RestoreIT®
User’s Guide
Copyright Notice
Copyright© 2006 FarStone Technology, Inc.
All Rights Reserved.
No part of this publication may be copied, transmitted, stored in a retrieval system, or translated
into any language in any form or by any means without the expressed written permission of
FarStone Technology, Inc.
FarStone grants you the right to use one copy of the enclosed software program ("SOFTWARE") on a
single computer. If the SOFTWARE is installed on a network, or more than one user can run the
SOFTWARE at the same time, you must purchase an additional license for each additional user or
computer.
Trademarks
• RestoreIT® Pro and RestoreIT® Network are registered trademarks of FarStone Technology, Inc.
• Microsoft®, Windows® and MS-DOS® are registered trademarks of Microsoft Corporation.
• Pentium is a registered trademark of Intel Corporation.
• Other product names mentioned in this manual may be trademarks or registered trademarks of
their respective companies and are hereby acknowledged.
Printed in the United States of America.
FarStone Technology, Inc.
6 Morgan, Suite 160
Irvine, CA 92618
Phone: (949) 458-3666
Fax: (949) 458-3633
Technical Support:
For technical support, please contact us at:
http://www.farstone.com/home/ensite/support/support.shtml
Or use our online support system and FAQ at www.farstone.com.
Copyright © 2000-2006, FarStone Technology, Inc. All rights reserved.
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Contents
CHAPTER 1 INTRODUCTION........................................................................................................................................- 6 -
1-1 INTRODUCTION TO RESTOREIT....................................................................................................................................... - 6 -
1-2 FEATURES..........................................................................................................................................................................- 6 -
CHAPTER 2 INSTALLATION..........................................................................................................................................- 9 -
2-1 SYSTEM REQUIREMENTS.................................................................................................................................................. - 9 -
2-2 PRE-INSTALLATION CHECK.............................................................................................................................................. - 9 -
2-3 INSTALLING RESTOREIT.................................................................................................................................................. - 9 -
CHAPTER 3 RESTOREIT.................................................................................................................................................- 12 -
MANAGER IN WINDOWS..............................................................................................................................................- 12 -
3-1 LAUNCHING RESTOREIT IN WINDOWS......................................................................................................................... - 12 -
3-2 RESTOREIT START ......................................................................................................................................................... - 12 -
3-2.1 Performing a Quick Task...............................................................................................................................- 12 -
Quick Backup.................................................................................................................................................................................- 13 -
Quick Restore.................................................................................................................................................................................- 13 -
File Level Restore.........................................................................................................................................................................- 13 -
3-3 SYSTEM RESTORE...........................................................................................................................................................- 14 -
3-3.1 Restoring to an Incremental Backup Point.............................................................................................- 14 -
3-3.2 Restoring from a Complete Backup Point...............................................................................................- 15 -
Restoring the entire hard drive from a Complete Backup Point.................................................................................- 15 -
Restoring a partition from a Complete Backup Point......................................................................................................- 16 -
3-4 SYSTEM BACKUP............................................................................................................................................................. - 16 -
3-4.2 Creating an Incremental Backup Point....................................................................................................- 16 -
3-4.2 Creating a Complete Backup Point............................................................................................................- 17 -
3-5 MANAGING BACKUP POINTS.......................................................................................................................................... - 18 -
3-5.1 Introduction to Various Backup Points.....................................................................................................- 18 -
3-5.2 Viewing Backup Point Properties................................................................................................................- 18 -
3-5.3 Deleting a Backup Point................................................................................................................................- 19 -
3-5.4 Locking and Unlocking a Complete Backup Point................................................................................- 20 -
3-5.5 Renaming a Backup Point.............................................................................................................................- 20 -
3-5.6 Exporting an Internal Complete Backup Point as an External Backup Point.............................- 20 -
3-6 FILE LEVEL BACKUP AND RESTORE............................................................................................................................... - 20 -
3-6.1 How to Restore a Specific File.....................................................................................................................- 20 -
3-6.2 How to back up Specific Files or Folders.................................................................................................- 21 -
3-8 RESTOREIT SETTINGS ................................................................................................................................................... - 21 -
General Settings...........................................................................................................................................................................- 21 -
RestoreIT Scheduler....................................................................................................................................................................- 22 -
File Backup Settings....................................................................................................................................................................- 24 -
3-9 UPDATING YOUR PRODUCT............................................................................................................................................ - 26 -
3-10 GETTING ASSISTANCE.................................................................................................................................................. - 26 -
3-11 EXITING THE RESTOREIT MANAGER .......................................................................................................................... - 26 -
CHAPTER 4 RESTOREIT MANAGER IN PRE-OS MODE................................................................................- 28 -
4-1 LAUNCHING THE RESTOREIT PRE-OS MANAGER........................................................................................................ - 28 -
4-2 QUICKLY RESTORE YOUR SYSTEM IN PRE-OS MODE................................................................................................. - 28 -
4-3 RESTOREIT MANAGER IN PRE-OS MODE.................................................................................................................... - 28 -
Incremental Backup Points.......................................................................................................................................- 29 -
Complete Backup Points............................................................................................................................................- 29 -
RestoreIT Settings.......................................................................................................................................................- 30 -
Uninstalling RestoreIT................................................................................................................................................- 31 -
..........................................................................................................................................................- 31 - Exiting RestoreIT
.......................................................................................................................- 33 - CHAPTER 5 REMOVING RESTOREIT
.................................................................................................................................................. - 33 - 5-1 REMOVING RESTOREIT
..................................................................................................................................................................- 35 - CHAPTER 6 FAQ
.................................................................................................- 43 - CHAPTER 7 SOFTWARE LICENSE AGREEMENT
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Chapter 1
Introduction
Chapter 1
Introduction
Instantly recover from system crashes, virus attacks or accidental data deletion.
1-1 Introduction to RestoreIT
RestoreIT is an innovative real-time system restoration ut ility. Once installed, RestoreIT continually
monitors and keeps a complete record of all activities on the hard drive. RestoreIT lets you recover
lost data after a system crash, virus attack, faulty software installation, accidental file deletion or
unintentional formatting of the hard drive. In merely a few minutes, if not seconds, all of the
contents of your hard drive can be restored back to a point in time when your computer was
functioning properly. RestoreIT is different from general-purpose backup software. RestoreIT uses a
unique real-time incremental backup technology, taking up only 5 to 10 percent of the hard drive
space. RestoreIT can be set to automatically back up your computer hourly , daily, or at each system
startup.
1-2 Features
• Flexible System Backup
You can create Incremental Backup Points, a Complete Backup Point for your entire system, or a
hard drive image which includes the hidden RestoreIT Secure Area.
• More choice to save the image file
RestoreIT allows you to save each Complete Backup Point or disk image file to a hard drive,
network share, removable storage media or CD/DVD discs.
• Retrieve an Individual file from image
RestoreIT allows you to pick out an individual file or folder from a complete disk image without
restoring the entire partition or disk.
• File Level Restore
RestoreIT allows you to back up and restore previous versions of a specific file after it has been
deleted, changed or overwritten, without having to restore the entire system to an earlier period
of time.
• 100% protection
RestoreIT allows you to instantly recover from accidental disk formatting, file deletion, virus
attacks or system crash. RestoreIT offers complete system protection, 24 hours a day, 365 days a
year.
• Kills Viruses, Rescues Files
Feel free to download files and open e-mail attachments without having to worry about virus
attacks. Infected or damaged files can be rescued in seconds.
• Only a Fraction of Disk Space Used
RestoreIT uses a unique real-time incremental backup technology, taking up only 5 to 10 percent
of the hard drive space.
• Password Protection
Using RestoreIT, you can lock your system at the DOS level. No unauthorized person can use your
computer.
• Personalized and Secure Complete Backup Point
RestoreIT allows you to name a Backup Point and lock it to preven t accidental removal.
• Complete Backup Point
RestoreIT stores a permanent copy of your hard drive, so even after years of use, you can restore
your system back to the day you first installed RestoreIT.
