FLIR M4400 SERIES Instruction Manual
Instruction Manual
M4400 SERIES
Instruction Manual
M4400 SERIES
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Thank you for purchasing this product. FLIR is committed to providing our customers with a high quality,
reliable security solution.
This manual refers to the following models:
M4400 Series: M4416 (16–channel)
For the latest online manual, downloads and product updates, and to learn about our complete line of
accessory products, please visit our website at:
www.flirsecurity.com/pro
WARNING
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO REDUCE THE RICK OF ELECTRIC SHOCK DO NOT REMOVE
COVER. NO USER SERVICABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
The lightning flash with arrowhead symbol, within an equilateral
triangle, is intended to alert the user to the presence of uninsulated
"dangerous voltage" within the product’s enclosure that may be of
sufficient magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle is intended to
alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying
the appliance.
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS UNIT
TO RAIN OR MOISTURE.
CAUTION: TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF THE PLUG
TO THE WIDE SLOT AND FULLY INSERT.
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Table of contents
1 Important Safeguards ................ ........... ........... ........... ........... ........... ... 1
1.1 General Precautions ......... ........... ........... ......... .. ......... .. ......... .. ....1
1.2 Installation....... .................... ........... ........... ........... ........... .......... 1
1.3 Service .. ......... .. ........... ......... ........... ........... ........... ......... .. ........ 3
1.4 Use.... ........... ........... ......... ........... ........... ........... ........... ........... 3
2 M4400 Series Features ....... ........... ........... ......... .. ......... .. ........... ...........4
3 Getting Started (M4400 Series) ........... ......... ........... ........... ........... ........5
4 Series Front Panel (M4400 Series)...... ........... ......... .. ........... ........... ....... 6
4.1 M4400 Series Front Panel. ........... ........... ......... ........... ........... ....... 6
5 Rear Panel (M4400 Series)...... ........... ........... ......... .. ........... ........... ....... 8
5.1 M4400 Series ........ ........... ......... ........... ........... ........... ......... .. ....8
6 Basic Setup (M4400 Series)........... ........... ........... ......... .. ........... ........... 9
6.1 Step 1: Connect the BNC Cameras...... ........... ........... .. ......... .......... 9
6.2 Step 2: Connect the Mouse.. ........... ........... ........... ........... .............9
6.3 Step 3: Connect the Ethernet Cable ........... ........... ........... ......... .. ....9
6.4 Step 4: Connect the Monitor.. ........... ........... .................... .. ......... . 10
6.5 Step 5: Connect Power Cable and Power on the DVR . .. ........... ......... 10
6.6 Step 6: Upgrade Firmware to Latest Version (if Available) ..... ........... .. 10
6.7 Step 7: Verify Camera Image........ .. ........... .................... ........... ... 11
6.8 Step 8: Set the Time ..... ........... ........... ........... ......... .. ......... .. ...... 11
6.9 Default System Password & Port Numbers .. ........... ........... ........... .. 11
6.9.1 FLIR Cloud™ . ......... .. .................... ........... ........... .......... 11
6.10 Quick Access to System Information .... ........... ........... .. ......... ........ 12
7 About MPX... ........... ........... ......... .. ........... ........... ........... ......... .......... 13
7.1 What types of cabling and run lengths does MPX work with?...... .. ...... 13
8 Mouse Control ........ ........... ......... .. ........... ........... ......... ........... .......... 14
9 Remote Control . ......... ........... ........... ........... ......... .. ........... ........... ..... 15
9.1 Setting the Remote Control Address ..... .. ......... .. .................... ....... 16
10 Using the System ........ ........... ........... ........... ........... ........... ........... .... 17
10.1 On-Screen Display ....... ........... ........... .................... .. ......... .. ...... 17
10.2 Using the Quick Menu.. .. ......... ........... ........... ........... .................. 18
10.3 Adjusting Color Settings ..... ........... ........... ........... ........... ......... ... 18
10.4 Using the Navigation Bar ......... .................... ........... ........... ......... 19
10.5 Using the Camera Toolbar ....... .. ......... ........... ........... ........... ....... 20
10.5.1 Using Quick Playback ........... ........... ........... ........... ......... 20
10.5.2 Using Digital Zoom in Live Display .......... ........... ........... ..... 20
10.5.3 Using Real-time Backup .. .................... ........... ........... ...... 21
10.6 Using the Virtual Keyboard........ .................... ........... .. ......... .. ...... 21
11 Setting The Time .......... ........... ........... ........... ......... ........... ........... ..... 22
12 Recording.. .. ......... .. ......... ........... ........... ........... ......... ........... .. ......... . 23
12.1 Video Recording Types ............ ......... ........... ........... .. ......... ........ 23
12.2 Main Stream and Sub Stream.. ........... ........... ........... ......... .......... 23
12.3 Setting up Scheduled or Manual Recording ....... .. ........... ................ 23
12.4 Configuring Hard Drive Overwrite ... ......... .. ......... .. ......... .. ......... .... 24
13 Search (Playback) ... ......... .. ......... .. ........... ........... ......... ........... .......... 25
13.1 Playing Back Video from the Hard Drive...... ......... .. ......... .. ......... .. .. 25
13.2 Playback Controls ................ ........... ........... ........... ........... ......... 26
