Ferlux NEREA 15, NEREA 8, AROA 8, AROA 10, LUNA 8 User Manual

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Quality

Life

MANUAL FOR THE USER AND

INSTALLATION

AIR RANGE

COD. 0153 R2 INGLÉS

We thank you for choosing us

The Ferlux wood pellet replace is a heating system that has been manufactured with the most advanced technology and a high level of quality, which allows you to enjoy the extraordinary feeling of a re in total safety.

• We would ask you to read this manual closely because it contains important instructions regarding safety for installation, use, and maintenance.

• This manual, along with the documentation supplied, must be kept in a place that is easy and quick to access.

• Installation of FERLUX air heaters must be performed solely by authorised personnel who follow the instructions from the manufacturer and in accordance with any regulations in force.

• The manufacturer is not responsible for any possible damage that could be caused by the incorrect installation of handling of the unit.

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1. TAKING CARE OF THE MANUAL AND HOW TO CONSULT IT........................................................................................6

2. GENERAL WARNINGS AND SAFETY...........................................................................................................................7

2.1. LEGAL WARRANTY..............................................................................................................................................8

2.2. TECHNICAL ASSISTANCE...................................................................................................................................8

2.3. SPARE PARTS......................................................................................................................................................8

3. TECHNICAL INFORMATION...............................................................................................................................................9

4. FUEL...............................................................................................................................................................15

4.1. WHAT ARE WOOD PELLETS?..........................................................................................................................15

4.2. PROPERTIES OF WOOD PELLETS..................................................................................................................15

4.3. STORAGE OF WOOD PELLETS...................................................................................................................16

5. INSTRUCTIONS FOR INSTALLATION...........................................................................................................................16

5.1. UNPACKING....................................................................................................................................16

5.2. PREVENTION OF DOMESTIC FIRES.............................................................................................................16

5.2.1. PROTECTING THE FLOOR.......................................................................................................17

5.2.2. MINIMUM SAFETY DISTANCES................................................................................................17

5.2.3. MEASUREMENTS TO PIERCE BUILDING ENVELOPES.........................................................18

5.3. SMOKE DUCTING OR CHIMNEY...................................................................................................................18

5.3.1. GENERAL BACKGROUND..........................................................................................................18

5.3.2. CALCULATING THE EXHAUST SMOKE DUCTING............................................................19

5.3.3. INSTALLATION IN TRADITIONAL-TYPE CHIMNEY............................................................20

5.3.4. EXTERIOR STRETCH OF THE CHIMNEY..............................................................................20

5.3.5. CAPPING SMOKE OUTLETS..................................................................................................21

5.4. VENTILATION AND AIR INTAKE..................................................................................................................21

5.5. ELECTRICAL CONNECTION.............................................................................................................................22

6. INSTRUCTIONS WHEN USING THE CONTROL PANEL............................................................................................22

6.1. MENÚ LEVEL 1...................................................................................................................................................24

6.1.1. INFORMATION..............................................................................................................................24

6.1.2. REGULATION THE POWER........................................................................................................24

6.1.3. REGULATION DE ROOM TEMPERATURE.............................................................................24

6.1.4. RESET ERRORS, TURNING THE HEATER ON AND OFF................................................25

6.1.5. LOADING THE PELLET SCREW.................................................................................................25

6.2. MENÚ LEVEL 2....................................................................................................................................................26

6.2.1. [rAir] REGULATION OF THE FAN.............................................................................................26

6.2.2. [Cron] PROGRAMMING SCHEDULES........................................................................................26

6.2.3. [oroL] CLOCK................................................................................................................................30

6.2.4. [tELE] REMOTE CONTROL..........................................................................................................30

6.2.5. [rCLr] TECHNICAL MENU 1..........................................................................................................31

6.2.6. [tPAr] TECHNICAL MENU 2...........................................................................................................31

7. USE AND FUNCTIONALITY OF THE HEATER..........................................................................................................32

7.1. ADVICE AND CAUTIONS..................................................................................................................................32

7.2. FIRST LIGHTING................................................................................................................................................32

7.3. STATES OF FUNCTIONALITY..........................................................................................................................33

7.3.1. LIGHTING............................................................................................................................33

7.3.2. NORMAL HEATER OPERATION.................................................................................................33

7.3.3. HEATER OFF................................................................................................................................34

7.3.4. MODULATION (“MOD”).................................................................................................................34

7.3.5. STANDBY........................................................................................................................................34

7.3.6. OFF...................................................................................................................................34

7.3.7. RECOVERY OF THE IGNITION (“REC”).............................................................................35

8. MAINTENANCE AND CLEANING..................................................................................................................................35

8.1. CLEANING THE BRAZIER AND BRAZIER HOLDER............................................................................36

8.2. CLEANING THE ASH DRAWER...................................................................................................................37

8.3. CLEANING THE HEAT EXCHANGER...........................................................................................................37

8.4. CLEANING THE INTERIOR OF THE COMBUSTION CHAMBER...............................................................38

8.5. CLEANING THE GLASS......................................................................................................................................38

9. PROBLEMS, MESSAGES, ERRORS, AND SOLUTIONS............................................................................................39

9.1. PROBLEMS..........................................................................................................................39

9.2. MESSAGES...............................................................................................................................40

9.3. ERRORS AND SOLUTIONS.............................................................................................................................41

1. TAKING CARE OF THE MANUAL AND HOW TO CONSULT

Keep this manual safe and store it in an accessible location close to the unit.

In the event that this manual is lost or becomes di󰀩cult to read, ask the installer for a copy or enquire directly with the manufacturer, specifying the identifying details of the product.

The proper functioning of the heater depends, to a great extent, on the user knowing how it works and knowing what to do at all times. This manual has a contents page on pages four and ve so that you can easily nd the section to consult to resolve any questions or issues that may arise.

When you read or consult this manual, you must take the following into account:

It is important to pay special attention to the texts written in ‘bold’

In some cases, capital letters may be used and/or the size of the font will be increased in order to draw your attention to the paragraph.

The text in ‘italics’ is used when the issue being handled mentions other paragraphs in this same manual, or for eventual clarications.

In some cases, two or more of the styles above could be combined. This would be the case when we refer to the reading of other chapters in order to supplement or refer to information.

Example: (see chapter ‘7. USE AND FUNCTIONALITY OF THE HEATER’)

SYMBOLS

2. GENERAL WARNINGS AND SAFETY

The installation must be carried out by an authorised person who must provide the purchaser with a declaration for the installation in which they accept full responsibility for the nal installation.

In the same way, the product must be started up by an authorised person who must provide the purchaser with a product startup document in which they accept full responsibility for the nal installation and operation of the installed unit.

FERLUX shall not bear any responsibility in the event that these precautions are shown to have not been met.

All national and local regulations, as well as European regulations, must be satised when the unit is being installed. All national and local regulations, as well as European regulations, must be satised when the unit is operational. FERLUX S.A. accepts no responsibility in the event of the aforementioned requirements failing to be met.

Our units are manufactured and tested, with all their parts being monitored, in line with the safety directives of the European Union, which aim to protect both the user as well as the installer against possible accidents. Technical personnel are strongly urged to pay close attention to the connections, wiring, and electrical voltage when they are required to perform any kind of operation on the unit.

The manufacturer is not liable for any responsibility, whether contractual or extra-contractual, for damages caused to persons, animals, or objects due to errors in the installation, conguration, and/or maintenance.

This heater must only be used for the purpose for which it was specically designed.

Certain extreme weather conditions, such as strong winds, hail, or the risk of frost, could mean that the chimney ue is insu󰀩cient. Due to the potential risk of back-pu󰀩ng smoke, use of the unit in these circumstances is not recommended. This cannot be considered as a defect in the unit or as unsatisfactory functionality.

For your safety, you must bear in mind that:

• The user of the heater must be a responsible adult. This unit has not been designed to be used by people whose physical, sensorial, or cognitive capabilities are limited or who have no experience or expertise in the matter. Children must be watched closely and taught how to behave in order to guarantee that they do not play with the unit or come into contact with surfaces that are hot when in operation.

