Fluke etherscope II Getting Started Manual
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EtherScopeTM Series II
Network Assistant
Getting Started Guide
PN 2633787
May 2006, Rev. 1, 9/06
© 2006 Fluke Corporation. All rights reserved. Printed in USA.
All product names are trademarks of their respective companies.
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4/04
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End User License Agreement (continued)
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Software Notice
The EtherScope™ Series II Network Assistant is powered in part by the Linux Operating System and other publicly available software. A
machine-readable copy of the corresponding source code is available for the cost of distribution. Please contact the Fluke Networks Technical Assistance Center (1-800-283-5853) and visit the GNU web site (http://www.gnu.org
) for more information.
Contains MatrixSSL™ security software licensed from PeerSec Networks Inc. See http://www.peersec.com for more information on MatrixSSL™ software.
Table of Contents
Title Page
About This Guide .......................................................................................................... 1
Introduction .................................................................................................................. 1
Features .................................................................................................................... 2
Available Models...................................................................................................... 2
Available Options..................................................................................................... 3
Package Contents..................................................................................................... 4
Optional Accessories ................................................................................................ 9
Safety and Operational Information....................................................................... 10
Registering Your EtherScope Series IINetwork Assistant ....................................... 12
Care and Maintenance............................................................................................. 13
Contacting Fluke Networks ..................................................................................... 13
Before You Begin.......................................................................................................... 14
Turning the Instrument On and Off........................................................................ 14
Using the Stylus........................................................................................................ 15
Selecting the LAN or WLAN Interface..................................................................... 15
i
EtherScope™
Getting Started Guide
Adjusting the Brightness of the Screen.................................................................. 16
Setting the Time and Date...................................................................................... 16
Updating the Instrument’s Software...................................................................... 17
Recalibrating the Screen ......................................................................................... 18
Enabling Software Options..................................................................................... 18
Displaying Hardware and Software Version Information ..................................... 19
The Power Supply .................................................................................................... 19
Operating the Instrument on Battery Power .................................................... 20
Operating the Instrument on AC Power............................................................ 22
EtherScope Network Assistant’s Physical Features................................................. 24
Locating the Network Connections ................................................................... 24
Locating the External Interfaces ........................................................................ 25
Locating the External Power Connection.......................................................... 25
Status LEDs .......................................................................................................... 27
Power LED ........................................................................................................... 29
The User Interface.................................................................................................... 30
Screen Layout...................................................................................................... 30
Navigating the User Interface ............................................................................ 33
Personalizing Your EtherScope Network Assistant................................................ 34
Getting Help ............................................................................................................ 35
Accessing the Documentation Online .................................................................... 35
Monitoring and Troubleshooting a Wired LAN.......................................................... 36
Connecting to a Wired Network............................................................................. 37
Viewing AutoTest Results........................................................................................ 38
Connection Test .................................................................................................. 39
Local Statistics Test.............................................................................................. 47
Device Discovery Test.......................................................................................... 52
Network Discovery Test ...................................................................................... 56
ii
Contents
VLAN Discovery Test............................................................................................ 57
Nearest Switch Test ............................................................................................. 59
Switch Scan Test .................................................................................................. 60
Key Devices Test .................................................................................................. 62
Problem Detection .............................................................................................. 64
Deleting a Problem from the Log....................................................................... 66
RFC 2544 Tests .......................................................................................................... 67
The Remote Device.............................................................................................. 67
Configuring the RFC 2544 Tests.......................................................................... 68
Running an RFC 2544 Test................................................................................... 70
Results .................................................................................................................. 70
ITO Tests ................................................................................................................... 71
Traffic Generator................................................................................................. 71
Throughput Test.................................................................................................. 72
Configuring the Instrument for a Wired LAN......................................................... 74
TCP/IP Settings ..................................................................................................... 75
802.1Q/IP TOS Settings ........................................................................................ 76
802.1X Settings.................................................................................................... 78
Connection Log ................................................................................................... 79
Ethernet Settings................................................................................................. 79
Instrument Security Settings............................................................................... 79
General Settings .................................................................................................. 81
Monitoring and Troubleshooting a Fiber LAN............................................................ 82
Installing and Removing an SFP Fiber Adapter ...................................................... 83
Monitoring and Troubleshooting a Wireless LAN....................................................... 85
Installing the WLAN Card ........................................................................................ 85
Viewing AutoTest Results ........................................................................................ 86
Connection Test................................................................................................... 87
(continued)
iii
EtherScope™
Getting Started Guide
Channels Test ...................................................................................................... 88
Device Discovery Test.......................................................................................... 91
Network Discovery.............................................................................................. 94
