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FARGO electronics HDPii, HDPii Dual-Sided User Manual

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HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
• HDPii Dual-Sided
Part Number: L001130
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1), property of Fargo Electronics, Incorporated
Copyright © 2008 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers. The revision number for this document will be updated to reflect changes, corrections, updates and enhancements to this document.
Revision Control
Date Document Title
Number
Revision 1.1 May 2008 HDPii High Definition Card Printer/Encoder
User Guide
Revision 1.0 1 January 2008 HDPii High Definition Card Printer/Encoder
User Guide
These reference documents were thoroughly reviewed to provide Fargo with professional and international standards, requirements, guidelines and models for our technical, training and user documentation. At all times, the Copyright Protection Notice for each document was adhered to within our Fargo documentation process. This reference to other documents does indicate that Fargo is an ISO-certified company at this time.
• ANSI/ISO/ASQ Q9001-2000 American National Standard
, (sub-title) Quality Management Systems – Requirements (published by the American Society of Quality, Quality Press, P.O. Box 3005, Milwaukee, Wisconsin 53201-3005)
• The ASQ ISO 9000:2000 Handbook
(editors, Charles A. Cianfrani, Joseph J. Tsiakals and John E. West; Second Edition; published by the American Society of Quality, Quality Press, 625 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)
• Juran’s Quality Handbook
(editors, Joseph M. Juran and A. Blanton Godfrey; Fifth
Edition, McGraw-Hill)
Any questions regarding changes, corrections, updates or enhancements to this document should be forwarded to:
Fargo Electronics, Incorporated Support Services 6533 Flying Cloud Drive Eden Prairie, MN 55344 (USA) (952) 941-9470 FAX: (952) 941-7836 www.fargo.com E-mail: sales@fargo.com
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Table of Contents
Section 1: Printer Overview _________________________________________________1-1
How to use the guide_________________________________________________________________ 1-1 Safety Messages (review carefully)______________________________________________________1-2 Process Flow (in table format) _________________________________________________________1-3
Reviewing the Boot-up Sequence_____________________________________________________ 1-3 Reviewing the Sequence of Operations ________________________________________________ 1-4
Section 2: Specifications____________________________________________________2-1
Safety Messages (review carefully)______________________________________________________2-1 Introduction________________________________________________________________________2-2 Reviewing the Printer Overview table____________________________________________________2-2
Reviewing the Package_____________________________________________________________ 2-3 Regulatory Compliances______________________________________________________________ 2-5 Agency Listings_____________________________________________________________________2-5
FCC Rules ______________________________________________________________________ 2-6
Environmental Protection (China-RoHS)_______________________________________________ 2-6 Technical Specifications ______________________________________________________________2-7 Functional Specifications ____________________________________________________________ 2-16
Printer Components: Resin Thermal Transfer to USB Interface Port ________________________2-17
Printer Components: LCD and Softkey Control Pad_____________________________________ 2-18
Printer Components: Print Ribbons__________________________________________________2-20
Printer Components: Blank Cards___________________________________________________ 2-21
Printer Components: Card Input and Output Hoppers____________________________________ 2-22
Printer Components: Card Output Hopper and Reject Hopper _____________________________ 2-23
Printer Components: Transfer Roller_________________________________________________ 2-24
Printer Components: Flipper Table __________________________________________________2-25
Section 3: Installation Procedures ____________________________________________3-1
Safety Messages (review carefully)______________________________________________________3-1 Introduction________________________________________________________________________3-2
Time Requirement ________________________________________________________________3-2
System Requirements______________________________________________________________ 3-2
Inspecting the Printer ______________________________________________________________ 3-2
Unpacking the Printer______________________________________________________________ 3-2
Choosing a Good Location__________________________________________________________ 3-4
About Moisture Condensation _______________________________________________________ 3-4 Module Installation Procedures_________________________________________________________ 3-5
Installing the Output Module Accessory _______________________________________________ 3-5
Removing the Output Side Upgrade Cover (if applicable)__________________________________ 3-7 Printer Loading Procedures____________________________________________________________ 3-8
Loading the Print Ribbon ___________________________________________________________3-8
Loading the Clear Transfer Film ____________________________________________________ 3-11
Inserting the Card Cleaning Roller___________________________________________________3-14
Loading the Blank Cards __________________________________________________________ 3-17
Connecting Power to Printer________________________________________________________ 3-19 Printer Driver Installation Procedures___________________________________________________ 3-22 Installation Procedures ______________________________________________________________ 3-22
Installing the Printer Driver ________________________________________________________ 3-22 Printing a Test Print Image ___________________________________________________________ 3-31
Section 4: Accessory Procedures _____________________________________________4-1
Safety Messages (review carefully)______________________________________________________4-1 Using the Security Lock Slot___________________________________________________________4-2
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Section 5: General Troubleshooting __________________________________________5-1
LCD Messages _____________________________________________________________________ 5-1 Safety Messages (review carefully)______________________________________________________5-2 Troubleshooting - LCD and Printer Error Message Tables____________________________________ 5-3
How to use the LCD Error Message Table (example provided)______________________________ 5-4
Troubleshooting with the LCD Error Message Table______________________________________ 5-5
Troubleshooting with the Printer Error Message Table ___________________________________ 5-19 Communications Errors______________________________________________________________5-30
Resolving the Communication Errors_________________________________________________5-30 Printing a Test Image _______________________________________________________________ 5-32
Reviewing the Alignment Self Test Card______________________________________________ 5-34
Reviewing the Color Bars Self Test __________________________________________________5-35
Reviewing the Device Settings Self Test ______________________________________________ 5-36
Reviewing the Magnetic Self Test ___________________________________________________ 5-38
Reviewing the Resin Self Test ______________________________________________________5-39
Section 6: Ethernet Option Section ___________________________________________6-1
Introduction________________________________________________________________________ 6-1 Technical Specification - Ethernet Option ________________________________________________ 6-2 Functional Specification - Ethernet Option________________________________________________ 6-3
Network Services - Overview ____________________________________________________6-4
Reviewing the Print Server__________________________________________________________ 6-4
Reviewing the Web Page Server _____________________________________________________ 6-4
Reviewing the Network Management Interface__________________________________________ 6-4
Reviewing the Telnet Server ________________________________________________________ 6-4
Network Management Interface _________________________________________________6-5 Telnet Command Line Interface _________________________________________________6-5
Initiating a Telnet Session __________________________________________________________6-5
Reviewing the Telnet Command Table ________________________________________________ 6-6
Ethernet Web Pages – Standard Procedures ______________________________________6-12
Reviewing Web page security_________________________________________________________ 6-12 Logging In________________________________________________________________________ 6-13 Accessing the Home page____________________________________________________________ 6-14 Reviewing the Home Page ___________________________________________________________ 6-15
Reviewing the Home Page Categories and Fields (table)__________________________________ 6-16 Configuring the Network Settings______________________________________________________ 6-16
Accessing the Network Settings page_________________________________________________ 6-17
Reviewing the Interface ___________________________________________________________ 6-18
Reviewing the Current Settings _____________________________________________________ 6-19
Switching to the Automatic IP Address Mode __________________________________________ 6-20
Changing to the Static IP Address Mode ______________________________________________ 6-21
Using the Clear Changes button_____________________________________________________ 6-23 Using the Media Information page _____________________________________________________ 6-24 Using the TCP/IP page ______________________________________________________________ 6-25
Using the TCP/IP page____________________________________________________________ 6-26 Using the Printer page_______________________________________________________________ 6-27 Using the System Log page___________________________________________________________ 6-29
Changing the Log Name___________________________________________________________ 6-30
Selecting the Log Type____________________________________________________________ 6-32
Selecting the Log Destination_______________________________________________________6-34
Setting up Email Event logging _____________________________________________________ 6-36
Specifying UDP Event logging _____________________________________________________ 6-38
Specifying TCP Event logging______________________________________________________ 6-40
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Using the Administration pag e s _______________________________________________________ 6-43
Using the System Information page __________________________________________________6-43
Changing the Root Password _______________________________________________________ 6-45 Using the Reboot pages______________________________________________________________ 6-46
Rebooting the Printer _____________________________________________________________ 6-46
Upgrading the Main Firmware ______________________________________________________ 6-48 Using the Print Path page ____________________________________________________________ 6-54
Using the Help page______________________________________________________________ 6-56
Additional Procedures ________________________________________________________6-56
Accessing the Ethernet Status LEDs____________________________________________________ 6-56
Reviewing the LED Table _________________________________________________________ 6-56 Upgrading the Main Firmware with the Fargo Workbench Printer Utility _______________________ 6-57 Restoring the Factory Settings for Ethernet ______________________________________________ 6-59
Resetting the settings _____________________________________________________________ 6-59
Changing the LCD Network Settings_________________________________________________ 6-59
Accessing the Network Setup Menu__________________________________________________ 6-59
Changing the DHCP Setting________________________________________________________ 6-60
Changing the ANEG setting________________________________________________________ 6-60
Saving addresses_________________________________________________________________ 6-61
Resetting Passwords______________________________________________________________ 6-61
Accessing the IP Address__________________________________________________________ 6-62
Ethernet Printer Troubleshooting Procedures_____________________________________6-63
Troubleshooting procedu res________________________________________________________ 6-63