• The connection to the power supply and its corresponding power outlet must be easily accessible at all times. It is absolutely prohibited to make the unit operate with a damaged power cable. If the power cable is damaged, it must be immediately replaced.

• Do not disconnect the plug from the power outlet when the unit is turned on.

• The door on the heater must always remain closed when the heater is in operation.

• Avoid coming into contact with areas of the unit that reach a high temperature when in operation, especially with the

glass and the door.

• Following an extended period of disuse, before turning the unit on, check that there are no obstructions in the smoke extraction ducting 1.

________________________________________

In extreme cases or breakdown, safety systems may intervene. In this case, contact the Technical Support Service. DO

NOT DEACTIVATE THE SAFETY SYSTEMS.

¡¡¡ATENTION!!! THE INSTALLATION MUST BE CARRIED OUT BY AN AUTHORISED PERSON WHO MUST PROVIDE THE PURCHASER WITH A DECLARATION OF CONFORMITY FOR THE INSTALLATION IN WHICH THEY ACCEPT FULL RESPONSIBILITY FOR THE FINAL INSTALLATION AND, CONSEQUENTLY, THE PROPER OPERATION OF THE INSTALLED UNIT. FERLUX SHALL NOT BEAR ANY RESPONSIBILITY IN THE EVENT THAT THESE PRECAUTIONS ARE SHOWN TO HAVE NOT BEEN MET.

2.1 LEGAL WARRANTY

In order to be able to enjoy the legal warranty in accordance with EEC Directive 1994/44EC, a user must fully comply with all of the instructions contained in this manual, and especially:

• Must always act within the limits of use of the heater.

• Must always perform ongoing and thorough maintenance.

• Must authorise the use of the heater only to persons of proven capacity, attitude, and who are properly trained for

such a task.

The manufacturer accepts no responsibility, legal or penal, directly or indirectly, for:

• An installation that is not in full compliance with the regulations in force in the country as well as safety directives.

• Non-compliance on the part of unqualied and/or untrained personnel.

• Usage not in compliance with safety directives.

• Modications and repairs not authorised by the Manufacturer and made to the unit.

• Use of spare parts that are not original or are not specied for that specic model of heater.

• Insu󰀩cient maintenance.

• Exceptional circumstances.

2.2 TECHNICAL ASSISTANCE

FERLUX is capable or providing a solution to any technical problem regarding the use and maintenance of the unit at any point during its operational life.

2.3 SPARE PARTS

Only use original spare parts. Do not wait for parts to be damaged before proceeding to replace them. Replacing a worn component before it breaks helps prevent accidents caused by the sudden breaking of these components, which could cause harm to people or objects.

3. TECHNICAL DATA

The data plate or label is located on the rear part of the unit and shows all the characteristic data for the unit, including the details of the manufacturer, the serial number, and the CE marking. A label that is missing or obscured makes the tasks of installing and repairing the unit more di󰀩cult because it may not be possible to identify the product. In the event of it becoming damaged, request a copy from the Technical Support Service.

PROPERTIES

Weight Kg. 95 95 110 110 110 110 110

Height mm 917 917 985 985 1053 1053 982

Width mm 458 458 450 450 460 460 452

Depth mm 499 499 497 497 498 498 498

Diameter of smoke outlet mm 80 80 80 80 80 80 80

Diameter of primary air inlet mm 40 40 40 40 40 40 40

Heatable volume m

Maximum useful thermal power kW 7,2 7,9 7,9 10 7,9 10 10

Maximum performance % 90 88 88 87 88 87 87

Minimum useful thermal power kW 3,7 3,7 3,7 4,3 3,7 4,3 4,3

Minimum performance % 92 92 92 90 92 90 90

Minimum hourly fuel consumption kg/h 0,83 0,83 0,83 0,90 0,83 0,90 0,90

Maximum hourly fuel consumption kg/h 1,66 1,85 1,85 2,20 1,85 2,20 2,20

Tank capacity kg 17 17 22 22 22 22 22

Fuel PELLET

Recommended chimney ue Pa 10-12 10-12 10-12 10-12 10-12 10-12 10-12

Nominal electrical power turned on W 300 300 300 300 300 300 300

FLORA 7 FLORA 8 NEREA 8 NEREA 10 AROA 8 AROA 10 NATALIA 10

150 195 195 245 195 245 245

Nominal electrical power (power 1-5) W 60 60 60 60 60 60 60

Nominal voltage V 220-240 220-240 220-240 220-240 220-240 220-240 220-240

Nominal frequency Hz 50 50 50 50 50 50 50

Average temperature of gases at N.T.P. * ºC 145 168 168 208 168 208 208

Average temperature of gases at R.T.P. ** ºC 97 97 97 113 97 113 113

Average concentration of CO2 at N.T.P. * % 8,17 8,58 8,58 10,55 8,58 10,55 10,55

Average concentration of CO2 at R.T.P. ** % 8,01 8,01 8,01 5,52 8,01 5,52 5,52

Mass ow rate of smoke at N.T.P. * % 6,6 7 7 7,95 7 7,95 7,95

Mass ow rate of smoke at R.T.P. ** % 3,4 3,4 3,4 15,49 3,4 15,49 15,49

CO concentration 13% O2 at N.T.P. * % 0,04 0,03 0,03 0,03 0,03 0,03 0,03

CO concentration 13% O2 at R.T.P. ** % 0,04 0,04 0,04 0,04 0,04 0,04 0,04

* P.T.N. _________________Potencia térmica nominal ** P.T.R. _________________Potencia térmica reducida

PROPERTIES

Weight kg. 110 110 132 132 132 132 120 120

Height mm 1121 1121 1101 1101 1101 1101 1086 1086

Width mm 606 606 514 514 520 520 897 897

Depth mm 504 504 541 541 542 542 295 295

Diameter of smoke outlet mm 80 80 80 80 80 80 80 80

Diameter of primary air inlet mm 40 40 60 60 60 60 60 60

Heatable volume m

Maximum useful thermal power kW 7,9 10 12 15,3 12 15,3 6 8

Maximum performance % 88 87 86 86 86 86 90 87

Minimum useful thermal power kW 3,7 4,3 8,9 8,9 8,9 8,9 2,9 2,9

Minimum performance % 92 90 86 86 86 86 94 94

Minimum hourly fuel consumption kg/h 0,83 0,90 1,9 1,9 1,9 1,9 0,6 0,6

Maximum hourly fuel consumption kg/h 1,85 2,20 2,5 3,3 2,5 3,3 1,3 1,3

Tank capacity kg 22 22 30 30 30 30 20 20

Fuel PELLET

Recommended chimney ue Pa 10-12 10-12 10-12 10-12 10-12 10-12 10-12 10-12

Nominal electrical power turned on W 300 300 300 300 300 300 300 300

Nominal electrical power (power 1-5) W 60 60 60 60 60 60 60 60

Nominal voltage V 220-240 220-240 220-240 220-240 220-240 220-240 220-240 220-240

Nominal frequency Hz 50 50 50 50 50 50 50 50

Average temperature of gases at N.T.P. *

Average temperature of gases at R.T.P. **

Average concentration of CO2 at N.T.P. *

Average concentration of CO2 at R.T.P. **

Mass ow rate of smoke at N.T.P. * % 7 7,95 9,17 10,3 9,17 10,3 - -

Mass ow rate of smoke at R.T.P. ** % 3,4 15,49 23,5 23,5 23,5 23,5 - -

CO concentration 13% O2 at N.T.P. * % 0,03 0,03 0,03 0,04 0,03 0,04 0,03 0,02

CO concentration 13% O2 at R.T.P. ** % 0,04 0,04 0,03 0,03 0,03 0,03 0,04 0,04

LUNA 8 LUNA 10 NEREA 12 NEREA 15 ESTELA 12 ESTELA 15 GÉNESIS 6 GÉNESIS 8

195 245 325 375 325 375 150 210

ºC 168 208 212 237 212 237 124 158

ºC 97 11 3 184 184 184 184 78 78

% 8,58 10,55 9,29 10,55 9,29 10,55 7,46 7,37

% 8,01 5,52 7,69 7,69 7,69 7,69 7,40 7,40

* P.T.N. _________________Potencia térmica nominal ** P.T.R. _________________Potencia térmica reducida

MODEL FLORA 7/8 kW

MODEL NEREA 8/10 kW

MODEL NATALIA 10 kW

MODEL AROA 8/10 kW

MODEL LUNA 8/10 kW

MODEL NEREA 12/15 kW

MODEL ESTELA 12/15 kW

MODEL GÉNESIS 6/8 kW

4. FUEL

The FERLUX wood pellet heater has been designed to burn wood pellets that comply with the requirements established in Regulation UNE-EN ISO 17225:2014 regarding Solid biofuels and in Regulation ONORM M 7135.