Site Survey ........................................................................................................... 95
Security Scan........................................................................................................ 97
Key Devices Test.................................................................................................. 98
Problem Detection.............................................................................................. 98
Configuring the Instrument for a Wireless LAN..................................................... 98
Wireless TCP/IP Settings ...................................................................................... 99
Wireless Security Settings ................................................................................... 99
Connection Log................................................................................................... 100
Wireless Radio Settings....................................................................................... 100
Wireless Instrument Security Settings................................................................ 101
Wireless General Settings ................................................................................... 102
Wireless Authorization Settings......................................................................... 102
Wireless Problem Settings .................................................................................. 104
Documenting Your Network (LAN and WLAN) .......................................................... 105
Saving a Report........................................................................................................ 105
Managing Reports ................................................................................................... 106
Viewing a Report ................................................................................................ 106
Renaming a Report............................................................................................. 107
Deleting a Report................................................................................................ 107
Performing a Site Survey (WLAN only)................................................................... 107
Running the Diagnostic Tests ...................................................................................... 108
Ping........................................................................................................................... 109
Trace Route.............................................................................................................. 109
Trace Switch Route .................................................................................................. 109
Wireless Throughput ............................................................................................... 110
iv
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Contents
Locate ....................................................................................................................... 111
Link ........................................................................................................................... 112
Login Diagnosis ........................................................................................................ 112
Signal Strength......................................................................................................... 112
WLAN Statistics......................................................................................................... 112
Tx/Rx Rate ................................................................................................................. 113
Accessing the Instrument Remotely (LAN only) .......................................................... 113
Using the Desktop Tools............................................................................................... 117
Applications Menu................................................................................................... 117
Tools Menu............................................................................................................... 118
Troubleshooting Your Instrument ............................................................................... 119
Specifications................................................................................................................. 123
Index
(continued)
v
List of Tables
Table Title Page
1. List of Standard Accessories................................................................................................. 6
2. Optional Accessories ............................................................................................................ 9
3. International Electrical Symbols .......................................................................................... 10
vii
List of Figures
Figure Title Page
1. Standard Accessories............................................................................................................ 5
2. Charging and Removing the Battery .................................................................................. 23
3. EtherScope Network Assistant’s Physical Features ............................................................. 26
4. Status LEDs ........................................................................................................................... 27
5. Screen Level-Help................................................................................................................. 35
6. LAN Test Results Screen ....................................................................................................... 38
7. Testing Cables ...................................................................................................................... 40
8. Cable Verification Screen..................................................................................................... 42
9. Signal Verification Screen.................................................................................................... 46
10. Local Statistics Summary ...................................................................................................... 47
11. Utilization History Screen .................................................................................................... 49
12. Device Discovery Screen....................................................................................................... 54
13. Device Details Screen ........................................................................................................... 54
14. VLAN Discovery Screen ........................................................................................................ 58
15. Nearest Switch Summary ..................................................................................................... 59
16. Switch Scan Screen............................................................................................................... 61
17. Key Devices Screen ............................................................................................................... 62
ix
EtherScope™
Getting Started Guide
18. Problem Log......................................................................................................................... 65
19. Traffic Generation Screen ................................................................................................... 72
20. Throughput Test Results...................................................................................................... 74
21. Instrument Settings—TCP/IP Screen.................................................................................... 75
22. Instrument Settings–Security Screen- ................................................................................. 80
23. Inserting the Fiber Adapter................................................................................................. 84
24. Wireless LAN Test Results Screen ........................................................................................ 86
25. Channel Test Details Screen ................................................................................................ 89
26. Security Scan ........................................................................................................................ 97
27. Wireless Instrument Settings—TCP/IP Screen..................................................................... 99
28. Wireless Instrument Settings—Instrument Security Screen............................................... 101
29. Wireless Instrument Settings—Authorization Screen........................................................ 103
30. Wireless Instrument Settings—Wireless Problems Screen ................................................. 104
31. Trace Switch Route Screen .................................................................................................. 110
32. Web Server Home Page....................................................................................................... 114
x
EtherScope™ Series II Network Assistant
About This Guide
This EtherScope™ Series II Network Assistant Getting
Started Guide introduces you to the features and
functions of your EtherScope™ Series II Network
Assistant and provides basic instructions for setting up
and operating the instrument. The information in this
guide is designed to help you become comfortable using
your new instrument. After reading this guide, you will
find the online help system the best source for answering
questions and helping use the product to maintain your
network and troubleshoot problems as they arise.
