FirmTek Seritek /5PM User Manual

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SeriTek

Five Bay Hot-Swap Port Multiplier External Serial ATA Enclosure

User Manual

/5PM

FirmTek, LLC
www.firmtek.com

Copyright

Copyright © 1999-2008 FirmTek, LLC. All rights reserved. No part of this manual may be
reproduced, translated by any means, photocopied, or transmitted in any form without the prior
written permission of FirmTek.

Trademarks

FirmTek, UltraTek, AV-Tek, SeriTek names and logotypes are trademarks of FirmTek, LLC. Apple,
Macintosh, Power Macintosh, Mac OS 9.XX, OS X, and the Mac logo are registered trademarks of
Apple Computer, Incorporated. The "Built for OS X" graphic is a registered trademark of Apple
Computer, Incorporated, and used under license. Windows, Windows 98/98SE, Windows 2000,
Windows XP, and Windows 2003 are registered trademarks of Microsoft Co rporation in the United
States and other countries. All other manufacturer product names mentioned in this manual are for
identification purposes only and are trademarks or registered trademarks of their respective
owners.

Changes

FirmTek reserves the right to make any changes to product design, specifications, or details
without notice. Actual product photos or screenshots may look different from those provided.

Notice

The material content of this manual is for informational purposes only. It is possible the content of
this manual may contain technical inaccuracies, typographical, or other errors. FirmTek assumes
no liability for any errors, omissions, or from the use of this manual that may result from such
errors, including, but not limited to loss of data or profits.

Before installing SeriTek/5PM or any other hardware or software, you are responsible for backing
up data contained on any storage devices. After hardware or software installation, you are
responsible for backing up data on any storage devices at frequent intervals. FirmTek, LLC is not
liable for any loss of data or damage to equipment resulting from the use of FirmTek products.

External Shielded Serial ATA Cables

SeriTek/2SE4, SeriTek/2ME4-E, SeriTek/2SE2-E and SeriTek/2SM2-E host bus adapters use
specially shielded external Serial ATA cables to ensure integrity during data transfers. These
cables are not designed for heavy duty use. Use caution and handle the cables carefully. When
inserting and removing the cable, hold the connector at the ends (not the cable) when inserting and
removing the cable from the SeriTek/2SE4, SeriTek/2ME4-E, SeriTek/2SE2-E and SeriTek/2SM2­E and external Serial ATA enclosure.

Note: The SeriTek/2SE4, SeriTek/2ME4-E, SeriTek/2SE2-E and SeriTek/2SM2-E utilize
“Type I” Serial ATA cables and connectors: This is because of a new external SATA
cable/connector specification from the ATA Committee that defines a new “external” SATA
connector, called eSATA. See “Connecting the Shielded Data Cables” section of this
document for more details.

If you will be using the SeriTek/5PM with a Macintosh computer, please note that Macintosh
computers require unique external shielded Serial ATA cables for maximum reliability. FirmTek
Serial ATA cables were specially designed to be compatible with both PC and Macintosh
computers. Please use only FirmTek external shielded Serial ATA cables with the SeriTek/5PM.

TABLE OF CONTENTS

I. Introduction................................................................................................ 1

II. Preparing the SeriTek/5PM...................................................................... 6

Introduction...................................................................................................6

Hard Drive Installation................................................................................. 7

Front Panel Status LEDs...........................................................................11

III. Hot-Swapping Hard Drives.....................................................................12

Introduction.................................................................................................12

General Hot-Swap Guidelines..................................................................12

IV. Sleeping & Wake-UP Procedures:.........................................................13

V. Troubleshooting ...................................................................................... 13

VI. Product Support...................................................................................... 14

VII. Product Warranty and Disclaimers......................................................... 14

VIII. Regulatory Compliance Statements....................................................... 15

I. Introduction

Welcome

Congratulations and thank you for purchasing the SeriTek/5PM Five Bay Hot-Swap Port Multiplier
External Serial ATA Enclosure. This product is yet another innovative solution from the folks at
FirmTek.

About This User Manual

This user manual will introduce you to the SeriTek/5PM enclosure. Please read it carefully to
familiarize yourself with the proper operation of the SeriTek/5PM.

