:

Step 1.Access to website, open Administration/Management webpage;

Step 2.Press the factory default button at the bottom of the webpage;

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Step 3.Waiting about 5 seconds, the red notice will appear, and then press Reboot button to reboot IP622.

Notice: If you choose factory default, you will return the phone to the original factory settings and will erase all current settings, including the

directory and call logs.

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7 CONFIGURATION

7.1 Web-based Configuration

This section will show you how to configure your IP622 using the web-based configuration interface. The default network settings are the

following:

Default Internet Connection Type: DHCP

Default PC Port Connection Type: NAT

Default user name and password of admin mode

admin, admin

Default user name and password of user mode:

user,user

Web Idle Timeout: 5 min

7.2 Login

To access the phone through a web browser

Step 1.Setup IP622 correctly

Step 2.Lookup the Internet IP Address in the left side of LCD

Step 3.Enter “http://Internet IP Address” in the address field of the browser.

Step 4.Type “admin” or “user” for the User Name, and input the password click on the Login button to access the configuration page.

There are two levels of web configuration: one “user” ID level that can view just some portion in the web, and the other “admin” ID

level that can view and configure all settings in the web-based configuration interface.

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7.3 Webpage

No. Name Description

main information

Display the firmware version, DSP version, Current Time, and administration mode. Press Logout button to logout.

navigation bar

Click navigation bar, many sub-navigation bar will appear in the place 4.

Help

Display the main information for configuration; user can get help from it directly.

sub-navigation bar

Click sub-navigation bar to enter to configuration webpage

configuration title

The configuration title

configuration bars

The configuration bars

 Every time making some changes, user should

press the button to confirm and save the changes.

 After pressing the button, the red

will appear to

notice user to reboot.

To cancel the changes.

Press it to reboot IP622

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7.4 Status

7.4.1 Basic

This webpage displays the basic status of your

IP622, including the information about product

information, SIP account status, network status,

VPN status, PC port status and system status.

Click Refresh button to refresh the status.

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7.4.2 Syslog

This page displays the log of system.

User can press Clear button to clear all

information.

Click Refresh button to refresh syslog.

Click Save to save the system log to your local

PC.

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7.5 SIP Account

7.5.1 SIP Settings

7.5.1.1 SIP Parameters

7.5.1.2 NAT Traversal

Webpage Field Name Description

NAT Traversal

If or not enable NAT. IP622 supports STUN traversal, choose “STUN” in the “NAT Traversal Mode” if you want traverse

NAT/Firewall. STUN Server IP STUN server IP address, default is stun.fwdnet.net NAT Refresh Interval (sec)

The interval to refresh

STUN Server Port

STUN port

7.5.2 Line1

In this webpage, users can configuration the information about SIP account line1, including the following 4 parts: Basic, Audio Configuration,

Supplementary Service Subscription and Advanced.

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Following is the description about that.

7.5.2.1 Basic

Set the basic information provided by your VOIP Service Provider, such as Phone Number, Account, password, SIP Proxy and so on.

Webpage

Field Name

Description

Line Enable If or not enable Line1

Peer to Peer

If or not enable PEER to PEER

 If enable, Line1 will not send register request

to SIP server;

 In System Status, SIP-1 Status is Registered;

SIP-1 can make call out, but others can not call SIP-1.

Proxy Server The domain or IP address of SIP Server

Proxy Port

The port which SIP Server supports for VOIP

service, default is 5060 Outbound server

Outbound server IP or domain name

Outbound Port Outbound server’s Service port Backup Outbound Server

Backup Outbound server IP or domain name.

Display Name The number will display in callee Phone Number Number of telephone provided by SIP server Account SIP account provided by SIP server Password SIP password provided by SIP server

7.5.2.2 Audio Configuration

Select the audio Codec you want to use.