• Easy to Use
A clear and friendly Graphical User Interface (GUI) makes RestoreIT easy to use. Even a novice
can easily restore a computer back to working order without having to call technical support.
• Intelligent Data Integrity Checking
RestoreIT checks the integrity of the data in the latest Incremental Backup Point and marks it as
mbiguous” if any inconsistencies are found.
“a
• Unlimited Backup Points
RestoreIT can set up numerous Incremental Backup Points, limited only by the hard drive space
available.
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Chapter 2
Installation
- 8 -
Chapter 2
Installation
2-1 System Requirements
To use RestoreIT, your computer must have one of the following Windows operating systems:
Windows 2000 Professional Workstation with Service Pack 4 or higher
Windows XP Professional
Windows XP Home Edition
Windows XP Media Center Edition
Your computer must also meet the following minimum system requirements.
Intel Pentium processor at 133 MHz
256 MB of RAM
20 MB for the program and 5 to 10% of the total hard drive space (at least 400 MB) for
backup activities
Internet Explorer 4 or higher
CD/DVD recorder (optional)
2-2 Pre-Installation Check
Before installing RestoreIT, please do the following:
1.Disable any antivirus programs during the installation, including protection at the BIOS level.
2.Close all other applications before installing.
3.Have the RestoreIT serial number handy (located in the software package).
4. Log on with the administrator or an authorized user account.
5. For optimal performance you should also do the following:
Uninstall any previous version of RestoreIT, if it is installed.
Uninstall Norton SystemWorks or Norton Utilities if either is installed. You can reinstall this
software after RestoreIT has been installed successfully.
Uninstall other data backup/protection software, such as Goback, Recovery Genius, TrueImage,
Acronis Disk Editor, PC Angel, etc.
Run Windows Checkdisk to check for hard drive errors and ensure disk integrity.
Run Windows Disk Defragmenter to combine the free space on your hard drive and repair
fragmented files.
2-3 Installing RestoreIT
1. Insert the RestoreIT CD-ROM disc. The Setup program should start automatically. If it does not,
run the SETUP.EXE file directly from the CD.
2. When the RestoreIT install screen appears, select Continue to go to the next step.
3. When the License Agreement screen appears, select I Accept to continue.
4. Enter your serial number. Select Continue to proceed.
Note: If you do not enter a serial number, RestoreIT will install a trial version that has
limitations on time and functions on your computer.
5. Select an install type, Typical Install (Recommend) or Customized Install., and then select
Continue to start installation.
Note: Typical Install will apply default settings in the following steps to install RestoreIT on
your computer. We recommend that normal users choose Typical Install. Customized Install
allows manual settings and is for advanced users.
RestoreIT will be installed in the path displayed. You can choose anther location to install
RestoreIT, or leave it as default.
6. Click Continue and RestoreIT will be automatically installed to the destination folder.
Note: Typical Install will skip the next step.
7. Assign a disk size for the internal RestoreIT Secure Area to save the backup data (at least 1000
MB is required). RestoreIT will give a recommended size from each partition to create the Secure
Area according to your specified total size. You can modify each partition size manually. For t he
best results, choose the extended partition.
Note:
1. The internal RestoreIT Secure Area is used to store the Pre-OS Mode program,
Incremental Backup Points, Complete Backup Points and File Backup Records. Except for
the Complete Backup Point, the total space needed by the other files is at least 400 MB.
2. The RestoreIT Secure Area can only be created on your primary/bootable hard drive, if multiple
hard drives are present. The RestoreIT Secure Area cannot be resized after it is created. For
better performance, we recommend that you allocate 10% of your total hard drive space for the
RestoreIT Secure Area. If a Complete Backup Point is to be stored in the RestoreIT Secure Area,
you must add the space needed for the Complete Backup Point when assigning the RestoreIT
Secure Area size.
8. Specify a size to save File-Level Backup data from the restoreIT Secure Area (At least 200MB is
required). Click Next to continue the installation.
9. Click OK and you will be prompted to restart your computer. Please eject the RestoreIT
Installation Disc and select Restart to complete the installation. RestoreIT will reboot the
computer and initialize your initial Backup Point. After the system restarts, RestoreIT will begin
an initialization procedure.
Chapter 3
The RestoreIT Manager
in Windows
Chapter 3
RestoreIT
Manager in
Windows
3-1 Launching RestoreIT in Windows To launch RestoreIT in Windows, Select Start on the Windows taskbar, then All ProgramsÆ
RestoreITÆ RestoreIT. You can also double-click the RestoreIT icon
click the RestoreIT icon in the system tray by your clock.
3-2 RestoreIT Start
After launching the program, you will see the RestoreIT Start page (shown as below).
From the Rescue Center, you can see if the Incremental Bakcup and File-Level Backup are enabled
and quickly change their status. Click the enable/ disable link to change their status. You can also view
the time when you create the latest backup point and/or perform a restoration.
From the Space Meter, you can view space usage of the RestoreIT Secure Area.
From the Backup Statistics, you can view the number of Incremental Backup Points, Complete Backup
Points and File-Level backups.
If you have any questions on using RestoreIT, you can view the Online Help file of a flash tutorial
(Quick Tour) from the I need help section.
RestoreIT Start page also allows you to use some frequently used functions like Quick Backup, Quick
Restore and File-Level Restore. From the I want to perform a… section, pick a task to perform. You
will see detailed instruction on how to perform a quick task in the following section in this manual.
3-2.1 Performing a Quick Task
In the I want to Perform a… section on Stat page, you can perform the following tasks:
on the desktop or double-
Quick Backup
The Quick Backup option is used for creating a new
Incremental Backup Point, please refer to section 3-5.1 Introduction to Various Backup Points) to
back up your hard drive and protect your data.
To perform a Quick Backup
1. Select the Quick Start page and click the Quick Backup button to create a new
Incremental Backup Point.
RestoreIT will lock the hard drive during this process. If any program is currently writing to or
reading from the hard drive, RestoreIT will stop creating the Quick Backup Point. If your
computer locks up during this time, restart it manually and try again.
Note: RestoreIT does not create new Backup Points if it is unable to lock your hard drive.
Close ALL applications when you create a new Backup Point.
2. Select Finish when the Incremental Backup Point has been successfully created.
Quick Restore
Choosing this option, you can quickly restore your computer to the state it was in when the most
recent Incremental Backup Point was created.
To perform a Quick Restore
Incremental Backup Point (for a definition of
1. Select the Quick Start page and click the Quick Restore button
will appear and ask you to choose whether to restore Only C Drive or the Entire hard drive.
2. Click Next after you have made your selection. RestoreIT will restart your computer and your
hard drive will revert back to the most recent Backup Point.
3. When the system has restarted, the restoration process will start.
. The restoration dialog box
File Level Restore
This function allows you to quickly retrieve previous v ersions of deleted, changed or overwritten files,
without doing an entire restore operation.
To restore a specific file
1. Select the Quick Start page and click the File Level Restore button
.
2. The File Restore window will open with three main display areas. In the left pane, you can
expand file folders to locate which file you want to retrieve. The top right pane displays available
files located in the selected directory. Click a file to see all backed up versions; this is displayed
in the bottom right pane. Here you can select a version and click Restore, or click Open to
preview the file.
Note: RestoreIT will automatically create a Backup for a specified file each time the file is
modified, deleted or overwritten. By default, all files in the My Documents folder, and all
files with *.doc *.txt *.cpp *.ppt *.xls *.pdf *.rtf extensions are backed up
automatically.
To specify which file or folder to back up, go to Settings Æ File Backup Æ Files and
Folders, or use the File Level Backup Wizard on the Backup page, to add a file or
folder to the list.
3-3 System Restore
3-3.1 Restoring to an Incremental Backup Point
Incremental Backup Points are small in size and you can create unlimited backups of your system.
