Page 1
OPERATING
MANUAL
ENG
FIBARO WALL PLUG
FGWPx-102
CONTENTS
#1: Description and features 4
#2: Basic activation 5
#3: Adding/removing the device 6
#4: Operating the device 7
#5: Power and energy consumption 9
#6: Association 10
v2.0
#7: Z-Wave range test 11
#8: Advanced parameters 12
#9: Specications 19
#10: Guarantee 20
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Important safety information
Read this manual before attempting to install the device!
!
Failure to observe recommendations included in this manual
may be dangerous or cause a violation of the law. The manufacturer,
Fibar Group S.A. will not be held responsible for any loss or damage
resulting from not following the instructions of operating manual.
General information about
the FIBARO System
FIBARO is a wireless smart home automation system, based on the
Z-Wave protocol. All of available devices can be controlled through
a computer (PC or Mac), smartphone or tablet. Devices are not only
receivers, but can also repeat the signal, increasing the Z-Wave
network’s range. It gives advantage over traditional wireless systems
that require direct link between transmitter and receiver, as a result the
construction of the building could aect network’s range negatively.
3
Every FIBARO network has its unique identication number (home
ID). Multiple independent networks can exist in the building without
interfering. Transmission security of FIBARO System is comparable to
wired systems.
Z-Wave technology is the leading solution in smart home automation.
There is a wide range of Z-Wave devices that are mutually
compatible, independently of manufacturer. It gives the system the
ability to evolve and expand over time. For more information visit:
www.baro.com.
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4
#1: Description and features
FIBARO Wall Plug is a universal, Z-Wave Plus compatible, remotely
controlled outlet adapter. This device may be applied wherever you
want to control electrical devices with up to 2500W load.
The Wall Plug is equipped with a power and energy metering
function. It uses a LED ring to visualize the current load with colour
changing illumination and operating mode. This is the smallest and
most attractive device of this type available in the world.
The Wall Plug may be operated using the B-button located on its
casing or via any Z-Wave compatible controller.
NOTE
i
This device may be
used with all devices
certied with the
Z-Wave Plus certicate
and is compatible
with such devices
produced by other
manufacturers.
NOTE
i
FIBARO Wall Plug is
a Security Enabled
Z-Wave Plus product
and a Security Enabled Z-Wave Controller must be used in order to fully utilize the
product.
Main features of FIBARO Wall Plug:
• Compatible with any Z-Wave or Z-Wave+ Controller.
• Supports protected mode (Z-Wave network security mode) with
AES-128 encryption.
• Extremely easy installation - simply plug the device into the mains
socket.
• Works as a Z-Wave signal repeater.
• Active power and energy consumption metering.
• Current value of the load and operating mode are indicated by the
multi-colour LED ring.
FIBARO Wall Plug is a fully
compatible Z-Wave PLUS device.
DESCRIPTION AND FEATURES
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#2: Basic activation
5
1. Plug the device into a socket nearby the main Z-Wave controller.
2. Set the main Z-Wave controller in add mode.
3. Quickly, triple click the B-button located on the casing.
4. Wait for the device to be added to the system.
5. Successful adding will be conrmed by the controller.
6. Plug a device you want to control into the Wall Plug.
7. Test the device by turning it on and o using the B-Button.
NOTE
i
When powered, the
device will indicate
Z-Wave status with
colour of LED ring:
• Green - the device is
already added to the
Z-Wave network.
• Red - the device is
not added to any
Z-Wave network.
BASIC ACTIVATION
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6
#3: Adding/removing the device
NOTE
i
Adding in security
mode must be performed up to 2 meters
from the controller.
NOTE
i
In case the device is
not added, please
reset the device and
repeat the adding
procedure.
Adding (Inclusion) - Z-Wave device learning mode, allowing to add
the device to existing Z-Wave network.
To add the device to the Z-Wave network:
1. Plug the device into a socket nearby the main Z-Wave controller.
2. The LED ring will glow red signalling not being added (remove the
device otherwise).
