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Please read this booklet and keep for future reference for the safe installation
and operation of your:
KOMPACT
Insert Clean Air Woodburner
All installations must be in accordance with these instructions. Consult with the
building authority having jurisdiction to determine the need for a permit prior to
commencing the installation. Failure to follow these instructions may also void
your home insurance and warranty.
Please leave this manual with the owner when installation is
complete.
Please complete and return your warranty registration card which is enclosed.
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INDEX
Page
3 1. Warnings
3 2. Installation Responsibilities
4 KOMPACT FIREBOX IN A MASONRY ENCLOSURE
4 3. Floor Protector Requirements
5 2A. Solid Concrete Floor
6 2B. Heat Sensitive Floor
7 4. Mantel Clearances
8 5. Assembly Instructions
9 6. Insert Flue System
10 Minimum Height of Flue Exit
11 7. Typical Insulation Requirements
13 8. Fascia Dimensions, Assembly & Instructions
13 KOMPACT with ATHENA Fascia
15 KOMPACT with DECO Fascia
17 KOMPACT with FORTE Fascia
19 9. OPERATING INSTRUCTIONS
21 10. Maintenance
22 11. Door Glass
22 12. Safety
23 13. Warranty
FIRENZO AUSTRALIA PTY
PO Box 4431, Dandenong South, Victoria 3164
Email: firenzo@firenzo.com.au
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1. WARNINGS
THIS APPLIANCE SHOULD BE MAINTAINED AND OPERATED AT ALL
TIMES IN ACCORDANCE WITH THESE INSTRUCTIONS.
The Kompact is tested to Australian and New Zealand Standards AS/NZS
2918:2001.
INCORRECT INSTALLATION OF THIS APPLIANCE MAY RESULT IN
OVERHEATING OF HEAT SENSITIVE MATERIALS AND POSSIBLE FIRE.
FOR YOUR SAFETY FOLLOW THE INSTALLATION INSTRUCTIONS
CAREFULLY.
Do NOT connect the heater to a chimney serving another appliance.
The exterior of this appliance will reach extremely high temperatures and will
burn if touched. Ensure that children or other vulnerable people or pets are
prevented from touching an operating appliance by using a fire guard or fire
screen.
Keep ALL heat-sensitive/combustible materials at least 600mm away from the
front of the heater. This includes clothing, furniture, wood, newspaper, plastic,
matches, etc.
Do not use flammable liquids or aerosols in the vicinity of this appliance when it
is operating.
Use caution when reloading with fuel. Do NOT attempt to load fuel into the
heater when the fire inside the stove is at or near its peak.
Do NOT burn large quantities of paper or combustible material that would
create an extremely hot/quick fire.
Do NOT burn highly coloured paper or brochures (junk mail).
Dry, seasoned wood should be used at all times with a moisture content of less
than 25% dry weight.
Do NOT use chemically treated timber or driftwood as fuel. The combustion of
this material will void the warranty and greatly reduce the lifespan of the fire.
The chemicals and/or salt content of this wood will cause rapid deterioration of
the heater and emits harmful gases.
2. INSTALLATION RESPONSIBILITIES
WARNING: THE APPLIANCE AND FLUE SYSTEM SHALL BE INSTALLED
IN ACCORDANCE WITH AS/NZ 2918:2001 AND THE APPROPRIATE
REQUIREMENTS OF THE RELEVANT BUILDING CODE OR CODES.
DO NOT MODIFY THE APPLIANCE. ANY MODIFICATION OF THE
APPLIANCE THAT HAS NOT BEEN APPROVED IN WRITING BY THE
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TESTING AUTHORITY IS CONSIDERED TO BE IN BREACH OF THE
APPROVAL GRANTED FOR COMPLIANCE WITH AS/NZS 4012 & 4013.
CAUTION: MIXING OF APPLIANCE OR FLUE-SYSTEM COMPONENTS
FROM DIFFERENT SOURCES OR MODIFYING THE DIMENSIONAL
SPECIFICATION OF COMPONENTS MAY RESULT IN HAZARDOUS
CONDITIONS.
