Fluke 9936A Operating Manual

Revision 850701

9936A LogWare III

User’s Guide

i

Table of Contents

1 Introduction ..............................................................................1

1.1 Symbols Used ........................................................................................... 1

1.2 Conventions .............................................................................................. 1

1.3 What is LogWare? ..................................................................................... 1

1.4 License Agreement ................................................................................... 2

1.5 Requirements ............................................................................................ 2

1.6 Installation ................................................................................................. 4

1.6.1 Upgrading from previous versions .................................................................. 5

1.6.2 Stand-Alone Single-User Installation ............................................................... 6

1.6.3 Client/Server Multi-User Installation ................................................................8

1.7 Running LogWare ................................................................................... 20

1.7.1 Getting Started .............................................................................................. 20

1.8 LogWare Main Display ............................................................................ 22

1.8.1 Menus ............................................................................................................ 25

1.9 Options ................................................................................................... 29

1.10 Methods of Communication .................................................................... 29

1.10.1 Serial (RS-232) Communications ..................................................................29

1.10.2 Ethernet (TCP/IP) Communications...............................................................31

1.10.3 Wireless Communications .............................................................................33

2 Security Features ...................................................................37

2.1 Administration ......................................................................................... 38

2.2 User Accounts ........................................................................................ 39

2.2.1 User Names and Passwords ......................................................................... 39

2.2.2 User Groups and Permissions ......................................................................39

2.2.3 Managing User Accounts .............................................................................40

2.2.4 Setting and Changing Account Passwords ..................................................45

2.3 LogWare User Login ............................................................................... 46

2.3.1 Change Password .........................................................................................47

2.4 Automatic Logins .................................................................................... 48

3 LogWare III Options ...............................................................51

3.1 General tab ............................................................................................. 51

3.2 Real-Time tab .......................................................................................... 55

3.3 Graph tab ................................................................................................ 59

3.4 Misc tab .................................................................................................. 63

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4 E-mail Features ......................................................................65

4.1 Setting up E-mail SMTP Server ............................................................... 68

4.2 Setting up E-mail Recipients ................................................................... 70

4.2.1 Recipient Settings .........................................................................................71

4.3 Setting up E-mail Groups ........................................................................ 73

4.3.1 Group Settings ..............................................................................................74

4.4 Setting up E-mail Envelopes ................................................................... 76

4.4.1 Envelope Settings .........................................................................................78

4.5 Setting up Default Events ....................................................................... 79

4.5.1 Customizing Events ....................................................................................... 83

5 Real-Time Data Logging ........................................................85

5.1 Real-Time Log Session Settings ............................................................. 87

5.1.1 Logger ...........................................................................................................88

5.1.2 Session ..........................................................................................................95

5.1.3 Log Session Settings File ..............................................................................96

5.2 Real-Time Log Session ........................................................................... 97

5.2.1 Select Delayed Start Date/Time ..................................................................100

5.2.2 Select Graph to Print ...................................................................................101

5.2.3 Observation Mode ....................................................................................... 102

6 Remote Monitoring ..............................................................103

6.1 Remote Monitoring Options .................................................................. 104

6.2 Remote Monitoring ................................................................................ 108

7 Downloading Logged Data .................................................. 111

7.1 Download Options ................................................................................ 111

8 Importing Logged Data........................................................ 115

8.1 Import Options ...................................................................................... 115

8.2 Imported Data ....................................................................................... 117

9 Managing Logged Data .......................................................121

9.1 Viewing Logged Data ........................................................................... 122

9.1.1 View Logged Data Options .........................................................................122

9.1.2 Logged Data ...............................................................................................126

9.1.3 Annotations .................................................................................................128

9.2 Exporting Logged Data ........................................................................ 130

iii

9.2.1 Export Logged Data Options ......................................................................132

9.2.2 Export Fields ...............................................................................................136

9.3 Printing Reports .................................................................................... 137

9.3.1 Print Logged Data Options .........................................................................138

9.3.2 Print Fields ................................................................................................... 143

9.3.3 Print Preview ................................................................................................ 144

10 Management Features .........................................................147

10.1 Managing Licenses .............................................................................. 147

10.1.1 Manage Licenses ........................................................................................149

10.2 Managing Assets and Locations .......................................................... 152

10.2.1 Manage Assets and Locations ....................................................................154

10.3 Managing Log Sessions ....................................................................... 162

10.3.1 Manage Log Sessions .................................................................................163

10.4 Deleting Log Sessions .......................................................................... 164

10.4.1 Delete Log Sessions Options ......................................................................165

11 Maintenance ........................................................................ 169

11.1 Database Maintenance ......................................................................... 169

12 Technical Support ................................................................ 171

13 Appendix A – License Agreement ......................................173

14 Appendix B – Copyright Notices ........................................175

15 Appendix C – Migrating Data From Previous Versions .....177

Index .............................................................................................181

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Tables

Table 1 User guide symbols .............................................................................. 1

Table 2 Text conventions .................................................................................... 1

Table 3 Security glossary ................................................................................. 37

Table 4 Account restrictions ............................................................................ 40

Table 5 E-mail glossary .................................................................................... 65

Table 6 View Logged Data Matching drop-down options ............................. 124

Table 7 Export Logged Data Matching drop-down options .......................... 134