4.1 WHAT ARE WOOD PELLETS?

Wood pellets are a combustible fuel that are made by pressing natural dry sawdust. The sawdust is easily compacted and the lignin of the material itself acts as a binder, meaning that no glue or other substance is required. This process lends them a shiny appearance, as though they had been varnished, and makes them denser. They are very small cylinders that measure just a few millimetres in diameter. Their level of humidity is very low and, furthermore, they require little storage space (in order to produce the same amount of heat, around three times less volume of wood pellets is required when compared to rewood).

4.2 PROPERTIES OF WOOD PELLETS

There are various types of wood pellet on the market and they are of varying quality and have di󰀨erent characteristics in their manufacturing processes and types of wood used. As was stated previously, this heater is designed to operate with DINplus size wood pellets (marking obtained according to Austrian regulation Onorm M 7135) and ENplus (marking obtained according to Regulation UNE-EN ISO 17225-2:2004).

The main requirements of these aforementioned regulations are:

Characteristics of the wood pellet according to DINplus and ENplus regulations

Requirement Unit of measurement DINplus ENplus

Diameter mm 4 ≤ D < 10

Length mm ≤ 5 x D 3,15 ≤ L ≤ 40 Lower caloric value MJ/kg (b.h) Q ≥ 18 (MJ/kg en b.s.) 16,5 ≤ Q ≤ 19 Humidity % (b.h) ≤ 10 Ash % (b.s) ≤ 0,5 ≤ 0,7

D06: 6 ± 1 D08: 8 ± 1

A wood pellet that has gained certication under either of these two regulations is the best way to assure the proper functioning of the FERLUX wood pellet heater. If the wood pellet does not come suitably marked, the appropriate certicate must be requested.

If faced with an unidentied wood pellet, or one which, due to a variety of circumstances, could be deemed to have di󰀨erent characteristics, there are a series of criteria that can be applied to judge whether or not it is suitable for use, for which you should be guided by the following advice:

• DO NOT USE pellets with di󰀨erent dimensions than those stated in the previous table.

• DO NOT USE pellets that show coloured grains that do belong to the wood or which are excessively dark.

• DO NOT USE damp pellets.

• DO NOT USE pellets that contain mixed sawdust, resins, or chemical substances, binders, or additives.

The use of unsuitable fuels causes:

• The build-up of pellets in the brazier.

• Dirtiness in the brazier and smoke evacuation ducting.

• Poor combustion.

• Dirty glass.

• Reduction in the performance of the unit.

• Increased consumption of pellets.

• Normal operation of the heater not to be guaranteed.

• Needing to perform more frequent cleaning and maintenance of the heater.

4.3 STORAGE OF WOOD PELLETS

In order to guarantee problem-free combustion, it is necessary to store the wood pellets in a location that is dry and not too cold. Damp and/or cold wood pellets reduce the power and performance of the fuel and will require the brazier, replace, and chimney to be more thoroughly cleaned. Take special care when storing the wood pellets, as well as moving them, avoiding sawdust collecting and the bags breaking, because if this happens, their level of humidity is prone to increase. If this happens, and the amount of sawdust changes, the caloric properties of the fuel will vary

USING WOOD PELLETS THAT DO NOT COMPLY WITH THE REGULATIONS PREVIOUSLY STATED COULD DAMAGE THE HEATER AND COMPROMISE ITS PERFORMANCE, GIVING RISE TO THE INVALIDATION OF THE WARRANTY AND TERMINATING THE RESPONSIBILITY OF THE MANUFACTURER FOR THE PRODUCT.

5. INSTRUCTIONS FOR INSTALLATION

The installation of FERLUX wood pellet heaters must be performed solely by qualied personnel who follow the

instructions from the manufacturer and in accordance with any and all regulations in force that may be applicable. Failing this, FERLUX is not responsible in the event of any accident.

It is important to choose the location of the heater in such a way that the path to the vertical connection of the smoke outlet is as short as possible.

Both the unit as well as any ducting for smoke are liable to reach high temperatures, meaning that it is essential to follow the instructions from the manufacturer in order to prevent res and hazardous situations. (See section 5.2 PREVENTION OF DOMESTIC FIRES).

It is also important to take into account the supply of air for combustion, as well as how to maintain suitable atmospheric conditions inside the enclosure. (See section 5.4 VENTILATION AND AIR INTAKE).

5.1 UNPACKING

In order to unpack the product, cut the strap around the packing, making sure not to scratch or damage it. Remove the cardboard and the plastic protector, then remove the lower pallet that the heater comes screwed to. Open the tank for the wood pellets, where you will nd the instruction manual and the power supply cable. Cut the tie that is holding the room temperature sensor to the rear of the unit and attach it in a suitable position so that it can take proper measurements of the exterior temperature. Following this, connect the power supply cable to the rear part of the heater and activate the safety on device to the rear.

5.2 PREVENTION OF DOMESTIC FIRES

• The instructions of the manufacturer must be followed, both for the installation as well as the use of the heater and any safety rules and regulations that apply to it must also be met. Failing this, FERLUX is not responsible in the event of any accident occurring.

• It is recommended that any combustible or ammable items be removed away from the source of heat (at least 1.5 m away), such as wooden beams, furniture, curtains, ammable liquids, etc. A protective layer of insulating and non-ammable material must be positioned in the area of the source of heat where there are claddings that are ammable or sensitive to heat.

• It is necessary to carry out regular cleaning of the heater and of the smoke ducting, since soot and other accumulated combustion residue could end up entering the combustion area.

• In the event that the chimney catches re, use the appropriate re extinguishing systems to put out the re or call the re service for their intervention.

5.2.1 PROTECTING THE FLOOR

If your ooring is ammable (parquet, oating platform) or sensitive to heat, it is necessary to place a protective layer that separates the heater from the oor.

This protection must be make of a material that is resistant to re, such as marble, steel plating, slabs, etc. This material must be capable of bearing load without being deformed or broken by the weight of the heater.

This protection must be at least two mm thick and must project at least 150 mm beyond the heater on both sides and to the rear, and 300 mm at the front.

5.2.2 MINIMUM SAFETY DISTANCES

The following gures show the minimum safety distances that must always be observed.

Safety distances to ammable material

200 mm 100 mm

1500 mm 750 mm

500 mm 200 mm

Safety distances to non-

ammable material

5.2.3 MEASUREMENTS TO PIERCE BUILDING ENVELOPES

The ducting for the smoke must pierce the building envelope one or more times depending on where the unit is to be installed. The size of the holes that will need to be made depends on the diameter of the ducting and of the material to be penetrated. Once a pipe has been passed through, the space must be lled with an insulating material (rock wool, ceramic bre, etc.)

Diameter of

Thickness

of insulation

[mm]

holes to be

made (mm) for

an outlet pipe

measuring Ø80

Wall of ammable wood, or with ammable parts

Wall or ceiling of cement

Wall or ceiling of bricks

100 280

50 180

30 140

5.3 SMOKE DUCTING OR CHIMNEY

Smoke ducting or a chimney should be used to vent the gases produced by the heater during combustion to the exterior. The responsibility for the work done to make the smoke ducting lies with the installer, for which reason FERLUX recommends that the installation be carried out by qualied personnel (who are in possession of an installer’s licence) to whom enquiries can be made regarding the performance of tests with respect to the smoke ducting, air intake, etc. Furthermore, all the safety regulations laid out by the specic legislation in force in the country where the unit is being installed must be followed.

5.3.1 GENERAL BACKGROUND

The following points must be taken into account during the installation of the smoke ducting:

• The smoke evacuation system must be unique to each heater (smoke evacuation systems must never be

shared with other units).