Introduction
EtherScope™ Series II Network Assistant (hereafter also
referred to as “the instrument” or “EtherScope Network
Assistant”) is a portable, integrated network test tool
designed to assist you with installing, monitoring, and
troubleshooting wired and/or wireless Local Area
Networks (LANs). EtherScope Network Assistant gives you
instant visibility into your network, providing crucial
information about its health and status so that you can
proactively identify and solve problems before they
impact performance.
1
EtherScope™ Series II
Getting Started Guide
Features
EtherScope Network Assistant provides critical
performance metrics about your wired and wireless
LANs. The instrument’s autotest feature quickly verifies
performance at the physical layer, discovers networks
and devices, and identifies configuration and
performance problems. For in-depth analysis, the
instrument also includes a group of diagnostic tools to
enable you to locate devices on your network and verify
inter-connectivity.
The instrument’s user interface, which is presented on a
color, touch-sensitive screen, is straightforward and
intuitive. Simply by tapping a screen button, a navigation
icon, or other on-screen element, you can “drill down”
and obtain more detailed information or perform a
specific operation.
Available Models
EtherScope Network Assistant is available in the
following models:
• Wired LAN model (ES2-LAN): a base model that
supports monitoring and testing of 10/100/1000 IEEE
802.3 (10BaseT, 100BaseTX, and 1000BaseT)
networks through an RJ-45 interface, and the
optional SFP fiber interface that supports
1000BaseSX, 1000BaseLX, and 1000BaseZX fiber.
Discovers devices, networks, and VLANs, enabling
you to view individual configurations, obtain health
and status information, and view network activity,
errors, and protocols used.
2
Network Assistant
Introduction
• Wireless LAN model (ES2-WLAN): a base model that
supports monitoring and testing of 802.11 a/b/g
devices connected to a wireless LAN. Automatically
scans all channels to gather and report statistics on
the health and status of the network. Discovers
access points (APs) and client devices, identifies “top
talkers”, locates rogue devices and flags security
problems. Enables you to perform site surveys so that
you can make sure that all areas of your network
have adequate signal coverage. Also performs
security login verification.
• EtherScope Pro (ES2-PRO): a single integrated
wired/wireless analyzer that combines the features
of the wired and wireless models (described earlier).
• EtherScope Pro with the Internet Throughput
Option (ES2-PRO-I): a single, integrated
wired/wireless analyzer that combines the features
of the wired and wireless models (described earlier).
This model includes the Internetwork Throughput
Option (ITO). See the description of the ES-ITO-OPT
option under “Available Options”.
Available Options
You can expand your ability to monitor and troubleshoot
your site’s LANs by adding the following options to a
base-model EtherScope Network Assistant:
• ES2-WLAN OPT: extends the network test capability
of an ES2-LAN to include support for monitoring and
testing of 802.11 a/b/g wireless LAN. See the
description of ES2-WLAN model under “Available
Models”.
• ES2-LAN OPT: extends the network test capability of
an ES2-WLAN to include support for monitoring and
testing of 10/100/1000 IEEE 802.3 (10BaseT,
100BaseTX, and 1000BaseT) networks through an RJ45 interface. See the description of ES2-LAN model
under “Available Models”.
