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Flying Voice
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FIP11WP
User Manual
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Flying Voice FIP11, FIP11W, FIP11WP User Manual

1
Contents FIP11/FIP11W/FIP11WP User Manual
1
About This User Guide..................................................................错误！未定义书签。
Contact with FlyingVoice............................................................................................................................. 2
Purpose...........................................................................................................................................................3
Cross references.............................................................................................................................................3
Declaration of Conformity................................................................................................................................... 4
CE certification............................................................................................................................................. 4
FCC certification...........................................................................................................................................4
Class B Digital Device or Peripheral...........................................................................................................4
Warnings and notes...............................................................................................................................................5
Warnings........................................................................................................................................................5
Notes............................................................................................................................................................... 5
Chapter 1 Product description..........................................................................6
FIP11/FIP11W/FIP11WP..................................................................................................................................... 7
Internet connection............................................................................................................................................... 8
Phone Start.................................................................................................................................................... 8
Connect to a wired network......................................................................................................................... 8
Connect to a wireless network.....................................................................................................................8
Front panel...................................................................................................................................................10
Later panel...................................................................................................................................................12
LED indicator..............................................................................................................................................13
LED status................................................................................................................................................... 13
Chapter 2 Basic functions................................................................................15
Dial number.........................................................................................................................错误！未定义书签。
Use the handle..............................................................................................................................................17
Use handsfree...............................................................................................................................................17
Use headphones........................................................................................................................................... 17
Use the redial key........................................................................................................................................17
Call from the phone book...........................................................................................................................17
Call from call log.........................................................................................................................................18
Attended call transfer.................................................................................................................................19
Blind call transfer....................................................................................................................................... 20
Contents
Contents FIP11/FIP11W/FIP11WP User Manual
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All Forwarding............................................................................................................................................20
Busy Forward..............................................................................................................................................21
No answer Forward.................................................................................................................................... 22
Send text messages...................................................................................................................................... 28
Read text messages......................................................................................................................................29
Chapter 3 LCD Configuration........................................................................31
Chapter 4 Web Configuration........................................................................ 38
Basic..............................................................................................................................................................40
LAN Host..................................................................................................................................................... 41
Syslog............................................................................................................................................................41
Account setting............................................................................................................................................41
SIP settings...................................................................................................................................................47
VoIP QoS......................................................................................................................................................48
WAN............................................................................................................................................................. 49
LAN.............................................................................................................................................................. 52
VPN...............................................................................................................................................................53
DMZ............................................................................................................................................................. 55
Routing.........................................................................................................................................................56
Preferences...................................................................................................................................................57
Phonebook....................................................................................................................................................58
Call log..........................................................................................................................................................60
Multi-Functional Key................................................................................................................................. 61
Dial Rule.......................................................................................................................................................62
Management................................................................................................................................................64
Firmware Management..............................................................................................................................67
Provision.......................................................................................................................................................68
TR069........................................................................................................................................................... 69
Contents FIP11/FIP11W/FIP11WP User Manual
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Chapter 5 Common Troubleshooting................................................................71
About This User Guide FIP11/FIP11W/FIP11WP User Manual
1
Thank you for choosing FlyingVoice FIP11/FIP11W/FIP11WP. The
FIP11/FIP11W/FIP11WP which has 8 lines is a full-featured
VoIP (Voice over Internet Protocol) phone that provides
voice communication over an IP network.
This phone functions not only much like a traditional phone,
allowing to place and receive calls and enjoy other features
that traditional phone has, but also it own many data services
which you could not expect from traditional telephone.
This guide will help you easily use the various features and
services available on your phone.
The FIP11/FIP11W/FIP11WP, which has a 3dB internal antenna
for 802.11n 1T1R, supports wireless.