• The path of the evacuated smoke must be as short as possible and seek always to be as vertical as possible.

• The internal section of the smoke evacuation ducting system must be uniform and, preferably, circular. In the

event that the section is squared or rectangular, the edges must be rounded with a minimum radius of 20 mm, bends must be regular and free of irregularities, ensuring that deviations from the path do not exceed 45° with respect to the axis.

• It is absolutely prohibited to install valves or seals that may obstruct the passage of the smoke.

• Horizontal stretches of the chimney must be avoided, since this causes it to gather dirt and requires the ducting

to be cleaned more often. If such a stretch is inevitable, it must be slightly inclined and a ‘T’ installed at each bend so that it can be cleaned without requiring disassembly of the entire section. The installation must be carried out in such a way that regular cleaning is guaranteed without the need to disassemble the entire smoke ducting assembly.

• The safety regulations and minimum distances must be respected when installing the smoke ducting.

5.3.2 CALCULATING THE EXHAUST SMOKE DUCTING

The following instructions must be taken into account for the path of the chimney:

• Tubes made of AISI Type 316 stainless steel, varnished aluminised steel pipes with a minimum thickness of

1.5 mm, and porcelain pipes with a minimum thickness of 0.5 mm shall be used.

• Flexible pipes are allowed if they meet the specications set out by law (made of stainless steel with a smooth interior wall), coupling pieces must be at least 50 mm in length.

A table is shown below that contains the limitations for the installation:

LIMITATIONS WITH A PIPE Ø 80 mm

Horizontal stretches with a minimum incline of 5%

Minimum length (obligatory in vertical stretches) 1,5 m 2 m

Maximum length (with two 90° bends) 4,5 m 8 m

The maximum length for a vertically installed duct with a maximum of two 90° bends and a minimum of horizontal travel (only to pierce the wall, if necessary) has been calculated.

In the event that the installation is di󰀨erent to that previously stated, it will be necessary to calculate

the ‘equivalent load loss’ for the installation.

2 m

WITH A DOUBLE

WALLED PIPE Ø 100 mm

2 m

The ‘equivalent load loss’ of an installation is the result of the sum of the total metres of the installation added to any additional losses that are shown in the following table:

TYPE OF PATH OR ACCESSORY

90°bend 1 m

Horizontal stretch 45° bend 1 m

`T´accessory 1 m

Diagonal stretch 0,5 m

45 ° bend 0,5 m

The sum of these losses must be equal to or less than the maximum length allowed shown in the table of limitations. If this is not met, the diameter of the smoke ducting to be installed must be increased:

LOSS OF EQUIVALENT LOAD ≤ MAXIMUM PERMITTED LENGTH

LENGTH TO SUBTRACT FROM THE TOTAL

ALLOWED

5.3.3 INSTALLATION IN TRADITIONAL-TYPE CHIMNEYS (see g. 5.3 and 5.4)

If you wish to make use of an existing chimney structure, it is necessary to carry out some tests to check its seal. If the existing chimney is not sealed, the situation could arise where there is a positive depression with respect to the atmosphere, meaning that there could be an ingress leak into living spaces. If the seal is not fully tight, it is advisable to put new pipework in.

If the cross-section of the chimney is excessively large, pipework with a maximum diameter of Ø 150 mm could be considered, with it being advisable to also install insulation around this.

5.3.4 EXTERIOR STRETCH OF THE CHIMNEY (see g. 5.5)

If an exterior stretch is anticipated for the chimney, it must meet the following requirements:

• The part of the installation that penetrates to the exterior must be made with insulated and double-walled pipes made of stainless steel and attached to the building.

• This ducting must have an inspection hatch for regular maintenance tasks.

• The chimney must rise to the gable of the house, in line with the requirements stated in section 5.3.

5.3.5 CAPPING OF SMOKE OUTLETS

The smoke outlet must always terminate on a vertical and the upper part of the section, which shall be termed the cap, must comply with the following requirements:

• It must have a useful internal cross-section equivalent to the evacuation pipes.

• The useful cross-section of the outlet must be at least double that of the evacuation pipes.

• The cap must prevent rain, snow, or foreign bodies from entering the chimney.

• Furthermore, the cap must be resistant to winds and rise above the gable of the house in order to ensure

dispersion and dilution of the products of the combustion.

• It is absolutely forbidden to install cowls or deectors for a horizontal outlet, above all those used for gas boilers, since they could cause problems with the combustion.

It is absolutely forbidden to cover the chimney with anti-bird nets or meshes or any similar product.

5.4 VENTILATION AND AIR INTAKE

• Make sure that there is always enough air in the room where the heater is installed to guarantee good combustion, as well as optimal living conditions in the area.

• The entry of air from the outside must, where possible, open onto the room where the heater is installed. Make sure that the entry of exterior air is not obstructed.

• If there is not enough natural su󰀩cient ventilation in the room where the heater is going to be installed, it will be necessary to make an opening that will ensure su󰀩cient air from the outside (at minimum a cross-section of 100 cm 2).

• Air can also be taken from premises adjacent, as long as the aforementioned ow can easily move by means of permanently open openings that cannot be closed and that are connected to the exterior.

• The aforementioned premises must not be used as a garage, material storage location, or for activities that pose a re risk.

• Two heaters must not be used in the same environment, one chimney and one heater, since the ue of one could interfere with the functionality of the other.

• Shared ventilation ducts are forbidden.

• The air intake for combustion cannot be connected to any air-conditioning facility, neither is it recommended to

take air directly from the intake placed in the wall.

• The position of the air intake must be decided in accordance with the following distances:

► 1.5 m away from the smoke outlet. ► 0.3 m above windows, doors, chambers, etc. ► 1.5 m horizontally removed from windows, doors, chambers, etc. ► 1.5 m below above windows, doors, chambers, etc.

5.5 ELECTRICAL CONNECTION

It is necessary to have a mains power outlet of 230 V with a ground connection for the installation of the heater. The power outlet must be capable of conveying at least 450 W of power for the lighting of the heater and must have its own breaker.

The heater is powered by means of a power cable that must be connected to the 230 V outlet. Make sure that the heater’s general switch is set to 0 and then connect the power supply cable, rst behind the heater and then to the electrical outlet.

By law, the installation must have a ground connection and breaker switch. Make sure that the electrical power supply cable is laid in its nal position and will not come into contact with any hot parts.

The power outlet must be single phase with a live, neutral, and ground connection.

If the mains voltage is not sinusoidal (as with, for example, generators), the heater could show an error.

6. INSTRUCTIONS WHEN USING THE CONTROL PANEL

Below, an image is shown of the display that is made up of four ashing lights and two displays with four digits on each one, also including LEDs that provide information, as shown below:

KEY

P1 Information/Exit Menu On/ O󰀨/ Reset alarms P2 Adjust thermostat (+)/ Increase P3 Adjust combustion power First screw ll P4 Adjust thermostat (-)/ Decrease Smoke Fan Correction

CLICK LONG PRESS

FUNCTION

The upper display only shows one thing, whereas the lower screen displays varying information depending on the situation. We have classied the displays at each time so that they can be seen below. Depending on the menu item that is open, the display could show the following:

• Display D1: Time, operational status, errors, Menu, Submenu, and values of parameters.

• Display D2: Power, codes of parameters (this is only shown when the heater is operating).

• Display D3: Room temperature.

INTERPRETING THE LEDS WHEN THEY LIGHT UP

LED lit: the room fan is switched on

LED lit: the screw in ON

LED lit: the ignition coil is switched on

LED lit:

G LED lit: daily scheduling is activated

S LED lit: weekly scheduling is activated

W LED lit: weekend scheduling is activated

If you cannot see the parameters that were previously shown on the display or the keys, do not

open the functions that have been mentioned in this manual, it is possible that the conguration

has been changed as the options on the display were negotiated.

The conguration of the display can be opened by long pressing and at the same time. When the upper display shows “110”, it is correctly congured.

6.1 MENU LEVEL 1

The options that the user can access from the ‘Main Screen’ (the screen normally displayed when no buttons have been pressed) are known as ‘MENU LEVEL 1’.

