Farstone RESTOREIT PROFESSIONAL EDITION 7.1 User Manual

RestoreIT®

Professional Edition

User’s Guide

Copyright© 2006 FarStone Technology, Inc. All Rights Reserved. No part of this publication may be copied, transmitted, stored in a retrieval system, or translated into any language in any form or by any means without the expressed written permission of FarStone Technology, Inc.

FarStone grants you the right to use one copy of the enclosed software program ("SOFTWARE") on a single computer. If the SOFTWARE is installed on a network, or more than one user can run the SOFTWARE at the same time, you must purchase an additional license for each additional user or computer.

Trademarks

• RestoreIT® Pro and RestoreIT® Network are registered trademarks of FarStone Technology, Inc.

• Microsoft®, Windows® and MS-DOS® are registered trademarks of Microsoft Corporation.

• Pentium is a registered trademark of Intel Corporation.

• Other product names mentioned in this manual may be trademarks or registered trademarks of

their respective companies and are hereby acknowledged.

Printed in the United States of America.

FarStone Technology, Inc.

6 Morgan, Suite 160 Irvine, CA 92618 Phone: (949) 458-3666 Fax: (949) 458-3633

Technical Support:

For technical support, please contact us at:

http://www.farstone.com/home/ensite/support/support.shtml

- 2 -

CHAPTER 1 INTRODUCTION........................................................................................................................................- 6 -

1-1 INTRODUCTION TO RESTOREIT PRO............................................................................................................................... - 6 -

1-2 FEATURES..........................................................................................................................................................................- 6 -

CHAPTER 2 INSTALLATION..........................................................................................................................................- 9 -

2-1 SYSTEM REQUIREMENTS .................................................................................................................................................. - 9 -

2-2 PRE-INSTALLATION CHECK.............................................................................................................................................. - 9 -

2-3 INSTALLING RESTOREIT PRO.......................................................................................................................................... - 9 -

CHAPTER 3 RESTOREIT PRO......................................................................................................................................- 12 -

MANAGER IN WINDOWS..............................................................................................................................................- 12 -

3-1 LAUNCHING RESTOREIT PRO IN WINDOWS ................................................................................................................ - 12 -

3-2 RESTOREIT PRO START .................................................................................................................................................- 12 -

3-2.1 Performing a Quick Task...............................................................................................................................- 12 -

Quick Backup .................................................................................................................................................................................- 13 -

Quick Restore.................................................................................................................................................................................- 13 -

File Level Restore .........................................................................................................................................................................- 13 -

3-3 SYSTEM RESTORE...........................................................................................................................................................- 14 -

3-3.1 Restoring to an Incremental Backup Point.............................................................................................- 14 -

3-3.2 Restoring from a Complete Backup Point...............................................................................................- 15 -

Restoring the entire hard drive from a Complete Backup Point.................................................................................- 15 -

Restoring a partition from a Complete Backup Point......................................................................................................- 16 -

3-3.3 Restoring from a Disk Image File..............................................................................................................- 17 -

3-4 SYSTEM BACKUP............................................................................................................................................................. - 18 -

3-4.2 Creating an Incremental Backup Point....................................................................................................- 18 -

3-4.2 Creating a Complete Backup Point............................................................................................................- 19 -

3-4.3 Cloning Hard Drives........................................................................................................................................- 20 -

3-4.4 Creating a Hard Drive Image......................................................................................................................- 20 -

3-4.5 Cloning Partitions.............................................................................................................................................- 21 -

3-5 MANAGING BACKUP POINTS.......................................................................................................................................... - 22 -

3-5.1 Introduction to Various Backup Points.....................................................................................................- 22 -

3-5.2 Viewing Backup Point Properties................................................................................................................- 22 -

3-5.3 Deleting a Backup Point................................................................................................................................- 23 -

3-5.4 Locking and Unlocking a Complete Backup Point................................................................................- 24 -

3-5.5 Renaming a Backup Point.............................................................................................................................- 24 -

3-5.6 Exporting an Internal Complete Backup Point as an External Backup Point.............................- 24 -

3-6 FILE LEVEL BACKUP AND RESTORE............................................................................................................................... - 24 -

3-6.1 How to Restore a Specific File.....................................................................................................................- 24 -

3-6.2 How to back up Specific Files or Folders.................................................................................................- 25 -

3-7 ADVANCED FUNCTIONS OF RESTOREIT PRO ............................................................................................................... - 25 -

3-7.1 Creating and Using a Recovery CD/DVD.................................................................................................- 25 -

Creating a Recovery CD/DVD ..................................................................................................................................................- 25 -

Using Recovery CD/DVD to restore your computer.........................................................................................................- 26 -

3-7.2 How to Restore Individual Files from an External Complete Backup...........................................- 26 -

3-8 RESTOREIT PRO SETTINGS ........................................................................................................................................... - 26 -

General Settings ...........................................................................................................................................................................- 27 -

RestoreIT Pro Scheduler............................................................................................................................................................- 28 -

File Backup Settings....................................................................................................................................................................- 29 -

3-9 UPDATING YOUR PRODUCT............................................................................................................................................ - 31 -

3-10 GETTING ASSISTANCE.................................................................................................................................................. - 31 -

3-11 EXITING THE RESTOREIT PRO MANAGER .................................................................................................................. - 32 -

.....................................................................- 34 - CHAPTER 4 RESTOREIT PRO MANAGER IN PRE-OS MODE

............................................................................................... - 34 - 4-1 LAUNCHING THE RESTOREIT PRO PRE-OS MANAGER

................................................................................................. - 34 - 4-2 QUICKLY RESTORE YOUR SYSTEM IN PRE-OS MODE

............................................................................................................ - 34 - 4-3 RESTOREIT PRO MANAGER IN PRE-OS MODE

.......................................................................................................................................- 35 - Incremental Backup Points

............................................................................................................................................- 35 - Complete Backup Points

...............................................................................................................................................- 36 - RestoreIT Pro Settings

........................................................................................................................................- 37 - Uninstalling RestoreIT Pro

..................................................................................................................................................- 37 - Exiting RestoreIT Pro

............................................................................................................- 39 - CHAPTER 5 REMOVING RESTOREIT PRO

.......................................................................................................................................... - 39 - 5-1 REMOVING RESTOREIT PRO

..................................................................................................................................................................- 41 - CHAPTER 6 FAQ

.................................................................................................- 51 - CHAPTER 7 SOFTWARE LICENSE AGREEMENT

- 4 -

Chapter 1

Introduction

Chapter 1

Introduction

Instantly recover from system crashes, virus attacks or accidental data deletion.

1-1 Introduction to RestoreIT Pro

RestoreIT Pro is an innovative real-time system restoration utility. Once installed, RestoreIT Pro continually monitors and keeps a complete record of all activities on the hard drive. RestoreIT Pro lets you recover lost data after a system crash, virus attack, faulty software installation, accidental file deletion or unintentional formatting of the hard drive. In merely a few minutes, if not seconds, all of the contents of your hard drive can be restored back to a point in time when your computer was functioning properly. RestoreIT Pro is different from general-purpose backup software. RestoreIT Pro uses a unique real-time incremental backup technology, taking up only 5 to 10 percent of the hard drive space. RestoreIT Pro can be set to automatically back up your computer hourly, daily, or at each system startup.

1-2 Features

• Flexible System Backup

You can create Incremental Backup Points, a Complete Backup Point for your entire system, or a hard drive image which includes the hidden RestoreIT Secure Area.

• More choice to save the image file

RestoreIT Pro allows you to save each Complete Backup Point or disk image file to a hard drive, network share, removable storage media or CD/DVD discs.

• Retrieve an Individual file from image

RestoreIT Pro allows you to pick out an individual file or folder from a complete disk image without restoring the entire partition or disk.

• File Level Restore

RestoreIT Pro allows you to back up and restore previous versions of a specific file after it has been deleted, changed or overwritten, without having to restore the entire system to an earlier period of time.

• 100% protection

RestoreIT Pro allows you to instantly recover from accidental disk formatting, file deletion, virus attacks or system crash. RestoreIT Pro offers complete system protection, 24 hours a day, 365 days a year.

• Kills Viruses, Rescues Files

Feel free to download files and open e-mail attachments without having to worry about virus attacks. Infected or damaged files can be rescued in seconds.

• Only a Fraction of Disk Space Used

RestoreIT Pro uses a unique real-time incremental backup technology, taking up only 5 to 10 percent of the hard drive space.

• Password Protection

Using RestoreIT Pro, you can lock your system at the DOS level. No unauthorized person can use your computer.

• Personalized and Secure Complete Backup Point

RestoreIT Pro allows you to name a Backup Point and lock it to prevent accidental removal.

• Complete Backup Point

RestoreIT Pro stores a permanent copy of your hard drive, so even after years of use, you can restore your system back to the day you first installed RestoreIT Pro.

• Recovery CD/DVD

RestoreIT Pro can burn an image of your selected partition to a CD-R/W, DVD-R/W, or DVD+R/W

create an auto-Recovery CD/DVD. Store the backup in a safe location and you will be able to

to restore your system in no time at all.

• Easy to Use

A clear and friendly Graphical User Interface (GUI) makes RestoreIT Pro easy to use. Even a novice can easily restore a computer back to working order without having to call technical support.

• Intelligent Data Integrity Checking

RestoreIT Pro checks the integrity of the data in the latest Incremental Backup Point and marks it

mbiguous” if any inconsistencies are found.

as “a

• Unlimited Backup Points

RestoreIT Pro can set up numerous Incremental Backup Points, limited only by the hard drive space available.

- 7 -

Chapter 2

Installation

- 8 -

Chapter 2

Installation

2-1 System Requirements

To use RestoreIT Pro, your computer must have one of the following Windows operating systems:

 Windows 2000 Professional Workstation with Service Pack 4 or higher  Windows XP Professional  Windows XP Home Edition  Windows XP Media Center Edition

Your computer must also meet the following minimum system requirements.

 Intel Pentium processor at 133 MHz  256 MB of RAM  20 MB for the program and 5 to 10% of the total hard drive space (at least 400 MB) for

backup activities

 Internet Explorer 4 or higher  CD/DVD recorder (optional)

2-2 Pre-Installation Check

Before installing RestoreIT Pro, please do the following:

1.Disable any antivirus programs during the installation, including protection at the BIOS level.

