#1: Description and features 4
#2: Gestures overview 5
#3: Basic activation 6
#4: Adding the device 8
#5: Removing the device 9
FIBARO
v1.0
#8: Sequences of gestures 12
#9: Powering modes 14
#10: Additional features 15
#11: Associations 16
#12: Advanced parameters 17
#6: Operating the device 10
#7: Scene ID 11
#13: Specications 23
#14: Guarantee 24
Important safety information
Read this manual before attempting to install the device!
!
Failure to observe recommendations included in this manual
may be dangerous or cause a violation of the law. The manufacturer,
Fibar Group S.A. will not be held responsible for any loss or damage
resulting from not following the instructions of operating manual.
General information about
the FIBARO System
FIBARO is a wireless smart home automation system, based on the
Z-Wave protocol. All of available devices can be controlled through
a computer (PC or Mac), smartphone or tablet. Z-Wave devices (nonbattery powered) are not only receivers, but can also repeat the
signal, increasing the Z-Wave network’s range. It gives advantage
over traditional wireless systems that require direct link between
transmitter and receiver, as a result the construction of the building
could aect network’s range negatively.
3
Every FIBARO network has its unique identication number (home
ID). Multiple independent networks can exist in the building without
interfering. Transmission security of FIBARO System is comparable to
wired systems.
Z-Wave technology is the leading solution in smart home automation.
There is a wide range of Z-Wave devices that are mutually
compatible, independently of manufacturer. It gives the system the
ability to evolve and expand over time. For more information visit:
www.baro.com.
4
NOTE
i
This device may be
used with all devices certied with
the Z-Wave Plus certicate and should be
compatible with such
devices produced by
other manufacturers.
#1: Description and features
FIBARO Swipe is a revolutionary battery gesture control pad that
allows you to control devices in your Z-Wave network without actually
touching anything. Swipe up, down, left, right, make a circular gesture
and use sequences to get full and intuitive control of your home.
Installed device perfectly matches your interior design, as it resembles
a picture frame. You can even personalize it with your favourite
picture. Gesture controlled menu allow to add/remove or reset the
device without dismounting it.
The device is equipped with a buzzer that conrms performed
gestures and other actions.
Main features of FIBARO Swipe:
• Compatible with any Z-Wave or Z-Wave+ Controller.
• Battery and/or VDC powered. When connected to an external, VDC
power source, the battery serves as an emergency power source.
NOTE
i
FIBARO Swipe is a
Security Enabled
Z-Wave Plus product
and a Security Enabled Z-Wave Controller must be used in order to fully utilize the
product.
• Gestures and actions are conrmed by the buzzer and can be
indicated additionally by the built-in LED diode.
• Gesture controlled menu - allows to operate the device without
dismounting it.
FIBARO Swipe is a fully
compatible Z-Wave PLUS device.
DESCRIPTION AND FEATURES
#2: Gestures overview
Basic gestures are used to turn ON and OFF associated devices or
trigger scenes.
Swipe upSwipe down
5
Swipe leftSwipe right
Circular gestures are used to e.g. dim/brighten the lights or adjust
the blinds via associations. They can also trigger scenes.
After performing rst circle, the device will start changing the value
(clockwise - increase, counter-clockwise - decrease). Withdrawing the
hand will stop the change.
ClockwiseCounter clockwise
Sequences are composed of two or three gestures. User can create
up to 6 custom sequences. They can operate other devices via scenes
only.
Sequence
GESTURES OVERVIEW
6
#3: Basic activation
1. Remove the front magnetic cover.
2. Unmount the Swipe from the back case by sliding the device
down.
3. Remove paper strip protecting the batteries.
4. Mount the Swipe back into the back case by sliding the device up.
5. The device will conrm powering up with an acoustic signal.
6. Place the front magnetic cover.
BASIC ACTIVATION
7. Place the Swipe onto its holder.
8. Place the Swipe within the direct range of your Z-Wave controller.
9. Plug the power source into the micro-USB port if required.
10. Set the main controller in (security/non-security) add mode (see
the controller’s manual).