13.3 Playing Back from a USB Drive ...... ........... ......... .. ......... .. ......... .. .. 26
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14 Backup........... ......... ........... .. ......... .. ......... ........... ........... ........... ....... 28
14.1 Formatting the USB Thumb Drive ........ ........... .................... .......... 28
14.2 Backing up Video.......... ........... ......... .. ......... .. ........... ................ 29
14.3 Using Video Clip Backup ..... ......... ........... ........... ........... ......... .. .. 29
14.4 Viewing Backup Files...... ......... ........... ........... ........... ......... .. ...... 30
14.4.1 Viewing Backup Files on PC .... ........... ......... ........... .......... 30
14.4.2 Viewing Backup Files on Mac ........ ........... ......... .. ......... .. .. 33
15 Managing Passwords and User Accounts....... ........... ........... ........... ..... 36
15.1 Changing Passwords...... ........... ........... ........... ........... ......... ...... 36
15.2 Adding Users . ........... ........... ........... ........... ........... ................... 37
15.3 Modifying Users ................... ........... ........... ........... ........... ........ 37
15.4 Deleting Users ... ........... ........... .................... ........... ........... ...... 38
15.5 Account Groups ........ ........... ........... ........... ........... ........... ........ 38
15.6 Adding Groups ... ........... ........... ........... .................... ........... ...... 38
15.7 Modifying Groups .......... ........... ........... ........... ........... ............... 39
15.8 Deleting Groups ..... .................... ........... ........... ......... .. ......... .. .. 39
16 Using the Main Menu ..... ........... ......... ........... .. ......... .. ......... ........... .... 40
16.1 Camera ......... ......... ........... ........... ........... ......... .. ........... ......... 40
16.1.1 Recording... ........... .................... ........... ........... ........... .. 40
16.1.2 Configuring Recording Quality ......... .................... ........... .. 41
16.1.3 Configuring Audio Recording ....... .................... ........... ...... 42
16.1.4 Configuring Snapshot Recording Settings.. .................... ...... 42
16.1.5 Creating Custom Channel Names.... ........... ........... .. ......... . 43
16.1.6 Selecting Cable Type ... ........... ........... .................... ......... 44
16.2 Info ......... ........... ........... ........... ......... .. ......... .. ......... .. ......... .... 45
16.2.1 HDD Info .................. ........... ........... ........... ........... ........ 45
16.2.2 Record Info... ........... ........... ......... .. ......... .. ........... ......... 46
16.2.3 Version ... .. ......... .. ......... .. .................... ........... ........... ... 46
16.2.4 Alarm Status .... .................... ........... ........... .. ......... ........ 46
16.2.5 Online Users ..... ........... ........... ........... ........... ........... ..... 47
16.2.6 Load......... ........... ........... ........... ........... ........... ............ 48
16.2.7 Test........... ........... .................... ........... ........... ........... .. 48
16.2.8 BPS .......... ........... ........... ........... ........... .................... .. 48
16.2.9 Log ..... .................... ........... ........... ........... ........... ........ 49
16.3 Setting.... .................... ........... ........... ......... .. ........... ........... ..... 50
16.3.1 Network .............. ........... ........... ........... ......... .. ......... .. .. 50
16.3.2 Selecting DHCP or Static IP Address (TCP/IP) .......... .. ......... . 50
16.3.3 Configuring System Ports (Connection)......... ......... ........... .. 51
16.3.4 Configuring DDNS Settings . .................... ........... ........... ... 51
16.3.5 Configuring Email Alerts ... .. .................... ........... ........... ... 52
16.3.6 Event...... ......... ........... ........... ........... ........... ........... ..... 53
16.3.7 Configuring Motion Detection......... ......... .. ......... .. ......... .... 54
16.3.8 Configuring Video Loss Settings ........... ......... ........... ......... 56
16.3.9 Configuring Alarm Input Devices..... ......... .. ......... .. ......... .. .. 57
16.3.10 Controlling Alarm Output Devices .... ........... ......... ........... ... 58
16.3.11 Configuring Hard Drive Warnings.... ........... ........... ......... .. .. 59
16.3.12 Configuring Network Warnings . ........... ........... ................... 59
16.3.13 Storage.......... ........... .................... ........... ........... ......... 60
16.3.14 Configuring the Video Recording Schedule ....... ........... ........ 60
16.3.15 Configuring Pre-Recording . ........... ........... ......... .. ......... .. .. 61
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16.3.16 Configuring the Snapshot Schedule ..... ........... ........... ........ 62
16.3.17 Configuring Holidays........ ........... ........... ........... .............. 62
16.3.18 Formatting the Hard Drive . ........... .................... ........... ..... 63
16.3.19 Configuring Hard Drive Type................. ........... ........... ...... 64
16.3.20 Installing eSATA Hard Drives ...... ......... .. ........... ................ 64
16.3.21 Setting up Hard Drive Mirroring (Advanced) ... .. ........... ......... 65
16.3.22 Configuring General System Settings ......... ........... ......... .. .. 67
16.3.23 Setting the Monitor Resolution (Display) ........... .. ......... .. ...... 68
16.3.24 Configuring RS232 for a PTZ Keyboard........ ........... ............ 69
16.3.25 Saving Your System Configuration to a USB Thumb
Drive ................ ........... ........... .. ......... ........... ........... .... 70
16.3.26 Setting the System to Factory Defaults...... ......... ........... ...... 71
16.3.27 Upgrading Firmware from USB.. .. ......... .. ........... ......... ....... 71