3. Set the main controller in (security/non-security) add mode (see
the controller’s manual).
4. Quickly, triple click the B-button located on the casing.
5. Wait for the adding process to end.
6. Successful adding will be conrmed by the Z-Wave controller’s
message.
NOTE
i
Removing Wall Plug
from the Z-Wave network restores all the
default parameters of
the device.
Removing (Exclusion) - Z-Wave device learning mode, allowing to
remove the device from existing Z-Wave network.
To remove the device from the Z-Wave network:
1. Plug the device into a socket nearby the main Z-Wave controller.
2. The LED ring will glow green signalling being added (removing is
not necessary otherwise).
3. Set the main controller into remove mode (see the controller’s
manual).
4. Quickly, triple click the B-button located on the casing.
5. Wait for the removing process to end.
6. Successful removing will be conrmed by the Z-Wave controller’s
message.
ADDING/REMOVING THE DEVICE
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#4: Operating the device
Controlling the Wall Plug using the B-button:
Wall Plug is equipped with a B-button, which allows to use the menu
mode and additionally perform the following actions:
1x click: turn controlled device ON/OFF, conrm selected menu option (if menu is active)
3x click: add/remove the device to/from a Z-Wave network
Holding: enter/navigate through menu
Visual indications:
7
FIBARO Wall Plug is equipped with a LED ring, signalling sensor’s operating modes and current active power consumption. In addition
the visual indicator may inform of the Z-Wave network range.
Visual indicator ring signalling modes:
1. By default, when the device is turned ON, the colour will vary depending on the current active power consumption.
2. Once inserted to mains socket the device signals Z-Wave network
inclusion status with blink (green - added, red - not added).
3. Menu position is signalled with assigned illumination colour.
4. Ongoing software update is signalled with cyan blinking.
5. Range of the Z-Wave network with colour depending on type of
communication or the lack of it (only in range tester mode).
Disabling visual indicator:
Visual indication ring may be turned o for status signalling (turned
ON/OFF, power consumption). That means each status change will
be signalled by a short white blink of the ring. Disabling it will not
change operation of the device. To disable the LED ring:
1. Insert the Wall Plug in a socket.
NOTE
i
Disabling the LED ring
indications will also
aect alarm signalization.
2. Press and hold the B-button for about 3 seconds.
3. Release the B-button after LED ring starts pulsing white.
To restore visual indications perform above procedure again.
OPERATING THE DEVICE
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8
NOTE
i
Menu is preceded by
two white ashes of
the LED ring 6 seconds
after the B-button is
pressed.
Menu allows to perform Z-Wave network actions. In order to use the
menu:
1. Press and hold the B-button.
2. Wait for the device to indicate desired position with a colour:
• GREEN - erase energy consumption memory
• VIOLET - Z-Wave network’s range test
• YELLOW - device reset
3. Release the B-button.
4. Click the B-button to conrm selection.
Controlling the Wall Plug with FIBARO Home Center controller:
FIBARO Wall Plug after successful adding is represented in the
Home Center interface with a single icon. It allows to turn on and o
the device and displays current active power and cumulative energy
consumption.
NOTE
i
Resetting the device is
not the recommended way of removing
the device from the
Z-Wave network. Use
reset procedure only
if the primary controller is missing or
inoperable. Certain
device removal can be
achieved by the procedure of removing
described in “Adding/
removing the device”
on page 6.
Resetting the Wall Plug:
Reset procedure allows to restore the device back to its factory settings, which means all information about the Z-Wave controller and
user conguration will be deleted.
1. Make sure the device is powered.
2. Press and hold the B-button.
3. Wait for the LED ring to glow yellow (4th menu position).
4. Release the B-button.
5. Click the B-button once to conrm selection.
6. After few seconds the device will restart with factory settings,
which is signalled with the red ring colour.