11. Move and hold your hand close to the center of the pad.
12. If the device is battery powered, high pitched beep will signal
exiting the Standby Mode.
7
13. Loud sound sequence will conrm entering the menu, keep
holding your hand.
14. After hearing two short beeps (green indicator colour), withdraw
the hand and perform swiping up gesture to conrm selection
(two beeps will conrm validity).
15. Wait for the adding process to end.
16. Successful adding will be conrmed by the Z-Wave controller’s
message and 3 short beeps (green visual indicator colour).
BASIC ACTIVATION
8
#4: Adding the device
NOTE
i
Adding in security
mode must be performed up to 2 meters
from the controller.
NOTE
i
In case the device is
not added, please reset the device and repeat the adding procedure.
Adding (Inclusion) - Z-Wave device learning mode, allowing to add
the device to existing Z-Wave network.
To add the device to the Z-Wave network:
1. Place the Swipe within the direct range of your Z-Wave controller.
2. Set the main controller in (security/non-security) add mode (see
the controller’s manual).
3. Move and hold your hand close to the center of the pad.
4. If the device is battery powered, high pitched beep will signal
exiting the Standby Mode.
5. Loud sound sequence will conrm entering the menu, keep
holding your hand.
6. After hearing two short beeps (green indicator colour), withdraw
the hand and perform swiping up gesture to conrm selection
(two beeps will conrm validity).
ADDING THE DEVICE
7. Wait for the adding process to end.
8. Successful adding will be conrmed by the Z-Wave controller’s
message and 3 short beeps (green visual indicator colour).
#5: Removing the device
9
Removing (Exclusion) - Z-Wave device learning mode, allowing to
remove the device from existing Z-Wave network.
To remove the device to the Z-Wave network:
1. Place the Swipe within the direct range of your Z-Wave controller.
2. Set the main controller in remove mode (see the controller’s
manual).
3. Move and hold your hand close to the center of the pad.
4. If the device is battery powered, high pitched beep will signal
exiting the Standby Mode.
5. Loud sound sequence will conrm entering the menu, keep
holding your hand.
6. After hearing two short beeps (green indicator colour), withdraw
the hand and perform swiping up gesture to conrm selection
(two beeps will conrm validity).
NOTE
i
Removing the Swipe
from the Z-Wave network restores all the
default parameters of
the device.
NOTE
i
If the device is battery powered, high
pitched beep will signalize exiting from the
Standby Mode before
entering the menu.
7. Wait for the removing process to end.
8. Successful removing will be conrmed by the Z-Wave controller’s
message and sequence of 2 short beeps, pause, 1 short beep (red
visual indicator colour).
REMOVING THE DEVICE
10
#6: Operating the device
NOTE
i
Gestures are not indicated by the LED
diode by default. In
order to enable it, set
the value of parameter 3 to 1.
NOTE
i
If the device is battery
powered, high pitch
beep will signalize exiting from the Standby
Mode before entering
the menu.
NOTE
i
Menu can also be
operated using the
service button B (see
"Additional features"
on page 15)
Acoustic and visual indications:
The Swipe is equipped with a buzzer and LED diode, signalling gesture detection, menu position and status of the device.
Validity of every detected gesture or sequence is signalled by:
• 2 short beeps (GREEN) - gesture/sequence is valid
• Intermittent tone (GREEN) - smooth control using circular
gesture
• 1 long beep (RED) - gesture/sequence is invalid
Menu allows to perform Z-Wave network actions. In order to use the
menu:
1. Move and hold your hand close to the center of the pad.
2. Loud sound sequence will conrm entering the menu, keep
holding your hand.
