<0x4f> where < 6 bytes Date/Time >, = year (2 bytes, =LowByte + HighByte*256), month
( 1 byte), day (1 byte), hour(1 byte),min(1 byte)
Example: to search 06/12/2002 17:00 the Date/Time =
<0xd2>,<0x07><0x06>,<0x0b>,<0x11>,<0x00> where 2003= 210(=0xd3) + 7(=0x07) *256
NOTE: The DGR201 accepts RS-232 time search commands only under the live or playback
Mode.
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7. IDE Hard Disk Installation
Usually, the unit comes with one hard-disk drive installed in compartment HD 1, which is default-configured
as a master. The jumper settings of the installed hard-disk drives for the unit and compatible drives which
can be used with this unit are listed in the table below. To install two hard disk drives in compartment HD 1
and HD 2, please take the following steps.
The jumper settings of hard-disk drives for the system
IDE 1 Compartment HD 1 Master
IDE 2 Compartment HD 2 Master
7.1 Built-in hard disk
1.
2.
Location Jumper
1. Unscrew all the mounting screws on the
mobile rack of the unit and detach it.
3.
2. Carefully lift the mobile rack to a vertical
position.
3. Unscrew the secured screws to detach
the hard disk rack.
4.
5.
4. Setting the jumper of your hard disk
driver. The way to set the jumper of the
drive varies between manufacturers;
please refer to the instructions on the
driver to set the jumpers in the master
position.
5. Place the hard disk in the rack.
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6.
6. Secure the driver in the rack using two
mounting screws in both the
side-mounting holes. Please don’t
tighten the screws too much, otherwise
that may damage the driver.
7.
10.
Place the mobile rack back onto the device and screw it in.
8.
7.2 Mobile Rack
7. Screw the rack into the device,
screwing in all the four screws.
8. Attach the interface connector and the
power connector to the drive. Please
note the red lining of the IDE cable and
the red wire of power cable must line up
side by side.
1. Make sure that the key unlocked.
2. Pull the active-handle outward to remove the carrier body away from
the mobile rack
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3. Slide the top cover backward and remove.
4. Setting the jumper of your hard disk driver. The way to set the jumper
of the drive varies between manufacturers; please refer to the
instructions on the driver to set the jumpers in the master position.
5. Attach the interface connector and the power connector to the drive.
Please note the red lining of the IDE cable and the red wire of power
cable must line up side by side.
6. Place the HDD inside mobile rack, Use four of the provided screws.
7. Place the top cover back to the carrier body by sliding forward to
secure.
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8. Slide the carrier body back in the mobile rack.
9. Push the carrier body further into the mobile rack until fully inserted.
10. Push the active-handle inward.
11. Lock the Key.
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8. System Default
MAIN MENU
RECORD
ALARM
CLOCK / TIMER
COMMUNICATION
DISK
SYSTEM
GOTO REC PAGE
MAIN MENU
RECORD
ALARM
CLOCK / TIMER
COMMUNICATION
DISK
SYSTEM
GOTO ALARM PAGE
REC SETTING
REC RATE : 20 F/S
REC QUALITY : BEST
DISK FULL : REWRITE
AUDIO : OFF
MULTIPLEXER : ON
MAIN PAGE
SET REC RATE
ALARM SETTING
ALM OPERATION : OFF
REC RATE : 20F/S
REC QUALITY : BEST
AUDIO : OFF
ALM TYPE : NO
ALM DURATION : 0 SEC
PRE- ALARM : OFF
MOTION SETTING
MAIN PAGE
ALARM REC ENABLE
MAIN MENU
RECORD
ALARM
CLOCK / TIMER
COMMUNICATION
DISK
SYSTEM
GOTO CLOCK / TIMER PAGE
CLOCK / TIMER
CLOCK : SET
REC ENABLE : OFF
TIMER : SET
MAIN PAGE
TIMER REC ENABLE
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RECORD
ALARM
CLOCK / TIMER
COMMUNICATION
DISK
SYSTEM
GOTO COMM PAGE
RECORD
ALARM
