1
Quick reference guide
Quick
reference
guide
for XAC countertop and mobile terminals
Welcome
to First Data
Merchant
Solutions
3
Quick reference guide
Let us
show you
how to use
your new
terminal
4
Quick reference guide
Key functions
Switching the terminal on/off
Your terminal layout
Switching on
To turn the terminal on, ensure all power cables are plugged
in (power cables apply for countertop terminals only) then
hold down the red X key until the screen is activated.
Switching off
To turn the terminal off hold down the red X key and follow
the prompts on the screen.
Receipt printer
Integrated contactless card reader lights
(Contactless reader is embedded behind screen)
Colour touch-screen terminal display
Magnetic stripe card reader
Alpha/numeric keys
Power on/off and cancel key
Back key
Enter key
Chip card reader
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Quick reference guide
Transaction processing options
Loading receipt paper
1. Open the printer cover by gently pulling the printer
cover’s latch, then lift the cover away from the printer.
2. Load a receipt roll into the printer.
3. Ensure the roll will feed out of the terminal so that the
print side of the paper faces the operator.
4. Close the cover by pressing down evenly on both side
tabs, or by pressing on the centre of the printer cover.
5. Use the serrated bar to tear off any excess paper.
Smart Card Reader
Insert the card into the card reader with the gold chip
facing upward, as shown in the image.
Magnetic Card Reader
Swipe the card with the magnetic stripe facing inwards.
Contactless Card Reader
Place the contactless card near the card reader antenna
during the transaction.
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Quick reference guide
Purchase transaction steps
Administration function
1. Select Transaction from the main screen
2. Select Purchase
3. Key in the purchase amount and press the green
ENTER key on the keypad
4. Insert, Tap or Swipe the card
5. Select the account type
6. Confirm the transaction amount
7. Customer to enter PIN or sign
8. If the customer requires a copy of the receipt press
the green thumbs up button, if not press the red thumbs
down button
Using your touch screen, follow the steps below and prompts on your EFTPOS screen:
Settlement
The settlement function provides a Settlement Summary receipt that summarises EFTPOS transactions taken
as at the current settlement date. The net total amount on the receipt will be credited to the nominated bank
account you have provided to First Data Merchant Solutions.
Important: We recommend that you perform a settlement each day. If you do not, a settlement will
automatically be ‘forced’ by First Data Merchant Solutions between 1730 and 1800 local time.
You can perform a settlement by following the steps:
1. Select Settlement from the main screen if it is
configured as a hot key
2. Alternatively, Select Transaction, then select
Settlement from the transaction list
3. The terminal will display the settlement processing
status on the screen
Tip:
You can perform a purchase transaction in three
simple steps.
Simply start keying in the transaction amount from
either the idle screen (the main screen) or when the
terminal is in ‘screen saver’ mode and the terminal
will recognise that you are undertaking a basic
purchase transaction.
This means if the purchase is performed as a
contactless transaction, you can perform a
transaction by following the steps:
1. Type the purchase amount
2. Present/tap the card
3. Print the customer’s receipt
<< status msg>>
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Quick reference guide
Reports
You can generate reports from the Reports menu.
Settlement report
The settlement report contains three separate sub
reports, as follows:
> The subtotal report displays the subtotals for
purchases, cash outs and refunds for each card
type also including tips for charge cards and
a summary of electronic fallback transactions
in the current period (i.e. since the last
settlement).
> The last settlement report displays the totals
for purchases, cash outs and refunds for each
card type also including tips for charge cards,
a summary of pre-authorisation transactions and
a summary of electronic fallback transactions in
the last settlement.
> The previous settlement report displays the
totals for purchases, cash outs and refunds
for each card type also including tips for
charge cards, a summary of pre-authorisation
transactions and a summary of electronic
fallback transactions during the previous
settlement period.
Hot keys
There are three programmable hot keys that can
be set to execute certain functions from the
terminal’s idle screen. Hot keys provide faster
access to frequently used functions. Once assigned,
pressing a function’s hot key will have the same
effect as selecting its equivalent key from the
Transaction menu. The following functions can
be assigned as hot keys.
> Cashout
> Checkout
> Purchase-ECI
> Purchase-MOTO
> Pre-auth
> Purchase
> Refund
> Settlement
> Tip- Addition
> Void
Daily reports
The daily report displays:
> Debit totals for all card types
> Totals per card type (non-charge cards) – a
summary of all purchases, cash outs and
refunds, with the number of occurrences and
the sub total amounts for each transaction type.
> Totals per charge card type – a summary
of all purchases, tips, cash outs and refund
transactions, with the number of occurrences
and the sub total amounts for each transaction
type.