OPERATING THE DEVICE
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#5: Power and energy
consumption
Wall Plug allows to monitor the active power and energy consumption. Data is sent to the main Z-Wave controller, e.g. Home Center.
Measuring is carried out by the most advanced micro-controller technology, assuring maximum accuracy and precision.
Electric active power - power that energy receiver is changing into a
work or a heat. The unit of active power is Watt [W].
Electric energy - energy consumed by a device through a time
period. Consumers of electricity in households are billed by suppliers on the basis of active power used in given unit of time. Most
commonly measured in kilowatt-hour [kWh]. One kilowatt-hour is
equal to one kilowatt of power consumed over period of one hour,
1kWh = 1000Wh.
9
Resetting consumption memory:
Wall Plug allows to erase stored consumption data (turning it o/on
or removing it from the socket will not erase consumption):
1. Make sure the device is powered.
2. Press and hold the B-button.
3. Release the B-button when the LED ring glows green (2nd menu
position).
4. Press the B-button briey.
POWER AND ENERGY CONSUMPTION
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#6: Association
NOTE
i
Association ensures
direct transfer of
control commands
between devices, is
performed without
participation of the
main controller and
requires associated
device to be in the direct range.
NOTE
i
2nd association group
commands are sent
only in case of manual
operation through the
B-button.
3rd association group
commands are sent
automatically, depending on parameters 21, 22, 23 and 24.
Association (linking devices) - direct control of other devices within
the Z-Wave system network e.g. Dimmer, Relay Switch, Roller Shutter
or scene (may be controlled only through a Z-Wave controller).
FIBARO Wall Plug provides the association of three groups:
1st Association Group – “Lifeline” reports the device status and al-
lows for assigning single device only (main controller by default).
2nd Association Group – “On/O (button)” devices in this group
will be switched on or o when relay status is changed using the
B-button (done via BASIC SET command frames).
3rd Association Group – “On/O (power)” devices in this group
will be switched on or o depending on the current load (done via
BASIC SET command frames).
FIBARO Wall Plug in 2nd and 3rd group allows to control
up to 10 regular or multichannel devices per an association group, with
the exception of “LifeLine” that is reserved solely for the controller and
hence only 1 node can be assigned.
It is not recommended to associate more than 10 devices in general,
as the response time to control commands depends on the number
of associated devices. In extreme cases, system response may be delayed.
ASSOCIATION
To add an association (using the FIBARO Home Center controller):
1. Go to device options by clicking the icon:
2. Select the „Advanced” tab.
3. Specify to which group and what devices are to be associated.
4. Wait for the conguration process to end. Sending relevant information to devices added to associated groups may take even a
few minutes.
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#7: Z-Wave range test
11
FIBARO Wall Plug has a built in Z-Wave network main controller’s
range tester.
Follow the below instructions to test the main controller’s range:
1. Press and hold the B-button.
2. Wait for the LED ring to glow violet (3rd menu position).
3. Release the B-button.
4. Click the B-button once to conrm selection.
5. Visual indicator will indicate the Z-Wave network’s range (range
signalling modes described below).
6. To exit Z-Wave range test, press the B-button briey.
Z-Wave range tester signalling modes:
Visual indicator pulsing green - Wall Plug attempts to establish a
direct communication with the main controller. If a direct communication attempt fails, the device will try to establish a routed communication, through other modules, which will be signalled by visual
indicator pulsing yellow.
Visual indicator glowing green - Wall Plug communicates with the
main controller directly.
CAUTION
!
To make Z-Wave range
test possible, the device must be added
to the Z-Wave controller. Testing may stress
the network, so it is
recommended to perform the test only in
special cases.
NOTE
i
Communication mode
of the Wall Plug may
switch between direct
and one using routing, especially if the
device is on the limit
of the direct range.
Visual indicator pulsing yellow - Wall Plug tries to establish a routed communication with the main controller through other modules
(repeaters).
