ground, buckling, tearing, and excessive pulling.
Defects or damage caused by disassembly of the product by the user or unauthorized repair
personnel.
Defects or damage from being put in humid environments, high-intensity magnetic fields or
soaked into water.
Defects or damage caused by natural disasters.
Unable to provide valid proof of purchase.
Note: Man-made damage should be determined by JadeAudio or FIIO’s maintenance personnel.
Procedures for Getting After-Sales Service
Please contact the local dealer first once you find problems with the device from JadeAudio or
FIIO. If they refuse to give related after-sales service, please give feedback to JadeAudio
For repair service, you are supposed to send the defective product to JadeAudio or FIIO with
freight paid. After it has been repaired, we will send the product back to you with freight paid
by us.
It is highly suggested to buy the product from the local authorized sales agents to get better,
faster before- and after-sales service.
Please do not maintain or dismantle the product on your own and keep it away from water.
For abnormal working issues or any further questions, please visit our official website-
>Support to get related information or send an email to
Note: Due to continuous improvement, every specification and design is subject to change at any
time without further notice.
Contact Information for After-Sales Service
Web: http://www.jadeaudio.com; https://www.fiio.com
Facebook: https://www.facebook.com/JadeAud io.Co;
https://www.facebook.com/FIIOAUDIO
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