The informatio n in this docume nt is subj ect to chan ge witho ut noti ce. Every e ffort has be en
made to supply comp lete and accurate informatio n. However, Bristol Babcock assu mes no
responsibility for any error s that may appear in this document.
Request for Additional Instructions
Additional copies of instruction manuals may be ordered from the address below per
attention of the Sales Order Processing Department. List the instruction book numbers or
give complete mo del number, serial o r software version num ber. Furnish a return a ddress
that includes the name of the person who will receive the material. Billing for extra copies
will be according to current pricing schedules.
TM
ControlWave
products mentioned in this document are for information only, and belong to their respective
companies, or trademark holders.
is a trademark of Bristol Babcock. Other trademarks or copy-righted
Copyright (c) 2001 Bristol Babcock, 1100 Buckingham St., Watertown, CT 06795. No part of
this manual may be reproduced in any form without the express written permission of
Bristol Babcock.
IMPORTANT! READ INSTRUCTIONS BEFORE STARTING!
Be sure that these instructions are carefully read and understood before any
operation is attempted. Improper use of this d evice in some app lications may re sult
in damage or injury. The user is urged to keep this book filed in a convenient
location for future reference.
These instructions may not cov er all details or variations in equipment or cover
every possible situation to be met in connection with installation, operation or
maintenance. Should problems arise that are not covered sufficiently in the text, the
purchaser is advised to contact Bristol Babcock for further information.
EQUIPMENT APPLICATION WARNING
The customer should note that a failure of this instrument or system, for
whatever reason, may leave an operating process without protection. Depending
upon the application, this could result in possible damage to property or injury to
persons. It is suggested that the purchaser review the need for additional backup
equipment or provide alternate means of protection such as alarm devices, output
limiting, fail-safe valves, relief valv es, emerg ency shuto ffs, emerg ency switche s, etc.
If additional information is required, the purchaser is advised to contact Bristol
Babcock.
RETURNED EQUIPMENT WARNING
When returning any equipment to Bristol Babcock for repairs or evaluation,
please note the followin g: The party sending su ch mater ials is resp onsible to ensure
that the materials return ed to Bristol Babc ock are clean to safe leve ls, as such lev els
are defined and/or determined by applicable federal, state and/or local law
regulations or codes. Such party agrees to indemnify Bristol Babcock and save
Bristol Babcock harmless from any liability or damage which Bristol Babcock may
incur or suffer due to such party's failure to so act.
ELECTRICAL GROUNDING
Metal enclosures and exposed metal parts of electrical instruments must be
grounded in accordance with OSHA rules and regulations pertaining to "Design
Safety Standards for Electrical Sy stem s," 29 CFR, Part 1910, Subp art S, d ated : April
16, 1981 (OSHA rulings are in agreement with the National Electrical Code).
The grounding requirement is also applicable to mechanical or pneumatic
instruments that include electrically-operated devices such as lights, switches, relays,
alarms, or chart drives.
EQUIPMENT DAMAGE FROM ELECTROSTATIC DISCHARGE VOLTAGE
This product contains sensitive electronic components that can be damaged by
exposure to an electrostatic discharge (ESD) voltage. Depending on the magnitude
and duration of the ESD, this can result in erratic operation or complete failure of the
equipment.
A.Bristol warrants that goods described herein and manufactured by Bristol are free
from defects in material and workmanship for one year from the date of shipment
unless otherwise agreed to by Br istol in writing.
B.Bristol warrants that goods repaired by it pursuant to the warranty are free from
defects in material and wo rkmansh ip for a period to the e nd of th e orig inal warran ty
or ninety (90) days fr om the date of delivery of repaired goods, whichever is longer .
C.Warranties on goods sold by, but not manufactured by Bristol are expressly limited
to the terms of the warranties given by the manufacturer of such goods.
D.All warranties are terminated in the event that the goods or systems or any part
thereof are (i) misused, abused or otherwise damaged, (ii) repaired, altered or
modified without Bristol's consent, (iii) not installed, maintained and operated in
strict compliance with instructions furnished by Bristol, or (iv) worn, injured or
damaged from abnormal or abusive use in s ervice time.
E.THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WAR-
RANTIES EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION WARRANTIES AS TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE), AND NO WARRANTIES, EXPRESS OR IMPLIED, NOR ANY REPRESENTATIONS, PROMISES, OR STATEMENTS HAVE BEEN MADE BY BRISTOL UNLESS ENDORSED HEREIN IN WRITING. FURTHER, THERE ARE NO
WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE FACE
HEREOF.
F.No agent of Bristol is authorized to assume any liability for it or to make any written
or oral warranties beyond those set forth herein.
REMEDIES
A.Buyer's sole remedy for breach of any warranty is limited exclusively to repair or
replacement without cost to Buyer of any goods or parts found by Seller to be
defective if Buyer notifies Bristol in writing of the alleged defect within ten (10) days
of discovery of the alleged defect and within the warranty period stated above, and if
the Buyer returns such goods to Bristol' s Watertown office, unless Bristol's Watertown office designa tes a different l ocation, transpo rtation prepai d, within thirty (3 0)
days of the sending of such notification and which upon examination by Bristol
proves to be defective in material and workmanship. Bristol is not responsible for
any costs of removal, dismantling or reinstallation of allegedly defective or defective
goods. If a Buyer doe s not w ish to sh ip the product ba ck to Bris tol, the Buye r can arrange to have a Bristol service person come to the site. The Service person's
transportation time and expenses will be for the account of the Buyer. However,
labor for warranty work during normal working hours is not chargeable.