2.Close all other applications before installing.

3.Have the RestoreIT Pro serial number handy (located in the software package).

4. Log on with the administrator or an authorized user account.

5. For optimal performance you should also do the following:

 Uninstall any previous version of RestoreIT Pro, if it is installed.  Uninstall Norton SystemWorks or Norton Utilities if either is installed. You can reinstall this

software after RestoreIT Pro has been installed successfully.

 Uninstall other data backup/protection software, such as Goback, Recovery Genius, TrueImage,

Acronis Disk Editor, PC Angel, etc.

 Run Windows Checkdisk to check for hard drive errors and ensure disk integrity.  Run Windows Disk Defragmenter to combine the free space on your hard drive and repair

fragmented files.

2-3 Installing RestoreIT Pro

1. Insert the RestoreIT Pro CD-ROM disc. The Setup program should start automatically. If it does

not, run the SETUP.EXE file directly from the CD.

2. When the RestoreIT Pro install screen appears, select Continue to go to the next step.

3. When the License Agreement screen appears, select I Accept to continue.

4. Enter your serial number. Select Continue to proceed. Note: If you do not enter a serial number, RestoreIT Pro will install a trial version that has

limitations on time and functions on your computer.

5. Select an install type, Typical Install (Recommend) or Customized Install., and then select

Continue to start installation.

Note: Typical Install will apply default settings in the following steps to install RestoreIT Pro on

your computer. We recommend that normal users choose Typical Install. Customized Install

allows manual settings and is for advanced users.

RestoreIT Pro will be installed in the path displayed. You can choose anther location to install RestoreIT Pro, or leave it as default.

6. Click Continue and RestoreIT Pro will be automatically installed to the destination folder. Note: Typical Install will skip the next step.

7. Assign a disk size for the internal RestoreIT Pro Secure Area to save the backup data (at least

1000 MB is required). RestoreIT Pro will give a recommended size from each partition to create the Secure Area according to your specified total size. You can modify each partition size manually. For the best results, choose the extended partition.

Note:

1. The internal RestoreIT Secure Area is used to store the Pre-OS Mode program, Incremental Backup Points, Complete Backup Points and File Backup Records. Except for

the Complete Backup Point, the total space needed by the other files is at least 400 MB.

2. The RestoreIT Secure Area can only be created on your primary/bootable hard drive, if multiple hard drives are present. The RestoreIT Secure Area cannot be resized after it is created. For better performance, we recommend that you allocate 10% of your total hard drive space for the

RestoreIT Secure Area. If a Complete Backup Point is to be stored in the RestoreIT Secure Area,

you must add the space needed for the Complete Backup Point when assigning the RestoreIT Secure Area size.

8. Specify a size to save File-Level Backup data from the restoreIT Secure Area (At least 200MB is

required). Click Next to continue the installation.

9. Click OK and you will be prompted to restart your computer. Please eject the RestoreIT Pro

Installation Disc and select Restart to complete the installation. RestoreIT Pro will reboot the computer and initialize your initial Backup Point. After the system restarts, RestoreIT Pro will begin an initialization procedure.

Chapter 3

The RestoreIT Pro

Manager

in Windows

Chapter 3

RestoreIT Pro

Manager in

Windows

3-1 Launching RestoreIT Pro in Windows To launch RestoreIT Pro in Windows, Select Start on the Windows taskbar, then All ProgramsÆ

RestoreIT ProÆ RestoreIT Pro. You can also double-click the RestoreIT Pro icon

desktop or double-click the RestoreIT Pro icon in the system tray by your clock.

3-2 RestoreIT Pro Start

After launching the program, you will see the RestoreIT Pro Start page (shown as below).

From the Rescue Center, you can see if the Incremental Bakcup and File-Level Backup are enabled

and quickly change their status. Click the enable/disable link to change their status. You can also view the time when you create the latest backup point and/or perform a restoration.

From the Space Meter, you can view space usage of the RestoreIT Secure Area.

From the Backup Statistics, you can view the number of Incremental Backup Points, Complete Backup

Points and File-Level backups.

If you have any questions on using RestoreIT Pro, you can view the Online Help file of a flash tutorial

(Quick Tour) from the I need help section.

RestoreIT Start page also allows you to use some frequently used functions like Quick Backup, Quick

Restore and File-Level Restore. From the I want to perform a… section, pick a task to perform. You

will see detailed instruction on how to perform a quick task in the following section in this manual.

3-2.1 Performing a Quick Task

In the I want to Perfrom a… section on Stat page, you can perform the following tasks:

on the

Quick Backup

The Quick Backup option is used for creating a new

Incremental Backup Point, please refer to section 3-5.1 Introduction to Various Backup Points) to

back up your hard drive and protect your data.

To perform a Quick Backup

1. Select the Quick Start page and click the Quick Backup button to create a new

Incremental Backup Point. RestoreIT Pro will lock the hard drive during this process. If any program is currently writing to or reading from the hard drive, RestoreIT Pro will stop creating the Quick Backup Point. If your computer locks up during this time, restart it manually and try again.

Note: RestoreIT Pro does not create new Backup Points if it is unable to lock your hard drive.

Close ALL applications when you create a new Backup Point.

2. Select Finish when the Incremental Backup Point has been successfully created.

Quick Restore

Choosing this option, you can quickly restore your computer to the state it was in when the most recent Incremental Backup Point was created.

To perform a Quick Restore

Incremental Backup Point (for a definition of

1. Select the Quick Start page and click the Quick Restore button

will appear and ask you to choose whether to restore Only C Drive or the Entire hard drive.

2. Click Next after you have made your selection. RestoreIT Pro will restart your computer and your

hard drive will revert back to the most recent Backup Point.

3. When the system has restarted, the restoration process will start.

. The restoration dialog box

File Level Restore

This function allows you to quickly retrieve previous versions of deleted, changed or overwritten files, without doing an entire restore operation.

To restore a specific file

1. Select the Quick Start page and click the File Level Restore button

2. The File Restore window will open with three main display areas. In the left pane, you can

expand file folders to locate which file you want to retrieve. The top right pane displays available files located in the selected directory. Click a file to see all backed up versions; this is displayed

in the bottom right pane. Here you can select a version and click Restore, or click Open to

preview the file.

Note: RestoreIT Pro will automatically create a Backup for a specified file each time the file is modified, deleted or overwritten. By default, all files in the My Documents folder, and all files with *.doc *.txt *.cpp *.ppt *.xls *.pdf *.rtf extensions are backed up

automatically.

To specify which file or folder to back up, go to Settings Æ File Backup Æ Files and Folders, or use the File Level Backup Wizard on the Backup page, to add a file or

folder to the list.

3-3 System Restore

3-3.1 Restoring to an Incremental Backup Point

Incremental Backup Points are small in size and you can create unlimited backups of your system.

Incremental Backup Points are stored in the RestoreIT Secure Area and you can easily roll back your system to any previous state by restoring to an Incremental Backup Point.

To restore an Incremental Backup Point

1. Select System Restore on the main interface, and then Restore to any previous Backup

Point.

2. Choose the Incremental Backup Point that you would like to restore and click Restore Now.

Note:

If you choose to restore the most recent Incremental Backup Point, this is equal to performing a Quick Restore. To perform a Quick Restore you can also do any of the flowing:

• Select Quick Start and then Quick Restore.

• Select System Restore and then Quick Restore

3. Choose to restore the Entire hard drive or Only C: drive and then press Next. A dialog box will

appear to show information on the selected Backup Point. Select Next after you have made sure

this is the correct Backup Point to be restored. RestoreIT Pro will restart your computer and your hard drive will revert back to the selected Backup Point.

4. After the system has restarted, the restoration process will start.

Note: 1. Choosing to execute an Incremental Backup Point will clear all existing Incremental

Backup Points that were created after that point.

2. After restoring Only C: drive, all existing Incremental Backup Points that were

created before that point, can only be used to restore the primary drive.

3. RestoreIT Pro does not recommend restoring an Ambiguous Backup Point. It will warn users twice during the restoring process.

3-3.2 Restoring from a Complete Backup Point

Complete Backup PointA is a full backup of all data on the selected drive. Restoring a complete

backup will roll your entire system back to the state when the backup point is created, and all data on your system will be restored as well.

You can restore either the entire hard drive or a partition from the Complete Backup Point.

Restoring the entire hard drive from a Complete Backup Point

To restore your entire system from a Complete Backup Point

1. Select System Restore from the main interface and then Restore to a Complete Backup

Point. Detailed information of all the Complete Backup Points are listed in the window below.

This list helps you recognize the backup point you want to restore from and find the path when

you create it. Click Restart to restart your computer and enter RestoreIT Pro Pre-OS Mode.

2. In Pre-OS Mode, select the image file of the Complete Backup Point to be restored. You can

either select an Internal Complete Backup Point from the RestoreIT Secure Area, an External Complete Backup Point from a valid path (Select the first image if there are several image files

for one Backup Point.)

Note:

You can also select a hard drive image created by the chapter drive image.

3. Click Next. Select the source drive of the image file in the upper box and the select the

destination drive to be restored. Note: Click the Disk Entry to select the entire disk. You can also

select a partition in it to restore. Please also see

Point.

3-3.3 Restoring from a Disk Image File for more information on how to use a hard

Disk to Image function. Please refer to

Restoring a partition from a Complete Backup

4. View the Destination Drive structure.

You can modify the size of each partition according to your needs. To modify a partition size, double click the Total Size field of the target drive and change the size in the following dialog box.

Click OK to return to the previous window. The disk structure in the above window will be refreshed immediately. After you have finished specifying the size, click Next to continue.

5. Check the box to erase disk signature on the Destination Disk if needed. (This option is for

“Restoring from a Disc Image” only)

6. After reviewing your selections, click Next to confirm your settings and reboot the computer.

7. When the computer restarts, the restoration process will start.

Restoring a partition from a Complete Backup Point

To restore a partition from a Complete Backup Point

1. Select System Restore from the main interface and then Restore to any Previous Backup

Point. You can see all previous created backup points are list in the box. A Complete Backup

Point is shown as

click Restart Now to restart your computer and enter RestoreIT Pro Pre-OS Mode

2. In Pre-OS Mode, select the image file of the Complete Backup Point to be restored. You can

either select an Internal Complete Backup Point from the RestoreIT Secure Area, an External Complete Backup Point from a valid path (Select the first image if there are several image files

for one Backup Point.)

