The flue should be cleaned regularly (at least annually prior to the winter) to
avoid flue fires. In such an event, close the air control. Do NOT open door.
Remove combustible items from near the heater and flue.
12. WARRANTY
Firenzo woodfires are fully guaranteed against defects in materials and
workmanship for a period of TEN YEARS from date of purchase for the steel
firebox, top castings, cast door and insert fascias. All other parts e.g. metal doors,
kiln bricks, door glass, seals, air supply components, paint finishes and wetbacks etc.
are covered for ONE year.
Subject to the following conditi ons:
a) Provided the terms of payment are promptly complied with Hewitsons Limited
undertakes with the original purchaser to remedy with reasonable despatch any
defects for poor performance of the heater due to faulty workmanship or materials
and or circumstances which would render the heater parts or accessories unfit for
normal use, provided that the heater has been installed, inspected, operated and
maintained with the manufacturer’s instructions and the terms of this warranty.
b) Hewitsons Ltd will provide free labour and replacement of any parts covered by
this warranty or the entire heater at its option after receiving a fully completed
Hewitsons warranty claim form (available from stockists nationwide). Hewitsons
Limited must be satisfied that the heater in question was properly installed and that
the heater is defective and they have been given the opportunity to rectify the defect.
c) The purchaser will be responsible for paying any service call fees or transport
charges on and damages and loss incurred in connection with the transportation of
the heater parts or accessories to and from Hewitsons or its accredited agents.
d) This warranty does not apply and Hewitsons Limited shall have no obligation in
respect to any heater part or accessory which has:
1. Been subject to misuse, neglect, or accident in transit, storage or use.
2. Not been inspected for proper installation.
3. Not been operated or maintained in accordance with the manufacturers
printed instructions.
4. Been damaged through water, including any surface rust which may occur
in transit or storage and excluding such damage caused by leakage if so
proven to be faulty materials or workmanship on behalf of Hewitsons Ltd.
5. Been damaged due to normal wear and tear.
e) This warranty is expressly in lieu of all other warranties, expressed or implied
including the warranties of merchantability and fitness for a particular purpose other
than the warranties conferred by Hewitsons Limited, who neither assumes nor
authorises anyone else to assume their liability in connection with the sale of the
stove or any other parts or accessories therefore.