Table 8 Print Logged Data Matching drop-down options .............................. 140

Table 9 Delete Log Sessions Matching drop-down options .......................... 166

v

Figures

Figure 1 Shared folder properties dialog - Sharing tab ................................... 14

Figure 2 Permissions dialog for shared folder ................................................. 15

Figure 3 Add a Port dialog ............................................................................... 16

Figure 4 Windows Firewall dialog - Exceptions tab ......................................... 17

Figure 5 Local Area Connection Properties dialog ......................................... 18

Figure 6 Folder Options-View Tab - Simple File Sharing ................................. 20

Figure 7 Main display window ......................................................................... 23

Figure 8 RS-232 Communication Settings dialog ............................................ 30

Figure 9 TCP/IP Communication Settings dialog ............................................. 31

Figure 10 Select Logger dialog ....................................................................... 32

Figure 11 RS-232 Communication Settings dialog - RF modem enabled ....... 34

Figure 12 RF Modem Properties dialog ........................................................... 35

Figure 13 Manage User Accounts dialog ........................................................ 41

Figure 14 User Account Settings dialog .......................................................... 43

Figure 15 User Account Settings dialog - Permissions tab ............................. 44

Figure 16 LogWare User Login dialog ............................................................. 46

Figure 17 Change Password dialog ................................................................ 48

Figure 18 LogWare III Options dialog .............................................................. 51

Figure 20 Windows® Auto-Logon Settings dialog ........................................... 54

Figure 21 LogWare III Options dialog- Real-Time tab ..................................... 55

Figure 22 LogWare III Options dialog - Graph tab .......................................... 59

Figure 23 Separate temperature graph ........................................................... 60

Figure 24 Separate humidity graph ................................................................. 60

Figure 25 Combined temperature and humidity graphs ................................. 61

Figure 26 LogWare III Options dialog - Misc tab ............................................. 63

Figure 27 SMTP E-Mail Settings dialog ........................................................... 69

Figure 28 SMTP E-Mail Settings dialog - Reciepients tab ............................... 70

Figure 29 Recipient Settings dialog ................................................................. 72

Figure 30 SMTP E-Mail Settings dialog - Groups tab ...................................... 73

Figure 31 Group Settings dialog ...................................................................... 75

Figure 32 Group Settings dialog - Recipients tab ........................................... 76

Figure 33 SMTP E-mail Settings dialog - Envelopes tab ................................. 77

Figure 34 Envelope Settings dialog ................................................................. 78

Figure 35 Envelope Settings dialog - To Groups tab ....................................... 79

Figure 36 Default Event Settings dialog .......................................................... 80

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Figure 37 Real-Time Log Session Event Settings dialog ................................. 83

Figure 38 Real-Time Log Session Settings dialog ........................................... 87

Figure 39 Select Logger dialog ....................................................................... 89

Figure 40 Alarm Settings dialog ...................................................................... 91

Figure 41 Statistics Settings dialog ................................................................. 92

Figure 42 Statistics Settings dialog - Sliding Window tab ............................... 93

Figure 43 Color dialog ..................................................................................... 94

Figure 44 Real-Time Log Session Settings dialog - Session tab ..................... 95

Figure 45 Real-Time Log Session window ....................................................... 97

Figure 46 Real-Time Readings Grid popup menu ........................................... 98

Figure 47 Graph popup menu ......................................................................... 99

Figure 48 Statistics popup menu ................................................................... 100

Figure 49 Select Delayed Start Date/Time dialog .......................................... 101

Figure 50 Select Graph To Print dialog .......................................................... 101

Figure 51 Remote Monitoring Options dialog ................................................ 105

Figure 52 Remote Monitoring Options dialog - Misc Settings tab ................. 107

Figure 53 Remote Monitoring window ........................................................... 108

Figure 54 Remote Monitoring Statistics popup menu ................................... 109

Figure 55 Download Options dialog ............................................................. 112

Figure 56 Select Logger dialog - multiple loggers selected ......................... 113

Figure 57 Import Options dialog .................................................................... 116

Figure 58 Imported Data window .................................................................. 118

Figure 59 View Logged Data Options dialog ................................................ 123

Figure 60 View Logged Data Options dialkog - Misc Settings tab ................ 125

Figure 61 Logged Data window .................................................................... 126

Figure 62 Logged Data Grid popup menu .................................................... 127

Figure 63 Logged Data Calibration Overdue Annotations ........................... 127

Figure 64 Logged Data Statistics popup menu ............................................. 128

Figure 65 Annotations popup menu .............................................................. 128

Figure 66 Add Annotation dialog .................................................................. 129

Figure 67 Logged Data Annotations ............................................................. 129

Figure 68 Edit Annotation dialog ................................................................... 130

Figure 69 Export Logged Data Options dialog .............................................. 132

Figure 70 Export Logged Data Options dialog - Criteria tab ......................... 133

Figure 71 Export Logged Data Options dialog - Misc Settings tab ............... 135

Figure 72 Export Fields dialog ...................................................................... 136

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Figure 73 Print Logged Data Options dialog ................................................. 138

Figure 74 Print Logged Data Options dialog - Criteria tab ............................ 139

Figure 75 Print Logged Data Options dialog - Misc Settings tab .................. 141

Figure 76 Example report .............................................................................. 142

Figure 77 Print Fields dialog .......................................................................... 143