3. Wait for the buzzer to indicate the desired menu position:
• 1 short beep (WHITE indicator colour) - wake up the device
• 2 short beeps (GREEN indicator colour) - learning mode
(adding/removing)
• 3 short beeps (YELLOW indicator colour) - the device reset
4. To select current position, withdraw the hand and perform swiping
up gesture to conrm selection (two beeps will conrm validity).
NOTE
i
Resetting the device is
not the recommended way of removing
the device from the
Z-Wave network. Use
the reset procedure
only if the primary
controller is missing
or inoperable. Certain
device removal can be
achieved by the procedure of removing
described in "Adding
the device" on page
8.
OPERATING THE DEVICE
Waking up the device:
The Swipe needs to be woken up to receive information about the
new conguration from the Z-Wave controller, like parameters and
associations. Use 1st menu position to wake up the device or click the
button on the back of the device once.
Reset procedure of the Swipe:
Reset procedure allows to restore the device back to its factory settings, which means all information about the Z-Wave controller and
user conguration will be deleted. In order to reset the device:
1. Make sure the device is powered.
2. Choose 3rd menu position (3 short beeps).
3. After few seconds the device will be restarted. Not being added
to the Z-Wave network will be signalized with sequence of 2 short
beeps, pause, 1 short beep (RED).
#7: Scene ID
11
Scene ID:
Every basic gesture and sequence has its own Scene ID that is send
to the main controller after recognizing it. Scene activation for basic
gestures is send after second gesture or timeout.
User can create sequences of two or three gestures to expand number of possible actions. Every sequence is saved in its advanced parameter (no. 31-36) with 16 bits, every basic gesture is identied with
4 bits.
Gesture values:
Value 4 bits
00000empty
10001/\
20010\/
30011<
40100>
NOTE
i
In case of sequence of
two gesture, eld for
third gesture should
be set to 0.
Ges-
ture
Bit mask of parameterOverall
Size4 bits4 bits4 bits4 bits16 bits
Purposereserved
Examplenone/\><
Example:
binary values
Example:
decimal values
always
0000
always 01 * 2564 * 163 * 1sum = 323
rst
gesture
000101000011
second
gesture
third
gesture
Rules of creating sequences:
• Maximum of six sequences can be created.
• Each sequence must be unique.
• Sequence can consist of two or three basic gestures (left, right, up
or down).
• Two identical gestures cannot be used next to each other.
SEQUENCES OF GESTURES
Learning a new sequence:
To perform automatic learning of a sequence:
1. Change value of parameter 30 to number of sequence slot you
want to ll (1 to 6).
2. Wake up the device using 1st menu position (see "Operating the
device" on page 10)
3. The device will enter learning mode, which is signalled by constant beeping.
4. Perform a desired sequence.
Creating and conguring sequences in the Home Center interface:
1. Go to the device options by clicking the icon on its bar:
2. Drag and drop two or three gestures to create a desired sequence.
3. Conrm the selection by clicking “Conrm a new sequence”.
4. Wake up the device using 1st menu position (see "Operating the
device" on page 10).
5. Click the plus icon ("New Reaction") next to the newly created sequence.
6. Select the device you want to control.
7. From the available options select the reaction of the controlled
device and complete the setup by clicking "Save".
13
Creating and editing sequences manually:
To manually create or edit a sequence slot:
1. Calculate new value of parameter using table and formula:
Value of parameter = 256 * Value of rst gesture +
+ 16 * Value of second gesture + Value of third gesture
2. Change the value of corresponding parameter (parameters 31 to
36 for slots 1 to 6).
NOTE
i
Setting parameter to
0 will delete the sequence.
SEQUENCES OF GESTURES
14
#9: Powering modes
CAUTION
!
Using batteries other
than specied may result in explosion. Dispose of properly, observing environmental
protection rules.
NOTE
i
The device does not
work as a Z-Wave
repeater, even when
connected to the external power supply.
There are two powering modes of the Swipe. By default, powering
mode of the device is updated automatically (in intervals specied in
parameter 5) after changing type of supply.
