Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
TABLE OF CONTENTS
General Information and Advisories 3
Technical References 3
Product Information 4
Security Tool Requirements 6
Care and Cleaning 7
Open Master Door(s) of a Tenant or Tenant-With-Parcel Module 8
Open Master Door(s) of a Parcel-Only Module 10
Open Access Door of a Trash/Recycling-Bin Module 12
Removal of Module from Wall or Enclosure 14
Replacement of Master Door Hold-open Device 16
Replacement of Top and/or Bottom Trim 18
Replacement of Master-Door Hook 20
Replacement of Access-Door Latch Bracket and Master-Door Latch-Release Handle 22
Replacement of Master Door 24
Replacement of Left and/or Right Trim 26
Replacement of Master-Door Latch-Slide Mechanism 28
Replacement of Master-Door Outer Hinge 30
Replacement of Hinge Rod 32
Replacement of Single-High-Compartment Standard Tenant Lock 34
Replacement of Multi-High Compartment Standard Tenant Lock 36
Replacement of Tenant Compartment Door 38
Replacement of Master Lock in Access Door 40
Replacement of Access Door 42
Replacement of Parcel-Door Spring 44
Replacement of Parcel-Lock Assembly 46
Replacement of Parcel Master Lock 48
Replacement of Parcel Door 50
Replacement of Trash/Recycling-Bin Access-Door Lock—Standard Cam Lock 52
Replacement of Trash/Recycling-Bin Access-Door Lock—Slotted Keyless Lock 54
Replacement of Trash/Recycling-Bin Flap 56
Replacement of Center or Bottom Shelf 58
Replacement of Top Shelf 60
Replacement of Number Decal and Parcel-Key Tags 62
Page 2 of 64versatile™ 4C Maintenance Manual—206367—Rev A
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General Information and Advisories
versatile™ 4C mailbox suites
ATTENTION!
CAUTION—Transportation and Handling
• Florence 4C units are heavy. Use caution when lifting and carrying to avoid injury.
• Lay boxes flat. Do not stand on end as box could fall over and cause injury.
CAUTION—Servicing and Installation
• Florence 4C units are heavy. Do not stand 4C units up without support to prevent tipping.
• Mailboxes may tip out of rough opening until secured, possibly resulting in the mailbox colliding with
a person and causing serious injury.
• Florence 4C units are also front-heavy when the master doors are open. Units must be braced or held
in place until secured to the framing. Maintenance personnel should support unit or have assistance
holding the unit in place before opening the master doors. Failure to do so could result in serious
injury.
• Pinch hazard exists when placing the unit in the rough opening. Keep fingers and hands clear to
avoid injury.
Technical References
Downloadable product information, brochures, and technical specifications can be found at
www.florencemailboxes.com.
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versatile™ 4C Maintenance Manual—206367—Rev APage 5 of 64
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Security Tool Requirements
versatile™ 4C mailbox suites
IMPORTANT NOTICE FOR USPS
USPS personnel must have a McGard Screwdriver to install and service the
postal Arrow-lock cover on the Florence versatile™ 4C mailbox suites.
Note: Florence Corporation does not provide or sell the McGard Screwdriver.
McGard Screwdrivers can be ordered by USPS personnel on the eBuy2 ordering system.
(For #10-32 x 0.312” button head McGard security screws used on the postal Arrow-lock cover.
NOTE:
For USPS applications:
A. Arrow lock is installed by USPS personnel only. Contact your local Post Office to arrange access
through the Arrow lock if service is necessary.
For Non-USPS applications:
A. Please disregard instructions related to the Arrow lock throughout this manual.
B. The master-access door and parcel-door private-lock mechanisms were installed at the factory so
the property owner may need to be contacted prior to servicing the unit.
C. McGard Screwdriver and fasteners are not necessary for Non-USPS (private delivery) applications.
Page 6 of 64versatile™ 4C Maintenance Manual—206367—Rev A
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Care and Cleaning
versatile™ 4C mailbox suites
The surface of all Florence Corporation clear-aluminum or powder-coated products may be cleaned of dirt or grime
with a soft cloth dampened with any mild detergent or properly-diluted biodegradable, water-based cleaner, such
as Simple Green™1. Wipe from top to bottom to avoid run-down. Avoid the use of abrasives, which might damage
the product surface. Rinse with plain water and dry2. Avoid cleaning during extreme temperature conditions.
To varying extents, depending upon the color, it may be possible to remove some spray-paint or marker-applied
graffiti from powder-coated surfaces by using a stronger cleaner such as Krud Kutter3 or a mild petroleum-based
solvent, such as mineral spirits. Test-clean a small area first, a few seconds at a time. Do not allow the chemical to
remain on the surface for an indefinite period, as this may damage the surface of the product. Remove any residue
left with a mild cleaner, followed by water rinse as noted above.
Matching paint products may be available from an Authorized Florence Dealer for products which utilize powder
coating.
If a mailbox lock in outdoor equipment becomes clogged with ice due to extreme winter weather conditions, the lock
manufacturer suggests using “Tri-Flow® Superior Lubricant Aerosol”4. Spray the Tri-Flow® Lubricant5 directly into
the keyhole and onto the key. Slide the key in and out of the lock several times to spread the lubricant. Do not apply
too much product, as a small amount is sufficient. Wipe off any excess lubricant from the lock and key.
1 Simple Green™, product #13102, is manufactured by Sunshine Makers, Inc. of California, 800-228-0709, infoweb@simplegreen.com.
2 In foggy coastal regions, frequent cycles of condensation and drying can create a heavy buildup of atmospheric salts and dirt that may
adhere tenaciously. This requires that cleaning be done more frequently than in other metropolitan areas where rainfall is more frequent
(AAMA Standard 609 & 610-02).
3 Krud Kutter™, product #GR32, is manufactured by Supreme Chemicals of Georgia, 800-466-7126, sales@krudkutter.com.
4 Tri-Flow® Superior Lubricant Aerosol, product #TF20009, is manufactured by The Sherwin-Williams Company of Ohio, 800-474-3794.
5 This product is a light-viscosity lube that allows for deep penetration into hard-to-reach moving parts, providing optimum lubrication under
extreme temperatures (-60 to 475° F) and humidity. Product includes formulated solvents that soften and remove dirt and contaminants, and
special additives that displace moisture and prevent rust and corrosion.
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versatile™ 4C Maintenance Manual—206367—Rev APage 7 of 64
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Open Master Door(s) of a Tenant or
Tenant-With-Parcel Module
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
1 .
2 .
3 .
Have the local postal official unlock the
master-access door (units serviced by the
USPS), or contact the property owner for
access (private-delivery units).
Lift up on the master-door latch-release
handle.
Open the master door(s) until the hold-open
arm(s) engage(s).
4 .
5 .
6 .
Complete all necessary repairs to the
module.
Lift up on the hold-open arm(s) and close the
master door(s).
Lock the master-access door.
Page 8 of 64versatile™ 4C Maintenance Manual—206367—Rev A
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Open Master Door(s) of a Tenant or Tenant-With-Parcel Module
STEP
2
STEPS
3&5
HOLD-OPEN
ARM
MASTER-DOOR
LATCH-RELEASE
HANDLE
MASTER-ACCESS
DOOR
STEPS
1&6
STEPS
3&5
HOLD-OPEN
ARM
STEP
2
MASTER-DOOR
LATCH-RELEASE
HANDLE
MASTER-ACCESS
DOOR
STEPS
1&6
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Open Master Door(s) of a Parcel-Only Module
versatile™ 4C mailbox suites
NOTE: Contact local postal officials to gain access to units serviced by the USPS. This
procedure will require opening all of the parcel-locker door(s). If any of the
parcel doors are locked, they will need to be unlocked.
1 .
2 .
3 .
4 .
Open all parcel-locker doors.
Remove all #10-32 x 0.375” one-way SS
screw(s) (84994) and slide lock(s) (64256)
in each parcel locker in the module.
Place a small allen wrench (hex key) through
the slide-lock slot and lift up on the slide
member, which will disengage the slide
assembly, and allow the master door(s) to
be pulled open.