Webpage

Field Name

Description

Audio Codec Type1

Choose the audio codec type from G.711U, G.711A, G.722, G.729, G.723

Audio Codec Type2

Choose the audio codec type from G.711U, G.711A, G.722, G.729, G.723

Audio Codec

Choose the audio codec type from G.711U,

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Type3

G.711A, G.722, G.729, G.723

Audio Codec Type4

Choose the audio codec type from G.711U, G.711A, G.722, G.729, G.723

Audio Codec Type5

Choose the audio codec type from G.711U, G.711A, G.722, G.729, G.723

G.723 Coding Speed

Choose the speed of G.723 from 5.3kbps and

6.3kbps

Packet Cycle

The RTP packet cycle time

Silence Supp Enable

If or not enable silence

Echo Cancel

If or not enable echo cancel,default is enable.

7.5.2.3 Supplementary Service Subscription

Webpage

Field Name

Description

Call Waiting

If or not enable Call waiting.

Hot Line

Fill in the hot line number. Pickup handset or press speaker/headset button, IP622 will dial out the hot line number automatically.

MWI Enable

If or not enable MWI (message waiting indicate).

Voice Mailbox Numbers

Fill in the voice mailbox phone number

7.5.2.4 Advanced

Webpage

Field Name

Description

Domain name Type

If or not use domain name in the SIP URI

Carry Port Information

If or not carry Port information in the SIP URI.

Signal Port The local port of SIP protocol, default is 5060

DTMF Type

Choose the DTMF type from IN_band, RFC2833 and SIP

INFO. RFC2833 Payload (>=96)

User can use the default setting

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The interval between two normal Register messages. You

can use the default setting.

RTP Port

Set the port to send RTP.

IP Phone will select one idle port for RTP if you set “0”,

otherwise use the value user set.

Cancel Message Enable

When you set enable, an unregistered message will be sent

before registration, while you set disable, unregistered

message will not be sent before registration. You should set

the option for different Proxy. Prack Enable If or not enable prack.

SIP OPTIONS Enable

If this option enable, IP Phone will send SIP-PING to

Server periodically instead of sending hello packet. The

send interval is Keep-alive interval. Keep-alive interval (10-60s)

The interval that IP Phone will send an empty packet to

Proxy. Anonymous Call If or not enable anonymous call. Anonymous Call Block

If or not enable anonymous call block.

Proxy DNS Type Set the proxy DNS type. Use OB Proxy In Dialog

If or not enable OB Proxy in dialog.

VPN If or not enable VPN. Dial Prefix The prefix added before the number user dials. User Type Select the user type, options are IP and Phone. Only Recv Request From Server

If or not enable only receive request from SIP server.

Request-URI User Check

If or not enable request-uri user check.

Hold Method Select hold method, options are ReINVITE and Info.

7.5.3 Line2

The parameters of Line2 are same as Line1 except the value of Line Enable.

7.5.4 VoIP QoS

Webpage

Field Name

Description

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SIP/RTP/Data

Qos

Default is 0, user can set from 0~63.

7.6 Network

7.6.1 Basic

User can configure the parameters of Internet Port, PC port and Network Address Server Settings (DHCP). The details are as follows:

7.6.1.1 Internet Port (WAN)

Static:

In static mode, user should fill in the values of IP Address, Subnet Mask, Default Gateway, Primary DNS and Second DNS got from your

administrator.

Webpage

Field Name

Description

Connect Name

This parameter is the WAN port service mode,

user can set the parameters in Multi WAN page.

Connect mode

Connection mode, it si IPv4.

Internet

Choose Static IP.

IP Address

The IP address of Internet port

Subnet Mask

The subnet mask of Internet port.

Default

Gateway

The default gateway of Internet port.

Primary DNS

The primary DNS of Internet port.

Second DNS

The second DNS of Internet port.

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DHCP:

In DHCP mode, IP phone is a DHCP client.

IP phone will get the IPAddress, Subnet Mask and Default Gateway from the DHCP server.

Webpage

Field Name

Description

Internet

Choose Automatic Configuration-DHCP.

DNS Mode

Choose DNS type from Manual and Automatic

◆

In Manual: user should set the Primary DNS

and Second DNS manually.

◆In Automatic: IP Phone will get the Primary DNS and Second DNS from DHCP Server automatically.