Incremental Backup Points are stored in the RestoreIT Secure Area and you can easily roll back your
system to any previous state by restoring to an Incremental Backup Point.
To restore an Incremental Backup Point
1. Select System Restore on the main interface, and then Restore to any previous Backup
Point.
2. Choose the Incremental Backup Point that you would like to restore and click Restore Now.
Note:
If you choose to restore the most recent Incremental Backup Point, this is equal to performing
a Quick
Restore.
To perform a Quick Restore you can also do any of the flowing:
• Select Quick Start and then Quick Restore.
• Select System Restore and then Quick Restore
3. Choose to restore the Entire hard drive or Only C: drive and then press Next. A dialog box will
appear to show information on the selected Backup Point. Select Next after you have made sure
this is the correct Backup Point to be restored. RestoreIT will restart your computer and your
hard drive will revert back to the selected Backup Point.
4. After the system has restarted, the restoration process will start.
Note: 1. Choosing to execute an Incremental Backup Point will clear all existing Incremental
Backup Points that were created after that point.
2. After restoring Only C: drive, all existing Incremental Backup Points that were
created before that point, can only be used to restore the primary drive.
3. RestoreIT does not recommend restoring an Ambiguous Backup Point. It will warn
users twice during the restoring process.
3-3.2 Restoring from a Complete Backup Point
Complete Backup PointA is a full backup of all data on the selected drive. Restoring a complete
backup will roll your entire system back to the state when the backup point is created, and all data
on your system will be restored as well.
You can restore either the entire hard drive or a partition from the Complete Backup Point.
Restoring the entire hard drive from a Complete Backup Point
To restore your entire system from a Complete Backup Point
1. Select System Restore from the main interface and then Restore to a Complete Backup
Point. Detailed information of all the Complete Backup Point s are listed in the window below.
This list helps you recognize the backup point you want to restore fr om and find the path when
you create it. Click Restart to restart your computer and enter RestoreIT Pre-OS Mode.
2. In Pre-OS Mode, select the image file of the Complete Backup Point to be restored. You can
either select an Internal Complete Backup Point from the RestoreIT Secure Area, an External
Complete Backup Point from a valid path (Select the first image if there are several image files
for one Backup Point.)
3. Click Next. Select the source partition if you would like to restore only a partition in the
Complete Backup Point. (a Complete Backup Point may contain the data of more than one
partition);
4. Select the Destination Drive and Destination Partition, and then click Next. To restore a single
partition, select only the partition you would like to restore.
5. After reviewing your selections, click Next to confirm your settings and reboot the computer.
6. When the computer restarts, the restoration process will start.
Restoring a partition from a Complete Backup Point
To restore a partition from a Complete Backup Point
1. Select System Restore from the main interface and then Restore to any Previous Backup
Point. You can see all previous created backup points are list in the box. A Complete Backup
Point is shown as
click Restart Now to restart your computer and enter RestoreIT Pre-OS Mode
2. In Pre-OS Mode, select the image file of the Complete Backup Point to be restored. You can
either select an Internal Complete Backup Point from the RestoreIT Secure Area, an External
Complete Backup Point from a valid path (Select the first image if there are several image files
for one Backup Point.)
3. Click Next. Select the source partition from the Complete Backu p Point.
4. Select the destination hard drive and then click Next to select the partition you would like to
restore.
5. After reviewing your selections, click Next to confirm your settings and reboot the computer.
6. When the computer restarts, the restoration process will start.
3-4 System Backup
. Select the backup point containing the partition you want to restore and
3-4.2 Creating an Incremental Backup Point
With RestoreIT, you can create an Incremental Backup Point at any time. All
Points reside in the protected, hidden RestoreIT Secure Area and the number of Incremental Backup
Points is limited only by the space of the RestoreIT Secure Area.
To create a New Incremental Backup Point
1. Either of the following methods will launch the Create a New Backup Point window
• Select the Quick Start page and then Quick Backup;
• Select the System Backup page and then Incremental Backup;
Incremental Backup
2. Enter a name for the Backup point. You can choose to leave the default name. Click Next to start
creating the Incremental Backup Point.
3. RestoreIT will lock the hard drive. If any program is currently accessing the hard drive, RestoreIT
will stop creating the Backup Point. If your computer locks up during this period, restart the
system manually and try again.
Note: RestoreIT does not create new Backup Points if it is unable to lock your hard drive.
Close ALL applications when you create a new Backup Point.
4. Select Finish when the Incremental Backup Point has been successfully created.
3-4.2 Creating a Complete Backup Point
A Complete Backup Point is a full backup of all data on the selected drive(s). You can choose to
create a Complete Backup Point in the RestoreIT Secure Area (Internal Complete Backup Point) or to
create the Complete Backup Point in other places, such as on the local disk, on a network place, to a
movable storage media like a USB disk or burn it directly to a CD/DVD (Ext ernal Complete Backup
Point). Both Internal Complete Backup Points and External Complete Backup Points are created in
the RestoreIT Pre-OS Mode.
To create a Complete Backup Point
1. Select System Backup from the menu interface, and then Complete Backup.
2. A screen will appear to prompt you to restart your computer and create the Complete Backup
Point in Pre-OS Mode. Close any open programs or files and click OK to restart computer and
continue creating the backup point.
3. In Pre-OS Mode, select the Source hard drive in the upper pane, and then select the Source
Partition(s) you want to back up in the lower pane. Click Next to continue.
Note: Normally, there is only one hard drive installed on a computer and you can skip to
selecting the partition(s).
4. Select a location and enter the name of the image file and any comments . Click Next to continue.
Here you can choose to store the backup file in the RestoreIT Secure Area as an Internal
Complete Backup Point or, you can save it as an External Complete Backup Point which is
stored outside of the RestoreIT Secure Area and stored on the hard drive, a network place, a
removable storage media, such as USB hard drive or a CD/DVD.
Note: If you choose to store a Complete Backup Point on a CD/DVD, and the data are stored on
several discs, use the first disc to start the restoration process. You will be prompted to insert
the next disc when it is needed.
5. After reviewing your selections, click Next to confirm your settings and begin backing up the
selected partition(s) to a Complete Backup Point.
Note: RestoreIT will divide the Complete Back up Point into several volumes and let you save
these images in different locations if:
1. The selected target location does not have enough space to contain the image; or
2. The size of the Complete Backup Point is more than 2 GB. (If backing up to a NTFS partition,
you do not have this limitation.)
6. After the Complete Backup Point is successfully created, click OK to restart you r computer.
3-5 Managing Backup Points
With multiple backup points created and stored on your system, RestoreIT allows you to view
properties, delete, rename and lock/unlock your restore points. You can also export a Complete
Backup Point from the RestoreIT Secure Area.
3-5.1 Introduction to Various Backup Points
To provide a complete protection of your system, and a flexible way to restore your data, RestoreIT
offers three different types of backup points – Incremental Backup Point, Internal and External
Complete Backup Points.
1.Incremental Backup Point is an image file created with our incremental backup technology. It is
small in size and unlimited in number. It is stored in the hidden protected RestoreIT Secure Area.
(The number of Incremental Backup Points is limited only by the amount of available hard drive
space.)
Note: At each system startup, RestoreIT checks the data integrity of the latest Incremental
Backup Point. If it finds any inconsistenc ies, it will mark the Incremental Backup Point as
an Ambiguous Incremental Backup Point. Inconsistencies can occur if data is
changed while RestoreIT is not monitoring the hard drive drive. We do not recommend
restoring from an Ambiguous Incremental Backup Point.
2.Internal Complete Backup Point is an image file created by performing a complete backup of all
data on the selected drives or the whole hard drive. The Internal Complete Backup Point is stored
in the hidden RestoreIT Secure Area and can be exported out of the partition as an External
Complete Backup Point at any time. (Only one Internal C omplete Backup Point can reside in the
RestoreIT Secure Area at a time.)
3.External Complete Backup Point is also an image file created by performing a complete backup.