Figure 78 Print Preview window ..................................................................... 144

Figure 79 Manage Licenses dialog ............................................................... 149

Figure 80 License Properties dialog .............................................................. 150

Figure 81 Remove Licenses dialog ............................................................... 151

Figure 82 Serial Number dialog ..................................................................... 152

Figure 83 Manage Assets and Locations dialog ........................................... 154

Figure 84 Manage Assets and Locations dialog - Loggers tab .................... 155

Figure 85 Manage Assets and Locations dialog - Sensors tab ..................... 156

Figure 86 Manage Assets and Locations dialog - Locations tab .................. 157

Figure 87 Logger Asset Settings dialog ........................................................ 158

Figure 88 Select Communication Protocol dialog.......................................... 159

Figure 89 Enter Password dialog - storing logger password ........................ 159

Figure 90 Sensor Asset Settings dialog ......................................................... 160

Figure 91 Location Settings dialog ................................................................ 161

Figure 92 Manage Log Sessions dialog ........................................................ 163

Figure 93 Delete Log Sessions Options dialog ............................................. 165

Figure 94 Confirm Deleting Log Session prompt .......................................... 166

Figure 95 LogWare III Database Migration Utility .......................................... 178

1

Introduction

What is LogWare?

Introduction1

Symbols Used1.1

Table 1 lists the symbols that are used throughout this User Guide and their meanings.

Table 1 User guide symbols

This symbol indicates you must be logged in as an Administrator to perform the task.

This symbol indicates you must be logged in as an Administrator or have the appropriate

permission to perform the task.

This symbol indicates you must be logged in as a Typical user or higher or have the appropriate

permission to perform the task.

This symbol indicates you must be logged in as a Restricted user or higher or have the

appropriate permission to perform the task.

This symbol indicates important information.

This symbol indicates cautions or warnings.

Conventions1.2

The following conventions are used throughout this User Guide.

Text conventionsTable 2

Temperature scale Italics denote menus, menu options, dialog and window captions, and eld names

on dialogs and windows

File | Print | Report The pipe symbol ‘|’ denotes submenu options

Play .WAV le Bold type denotes selectable options

<unknown format> Angle brackets ‘< >’ denote special markers

What is LogWare?1.3

LogWare is a Windows® application that retrieves, stores, and analyzes data from the

Fluke Corporation, Hart Scientic Division’s (Hart) 1620A “DewK” Thermo-Hygrom-

eter (logger). Hart’s 1620 “DewK” and Fluke’s 5020A Thermo-Hygrometers are also

supported by LogWare.

LogWare can either be setup in a single-user conguration on a stand-alone computer,

or it can be setup on an Ethernet network in a client/server, multi-user conguration

to maximize the use of LogWare’s features and provide access to LogWare’s data from

remote computers.

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License Agreement

2

LogWare can log data from multiple loggers in real-time via RS-232, Ethernet, and

wireless communications. Real-time data may be logged from one or both of a log-

ger’s sensors. LogWare also allows the data acquired by real-time log sessions to be

remotely monitored from any computer on the network where LogWare is installed. In

addition, LogWare can import data batches from PC cards or download data directly

from the logger’s memory.

All data, whether imported, downloaded, or acquired in real-time, is stored in Log-

Ware’s data server and is easily retrievable using LogWare’s data retrieval features.

Congurable user login accounts and customizable group and permission settings can

ensure appropriate security and integrity of all stored data.

Both real-time and previously logged data may be viewed in customizable graphic and

tabular formats. Graphs can be displayed for both temperature and humidity in user-

selectable time-increments. A variety of critical statistical functions can also be shown

for each set of data, including minimum, maximum, spread, average, and standard

deviation. Alarm settings accompany imported, downloaded or real-time data. Alarm

events can also be triggered from the software while logging data in real-time or re-

motely monitoring a real-time log session.

LogWare allows onscreen viewing of logged data. It also prints reports and exports

data easily to multiple le formats that can be viewed in Excel® or other common

spreadsheet and word processing applications.

LogWare also includes e-mail features to keep you up to date wherever you are. E-

mail messages can be generated for alarm conditions, log session state changes, sensor

calibration due events, user login/logout, and more. E-mail messages can be sent via

SMTP server to any valid e-mail address including cell phones, PDAs, etc.

License Agreement1.4

For information and details regarding the software End User License Agreement

(EULA), refer to Section 13, Appendix A – License Agreement, on page 173.

1.5 Requirements

LogWare is designed to work with the following thermo-hygrometers (loggers):

Hart Model 1620A “DewK” Thermo-Hygrometer



Hart Model 1620 “DewK” Thermo-Hygrometer



Fluke Model 5020A “DewK” Thermo-Hygrometer



LogWare can either be setup in a single-user conguration on a stand-alone computer,

or it can be setup on an Ethernet network in a client/server, multi-user conguration.