Primary DNS

The primary DNS of Internet port.

Secondary

DNS

The secondary DNS of Internet port.

DHCP Renew

Renew the DHCP.

DHCP Vendor

Specify the DHCP vendor field.

PPPoE:

Webpage

Field Name

Description

Internet

Choose PPPoE.

DNS Mode

Choose DNS type from Manual and Automatic

◆In Manual: user should set the Primary DNS

and Second DNS manually.

◆

In Automatic: IP Phone will get the Primary DNS and Second DNS from DHCP Server automatically.

Primary DNS

The primary DNS of Internet port.

Secondary DNS

The secondary DNS of Internet port.

PPPoE Account

Fill in the PPPoE account which user gets from Internet Service Provider

PPPoE

Password

Fill in the PPPoE account which user gets from Internet Service Provider

Confirm

Fill in the PPPoE password again.

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Password

Operation Mode

Select operation mode, options are Keep Alive， On demand and Manual.

◆When the mode is Keep Alive, user need specify the keep alive redial period, arranges are 0~3600s, default is 5min.

◆ When the mode is on demand, user need specify the on demand idle time, arranges are 0~60min, default is 5min.

◆When the mode is manual, user need not to input this.

7.6.1.2 PC Port (LAN)

Webpage

Field Name

Description

Local IP

address

Set the IP address of PC port. Efficient when user choose NAT.

Local Subnet

Mask

Set the subnet mask of PC port. Efficient when user choose NAT.

Local DHCP

server

If or not enable DHCP server.

DHCP Start

Address

This is the start IP address assigned by the DHCP server.

DHCP End

Address

This is the end IP address assigned by the DHCP server.

DNS Mode

Choose DNS type from Manual and Automatic

◆ In Manual: user should set the Primary DNS

and Second DNS manually.

◆

In Automatic: IP Phone will get the Primary

DNS and Second DNS from DHCP Server automatically.

Primary DNS

The primary DNS.

Secondary

DNS

The secondary DNS.

Client Lease

Time

（0-86400s)

The DHCP Client lease time, measured in seconds, default is 86400s.

DNS Proxy

If or not enable DNS proxy.

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7.6.2 MAC Address Clone

Webpage

Description

MAC is the hardware address of network equipment. Sometimes, network providers may bind network account with the network equipment’s MAC address. So you may not pass the provider’s authentication when you use a new IP622. In this case, you can use MAC Clone to copy your PC’s MAC address to IP622’s Internet port. MAC is an important parameter for network equipments, so you should make sure that the MAC is right, in order to prevent to make IP622 unusable. You can login IP622’s Web via PC port if you are incautious to make it wrong. And then cloning the right MAC or resume the default settings.

Step 1 Press button to get the PC’s MAC

address

Step 2 Press to save the changes

Step 3. Press to cancel MAC address clone.

Step 4. Press to reboot IP622.

7.6.3 VPN

A Virtual Private Network (VPN) is the extension of a private network that encompasses links across shared or public networks like the Internet.

In short, by VPN technology, you can send data between two computers across a shared or public network in a manner that emulates the

properties of a point-to-point private link.

Webpage

Field Name

Description

VPN Enable

If or not enable VPN. And user can choose the VPN mode from PPTP

and L2TP. Initial Service IP

VPN server IP address

User Name The user name for authentication

Password Password for authentication

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7.6.4 DMZ

IP622 provides a facility DMZ Host that maps ALL unsolicited data on any protocol to a single host in the LAN. Regular web surfing and other

such Internet activities from other clients will continue to work without inappropriate interruption. DMZ Host allows a defined internal user to

be totally exposed to the Internet, which usually helps some special applications such as Netmeeting or Internet Games etc.

Webpage

Field Name

Description

DMZ Enable

If or not enable DMZ

DMZ Host IP

Address

Set the IP address of DMZ host

7.6.5 DDNS

Webpage

Field Name Description

Dynamic DNS Provider

Select the DDNS provider.

Account Enter the account user gets from the DDNS provider.