Verifying the Printer Connection ____________________________________________________ 6-64
Verifying the Printer IP address _____________________________________________________6-64
Verifying that your PC can access the Printer using the ping command ______________________ 6-65
Printing a test page_______________________________________________________________ 6-66
Reviewing Frequently-asked Questions __________________________________________6-67 Glossary of Terms ____________________________________________________________6-74
Section 7: Printer Adjustments_______________________________________________7-1
Safety Messages (review carefully)______________________________________________________7-1 Printing on Alternate Card Stocks_______________________________________________________ 7-2
Selecting the Right Cards and opt imizing the Print Process_________________________________ 7-2
Selecting the Appropriate Print e r Dri ver settings_________________________________________ 7-3
Conducting the Tape Adhesion Test___________________________________________________7-5 Printer Driver Options________________________________________________________________ 7-8
Installing Printer Driver Updates _____________________________________________________ 7-8 Setting Up the Printer Driver__________________________________________________________7-10
Setting up Windows 2000/XP / 2003 __________________________________________________7-10
Using the OK, Cancel and Help buttons_______________________________________________ 7-10
Using the Card tab ___________________________________________________________7-11
Selecting the Card Size____________________________________________________________ 7-12
Selecting the Card Type ___________________________________________________________ 7-13
Setting the Orientation ____________________________________________________________ 7-17
Specifying the number of Copi es____________________________________________________ 7-18
Selecting the Diagnostics button ____________________________________________________ 7-19
Selecting the Test Print button ______________________________________________________7-20
Selecting the About button _________________________________________________________ 7-21
Selecting the Toolbox button _______________________________________________________ 7-22
Using the Device Options tab ___________________________________________________7-23
Detecting Supplies at Print Time Function_____________________________________________ 7-24
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Adjusting the Ribbon Type_________________________________________________________ 7-27
Adjusting the Film Type___________________________________________________________ 7-29 Using the Dual Sided Group Functions__________________________________________________ 7-30
Using the Dual Sided - Print B ot h Si des o pt ion _________________________________________7-31
Using the Print Both Sides - Split 1 Set of Ribbon Panels option ___________________________ 7-32
Using the Print Both Sides - Print Back Image on Front of Card option ______________________ 7-33
Using the Dual Sided - Print B ack Si de Only option _____________________________________ 7-34 Using the Device Options Gro up ______________________________________________________ 7-35
Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees options ____________________ 7-36
Using the Disable Printing opt ion____________________________________________________ 7-37
Using the Image Color tab _____________________________________________________7-38
Using the Quality – Color Matching dropdown _________________________________________ 7-40
Adjusting for the Resin Dither ______________________________________________________ 7-44
Using the Advanced Image Color window_____________________________________________ 7-45
Using the Default button on the Image Color tab________________________________________ 7-51
Using the Image Transfer tab___________________________________________________7-52
Adjusting the Image Position controls ________________________________________________ 7-53
Adjusting the Transfer Dwell Time and Temperature ____________________________________ 7-55
Using the Default button___________________________________________________________7-59
Using the Magnetic Encoding tab _______________________________________________7-60
Using the Encoding Mode dropdown_________________________________________________ 7-61
Selecting the Coercivity/Magnetic Track______________________________________________ 7-65
Reviewing the Shift Data Left Function_______________________________________________ 7-66
Reviewing the Magnetic Track Options_______________________________________________ 7-67
Using the Magnetic Track Options___________________________________________________ 7-69
Using the Character Size buttons ____________________________________________________ 7-71
Using the ASCII Offset dropdown lis t________________________________________________ 7-72
Using the Bit Density dropdown list__________________________________________________7-73
Using the LRC Generation dropdown list _____________________________________________ 7-74
Using the Encoding Mode dropdown list______________________________________________ 7-75
Reviewing the ISO Track Locations__________________________________________________ 7-76
Sending the Track Information______________________________________________________ 7-77
Reviewing the Sample String _______________________________________________________ 7-78
Reviewing the ASCII Code and Character Table________________________________________ 7-79
Using the Default button (Image Transfer tab)__________________________________________ 7-80
Using the K Panel Resin tab____________________________________________________7-81
Using the Scroll controls __________________________________________________________ 7-82
Using the Click and Drag capability__________________________________________________ 7-83
Selecting “inches or mm” radio button________________________________________________ 7-83
Using the Add and Delete buttons ___________________________________________________ 7-83
Selecting the Full Card____________________________________________________________ 7-84
Selecting the Defined Area(s)_______________________________________________________7-85
Selecting the Undefined Area (s)_____________________________________________________7-86
Defining the Area to activate the Card Grid____________________________________________ 7-87
Measuring the Total Card area______________________________________________________ 7-88
Measuring the Area to be positioned on the Card________________________________________7-89
Selecting the Print YMC under the K and Print K Only options ____________________________ 7-90
Using the Printer Supplies tab __________________________________________________7-92
Reviewing Information on the Supplies tab ____________________________________________ 7-93
Section 8: Inhibit Panel Usage_______________________________________________8-1
Using the Inhibit Panel (HDPII) _________________________________________________8-1
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
vi
Using Inhibit Panel (via the Fargo Workbe
Using Inhibit Panel with an Application________________________________________________8-4
Generating Text Objects____________________________________________________________ 8-4
Rendering Print Jobs_______________________________________________________________8-5
Using the Test Print ______________________________________________________________ 8-13
Using the Test Print ______________________________________________________________ 8-14
Troubleshooting the Inhibit Panel ___________________________________________________ 8-15
nch Printer Utility)_________________________________ 8-1
Section 9: Toolbox________________________________________________________9-16
Accessing the Toolbox ______________________________________________________________ 9-16 Selecting the Configuration tab________________________________________________________ 9-17 Using the Configuration Tab__________________________________________________________ 9-18
Using the Optional Printer Features Group Box_________________________________________ 9-18 Using the Event Monitoring Group Box_________________________________________________ 9-19
Reviewing the Ribbon Low message _________________________________________________9-19
Using the Film Low message_______________________________________________________ 9-20
Selecting the Set Language for P rinter LCD Display Group Box ___________________________ 9-20 Selecting the Calibrate Film tab _______________________________________________________ 9-21 Selecting the Calibrate Ribbon tab _____________________________________________________ 9-22 Selecting the Clean Printer tab ________________________________________________________ 9-23
Using the Clean Printer Group Box __________________________________________________ 9-25 Selecting the Advanced Settings tab ____________________________________________________ 9-26
Reviewing the No Printer Connected error message _____________________________________ 9-28
Reviewing the Value outside the Range error message ___________________________________9-28
Section 10: Cleaning_____________________________________________________10-29
Using the Required Supplies_________________________________________________________ 10-29 Safety Messages (review carefully)____________________________________________________10-30 Accessing the Clean Printer tab_______________________________________________________ 10-31 See below._______________________________________________________________________ 10-31
Cleaning the Printer Platen Roller and Card Feed Rollers ________________________________10-32 Cleaning Procedures _______________________________________________________________ 10-35
Cleaning inside the Printer ________________________________________________________ 10-35
Cleaning outside the Printer _______________________________________________________ 10-35
Cleaning the Printhead ___________________________________________________________ 10-36
Replacing the Card Cleaning Roller_________________________________________________ 10-37
Cleaning the Magnetic Encoder ____________________________________________________ 10-38
Section 11: Fargo Workbench Printer Utility __________________________________11-1
Using the Inhibit Panel (HDPii) _______________________________________________________ 11-1
Using Inhibit Panel (via the Fargo Workbench Printer Utility) _____________________________ 11-1 Using Inhibit Panel (from an Application) _______________________________________________11-4
Generating TextOut Commands_____________________________________________________ 11-4
Rendering Print Jobs______________________________________________________________11-4
Using the Inhibit Panel (via Application) (continued) ____________________________________ 11-5
Using the Test Print _____________________________________________________________ 11-12 Inhibit Panel Feature Operation_______________________________________________________11-13
Using the Fargo Workbench Printer Utility For Inhibit Area Placement _____________________11-13
Using the Application For Inhibit Area Placement______________________________________11-14
Background Information - Windows Printing System ___________________________________ 11-15
Inhibit Bitmap - Local Print e r Inst ances Functions _____________________________________ 11-15
Inhibit Bitmap - Network (Shared) Printer Instances Functions____________________________ 11-15
Inhibit Bitmap File Placement Examples_____________________________________________ 11-16
Inhibit Bitmap File Description ____________________________________________________ 11-16
Section 12: Packing the Card Printer ________________________________________12-1
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Section 13: Firmware Updates ______________________________________________13-1
Performing the Firmware Updates ___________________________________________________ 13-2
Section 14: Fargo Technical Support ________________________________________14-1
Contacting Fargo Technical Support ____________________________________________________ 14-1 Reading the Serial Numbers on a Fargo Printer ___________________________________________ 14-2
Finding out when a Card Printer was manufactured______________________________________ 14-2
Reviewing Example No. 1: Serial Number A1280224 ___________________________________ 14-2
Section 15: Reviewing Spare Parts Lists ______________________________________15-1
Reviewing Spare Parts List for______________________________________________________ 15-1
Section 16: Glossary of Terms ______________________________________________16-1 Section 17: Index_________________________________________________________17-2
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Section 1: Printer Overview
How to use the guide
The HDPii High Definition Card Printer/Encoder User Guide is designed to provide installers and technicians with quick, efficient lookup of related procedures, components and terms. The Guide can be used effectively either in soft or hard copy, depending on the preference of the installer or technician.