Single-User Conguration – Stand-Alone Computer Requirements

The following minimum computer conguration is required to install and use Log-

Ware in a stand-alone, single-user conguration:

Microsoft® Windows® 2000 (SP4), XP (SP2), or Vista operating system



3

Introduction

Requirements

IBM Compatible Pentium® IV 1GHz processor or better



512MB RAM



200MB Hard Drive space for installation (2+GB recommended for data



storage)



USB port for installation and license application

Multi-User Conguration – Server Computer Requirements

The following minimum server computer conguration is required to install the Log-

Ware server les:

Microsoft® Windows® Server 2003 or Server 2008 operating system



(recommended) or Windows® 2000 (SP4), XP (SP2), or Vista (limited to

maximum of 10 concurrent users)

IBM Compatible Pentium® IV 1GHz processor or better



1 GB RAM



200MB Hard Drive space for installation (10+GB recommended for data



storage)

USB port for installation and license application



Shared folder on



network with Full Control for all LogWare users

Firewall exception for application server port



Multi-User Conguration – Client Computer Requirements

The following minimum client computer conguration is required to install and use

the LogWare client software:

Microsoft® Windows® 2000 (SP4), XP (SP2), or Vista operating system



IBM Compatible Pentium® III 700MHz processor or better



256 MB RAM (512 MB RAM or more recommended)



40MB Hard Drive space



Access to shared folder on server



Communications Requirements

To perform real-time logging or to download data from the logger’s memory, LogWare

supports using any of the following communication protocols:



Serial (RS-232) communications



Ethernet (TCP/IP) communications



Wireless communications (requires additional hardware)

Refer to Section 1.10, Methods of Communication, on page 29, for more informa-

tion on the requirements and details on how to use these communication protocols in

LogWare.

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Installation

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Additional Requirements

In addition to the requirements above, the following items may be required depending

on your system conguration and your intended use of LogWare:

Ethernet network connection for client/server conuration and/or Ethernet



communications

Ethernet patch cable(s) for Ethernet communications



Wireless



RF modem(s) for wireless communications

RS-232 serial (COM) port(s) and “null modem” cable(s) for serial



communications

Access to a



Simple Mail Transfer Protocol (SMTP) server for sending e-mail

messages

USB port for adding licenses



1.6 Installation

LogWare can either be setup in a single-user conguration on a stand-alone computer,

or it can be setup on an Ethernet network in a client/server, multi-user conguration.

Before you begin installing LogWare, decide which conguration you want to use. Be-

low are some general guidelines to use to determine how you should proceed to install

LogWare. After deciding which conguration to use, refer to the appropriate following

section for the instructions to install LogWare.

Note: Before installing LogWare, be sure to read Section 13, Appendix A –

License Agreement, on page 173. Also, refer to Section 1.5, Requirements, on

page 2, to make sure the computer(s) you are going to use meet the minimum

requirements.

Stand-Alone, Single-User Conguration

You should install LogWare in a stand-alone, single-user conguration if…

You only need to log data in a few locations or processes



You do not need access to Log



Ware’s data from other computers

You do not have Ethernet network capabilities



You do not plan to expand your system



Client/Server, Multi-User Conguration

You should install LogWare in a client/server, multi-user conguration if…

You need to log data in many locations or processes



Your computer is connected to an Ethernet



network

You need access to Log



Ware’s data from multiple computers

You need access to Log



Ware’s data from remote locations using the internet and

a VPN connection to your network

5

Introduction

Installation

You want to use a dedicated computer to log all data in real-time, but allow



other to monitor the data in real-time from other computers

You currently only need to use Log



Ware on a single computer, but may decide

to expand in the future

Preparing for Installation

Before beginning the installation process, make sure you follow these prepara-

tory steps on the stand-alone computer or the server computer for a multi-user

conguration.

Make



backup copies of all existing programs and data before starting the

installation process.

Run a disk-checking program to ensure that the disk has no lost clusters. This



normally involves running a program such as SCANDISK. You may also want

to run a disk defragmentation program. Consult the computer documentation or

a local support person for directions on how to perform these tasks.

Close all running programs except for the operating system itself.



You may also want to shut down and restart the computer. Doing this ensures



that all programs are cleared from memory. Be sure to close any applications

that may have started automatically.

Login to Windows® as an administrator or using an account with



administrative

rights. If you do not have administrative rights on the computer, ask your

system administrator for assistance.

Upgrading from previous versions1.6.1

When upgrading LogWare III from a previous version, there are certain issues that you

need to be aware of and take into consideration. The following sections outline these

issues.

Upgrading from Version 1.x1.6.1.1

If you are currently running LogWare III version 1.x, upgrading to version 2.x requires

version 1.x to be uninstalled. The client installation process automatically detects and

uninstalls version 1.x for you.

Info: Uninstalling version 1.x does NOT delete the version 1.x database – all

data logged using version 1.x is contained in a database that may be imported

into the version 2.x data storage system using the migration utility. Refer to

Section 15, Appendix C – Migrating Data From Previous Versions, on page 177

for more information.

Upgrading from Version 2.01.6.1.2

If you are currently running LogWare III version 2.0, upgrading to version 2.x is very

easy. Simply shut down the LogWare client application and run the installation (on the

server computer if installed in client/server conguration).

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Installation

6

Info: For client/server congurations, you do not need to run the installation on

each client computer. A new feature in this release will display a prompt on each

client computer the rst time LogWare is run indicating a new version has been

installed and requesting permission to update local les. Simply click Yes. All

local les are updated and the LogWare client runs.

Stand-Alone Single-User Installation1.6.2

When installing LogWare in a stand-alone, single-user conguration, only one com-

puter is required. Both the “server” les and the “client” les are installed on the same

computer.