CLOCK / TIMER
COMMUNICATION
DISK
SYSTEM
GOTO DISK PAGE
MAIN MENU
MAIN MENU
COMM SETTING
COMM ID : 01
RS232 : ON
RS485 : ON
NET ENABLE : OFF
NET DHCP : OFF
NET IP : SET
FTP SETTING
MAIN PAGE
SET RS232 / RS485 ID
DISK SETTING
REFORMAT : HD 1 2
HD 2 USAGE : REC
BACKUP : FULL
MAIN PAGE
DISK REFORMAT/CLEAR
MAIN MENU
RECORD
ALARM
CLOCK / TIMER
COMMUNICATION
DISK
SYSTEM
GOTO SYSTEM SETTING
OPERATION LOG : ENTER
MENU BACKGND : 2
BUZZER : ON
PASSWORD : SET
SETUP PWD : OFF
DEFAULT : LOAD
SD SETUP : SAVE
VERSION : ENTER
MAIN PAGE
53
VIEW OPERATION LOG
SYSTEM
Page 54
9. O.S.D Message
No. O.S.D Message Definition
1 NO DISK
2 BATTERY LOW
3 LOADING
4 VIDEO LOSS
5 VIDEO IN
6 KEY LOCKED
7 KEY UNLOCKED
8 n1 OF n2 ITEMS PROGRESS n3 %
9 BACKUP COMPLETE
10 HD2 SPACE NOT ENOUGH
11 NO ENTRY FOR BACKUP
12 BACKUP INCOMPLETE
13 NOT FOUND
14 END
15 DISK FULL
16 EMPTY
17 SET TO NTSC, PLS RESTART
18 SOFTWARE UPDATE
19 PLEASE RESTART
20 NO DISK
21 DATA NOT CONTINUOUS
22 DISK ATTACHED
No hard-disk detected after power-up
Suggest change the battery and reset the system time
System Boot up
Video loss on the input
Video input source
Key lock function is on
Key lock function is off
BACKUP n1/n2 NOW
Backup complete
HD2 does not have enough capacity for the backup
Backup is not possible.
Backup incomplete, since the user has pressed the STOP
button to stop it
The system cannot find video in the Search function.
Playback of the recorded video has reached the end point
Hard-disks are full; this happens only when the DISK
FULL item in the setup menu is set to STOP.
The user presses the PLAY button or uses the SEARCH
function, but no video can be played.
System has to be set to NTSC, please reboot (PAL is
similar)
Software update
The system should be rebooted after the software has
been updated
The user has pressed the Save key without putting in a
SD card, or there is a disk error.
The system finds data in installed HDs cannot be used
contiguously. Suggest you remove HD2 from the system.
HD2 has been attached.
23 DISK REMOVED
24 FAN STOPPED
25 HDn ERROR AT xxxxx
26 NOT PRESENT
27 SAVE TO DISK
28 SAVE TO Fnnn. JPG
29 SAVE OK Save to the JEPG is ok.
30 SD CARD WRITE PROTECT A SD card is write-protected; or there is an error
HD2 has been removed.
The chassis fan has stopped for over 30 seconds.
There is a hard-disk error during recording, where n is the
hard-disk number and xxxxx is the hexadecimal location.
When the user tries to clear a disk that was not attached
in the setup menu.
Start saving to the JPEG file.
Save to Fnnn. JPG (where nnn= 0..999)
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10. Network Viewer and Image Viewer
This section provides instructions for installing and using the Network Viewer, and Image Viewer, which are
included with the DGR201. The programs can be operated by a selected PC equipped with the following
requirements.
1. Intel Pentium 233MHz (minimum).
2. 32 MB RAM
3. Window 95, 98, NT, and ME.
4. 4 MB Video card capable of 24-bit true color display.
5. 5 MB free hard-disk space for software installation.
6. 10-base T network for LAN operation.
10.1 The Network Viewer
10.1.1 Introduction to Network Viewer
The Network Viewer allows you to potentially access 16 units of the DGR201 from a remote desktop or a
laptop in a TCP/IP networking environment. It can perform the following functions.
View live images from the DGR201
Store, search, and review recorded video from the DGR201 HDD.
Change the regular record, event record, and timer properties.
Before you are ready to view images from a PC, you need to have your DGR201 networked by obtaining
a 10 base Ethernet data cable (Standard RJ-45) to connect the DGR201 to your LAN/WAN. Now enter
the main menu to set the IP address.
RJ-45 PIN configuration for Ethernet
PIN NO. PIN Assignment
1.