It is the same as an Internal Complete Backup Point. The difference is that an External Complete
Backup Point can be saved any place outside of the RestoreIT Secure Area, on the local hard
drive, a network location, a removable storage media such as USB hard drive or burn it directly
to a CD/DVD. One advantage of the External Complete Backup Point is that it can be mounted as
a temporary partition on your system, and allows you to view and copy out any content from
Windows Explorer.
Note:
All three kinds of Backup Points cannot backup the RestoreIT Secure Area.
3-5.2 Viewing Backup Point Properties
This section shows the information and settings of a Backup Point. This will help you recognize and
manage your Backup Points.
To view a Backup Point’s properties
1. Select System Restore from the main interface and then Restore to any previous Backup
Point.
2. Single-click a backup point to highlight the selected item and then click Property from the
buttons on the right, to launch the Backup Point Property dialog box. (shown below)
3-5.3 Deleting a Backup Point
To Delete an Ambiguous or Complete Backup Point
1. Select System Restore from the main interface and then click Restore to any previous
Backup Point.
2. Highlight the desired Backup Point(s) and select Delete.
Note: 1. Only ambiguous Incremental Backup Points and Complete Backup Points that
are stored inside the RestoreIT Secure Area can be deleted.
2. If you choose to delete a Complete Backup Point that has been locked, RestoreIT
will prompt the message, “Please unlock it first and then delete it .”
3. After you click OK, another dialog box will launch to warn you that preceding Backup Points will
be cleared. Click Yes to continue.
4. Another confirmation dialog box will launch to list all the Backup Po ints to be deleted. Click Next
to continue.
Note: 1. Choosing to delete an Ambiguous Incremental Backup Point will clear all
Incremental Backup Points created before that one.
2. Choosing to delete a Complete Backup Point will clear all Backup Points in the
RestoreIT Secure Area. Please make sure it is your intention to delete these items before
taking this action!
5. Select Next to restart the PC and finish the operation.
3-5.4 Locking and Unlocking a Complete Backup Point
Only the Internal Complete Backup Point can be lock ed and unlocked. The Incremental Backup
Points and External Complete Backup Points do not have this function.
The default setting of the Complete Backup Point is locked.
To unlock a Complete Backup Point
1. Select System Restore from the main interface and then Restore to any previous Backup
Point.
2. Highlight the Complete Backup Point from the Backup Point list an d click the Unlock Button,
located on the right side of the window.
After you unlock the Complete Backup Point, repeat the process to lock it again. This will protect the
Backup Point from being deleted.
3-5.5 Renaming a Backup Point
After you have created an Incremental Backup Point, you can modify its name so that you can easily
recognize the backup point for future use.
To rename a Backup Point
1. Select System Restore from the main interface and then Restore to any previous Backup
Point.
2. Highlight the Backup Point and click the Rename button, located on the right side of the window.
Enter the new name (Up to 255 characters) and click OK t o fi ni sh.
3-5.6 Exporting an Internal Complete Backup Point as an External Backup Point
The RestoreIT Secure Area can store only one Complete Backup Point at a time. But RestoreIT allows
you to export the Internal Complete Backup Point and save the backup point as an External
Complete Backup Point
To export an Internal Complete Backup Point
1. Select System Restore from the main interface and then click Restore to any previous
Backup Point.
2. Highlight a Complete Backup Point and click the Save as button on the right side of the window.
3. Select the path to store the Complete Backup file and click OK.
3-6 File Level Backup and Restore
3-6.1 How to Restore a Specific File
This function allows you to retrieve previous versions of a specific file after it was deleted, changed
or overwritten, without doing an entire restore operation.
To restore a specific file
1. Select the File Level Restore page and then File Level Restore.
2. The File Restore window will open. Please refer back to Chapter
detailed instructions on how to operate in this window.
Note: You can also right-click a specific file in Window Explorer and select File-Level Recovery to
open the File Restore window.
3.2.3 File Level Restore for
3-6.2 How to back up Specific Files or Folders
The File Level Backup Wizard guides you through setting up the file level backup protection.
To add files or folders to File Level Backup using the Wizard
1. Select the File-Level Restore page and then click File-Level Backup Wizard.
2. The File-Level Backup Wizard will launch. Select Add a file or Add a folder and click Next.
3. Follow the on-screen instructions to add files or folders. Click Finish to exit the wizard.
Note: You can also specify files or folders to protect in the File Level Backup by selecting the
Settings page from the main interface, From this page click Settings and the Settings window will
open. Click File Backup from the menu on the left and then click the Add Files button on the
right side of the window. The File Level Backup window will open, click the Add button on the right
side of this window and proceed to select the files to be backed up. Please refer to Chapter 3-8.3
File Level Backup Settings for related instructions.
3-8 RestoreIT Settings
RestoreIT settings allow you to modify general settings, backup/restore schedules and file level
backup settings.
To modify RestoreIT settings
Selecting Settings from the main interface and then click Settings in the window that follows. The
settings dialog box will be displayed (as shown below).
There are three major categories in this dialog box, General, Scheduler and File Backup.
General Settings
The General tab in the Settings screen provides an overview of the RestoreIT Secure Area and some
general settings of the program.
• Disable Incremental Backup
Check this box to stop creating any new Incremental Backup Points. This function will override
the settings in the backup scheduler.
The pie table provides you with statistics on the used and available space for the RestoreIT
Secure Area.
• Disable File Level Backup
Check this box to disable the File-Level Backup function.
• Show RestoreITT Logo at startup
Check this box to display RestoreIT logo each time the program starts.
• Prompting when the free space is low
If this option is enabled, the Prompt me when the free space is less than option will display
a warning message when the free space in the RestoreIT Secure Area is less than the specified
percentage of the total space size.
• Prompt me if there is a new version available
If this option is enabled, RestoreIT will check whether there is a new version of RestoreIT
available on the FarStone website. If a new version is found, you can download the setup
program and upgrade your RestoreIT.
• Display icon in system tray when I log on Windows
If this option is enabled, the RestoreIT icon will automatically display on the Taskbar Notification
area at each system startup.
• Password Required to access RestoreIT
Check this box to enable password protection for the program. Set a password for RestoreIT to
protect your program settings from being modified by unauthorized uses
To set/change the password, click Set Password, and then enter your current password (by
default there is no password set). Enter the new desired password (maximum of eight characters)
and re-enter it to confirm your password.
After the password is applied, RestoreIT will ask for a password upon starting the application. If
you enter a wrong password five times RestoreIT will shut down automatically (you can try again
by restarting the application). Please memorize your password and keep it confidential.
RestoreIT Scheduler
RestoreIT provides flexible and easy-to-use schedule settings. Select the Scheduler on the Settings
screen. There are two options for this category.
¾ Backup Scheduler
This option allows you to configure a schedule for creating your Incremental Backup Points.
Creating a Backup Point Automatically
Check the Create Incremental Backup Point Automatically box to enable this function.
• Create a new Backup when the system starts up: Using this option, your PC will create a
Backup Point automatically every time the system starts up.
Create one new Backup Point every (
between 1 and 30 days.
After selecting this option, your PC will create a Backup Point every (
that you have set. These days are not accumulated. For example, if the setting is for every
two days and your PC does not start up within six day s, when you start up, RestoreIT will
create only one Backup Point automatically.
Create a new Backup Point only at system startup.
Using this option, RestoreIT will create a Backup Point every time you boot up.
• Create Backup Points while the system is running: Using this option, RestoreIT allows you
to create Backup Points while you are using your computer. You can set RestoreIT to create a
Backup Point every 1 to 720 hours.
number) of day(s). Choose an amount
number) of day(s)
Note: During the RestoreIT Backup Point creation process, any program reading from or
writing to your hard drive may affect the creation of the Back up Point. At anytime if
there are any possible conflicts, RestoreIT will stop creating the Backup Point and will
not affect normal operations.
¾ Restore Scheduler
This option allows you to set a restore schedule and enables you to restore your system at a pre-set
schedule. Here are the detailed descriptions of these settings.