Visual indicator glowing yellow - Wall Plug communicates with the
main controller through the other modules. After 2 seconds the device will retry to establish a direct communication with the main controller, which will be signalled with visual indicator pulsing green.
Visual indicator pulsing violet - Wall Plug does communicate at the
maximum distance of the Z-Wave network. If connection proves successful it will be conrmed with a yellow glow. It’s not recommended
to use the device at the range limit.
Visual indicator glowing red - Wall Plug is not able to connect to the
main controller directly or through another Z-Wave network device
(repeater).
ZWAVE RANGE TEST
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#8: Advanced parameters
FIBARO Wall Plug allows to customize its operation to user’s needs.
The settings are available in the FIBARO interface as simple options
that may be chosen by selecting the appropriate box.
In order to congure FIBARO Wall Plug (using the FIBARO Home
Center controller):
1. Go to the device options by clicking the icon:
2. Select the „Advanced” tab.
GROUP 0. WALL PLUG GENERAL SETTINGS
1. Always On function
Once activated, Wall Plug will keep the connected device constantly
ON, will stop reacting to alarm frames or pushing the B-button.
“Always On” function turns the Wall Plug into a power and energy meter. Connected device will not be turned o upon receiving an alarm
frame from another Z-Wave device (parameter 31 will be ignored).
In “Always on” mode, connected device may be turned o only after
user dened power has been exceeded (parameter 3). In such a case,
connected device can be turned on again by pushing the B-button or
sending a control frame. By default, overload protection is inactive.
Available settings: 0 - function inactive
1 - function activated
Default setting: 0 Parameter size: 1 [byte]
2. Remember device status after a power failure
This parameter determines how the Wall Plug will react in the event
of power supply failure (e.g. taking out from the electrical outlet).
After the power supply is back on, the Wall Plug can be restored to
previous state or remain switched o.
ADVANCED PARAMETERS
This parameter is ignored in „Always On” mode - the device automatically turns ON after plugging it into the socket.
Available settings: 0 - device remains switched o
1 - device restores the state from before the
power failure
Default setting: 1 Parameter size: 1 [byte]
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3.
Overload safety switch
This function allows to turn o the controlled device in case of exceeding the dened power. Controlled device will be turned o even
if “Always On” function is active (parameter 1).
Controlled device can be turned back on via B-button or sending a
control frame. By default this function is inactive.
This functionality is not an overload safety protection nor a short circuit
protection. Circuit needs additional short circuit and overload protection.
Available settings: 0 - function inactive
10-30000 (1.0-3000.0W, step 0.1W) - power
threshold
Default setting: 0 Parameter size: 2 [bytes]
GROUP 10. POWER AND ENERGY MEASUREMENT
The default values of the parameters suit most types of devices. They
were selected to show in real time the instantaneous power values,
while not overloading the Z-Wave network in the process. In specic
cases it may be necessary to modify default settings in order to optimize Z-Wave network’s use. In extreme cases it is recommended to
turn o reporting completely and congure power polling or periodic reports in the Z-Wave controller.
FIBARO Wall Plug reports the power load with specied frequency.
Below conguration parameters allow to specify how and how frequently power load will be reported.
13
CAUTION
!
The device has a protection that will turn
the load o in the case
of detecting current
greater than 110% of
rated current. It is a
safety function and it
cannot be turned o.
After its activation the
load can be turned on
back again by pressing the B-button or
sending a control
frame. This function is
independent of overload safety switch set
in the parameter no. 3.
NOTE
i
Overload safety
functionality is not an
overload safety protection nor a short circuit protection. Circuit
needs additional short
circuit and overload
protection!
switch
10. High priority power report
This parameter determines the minimum percentage change in active power that will result in sending power report to the main controller with the highest priority in the Z-Wave network.
By default, the Wall Plug immediately sends the power report if the
power load changes by 80%.