3
EtherScope™ Series II
Getting Started Guide
• ES2-ITO-OPT: (Internetwork Throughput Option)
enables you to test the bandwidth available
between two nodes on a network. This option
enables the EtherScope Network Assistant to
generate a background traffic load to test new
systems and configuration or to simulate the impact
of additional users on a network.
• ES2-SX-OPT: enables the SFP fiber interface. Supports
1000BaseSX, 1000BaseLX, or 1000BaseZX fiber.
For information on these options, contact Fluke
Networks.
Package Contents
Take a moment to check the shipping container to make
sure that the contents match each numbered standard
accessory that is shown in Figure 1 and the accompanying
list in Table 1.
If any item is damaged, call the carrier at once for
inspection and request an inspection report. Please do
not write the factory until you have notified the carrier,
since this will delay your claim. If this precaution is not
taken, we cannot assist you in recovering the amount of
the claim against the carrier.
After you obtain the carrier's inspection report,
immediately return the instrument along with a copy of
the inspection report to the factory. See “Contacting
Fluke Networks” on page 13 for various ways to contact
us.
4
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FAX 781.665.0780 - TestEquipmentDepot.com
Network Assistant
Introduction
1
LINK
UTILIZATION
COLLISION
ERROR
TRANSMIT
2
3
6
4
8
WLAN
5
10
9
LC-1
North American
LC-5
Swiss
LC-6
Australia
11
CompactFlash
Memory Card
LC-3
Europe
LC-4
UK
LC-7
South Africa
7
14
15
13
12
eih04f.eps
Figure 1. Standard Accessories
5
EtherScope™ Series II
Getting Started Guide
Table 1. List of Standard Accessories
Item
Number
A
B
C
D
E
F
Item Description
EtherScope™ Series II Network
Assistant
Holster Removable, form-fitting yellow holster.
Stylus Stylus for use with the instrument’s touch screen display.
Storage Case Case for carrying and storing the instrument.
External AC adapter,
charger, power cord
WireView™ wiremap adapter
(office locator)
EtherScope Series II Network Assistant mainframe.
Input: 90V -264V AC, 50/60Hz; Output: 15V DC, 1.3A (20W); Power
Cord termination varies by country.
Cable termination device with office locator ID #1. Used to perform
the Cable Test wiremap operation and used as an office locator.
6
Network Assistant
Introduction
Table 1. List of Standard Accessories (continued)
Item
Number
G
H
I
J
K
L
Item Description
CD-ROM EtherScope Resource CD. Includes On-line Help and Getting Started
Guides.
WLAN card Fluke Networks EtherScope Wireless LAN Adapter IEE 802.11 a/b/g. This is
a standard accessory for the ES2-WLAN, ES2-PRO, and ES2-PRO/I models.
ES2-SX-Pro fiber adapter Fluke Networks EtherScope Fiber LAN Adapter 1000BASE-SX. This is
a fiber accessory for the ES2-SX-PRO, and ES2-SX-PRO/I models. Also
available are the 1000Base-LX and 1000BASE-ZX option.
Getting Started Guide
CompactFlash® memory card CompactFlash® memory card used for saving reports.
Carrying Strap Strap clips to the instrument for easy carrying.
Provides basic operating and introductory troubleshooting information,
lists of accessories, and specifications.
7
EtherScope™ Series II
Getting Started Guide
Table 1. List of Standard Accessories (continued)
Item
Number
M
N
O
Not
Shown
Item Description
Network Patch Cord 1 meter patch cord.
Universal adapter RJ-45 Female to female adapter. It is intended to be used to connect a
RJ-45 Ethernet cable from the instrument to a WireView™ wiremap
adapter.
External directional antenna Directional antenna for use with WLAN card to locate WLAN devices
Battery Pack Rechargeable Lithium Ion battery pack installed in the instrument.
8
Network Assistant
Introduction
Optional Accessories
Additional accessories available for purchase for your EtherScope Network Assistant are listed in Table 2. Contact Fluke
Networks for buying information (see “Contacting Fluke Networks” on page 13).