Complete all necessary repairs to the
module.
5 .
6 .
7 .
Close the master door(s).
Reinstall all slide lock(s) (64256) and
secure with #10-32 x 0.375” one-way SS
screw(s) (84994) in each parcel locker in
the module.
Close the parcel-locker door(s).
REQUIRED TOOLS
ONE-WAY REMOVAL SCREWDRIVER
SMALL ALLEN WRENCH (HEX KEY)
SLOTTED SCREWDRIVER
Page 10 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
64256SLIDE LOCK
84994#10-32 X 0.375” ONE-WAY SS SCREW
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Open Master Door(s) of a Parcel-Only Module
STEPS
STEP
3
SLIDE
MEMBER
SLIDE
ASSEMBLY
STEP
3
64256
2&6
84994
SLIDE-
LOCK
SLOT
SLIDE
ASSEMBLY
STEPS
2&6
REAR VIEW
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FRONT VIEW
Model #4C10S-2P shown in illustration
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Open Access Door of a Trash/Recycling-Bin Module
versatile™ 4C mailbox suites
1 .
2 .
3 .
Unlock the access door:
• Use the key for a standard cam lock.
• Use a slotted screwdriver for a slotted
keyless lock.
Open the access door.
Complete all necessary repairs to the
module.
Close the access door.
4 .
Lock the access door.
5 .
REQUIRED TOOLS
SLOTTED SCREWDRIVER
Page 12 of 64versatile™ 4C Maintenance Manual—206367—Rev A
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Open Master Door of a Trash/Recycling Bin Module
STANDARD CAM LOCK
SLOTTED KEYLESS LOCK
Model #4C09S-BIN shown in illustration
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Removal of Module from Wall or Enclosure
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
1 .
2 .
Open the master door(s) using procedures
on pp. 8–13.
Remove screws from the top, bottom, and
vertical side frame members. Note where
different fasteners were used, and save the
fasteners for reuse.
• #8 x 2” Torx pan-head wood screws
(K64225) in wood frame rough
opening.
• #8-18 x 1-1/4” hex-head self-drilling
screws (K206551) in Florence’s multi-
unit connector.
• #8-32 x 1” Torx+ BHMS Taptite SS
screws (64635) in surface-mount collar.
• #8-18 x 1.25” Torx pan-head selftapping screws (65734) in vario™
Depot, and pedestal-mount cabinet.
After all necessary repairs are complete,
4 .
5 .
NOTE: Overtightening screws beyond
6 .
reinstall the module in the wall or enclosure.
Reuse existing hardware, if applicable,
along the top, bottom, and vertical side
frame members. Adjust screws until they just
make contact with the frame. Make sure to
use the different fasteners in their original
locations.
initial contact with the frame
could hinder functionality. If
overtightening occurs, simply
back out each overtightened
mounting screw.
Close the master door(s) and lock the
master-access door using procedures on
pp. 8–13.
Remove the 4C mailbox module from the
3 .
REQUIRED TOOLS
CORDLESS DRILL
1/4” NUT DRIVER
15IP TORX+ SCREWDRIVER / BIT
T20 TORX SCREWDRIVER / BIT
TOOLS FROM EARLIER STEPS
wall or enclosure, and lay it flat on its back
on a non-abrasive surface to make repairs
or replacements.
PART #DESCRIPTION
K64225#8 X 2” TORX PAN-HEAD WOOD SCREW
64635#8-32 X 1” TORX+ BHMS TAPTITE SS SCREW (INCLUDED IN K64493)
65734#8-18 X 1.25” TORX PAN-HEAD SELF-TAPPING SCREW
K206551#8-18 x 1-1/4” HEX-HEAD SELF-DRILLING SCREW
Page 14 of 64versatile™ 4C Maintenance Manual—206367—Rev A
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Removal of Module from Wall or Enclosure
K206551
(MULTI-UNIT CONNECTOR)
OR
64635
(4C COLLAR)
OR
65734
(vario™ DEPOT, PEDESTAL MOUNT)
TYPICAL WALL MOUNTING
STEP
3
STEPS
2&5
STEP
4
K64225
(WOOD FRAME)
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Replacement of Master Door Hold-open Device
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
NOTE: If the hold-open latch bracket or the hold-open guard has been
damaged, the top shelf assembly should be replaced using the
procedures on pp. 60–61.
1 .
2 .
3 .
Open the master door(s) using procedures
on pp. 8–9.
Disengage the left- or right-side hold-open
arm(s) (91067) by removing one (1) #6-32
x 0.187” Torx+ Taptite SS shoulder screw
(86231) attaching the hold-open arm(s) to
the master door(s).
Push upward on the hold-open arm
(91067) and slide it toward the back of
the module. Maneuver the hold-open arm
through the hold-open latch bracket and the
slot at the top back of the hold-open guard,
and remove it from the module.
4 .
5 .
6 .
Insert the new hold-open arm (91067)
through the slot at the top back of the holdopen guard and through the hold-open
latch bracket.
Put the master door at a 90° angle and
reattach the hold-open arm(s) (91067)
to the master door(s) with one(1) #6-32
x 0.187” Torx+ Taptite SS shoulder screw
(86231).
Close the master door(s) and lock the
master-access door using procedures on
pp. 8–9.
REQUIRED TOOLS
15IP TORX+ SCREWDRIVER / BIT
TOOLS FROM EARLIER STEPS
Page 16 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
86231#6-32 X 0.187” TORX+ TAPTITE SS SHOULDER SCREW (incl in K91067)
910 67HOLD-OPEN ARM (incl in K91067)
K91067HOLD-OPEN DEVICE KIT FOR FRONT MASTER DOOR
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Replacement of Master Door Hold-open Device
STEPS
3&4
91067
HOLD-OPEN
LATCH BRACKET
91067
86231
STEPS
2&5
HOLD-OPEN
GUARD
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Replacement of Top and/or Bottom Trim
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
1 .
2 .
3 .
4 .
Open the master door(s) using procedures
on pp. 8–13.
Remove the 4C mailbox module from the
wall or enclosure using procedures on
pp. 14–15.
Remove four (4) #8-32 x 0.75” Torx+
BHMS Taptite SS screws (86229) from the
top and/or bottom trim piece(s). Be careful
not to lose the master-door bushing(s)
(91038). Remove the top and/or bottom
trim piece(s).
Replace the top and/or bottom trim piece(s)
and secure each with four (4) #8-32 x
0.75” Torx+ BHMS Taptite SS screws
(86229).
• When replacing the bottom trim, be sure
to reinstall the master-door bushing(s)
(91038).
5 .
6 .
Reinstall the module in the wall or enclosure
using procedures on pp. 14–15.
Close the master door(s) and lock the
master-access door using procedures on
pp. 8–13.
REQUIRED TOOLS
15IP TORX+ SCREWDRIVER / BIT
TOOLS FROM EARLIER STEPS
Page 18 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
64224 TOP/BOTTOM TRIM DBL COLUMN (incl in K64238)
64238 TOP/BOTTOM TRIM SGL COLUMN (incl in K64238)
86229#8-32 X 0.75” TORX+ BHMS TAPTITE SS SCREW (incl in K64238)
91038BUSHING
K64238TOP OR BOTTOM TRIM KIT
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Replacement of Top and/or Bottom Trim
STEPS
86229
3&4
64224 (DBL COLUMN)
64238 (SGL COLUMN)
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64224 (DBL COLUMN)
64238 (SGL COLUMN)
STEPS
86229
3&4
versatile™ 4C Maintenance Manual—206367—Rev APage 19 of 64
91038
Model #4CADD-09 shown in illustration
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Replacement of Master-Door Hook
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
1 .
2 .
3 .
4 .
Open the master door(s) using procedures
on pp. 8–13.
Drill out one (1) or two (2) 3/16” dia x
0.55” SS blind rivet(s) (91057) securing the
hook to the master door.
If only one rivet, remove one (1) #8-32
x 0.75” Torx+ BHMS Taptite SS screw
(86229) from the crossbar.
Remove and replace the master-door hook
(91035), ensuring the proper orientation.