Manual Description
Glossary of Terms and Technical/Functional Specifications (hyper-linked)
Table of Contents (hyper­linked)
Cross-Referencing (hyper­linked)
Comprehensive Index (hyper-linked)
You can go directly to the Glossary of Terms, Technical Specifications and Functional Specifications to learn how to use the processes, procedures, functions and windows for the within concise, correlative tables.
You can use the automated Table of Contents to quickly locate, for example, an error message, a procedure, the index or an appendix.
You can use the cross-referencing links to quickly locate, for example, an error message or a procedure.
You can use the Comprehensive Index to quickly locate information on the Printer, relating to a specification, a procedural step, a window or screen, a component, a term, a qualifier or a related feature to this Printer.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
1-1
Safety Messages (review carefully)
Symbol Critical Instructions for Safety purposes
Danger:
Caution:
Failure to follow these installation guidelines can result in death or serious injury.
Information that raises potential safety issues is indicated by a warning symbol (as shown to the left).
• To prevent personal injury, refer to the following safety messages before performing an operation preceded by this symbol.
• To prevent personal injury, always remove the power cord prior to performing repair procedures, unless otherwise specified.
This device is electrostatically sensitive. It may be damaged if exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the left).
• To prevent equipment or media damage, refer to the following safety messages before performing an operation preceded by this symbol.
• To prevent equipment or media damage, observe all established Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.
• To prevent equipment or media damage, always wear an appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).
• To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.
• To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
1-2
Process Flow (in table format)
Reviewing the Boot-up Sequence
Step Process
1 The Card feed stepper turns ON (to check for a card in the card path). 2 The Film transfer take-up Motor turns ON to take up any slack in the film. 3 The Print Headlift turns until head up position is returned from Headlift
Sensor.
4 The Print Ribbon moves forward until it finds the yellow panel, pauses,
advances to magenta, then backs up to yellow (the Ribbon Sensor detects the color of the ribbon).
5 The Transfer Film advances forward two panels from supply (advances until
the Print Film Sensor senses 2 marks on the Film).
6 The Transfer Film advances forward one panel from supply (advances until
the Print Film Sensor senses 1 mark on the Film).
7 The Transfer Film reverses for one panel onto supply (reverses until the Print
Film Sensor senses 1 mark on the Film).
8 The Transfer Film reverses for one panel onto supply (reverses until the Print
Film Sensor senses 1 mark on the Film).
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
1-3
Reviewing the Sequence of Operations
The following sequence describes a dual-sided, full color print job with magnetic encoding.
Step Process
1 The File information is received from the PC. 2 The Heater warms up and/or maintains the heat on the hot Roller using the
RTD (Resistive Thermal Device) to help maintain the desired temp.
3 The DC Motor and Stepper Motor turn ON and run until a card is seen by the
card Sensor, which will cause the Card Input Motor to stop. The Stepper will continue to run a certain number of steps to position the card
under the Card Feed/Position Sensor.
4 For a magnetic print job, the Stepper will continue moving the card until the
trailing edge is positioned under the Mag Head. All stop. 5 Stepper will turn ON in reverse direction and encode card. All stop. 6 Stepper will again turn on and position the trailing edge of the card under the
Mag Head. All stop. 7 Stepper will turn ON in reverse direction and verify data encoded onto mag
stripe. 8 Stepper continues transporting card until the trailing edge is positioned under
the Card Feed/Position Sensor. All stop. 9 The Ribbon Drives turn ON and move until the correct panel is found by the
Print Ribbon Sensor. All stop. (Note: The Print Ribbon Encoder is active
during this step.)
This step occurs simultaneously with Step 10 (below).
10 The Film Drives turn ON until the Film is positioned with the Film Print
Alignment Sensor. (Note: This is the closest Sensor to the Print Platen Roller.)
All stop. (Note: The Film Ribbon Encoder is active during this step.)
11 The Headlift Motor engages, moving the Printhead down until Headlift Sensor
is activated. All stop.
12 The Fan turns ON as required to keep head cool.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
Continued on the next page
1-4
Reviewing Card Printer Sequence of Operations (continued)
Step Process
13 The Ribbon Drives, Film Drive and Print Platen Stepper turn ON and the
Printhead burns the image data until the image data is depleted. All stop. (Note: The Ribbon Encoders and Film Encoders are active during this step.)
14 The Headlift Motor engages, moving the Printhead up until the Headlift Sensor is
activated. All stop. The Film Drive reverses the Film Position Sensor to print over
the image (again). 15 Repeat Steps 9 to 14 for the appropriate number of color/heat seal panels. 16 The Film Drives turn ON to rewind the printed portion of the Film into position at
the heated Transfer Roller. 17 If the heater is not at the required temperature yet, the job will pause. 18 Stepper engages to move the card to a position directly over the Transfer Roller.
The Card Feed/Position Sensor determines card edge and number of steps to
position card. All stop. 19 The Headlift Motor turns ON to raise the Transfer Roller and will stop when the
Headlift Sensor is activated. All stop. 20 The Stepper and Film Drive will turn off after a given number of steps based on
the position given by the card Sensor. All stop. (Note: The Film Encoder is
active during this step.) 21 The Headlift Motor turns ON to lower the Transfer Roller, stopping when the
Headlift Sensor is activated. 22 The Film Drive and Stepper turn ON for a given number of clicks based on Film
Encoder, until the film is released. 23 The Stepper turns ON to move the card into the Output Module to flip the card to
the opposite side. After flipping, the card is transported back to the Card
Feed/Position Sensor (to repeat Steps 9 to 14).
Upon completion of all print cycles, the card is transported to the Output Hopper
(based on steps from the Output Card Position Sensor). All stop. 24 The Heater is maintained at a set temperature by the RTD when the Printer is
ON. The cooling fan is ON when the Printhead is ON or hot.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
1-5
Section 2: Specifications
The purpose of this section is to provide the User with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the Printers.
Safety Messages (review carefully)
Symbol Critical Instructions for Safety purposes
Danger:
Caution:
Failure to follow these installation guidelines can result in death or serious injury.
Information that raises potential safety issues is indicated by a warning symbol (as shown to the left).
• To prevent personal injury, refer to the following safety messages before performing an operation preceded by this symbol.
• To prevent personal injury, always remove the power cord prior to performing repair procedures, unless otherwise specified.
This device is electrostatically sensitive. It may be damaged if exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the left).
• To prevent equipment or media damage, refer to the following safety messages before performing an operation preceded by this symbol.
• To prevent equipment or media damage, observe all established Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.
• To prevent equipment or media damage, always wear an appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).
• To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.
• To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
2-1
Introduction
The purpose of this section is to provide the User with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the Card Printer/Encoder.
Reviewing the Printer Overview table
Series Input
Hoppers
(Dual-Sided Card Printer/Encoder)
1 100
Card Capacity
(100 per Cartridge)
Accepted Card Size
CR-80 Optional Included
Encoding Modules
Flipper Table
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Reviewing the Package
These items are included with your Please see below:
• Unpacking Instructions
• Software Installation CD (includes Printer Driver)
• Cleaning Roller
• One (1) power supply with Printer
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
2-3
Reviewing the Card Printer
Display - Printer with attached Output Hopper
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
2-4
Regulatory Compliances
Term Description
CSA (cUL)
FCC The Card Printer complies with the requirements in Part 15 of the
UL The Card Printer is listed under UL IEC 60950-1 (2001)
The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard C22.2 No. 60950-1-03.