Restoring to a Backup Point Automatically
If you would like to let RestoreIT restore to a specified Backup Point automatically, check the
Restore Automatically check box to enable this function and at the same time, specify the backup
point to restore and the restore mode.
The number in the box indicates the ID number of an Incremental Backup Point in the Backup Point
list. (Please refer to chapter
3-5 Managing Backup Points for more information).
• Restore at system startup: Your computer will revert to a specified Backup Point
automatically every time the system reboots. You can schedule RestoreIT to:
Restore system every (
After selecting this option, your PC will revert to the specified Backu p Point every (
number) of day(s). Choose an amount between 1 and 30 days.
number)
of day(s) that you have set. However, if for example, you schedule RestoreIT to restore the
system every two days but you do not start your PC for six days, when you start your
system, RestoreIT will create only one Backup Point, and will restore your comput er back to
the specified Backup Point.
Restore system at every startup.
Using this option, RestoreIT will automatically restore your computer to the specified Backup
Point every time you reboot your system.
• Restore while the system is running: Your system will restore to a specified Backup Point
automatically for a pre-set number of hours (between 1 to 720 hours)
File Backup Settings
The File level backup function protects specified files by creating a backup each time the specified
files are modified, deleted or overwritten and allowing you to restore the old version at any time.
The file backup settings provide you with a convenient way t o configure your file level backup
settings. You can configure which files/folders or what types of file need to be protected, and
configure other settings such as number of backup copies and the space limitation etc.
¾ Files and Folders
This page allows you to specify the general file types (extensions), folders or specific file that
RestoreIT needs to automatically back up.
All files and folder protected by RestoreIT are listed in the box on this page. By defau lt, all files on
the hard drive with “.doc”, “.txt”, “.xls”, “.ppt”, “.pdf”, and “.rtf” extensions, and all type of files in
My Documents are included.
Adding Files to be protected
Click Add Files: to start adding any specific file(s).
Click Add and select the file(s) you wish to add from your hard drive to the protected file list.
Click Delete to exclude any file from the list and RestoreIT will stop protecting this file or file type
(extension).
Adding Folders to be protected
Click Add Directory to start adding a folder to the protected list.
Click Add and select the folder from your hard drive.
You can choose to back up all files or only the specified fi le types (files with certain extensions). If
the types you want to backup are not on the list, you can manually add a file type by clicking Add
and type the file extension to be included.
Check the Include sub-folders box if you want to back up the files in sub-folders.
Excluding Files or Folders from the Backup List
Select a file or folder and click the Delete button to exclude it from the Backup File List.
¾ Other
Here you can set other file level backup settings.
• Copies: You can choose to back up a specified number of copies (between 1 to 50 copies), or
unlimited numbers of copies until the file backup space is used up. (RestoreIT will prompt you to
delete unneeded backup versions if the file backup space is used up.)
• Space limitation: You can specify a size limit (between 1MB to 200MB). RestoreIT will not back
up a file if its size exceeds the limit. You can also set RestoreIT to prompt you if the backup
space is less than your pre-set percentage, You can specify a percentage between 5 and 30
percent.
• Other: Select this option to display the back up progress when performing a File-level back up.
3-9 Updating Your Product
When using RestoreIT to protect your computer, you should visit FarStone’s website
www.farstone.com) periodically to check if th ere are any new updates available and update your
(
copy of RestoreIT. Select the Settings page then Live Update; you will be guided to the
corresponding page on FarStone website where you can check for new updates.
3-10 Getting assistance
RestoreIT provides you with Online Help and a Flash tutorial to help you get familiarized with
RestoreIT.
¾ View RestoreIT Tutorial
Click on the Help button and then select Product Tour to view the Flash tutorial on using RestoreIT.
¾ View RestoreIT Online Help
Click on the Help button and then select Help from the dropdown menu.
3-11 Exiting the RestoreIT Manager
When you finish setting up RestoreIT, click the close button on the upper right corner of the program
interface or choose Exit from the right-click menu of the task bar icon to close the RestoreIT
Manager. RestoreIT will continue to run in the background.
Chapter 4
RestoreIT Manager
in Pre-OS Mode
Chapter 4
RestoreIT Manager in Pre-OS Mo
de
4-1 Launching the RestoreIT Pre-OS Manager
To launch the RestoreIT Pre-OS Manager, press the space bar after system POST (Power-On-SelfTest), but before Windows begins to load.
Enter your password (if specified) and press Enter to access the main screen of RestoreIT. (If no
password has been set, the password box will not be shown.)
4-2 Quickly Restore Your System in Pre-OS Mode
After RestoreIT has been launched, you will see the follow ing screen.
Click Quick Restore to restore your computer to the most recent Incremental Backup Point.
Please refer to chapter
4-3 RestoreIT Manager in Pre-OS Mode
After booting to RestoreIT Pre-OS, click the Advanced button to enter the Pre-OS RestoreIT
Manager as shown below.
3-2.2 Quick Restore for detailed instructions on performing a Quick Restore.
Incremental Backup Points
Click on Incremental Backup Points to display a list of all Incremental Backup Points. The first
available Backup Point will be the one most recently created.
Use your mouse to select the Incremental Backup Point, and then choose whether to restore the
entire hard drive or the C: drive only. Click OK to start the RestoreIT restoration process. A
complete restore can take from 20 seconds up to 10 minutes, depending on the number of files
affected. Once the system has restarted, your PC will be restored to the chosen Backup Point. All file
modifications and additions made after the Backup Point date will be cleared and any files removed
or damaged on your system that existed prior to the creation of the Back up Point will be restored.
If you want to delete an Incremental Backup Point, use your mouse to select a Backup Point to
delete; then click the Delete this Backup Point radio button and click OK to delete this Backup
point.
Note: Deleting an Incremental Backup Point will clear all Incremental Backup
Points created before that one.
Complete Backup Points
From the Pre-OS RestoreIT Manager, click on Complete Backup Points. Next, click Browse to
select the Complete Backup Point from your hard drive, CD/DVD drive or network storage location.
You can view the description in the box below to make sure it is the on e you want to restore. Click
Next to start the restoration process. Refer back to chapter
Point for more information on how to complete the restoration process.
3-3.2 Restoring from a Complete Backup
RestoreIT Settings
Click Settings to open the RestoreIT-Settings window. It provides several options to manage your
backup strategy.
Password:
To enable password upon system startup, check the Check password required to access
RestoreIT box.
Click Change Password to manage your password setting.
Security:
In the Security settings, you can enable or disable the automatic creation of Backup Points. Pre-OS
Mode will create a Backup Point every (
accumulated. For example, if the setting is for every two days and your PC does not start up within
six days, when you start up RestoreIT will create only one Backu p Point automatically.
number) of day(s) that are specified. These days are not
You can also enable/disable RestoreIT Incremental Backup and Complete Backup functions easily, by
un-checking or checking the appropriate check box.
Network:
Click Configure to manually setup your network settings if you cannot access the network when you
back up to or restore from a network place. You can set your network adaptor, the IP address of
your compute and the LAN settings here.
Uninstalling RestoreIT
This option allows you to completely remove RestoreIT from your system. All disk space held by
RestoreIT will be released.
Exiting RestoreIT
This option allows you to exit from the Pre-OS RestoreIT Manager.
Chapter 5
Removing RestoreIT
Chapter 5
Removing RestoreIT
5-1 Removing RestoreIT
1. If the RestoreIT Manager is opened in Windows, we suggest you close it before running
Uninstall RestoreIT.
2. Select Start on the Windows taskbar, then All Programs Æ RestoreIT Æ Uninstall RestoreIT.
3. Confirm that you would like to remove RestoreIT.
4. Once you enter your password, you will be able to remove RestoreIT completely. (If you have
never set the password, the password dialog box will not be shown.)