> A pre-authorisation summary for all card types.
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Quick reference guide
Let us
show you
how to
read your
receipts and
statements
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Quick reference guide
MERCHANT ID 4229851 2345678
TERMINAL ID
12345678
USER
01
INV NO
000012
STAN
000034
ACCOUNT TYPE SAVINGS
……..4221(s)
10/14
PURCHASE
$80.00
TOTAL $80.00
AUTH ID
00321
RRN 1234560 00034
APPROVED 00
XXXX Merchant
123 Sydney Street
North Sydney NSW 2060
Merchant Copy
01 FEB 2015 16:00:22
Note: Graphic will only print on the customer copy of the receipt.
Example of purchase transaction record
Receipt
Your business name and address
Date and time of transaction
Your merchant ID number
Your terminal ID number
Account type
Truncated card number
Expiry date
Total amount
Transaction approved/declined
10
Quick reference guide
For all inquiries, please call: 1800 243 444
ALKYONA PTY LTD
Adelaide Pavilion
Cnr South Terrace and Peacock RD
ADELAIDE SA 5000
From August 1, 2014, your customers will
need to use a PIN when processing credit and
debit cards through your EFTPOS terminal.
Your terminal will be updated automatically to
reflect the mandate via BWA Merchant
Services.
We’ve developed a purpose-built pay-at-table
app for our new mobile EFTPOS terminal to
help with this transition. Call to find out more
1800 243 444.
MERCHANT STATEMENT
TAX INVOICE
Merchant Number
87008413
Period
1 - 30 June, 2014
Invoice Number
B00790691
Date Issued
30 June, 2014
Summary
Merchant Service Fees (MSF) $41.29
Credit Card Interchange $381.20
Other Charges $88.95
Net Charges(Including GST) $511.44
GST Charged $46.50
Merchant ABN
71 291 135 625
Transaction Totals
Card Type Sales Sales Amount Returns Returns Amount Net Sales
VISA 9 $10,363.89 0 $0.00 $10,363.89
MCD 23 $18,135.29 0 $0.00 $18,135.29
Debit Card - EFTPOS 7 $302.25 0 $0.00 $302.25
Total 39 $28,801.43 0 $0.00 $28,801.43
Transaction Charges
Card Type Sales Fee Sales Fee Amount Returns Fee Returns Fee Amount Net MSF
VISA 0.14% $14.51 0.00% $0.00 $14.51
MCD 0.14% $25.38 0.00% $0.00 $25.38
Debit Card - EFTPOS $0.20 $1.40 0.00% $0.00 $1.40
Total $41.29 $0.00 $41.29
12345678
Earn $125 for every business owner you
refer to First Data Merchant Solutions*
* This offer is available to existing merchants only
and is subject to eligibility criteria
(available on request).
All cash back payments are GST inclusive and
will be paid when we have an operating and valid
processing agreement in place.
B15847592
12 345 678 901
Business Name
Addressed to
Street Number, Street Name
City, State, Post Code
Statement
Your merchant ID number
Statement
period
indicates the
date range
included
on this
statement
MSF fees paid to First Data Merchant Solutions
Your business ABN
This message is regularly updated with
relevant information and insights to help you
A
A
B
C
2015
2015
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Quick reference guide
MERCHANT STATEMENT
TAX INVOICE
Credit Card Interchange Billed
Scheme Category No. of Txns Value of Txns Per Tran Rate %Rate Fee
Visa AU ELECTRONIC
PRM
2 $6,399.36 N/A 1.0230% $65.47
Visa AU CORPORATE 3 $3,192.55 N/A 1.3200% $42.15
MasterCard AU CORPORATE 5 $2,106.25 N/A 1.1000% $23.16
MasterCard AU SUPER PREM 2 $8,613.50 N/A 1.7500% $150.74
MasterCard AU CORPORATE 2 $1,782.65 N/A 1.1000% $19.61
MasterCard AU CORP EXEC 2 $2,641.15 N/A 1.4300% $37.77
Visa AU PURCHASING 1 $707.00 N/A 1.3200% $9.33
MasterCard AU CORPORATE 4 $1,959.40 N/A 1.1000% $21.55
MasterCard AU CORPORATE 1 $903.95 N/A 1.1000% $9.94