File Number: E145118
FCC rules for a Class A digital device.
INFORMATION TECHNOLOGY EQUIPMENT. (Note: This product is intended to be supplied by a Listed Power
Unit marked "Class 2" or “I.T.E.” and rated for 24 V dc, 3.75 to 5 A.)
File Number: E145118
Agency Listings
Term Description
Emissions Standards
CE, FCC, CRC c1374, EN 55022 Class A, FCC Class A, EN 55024: 1998, EN 61000-3-2 and EN 61000-3-3.
Safety Standards UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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FCC Rules
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause
undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their expense.
Reference Safety Messages in this document.
Environmental Protection (China-RoHS)
Environmental Protection Use Period is based on the product being used in an office environment.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Technical Specifications
Term Description
Accepted Card Thickness
Accepted Electronic Card types
Accepted Card Types (Compositions)
Card Cleaning Replaceable cleaning roller (included with each print Ribbon) Colors Up to 16.7 million colors and 256 shades per Pixel. Input Card
Cartridge Capacity
Output Hopper Card Capacity
• Print only: .030" (30 mil) to .050" (50 mil) / .762mm to 1.27mm
HID Proximity Cards, Mifare Contactless Smart Cards and Contact Smart Cards, iClass
ABS, PVC, PET, PETG, Proximity Cards, Contact Smart Cards, Magnetic Stripe cards and Optical Memory Cards
100 cards (.030in./.762mm) Has refillable Card Cartridge that can either be attached to the
Printer or detached for storage. This allows single feed with the Card Cartridge removed or with no other cards in the Card Cartridge.
100 card Output Hopper capacity (.030" / .762mm) Includes Reject Hopper capability when connected to the Output
Module with available storage on the Output Tray.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
2-7
Technical Specifications (continued)
Term Description
Card Sizes (Accepted Standard sizes)
(See Card tab under Printer Adjustments):
• CR-80: This selection is the default form size for the Printer. This will print a 2.125 in. W x 3.370 in. L (54mm W x 85.6mm L) image including a .04 over-bleed on each of the 4 sides.
• CR-80 (default values): Card Size supported is 2.204 in. W X
3.452 in. L (56mm W X 87.7 mm L).
Standard Card Size in inches (Printer Driver > Card tab)
Standard Card Size in mm (Printer Driver > Card tab)
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Technical Specifications (continued)
Term Description
Card Size (Custom selection)
Sets Custom Card Size when closing dialog box.
• Print Width default = 2.204, upper limit = 2.440, lower limit =
1.000, cannot be null
• Print Length default = 3.452, upper limit = 3.704, lower limit =
3.000, cannot be null
Changing back to CR-80 resets to CR-80 defaults. Custom Card Size in inches (Printer Driver > Card tab)
Custom Card Size in mm (Printer Driver > Card tab)
Card Size (inches and mm)
Choice of inches or mm changes the counter choice on the K Panel Resin tab. See below.
• Inches displays card size in inches.
• mm displays card size in mm.
Changing Print Width or Print Length dimensions automatically changes drop down to Custom.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Technical Specifications (continued)
Term Description
Colors (dpi) 300 dpi (11.8 dots/mm) Dimensions
• Standard: 11.50"H x 12.25"W x 9.25"D / 292mmH x 313mmW x
235mmD
• Dual-Sided Module: 11.50"H x 25.00"W x 9.25"D / 292mmH x
626mmW x 235mmD Display User-friendly, SmartScreen™ LCD Control Panel Encoding Options
(only)
• ISO Magnetic Stripe Encoding Module, dual high- and low­coercivity, Tracks 1, 2 and 3
• JIS II Magnetic Stripe Encoding Module
• E-card Docking Station (required for all e-card options or 3rd
party smart card encoding)
• Contact Smart Card Encoder (ISO 7816), Parts 1-4; T=0 and T=1
• Contactless Smart Card Encoder (Mifare®)
• Prox Card Encoder (HID read-only) (Note: Corporate Express
1000 Cards can be used with special order Weigand/ASCII Converter)
•
iCLASS™
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Technical Specifications (continued)
Term Description
Certified Supplies Card Printer/Encoder requires highly specialized media to function
properly. To maximize printed card quality and durability, Printhead life and
Printer/Encoder reliability, use only Certified Supplies, Fargo warranties are void, where not prohibited by law, when non­Certified Supplies are used.
Film Options
• Clear, 1,500 prints
• Standard Holographic (500 prints)
• Custom Holographic, special order (500 prints)
Film Storage
77ºF (25ºC) or lower for no longer than 1.5 years.
Temperature Humidity 20% to 80% (non-condensing) Input Hopper
100 cards (.030/.762mm)
Card Capacity Interface
• USB 2.0 (high speed)
• Ethernet with the internal Print Server
Maximum
2.125W / 54mmW
Accepted Card Width
Maximum
3.375L / 85.6mmL
Accepted Card Length
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Technical Specifications (continued)
Term Description
Mechanical Security
Locking override:
The locking solenoid has a mechanical lock override (that allows access to the secured areas of the Printer with the appropriate key). This lock has a barrel-type key.
Restricted access:
With the cover closed and locked, the user will not have access to the following areas of the printer:
• Reject Hopper
• Flipper Access Door
• Ribbon/Film Cartridge access area
• Card Input Hopper
Memory 16MB RAM Operating
65º F to 90º F (18º C to 32º C).
Temperature Options
• Magnetic stripe encoding dual-sided (simultaneous)
• Smart card encoding (contact/contactless)
• Printer cleaning kit
Output Hopper
100 cards (.030mm)
Card Capacity Physical Security The Printer has base-plate tie down points for physical security
(built-in bolt-holes or a Kensington-type lock receptacle).
Power Supply
• 80W
(Note: This product is intended to be supplied by a Listed Power Unit marked "Class 2" and rated for 24 V dc, 3.75 to 5 A.)
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Technical Specifications (continued)
Term Description
Print Area Over-the-edge on CR-80 cards. Printing Method HDP™ Dye-Sublimation / Resin Thermal Transfer Print Ribbon
Options
Prints or Images:
• Full color, YMC*, 750 prints
• Full color with resin black, YMCK*, 500 prints
• Full color with two resin black Panels, YMCKK*, 500 prints
• Full color YMC with resin black and heat seal panel for difficult-
to-print surfaces, YMCKH*, 500 prints
• Full Color/Inhibit, YMCI**, 500 prints
• Full Color/Resin Black/Inhibit, YMCKI**, 500 prints
• Full Color/2 Resin Black/2 Inhibit, YMCKIKI**, 350 prints
*Indicates the Ribbon type and the number of Ribbon panels printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, H=Heat Seal, and I=Inhibit.
**The Inhibit or I
designation under YMCI, YMCKI, and YMCKIKI indicates the ability to prevent the transfer of film to the card surface. Users can select these Ribbon types to prevent film from transferring over security features, signature panel or other areas of special interest on the card surface.
Continued on the next page
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Technical Specifications (continued)
Term Description
Print Speed ­Batch Mode
Print Speed - Batch Mode:
• 38 seconds per card / 95 cards per hour (YMC with transfer)*
• 46 seconds per card / 78 cards per hour (YMCK with transfer)*
• 70 seconds per card / 51 cards per hour (YMCKK with
transfer)*
• 70 seconds per card / 48 cards per hour (YMCKI with transfer)* Print speed indicates an approximate print speed. It is measured
from the time a card feeds into the Printer until the time it ejects from the Printer.
Print speeds do not include encoding time or the time needed for the PC to process the image.
Process time is dependent on the size of the file, the CPU, amount of RAM and the amount of available resources at the time of the print.
Resolution 300 dpi (11.8 dots/mm) Single Wire USB
2.0 Encoding Options
• ISO Magnetic Stripe Encoding, dual high- and low-coercivity,
Tracks 1, 2 and 3
• Contactless Smart Card Encoder (HID iClass and MIFARE)
• Contact Smart Card Encoder reads from and writes to all
ISO7816-1/2/3/4 memory and microprocessor smart cards (T=0, T=1) as well as synchronous cards
• Prox Card Reader (HID read-only)
Software Drivers Windows® 2000 / XP / Server 2003
Continued on the next page
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Technical Specifications
Term Description
Supply
50 Hz / 60 Hz
Frequency Supply Voltage 100-240 VAC, 3.8A Supported
Printers/Models
Please see below:
• Ethernet
• USB
System Requirements
• x86 based PC or compatible
• Windows 2000, Windows XP, Windows 2003
• 500MHz computer with 256MB of RAM or higher
• 500MB free hard disk space or higher
Warranty Printer: Two year (including On-Call Express, U.S. only); optional
Extended Warranty Program (U.S. only); see below for more detail.