5. RestoreIT will be removed completely when your computer restarts.
You can also safely remove RestoreIT using one of the following three methods:
1. Remove RestoreIT using the Add/Remove Programs option in the Windows Control Panel.
2. Remove RestoreIT in the Pre-OS Mode environment.
Chapter 6
FAQ
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Chapter 6
FAQ
1. Do I need to do anything before installing RestoreIT?
A: We strongly recommend that you run the Windows Checkdisk program to check for hard drive errors
before installing RestoreIT. The Checkdisk utility can be started by running Chkdsk.exe from a
command prompt or by using the RestoreIT, Pre-Installation Checklist. Note: Running Checkdisk from
either location will require a system reboot for the operation to be completed.
2. After I installed RestoreIT and restarted the computer, my system crashed. How can I
install RestoreIT without it crashing my system?
A: You may have assigned all the free space in your C drive for the RestoreIT partition. If all of the free
disk space on C: is assigned as the RestoreIT partition, the system on partition C: would not be
accessible. Therefore the system cannot be loaded. You should reserve at least 200 MB of free
space in partition C: to avoid this type of error.
3. I installed RestoreIT on a Compaq PC and then restarted the computer but the following
error message comes up: “You have installed vb twice, please uninstall and review
FarStone’s FAQs.” How can I fix this?
A: Some computers such as Compaq and HP come with system backup/restore software already pre-
installed. These programs may cause conflicts with RestoreIT and prevent it from being installed on
these computers. We recommend that you remove all other system backup/restore software first
before trying to install RestoreIT again.
4. I would like to get help from FarStone technical support. What kind of information
should I give the technician?
A: In order to assist you better, please send us the following files: Dpssetup.log, PartitionCut.log,
Autosetup.log, Vbptask.log and Diskdata.log. These files reside on the same directory as the
RestoreIT program.
5. Can RestoreIT fix the system after my hard drive has been mistakenly formatted or
repartitioned?
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A: RestoreIT can fix the system only if it was installed prior to the mistaken formatting or
repartitioning.
6. Can I use disk tools such as F-disk, PartitionMagic and Norton Speed Disk after
RestoreIT is installed on my computer?
A: No. While RestoreIT is compatible with this software, certain functions within these utilities may
cause RestoreIT to stop functioning or at worst, cause RestoreIT to be uninstalled.
7. What should I do if I see error message “0xe23” while installing RestoreIT?
A: This error occurs in versions of RestoreIT prior to 3.02. To solve this issue, please complete the
following steps:
a. Install RestoreIT version 3.03 or later on your computer;
b. Enter the BIOS setup and detect the hard drive information. Select LBA mode for your hard
drive.
c. Run Checkdisk (chkdsk.exe /f) to scan all partit ions on your computer.
8. What should I do if I see error message “0xe2f” while installing RestoreIT?
A: Please contact our technical support staff to obtain a tool to repair the logic error in your hard drive.
9. There are two hard drives on my computer. Why can’t I choose to create the RestoreIT
partition on the second hard drive?
A: If there are multiple hard drives on your computer, RestoreIT can only recognize the primary drive
and protects the data in it. But you can create a Complete Backup Point for the secondary drive.
Please refer to section 3-4.2 “Creating a Complete Backup Point” for more information.
10. Multiple operating systems, including Linux, are installed on my computer. Can
RestoreIT protect all three systems?
A: RestoreIT is designed for Windows users only, and it protects one Windows only. Multi-boot windows
is not supported.
11. Does RestoreIT work in Windows Safe Mode? If so, are there any limitations when
using RestoreIT in Safe Mode?
A: Yes. RestoreIT will work in Windows Safe Mode.
12. Why do I get error message “8112” when I try to create a Complete Backup Point?
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A: The amount of partition space allocated for RestoreIT is not big enough to contain the Complete
Backup Point you tried to create. You can resolve this problem by reinstalling RestoreIT an d allotting
more disk space for your RestoreIT partition.
13. I formatted my hard drive in Pre-OS Mode by using a startup floppy disk. Can I recover
lost data using RestoreIT?
A: If you start your computer using a startup floppy disk and you format the hard drive in Pre-OS
Mode, you will only be able to restore the system using the Complete Backup Point. However, if
you use a startup floppy disk to boot your system from the “Boot from A:” option in Pre-OS Mode
and reformat your hard drive, then you will be able to restore y our system from Incremental
Backup Points as well.
14. Can I use Norton Ghost to copy a hard drive on which RestoreIT is inst alled?
A: Yes. RestoreIT version 3.01 or later is compatible with all versions of Ghost except Ghost 2003. If
you are using Ghost 2003, in order to copy the hard drive properly you need to modify the Ghost
Properties by typing in “parameter –ib” behind the Target command.
15. While I was uninstalling RestoreIT, a disk information error appeared. What shou ld I
do?
A: This message appears under the following circumstances:
a. If you assigned an unformatted partition for RestoreIT while installing the program, RestoreIT
will ask you whether or not you wish to revert the RestoreIT partition back to free space when you
remove the RestoreIT program. Just click “OK.”
b. The RestoreIT uninstall program detected that the RestoreIT partition structure has been
changed (e.g. re-partitioning the disk using F-disk). It may cause a partition information error if
the program removes the RestoreIT partition from your computer. If you do not want to change
the disk partition, please restore your system and then launch the uninstall program again.
16. Does RestoreIT support multi-boot systems?
A: No.
17. RestoreIT displays a message saying that there is not enough space to create a
RestoreIT partition but I know that I have plenty of free disk space for this. What
should I do to resolve this problem?
A: Please use the following methods to solve the problem:
During installation, select a partition in the partition tool window. Then enter the partition size you
want to create for RestoreIT and click “OK” to restart the computer. Before entering Windows, the
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tool will run the disk defragmenter and create a partition for RestoreIT. RestoreIT will continue
installing after Windows is booted.
In order for RestoreIT to defragment your system, please do the following:
1. Do not restart the system while defragmenting.
2. The partition tool supports FAT32 and NTFS only. It cannot defragment FAT16 or other
partitions.
3. Confirm the partition information listed by the partition tool.
4. Windows may scan the system after the disk defragmentation.
18. I started creating a Complete Backup Point in Pre-OS Mode but I found that the size of
the Complete Backup Point is too big and it is taking too much time to create. Can I
stop creating the Complete Backup Point and create it later?
A: Yes. If you want to stop creating the Complete Backup Point in Pre-OS Mode, just press “Esc” on the
keyboard and select “Yes” from the popup window to confirm the cancellation.
19. What should I do if the antivirus software (e.g. Norton Antivirus) gives me a virus
warning continuously when I am installing RestoreIT?
A: When you are installing RestoreIT on your system, the setup program w ill write data onto your hard
drive. Some antivirus software will regard this process as a virus attack and prompt you with a
warning. We strongly recommend you disable real-time protection before installing RestoreIT.
Then enable it again after the setup process is complete.
20. Can I use an “ambiguous” Backup Point to restore my system?
A: RestoreIT checks Backup Points for integrity after they are created. If the Backup Point is damaged
or invalid for restoration, it will be marked as an “ambiguous” Back up Point. You should not restore
to those Backup Points.
21. Why do I see a “0xe2” error when trying to install RestoreIT on a system with four
operating systems?
A: A maximum of four operating system entries can reside on a computer. If all four entries are filled,
then RestoreIT cannot be installed.
22. Is the process of creating a Complete Backup Point necessary?
A: You can choose to have Incremental Backup Point protection only. However, we recommend that
you create a Complete Backup Point on which you can always rely.
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23. If, for example, I restore my system to yesterday, all files changed or cr eated today will
be lost. Is there any way to restore to yesterday without losing today’s saved files?
A: Yes. You should store all of your saved documents in a different partition. When you restore, only
restore your system partition. This way your newer files will not be lost when you restore y our
system.
24. Can RestoreIT really protect my PC from being destroyed by a virus?
A: Yes. When a virus attacks your PC, common system files, applications, MS Word documents or VB
SCRIPT will be infected. Using RestoreIT to revert your system back to the day before the virus
infection, all files on your hard drive will be fre e of viruses. Therefore all infected files will have
been cleaned.
