Fibaro FGHC3-001 Service Manual

Installation manual

This manual describes the first installation

of the Home Center 3 smart home gateway.

To see a full description of all features and

how to configure them visit our website:

manuals.fibaro.com/home-center-3

Table of contents

Important safety information.........................

4

Installation....................................................

First configuration.........................................

Remote access........................................... .

Mobile apps................................................ .

Status indicators...........................................

Buttons........................................................

Specifications...............................................

Warranty terms and conditions.....................

Regulatory information..................................

6

8

9

9

10

11

12

14

16

3

Important safety information

Read this manual carefully before
installing and operating the product.

Warning!

!

• The manufacturer will not be held responsible for any loss or damage

resulting from not following the instructions. Store this manual in a secure
place for future reference.

• This product is not a toy. Keep away from children and animals.

• When wall-mounted, do not place the product higher than

2 meters from the floor.

!

Caution!

• Do not attempt to disassemble, repair or modify this product yourself.

Any repair should be performed only by an authorized FIBARO service.

• This product is designed for indoor use only. Do not use outside!

• Do not expose this product to moisture, water, or other liquids.

Never place any water carrying vessels near the product.

• Do not use the product outside of the recommended temperature

and humidity ranges.

• Keep the product away from heat sources and do not place under

direct sunlight.

• Do not cover the product during operation.

• Do not place anything on the product.

• Do not connect cables longer than 3 meters to the interfaces.

4

i

Note

• Do not place the product in metal boxes or on metal surfaces

for best radio performance.

• Create system backups regularly to prevent losing your system

configuration.

• Connect (LAN) interface to your local network only. Make sure your

local network is secure and can be accessed by trusted devices only.

5

Installation

Using Ethernet cable (recommended)

1. Connect the gateway to your home’s Internet router using the provided
Ethernet cable.

2. Plug the provided power adapter into an outlet and connect it to
the gateway.

3. The gateway will turn on and indicator will turn copper.

6

Using Wi-Fi only

1. Plug the provided power adapter into an outlet and connect it to
the gateway.

2. The gateway will turn on and indicator will turn copper.

3. Connect your computer to Wi-Fi network created by the gateway.
You will find Wi-Fi SSID (name) and password on the bottom
of the device.

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First configuration

1. Go to find.fibaro.com.

2. List of all gateways in your home network will be displayed.
(If you are connected to the Wi-Fi network created by the gateway,
skip to step 4.)

3. Click Open next to gateway you want to configure.

4. Choose your language.

5. Login with default credentials:

• Login: admin

• Password: admin

6. Configure the gateway by following steps in the Configuration Interface.

8

Remote access

To control the gateway outside your house:

1. In your Internet browser go to id.cloud.fibaro.com.

2. Create an account.

3. Go to Remote Access and add your gateway.

Mobile apps

To control the gateway with a mobile device, install the HomeCenter app.
You can download the Home Center mobile app here:

9

Status indicators

Power

Copper–powered

Internet

Copper–connected to Internet

Red–disconnected from Internet

LAN

Copper–connected to LAN

Fast pulsing copper–connecting to LAN

Wi-Fi

Copper–connected to Wi-Fi
Fast pulsing copper–connecting to Wi-Fi
Red–incorrect Wi-Fi password / other error
Green–Wi-Fi in Access Point mode

Installer

Copper–installer assigned
Green–remote support enabled
Red–installer not assigned

Recovery

Red–in Recovery Mode
Fast pulsing green–creating backup
Slow pulsing copper–update
available

Smart Home

Slow pulsing copper–adding mode
Fast pulsing copper–removing mode
Green blink–adding successful
Red blink–adding not successful

Security

Red–alarm armed
Green–alarm disarmed

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Buttons

Power

Click
Hold for 5s

Wake up
Sleep mode

Hold for 15s Restart

Recovery

Hold during startup Put in Recovery mode

Hold for 10s

Switch between Dynamic and Static IP:

• and blink yellow: IP set to Dynamic

• and blink green: IP set to Static

Hold for 20s Reset network settings:

• and blink red – settings reset

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Specifications

General information

Model FGHC3-001

CPU Quad-core Arm Cortex A53 (1.2GHz)

RAM RAM 2GB LPDDR3

Flash memory 8GB eMMC

Power supply 12V DC (adapter included)

Operating temperature 0-40°C

Operating humidity max. 75% relative humidity (non-condensing)

Network interface 10/100 (Base-T) Ethernet via RJ45 connector

USB 1 (2.0)

Power connector barrel connector 5.5mm x 2.5mm (female)

Dimensions 220x140x35 mm

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Radio Communication

Protocol Radio frequency band

EU

Z-Wave
(500 series)

Wi-Fi
(802.11 b/g/n/a/ac)

433Mhz

868Mhz EU 868.0-869.65MHz +10dBm

ZigBee 2400.0-2483.5MHz +10dBm

Bluetooth Low
Energy

AU, NZ 915.0-928.0MHz +5dBm

CL 902.0-928.0MHz +5dBm

BR 915.0-928.0MHz -2dBm

THA 920.9-923.1MHz +7dBm

2.4GHz 2400.0-2483.5MHz +20dBm

5GHz 5150.0-5250.0MHz +14dBm

EU, THA 433.05-434.04Mhz +10dBm

AU, NZ, CL, BR 433.05-434.04Mhz +14dBm

868.0-868.6 MHz

869.7-870.0MHz

2400.0-2483.5MHz +4dBm

Max. transmitting

power

+14dBm

13

Warranty terms and conditions

1. FIBAR GROUP S.A. with its registered office
in Wysogotowo, ul. Serdeczna 3, 62-081
Wysogotowo, entered into the Register of
Entrepreneurs of the National Court Register
maintained by the District Court for Poznań­Nowe Miasto and Wilda in Poznań, VIII
Commercial Division of the National Court
Register (KRS) under number: 553265,
NIP 7811858097, REGON: 301595664, share
capital PLN 1,182,100 paid in full, other contact
information is available at: www.fibaro.com
(hereinafter “the Manufacturer”) guarantees that
the device sold (hereinafter referred to as: “the
Device”) is free from material and manufacturing
defects.