16.4 Shutdown.... .. ......... .. ......... ........... ........... ........... ......... .. ......... . 73
17 Connecting to Your System Over the Internet on PC or Mac ....... ........... .. 74
17.1 System Requirements..... .................... ........... ........... ........... ...... 74
17.2 Step 1 of 3: Connect your System to Your Router ............... ........... ... 74
17.3 Step 2 of 3: Obtain the system’s Device ID..... .. ......... ........... ........... 75
17.4 Step 3 of 3: Connect to the System Over the Internet ....... ......... .. ...... 75
18 Using FLIR Cloud™ Client for PC or Mac .. ........... ......... ........... ........... .. 79
18.1 Home Page ..... .. ........... .................... ........... ........... ......... .. ...... 79
18.2 Live View ....... ......... ........... ........... ........... ......... .. ........... ......... 79
18.2.1 Live View Controls.. ........... ........... ........... ........... ........... . 80
18.2.2 Opening Live View in Multiple Monitors ....... ......... .. ......... .. .. 81
18.3 Controlling PTZ Cameras .... ........... .. ......... .. ......... ........... ........... 82
18.3.1 PTZ Presets... ........... ........... ........... ........... ........... ........ 83
18.3.2 PTZ Tours.... .................... ........... ........... ........... ........... . 84
18.3.3 PTZ Pattern ........... ........... ........... .................... ........... .. 85
18.3.4 PTZ Scan ....... .. ......... .. ......... .. ......... ........... ........... ....... 86
18.3.5 PTZ Pan...... ......... ........... ........... ........... ........... ........... . 86
18.4 Playback. ........... ......... ........... ........... ........... ........... ........... ..... 86
18.5 Playback Controls ................ ........... ........... ........... ........... ......... 88
18.6 Downloading Video to your Computer Hard Drive... .................... ...... 89
18.7 Alarm .......... ........... .................... .. ......... .. ......... .. ......... ........... 90
18.8 Log.... ........... ........... ........... ........... ........... ......... ........... ......... 91
18.9 E-map .......... ........... ........... ........... ........... ........... ......... .......... 92
18.10 Devices .. ........... ........... ........... ........... .................... ........... ..... 94
18.11 Device Config ......... ........... ......... ........... ........... ........... ........... . 95
18.12 Alarm CFG .. .. ......... .. ......... ........... ........... ........... ........... ......... . 95
18.13 Tour & Task ..... .. ........... ........... .................... ........... ........... ...... 98
18.14 Account ..... ........... ........... ........... ........... ........... .................... .. 99
18.14.1 Managing User Accounts..... ........... ......... ........... ........... .. 99
18.14.2 Managing Roles........ ........... ......... .. ......... .. ........... ....... 101
18.15 General ....... .................... ........... .. ......... .. ......... ........... ......... 102
18.15.1 Basic.. ........... .. ......... ........... ........... ........... ......... ....... 102
18.15.2 File ..... .................... ........... ........... ........... ........... ...... 102
18.15.3 Alarm Prompt ........... ........... ........... ......... .. ........... ....... 103
18.15.4 Version .......... ........... ........... ......... ........... ........... ....... 104
19 Connecting to your System Using Smartphone or Tablet Apps. ........... .. 105
19.1 iPhone........... ......... ........... ........... ........... ......... .. ........... ....... 105
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19.1.1 Prerequisites....... ........... ........... ........... .................... ... 105
19.1.2 Connecting to your System on iPhone............ ........... ........ 105
19.1.3 Live View Interface ...... .. ......... .. ......... ........... ........... ..... 106
19.1.4 Controlling PTZ Cameras......... ........... ......... ........... ....... 107
19.1.5 Viewing Snapshots and Videos with Local Files ........ .......... 108
19.1.6 Using Playback Mode on iPhone ..... .................... ........... . 109
19.1.7 Enabling Push Notifications .................. ........... ........... .... 110
19.1.8 Using the Event List ..... ........... ........... .................... ....... 112
19.1.9 Using Favorites.... .. ......... .. ......... ........... ........... ............ 113
19.1.10 Using the E-Map ........... ......... .. ......... .. ........... .............. 114
19.1.11 Device Manager......... ........... ........... ........... ........... ...... 116
19.1.12 Adding Devices Using an IP or DDNS Address
(Advanced)...... ......... ........... ........... ........... ........... ...... 117
19.2 iPad ........... ........... .................... ........... ........... ........... .......... 119
19.2.1 Prerequisites....... ........... ........... ........... .................... ... 119
19.2.2 Connecting to your system on an iPad ....... ........... ............ 119
19.2.3 Live View Interface ...... .. ......... .. ......... ........... ........... ..... 120
19.2.4 Controlling PTZ Cameras......... ........... ......... ........... ....... 121
19.2.5 Using Playback Mode on iPad. ......... .. ......... ........... ......... 122
19.2.6 Using Local File to View Manual Recordings ........ ........... ... 124
19.2.7 Enabling Push Notifications .................. ........... ........... .... 125
19.2.8 Using the Event List ..... ........... ........... .................... ....... 127
19.2.9 Using Favorites.... .. ......... .. ......... ........... ........... ............ 128
19.2.10 Using the E-Map ........... ......... .. ......... .. ........... .............. 129
19.2.11 Using the Device Manager .......... ........... .................... .... 131
19.2.12 Adding Devices Using an IP or DDNS Address
(Advanced)...... ......... ........... ........... ........... ........... ...... 131
19.3 Android ... ........... ........... .................... .. ......... .. ......... .. ......... .. 134