Strict adherence to these instructions will meet these standards. Any variation
from these installation instructions or any doubt about them must be checked
against the requirements of the Australian and New Zealand Standards.
Any unfavourable outcomes that arise from tampering with the appliance will
void any warranty claims.
KOMPACT FIRE BOX IN A MASONRY
ENCLOSURE
3. FLOOR PROTECTOR REQUIREMENTS
According to AS/NZS 2918:2001
If the heater is to be placed on or within 500mm of a heat sensitive floor, an
insulated floor protector
with a minimum thickness of 40mm is required
consisting of a minimum of 20mm of Insulation board (Micore 160, Supalux,
Promatech H, Eterpan LD or product of similar thermal resistance) and
tiles/slate or similar with sealed joints on top surface to protect from spilt
ash/embers. The required size of the floor protector is displayed on page 5.
The floor protector consists of a number of components, it shall include a
continuous layer of heat-resistant material extending under the appliance to the
perimeter of the floor protector. All joints shall be fixed to prevent accidental
separation, and shall be sealed to prevent any spilt ash or embers contacting
any heat sensitive material.
The width of the floor protector shall be not less than the width of the appliance
and shall extend not less than 200mm from each side of the fuel loading or ash
removal openings unless it forms an abutment with a wall or heatshield at a
lesser distance.
The heater and floor protector must be fixed to the floor for seismic restraint.
Anchor points for the heater are provided through the 2 front feet of the unit.
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3A FLOOR PROTECTOR REQUIREMENTS
SOLID CONCRETE FLOOR
If the heater is to be installed onto a SOLID concrete floor protector (hearth) that
has no heat sensitive materials in its construction it must meet the following
MINIMIUM dimension as marked A & B from Diagram 1:
A 300mm from breast of fire to outer edge of concrete floor protector (hearth)
B 30mm from heat sensitive floor to upper edge of concrete floor protector
(hearth)
The minimum width of floor protector must be 820mm and/or 410mm from the
centre of the heater.
HEAT SENSITIVE FLOOR
SOLID CONCRETE FLOOR
PROTECTOR/HEARTH
FIRE BREAST / WALL
A
FASCIA
B
Diagram 1
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3B FLOOR PROTECTOR REQUIREMENTS
HEAT SENSITIVE FLOORS
An Insulated Floor
Protector (Hearth) must
consist of a minimum of
20mm of Insulation
board (Micore 160,
Supalux, Promatech H,
Eterpan LD or product of
similar thermal resistance)
and tiles/slate or similar
with sealed joints on top
surface to protect from
spilt ash/embers.
Dimensions A & B from above diagram must meet the following schedule:
B HEIGHT (mm) A FROM FIRE BREAST
Level Ømm 500mm
30mm 376mm
40mm 355mm
50mm 300mm
Minimum width of floor protector must be 820mm and/or 410mm from centre of
heater.
Before installing your Firenzo Kompact it is important to check the condition of
your masonry chimney. Ensure any cracks are sealed, loose masonry repaired
and the chimney swept. Check the dimensions of your fireplace opening are
adequate to accept the new heater. Existing linings may need to be removed.
The heater must be installed on a level non-combustible base.
HEAT SENSITIVE FLOOR
INSULATED FLOOR
PROTECTOR
FIRE BREAST / WALL
A
FASCIA
B
Diagram 2
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4. MANTEL CLEARANCES
If the mantel shelf on your masonry fireplace is of a combustible material the
minimum distance from the floor protector is as follows. This may be reduced if a
Firenzo Kompact Deflector is fitted.
A Unprotected B With Firenzo Deflector
Kompact Forte 975mm 915mm
Kompact Athena 1100mm 915mm
Kompact Deco 1225mm 915mm
SIDE PILLAR CLEARANCE
The minimum clearance from the side of the fascia to any heat sensitive material
must be 5mm providing the material does NOT protrude more than 150mm.