The Swipe sends detected gestures to the Z-Wave network
immediately, but conguration parameters and associations settings
only at wake up (in time intervals or manually), independently of the
powering mode.
Battery powering mode - by default, the Swipe is supplied with
4 batteries included with the device (type AA 1.5V). They are not
rechargeable and should be replaced after wearing out. The device in
this mode uses power saving function to preserve battery life.
External supply mode - the Swipe can be supplied with a 5V DC
power supply connected to the micro-USB port. In this mode batteries
will work as an emergency supply.
Power saving:
When battery powered, the Swipe will enter Standby Mode by default
(signalled with a low pitch beep) after 5 seconds of inactivity to reduce
the battery usage. In Standby Mode range and frequency of detection
are reduced preventing normal gesture detection. Operation of
power saving mode can be modied in parameter 6.
In order to exit Standby Mode:
1. Move your hand close to the centre of the pad.
2. Wait for the high pitch beep.
3. Move your hand away from the pad.
4. The device is ready to detect gestures.
POWERING MODES
#10: Additional features
Service button B:
The Swipe is equipped with a service B-button, which allows to use
the menu. The B-button is located on back of the device and requires
dismounting the Swipe from its back case.
In order to operate the menu using the B-button:
1. Make sure the device is powered via micro-USB port.
2. Press and hold the B-button.
3. Loud sound sequence will conrm entering the menu, keep
holding your hand.
4. Wait for the buzzer to indicate the desired menu position with short
beeps:
15
• 1 short beep (WHITE) - wake up the device
• 2 short beeps (GREEN) - learning mode (adding/removing)
• 3 short beeps (YELLOW) - the device reset
5. Release the B-button.
6. Click the B-button to conrm selection.
ADDITIONAL FEATURES
16
NOTE
i
Association ensures
direct transfer of
control commands
between devices, is
performed without
participation of the
main controller and
requires associated
device to be in the direct range.
NOTE
i
By default 2nd-5th
association groups
are set to toggle
mode - single gesture
will reverse state of
the association group
(turns ON when it’s
OFF, turns OFF when
it’s ON). Can be modied via parameter 12.
NOTE
i
States of the association groups are aected only by assigned
gestures. Changing
state of associated device by other means
will not update remembered state of association group.
#11: Associations
Association (linking devices) - direct control of other devices within
the Z-Wave system network e.g. Dimmer, Relay Switch, Roller Shutter
or scene (may be controlled only through a Z-Wave controller).
The Swipe provides the association of six groups:
1st association group – “Lifeline” reports the device status and al-
lows for assigning single device only (main controller by default).
2nd association group – “Flick UP” is assigned to moving the hand
up over the panel (sends Basic Set command frames).
3rd association group – “Flick DOWN” is assigned to moving the
hand down over the panel (sends Basic Set command frames).
4th association group – “Flick LEFT” is assigned to moving the hand
from the right to the left side of the panel (sends Basic Set command
frames).
5th association group – “Flick RIGHT” is assigned to moving the
hand from the left to the right side of the panel (sends Basic Set command frames) .
6th association group – “Circular AirWheel” is assigned to circular move of the hand clockwise or counter-clockwise over the panel
(sends Switch Multilevel Start/Stop Level Change command frames).
The Swipe in 2nd to 6th group allows to control 5 regular or multichannel devices per an association group, with the exception of “LifeLine”
that is reserved solely for the controller and hence only 1 node can be
assigned.
It is not recommended to associate more than 10 devices in general,
as the response time to control commands depends on the number of
associated devices. In extreme cases, system response may be delayed.
ASSOCIATIONS
To add an association (using the Home Center controller):
1. Go to the device options by clicking the icon:
2. Select the „Advanced” tab.
3. Specify to which group and what devices are to be associated.
4. Wait for the conguration process to end. Sending relevant information to devices added to associated groups may take even a
few minutes.
5. Wake up the device manually to speed up the conguration
process (1st menu position).