5 .
6 .
7 .
If only one rivet, install one (1) #8-32
x 0.75” Torx+ BHMS Taptite SS screw
(86229) into the crossbar.
Install one (1) or two (2) 3/16” dia x 0.55”
SS blind rivet(s) (91057) to finish securing
the hook to the master door.
Close the master door(s) and lock the
master-access door using procedures on
pp. 8–13.
REQUIRED TOOLS
3/16” DRILL BIT
PNEUMATIC BLIND RIVET GUN
PORTABLE DRILL
T15 TORX+ SCREWDRIVER / BIT
TOOLS FROM EARLIER STEPS
Page 20 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
86229#8-32 X 0.75” TORX+ BHMS TAPTITE SS SCREW (incl in K91035)
91035 MASTER DOOR HOOK (FOR USE WITH 2 RIVETS) (incl in K91035)
910 573/16” DIA X 0.55” SS BLIND RIVET (incl in K91035)
K91035 MASTER DOOR LOCKING HOOK KIT
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Replacement of Master-Door Hook
STEP
4
91035
86229
91035
91057
3&5
STEPS
2&6
STEPS
STEP
4
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Replacement of Access-Door Latch Bracket and
Master-Door Latch-Release Handle
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
1 .
2 .
Open the master door(s) using procedures
on pp. 8–9.
To replace the latch-release handle
assembly:
A. Remove two (2) screws (64247—sgl
column; 84998SS—dbl column) and
two (2) spacers (64253—sgl column;
9112 4 —dbl column).
B. Remove and replace one (1) master-
door latch-release handle (64246—sgl
column; 91 0 11 —dbl column).
C. Replace two (2) spacers (64253—
sgl column; 9112 4 —dbl column) and
two (2) screws (64247—sgl column;
84998SS—dbl column).
3 .
4 .
To replace the master-door latch
bracket:
A. Drill out two (2) 3/16” dia x 0.55” SS
blind rivets (91057).
B. Remove and replace one (1) latching
bracket (91063).
C. Replace two (2) 3/16” dia x 0.55” SS
blind rivets (91057).
Close the master door(s) and lock the
master-access door using procedures on
pp. 8–9.
REQUIRED TOOLS
5/32” ALLEN WRENCH (HEX KEY)
3/16” DRILL BIT
PNEUMATIC BLIND RIVET GUN
PORTABLE DRILL
T15 TORX+ SCREWDRIVER / BIT
TOOLS FROM EARLIER STEPS
Page 22 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
64246MASTER DOOR LATCH RELEASE HANDLE (SGL COLUMN) (incl in K64246)
64247#8-32 x 0.75” TORX+ BHMS SS SCREW (SGL COLUMN) (incl in K64246)
642530.166” ID X 0.313” NYLON SPACER (SGL COLUMN) (incl in K64246)
84998SS#10-32 X 0.625” HEX SHCS SS SCREW (DBL COLUMN) (incl in K91011)
91 0 11MASTER DOOR LATCH RELEASE HANDLE (DBL COLUMN) (incl in K91011)
910 573/16” DIA X 0.55” SS BLIND RIVET (incl in K91063)
91063LATCHING BRACKET (incl in K91063)
911240.31” OD X 0.196” ID X 0.235” SS SPACER (DBL COLUMN) (incl in K91011)
K 91 011GATE RELEASE MECHANISM, DBL COLUMN KIT
K64246GATE RELEASE MECHANISM, SGL COLUMN KIT
K91063LATCHING BRACKET KIT
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Replacement of Access-Door Latch Bracket and Master-Door Latch-Release Handle
STEP
2B
91 0 11
(DBL COLUMN MODULES)
OR
64246
(SGL COLUMN MODULES)
84998SS
(DBL COLUMN MODULES)
OR
64247
(SGL COLUMN MODULES)
STEPS
2A&C
(DBL COLUMN MODULES)
(SGL COLUMN MODULES)
STEPS
3A&C
91057
STEP
3B
91063
9112 4
OR
64253
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Replacement of Master Door
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
1 .
2 .
3 .
4 .
5 .
Open the master door(s) using procedures
on pp. 8–13.
Remove the 4C mailbox module from the
wall or enclosure using procedures on
pp. 14–15.
For tenant or tenant-with-parcel modules,
disengage the hold-open arm(s) from the
top of the master door(s) using procedures
on pp. 16–17.
Remove the top trim piece, exposing the
master-door hinges using procedures on
pp. 18–19.
Remove the master door(s) by sliding it
(them) up through the top of the module.
6 .
7 .
8 .
9 .
10 .
Replace the master door(s) by sliding it
(them) down from the top of the module.
Reinstall the top trim piece using procedures
on pp. 18–19.
For tenant or tenant-with-parcel modules
only, reattach the hold-open arm(s) using
procedures on pp. 16–17.
Reinstall the module in the wall or enclosure
using procedures on pp. 14–15.
Close the master door(s) and lock the
master-access door using procedures on
pp. 8–13.
REQUIRED TOOLS
TOOLS FROM EARLIER STEPS
Page 24 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
VARIES
MASTER LOAD DOOR KIT (Contact authorized Florence dealer or customer service
representaive)
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Replacement of Master Door
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STEPS
4&6
TOP TRIM PIECE
STEPS
3&8
HOLD-OPEN
ARM
STEP
5&6
Model #4CADD-09 shown in illustration
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Replacement of Left and/or Right Trim
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
1 .
2 .
3 .
4 .
5 .
6 .
Open the master door(s) using procedures
on pp. 8–13.
Remove the 4C mailbox module from the
wall or enclosure using procedures on
pp. 14–15.
For tenant or tenant-with-parcel modules,
disengage the hold-open arm(s) from the
top of the master door(s) using procedures
on pp. 16–17.
Remove the top trim piece, and two (2) #832 x 0.75” Torx+ BHMS Taptite SS screws
(86229) per affected side(s) from the
bottom trim piece, using procedures on
pp. 18–19.
Slide the master door(s) up through the top
of the module.
Using a 1/8” drill bit, drill out all 1/8” dia
x 0.328” SS blind rivets (86098) along the
sides that hold the left and/or right front trim.
8 .
9 .
10 .
11 .
12 .
Reinstall the master door(s) by sliding it
(them) down from the top of the module.
Reinstall the top trim piece and two (2) #832 x 0.75” Torx+ BHMS Taptite SS screws
(86229) per affected side(s) in the bottom
trim piece using procedures on
pp. 18–19.
For tenant or tenant-with-parcel modules,
reattach the hold-open arm(s) using
procedures on pp. 16–17.
Reinstall the module in the wall or enclosure
using procedures on pp. 14–15.
Close the master door(s) and lock the
master-access door using procedures on
pp. 8–13.
Remove and replace the left and/or right
7 .
REQUIRED TOOLS
1/8” DRILL BIT
15IP TORX+ SCREWDRIVER / BIT
PNEUMATIC BLIND RIVET GUN
PORTABLE DRILL
TOOLS FROM EARLIER STEPS
trim, securing with 1/8” dia x 0.328” SS
blind rivets (86098).
• Be sure to remove the master-door
bushing(s) (91038) from the original trim
and install it in the replacement trim.
PART #DESCRIPTION
860981/8” DIA X 0.337” SS BLIND RIVET
86229#8-32 X 0.75” TORX+ BHMS TAPTITE SS SCREW
91038BUSHING
VARIES
LEFT OR RIGHT FRONT TRIM KIT (Contact authorized Florence dealer or customer
service representaive)
Page 26 of 64versatile™ 4C Maintenance Manual—206367—Rev A
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Left and/or Right Trim
STEPS
4&9
TOP TRIM PIECE
STEPS
3&10
HOLD-OPEN
ARM
STEPS
5&8
BOTTOM TRIM PIECE
86098
STEP
7
LEFT OR RIGHT
FRONT TRIM
STEPS
6&7
86098
STEP
7
91038
www.orencemailboxes.com
STEPS
4&9
versatile™ 4C Maintenance Manual—206367—Rev APage 27 of 64
86229
Model #4CADD-09 shown in illustration
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Master-Door Latch-Slide Mechanism
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
1 .
