FINGERPRINTS Fingerprint Enrollment
Fingerprint enrollment is simple and only needs to be done once per employee.
If you own more than one FlexClock Z-Series, the ngerprint enrollments will
automatically be copied to all of your other clocks. The timekeeping server stores a
backup copy of the ngerprint template les, and they will automatically be restored
if you ever replace or clear the memory of your clock.
Your FlexClock Z-Series can automatically exchange prints with the FlexClock L-Series.
Your FlexClock Z-Series cannot automatically exchange prints with the FlexClock VxSeries, or the TimeClock 330/380 PrintReader. If you own both types, employees must
be enrolled on each type seperately.
Accessing the Enrollment Menu
The enrollment menu can be accessed by pressing 3 from the main “date/time”
screen. The default password for the manager menu is 1234, and can be changed
through the menu.
We strongly recommend that you change this password immediately to avoid any
unauthorized changes to the setup. For example, if employees can delete their
own ngerprint enrollments, then they can bypass the ngerprint check entirely —
re-introducing the risk of “buddy punching”.
Enrolling Prints
To enroll a print, press 1 from the Enrollment Menu.
First, you’ll be asked to enter the PIN number for the employee. This is the same
number used to identify the employee on the timekeeping web site.
Then, the employee will be asked to touch the ngerprint sensor a total of four times:
three to capture the enrollment, and once more for verication.
TROUBLESHOOTING
Troubleshooting Network Connection
You can always force the time clock to attempt to contact its server at any time by
pressing the 9 key.
The time clock’s ability to transmit depends on your Internet connection. If you are
having trouble transmitting, ensure your Internet connection is up.
You can unplug the clock’s power at any time and plug it back in to force it to acquire
a new IP address using “DHCP” (Dynamic Host Control Protocol).
Troubleshooting Fingerprint Recognition
Problem: Finger enrolled, but isn’t recognized (red light)
·Is employee using the same finger as enrolled? (Different fingers won’t work.)
·Is the placement correct? (Center peak of fingerprint needs to be touching
center of sensor.)
·Is finger injured, dirty, or wet?
·Is fingerprint sensor clean and not damaged?
·Has enrollment been deleted? (Deletions can occur on other clocks, and pass
from clock to clock, if you have more than one.)
·Has the same number been enrolled by somebody else? (This also can happen
on another clock.)
·Is the finger possibly not enrolled? (Use the Finger Test mode, option 7, as an
easy way to find out.)
·Try deleting and re-enrolling the finger.
Problem: System allows punches without nger verication
A common technical support complaint is that the clock seems to be accepting
punches without requiring any ngerprint verication at all.
This is normal if an employee PIN number is entered that has never had a ngerprint
enrolled. This is intentional, so that new hires can immediately begin using the clock
with minimal inconvenience. Once a ngerprint has been associated with that PIN,
however, the clock will always require ngerprint verication in order to accept that
PIN in the future.
It is true that employees can simply make up non-existent PIN numbers and clock
them in and out, without any verication. But this provides them no benet. Since
they cannot be matched to any employee’s time card, the web site shows them as
“unprocessed punches”, where they can be viewed by a supervisor and then either
posted to a time card manually (if considered valid), or simply deleted.