#12: Advanced parameters
The Swipe allows to customize its operation to user’s needs. The settings are available in the FIBARO interface as simple options that may
be chosen by selecting the appropriate box.
In order to congure the Swipe (using the Home Center controller):
1. Go to the device options by clicking the icon:
2. Select the „Advanced” tab.
Wake up interval
Available settings: 0 or 60-64800 (in seconds, 1min - 18h)
Default setting: 21 600 (every 6 hours)
The Swipe will wake up at each dened time interval and always try to
connect with the main controller. After successful communication attempt, the device will update conguration parameters, associations
and settings and then will go into Z-Wave communication standby.
17
After failed communication attempt (eg. no Z-Wave range) the device
will go into Z-Wave communication standby and retry to establish
connection with the main controller after the next time interval.
Setting wake up interval to 0 disables sending Wake Up notication
to the controller automatically. Wake up may be still performed manually using 1st menu position.
Longer time interval means less frequent communication and thus a
longer battery life
1. Device orientation
Parameter determines orientation of the Swipe in relation to its default position. Required for proper gestures recognition.
Available settings: 0 - default orientation
1 - 180° rotation
2 - 90° clockwise rotation
3 - 90° counter-clockwise rotation
Default setting: 0Parameter size:1 [byte]
2. Buzzer - acoustic signal settings
Acoustic signalling of gestures detection.
Available settings: 0 - gestures detection is not signalled
1 - gestures detection is signalled
Default setting: 1Parameter size:1 [byte]
NOTE
i
Active acoustic signals
can be selected in
parameter 4.
ADVANCED PARAMETERS
18
3. LED diode - visual indicator settings
Visual indication of gestures detection.
Available settings: 0 - gestures detection is not indicated
1 - gestures detection is indicated
Default setting: 0Parameter size:1 [bytes]
NOTE
i
Parameter 4 is relevant only if parameter
2 is set to 1.
4. Buzzer - signalling result of gesture recognition
Acoustic signalling of gesture recognition result (using the built-in
buzzer).
Available settings: 1 - only successful recognition is signalled
2 - only failed recognition is signalled
3 - successful and failed recognition is signalled
Default setting: 3Parameter size:1 [byte]
5. Powering mode - interval of updating the current mode
This parameter determines how often the device checks if the USB
power supply is connected and updates powering mode if needed.
Available settings: 0 - powering mode is not updated
1-1080 (in minutes) - time interval
Default setting: 4
(4 minutes)
Parameter size:2 [bytes]
6. Power saving mode (battery mode)
This parameter determines operation of gesture detection when battery powered.
CAUTION
!
After disabling the
Hold gesture in parameter 7, menu can be
entered by using the
B-button only!
When Standby Mode is selected, hold gesture must be performed to
exit power saving mode and reactivate normal gesture recognition.
The device in Standby Mode consumes the least battery life.
When Simple Mode mode is selected, gesture recognition is always
active, but only slowly performed gestures will be recognized properly (high battery consumption).
Available settings: 0 - Standby Mode
1 - Simple Mode
2 - the Swipe does not enter power saving
mode
Default setting: 0Parameter size:1 [byte]
7. Hold gesture to enter the menu
This parameter allows to choose if the menu can be entered using the
Hold gesture.
Available settings: 0 - Hold gesture to enter the menu enabled
Denes which actions result in sending scenes to 1st “Lifeline” group.
Available settings: 1 - scenes for ick UP gesture enabled
2 - scenes for ick DOWN gesture enabled
4 - scenes for ick LEFT gesture enabled
8 - scenes for ick RIGHT gesture enabled
16 - scenes for clockwise circular gesture ena-
bled
32 - scenes for counter-clockwise circular gesture enabled
Default setting: 15Parameter size:1 [byte]
11. Associations in Z-Wave network security mode
Parameter defines how commands are sent in specified association
groups: as secure or non-secure. Parameter is active only in Z-Wave
network security mode. It does not apply to 1st “Lifeline” association
group.