2 .
3 .
4 .
5 .
Open the master door(s) using procedures
on pp. 8–13.
Remove the 4C mailbox module from the
wall or enclosure using procedures on
pp. 14–15.
Remove the top trim piece using procedures
on pp. 18–19.
For tenant or tenant-with-parcel modules:
A. Drill out 1/8” dia x 0.337” SS blind
rivets (86098) from all wear plates
(64245—sgl column; 91037—dbl
column).
B. Remove the master-door latch-release
handle using procedures on
pp. 22–23.
Slide the master-door slide assembly up
through the top of the slide housing, and
replace it.
6 .
7 .
8 .
9 .
For tenant or tenant-with-parcel modules:
A. Reinstall the master-door latch-release
handle using procedures on
pp. 22–23.
B. Reinstall all wear plates (64245—sgl
column; 91037 —dbl column) using
1/8” dia x 0.337” SS blind rivets
(86098).
Reinstall the top trim piece using procedures
on pp. 18–19.
Reinstall the module in the wall or enclosure
using procedures on pp. 14–15.
Close the master door(s) and lock the
master-access door using procedures on
pp. 8–13.
REQUIRED TOOLS
1/8” DRILL BIT
PNEUMATIC BLIND RIVET GUN
PORTABLE DRILL
TOOLS FROM EARLIER STEPS
Page 28 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
64245WEAR PLATE (SGL COLUMN)
860981/8” DIA X 0.337” SS BLIND RIVET
910 37WEAR PLATE (DBL COLUMN)
VARIES
FRONT MLD SLIDE KIT (Contact authorized Florence dealer or customer service
representaive)
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Master-Door Latch-Slide Mechanism
STEPS
3&7
TOP TRIM PIECE
HOLD-OPEN
ARM
STEP
5
SLIDE
ASSEMBLY
86098
(DBL COLUMN MODULES)
91037
OR
64245
(SGL COLUMN MODULES))
STEPS
4A&6B
www.orencemailboxes.com
Model #4CADD-09 shown in illustration
versatile™ 4C Maintenance Manual—206367—Rev APage 29 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Master-Door Outer Hinge
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
1 .
2 .
3 .
4 .
5 .
6 .
7 .
Open the master door(s) using procedures
on pp. 8–13.
Remove the 4C mailbox module from the
wall or enclosure using procedures on
pp. 14–15.
For tenant or tenant-with-parcel modules,
disengage the hold-open arm(s) from the
top of the master door using procedures on
pp. 16–17.
Remove the top trim piece, exposing the
master-door hinges using procedures on
pp. 18–19.
Slide the master door(s) up through the top
of the module.
If the master door has a parcel door, detach
the parcel-door spring from the vertical
frame member using procedures on
pp. 44–45.
Remove all #8-32 x 0.75” Torx+ BHMS
Taptite SS screws (86229).
8 .
9 .
10 .
11 .
12 .
13 .
14 .
15 .
Remove and replace one (1) vertical
member (hinge) from the master door.
Reinstall all #8-32 x 0.75” Torx+ BHMS
Taptite SS screws (86229).
For modules with a parcel locker, reattach
the parcel-door spring to the vertical frame
member using procedures on
pp. 44–45.
Reinstall the master door(s) by sliding it
(them) down from the top of the module.
Reinstall the top frame trim piece using
procedures on pp. 18–19.
For tenant or tenant-with-parcel modules,
reattach the hold-open arm(s) using
procedures on pp. 16–17.
Reinstall the module in the wall or enclosure
using procedures on pp. 14–15.
Close the master door(s) and lock the
master-access door using procedures on
pp 8–13.
REQUIRED TOOLS
15IP TORX+ SCREWDRIVER / BIT
TOOLS FROM EARLIER STEPS
Page 30 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
86229#8-32 X 0.75” TORX+ BHMS TAPTITE SS SCREW
VARIES
VARIES
MLD VERTICAL MEMBER (HINGE) (Contact authorized Florence dealer or customer
service representaive)
FRONT OUTER HINGE KIT (Contact authorized Florence dealer or customer service
representaive)
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Master Door Outer Hinge
STEPS
4&12
TOP TRIM PIECE
STEPS
3&13
HOLD-OPEN
ARM
STEPS
5&11
STEPS
7&9
86229
STEP
8
MLD VERTICAL
MEMBER (HINGE)
STEPS
6&10
PARCEL DOOR
SPRING
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Model #4CADD-09 shown in illustration
versatile™ 4C Maintenance Manual—206367—Rev APage 31 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Hinge Rod
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
CAUTION: Once the hinge rod is removed, the doors can fall out,
potentially causing injury. Ensure that each of the doors is in the
locked position before removing the hinge rod.
1 .
2 .
3 .
4 .
5 .
Open the master door(s) using procedures
on pp. 8–13.
Remove the 4C mailbox module from the
wall or enclosure using procedures on
pp. 14–15.
For tenant or tenant-with-parcel modules,
disengage the hold-open arm(s) from the
top of the master door(s) using procedures
on pp. 16–17.
Remove one (1) #10-32 SS thin hex lock
nut with nylon (86455) with needle nose
pliers or a reduced-head-diameter 3/8” nut
driver (available from an Authorized Florence Dealer under part #64684).
With a plastic mallet and a 1/8” punch, tap
the hinge rod down from the top to dislodge
the threaded insert (9126 0) at the bottom of
the hinge rod. Remove the threaded insert.
6 .
7 .
8 .
9 .
10 .
11 .
12 .
The hinge rod may be pulled out of the
bottom of the hinge, or be tapped up and
pulled out of the top of the hinge with pliers.
Replace the hinge rod.
Reattach the threaded insert (91260) to the
bottom of the hinge rod.
Reinstall one (1) #10-32 SS thin hex lock nut
with nylon (86455) to the top of the hinge
rod.
For tenant or tenant-with-parcel modules,
reattach the hold-open arm(s) using
procedures on pp. 16–17.
Reinstall the module in the wall or enclosure
using procedures on pp. 14–15.
Close the master door(s) and lock the
master-access door using procedures on
pp. 8–13.
Page 32 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
86455#10-32 SS THIN HEX LOCK NUT W/NYLON
91260THREADED INSERT
VARIESHINGE ROD (Contact authorized Florence dealer or customer service representaive)
www.orencemailboxes.com
Replacement of Hinge Rod
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
STEPS
4&9
86455
STEPS
3&10
HOLD-OPEN
ARM
www.orencemailboxes.com
STEPS
6&7
HINGE
ROD
912 6 0
STEPS
5&8
Model #4CADD-09 shown in illustration
versatile™ 4C Maintenance Manual—206367—Rev APage 33 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Single-High-Compartment
Standard Tenant Lock
versatile™ 4C mailbox suites
NOTE: This procedure may require opening the master door(s) if
the key is not available. Contact local postal officials to gain
access to units serviced by the USPS.
Open the single-high-compartment door.
1 .
• If no key is available, open the master
door(s) using procedures on
pp. 8–9.
Remove the 5/16-24 hex lock nut (91910N)
2 .
• Remove the key from the lock before
• Do not use a power driver to remove
3 .
and tenant-lock cam (92099-1).
removing the lock nut to prevent
damaging the internal lock mechanism.
the lock nut.
Remove the lock clip (30807) with
pliers (pull down) from the back of the
compartment door and remove the tenantlock body (91910B).
Replace the tenant-lock body (91910B)
4 .
and retain with the lock clip (30807).
• The original lock clip (30807) may be
reused, if it has not been damaged.
Replace the tenant-lock cam (92099-1)
5 .
• Remove the key from the lock before
• Do not use a power driver to replace
and secure with the 5/16-24 hex lock nut
(91910N).
replacing the lock nut to prevent
damaging the internal lock mechanism.
the lock nut.
• The original 5/16-24 hex lock nut
(91910N) should not be reused. A new
nut should be used.
Close the single-high compartment door.
6 .
• If opened previously, close the master
door(s) and lock the master-access door
using procedures on pp. 8–9.