UNPROTECTED MANTEL
MINIMUM CLEARANCE
FIRENZO HEAT
DEFLECTOR FITTED
DEFLECTOR
A B
Diagram 3
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5. ASSEMBLY INSTRUCTIONS
1 Carefully remove all packaging.
2 The firebox front when installed must be flush with the finished fireplace
surround and on a level base of the same height as the finished floor
protector. This may be achieved by using a concrete mix to level the base.
3 Slide the firebox into the opening so that the outer casing return folds are
flush with the finished fireplace surround.
4 it is important to anchor the fire box down in case of movement. Restraint
points are provided through the fires two front legs.
5 Install Flue as per instructions on page 8 and 9.
6 Now that the firebox and flue are in position,
place 25mm white kaowool
blanket (supplied) on top of casing.
7 As this fire sources its combustion air from the chimney cavity/enclosure,
the fire MUST be sealed around the front between the casing and the
masonry. This is achieved by packing the yellow ISB insulation
supplied between the casing and the masonry at the FRONT ONLY to
maximum depth of 80mm. As shown on pages 10 and 11.
8
Assemble and fit the fascia as per instructions on the relevant pages 27-39.
NOTE: In the case of some insert fires into existing masonry fireplaces it may be
necessary to install additional adventitious ventilation into the chimney cavity as
per AS/NZ 2918 3.4.1.2 to assist air flow into the fire. This ventilation should not
be taken/drawn from the room that the fire is installed in.
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6. INSERT FLUE SYSTEM
For Installation in a Masonry Fireplace
WARNING; The appliance and flue
system must be installed in
accordance with AS/NZS 2918:2001
and the appropriate requirements of
the relevant building code or codes.
1. Position heater in fireplace. Extend
plumb line from top of chimney,
ensuring heater spigot is in line with
top of chimney. If not, flue pipe offsets
will be required.
2. Assemble flue pipes ensuring all
seams are in line and assembly is
straight and tight with crimped ends
pointing downwards.
Secure flue pipes with at least 3
stainless steel or monel rivets and
seal.
3. Fasten chimney plate supplied onto
the chimney top. The chimney plate
must be weather sealed with silicone
or mortar.
4. Install chimney liner on top of the
chimney plate.
5. Ensure flue pipe is extended over
the chimney liner by 180mm. Secure
top spacer bracket to the flue pipe and
ensure slots fit snugly inside the
chimney liner.
6. Slide flashing cone over top of flue,
until it rests firmly over top spacer.
Ensure ventilation gap is not closed
off. Secure with pop rivets or selftapping screws.
7. Fit anti-down draught cowl. Do not
secure as it must be removed for
cleaning.
CAUTION: Mixing of flue system components from different sources or modifying
the dimensional specifications of components may result in hazardous conditions.
Where such action is considered the flue manufacturer should be consulted in the
first instance.
Diagram 4
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NOTES:
1. The flue pipe shall extend not less than 4.6m above the top of the floor
protector.
2. The flue cowl must be at least 600mm above the highest point of the roof if
within 3 metres of it, or 1 metre above the roof penetration if more than 3 metres
from the ridge.
3. No part of the building, or any adjacent building may be in or above a circular
area of a horizontal radius of 3 metres from the flue exit.
Diagram 5
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WHITE KAOWOOL BLANKET
PLACED ON TOP OF HEATER
YELLOW I.S.B INSULATION
PACKED BETWEEN HEATER
CANOPY AND MASONRY
ENCLOSURE MAX DEPTH OF
80MM. DO NOT COVER AIRPORTS.
Diagram 6
7. TYPICAL INSULATION REQUIREMENTS
AIRPORTS
INTO
HEATER
DO NOT
BLOCK
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FIRE BOX IN CANOPY
I.S.B INSULATION (YELLOW) PACKED BETWEEN
HEATER AND BRICK / MASONARY ENCLOSURE
BRICK / MASONRY
ENCLOSURE
Diagram 7
As this fire sources its combustion air from the
chimney cavity, the fire must be sealed using
the yellow ISB insulation provided around the
front of the casing and masonry enclosure at
the FRONT ONLY to a maximum depth of
80mm.