Available settings: 1 - 2nd group ”Flick UP” sent as secure
2 - 3rd group ”Flick DOWN” sent as secure
4 - 4th group „Flick LEFT” sent as secure
NOTE
i
Parameter 10 values
may be combined,
e.g. 1+2=3 means that
scenes for ick UP and
DOWN are enabled.
NOTE
i
Parameter 11 values
may be combined,
e.g. 1+2=3 means that
2nd & 3rd group are
sent as secure.
8 - 5th group „Flick RIGHT” sent as secure
16 - 6th group „Circular AirWheel” sent as secure
Default setting: 31Parameter size:1 [byte]
12. Control mode of 2nd - 5th „Flick UP/DOWN/LEFT/RIGHT” association groups and scenes
Parameter allows to choose control mode for 2nd-5th groups and
scenes.
By default, Toggle Mode is active, meaning that a single ick turns ON
the group and the same ick turns it OFF, doubled icks are inactive.
After disabling Toggle Mode a single ick will turn the device ON and
the same ick doubled will turn it OFF.
Available settings: 1 - Toggle Mode enabled for 2nd association
group
2 - Toggle Mode enabled for 3rd association
group
4 - Toggle Mode enabled for 4th association
group
8 - Toggle Mode enabled for 5th association
group
Default setting: 15Parameter size:1 [byte]
NOTE
i
Parameter 12 values
may be combined,
e.g. 1+2=3 means that
2nd & 3rd group are
selected.
NOTE
i
Disabling Toggle Mode
will introduce delay
when performing single gestures.
ASSOCIATIONS
20
13. Rate of smooth level control
Parameter allows to choose how long the hand has to be held near the
center of the pad after "AirWheel" gesture for the associated devices to
reach their maximum/minimum level.
Available settings: 0-10 - duration in seconds
255 - default settings of controlled devices
Default setting: 255Parameter size:2 [bytes]
NOTE
i
Commands sent to
association group for
turn ON/OFF can be
adjusted in parameters 20-27.
NOTE
i
Setting parameters
20-27 to appropriate
value will result in:
0 - turning o associated devices
1-99 - forcing level of
associated devices
255 - setting associated devices to the last
remembered state or
turning them on
ASSOCIATIONS - CONTROL FRAMES CONFIGURATION
20. SWITCH ON control frame value for FLICK UP gesture
This parameter allows to set value sent in SWITCH ON command
frame to the association group.
Available settings: 0-99 or 255
Default setting: 255Parameter size:2 [bytes]
21. SWITCH OFF control frame value for FLICK UP gesture
This parameter allows to set value sent in SWITCH OFF command
frame to the association group.
Available settings: 0-99 or 255
Default setting: 0Parameter size:2 [bytes]
22. SWITCH ON control frame value for FLICK DOWN gesture
This parameter allows to set value sent in SWITCH ON command
frame to the association group.
Available settings: 0-99 or 255
Default setting: 255Parameter size:2 [bytes]
23. SWITCH OFF control frame value for FLICK DOWN gesture
ASSOCIATIONS
This parameter allows to set value sent in SWITCH OFF command
frame to the association group.
Available settings: 0-99 or 255
Default setting: 0Parameter size:2 [bytes]
24. SWITCH ON control frame value for FLICK LEFT gesture
This parameter allows to set value sent in SWITCH ON command
frame to the association group.
Available settings: 0-99 or 255
Default setting: 255Parameter size:2 [bytes]
25. SWITCH OFF control frame value for FLICK LEFT gesture
This parameter allows to set value sent in SWITCH OFF command
frame to the association group.
Available settings: 0-99 or 255
Default setting: 0Parameter size:2 [bytes]
26. SWITCH ON control frame value for FLICK RIGHT gesture
This parameter allows to set value sent in SWITCH ON command
frame to the association group.