REQUIRED TOOLS
1/2” SOCKET WRENCH
PLIERS
Page 34 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
30807LOCK CLIP (incl in K91910B)
91910 BSTANDARD LOCK BODY ONLY (incl in K91910B)
91910 N5/16-24 HEX LOCK NUT (incl in K91910B)
92099-1TENANT DOOR LOCK CAM
K 91910BSTANDARD LOCK KIT
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Single-High-Compartment Standard Tenant Lock
STEPS
1&6
92009-1
STEPS
2&5
91910N
www.orencemailboxes.com
91910B
STEPS
3&4
30807
Model #4CADD-09 shown in illustration
versatile™ 4C Maintenance Manual—206367—Rev APage 35 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Multi-High Compartment
Standard Tenant Lock
versatile™ 4C mailbox suites
NOTE: This procedure may require opening the master door(s) if
the key is not available. Contact local postal officials to gain
access to units serviced by the USPS.
Open the multi-high compartment door.
1 .
• If no key is available, open the master
door(s) using procedures on
pp. 8–9.
Remove the multi-high door-link cover; note
2 .
3 .
• Remove the key from the lock before
• Do not use a power driver to remove
4 .
5 .
the rib orientation.
Remove the 5/16-24 hex lock nut
(91910N), 1/4-20 x 0.50” one-way SS
screw (206523), and 0.125” THK x 9/32”
ID x 5/8” OD SS washer (206471) so the
cam-link assembly can be removed.
removing the lock nut to prevent
damaging the internal lock mechanism.
the lock nut.
Remove the upper lock clip and/or the lower
lock clip (30807).
Replace the standard tenant-lock body
(91910B) and/or parcel-door cam bearing
(64375), securing with lock clips (30807).
• The original lock clip (30807) may be
reused, if it has not been damaged.
• The K91910 kit can be used if the tenant
lock is all that is to be replaced.
Position the cam-link assembly and secure
6 .
• Remove the key from the lock before
• Do not use a power driver to replace
7 .
with the 5/16-24 hex lock nut (91910N),
0.125” THK x 9/32” ID x 5/8” OD SS
washer (206471), and 1/4-20 x 0.50”
one-way SS screw (206523).
replacing the lock nut to prevent
damaging the internal lock mechanism.
the lock nut.
• The original 5/16-24 hex lock nut
(91910N) should not be reused. A new
nut should be used.
Place the multi-high door-link cover on the
door 2.39” from the top of the door and
ensure proper lock operation.
Close the multi-high compartment door.
8 .
• If opened previously, close the master
door(s) and lock the master-access door
using procedures on pp. 8–9
REQUIRED TOOLS
1/2” SOCKET WRENCH
ONE-WAY REMOVAL SCREWDRIVER
PLIERS
SLOTTED SCREWDRIVER
Page 36 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
30807LOCK CLIP (incl in K91910)
64 375PARCEL DOOR CAM BEARING
2064710.125” THK X 9/32” ID X 5/8” OD SS WASHER
2065231/4-20 X 0.50” ONE-WAY SS SCREW
91910 BSTANDARD LOCK BODY (incl in K91910)
91910 N5/16-24 HEX LOCK NUT (incl in K91910)
VARIES
VARIES
VARIES
K 91910STANDARD LOCK KIT
CAM LINK ASSY (Contact authorized Florence dealer or customer service
representaive)
MULTI-HIGH DOOR LINK COVER (Contact authorized Florence dealer or customer
service representaive)
MULTI-HIGH STANDARD PATRON LOCK KIT (Contact authorized Florence dealer or
customer service representaive)
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Multi-High Compartment Standard Tenant Lock
STEPS
1&8
STEPS
3&6
91910N
STEPS
2&7
LINK COVER
CAM LINK
ASSEMBLY
206523
STEPS
3&6
206471
91910B
64375
STEPS
4&5
30807
Model #4C10D-06 shown in illustration
www.orencemailboxes.com
versatile™ 4C Maintenance Manual—206367—Rev APage 37 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Tenant Compartment Door
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
CAUTION: Once the hinge rod is removed, the doors can fall out,
potentially causing injury. Ensure that each of the doors is in the
locked position before removing the hinge rod.
1 .
2 .
3 .
4 .
5 .
6 .
Open the master door(s) using procedures
on pp. 8–9.
Remove the 4C mailbox module from the
wall or enclosure using procedures on
pp. 14–15.
For tenant or tenant-with-parcel modules,
disengage the hold-open arm(s) from the
top of the master door(s) using procedures
on pp. 16–17.
Remove the hinge rod only as far as needed
to remove the affected tenant door using
procedures on pp. 32–33.
Replace the tenant compartment door.
Reinstall the hinge rod using procedures on
pp. 32–33.
7 .
8 .
9 .
10 .
For tenant or tenant-with-parcel modules,
reattach the hold-open arm(s) using
procedures on pp. 16–17.
Reinstall the module in the wall or enclosure
using procedures on pp. 14–15.
If you are reusing an existing lock, install the
tenant-lock assembly.
• For single-high tenant lock, use
procedures on pp. 34–35.
• For multi-high compartments with
standard tenant lock, use procedures on
pp. 36–37.
Close the master door(s) and lock the
master-access door using procedures on
pp. 8–9.
REQUIRED TOOLS
TOOLS FROM EARLIER STEPS
Page 38 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
VARIES
TENANT COMPARTMENT DOOR (Contact authorized Florence dealer or customer
service representaive)
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Tenant Compartment Door
HOLD-OPEN
ARM
STEPS
3&7
STEP
5
DOOR KIT W/
OR W/O LOCK
TENANT DOOR
LOCK ASSY
Model #4CADD-09 shown in illustration
STEP
9
www.orencemailboxes.com
versatile™ 4C Maintenance Manual—206367—Rev APage 39 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Master Lock in Access Door
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master access door. Contact local
postal officials to gain access to units serviced by the USPS.
1 .
2 .
3 .
4 .
Have the local postal official unlock the
master-access door (units serviced by the
USPS), or contact the property owner for
access (private-delivery units).
• For USPS-serviced modules,
USPS personnel will be required
to perform the steps below.
Remove four (4) #10-32 SS hex lock nuts
with nylon (86091).
Remove the lock-support plate (92303).
Replace the Arrow lock (USPS) or private
lock (206550) in the access-door security
bracket (64782) as shown.
5 .
6 .
7 .
Install the lock-support plate (92303).
Install four (4) #10-32 SS hex lock nuts with
nylon (86091).
• The original #10-32 SS hex lock nuts
(86091) should not be reused. New nuts
should be used.
• Tighten these nuts to ensure a snug
fit. Overtightening may keep
the master lock from operating
correctly.
Close and lock the master-access door.
REQUIRED TOOLS
3/8” SOCKET WRENCH
Page 40 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
64782ACCESS DOOR SECURITY BRACKET
86091#10-32 SS HEX LOCK NUT W/NYLON (incl in CK25750)
92303LOCK SUPPORT PLATE
206550PRIVATE LOCK
K92300ACCESS DOOR MOUNTING BRACKET KIT
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Master Lock in Access Door
STEPS
2&6
860 91
STEPS
92303
3&5
STEP
4
ARROW LOCK
(PROVIDED BY USPS)
or
PRIVATE LOCK
(206550)
64782
860 91
STEPS
2&6
www.orencemailboxes.com
92303
STEPS
3&5
Model #4CADD-09 shown in illustration
versatile™ 4C Maintenance Manual—206367—Rev APage 41 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Access Door
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
CAUTION: Once the hinge rod is removed, the doors can fall out,
potentially causing injury. Ensure that each of the doors is in the
locked position before removing the hinge rod.
1 .
2 .
3 .
4 .
5 .
6 .
Open the master door(s) using procedures
on pp. 8–9.
Remove the Arrow lock or private lock using
procedures on pp. 40–41.
• For USPS-serviced modules, this
will require USPS personnel.
Remove the 4C mailbox module from the
wall or enclosure using procedures on
pp. 14–15.
Disengage the hold-open arm from the top
of the master door using procedures on
pp. 16–17.