• Two (2) Year Factory Warranty
• Covers parts and depot repair
• First year On-Call-Express (loaner printer)
nd
• 2
year On-Call-Express available for a fee. This must be
purchased before the first year On-Call-Express expires.
• Extended Warranties available Printhead: Lifetime; unlimited pass with Fargo-certified Cards
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Functional Specifications
The Card Printer utilizes two different, yet closely related printing technologies to achieve its remarkable print quality for dye-sublimation and resin thermal transfer. See previous section as needed.
The following describes how each of these technologies works:
Function Description
Dye­Sublimation
Dye-Sublimation is the print method the Card Printer uses to produce smooth, continuous-tone images that look photographic. (Note: This process uses a dye-based Ribbon roll that is partitioned by a number of consecutive color Panels.)
• Process colors: The Panels are grouped in a repeating Series of three process colors - yellow, magenta and cyan (YMC), along the entire length of the Print Ribbon. under YMCI, YMCKI, and YMCKIKI indicates the ability to prevent the transfer of film to the card surface. Users can select these Ribbon types to prevent film from transferring over security features, signature panel or other areas of special interest on the card surface.)
• Panels: The Printer always prints the yellow Panel first, followed by the magenta Panel and the cyan Panel.
• Printhead: As the Print Ribbon passes beneath the Printhead, hundreds of thermal elements, within the Printhead, heat the dyes on the Ribbon. (Note: When these dyes are heated, they vaporize and diffuse into the surface of the film. A separate pass is made for each of the three color Panels on the Ribbon.)
• Color Shades: By combining the colors of each Panel and by varying the heat used to transfer these colors, it is possible to print up to 16.7 million different shades of color. (Note: This blends one color smoothly into the next, producing photo-quality images with absolutely no dot pattern.)
(Note: The Inhibit or I designation
• Dye-Diffusion Thermal Transfer: It is the process of heating a dye
suspended in a cellulous substrate until the dye can flow, diffusing into the dye receptive surface of the card or InTM. (Note: This produces the image in the surface of the card.)
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Printer Components: Resin Thermal Transfer to USB Interface Port
Component Description
Resin Thermal Transfer
Resin Thermal Transfer is the print method the Printer uses to print sharp black text and crisp bar codes that can be read by both infrared and visible-light bar code scanners.
Like dye-sublimation, this process uses the same thermal Printhead to transfer color to a film from a resin-only Print Ribbon or the resin black (K) Panel of a full color Print Ribbon.
The difference, however, is that solid dots of resin-based ink are transferred and fused to the surface of the film. (Note: This produces very durable, saturated printing.)
Card Cartridge Load blank cards into this Cartridge. Card Output
Stores 100 cards.
Hopper LCD Display Displays the current status of the Printer. Printhead The component of the Printer that actually does the printing. (Note:
This component is fragile and must not be bumped or touched with anything other than a cleaning pen.)
Softkey Buttons Current function is displayed above the button and will change
depending upon the Printer's mode of operation.
Card Cleaning Roller
Automatically cleans cards for higher print quality. (Note: Replace this Roller after every 1000+ cards or as needed.)
Power Port Connect to the (included) power supply. USB Interface
Connect to the Windows PC USB cable, LAN Connector.
Port
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Printer Components: LCD and Softkey Control Pad
The Printer provides a two line, thirty-two (32) character LCD Display that can communicate helpful information about the Printer's operation. The bottom line of the LCD Display will always be used to communicate the current function of the Printer's softkey buttons.
This section describes how the LCD Display and Softkey Control Pad work together.
Component Description
Softkey Buttons
The Printer has two softkey buttons that appear below the LCD Display. Their current function is indicated by the words appearing above them. This function will change according to the Printer's current mode of operation.
• Press the corresponding softkey button under the choice you want to select. If no word appears above a particular button, this indicates it has no function in that particular mode of operation.
LCD Display The Printer's LCD Display will change according to the Printer's current
mode of operation.
Ready / Printer Open Screens
Once the Printer has finished its system check and with the Printer closed, the Printer will display Printer Ready to indicate that the Printer is ready for operation. (Note: The Printer will stay in this mode until it receives a print job or it is turned OFF.)
• If the Printer is opened, the Cover is Open screen will appear. Press either the Forward or Back buttons to move the Printer's card path Rollers in the indicated direction. (Note: This is helpful when cleaning the Printer or if clearing jammed media.)
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Printer Components: LCD and Softkey Control Pad (continued)
Component Description
Print Status Screen
The Cancel button
During operation, the LCD will indicate the current Print Status by showing you the area of the Printer that is active. It does this by displaying the following messages:
• FEEDING: Indicates that cards are being fed into the Printer.
• FLIPPING: Indicates that the card is being transported to the
Output Module.
• ENCODING: Indicates the encode station is encoding a card (appears only if you are using a Printer with an optional built-in Encoding Module).
• PRINTING: Indicates the Printer is printing onto the film.
• RECIEVING DATA: Indicates that the Printer is receiving data from
the PC.
• TRANSFERRING: Indicates the Printer is transferring an image to a blank card.
The Print Status screen always displays Cancel in the lower left and Pause in the lower right.
Use this button to cancel print jobs and reset the Printer for the next print job. Cancel now has two options:
The Pause button
• Cancel single job in memory.
• Cancel all jobs in memory.
This Cancel All function will cancel all print jobs in the Printer and will completely reset the Printer. In this case, be sure to cancel the print jobs from the PC before pressing YES.
Use this button to pause the Printer at any time during operation. Note the Printer will always finish its current task before pausing.
When the Printer is paused, the Pause softkey button will change to Resume.
Press Resume to continue Printer operation.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Printer Components: Print Ribbons
The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images (print to film and transfer film to card).
• Since the dye-sublimation and the resin thermal transfer print methods each provide their own unique benefits, Print Ribbons are available in dye-sublimation-only and combination dye-sublimation/resin versions.
• The Inhibit or I
designation (under YMCI, YMCKI, and YMCKIKI) indicates the ability to prevent the transfer of film to the card surface. Users can select these Ribbon types to prevent film from transferring over security features, signature panel or other areas of special interest on the card surface.
To make it easier to remember which Print Ribbons are which, a letter code has been developed to indicate the type of Ribbon panels found on each Ribbon.
This letter code is as follows:
= Dye-Sublimation Yellow panel
= Dye-Sublimation Magenta panel
= Dye-Sublimation Cyan panel
= Resin Black panel
= Heat Seal panel
= Inhibit panel (see note, above)
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Printer Components: Blank Cards
Caution: Never run cards with a contaminated, dull or uneven surface through the Printer. Printing onto such cards will ultimately lead to poor print quality. Always store the card stock in its original packaging or in a clean, dust-free container. Do not print onto cards that have been dropped or soiled.
Type Description
Card Size These Card Printers accept standard CR80 sized cards (3.375L x 2.125W /
85.6mmL x 54mmW) with a thickness of 30 mil to 50 mil (.030/.762mm).
Card Design
Card Surface
The Printer will print onto any card with a clean, level and polished PVC surface. (Important: Composite PVC is recommended over straight PVC for the best results and for ISO card specification compliance. Single-side straight PVC does not conform to ISO compliance at this time.)
The Printer will print onto any card with a clean, level and polished PVC surface.
Suitable cards must have a polished PVC surface free of fingerprints, dust or any other types of embedded contaminants.
• In addition, cards must have a completely smooth, level surface in order for the Printer to achieve consistent color Coverage.
• Some types of Proximity cards, for example, have an uneven surface
which will inhibit consistent color transfer.
Likewise, some smart card chips are raised slightly above the cards surface, which also results in poor color transfer.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Printer Components: Blank Cards (continued)
Type Description
UltraCard stock
Due to the importance of using high-quality blank cards, a factory-approved card stock called UltraCard™ is available and recommended for best results.
• Two types of these cards are available: UltraCard and UltraCard III.
• UltraCard stock has a PVC core and offers medium card durability.
• Recommended: UltraCard III stock has a 40% polyester core and
offers high durability.
Both types of UltraCards produce printed images with a glossy, photo­quality finish.
Printer Components: Card Input and Output Hoppers
Type Description
Card Cartridge The Card Cartridge will hold a maximum of 100 cards (based on a
standard 30 mil card thickness).
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Printer Components: Card Output Hopper and Reject Hopper
Type Description
Card Output Hopper
All standard Card Printers provide a 100 card capacity Card Output Hopper (based on a standard 30 mil card thickness). (Note: This Hopper stores the cards after they are printed.) Shown in the lower left.