B. Under no circumstances will Bristol be liable for incident al or consequential damages
resulting from breach of any agreement relating to items included in this quotation
from use of the information herein or from the purchase or use by Buyer, its
employees or other parties of goods sold under s aid agreement.
How to return material for Repair or Exchange
Before a product can be returned to Bristol Babcock for repair, upgrade, exchange, or to
verify proper operation, form (GBU 13.01) must be completed in order to obtain a RA
(Return Authorization) number and thus ensure an optimal lead time. Completing the form
is very important since the information permits the Bristol Babcock Repair Dept. to
effectively and efficiently process the repair order.
You can easily obtain a RA number by:
A. FAX
Completing the form (GBU 13.01) and faxing it to (860) 945-3875. A BBI Repair
Dept. representative will return call (or other requested method) with a RA number.
B. E-MAIL
Accessing the form (GBU 13.01) via the Bristol Babcock Web site
(www.bristolbabcock.com) and sending it via E-Mail to brepair@bristolbabcock.com.
A BBI Repair Dept. representative will return E-Mail (or other requested method)
with a RA number.
C. Mail
Mail the form (GBU 13.01) to
Bristol Babcock Inc.
Repair Dept.
1100 Buckingham Street
Watertown, CT 06795
A BBI Repair Dept. representative will return call (or other requested method) with
a RA number.
D. Phone
Calling the BBI Repair Department at (860) 945-2442. A BBI Repair Department
representative will record a RA number on the form and complete Part I, then send
the form to the Customer via fax (or other requested method) for Customer
completion of Parts II & III.
A copy of the completed Repair Authorization Form with issued RA number should be included with the product being returned. This will allow us to quickly track, repair, and
return your product to you.
Bristol Babcock Inc. Repair Authorization Form
(Providing this information will permit BBI to effectively and efficiently process your return. Completion is required to
receive optimal lead time. Lack of information may result in increased lead times.)
●Avoid Delays and problems in getting your system on-line
●Minimize installation, start-up and maintenance costs.
●Make the most effective use of our hardware and software.
●Know your system.
As you know, a well-trained staff is essential to your operation. Bristol Babcock offers a full
schedule of classes conducted by full-time, professional instructors. Classes are offered
throughout the year at four locations: Houston, Birmingham, Orlando and our Watertown,
CT headquarters. By participating in our training, your personnel can learn how to install,
calibrate, configure, program and maintain any and all Bristol Babcock products and realize
the full potential of your system.
For information or to enroll in any class, contact our training department in Watertown at
(860) 945-2269. For Houston classes, you can also contact our Houston office, at (713) 685-
6200.
BLANK PAGE
A Few Words About Bristol Babcock
For over 100 years, Bristol7 has been providing innovative solutions for the measurement
and control industry. Our product lines range from simple analog chart recorders, to
sophisticated digital remote process controllers and flow computers, all the way to turnkey
SCADA systems. Over the years, we have become a leading supplier to the electronic gas
measurement, water purification, and wastewater treatment industries.
On off-shore oil platforms, on natural gas pipelines, and maybe even at your local water
company, there are Bristol Babcock instruments, controllers, and systems running year-in
and year-out to provide accurate and timely data to our customers.
Getting Additional Information
In addition to the information contained in this manual, you may receive additional assistance in using this product from the following sources:
Contacting Bristol Babcock Directly
Bristol Babcock's world headquarters are located at 1100 Buckingham Street, Watertown,
Connecticut 06795, U.S.A.
Our main phone numbers are:
(860) 945-2200
(860) 945-2213 (FAX)
Regular office hours are Monday through Friday, 8:00AM to 4:30PM Eastern Time,
excluding holidays and scheduled factory shutdowns. During other hours, callers may leave
messages using Bristol's voice mail system.
Telephone Support - Technical Questions
During regular business hours, Bristol Babcock's Application Support Group can provide
telephone support for your technical questions.
For technical questions about TeleFlowÔ products call (860) 945-8604.
For technical questions about ControlWave call (860) 945-2244 or (860) 945-2286.
For technical questions regarding Bristol’s OpenEnterprise product, call (860) 945-2501 or
e-mail: openenterprise@bristolbabcock.com
For technical questions regarding ACCOL products, Open BSI Utilities, as well as
Bristol's EnterpriseServer
For technical questions about Network 3000 hardware, call (860) 945-2502.
You can e-mail the Application Support Group at: bsupport@bristolbabcock.com
The Application Support Group also maintains a service area within our main web site.
Technical information, as well as software updates are available in this area. To access our
web site, go to: bristolbabcock.com/services/techsupport/
For assistance in interfacing Bristol Babcock hardware to radios, contact Communication
Technologies in Orlando, FL at (407) 629-9463 or (407) 629-9464.
Telephone Support - Non-Technical Questions, Product Orders, etc.
Questions of a non-technical nature (product orders, literature requests, price and delivery
information, etc.) should be directed to the nearest sales office (listed below) or to your
Bristol-authorized sales representative.
Major U.S. Sales OfficesMajor International Sales Offices:
Watertown, CT (860) 945-2262Bristol Babcock Ltd (UK): (441) 562-820-001
Birmingham, AL (205) 980-2010Bristol of Canada: (416) 675-3820
Ontario, CA (909) 923-8488Bristol Babcock Asia Pacific 61 8-9455-9955
Farmington, NM (505) 327-3271BBI, S.A. de C.V. (Mexico) (525) 254-2131
Houston, TX (713) 685-6200
Richardson, TX (972) 238-8935
Please call the main Bristol Babcock number (860-945-2200) if you are unsure which office
covers your particular area.
Visit our Site on the World Wide Web
For general information about Bristol Babcock and its products, please visit our site on the
World Wide Web at: www.bristolbabcock.com
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