6.1.1 INFORMATION

Each time you click the button, you can see the on the lower display an abbreviation for the name of a parameter, and on the upper screen, you can see its value. The parameters displayed in the order that they appear are:

tF: temperature of the smoke (°C) tA: room temperature (°C) FL: primary air ow speed Co: On time of the screw St2: time remaining until routine maintenance (h) FC: rmware code and revision 514: manufacturer item code

To return to the main screen, refrain from pressing the button (P1) for ve seconds.

6.1.2 ADJUSTING THE POWER

This heater has ve power levels at which it can operate, where 1 is the lowest power and 5 is the highest. These levels can be selected by the user by clicking the button (P3). As well as being able to choose between the ve power levels, the heater also gives us the choice of choosing an automatic operation mode, `A´. In this mode, the heater selects the best power level for the moment with respect to the preset temperature, modulating itself and thus achieving a more constant temperature, faster heating, and lower fuel consumption. Push the button (P3) and the lower display D2 will begin to ash. With each click of this button, the power level is increased and nally automatic mode will appear. In order to set the value desired, refrain from pressing the button (P3), it will then stop ashing and the power value desired shall be selected.

6.1.3 REGULATING THE ROOM TEMPERATURE

Each user has the option to choose the desired room temperature. When a preset temperature is chosen, the heater will compare it with the temperature detected by the room temperature sensor. As long as the preset temperature is above the temperature measured by the room temperature sensor, the heater will run at the power level selected. When the room temperature approaches the preset temperature, the heater changes to modulation `mod´. If, whilst in modulation mode, the temperature detected by the room temperature sensor should rise by more than 2 °C, the heater will turn itself o󰀨 by putting itself in `standby´ mode. The heater will turn itself back on when the room temperature is beloww the desired room temperature. To modify the preset temperature, click on the (P2) or (P4) button. On the lower display (D3) the preset temperature that was already chosen can be seen asing, which can be increased or decreased by clicking on the

(P2) or (P4) buttons, respectively. After ve seconds without any button being pressed, the new value will be

saved and the display will return to the main screen.

6.1.4 RESETTING ERRORS, TURNING THE HEATER ON AND OFF

If you long press the (P1) button, the heater´s state will change from the one it was in before the button was pressed. The following circumstances could arise:

STATE BEFORE LONG PRESS STATE AFTER LONG PRESS

STOP (no alarm) (The display shows the time and the room temperature)

STOP (with alarm) (The display shows Er02 [example] and ALT intermittently)

ON, NORMAL, MODULATION OR STANDBY OFF

OFF `rec´(Turn on recovery)

“rec” (Turn on recovery) OFF

ON (The display shows Chec, ON1, ON2,...)

STOP (no alarm) (The display shows the time and the room temperature)

6.1.5 LOADING THE PELLET SCREW

This function allows you to ll the screw for the rst time that the heater is going to be started up and also when, for whatever reason, the fuel tank has been completely emptied. This is done by pressing the (P3) button, with the loading screw being activated continuously. Whilst the lower display shows `LoAd´, the upper display will show for how long it has been operating. Stop loading when the pellets fall uninterrptedly into the brazier, which can be achieved by pressing any button. For safety reasons, loading is automatically interrupted after 300 seconds.

AFTER CARRYING OUT THIS OPERATION, BEFORE PROCEEDING TO TURN THE HEATER ON, IT IS NECESSARY TO EMPTY THE BURNER AND REPLACE IT CORRECTLY. IF IT IS NOT CORRECTLY REPLACED, IT COULD CAUSE DIFFICULTY WHEN TURNING THE UNIT ON

6.2 MENÚ LEVEL 2

The functions that can be accesed in a submenu that is reached by long pressing (P3) and (P4) are known as `MENU LEVEL 2´. The functions of this submenu are as follows:

rAir: Regulation of the fan. Cron: Timer to programme the heater to turn on and o󰀨. orol: Clock. TELE: Remote control. rCLr: Cleaning reset. TPAr: Technical menu.

When you push the (P3) and (P4) buttons at the same time, the rst function of `menu level 2´will appear on the upper display (D1). Using the (P2) or (P4) buttons, the user can move around and select the di󰀨erent functions. Once the desired function has been chosen, click on the (P3) button. If you wish to return to the main screen, press the

(P1) button.

After around 40 seconds without any button being pressed, the display will return to the main screen.

6.2.1 [rAir] REGULATION OF THE FAN

This menu allows you adjust the power of the heating fan. There are seven power levels above the default power level setting and seven levels below the default power level setting.

To access the function `rAir´ long press the (P3) and (P4) buttons until `rAir´, inmmediately after this, press the (P3) button and gure `0´. Press the (P3) button again and the `0´ will ash. With the (P2) or (P4) buttons, select the desired power for the fan, either faster or slower than the default power level setting.

6.2.2 [Cron] PROGRAMMING SCHEDULES

This function allows on/o󰀨 times to be set for the heater. This function has two sections, one to choose the scheduling mode that you wish to activate (ModE), and the other for programming the schedules for each one of the modes (ProG). In order to access this function, long press the (P3) and (P4) buttons. `rAir´ will appear on the upper display (D1), then press the (P2) button and `Cron´ will appear, meaning that this function has now been accessed. Now, immediately press the (P3) button, enter into the programming mode that was mentioned previously (ModE) or (ProG), which can be navigated with the (P2) or (P4) button and then selected with (P3) button.

(ModE): This allows the “Cron” function to be deactivated or for a choice between three options:

Mode LED

Gior: Daily Scheduling

SEtt: Weekly scheduling

FiSE: Weekend scheduling

OFF: The heater does not have any schedule activated

When entering (ModE), press the (P3) button and on the upper display (D1), the option that is currently active will be shown (which could be: Gior, SEtt, FiSE or OFF). In order to change which option is active, press the (P3) button again to make the option begin to ash, use the (P2) or (P4) buttons to select the desired option, press the (P3) button again, and the option currently ashing will be selected. Press the (P1) button repeatedly to return to the main screen. If you accidentally press the (P1) button without having conrmed the option or if no button is pressed for a certain time, the display will return to the main screen and the option that was previously selected will remain active.

(ProG): This function allows scheduling of the three modes o󰀨ered by the electronic control board, with up to three

time slots that can be scheduled (three on as well as three o󰀨) each day: Daily (Gior): each day of the week is scheduled independently. Weekly (SEtt): a single schedule is created that is applied to every day of the week. Weekend (FiSE): in this case, two schedules are created, one for Monday to Friday and another for the weekend (the latter coming into force on Saturday and Sunday).

SETTING DISPLAY

Mo: Monday tu: Tuesday UE: Wednesday

(Gior): daily scheduling

(SEtt): weekly scheduling MS: from Monday to Sunday

(FiSE): weekend scheduling

Time on (ON)

tH: Thursday Fr: Friday SA: Saturday Su: Sunday

MF: from Monday to Friday SS: Saturday and Sunday

Time of (OFF)

In order to congure each schedule, you have to set the ON time and the OFF time.

ON MENU SCHEDULING

1. Once you have entered the (ProG) menu, use the (P2) or (P4) buttons to choose one of the three modes that you wish to schedule and conrm the selection by pressing the (P3) button.

2. Once you have selected the mode, it will appear on the display as shown below:

3. After this, long press the (P1) button and on the upper screen (D1), the hours and minutes of the ON state will appear as shown below:

4. To adjust the on time, click on the (P3) button and the hours will begin to ash, with the (P3) button, change from hours to minutes and viceversa. To adjust the hour and/or minute values, use the (P2) or (P4) buttons.

5. Once you have set the schedule, push the (P3) button again to save the desired value. The screen will nally be left as shown below.

OFF MENU SCHEDULING

To schedule the unit to turn o󰀨, you should proceed in the same manner as previously instructed. Once at stage two of the previous section and after having chosen the scheduling mode desired, you must press the (P2) button. After this, the display will show the following:

After this, repeat the previous procedure until point three. For the days of the week, do the same, repeating the previous procedure. If the mode selected was Weekly or Weekend, the method of proceeding is the same. The minutes can be changed with intervals of one quarter of an hour (such as, for example: 17:00, 17:15, 17:30, 17:45). There is a special adjustment for times between 23:45 and 23:59, for which it is possible to make minute by minute adjustments.