2. The Manufacturer shall be responsible for
malfunctioning of the Device resulting from
physical defects inherent in the Device that
cause its operation to be incompatible with the
specifications within the period of:

• 24 months from the date of purchase by the

consumer,

• 12 months from the date of purchase by

a business customer
The consumer and business customer hereinafter
collectively referred to as “Customer”.

3. The Manufacturer shall remove any defects
revealed during the warranty period, free of
charge, by repairing or replacing (at the sole
discretion of the Manufacturer) the defective
components of the Device with new or
regenerated components. The manufacturer
reserves the right to replace the entire Device
with a new or refurbished device.
The Manufacturer shall not reimburse for the
device.

4. Under special circumstances, the Manufacturer
may replace the Device with a different device
most similar in technical characteristics.

5. Only the holder of a valid warranty document
shall be entitled to make claims under warranty.

6. Before making a complaint, the Manufacturer
recommends using the telephone or online
support available at fibaro.com/en/support/.

7. In order to submit a complaint,
the Customer should contact the
Manufacturer via the email address given at
fibaro.com/en/support/.

8. After the complaint has been properly submitted,
the Customer will receive contact details for
the Authorized Service Provider (“ASP”). The
Customer should contact and deliver the
Device to ASP. Upon receipt of the Device, the
manufacturer shall inform the Customer of the
return merchandise authorization number (RMA).

9. Defects shall be removed within 30 days from
the date of delivering the Device to ASP. The
warranty period shall be extended by the time in
which the Device was kept by ASP.

10. The faulty device shall be provided by the
Customer with complete standard equipment
and documents proving its purchase.

11. The cost of transporting the Device within
the territory of the Republic of Poland shall be
covered by the Manufacturer. The international
shipping cost shall be covered by the Customer.
For unjustified complaints, ASP may charge the
Customer with costs related to the case.

12. ASP shall not accept a complaint claim when:

• the Device was misused or the manual was not

observed,

• the Device was provided by the Customer

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incomplete, without accessories or nameplate,

• it was determined that the fault was caused by
other reasons than a material or manufacturing
defect of the Device

• the warranty document is not valid or there is
no proof of purchase,

13. The warranty does not apply to:

• mechanical damages (cracks, fractures, cuts,
abrasions, physical deformations caused by
impact, falling or dropping the device or other
object, improper use or not observing the
operating manual);

• damages resulting from external causes, e.g.:
flood, storm, fire, lightning, natural disasters,
earthquakes, war, civil disturbance, force
majeure, unforeseen accidents, theft, water
damage, liquid leakage, battery spill, weather
conditions, sunlight, sand, moisture, high or
low temperature, air pollution;

• damages caused by malfunctioning software,
attack of a computer virus, or by failure to
update the software as recommended by the
Manufacturer;

• damages resulting from: surges in the power
and/or telecommunication network, improper
connection to the grid in a manner inconsistent
with the operating manual, or from connecting
other devices not recommended by the
Manufacturer.

• damages caused by operating or storing the
device in extremely adverse conditions, i.e.
high humidity, dust, too low (freezing) or too
high ambient temperature. Detailed permissible
conditions for operating the Device are defined
in the operating manual;

• damages caused by using accessories not
recommended by the Manufacturer

• damages caused by faulty electrical installation

of the Customer, including the use of incorrect
fuses;

• damages caused by Customer’s failure to
provide maintenance and servicing activities
defined in the operating manual;

• damages resulting from the use of spurious
spare parts or accessories improper for given
model, repairing and introducing alterations by
unauthorized persons;

• defects caused by operating faulty Device or
accessories.

14. The warranty shall not cover natural wear
and tear of the Device and its components
listed in the operating manual and in technical
documentation as such elements have
a defined operational life.

15. The Device warranty shall not exclude, limit or
suspend the Customer’s warranty rights.

16. The Manufacturer shall not be liable for damages
to property caused by defective device. The
Guarantor shall not be liable for indirect,
incidental, special, consequential or punitive
damages, or for any damages, including, inter
alia, loss of profits, savings, data, loss of benefits,
claims by third parties and any other damages
arising from or related to the use of the Device.
The Device may be used with any certified
Z-Wave product and should work with devices
from other producers. Each certified, Z-Wave
compatible device, may be added to FIBARO
System.

15

Regulatory information

WEEE Directive Compliance

Device labelled with this symbol should not be disposed with
other household wastes. It shall be handed over to the applicable
collection point for the recycling of waste electrical and electronic
equipment.

Declaration of conformity

Hereby, Fibar Group S.A. declares that the device is in
compliance with the essential requirements and other relevant

provisions of Directives 2014/53/EU, 2011/65/EU and 2015/863.
The full text of the EU declaration of conformity is available at the
following internet address: manuals.fibaro.com

The device is restricted to indoor use only when operating in the 5150 MHz
to 5250 MHz frequency range.

BE BG CZ DK DE EE IE EL

ES FR HR IT CY LV LT LU

HU MT NL AT PL PT RO SI

SK FI SE UK NO CH TR

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Notebook

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Notebook

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Notebook

105466410101fibaro.com