Remove the hinge rod only as far as needed
to remove the access door using procedures
on pp. 32–33.
Replace the access door (K65275SP).
7 .
8 .
9 .
10 .
11 .
Reinstall the hinge rod using procedures on
pp. 32–33.
Reattach the hold-open arm using
procedures on pp. 16–17.
Reinstall the module in the wall or enclosure
using procedures on pp. 14–15.
Reinstall the Arrow lock or private lock using
procedures on pp. 40–41.
• For USPS-serviced modules, this
will require USPS personnel.
Close the master door(s) and lock the
master-access door using procedures on
pp. 8–9.
REQUIRED TOOLS
TOOLS FROM EARLIER STEPS
Page 42 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
K65275SPMASTER ACCESS DOOR KIT
www.orencemailboxes.com
Replacement of Access Door
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
HOLD-OPEN
ARM
STEPS
4&8
www.orencemailboxes.com
STEP
6
K65275SP
Model #4CADD-09 shown in illustration
versatile™ 4C Maintenance Manual—206367—Rev APage 43 of 64
STEPS
2&10
ARROW LOCK
OR
PRIVATE LOCK
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Parcel-Door Spring
versatile™ 4C mailbox suites
NOTE: This procedure will require opening a parcel-locker door. If the parcel
door is locked, it will need to be unlocked. For USPS-serviced modules,
the local USPS will need to be contacted to have the parcel door opened
and secured after repairs are complete.
1 .
2 .
3 .
4 .
Open the parcel door.
Remove the #8-32 SS hex lock nut with
nylon (86092) from the top rear of the
parcel door.
Remove the #8-32 x 0.375” Torx+ BHCS
Taptite SS screw (9112 8) from the vertical
frame member.
Remove and replace the parcel-door spring
(86 431) with the straight end of the spring
toward the master-door-frame vertical
member.
5 .
6 .
7 .
Install the #8-32 x 0.375” Torx+ BHCS
Taptite SS screw (9112 8) through the spring
and into the vertical frame member.
Place the spring over the upper rear of the
parcel-door stud and fasten down with the
#8-32 SS hex lock nut with nylon (86092).
• The original #8-32 SS hex lock nut
(86092) should not be reused. A new
nut should be used.
Close the parcel door.
REQUIRED TOOLS
11/32” SOCKET WRENCH
15IP TORX+ SCREWDRIVER / BIT
PLIERS
Page 44 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
86092#8-32 SS HEX LOCK NUT W/NYLON (incl in K86431)
86431PARCEL DOOR SPRING (incl in K86431)
9112 8#8-32 X 0.375” TORX+ BHCS TAPTITE SS SCREW (incl in K86431)
K86431PARCEL DOOR SPRING KIT
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Parcel-Door Spring
STEPS
1&7
STEPS
3&5
9112 8
STEPS
2&6
86092
86431
STEP
4
Model #4CADD-09 shown in illustration
www.orencemailboxes.com
versatile™ 4C Maintenance Manual—206367—Rev APage 45 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Parcel-Lock Assembly
versatile™ 4C mailbox suites
NOTE: This procedure will require opening a parcel-locker door. If the parcel
door is locked, it will need to be unlocked. For USPS-serviced modules,
the local USPS will need to be contacted to have the parcel door opened
and secured after repairs are complete.
1 .
2 .
3 .
4 .
5 .
Open the parcel door.
Remove the three (3) #10-32 x 0.375”
one-way SS screws (84994) securing the
tenant-lock cover (64215) and remove the
cover.
Remove the 5/16-24 hex lock nut
(91910N), 3/8-24 lock nut (91620),
and 0.400” ID x 0.81” OD x 0.080” THK
SS flat washer (91601), and remove the
parcel-cam assembly (K6 4213-A).
Remove the thick lock clip (1111-118) and
tenant lock (91910B).
(This step is necessary only if any
of the following parts need to be
replaced.)
Remove the 3/4-27 thin hex nut (91099),
the parcel-door bolster-channel assembly
(64043), and the hook-cam bearing
(91092).
6 .
7 .
8 .
9 .
10 .
11 .
If necessary, replace the hook-cam bearing
(91092), the parcel-door bolster-channel
assembly (64043), and/or the 3/4-27 thin
hex nut (91099).
Replace the lock (91910B) and secure with
the thick lock clip (1111-118).
Replace the parcel-cam assembly
(K64213-A), and secure with the 0.400”
ID x 0.81” OD x 0.080” THK SS flat washer
(91601), 3/8-24 lock nut (91620), and
5/16-24 hex lock nut (91910N).
Replace the lock cover (64 215) and secure
with three (3) #10-32 x 0.375” one-way SS
screws (84994).
Replace the key-tag holder and tags (see
pp. 62–63).
Close the parcel door.
REQUIRED TOOLS
1/2” SOCKET WRENCH
9/16” SOCKET WRENCH
7/8” SOCKET WRENCH
ONE-WAY REMOVAL SCREWDRIVER
PLIERS
Page 46 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
1111 - 118THICK LOCK CLIP
VARIES
VARIESLOCK COVER (Contact authorized Florence dealer or customer service representaive))
84994#10-32 X 0.375” ONE-WAY SS SCREW
910 92HOOK CAM BEARING
910993/4-27 THIN HEX NUT
916 010.400” ID X 0.81” OD X 0.080” THK SS FLAT WASHER
9162 03/8-24 LOCK NUT
91910 BSTANDARD LOCK BODY ONLY
91910 N5/16-24 HEX LOCK NUT
VARIES
PARCEL DOOR BOLSTER CHANNEL ASSY (Contact authorized Florence dealer or
customer service representaive)
PARCEL LOCK CAM KIT (Contact authorized Florence dealer or customer service
representaive)
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Parcel-Lock Assembly
STEPS
1&11
84994
STEPS
2&9
LOCK COVER
1111 - 11 8
910 9 9
STEPS
4&7
91910B
910 92
PARCEL-DOOR
BOLSTER-CHANNEL
ASSY
STEPS
91910N
www.orencemailboxes.com
9162 0
91601
STEPS
PARCEL-LOCK
CAM KIT
5&6
3&8
Model #4CADD-09 shown in illustration
versatile™ 4C Maintenance Manual—206367—Rev APage 47 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Parcel Master Lock
versatile™ 4C mailbox suites
NOTE: This procedure will require opening a parcel-locker door. If the parcel
door is locked, it will need to be unlocked. For USPS-serviced modules,
the local USPS will need to be contacted to have the parcel door opened
and secured after repairs are complete.
1 .
2 .
3 .
4 .
Open the parcel door.
• For USPS-serviced modules,
USPS personnel will be required
to perform the steps below
using a McGard Screwdriver
(see p. 6).
Remove two (2) #10-32 x 0.312” McGard
screws (84993—USPS) or two (2) #10-32
x 0.375” one-way SS screws (84994—private) and remove the parcel-door
Arrow-Lock cover (64216).
Remove four (4) #10-32 SS thin hex lock
nuts with nylon (86455).
Remove the Arrow Lock (USPS) or private
lock (206550).
5 .
6 .
7 .
8 .
Replace the Arrow Lock (USPS) or private
lock (206550).
Secure the lock with four (4) #10-32 SS hex
lock nuts (86455).
Reinstall the parcel-door Arrow-Lock cover
(64 216) and secure with two (2) #10-32
x 0.312” McGard screws (84993—USPS)
or two (2) #10-32 x 0.375” one-way SS
screws (84994—private).
Close the parcel door.
REQUIRED TOOLS
3/8” SOCKET WRENCH
MCGARD SCREWDRIVER (proprietary
to USPS)
ONE-WAY REMOVAL SCREWDRIVER
SLOTTED SCREWDRIVER
Page 48 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
64042ARROW LOCK STIFFENER PLATE (incl in K64216)
64 216PARCEL DOOR ARROW LOCK COVER (incl in K64216)
84993#10-32 X 0.312” MCGARD SCREW
84994#10-32 X 0.375” ONE-WAY SS SCREW (incl in K64216)
86455#10-32 SS THIN HEX LOCK NUT W/NYLON (incl in K64216)
206550PRIVATE LOCK
K64216PARCEL DOOR LOCK KIT
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Parcel Master Lock
STEPS
1&8
STEPS
64 216
86455
STEPS
3&6
64042
2&7
84993 (POSTAL)
OR
84994 (PRIVATE)
STEPS
2&7
ARROW LOCK
PRIVATE LOCK
STEPS
4&5
www.orencemailboxes.com
OR
84993 (POSTAL)
STEPS
OR
84994 (PRIVATE)
2&7
Model #4CADD-09 shown in illustration
versatile™ 4C Maintenance Manual—206367—Rev APage 49 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Parcel Door
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s) and a parcel-
locker door. If the parcel door is locked, it will need to be unlocked.
For USPS-serviced modules, the local USPS will need to be contacted
to have the parcel door opened and secured after repairs are
complete. Contact local postal officials to gain access to units serviced
by the USPS.
CAUTION: Once the hinge rod is removed, the doors can fall out,
potentially causing injury. Ensure that each of the doors is in the
locked position before removing the hinge rod.
1 .
2 .
3 .
4 .
5 .
6 .
Open the master door(s) using procedures
on pp. 8–11.
Remove the parcel-lock assembly using
procedures on pp. 46–47.
Remove the Arrow Lock or private master
lock using procedures on pp. 48–49.
• For USPS-serviced modules, this
will require USPS personnel.
Remove the 4C mailbox module from the
wall or enclosure using procedures on
pp. 14–15.
Remove the parcel-door spring using
procedures on pp. 44–45.
Remove the hinge rod only as far as needed
to remove the affected parcel door using
procedures on pp. 32–33.
7 .
8 .
9 .
10 .
11 .
12 .
13 .
Replace the parcel door.
Reinstall the hinge rod using procedures on
pp. 32–33.
Reinstall the parcel-door spring using
procedures on pp 44–45.
Reinstall the module in the wall or enclosure
using procedures on pp. 14–15.
Install the Arrow Lock or private master lock
using procedures on pp. 48–49.
• For USPS-serviced modules, this
will require USPS personnel.
If you are reusing an existing lock, install the
parcel-lock assembly using procedures on
pp. 46–47
Close the master door(s) and lock the
master-access door using procedures on
pp. 8–11.
REQUIRED TOOLS
TOOLS FROM EARLIER STEPS
Page 50 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
VARIES
PARCEL DOOR ASSEMBLY (Contact authorized Florence dealer or customer service
representaive)
www.orencemailboxes.com
Replacement of Parcel Door
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
HOLD-OPEN
ARM
STEPS
5&9
PARCEL DOOR
SPRING
STEPS
6&7
STEPS
3&11
MASTER LOCK
ASSY
STEPS
2&12
PARCEL DOOR
LOCK ASSY
PARCEL DOOR
ASSY W/ OR
W/O LOCK
www.orencemailboxes.com
Model #4CADD-09 shown in illustration
versatile™ 4C Maintenance Manual—206367—Rev APage 51 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Trash/Recycling-Bin Access-Door
Lock—Standard Cam Lock
versatile™ 4C mailbox suites
1 .
2 .
3 .
4 .
Open the trash/recycling-bin access door
using procedures on pp. 12–13.
Remove the 910B lock nut (86009N) and
4C waste-lock cam (64663).
Using pliers, pull down on the lock clip
(30807) from the back of the access door
and remove the lock body (86009L).
Replace the lock body (86009L) and retain
with the lock clip (30807).
• The original lock clip (30807) may be
reused, if it has not been damaged.
5 .
6 .
Replace the 4C waste-lock cam (64663)
and secure with the 910B-lock nut
(86009N).
• The original 5/16-24 hex lock nut
(86009N) should not be reused. A new
nut should be used.
Close and lock the trash/recycling-bin
access door using procedures on
pp. 12–13.
REQUIRED TOOLS
1/2” SOCKET WRENCH
PLIERS
Page 52 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
30807LOCK CLIP (incl in K65192)
646634C WASTE LOCK CAM (incl in K65192)
86009910B LOCK BODY W/NUT (incl in K65192)
K65192STANDARD CAM LOCK KIT FOR BIN
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Trash/Recycling-Bin Access-Door Lock—Standard Cam Lock
STEPS
2&5
86009N
LOCK NUT
64663
30807
STEPS
3&4
86009
LOCK BODY
www.orencemailboxes.com
Model #4C09S-BIN shown in illustration
versatile™ 4C Maintenance Manual—206367—Rev APage 53 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Trash/Recycling-Bin Access-Door
Lock—Slotted Keyless Lock
versatile™ 4C mailbox suites
1 .
2 .
3 .
4 .
Open the trash/recycling-bin access door
using procedures on pp. 12–13.
Remove the 1/4-20 hex nut with toothed
lock washer, 4C waste-lock cam (64663),
and slotted-keyless-lock 90°-stop cam.
Carefully note the orientation of the
slotted-keyless-lock 90°-stop cam.
Using a 7/8” socket wrench, remove the
slotted-keyless-lock-body nut and remove
the slotted keyless lock and finger-pull
handle (65648).
Replace the slotted keyless lock and fingerpull handle (65648), taking great care to
place the lock direction tab to the top of the
door. Secure the lock and handle with the
slotted-keyless-lock-body nut.
5 .
6 .
Reinstall the slotted-keyless-lock 90º-stop
cam, oriented as noted when removed in
Step 2 (illustration shown in lock position),
and 4C waste-lock cam (64663). Secure
with the slotted keyless lock 1/4-20 nut with
toothed lock washer.
Close and lock the trash/recycling-bin
access door using procedures on
pp. 12–13.
REQUIRED TOOLS
7/16” SOCKET WRENCH
7/8” SOCKET WRENCH
SLOTTED SCREWDRIVER
Page 54 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
646634C WASTE LOCK CAM (incl in K65193)
65640SLOTTED KEYLESS LOCK ASSY (incl in K65193)
65648FINGER PULL HANDLE (incl in K65193)
K65193SLOTTED KEYLESS LOCK KIT FOR BIN
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Trash/Recycling-Bin Access-Door Lock—Slotted Keyless Lock
SLOTTED KEYLESS
1/4-20 HEX NUT
W/TOOTHED LOCK
WASHER
(65640-4)
IMPORTANT:
Note orientation with
respect to orientation
of locking cam
STEPS
2&5
64663
SLOTTED KEYLESS
LOCK 90º STOP
CAM
(65640-3)
SLOTTED KEYLESS
LOCK BODY NUT
(65640-5)
STEPS
3&5
65648
SLOTTED KEYLESS
LOCK
(65640-1&-2)
LOCK
DIRECTION
TAB
www.orencemailboxes.com
Model #4C09S-BIN shown in illustration
versatile™ 4C Maintenance Manual—206367—Rev APage 55 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Trash/Recycling-Bin Flap
versatile™ 4C mailbox suites
1 .
2 .
3 .
4 .
Open the trash/recycling-bin access door
using procedures on pp. 12–13.
Hold the #10-32 SS hex lock nut with nylon
(86091) and unscrew the waste-flap-hinge
pin (64660) with a Phillips screwdriver.
Pull the waste-flap-hinge pin (64660) out
slowly and catch the waste-flap RHS spring
(64666), the waste-flap door (65563),
and the waste-flap LHS spring (646 61) as
you remove the pin.
Center the new flap door (65563) in place
in the access door. Hold the waste-flap
LHS spring (64661), long arm to the top, in
place as you slide the waste-flap-hinge pin
(64660) back through the spring and into
the waste-flap door.
• The waste-flap LHS spring has an
additional curve on the short arm, which
makes it different from the RHS spring.
5 .
6 .
7 .
Place the waste-flap RHS spring (64666),
long arm to the top, in place and slide the
waste-flap-hinge pin (64660) the rest of the
way through the spring.
Secure the waste-flap-hinge pin with the
#10-32 SS hex lock nut with nylon (86091).
Close and lock the trash/recycling-bin
access door using procedures on
pp. 12–13.