19.3.1 Prerequisites....... ........... ........... ........... .................... ... 134
19.3.2 Connecting to your System on Android ....... ......... .. ......... .. 134
19.3.3 Live View Interface ...... .. ......... .. ......... ........... ........... ..... 135
19.3.4 Controlling PTZ Cameras......... ........... ......... ........... ....... 136
19.3.5 Viewing Snapshots and Videos with Local Files ........ .......... 137
19.3.6 Using Playback Mode on Android ..... ........... ......... ........... 137
19.3.7 Enabling Push Notifications .................. ........... ........... .... 139
19.3.8 Using the Event List ..... ........... ........... .................... ....... 140
19.3.9 Using Favorites.... .. ......... .. ......... ........... ........... ............ 140
19.3.10 Using the E-Map ........... ......... .. ......... .. ........... .............. 142
19.3.11 Device Manager......... ........... ........... ........... ........... ...... 143
19.3.12 Adding Devices Using an IP or DDNS Address
(Advanced)...... ......... ........... ........... ........... ........... ...... 144
20 DDNS Setup (Advanced) ............ ........... ........... ........... ........... .......... 146
20.1 Accessing your System within a Local Network (LAN)........ .. ......... .. 146
20.1.1 Step 1 of 3: Connect your System to Your Router ..... ........... 146
20.1.2 Step 2 of 3: Obtain the System’s Local IP Address . ........... ... 147
20.1.3 Step 3 of 3: Connect to the System’s Local IP
Address .. .. ......... .. ......... .. .................... ........... ........... . 147
20.2 DDNS Setup—Access your System Remotely over the
Internet...... ........... ........... ........... ........... ........... ......... ........... 149
20.2.1 Step 1 of 4: Port Forwarding ...... .................... .. ......... .. .... 150
20.2.2 Step 2 of 4: Create a DDNS Account . ........... ........... ......... 150
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20.2.3 Step 3 of 4: Enable DDNS on the System ............ ........... ... 151
20.2.4 Step 4 of 4: Connect to the System’s DDNS Address ........ ... 152
21 RTSP Streaming (Advanced). ........... ........... ......... ........... ........... ....... 156
22 Connecting a PTZ Camera (M4400 Series) ....... ........... ........... ......... .... 158
22.1 Controlling a PTZ Camera (Local DVR).. .. ......... .. ........... .............. 158
22.2 Advanced PTZ Controls ....... ......... ........... ........... ........... .......... 159
22.2.1 Presets ....... .. ......... ........... ........... ........... ........... ........ 160
22.2.2 Tours...... .. ......... .. ......... .. .................... ........... ........... . 160
22.2.3 Pattern.. ........... ......... .. ......... .. ......... .. .................... ..... 161
22.2.4 Auto Scan .................. ........... ........... ......... .. ......... .. .... 161
23 Connecting Cameras to the Local Area Network (LAN) ... ........... .. ........ 163
24 Connecting An External Monitor (M4400 Series) ........ ........... ........... ... 165
24.1 Customizing the Margins for BNC Video OUT ................. ........... ... 165
24.2 Configuring the HDMI2 Spot Out Display... ........... ........... ........... .. 166
25 M4400 Series Hard Drive Installation ... ........... .. ......... .. ......... ........... .. 167
25.1 Installing a Hard Drive.............. ........... ........... ........... ......... .. .... 167
25.2 Removing the Hard Drive................... ........... ........... .. ......... ...... 168
25.3 Formatting Hard Drives .................. .. ......... .. ......... .. ......... ......... 169
26 Troubleshooting ..................... ........... ........... .. ......... ........... ........... .. 171
27 M4400 Series System Specifications ........... ......... ........... ........... ....... 173
28 Notices.... ......... ........... .. ......... .. ......... .. ......... ........... ........... ............ 176
28.1 FCC/IC Notice.......... ........... ......... .. ......... .. ......... .. .................. 176
28.2 Modification.......... ........... ......... .. ........... ........... ......... ........... . 176
28.3 ROHS ........... ........... .. ......... .. ......... ........... ........... ................ 176
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Important Safeguards
In addition to the careful attention devoted to quality standards in the manufacturing process of your product, safety is a major factor in the design of every instrument. However,
safety is your responsibility too. This sheet lists important information that will help to ensure your enjoyment and proper use of the product and accessory equipment. Please read
them carefully before operating and using your product.
1.1 General Precautions
1. All warnings and instructions in this manual should be followed.
2. Remove the plug from the outlet before cleaning. Do not use liquid aerosol detergents.
Use a water-dampened cloth for cleaning.
3. Do not use this product in humid or wet places.
4. Keep enough space around the product for ventilation. Slots and openings in the storage cabinet should not be blocked.
5. It is highly recommended to connect the product to a surge protector to protect from
damage caused by electrical surges. It is also recommended to connect the product to
an uninterruptible power supply (UPS), which has an internal battery that will keep the
product running in the event of a power outage.
CAUTION
Maintain electrical safety. Power line operated equipment or accessories connected to this product
should bear the UL listing mark or CSA certification mark on the accessory itself and should not be modified so as to defeat the safety features. This will help avoid any potential hazard from electrical shock or
fire. If in doubt, contact qualified service personnel.
1.2 Installation
1. Read and Follow Instructions - All the safety and operating instructions should be
read before the product is operated. Follow all operating instructions.