Available settings: 0-99 or 255
Default setting: 255Parameter size:2 [bytes]
27. SWITCH OFF control frame value for FLICK RIGHT gesture
This parameter allows to set value sent in SWITCH OFF command
frame to the association group.
Available settings: 0-99 or 255
Default setting: 0Parameter size:2 [bytes]
21
SEQUENCES OF GESTURES
30. Sequence learning mode
Parameter activated by the main Z-Wave controller. Change its value to
launch sequence learning procedure for the desired slot.
Available settings: 0 - learning mode disabled
1-6 - launch sequence learning for selected slot
Default setting: 0Parameter size:1 [byte]
31. 1st gestures sequence (SLOT 1)
Value containing sequence of gestures. See "Sequences of gestures" on
page 12 for more information.
Available settings: 0-1076
Default setting: 0Parameter size:2 [bytes]
32. 2nd gestures sequence (SLOT 2)
Value containing sequence of gestures. See "Sequences of gestures" on
page 12 for more information.
Available settings: 0-1076
Default setting: 0Parameter size:2 [bytes]
NOTE
i
Sequences does not
allow to use same
gestures next to each
other.
NOTE
i
Parameters 31-36 can
also be used to manually set a sequence according to details described in "Sequences
of gestures" on page
12.
ASSOCIATIONS
22
33. 3rd gestures sequence (SLOT 3)
Value containing sequence of gestures. See "Sequences of gestures" on
page 12 for more information.
Available settings: 0-1076
Default setting: 0Parameter size:2 [bytes]
34. 4th gestures sequence (SLOT 4)
Value containing sequence of gestures. See "Sequences of gestures" on
page 12 for more information.
Available settings: 0-1076
Default setting: 0Parameter size:2 [bytes]
35. 5th gestures sequence (SLOT 5)
Value containing sequence of gestures. See "Sequences of gestures" on
page 12 for more information.
Available settings: 0-1076
Default setting: 0Parameter size:2 [bytes]
36. 6th gestures sequence (SLOT 6)
Value containing sequence of gestures. See "Sequences of gestures" on
page 12 for more information.
Available settings: 0-1076
Default setting: 0Parameter size:2 [bytes]
up to 50m outdoors
up to 40m indoors
(Depending on terrain and building
structure)
Dimensions:
178 x 130 x 29 mm
SPECIFICATIONS
24
#14: Guarantee
1. The Guarantee is provided by FIBAR GROUP S.A. (hereinafter „Manufacturer”),
based in Poznan, ul. Lotnicza 1; 60-421 Poznan, entered in the register of the National Court Register kept by the District Court in Poznań, VIII Economic Department of
the National Court Register, no. 553265, NIP 7811858097, REGON: 301595664.
2. The Manufacturer is responsible for equipment malfunction resulting from physi-
cal defects (manufacturing or material) of the Device during 12 months for business
/ 24 months for individual customers from the date of its purchase.
3. During the Guarantee period, the Manufacturer shall remove any defects, free of
charge, by repairing or replacing (at the sole discretion of the Manufacturer) any
defective components of the Device with new or regenerated components that are
free from defects. When the repair proves impossible, the Manufacturer reserves
the right to replace the device with a new or regenerated one, which shall be free
from any defects and its condition shall not be worse than the original device
owned by the Customer.
4. In special cases, when the device cannot be replaced with the device of the same
type (e.g. the device is no longer available), the Manufacturer may replace it with a
dierent device having technical parameters similar to the faulty one. Such activity
shall be considered as fullling the obligations of the Manufacturer. The Manufacturer shall not refund money paid for the device.
5. The holder of a valid guarantee shall submit a guarantee claim through the guar-
antee service. Remember: before you submit a guarantee claim, contact our technical support using telephone or e-mail. More than 50% of operational problems
are resolved remotely, saving time and money spent to initiating guarantee procedure. If remote support is insucient, the Customer shall ll the guarantee claim
form (using our website - www.baro.com) in order to obtain claim authorization.