Password Enter the password user gets from the DDNS provider.

DDNS Enter the DDNS domain.

Status Display the DDNS status.

7.6.6 Multi WAN

Webpage

Field Name

Description

Index Index Name The name of service mode.

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VLAN ID VLAN ID

802.1p 802.1p priority, user can choose from 0 to 7. Edit Click edit to edit the current vlan. Delete Click delete to delete the current vlan. Add Click Add to add another vlan. Click Edit, the webpage displays as left. VLAN ID Set VID, it can be 2~4094.

802.1p 802.1p priority, user can choose from 0 to 7.

Bridge Mode

Set network connection type, it can be Route or

Bridge. Service Select the service mode of this port. Take VLAN tag

If or not enable take VLAN tag.

7.7 Phone

User can configuration volume, call forward, multi-functional key, dial plan, phonebook and call log.

7.7.1 Preference

User can configure the value of ring volume, speakerphone volume, handset volume and so on.

7.7.1.1 Preference

Webpage

Field Name

Description

Handset Input

Gain

Adjust the handset input gain from 0-7.

Handset Volume

Gain

Adjust the output gain from 0-7.

Speakerphone

Input Gain

Adjust the speakerphone input gain from 0-7.

Speaker Volume

Adjust the speaker volume form 0-7.

Ringer Volume

Adjust the ringer volume form 0-7.

Speakerphone

Mic Boost

If or not increase the MIC volume 20 db.

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7.7.1.2 Regional

Webpage

Field Name

Description

Tone Type

Choose tone type form China, US, Hong Kong and so on.

Dial Tone

Dial tone

Busy Tone

Off Hook

Warning Tone

Off hook warning tone

Ring Back Tone

Ring back tone

Call Waiting

Tone

Call Waiting tone.

Min Jitter Delay

(ms)

The Min value of IP622’s jitter delay, IP622’s jitter is an adaptive jitter mechanism.

Max Jitter

Delay (ms)

The Max value of IP622’s jitter delay, IP622’s jitter is an adaptive jitter mechanism.

Ringing

Time(Sec)

How long IP622 will ring

7.7.1.3 Call Forward

Webpage

Field Name

Description

Features

AllForward

If or notenable allforward. Busy Forward If or not enable busy forward. NoAnswerForward If or not enable no answer forward.

Call Forward

AllForward Fill in allforwardnumber. Busy Forward Fill in busy forward number. NoAnswerForward Fill in no answer forward. NoAnswerTimeout Specify no answer timeout.

Feature Code

CfwdAll On Code Fill in cfwdall on code. CfwdAll OffCode Fillincfwd off on code. Cfwd Busy On Code

Fill in cfwd busy on code.

Cfwd Busy Off Code

Fill in cfwd busy offoncode.

Cfws No Ans On Code

Fill in cfwd no answer on code.

Cfwd No Ans Off Code

Fill in cfwd no answer off code.

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DNDOnCode Fill in DND on code. DNDOff Code Fillin DND off code.

7.7.1.4 Miscellaneous

Webpage

Field Name

Description

Auto Answer

If or not enable auto answer. If enable, IP622 will auto answer all incoming call immediately.

Auto Answer by

CallINFO

If or not enable auto answer by call info.

Dial Time Out

How long IP622 to sound dial out tone when IP622 dialing number.

Call Immediately

Key

Choose call immediately key form * or #.

Auto Hookon

Mode

If or not enable auto hook on mode, if enable, IP622 will hang up automatically when the other side hangs up.

ICMP Ping

If or not enable ICMP Ping. If enable this option, IP622 will ping the SIP Server every interval time, otherwise, It will send “hello” empty packet to the SIP Server.

Escaped char

enable

If or not enable escaped char.

7.7.2 Multi-Functional Key

Step 1.Choose one Exp Key from the Exp Key 1…10.

Step 2.Choose one function type from speed dial, BLF, shortcut key, call pickup and call park.

Step 3.Set the other corresponding parameters.

Step 4.Press Save button to save changes, press Cancel button to cancel changes.