• Once set in place, the Input Hopper is secured with a latch that is deactivated by a lever located in an area with restricted access.
• Reject hopper functionality when connected to the Output Module. The storage is available on the output tray.
Good Card Hopper
The Printer has a 100 card Output Hopper for good cards. The good cards are stacked in a location that is covered during normal operation.
Reject Hopper The Printer has a 10 to 20 card Output Hopper for reject cards. The
reject cards are stacked in a location that is locked during normal operation.
Exception Feed The Printer has a simple single card exception feed that can be
initiated by an external command. Once this command is sent, the Printer waits for the insertion of the
exception card into the exception feed slot, located at the top of the Printer.
A card (inserted into this card slot prior to this command) may cause the Printer to jam when printing occurs.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Printer Components: Transfer Roller
Danger: The Printer’s Transfer Roller can reach temperatures exceeding 350 degree F (175 C). Use extreme caution when operating the Transfer Roller. Never touch the Transfer Roller unless the Printer Power has been turned off for at least 20 to 30 minutes.
Type Description
Controls Both the Printer itself and the Printer’s software Driver control the
built-in Transfer Roller.
Temperature Adjustment
New Temperature Setting
To change the temperature of the Transfer Roller, adjust its temperature through the Image Transfer Tab within the Printer Driver setup window.
Once adjusted, the new temperature settings will be sent down with the next print job, along with the rest of the Printer Driver information.
Before printing begins, the Transfer Roller will automatically adjust itself to the new temperature setting. (Note: This new temperature setting will remain programmed within the Printer until it is once again changed within the Printer Driver or until the Printer is turned OFF.)
Whenever the Printer is turned OFF, the Transfer Roller will automatically reset itself and return to its default temperature the next time the Printer is turned ON.
Disconnect the Printer's power supply. (Technician Note: Cycling the Printer’s power supply serves to reset the Transfer Roller to its default temperature. The temperature setting within the Printer Driver, however, will stay the same until it is changed.)
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Printer Components: Flipper Table
Type Description
Exception Feed
The printer has a simple single card exception feed that can be initiated by an external command.
Cards (fed from the exception feed slot) feed from a +90° inclination of the Flipper Table.
In the Kiosk mode, cards can move from the exception feed slot to different positions for printing, magnetic encoding, and e-card encoding, using the OMNIKEY modules.
Kiosk Mode The Kiosk mode is used to manually feed card stock into the printer,
using the module top slot. Kiosk mode enabled: When a print job is sent to the printer, it will
rotate the Flipper Table to a vertical orientation and wait for a card to be inserted.
• If a card is already present in the slot, a card jam error will result.
• A card can only be inserted into the slot after the Output is ready
to accept it.
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Section 3: Installation Procedures
Safety Messages (review carefully)
Symbol Critical Procedures for Safety purposes
Danger:
Caution:
Failure to follow these installation guidelines can result in death or serious injury.
Information that raises potential safety issues is indicated by a warning symbol (as shown to the left).
• To prevent personal injury, refer to the following safety messages before performing an operation preceded by this symbol.
• To prevent personal injury, always remove the power cord prior to performing repair procedures, unless otherwise specified.
This device is electrostatically sensitive. It may be damaged if exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the left).
• To prevent equipment or media damage, refer to the following safety messages before performing an operation preceded by this symbol.
• To prevent equipment or media damage, observe all established Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.
• To prevent equipment or media damage, always wear an appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).
• To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.
• To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Introduction
The following guide will walk you through the installation of the Fargo Driver.
Time Requirement
This software installation process will require approximately 2 to 6 minutes (depending on the speed of your PC).
System Requirements
The System Requirements are as follows:
• IBM-PC or compatible, Windows® 32 bit 2K/XP, Pentium® class 500 MHz computer with
256MB of RAM or higher, 500MB free hard disk space or higher, USB 1.1
Inspecting the Printer
While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit.
Unpacking the Printer
The following items are included with your Printer:
• Software Installation CD (includes Printer Driver, Online User’s Guide and Printer Diagnostic Tool)
• Power Supply with Power Cord (Note: This product is intended to be supplied by a Listed Power Unit marked "Class 2" and rated for 24 V dc, 3.75 to 5 A.)
• Card Cleaning Roller
• Card Cartridge
• Warranty Card
• Registration Card
(Important: Please use the original packaging when shipping the Printer/Output.)
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Unpacking the Printer (continued)
Display A – Included with your Printer
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Choosing a Good Location
Follow these guidelines:
• Place the unit in a location with adequate air circulation to prevent internal heat build-up.
• Use the Printer's dimensions as a guideline for the minimum clearances to the unit.
(Note: Allow for adequate clearance above the unit to accommodate the height of the unit with its Covers open.)
• Do not install unit near heat sources such as radiators or air ducts or in a place subject to direct sunlight, excessive dust, mechanical vibration or shock.
About Moisture Condensation
If the unit is brought directly from a cold to a warm location or is placed in a very damp room, moisture may condense inside the unit. Should this occur, print quality may not be optimum.
Leave the unit turned OFF in a warm, dry room for several hours before using. This will allow the moisture to evaporate.
Caution: For safety purposes, Ethernet is not intended for a direct connection
outside of the building.
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Module Installation Procedures
Installing the Output Module Accessory
Parts included: Output Module Accessory Kit, Torx tool and screws Tools needed: Torx Tool (included in kit) Estimated Repair Time: 20 minutes
Step Procedure
1
Caution: Power off the Printer by unplugging the power cord from
the Printer.
2 Remove all USB, Serial, and Ethernet communication connections. Remove
the Card Output Hopper.
Important: Do not remove the Covers for this procedure. 3 The Output Module is installed at the output side of the Printer. 4 a. Turn the Printer and the Output Module on their back.
b. Use the Torx tool provided to remove the two (2) screws from the bottom
of the Output Module. Save the screws for later for reattachment.
5 If the Printer Module has the Output Side Upgrade Cover installed, then
follow the Removing the Output Side Upgrade Cover (if applicable)
procedure (provided below these instructions). 6 Position the Output Module attachment tabs into the appropriate slots at the
base of Printer. See Display A (below). 7 Use the two (2) screws to attach the Output Module to the Printer. Please
refer to the pictures below.
Continued on the next page
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Output Module Accessory (continued)
Display A - Slide the Output Module attachment tabs into the appropriate slots at the base of Printer Module. This picture shows the Printer and the Output Module.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
3-6
Removing the Output Side Upgrade Cover (if applicable)
Tools needed: Press the Release tab with a flat blade. Use the Snap and Clip process. Estimated Repair Time: 1 minute Important: This procedure only applies if the Printer comes equipped with the Output Side
Upgrade Cover (D910139-XX).
Step Procedure
1
Caution: Power off the Printer by unplugging the power cord from
the Printer. 2 Press the release tab in back while simultaneously pulling at the center of the
bottom edge. 3 Reverse instructions to re-assemble. Leave it off if your Printer is upgraded for
the Output.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Printer Loading Procedures
Loading the Print Ribbon
Note: Card Printers require highly specialized supplies to function properly.
• To maximize Printer life, reliability, printed card quality and durability, you must use only Certified Supplies.
• For this reason, your Fargo warranty is void, where not prohibited by law, if you use non­Certified Supplies.
Step Procedure
1 Load the Print Ribbon into the Print Ribbon Cartridge until the Rolls click.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Loading the Print Ribbon (continued)
Step Procedure
2 Tighten the Print Ribbon.
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Loading the Print Ribbon (continued)
Step Procedure
3 Insert the Print Ribbon Cartridge into the Printer until it clicks.
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Loading the Clear Transfer Film
Step Procedure
1 Load the Film into the Film Cartridge until the rolls click.
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Loading the Clear Transfer Film (continued)
Step Procedure
2 Tighten the Film.
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Loading the Clear Transfer Film (continued)
Step Procedure
3 Insert the Film Cartridge into the Printer until it clicks.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Inserting the Card Cleaning Roller
Step Procedure
1 Remove the Card Cleaning Roller from the Print Ribbon packaging and insert
the Cleaning Roller onto the black spindle from the supply pack.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Inserting the Card Cleaning Roller (continued)
Step Procedure
2 Remove the protective sleeve from the Card Cleaning Roller.
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Inserting the Card Cleaning Roller (continued)
Step Procedure
3 Insert the Card Cleaning Roller into the card input area.
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Loading the Blank Cards
Step Procedure
1 Load the blank cards into the Card Cartridge, as shown below.
Important: The front of the card must face DOWN. The back of the card or the magnetic stripe on the card must face UP. The Smart Chip is loaded on the bottom.