2. Retain Instructions - The safety and operating instructions should be retained for future reference.
3. Heed Warnings - Comply with all warnings on the product and in the operating
instructions.
4. Polarization - Do not defeat the safety purpose of the polarized or grounding-type
plug.
A polarized plug has two blades with one wider than the other.
A grounding type plug has two blades and a third grounding prong.
The wide blade or the third prong are provided for your safety.
If the provided plug does not fit into your outlet, consult an electrician for replacement
of the obsolete outlet.
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Important Safeguards
5. Power Sources - This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power supplied to your
location, consult your video dealer or local power company. For products intended to
operate from battery power, or other sources, refer to the operating instructions.
6. Overloading - Do not overload wall outlets or extension cords as this can result in the
risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power
cords, damaged or cracked wire insulation, and broken plugs are dangerous. They
may result in a shock or fire hazard. Periodically examine the cord, and if its appearance indicates damage or deteriorated insulation, have it replaced by your service
technician.
7. Power-Cord Protection - Power supply cords should be routed so that they are not
likely to be walked on or pinched by items placed upon or against them. Pay particular
attention to cords at plugs, convenience receptacles, and the point where they exit
from the product.
8. Surge Protectors - It is highly recommended that the product be connected to a
surge protector. Doing so will protect the product from damage caused by power
surges. Surge protectors should bear the UL listing mark or CSA certification mark.
9. Uninterruptible Power Supplies (UPS) - Because this product is designed for continuous, 24/7 operation, it is recommended that you connect the product to an uninterruptible power supply. An uninterruptible power supply has an internal battery that will
keep the product running in the event of a power outage. Uninterruptible power supplies should bear the UL listing mark or CSA certification mark.
10. Ventilation - Slots and openings in the case are provided for ventilation to ensure reli-
able operation of the product and to protect it from overheating. These openings must
not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed
near or over a radiator or heat register. This product should not be placed in a built-in
installation such as a bookcase or rack unless proper ventilation is provided and the
product manufacturer’s instructions have been followed.
11. Attachments - Do not use attachments unless recommended by the product manufacturer as they may cause a hazard.
12. Water and Moisture - Do not use this product near water — for example, near a bath
tub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool
and the like.
13. Heat - The product should be situated away from heat sources such as radiators, heat
registers, stoves, or other products (including amplifiers) that produce heat.
14. Accessories - Do not place this product on an unstable cart, stand, tripod, or table.
The product may fall, causing serious damage to the product. Use this product only
with a cart, stand, tripod, bracket, or table recommended by the manufacturer or sold
with the product. Any mounting of the product should follow the manufacturer’s instructions and use a mounting accessory recommended by the manufacturer.
15. Camera Extension Cables – Check the rating of your extension cable(s) to verify
compliance with your local authority regulations prior to installation.
16. Mounting - The cameras provided with this system should be mounted only as instructed in this guide or the instructions that came with your cameras, using the provided mounting brackets.
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Important Safeguards
17. Camera Installation - Cameras are not intended for submersion in water. Not all cameras can be installed outdoors. Check your camera environmental rating to confirm if
they can be installed outdoors. When installing cameras outdoors, installation in a
sheltered area is required.
1.3 Service
1. Servicing - Do not attempt to service this product yourself, as opening or removing
covers may expose you to dangerous voltage or other hazards. Refer all servicing to
qualified service personnel.
2. Conditions Requiring Service - Unplug this product from the wall outlet and refer
servicing to qualified service personnel under the following conditions:
• When the power supply cord or plug is damaged.
• If liquid has been spilled or objects have fallen into the product.
• If the product has been exposed to rain or water.
• If the product has been dropped or the cabinet has been damaged
• If the product does not operate normally by following the operating instructions. Ad-
just only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive
work by a qualified technician to restore the product to its normal operation.
• When the product exhibits a distinct change in performance. This indicates a need
for service.
3. Replacement Parts - When replacement parts are required, have the service technician verify that the replacements used have the same safety characteristics as the original parts. Use of replacements specified by the product manufacturer can prevent fire,
electric shock, or other hazards.
4. Safety Check - Upon completion of any service or repairs to this product, ask the
service technician to perform safety checks recommended by the manufacturer to determine that the product is in safe operating condition.
1.4 Use
1. Cleaning - Unplug the product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
2. Product and Cart Combination - When product is installed on a cart, product and
cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination to overturn.
3. Object and Liquid Entry - Never push objects of any kind into this product through
openings as they may touch dangerous voltage points or “short-out” parts that could
result in a fire or electric shock. Never spill liquid of any kind on the product.
4. Lightning - For added protection of this product during a lightning storm, or when it is
left unattended and unused for long periods of time, unplug it from the wall outlet and
disconnect the antenna or cable system. This will prevent damage to the product due
to lightning and power line surges.
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M4400 Series Features
Features
• Supports 2.1 MP (1080p @ 30/25fps per channel)
• Full HD 1080P recording provides the most detailed picture
• Supports MPX HD cameras and standard analog cameras
• Ideal for retrofit using existing coax cable
• Easy, Secure Cloud connection
• Zero video latency
• Cabling up to 2300 ft. (700m)
• Duplex transmission for camera control (PTZ, focus, alarm trigger)
• FLIR DDNS service option
• H.264 video compression
• HDMI/VGA/BNC simultaneous video output
• Supports audio transmission, 4 Audio In / 1 Out
• Supports 4x HDD up to 4TB (16TB total), 3x USB 2.0 ports
• RS-485 supports Pelco D & P PTZ
• Drive mirroring between up to 4 internal HDD
• eSata support for up to four external HDD
• Rack mountable – 1.5U
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Getting Started (M4400 Series)
The system comes with the following components:
DVR (Digital Video Recorder)
USB mouse Ethernet cable
Rack Mount Bracket and screws
Hard drive size, number of channels, and camera configuration may vary by model. Please
refer to your package for specific details. Check your package to confirm that you have received the complete system, including all components shown above.