About Serial ATA Technology

An evolutionary replacement for the Parallel ATA storage interface, Serial ATA (Advanced
Technology Architecture) provides greater speed, simpler upgrades and easier configuration.
Serial ATA is fully compliant with the ATA protocol and offers up to 300MB/sec performance
compared to a maximum of 133MB/sec for Parallel ATA. Serial ATA devices can be hot-swapped
(with most operating systems), something that is not normally possible with Parallel ATA devices.
Serial ATA uses insulated cables that are thinner and longer with smaller 7-pin connectors.

About the SeriTek/5PM

The SeriTek/5PM is a rugged, external five-bay Hot-Swap Serial ATA (SATA) hard drive enclosure
with Port Multiplier support. It features FIS (Frame Information Structure)-based switching
technology that allows the Port Multiplier to provide high performance with up to five hard drives
while only using a single SATA data cable.
capabilities with virtually unlimited storage possibilities in a small form-factor package. Built from
the ground-up as a true Serial ATA solution, the SeriTek/5PM features a case made of aluminum
for maximum durability and heat dissipation.

SeriTek/5PM extends Serial ATA’s storage capabilities outside of the computer chassis with
flexibility on par with USB 2.0 or FireWire 800 but with much higher 3.0 Gbps transfer rates. Serial
ATA Hard drives can be swapped in and out of the SeriTek/5PM enclosure within secon ds.

Allowing for true end-to-end Serial ATA capabilities, SeriTek/5PM is compatible with external
PCI/PCI-X and PCIe to Serial ATA host adapters such as the SeriTek/2SE4, SeriTek/2ME4-E,
SeriTek/2SE2-E and SeriTek/2SM2-E (using eSATA to eSATA data cables). The SeriTek/2SE4,
SeriTek/2ME4-E, SeriTek/2SE2-E and SeriTek/2SM2-E, like the SeriTek/5PM enclosure, are
custom designed with shielded Serial ATA ports which meet regulatory requirements for
electrostatic discharge (ESD), electromagnetic interference (EMI) emissions, and susceptibility.
This ensures that a good ground path between the cables and the connectors exists to prevent any
ESD discharge during cable insertion or removal.

In contrast to competing solutions, the SeriTek/5PM is designed with an innovative internal Serial
ATA direct backplane (no data cable inside the enclosure) that makes the installation and removal
of disk drives very easy and provides maximum signal/data transfer quality.

The SeriTek/5PM also provides versatile hot-swap

- 1 -

Package Contents

One Five-Bay external

drive trays (pre-inserted)

Part number SATA-5PM includes:

Serial ATA chassis

Five removable hard

Two keys

Twenty hard drive

countersink-style
mounting screws

Four clear rubber feet

(Pre-installed)

One external shielded

Serial ATA data cables

eSATA, 1-meter each

One power cord

One CD-ROM containing

the SeriTek/5PM

User’s Manual

Part number SATA-5PM-2SE4 also includes:

One SeriTek/2SE4

4-port PCI-X external

SATA PM host adapter

Part number SATA-5PM-2ME4 also includes:

- 2 -

One SeriTek/2ME4-E

4-port PCI-Express external

SATA PM host adapter

Part number SATA-5PM-2SE2 also includes:

One SeriTek/2SE2-E

2-port PCI-Express external

SATA PM host adapter

Part number SATA-5PM-2SM2 also includes:

One SeriTek/2SM2-E

2-port SATA PM

ExpressCard/34 for MacBook

Pro and PC Notebooks

SeriTek/5PM Highlights

♦ Attractive, durable design with professional appearance
♦ Integrated with a specially-designed Serial ATA direct backplane, with no need for internal cabling
♦ Expand storage without overloading the computer’s power supply or increasing heat within its chass is
♦ A true native Serial ATA solution, no master/slave settings
♦ Cross-platform, PC and Macintosh compatible, operating system independent
♦ Perfect for both storage-hungry and speed-sensitive applications
♦ Enough performance to handle multiple projects simultaneously
♦ Extruded Aluminum case for maximum durability and heat dissipation
♦ Choice of SATA I/II hard drive brands, any capacities, and drive rotational speed up to 10,000 RPM
♦ Supports up to five hard drives with a single SATA data cable
♦ High Performance FIS-based Port Multiplier-aware hardware
♦ Easy to set up: Only 3 steps to integrate each hard drive
♦ Easy to operate: Simply unlock and move latch to add or remove hard drives
♦ Easy to transport: Compact, portable, sturdy

