Firegear Sanctuary Series, SAN2-34DBSAWSN Series, FPB-26DBSAWS-N-SAN, FPB-34DBSAWS-N-SAN, Sanctuary 2 Installation And Operating Instructions Manual

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DO NOT DISCARD. THIS MANUAL HAS IMPORTANT OPERATING AND MAINTENANCE INSTRUCTIONS. LEAVE WITH THE HOMEOWNER.

MODEL:

SERIAL #:

THE ROUND FLAT DISC SYSTEM FOR THE SANCTUARY 2 & 3 COMES

WITH A SEPARATE CARTON AND MANUAL. HOWEVER, USE THIS

MANUAL FOR ACTUAL INSTALLATION INTO THE SANCTUARY BOWLS

Sanctuary 2

Sanctuary 3

MODELS

Natural Gas Description

SAN2-34DBSAWSN-* SAN3-26DBSAWSN-*

* Bowls come in a variety of colors. (i.e. SAN2-34DBSAWSN-AR) Your color will

be denoted at the end of the model number with one of the following letters:

AR = Arctic; CR = Creme; MO = Mocha; SL = Slate; RA = Raven

38 ¾” x 18” Concrete Bowl

30” x 14 ½” Concrete Bowl

Sanctuary Series Outdoor Fire Features

(All Weather Electronic Ignition System (AWS)

Installation and Operating Instructions

IF YOU CANNOT READ OR UNDERSTAND THESE INSTALLATION INSTRUCTIONS

DO NOT ATTEMPT TO INSTALL OR OPERATE THIS APPLIANCE

All Sanctuary Series Fire Features have

18-square inches of ventilation designed into each bowl.

Warning: For Outdoor Use Only

REV. 8-9-19 Page 1

CARBON MONOXIDE HAZARD

DANGER

This appliance can produce carbon monoxide which has no odor.

Using it in an enclosed area can kill you.

Never use this appliance in an enclosed space such as a camper, tent, car or home.

DANGER

If you smell gas:

1. Shut off gas to the appliance

2. Extinguish any open ame.

3. If odor continues, keep away from the appliance and immediately call

your gas supplier or re department.

WARNING

Do not store or use gasoline or other

ammable vapors and liquids in the

vicinity of this or other appliances.

Any LP cylinder not connected for use shall not be stored in the vicinity of this or other appliances.

WARNING

Do not leave unattended during use.

WARNING

Do not use for cooking. Follow all gas leak procedures in this manual prior to operation.

Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Read the installation, operating and maintenance instructions thoroughly before installing or servicing this

equipment.

WARNING

If the information in these instructions is not followed exactly, a re or explosion

may result causing property damage, personal injury or death.

FOR YOUR SAFETY

Do not store or use gasoline or other ammable vapors and liquids in the vicinity

of this or other appliances.

Fuels used in gas red appliances, and the products of combustion such as fuels, contain

chemicals known to cause cancer, birth defects and/or other reproductive harm. This warning is issued pursuant to the California Health & Safety Code Sec. 25249.1

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 2

CALIFORNIA PROPOSITION 65

All media (i.e. lava rock, lava stones, lava boulders and re glass) has the potential of thermal

spalling. This is a process that may occur when media is wet and moisture gets trapped inside of

the material due to rapid temperature differences. When this happens the media has the potential

to crack or “pop” outside the replace.

WE HIGHLY RECOMMEND COVERING ALL FIRE FEATURES WHEN NOT IN USE

The use of a cover can lessen the impact of thermal spalling; however, heavy rains, high

humidity and the presence of moisture may still cause the media to pop.

ALWAYS USE CAUTION WHEN USING THE FIRE FEATURE

Extra caution should be taken when lighting a re feature after heavy rains, high humidity and

moisture are present. Light the re feature; leave the area allowing any moisture in the media to

dissipate. We strongly recommend that during this drying out time that you monitor the re feature

from a distance. This drying out period should be no less than 30 minutes. Continue monitoring

the ame from distance to ensure that all popping has ceased before fully enjoying the re.

WARNING

This product is designed to operate with one of the following fuel sources: Liquid Propane or Natural Gas. The fuel used to operate this product, and the products of combustion of such fuel, can expose you to chemicals including Benzene which is known to the State of California to cause cancer, birth defects and other reproductive harm and Carbon Monoxide which is known to the State of California to cause birth defects or other reproductive harm.

(For more information go to: www.p65Warnings.ca.gov.)

TABLE OF CONTENTS

Specications 4

Preparing a Location for Your Sanctuary Fire Feature 5

Hard Piping to Fire feature 5

Ventilation Information 5

High Elevation 5

Gas Pipe Sizing Chart 6

Installation Requirements of Fire Feature 7

Typical Installation Drawings 8

Installing Pan into Bowl & Wiring 9

Installation of Lava Rock/Media 11

Media Specications 11

Expanded view of Sanctuary 2 10

Operation 12

Lighting Instructions 12

Replacement Parts 13

Replacement Parts List 14

Maintenance 15

Trouble Shooting 16-18

Optional Accessories 19

Warranty 20

Technical Support 22

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 3

SANCTUARY SPECIFICATIONS

A B

TOP VIEW

4-inch

Diameter

Model:

Natural Gas (NG)

SAN2-34DBSAWSN- FPB-34DBSAWS-N-SAN 38¾” 35¼” 2” 18” 19” 69”

SAN3-26DBSAWSN- FPB-26DBSAWS-N-SAN 30” 27½” 2” 14” 19” 69” 12”

Table 1 Sanctuary Specications * Dimension shows disc/pan from combustible oor sitting inside the Sanctuary bowl (See Fig. 2).

Uses Fire feature Model:

Overall

Width

Inside Width

Inside Depth

HeightESide

Wall

Combustible

Ceiling

Combustible

Floor

15 1/2”

Fig. 1 Sanctuary Dimensions (SAN2- lower base is 18” wide x 1½” tall) (SAN3- lower base is 14½ wide x 1¼” tall)

Model: Natural Gas (NG)

SAN2-34DBSAWSN- #29 65,000

SAN3-26DBSAWSN- #29 65,000

Table 2 Btu Specications

Disclaimer: Btu listings are based on 7.0”WC for Natural Gas and 11.0”WC for Liquid Propane (LP)

to the gas valve. Flex line size and proper gas pipe sizing will also affect Btu’s. As a result your Btu’s

may vary slightly from Table 2 specications.

WARNING: Proper clearances from combustible materials must be maintained from all sides, top

and bottom of this appliance. Use the specications listed for proper clearance to combustibles.

