First Virtual Communications 1150E User Manual

Title page

Nortel Communication Server 1000

IP Phone 1150E

User Guide

Revision history

May 2007

Standard 01.03. This document is up-issued to support Nortel Communication Server 1000 Release 5.0 software. This document was up-issued to 01.03 to reflect a change in technical content found in the regulatory section.

October 2006

Standard 01.02. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 software. This document was up-issued to 01.02 to reflect a change in technical content found in the regulatory section.

October 2006

Standard 01.01. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 software. This document was up-issued to 01.01 to reflect a change in technical content found in the regulatory section.

Revision history

About the Nortel IP Phone 1150E . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 22

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Managing your Station Control Password (SCPW) . . . . . 23

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 26

Entering text using the telephone dialpad . . . . . . . . . . . . . . . 27

Editing text using the context-sensitive soft keys . . . . . . . . . . 27

Contents

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 30

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connecting the components of the phone . . . . . . . . . . . . . . . 31

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 36

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 37

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 39

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 41

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 41

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 42

Viewing phone information . . . . . . . . . . . . . . . . . . . . . . . . 43

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Selecting a headset type . . . . . . . . . . . . . . . . . . . . . . . . . 44

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 45

Contents

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 51

Setting the call indicator light . . . . . . . . . . . . . . . . . . . . . . 51

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 52

Configuring the name display format . . . . . . . . . . . . . . . . 54

To configure name display format: . . . . . . . . . . . . . . . . . . 54

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using the Password Admin menu . . . . . . . . . . . . . . . . . . . . . 56

Call Center Agent/Supervisor Features . . . . . . . . . . . . . . . 59

Headset interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Agent login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Assignment (MQA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Default login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Agent logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Call Center Agent features . . . . . . . . . . . . . . . . . . . . . . . . . 64

Use Activity Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Answer Call Center calls . . . . . . . . . . . . . . . . . . . . . . . . . 64

Call Forcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

The Emergency Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Use Not Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Activate Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Making non-ACD calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Contact your supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Use Walkaway and Return from Walkaway . . . . . . . . . . . 69

Call Center Supervisor Features . . . . . . . . . . . . . . . . . . . . . 72

Agent Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Answer Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Answer Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Call Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Use the Supervisor Observe and Supervisor Headset Port

. 74

Contents

Observe Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

IP Phone 1150E non-ACD call features . . . . . . . . . . . . . . . 79

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . 85

Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Calling Party Number/Charge Account . . . . . . . . . . . . . . . . . . 93

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Tracing a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Additional Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using the buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using Call Page Connect to make an announcement . . . . . . 96

Charging a call or charging a forced call . . . . . . . . . . . . . . . . 97

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Contents

Override Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Using the Voice Messaging control screens . . . . . . . . . . . . . 106

Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . 108

Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Forward calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Forward internal calls only . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Secure your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Join a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Selectable Conferee Display and Disconnect . . . . . . . . . . . 118

Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 122

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 122

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 130

Using Virtual Office on your Remote phone . . . . . . . . . . 131

Using Virtual Office on your Office phone . . . . . . . . . . . 133

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 135

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 136

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 138

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 139

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 139

Contents

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 140

Regulatory and safety information . . . . . . . . . . . . . . . . . . 141

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 144

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Contents

About the Nortel IP Phone 1150E

The Nortel IP Phone 1150E provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required. The CS 1000 system automatically controls incoming call routing to answering positions, and can provide music or recorded announcements to waiting callers.

The IP Phone 1150E can be configured for either an Agent, or Supervisor. It is shipped in the Agent configuration, but can be modified to support the Supervisor configuration. Depending on your role, you will have been provided with one of the two configurations.

Note:

In this document,

Distribution phone (ACD)

Figure 1: Self-labeled line/programmable feature keys and contextsensitive soft keys

Call Center phone

are interchangeable terms for the 1150E.

and

Automatic Call

About the Nortel IP Phone 1150E

Basic features

The IP Phone 1150E supports the following features:

• six self-labeled line/programmable with labels and indicators

• four context-sensitive soft keys providing access to a maximum of nine features

Note:

Some IP Phone 1150E phones are not configured to support

soft key functionality. Contact your system administrator.

For information about context-sensitive soft keys, see

Release Communication Server Release 5.0

• graphical, high-resolution pixel-based display, backlit, with adjustable contrast

• volume control keys for adjusting ringer, speaker, and headset volume

• seven specialized feature keys:

—Copy

—Services

—Quit/Stop

— Message/Inbox

— Shift/Outbox

—Directory

— Feature (reserved for future use)

• seven dedicated Automatic Call Distribution (ACD) fixed keys for default Agent key configuration with an integrated LED (configured by your system administrator):

— Supervisor Talk/Listen

(NN43001-115).