SeriTek/5PM Applications

♦ Graphic arts
♦ Digital photography
♦ Computer animation
♦ High-performance workstations
♦ File sharing over high-speed networks
♦ Digital audio/music composition, recording, editing, storage and playback
♦ Personal and professional high-definition digital video creation and editing
♦ Supported Video Formats: 10-bit uncompressed HD; 1080/60i, 8-bit; uncompressed SD; DVCPro 25/50;

HDV, DV, DVCAM

SeriTek/5PM Features

♦ Front power switch; Press and hold for 5 second to Turn-Off power
♦ Power and activity LEDs for each hard drive
♦ High-performance storage data transfer up to SATA 3.0Gbps (300MB/sec) per drive
♦ Two built-in quiet exhaust fans with three user-selectable speeds for cool-running hard drives
♦ Fully RAID capable: Compatible with Operating System and host adapter based RAID solutions
♦ Supports up to 20 hard drives using four SeriTek/5PM enclosures and a single 4-port PM card
♦ Can be configured as JBOD or RAID and used with multiple SATA PM enclosures
♦ Five bay, hot-swappable, 3.5” Serial ATA hard drive enclosure with removable trays
♦ Provides physical tray lock and key security for each disk drive
♦ Faster than USB2.0, and FireWire 800
♦ Additional trays are available separately for virtually unlimited storage possibilities
♦ Surpasses rotational vibration and heat dissipation requirements of high RPM drives

- 3 -

♦ Works with PC and Macintosh computers with shielded Serial ATA ports running OS 8, OS 9, OS X,

Windows 98/SE/ME/2000/XP/2003 and Linux

♦ Kensington Security Slot

SeriTek/5PM Specifications

General System

Hardware

Requirements

Operating Systems

Supported

Enclosure Capacity

External

Connectors

Cables Supported

Hard Drive Types

Supported

Data Transfer

Rates

Advanced Data

Features

Warranty

Enclosure

Dimensions

Enclosure

Weight

Built in Heat

Management

System

Other Status LEDs

Power Supply

Environmental

RoHS

EMC Compliance

Compatible with external PCIe, PCI-X, and PCI to SATA host
adapters with port multiplier support. Such as: SeriTek/2SE4,
SeriTek/2ME4-E, SeriTek/2SE2-E, SeriTek/2SM2-E

• System independent

• Cross-platform, PC and Macintosh compatible

• Five 3.5” hot-swappable drive bays

• 1-port shielded eSATA/I type rece ptacle

• 7-pin shielded eSATA/ I type data cable, up to 2 meter in length

• 3.5” Serial ATA hard drive

• Any capacity up to 10,000 RPM

• Up to 300 Mbytes/second or 3 Gbps burst data

• Fully compliant with both SATA II 3.0Gbps and SATA I 1.5Gbps

• Built-in FIS-Based Port Multiplier; 1port/cable supports up to 5

drives

• Front system power button ON/OFF (Press/Hold for 5 second)

• JBOD (Just A Bunch Of Disk)

• Fully RAID-capable: Compatible with most operating system and

host adapter based RAID solutions

• RAID arrays can span across multiple enclosures

• Multiple volume RAID 0 OR/AND RAID 1 can be configured

• One year limited parts & labor

• 23.15 cm(L) x 20.97 cm(H) x 15.68 cm(W)

• Enclosure Only: 4.6 Kgs (without hard drives)

• Shipping weight: 6.6 Kgs (includes 5PM enclosure, power cable,

eSATA cable, screws, retail box)

Color

• Anodized Aluminum – Silver Grey

• Aluminum case for maximum durability and heat dissipation

• Two quiet exhaust fans, 70x70x15mm, with three user-selectable

speeds for cool-running hard drives

• FANs & TEMP status with LEDs & Audible alarm when faulty fan or
internal temperature reach to 60°C

• Mute-able Alarm for FANS & TEMP

• Green LED or no Audible alarm

• Red LED or Audible alarm

• Enclosure Power on – White

• Disk drive Power on LED on each tray – White

• Disk drive activity LED on each tray – Blue (Disk activity LED not

supported on all disk drives)

• 105 – 230 VAC; 50-60Hz (Input)

• 220 Watt (Output)

• Server-Class univ ersal

• Operation Temperature: +41°F to +131°F ( +5°C to +55°C)

• Compliant

• EN55022/1998, EN55024/1998

(European Community)