AWS Sanctuary 2 & 3 Fire Features

NG Factory

Orice

NG Btu’s

Fig 2. Clearance to Combustibles (Not to be used in an enclosed space)

Pressure NG LP

Min. Inlet 3.5” WC (⅛ PSI) 8.0” WC (¼ PSI)

Max. Inlet 14.0” WC (½ PSI) 14.0” WC (½ PSI)

Normal Inlet 7.0” WC (¼ PSI) 11.0” WC (⅜ PSI)

Table 3 Gas Pressures

REV. 8-9-19 Page 4

PREPARING A LOCATION FOR FIRE FEATURE

Gas

Hard Pipe

Access

Top View

FG-12QDK

4”

(Min. distance

from tank)

60”

NOTE: The Sanctuary Series re features/bowls are constructed of Glass Fiber Reinforced Concrete (GFRC). The

Sanctuary 2 weighs 166 LBS without media or the burner system installed. The Sanctuary 3 weighs 92 LBS without media or the burner system installed. Ensure the structure you are placing these re features on is solid enough to securely hold the weight. IT IS HIGHLY RECOMMENDED FOR AT LEAST 2-3 PEOPLE TO ASSIST IN MOVING THE FIRE FEATURES INTO PLACE.

Install the re features on any level, at, stable, non-combustible surface. NOTE: Do not place re features directly on grass, dirt, or rocks as this may prevent proper ventilation. Water drainage is designed into all Sanctuary Series re

features. Ensure not to block/plug the drains areas to prevent potential damage to your re feature.

Any installations within 5-feet of a pool or spa will require a FG-PS30V320 power supply. See separate

manual and accessory page for details or call Technical Service department.

The Sanctuary 2 and 3 can be plumbed with either Natural or Propane (LP) gas. See Fig. 3. If you choose to run hard pipe to Sanctuary models, enter through center (bottom) of the bowl; protrude pipe no higher than 6” above ground level.

Note: Due to space limitations, the Sanctuary 3, cannot accommodate a 120VAC (GFI box) and 1420-AOD remote

control weatherproof box inside the bowl. These components will have to be wired externally, outside the bowl. A recommendation would be to place the Sanctuary 3 on a pedestal or base then install the GFI box and remote control receiver inside the pedestal or base.

HARD PIPING TO FIRE FEATURE WITHOUT GAS PROXIMITY NOTE: Refer to the NFPA54 (National Fuel Gas Code) for proper pipe sizing. See gas line sizing chart on page 6 of this

manual as a reference.

1. Turn OFF gas supply system. NOTE: All gas connections (except for brass to brass) require the following. Clean pipe

threads using either a wire brush or steel wool. Apply pipe sealant to the ttings before making any connection.

2. BE CAREFUL! Ensure all gas connections are snug, but do not over tighten!

3. Consult a plumber for proper installation to ensure you are providing adequate gas supply for your application.

4. The primary gas shut-off (not supplied) will require a ⅜” male ared tting to enable connection of the stainless steel

ex gas line supplied with the re feature.

FLEXIBLE PIPING TO FIRE FEATURE

1. Do not place an LP tank inside any re feature enclosure. Locate all propane (LP) tanks outside the enclosure inside an approved separate enclosure a minimum of 60” from the Sanctuary Series. Flex line can run through any vent holes. If using Propane gas an FG-LPRK regulator (not included) must be used and a FG-12QDK quick disconnect kit (not supplied) enables the use of a Propane (LP) gas tank connection. See Fig. 3.

Fig 3. Shows gas line using an LP quick disconnect or hard piped with Natural gas.

HIGH ELEVATION INSTALLATION

This appliance is listed for elevations from 0-4500 feet in Canada and the U.S. If elevation exceeds 4500 feet it may be

necessary to decrease the input rating by changing the existing burner orice to a smaller size. Input should be reduced

4% for each 1000 feet beyond the 4500 feet above sea level. Check with your local gas utility for assistance in

determining the proper orice in your location. In some cases the heating value may already be reduced and downsizing the orice may not be necessary. Refer to NFPA 54 Table E.1.1(d) for high altitude orice sizing.

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 5

REFERENCE

GAS PIPE SIZING

Length of Pipe in Feet

1/2” 3/4” 1” 1 - 1/4” 1 - 1/2” 2” 2 - 2 1/2” 3” 4”

10 275 567 1071 2205 3307 6221 10140 17990 35710

20 189 393 732 1496 2299 4331 7046 12510 25520

30 152 315 590 1212 1858 3465 5695 10110 20620

40 129 267 504 1039 1559 2992 4778 8481 17300

50 11 4 237 448 913 1417 2646 4343 7708 15730

60 103 217 409 834 1275 2394 3908 6936 14150

70 89 185 346 724 1086 2047 3329 5908 12050

80 78 162 307 630 976 1811 2991 5309 10830

90 69 146 275 567 866 1606 2654 4711 9613

100 63 132 252 511 787 1496 2412 4281 8736

125 54 112 209 439 665 1282 2083 3618 7382

150 48 100 185 390 590 1138 1808 3210 6549

175 43 90 168 353 534 1030 1637 2905 5927

200 40 83 155 325 491 947 1505 2671 5450

300 37 77 144 303 458 887 1404 2492 5084

NATURAL GAS : PIPE SIZING CHART

•

Natural Gas (NG) flow is given in

thousands of BTU/hr. = 1 cubic

foot of NG gas - 1000 BTU

•

Nominal pressure at the burner

for Natural Gas is 3.5” of water

column. (Typical machine supply

5”-7”)

•

Pipe length must include

additional length for all fittings.

Add approximately 5 feet of pipe

per fitting.

•

Natural Gas Example: A machine

with a burner that requires

440,000 BTU would need a 1 -1/4”

pipe for a 20” long run.

LIQUID PROPANE : PIPE SIZING CHART

NOTE: The sizing charts above list the specific pipe sizes required for the amount of BTU’s for a new gas line installations. If you are using an existing gas line you must take into consideration the existing gas line capacities to ensure you will have proper pressure. This chart is for reference only, we recommend you consult with a Licensed Plumber/Gas Fitter or NFPA54 (National Fuel

Gas Code - current edition) for more details.