2.
3.
4.
5.
6.
7.
8.
DGR201
Not Connected
Not Connected
Not Connected
Not Connected
RJ-45
TX +
TX -
RX +
RX -
PC
RJ-45 socket
1 2 3 4 5 6 7 8
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Physical specification for Ethernet
Wire Type
Connector Type
Max. Cable Length
Hub Wiring Configuration
PC Wiring Configuration
NOTE: For more details on network connections, please refer to the following document.
10.1.2 Install the Network Viewer in your PC
Install the Network Viewer from the supported CD-R.
1. Exit all applications currently running in the selected PC.
2. Insert the supported CD in the CD-ROM drive. The program will execute the installation
automatically. Follow the on-screen instructions to proceed with the rest of the installation procedure
as they appear.
Cat. 5
RJ-45
30 m
Straight Through
Cross Over
3. After the installation is complete, pop up the START menu from your computer, and point to
Programs / Picture Viewer to open up the program selection page as shown below. Click the
Network Viewer tag to start the Network Viewer program.
Install the Network Viewer for the ZIP file.
1. Save the ZIP file to your PC and extract the file to a designated directory.
2. Open the extracted folder (DGR201). The folder contains 5 files.
3. Click on the
proceed with the rest of the installation procedure as they appear.
4. After the installation is complete, pop up the START menu from your computer, and point to
Programs / Picture Viewer to open up the program selection page as shown below. Click the
Network Viewer tag to start the Network Viewer program.
icon to execute the installation and then follow the on-screen instructions to
NOTE: Please make sure the TCP/IP communication software has been properly set and
configured in your computer. To check your TCP/IP settings, refer to the following
document.
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10.1.3 View the DGR201 video from a remote PC
Follow the instructions below to use the Network Viewer to browse video from a remote location.
Upon entering the Network Viewer; the connection box will appear as follows.
1. Choose a channel number from the Channel drop-down list.
2. Assign a name for the selected DGR201.
3. Type in the password and IP of the device and click the Add tag to add the device to the
connection list.
4. Click the Connect tag to establish the connection between the devices and the computer. Click
OK to begin viewing images.
NOTE: Upon connection, the connection status box indicates the name and IP address of the
selected device. If there’s a failure to connect, a “Fail” message appears on the screen
right after the device IP address; otherwise an “OK” appears. To add more connections
or units to the DGR201, please repeat the above instructions.
Functions
Channel
Name
Password
URL of the Remote Device
URL of a Proxy
Port
Modify
Delete
Connect
OK
Cancel
Description
Assign a display location when you have multiple devices connected.
This box allows you to assign a name to the chosen device.
Type the preset password for making a connection.
Type the IP address which you preset for the device
Type your proxy server address when accessing the Internet via a proxy
server.
Enter the designated port setting of your proxy server.
Click to change the settings of a chosen device.
Click to remove the connection of a chosen device
Click to establish the connection between the devices and the computer.
Click to access the display page of the Network Viewer
Click to exit the program of the Network Viewer.
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Viewing images
View all the connected devices
Once the connection has been established, click OK to enter the Multi-device mode window. (See
the sample screen below) This window displays all the connected devices in the sequence which
has been arranged when you established the connection.
Function Buttons Description
Split-Screen display function bar. This allows you to display the connected
device in multi-format screens of 1, 2x2, 3x3, and 4x4.
Press to enter the selected device (the Single device display mode). Select
a device from the DEVICE LIST box to enable this button.
Press to open the device setting page to add more devices for viewing.
Press to leave the Network Viewer program.
Connected devices display box. This box indicates the title and IP address
of all connected devices.
Device title and image display area. Displays the title of each connected
device and the time/day information of each displayed image on the top
blue bar.
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View single device
Follow any one of the instructions below to get into the single device mode.
1. Select the desired device from the DEVICE LIST box on the Multi-device Mode. The
will enable. Click the button to view the image of the selected device and have access to certain
functional operations of the device via the network. (See the sample screen below.)
2. Double click the image display area of each screen.
button
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Function Buttons
Description
Playback function bar.
Play- Click to a recorded video from the PLAY LIST.
Pause- Click to freeze the image.
Stop- Click to stop playing back the recorded video or cease
recording.
REC- Click to activate the recording function of the device.