. Select the backup point containing the partition you want to restore and

Note:

You can also select a hard drive image created by the chapter

3-3.3 Restoring from a Disk Image File for more information on how to use a hard

Disc to Image function. Please refer to

drive image.

3. Click Next. Select the source partition from the Complete Backup Point.

4. Select the destination hard drive and then click Next to select the partition you would like to

restore.

5. After reviewing your selections, click Next to confirm your settings and reboot the computer.

6. When the computer restarts, the restoration process will start.

3-3.3 Restoring from a Disk Image File

A disk image file is a complete backup file of your hard drive including the RestoreIT Secure Area. When your hard drive physically crashes, you can use the image to rebuild your system on another new hard drive.

A disk image works the same as a Complete Backup Point, as far as your hard drive is physically intact. You can use the image to restore your current hard drive or a partition of it. Please refer to chapter such restoration.

In a worst case scenario, when your hard drive crashes and cannot boot at all, you can use a RestoreIT Pro Recovery CD/DVD to boot your computer into RestoreIT Pro Pre-OS Mode, then use the disc image to rebuild your system on another new hard drive.

To restore your system to ANOTHER disk

1. Insert a RestoreIT Pro Recovery CD/DVD created beforehand and boot your computer into

2. Select Complete Backup Point.

3. Select the hard drive image file from either a second (internal or removable) hard drive, a

4. Select the source drive of the image file in the upper box and the select the destination drive to

3-3.2 Restoring from a Complete Backup Point for detailed instructions on how to perform

RestoreIT Pro Pre-OS Mode. Note:

Please refer to chapter RestoreIT Pro Recovery CD/DVD and how to create a Recovery CD/DVD.

computer on your network, or a CD/DVD disc. Click Next.

be restored. Note: Click the Disk Entry to select the entire disk.

3-7.1 Creating and Using a Recovery CD/DVD for more information on

View the Destination Drive structure.

You can modify the size of each partition according to your needs. To modify a partition size, double click the Total Size field of the target drive and change the size in the following dialog box.

Click OK to return to the previous window. The disk structure in the above window will be refreshed immediately. After you have finished specifying the size, click Next to continue.

6. Check the box to erase disk signature on the destination hard drive if needed.

Note: In some cases, the system may fail to boot Windows 2000/XP and hang on logging stage

after disk cloning or restoring from an image. This error is relevant to Windows’ disk signature checking upon startup. If you check this box, RestoreIT Pro will erase disk signature and force Windows to allocate new drive letter. This will prevent such a problem. Please note that the drive letters on Destination Disk may be different from Source Disk if this function is used.

7. After reviewing your selections, click Next to confirm your settings and restart the computer.

8. When the computer restarts, the restoration has been completed.

3-4 System Backup

3-4.2 Creating an Incremental Backup Point

With RestoreIT Pro, you can create an Incremental Backup Point at any time. All

Points reside in the protected, hidden RestoreIT Secure Area and the number of Incremental Backup

Points is limited only by the space of the RestoreIT Secure Area.

To create a New Incremental Backup Point

1. Either of the following methods will launch the Create a New Backup Point window

• Select the Quick Start page and then Quick Backup;

• Select the System Backup page and then Incremental Backup;

Incremental Backup

2. Enter a name for the Backup point. You can choose to leave the default name. Click Next to start

creating the Incremental Backup Point.

3. RestoreIT Pro will lock the hard drive. If any program is currently accessing the hard drive,

RestoreIT Pro will stop creating the Backup Point. If your computer locks up during this period, restart the system manually and try again.

Note: RestoreIT Pro does not create new Backup Points if it is unable to lock your hard drive.

Close ALL applications when you create a new Backup Point.

4. Select Finish when the Incremental Backup Point has been successfully created.

3-4.2 Creating a Complete Backup Point

A Complete Backup Point is a full backup of all data on the selected drive(s). You can choose to create a Complete Backup Point in the RestoreIT Secure Area (Internal Complete Backup Point) or to create the Complete Backup Point in other places, such as on the local disk, on a network place, to a movable storage media like a USB disk or burn it directly to a CD/DVD (External Complete Backup Point). Both Internal Complete Backup Points and External Complete Backup Points are created in the RestoreIT Pro Pre-OS Mode.

To create a Complete Backup Point

1. Select System Backup from the menu interface, and then Complete Backup.

2. Select the Complete Backup Point radio button and click Restart.

3. A screen will appear to prompt you to restart your computer and create the Complete Backup

Point in Pre-OS Mode. Close any open programs or files and click OK to restart computer and

continue creating the backup point.

4. In Pre-OS Mode, select the Source hard drive in the upper pane, and then select the Source

Partition(s) you want to back up in the lower pane. Click Next to continue.

Note: Normally, there is only one hard drive installed on a computer and you can skip to

selecting the partition(s).

5. Select a location and enter the name of the image file and any comments. Click Next to continue.

Here you can choose to store the backup file in the RestoreIT Secure Area as an Internal Complete Backup Point or, you can save it as an External Complete Backup Point which is

stored outside of the RestoreIT Secure Area and stored on the hard drive, a network place, a removable storage media, such as USB hard drive or a CD/DVD.

Note: If you choose to store a Complete Backup Point on a CD/DVD, the procedure is the same

as creating a Recovery CD/DVD. (If the Backup Points are stored on several discs, use the first disc to start the restoration process. You will be prompted to insert the next disc when it is needed)

6. After reviewing your selections, click Next to confirm your settings and begin backing up the

selected partition(s) to a Complete Backup Point.

Note: RestoreIT Pro will divide the Complete Backup Point into several volumes and let you

save these images in different locations if:

1. The selected target location does not have enough space to contain the image; or

2. The size of the Complete Backup Point is more than 2 GB. (If backing up to a NTFS partition,

you do not have this limitation.)

7. After the Complete Backup Point is successfully created, click OK to restart your computer.

3-4.3 Cloning Hard Drives

The Clone Disk function makes an exact copy of one hard drive to another. It eliminates the need to install the operating system, drivers and applications, and enables you to upgrade to a new hard drive with only a few mouse clicks.

To clone hard drives

1. Select System Backup from the menu interface, and then Complete Backup.

2. Select the Clone Disk radio button and click Restart.

3. A screen will appear to prompt you to restart your computer. Click OK to restart your computer

and enter RestoreIT Pro Pre-OS Mode to complete the operation.

4. In Pre-OS Mode, s

Click Next.

Note: To perform this operation, you must have two hard drives connected to your computer.

The destination drive must have enough free space to store the contents of your source hard

drive.

elect the Source Disk and then the Destination Disk.

6. View the Destination Disk structure. You can alter the Destination Partition size by double-clicking

the Total Size number and change the size in a popup dialog box. Click Next to continue.

7. Check the box to erase disk signature on the Destination Disk if needed.

Note: In some cases, the system may fail to boot Windows 2000/XP and hang on logging stage

8. After confirming your selections, click Start to begin the cloning process, or you can click

previous to change your settings.

3-4.4 Creating a Hard Drive Image

With this feature, you can backup your whole hard drive to an image file and save it on a CD/DVD disc or on another hard drive. In case your hard drive physically crashes, you can enter RestoreIT Pro Pre-OS Mode and restore the image to another hard drive.

Note: This function can back up the RestoreIT Secure Area where a Complete Backup Point does not.

To create a hard drive image

1. Select System Backup from the menu interface, and then Complete Backup.

2. Select the Disk to Image radio button and click Restart.

3. A screen will appear prompting you to restart your computer to perform this operation. Click OK

to restart your computer and continue creating the image.

4. In Pre-OS Mode, select the Source Hard drive in the upper pane. You can view the disk structure

in the lower pane.

5. Select a location to store your image and enter a name for the image file. Include any comments

you’d like to add and then click Next to continue.

Click Browse and from the browser window you can choose to store the backup file on a network location, a removable storage media, such as USB hard drive or a CD/DVD.

Note:

1. If you select a network place on the LAN, you may be prompted to provide the correct username and password to access the network.

2. If there is no responding for a long time when you try to save the image on an Internet place, please contact your network administrator to check the connection status or your

access right.

6. Select a compression method to decrease the amount of space needed to store your image file.

(Optional) Set a password for the backup file. Once a password is set, the password will be required when you attempt to use the image file to restore.

(Optional) If you want to verify whether the backup file is usable, you can check the box Check data integrity after backup operation finishes.

(Optional) In the Image Splitting option, select a file size for a single volume of the splitted image. If you select automatically, RestoreIT Pro will automatically split the image according to the file system type of the destination partition.

Note: RestoreIT Pro will divide the image into several volumes and let you save these images in

different locations if:

1. The selected target location does not have enough space to contain the image; or

2. The size of the image is more than 2 GB. (If backing up to a NTFS partition, you do not have this limitation.) or

3. You are saving the image to a LAN place.

7. After confirming your selections, click Start to create the image or click Previous to change your

settings.

3-4.5 Cloning Partitions

With Clone Partition, you can copy data from all sectors of the source partition into the

corresponding sectors of the destination partition.

To clone partitions

1. Select System Backup from the menu interface, and then Complete Backup.

2. Select the Clone Partition radio button and click Restart.

3. A screen will appear prompting you to restart your computer. Click OK to restart your computer

and enter RestoreIT Pro Pre-OS Mode to complete the operation.

4. In Pre-OS Mode, select the Source hard drive in the upper pane, and then select a Source

Partition in the lower pane. Click Next to continue.

Note:

1. Normally there is only one hard drive installed on a computer, and you can skip to selecting the partition.

2. You can choose only one partition at a time.

3. The Source Partition and the Destination Partition cannot be the same.

5. Select the Destination Hard drive in the upper pane, and then select Destination Partition in the

lower pane. You can alter the Destination Partition size by double-clicking the Total Size number

(green number). Click Next to continue.

6. After confirming your selections, click Start to begin the cloning process or you can click

Previous to change your settings.

3-5 Managing Backup Points

With multiple backup points created and stored on your system, RestoreIT Pro allows you to view properties, delete, rename and lock/unlock your restore points. You can also export a Complete Backup Point from the RestoreIT Secure Area.

3-5.1 Introduction to Various Backup Points

To provide a complete protection of your system, and a flexible way to restore your data, RestoreIT Pro offers three different types of backup points – Incremental Backup Point, Internal and External Complete Backup Points.

1.Incremental Backup Point is an image file created with our incremental backup technology. It is

small in size and unlimited in number. It is stored in the hidden protected RestoreIT Secure Area. (The number of Incremental Backup Points is limited only by the amount of available hard drive space.)

Note: At each system startup, RestoreIT Pro checks the data integrity of the latest Incremental

Backup Point. If it finds any inconsistencies, it will mark the Incremental Backup Point as

an Ambiguous Incremental Backup Point. Inconsistencies can occur if data is

changed while RestoreIT Pro is not monitoring the hard drive drive. We do not

recommend restoring from an Ambiguous Incremental Backup Point.

2.Internal Complete Backup Point is an image file created by performing a complete backup of all

data on the selected drives or the whole hard drive. The Internal Complete Backup Point is stored in the hidden RestoreIT Secure Area and can be exported out of the partition as an External Complete Backup Point at any time. (Only one Internal Complete Backup Point can reside in the RestoreIT Secure Area at a time.)

3.External Complete Backup Point is also an image file created by performing a complete backup.

It is the same as an Internal Complete Backup Point. The difference is that an External Complete Backup Point can be saved any place outside of the RestoreIT Secure Area, on the local hard drive, a network location, a removable storage media such as USB hard drive or burn it directly to a CD/DVD. One advantage of the External Complete Backup Point is that it can be mounted as a temporary partition on your system, and allows you to view and copy out any content from Windows Explorer.

Note:

All three kinds of Backup Points cannot backup the RestoreIT Secure Area. You can create an entire hard drive image that will include the RestoreIT Secure Area by running the

Image function from System Backup Æ Complete Backup Point Æ Disk to Image.

Disc to

3-5.2 Viewing Backup Point Properties

This section shows the information and settings of a Backup Point. This will help you recognize and manage your Backup Points.

To view a Backup Point’s properties

1. Select System Restore from the main interface and then Restore to any previous Backup

Point.

2. Single-click a backup point to highlight the selected item and then click Property from the

buttons on the right, to launch the Backup Point Property dialog box. (shown below)

3-5.3 Deleting a Backup Point

To Delete an Ambiguous or Complete Backup Point

1. Select System Restore from the main interface and then click Restore to any previous

Backup Point.

2. Highlight the desired Backup Point(s) and select Delete.

Note: 1. Only ambiguous Incremental Backup Points and Complete Backup Points that

are stored inside the RestoreIT Secure Area can be deleted.

2. If you choose to delete a Complete Backup Point that has been locked, RestoreIT

Pro will prompt the message, “Please unlock it first and then delete it.”

3. After you click OK, another dialog box will launch to warn you that preceding Backup Points will

be cleared. Click Yes to continue.

4. Another confirmation dialog box will launch to list all the Backup Points to be deleted. Click Next

to continue.

Note: 1. Choosing to delete an Ambiguous Incremental Backup Point will clear all

Incremental Backup Points created before that one.

2. Choosing to delete a Complete Backup Point will clear all Backup Points in the

RestoreIT Secure Area. Please make sure it is your intention to delete these items before taking this action!

5. Select Next to restart the PC and finish the operation.

3-5.4 Locking and Unlocking a Complete Backup Point

Only the Internal Complete Backup Point can be locked and unlocked. The Incremental Backup Points and External Complete Backup Points do not have this function.

The default setting of the Complete Backup Point is locked.

To unlock a Complete Backup Point

1. Select System Restore from the main interface and then Restore to any previous Backup

Point.

2. Highlight the Complete Backup Point from the Backup Point list and click the Unlock Button,

located on the right side of the window.

After you unlock the Complete Backup Point, repeat the process to lock it again. This will protect the Backup Point from being deleted.

3-5.5 Renaming a Backup Point

After you have created an Incremental Backup Point, you can modify its name so that you can easily recognize the backup point for future use.

To rename a Backup Point

1. Select System Restore from the main interface and then Restore to any previous Backup

Point.

2. Highlight the Backup Point and click the Rename button, located on the right side of the window.

Enter the new name (Up to 255 characters) and click OK to finish.

3-5.6 Exporting an Internal Complete Backup Point as an External Backup Point

The RestoreIT Secure Area can store only one Complete Backup Point at a time. But RestoreIT Pro allows you to export the Internal Complete Backup Point and save the backup point as an External Complete Backup Point

To export an Internal Complete Backup Point

1. Select System Restore from the main interface and then click Restore to any previous

Backup Point.

2. Highlight a Complete Backup Point and click the Save as button on the right side of the window.

3. Select the path to store the Complete Backup file and click OK.

3-6 File Level Backup and Restore

3-6.1 How to Restore a Specific File

This function allows you to retrieve previous versions of a specific file after it was deleted, changed or overwritten, without doing an entire restore operation.

To restore a specific file

1. Select the File Level Restore page and then File Level Restore.

2. The File Restore window will open. Please refer back to Chapter

detailed instructions on how to operate in this window.

Note: You can also right-click a specific file in Window Explorer and select File-Level Recovery to

open the File Restore window.

3.2.3 File Level Restore for

3-6.2 How to back up Specific Files or Folders

The File Level Backup Wizard guides you through setting up the file level backup protection.

To add files or folders to File Level Backup using the Wizard

1. Select the File-Level Restore page and then click File-Level Backup Wizard.

2. The File-Level Backup Wizard will launch. Select Add a file or Add a folder and click Next.

3. Follow the on-screen instructions to add files or folders. Click Finish to exit the wizard.

Note: You can also specify files or folders to protect in the File Level Backup by selecting the Settings page from the main interface, From this page click Settings and the Settings window will

open. Click File Backup from the menu on the left and then click the Add Files button on the right side of the window. The File Level Backup window will open, click the Add button on the right

side of this window and proceed to select the files to be backed up. Please refer to Chapter 3-8.3

File Level Backup Settings for related instructions.

3-7 Advanced Functions of RestoreIT Pro

The Advanced Functions page of the RestoreIT Pro main interface allows you to create a Recovery CD/DVD, and mount a Complete Backup Point as a temporary file so that you can restore an individual file from the previously saved image.

3-7.1 Creating and Using a Recovery CD/DVD

A Recovery CD /DVD contains the image of your selected partition and can be used to auto-restore your system if your hard drive crashes. Store the backup in a safe location and you will be able to restore your system in no time, with just a few clicks of the mouse.

Creating a Recovery CD/DVD

1. Select Advanced Functions from the RestoreIT Pro main interface, and then click Recovery

CD/DVD. RestoreIT Pro should prompt you to restart computer to create the Recovery CD/DVD in Pre-OS Mode. Click Restart to continue.

Note:

If the box “Don’t build Complete Backup Point into the CD/DVD” is checked in this step, you will create only a bootable CD/DVD. Upon a system crash, you can use this disc to boot your computer and then select a disk image from a different location (eg. another hard drive,

another computer on the network or CD/DVD disc) to restore your system.

2. Insert a recordable CD/DVD in your recorder.

3. In Pre-OS Mode, select the Source hard drive in the upper pane, and then select the Source

Partition(s) you want to back up in the lower pane. Click Next to continue.

4. Click Browse to select the recorder and enter the name of the image. Click OK.

5. Add any comments for the disc. Then click Next to start burning.

6. RestoreIT Pro will automatically eject the disc after burning succeeds. Click OK to finish. Note: if

the image file is larger that a single CD/DVD the original disc will be ejected and you will need to insert another blank disc to continue.

Using Recovery CD/DVD to restore your computer

To restore your system from a Recovery CD/DVD, simply insert the Recovery CD/DVD disc into the CD/DVD-ROM and reboot your computer. The restoration process will be done automatically.

Note: Make sure you have set Boot from CD-ROM option in the motherboard BIOS settings.

If you have modified the disk structure after you have created the disc or your hard drive has physically crashed, it cannot perform an auto-recovery and will boot into RestoreIT Pro Pre-OS Mode. You can then select a disk image to perform a restoration to an earlier state.

3-7.2 How to Restore Individual Files from an External Complete Backup

If you need to restore an individual file or folder from an External Complete Backup or a hard drive image, simply pick out the file or folder from the preview option and you can restore the selected files without restoring the whole partition/disk. Just mount the image file as a temporary partition and copy the file or folder needed.

To mount an External Complete Backup as a partition

1. Select Advanced Functions and then click Mount Image.

2. Select Mount an image as a partition and click Next.

3. Select the image file of the External Complete Backup Point.

4. Select the partition containing the file or folder you wish to restore, and select a drive to mount.

Click Next to start mounting the temporary partition.

5. Click OK after the partition is successfully mounted. Now you can see the mounted drive in

Windows Explorer. (Drive U: in this case)

Now you can browse the drive and copy the desired file or folder to your specified location.

After you have finished restoring an individual file or folder, you can dismount the temporary partition.

Follow the steps below to dismount the drive:

1. Select Advanced Functions from the RestoreIT Pro main interfaced and then Mount Image.

2. Select Dismount all partitions and click Next to start the process.

3. Click OK to finish.

3-8 RestoreIT Pro Settings

RestoreIT Pro settings allow you to modify general settings, backup/restore schedules and file level backup settings.

To modify RestoreIT Pro settings

Selecting Settings from the main interface and then click Settings in the window that follows. The

settings dialog box will be displayed (as shown below).

There are three major categories in this dialog box, General, Scheduler and File Backup.

General Settings

The General tab in the Settings screen provides an overview of the RestoreIT Secure Area and some

general settings of the program.

• Disable Incremental Backup

Check this box to stop creating any new Incremental Backup Points. This function will override the settings in the backup scheduler.

The pie table provides you with statistics on the used and available space for the RestoreIT Secure Area.

• Disable File Level Backup

Check this box to disable the File-Level Backup function.

• Show RestoreIT ProT Logo at startup

Check this box to display RestoreIT Pro logo each time the program starts.

• Prompting when the free space is low

If this option is enabled, the Prompt me when the free space is less than option will display

a warning message when the free space in the RestoreIT Secure Area is less than the specified percentage of the total space size.

• Prompt me if there is a new version available

If this option is enabled, RestoreIT Pro will check whether there is a new version of RestoreIT Pro available on the FarStone website. If a new version is found, you can download the setup program and upgrade your RestoreIT Pro.

• Display icon in system tray when I log on Windows

If this option is enabled, the RestoreIT Pro icon will automatically display on the Taskbar Notification area at each system startup.

• Password Required to access RestoreIT Pro

Check this box to enable password protection for the program. Set a password for RestoreIT Pro to protect your program settings from being modified by unauthorized uses

To set/change the password, click Set Password, and then enter your current password (by

default there is no password set). Enter the new desired password (maximum of eight characters) and re-enter it to confirm your password.

After the password is applied, RestoreIT Pro will ask for a password upon starting the application. If you enter a wrong password five times RestoreIT Pro will shut down automatically (you can try again by restarting the application). Please memorize your password and keep it confidential.

RestoreIT Pro Scheduler

RestoreIT Pro provides flexible and easy-to-use schedule settings. Select the Scheduler on the

Settings screen. There are two options for this category.

¾ Backup Scheduler

This option allows you to configure a schedule for creating your Incremental Backup Points.

Creating a Backup Point Automatically

Check the Create Incremental Backup Point Automatically box to enable this function.

• Create a new Backup when the system starts up: Using this option, your PC will create a

Backup Point automatically every time the system starts up.

 Create one new Backup Point every (

number) of day(s). Choose an amount

between 1 and 30 days.

After selecting this option, your PC will create a Backup Point every (

number) of day(s) that you have set. These days are not accumulated. For example, if the setting is for every two days and your PC does not start up within six days, when you start up, RestoreIT Pro will create only one Backup Point automatically.

 Create a new Backup Point only at system startup.

Using this option, RestoreIT Pro will create a Backup Point every time you boot up.

• Create Backup Points while the system is running: Using this option, RestoreIT Pro allows

you to create Backup Points while you are using your computer. You can set RestoreIT Pro to create a Backup Point every 1 to 720 hours.

Note: During the RestoreIT Pro Backup Point creation process, any program reading from or

writing to your hard drive may affect the creation of the Backup Point. At anytime if there are any possible conflicts, RestoreIT Pro will stop creating the Backup Point and

will not affect normal operations.

¾ Restore Scheduler

This option allows you to set a restore schedule and enables you to restore your system at a pre-set schedule. Here are the detailed descriptions of these settings.

Restoring to a Backup Point Automatically

If you would like to let RestoreIT Pro restore to a specified Backup Point automatically, check the

Restore Automatically check box to enable this function and at the same time, specify the backup

point to restore and the restore mode. The number in the box indicates the ID number of an Incremental Backup Point in the Backup Point list. (Please refer to chapter

3-5 Managing Backup Points for more information).

• Restore at system startup: Your computer will revert to a specified Backup Point

automatically every time the system reboots. You can schedule RestoreIT Pro to:

 Restore system every (

After selecting this option, your PC will revert to the specified Backup Point every ( of day(s) that you have set. However, if for example, you schedule RestoreIT Pro to restore the system every two days but you do not start your PC for six days, when you start your system, RestoreIT Pro will create only one Backup Point, and will restore your computer back to the specified Backup Point.

 Restore system at every startup.

Using this option, RestoreIT Pro will automatically restore your computer to the specified Backup Point every time you reboot your system.

• Restore while the system is running: Your system will restore to a specified Backup Point

automatically for a pre-set number of hours (between 1 to 720 hours)

File Backup Settings

The File level backup function protects specified files by creating a backup each time the specified files are modified, deleted or overwritten and allowing you to restore the old version at any time.

The file backup settings provide you with a convenient way to configure your file level backup settings. You can configure which files/folders or what types of file need to be protected, and configure other settings such as number of backup copies and the space limitation etc.

¾ Files and Folders

number) of day(s). Choose an amount between 1 and 30 days.

number)

This page allows you to specify the general file types (extensions), folders or specific file that RestoreIT Pro needs to automatically back up.

All files and folder protected by RestoreIT Pro are listed in the box on this page. By default, all files on the hard drive with “.doc”, “.txt”, “.xls”, “.ppt”, “.pdf”, and “.rtf” extensions, and all type of files in

My Documents are included.

Adding Files to be protected

Click Add Files: to start adding any specific file(s).

Click Add and select the file(s) you wish to add from your hard drive to the protected file list. Click Delete to exclude any file from the list and RestoreIT Pro will stop protecting this file or file

type (extension).

Adding Folders to be protected

Click Add Directory to start adding a folder to the protected list. Click Add and select the folder from your hard drive.

You can choose to back up all files or only the specified file types (files with certain extensions). If

the types you want to backup are not on the list, you can manually add a file type by clicking Add

and type the file extension to be included.

Check the Include sub-folders box if you want to back up the files in sub-folders.

Excluding Files or Folders from the Backup List Select a file or folder and click the Delete button to exclude it from the Backup File List.

¾ Other

Here you can set other file level backup settings.

• Copies: You can choose to back up a specified number of copies (between 1 to 50 copies), or

unlimited numbers of copies until the file backup space is used up. (RestoreIT Pro will prompt

you to delete unneeded backup versions if the file backup space is used up.)

• Space limitation: You can specify a size limit (between 1MB to 200MB). RestoreIT Pro will not

back up a file if its size exceeds the limit. You can also set RestoreIT Pro to prompt you if the backup space is less than your pre-set percentage, You can specify a percentage between 5 and

30 percent.

• Other: Select this option to display the back up progress when performing a File-level back up.

3-9 Updating Your Product

When using RestoreIT Pro to protect your computer, you should visit FarStone’s website

www.farstone.com) periodically to check if there are any new updates available and update your

(

copy of RestoreIT Pro. Select the Settings page then Live Update; you will be guided to the

corresponding page on FarStone website where you can check for new updates.

3-10 Getting assistance

RestoreIT Pro provides you with Online Help and a Flash tutorial to help you get familiarized with RestoreIT Pro.

¾ View RestoreIT Pro Tutorial

Click on the Help button and then select Product Tour to view the Flash tutorial on using RestoreIT

Pro.

¾ View RestoreIT Pro Online Help

Click on the Help button and then select Help from the dropdown menu.

3-11 Exiting the RestoreIT Pro Manager

When you finish setting up RestoreIT Pro, click the close button on the upper right corner of the

program interface or choose Exit from the right-click menu of the task bar icon to close the

RestoreIT Pro Manager. RestoreIT Pro will continue to run in the background.

Chapter 4

RestoreIT Pro Manager

in Pre-OS Mode

Chapter 4

RestoreIT Pro Manager in Pre-O

S Mode

4-1 Launching the RestoreIT Pro Pre-OS Manager

To launch the RestoreIT Pro Pre-OS Manager, press the space bar after system POST (Power-On-

Self-Test), but before Windows begins to load.

Enter your password (if specified) and press Enter to access the main screen of RestoreIT Pro. (If no

password has been set, the password box will not be shown.)

4-2 Quickly Restore Your System in Pre-OS Mode

After RestoreIT has been launched, you will see the following screen.

Click Quick Restore to restore your computer to the most recent Incremental Backup Point.

Please refer to chapter

4-3 RestoreIT Pro Manager in Pre-OS Mode

After booting to RestoreIT Pro Pre-OS, click the Advanced button to enter the Pre-OS RestoreIT Pro Manager as shown below.

3-2.2 Quick Restore for detailed instructions on performing a Quick Restore.

Incremental Backup Points

Click on Incremental Backup Points to display a list of all Incremental Backup Points. The first

available Backup Point will be the one most recently created.

Use your mouse to select the Incremental Backup Point, and then choose whether to restore the entire hard drive or the C: drive only. Click OK to start the RestoreIT Pro restoration process. A

complete restore can take from 20 seconds up to 10 minutes, depending on the number of files affected. Once the system has restarted, your PC will be restored to the chosen Backup Point. All file modifications and additions made after the Backup Point date will be cleared and any files removed or damaged on your system that existed prior to the creation of the Backup Point will be restored.

If you want to delete an Incremental Backup Point, use your mouse to select a Backup Point to

delete; then click the Delete this Backup Point radio button and click OK to delete this Backup

point.

Note: Deleting an Incremental Backup Point will clear all Incremental Backup

Points created before that one.

Complete Backup Points

From the Pre-OS RestoreIT Pro Manager, click on Complete Backup Points. Next, click Browse to

select the Complete Backup Point from your hard drive, CD/DVD drive or network storage location. You can view the description in the box below to make sure it is the one you want to restore. Click

Next to start the restoration process. Refer back to chapter

Point for more information on how to complete the restoration process.

3-3.2 Restoring from a Complete Backup

RestoreIT Pro Settings

Click Settings to open the RestoreIT Pro-Settings window. It provides several options to manage

your backup strategy.

Password: To enable password upon system startup, check the Check password required to access RestoreIT Pro box. Click Change Password to manage your password setting.

Security:

In the Security settings, you can enable or disable the automatic creation of Backup Points. Pre-OS

Mode will create a Backup Point every ( accumulated. For example, if the setting is for every two days and your PC does not start up within six days, when you start up RestoreIT Pro will create only one Backup Point automatically.

number) of day(s) that are specified. These days are not

You can also enable/disable RestoreIT Pro Incremental Backup and Complete Backup functions easily, by un-checking or checking the appropriate check box.

Network: Click Configure to manually setup your network settings if you cannot access the network when you

back up to or restore from a network place. You can set your network adaptor, the IP address of your compute and the LAN settings here.

Uninstalling RestoreIT Pro

This option allows you to completely remove RestoreIT Pro from your system. All disk space held by RestoreIT Pro will be released.

Exiting RestoreIT Pro

This option allows you to exit from the Pre-OS RestoreIT Pro Manager.

Chapter 5

Removing RestoreIT Pro

Chapter 5

Removing RestoreIT Pro

5-1 Removing RestoreIT Pro

1. If the RestoreIT Pro Manager is opened in Windows, we suggest you close it before running

Uninstall RestoreIT Pro.

2. Select Start on the Windows taskbar, then All Programs Æ RestoreIT Pro Æ Uninstall

RestoreIT Pro.

3. Confirm that you would like to remove RestoreIT Pro.

4. Once you enter your password, you will be able to remove RestoreIT Pro completely. (If you have

never set the password, the password dialog box will not be shown.)

5. RestoreIT Pro will be removed completely when your computer restarts.

You can also safely remove RestoreIT Pro using one of the following three methods:

1. Remove RestoreIT Pro using the Add/Remove Programs option in the Windows Control Panel.

2. Remove RestoreIT Pro in the Pre-OS Mode environment.

Chapter 6

FAQ

- 40 -

Chapter 6

FAQ

1. Do I need to do anything before installing RestoreIT Pro?

A: We strongly recommend that you run the Windows Checkdisk program to check for hard drive errors

before installing RestoreIT Pro. The Checkdisk utility can be started by running Chkdsk.exe from a

command prompt or by using the RestoreIT Pro, Pre-Installation Checklist. Note: Running Checkdisk

from either location will require a system reboot for the operation to be completed.

2. After I installed RestoreIT Pro and restarted the computer, my system crashed. How can I install RestoreIT Pro without it crashing my system?

A: You may have assigned all the free space in your C drive for the RestoreIT Secure Area. If all of the

free disk space on C: is assigned as the RestoreIT Secure Area, the system on partition C: would not

be accessible. Therefore the system cannot be loaded. You should reserve at least 200 MB of free

space in partition C: to avoid this type of error.

3. I installed RestoreIT Pro on a Compaq PC and then restarted the computer but the following error message comes up: “You have installed vb twice, please uninstall and review FarStone’s FAQs.” How can I fix this?

A: Some computers such as Compaq and HP come with system backup/restore software already pre-

installed. These programs may cause conflicts with RestoreIT Pro and prevent it from being installed

on these computers. We recommend that you remove all other system backup/restore software first

before trying to install RestoreIT Pro again.

4. I would like to get help from FarStone technical support. What kind of information should I give the technician?

A: In order to assist you better, please send us the following files: Dpssetup.log, PartitionCut.log,

Autosetup.log, Vbptask.log and Diskdata.log. These files reside on the same directory as the

RestoreIT Pro program.

5. Can RestoreIT Pro fix the system after my hard drive has been mistakenly formatted or repartitioned?

- 41 -

A: RestoreIT Pro can fix the system only if it was installed prior to the mistaken formatting or

repartitioning.

6. Can I use disk tools such as F-disk, PartitionMagic and Norton Speed Disk after RestoreIT Pro is installed on my computer?

A: No. While RestoreIT Pro is compatible with this software, certain functions within these utilities may

cause RestoreIT Pro to stop functioning or at worst, cause RestoreIT Pro to be uninstalled.

7. What should I do if I see error message “0xe23” while installing RestoreIT Pro?

A: This error occurs in versions of RestoreIT Pro prior to 3.02. To solve this issue, please complete

the following steps:

a. Install RestoreIT Pro version 3.03 or later on your computer;

b. Enter the BIOS setup and detect the hard drive information. Select LBA mode for your hard

drive.

c. Run Checkdisk (chkdsk.exe /f) to scan all partitions on your computer.

8. What should I do if I see error message “0xe2f” while installing Restor eIT Pro?

A: Please contact our technical support staff to obtain a tool to repair the logic error in your hard drive.

9. There are two hard drives on my computer. Why can’t I choose to create the RestoreIT Secure Area on the second hard drive?

A: If there are multiple hard drives on your computer, RestoreIT Pro can only recognize the primary

drive and protects the data in it. But you can create a Complete Backup Point for the secondary drive.

Please refer to section 3-4.2 “Creating a Complete Backup Point” for more information.

10. Multiple operating systems, including Linux, are installed on my computer. Can RestoreIT Pro protect all three systems?

A: RestoreIT is designed for Windows users only, and it protects one Windows only. Multi-boot windows

is not supported.

11. Does RestoreIT Pro work in Windows Safe Mode? If so, are there any limitations when using RestoreIT Pro in Safe Mode?

A: Yes. RestoreIT Pro will work in Windows Safe Mode.

12. Why do I get error message “8112” when I try to create a Complete Backup Point?

- 42 -

A: The amount of partition space allocated for RestoreIT Pro is not big enough to contain the Complete

Backup Point you tried to create. You can resolve this problem by reinstalling RestoreIT Pro and

allotting more disk space for your RestoreIT Secure Area.

13. I formatted my hard drive in Pre-OS Mode by using a startup floppy disk. Can I recover lost data using RestoreIT Pro?

A: If you start your computer using a startup floppy disk and you format the hard drive in Pre-OS

Mode, you will only be able to restore the system using the Complete Backup Point. However, if

you use a startup floppy disk to boot your system from the “Boot from A:” option in Pre-OS Mode

and reformat your hard drive, then you will be able to restore your system from Incremental

Backup Points as well.

14. Can I use Norton Ghost to copy a hard drive on which RestoreIT Pro is i nstalled?

A: Yes. RestoreIT Pro version 3.01 or later is compatible with all versions of Ghost except Ghost 2003.

If you are using Ghost 2003, in order to copy the hard drive properly you need to modify the Ghost

Properties by typing in “parameter –ib” behind the Target command.

15. While I was uninstalling RestoreIT Pro, a disk information error appeared. What should I do?

A: This message appears under the following circumstances:

a. If you assigned an unformatted partition for RestoreIT Pro while installing the program,

RestoreIT Pro will ask you whether or not you wish to revert the RestoreIT Secure Area back to

free space when you remove the RestoreIT Pro program. Just click “OK.”

b. The RestoreIT Pro uninstall program detected that the RestoreIT Secure Area structure has been

changed (e.g. re-partitioning the disk using F-disk). It may cause a partition information error if

the program removes the RestoreIT Secure Area from your computer. If you do not want to

change the disk partition, please restore your system and then launch the uninstall program again.

16. Does RestoreIT Pro support multi-boot systems?

A: Yes. Please refer to section

17. RestoreIT Pro displays a message saying that there is not enough space to create a

2-4 “Multibooting Windows”.

RestoreIT Secure Area but I know that I have plenty of free disk space for this. What should I do to resolve this problem?

A: Please use the following methods to solve the problem:

- 43 -

During installation, select a partition in the partition tool window. Then enter the partition size you

want to create for RestoreIT Pro and click “OK” to restart the computer. Before entering Windows,

the tool will run the disk defragmenter and create a partition for RestoreIT Pro. RestoreIT Pro will

continue installing after Windows is booted.

In order for RestoreIT Pro to defragment your system, please do the following:

1. Do not restart the system while defragmenting.

2. The partition tool supports FAT32 and NTFS only. It cannot defragment FAT16 or other

partitions.

3. Confirm the partition information listed by the partition tool.

4. Windows may scan the system after the disk defragmentation.

18. I started creating a Complete Backup Point in Pre-OS Mode but I found that the size of the Complete Backup Point is too big and it is taking too much time to create. Can I stop creating the Complete Backup Point and create it later?

A: Yes. If you want to stop creating the Complete Backup Point in Pre-OS Mode, just press “Esc” on the

keyboard and select “Yes” from the popup window to confirm the cancellation.

19. What should I do if the antivirus software (e.g. Norton Antivirus) gives me a virus warning continuously when I am installing RestoreIT Pro?

A: When you are installing RestoreIT Pro on your system, the setup program will write data onto your

hard drive. Some antivirus software will regard this process as a virus attack and prompt you with

a warning. We strongly recommend you disable real-time protection before installing RestoreIT Pro.

Then enable it again after the setup process is complete.

20. Can I use an “ambiguous” Backup Point to restore my system?

A: RestoreIT Pro checks Backup Points for integrity after they are created. If the Backup Point is

damaged or invalid for restoration, it will be marked as an “ambiguous” Backup Point. You should

not restore to those Backup Points.

21. Why do I see a “0xe2” error when trying to install RestoreIT Pro on a system with four operating systems?

A: A maximum of four operating system entries can reside on a computer. If all four entries are filled,

then RestoreIT Pro cannot be installed.

22. Is the process of creating a Complete Backup Point necessary?

- 44 -

A: You can choose to have Incremental Backup Point protection only. However, we recommend that

you create a Complete Backup Point on which you can always rely.

23. If, for example, I restore my system to yesterday, all files changed or cr eated today will be lost. Is there any way to restore to yesterday without losing today’s saved files?

A: Yes. You should store all of your saved documents in a different partition. When you restore, only

restore your system partition. This way your newer files will not be lost when you restore your

system.

24. Can RestoreIT Pro really protect my PC from being destroyed by a virus?

A: Yes. When a virus attacks your PC, common system files, applications, MS Word documents or VB

SCRIPT will be infected. Using RestoreIT Pro to revert your system back to the day before the virus

infection, all files on your hard drive will be free of viruses. Therefore all infected files will have

been cleaned.

25. Does RestoreIT Pro provide support for Windows advanced power management?

A: Yes. RestoreIT Pro supports all Windows advanced power management features (Standby, Sleep,

Hibernate).

26. Why did my computer system crash while RestoreIT Pro was loading the hard drive driver?

A: This problem will only occur on a computer whose hard drive does not support UDMA3. Please disable UDMA in CMOS setup.

27. When I was creating a Complete Backup Point, it tells me “The size of the Complete Backup Point is more than 2GB. Do you want to create another Backup Point to contain the rest of the data?”

A: The size of a Complete Backup Point cannot exceed 2GB when it is created on a FAT32 partition. If

there is more than 2GB data to be backed up to the Complete Backup Point, another backup file will

be created to contain the rest of the data. Note: only the first volume (the first Backup Point)

should be selected when using such points to restore your computer.

28. When I tried to restore from a Complete Backup Point stored outside the Rest oreIT Secure Area, I received an error message saying “The Backup Point you selected does not include the header data of the partition. The selected Backup Point cannot be used”. Why can’t I use this Backup Point?

A: Only the first volume in the series of the Complete Backup Point has the ability to start the

restoration process because it contains the initial data of the source partition/disk. Also refer to questions 28 and 33.

29. Sometimes, when RestoreIT Pro is burning a Complete Backup Point onto a blank CD, the progress bar is not moving and the keyboard locks up. Why?

A: Before creating the Complete Backup Point, RestoreIT Pro requires a period of time to initialize the

data. At this time, the progress bar might not be moving. However, the program is still running in

- 45 -

the background. RestoreIT Pro will also lock your keyboard when you are writing the image to a CD so that the keyboard is unusable.

30. I used a Recovery CD to restore a partit ion and got an error message saying “The information in the target partition has been altered. Auto-recovery is aborted.” What can I do?

A: The Recovery CD restores the partition from which it was created. If the source partition no longer

exists or its size was reduced, the partition cannot be restored from the Recovery CD.

31. If the source partition is a bootable partition (e.g. C:\) but the target partition is not, can the target partition be used to boot the system after restoration?

A: Yes. Please do the following:

1. Modify your boot.ini file. a. If you are in DOS, enter the boot partition (C:\) and type “edit boot.ini” to modify this

file.

b. If you are in Windows, the file boot.ini might be hidden. Select Show hidden files and

folders from ToolsÆFolder Options menu to show boot.ini, then open it.

2. Add the following to boot.ini:

multi(0)disk(0)rdisk(X)partition(Y)\Folder=" Description "

X: is HDD number, generally defined as 0 – 3. Number 0 is the primary master, 1 is the primary

slave, 2 is the secondary primary and 3 is the secondary slave;

Y: is partition ID, generally defined as 0-25, 0 is for the first partition.

Folder: is the location where the boot files are stored. If your system is Windows 2000, it

should be defined as WINNT. If it is Windows XP, it should be Windows.

Description is the comments for the options in the splash screen at system startup.

32. When I try to revert to a Complete Backup Point stored in the RestoreIT Secure Area, it displays a message "The partition structure of the current hard drive does not match the partition structure in the Complete Backup Point. Reverting to this Backup Point will renew the partition structure. If there are NTFS partitions on your hard drive, the restoration may result in data loss or system boot failure. Do you want to proceed?"

A: RestoreIT Pro will verify data consistency in the Backup Point and the disk partition to be restored

before reverting to a Backup Point. If you resized the partition that is protected by the Backup Point, and enlarged the size of the NTFS partition that is not protected by the Backup Point, the restoration may result in data loss or system boot failure.

33. Why aren’t all the files on my hard drive listed in the File Restore window?

A: Users should specify file types and folders for RestoreIT Pro to back up. Only the specified files will

be backed up and listed in the File Restore window. Please refer to section for more information.

34. I specified a file type to be backed up. Why didn’t RestoreIT Pro create a backup version after I overwrote a file of this type?

A: Different applications have different ways to save a file. We cannot exclude the possibility that some

types of files cannot be protected by RestoreIT Pro when they are saved by certain applications. If you encountered this kind of problem, please send a list of the file type(s) and the application(s) using this file type(s) to a FarStone technical support representative.

http://www.farstone.com/home/ensite/support/support.shtml

35. Can I restore a file that was in a formatted partition?

A: No. But you can first restore the partition using an Incremental Backup Point or a Complete Backup

Point created before that partition was formatted.

3-1.4 File-level Restore

- 46 -

36. When I right-click a renamed file in Windows Explorer, why can’t I find previous versions of this file that existed before it was renamed?

A: If a file is renamed, RestoreIT Pro will treat it as if it’s a new file. If you need to access versions of

the file from before it was renamed, open the File Restore window from the RestoreIT Pro main interface to find it by the pervious name.

37. Will RestoreIT Pro back up a file that is infected by a virus?

A: Yes. RestoreIT Pro will create a backup version as long as a file is modified, overwritten or deleted,

whether or not the file is infected. But if the file is intact when the backup version is created, you can use this backup to restore the file once it is infected.

39. After uninstalling RestoreIT Pro I tried to access the partition that was allocated for

creating the RestoreIT Secure Area and RestoreIT Pro prompted me to format the partition and indicated that all the data in that par tition will be lost. What should I do?

A: This message is due to a possible error in the file system of that partition. Please run the Windows

Check Disk tool by right-clicking on the partition in Windows and selecting Properties-> Tools -> Error-checking.

40. I had a USB hard drive on my computer. But RestoreIT Pro cannot recognize it when I

try to create a complete backup point. How can I solve it?

A: Please try the following methods:

(1) If you plugged in the USB hard drive after launching RestoreIT Pro, please restart you computer and try again. (2) Set USB Mode as Hi-Speed in BIOS or enable USB 1.1 (3) Remove RestoreIT Pro and install the latest version of RestoreIT Pro.

41. I had a large storage capacity hard drive (>137G) on my computer. Why was

RestoreIT Pro automatically uninstalled after I had finished installing it and rebooted the system?

A: This may because your BOIS does not support the large storage capacity hard drive. Contact the

manufacture of your computer to upgrade the BIOS.

42. I used a recovery CD/DVD to restore a partition and got an error message saying “The

information in Destination Partition has been altered. Auto-recover is aborted.” What can I do?

A: The recovery CD restores the partition from which it was created. If the source partition no longer

exists or its size was reduced, the partition cannot be restored from the recovery CD.

43. When I restored a partition from an image file, it prompted me “There is not enough

space on the Destination Partition.” But I’m sure the free space on the Destination Partition is larger than the used space in the Source Partition, why?

A: If the data on the end of the Source Partition cannot be moved, RestoreIT Pro will prompt you with

this notice. Even if the free space on Destination Partition is larger than used space in the Source Partition. The same error may occur in Partition/Disk Clone.

44. If the source partition is a bootable partition (e.g. C:\) but the target partition is not, can

the target partition be used to boot the system after restoration?

A: Yes. Please do the following:

1. Modify your boot.ini file. a. If you are in DOS, enter the boot partition (C:\) and type “edit boot.ini” to modify this

file.

b. If you are in Windows, the file boot.ini might be hidden. Select Show hidden files and

folder from tools->folder options from the menu bar to show boot.ini, then open it (the

- 47 -

default path to the boot.ini file is C:\boot.ini).

2. Add the following to boot.ini:

multi(0)disk(0)rdisk(X)partition(Y)\Folder=" Description "

X: is the HDD (hard drive) number, generally defined as 0 – 3. Number 0 is the primary master,

1 is the primary slave, 2 is the secondary primary and 3 is the secondary slave;

Y: is the partition ID, generally defined as 0-25, 0 is for the first partition.

Folder: is the place storing the boot file (this is not the boot.ini file). If your system is Windows

NT/2000, it should be defined as WINNT. If your system is Windows XP, it should be Windows.

Description is for adding comments for the options listed on the splash screen at system startup.

45. I have connected a USB hard drive or a USB CD/DVD recorder to the system, why is it not recognized by RestoreIT Pro or will not work with RestoreIT Pro?

A: If you cannot see the USB device in RestoreIT Pro, there are two possible reasons:

(1) RestoreIT Pro does not support plug-and-play. If the USB device is plugged in after you launch

RestoreIT Pro, you will not see the device. In this case, you can connect the USB device before launching RestoreIT Pro

(2) The settings of the USB Controller on the motherboards BIOS may also influence the use of

RestoreIT Pro. Please try the following two methods to resolve this issue:

●disable the USB 2.0 Controller;

●set USB to “Hi Speed” in the BIOS USB settings.

46. I created an image for Drive C: on two CD-R discs. Why can the disc not be used to mount a temporary partition?

A: Mounting a partition requires all the backup data of the drive. If you use one of two discs, it cannot

provide the complete information. To solve this problem, you can first copy the image files from the two discs to the hard drive and then use it to mount a temporary partition. This problem cannot be overcome by using multiple CD drives.

47. When I try to create a Recovery CD/DVD, it failed and prompted an error message “Move Data Error”. Why?

A: This error may occur if the quality of the recordable CD/DVD media is not good, or the disc is

incompatible with the recorder. To solve this problem, please replace the media with a higher quality disc or upgrade your CD/DVD recorder.

48. How can I create an image to a shared folder on a local network location?

A: First you must make sure the local network setting are correctly configured and you have the

appropriate permissions to access the shared folder you want to backup to. In the Select Image Location box, click Browse to select the location through Windows My Network Places interface, or

directly enter the full path and the file name into the Path field. The path should be a full network path including the name of the image file. A sample network path would look like this:

\\192.168.0.111\ShareDir\Image.sco.

49. Is there any limitation when I restore from an image over the network?

A: RestoreIT Pro can restore an image file sized below 2GB when restoring from a network location.

When backing up an image to a network locatoin, RestoreIT Pro can automatically split the file into several volumes with a maximum size of 2GB each. You can select the first volume of the image to be restored. But, if you share an image stored in an NTFS partition that is over 2GB, you cannot restore from it on another computer over the network; this file must be copied back to the local computer to perform a successful restore.

- 48 -

50.Why can Windows XP/2000 not boot and a blue screen error occur after I disk cloning or

restoring from an image. How can I resolve this issue?

A: You can check “Erase disk signature” when performing Disk Clone or Restore Drives. This option

can help avoid such error.

Note: If you operating system is installed on an inactive partition (on drive D: for example),

checking this option may change its disk signature (to C: for example) after cloning or restoring. This will cause some OS settings, services or some programs unusable, or some partition may lose its drive letter. You can re-allocate a drive letter for such partitions in Disk Management (Computer Management\Disk Management\Right-click a partition\Change Drive Letter and Path). For an active partition or a partition where your operating system is installed, you should modify registry （\HKEY_LOCAL_MACHINE\SYSTEM\MountedDevice1）and then restart computer to reallocate the

drive letter. If this error still occurs with this option checked, please try this method: running “sysprep” tool before you perform Disk Clone or Restore Drives task, then restart the system with RestoreIT Pro2.1 Bootable Disc and perform your task.

You can get the “sysprep” tool by extracting sysprep.exe from SUPPORT\TOOLS\DEPLOY.CAB on

the install disc. On how to use this tool, please refer to deploy.chm (for Windows XP users)/deptool.chm (for Windows 2k users) located in the same directory.

- 49 -

Chapter 7

Software License

Agreement

- 50 -

Chapter 7

Software License Agreement

FARSTONE TECHNOLOGIES INC. (FARSTONE) END USER LICENSE AGREEMENT FOR SECUREPC, HEREAFTER REFERRED TO AS THE "SOFTWARE"

PLEASE READ CAREFULLY: THE USE OF THIS "SOFTWARE" IS SUBJECT TO THE "SOFTWARE" LICENSE TERMS OF FARSTONE AND OTHER LICENSORS WHOSE SOFTWARE MAY BE BUNDLED WITH THIS PRODUCT.

BY YOUR USE OF THE "SOFTWARE" INCLUDED WITH THIS PRODUCT YOU AGREE TO THE LICENSE TERMS REQUIRED BY THE LICENSOR OF THE "SOFTWARE", AS SET FORTH BELOW. IF YOU DO NOT AGREE TO THE LICENSE TERMS APPLICABLE TO THE "SOFTWARE", YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.

In return for acquiring a license to use the farstone "software", which may include software from third party licensors, trial versions or copies of the "software" and patches made available by farstone, and the related documentation, you agree to the following terms and conditions:

A. Single User License: This Agreement grants you, the Licensee, a License to:

(a) use the "Software" on a single computer system or network, and only by a single user at a time. If you wish to use the "Software" for more users, you will need an additional License for each user. (b) make one copy of the "Software" in machine-readable form solely for back-up purposes, provided you reproduce FarStone's copyright proprietary legends. Notwithstanding the foregoing, the "Software" may be used on the home, laptop or other secondary computer of the principal user of the "Software", and an additional copy of the "Software" may be made to support such use. As used in this License, the "Software" is "in use" when it is either loaded into RAM or installed on a hard drive or other permanent memory device. The "Software" may be "in use" on only one computer at any given time. (Different License terms and fees are applicable for networked or multiple user applications.) As a specific condition of this License, you agree to use the "Software" in compliance with all applicable laws, including copyright laws, and that you will not copy, transmit, perform or distribute any audio or other content using the "Software" without obtaining all necessary Licenses or permissions from the owner of the content.

B. Multiple User License: This Agreement grants you, the Licensee, a License to:

Make one copy of the "Software" in machine-readable form solely for back-up purposes, provided you reproduce FarStone's copyright proprietary legends.

You must acquire and dedicate a License for each separate computer on which any part or portion of the "Software" is installed or run As used in this License, the "Software" or any part or portion of the "Software" is "in use" when it is either loaded into RAM or installed on a hard drive or other permanent memory device including any networked or shared environment where either direct or indirect connections are made through software or hardware which pools or aggregates connections. As a specific condition of this License, you agree to use the "Software" in compliance with all applicable laws, including copyright laws, and that you will not copy, transmit, perform or distribute any audio or other content using the "Software" without obtaining all necessary Licenses or permissions from the owner of the content.

C. Restrictions: You may not distribute copies of the "Software" to others or electronically transfer

the "Software" from one computer to another over a network. You may not post or otherwise make available the "Software", or any portion thereof, in any form, on the Internet. You may not use the "Software" in a computer service business, including in time-sharing applications. The "Software"

contains trade secrets and, in order to protect them, you may not decompile, reverse engineer, disassemble, or otherwise reduce the "Software" to a human-perceivable form. YOU MAY NOT MODIFY, ADAPT, TRANSLATE, RENT, LEASE, LOAN, RESELL FOR PROFIT, DISTRIBUTE, NETWORK OR CREATE DERIVATIVE WORKS BASED UPON THE "SOFTWARE" OR ANY PART THEREOF.

D. Ownership: As Licensee, you own the media upon which the "Software" is recorded or fixed, but

FarStone and its Licensors retain title and ownership of the "Software" recorded on the original media and all subsequent copies of the "Software", regardless of the form or media in which or on which the original and other copies may exist. This License does not grant, convey or in any way transfer ownership of the "Software".

E. Separation of Components: The "Software" is licensed as a single product. Its component parts

may not be separated for use on more than one computer, not withstanding reference to Section B of this License agreement where Multiple user Licenses have been purchased.

F. Confidentiality: You agree to maintain the "Software" in confidence and that you will not disclose

the "Software" to any third party without the express written consent of FarStone. You further agree to take all reasonable precautions to preclude access of unauthorized persons to the "Software".

G. Terms: This License shall continue for as long as you use the "Software". However, it will terminate

if you fail to comply with any of its terms and conditions. You may terminate the License at any time by destroying the "Software" (including the related documentation) together with all copies or modifications in any form. FarStone will have the right to terminate our License immediately if you fail to comply with any term or condition of this Agreement. Upon any termination, including termination by you, you must destroy the "Software" (including the related documentation), together with all copies or modifications in any form. The Limitations, Warranties and Liability set out below shall continue in force even after any termination

H. Transfer: You may transfer the "Software" License to someone else, only if you assign all of your

rights under this License, cease all use of the "Software", erase or destroy any copy (including the hard drive copy) made in support of your use of the "Software", and the other person agrees to the terms of this License.

If the "Software" is an upgrade from other "Software", whether from us or another supplier, you may use or transfer the "Software" only in conjunction with the upgraded "Software", unless you destroy it. If the "Software" is an upgrade from FarStone, you may only use that upgraded "Software" in accordance with this License.

I. Special Terms Applicable to Databases. Where a database is included with the "Software", you

acknowledge that it is licensed only in connection with the use of the "Software" to perform disk creation, and that the database and all data derived there from must be maintained in confidence in accordance with the provisions of Section E of this document. This License does not grant you any rights to distribute or disclose such a database or data contained therein.

J. Limited Warranty: FarStone and its Licensor warrant only that the media upon which the

"Software" is furnished will be free from defects in material or workmanship under normal use and service for a period of thirty (30) days from the date of delivery to you. FARSTONE AND ITS LICENSORS DO NOT AND CANNOT WARRANT THE PERFORMANCE OR RESULTS YOU MAY OBTAIN BY USING THE "SOFTWARE" OR DOCUMENTATION. THE FOREGOING STATES THE SOLE AND EXCLUSIVE REMEDIES FARSTONE AND ITS LICENSORS WILL PROVIDE FOR BREACH OF WARRANTY. EXCEPT FOR THE FOREGOING LIMITED WARRANTY, FARSTONE AND ITS LICENSORS MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED, AS TO NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow the

- 52 -

exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. The entire liability of FarStone and its Licensors, and your exclusive remedy for a breach of this warranty, shall be: (a) the replacement of any media not meeting the above limited warranty which is returned to FarStone; or (b) if FarStone or its distributor is unable to deliver replacement media which is free from defects in materials or workmanship, you may terminate this Agreement by returning the "Software" and your money will be refunded.

K. Limitation of Liability: IN NO EVENT WILL FARSTONE OR ITS LICENSORS BE LIABLE TO YOU FOR

ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR LOSS OF DATA, EVEN IF FARSTONE OR A LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY. Some states do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.

L. Bundling: In no case may the "SOFTWARE" be bundled with hardware or other software without

written permission from FarStone.

M. Export: You acknowledge that the laws and regulations of the United States and/or other countries

may restrict the export and re-export of the "Software". You agree that you will not export or re-export the "Software" or documentation in any form in violation of applicable law in the United States and/or foreign law.

N. General: You acknowledge that you have read this Agreement, understand it, and that by using the

"Software" you agree to be bound by its terms and conditions. You further agree that it is the complete and exclusive statement of the agreement between FarStone and you, and supersedes any proposal or prior agreement, oral or written, and any other communication between FarStone and you relating to the subject matter of this Agreement. No additional or any different terms will be enforceable against FarStone unless FarStone gives its express consent, including an express waiver of the terms of this Agreement, in writing signed by an officer of FarStone. You assume full responsibility for the use of the "Software" and agree to use the "Software" legally and responsibly.

Should any provision of this Agreement be declared unenforceable in any jurisdiction, then such provision shall be deemed severable from this Agreement and shall not affect the remainder hereof. FarStone reserves all rights in the “Software” not specifically granted in this Agreement.

Should you have any questions concerning this Agreement, you may contact FarStone by writing to:

FarStone Technology, Inc. Legal Department

6 Morgan, Suite 304 Irvine, CA 92618 Phone: (949) 458-3666

- 53 -

Farstone RESTOREIT PROFESSIONAL EDITION 7.1 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

1-1 Introduction to RestoreIT Pro

1-2 Features

2-1 System Requirements

2-2 Pre-Installation Check

2-3 Installing RestoreIT Pro

3-1 Launching RestoreIT Pro in Windows To launch RestoreIT Pro in Windows, Select Start on the Windows taskbar, then All ProgramsÆ

3-2 RestoreIT Pro Start

3-2.1 Performing a Quick Task

Quick Backup

Quick Restore

File Level Restore

3-3 System Restore

3-3.1 Restoring to an Incremental Backup Point

3-3.2 Restoring from a Complete Backup Point

Restoring the entire hard drive from a Complete Backup Point

Restoring a partition from a Complete Backup Point

3-3.3 Restoring from a Disk Image File for more information on how to use a hard

3-4 System Backup

3-4.2 Creating an Incremental Backup Point

3-4.2 Creating a Complete Backup Point

3-4.3 Cloning Hard Drives

3-4.4 Creating a Hard Drive Image

3-4.5 Cloning Partitions

3-5 Managing Backup Points

3-5.1 Introduction to Various Backup Points

3-5.2 Viewing Backup Point Properties

3-5.3 Deleting a Backup Point

3-5.4 Locking and Unlocking a Complete Backup Point

3-5.5 Renaming a Backup Point

3-5.6 Exporting an Internal Complete Backup Point as an External Backup Point

3-6 File Level Backup and Restore

3-6.1 How to Restore a Specific File

3-6.2 How to back up Specific Files or Folders

3-7 Advanced Functions of RestoreIT Pro

3-7.1 Creating and Using a Recovery CD/DVD

Creating a Recovery CD/DVD

Using Recovery CD/DVD to restore your computer

3-7.2 How to Restore Individual Files from an External Complete Backup

3-8 RestoreIT Pro Settings

General Settings

RestoreIT Pro Scheduler

Creating a Backup Point Automatically

Restoring to a Backup Point Automatically

File Backup Settings

3-9 Updating Your Product

3-10 Getting assistance

3-11 Exiting the RestoreIT Pro Manager

4-1 Launching the RestoreIT Pro Pre-OS Manager

4-2 Quickly Restore Your System in Pre-OS Mode

4-3 RestoreIT Pro Manager in Pre-OS Mode

Incremental Backup Points

Complete Backup Points

RestoreIT Pro Settings

Uninstalling RestoreIT Pro

Exiting RestoreIT Pro

5-1 Removing RestoreIT Pro