Before beginning the installation process, make sure your computer meets the mini-

mum requirements. LogWare will not run very efciently, or may not run at all, on

computers that do not meet these requirements. Refer to Section 1.5, Requirements, on

page 2 for more information on minimum requirements.

Note: To successfully install LogWare, you must be logged into Windows® as an

Administrator. If you do not have administrative rights, check with your system

administrator.

The LogWare installation process now allows the user to select between two installa-

tion options:

Simple Installation



Expert Installation



It is recommended to select the Simple Installation option. Selecting this option allows

the installation to use all default settings and requires minimal user interaction.

For advanced users, the Expert Installation option may be selected. Selecting this

option allows the installation to be customized, including selecting destination paths,

passwords, TCP ports, and other options as applicable.

Installing LogWare – Stand-Alone Computer Installation

To begin the installation process, insert the USB drive into a USB port on the 1.

computer and double-click the CDSetup.exe le located in the root directory.

The installation menu screen should be displayed. Click the icon for LogWare

III to launch the server setup process. If the setup les were downloaded from

the internet, double-click the LW3ServerSetup.exe le to launch the server

setup process.

If the 2. Open File – Security Warning dialog is displayed (XP), click Run. Or if

the User Account Control dialog is displayed (Vista), click Allow.

Welcome – 3. When the Welcome dialog is displayed, click Next > to proceed.

License Agreement –4. Read through the software license agreement. If you

accept the terms, select the I accept the terms of the license agreement option

7

Introduction

Installation

and click Next > to proceed. You may print a copy of the license agreement by

clicking the Print button.

Select Installation Type –5. Click the Stand-Alone button.

Select Installation Option – 6. Select the option for the type of installation to

perform. It is recommended to select the Simple Installation option. However,

if you need to customize the installation, select the Expert Installation option.

Click Next > to proceed.

Enter Software Serial Number –7. Enter the serial number that was provided

when you purchased LogWare. If you are evaluating LogWare, leave the Serial

box blank. Click Next > to proceed.

For Expert Installation only…

If the a. Insufcient Memory Warning message is displayed, this computer may

not have enough memory to allow LogWare to run efciently in a stand-

alone conguration. If you want to continue and install LogWare anyway,

click Yes. Otherwise, click No to abort the process.

Important Installation Notes –b. Read the installation notes that are

displayed for important information regarding known installation issues, then

click Next > to proceed.

Enter PostgreSQL Database Information – c. Enter the password to use for

the PostgreSQL service account and default database user account in the

Password box. It is recommended to use the default password. The password

must meet system password complexity requirements. Also, enter the

installation path for the PostgreSQL database les. It is recommended to use

the default path. Click Next > to proceed.

Enter MET/BASE G2 Application Server Information –d. Enter the TCP

port that the application server should use to provide client access to the

data. It is recommended to use the default port unless that port is already in

use on this computer. A warning message will be displayed if the selected

port is already in use. Also, enter the installation path for the MET/BASE G2

Application Server les. It is recommended to use the default path. Click

Next > to proceed.

Installation Ready –8. Setup is now ready to begin installing the software. Click

Install to proceed.

Setup will begin copying les to the server computer. The PostgreSQL database 9.

les and MET/BASE G2 Application Server les are silently installed on

the computer. Status and progress dialogs are displayed as each of these

components are being installed.

The Log10. Ware III client application les are also silently installed. If a previous

version of LogWare III is detected on this computer, the previous version is

automatically uninstalled (version 1.x) or updated (v2.x).

9936A LogWare III

Installation

8

Note: Uninstalling LogWare III version 1.x will not delete the database contain-

ing logged data. When the installation process is complete, data logged by the

previous version may be migrated into the new data storage system. Refer to

Section 15, Appendix C – Migrating Data From Previous Versions, on page 177

for more information.

To Do List –11. When the installation process is complete, if there are any

remaining steps that need to be manually performed, or if any problems were

detected during the installation process, they are displayed in the To Do list.

You may print this list by clicking the Print button. Click Next > to proceed. If

there are no issues, this dialog is not displayed.

InstallShield Wizard Complete –12. The computer may need to be restarted

before you may begin using LogWare. Select the Yes, I want to restart my

computer now option and click Finish to restart the computer.

Note: When restarting the computer, it is recommended that you login to

Windows® as an Administrator once more to allow the installation to complete.

You may login to Windows® normally on subsequent logins.

The installation process sets up a couple of services on the computer. These services

are congured to start automatically when the computer is booted and MUST be run-

ning in order for LogWare to run. It may take between 1 and 5 minutes for the services

to complete the startup process and allow LogWare clients to connect.

Client/Server Multi-User Installation1.6.3

When installing LogWare in a client/server, multi-user conguration, one computer is

required to act as the server and one or more computers are required to act as the cli-

ents. The computer being used as the server may also be used as a client. The “server”

les are installed on the server computer. These les consist mainly of the database

and application server les, as well as the client installation les. The “client” les

may then be installed on other computers by running the client installation from the

server computer. The client les are also always installed on the server computer.

Before beginning the installation process, make sure your computer meets the mini-

mum requirements. LogWare will not run very efciently, or may not run at all, on

computers that do not meet these requirements. Refer to Section 1.5, Requirements, on

page 2 for more information on minimum requirements.