• FCC Part 15 Class B (US)

- 4 -

SeriTek/5PM System Requirements
Hardware Requirements

• Compatible with external PCIe, PCI-X, and PCI to SATA host adapters with port multiplier
support. Such as SeriTek/2SE4, SeriTek/2ME4-E, SeriTek/2SE2-E, SeriTek/2SM2-E with
shielded eSATA/I type receptacle

• 3.5” SATA I or SATA II hard drive, any capacity up to 10,000RPM

• RAID or non-RAID configurations; JBOD

• Available 105-230VAC, 50-60Hz power

Materials Required

• Standard medium-sized Phillips screwdriver

- 5 -

II. Preparing the SeriTek/5PM

Caution:

Please make sure your data is backed up before attempting to use the SeriTek/5PMexternal

enclosure.
Your SeriTek/5PM enclosure, hard drive and computer contain sensitive components that can

be permanently damaged by Static Electric Discharge. Be sure you’re working in an area free
of static electricity to prevent them from being damaged. Use a wrist grounding strap if you
have one or regularly touch a metal part of the computer chassis such as the power supply
case or a port access cover to discharge any built-up static electricity from your body. Make
sure to handle your hard drives around the edges to avoid damage by static electricity.

Introduction

This section describes the proper method of preparing your SeriTek/5PM for use. Please
review this section and familiarize yourself with the SeriTek/5PM enclosure before installing
hard drives and connecting it to your computer.

Front view of the SeriTek/5PM enclosure:

White LED Drive Power

Blue LED Drive Activity

Enclosure chassis

System Power White LED

Key in locked position

Tray handle

Green/Red Status LED
(FAN & TEMPTEMP)

Mute Button
(FAN & TEMP)

- 6 -

Power On-Off Switch
(Press & Hold 5 second to

FAN speed Control
(Low/Mid/High)

r

y

Rear view of the SeriTek/5PM enclosure:

Hard Drive Installation

There are three steps to install a hard drive.

1. Remove a tray from the enclosure

♦ On the front side of the tray, press the slide lock to the left (on the left side, where the

♦ Pull the tray handle forward, then pull out the tray:

Exhaust

Fans

Kensington
Security Slot

key hole is) to release the tray latch:

Press the slide lock on the left
to release the tra

eSATA / I type
Shielded Connecto

AC Power
Receptacle

-latch

Tray Handle will pop-out

- 7 -

2. Attach the hard drive to the tray

♦ Place your hard drive on a flat surface with the printed circuit board/circuitry facing up:

♦ Position the tray over the hard drive and align the four screw holes on the drive to the

countersunk screw holes on the tray. The connectors on the back of the hard drive
must be aligned with the back of the tray (to the right in the picture below):

♦ Attach the hard drive to the tray with the four supplied countersink-type

WARNING - POTENTIAL DAMAGE ISSUE

When attaching drives to tray/sleds, be sure that all screws are tightened
completely, and that the screw heads are flush with, or below, the plane of the drive
sled. Protruding screw heads can interfere with, or even prevent the tray’s/sled's
removal from the enclosure. in some cases, failure to securely tighten the drive tray
screws may result in serious damage to the enclosure when the user attempts to
recover the hard drive. If you are unable to tighten any screw until its head is
completely seated, do not insert the sled into the enclosure until the potential
interference is removed or corrected.

Open and pull tray handle

Important:

Exposed hard

drive connectors

should be flush
with the tray on

this end

- 8 -

Insert the drive tray into the enclosure

♦ There are five sets of tray rails inside the SeriTek/5PM enclosure, on the left and right

sides of each of the five slots: 1 (top), 2 (second from the top), 3 (third from the top), 4
(four from top slot), and 5 (bottom slot).

♦ Position the tray with the hard drive between the tray rails and carefully slide it into the

enclosure:

♦ Holding the handle out, press the tray into position. The tray is ready to be secured

and locked into position:

♦ Carefully push the tray into the enclosure while pressing the tray handle in. This will

lock the tray and hard drive into position. Note: This is a critical step. If there is any
resistance, ensure the tray is positioned properly as shown in the previous step, and
that the hard drive was properly attached to the tray. Damage can occur to the hard
drive and enclosure if they are not installed properly.

Repeat the same procedure to install additional hard drives

If fewer than four drives are to be installed, please keep the empty trays inserted in the
enclosure to ensure proper airflow.