Available settings: 1-99 - power change in percent
100 - reports are disabled
Default setting: 80 (80%) Parameter size: 1 [byte]
11. Standard power report
This parameter determines the minimum percentage change in active
power that will result in sending power report to the main controller
Compared to parameter 10, the maximum number of reports sent is
reduced (parameter 12) to 5 in a specied time interval. In addition,
the frames are not sent in EXPLORE mode, which prevents overloading the Z-Wave network.
By default changes in power load may be reported up to 5 times per
30 seconds, when power load changes by 15%.
NOTE
i
In extreme cases, reports may be sent
every second if rapid
and signicant power
load changes occur.
Frequent reporting
may overload the
Z-Wave network so
these parameter’s settings should reect
signicant changes in
power load only.
ADVANCED PARAMETERS
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Available settings: 1-99 - power change in percent
100 - reports are disabled
Default setting: 15 (15%) Parameter size: 1 [byte]
12. Power reporting interval
This parameter denes how frequently standard power reports (parameter 11) are sent. By default the Wall Plug sends up to 5 reports
each 30 seconds, provided the power load changes by 15%.
Available settings: 5-600 (in seconds)
Default setting: 30 (30s) Parameter size: 2 [bytes]
13. Energy reporting threshold
This parameter species the minimum change in energy consumption (in relation to the previously reported), that will result in sending
a new report.
Available settings: 0 - energy reports inactive
1-500 (0.01-5kWh, step 0.01kWh) - threshold
Default setting:
14. Power and energy periodic reports
This parameter denes time period between reports sent when
changes in power load have not been recorded or if changes are insignicant (not exceeding values of parameters 20, 21 and 23). By default reports are sent every hour.
Available settings: 0 - periodic reports inactive
Default setting: 3600 (1h) Parameter size: 2 [bytes]
15. Measuring energy consumed by the Wall Plug itself
This parameter determines whether energy metering should include
the amount of energy consumed by the Wall Plug itself. Results are
being added to energy consumed by controlled device.
Available settings: 0 - function inactive
Default setting: 0 Parameter size: 1 [byte]
10 (0.1kWh)
5-32400 (in seconds)
1 - function activated
Parameter size: 2 [bytes]
ADVANCED PARAMETERS
GROUP 20. „ON/OFF” ASSOCIATION GROUPS
20. Control of „On/O (Button)” association group (2) devices
Controlling devices with the B-Button. This parameter is inactive in
“Always On” mode (parameter 1).
Control as the Wall Plug:
• switching the Wall Plug on – switch the devices on (parameter 24)
• switching the Wall Plug o – switch the devices o (parameter 24)
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Control opposite to the Wall Plug:
• switching the Wall Plug on – switch the devices o
• switching the Wall Plug o – switch the devices on
Available settings: 0 - control as the Wall Plug
1 - control opposite to the Wall Plug
Default setting: 0 Parameter size: 1 [byte]
21. DOWN value - „On/O (Power)” association group (3)
Lower power threshold, used in parameter 23. DOWN value cannot
be higher than a value specied in parameter 22.
Available settings: 0-24900 (0.0-2490.0W, step 0.1W)
Default setting: 300 (30W) Parameter size: 2 [bytes]
22. UP value - „On/O (Power)” association group (3)
Upper power threshold, used in parameter 23. UP value cannot be
lower than a value specied in parameter 21.
15
Available settings: 100-25000 (10.0-2500.0W, step 0.1W)
Default setting: 500 (50W) Parameter size: 2 [bytes]
23. The response after exceeding dened power values
This parameter denes the way that 3rd association group devices are
controlled. Depends on the actual measured power (as parameters 21
and 22 settings).
Available settings:
1 - turn the associated devices ON, once the
power drops below DOWN value (parameter 21)
2 - turn the associated devices OFF, once the
power drops below DOWN value (parameter 21)
3 - turn the associated devices ON, once the
power rises above UP value (parameter 22)
4 - turn the associated devices OFF, once the
power rises above UP value (parameter 22)
5 - combination of 1 and 4.