This guide contains the following
：
· Contact with FlyingVoice
· Purpose
· Cross reference
· Feedback
· Product Declaration of Conformity
·
Warnings and cautions
About This User Guide
About This User Guide FIP11/FIP11W/FIP11WP User Manual
2
Contact with FlyingVoice
Main website:
http://www.flyingvoice.com/
Sales enquiries:
sales1@flyingvoice.com
Support enquiries:
support@flyingvoice.com
Hotline:
010-67886296 0755-26099365
Address:
Room508-509, Bldg#1, Dianshi Business Park, No.49 Badachu Rd,Shijingshan
District, Beijing, China
About This User Guide FIP11/FIP11W/FIP11WP User Manual
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Purpose
The documents are intended to instruct and assist personnel in the operation, installation and maintenance of the
FlyingVoice equipment and ancillary devices. It is recommended that all personnel engaged in such activities be
properly trained.
FlyingVoice disclaims all liability whatsoever, implied or express, for any risk of damage, loss or reduction in system
performance arising directly or indirectly out of the failure of the customer, or anyone acting on the customer's
behalf, to abide by the instructions, system parameters, or recommendations made in this document.
Cross references
References to external publications are shown in italics. Other cross references, emphasized in blue text in
electronic versions, are active links to the references.
This document is divided into numbered chapters that are divided into sections. Sections are not numbered, but
are individually named at the top of each page, and are listed in the table of contents.
Feedback
We appreciate feedback from the users of our documents. This includes feedback on the structure, content,
accuracy, or completeness of our documents. Send feedback to support@flyingvoice.com.
About This User Guide FIP11/FIP11W/FIP11WP User Manual
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Declaration of Conformity
CE certification
This device complies with the EU Directive 2014/35 / EU and the EMC Directive 2014/30 / EU.
FCC certification
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired
operation.
Class B Digital Device or Peripheral
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment can generate, use and radiate radio frequency energy. If not installed and
used in accordance with the instruction manual, may cause harmful interference to radio communications.
However, there is no guarantee that interference does not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interferences by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Note
Changes or modifications not expressly approved by the party responsible for compliance could void
the user ’s authority to operate the equipment.
About This User Guide FIP11/FIP11W/FIP11WP User Manual
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Warnings, cautions, and notes
The following describes how warnings and notes are used in this document and in all documents of the
FlyingVoice document set.
Warnings
Warnings precede instructions that contain potentially hazardous situations. Warnings are used to alert the reader
to possible hazards that could cause loss of life or physical injury. A warning has the following format:
Notes
A note means that there is a possibility of an undesirable situation or provides additional information to help the
reader understand a topic or concept. A note has the following format:
Warnings
Warning text and consequence for not following the instructions in the warning.
Note
Caution text and consequence for not following the instructions in the caution.
Product description FIP11/FIP11W/FIP11WP User Manual
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Chapter 1 Product description
This chapter covers:：
· FIP11/FIP11W/FIP11WP
· Internet connection
· Familiar with the phone
Product description FIP11/FIP11W/FIP11WP User Manual
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FIP11/FIP11W/FIP11WP
Port/Model
FIP11
FIP11W
FIP11WP
Product Picture
LED
2.8 inch color LCD screen
320 * 240 resolution
2.8 inch color LCD screen
320 * 240 resolution
2.8 inch color LCD screen
320 * 240 resolution
Wi-Fi×√
√
Line88
8
Ethernet Port
2*RJ45
10/100Mbps
2*RJ45
10/100Mbps
2*RJ45
10/100Mbps
Headset
RJ9
RJ9
RJ9
USB11
1
Line Port××
×
Soft key44
4
Multi-function Key
888
PoE××
√
Code
G.711(A-law,U-law),G.723,G.729A/B,G.722,iBLC
TR069√√
√
SNMP√√
√
VPN
PPTP/L2TP/Open VPN
Auto configuration
TPTP/HTTP/HTTPS Tr069 Network management
Telephone book
√√√
Call history√√
√
SMS√√
√
Product description FIP11/FIP11W/FIP11WP User Manual
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Internet connection
Phone Start
Please refer to the quick installation manual for the telephone assembly
Step 1. AC power adapter is plugged into an electrical outlet.
Step 2. After plugging in the power, the LCD screen of the phone willdisplay the signature of "FlyingVoice", and the LED in the
upper rightcornerofthephone will lightup(red)
Step 3. Whenthe phone has started normally,LED will go out and LCD will display the currentstatus of thephone, including SIP
registration information, network connectioninformation and so on.