Length of Pipe in Feet 1/2” 3/4” 1” 1 - 1/4” 1 - 1/2” 2” 2 - 2 1/2” 3” 4”

10 108 230 387 793 1237 2259 3640 6434 -

20 75 160 280 569 877 1610 2613 5236 9521

30 61 129 224 471 719 1335 2165 4107 7859

40 52 11 0 196 401 635 1143 1867 3258 6795

50 46 98 177 364 560 1041 1680 2936 6142

60 42 89 159 336 513 957 1559 2684 5647

70 38 82 149 317 476 896 1447 2492 5250

80 36 76 140 239 443 840 1353 2315 4900

90 33 71 133 275 420 793 1288 2203 4667

100 32 68 126 266 411 775 1246 2128 4518

125 28 60 11 7 243 369 700 1143 1904 4065

150 25 54 105 215 327 625 1008 1689 3645

175 23 50 93 196 303 583 993 1554 3370

200 22 47 84 182 280 541 877 1437 3160

300 17 37 70 145 224 439 686 1139 2539

•

Liquid Propane (LP) Gas flow is

given in thou sands of BTU/hr. =

1 cubic foot of LP gas - 2500 BTU.

•

This chart refers to low pressure LP,

after regulation, Standard nominal

pressure at the burner for Liquid

Propane Gas is 11” of water column.

•

Pipe length must include additional

length for all fittings. Add

approximately 5 feet of pipe per

fitting.

•

LP Example: A machine with a

burner that requires 440,000 BTU

would need a 1” pipe for a 20’ long

run.

GAS PIPE SIZING CHART

Table 4 Gas Pipe Sizing Chart

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 6

PRE-INSTALLATON CHECK LIST FOR SINGLE INSTALL

GAS INFORMATION

Gas Volume - Ensure the correct size pipe is used for

the total gas load. If installing more than one re feature,

ensure the correct size pipe is based upon the distance of

the furthest re feature away and the total gas load is for all gas appliances on that gas line (i.e. re feature, BBQ,

torches, etc.).

Gas Pressure & Type of Gas - Verify the gas pressure

being supplied to the re features? Is the re feature(s) congured for the proper gas type? The AWS gas valve is

shipped for Natural gas (NG). To convert to Propane (LP)

gas, the secondary pilot orice must be changed.

Manual Shut-off/Key Valve - A manual shut-off or key

valve installed into of the re feature?

Purging a New Gas Line - Has the gas line been purged

of both air and possible debris? Any gas lines buried

underground must be pressure tested up to 60PSI to ensure no leaks. After inspection is complete, most plumbers will release pressure in the line at one location by opening the manual ball/key valve. It is recommended to release pressure by opening a ball/key valves associated

with all the re features. Example: There are four re features on a job, open the rst key valve for a few

seconds, then close it. Then move on to the next key valve and do the same thing until you have purged the debris out of all four gas lines.

Main Burner Orice - All re features MUST have a main burner orice installed on the inlet side of the burner. An orice limits the amount of gas ow to the burner to ensure the ame is a safe and reasonable height to not

pose a risk to people or property. The drawings below show the difference between a Natural Gas (NG) and Propane

(LP) orice. LP gas requires ventilation holes at the base of the orice to provide a cleaner ame. See Fig. 3.

ELECTRICAL INFORMATION

Wire Gauge - Is the wire gauge correct? Wiring must be

12AWG or greater (solid or stranded) for all installations.

Note: It is recommended to ll the wire nuts with either

dielectric grease or silicone prior to installing the wire nut. This will ensure a waterproof connection. Why GFI circuit? A GFI is a type of circuit breaker which shuts off electric power when it senses an imbalance between the outgoing and incoming current. It protects the house wires and receptacles from overheating and possible

re.

Power Supply - Firegear Outdoors provides one GOE-30VDC power supply with each Sanctuary model. The power supply requires 120VAC power to operate and converts it to 30VDC to operate the gas valve. DO NOT

CONNECT 120VAC DIRECTLY TO THE GAS VALVE WIRES - DAMAGE WILL OCCUR. THIS IS NOT COVERED BY WARRANTY. The #GOE-30VDC is used

for one re feature only and must be installed 10-feet or

greater from any pool or spa. This power supply has a 3-foot power cord to plug into 120VAC outlet and a 3-foot leads to connect to the gas valve on the 30VDC side.

MEDIA INFORMATION

Acceptable media placed over top of the burner:

Lava Rock Min.1”- 2” size FG-LAVA-10 (10 LBS.) FG-LAVA-50 (50 LBS.) GL Glass Min. ½” - ¾” size Various colors are available

See Product catalog for details

Sold in 5 LB. bags or 8 bags to a

case

GRL Reflective Glass Min. ½” - ¾” size Various colors are available See Product catalog for details Sold in 5 LB. bags or 8 bags to a case

NG LP

Fig. 4 Natural (NG) orice on left; LP (vent holes) on right.

AWS Sanctuary 2 & 3 Fire Features

DRAINAGE INFORMATION

For any fire feature ABOVE ground level requires a drain/ holes line or a way for water to exit the fire feature.

Note: This AWS system is not approved to be installed BELOW ground level.

REV. 8-9-19 Page 7

INSTALLATION REQUIREMENTS OF ALL FIRE FEATURES

REQUIREMENTS

1. This re feature is permitted to be placed on a stable, at combustible surface. The area underneath must be a solid level surface maintaining clearances according the specications in this manual on page 4.

2. Refer to the NFPA54 (National Fuel Gas Code) for proper pipe sizing. See Table 4 on page 6.

3. Determine the model re feature you are preparing to install (Refer to page 4).

4. Follow the local code requirements for the gas type being used. This re feature should be installed in accordance with local codes and ordinances or in the absence of local codes, with the latest National Fuel Gas Code, ANSI Z223.1 NFPA54 or CSA B149.1, Natural and Propane Installation Code in Canada.

5. Fire features create high temperatures, it is very important to have any combustibles at a safe distance.

6. These re features are designed for outdoor use only. Not approved for any indoor use.

7. This re feature is designed to have lava rock completely covering the spur burner, so that the burner is not visible. Do not cover more than 1” above the top of the covered burner. When purchasing Lava Rock use a minimum of 1 to

2-inch diameter as a base to ll the burner pan. DO NOT COVER THE IGNITION HOOD WITH ANY ROCK OR MEDIA.

8. Gas lines and ttings must be installed in to the non-combustible structure. All gas connections must be leak tested before installation of the re feature. Soapy water leak detection is required before regular use of the re feature.

9. Do not use material that will absorb moisture over time and will not release this moisture quickly. Moisture can boil in this material and can rapidly break apart and cause damage or personal injury.

10. Never leave any other combustible material on top of the re feature. This could cause unsafe operation of this system and damage to the component that will not be covered under our warranty.