EXAMPLE OF SCHEDULING In order to keep the heater lit for two days, that is, from Monday to Tuesday, set the scheduling time slot for Monday to OFF at 23:59 and for the scheduling time slot for the following week, in this case, Tuesday, to ON at 00:00.

SCHEDULING MONDAY

ON 17:45 OFF 23:59

SCHEDULING TUESDAY

ON 00:00 OFF 12:30

6.2.3 [oroL] CLOCK

This function allows you to set the date and the time. This setting is required in order to design schedules for turning the heater on and o󰀨. Once you see the following menu displayed on the screen, proceed as follows:

Press the (P3) button and the screen will immediately show the following:

Press the (P3) button again and the hours will begin to ash. If you continue to press this button, the minutes or days of the week can be adjusted. When the hours, minutes, or days of the week are asing, use the (P2) or (P4) buttons to adjust these values. To exit this function, press (P1) button or wait a few seconds. If you push this button before selecting and conrming, the information will not be saved.

6.2.4 [tELE] REMOTE CONTROL

This function is used to activate and deactivate the remote-control functionality. This menu is disabled by factory default (OFF). In order to enable remote control functionality, it is necessary to activate this function (ON). The procedure is as follows:

1. Go to the [tELE] function and press the (P3) button, as shown below

2. After this, the following screen will appear, press the (P3) button and use the (P2) or (P4) to select the

ON option to activate the remote control. To conrm, press the (P3) button again.

The control unit recognises the remote-control signal (remote control) by means of a code that can be changed. In order to correctly transmit between the remote control and the control card, the transmission code must be the same for both devices. If there are other devices in the household that could cause interference in transmissions between the remote control and the control card in the heater, it may be required to change the transmission code by following the instructions shown below:

CONCERNING THE REMOTE CONTROL Open the remote control and modify the dip-switch as instructed below:

REGARDING THE CONTROL UNIT Remove the power supply from the electric control board. Reconnect the power supply and at the same time hold any button on the remote control down for ve seconds until the remote control makes a sound that will conrm the storing of the new code.

6.2.5 [rCLr] TECHNICAL MENU 1

This function corresponds to a technical menu that can only be accessed by the Service Technician.

6.2.6 [tPAr] TECHNICAL MENU 2

As with the previous one, this function corresponds to a technical menu and is for the exclusive use of the Technical Support Service.

7. USE AND FUNCTIONALITY OF THE HEATER

7.1 ADVICE AND CAUTIONS

• Before turning the device on, make sure that there is no ammable material inside or near the heater that could enter the combustion process.

• Use fuel that is recommended by the manufacturer.

• Do not use the unit as an incinerator or for any other use apart from the use for which it has been designed.

• The external surfaces of the heater, especially the glass, reach high temperatures when touched, meaning that it is

necessary to take the proper precautions to avoid burns.

• Consult this instruction manual if you are uncertain about any point. Do not manipulate the display until you are sure which procedure you must follow.

• Pay special attention to the alarms and messages that are shown on the display. It is even recommended to make a note of them, which will make the work of the Technical Support Service easier in the event that they are involved.

• Before turning on the heater, make sure that: nothing is obstructing the air inlet pipe, the burner is properly positioned and clean, the ashtray is in place, and the front door that provides access to the combustion chamber is properly closed. The door must only be opened when the heater is stopped and cold.

• It is absolutely forbidden to remove the protective grille that is located in the tank.

• Do not touch the heater with wet hands because it is an electrical device.

During operation, the unit experiences considerable expansion in the process of heating and cooling, which means that it is absolutely normal to hear clicking sounds made by the steel frame. Under no circumstances can this be considered to be a defect of the unit.

7.2 FIRST LIGHTING

I. Make sure that the heater is properly connected to the mains power supply. II. Following this, turn on the general switch on the heater, which is located on the rear part of the heater next to the

connection for the cold air intake.

III. After this, the time sill appear on the upper display (D1) and the temperature on the lower display (D3).

IV. At this time, the error Er11 could also appear on the display, which means that the time and date are not updated,

which can occur after a long period of not being connected to a mains power supply. See chapter 9 `ERRORS AND SOLUTIONS´ in order to nd out how to continue, because if there is an error on the screen, the unit cannot be properly started up.

V. To turn on the heater, hold the (P1) button pressed down until a beep is heard. At this point, the display will show

the following.

At this time, the electronic control board will perform a “ChEc” test on the heater, during which it will carry out a range of verications. If the control board detects any anomaly, it will not start up and will instead give the corresponding error message. If everything is correct, the heater will begin the process of starting up.

During the operation of the rst starting up, ‘smoke’ may be seen to exit the heater inside the room where it is installed, this is due to the solvents and varnishes in the paint drying out and will disappear after a few hours. It is recommended that you keep the room well ventilated during this time.

7.3. STATES OF OPERATION

7.3.1 LIGHTING

When the heater changes from being o󰀨 to standby or operation, this stage is known as the lighting stage. This stage can be subdivided into the following steps: Checking, Pre-heating, Pre-loading, Fixed lighting, Variable lighting, and Stabilisation. During these stages, the user will be able to see the following messages on the upper display:

7.3.2 HEATER DURING NORMAL OPERATION

The heater enters this stage when it has nished the entire process of lighting. The time will appear on the upper display, and the operating power and room temperature on the lower display. The upper LEDs will also indicate the elements that are operating, such as the room fan, the screw, and the ignition coil.

7.3.3 HEATER OFF

The heater can be found in this state when the general switch is turned on or after extinguishing. The time will be displayed on the upper display with the room temperature on the lower display.

7.3.4 MODULATION (“MOD”)

This phase occurs during normal operation when the desired room temperature set by the user has been reached. When the heater is in modulation mode, the word ‘Mod’ will appear ashing on the upper display, as shown below: The heater detects that the heat generated cannot be fully exchanged, meaning that modulation mode is initiated to :

ensure maximum exchange, maximum performance, and fuel saving.

7.3.5 STANDBY

If the ambient temperature in the room continues to rise during the modulation state, the heater will enter standby stage. Initially, it turns o󰀨 and remains in this state. It will automatically turn back on when the room temperature falls one degree below the desired room temperature. This ensures optimum comfort and lower fuel consumption.

7.3.6 OFF

This phase can be initiated for a variety of reasons, as shown below:

• Pressing the ON/OFF button, which forces the unit to turn o󰀨.

• The heater enters the standby stage.

• An error message appears.

• The heater is in the ignition recovery stage.

During the switch-o󰀨 phase, the upper display will show the word `OFF´, as been below:

7.3.7 RECOVERY OF THE IGNITION (`REC´)

This stage cuses the heater to turn itself o󰀨 whilst the word `rEc´ will appear in ashing letters on the upper display. When the turning-o󰀨 process concludes, the heater will automatically turn itself on. The heater can enter this stage due to the following reasons:

• If during the process of turning the heater o󰀨 (`OFF´), the user pushes the ON/OFF button again to turn it back on.

• If the heater is in a normal operation stage and a power cut occurs in the mains power supply and if the heater is

still hot when the mains power supply comes back online.

8. MAINTENANCE AND CLEANING

It is necessary to carry out certain maintenance tasks in order to keep the heater functioning properly. The frequency of these maintenance tasks will depend largely on the hours of operation and the quality of the fuel that is being burned. Some of these maintenance tasks must be carried out daily and others can be carried out on a seasonal basis. A table of the tasks that require carrying out is shown below:

TAREAS

Cleaning the brazier, cleaning the holes in the brazier, and removing ashes Removal of ashes from the burner Use of the scrapers Empty ashtray and vacuum the grate and housing Clean the inspection ‘T’ Extraordinary cleaning

DAILY

WEEKLY

MONTHLY

USER

ANNUAL

TECHNICIAN

AN ASH VACUUM CLEANER IS REQUIRED TO CLEAN THE HEATER

GENERALLY, IT IS NECESSARY TO CLEAN THE BRAZIER AFTER 10-12 HOURS OF CONTINUOUS OPERATION, ALTHOUGH A HIGHER FREQUENCY COULD BE REQUIRED IF INFERIOR PELLETS ARE USED

BEFORE TURNING ON THE HEATER, MAKE SURE THAT THE BRAZIER IS PROPERLY SEATED IN POSITION

TO CARRY OUT THE CLEANING AND MAINTENANCE TASKS, IT IS NECESSARY THAT THE HEATER BE DISCONNECTED FROM THE MAINS POWER SUPPLY, FULLY TURNED OFF, AND COLD

LACK OF CLEANING CAN AFFECT THE SAFETY AND CORRECT OPERATION OF THE HEATER

AFTER A LONG PERIOD OF DISUSE, EMPTY THE PELLET TANK OF ANY REMAINING PELLETS SINCE THESE COULD HAVE ABSORBED MOISTURE FROM THE AIR, CHANGING THEIR ORIGINAL PROPERTIES AND MAKING THEM UNSUITABLE FOR USE

8.1 CLEANING THE BRAZIER AND BRAZIER HOLDER

According to the quality of the fuel, crusts may form that hinder the correct operation of the heater, meaning that they should be removed from the brazier. Lift the brazier up and clean these crusts and remove the ash, always taking care to unblock any holes that may have become blocked.

With an ash vacuum cleaner, remove the ashes that have accumulated in the chamber and inside the brazier holder.

8.2 CLEANING THE ASH DRAWER

The ash collection drawer surrounds the brazier holder, which must be regularly emptied to prevent it overowing with ashes. The ashes must be placed in a metal container with a sealed lid until the ashes are wholly and completely extinguished. The closed contained must be placed on a non-ammable base or the ground and well away from ammable materials. Once the ash drawer has been emptied, put it back in its position.

8.3 CLEANING THE HEAT EXCHANGER

This is a simple task that does not require any special tools but it does ensure that your heater has an e󰀨ective heat exchanger for the heat from the unit with the air in the room. The work must be carried out when the heater is coold and it may be convenient to do so before each lighting or at least on a daily basis. To carry out the cleaning, pull the rod forwards and backwards, which makes a grate move that cleans the heat exchanger, removing any residues from combustion and thus ensuring peak performance.

7.4 CLEANING THE INTERIOR OF THE COMBUSTION CHAMBER

7.5 CLEANING THE GLASS

Regularly clean the glass door of the heater with a degreasing product (not one that is corrosive or abrasive). If the glass is still warm, leave the door open before cleaning for as long as the heater requires to cool down. Do not use materials that could damage or scratch the glass.

IF THE GLASS OF THE DOOR IS ACCIDENTALLY BROKEN DURING CLEANING, DO NOT LIGHT THE HEATER AND CONTACT THE TECHNICAL SUPPORT SERVICE SO THAT THEY CAN REPLACE IT (Only an original spare part can be used since the glass has special properties)

9. PROBLEMS, MESSAGES, ERRORS AND SOLUTIONS

The heater uses messages and alarms that appear on the display to inform the user of certain situations and/or problems that hinder the correct operation of the unit. The electronic control board, via various devices and sensors connected to it, receives data. It returns a message or alarm when the values fall outside certain ranges. This does not mean that the heater has a problem, but rather, on many occasions, it brings issues to light regarding the fuel, installation, lack of cleaning, or something else. Carefully read everything that is explained in this section because as well as helping you to interpret the messages and alarms that may be shown, it lists possible causes and even some remedial measures that can be taken.

THE APPEARANCE OF MESSAGES AND ALARMS IS PART OF NORMAL OPERATION BECAUSE THEY SERVE TO NOTIFY THE USER OF SPECIFIC SITUATIONS. THEY ONLY POINT TO A PROBLEM WITH THE HEATER WHEN THEY ARE CAUSED BY THE DEFECTIVE OPERATION OF ONE OR MORE OF THE COMPONENTS OF THE HEATER THAT HAVE LEFT THE FACTORY IN A DEFECTIVE CONDITION

9.1 PROBLEMS

Some advice appears below so that you can make sure that everything is correct before lighting the heater and assuredly begin the start-up process:

• Check that the installation has been e󰀨ected in accordance with any regulations in force and in accordance with the instructions from the manufacturer. (see chapter 5. INSTRUCTIONS FOR INSTALLATION).

• Only use fuel that is appropriate and try to keep the level in the hopper to half-full, at minimum. (see chapter 4. FUEL).

• If the fuel has spent a long time in the hopper, it is appropriate to remove it because it could have absorbed moisture from the air and no longer be suitable for use. If damp wood pellets are used, they could a󰀨ect the normal operation of the heater.

• Carry out the maintenance instructed by the manufacturer, not forgetting to clean the brazier every 10-12 hours (at most) of operation. After cleaning, replace it correctly.

When the heater functions improperly, an alarm or message will normally appear, although this will not always occur. Below, we show some cases that could arise and some checks that it would be useful to do before calling the Technical Support Service:

• When the heater is connected, the breaker in the house is tripped. The rst step would be to try connecting the heater to another plug. If the problem continues, there could be a moisture issue with one or more of the components inside the heater. In this case, make sure that the heater is not being a󰀨ected by moisture in the environment and/or chimney and wait for a few hours before trying to light it again. If the problem persists, call the Technical Support Service.

• The display fails to turn on. Check that the voltage at the plug is correct, see if the rear switch is turned on, the fuse in the switch may be blown, etc.

ON DAYS WITH STRONG WINDS OR ADVERSE WEATHER CONDITIONS, IT IS POSSIBLE THAT COMBUSTION IN THE HEATER IS NOT IDEAL DUE TO THE CHIMNEY FLUE BEING AFFECTED. THE MANUFACTURER IS NOT LIABLE FOR THE POOR OPERATION OF THE HEATER UNDER ADVERSE WEATHER CONDITIONS

9.2 MESSAGES

MESSAGE DESCRIPTION OF THE MESSAGE SOLUTION

Sond

CLr

Visualisation of the state of the temperature sensors or ow sensor. The message appears during the ‘Check-up’ phase and indicates whether or not the temperature and air ow detected are between the minimum and maximum values allowed

This indicates that the room temperature is in excess of 50 °C

This message indicates that a certain number of hours have passed and maintenance is required for the heater

• Check the status and the connection of the sensors

• Notify the Technical Support Service if the message persists.

• Check the status and the connection of the temperature sensor.

• Notify the Technical Support Service if the issue does not resolve itself.

• Notify the Technical Support Service so that they can perform extraordinary cleaning and reset the service hours counter.

OFF dEL

PCLr

This message appears when the heater has been turned of automatically during the lighting phase (after the pre-loading stage). The unit turns itself o󰀨 once returning to operate at full capacity.

• No action is required, after the

Automatic self-cleaning of the burner that is performed by the heater during operation

time required for this cleaning process has passed, the message will disappear

9.3 ERRORS AND SOLUTIONS

CODE

ALARM

Er01

Er02

DESCRIPTION POSSIBLE CAUSE SOLUTION

Intervention of the safety

thermostat

Intervention of the safety pressure

switch

• Safety thermostat or cable broken

• Excessive temperature in the hopper

• The chimney is very dirty or

blocked

• Chimney experiencing excessive loss of load: extended horizontal stretch, excessive length, insu󰀩cient diameter, too many elbows, etc.

• Back-pu󰀩ng of smoke caused by the wind

• Issue with the pressure switch or its connection with the electronic control board

Notify the Technical Support

Service

Check and clean out the chimney

Review and correct the installation

Review the orientation of the

smoke outlet and make sure that

the cowl installed is appropriate.

If the alarm continues to appear

when you attempt to start the

unit after having reviewed and

corrected all of the above, notify

the Technical Support Service

Er03

Turning-o󰀨 due to the temperature

of the smoke

• There are too few wood pellets in the hopper

• A ‘cave’ has formed in the hopped and no wood pellets are reaching the loading screw

• The loading screw has become stuck and/or the loading motor is not spinning

Pour more wood pellets into the

hopper and reset the error

Make sure that the wood pellets

are reaching the wood screw

(dismantle the cave), pour more

wood pellets into the wood hopper

if necessary.

If no wood pellets fall into the

burner after trying several times to

turn the unit on, notify the Techni-

cal Support Service

ALARM

CODE

Er05

DESCRIPTION POSSIBLE CAUSE SOLUTION

Turning-o󰀨 due to the excessive

temperature of the smoke

• The room is too warm

• The room fan is not working

or does so very slowly

• No smoke sensor or it has broken. In this case, ‘Hi’ would appear in the information about the smoke temperature ‘tF’ and the room fan would operate at maximum speed.

Check the desired room

temperature and that the

temperature sensor is correctly

located to detect the temperature

in the room

In the event that this alarm repeats

frequently or cannot be turned

o󰀨, notify the Technical Support

Service

Er07

Er08

The electronic control board is

not receiving any signal from the

smoke extraction speed controller.

The speed of the smoke extraction

fan cannot be properly adjusted

• This could appear due to uctuations in the mains electrical grid

• The smoke fan and/or one of its connections are broken

• This could appear due to uctuations in the mains electrical grid

• The voltage from the mains power supply is not appropriate or proceeds from a generator of non-sinusoidal alternating current.

• The smoke fan and/or one of its connections are broken

Reset the error and turn the unit on again. This error will

then disappear and the unit will

enter safety operation. Notify the

Technical Support Service.

Meanwhile, the unit can be used.

If this situation occurs again,

it is advisable to install an

uninterruptible power supply

(UPS)

Reset the error and turn the unit

on again

If this situation occurs again,

it is advisable to install an

uninterruptible power supply

(UPS)

Make sure that the unit is

connected to a suitable power

supply

Reset the error and turn the unit

on again. This error will then

disappear and the unit will enter

safety operation.

Notify the Technical Support

Service. Meanwhile, the unit can

be used.

Er11 Update DATE and TIME

• This could appear the rst time that the heater is connected to the mains power supply or after several days disconnected.

To update the time and day of the

week, see section 6.2.3

CODE

ALARM

Er12 Failure at start-up

DESCRIPTION POSSIBLE CAUSE SOLUTION

IF THE BRAZIER IS PRACTICALLY EMPTY

• There are few wood pellets in the hopper

• A ‘cave’ has formed in the

hopped and no wood pellets are reaching the loading screw

• The loading screw has become stuck and/or the loading motor is not spinning

Reset the error

Make sure that the wood pellets

can reach the screw and/or pour

in more if necessary

If no wood pellets fall into the bur-

ner after trying several times, noti-

fy the Technical Support Service

Er15 Electrical power supply cut

Er17 Impossible to regulate the air ow

IF THE BRAZIER IS FULL OF WOOD PELLETS (unburned)

• Damp or poor-quality wood pellets

• Ignition coil and/or connecting cable are broken

• The power supply has been cut for an extended period of time whilst the heater is operating or during ignition

• There could be an issue with the smoke outlet

• The air inlet could be partially or fully blocked, or has become channelled and a lot of load is being lost

• Dirty brazier

• The heater is taking in air

from an unexpected inlet: open or poorly closed door, hopper empty of wood pellets etc.

• The smoke ducts inside the heater are very dirty

• The smoke extractor has lost power

• Problems with the ow sensor

or its connection (the Sond message will appear)

• Broken air ow sensor

Empty and clean the brazier, reset

the alarm, and try to start it up

again

Check the condition and quality of

the wood pellets If the unit does not ignite after two or three attempts, call the

Technical Support Service

Reset the error and turn the unit

on again

In the event that this alarm repeats

frequently or cannot be turned

o󰀨, notify the Technical Support

Service

Review all the possibilities

mentioned for Er02

Check the heater and the

installation Check the cleanliness of the heater and the smoke outlet

In the event that this alarm repeats

frequently or cannot be turned

o󰀨, notify the Technical Support

Service

Er39 Broken ow measurement sensor

• This could appear when the heater is turned o󰀨 during operation of if the ow sensor breaks

If this problem persists, Er41 will

appear

CODE

ALARM

Er41

Er42

DESCRIPTION POSSIBLE CAUSE SOLUTION

• There could be an issue with the smoke outlet

• The air inlet could be partially or fully blocked, or has become

The minimum air ow was not reached during the ‘Check-up’

stage

Excessive air ow during the

‘Check-up’ stage

channelled and a lot of load is being lost

• Dirty brazier

• The heater is taking in air from

an unexpected inlet: open or poorly closed door, hopper empty of wood pellets etc.

• The smoke ducts inside the heater are dirty

• The smoke extractor has lost power

• Problems with the ow sensor

or its connection (the Sond message will appear)

• This could occur if the chimney ue is excessive or if air is being forced in for combustion.

Review all the possibilities

Check the heater and the

Check the cleanliness of the heater and the smoke outlet

In the event that this alarm repeats

frequently or cannot be turned

o󰀨, notify the Technical Support

Review and correct the installation

In the event that this alarm repeats

frequently or cannot be turned

o󰀨, notify the Technical Support

mentioned for Er02

installation

Service

With the help of this table of alarms, the user is able to locate the reason behind the error that has occurred. Once the aforementioned cause has been found and corrected, the alarm must be reset to allow the heater to be turned on again.

RESETTING THE ALARMS:

• When any alarm is generated the heater will turn itself o󰀨.

• The alarm cannot be reset until the heater is fully turned o󰀨.

• Once turned o󰀨, it is necessary to wait until `Alt´appears on the upper display and then long press so that the active alarm is reset.

• Once the alarm has been reset, it is advisible to turn o󰀨 the heater for a few seconds with the rear switch.

CERTIFICADO DE GARANTÍA

COMMERCIAL WARRANTY

Nº ______________________

La presente Garantía Comercial se otorga sin perjuicio además de cualesquiera de los derechos reconocidos por la Ley 23/2003 y RDL 1/2007 frente al vendedor. Para ejercitar sus derechos de conformidad con esta Garantía Comercial, el comprador deberá rellenar este certicado en el punto de venta en el momento de la compra y presentarlo junto con la factura, ticket de compra o albarán de entrega.

A presente Garantia Comercial é concedida sem prejuizo de qualquer um dos direitos reconhecidos pela Lei 23/2003 e RDL 1/2007 ao vendedor.

Para exercer os seus direitos em conformidade com esta Garantia Comercial, o comprador deverá preencher este certicado no ponto de vendas no momento da compra e apresentá-lo

juntamente com a fatura, talão de compra ou nota de entrega.

This Commercial Warranty does not in any way aect the purchaser´s rights in respect of the vendor as set forth in [Spanish] Act. 23/2003 and 1/2207.

The purchser must complete this certicate at the point of sale at the time of purchase and must present it together with the invoice, purchase slip or delivery note in order to exercise his

or her rights under this Commercial Warranty.

La présente Garantie Commerciale est octroyée sans préjudice en plus de tous droits reconnus par la Loi 23/2003 et RDL 1/2007 auprès du vendeur.

Pour exercer ses droits en conformité avec cette Garantie Commerciale, lácheteur devra remplir ce certicat sur le point de vente au moment de láchat et le présenter joint á la facture,

ticket d´achat ou bon de livraison.

Fecha de compra (comienzo de la garantía) / Data de compra (inicio da garantia) / purchase date (beginning of the warranty) / Date de l´achat (début de la

garantie).................................................

COMPRADOR / COMPRADOR / PURCHASER / ACHETEUR

Nombre / nome / name / nom............................................................................................................

Sello del vendedor / Carimbo do vendedor / Seller

stamp / Tampon du vendeur:

Dirección / endereço / mailing address / adresse..............................................................................

...........................................................................................................................................................

Código postal / codigo postal / post code code postal......................................................................

Población / cidade / city / ville...........................................................................................................

Teléfono / telefone / telephone / téléphone.......................................................................................

País / pais / country / pays................................................................................................................

VENDEDOR / VENDEDOR / SELLER / VENDEUR

Denominación del aparato / Denominação do aparelho / Equipment name / Dénomination de láppareil.......................................................

Referencia / Referência / Reference / Référence............................................................................................................................................

Fecha de compra (comienzo de la garantía) / Data de compra (inicio da garantia) / purchase date (beginning of the warranty) / Date de l´achat (début de la garan-

tie).................................................