UNDER NO CIRCUMSTANCES SHOULD
THE AIR SUPPLY INTO THE AIRPORTS ON
THE SIDE OF THE HEATER BE
RESTRICTED
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8. FASCIA DIMENSONS, ASSEMBLY & INSTALLATION
KOMPACT WITH
ATHENA
FASCIA
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Assembly and Installation Instructions: KOMPACT with ATHENA Fascia
3
3. Remove the granite ashlip from the fascia box
and fit below the door opening using the two
locator screws at the bottom of the firebox (Screws
for granite ashlip (5) see illustration 2).
These two screws protrude by 5mm to enable the
ashlip to be lifted up and over the screw heads and
then screw up tight.
Athena ashlip
1. Remove all items from packaging and separate.
Remove door. Then remove the two 50mm screws
(1) located one on each side of the door opening.
1
1
1
Canopy
2. Position the Athena fascia against the canopy and
fix the 50mm screws (3) to the outer clips.
Secure the top of the fascia with the three 15mm self
tapping screws (4) (provided in the fascia pack).
2
Athena fascia without top grill
3
3
4
4 4
5
5
5. Fit the top grill (cast iron).
Fit the air control knob (6).
Finally fit the door. Locate the hinges correctly by
angling the door at approximately 45 degrees.
Top cast iron grill
6
4. Fit the bottom grill on to the 2 locating screws.
4
Bottom grill
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KOMPACT WITH
DECO
FASCIA
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1. Remove all items from packaging and
separate.
Remove door. Then remove the two 50mm
screws (1) located one on each side of the door
1
1
Assembly and Installation Instructions: KOMPACT with DECO
1
2. Place the single back plate of the fascia
against the firebox.
Replace the 50mm screws (2) in the outer clips
of the fire box securing the backplate.
Secure the top of the backplate with the three
15mm self tapping screws (3).
2
2
2
3 3 3
4
3. Remove the granite ashlip from the fascia
box and fit below the door opening using the
two locator screws at the bottom of the firebox
(Screws for granite ashlip (4) see illustration
2).
These two screws protrude by 5mm to enable
the ashlip to be lifted up and over the screw
heads and then screw up tight.
Attach the bottom grill
3
Granite ashlip
5
Bottom grill
5
4
4. Place the keyhole brackets on the 3 plate
Deco fascia over the protruding screws on the
back plate (Screws (5) illustration 3).
Fit the air control extension rod and the air
control knob.
Finally fit the door. Locate the hinges correctly
by angling the door at approximately 45
degrees.
3 plate Deco fascia
Air control rod and knob
Deco door
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KOMPACT WITH
FORTE
FASCIA
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Assembly and Installation Instructions: KOMPACT with FORTE Fascia
3. Refit the top grill.
Remove the granite ashlip from the fascia box
and fit below the door opening using the two
locator screws at the bottom of the firebox
(Screws for granite ashlip (5) see illustration
2).
These two screws protrude by 5mm to enable
the ashlip to be lifted up and over the
__________________________________________________
3
Forte top grill
Forte ashlip
4. Fit the air control knob (6).
Fit the bottom grill.
Finally fit the door. Locate the hinges correctly
by angling the door at approximately 45
degrees.
4
6
Bottom grill
1. Remove all items from packaging and separate by
releasing the bottom grill screws
Remove door. Then remove the two 50mm screws
(1) located one on each side of the door opening.
Remove the top grill from the Forte fascia.
1
1
1
Top grill
Canopy
2. Position the Forte fascia against the canopy
Position the infills (2) on each side of the door
opening taking care to position the air control
rod through the ‘boss’ on the right side of the
door.