11. Ventilation is built into the bottom of each concrete re feature. No additional vents are required. WARNING: DO NOT BURY THE BOTTOM OF THE CONCRETE BOWL INTO EARTH OR OTHER TYPE OF MEDIA . THIS CAN OBSTRUCT AIR FLOW VENTILATION AND VOID FIREGEAR WARRANTY.

IMPORTANT

Installation of Natural or LP gas should be done by a qualied installer, service agency or gas supplier.

The appliance and its manual shutoff valve must be disconnected from the gas supply piping system during any pressure testing of the system at test pressure testing of the system at test pressures in excess of ½” psig (3.5kPa).

DESCRIPTION

The Sanctuary series features a eld serviceable (30VDC) commercial grade outdoor electronic system with a maximum gas capacity of 290,000 Btu’s. The system features a built-in safety shut-off in case of ame loss and

auto-relight. It is shipped as a Natural Gas (NG) model only and must be converted if using Propane (LP) gas. The AWS burner pan comes pre-assembled with the bowl and include a key valve with mounting plate ready to install.

Preparation for the AWS model: The Sanctuary 2 requires additional preparation and planning. The gas line and power must be predetermined before installing. The AWS model requires a 120VAC Ground Fault Interrupter (GFI) to be installed inside the bowl in a weatherproof box before installing the re pit (except for the Sanctuary 3). The Sanctuary 3 is too small to “house” the remote control with weather proof box and the 120VAC GFI outlet. They will have to be installed somewhere outside the bowl. It is recommended to install the Sanctuary 3 on top of a pedestal then install the 120VAC GFI power and remote control inside the pedestal.

Ensure you follow all local codes. In the absence of local codes use the latest edition of the National Fuel Gas Code NFPA 54 and National Electrical Code (NEC), or NFPA 70. The remote control weatherproof box (supplied) should be mounted securely in close proximity of the GFI box. The GFI box will power the adapter and the remote control receiver. See AWS expanded view drawing as a guide on page 12.

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 8

SANCTUARY (AWS) PREPARATION

49-88

(BRASS ELBOW)

CRV-BVL2CP

BVL2S

(Key Valve)

MT-FACEPLATE

49-88

(BRASS ELBOW)

TOP VIEW

KEY VALVE ASSEMBLY

The gure drawing below shows the MT mounting plate

parts and pieces used for the assembly. This is preassembled and ready to install. See Fig. 5. The Key Valve

Assembly consists of (1) key valve and ange, (2) 90°

elbows and (1) MT stainless steel face plate.

MT Mounting Plate Detail

Fig. 5 Assembled MT mounting plate.

INSTALLATION OF MT MOUNTING PLATE

Install the key valve mounting plate into the Sanctuary bowl as shown in Figs. 6 & 7. The mounting plate must be oriented with key valve at the top (closest to burner pan). Use the four (4) thread cutting screws (supplied) to secure the mounting plate into the bowl.

AWS Sanctuary 2 & 3 Fire Features

Fig. 6 Typical MT installation.

Install valve mounted from front as shown.

Fig. 7 Top view of MT mounting plate into bowl.

REV. 8-9-19 Page 9

LEARN

Weather

Proof

Box

AWS

Valve Box

GFI Box

GOE-30VDC Power Supply

FG-1420-AOD

Receiver

Fig. 8 Wiring diagram.

REMOTE

OFF

INSTALLING PAN INTO BOWL & WIRING

INSTALLING BURNER PAN INTO BOWL

After the mounting plate is secured inside the bowl,

attach a ex line to the bottom tting of the mounting plate

and the other end to the primary gas supply.

Install the GOE-30DCV power supply and FG-1420-AOD remote control as shown in the wiring diagram (Fig 8). Note: Ensure the external antenna on the FG-1420-AOD receiver is outside the junction box.

This is a polarity sensitive system. There is a red sleeve attached to the positive (+) side of the DC power supply.

When wiring the remote control receiver, cut off both 1/4” terminals and strip both wire ends. Connect one red wire from the receiver to the GOE-30DCV power supply with the red sleeve; secure with wire nut. Connect the other red wire from the receiver to the + (positive) directly to the red wire from the gas valve control box; secure with wire nut. See Fig. 8.

Note: An extra red jumper wire is provided to extend either one of the red wires of the FG-1420-AOD remote control receiver (if needed). It is not required to use this wire. It depends on each application.

DO NOT CONNECT 120VAC DIRECTLY TO THE GAS VALVE WIRES -DAMAGE WILL OCCUR. THIS IS NOT COVERED BY WARRANTY.

AWS Sanctuary 2 & 3 Fire Features

Note: Use dielectric grease inside of all wire nut connections to protect from the outside elements. Plug the GOE-30VDC power supply and remote receiver into the 120VAC GFI box. Install battery into the transmitter of the FG-1420-AOD and “learn” (program) the receiver to the transmitter. Ensure the slide switch on the receiver is in the REMOTE position See Fig. 9; Press and Release the “learn” button on the receiver. You will hear the receiver emit a short “beep”. Once this occurs, press any button on the transmitter and the receiver will

emit several rapid beeps conrming the two are programed

together.

Slide

Switch

LEARN

Fig. 9 1420-AOD slide switch and learn button.

REV. 8-9-19 Page 10

Concrete Tab

Mesh Pilot Hood

Media

INSTALLING PAN INTO BOWL & WIRING

Attach another ex line to the top tting and connect the other end to the ared tting of the gas valve box. Securely tighten all ttings. Install the assembled pan into

the bowl as shown in Fig. 10 resting the pan on the concrete tabs, centered, inside the bowl.

Fig. 10 Installing burner assembly into the bowl.

MEDIA PREPARATION

MEDIA SPECIFICATIONS

The Sanctuary 2 and 3 models are approved for use with Firegear Outdoor lava rock.

• Sanctuary 2 uses 57 LBS of Firegear Outdoor lava rock

• Sanctuary 3 uses 24 LBS of Firegear Outdoor lava rock

Lava rock height should be level and no higher than the top lip of the bowl (approximately 2“ depth from burner pan).

Fig. 11 MedIa (lava rock) installation.

INSTALLATION OF MEDIA INTO BURNER PAN

Install lava rock into the burner pan. Ensure the lava rock is a minimum of 1-inch diameter for proper operation. Note: Do not pour Lava Rock directly from bag. It should

be placed naturally and NOT packed in tight. Loose tting is important to ensure robust ames. Be sure rocks are

free of any excessive dust. This prevents the burner pan weep holes from being plugged and holding water.

IMPORTANT: Do not place rock over top or under the screen cover. The screen must be free of any debris to

ensure proper lighting of burner (See Fig. 12).