Connect to a wired network
Step 1. Check the phone connection correctly and start successfully.
Step 2. Connect one end of cable in the set to the internet port on the back of the phone, another end of the
cable conectted to the available network adapter.
Step 3. After the connection , the upper right corner of the LCD screen will appearwired network’
logo,lke
this: ,that means phone have been connected to a wired network for Internet access.
Connect to a wireless network
You can configure a wireless connection in both the LCD and the web.
From the LCD menu：
Step 1. Press button and then use the▲and▼buttons or enter the number 12 to "12. Wireless
Network".
Step 2. Select "2. Wireless network connection" and the phone will scan and display the surrounding wireless
network.
Note
Use only the power adapter that comes with the kit.
Note
If the phone does not display the above information, please re-confirm the installation and
connection. If these operations are ineffective, you can try unplugging the power plug and plug.
Product description FIP11/FIP11W/FIP11WP User Manual
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Step 3. Using the ▲ and ▼ buttons to navigate, use the softkey "Connect" connection under the LCD to select
the network, the logo appears on the LCD,The line network is connected.
From the page：
Step 1. Log in to the website and switch to the Network / Wireless page.
Step 2. choose one wireless network to connect.
Step 3. Use “connect”button at the bottom of the page.
Step 4. If the connected wireless does not have a password, you can connect directly; if the wireless connection
has a password, enter the password and click "OK" to confirm the connection.
Notes
If you need Wi - Fi certification, please fill in the authentication and password.
Product description FIP11/FIP11W/FIP11WP User Manual
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Step 5. If AP is connected,the wireless icon on the main screen of the LCD will appear as connected
Front panel
Familiar with the phone
No.
Name
Description
1
Handle
answer the phone
Pick up or hang up
Product description FIP11/FIP11W/FIP11WP User Manual
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Handle bracket, to prevent the vertical installation of the
phone when the handle drop
RJ-11 telephone line one end interface on the left side of
the IP phone
RJ-11 telephone line one end interface at the bottom of
the IP phone handle
Handle, handle handle included
2
LED
The LCD screen is used to display the status of the phone,
such as the IP address of the Internet port. Phone
number and line status
3
Multi-function key/Line key
1. These keys can be used for multi-function keys. For
details, refer to Chapter 4, Multifunctional Key
2. Can also be used as a line key, do line button to use,
select the appropriate line call to answer the phone.
The corresponding LED area is used to display the status
of the current key. For details, refer to the manual section
3 LCD display
4
Soft key
You can select or control the operation items displayed
below the LCD screen. The function of the soft keys
depends on the contents of the corresponding LCD
display at that time.
5
Main menu
login the main menu
6
Phonebook
phone book shortcuts
7
Voicemail
Voicemail shortcuts
8
Horizontal page
Horizontal switch screen shortcuts. The phone supports
the key expansion board, multi-function keys can be
increased to up to 32
9
Hold
To hold the current call, press the Hold key again to
restore the current call
10
Recording
One-click recording (currently does not support recording
function)
11
Navigation key
1. Navigation keys, including up, down, turn left, right
turn and confirm keys
2. Turn left and right turn is also the volume of the
shortcut keys
3. The confirmation key is also a shortcut to view the
current network status
12
Mute / delete
1. When the phone is on, press to switch to silent mode
2. When entering text or numbers, this key is used to
delete a character or number from right to left
Product description FIP11/FIP11W/FIP11WP User Manual
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Later panel
As shown in the picture, from left to right:
13
Headphones
Switch to headset mode
14
Call Transfer
Call transfer: blind transfer and attended transfer
15
3 way Conference
3 way Conference, press this key during the call to start
the 3 way conference
16
Volume button
Increase or decrease the volume
17
Redial
Quickly dial the number of the last call
18
Handsfree
Switch to handsfree mode
19
Dial key
Used to make a phone call or the corresponding
configuration
20
LED
The status of the phone is indicated by the color and
flashing status of the lamp
21
Logo
Flyingvoice Logo