Turn the associated devices ON, once the power drops below DOWN value (parameter 21).
Turn the associated devices OFF, once the power rises above UP value (parameter 22).
6 - combination of 2 and 3.
Turn the associated devices OFF, once the power drops below DOWN value (parameter 21).
Turn the associated devices ON, once the power rises above UP value (parameter 22).
Default setting: 6 Parameter size: 1 [byte]
ADVANCED PARAMETERS
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16
NOTE
i
Setting parameter 24
to appropriate value
will result in:
0 - turning o associated devices
1-99 - forcing level of
associated devices
255 - setting associated devices to the last
remembered state or
turning them on
24. SWITCH ON value - „On/O” association groups
The value of BASIC SET command frame sent to the devices associated in „On/O” association groups (2, 3).
„On/O (Button)” association group - in accordance with parameter 20.
„On/O (Power)” association group - in accordance with parameter 23.
Available settings: 0-99 or 255
Default setting: 255 Parameter size: 2 [bytes]
GROUP 30. ALARMS
30. Active alarms
Dene Z-Wave network alarms to which the Wall Plug will respond.
Available settings: 1 - general alarm
2 - smoke alarm
4 - CO alarm
8 - CO2 alarm
16 - high temperature alarm
NOTE
i
If “Always On” function
is active (parameter 1),
settings of parameter
31 are ignored.
32 - ood alarm
Default setting: 63 (all) Parameter size: 1 [byte]
31. Response to alarm frames
This parameter denes how the Wall Plug will respond to alarms (device’s status change).
In case of values 1 or 2 the Wall Plug is operating normally and LED
ring signals an alarm through time dened in parameter 32 or until
the alarm is cancelled.
In case of values 5 to 50 the Wall Plug does not report status change,
power changes, ignores BASIC SET command frames. After time dened in parameter 32 or after the alarm cancellation, connected device is set to the previous state.
Available settings: 0 - no reaction,
1 - turn connected device on
2 - turn connected device o
5-50 (0.5-50.0s, step 0.1s) - cyclically change
device state with set period
Default setting: 0 Parameter size: 1 [byte]
ADVANCED PARAMETERS
32. Alarm state duration
This parameter species the duration of alarm state. If a device sending an alarm frame through the Z-Wave network sets alarm duration as
well, this settings are ignored.
Page 17
Available settings: 1-32400 (in seconds)
Default setting: 600 (10min) Parameter size: 2 [bytes]
GROUP 40. COLOUR SETTINGS
40. Power load for violet colour
This parameter determines active power value, which when exceeded,
causes the LED ring ash violet. Function is active only when parameter 41 is set to 0 or 1.
Available settings: 1000-30000 (100.0-3000.0W, step 0.1W)
Default setting:
41. LED ring colour when controlled device is on
When set to 1 or 2, LED ring colour will change depending on active
power and parameter 40. Other colours are set permanently and do
not depend on power consumption.
25000 (2500W)
Parameter size: 2 [bytes]
17
Available settings: 0 - illumination turned o completely
1 - colour changes continuously depending on
active power
2 - colour changes in steps depending on active power
3 - white, 4 - red, 5 - green, 6 - blue, 7 - yellow
8 - cyan, 9 - magenta
Default setting: 1 Parameter size: 1 [byte]
42. LED ring illumination colour when controlled device is o
Available settings: 0 - illumination turned o completely
1 - LED ring is illuminated with a colour corre-
sponding to the last measured power, before
the controlled device was turned o
3 - white, 4 - red, 5 - green, 6 - blue, 7 - yellow
8 - cyan, 9 - magenta
Default setting: 0 Parameter size: 1 [byte]
43. LED ring illumination colour at the Z-Wave network alarm de-
tection
Available settings: 0 - illumination turned o completely
1 - no change in colour. LED ring colour is de-
termined by settings of parameters 41 or 42
2 - LED ring ashes red/blue/white
3 - white, 4 - red, 5 - green, 6 - blue, 7 - yellow
8 - cyan, 9 - magenta
Default setting: 0 Parameter size: 1 [byte]
ADVANCED PARAMETERS
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18
GROUP 50. OTHERS
50. Associations in Z-Wave network security mode
This parameter denes how commands are sent in specied association groups: as secure or non-secure. Parameter is active only in
Z-Wave network security mode. This parameter does not apply to 1st
„Lifeline” group.