Tray handle mated

with enclosure

Press the tray

handle toward to

enclosure and push

the tray into the

enclosure

- 9 -

Connecting the Shielded Data Cables and Power Adapter

Connect to AC Power Receptacle

Note:

• The original Serial ATA (Type A SATA) connectors have an L shaped opening. This type of
connector is not used on the back of the SeriTek/5PM enclosure. See Figure 2A.

• The newer “ eSATA” connectors have a rectangular opening. This style of connector is
provided on the back of the SeriTek/5PM for connecting to the SATA host adapter. See
Figure 2B.

Connect one end of eSATA

data cable to the host

adapter/computer and the

other end to the enclosure

Connect to an available
power outlet or surge
protector surge protector
and the other end to the
enclosure

Figure 2A: “L shaped”

Figure 2B: “I shaped”

Figure 2: Serial ATA Connector Types: “L shaped” & “I shaped” eSATA

Figure 3: Serial ATA Cable Connectors Shipped with the SeriTek/5PM, both ends of the cable

have eSATA / I type connectors

Making the SATA Connections:

Caution: Be sure to connect the cable using the proper orientation to your SeriTek host

adapter and external enclosure. It should easily snap into place. Please do not force the

cable connector onto the host adapter and hard drive or peripheral interface.

- 10 -

Remember that male and female connectors must be of the same type for them to fit:
L-shaped female to L-shaped male or eSATA female to eSATA male.

• First check that you are connecting the correct type of connectors

• If your connectors still do not fit, rotate the cable and try again

Front Panel Status LEDs

Power-On Self Test, Test/Fault Beeper, & Mute Button
On the front of the SeriTek/5PMFive-Bay Enclosure there are 3 status lights (PWR, FAN, &
TEMP), and a MUTE button. There are also status lights on each disk drive tray: a white light
(top) and a blue light (bottom). Look at Table 1, Status Light & Test/Fault Beeper Function
Table for a description of what these lights mean:

Top

SYSTEM
POWER FANs TEMP Beeper

White = On Green = OK Green = OK

White
LED
Tray/Sled
Light

On =
Drive
Powered
On

Bottom
Blue
Tray
Light

Flashing
= Drive
Access

OFF =
Disk
Drive
does not
support
activity
light

Red =

Constant Red =

If one of the two fans in your SeriTek/5PM fails (or spins slowly) the FAN status light will turn
Red and the Beeper Alarm will stay on continuously. FirmTek recommends if a fan fails,
replace it as soon as possible. At this time, pressing the Mute button will turn the Beeper off.
However, if the second fan fails the Beeper Alarm will stay off.

The default SeriTek/5PM fan setting is Medium. The low speed fan setting is designed for short
term use with noise critical applications. The manufacturer does not recommend using the low
speed fan setting for extended periods of time. If the temperature within the enclosure rises
above 60°C (140 degrees Fahrenheit), the TEMP LED will turn Red and the Beeper Alarm will
sound continuously, indicating an over-temperature FAULT.

Note: If the Beeper Alarm was turned off (muted) after a fan failure and the enclosure

temperature later increases to above 60°C, the Beeper Alarm will sound off again
continuously and the TEMP LED will turn Red indicating an over-temperature FAULT.

Note: The Beeper Alarm can be turned off by pressing the Mute button; FirmTek, recommends

that the SeriTek/5PM not be used when there is an over-temp condition: In such a case,
shutdown the SeriTek/5PM until the over-temp condition is resolved.

Fan Not Spinning

Table 1: Status Light & Test/Fault Beeper Function Table

Temperature
Over 60°C

Constant
Sound =
Fault

- 11 -

III. Hot-Swapping Hard Drives

Introduction

The SeriTek/5PM external enclosure extends Serial ATA’s storage capabilities outsid e of the
computer chassis. Serial ATA hard drives can be swapped in and out of the SeriTek/5PM
enclosure within seconds.

While hard drives may be easily inserted and removed, some operating systems and/or host
adapters do not support the removal and addition of hard drives while the computer is running.
Hot-swapping hard drives on the Macintosh computer is only supported when utilizing
FirmTek’s SeriTek/2SE4, SeriTek/2ME4-E, SeriTek/2SE2-E and SeriTek/2SM2-E external host
adapters that include advanced hot-swap capabilities. Windows 2000, Wind ows XP, and
Windows 2003 hot swapping is supported when a special procedure is followed (described
below under “Windows Hot-Swap Procedure”).