New in This

— Emergency

— Supervisor

— Make Busy

— Not Ready

About the Nortel IP Phone 1150E

—In-Calls

— Activity

• eight dedicated ACD fixed keys for Supervisor key configuration with an integrated LED (configured by your system administrator):

— Supervisor Talk/Listen

— Display Agents

— Interflow

— Answer Emergency

— Answer Agent

—Call Agent

— Observe Agent

—In-Calls

• Call Duration Timer

• Corporate Directory

• Personal Directory

• Redial List

• Callers List

• Password Administration

• Virtual Office

• Branch Office

• integrated Gigabit Ethernet switch for shared PC access

— LAN Ethernet port

— PC Ethernet port

• Agent headset port

• Supervisor headset port

• USB port to support standard USB keyboard, mouse, or powered hub

Note:

Powered downstream 1.1-compliant USB hubs are supported,

including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

About the Nortel IP Phone 1150E

• automatic network configuration

• Hearing Aid Compatibility (HAC) as per FCC Part 68

• wireless device support (Agent port, only) through Bluetooth®

1.2 compliant Audio Gateway Headset Profile)

• language support: English, French, Swedish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Russian, Latvian, Turkish, and Katakana

Figure 2: IP Phone 1150E

About the Nortel IP Phone 1150E

Telephone controls

This section describes the controls on your IP Phone 1150E. In some geographic regions, the IP Phone 1150E is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example (Services).

Fwd

More...

context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

When a triangle appears before a soft key label, the feature is active.

Press the More.. key to access the next layer of context-sensitive soft keys (selflabeled).

The keys on either side of the LCD display area are Self-labeled line/programmable

feature keys, with labels on the LCD. These

keys also function as Line (DN) keys.

A steady LCD icon beside a Line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed.

A steady LCD icon beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed.

About the Nortel IP Phone 1150E

(Volume +)

(Volume -)

Use the Volume control buttons to adjust the volume of the ringer, headset, and speaker. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

Use Up and Down keys to scroll up and down in lists, and the Left and Right keys to position the cursor. You can also use the Left and Right keys to select editable fields that appear on the phone. Press the Right key to select the field below the current position, or press the Left key to select the field above the current position.

Use the Send/Enter key, at the center of the Navigation key cluster, to confirm menu selections.

Note:

In most menus, you can use the

Send/Enter key instead of the Select

soft key.

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.

Use the Expand key to access external server applications.

About the Nortel IP Phone 1150E

Feature key (reserved for future use)

Activity key (reserved for future use)

Use the Goodbye key to terminate an active call.

Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation.

Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to headset microphones.

Note 1:

The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Note 2:

The Supervisor key acts as a mute key for the Supervisor. It is active when flashing.

Press the Make Busy key to log out of the ACD queue and agent position.

Press the Not Ready key to exit the ACD queue without logging out.

Press the In-Calls key to answer incoming ACD calls.

About the Nortel IP Phone 1150E

When a message is waiting, the red Visual

Alerter/Message Waiting indicator flashes.

Also, this indicator flashes when the set ringer is on.

When a data-related message, such as an instant message, is received, the blue

Feature Status Lamp flashes. Also, this

indicator flashes when a contact has come online.

Note:

support and, therefore, is not available on all phones; consult your administrator.

Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

This function requires server

About the Nortel IP Phone 1150E

Press the Services key and use the navigation keys to access the following items:

• Telephone Options:

— Volume adjustment

— Contrast adjustment

— Language

—Date/Time

— Display diagnostics

— Local Dialpad Tone

— Set Info

— Diagnostics

— Headset Type

— Call Log Options

— Ring type

—Call Timer

— Call Indicator Light

— Change Feature Key Label

— Name Display Format

— Live Dialpad

Press the (Quit) key to exit an active menu or dialog. Pressing the Quit key does not affect the status of active calls.

Press the Shift/Outbox key to toggle between two feature key pages and to access an additional six lines/features.

About the Nortel IP Phone 1150E

• Password Admin:

— Station Control Password

(continued)

Note:

not available on all IP Phone 1150E phones. Consult your system administrator.

• Display Network Diagnostics Utilities

Note:

or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Press the Services key to exit from any menu or menu item.

The Password Admin menu is

Only your system administrator

Press the Services key twice to access the

Local Tools menu, and use the navigation

keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

• 4. Lock Menu

Press the Services key to exit from any menu or menu item.

Note:

Your system administrator can establish a password for the Local Tools menu. If you attempt to access the Local Tools menu and a dialog box appears prompting you for a password, contact your system administrator.

About the Nortel IP Phone 1150E

Press the Message/Inbox key to access your voice mailbox.

Note:

This function is not available on all phones; consult your system administrator.

The following telephone controls are IP Phone 1150E Supervisor phones only.

Press the Ans Emerg key to join the agent in an emergency situation call.

Press the Interflow key to forward calls to a predefined target queue when the call backlog, or the waiting time in the queue exceeds a set threshold.

Press the Ans Agent key to open the direct line between the Supervisor and the agent.

The Ans Agent key corresponds to the agent Supervisor key.

Press the Call Agent key to connect to an agent position.

Press the Obv Agent key to monitor activity on the agent phone.

About the Nortel IP Phone 1150E

Telephone display

Your IP Phone 1150E has three display areas:

• The upper display area provides line and feature key status.

• The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and telephone information.

• The lower display area provides feature soft key label information.

Figure 3: IP Phone 1150E LCD screen

Call features and Flexible Feature Codes

Some features are not available on all telephones. Call features and Flexible Feature Codes (FFC) must be assigned to your telephone and supported by system software. Contact your system administrator to configure these features and codes on your telephone.

About the Nortel IP Phone 1150E

Security features

The following security features are available on your IP Phone 1150E:

• Using encrypted calling

• Managing your Station Control Password (SCPW)

Using encrypted calling

Your IP Phone 1150E supports secure communication using SRTP media encryption. If the feature is enabled, a security icon appears on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your telephone

• password-protected telephone features (for example, Personal Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed information.

To change your SCPW:

1. Press the Services key.

(Services)

2. Press the Up/Down keys to scroll and highlight Password Admin.

About the Nortel IP Phone 1150E

3. Press the Send/Enter key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down keys to scroll and highlight New Password.

6. Press the Send/Enter key.

7. Use the dialpad to enter the new password.

Select

8. Press the Select soft key to accept the new password.

If you are locked out of your IP Phone 1150E, or if you forget your SCPW, contact your system administrator.

Note:

The default configuration for Password Protection is off.

To turn Password Protection on or off:

1. Press the Directory key.

(Directory)

About the Nortel IP Phone 1150E

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

Enter

Yes No

Done

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Enable Password Protection

— Disable Password Protection

6. Choose one of the following contextsensitive soft keys:

— Yes to accept the selection

— No to return to the Directory menu

7. Press the Done soft key.

Entering and editing text

You can enter and edit text on your IP Phone 1150E using the following methods:

• “Entering text using the telephone dialpad” on page 27

• “Editing text using the context-sensitive soft keys” on page 27

The use of any of these methods for text entry or editing depends on the application. Table 1 shows the applications and input devices that you can use for text entry.

Table 1: Application text entry

For: Use:

Call Server-related applications (for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications USB keyboard

Local Tools menu USB keyboard

Dialpad

USB keyboard for numeric entries only

Dialpad for numeric entries

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in telephone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.

Entering and editing text

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. Table 2 shows the function keys and their associated action during telephone calls.

Table 2: USB keyboard function keys during telephone calls

Function key Action

f1 Go to speaker mode

f2 Go to Headset mode

f3 Place the current call on hold

f4 Mute the current call

f5 Volume up

f6 Volume down

f7 Copy

f8 Quit

Entering text using the telephone dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List. Use the dialpad in conjunction with the context-sensitive soft keys.

For example, if you want to enter the letter A, press the number 2 key once. If you want to enter the letter C, press the number 2 key three times. No letters are associated with the number 1 or the 0 keys.

Editing text using the context-sensitive soft keys

You can use context-sensitive soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List. Use the contextsensitive soft keys in conjunction with the dialpad.

Entering and editing text

To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.

To edit text with the context-sensitive soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the character you want is not visible, press the More... contextsensitive soft key to access the next layer of context-sensitive soft keys.

5. To add non-alphanumeric symbols, press the Symbol contextsensitive soft key, and perform the following:

a. Press the Up navigation key to access the symbols.

b. Press the Left/Right navigation keys to move to a specific

symbol.

c. Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.

When you are editing text using the context-sensitive soft keys, various commands are available on the soft keys to help you, as described in Table 3.

Table 3: Editing context-sensitive soft key description (Part 1 of 2)

Soft key Description

Cancel Cancel an action.

Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected).

Clear Clear the input field.

Case Switch the next character to either uppercase or

lowercase.

Delete Backspace one character.

Entering and editing text

Table 3: Editing context-sensitive soft key description (Part 2 of 2)

Soft key Description

Done/Select/Enter Varies, depending on the state of your phone.

More.. Access additional context-sensitive soft keys.

Connecting the components

Figure 4 shows connections on the IP Phone 1150E.

Figure 4: IP Phone 1150E connections

Tilt lever button

Accessory Expansion module port*

PC Ethernet port

Agent headset port

Supervisor headset port

LAN Ethernet port

AC adapter port

USB port

WARNING *Ensure that the protective rubber cap on the IP Phone 1150E: Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Accessory Expansion Module connector to this port can cause damage to the phone.

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