Step- Click to view images picture-by-picture.
Click to return to the Multi-Device mode.
Click to save a viewing image in the local computer.
Click to enter the SETUP page, which allows you to program the
recording time, recording quality, and schedule recording.
Click to exit the Network Viewer program.
Multiplexer format list box.
Select a MUX from the drop-down list which is connected with the
DGR201, so the Network Viewer will be able to display cameras in
corresponding to the camera input of the Multiplexer. If your MUX isn’t
available, please select the Others option for use. The Viewer will
display cameras in the thumbnail format. (Sequentially displaying images
will appear one after another in the adjacent display window)
Recorded video list box. This box allows you to access all recorded
video, which are stored in the HDD of the connected devices. To review a
recorded video, just click an entry from the list and click the
button.
PgUp/PgDn: To scroll up and down the list.
DGR201 Status Box. This box indicates the selected device status.
PLAY: The device is in the playback mode.
LIVE: The device is in the live display mode.
WAIT: The device is processing the command.
PAUSE: Pauses the image.
This allows you to search a recorded video kept in the HDD of the
device. Enter the MONTH/DAY/YEAR HOUR: MINUTE you wish to
search and click GO to proceed.
Split-Screen display function bar. This allows you to display the selected
device in multi-format screens of 1, 2x2, 3x3, and 4x4.
Image display area. Displays the images of each camera and the title
and time/date information on the top blue bar. Double click the image to
view a full screen of the camera.
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10.1.4 Change the Record & Timer Properties Via the Network
Follow the instructions below to reconfigure the record and schedule recording settings via the network.
A.
Set the regular record settings
1. When in the single –device mode, click to enter the SETUP page. (See the sample screen as in A
above)
2. Select a desired recording rate and Quality from the corresponding drop-down list
3. Click the OK tag to proceed.
Set the Alarm record settings
1. When in the single –device mode, click to enter the SETUP page. (See the sample screen as in A
above)
2. Set the ALRM SETTING to ON to enable the drop-down list in the ALARM SETTING area.
3. Select a desired recording rate and Quality from the corresponding drop-down list.
4. Click the OK tag to proceed.
Set the record timer
1. When in the single –device mode, click to enter the SETUP page. (See the sample screen as in
A above)
2. Set the RECORD TIMER to ON to enable the RECORD TIMER setting area. The MODIFY button will
appear.
3. Click the MODIFY button to set the schedule for recording for each day. (See the sample screen below)
Go to both the START TIME & END TIME boxes, enter a specific Hour: Minute and click OK to return
to the SETUP page.
4.When all required settings are completed, click OK to proceed.
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10.1.5 Archive Images to the Computer
Playback images can be stored in a local PC in the JPEG format. Follow the instructions below to save
the viewed images to your PC.
1. Press to enter the following sample screen whenever in the playback mode.
2. Select a folder in the computer for copying images in.
3. Enter the number of images into the NUMBER OF SAVING box you wish to save in.
4. Click the SAVE tag; the program will automatically copy the displayed images into the designated
folder. The images are saved in the DGR201xxx.jpg file name, which is displayed in the box on the
right-hand side. To view a saved image, please follow the instructions in the next section to proceed.
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10.2 The Image Viewer
This is image integrity-protect software. It not only allows you to view an archived image from the SD
card or HDD of a computer, but also protects an archived image from reproduction or interpolation. If
an image isn’t in the original format made by a DGR201, the Image Viewer won’t display the image
and instead will send a warning message” Wrong File, Can’t Open”. Follow the instructions below to
open an archived image from a SD card or a HDD.
1. Pop up the START menu from your computer, and point to Programs / Picture Viewer to
open up the program selection page. Click the Image Viewer tag to start the Image Viewer
program. (See a sample screen below.)
2. Select a folder where the files are kept and click a file you wish to display from the upper-right
box or click the AUTOPLAY tag to display automatically all the files in the selected folder.
Each file will be displayed for 2 seconds on the screen.
3. Click the PRINT tag to get a displayed image printed out from a printer.
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11. Index Table
The following description details how the DGR201 manages an index table issue.
The DGR201 will generate a time index table indicating recorded data is kept in a particular HDD. This
allows to individually selecting recorded data to be displayed via the alarm list search and full list search.