REQUIRED TOOLS
3/8” SOCKET WRENCH
PHILLIPS SCREWDRIVER
Page 56 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
646604C WASTE FLAP HINGE PIN (incl in K65563SP)
646614C WASTE FLAP LHS SPRING (incl in K65563SP)
646664C WASTE FLAP RHS SPRING (incl in K65563SP)
655634C WASTE FLAP DOOR (incl in K65563SP)
86091#10-32 SS HEX LOCK NUT W/NYLON (incl in K65563SP)
K65563SPTRASH/RECYCLING BIN FLAP KIT
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Trash/Recycling-Bin Flap
STEPS
2&6
860 91
STEPS
3&5
64666
www.orencemailboxes.com
STEPS
3&4
STEPS
2&6
65563
LONG ARM
versatile™ 4C Maintenance Manual—206367—Rev APage 57 of 64
64 6 61
64660
Model #4C09S-BIN shown in illustration
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Center or Bottom Shelf
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
NOTE: Some front-loading module shelves are riveted in place for strength
and/or security. Up to five (5) 1/8” dia x 0.337” SS blind rivets
(86098) per shelf must be removed from below the shelf before
replacing the shelf. This will require removing the module from the wall
(see pp. 14–15).
1 .
2 .
3 .
Open the master door(s) using procedures
on pp. 8–13.
If the shelf being replaced is not riveted
in place, proceed to Step 3. If the shelf is
riveted in place:
A. Remove the 4C mailbox module from the
wall or enclosure using procedures on
pp. 14–15.
B. Using a 1/8” drill bit, drill out 1/8”
dia x 0.337” SS blind rivets (86098)
holding the shelf in place.
Using a plastic mallet, apply force
underneath the shelf to be removed,
dislodging it from the metal snaps holding it
to the insert panel.
4 .
5 .
6 .
7 .
To replace the shelf, place it above the metal
snaps, align it front to back, and apply force
with a plastic mallet to snap the shelf back
into place.
If the original shelf was riveted in place:
A. Resecure the shelf with 1/8” dia x
0.337” SS blind rivets (86098) and
reattach the insert panel to the slide
housing for dbl column modules.
Reinstall the module in the wall or enclosure
using procedures on pp. 14–15.
Close the master door(s) and lock the
master-access door using procedures on
pp. 8–13.
REQUIRED TOOLS
1/8” DRILL BIT
PLASTIC MALLET
PNEUMATIC BLIND RIVET GUN
PORTABLE DRILL
TOOLS FROM EARLIER STEPS
Page 58 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
86051MCENTER OR BOTTOM SHELF
860981/8” DIA X 0.337” SS BLIND RIVET
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Center or Bottom Shelf
STEPS
3&4
STEPS
2B&5A
86098
www.orencemailboxes.com
Model #4CADD-09 shown in illustration
versatile™ 4C Maintenance Manual—206367—Rev APage 59 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Top Shelf
versatile™ 4C mailbox suites
NOTE: This procedure will require opening the master door(s). Contact local
postal officials to gain access to units serviced by the USPS.
NOTE: The top shelves are riveted in place for strength and/or security. Up
to five (5) 1/8” dia x 0.337” SS blind rivets (86098) per shelf must be
removed from below the shelf before replacing the shelf. This will require
removing the module from the wall (see pp. 14–15).
1 .
2 .
3 .
4 .
5 .
6 .
7 .
8 .
Open the master door(s) using procedures
on pp. 8–13.
Remove the 4C mailbox module from the
wall or enclosure using procedures on
pp. 14–15.
Remove the hold-open arm using
procedures on pp. 16–17
Remove the top trim (and bottom trim on dbl
column modules) using procedures on
pp. 18–19
If working with a sgl column module, skip to
S t ep 7.
If working with a dbl column module, the
two inserts will need to be separated to
gain access to the rivets located between
the inserts. Using a 1/8” drill bit, drill out
1/8” dia x 0.337” SS blind rivets (86098)
holding the left-hand insert to the slide
housing, and to the joiner plates on the back
of the unit.
Using a 1/8” drill bit, drill out 1/8” dia x
0.337” SS blind rivets (86098) holding the
shelf in place.
Using a plastic mallet, apply force
underneath the shelf to be removed,
dislodging it from the metal snaps holding it
to the insert panel.
9 .
10 .
11 .
12 .
13 .
14 .
15 .
16 .
To replace the shelf assembly, with holdopen latch bracket and hold-open guard
attached, place it above the metal snaps,
align it front to back, and apply force with
a plastic mallet to snap the shelf back into
place.
Resecure the shelf with 1/8” dia x 0.337”
SS blind rivets (86098).
If working with a sgl column module, skip to
Step 13.
If working with a dbl column module,
reattach the insert to the slide housing, and
to the joiner plates on the back of the unit.
Reinstall the top trim (and bottom trim on dbl
column modules) using procedures on
pp. 18–19
Reinstall the hold-open arm using
procedures on pp. 16–17
Reinstall the module in the wall or enclosure
using procedures on pp. 14–15.
Close the master door(s) and lock the
master-access door using procedures on
pp. 8–13.
REQUIRED TOOLS
1/8” DRILL BIT
PLASTIC MALLET
PNEUMATIC BLIND RIVET GUN
PORTABLE DRILL
TOOLS FROM EARLIER STEPS
Page 60 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
860981/8” DIA X 0.337” SS BLIND RIVET
K86274FRONT-LOAD UPPER RIGHT SHELF ASSEMBLY
K86275FRONT-LOAD UPPER LEFT SHELF ASSEMBLY
www.orencemailboxes.com
Replacement of Top Shelf
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
STEPS
6&12
JOINER PLATE
SLIDE HOUSING
STEPS
7&10
86098
STEPS
8&9
www.orencemailboxes.com
Model #4CADD-09 shown in illustration
versatile™ 4C Maintenance Manual—206367—Rev APage 61 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Number Decal and Parcel-Key Tags
versatile™ 4C mailbox suites
NOTE: If you desire to use decals other than provided, you can order different
numbers from an Authorized Florence Dealer. Decals are available
in any combination of letters and numbers with a maximum of 5
characters.
NOTE: To adhere to USPS regulations, numbering should go lowest to highest
from top left to bottom right.
NOTE: Florence recommends cleaning the doors and cabinet with a soft
cloth dampened with any mild detergent or properly-diluted
biodegradable, water-based cleaner such as Simple Green™.
The use of petroleum-based solvents, ammonia, harsh abrasive
cleaners,or scrubbing sponges is NOT recommended, as this may
damage the door surface.
REFER TO P. 7 FOR COMPLETE CLEANING RECOMMENDATIONS.
1 .
2 .
Remove the existing number decal from the
door and clean any remaining adhesive
from the surface.
Remove the adhesive cover on the back
of the new number decal and place the
appropriate number decal in the door
emboss.
3 .
4 .
For each of the three (3) key tags per door
(86159), clearly print the corresponding
door number in the space indicated on the
tag of the replacement key.
Check key operation for the door and place
the marked key tags (86159) in each of the
corresponding plastic key rings (86160 -3)
as indicated.
REQUIRED TOOLS
PERMANENT FINE-TIPPED PEN
Page 62 of 64versatile™ 4C Maintenance Manual—206367—Rev A
PART #DESCRIPTION
86159PARCEL LOCKER ID TAGS (3 TAGS) (incl in K86160)
86160-3PARCEL LOCKER ID TAG HOLDERS (3 KEY RINGED TAG HOLDERS) (incl in K86160)
K 91514NUMBER DECAL KIT
K861603 CLEAR KEY TAGS W/CARDS KIT
www.orencemailboxes.com
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement of Number Decal and Parcel-Key Tags
86159
K91514
STEPS
1&2
STEP
3
86160-3
www.orencemailboxes.com
86159
STEP
4
versatile™ 4C Maintenance Manual—206367—Rev APage 63 of 64
Confidential & Proprietary for Florence and Clients Only -- Do Not Distribute
Replacement Parts
Service parts are available for purchase through an Authorized Florence Dealer or
online at www.florencemailboxes.com/store.
Thank you for purchasing Florence products!
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