Name
Description
LINE
Connect the telephone line
DC 5V
Power port
USB
Connect the USB device
PC
Connect PC interface
Internet
Connect switches, routers, the Internet
Product description FIP11/FIP11W/FIP11WP User Manual
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LED indicator
LED status
Color
Status
Description
Not shiny,off
1. The phone is in power off / idle / busy state
2. The call is in the hold / mute state
Red is always bright
The phone is in an initialized state
Red flash (300 milliseconds /
time)
The phone is in a ringing state (any line)
Red slow flash (1 second / time)
The phone receives a short message or voice message or
line registration is successful
Icon
Description
Time: Displays the current time of the phone, the format is:
minutes
Wired network connection status
Wireless network connection status
Missed call
New message
Auto answer
DND
Product description FIP11/FIP11W/FIP11WP User Manual
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Call mute
Handle pick up / dial / call
Call forward: all froward;busy forward;no answer forward
The screen number, the current screen is 1
The front line is already registered
The line registration failed
The line goes off-hook / call
Ringing
4 soft keys The current functional description
Basic functions FIP11/FIP11W/FIP11WP User Manual
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This chapter contains the following:
· SIP registration
· Dial number
· Answer the phone
· Mute the call
· Hold
· 3-way conference
· Call transfer
· Call forward
· Call waitting
· Auto Answer
· DND
· End the call
· Blacklist
· SMS
· Voicemail
Chapter 2 Basic functions
Basic functions FIP11/FIP11W/FIP11WP User Manual
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There are two ways to register a SIP account: register from the LCD and register from the web page
From the LCD:
Step 1. Press button. Step 2. Use the ▲ and ▼ navigation keys or enter the number 7 to 7. Account, you need to enter the login
password.
Step 3. Select the line to register and fill in the relevant configuration as indicated by the LCD
Step 4. Use the second soft key from the left to "save" the current configuration.
Step 5. Check the registration of the corresponding line on the display.
From the web page:
Step 1. Log in to the web page. Please refer to section 4.1 for details.
Step 2. Switch to the SIP Account configuration page.
Step 3. The account enable is set to "On" and the line can be used after opening.
Step 4. The registration server fills in the IP address of the SIP server.
Step 5. Display Name Fill in the content is the name of the number displayed on the LCD.
Step 6. The registration account is filled with the account provided by the SIP server.
Step 7. The name of the authentication is the SIP account provided by the SIP server.
Step 8. The password is filled with the password provided by the SIP server registration account.
Step 9. When you are finished, click the Save button at the bottom of the page to make the configuration take
effect.
Step 10. Check the registration of the corresponding line on the display / web status page.
SIP registration
Notes
Step 3-9 is to fill in the required content, other parameters fill in the required
Basic functions FIP11/FIP11W/FIP11WP User Manual
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You can make a call by either of the following methods:
Use the handle
Step 1. The handle goes off-hook, the LCD display shows "Enter number"
Step 2. Press the dial key to enter the destination number.
Step 3. Use the "Dial" / # / wait for 5 seconds to dial the phone number.
。
Use handsfree
Step 1. Press the handsfree off-hook, the LCD display shows "Enter the number"
Step 2. Press the dial key to enter the destination number.
Step 3. Use the "Dial" / # / wait for 5 seconds to dial the phone number.
Use headphones
Step 1. Press the headset key to go off-hook, the LCD display shows "Enter number"
Step 2. Press the dial key to enter the destination number.
Step 3. Use the "Dial" / # / wait for 5 seconds to dial the phone number.
Use the redial key
In the standby mode, redial the number of the last call:
Step 1. Press the "History" softkey to quickly select the call log.
Step 2. Use the softkey to select "Redial List".
Step 3. Select a phone number and press the "Dial" softkey to redial the called number.
Call from the phone book
Add phone book:
From the LCD menu:
Step 1. Press button to enter the main menu and use the softkey to select 1 phone book.(or you can just press second softkey “pbook” to enter phoneebook.)
Step 2. Follow the prompts to add a phone book and press the "abc" softkey to toggle the input method
(numbers, uppercase and lowercase).