When the guarantee claim form is submitted correctly, the Customer shall receive
the claim conrmation with a unique number (Return Merchandise Authorization
-RMA).
6. The claim may be also submitted by telephone. In this case, the call is recorded
and the Customer shall be informed about it by a consultant before submitting
the claim. Immediately after submitting the claim, the consultant shall provide the
Customer with the claim number (RMA-number).
7. When the guarantee claim form is submitted correctly, a representative of the
Authorised Guarantee Service (hereinafter as „AGS”) shall contact the Customer.
8. Defects revealed within the guarantee period shall be removed not later than 30
days from the date of delivering the Device to AGS. The guarantee period shall be
extended by the time in which the Device was kept by AGS.
GUARANTEE
9. A faulty device shall be provided by the Customer with complete standard equip-
ment and documents proving its purchase.
10. Parts replaced under the guarantee are the property of the Manufacturer. The
guarantee for all parts replaced in the guarantee process shall be equal to the guarantee period of the original device. The guarantee period of the replaced part shall
not be extended.
11. Costs of delivering the faulty device shall be borne by the Customer. For unjus-
tied service calls, the Service may charge the Customer with travel expenses and
handling costs related to the case.
12. AGS shall not accept a complaint claim only when:
- the Device was misused or the manual was not observed,
- the Device was provided by the Customer incomplete, without accessories or
nameplate,
- it was determined that the fault was caused by other reasons than a material or
manufacturing defect of the Device
- the guarantee document is not valid or there is no proof of purchase,
13. The Manufacturer shall not be liable for damage to property caused by defective
device. The Manufacturer shall not be liable for indirect, incidental, special, consequential or punitive damage, or for any damage, including, inter alia, loss of prots,
savings, data, loss of benets, claims by third parties and any property damage or
personal injuries arising from or related to the use of the Device.
14. The guarantee shall not cover:
- mechanical damage (cracks, fractures, cuts, abrasions, physical deformations
caused by impact, falling or dropping the device or other object, improper use or
not observing the operating manual);
- damage resulting from external causes, e.g.: ood, storm, re, lightning, natural
disasters, earthquakes, war, civil disturbance, force majeure, unforeseen accidents,
theft, water damage, liquid leakage, battery spill, weather conditions, sunlight,
sand, moisture, high or low temperature, air pollution;
25
- damage caused by malfunctioning software, attack of a computer virus, or by failure to update the software as recommended by the Manufacturer;
- damage resulting from: surges in power supply and/or telecommunication network, improper connection to the grid in a manner inconsistent with the operating
manual, or from connecting other devices not recommended by the Manufacturer.
- damage caused by operating or storing the device in extremely adverse conditions, i.e. high humidity, dust, too low (freezing) or too high ambient temperature.
Detailed permissible conditions for operating the Device are dened in the operating manual;
- damage caused by using accessories not recommended by the Manufacturer
- damage caused by faulty electrical installation of the Customer, including the use
of incorrect fuses;
- damage caused by Customer’s failure to provide maintenance and servicing activities dened in the operating manual;
- damage resulting from the use of spurious spare parts or accessories improper for
given model, repairing and introducing alterations by unauthorized persons;
- defects caused by operating faulty Device or accessories.
15. The scope of the guarantee repairs shall not include periodic maintenance and
inspections, in particular cleaning, adjustments, operational checks, correction of
errors or parameter programming and other activities that should be performed by
the user (Buyer). The guarantee shall not cover natural wear and tear of the Device
and its components listed in the operating manual and in technical documentation
as such elements have a dened operational life.
16. If a defect is not covered by the guarantee, the Manufacturer reserves the right
to remove such defect at its sole discretion, repairing the damaged or destroyed
parts or providing components necessary for repair or replacement.
17. This guarantee shall not exclude, limit or suspend the Customer rights when the
provided product is inconsistent with the purchase agreement.
GUARANTEE
Loading...
+ hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.