Note: To successfully install LogWare, you must be logged into Windows® as an

Administrator. If you do not have administrative rights, check with your system

administrator.

The LogWare installation process now allows the user to select between two installa-

tion options:

Simple Installation



Expert Installation



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Introduction

Installation

It is recommended to select the Simple Installation option. Selecting this option allows

the installation to use all default settings and requires minimal user interaction.

For advanced users, the Expert Installation option may be selected. Selecting this

option allows the installation to be customized, including selecting destination paths,

passwords, TCP ports, and other options as applicable.

All computers in a client/server conguration must be on the same network. All client

computers must be able to see and have access to the server computer. If your network

supports using Virtual Private Network (VPN) software, you may be able to install and

run LogWare from client computers over the internet. Consult your system or network

administrator for more information and assistance.

Note: Installing LogWare on a network may require you to enable le sharing

and congure rewall settings on the server computer. If you have never per-

formed these operations, are not familiar with how to do this, or if you are unfa-

miliar with these terms, you may want to consult your system or network admin-

istrator before beginning the installation process.

The LogWare III Server installation process attempts to automatically congure all

necessary settings on the server computer to allow client computers to connect and use

LogWare, including setting up a shared folder on the network, granting all users full

control to the shared folder and conguring the Windows® Firewall with an excep-

tion for a TCP port. If the installation fails to congure any of these settings, or if you

are using 3rd party rewall software, a To Do list is generated and displayed when the

installation process is complete. Review this list carefully as you may be required to

congure some or all of these settings manually before using LogWare. Refer to Sec-

tion 1.6.3.1, Sharing a Folder, on page 13 and Section 1.6.3.2, Server Firewall Con-

guration and File Sharing, on page 15 for more details on how to manually congure

these settings on the server computer.

Installing LogWare – Server Computer Installation

To begin the installation process, insert the USB drive into a USB port on the 1.

server computer and double-click the CDSetup.exe le located in the root

directory. The installation menu screen should be displayed. Click the icon

for LogWare III to launch the server setup process. If the setup les were

downloaded from the internet, double-click the LW3ServerSetup.exe le to

launch the server setup process.

If the 2. Open File – Security Warning dialog is displayed (XP), click Run. Or if

the User Account Control dialog is displayed (Vista), click Allow.

Welcome – 3. When the Welcome dialog is displayed, click Next > to proceed.

License Agreement –4. Read through the software license agreement. If you

accept the terms, select the I accept the terms of the license agreement option

and click Next > to proceed. You may print a copy of the license agreement by

clicking the Print button.

Select Installation Type –5. Click the Client/Server button.

9936A LogWare III

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10

Select Installation Option –6. Select the option for the type of installation to

perform. It is recommended to select the Simple Installation option. However,

if you need to customize the installation, select the Expert Installation option.

Click Next > to proceed.

Enter Software Serial Number –7. Enter the serial number that was provided

when you purchased LogWare. If you are evaluating LogWare, leave the Serial

box blank. Click Next > to proceed.

For Expert Installation only…

If the a. Insufcient Memory Warning message is displayed, this computer may

not have enough memory to allow LogWare to run efciently in a stand-

alone conguration. If you want to continue and install LogWare anyway,

click Yes. Otherwise, click No to abort the process.

If the b. User Limit Warning message is displayed (Windows® 2000/XP/Vista

only), acknowledge that you understand that there is a limit of 10 concurrent

client connections to the server. Click Yes to proceed. Otherwise, click No to

abort the process.

Important Installation Notes –c. Read the installation notes that are

displayed for important information regarding known installation issues, then

click Next > to proceed.

Enter Network Share Name –d. Enter the name to use for the network share.

This is the name of the folder that client computers must connect to on the

server computer to install and run the LogWare client application. Click

Next > to proceed. It is recommended to use the default share name.

Enter PostgreSQL Database Information –e. Enter the password to use for

the PostgreSQL service account and default database user account in the

Password box. It is recommended to use the default password. The password

must meet system password complexity requirements. Also, enter the

installation path for the PostgreSQL database les. It is recommended to use

the default path. Click Next > to proceed.

Enter MET/BASE G2 Application Server Information –f. Enter the TCP

port that the application server should use to provide client access to the

data. It is recommended to use the default port unless that port is already in

use on this computer. A warning message will be displayed if the selected

port is already in use. Also, enter the installation path for the MET/BASE

G2 Application Server les. It is recommended to use the default path. Click

Next > to proceed.

Installation Ready –8. Setup is now ready to begin installing the software. Click

Install to proceed.

Setup will begin copying les to the server computer. The PostgreSQL database 9.

les and MET/BASE G2 Application Server les are silently installed on

the computer. Status and progress dialogs are displayed as each of these

components are being installed.

The Log10. Ware III client application les are also silently installed on the server

computer. If a previous version of LogWare III is detected on this computer, the

11

Introduction

Installation

previous version is automatically uninstalled (version 1.x) or updated (version

2.x).

Note: Uninstalling LogWare III version 1.x will not delete the database contain-

ing logged data. When the installation process is complete, data logged by the

previous version may be migrated into the new data storage system. Refer to

Section 15, Appendix C – Migrating Data From Previous Versions, on page 177

for more information.