Use the phone book:
Dial number
Basic functions FIP11/FIP11W/FIP11WP User Manual
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Step 1. Press button to enter the menu item and use the
▲
and
▼
navigation keys or enter the
number 1 to 1. Phonebook; Or use the phonebook shortcut keys in the standby mode;Or use
multi-function phone button to enter the phone book
Step 2. Use the
▲
and
▼
keys to select the number you want to dial, press the "Call" softkey to make a call
immediately.
Call from call log
Step 1. Press button to enter the main menu and use the ▲ and ▼ navigation keys or enter the
number 2 to 2. Call history,Or in the standby or dial-up interface, use the softkey to enter the "history"
Step 2. Select the dialed number of the dialed call / missed call / missed call. Press the "dial" softkey to dial the
call immediately.
Answer the phone
When there is a call, the LED in the upper right corner of the phone will flash and the phone rings.
You can answer the call in the following ways:
1. Press the corresponding line button.
2. Press the Handsfree key to answer.
3. Pick up the handle and answer.
4. Press the earphone key to answer.
5. Press “answer” softkey to answer.
6. Auto Answer: If the phone is enabled for automatic answering, the device will automatically answer the call
when there is an incoming call.
Call mute
Mute mute: During a call, press button, the MIC will be deactivated, the handle is available, and the
icon is displayed on the screen. This can prevent the caller from hearing your or your background sound.
Unmute: Press button again, the icon disappears and the sound can be sent normally.
Basic functions FIP11/FIP11W/FIP11WP User Manual
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Hold
When the phone is talking:
Step 1. When A and B talk, A presses the HOLD button to keep the current call, and then the A
handset can hear the dial tone, and B will play keep music.
Step 2. At this point the A phone can enter another phone number to make a call.
Step 3. A Press the HOLD button again to release the current hold status and resume the previous call.
3-way Conference
Step 1. Start a conference call, A and B phone have a call ,during the call, A phone press button, the
current call is held, A phone to hear the dial Tone, B phone play to keep music.
Step 2. Dial the phone number of the C telephone.
Step 3. When the C phone answers the call, the A telephone presses the "conference key" as the
conference presenter to open the conference call.Same conference call.
Step 4. If the A phone (conference host) hangs up, the other two calls will be disconnected; if the non-hosting
party B / C side hangs first, A phone can still talk to the other party.
Call transfer
Attended call transfer
Functional Description:
Attended call transfer: the phone as a middle side of attended call transfer, after asking the destination phone,
then it will make the call which is connectting transferred to the destination phone.
How to Use:
Step 1. A and B phone call, A phone button. The current call is held, A phone to hear the dial tone, B
phone to keep playing hold music.
Step 2. A call C.
Step 3. C phone answers, speaks to A (and A asks if C want to connect with B).
Basic functions FIP11/FIP11W/FIP11WP User Manual
20
Step 4. If C agrees to answer the transfer call, the A phone presses the "Transfer" button or use
softkey to complete the transfer. Then A will be disconnect from all call.
Step 5. If C don’t agree to answer the transfer call, after A / C hangs up after the call, A presses
button
to resume the call with B.
Blind call transfer
Functional Description:
Blind call transfer: the phone as a middle side of blind call transfer, will be connected directly to the destination
phone without asking.
How to Use:
Step 1. A and B phone is making a call, A presses the "transfer" button or soft key during the call, A
phone will hear the dial tone, B phone will hear hold music.
Step 2. A call C.
Step 3. C answer the call, then talking to B, A will automatically hang up.
Call Forwarding
All Forwarding
Functional Description:
Transfer all calls to another number. Can be configured from an LCD or Web page
From the LCD:
Step 1. Press button. Step 2. Use the ▲ and ▼ navigation keys or enter the number 8 to 8. Call Forward and select one of them
1. CFWD All.
Step 3.Fill the relevant configuration according to LCD instructions: whether open all forward; target number; on
code; off code.
Step 4. Use the second soft key from the left to "save" the current configuration.
From Web page：
Step 1. Log in to the phone web page and switch to the "Phone - Preferences" page.
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