General Hot-Swap Guidelines

♦ Do not disconnect or remove hard drives while transferring data.
♦ Save your work and close associated applications before removing the external hard

drive (applications need to be closed since they may keep temporary working files
open on the external hard drive).

♦ Always unmount the volumes (eject, disable, or drag the volumes to trash) associated

with an external hard drive before removing it.

♦ As a general rule, power-down the SeriTek/5PM external enclosure after powering

down the computer. Power on the external enclosure before powering on the
computer.

♦ If RAID volumes span internal and external hard drives, do not attempt to remove and

insert external hard drives that partially support the RAID volume or data loss may
occur. An example is a RAID volume that spans hard drives located within the
computer chassis and the SeriTek/5PM external enclosure.

♦ Do not remove a hard drive that is being used as the Startup Disk.

Macintosh Hot-Swap Procedure with the SeriTek/2SE4, SeriTek/2ME4-E,
SeriTek/2SE2-E and SeriTek/2SM2-E host bus adapters External Host Adapter

The hot-swap procedure is the same for both Macintosh OS 9.XX and 10.1.5 and later.

Connecting External Hard Drive(s)

If your Macintosh computer is not turned on, power on the external enclosure then power on
the computer. If the Macintosh computer is already powered on, you may power on the
external enclosure and then insert the hard drives. When you connect the first hard drive, you
will see a “SATA Configuration Changed” window. If this is the only hard drive you connect,
you may select “OK” in the dialog box. If you have an additional hard drive to connect, insert it
and then select “OK” in the dialog box.

Removing External Hard Drive(s)

Caution: To prevent loss of data, save your work and close associated applications

before removing an external hard drive (applications need to be closed since they may
keep temporary working files open on the external hard drive). Always unmount the volumes
(eject or drag the volumes to trash) associated with an external hard drive before removing it.

Eject or drag all of the volumes associated with the hard drive(s) before disconnecting or
removing them. When removing a hard drive you will see a “SATA Configuration Changed”
window. If this is the only hard drive you plan to remove, you may select “OK” in the dialog
box. If you have additional hard drives to remove, remove them and then select “OK” in the
dialog box.

- 12 -

Windows Hot-Swap Procedure

Hard drives may be hot-swapped under Windows 2000, Windows XP, and Windows 2003.
Note: Hot-swap functionality is not available for Windows 98/98SE/ME; please shut down the
system before adding or removing hard drives when using these operating systems.

Caution: To prevent loss of data, save your work and close associated applications and

directory folders before removing the external hard drive (applications need to be closed
since they may keep temporary working files open on the external hard drive).

Hot-Swap Procedure

♦ Bring up the Windows Device Manager: Right-click on My Computer, click Manage,

and then click Device Manager.

♦ Go to Disk Drives and find the disk you want to remove.
♦ Right click on the desired disk drive and select Remove/Disable.
♦ After performing this operation, you can remove the hard drive without risk of losing

any data that is currently stored in cache memory.

♦ To reconnect the external hard drive, reconnect it and Windows will automatically

detect it.

♦ If you are re-attaching a hard drive after the remove/disable operation as explained

above, you must make sure that the hard drive is power cycled before reconnecting it
(Removing, waiting a few seconds, and reinserting the hard drive into the SeriTek/5PM
external enclosure will effectively power-cycle the drive. If several drives were
removed/disabled, then the external enclosure itself may be power-cycled).

IV. Sleeping & Wake-UP Procedures:

When you wish to sleep or shutdown the system and the SeriTek/5PM:

1. Dismount the volume: On a Mac dragging the volum e to the trash causes the trash icon to

change; dropping the volume there dismounts the volume.

2. Put the system into Deep Sleep, or shutdown normally.

3. Turn off the SeriTek/5PM enclosure.

When you wish to Wake-Up or Turn-On the Computer System:

1. Turn on your SeriTek/5PM enclosure.

2. Wake-Up or Turn-On your System normally.
At this point your system should automatically load, then discover, and mount your volumes

V. Troubleshooting

• My hard drive isn’t recognized

Check cables and connections. Ensure the 7-pin sSATA cable is properly oriented to the
connectors on the computer and the external enclosure. Ensure the enclosure is prope rly
powered. Make sure the hard drive(s) has been initialized for use with the computer.