Power Cable
Remote control
(may not be exactly as shown)
Quick start guides
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Series Front Panel (M4400
Series)
4.1 M4400 Series Front Panel
1. USB Port: Connect a USB mouse (included) or connect a USB flash drive (not included) for data backup or firmware upgrades.
2. Miscellaneous Controls:
• FN: Performs special functions in some menus.
• MULT: Press to cycle through split-screen views.
•
3. Playback and Channel Controls:
•
•
•
•
• REC: Press to open manual recording controls.
•
•
•
•
• 1~0: Press to select channels 1~9 or to enter text input.
• ESC: In menus, press to go back / exit menus. In playback, press to return to live
• ENTER: From live view, press once to open the System Information screen; press
: Not supported.
Fast: Press to increase playback speed.
Previous: Press to skip to previous video.
Slow: Press for slow playback.
Reverse: Press to reverse playback/pause playback.
Pause/Play: In live view, press to enter playback mode. Press to play/pause
playback.
Next: Press to skip to next video.
: Press and then press two number buttons to select channels 10 and above.
For example, to select channel 11, press
: During text input, press to switch input types.
view.
twice to open the Main Menu. In menus, press to confirm menu options.
and then press 1 + 1.
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Series Front Panel (M4400 Series)
4. Arrow Buttons and Dial:
• Arrow Buttons: Press to move cursor in menus. In live view, press up to change
split screen layout; press left / right to select channels when single-channel mode is
selected.
• Dial: In live view, turn left / right to select split-screen layouts.
5. Power Button: Press and hold to power off the system. Press to power the system
back on.
6. IR Receiver and LED Indicators: IR receiver for the remote control. Keep the IR receiver clear from obstructions.
LED Indicators:
• STATUS: Glows to indicate CPU is in normal state.
• ACT: Flashes when remote control is used.
• POWER: Glows to indicate the system is on.
• Channel Indicators: Flashes slow when channel 1~16 are recording.
7. IR: Not supported.
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Rear Panel (M4400 Series)
5.1 M4400 Series
M4416 (16–Channel)
1. MIC OUT (BNC): Connect a speaker (not included) for 2–way audio feature.
2. MIC IN (BNC): Connect a microphone (not included) for 2–way audio feature.
3. VIDEO OUT: Video output for a secondary monitor or TV (not included). Outputs the
live display including the mouse and system interface.
4. AUDIO OUT (BNC): Audio output for DVR.
5. Audio IN (BNC): Audio Input for up to 4 channels.
6. Alarm I/O: Connect alarm/sensor devices (not included). Connect RS485 cables for
PTZ cameras (not included) to the AB connectors.
7. LAN: Connect a CAT 5 RJ45 Ethernet cable for local and remote connectivity.
8. VGA: Connect a VGA monitor (not included) to view the system interface.
9. USB port(s): Connect a USB mouse (included) or USB flash drive (not included) for
data backup or firmware updates.
10. Power input & on/off switch: Connect the included AC power cable and use the on/
off switch to turn the DVR on or off.
11. HDMI1 & HDMI2: Connect to an HDMI monitor or TV (not included) to view the system
interface. HDMI1 is the main display output, which shows the mouse and system interface. HDMI2 is for a secondary monitor, which outputs the split-screen display and
does not show the mouse or system interface.
12. eSATA: Connect a self-powered external eSATA HDD (not included) to extend the stor-
age capacity of the system or for data backup.
13. RS232: Serial connection for PTZ keyboard (not included). An RJ45 to RS232 adapter
(not included) is required.
14. Video input: Connect FLIR MPX or analog cameras.
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Basic Setup (M4400 Series)
6.1 Step 1: Connect the BNC Cameras
• Connect FLIR MPX or analog cameras to the Video Input ports on the rear panel of
the DVR.
Push and twist the BNC connector clockwise to secure it to the BNC port.
NOTE
For more information on MPX cameras and cabling, see 7 About MPX, page 13.
6.2 Step 2: Connect the Mouse
• Connect a USB mouse (included) to one of the USB ports.
6.3 Step 3: Connect the Ethernet Cable
• Connect an Ethernet cable (included) to the LAN port on the rear panel of the DVR.
Connect the other end of the Ethernet cable to a router on your network.
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Basic Setup (M4400 Series)
6.4 Step 4: Connect the Monitor
• Connect the included HDMI cable from the HDMI port to the TV or monitor
(recommended).
OR
• Connect a VGA cable (not included) from the VGA port to the monitor.
1. VGA port.
2. HDMI port.
6.5 Step 5: Connect Power Cable and Power on the DVR
1. Connect the included power cable to the DVR and to a wall outlet or surge protector.
2. Turn the power switch to | to turn on the DVR.
At startup, the system performs a basic system check and runs an initial loading sequence.
After a few moments, the system loads a live display view.
6.6 Step 6: Upgrade Firmware to Latest Version (if Available)
If a firmware upgrade is available, you will be asked to install it once the system starts up.
It is required to upgrade your system firmware and client software or mobile apps to the latest version to enable remote connection to the system.
If a firmware upgrade is available:
1. After startup, a notification will appear asking you to upgrade the firmware. Click OK to
upgrade.
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Basic Setup (M4400 Series)
2. Enter the system user name (default: admin) and password (default: 000000) and
click OK. Wait for the firmware update to complete. The system will restart once the
firmware has been upgraded.
WARNING
DO NOT POWER OFF THE SYSTEM OR DISCONNECT THE POWER CABLE DURING FIRMWARE INSTALLATION
6.7 Step 7: Verify Camera Image
• Power on the cameras, and then verify the camera video quality before mounting the
cameras to a permanent location.
• Always verify the outdoor rating of your camera before installing it in a permanent
location.
6.8 Step 8: Set the Time
• Set the system time and date for accurate video time stamps. Videos with inaccurate
times may not be valid as surveillance evidence.
• For details on setting the system time, see 11 Setting The Time, page 22.
6.9 Default System Password & Port Numbers
CAUTION
By default, the system user name is admin and the password is 000000. It is essential that you create
your own password. For details, see 15 Managing Passwords and User Accounts, page 36.
A user name and password is required to log in to the system. After logging on using a
computer or mobile device the first time, you will be asked to create a custom password
for the system.
Local system and remote connectivity (LAN & Internet) user name and password:
• Username: admin
• Password: 000000
Default ports for DDNS remote access:
• Port 80 (HTTP port)
• Port 35000 (Client port)
6.9.1 FLIR Cloud™
This system features the exclusive FLIR Cloud™. This is a cloud service that allows you to
connect to your system over the Internet via a secure handshake with our servers. This
means you can easily connect to your system without requiring any network configuration.
For details on setting up your system to connect to the Internet using FLIR
Cloud™:
• See 17 Connecting to Your System Over the Internet on PC or Mac, page 74.
OR
• See 19 Connecting to your System Using Smartphone or Tablet Apps, page 105.
Connectivity using FLIR’s free DDNS service is also available, and requires the ports listed
above to be port forwarded on your router. See 20 DDNS Setup (Advanced), page 146 for
DDNS setup instructions.
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Basic Setup (M4400 Series)
6.10 Quick Access to System Information
To quickly open a window that displays vital system information:
• Right-click to open the Quick Menu and click Info. Enter the system user name (default:
admin) and password (default: 000000).
OR
• Press the ENTER button on the front panel.
OR
• Press the ENTER button on the remote control.
NOTE
The QR code shown in the System Info screen can be scanned during mobile setup to enter the system’s Device ID.
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About MPX
FLIR MPX™ is a revolutionary video surveillance format powered by HD-CVI technology.
MPX delivers megapixel picture quality over coax, meaning you can upgrade your existing
analog systems to HD resolution (1MP & 2.1MP) over a single coax cable (RG59 & RG6
compatible).
NOTE
The DVRs covered in this manual are compatible with 1MP (720p) and 2MP (1080p) cameras.
7.1 What types of cabling and run lengths does MPX work with?
MPX allows a maximum cable run of up to 2300ft (700m) @ 720p or up to 2000ft (610m)
@ 1080p, depending on the type of cable used (see below). It is required that the cable
runs be made in a single run between camera and DVR, as daisychaining multiple cable
runs together can prevent the DVR from getting a picture from the camera or may impact
image quality. MPX supports standard UTP baluns for use with CAT5E or CAT6 cabling in
your installation. The baluns should have a 12V and BNC connection at both ends. You
can run up to 300ft (91m) per segment of CAT5E or CAT6.
Cable Type Maximum Run Length
RG59 20AWG Conductor 95% Braid CSA/UL or C
(UL) approved
RG6 20AWG Conductor 95% Braid CSA/UL or C
(UL) approved
Analog CCTV Balun 720p: Up to 300ft (91m)
720p: Up to 1500ft (455m)
1080p: Up to 1000ft (300m)
720p: Up to 2300ft (700m)
1080p: Up to 2000ft (600m)
1080p: Up to 300ft (91m)
1
1. Long cable runs over 1000ft may be affected by electromechanical interference (EMI), which can increase the
amount of noise in the picture in some installations.
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Mouse Control
The mouse is the primary control device for the system. To connect a USB mouse:
• Connect a USB mouse to the USB port on the front or rear panel.
1. Left-button:
• In live view, click to open the Navigation Bar. Right-click to close the navigation bar.
• In live view, while in a split-screen display mode, double-click an individual channel
to view it in full-screen. Double-click again to return to the split-screen display mode.
• While navigating menus, click to open a menu option.
2. Right-button:
• During live view, right-click anywhere on the screen to open the Quick Menu.
• Within system menus, right-click to exit menus.
3. Scroll wheel: In live view, use the scroll wheel to zoom in/out.
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Remote Control
1. Power: Press and hold to power off the system. Press to power on.
2. Playback controls:
•
Pause/Play: In live view, press to enter playback mode. Press to play/pause
playback.
•
Reverse: Press to reverse playback/pause playback.
•
•
•
•
3. Esc: In menus, press to go back / exit menus. In playback, press to return to live view.
4. Directional keys:
• Enter: Press once to open the System Information screen; press twice to open the
• Press
• Press
5. Mult: Press to switch between full-screen and split-screen layouts.
6. Number keys:
• 1~0: In live view, press to open channels in full-screen.
• In menus, press to input numbers or text input.