25. Does RestoreIT provide support for Windows advanced power management?
A: Yes. RestoreIT supports all Windows advanced power management features (Standby, Sleep,
Hibernate).
26. Why did my computer system crash while RestoreIT was loading the hard drive driver?
A: This problem will only occur on a computer whose hard drive does not support UDMA3. Please
disable UDMA in CMOS setup.
27. When I was creating a Complete Backup Point, it tells me “The size of the Complete
Backup Point is more than 2GB. Do you want to create another Backup Point to contain
the rest of the data?”
A: The size of a Complete Backup Point cannot exceed 2GB when it is created on a FAT32 partition. If
there is more than 2GB data to be backed up to the Complete Backup Point, another backup file will
be created to contain the rest of the data. Note: only the first volume (the first Backup Point)
should be selected when using such points to restore your computer.
28. When I tried to restore from a Complete Backup Point stored outside the Rest oreIT
partition, I received an error message saying “The Backup Point you selected does not
include the header data of the partition. The selected Backup Point cannot be used”.
Why can’t I use this Backup Point?
A: Only the first volume in the series of the Complete Backup Point has the ability to start the
restoration process because it contains the initial data of the sou rce partition/disk. Also refer to
questions 28 and 33.
29. Sometimes, when RestoreIT is burning a Complete Backup Point onto a blank CD, the
progress bar is not moving and the keyboard locks up. Why?
A: Before creating the Complete Backup Point, RestoreIT requires a period of time to initialize the data.
At this time, the progress bar might not be moving. However, the program is still running in the
background. RestoreIT will also lock your keyboard when you are writing the image to a CD so that
the keyboard is unusable.
30. If the source partition is a bootable partition (e.g. C:\) but the target partition is not,
can the target partition be used to boot the system after restoration?
- 39 -
A: Yes. Please do the following:
1. Modify your boot.ini file.
a. If you are in DOS, enter the boot partition (C:\) and type “edit boot.ini” to modify this
file.
b. If you are in Windows, the file boot.ini might be hidden. Select Show hidden files and
folders from ToolsÆFolder Options menu to show boot.ini, then open it.
2. Add the following to boot.ini:
multi(0)disk(0)rdisk(X)partition(Y)\Folder=" Description "
X: is HDD number, generally defined as 0 – 3. Number 0 is the primary master, 1 is the primary
slave, 2 is the secondary primary and 3 is the secondary slave;
Y: is partition ID, generally defined as 0-25, 0 is for the first partition.
Folder: is the location where the boot files are stored. If your system is Windows 2000, it
should be defined as WINNT. If it is Windows XP, it should be Windows.
Description is the comments for the options in the splash screen at system startup.
31. When I try to revert to a Complete Backup Point stored in the RestoreIT partition, it
displays a message "The partition structure of the current hard drive does not match the
partition structure in the Complete Backup Point. Reverting to this Backup Point will
renew the partition structure. If there are NTFS partitions on your hard drive, the
restoration may result in data loss or system boot failure. Do you want to proceed?"
A: RestoreIT will verify data consistency in the Back up Point and the disk partition to be restored before
reverting to a Backup Point. If you resized the partition that is protected by the Backup Point, and
enlarged the size of the NTFS partition that is not protected by the Backup Point, the restoration
may result in data loss or system boot failure.
32. Why aren’t all the files on my hard drive listed in the File Restore window?
A: Users should specify file types and folders for RestoreIT to back up. Only the specified files will be
backed up and listed in the File Restore window. Please refer to section
more information.
33. I specified a file type to be backed up. Why didn’t RestoreIT create a backup version
after I overwrote a file of this type?
A: Different applications have different ways to save a file. We cannot exclude the possibility that some
types of files cannot be protected by RestoreIT when they are saved by certain applications. If you
encountered this kind of problem, please send a list of the file type(s) and the application(s) using
this file type(s) to a FarStone technical support representative.
http://www.farstone.com/home/ensite/support/support.shtml
34. Can I restore a file that was in a formatted partition?
A: No. But you can first restore the partition using an Incremental Backup Point or a Complete Backup
Point created before that partition was formatted.
35. When I right-click a renamed file in Windows Explorer, why can’t I find previous
versions of this file that existed before it was renamed?
A: If a file is renamed, RestoreIT will treat it as if it’s a new file. If you need to access versions of the
file from before it was renamed, open the File Restore window from the RestoreIT main interface to
find it by the pervious name.
36. Will RestoreIT back up a file that is infected by a virus?
A: Yes. RestoreIT will create a backup version as long as a file is modified, overwritten or deleted,
whether or not the file is infected. But if the file is intact when the backup version is created, you can
use this backup to restore the file once it is infected.
3-1.4 File-level Restore for
- 40 -
37. After uninstalling RestoreIT I tried to access the partition that was allocated for
creating the RestoreIT partition and RestoreIT prompted me to format the partition and
indicated that all the data in that partition will be lost. What should I do?
A: This message is due to a possible error in the file system of that partition. Please run the Windows
Check Disk tool by right-clicking on the partition in Windows and selecting Properties-> Tools ->
Error-checking.
38. I had a USB hard drive on my computer. But RestoreIT cannot recognize it when I try to
create a complete backup point. How can I solve it?
A: Please try the following methods:
(1) If you plugged in the USB hard drive after launching RestoreIT, please restart you computer
and try again.
(2) Set USB Mode as Hi-Speed in BIOS or enable USB 1.1
(3) Remove RestoreIT and install the latest version of RestoreIT.
39. I had a large storage capacity hard drive (>137G) on my computer. Why was RestoreIT
automatically uninstalled after I had finished installing it and rebooted the system?
A: This may because your BOIS does not support the large storage capacity hard drive. Contact the
manufacture of your computer to upgrade the BIOS.
40. How can I create an image to a shared folder on a local network location?
A: First you must make sure the local network setting are correctly configured and you have the
appropriate permissions to access the shared folder you want to backup to. In the Select Image
Location box, click Browse to select the location through Windows My Network Places interface, or
directly enter the full path and the file name into the Path field. The path should be a full network
path including the name of the image file. A sample network path would look like this:
\\192.168.0.111\ShareDir\Image.sco.
Please refer to chapter 3-4.2 Creating a Complete Backup Point for more information.
41. Is there any limitation when I restore from an image over the network?
A: RestoreIT can restore an image file sized below 2GB when restoring from a network location. When
backing up an image to a network locatoin, RestoreIT can automatically split the file into several
volumes with a maximum size of 2GB each. You can select the first volume of the image to be
restored. But, if you share an image stored in an NTFS partition that is over 2GB, you cannot
restore from it on another computer over the network; this file must be copied back to the local
computer to perform a successful restore
- 41 -
Chapter 7
Software License
Agreement
- 42 -
Chapter 7
Software License Agreement
FARSTONE TECHNOLOGIES INC. (FARSTONE) END USER LICENSE AGREEMENT FOR SECURE PC,
HEREAFTER REFERRED TO AS THE "SOFTWARE"
PLEASE READ CAREFULLY: THE USE OF THIS "SOFTWARE" IS SUBJECT TO THE "SOFTWARE"
LICENSE TERMS OF FARSTONE AND OTHER LICENSORS WHOSE SOFTWARE MAY BE BUNDLED WITH
THIS PRODUCT.
BY YOUR USE OF THE "SOFTWARE" INCLUDED WITH THIS PRODUCT YOU AGREE TO THE LICENSE
TERMS REQUIRED BY THE LICENSOR OF THE "SOFTWARE", AS SET FORTH BELOW. IF YOU DO NOT
AGREE TO THE LICENSE TERMS APPLICABLE TO THE "SOFTWARE", YOU MAY RETURN THE ENTIRE
UNUSED PRODUCT FOR A FULL REFUND.