Below is an example:

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Adding speed dial:

Step 1.Choose one Exp Key to configuration

Step 2.Select the speed dial from the drop down list

Step 3.Choose the Line from auto (the first line registered), line1, line2

Step 4.Fill the phone number in Expansion

Step 5.Press to save changes and you can see the status of

corresponding LED is solid green.

Step 6.Press button to make changes effective.

If set properly, press the corresponding key to make call immediately,

and the status of LED is solid red.

Adding BLF:

Step 1.Choose one Exp Key to configuration

Step 2.Select the BLF from the drop down list

Step 3.Choose the Line from line1, line2.

Step 4.Fill the monitored phone number in Expansion

Step 5.Fill the pickup code in Pickup Code if user wants to pickup the

call when there is a new call coming in monitored phone.

Step 6.Press to save changes.

Step 7.Press button to make changes effective.

Adding shortcut key:

Step 1.Choose one Exp Key to configuration

Step 2.Select the shortcut key from the drop down list

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Step 3.Select the mode from the phonebook, call history, text message,

volume+, volume- and login/logout in the drop down list.

Step 4.Press to save changes and you can see the status of

corresponding LED is solid green.

Step 5.Press button to make changes effective.

If set properly, press the corresponding button to access to phonebook,

call history, text message, volume+, volume- and login/logout menu

directly.

Adding Call Pickup:

Step 1.Choose one Exp Key to configuration

Step 2.Select the call pickup from the drop down list

Step 3.Choose the Line from line1, line2.

Step 4.Fill the phone number in Expansion

Step 5.Press to save changes and you can see the status of

corresponding LED is solid green.

Step 6.Press button to make changes effective.

In idle, press the corresponding button to make call immediately.

Adding call park:

Step 1.Choose one Exp Key to configuration

Step 2.Select the Call Park from the drop down list in type

Step 3.Choose the Line from line1, line2.

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Step 4.Fill the pickup extension code in Expansion

Step 5.Press to save changes and you can see the status of

corresponding LED is solid green.

Step 6.Press button to make changes effective.

7.7.3 Dial Plan

7.7.3.1 Parameters and Settings

Webpage

Field Name

Description

Picture 1

Dial Plan

If or not enable dial plan.

Line

Choose the call mode from line1, line2.

Digit Map

Fill in the sequence used to match input number

The syntactic, please refer to the following Dial

Plan Syntactic

Action

Choose the dial plan mode from Deny and Dial Out. Deny means IP622 will reject the matched number, while Dial Out means IP622 allow dial out the matched number.

Move Up

Press it to move up.

Move Down

Press it to move down.

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Picture 2

Steps :

Adding one dial plan:

Step 1. Enable Dial Plan

Step 2. Click Add button, and the configuration table like

Picture 1 will appear

Step 3. Fill in the value of parameters.

Step 4.Press OK button to end configuration.

Step 5. Press Save Settings button to save changes.

Editing one dial plan:

Step 1. Enable Dial plan

Step 2. Choose one dial plan

Step 3. Click Edit button, and the configuration table like

Picture 2 will appear

Step 4. Change the value of parameters.

Step 5.Press OK button to end configuration.

Step 6. Press Save Settings button to save changes.

Deleting one dial plan:

Step 1. Enable Dial plan

Step 2. Choose one dial plan

Step 3. Click Delete button to delete the dial plan

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7.7.3.2 Dial Plan Syntactic

No.

String

Description

0 1 2 3 4 5 6 7 8 9 * #

Legal characters

2 X Lowercase letter x stands for one legal character

3 [sequence]

To match one character form sequence. For example:

• [0-9]: match one digit form 0 to 9

• [23-5*]: match one character from 2 or 3 or 4 or 5 or *

4 x.

Match to , , , …... For example: “01.”: can match ”0”, “01”, “011”, ”0111”, …….., ”01111…”

<dialed: substituted>

Replace dialed with substituted. For example： <8:1650>123456：input is “85551212”, output is“16505551212”

6 x,y

Make outside dial tone after dialing “x”, stop until dialing character “y” For example： “9,1xxxxxxxxxx”:IP622 make outside dial tone after inputting “9”, stop tone until inputting “1” “9,8,010x”: make outside dial tone after inputting “9”, stop tone until inputting “0”

7 T

Set the delayed time. For example: “<9:111>T2”: IP622 will dial out the matched number “111” after 2 seconds.