Table 2. Optional Accessories
Item Description
EtherScope Extended Test Kit The EtherScope Extended Test Kit includes additional accessories: spare rechargeable
battery, external battery charger, external mini keyboard, wiremap adapters (#2-6)
WireView wiremap adapters Set of five wiremap adapters with office locator IDs #2 through #6
External Keyboard USB mini keyboard
Battery Pack Rechargeable Lithium Ion battery pack
External Battery Charger External battery charging station
9
EtherScope™ Series II
Getting Started Guide
Safety and Operational Information
The international electrical symbols used in this document and on the instrument are described in Table 3.
Table 3. International Electrical Symbols
j
W
P
Not for connection to public telephone systems
Please read the manual for safety information
Complies with European Union Directive
X Shock hazard
*
10
Class 1 Laser Product. Do not look into the
laser.
)
w
/
Complies to CSA C22.2 No. 950 Canadian
standards, and UL 1950 (US standards)
Do not dispose of Lithium Ion batteries in
garbage, recycle
Meets Australia EMC requirements
Recycle Lithium Ion batteries
Network Assistant
Introduction
Please observe the following safety regulations when
using your EtherScope Network Assistant:
*
Warning Class 1 Laser Product
W
This product contains a Class 1 laser (EtherScope
Fiber Models). Do not look into the laser port
because this may cause eye injury.
XWWarning
To avoid possible electric shock or personal
injury, follow these guidelines:
• Do not use this product if it is damaged.
Before using the product, inspect the case.
Look for cracked or missing plastic.
• Do not operate the product around
explosive gas, vapor, or dust.
• Do not open the case. There are no user-
serviceable parts inside.
• Do not connect a telephone line to this
product.
• If this product is used in a manner not
specified by the manufacturer, the
protection provided by the product may be
impaired.
WCaution
• To avoid possible damage to the
instrument and to the equipment under
test, use the proper terminals and cable
for all connections.
• Use of controls or adjustments or
performance of procedures other than
those specified herein may result in
hazardous radiation exposure
(EtherScope Fiber Models).
11
EtherScope™ Series II
Getting Started Guide
Registering Your EtherScope Series IINetwork Assistant
Take the time to register your instrument. The EtherScope
Resource CD contains registration information and
instructions.
You can also register the instrument by going to our
website at www.flukenetworks.com
1. Click support, then click the Registration link to
display a login screen.
2. Do one of the following:
• If you are a returning visitor, follow the login
instructions.
• If need to set up an account, click Create then
follow the new account instructions.
. To register:
3. Click Register your product and fill out the online
registration form.
As a registered user, you are entitled to entrylevel product support. This includes basic access to the
online Knowledge Base library of product operation and
application information and web-based trouble ticketing.
In addition, you will receive Fluke Networks company and
product information updates.
After registering the product, make sure that you have
the latest software installed. See “Updating the
Instrument’s Software” on page 17 for details.
12
EtherScope™ Series II
Getting Started Guide
Before You Begin
The information in this section acquaints you with the
basic operations and functions of your instrument so that
you can start using it immediately. You will learn how to:
• Turn on the instrument and configure the interface
type for testing an Ethernet 802.3/802.1x wired or an
802.11 wireless network
• Adjust the brightness of the screen
• Set the date and time
• Update the instrument’s software
• Charge the battery
• Navigate the user interface and understand the
meanings of the LEDs
• Get Help
Turning the Instrument On and Off
To turn the EtherScope Network Assistant on, press the
green On/Off button. This button is located on the right
side of the instrument’s front panel.
The front page Test Results screen is displayed (see Figure
6 or Figure 24).
Note
When you turn on the instrument (wired mode
only), you may hear a series of clicks. These
sounds are a normal part of the boot-up and
cable testing process and do not indicate a
problem with the instrument.
To turn off the instrument, press and hold the On/Off
button until the instrument turns off (approximately two
seconds). The On/Off LED will blink when the instrument
is turned off and connected to the AC adapter charger
indicating that the battery is charging.
14
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Network Assistant
Before You Begin
Using the Stylus
The stylus, which is used for navigating the user interface,
is stored in the right side panel near the green On/Off
button.
In the same way that you use a mouse to click elements
on your computer screen, you use the stylus to “tap”
elements on the instrument’s touch-sensitive screen.
