First Data OMNI 3750 Quick Reference Manual

VOID
Use this procedure to void any Gift Card transaction in the current open batch.
VALUELINK MENU [Menu header alternately displ a ys
REDEEM = F2 ACTIVATE = F3 RELOAD = F4
Press
BALANCE INQ = F1 BALANCE XFER = F2 VOID = F3 CASHOUT = F4
Press F3
VOID LAST TRANS? YES NO
Press ‘F’ key for desired option
RETRIEVE BY: INV# ACCT#
Press ‘F’ key for desired option
Terminal May Prompt:
INVOICE NUMBER or LAST 4 DIGITS
Key Invoice Number or last 4 digits of Card Account Number
and press
VOID VALUELINK <transaction type> <card number> $$.$$ YES NO NEXT
Press ‘F’ key for desired option
Terminal May Prompt:
CLERK or SERVER ID:
Key Clerk or Server ID Number and press
DIALING… [Terminal will communicate with
the host for approval]
PRNT CUST COPY? YES NO
Press “F” key for desired op tion. The terminal will automatically return to the VALUELINK menu
OMNI 3750
STANDALONE
GIFT CARD
APPLICATION
Standard
QUICK REFERENCE
GUIDE
Version 2.1
January 2007
This publication is proprietary to First Data Corporation® and is intended solely for the
contractual use of First Data Corporation customers.
PROGRAMMING INFORMATION
MERCHANT NUMBER Merchant ID (MID) Terminal ID (TID) Download Telephone No. Touch Tone or Rotary Dial
HELP DESK PHONE NUMBER
CUSTOMER SUPPORT 1-800-236-8122
REPORTS
Use this procedure to select reports to be printed.
VALUELINK MENU [Menu header alternately
displays “VALUELINK” and current date/time]
Select the right-most purple button directly under the display
Terminal May Prompt:
Password:
Key password and press
REPORTS Totals Report = F2 Detail Report = F3 Server Reports = F4
Press ‘F’ key for desired option
Report Name [Terminal will print report
while name of selected report displays on screen]
Delete Batch? YES NO
Press “F” key for desired option. The terminal will automatically return to the REPORTS menu
REPORTS Totals Report = F2 Detail Report = F3 Server Reports = F4
Press “F” key for desired option or press
to return to the VALUELINK menu.
NOTE:
SOME PROMPTS MAY VARY BASED UPON THE TERMINAL SETUP.
ACTIVATE
Use this procedure to activa te a gift card for a specific dollar amount.
VALUELINK MENU [Menu header alternately displ a ys
“VALUELINK” and current date/time]
REDEEM = F2 ACTIVATE = F3 RELOAD = F4
Press F3
Swipe or Enter ACCT:
Swipe card or manually key card number and press
(Enter)
Terminal May Prompt:
CLERK or SERVER ID:
Key Clerk or Server ID Number and press
AMOUNT: $
Key amount and press
DIALING… [Terminal will communicate with
the host for approval]
PRNT CUST COPY? YES NO
Press “F” key for desired option. The terminal will automatically return to the VALUELINK menu
REDEEM
Use this procedure to rede em (spend) a specific amount from the gift card.
VALUELINK MENU [Menu header alternately displ a ys
“VALUELINK” and current date/time]
REDEEM = F2 ACTIVATE = F3 RELOAD = F4
Press F2
Swipe or Enter ACCT:
Swipe card or manually key card number and press
(Enter)
Terminal May Prompt:
CLERK or SERVER ID:
Key Clerk or Server ID Number and press
AMOUNT: $
Key amount and press
DIALING… [Terminal will communicate with
the host for approval]
PRNT CUST COPY? YES NO
Press “F” key for desired option. The terminal will automatically return to the VALUELINK menu
CASHOUT
Use this procedure if the consumer wants the balance on their gift card given back to them in cash.
VALUELINK MENU [Menu header alternately displays
“VALUELINK” and current date/time]
REDEEM = F2 ACTIVATE = F3 RELOAD = F4
Press
BALANCE INQ = F1 BALANCE XFER = F2 VOID = F3 CASHOUT = F4
Press F4
Swipe or Enter ACCT:
Swipe card or manually key card number and press
(Enter)
Terminal May Prompt:
CLERK or SERVER ID:
Key Clerk or Server ID Number and press
DIALING… [Terminal will communicate with
the host for approval]
PRNT CUST COPY? YES NO
Press “F” key for desired option. The terminal will automatically return to the VALUELINK menu
RELOAD
Use this procedure to reload/add a specific amount onto an already active gift card.
VALUELINK MENU [Menu header alternately displ a ys
“VALUELINK” and current date/time]
REDEEM = F2 ACTIVATE = F3 RELOAD = F4
Press F4
Swipe or Enter ACCT:
Swipe card or manually key card number and press
(Enter)
Terminal May Prompt:
CLERK or SERVER ID:
Key Clerk or Server ID Number and press
AMOUNT: $
Key amount and press
DIALING… [Terminal will communicate with
the host for approval]
PRNT CUST COPY? YES NO
Press “F” key for desired option. The terminal will automatically return to the VALUELINK menu
BALANCE TRANSFER
Use this procedure to transfer the balance from an old/defective gift card to a new inactive card. The new card will become active once the terminal completes the transfer.
VALUELINK MENU [Menu header alternately displays
“VALUELINK” and current date/time]
REDEEM = F2 ACTIVATE = F3 RELOAD = F4
Press
BALANCE INQ = F1 BALANCE XFER = F2 VOID = F3 CASHOUT = F4
Press F2
ENTER OLD CARD
Manually key old card number and press
(Enter)
SWIPE NEW CARD Swipe the new card
Terminal May Prompt:
CLERK or SERVER ID:
Key Clerk or Server ID Number and press
DIALING… [Terminal will communicate with
the host for approval]
PRNT CUST COPY? YES NO
Press “F” key for desired option. The terminal will automatically return to the VALUELINK menu
BALANCE INQUIRY
Use this procedure to prin t the balance of any active gift card.
VALUELINK MENU [Menu header alternately displ a ys
“VALUELINK” and current date/time]
REDEEM = F2 ACTIVATE = F3 RELOAD = F4
Press
BALANCE INQ = F1 BALANCE XFER = F2 VOID = F3 CASHOUT = F4
Press F1
Swipe or Enter ACCT:
Swipe card or manually key card number and press
(Enter)
Terminal May Prompt:
CLERK or SERVER ID:
Key Clerk or Server ID Number and press
DIALING… [Terminal will communicate with
the host for approval]
PRNT CUST COPY? YES NO
Press “F” key for desired option. The terminal will automatically return to the VALUELINK menu
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