The maximum number of lists, for a given HDD, is 3000. When the list of any given HDD is used up-and the
disk is not full, The unit will still use the rest of the space for recording. In such a case, an index for the
recent recorded data will be generated and the index of the next oldest data will be erased so that the list
does remain 3000 in total. And the next oldest data will be kept in the index of the corresponding oldest
data. For any newly-recorded data, this approach will be applied until the disk becomes full.
3000 LISTS
In the rewrite recording mode, when the archived hard disk drive is full, the DGR201 will start overwriting
the oldest data recorded. As the previous recorded data was partially overwritten by the recent recording,
the indicating time index of that data will be changed corresponding to the starting time of the remaining
session. The index of the session will be deleted from the table when it is fully overwritten.
Software Upgrade Upgrade via Memory Card(SD Card) or RS-232
Password Protection Operation / Menu Setup / Remote Access
Network Capabilities
Power Supply Input: 100V-230V, 50 Hz/60 Hz; Output: DC12V max 5A: (AC adapter)
Dimensions 220 mm x 94 mm x 340 mm EIA 19" 2U Half Size Mountable
Operation Temperature 5 C ~ 40 C (41 F ~ 104 F)
Regulation FCC, CE
Provided Accessories Power cord x 1
CD x 1
Screw ( #6-32UNC ) x 4, Screw ( M3 ) x 8
Key x 2
720 x 240 pixels
352 x 240 pixels
Composite Video In (BNC) x 1, Multiplexer Monitor In (BNC) x 1
Composite Video Out (BNC) x 1, Multiplexer Monitor Out (BNC) x 1
30
ips (720x240)
60
ips (352x240)
Archive image as JPEG formats,
Multi-brand multiplexer decoding,
Remote live or recorded images
AC Adapter x 1
Instruction manual x 1
720 x 288 pixels
352 x 288 pixels
ips (720x288)
25
50
ips (352x288)
*Design and specifications subject to change without notice.
73
Page 74
14. Compatible Multiplexer Drives
Manufacturer Model N/P Channel COLORS
APPRO MPX-9004 NTSC 4CH COLOR OK OK
APPRO MPX-9009 NTSC 9CH COLOR OK OK
APPRO MPX-9016 NTSC 16CH COLOR OK OK
WVC MPX-C9D NTSC 9CH COLOR OK OK
WVC MPX-C16D NTSC 16CH COLOR OK OK
WVC TPX-C1600T NTSC 16CH COLOR OK OK
IBT CX904 NTSC 4CH COLOR OKOK
IBT CX916 NTSC 16CH COLOR OKOK
KOBI K-69C-4 NTSC 4CH COLOR OK OK
KOBI K-69C-9 NTSC 9CH COLOR OK OK
KOBI K-69C-16 NTSC 16CH COLOR OK OK
MultiView MV 14CD NTSC 4CH COLOR OKOK
MultiView MV 19CD NTSC 9CH COLOR OKOK
MultiView MV 116CD NTSC 16CH COLOR OKOK
Videoline S9104 NTSC 4CH COLOR OKOK
Videoline S9119 NTSC 9CH COLOR OKOK
Videoline S9116 NTSC 16CH COLOR OKOK
Sensormatic RV2216 NTSC 16CH COLOR OK
GYYR DSP9C NTSC 9CH COLOR OK
ATV DPX16 NTSC 16CH COLOR OK
ATV DPX9 NTSC 9CH COLOR
PELCO MX4016CD NTSC 16CH COLOR OK
TOSHIBA JK-MX16A NTSC 16CH COLOR OK
DM SPC2/D/N/04M NTSC 4CH COLOR OK
DM SLDX16C NTSC 16CH COLOR OK
ROBOT MV16 NTSC 16CH B/W OK
ROBOT MV96 NTSC 16CH COLOR
IMPAC CBR-16CDT NTSC 16CH COLOR OK
JPI MP1600 NTSC 16CH COLOR OK
PANASONIC WJ-FS616 NTSC 16CH COLOR OK
PROVIDEO RMX-4CD NTSC 4CH COLOR OK
PROVIDEO RMX-16CD NTSC 16CH COLOR OK
ATV DPX9 PAL 9CH COLOR
ATV DPX16 PAL 16CH COLOR
PELCO MX4016CD-x PAL 16CH COLOR OK
ENEO VCMD-5016 PAL 16CH COLOR OK
KALATEL CBR-16eZX PAL 16CH COLOR OK
AVE MULTIview16CS PAL 16CH COLOR OK
SANYO MPX-CD92P PAL 9CH COLOR OK
SANYO MPX-CD163 PAL 16CH COLOR OK
74
Decode by
DGR201
OK
OK
OK
OK
RMN040200180v1.3
Decode by
VIEWER
OK
N/A
OK
OK
OK
OK
OK
OK
N/A
OK
N/A
N/A
N/A
OK
OK
OK
OK
N/A
N/A
N/A
N/A
N/A
N/A
Page 75
15. Limited Warranty
War ranty : Subject to the exclusions and limitations below, Digimerge warrants to the initial end-user purchaser that the
product will be free from defects in material and workmanship for a period of one year from the date of purchase. For valid
warranty claims made during the warranty period, upon proof of purchase, defective products will, at the election of
Digimerge, be repaired or replaced without charge. Any products repaired or replaced within the warranty period, shall be