Available settings: 0 - none of the groups sent as secure
1 - 2nd group sent as secure
2 - 3rd group sent as secure
3 - 2nd and 3rd group sent as secure
Default setting: 3 Parameter size: 1 [byte]
ADVANCED PARAMETERS
Page 19
#9: Specications
19
Power supply:
Rated load current:
Power consumption:
Power output (for resistive
load):
To be used with E or
F type (Schuko) sockets:
EU standards compliance:
Radio protocol:
Radio frequency:
Range:
Power measurements
accuracy:
Operating temperature:
Circuit’s temperature limit:
Circuit’s thermal protection:
Dimensions (Diameter x
Height):
220-240 V AC +/-10%, 50/60 Hz
11A - continuous load
up to 1.6W
2.5kW at continuous load
- CEE 7/16 - max load 2.5A
- CEE 7/17 - max load 16A
- Dual type plugs E/F
EMC 2004/108/EC
R&TTE 1999/5/EC
RoHS 2011/65/EU
LVD 2006/95/EC
Z-Wave
868.4 or 869.8 MHz EU;
908.4 or 916.0 MHz US;
921.4 or 919.8 MHz ANZ;
869.0 MHz RU;
up to 50m outdoors
up to 40m indoors
(depending on terrain and building
structure)
+/- 0.5% (up to 1 kW)
+/- 1.5% (1 kW to 2 kW)
+/- 2% (above 2 kW)
0 - 40°C
105°C
115°C ambient temperature
43 x 65 mm
NOTE
i
In case of loads other
than resistive please
observe cosφ and, if
necessary, use load
lower than rated. It is
recommended not to
exceed 3A for 250 V
AC, cosφ=0.4.
SPECIFICATIONS
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20
#10: Guarantee
1. The Guarantee is provided by FIBAR GROUP S.A. (hereinafter „Manufacturer”),
based in Poznan, ul. Lotnicza 1; 60-421 Poznan, entered in the register of the National Court Register kept by the District Court in Poznań, VIII Economic Department of
the National Court Register, no. 553265, NIP 7811858097, REGON: 301595664.
2. The Manufacturer is responsible for equipment malfunction resulting from physical defects (manufacturing or material) of the Device during 12 months for business
/ 24 months for individual customers from the date of its purchase.
3. During the Guarantee period, the Manufacturer shall remove any defects, free of
charge, by repairing or replacing (at the sole discretion of the Manufacturer) any
defective components of the Device with new or regenerated components that are
free from defects. When the repair proves impossible, the Manufacturer reserves
the right to replace the device with a new or regenerated one, which shall be free
from any defects and its condition shall not be worse than the original device
owned by the Customer.
4. In special cases, when the device cannot be replaced with the device of the same
type (e.g. the device is no longer available), the Manufacturer may replace it with a
dierent device having technical parameters similar to the faulty one. Such activity
shall be considered as fullling the obligations of the Manufacturer. The Manufacturer shall not refund money paid for the device.
5. The holder of a valid guarantee shall submit a guarantee claim through the guarantee service. Remember: before you submit a guarantee claim, contact our technical support using telephone or e-mail. More than 50% of operational problems
are resolved remotely, saving time and money spent to initiating guarantee procedure. If remote support is insucient, the Customer shall ll the guarantee claim
form (using our website - www.baro.com) in order to obtain claim authorization.