To Do List –11. When the installation process is complete, if there are any

remaining steps that need to be manually performed on the server computer, or

if any problems were detected during the installation process, they are displayed

in the To Do list. You may print this list by clicking the Print button. Click

Next > to proceed. If there are no issues, this dialog is not displayed.

InstallShield Wizard Complete –12. The computer may need to be restarted

before you may begin using LogWare on the server computer. Select the

Yes, I want to restart my computer now option and click Finish to restart the

computer.

Note: When restarting the computer, it is recommended that you login to

Windows® as an Administrator once more to allow the installation to complete.

You may login to Windows® normally on subsequent logins.

The installation process sets up a couple of services on the server computer. These

services are congured to start automatically when the server computer is booted and

MUST be running in order for LogWare to run. It may take between 1 and 5 minutes

for the services to complete the startup process and allow LogWare clients to connect.

Note: Setup attempts to share a folder on the network, congure an exception in

the Windows® rewall, and setup local le sharing settings automatically, de-

pending on the operating system being used. If setup was unable to successfully

congure any of these settings, or if the server computer does not use the built-in

Windows® rewall, you may need to congure some of these items manually.

Any items such as these should be included in the To Do list that is displayed at

the end of the installation process. Make sure all of these items are addressed

before proceeding to install the LogWare III client on other computers. Refer to

Section 1.6.3.1, Sharing a Folder, on page 13 and Section 1.6.3.2, Server

Firewall Conguration and File Sharing, on page 15 for more information.

Installing LogWare – Client Computer Installation

To launch the Log1. Ware III Client Setup on other client computers, click the

Start button on the Windows® Taskbar and select Run. In the Open eld,

enter \\<SERVERNAME>\<ShareName>\ClientSetup\Setup.exe where

<SERVERNAME> is the name of the server computer recorded above, and

<ShareName> is the name of the share on the server where the LogWare les

9936A LogWare III

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12

are installed. The default share name is LogWareIII. Click OK to launch the

client setup.

If the 2. Open File – Security Warning dialog is displayed (XP), click Run. Or if

the User Account Control dialog is displayed (Vista), click Allow.

Welcome –3. When the Welcome dialog is displayed, click Next > to proceed.

If a previous version of Log4. Ware III (version 1.x) is already installed on this

computer, a prompt is displayed to uninstall the previous version. Click Yes

to uninstall the previous version before proceeding. The previous version is

uninstalled automatically. Otherwise, click No to abort the process.

Note: Uninstalling LogWare III version 1.x will not delete the database contain-

ing logged data. When the installation process is complete, data logged by the

previous version may be migrated into the new data storage system. Refer to

Section 15, Appendix C – Migrating Data From Previous Versions, on page 177

for more information.

If the 5. Insufcient Memory Warning message is displayed, this computer may

not have enough memory to allow LogWare to run efciently as a client in

the client/server conguration. If you want to continue and install LogWare

anyway, click Yes. Otherwise, click No to abort the process.

License Agreement –6. Read through the software license agreement. If you

accept the terms, select the I accept the terms of the license agreement option

and click Next > to proceed. You may print a copy of the license agreement by

clicking the Print button.

Optional Dialogs – These dialogs are only displayed if setup is unable to deter-

mine the correct settings to use.

Enter Software Serial Number –a. Enter the serial number that was provided

when you purchased LogWare. If you are evaluating LogWare, leave the

Serial box blank. Click Next > to proceed.

LogWare III Server Information –b. Enter the name of the computer being

used as the LogWare III Server in the Server box. Enter the TCP port on the

server that the MET/BASE G2 Application Server is congured to use in the

Port box. The default TCP port is 8080. Enter the name of the share on the

server computer where the LogWare III les are located in the Share box.

The default share name is LogWareIII. Click Next > to proceed.

Installation Ready –7. Setup is now ready to begin installing the software. Click

Install to proceed.

Setup will begin copying client les to the computer and setup the application 8.

shortcuts.

InstallShield Wizard Complete – 9. The computer may need to be restarted

before you may begin using LogWare. Select the Yes, I want to restart my

computer now option and click Finish to restart the computer.

13

Introduction

Installation

Note: When restarting the computer, login to Windows® as an Administrator to

allow the installation to complete. You may login to Windows® normally on sub-

sequent logins.

1.6.3.1 Sharing a Folder

The LogWare III Server installation process attempts to automatically congure all

necessary settings on the server computer to allow client computers to connect and use

LogWare, including setting up a shared folder on the network and granting all users

full control to the shared folder. If the installation fails to do this for any reason, this

section gives an example of how to manually congure these settings on the server

computer.

The basic process of sharing a folder on a Windows® XP computer running on a Mi-

crosoft network is outlined below. This process may differ on other types of networks

and on other operating systems. Completing this process may require administrative

permissions. Consult your system or network administrator for assistance.

Sharing a Folder on the Network

On the computer that contains the folder to share (server computer), open 1.

Windows® Explorer and locate the folder.

Right-click on the folder to display the popup menu, and select the 2. Properties

option. This folder’s Properties dialog is displayed.

Click the 3. Sharing tab.

Select the 4. Share As or Share this folder option and enter a Share name, such as

LogWare III.

9936A LogWare III

Installation

14

Figure 1 Shared folder properties dialog - Sharing tab

Click the 5. Permissions button to display the Permissions for <folder> dialog.