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7.7.3.3 Example

1. Example 1

Using line 1, if user dials #12#2, IP622 will call

010#12%232 immediately.

2. Example 2

Using line 2, if user dials 5,8101, IP622 will call

2413338101 immediately,

And IP622 will make outside dial tone after inputting

“5”, stop tone until inputting “8”.

3. Example 3

Using line 1, if user dials 422xxxx or 522xxxx, IP622

will call 22xxxx333 immediately.

4. Example 4

Using line 2, if user dials 2,622 or 2,6222 or 2,62222 or

or , IP622 will call 5622 or 56222 or

562222 or or immediately.

And IP622 will make outside dial tone after inputting

“2” or “3”, stop tone until inputting “6”.

5. Example 5

Using line 1, if user dials , IP622 will reject the

phone number out.

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7.7.4 Phone Book

7.7.4.1 Upload &&Download Phonebook or Blacklist

Webpage

Field Name

Description

Phonebook

Upload&&Dow

nload

Click to save the phonebook to the

local PC.

Click to select the phonebook and click

to upload it to the phone.

Blacklist

Upload

&&Download

Click to save the blacklist to the

local PC.

Click to select the blacklist and click

to upload it to the phone.

7.7.4.2 Phonebook

Webpage

Field Name

Description

Picture 1

Name

Input the name.

Number

Input the phone number.

Ring Select the ring tone type.

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Picture 2

Steps :

Adding one phone book:

Step 1. Click Add button, and the configuration table like

Picture 1 will appear

Step 2. Fill in the value of parameters.

Step 3. Press OK button to end configuration.

Step 4. Press Save button to save changes.

Editing one phone book:

Step 1. Choose one phone book

Step 2. Click Edit button, and the configuration table like

Picture 3 will appear.

Step 3. Change the value of parameters.

Step 4. Press OK button to end configuration.

Step 5. Press Save button to save changes.

Deleting one phone book:

Step 1. Choose one phone book

Step 2. Click Delete button to delete the phone book

Move one phone book to Black list:

Step 1. Choose one phone book

Picture 3

Picture 4

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Step 2. Click Move to blacklist button to delete the

phone book

7.7.4.3 Black List

Webpage

Field Name

Description

Picture 1

Name

Input the name

Number

Input the phone number

Picture 2

Steps :

Adding one Black List:

Step 1. Click Add button, then the configuration table like Picture 1 will appear Step 2. Fill in the value of parameters. Step 3. Press OK button to end configuration. Step 4. Press Save button to save changes.

Editing one Black List:

Step 1. Choose one black list Step 2. Click Edit button, and the configuration table like Picture 2 will appear Step 3. Change the value of parameters. Step 4. Press OK button to end configuration. Step 5. Press Save Settings button to save changes.

Deleting one Black List:

Step 1. Choose one black list Step 2. Click Delete button to delete the black list

Moving one Black List to phonebook:

Step 1. Choose one black list

Step 2. Click button to move the black list to the

phonebook

7.7.5 Call Log

To view the call log information such as redial list (incoming call), answered call and missed call.

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7.7.5.1 Redial List

7.7.5.2 Answered Calls

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7.7.5.3 Missed Call

7.8 Administration

Use can manage the IP622 in these six webpages; you can configure the Time/Date, password, web access, system log and so on.

7.8.1 Management

You can configuration the value of Time/Date, password, web access, and system log and so on.

7.8.1.1 File Upload&&Download

Webpage

Field Name

Description

Config File Upload&&

Download

Upload or Download the configuration file.

Web Logo File

Upload

Upload the web log file.

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7.8.1.2 Administrator Settings

Webpage

Field Name

Description

User Type

Select Admin User or Normal User.

New User Name Input the user name.