MasterCard AU BASE PRM 3 $73.79 N/A 1.0400% $0.76
Visa AU ELECTRONIC
DB
1 $15.00 $0.0880 0.0000% $0.09
MasterCard AU ELECTRONIC 3 $39.60 N/A 0.3300% $0.13
MasterCard AU ELECTRONIC 1 $15.00 N/A 0.3300% $0.05
Visa AU INF SIG ELEC 1 $18.18 N/A 1.9800% $0.36
Visa AU ELECTRONIC
DB
1 $31.80 $0.0880 0.0000% $0.09
Total 32 $28,499.18 $381.20
Other Charges
Type Fee per Item Count Amount
Terminal Rental Fee $29.95 1 $29.95
Communications Fee $59.00
Total $88.95
Settlement Amounts
Date No. of Sales Sales Amount No. of Returns Returns Amount Net Settlement
01/06/2014 1 $14.00 0 $0.00 $14.00
03/06/2014 1 $2,671.45 0 $0.00 $2,671.45
04/06/2014 1 $1,748.30 0 $0.00 $1,748.30
05/06/2014 3 $1,753.35 0 $0.00 $1,753.35
Fees set by and paid to Visa and MasterCard
Ongoing account keeping fees and other charges
B
Daily settlement amount total
C
MERCHANT STATEMENT
TAX INVOICE
Credit Card Interchange Billed
Scheme Category No. of Txns Value of Txns Per Tran Rate %Rate Fee
Visa AU ELECTRONIC
PRM
2 $6,399.36 N/A 1.0230% $65.47
Visa AU CORPORATE 3 $3,192.55 N/A 1.3200% $42.15
MasterCard AU CORPORATE 5 $2,106.25 N/A 1.1000% $23.16
MasterCard AU SUPER PREM 2 $8,613.50 N/A 1.7500% $150.74
MasterCard AU CORPORATE 2 $1,782.65 N/A 1.1000% $19.61
MasterCard AU CORP EXEC 2 $2,641.15 N/A 1.4300% $37.77
Visa AU PURCHASING 1 $707.00 N/A 1.3200% $9.33
MasterCard AU CORPORATE 4 $1,959.40 N/A 1.1000% $21.55
MasterCard AU CORPORATE 1 $903.95 N/A 1.1000% $9.94
MasterCard AU BASE PRM 3 $73.79 N/A 1.0400% $0.76
Visa AU ELECTRONIC
DB
1 $15.00 $0.0880 0.0000% $0.09
MasterCard AU ELECTRONIC 3 $39.60 N/A 0.3300% $0.13
MasterCard AU ELECTRONIC 1 $15.00 N/A 0.3300% $0.05
Visa AU INF SIG ELEC 1 $18.18 N/A 1.9800% $0.36
Visa AU ELECTRONIC
DB
1 $31.80 $0.0880 0.0000% $0.09
Total 32 $28,499.18 $381.20
Other Charges
Type Fee per Item Count Amount
Terminal Rental Fee $29.95 1 $29.95
Communications Fee $59.00
Total $88.95
Settlement Amounts
Date No. of Sales Sales Amount No. of Returns Returns Amount Net Settlement
01/06/2014 1 $14.00 0 $0.00 $14.00
03/06/2014 1 $2,671.45 0 $0.00 $2,671.45
04/06/2014 1 $1,748.30 0 $0.00 $1,748.30
05/06/2014 3 $1,753.35 0 $0.00 $1,753.35
06/06/2014 1 $574.65 0 $0.00 $574.65
11/06/2014 5 $10,018.90 0 $0.00 $10,018.90
13/06/2014 1 $429.25 0 $0.00 $429.25
16/06/2014 1 $808.00 0 $0.00 $808.00
17/06/2014 1 $707.00 0 $0.00 $707.00
19/06/2014 1 $429.25 0 $0.00 $429.25
20/06/2014 2 $3,847.91 0 $0.00 $3,847.91
24/06/2014 2 $1,333.20 0 $0.00 $1,333.20
25/06/2014 1 $364.00 0 $0.00 $364.00
26/06/2014 1 $898.90 0 $0.00 $898.90
27/06/2014 4 $2,857.65 0 $0.00 $2,857.65
28/06/2014 13 $345.62 0 $0.00 $345.62
Total 39 $28,801.43 0 $0.00 $28,801.43
©2015 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names used in this material are
the property of their respective owners.
Need a bit
of help?
Contact us
©2015 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names
used in this material are the property of their respective owners. 147162 10.2015 QRG
Visit the ‘Merchant Support’
page at firstdatams.com.au
or call 1800 243 444
Our dedicated team of experts can assist you over the phone 24/7 with
questions, problem resolution and extra training. Keep your merchant ID
number handy when you call, this will help speed up your enquiry.
A comprehensive user guide to the EFTPOS terminal can be downloaded on
our website. The site is equipped to keep you up to date with news, forms
and guides, security and fraud prevention information, access to our online
reporting tool and much more.
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