Cover the burner completely with media but do not make the depth greater than 1-inch overtop of the burner port holes.

Do NOT cover the top of mesh pilot hood with any rock or glass. It must be free an any debris to operate properly.

Fig. 12 Media placement around pilot hood.

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 11

AWS EXPANED VIEW

Hard Pipe

Gas Supply

Key Valve

AWS Burner Pan Assembly

Remote

Power

Supply

GFI Box

Remote Receiver

(w/weather proof cover)

Note: The gas supply may be hard piped into the center of the bowl or an approved

exible gas line can be installed through one of the lower vents.

The installation shown above is a Sanctuary 2 Fire Feature; The Sanctuary 3 does not have enough room for the GFI power box and the FG-1420-A OD remote receiver; they will require external mounting outside of the bowl.

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 12

AWS OPERATION

CAUTION: Children and adults should be alerted to the hazards on high surface temperatures and should stay away to

avoid burns or clothing ignition. Young children should be carefully supervised when they are in the area of the appliance.

WARNING: Do not use this appliance if any part has been under water. Immediately call a qualied service technician

to inspect the appliance and to replace any part of control system and any gas control, which has been under water.

SAFETY WARNINGS

1. Never leave the re pit unattended during operation.

2. Clothing or other ammable materials should not be placed on or near the appliance.

3. Any guard or other protective device removed for servicing the appliance must be replaced prior to operating the

appliance.

4. Installation and repair should be done by a qualied service person. The appliance should be inspected before

use and at least annually by a qualied service person. More frequent cleaning may be required as necessary. It

is imperative the control compartment, burners and circulating air passageways of the appliance be kept clean.

5. Inspect the fuel supply connection before each use of the appliance.

6. Temporary storage of this appliance indoors is permissible only if it has been disconnected from its fuel supply

(Natural or LP gas line).

WARNING

1. This appliance is hot when operated and can cause severe burns if contacted.

2. Do not burn any solid fuels in this appliance.

READ ALL LIGHTING INSTRUCTIONS BEFORE ATTEMPTING TO LIGHT FIRE PIT

CAUTION: ENSURE YOU HAVE LEAK TESTED THE FIRE PIT BEFORE OPERATING AND THE TRANSMITTER AND

RECEIVER HAVE BEEN “LEARNED”(PROGRAMED TOGETHER) FOR WIRELESS OPERATION.

WARNING: Do not stand overtop of re feature during ignition or operation due to high surface temperatures.

LIGHTING INSTRUCTIONS

TURNING ON FIRE FEATURE

Prior to turning the re feature ON, visually inspect the re pit to ensure debris such as leaves or other combustible materials have not collected on top of the re feature, which could burn and emit embers once the re feature is turned ON. At the same time, ensure anyone standing close to the re feature is aware you are turning it ON and steps away, at

a safe distance prior to lighting.

The ignition sequence is as follows:

1. Turn the manual key valve to the ON position.

2. Turn the re feature ON by pressing the ON button of the remote control. The hot surface ignitor will heat up and begin to “glow” within a 10 second period.

3. Once the hot surface ignitor heats up, the pilot gas valve opens, a “click” is heard, and gas is released to the burner,

lighting the re feature.

The entire ignition sequence ignites within 20 seconds or less. If not, press the OFF button on the remote control and wait 5 minutes before trying again.

TURNING OFF FIRE FEATURE

1. Turn the re feature OFF by pressing the OFF button on the remote control.

2. If you are no longer burning the re feature until another time, we recommend turning the key valve to OFF position.

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 13

Junction Box

Weatherproof

Cover/Lid

GOE-30DCV

SANCTUARY 2 & 3 REPLACEMENT PARTS

OUT

Drawings No to Scale

15 16

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 14

SANCTUARY 2 & 3 REPLACEMENT PARTS LIST

OUT

Item

1 34-inch round at stainless disc (used with Sanctuary 2 model) 1 PAN-SS34D

1 26-inch round at stainless disc (used with Sanctuary 3 model) 1 PAN-SS26D

2 22-inch Spur Burner (used with Sanctuary 2 re feature) 1 B-SPUR-22

2 16-inch Spur Burner (used with Sanctuary 3 re feature) 1 B-SPUR-16

3 Sanctuary 2- 38¾” Diameter Concrete Bowl 1 SANCTUARY2

3 Sanctuary 3 - 30” Diameter Concrete Bowl 1 SANCTUARY3

4 Mounting Nut ½” NPS Brass Nut 2 105-8

5 ⅞” Flat Mounting Washer 1 ST3-113-1026

6 ½” Flex Non-Whistling Gas Line 22” Long 1 T-200-9898-22

7 MT Face Plate 1 MT-FACEPLATE

8 Chrome Flange (decorative ange used with BVSL2S) 1 CRV-BVL2CP

9 Key Valve 1 BVL2S

10 ½” Flare x ½” MIP Brass Elbow (used with BVL2S - MT models) 2 49-88

11 Air Shutter Orice Natural Gas (NG) 1 OAS-NG29

12 Air Shutter Orice Propane Gas (LP) 1 OAS-LP41

13 12” Chrome Plated Key 1 KEY-PC-12

14 Ignition Control Box (Valve box only) 1 FG-ICB

15 AWS Pilot Assembly 1 FG-PBA

16 30VDC Transformer 1 GOE-30VDC

17 Heat Shield 1 FG-HEATSHIELD

18 30-Volt Power Wires for Gas Valve (12-inch) 1 FG-POWERWIRES

19 Mounting Plate for AWS System 1 PLATE-AWS

20 Wire Nuts - Used to secure 30VDC power from valve box 1 WIRENUT-ORG

21 Weatherproof Cover 1 WP-COVER

22 Junction Box 1 WP-JBOX

23 #10-24 x ½” Thread Cutting Screws (securing MT plate) (not shown) 4 SAN-CP-SCREWS

Description

Qty.

Part Number

Valve Box Reference

2-pin Igniter Connector

2-pin Thermopile Connector

Flared Pilot Connection

Compression Pilot Connection

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 15

AWS FIRE FEATURE MAINTENANCE

1. These re features should be inspected and cleaned before initial use at least annually by a qualied eld service person.

2. Any component that is found faulty must be replaced with an approved component.

3. Any tampering or modifying with the re feature is dangerous and voids all warranties.

4. During winter months in cold climates and various seasons of operation the re feature may be affected by weather

conditions. It is recommended to use a cover/lid overtop of your re feature to protect it from humid/rainy weather conditions when not in use. Heavy rains/downpours could affect the re feature operation if not covered; if this

occurs ensure you allow the re feature time to dry out before attempting to operate. NOTE: If a combustible type cover is used over the re feature when not in use be sure to remove it before operation to prevent a severe safety

hazard.