New Password Input the password.

Confirm Password Input the password again.

Language

User can select the language, options are English,Russian, Finnish, Spanish,Czech, Hebrew and Romania.

Remote Web Login

If or not enable remote web login.

Web Port

Set the port which used to login WEB via Internet port and PC port,

default is 80. Web Idle Timeout(0-60m)

Set web idle time out, measured by minute, The web page can be

logged out after Web Idle Timeout without any operation.

7.8.1.3 Time/Date

Webpage

Field Name

Description

NTP Enable

If or not enable NTP.

Current Time

Display the current Time.

NTP Settings

Select the time zone.

Primary NTP

Server

Enter the domain of primary NTP server.

Secondary NTP

Server

Enter the domain of secondary NTP server.

NTP

synchronization

(1-1440m)

The synchronization period.

Daylight Saving

Time

If or not enable daylight saving time.

Offset

Offset time, “-60” means advancing 60minute, “60” means delaying 60miute.

Start Month

Choose starting month

Start Day of Week

Choose starting day

Start Day of Week

Last in Month

Choose starting week

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Start Hour of Day

Choose starting hour

Stop Month

Choose stopping month

Stop Day of Week

Choose stopping day

Stop Day of Week

Last in Month

Choose stopping week

Stop Hour of Day

Choose stopping the function hour

Steps:

Daylight Saving Time:

Step 1. Enable Daylight Saving Time.

Step 2. Set value of offset, like Picture 2

Step 3: Set staring Month/Week/Day/Hour in Start Month/Start Day of

Week Last in Month/Start Day of Week/Start Hour of Day, analogously

set stopping Month/Week/Day/Hour in Stop Month/Stop Day of Week Last

in Month/Stop Day of Week/Stop Hour of Day.

Step 5.Press Saving button to save and press Reboot button to active changes.

7.8.1.4 System Log Setting

Webpage

Field Name

Description

SysLog Enable

If or not enable system log.

Syslog Level

Choose log level from INFO and Debug. Debug provides more system log information than INFO.

Remote Syslog Enable

If or not enable remote system log,

Remote Syslog Server Fill in remote system log server address.

7.8.1.5 Packet Trace

Webpage

Field Name

Description

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User can use this function to trace the packets sent by the phone. Press start to

begin packet trace, and refresh the webpage until it displays stop, press save to save

the packet to your local PC.

7.8.1.6 Factory Defaults

Webpage

Field Name

Description

Press Factory Default button to reset IP622 default.

7.8.2 Firmware Upgrade

Webpage

Description

Steps:

Step 1. Press to browser the upgrade file.

Step 2. Press to start upgrading, LCD will display the notice when

upgrading.

Step 3. Login web and then check the firmware whether well upgraded by viewing

the firmware version in Status/Basic webpage.

7.8.3 Provision

1) Provisioning allow IP622 auto-upgrading or auto-configuring

2) IP622 supports 3 ways to provision: TFTP, HTTP and HTTPS.



Before testing or using TFTP, user should have tftp server and upgrading file and configuring file.



Before testing or using HTTP, user should have http server and upgrading file and configuring file.

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

Before testing or using HTTPS, user should have https server and upgrading file and configuring file and CA Certificate file(should

same as https server’s) and Client Certificate file and Private key file

3) User can uploading CA Certificate file and Client Certificate file and Private Key file in Equipment Manage/Cert Manage page.

4) Details please refer to document Provision_User Manual_en_v1.1.doc

Webpage

Field Name

Description

Provision Enable

If or not enable provision.

Resync On Reset

If or not enable resync after IP622 restart.

Resync Random Delay

Set the maximum delay for request the synchronization

file. Resync Periodic(sec)

Set the periodic time for resync, default is 3600s

Resync Error Retry Delay

If the last resync was failure, IP622 will retry resync

after the “Resync Error Retry Delay” time, default is

3600s

Forced Resync Delay

If it’s time to resync, but IP622 is busying now, in this

case, IP622 will wait for a period time, the longest is

“Forced Resync Delay” , default is 14400s, when the

time over, IP622 will forced to resync Resync After Upgrade

If or not enable firmware upgrade after resync.