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Loading the Blank Cards (continued)
Step Procedure
2 Place the Card Input Cartridge onto the Printer until it clicks.
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Connecting Power to Printer
Caution: Do not remove the red Warning sticker across the USB connection. Do
not plug in the USB cable until prompted to do so during the installation of the Printer Driver. See the Installing the Printer Driver on Windows XP and Windows 2000
Step Procedure
1 The Printer connections are shown in the Displays A to D 2 Use the same procedure for both the Printer.
Display A - Connecting the AC power cable to the power supply.
procedure.
.
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Connecting Power to Printer (continued)
Display B - Connecting the other end of the AC power cable to a Surge Protector. See both notes below.
Note No. 1: Instead of connecting the AC power cable directly into an AC outlet, it is recommended that a Surge Protector be used to protect against power surges.
Note No. 2: Some buildings have surge protection built into the electrical outlets. Please consult your building supervisor regarding this feature.
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Connecting Power to Printer (continued)
Display C - Connecting the plug from the power supply to the Printer, as shown below.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
3-21
Printer Driver Installation Procedures Installation Procedures
Installing the Printer Driver
Step Procedure
1 Close down all programs and insert the Software Installation CD into your
computer’s CD drive. After a few seconds, the CD’s installer program will automatically open.
Follow the CD’s on-screen Procedures to complete installation. (Note: If the CD does not automatically open, use “My Computer” or
“Windows Explorer” to view the contents of the CD. Then, double-click on the Setup.exe file listed on the CD.)
See the next page.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Installing the Printer Driver (continued)
Step Procedure
2 Click on the Next button to continue with the installation.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
3-23
Installing the Printer Driver (continued)
Step Procedure
3 a. Read the License Agreement. Select the I accept the terms of the
license agreement option.
b. Click on the Next button to continue with the installation.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
3-24
Installing the Printer Driver (continued)
Step Procedure
4 a. Select Local to install a USB Printer.
OR
b. Select Network and enter an IP Address for the Printer.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
3-25
Installing the Printer Driver (continued)
Step Procedure
5 Click on the Next button to begin the installation.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Installing the Printer Driver (continued)
Step Procedure
6 Wait during the installation.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
3-27
Installing the Printer Driver (continued)
Step Procedure
7
Applies to USB Printer installation:
Connect the USB cable to both the PC and the Printer.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
3-28
Installing the Printer Driver (continued)
Step Procedure
8
Applies to USB Printer installation:
a. Select the Printer Port. (Note: You have the option of selecting
the port only IF you click the BACK button from the previous screen shot; otherwise, this is automatic.)
b. Wait while the Driver components are being copied to your PC.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
3-29
Installing the Printer Driver (continued)
Step Procedure
9 Click the Finish button. 10 Reboot your computer. 11
You have completed this procedure.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
3-30
Printing a Test Print Image
Step Procedure
1 Install a YMCK, YMCKI or YMCKK Ribbon in the Printer for the Test Print. 2 Open the Driver settings.
a. From your computer’s startup menu, select Settings > Printers and Faxes
(Windows XP) or > Printers (Windows 2000). b. Double click on the Card Printer under the Printer’s window. c. Select Printing Preferences under the Printer drop-down menu. (Note: This
will bring up the Printing Preferences window.)
3 a. Select the Card tab, and then click on the Test Print button, as shown in
Display A on the next page. b. When the Test Print button is selected, an image is copied to the Printer.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
3-31
Printing a Test Print Image (continued)
Step Procedure
4 This completes the High Definition Card Printer/Encoder Installation Guide.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
3-32
Section 4: Accessory Procedures
Safety Messages (review carefully)
Symbol Critical Instructions for Safety purposes
Danger:
Caution:
Failure to follow these installation guidelines can result in death or serious injury.
Information that raises potential safety issues is indicated by a warning symbol (as shown to the left).
• To prevent personal injury, refer to the following safety messages before performing an operation preceded by this symbol.
• To prevent personal injury, always remove the power cord prior to performing repair procedures, unless otherwise specified.
This device is electrostatically sensitive. It may be damaged if exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the left).
• To prevent equipment or media damage, refer to the following safety messages before performing an operation preceded by this symbol.
• To prevent equipment or media damage, observe all established Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.
• To prevent equipment or media damage, always wear an appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).
• To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.
• To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Using the Security Lock Slot
Important: Compatible locks are not sold by Fargo Electronics; however, they are readily
available from computer stores.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
4-2
Using the Security Lock Slot on the (continued)
The Printer has a Security Lock Slot located in the back lip of the metal chassis to accommodate a standard laptop security lock.
• To prevent unauthorized removal of the Printer, attach an industry standard security cable to an immovable object and then lock the cable to the Security Lock Slot. (Note: Fargo does not sell any type of locking device, but provides this feature for your added security.)
• The lock slot has a plastic covering that needs to be penetrated by the lock. (Note: Simply push the lock end into the slot with adequate force to break the protective film.)
Follow the locking procedure recommended by the lock vendor.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
4-3
Section 5: General Troubleshooting
The purpose of this section is to provide the User with specific procedures relating to the LCD Messages, Communication Errors, Card Feeding Errors, Encoding Errors, Printing Process Errors, Transfer Process Errors and Diagnosing the Image Problems for the Printer.
Important! Card Printers require highly specialized print Ribbons to function properly. To maximize Printer life, reliability, printed card quality and durability, you must use only Certified Supplies. For this reason, your Fargo warranty is void, where not prohibited by law, if you use non-Certified Supplies. To order additional materials, please contact your authorized reseller.
LCD Messages
The LCD display shows the current status of the Printer. Refer to the cause and solution tables in this section for all possible LCD messages. (Note: These tables display the LCD messages in alphabetical order. If the LCD message is communicating an error or requires an action, these tables will also offer a solution to what should be done.)
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-1
Safety Messages (review carefully)
Symbol Critical Instructions for Safety purposes
Danger:
Caution:
Failure to follow these installation guidelines can result in death or serious injury.
Information that raises potential safety issues is indicated by a warning symbol (as shown to the left).
• To prevent personal injury, refer to the following safety messages before performing an operation preceded by this symbol.
• To prevent personal injury, always remove the power cord prior to performing repair procedures, unless otherwise specified.
This device is electrostatically sensitive. It may be damaged if exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the left).
• To prevent equipment or media damage, refer to the following safety messages before performing an operation preceded by this symbol.
• To prevent equipment or media damage, observe all established Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.
• To prevent equipment or media damage, always wear an appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).
• To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.
• To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-2
Troubleshooting - LCD and Printer Error Message Tables
This section provides two troubleshooting tables for the LCD error messages and the Printer error messages. Each table uses a 3-column presentation to present a specific LCD or Printer error message, its cause and its solution.
• This allows the troubleshooter to identify the error and its cause, and then perform the procedure (provided in the solution column).
• This standard mode of identifying the problem and its solution should provide an efficient method of troubleshooting this printer.
• If you encounter problems beyond the capabilities of these two error message tables, you should contact www.fargosupport.com
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-3
How to use the LCD Error Message Table (example provided)
The PC Error Message in Column 1 (LCD Error Message) provides the Lower Left Corner Number. This number identifies the PC Error Message screenshot with its respective LCD Error Message.
• Note the correlation between Column 1 (below) and the PC Error Message window
(below).
• This allows you to correlate the LCD Error Message with the PC Error Message
(identifying number), then troubleshoot your Printer as needed.
Display – Single Example from the LCD Error Message Table
LCD Error Message Cause Solution
Unable to Feed Card (PC Error Message
Nos. 14
and 81)
Matches with the screenshot below.
The Printer is unable to feed a card from the Card Cartridge.
Verify there are cards in the cartridge.
Verify cards are not stuck together or jammed, and they are the correct thickness.
Display – Unable to Feed Card (screenshot; Lower Left Corner Number, 14)
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-4
Troubleshooting with the LCD Error Message Table
LCD Error Message Cause Solution
Calibrate Failed (PC Error Message
No. 155 and 170)
Calibrate Film (PC Error Message
No. 159) Calibrate Ribbon
(PC Error Message Nos. 128 and 170)
Card Feed Stop (PC Error Message
No. 137)
Card Jam (PC Error Message
Nos. 82, 112, and
200)
Film or Ribbon calibration has failed.
Film Sensors need to be calibrated.
The print Ribbon Sensor is out of calibration.
The Front Cover was opened. This caused the card transfer to stop OR the pause button was selected.
A card is jammed in the Print Station or card flipping area of the Printer.
Verify the film is installed correctly and there is not a Ribbon installed. If this problem persists, call for technical assistance.
Select Cancel and then perform the Film calibration procedure.
Select Cancel and then perform the Ribbon calibration procedure.
Press Resume or Cancel.
Clear the jam.
Card Jam: Prox (PC Error Message
No. 86)
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
A card is jammed in the PROX card encoding area of the Printer.