• Shift: Press to change input types.
7. Add: Configure remote control address. See below for details.
8. Rec: Press to open manual record menu.
9. Fn: Press to perform special functions in some menus.
Fast: Press to increase playback speed.
Next: Press to skip to next video.
Previous: Press to skip to previous video.
Slow: Press for slow playback.
Navigation Bar. Press to confirm menu selections.
to move the menu cursor.
to change menu options.
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Remote Control
9.1 Setting the Remote Control Address
If you have more than one system, you can set up your remote control to pair with a specific system.
To set the remote control address:
1. Right-click and click Main Menu. Enter the system user name (default: admin) and
password (default: 000000).
2. Click
>General>General.
3. Under Device No., enter the address number you would like to assign to the remote
control.
4. Click OK.
5. Using the remote control, press Add. Then enter the address number and press Enter.
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Using the System
Use the system’s graphical on-screen display to navigate menus and configure options
and settings.
10.1 On-Screen Display
The system shows the following for all display views:
1. Display area:
• Double-click on a channel to view in full-screen; double-click again to return to split
screen.
• Right-click to open the Quick Menu.
• Left-click to open the Navigation Bar.
• Move the mouse to the top of a channel to view the Camera Toolbar.
• Click-and-drag cameras to rearrange the channel display. This does not affect the
channels each camera is connected or recording to.
2. Channel name
3. C: Camera is continuously recording.
4. M: Motion has been detected.
5. Date & time: Current system date and time. For details on setting the date and time,
see 11 Setting The Time, page 22.
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Using the System
10.2 Using the Quick Menu
The Quick menu gives you access to the system’s key functions. To access the Quick
Menu, right-click the screen during live view.
The Quick Menu has the following options:
• View: Select a camera in full-screen or select a multi-channel display.
• Pan/Tilt/Zoom: Access controls for PTZ cameras (not included).
• Color Setting: Configure color settings for cameras.
• Info: Opens the system information window.
• Sequence: Click to start/stop sequence mode.
• In sequence mode, the system will automatically cycle through connected cameras
every few seconds.
• A
will appear to show that sequence mode is on.
• Click the icon to pause sequence mode on the channel that is currently shown (icon
changes to
). Click again to resume sequence mode.
• Right-click and select Sequence to return to normal viewing mode.
• Disable Beep: Click to disable the current system beeping alarm.
• Search: Search/playback recorded video. See 13 Search (Playback), page 25.
• Manual: Open the Record menu to select manual recording options. See 12.3 Setting
up Scheduled or Manual Recording, page 23.
• Main Menu: Open the Main Menu. See 16 Using the Main Menu, page 40.
10.3 Adjusting Color Settings
Use the Color Settings menu to adjust color settings for your cameras.
To adjust color settings:
1. Right-click on the channel you would like to configure and select Color Setting. Enter
the system password if prompted.
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Using the System
2. Adjust the following color settings:
• Saturation
• Brightness
• Contrast
• Chroma (Tint)
• Sharpness
3. Click OK to save changes.
10.4 Using the Navigation Bar
The Navigation Bar gives quick access to certain functions and menus.
To open the Navigation bar:
• Left click on the screen to open the Navigation Bar. The Navigation Bar has the following options:
1. Main Menu.
2. Collapse.
3. Select display layout.
4. Sequence: Click to start/stop sequence mode.
5. PTZ: Click to open PTZ controls.
6. Camera: Click to open camera image settings.
7. Search: Search and playback recorded video. See 18.4 Playback, page 86.
8. Alarm Status: View alarms in progress. See 16.2.4 Alarm Status, page 46.
9. Channel Info: Click to access status information about connected cameras.
10. Network: Configure network settings for your system. See 16.3.1 Network, page 50.
11. HDD Manager: Manage hard drives connected to the system. See 16.3.18 Format-
ting the Hard Drive, page 63.
12. USB Manager: Click to access options for connected USB thumb drives (not in-
cluded). You can backup video, logs, or system configurations and install firmware
upgrades.
13. System Update: Click to check for firmware upgrades. Your system must be con-
nected to the Internet to check for firmware upgrades.
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Using the System
10.5 Using the Camera Toolbar
The Camera Toolbar is used to perform actions on a specific channel.
To access the Camera Toolbar:
• Move the mouse to the top of the channel display. The Camera Toolbar has the following options:
1. Quick Playback.
2. Digital zoom.
3. Real-time backup.
4. Snapshot.
5. Mute/unmute audio.
10.5.1 Using Quick Playback
Quick Playback is used to playback the last 5~60 minutes of video from the selected channel. You can also access Quick Playback in split-screen mode, while still viewing live video
from the other channels.
To use Quick Playback:
1. Move your mouse to the top of the channel display and click
NOTE
By default, the system will begin playback from 5 minutes ago. You can increase this to up to 60 minutes using the Realtime Play setting in Main Menu>Setting>General.
.
2. Right-click to exit Quick Playback.
10.5.2 Using Digital Zoom in Live Display
1. Move your mouse to the top of the channel display and click
to activate digital
zoom. A check mark will appear in the icon to indicate digital zoom is activated.
NOTE
You may activate digital zoom in multiple channels at the same time.
2. Click and drag inside the channel to zoom in.
• Click and drag to pan the zoom area.
• Right-click to zoom out and select a new zoom area.
• Click
to disable digital zoom. Note that the channel will remain at the same
zoom level until you right-click inside it.
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