Option 66 If or not enable option 66, default is enable. Config File Name

Fill in the name of configuration file which phone will

download from the Option 66 server. Profile Rule URL of profile provision file

Upgrade Enable If or not enable firmware upgrade.

Upgrade Error Retry Delay

Set the time to retry upgrade, effective when the last

upgrade was failure

Upgrade Rule URL of upgrade file

7.8.4 SNMP

Webpage

Field Name

Description

SNMP Enable

If or not enable SNMP

Trap Server

Enter the trap server address.

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address

Read

Community

Name

String, as an express password between management process and the agent process

Write

Community

Name

String, as an express password between management process and the agent process

Trap Community

The community field in trap.

Trap period interval(sec)

The interval of sending trap.

7.8.5 TR069

Webpage

Field Name

Description

TR069 Enable

If or not enable TR069

CWMP

If or not enable TR069

ACS URL

The URL of TR069 server

User Name

The IP622’s user name for connecting to TR069 server

Password

The IP622’s password for connecting to TR069 server

Periodic Inform

Enable

If or not enable periodic information

Periodic Inform

Interval

The interval to send information to TR069 server

User Name

The TR069 server’s user name for connecting to IP622

Password

The TR069 server’s password for connecting to IP622

SSL Key

Fill in SSL key.

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8 Trouble Shooting

This section provides solutions to problems that can occur during the installation and operation of the IP phone. Read the following

descriptions if you are having problems.

8.1 No Operation after Power On

Solution:

Check if the power adapter is properly connected.

If applicable, check if the PoE (Power over Ethernet) switch behind the IP phone is set correctly.

8.2 Long Time Stop at “Initializing Network”

Solution:

Check if the Ethernet cable is properly connected.

Check if the DHCP server is working normally.

Check if the connection between the DHCP Server and IP622 is properly connected.

8.3 No Dial Tone

Solution:

Check if the handset cord is properly connected.

8.4 Can not Make a Call

Solution:

Check the status of your SIP registration status or contact your administrator, supplier, or ITSP for more information or assistance.

8.5 Can not Receive Any Phone Call

Solution:

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Check the status of your SIP registration status, or contact your administrator, supplier, or ITSP for more information or assistance.

8.6 No Voice during an Active Call

Solution:

Check if the servers support the current audio codec type, or contact your administrator, supplier, or ITSP for more information or assistance.

8.7 Can not connect to the configuration Website

Solution:

Check if the Ethernet cable is properly connected.

Check if the URL is right wrote, the format of URL is: http:// the Internet port IP address.

Check if your firewall/NAT settings are correct.

Check if the version of IE is IE8, or use other browser such as Firefox or Mozilla, or contact your administrator, supplier, or ITSP for more

information or assistance.

8.8 Forget the Password

Default password of website and menu is admin.

If user changed the password and then forgot, you can not access to the configuration website or the menu items which need password.

Solution:

Factory default: press Menu button and choose 16Factory Default, then a notice will appear, choose OK by using the corresponding softkey

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button. And this way is required password,too.

There is another way to make factory default, press #*06# on the phone's panel, and then select 4 Factory Reset, input YES(937) to confirm

your action, and then the phone will reset all the settings.

If you choose factory default, you will return the phone to the original factory settings and will erase ALL current settings, including the

directory and call logs.

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9 Contact ways

Sales: sales@flyingvoice.com

Support: support@flyingvoice.com

MSN:e3call@hotmail.com

Skype:flyingvoice_sales

Shenzhen

Add: Room7007, Tiansha Building, MajiaLong, Industrial area, NanShan district, Shenzhen, China

Tel: +86-755-26099365

Fax: +86-755-26099347

Beijing

Add: Room415, ChuangXin Building A#, NO.12 HongDa North Rd, BDA, Beijing, China

Tel: +86-10-67886296

Fax: +86-10-67883237

Flying Voice Technology ip622, IP622C, IP622CWP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual