Faytech 26 inch TOUCH MONITOR User Manual [nl]

IN DEX

Warranty

..........................................................................................................................

General warning

..............................................................................................................

Trouble-shooting

............................................................................................................

Ongoing changes

............................................................................................................

Components

........................................................................................................................

Display Connection

.............................................................................................................

To connect the signal source

...........................................................................................

Connect to power

.............................................................................................................

Using the touch function

..................................................................................................

Display Operation

.................................................................................................................

OSD-Menu-Operation

.......................................................................................................

Installation of the Touch-Driver under Windows

................................................................

Setting up the faytech Touch software

...............................................................................

Troubleshooting

....................................................................................................................

Physical Setup

...................................................................................................................

Startup

...............................................................................................................................

Technical Data

.......................................................................................................................

15 inch touch monitor

.......................................................................................................

17 inch touch monitor

.......................................................................................................

19 inch touch monitor

.......................................................................................................

22 inch touch monitor

.......................................................................................................

Contact

..............................................................................................................................

English

WA RR ANTY

faytech touch displays are produced

following the most modern production

and test processes. Carefully selected

components and accurate production

ensure reliable operation and long life.

faytech warrants to the original

purchaser that each faytech touch

display delivered shall be free from

defects in material or workmanship at

time of shipment, and that each such

module delivered will meet the

published specifications for a period of

24 months as measured from the date of

original shipment. faytech's obligation

under the Warranty contained herein is

limited to the repair or replacement of

any faytech touch monitor that does not

meet the specifications, provided that

said product is returned to faytech,

transportation charges pre-paid, and

provided that upon faytech's

examination, the product, when tested

within the specified ratings and in

accordance with good engineering

practice, does not meet the

specifications as defined. THIS

WARRANTY IS IN LIEU OF ALL OTHER

WARRANTIES, EXPRESSED OR IMPLIED,

INCLUDING WITHOUT LIMITATION THE

WARRANTY OF MERCHANTABILITY AND

THE WARRANTY OF FITNESS FOR A

PARTICULAR PURPOSE. All claims under warranty must be made

promptly after occurrence of

circumstances giving rise thereto and

must be received within the applicable

warranty period by faytech or its

authorized representative. Such claims

should include the Product type and

serial numbers and a full description of

the circumstances giving rise to the

claim. Before any Products are returned

for repair and/or adjustment, written

authorization from faytech or its

authorized representative for the return

and instructions as to how and where

these Products should be shipped must

be obtained. Any product returned to

faytech for examination shall be sent

prepaid via the means of transportation

indicated as acceptable by faytech.

faytech reserves the right to reject any

warranty claim not promptly reported

and any warranty claim on any item that

has been altered or has been shipped by

non-acceptable means of transportation.

When any Product is returned for

examination and inspection, or for any

other reason, Customer will be

responsible for all damage resulting

from improper packing or handling and

for loss in transit, notwithstanding any

defect or nonconformity in the Product.

In all cases faytech has sole

responsibility for determining the cause

and nature of failure, and faytech's

determination with regard thereto shall

be final. If it is found that faytech's

Product has been returned without

cause and is still serviceable, Customer

will be notified and the Product returned

at Customer's expense. In addition, a

charge for testing and examination may,

in faytech's sole discretion, be made on

Products so returned. SELLER'S LIABILITY FOR DAMAGES

SHALL NOT EXCEED THE PAYMENT, IF

ANY, RECEIVED BY SELLER FOR THE

UNIT OF PRODUCT OR SERVICE

FURNISHED OR TO BE FURNISHED AS

THE CASE MAY BE WHICH IS THE

SUBJECT OF CLAIM OR DISPUTE. IN NO

EVENT SHALL SELLER BE LIABLE FOR

INCIDENTAL, CONSEQUENTIAL OR

SPECIAL DAMAGES. LIABILITY TO THIRD

PARTIES, FOR BODILY INJURY

INCLUDING DEATH, RESULTING FROM

SELLER'S PERFORMANCE SHALL BE

DETERMINED IN ACCORDANCE WITH

APPLICABLE LAW AND THE TOTAL

LIABILITY LIMITATION STATED ABOVE

SHALL NOT BE CONSTRUED AS A

LIMITATION ON SELLER FOR DAMAGES

FOR ANY SUCH BODILY INJURY,

INCLUDING DEATH. WARRANTY FOR ITEMS REPLACED

UNDER WARRANTY Whenever a failed

module is replaced under Warranty, the

greater of the balance of the original

Warranty Period or 90 days will

constitute the remaining warranty

period. The replaced unit does not carry

a new Warranty. LIFE SUPPORT POLICY "WARNING: DO

NOT USE IN LIFE SUPPORT" SELLER'S

PRODUCTS ARE NOT AUTHORIZED FOR

USE AS CRITICAL COMPONENTS IN LIFE

SUPPORT DEVICES OR SYSTEMS

WITHOUT THE EXPRESS PRIOR

WRITTEN APPROVAL OF THE PRESIDENT

OF FAYTECH. As used herein, “Life Support Devices or

Systems” are devices which support or

sustain life and whose failure to perform

when properly used in accordance with

instructions for use provided in the

labeling can be reasonably expected to

result in a significant injury to the user. A

“Critical Component” is any component

in a life support device or system whose

failure to perform can be reasonably

expected to cause the failure of the life

support device or system or to affect its

safety or effectiveness. If your device does have a defect within

the warranty period, please contact

faytech directly. The warranty period is

24 months from the date of purchase

under the following conditions:



All warranties are void if the unit has

been opened or disassembled without

faytech's prior approval.

 Damage caused by improper handling

or operation, by incorrect installation or

storage, through improper connections,

as well as due to force majeure or other

external influences are not covered by

the warranty.

 For warranty claim, we reserve the

right to replace the defective

components or to exchange the device.



Exchanged components or devices

become the property of faytech.



Claims for damages are excluded in so

far as they are not based on intent or

gross negligence of the manufacturer.

 After expiration of the warranty

period, warranty claims can no longer be

pursued.



Any warranty claim must be

accompanied by proof of purchase

(receipt or invoice).

GE NERAL WA RN ING

Avoid all contact with dirt, oil, dust or

water. Never open the unit. Do not drop

the unit. Ifyou notice a burning smell or

hear the device making unusual sounds,

please disconnect it immediately from

the power source. To clean the unit,

please turn off the device first, then

clean it very gently with a dry, soft cloth.

For your own safety, please do not use

the device during driving.

TR OU BLE-S HO OT ING

Please follow all instructions carefully.

At the end of this guide there is an

overview of possible connection or

other types of operation errors.

ON GO ING CH AN GES

faytech produces its displays in China

with German know-how and quality

management. Your feedback is the most

valuable information for the

improvement of our products.

Continuous production and product

improvement is our primary goal. For

this reason, there may be improvements

in our products which are not yet

included in thisuser's guide. Differences

between your product and this user's

guide are generally related to

specification changes and product

improvements. If you have any

questions or suggestions, please contact

our support team or visit our website at

www.faytech.com

COMPONE NT S

01. PWR: turn the display on or off

02. MENU: open the OSD menu –or-

confirm selection in the OSD menu

03. CH+: increase volume –or- navigate

in the OSD menu or change the

01.

02.

03.

04.

05.

06.

07. Power

08. Audio-In

09. VGA

10. DVI

11. HDMI

12. 12V power supply

13. VGA Cable

14. Remote control

07. 08. 09. 10. 11.

12.

13.

14.

DI SPLAY CON NE CTION

To operate your faytech display properly,

there must be at least one signal source

and a power source connected. To use

the touch function please connect the

USB cable to your PC.

TO CON NE CT THE SIGNA L

SO URCE

you have the following options:



On a PC: Connect the VGA cable from

the faytech monitor to the VGA output

of your PC graphics card.



On a PC: you have only one DVI

output on your PC, please purchase a

DVI-VGA adapter and connect the

display via VGA to your PC.



22": you also have DVI, HDMI and

video inputs to connect the image signal,

please ensure that you are on the right

channel (channel-switch through INPUT) In addition, the display has one stereo

audio input (3.5mm Audio-IN). The

sound through the speakers is output

only if an image signal is there.

CO NN ECT TO POW ER

You can connect the faytech display

with the included 110V/220V power

adapter, please put it into the mounted

socket on the underside of the display

which is labeled with +12 V DC IN. Approach to connect to another 12V

source: Please note to use a power

supply with min. 2.5A and ensure that

the polarity is right (+ on the inside

pole).

US IN G TH E TOUC H FUNCTI ON

Connect the USB cable to the USB port

on your PC (after you have been asked

within the software installation

process). The touch-screen series also supports

the use of touch through the serial port

(15" to 19" touch-monitors). Please

connect a serial cable (not included in

delivery) to use the serial touch

function.

DI SPLAY OPE RATIO N

OS D-MENU- OP ER AT ION

The Menu operation of the faytech

display is simple and logical. You have

three control buttons. MENU, +/ -.

Pressing MENU brings up the OSD menu;

with +/- you can navigate through the

main menu. By pressing MENU again

you switch to the submenu. Use +/- to

select the appropriate item in the

submenu. The selected item will be

marked in red. To change the value of an

item please use +/ –. Press MENU again

to save the changes and you can then

navigate again with the + and - buttons.

To return to the main menu, select EXIT

and press MENU.

Color settings



Auto calibration:

The display is automatically adjusted to

the current resolution of your graphics

card. If you are not satisfied with the

auto setting, you can optimize it

manually.



Auto color:

This function will optimize the color of

the faytech displays. You can always

change the color of the display

manually.

 Brightness: This allows you to increase or decrease

the brightness of the faytech display.

 Contrast: This allows you to increase or decrease

the contrast of your display.

 Color temperature: You can choose predefined color

settings (cool, warm, medium, SRGB) or

make your own color setting (User).



Exit:

Return to the main menu or submenu.

Picture Settings

 Horizontal position: Move the position of the image on the

display to the left (-) or the right (+).

 Vertical position: Move the position of the image on the

display down (+) or up (- ).

 Phase:

Change visual distortion when viewing

the screen from different angles. Use +/ -

to find the best display effect.



Horizontal size:

To reduce (-) or enlarge (+) the

horizontal size of the image on the

faytech display.

 Exit:

Return to the main menu or submenu.

Menu settings



Language:

To change the language of the menu.

 Menu H. Position: To move the position of the menu to the

left (-) or the right (+).



Menu V. Position:

To move the position of the menu up (-)

or down (+).



Menu Timeout:

Determines how many seconds the OSD

menu is displayed before it is

automatically switched off, if there are

no more operations. You can also select

“off” to remove the OSD menu from the

screen.

 Transparency: You can choose various levels of

transparency for the OSD-Menu.

 Exit:

Return to the main menu or submenu.

Sound settings



Volume:

To adjust the volume of the built-in

speakers. Use - to reduce the volume

and use + to increase it.

 Mute:

Turn the speakers on /off.



Exit:

Return to the main menu or submenu.

Settings

 Reset: This option will return the display back to the

factory settings. All changes you have made

are deleted.



Exit:

Return to the main menu or submenu.

Exit

To quit the OSD-Menu.

IN STALL AT ION OF TH E

TO UCH-DRI VER UNDER

WI NDOWS

1. Put the CD into your CD- ROM.

2. Use the Explorer on the CD and select

the appropriate subdirectory (Touch

Driver, then the right operation system)

to open the installation file setup.exe

directly. Now you will see the following

window: Select the Windows driver

2000/XP/Vista/Windows7 in the upper

right. If a security warning pops up, click

“Run”,“Continue” or "Execute". Under

Vista you must confirm the UserAccount

Control with "Continue". Some further

warnings may be given depending on

installed security programs. Always click

the button to continue the operation. To complete the installation with all

default options, click “Next” on each of

the following dialog boxes. You can

cancel at any time. To switch back to a

previous step, click the “<back” button.

Please note! The installation process is in

English. Later on you can choose the

language for the OSD.

3."Welcome to the InstallShield Wizard

for TouchKit":Press "Next" if you to

continue the installation.It's advisable to

close all other programs before

beginning this installation.

4."Setup Type"： Check the box only if you want to install

the PS/2-Driver. Usually for a USB-touch

display, you should NOT select this

option. The PS/2-Driver works smoothly

with a PS / 2 mouse but if you do not

have a PS / 2 mouse you should leave

this box unchecked to avoid

compatibility problems.

5."Setup Type"

We recommend "None" (see the picture

upper right) for the calibration setting. A

calibration will be performed every time

your PC starts up if you choose "Every

system boot up”. If you choose “Next

system boot up” a calibration will be

performed on the next system reboot.

You can carry out a calibration at any

time after the TouchKit program is

installed. (See “Setting up the faytech

Touch software”.) After making your

selection on this screen, click “Next”.

6."TouchKit - InstallShield Wizard": Connect the USB cable now and press

"OK". If the "New Hardware Found"

dialog of Windows opens, please cancel

it.

7. "Setup Type":

If you plan to use multiple monitors,

please choose this box. (See “Setting up

the faytech Touch software”.)

8."Choose Destination Location":

Accept the default destination or choose

your own then press "Next".

9. "Select Program Folder": Give the

program a name or use the default

setting and press "Next".

10."Setup Status": The installation will be started

automatically with the selected settings.

11.The installation is successfully

completed when the following window

appears: If the USB controller icon is not showing,

please disconnect the USB cable from

your PC and connect it again. For more

help, Please go to the

“Troubleshooting” section.

SE TTING UP THE FA YTECH

TO UCH SOF TWARE

Start the administration program by

going to “Start - Programs -TouchKit –

Configure Utility”. (If you accepted all

the defaults the program may be at

“Start – Programs – Accessories –

Touchkit – Configure Utility”.) Or you

can find this program in the system tray

section of your task bar.

General tab Gives information on whether one or

more touch controllers are found and

installed. After the initial installation, if no touch

controller shows up on this tab, please

pull out the USB connector on your PC

and connect the device again.

Setting tab When you touch the touch panel there is

a beep if you select the first checkbox.

You can change the frequency and

duration of the beep. The changes will

be saved after you click on "OK". Under linearization, you can choose the

number of linearization points under the

Tools - linearization setting. On a

25-point linearization the deviation of a

touched point will be less than on a

9-point linearization. In general, the

faytech displays have been set correctly

and should not be linearized. Double Click Time. You can set how fast

you need to click on the same object to

make a double click. If you choose

Shorter <<, then you need to tap faster.

If you choose >> Longer, then you can

tap the screen more slowly..

The same applies to Double Click Area. If

you choose Smaller <<, your taps must

be in a relatively small area in order for a

double click to be recognized. >> Larger

enables you to make a successful

double- click within a larger area. To the right of the mouse icon are

options to set different mouse-like

modes. Normal mode offers the most

intuitive touch-operation. Normal-Mode: Allows the user to select

an object or drag an object with the

touch pen or a finger. This is the best

mode to use for most applications. Click on touch: The “click” is recognized

when the screen is touched. To initiate

a new mouse-click, the display must be

released and re-pressed. Click on release: Contrary to the click

function in touch, it is generated a click

when the display is released.

Click on touch without moving cursor:

The first touch point generates a click.

The cursor follows the finger / pen

movement. For a better understanding

of this setting, try it with the Draw Test

application under the Tools tab. Click on release without moving cursor:

The cursor does not move to the touch

position except at the lift-off point. For a

better understanding of this setting, try

it with the Draw Test application under

the Tools tab. On the far right of the mouse icon, there

is an Option button. The following

options are available for the faytech

display in this submenu: Enable Constant Touch: is the function

to check to enable the driver to

determine if the most recent touched

position is the same as the previously

touched point. If the difference is

smaller than the defined area, the driver

does not generate any mouse

movement which helps reduce system

load. Enable Auto Right Click: If the touch

screen is touched for a specified time,

the driver will generate a mouse right

button click if this function isenabled. Enable Touch: Be careful! If you don't

check this box, the touch function will

not work!

Enable Cursor Stablization: A software

filter exists inside the driver to filter

some noise to stabilize and smooth the

touch points. When activated, the user

will experience a more stable cursor. You can adjust the parameter for the

Constant Touch Area function. This is a

criterion to judge if the most recent

touched point isthe same as the

previously touched point. If the

difference between the two points is

within this area, it will be recognized as

the same touch point and the driver

does not generate a new mouse event

for this touch point. You can adjust the Auto Right Click Time

function. If the touch screen is touched

and held for this period of time, the

driver generates a right mouse click.

Tools tab:

You can adjust the faytech touch panel

calibration with the functions called 4

Points Calibration, Clear and Calibrate,

Linearization and Draw Test. Start by

performing the 4 points calibration. By

using the application drawing test, you

can test the touch panel to determine if

further setting changes are desirable. When you press the 4 Points Calibration

button, the surface of the monitor

shows the following image: Press blinking X symbol until stop

blinking Touch and hold each of the

blinking X symbols in the calibration

window until it stops blinking to make

sure that the utility can gather enough

data for computation. In addition, a

progress bar is shown at the bottom of

the window to indicate time elapsed. If

the touch screen is not touched before

the progress bar gets to the far right,

the calibration task will be terminated

automatically. The Clear and Calibrate button will clear

all calibration and linearization settings.

It will then automatically take you

through a 4 Points Calibration. The Linearization ( 25 or 9 points

calibration ) function is used to

compensate the touch screen linearity.

It will require you to press and hold on 9

or 25 targets on the screen so it can

compensate for the curvature (if any) of

the display. After linearization is

completed, the linearity of the touch

screen will be shown in the Linearity

curve window. The Draw Test function is used for

accuracy and performance checking.

Press this button and a new pop up

window will be popped up on the

monitor . Touch or drag your touch pen

or finger on this grid to gauge the

effectiveness of the settings and

calibrations that you have made. If you

are using your finger, you may have to

press firmly to draw continuous lines.

Press the Clear button to clear the

window. Press the Quit button to

terminate this draw test.

Display-Multi-Monitor Setting tab:

If you selected “Support Multi-Monitor

System” when you installed the Touch

driver, you will see a Display tab when

you run the Touchkit Configure utility. If

you did not select this option, you will

not see a Display tab. You can have up to four faytech

touch-screens connected simultaneously.

You can also use a (non-touch) display

and a touch screen. In the example

below, the touch-screen is display "1",

while the second display "2" is a normal

monitor. Both have the same resolution,

but the touch screen is the primary

monitor. Enable multiple-monitors: When this

function is disabled, the touch screen

will be mapped to the primary monitor

automatically. When this function is

enabled, you can double click on the

monitor area in the monitor geometry

window to assign the monitor area

where the touch screen will be mapped.

Double-tap on the desired monitor and

answer the question in the pop-up

window with Yes. After confirmation, your touches on the

selected touch monitor will be simulated

as mouse clicks.

If the function "The touch sensor is

automatically connected to the main

system" is activated, the program

automatically puts the touch function on

the primary monitor, if only one monitor

is connected. The Operation mode settings allow you

to set the size of the touch area on your

faytech touch-screen. E.g. if you select

the "right screen“, after a new

calibration only the right side of the

monitor will work as a touch area. If you

select "other" and then click on the ->>

button, you can set more modes or set

an individually touch-defined area. Edge Compensation tab: fine adjustment

of the touch area On this tab you can finely adjust the

touch area. This is very useful when you

have problems touching at the edges of

the touch screen. In the following image

you can see that the limits for all edges

of the screen were corrected (to 110%).

E.g. if you have problems in the upper

right area, just increase the upper and

right limit (>> Bigger ). Confirm the

change and try the new settings with

the Draw Test. You can also use the

X-axis and Y-axis displacement options

to compensate if your touch always

seems to be off the same amount in the

X and/or Y directions. The "Support Edge Compensation"

option optimizes the touch detection in

the corners of your faytech touch panels.

This option should always be enabled.

Hardware and About tabs: The last two tabs are for information

only - there are no options to select on

these tabs. The Hardware tab gives information

about the design of the faytech touch

display and the firmware used. The About tab gives information about

the touch driver version as well as

information about the developer of the

software.

Touchkit program in the taskbar With the Touch Kit icon in the taskbar,

you can use a right mouse click to make

quick changes in many of the Touch Kit

settings. The individual functions have

already been described in this chapter.

On the context menu, if you select the

option Display Button, you will see a

mouse animation displayed in the lower

right half of the screen. The red mark

indicates which mouse button will be

simulated the next time you touch the

screen. By clicking on the left or right

pointer of the animation you change the

behavior of the touch panel accordingly.

TR OUBLE SH OOTING

If you are having trouble getting your

touch monitor to work correctly, please

look through this list of common

problems:

PH YS ICAL SE TUP:



Cable connections. Care should be

taken when connecting the cables.

Make sure the cables are connected to

the right connectors at each end and

make sure the cables are attached firmly

to their respective connectors. Lack of

an image or poor quality images are

often caused by the wrong connection.

Turn off the display and check each pin

of the cable separately. If you think you

have a defective cable, we are happy to

exchange it for you - you do not have to

send the display back.

 Avoid short circuits! Please be careful

before connecting power to the display

that there are no cables that have not

yet been connected at both ends. If the

monitor does not power up, try another

outlet or another power source.

 Provide the display with a 12V DC

power supply only. Higher or lower

voltage can permanently damage the

display and is not covered under

warranty. Also take care that you do not

mix polarity (+is on the inner pole!).

ST ARTUP:

Please note: When you press the Power

button, the display will look for the right

VGA-signal in order to receive a picture.

If there is no signal source connected,

the display will go off automatically after

a short period of time.

Display remains black

 Connection error: Please check again

to make surethat all cables are properly

connected.

 Resolution / activation errors: Using

the right resolution and activating the

display is a common problem that is

often not the fault of the display itself.

The monitor supports the resolutions

given in the technical data. Sometimes

during simultaneous operation of two

displays on a PC or the connection of an

additional display to a notebook

complications can arise. Usually these

problems need to be resolved in the

hardware and software of the PC. It is

always best to use the display initially as

a single display with the original panel

resolution (see technical specification).

Try to start with this resolution then

experiment with other resolutions and

other combinations of displays to see

which work best for you.



Please note that extended desktops

often are black in the beginning. In this

situation your display may be black at

first if you configure it as an extended

desktop.

TIPP IT IS BEST TO USE THE

15”DISPLAY AT A RESOLUTION OF

1024X768, THE 17” DISPLAY AT

1280X1024, THE 19" DISPLAY AT

1440X900, THE 22" AT 1680X1050

AT 60HZ.



Power supply error: If the display has

no signal input, there might be an error

with the power supply. First please

check the connection with another

power supply before you return the

display. We're happy to exchange the

defective power supply if necessary.

Stripes / errors in the image



Pixel error: Each faytech display has

been thoroughly tested and sold with no

pixel defects. If there is a pixel error at

your display, please contact us for

Support.

 Scripture is a little bit hard to read,

picture looks fuzzy: The display screen is

clear to read with original panel

resolution. At higher resolutions the

display interpolates. This leads to

inaccuracies in the representation and

pixel vibrations.

TE CHNICAL DATA

Changes inthe sense of technicalprogress reserved.

26 INC H VAN DA L PRO OF MON IT OR

Display case(cm): 37.00 x 28.70 x 5.67

Screen diagonal(Inch/cm): 15/38,1

Display (cm): 30.40 x22.80

Mounting:

Gross weight(inclusive cartonage, kg): 5

Net displayweight (kg): 3

Aspect ratio: 4:3

Physical resolution: 1024 x 768

Maximum showableresolution: 1920 x1 200

Colours displayed: 16.7M

Brightness (cd/m2): 250

Contrast: 500:1

Typical reactiontime Tr/ Tf (ms): 2/6

Visual Anglehorizontal, vertical (°): 160;160

Working power(V): 12

Power consumption(W): 15

Stand-By-Consumption(W): < 1

Operating temperature(°C): 0-60

Touch-panel: 5-wire resistive

Touch-connector: USB port, Serial Port

Touch-panel-driver: Windows, Linux,Mac

Touch life(contacts): > 35 000 000

Response timetouch-panel (ms): < 10

Surface hardness: 3H

Standard stand,VESA-100 on the back/ VESA-400 on the

back

Input force(g): 20 ~ 150

Connectors, video: 1x VGA,1 x DVI-D

Connectors, audio: 1x Audio-In

Power-supply (included in delivery): 230V, 12V

Additional features

Dot Clock

：

Analog ScanningFrequency (H, V): 37.9~74.6KHZ, 60~85HZ

support inputresolution:

800*600 60~85HZ 1440*900 60~75HZ

1024*768 60~85HZ (&) 1680*1050 60~75HZ

1280*768 60~75HZ 1600*120060HZ

1280*1024 60~75HZ 1920*1080 60HZ

1400*1050 60~75HZ 1920*1200 60HZ

&:recommendedr esolution

OSD-Menu, Speaker, Touchpen, Driver-CD, Short

Installation Manual

45~82MHZ

CO NTACT

Contact, RMA service (in English):

Support Number: +1 720 251 4158

Global Support: +86 755 89580612

Support E-Mai: support@faytech.com

Homepage: www.faytech.com

U.S.A. Warehouse: 121 Varick Street, 3rdFloor, New York, NY 10013

Tel: +1 720 251 4158

RMA Service: If you think your faytech product has a defect please always

help you resolve your problems. Please check the manual and our

frequently asked questions before contacting us – you will usually

find an answer to your question. If there is a defect you can

request an RMA number (Return Merchandise Authorization) at

support@faytech.de or via fax at +86-755- 89580613 (Chinese

fax-number). Please attach in the contact e-mail/fax your invoice

and what problems you are experiencing. In reply, you will receive

an e-mail/fax with your RMA number and additional information.

For accessories like cables, adapters or power supplies which are

not working, we can usually send you a replacement before

receiving the damaged goods. For a defective product, we try to

check and solve the problem within 3 days after receipt. Make

sure that shipping has been paid before sending goods back to us.

We do not accept postage due packages at our service centers.

Anything received with postage due will be returned to you

without any testing or resolution. Within the first 30 days after

you buy a new faytech product, we will refund your shipping costs

for returned products. For the rest of the warranty period, we will

pay the shipping costs for any repaired or replaced items that we

ship back to you.

Faytech 26 inch TOUCH MONITOR User Manual [nl]

Specifications and Main Features

Frequently Asked Questions

User Manual