In return for acquiring a license to use the farstone "software", which may include software from
third party licensors, trial versions or copies of the "software" and patches made available by farstone,
and the related documentation, you agree to the following terms and condition s:
A. Single User License: This Agreement grants you, the Licensee, a License to:
(a) use the "Software" on a single computer system or network, and only by a single user at a time.
If you wish to use the "Software" for more users, you will need an additional License for each user.
(b) make one copy of the "Software" in machine-readable form solely for back-up purposes, provided
you reproduce FarStone's copyright proprietary legends. Notwithstanding the foregoing, the
"Software" may be used on the home, laptop or other secondary computer of the principal user of the
"Software", and an additional copy of the "Software" may be made to support such use. As used in
this License, the "Software" is "in use" when it is either loaded into RAM or installed on a hard drive
or other permanent memory device. The "Software" may be "in use" on only one computer at any
given time. (Different License terms and fees are applicable for networked or multiple user
applications.) As a specific condition of this License, you agree to use the "Software" in compliance
with all applicable laws, including copyright laws, and that you will not copy, transmit, perform or
distribute any audio or other content using the "Software" without obtaining all necessary Licenses or
permissions from the owner of the content.
B. Multiple User License: This Agreement grants you, the Licensee, a License to:
Make one copy of the "Software" in machine-readable form solely for back-up purposes, provided you
reproduce FarStone's copyright proprietary legends.
You must acquire and dedicate a License for each separate computer on which any part or portion of
the "Software" is installed or run As used in this License, the "Software" or any part or portion of the
"Software" is "in use" when it is either loaded into RAM or installed on a hard drive or other
permanent memory device including any networked or shared environment where either direct or
indirect connections are made through software or hardware which pools or aggregates connections.
As a specific condition of this License, you agree to use the "Software" in compliance with all
applicable laws, including copyright laws, and that you will not copy, transmit, perform or distribute
any audio or other content using the "Software" without obtaining all necessary Licenses or
permissions from the owner of the content.
C. Restrictions: You may not distribute copies of the "Software" to others or electronically transfer
the "Software" from one computer to another over a network. You may not post or otherwise make
available the "Software", or any portion thereof, in any form, on the Internet. You may not use the
"Software" in a computer service business, including in time-sharing applications. The "Software"
contains trade secrets and, in order to protect them, you may not decompile, reverse engineer,
disassemble, or otherwise reduce the "Software" to a human-perceivable form. YOU MAY NOT
MODIFY, ADAPT, TRANSLATE, RENT, LEASE, LOAN, RESELL FOR PROFIT, DISTRIBUTE, NETWORK OR
CREATE DERIVATIVE WORKS BASED UPON THE "SOFTWARE" OR ANY PART THEREOF.
D. Ownership: As Licensee, you own the media upon which the "Software" is recorded or fixed, but
FarStone and its Licensors retain title and ownership of the "Software" recorded on the original media
and all subsequent copies of the "Software", regardless of the form or media in which or on which the
original and other copies may exist. This License does not grant, convey or in any way transfer
ownership of the "Software".
E. Separation of Components: The "Software" is licensed as a single product. Its component parts
may not be separated for use on more than one computer, not withstanding reference to Section B of
this License agreement where Multiple user Licenses have been purchased.
F. Confidentiality: You agree to maintain the "Software" in confidence and that you will not disclose
the "Software" to any third party without the express written consent of FarStone. You further agree
to take all reasonable precautions to preclude access of unauthorized persons to the "Software".
G. Terms: This License shall continue for as long as you use the "Software". However, it will terminate
if you fail to comply with any of its terms and conditions. You may terminate the License at any time by
destroying the "Software" (including the related documentation) together with all copies or
modifications in any form. FarStone will have the righ t to terminate our License immediately if you fail
to comply with any term or condition of this Agreement. Upon any termination, including termination
by you, you must destroy the "Software" (including the related documentation), together with all copies
or modifications in any form. The Limitations, Warranties and Liability set out below shall continue in
force even after any termination
H. Transfer: You may transfer the "Software" License to someone else, only if you assign all of your
rights under this License, cease all use of the "Software", erase or destroy any copy (including the hard
drive copy) made in support of your use of the "Software", and the other person agrees to the terms of
this License.
If the "Software" is an upgrade from other "Software", whether from us or another supplier, you may
use or transfer the "Software" only in conjunction with the upgraded "Software", unless you destroy it.
If the "Software" is an upgrade from FarStone, you may only use that upgraded "Software" in
accordance with this License.
I. Special Terms Applicable to Databases. Where a database is included with the "Software", you
acknowledge that it is licensed only in connection with the use of the "Software" to perform disk
creation, and that the database and all data derived there from must be maintained in confidence in
accordance with the provisions of Section E of this document. This License does not grant you any
rights to distribute or disclose such a database or data contained therein.
J. Limited Warranty: FarStone and its Licensor warrant only that the media upon which the
"Software" is furnished will be free from defects in material or workmanship under normal use and
service for a period of thirty (30) days from the date of delivery to you. FARSTONE AND ITS
LICENSORS DO NOT AND CANNOT WARRANT THE PERFORMANCE OR RESULTS YOU MAY OBTAIN BY
USING THE "SOFTWARE" OR DOCUMENTATION. THE FOREGOING STATES THE SOLE AND EXCLUSIVE
REMEDIES FARSTONE AND ITS LICENSORS WILL PROVIDE FOR BREACH OF WARRANTY. EXCEPT FOR
THE FOREGOING LIMITED WARRANTY, FARSTONE AND ITS LICENSORS MAKE NO WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED, AS TO NON-INFRINGEMENT OF THIRD PARTY
RIGHTS, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow the
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exclusion of implied warranties or limitations on how long an implied warranty may last, so the above
limitations may not apply to you. This warranty gives you specific legal rights and you may also have
other rights, which vary from state to state.
The entire liability of FarStone and its Licensors, and your exclusive remedy for a breach of this
warranty, shall be: (a) the replacement of any media not meeting the above limited warranty which is
returned to FarStone; or (b) if FarStone or its distributor is unable to deliver replacement media which
is free from defects in materials or workmanship, you may terminate this Agreement by returning the
"Software" and your money will be refunded.
K. Limitation of Liability: IN NO EVENT WILL FARSTONE OR ITS LICENSORS BE LIABLE TO YOU FOR
ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES, INCLUDING ANY LOST PROFITS, LOST
SAVINGS, OR LOSS OF DATA, EVEN IF FARSTONE OR A LICENSOR HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY. Some states do not allow
the exclusion or limitation of special, incidental, or consequential damages, so the above limitation or
exclusion may not apply to you.
L. Bundling: In no case may the "SOFTWARE" be bundled with hardware or other software without
written permission from FarStone.
M. Export: You acknowledge that the laws and regulations of the United States and/or other countries
may restrict the export and re-export of the "Software". You agree that you w ill not export or re-export
the "Software" or documentation in any form in violation of applicable law in the United States and/or
foreign law.
N. General: You acknowledge that you have read this Agreement, understand it, and that by using the
"Software" you agree to be bound by its terms and conditions. You further agree that it is the complete
and exclusive statement of the agreement between FarStone and you, and supersedes any proposal or
prior agreement, oral or written, and any other communication between FarStone and you relating to
the subject matter of this Agreement. No additional or any different terms will be enforceable against
FarStone unless FarStone gives its express consent, including an express waiver of the terms of this
Agreement, in writing signed by an officer of FarStone. You assume full responsibility for the use of the
"Software" and agree to use the "Software" legally and responsibly.
Should any provision of this Agreement be declared unenforceable in any jurisdiction, then such
provision shall be deemed severable from this Agreement and shall not affect the remainder hereof.
FarStone reserves all rights in the “Software” not specifically granted in this Agreement.
Should you have any questions concerning this Agreement, you may contact FarStone by writing to:
FarStone Technology, Inc.
Legal Department
6 Morgan, Suite 304
Irvine, CA 92618
Phone: (949) 458-3666
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