5. Carbon (soot) may build up on the surface of logs (if installed) during heavy use. Sooting may also occur periodically on the screen of the ignitor hood. To clean, brush off with a dry bristle brush or cloth. Keep soot away from clothing or furniture.

6. Over time stainless steel parts can discolor when heated, usually a golden or brown hue. This discoloration is normal

and does not affect the performance of the appliance.

GFRC MAINTENANCE

• To care for your GFRC (Glass Fiber Reinforced Concrete) product, please utilize careful judgment. It is a durable and forgiving material, but that does not mean you can expose it to harsh chemicals or mechanical cleaning methods

which could damage the outer nish. Instead, we recommend you use a soft brush with natural or synthetic bristles,

utilizing very light pressure and water to clean the concrete items.

• Concrete by nature, is a porous material and therefore, susceptible to staining. In addition, over time it will age sometimes changing the color just as the common household driveway will. Sealing of products is always recommended to protect the original appearance. Our products are sealed prior to shipment but the continued care and resealing of the product will be needed every 4-5 years to protect the appearance.

• With a concrete sealant, your concrete will look great and natural for many occasions. Prolonged contact with overly acidic, heavily pigmented or alkali substances should be avoided. We recommend cleaning any spills as quickly as possible. Take caution against use of caustic acids to clean or resurface concrete products. Such caustic acids have historically been used to clean pools, sidewalks or other porous concrete surfaces. These acids will etch the surface and change the structure of the concrete at the surface level. Our concrete is made to have a denser and cleaner

look; such etching from caustic acids will change that clean, smooth nish.

• DO NOT USE HARSH ABRASIVE CLEANERS, ACIDS, PIGMENTED CLEANERS OF ALKALI SUBSTANCES ON CONCRETE PRODUCTS. While in some applications it MAY be safe to use muriatic acid/hydrochloric acid or sulfuric

acid, or other strong chemicals to clean concrete, DO NOT use these cleaners to clean the items we sell made from

reinforced concrete. This WILL damage the beautiful nish on the outside of the concrete. Such chemical cleaners are

not applicable for use on this type of material.

• Additionally, we do not recommend using high-pressure cleaning, as this could remove the sealed nish. Using a garden hose will be enough pressure to clean the concrete. For normal spills, a quick wipe up and gentle “scrub” with a cotton cloth or similar, should be enough to clean. For stains, which contain dark colors or have been sitting for an extended period of time, you can use a mild soap. Under extreme cleaning needs, you can use a standard mild household chlorine bleach, available in most retail stores, diluted to a very weak mixture of about 1/4 cup bleach to 1 gallon of water. Use this mixture over the entire surface you wish to clean, to ensure even cleaning. Only do this as a last resort as it could change the appearance of the product.

• Please also note that ssures (hairline cracks) can appear on the surface due to age and/or exposure to the atmospheric conditions. These commonly don’t have an effect on durability and do not compromise the structural integrity of the product.

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 16

TROUBLESHOOTING

Sequence of Operation

Fire Feature Turned ON

First Pilot with Hot Surface Igniter

Heats Up and Glows (Approx. 10 seconds)

Secondary Pilot Opens; “Click” is Heard;

Gas is Released to Burner

Fire Feature is Lit Until

Turned OFF

The system is designed to relight itself if blown out. It will

try (3) times to relight before it goes into a “hard” lock out.

Then it must be turned OFF and back ON to reset it .

START UP ISSUES

1. Turned the Fire Feature ON... but nothing happens.

• No Power - Check for power at the re feature(s). Conrm proper power is being supplied to the system. 30VDC

from power supply to valve and 120VAC where power supply is plugged into.

• Defective Controller - If 120VAC power is connected directly to the gas valve, the controller inside the valve box will be damaged. It this happens, a burned electrical smell might be present - replace controller.

2. Glow Plug does not glow.

• Connector Not Plugged In Correctly - Check the 2-pin connector from pilot to the gas valve, Ensure it is plugged

into place with the locking latch.

• Pins Not Secure - Check the pins inside the 2-pin connector, ensure they are not loose. If loose push them back in until tight and try system again.

• Possible Defective Igniter - Unplug the igniter and check resistance across the two pins inside the plastic housing coming from the pilot assembly. Use a multi-meter to check resistance. No resistance or resistance greater than 8 ohms indicates a defective igniter. Page 14 valve reference shows the igniter and thermopile 2-pin connections for testing.

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 17

TROUBLESHOOTING

3. Glow Plug Glows, But Does Not Ignite the Gas

• Insufcient Power - If the glow plug is not getting enough power, it will not get ignite the gas.

• Thin Wire - The recommended minimum wire gauge is 12AWG . If wire is less than 12-gauge there may not be

enough power to get the igniter hot enough.

• No Gas - Was the gas line purged of air? If gas line was not bled it may take a while before the gas gets to the re

feature.

• Manual Shut Off Valve - Is the manual shut-off or key valve open?

• Debris - Debris can get trapped inside the screen of the gas valve. Excessive amounts of pipe dope or Teon tape

can restrict gas ow.

• Debris in Pilot Burner - New gas lines, until bled, have air and will have some debris. Ensure gas it turned OFF and

electrical is unplugged. Remove the two brass tting from the gas valve, then use “canned air” to blow through the

pilot outlets.

• Wrong Pilot Orice - If the wrong pilot orice is installed into the primary pilot it will not light.

• Oxygen Starvation - To ignite gas we need oxygen, fuel and a heat source. If the pilot assembly is buried under-

neath the glass media or lava rock it will not allow the pilot to light.

• Weak Igniter - The glow plug will have slight differences causing some igniter’s burn hotter than others. If this occurs, the symptom will always be the same - inconsistent or no ignition at all. In this case, replace the pilot burner.

4. Pilot Lights, But No Flame to the Main Burner

• Valve Box Installed Backwards - Check the label on the gas valve box and ensure the burner is connected to the

OUTLET side of the gas valve box.

• Thermopile Pins Not Secure - Check the pins in the pilot burner connector, remove it from the gas valve and check for loose pins. If loose, push inward until tight and try again. If this happens, the glow plug will stay ON for up to 30 seconds before turning OFF. It normally shuts off in about 5 seconds.

• Defective Thermopile - If a product is used consistently for extended periods of time a thermopile will degrade over time from the consistent use. Simply loosen the thermopile from the pilot assembly and slide it out. If it will not slide out because is it too tight, then it will need to be replaced.