When the guarantee claim form is submitted correctly, the Customer shall receive
the claim conrmation with a unique number (Return Merchandise Authorization
-RMA).
6. The claim may be also submitted by telephone. In this case, the call is recorded
and the Customer shall be informed about it by a consultant before submitting
the claim. Immediately after submitting the claim, the consultant shall provide the
Customer with the claim number (RMA-number).
7. When the guarantee claim form is submitted correctly, a representative of the
Authorised Guarantee Service (hereinafter as „AGS”) shall contact the Customer.
8. Defects revealed within the guarantee period shall be removed not later than 30
days from the date of delivering the Device to AGS. The guarantee period shall be
extended by the time in which the Device was kept by AGS.
GUARANTEE
9. A faulty device shall be provided by the Customer with complete standard equipment and documents proving its purchase.
10. Parts replaced under the guarantee are the property of the Manufacturer. The
guarantee for all parts replaced in the guarantee process shall be equal to the guarantee period of the original device. The guarantee period of the replaced part shall
not be extended.
11. Costs of delivering the faulty device shall be borne by the Customer. For unjustied service calls, the Service may charge the Customer with travel expenses and
handling costs related to the case.
12. AGS shall not accept a complaint claim only when:
Page 21
- the Device was misused or the manual was not observed,
- the Device was provided by the Customer incomplete, without accessories or
nameplate,
- it was determined that the fault was caused by other reasons than a material or
manufacturing defect of the Device
- the guarantee document is not valid or there is no proof of purchase,
13. The Manufacturer shall not be liable for damage to property caused by defective
device. The Manufacturer shall not be liable for indirect, incidental, special, consequential or punitive damage, or for any damage, including, inter alia, loss of prots,
savings, data, loss of benets, claims by third parties and any property damage or
personal injuries arising from or related to the use of the Device.
14. The guarantee shall not cover:
- mechanical damage (cracks, fractures, cuts, abrasions, physical deformations
caused by impact, falling or dropping the device or other object, improper use or
not observing the operating manual);
- damage resulting from external causes, e.g.: ood, storm, re, lightning, natural
disasters, earthquakes, war, civil disturbance, force majeure, unforeseen accidents,
theft, water damage, liquid leakage, battery spill, weather conditions, sunlight,
sand, moisture, high or low temperature, air pollution;
21
- damage caused by malfunctioning software, attack of a computer virus, or by fail-
ure to update the software as recommended by the Manufacturer;
- damage resulting from: surges in power supply and/or telecommunication net-
work, improper connection to the grid in a manner inconsistent with the operating
manual, or from connecting other devices not recommended by the Manufacturer.
- damage caused by operating or storing the device in extremely adverse condi-
tions, i.e. high humidity, dust, too low (freezing) or too high ambient temperature.
Detailed permissible conditions for operating the Device are dened in the operating manual;
- damage caused by using accessories not recommended by the Manufacturer
- damage caused by faulty electrical installation of the Customer, including the use
of incorrect fuses;
- damage caused by Customer’s failure to provide maintenance and servicing activ-
ities dened in the operating manual;
- damage resulting from the use of spurious spare parts or accessories improper for
given model, repairing and introducing alterations by unauthorized persons;
- defects caused by operating faulty Device or accessories.
15. The scope of the guarantee repairs shall not include periodic maintenance and
inspections, in particular cleaning, adjustments, operational checks, correction of
errors or parameter programming and other activities that should be performed by
the user (Buyer). The guarantee shall not cover natural wear and tear of the Device
and its components listed in the operating manual and in technical documentation
as such elements have a dened operational life.
16. If a defect is not covered by the guarantee, the Manufacturer reserves the right
to remove such defect at its sole discretion, repairing the damaged or destroyed
parts or providing components necessary for repair or replacement.
17. This guarantee shall not exclude, limit or suspend the Customer rights when the
provided product is inconsistent with the purchase agreement.
GUARANTEE
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