Select the 6. Everyone group in the Group or user names list and check the Full

Control checkbox in the Permissions for Everyone list. If the Everyone group

does not exist, click the Add button to create it rst.

15

Introduction

Installation

Figure 2 Permissions dialog for shared folder

Click OK to close the 7. Permissions for <folder> dialog. Click OK to close the

Properties dialog.

1.6.3.2 Server Firewall Conguration and File Sharing

The LogWare III Server installation process attempts to automatically congure all

necessary settings on the server computer to allow client computers to connect and

use LogWare, including conguring the Windows® Firewall with an exception for a

TCP port. If the installation fails to do this for any reason or if you are using 3rd party

rewall software, this section gives an example of how to manually congure these

settings on the server computer.

When conguring LogWare to be used in a client/server, multi-user conguration, all

client computers must be able to communicate with the server computer. If the server

computer is running rewall software, the rewall software must be congured to al-

low LogWare client computers to connect to it by adding an exception for a TCP port.

The client/server installation process attempts to automatically create an exception in

9936A LogWare III

Installation

16

the Windows® rewall on the server computer. However, under certain circumstances

it may fail.

Note: Improperly conguring rewall software can leave your network suscep-

tible to viruses and other attacks from malicious software. Always consult your

system or network administrator before changing rewall and le sharing

settings!

The steps below indicate how to congure the default Windows® XP rewall to allow

LogWare client computers to connect to the LogWare server computer. The process of

conguring rewall software will differ from one rewall software package to another

as well as one operating system to another. Consult your rewall software’s documen-

tation for details on adding exceptions for a TCP port.

To congure the Windows® XP rewall settings on LogWare’s server computer…

On the server computer, open the 1. Control Panel window by clicking the Start

button and selecting the Control Panel option, or the Control Panel option in

the Settings menu, depending on your Start menu conguration.

In the 2. Control Panel window, click the Security Center icon and select Windows

Firewall (if in Category View) or double-click the Windows Firewall icon (if in

Classic View) to display the Windows Firewall dialog.

Select the 3. Exceptions tab and click the Add Port button. The Add a Port dialog

is displayed.

Figure 3 Add a Port dialog

In the 4. Port number eld, enter 8080 (default) or the TCP port that was entered

during the server installation. Select the TCP option and click OK to close the

17

Introduction

Installation

dialog. This should appear as an entry in the Programs and Services list now.

The checkbox in front of the entry should be checked.

Figure 4 Windows Firewall dialog - Exceptions tab

Click 5. OK to close the Windows Firewall dialog.

The Windows® XP rewall is now congured to allow LogWare client computers to

connect to it.

File sharing must also be enabled on the server computer to allow other client com-

puters to access the shared client les. The steps below indicate the basic process of

conguring le sharing in Windows® XP for a Microsoft network. The process of

conguring le sharing will differ from one network to another as well as one op-

erating system to another. Consult your operating system’s help les for details on

enabling le sharing.

9936A LogWare III

Installation

18

To enable le sharing on Windows® XP for Microsoft networks on LogWare’s

server computer…

On the server computer, open the 1. Control Panel window by clicking the Start

button and selecting the Control Panel option, or the Control Panel option in

the Settings menu, depending on your Start menu conguration.

In the 2. Control Panel window, click the Network and Internet Connections

icon and select Network Connections (if in Category View) or double-click

the Network Connections icon (if in Classic View) to display the Network

Connections window.

Locate and right-click on the icon for your local area connection and select 3.

Properties from the popup menu to display the Local Area Connection

Properties dialog.

In the 4. This connection uses the following items list, locate the File and Printer

Sharing for Microsoft Networks item. If this item is not checked, check it.

Click OK to close the Local Area Connection Properties dialog.

Figure 5 Local Area Connection Properties dialog

19

Introduction

Installation

Close the 5. Network Connections window and/or Control Panel window.

File sharing is now enabled. You may be required to restart the computer for the

changes to take effect. If the installation process failed to share the folder on the server

containing the shared client les, you may need to share the folder manually. Refer

to Section 1.6.3.1, Sharing a Folder, on page 13, for more information on sharing a

folder.

If the LogWare client is installed on a Windows® XP computer that is not a member of

a network (stand-alone) or is a member of a workgroup instead of a domain, you must

disable simple le sharing if you want all Windows® users for the computer to be able

to run LogWare.

To disable simple le sharing on Windows® XP computer…

Open 1. Windows® Explorer by right-clicking the Start button and selecting the

Explore option.

Select the 2. Folder Options option in the Tools menu to display the Folder

Options dialog.

Select the 3. View tab. In the Advanced settings list, locate and uncheck the Use

simple le sharing (Recommended) item.

Click 4. OK to close the Folder Options dialog.

9936A LogWare III

Running LogWare

20

Figure 6 Folder Options-View Tab - Simple File Sharing

This will allow all users of the computer access to LogWare’s shared les.

1.7 Running LogWare

The following information is intended to provide a brief overview on how to get Log-

Ware up and running quickly.

Getting Started1.7.1

Once the LogWare server and client installations are complete, you may run LogWare

and congure it for use. In a multi-user, client/server conguration, each LogWare cli-

ent computer should be congured for use according to the users of that client com-

puter. Some of LogWare’s default settings are system-wide, but most settings are local

to each client.