• Debris - Debris can get trapped inside the screen of the gas valve. Over time rust and other debris can restrict the

gas ow on the Outlet screen of the valve that can partially or sometimes even stop the ow. Inspect the screen,

remove it and clean it then replace it.

• Defective Controller or Main Gas Valve - If you have inspected the thermopile connections and no debris is on the controller or gas valve and checked the power; the gas valve or controller may be defective and will need replaced.

5. Fire Features Lights... Turns OFF Within A Few Seconds... and Restarts Again (Keeps repeating this sequence)

• Gas Volume Insufcient - When initially turning ON the re feature pilot is lit and there is enough gas for the pilot to

light, however once main gas valve is turned ON, the ow of gas to pilot drops not providing enough gas to keep the thermopile hot enough therefore the pilot will drop out and relight. This is usually caused by insufcient Gas Volume

and can be caused by installing gas pipe too small to deliver proper amount of gas or by installing a Manual Gas Shutoff (Ball valve or Key Valve) with a capacity that is too small to allow enough gas to pass through to the feature.

• Main Burner Orice Not Installed - Ensure the correct orice is being used. If using LP gas it should have vent holes, Natural gas does not. See Fig. 3, page 8. The orice/air mixer restricts the amount of gas owing to the Main Burner. This restriction ensures that not ALL the gas will ow to the Main Burner, so there is still enough gas left for

Pilot Burner.

• Oxygen Starvation - If the pilot assembly is buried underneath the glass media or lava rock it will not allow the pilot to light.

• Defective Thermopile - See Symptom 4, page 17 for Defective Thermopile.

• Defective Controller – If your plumbing is supplying enough gas, the Main Burner orice is installed, the Pilot Burner

is getting plenty of air and the Thermopile is not defective the only thing left is a Defective Controller inside the valve

box. If you have a Defective Controller the only way to x it is to replace it.

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 18

TROUBLESHOOTING

6. Fire Feature Cycles (Turns On and Off) Every Few Minutes

• Polarity Between Fire Features in a Daisy Chain – when daisy chaining multiple features together, wire polarity

BETWEEN the features MUST be the same.

• Gas Volume Insufcient – See symptom 5 page 18 for “Gas Volume Insufcient” for detailed explanation.

• Oxygen Starvation (Pilot Burner) – See symptom 5 page 18 for “Oxygen Starvation” for detailed explanation.

• Defective Thermopile – See symptom 4 page 18 for “Defective Thermopile” for detailed explanation

• Defective Controller – See symptom 5 page 18 for “Defective Controller” for detailed explanation

7. Main Burner Flame Lazy/Small or Flame NOT Spread Out Over Entire Burner

• Gas Volume Insufcient – See symptom 5, page 18 for “Gas Volume Insufcient” for detailed explanation

• Debris On Inlet Screen; Valve Box – See symptom 3, symptom 4, page 18 for “Debris on inlet screen for detailed

explanation

• Debris On Outlet Screen; Valve Box – See symptom 4, page 18 for “Debris on Outlet Screen for detailed explanation.

• Obstruction In Plumbing Between Gas Valve Outlet and Main Burner – If your plumbing was sized correctly to deliver the proper amount of gas and the screens in the valve box are clean, inspect the plumbing between the valve and the burner for obstructions. Also, inspect inside the burner inlet to ensure no obstructions in there as well.

8. Main Burner Flame “Flares Up” Every Few Minutes

• Fire glass/Media Layer too Thick – Fire glass/media comes in different sizes. Use only ½” - ¾” diameter or larger.

If you put a thick layer of re glass/media on top the burner, over 1” in depth; there is a good chance some of the gas will get “trapped” within the media while the feature is ON. When this happens, the trapped gas in the re feature

ignites and you see the “Flare Up” effect. Remove some of the re glass/media from the burner to see if this xes the problem.

• Gas Leak – Natural Gas (NG) is lighter than air therefore when released into the atmosphere it rises. If you have

a Natural Gas re feature and there is a gas leak the Natural Gas (NG) will rise to the top of the feature. Once it encounters the ame a are up will occur. Propane is heavier than air so if there is a gas leak when using propane the

gas will fall into the bottom of the feature. That is why it is REQUIRED drainage/ventilation be installed at the bottom

of the feature when using Propane. You do NOT want Propane accumulating inside the re feature.

SHUTDOWN ISSUES

9. Turn the Feature OFF…but a Small Flame Continues to Burn in the Pilot Burner

• Leak in the Pilot Burner Gas Valve – When debris enters the gas valve by way of either the Inlet or outlet there is a

chance some of that debris will enter the Pilot Burner Gas Valve and contaminate the seal inside the valve. If this occurs, the possibility exists the valve will not seal properly when turned OFF thereby allowing a small amount of gas to

ow even after being turned OFF. Often this will result in a small ame that continues to burn in the Pilot Burner after

the feature has been turned OFF.

10. Turn the Feature OFF…But Small Flames Continue to Burn Out the Main Burner

• Leak in the Main Burner Gas Valve - when debris enters the gas valve by way of either the Inlet or Outlet there is

a chance some of that debris will enter the Main Burner Gas Valve and contaminate the seal inside the valve. If this occurs the possibility exists the valve will not seal properly when turned off thereby allowing a small amount of gas

to ow even after turned off. Often this will result in a small ame that continues to burn on the Main Burner after the

feature has been turned OFF.

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 19

OPTIONAL ACCESSORIES

ACL (BROWN)

ACN (BLUE)

(GREEN/YELLOW)

INPUT

FG-PS30V320

S/N

(RED) Vo +

(BLACK) Vo -

OUTPUT

LED

100-240V 3.5A 50/60Hz 277V 1.45A 50/60Hz

INPUT

OUTPUT

(277V

for North America only)

+30V 10.7A Rated Power: 321W

Suitable for use in Dry, Damp and Wet Locations

MODEL:

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c: 90°C

a: 60°C

Equipment

Ground

Brown

Blue

White

Black

Green/Yellow

Black

Red

Black

Red

The following accessories are available from your local Firegear dealer/distributor.

Each accessory comes with a separate installation manual. Read each instruction thoroughly before installing.

LP Gas Regulator

Gas regulator for LP gas installations. Rated at 100,000 Btu’s. Model: FG-LPRK

Flexible Gas Line

⅜” x 12’ Quick disconnect ex gas line.

Rated at 80,000 Btu’s. Used with FG-LPRK Model: FG-12QDK

LP Tank Enclosure

20” x 21½” tall concrete enclosure to hide 20# LP tank. Has removable lid. Can be used as an end table. Weighs 141 LBS.