Replace the 50mm screws (3) in the outer clips
of the fire box securing the fascia and the infills
Secure the top of the fascia with the three
15mm self tapping screws (4) (provided in the
fascia pack)
.
2
Forte fascia without top grill
2
2
3
3
4 4 4
5
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9. OPERATING INSTRUCTIONS
PLEASE READ THIS BOOK FULLY AND KEEP IN A SAFE PLACE.
This appliance has TWO air controls:
1. MAIN AIR CONTROL - Located at the top right side of the door the Main
Air control controls the running temperature of the fire during normal use.
Adjusting the Main Air Control knob in small increments will determine
the level of heat output the operator is comfortable with.
2. AIR BOOSTER - Located front and centre of the fire under the granite
ash lip the Air Booster provides quick and efficient ignition and
combustion at the start of the fire process and at reloading.
FIRST BURN
On the INITIAL LIGHTING only, the high temperature paint finishes used on
your heater will give off smoke and odour for several hours. As this is a
temporary condition, open doors, windows, etc. to give adequate ventilation
until passed.
1. Pull Main Air Control knob out fully for high (this is the small knob to the
right of the door) AIR CONTROL KNOB OUT = HIGH. AIR CONTROL KNOB IN
= LOW
Fully open the Booster Air Supply located front and centre of the fire under the
granite ash lip. Slide to the LEFT = OPEN slide to the RIGHT = CLOSED
2. Prepare fire by placing crumpled paper in middle of firebox. Do not use a
grate, or elevate fire. Build fire directly on floor of firebox.
3. Arrange dry kindling in “tepee” style with larger pieces standing up on each
side. Ignite paper leaving door ajar until kindling is alight.
4. A vigorous fire is required; reload with larger wood when vigorous flaming of
the kindling is achieved and embers begin to appear. Load the larger logs
length ways front of fire to back of fire.
5. Open door carefully and place small pieces, then larger logs on top always
maintaining a vigorous fire. Do not overload and smother the flames.
6. Close the door and leave Main Air and Booster Air controls on ‘HIGH’ until
the fire is burning well and a good ember bed has formed.
7. When a good fire is established close the Booster Air Control. Then
adjust the Main Air control to a position that suits the operator’s comfort, adjust
the Main Air Control in small increments to reach the desirable temperature.
DO NOT IMMEDIATELY SHUT THE HEATER TO ‘LO’. Remember to close
the air control gradually to your desired level of heat output. It is better to take
3-4 adjustments to get to the low setting (extended burn).
Always ensure a good burn is established otherwise the fire will smoulder
and smoke will build up which could result in a flash back or back fire
where the smokes ignites.
RELOADING
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WARNING: IT IS NECESSARY TO MOVE BOTH THE MAIN AIR CONTROL
TO ‘HI’ AND THE BOOSTER TO ‘OPEN’ BEFORE OPENING THE DOOR.
Never open the door when a vigorous fire is in progress. Wait until the flames
have subsided and the fire is stable. Reload with dry logs.
Leave the air control on the ‘Hi’ position until the flames begin to subside. This
shows that the initial wood gases have been driven off and the heater will be
able to maintain an even burning rate. Close the Booster Air Supply when the
fire is burning well and a good ember bed has formed.
Normally a light load of fuel will stabilize quickly but a full load will take longer.
When a good fire is established adjust the Main Air control to a position that
suits the operator’s comfort, adjust the Main Air Control in small increments to
reach the desirable temperature.
RE-LOADING AFTER AN EXTENDED BURN TIME
WARNING: IT IS NECESSARY TO MOVE BOTH THE MAIN AIR CONTROL
TO ‘HI’ AND THE BOOSTER TO ‘OPEN’ BEFORE OPENING THE DOOR.
At the end of an extended burn, when the fire is almost extinguished and has
very few embers it is imperative that the fire is built up again and a good flame
re-established. Re-establish the fire by adding a few small split logs and
adjusting the Main Air and Booster Air Supply controls to ‘Hi’ and ‘OPEN’. Allow
the firebox temperature to build up before adding the balance of the fuel. Close
the Booster Air control when the fire is well established. When a good fire is
established adjust the Main Air control to a position that suits the operator’s
comfort, adjust the Main Air Control in small increments to reach the desirable
temperature.
The addition of large quantities of cold fuel to a low fire will reduce the firebox
temperature dramatically and this may result in ‘losing’ the fire.
Always ensure a good burn is established otherwise the fire will smoulder
and smoke will build up which could result in a flash back or back fire
where the smokes ignites.
FUEL
Please also read “WARNINGS” on page 3.
Dry, seasoned wood should be used at all times with a moisture content of less
than 25% dry weight. Use only wood that has been air dried in a sheltered, well
ventilated stack, preferably for at least 12 months.
Do NOT burn wood treated with preservatives or impregnated with chemicals or
glue; chipboard, particle board or laminated board; wood that has been painted,
stained or oiled.
Do NOT burn plastic, household refuse or driftwood such actions will void the
warranty and reduce the appliance’s life span.
The heat output level on the heater is controlled not only by the Air Control but
also by the type and quantity of fuel in the firebox. Using the proper fuel means
the appliance will run correctly GOOD FUEL IN = GOOD HEAT OUT
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A fully loaded firebox set to ‘High’ will produce far more heat than an almost
empty heater set at the same position. Remember, you only get out of any
heater what you put into it. The better the fuel, the better the heater.
STORAGE OF FUEL
WARNING: DO NOT STORE FUEL WITHIN HEATER INSTALLATION
CLEARANCES.
Use only wood that has been air dried in a sheltered well ventilated stack,
preferably for at least 12 months. Drying wood gives off a lot of water. To
prevent rot and speed drying, you should provide good air circulation around the
woodpile. Use a few boards to keep your wood level and off the ground. Cover
wood so it is waterproof but make sure you let the sides breathe. Open-sided
sheds offer an ideal way to store wood and keep it dry.
FLAMMABLE LIQUIDS
WARNING: DO NOT USE FLAMMABLE LIQUIDS E.G. GASOLINE-TYPE
FUEL, KEROSENE, CHARCOAL LIGHTER FUEL, ETC OR AEROSOLS TO
START OR REKINDLE THE FIRE.
CLEANING THE ASHES FROM THE FIRE
A LAYER OF ASH AT LEAST 25MM DEEP SHOULD ALWAYS BE LEFT IN
THE BOTTOM OF THE HEATER TO PROTECT THE REFRACTORY
LININGS (BRICKS) ON THE BASE OF THE FIREBOX.
Disposal of Ashes
Warning: Ashes can stay hot for five days or more
Shovel Ashes into a metal container with a tight fitting lid. The closed container
of ashes should be placed on a non-combustible floor or on the ground, well
away from all combustible materials, pending final disposal. If the ashes are
disposed of by burial in soil or otherwise locally dispersed, they should be
retained in the closed container until all cinders have thoroughly cooled.
Do not remove hot ashes by vacuum cleaner
10. MAINTENANCE
FLUE
Creosote is caused by burning wet fuel, leaving particles and condensation to
build up on the inside of any closed solid fuel heater. Creosote and soot left to
build up will restrict the flue and cause decreased heat performance and flue
fires. Your heating retailer or local reputable chimney sweep will be able to
assist with flue cleaning.
SECONDARY CHAMBER
The baffles (horizontal bricks in the ceiling of firebox) are critical to the heaters
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performance. They should be checked annually during flue cleaning and
replaced if signs of deterioration are evident.
Before flue cleaning remove the top baffles to avoid breakage. The baffle bricks
sit on the front air tube and rests at the back of the fire box on a metal bar, slide
the middle brick forward, tilt and push back then angle the brick front down and
remove by pulling it out from under the front air tube.
If the baffles are removed the warranty will be void.
DOOR HANDLE AND HINGES
Light lubrication is recommended once a year before the first autumn burn. Use
a little GRAPHITE grease, available from any garage or engineering outlet.