To select elements and execute commands, simply tap the
item with the point of the stylus. In addition, use the
stylus to drag a slider or move the scroll box on the scroll
bar.
Note
Always use the point of the stylus to tap the
screen. We do not recommend that you use a
pen or pencil or any other sharp object that
might scratch the finish.
Selecting the LAN or WLAN Interface
If your instrument has the capability to test both a wired
LAN (RJ-45 or SFP fiber interfaces) and a wireless LAN, you
need to specify which technology you are testing.
1. On the front page, do the following:
• Tap
interfaces.
OR
• Tap
or SFP fiber interfaces.
2. On the Change Active Port screen, tap
change the interface.
The instrument resets itself and runs autotest on the
selected interface.
The interface type you select remains the same
even after you power off the instrument.
(see Figure 6) to test wireless
(see Figure 24) to test the RJ-45
to
Note
15
EtherScope™ Series II
Getting Started Guide
Adjusting the Brightness of the Screen
Note
The degree of brightness is a significant factor in
conserving battery power. Turning the
brightness up causes the instrument to use more
battery power.
To adjust the brightness:
1. Tap
2. Tap the Light & Power icon
3. On the Light and Power screen, you can do the
4. Click
then select Settings.
.
following:
• Select the desired Power saving settings. To do
this, tap (to check) an option. Then, for each
option, specify a time interval.
• Adjust the brightness. To do this, tap and drag
the slider control until the desired level of
brightness is achieved.
to save the settings.
Setting the Time and Date
The current time is displayed in the lower right corner of
the status bar. To change the time and date, do the
following:
1. Tap the current time.
2. Select Set time to display the Date/Time screen.
3. Select date and time settings and formats.
4. Tap
The instrument now displays the new time on the
status bar.
to save your changes.
16
Network Assistant
Before You Begin
Updating the Instrument’s Software
To update the instrument’s software, do the following:
1. Insert a CompactFlash memory card into SLOT 2.
2. Tap the EtherScope Network Assistant icon
which is located in the upper-left corner of the screen
3. From the drop-down list, select Instrument Settings.
4. In the preview pane, tap Version.
The Instrument Settings—Version screen displays the
versions of currently installed software and hardware.
5. To check for updates, tap .
The instrument automatically checks to determine
whether a software update is available.
,
6. When prompted, tap
files to the CompactFlash memory card.
All files and reports on the CompactFlash
memory card will be erased.
7. After you are notified that the download is
completed, tap
8. With the CompactFlash card in SLOT 2, restart the
instrument to begin installing the software.
A software update can take up to five minutes.
After installation is completed, the instrument
automatically restarts and you can resume testing.
If you encounter trouble updating the software, contact
our Technical Assistance Center. See “Contacting Fluke
Networks” on page 13 for contact information.
to download the update
Note
.
Note
17
EtherScope™ Series II
Getting Started Guide
Recalibrating the Screen
The touch-sensitive screen is calibrated at the factory.
Though unlikely, the instrument may not respond
properly when you tap the stylus on the screen. If this
happens, you may need to recalibrate the screen.
Recalibration aligns the instrument’s internal circuitry
with the screen so that it can correctly detect taps with
the stylus.
To recalibrate your screen:
1. Using the stylus, tap the desktop icon
located in the lower-left corner of the screen. From
the menu, select Settings.
2. On the Settings screen, tap the Recalibrate icon
Follow the prompts to complete the recalibration.
, which is
Enabling Software Options
If you purchased a software option for your EtherScope
Network Assistant, you received a proof-of-purchase code
along with a software option activation instruction card.
Follow the instructions on the card to obtain a key code
from the Fluke Networks website and use that key code
to activate your option.
Note
If you need help obtaining your key code,
contact Fluke Networks for assistance. See
“Contacting Fluke Networks” on page 13 for
information on how to contact us.
.
To enable one or more software options, have your
instrument’s key code handy, and then do the following:
1. Tap
screen).
2. From the drop-down list, select Instrument Settings.
Then, in the preview pane, tap the Options hyperlink.
The Options screen is displayed.
(located in the upper-left corner of each
18
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