• The transfer rate on my Power Macintosh 8500 seems less than the Serial ATA

specified maximum of 150Mbytes/sec.

Early Power Macintosh computers, typically built before the “beige G3” was available, have
limited hardware resources. These limited resources severely limit data transfer rates of
many storage technologies, including Serial ATA.

- 13 -

• Does the SeriTek/5PM work with all PPC and Intel based Macintosh computers?

No, SeriTek/5PM only works with computers with at least one PCI, PCI-X or PCIe slot
available. If your system lacks PCI, PCI-X or PCIe slots you cannot install the SeriTek/2SE4,
SeriTek/2ME4-E, SeriTek/2SE2-E and SeriTek/2SM2-E host adapters.

• My older Parallel ATA hard drives and peripherals have jumper settings.

However I can’t find jumper settings on my new Serial ATA hard drive or
peripheral. How can I set it to Master or Slave; is there any way to set the SCSI
ID?

Serial ATA hard drives and peripherals are internally configured as Master drives. Only one
drive can be attached to each Serial ATA bus/connector. There is no need to change
settings on either the drive or the controller.

VI. Product Support

Technical Support

For additional information on how to use SeriTek/5PM, download the latest firmware updates, or for
technical assistance, please visit us at www.firmtek.com, or email us at [e-mail].

Please provide the following information when contacting us:

• Product model and serial number

• Computer model

• Computer OS type and version (example: Mac OS X, version 10.2; Windows 2000 or Windows

XP)

• Hardware and software installed on your system

• Contact information including daytime telephone number and email address

• A detailed description of the question or problem

Return Merchandise Authorization

If FirmTek technical support determines the product needs to be repaired or replaced, a Return
Merchandise Authorization (RMA) number and shipping add ress will be provided. Please pack the
product in the original shipping container and include all of the original packaging - including the
static bag, all hardware, software, cables, and other accessories that came with the original
product. You are responsible for shipping and insurance costs, and any damage incurred due to
improper packaging or transport.

FirmTek reserves the right to determine whether the product is to be repaired or replaced with new
or refurbished parts, or with a new or refurbished product. Standard United States return shipping
charges will be paid by FirmTek. Foreign and other shipping methods such as express shipping
are available for an additional charge.

Write down the RMA number on the outside of the shipping container, and include the following
information with the shipment:

• A description of the problem

• A copy of the original purchase invoice

• Return shipping address

• Contact information including daytime telephone number and email address

FirmTek, LLC reserves the right to refuse shipments missing a valid RMA number.

VII. Product Warranty and Disclaimers

FirmTek warrants to the original buyer only that this product shall be free from defects in material
and workmanship for a period of one year from the original date of purchase. This warranty is valid
only when the original purchase invoice is provided. This warranty shall not apply to any defects
resulting from improper handling, misuse, misapplication, abuse, or unauthorized modification(s)
which are performed by the end user.

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FirmTek, LLC reserves the right to make changes to any products described in this manual at any
time without notice. FirmTek, LLC assumes no responsibility for the use or reliability of hardware
or software that is not supplied by FirmTek, LLC or its affiliated companies. FirmTek, LLC does not
assume any responsibility or liability arising out of the application or use of any product described
in this document, except as expressly agreed to in writing by FirmTek, LLC; nor does the purchase
or use of a product from FirmTek, LLC convey a license under any patent rights, copyrights,
trademark rights, or any other intellectual property rights of FirmTek, LLC or third parties.

VIII. Regulatory Compliance Statements

RoHS compliant
Federal Communications Commission Radio Frequency Interference Statement

WARNING: Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radi o frequency
energy, and if not installed and used in accordance with the instruction manual, ma y cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. However, if this equipment does cause interference to radio or television equipment
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between equipment and receiver.

• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

• Use a shielded and properly grounded I/O cable and power cable to ensure compliance of this unit to the

specified limits of the rules.

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operati on.

CE European Union Compliance Statement

EMC compliance:
Emissions: EN55022: 1998, Class B
Immunity: EN55024: 1998
EN61000-4-2: 1995+A1: 1998
EN61000-4-3: 1995+A1: 1998
EN61000-4-4: 1995
EN61000-4-6: 1996
EN61000-4-8: 1993

SeriTek/5PMTSLKC2KH0101

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