Model:

SANCTUARY-LPTE

Shut-Off Valves

Model: 01-387 ⅜” OD Flare x ½” FIP Model: 01-487 ½” OD Flare x ½” FIP Model: 01-266

⅜” OD Flare x ⅜” OD Flare

Model: 01-288 ½” OD Flare x ½” OD Flare

Emergency-Stop

Model: FG-EMER-STOP

Media

Lava Stones 1” to 2” size (50 LBS.)

Models: FG-LS50

Lava Boulders 4” to 6” size (30 LBS.)

Model: FG-LB30

Lava Rock 1” to 2” size (10 & 50 LBS.) Models: FG-LAVA-10 FG-LAVA-50

See catalog for variety of glass media in various colors.

Pool/Spa (Water Installations)

Model: FG-PS-30V320

Power supply for one or up to (4) re

features within 5-feet of a pool/spa.

LP Conversion Kit

Model: FG-AWS-PBO-P

Contains primary pilot orice

(FG-PBO-LP) to convert Natural gas pilot to LP gas.

Note: Requires new LP main burner

orice (OAS-LP41), sold separately.

Timer

Electric mechanical 2-hour timer

Model: FG-TIMER-2HR

Log Sets

Models:

L-SF (Spit Fire) - 17pc (52 LBS) L-BF (Beach Fire) 8pc (20 LBS)

326-930 Twigs 6pc (20 LBS)

Stainless Steel Round Lids

Optional lids are available to cover

re feature when not in use.

Model: LID-29R2 (Sanctuary 2) Model: LID-19R (Sanctuary 3)

Electric emergency shut-off.

NOTE: See the Firegear Outdoors catalog for other accessories also available.

FOR TECHNICAL SERVICE, CALL:

(855) 498-8324

Firegear Outdoors

9230 Conservation Way

Fort Wayne, IN 46809

Sales: (888) 672-8929

Sales Support: (888) 699-6167

Canadian Inquires: (877) 472-3923

Web Site: www.regearoutdoors.com

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 20

Skytech Products Group (Firegear Outdoors) hereby warrants to the end user that products will be free from material and workmanship defects that prevent safe and correct operation of the product. The warranty commences from date of sale to the end user for the following period:

End User must provide a bill of sale, canceled check, or payment record from the end user to verify purchase date and to establish warranty period. This Limited Warranty shall be valid and limited to the original purchaser only.

WARNING Any modication to the product will void the warranty.

This Limited Warranty shall be limited to the repair and/or replacement of parts that have proven to be defective under normal use and service. Before returning any parts, contact our Technical Service Department for a Return Materials Authorization (RMA) number. All warranty claims must be made by the OEM / Distributor / Dealer account on behalf of the end user. You may contact Technical Service at (855) 498-8324.

All approved returned defects must be conrmed by our Technical Service Department. If the defect is conrmed and we

approve the claim, we will replace such parts without charge.

This warranty gives you specic legal rights, and you may also

have other rights, which vary from state to state.

Travel, diagnostic cost, service labor to repair the defect and freight charges on warranty parts to and from the factory will be responsibility of the owner. We will not be responsible for labor charges and/or damage incurred in installation, repair, and replacement.

LIMITED WARRANTY

This Limited Warranty is voided if not assembled, installed and operated as intended. This Limited Warranty does not cover any defects due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation or improper maintenance or service, removal from the original location or re- installation into another location, or failure to perform normal and routine maintenance.

Damage due to severe weather conditions such as hail, hurricanes, earthquakes, tornadoes, discoloration due to overheating, exposure to chemicals (including salt), either directly or in the atmosphere, or very high humidity, is not covered by this Limited Warranty.

There are no other express warranties except as set forth herein. For consumer applications, any applicable implied warranties of

merchantability and tness are limited induration to the period

of coverage of this Limited Warranty. Some states do not allow limitation on how long an implied warranty lasts, so this limitation may not apply to you.

For Commercial applications, the liability of Firegear Outdoors is limited to the express terms of this warranty. We expressly disclaim any and all implied warranties, including any warranties

of tness for a particular purpose or merchantability.

We are not liable for any special, indirect or consequential damages. Our maximum liability is limited to the purchase price of the purchased products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusions may not apply to you.

We do not authorize any person or company to assume for it any other obligation or liability in connection with the sale, installation, use, removal, return, or replacement of its equipment; and no such representations are binding.

Lava Rock and Lava Stones are not

covered by warranty

CONSUMER/NON-COMMERCIAL APPLICATIONS:

Stainless Steel Components 5 Years Gas Valve, Spark Igniter & Electronic Parts 2 Years Log Sets 3 Years Glass Windshields 5 Years Glass Media 1 Year Controls 5 Years AnF Enclosures 5 Years GFRC (Glass Fiber Reinforced Concrete) 1 Year

COMMERCIAL APPLICATIONS:

Stainless Steel Components 1 Year Gas Valve, Spark Igniter & Electronic Parts 1 Year Log Sets 1 Year Glass Windshields 1 Year Glass Media 1 Year Controls 1 Year AnF Enclosures 1 Year GFRC (Glass Fiber Reinforced Concrete) 1 Year

Lava Rock and Lava Stones are not

covered by warranty

A DIVISION OF SKYTECH PRODUCTS GROUP

REV. 6/18

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 21

Having problems getting your Firegear Outdoors re feature to operate?

Don’t leave the job site! We want to help! Call 855.498.8324

for Technical Support between the hours of 8:00AM to 5:00PM EST.

Text photos to 260.255.5750 or e-mail photos to support@skytechpg.com.

BEFORE YOU CALL WE WILL NEED THIS INFORMATION

1. Model Number: ___________________________

2. Serial Number: ___________________________

3. How long is the gas line run? Nat Gas ____ LP Gas ____

4. What size is gas line? _____

5. Inlet Gas Pressure: _____WC Manifold Gas Pressure: _____ WC

6. What type of media are you using? __________________

7. Review the troubleshooting section in the installation manual.

8. What are the symptoms? Please be prepared to explain.

9. Be prepared to send photos to us when on the phone.

10. Missing or damaged parts? Let us know ASAP or send photos.

AWS Sanctuary 2 & 3 Fire Features

REV. 8-9-19 Page 22

Firegear Sanctuary Series, SAN2-34DBSAWSN Series, FPB-26DBSAWS-N-SAN, FPB-34DBSAWS-N-SAN, Sanctuary 2 Installation And Operating Instructions Manual

Specifications and Main Features

Frequently Asked Questions

User Manual