PAINTWORK
Athena Castings
If any scratches or surface marks have appeared on the paintwork, use
‘Stovebright’ Satin Black paint to retouch, taking note of the manufacturer’s
instructions for spraying. Never spray a hot fire.
Powder Coating
Clean carefully with a damp cloth when cold. The powder coated finish can
scratch.
11. DOOR GLASS
CAUTION: THIS APPLIANCE MUST NOT BE OPERATED WITH A
CRACKED OR BROKEN GLASS
The Kompact is equipped with a self-cleaning glass air wash system. A well
burning fire will clean the window.
Oven cleaner can be used for removal of heavy build-up.
Do NOT clean glass while hot.
If a replacement of glass is required, only Firenzo Robax high heat and impact
resistant ceramic glass is able to be used. Insulating material for the glass and
all seals should be replaced at this time also.
NEVER place glass directly against the door. Without the insulation seal tape in
place, the glass is likely to shatter. Your Firenzo agent will be able to supply
any spare parts.
12. SAFETY
All surfaces on the Kompact and fascia will get hot and cause burning if
touched by bare hands. We recommend using a fireguard.
The heat from inserts will effectively dry laundry and other wet articles,
however such materials should be kept well clear of the heater to prevent
accidental fires.
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The flue should be cleaned regularly to avoid flue fires. Remove any
combustible items from near the heater and flue.
13. WARRANTY
Firenzo woodfires are fully guaranteed against defects in materials and
workmanship for a period of TEN YEARS from date of purchase for the steel
firebox, top castings, cast door and insert fascias. All other parts eg. metal
doors, kiln bricks, door glass, seals, air supply components, paint finishes,
wetbacks etc are covered for ONE year.
Subject to the following conditions:
a) Provided the terms of payment are promptly complied with Firenzo Australia
Pty undertakes with the original purchaser to remedy with reasonable despatch
any defects for poor performance of the heater due to faulty workmanship or
materials and or circumstances which would render the heater parts or
accessories unfit for normal use, provided that the heater has been installed,
inspected, operated and maintained with the manufacturer’s instructions and
the terms of this warranty.
b) Firenzo Australia Pty will provide free labour and replacement of any parts
covered by this warranty or the entire heater at its option after receiving a fully
completed Firenzo Australia Pty warranty claim form (available from stockists
nationwide). Firenzo Australia Pty must be satisfied that the heater in question
was properly installed and that the heater is defective and they have been given
the opportunity to rectify the defect.
c) The purchaser will be responsible for paying any service call fees or
transport charges on and damages and loss incurred in connection with the
transportation of the heater parts or accessories to and from Firenzo Australia
Pty or its accredited agents.
d) This warranty does not apply and Firenzo Australia Pty shall have no
obligation in respect to any heater part or accessory which has:
1. Been subject to misuse, neglect, or accident in transit, storage or
use.
2. Not been inspected for proper installation.
3. Not been operated or maintained in accordance with the
manufacturers printed instructions.
4. Been damaged through water, including any surface rust which may
occur in transit or storage and excluding such damage caused by
leakage if so proven to be faulty materials or workmanship on behalf of
Firenzo Australia Pty.
5. Been damaged due to normal wear and tear.
e) This warranty is expressly in lieu of all other warranties, expressed or
implied including the warranties of merchantability and fitness for a particular
purpose other than the warranties conferred by Firenzo Australia Pty, who
neither assumes nor authorises anyone else to assume their liability in
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connection with the sale of the stove or any other parts or accessories
therefore.
i) Any claim under this warranty should be submitted first to the dealer from
whom the stove was purchased. In such cases where the dealer cannot be
located, the fully completed warranty claim form should be mailed to Firenzo
Australia Pty.
j) Notwithstanding the warranty and undertakings above, Firenzo Australia Pty
shall not be liable in any way whatsoever for consequential loss of any kind.
Please complete for your future reference:
Serial No: ___________________________
Model:______________________________
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