warranted by Digimerge to the initial end-user purchaser for 90 days from the return shipment date, or the remainder of the
warranty term, whichever is longer, and if outside of the warranty period then for 90 days from the return shipment date.
Products and parts may be replaced with refurbished items, and the products and parts replaced become the property of
Digimerge. You are responsible for all shipping costs associated with the return of the defective products for warranty
service.
Exclusions and Limitations: Any of the following will void this warranty:
(i) installation or use of the product other than strictly in accordance with the instructions contained in the product’s
instruction manual;
(ii) if the product is subjected to operating conditions (including atmospheric, moisture and humidity conditions) outside of
the acceptable conditions specified in the product's instruction manual;
(iii) if the product is subjected to misuse or abuse;
(iv) if the product is subjected to electrical short circuits or transients, accident, fire, flood or Acts of God;
(v) adjustment, maintenance or repair of the product other than in accordance with Digimerge approved procedures; and
(vi) use of replacement parts other than those specified by Digimerge.
DIGIMERGE MAKES NO CLAIMS OR WARRANTIES OF ANY KIND WHATSOEVER REGARDING THE
PRODUCT’S ABILITY OR EFFECTIVENESS IN PREVENTING OR REDUCING THE RISK OF, OR
DAMAGES RESULTING FROM, LOSS OR THEFT OF PROPERTY OR PERSONAL INJURY.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR USE OR PURPOSE.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF THE PURCHASER. DIGIMERGE SHALL IN NO EVENT BE LIABLE FOR ANY SPECIAL,
INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND OR CHARACTER,
INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY, LOSS OF REVENUE OR PROFITS, FAILURE
TO REALIZE SAVINGS OR OTHER BENEFITS, OR CLAIMS AGAINST THE PURCHASER BY ANY THIRD
PERSON, EVEN IF DIGIMERGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
No claims or statements regarding the product, whether written or verbal, by salespeople, retailers, dealers or distributors,
that are not contained in this limited warranty or in the owner's manual are authorized by Digimerge and do not modify or
expand this warranty.
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal
injury. To the extent that such restrictions on limitations apply to the products, the above limitations and exclusions may be
limited in their application. In that case, when the implied warranties are not allowed to be excluded in their entirety, they
will be limited to the duration of the applicable written warranty, and if damages may not be limited then the above
limitations on damages apply, but only to the greatest extent permitted by local law.
Warranty and Non-Warranty Service: Contact the dealer that sold you this product, during the warranty period if
applicable, to obtain service. Non-warranty service is subject to Digimerge's then current service terms and prices. If the
dealer fails to respond, cannot be reached or fails to provide you with the required service, you may obtain service directly
from Digimerge by calling our service department at (866) 344-4674. You must provide Digimerge with the defective
product's model number, serial number, date of purchase, sales or invoice number, proof that you were the original end-user
purchaser for warranty work, and a brief description of the problem. You must obtain a return authorization number from the
service department and must mark the number clearly on the shipping box. You must ship the item prepaid in appropriate
packaging to the following address:
Digimerge Technologies Inc.,
Attention: Repair Department,
300 Alden Rd,
Markham, Ontario, Canada,
L3R 4C1
75
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