Clear the jam.
5-5
Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
Card Jam: Smart (PC Error Message
No. 85) Card Jam: Trans
(PC Error Message No. 83)
Card Not Found (PC Error Message
No. 69) Check Film
(PC Error Message No. 244)
Clean Printer (PC Error Message
No. 71)
A card is jammed in the smart card encoding area of the Printer.
Card became jammed in the Printer during transfer.
Card cannot be found in the Printer.
The film is not able to move correctly. Check for jams/breaks.
For best Printer performance, replace the Cleaning Roller Tape and clean the Printer’s Feed Rollers and Printhead at this time.
Clear the jam.
Clear the jam.
Verify card not jammed in Printer and select Cancel.
Check for obstruction. If the problem persists, call for technical assistance.
See Cleaning the Printer
.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
Cover is Open (PC Error Message
No. 46) E-Card Encoder
Startup Error (PC Error Message
No. 141) E-Card Startup Error
(PC Error Message No. 141)
EEPROM Corrupt (PC Error Message
Nos. 38, 39, 40, and
144) Ejecting Card
(PC Error Message No. 72)
The Cover was left open. Ensure that the Cover is
properly closed.
A problem was detected during Printer start-up.
Reset the Printer and try again. If this problem persists, call for technical assistance.
A problem was detected during Printer start-up.
Reset the Printer and try again. If this problem persists, call for technical assistance.
EEPROM restored with factory default values.
If changes were made, then go into the setting values and reset these numbers.
The card has been ejected already.
Click OK to clear the message. The user might want to know that a card has been sent to the reject bin, or out of the printer, and is either incomplete or posses a security risk if not disposed of properly.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
Empty Reject Bin (PC Error Message
No. 265)
Failed To Initialize (PC Error Message
No. 141) Film Align Error
(PC Error Message Nos. 26 and 176)
Film Break/Jam (PC Error Message
No. 158)
The reject bin is full. Remove the large number of
rejected cards from the reject bin.
Click OK to clear the notification message. (Note: In some cases, rejected cards are incomplete or pose a security risk, and should be disposed of properly.)
A problem was detected during Printer start-up.
Reset the Printer and try again. If this problem persists, call for technical assistance.
The film is not able to move correctly. Check for jams/breaks.
The film is not able to move correctly. Check for jams/breaks.
Check for obstruction. If the problem persists, call for technical assistance.
Check for obstruction. If the problem persists, call for technical assistance.
Film Low (PC Error Message
No. 156)
The film will soon run out. If printing a large number of
cards, replace the Film now or monitor the Printer until the Film is gone and install a new Film.
Film Out (PC Error Message
Nos. 156 and 157)
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
The film has run out. Install a new roll of film and
press Resume to continue or Cancel to reset.
5-8
Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
Film: Wrong Material (PC Error Message
No. 173) Flipper Jam
(PC Error Message Nos. 74 and 199)
The Film is not installed properly or has been damaged.
A card is jammed in the card flipping area of the Printer.
Verify the correct film is installed in the film Cartridge.
Open the Printer's Flipping Module Cover.
Clear any cards in the Flipping Module by opening the Printers Cover and using the Forward and/or Back buttons located on the Printer’s Front Cover.
Ensure that the Output Module can rotate freely. Close the Printer's Flipping Module Cover.
Press the Resume button on the Printer’s Front Cover to continue printing.
To cancel the print, press the Cancel Print button from the Driver's display dialog.
Head Loading (PC Error Message
No. 111)
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
An unrecoverable error has occurred during printing.
Reset the Printer and try again. If this problem persists, call for technical assistance.
5-9
Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
Head Resistance (PC Error Message
No. 6)
Head Sensor Error (PC Error Message
No. 8)
Head Voltage Error (PC Error Message
Nos. 103 and 105)
Headlift Error (PC Error Message
Nos. 102, 103, 104, and 105)
The EE setting in Driver for head resistance is out of range.
The Printhead Temperature Sensor is not functioning or is not connected properly. OR The Printhead is not cooling properly.
A hardware fault has prevented setting the correct Printhead voltage.
This is a problem with the Printhead Lift or Transfer Roller Headlift.
Enter a value for head resistance in the EE settings in the Driver.
Reset the correct value according to the steps in the Troubleshooting Section.
If this problem persists, call for technical assistance.
If the problem persists, call for technical assistance.
Reset the Printer and try again.
If this problem persists, call for technical assistance.
Reset the Printer and try again.
If this problem persists, call for technical assistance.
Heater Error (PC Error Message
No. 161)
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
The Transfer Heater Roller is too hot.
Reset the Printer and try again.
If this problem persists, call for technical assistance.
5-10
Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
Invalid Film (PC Error Message
Nos. 94, 95, 96, 164, 165, and 166)
Invalid Password (PC Error Message
No. 136)
Invalid Ribbon (PC Error Message
No. 93) Job Data Error
(PC Error Message No. 106)
An unauthorized film is installed in the Printer.
Get the correct Film from your dealer.
Printing disabled at this time. Press Cancel to abort this
print job and then check security settings at host computer.
An unauthorized Ribbon is installed in the Printer.
The print data sent to the Printer is corrupt or has been interrupted.
Get the correct Ribbon from your dealer.
Reset the Printer and try again.
If this problem persists, call for technical assistance.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
Mag Encoder Paused (PC Error Message
No. 143) Mag Encoder Startup
Error (PC Error Message
No. 63 and 141) Mag Verify Error
(PC Error Message No. 30)
Multiple Feed
(PC Error Message No. 70)
The Magnetic Encoder is in a pause state.
A problem was detected during Printer start-up.
Print could not verify MAG write. OR The magnetic stripe was not encoded properly.
Multiple cards were fed into the Printer.
Reset the Printer and try again.
If this problem persists, call for technical assistance.
Check the Cards and click on Cancel Print.
Remove all cards and try again.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
No E-card Encoder (PC Error Message
No. 202)
No Film (PC Error Message
No. 28)
No Flip Module (PC Error Message
No. 201)
You are trying to send encoding data, but the Printer is not configured with this Encoder type.
Film is not installed in the Printer. OR Film RFID tag is bad.
Two-sided job sent to a one­sided Printer.
You are trying to send encoding data, but the Printer is not configured with this Encoder type.
Install the Film and press Resume.
To cancel the print, press the
Cancel Print button or the Cancel button located on the
Printer. Verify the Printer has flipper
capabilities via the LCD Menu. If Output capabilities are
present, ensure that the Print Both Sides option in the Driver is set correctly.
Press the Resume button on the Printer’s Front Cover to continue printing.
To cancel the print, press the Cancel Print button from the Driver’s display dialog.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-13
Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
No iClass Encoder (PC Error Message
No. 177)
No Mag Module (PC Error Message
No. 31)
No MiFare Encoder (PC Error Message
No. 203)
No Prox Encoder (PC Error Message
No. 32)
You are trying to send encoding data, but the Printer is not configured with this Encoder type.
MAG encoding job sent to Printer without a MAG encoder. You are trying to send encoding data, but the Printer is not configured with this Encoder type.
You are trying to send encoding data, but the Printer is not configured with this Encoder type.
You are trying to send encoding data, but the Printer is not configured with this Encoder type.
You are trying to send encoding data, but the Printer is not configured with this Encoder type.
To cancel, click on Cancel Print.
To cancel, click on Cancel Print.
No Ribbon (PC Error Message
No. 25)
No Ribbon is installed in the Printer. OR The Ribbon RFID tag is bad.
Install the correct Ribbon and press the Resume button located o the Printer’s LCD display.
To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-14
Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
No Smart Encoder (PC Error Message
No. 33)
You are trying to send encoding data, but the Printer is not configured with this Encoder type.
Output Hopper Full The Sensor detects when
the Output Hopper has been filled to prevent more cards from printing and causing a jam.
Output Hopper Open The Sensor detects when
the Output Hopper has been opened.
When the Hopper is opened, cards will not eject from the Output (to ensure cards do not eject into the chassis).
Reject Output Hopper
The Sensor detects that the number of cards rejected is getting close to the 30-card capacity.
To cancel, click on Cancel Print.
Check the Hopper and remove cards as needed. Close the Output Hopper. Press the Resume button.
Close the Output Hopper. Press the Resume button.
Printing Error (PC Error Message
No. 107)
An error was detected during printing.
Reset the Printer and try again.
If this problem persists, call for technical assistance.
Reboot Required (PC Error Message
Nos. 9, 65, 67, and
163)
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
Unspecified system error detected by the Printer Firmware.
Reset the Printer and try again.
If this problem persists, call for technical assistance.
5-15
Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
Reinsert Ribbon (PC Error Message
No. 141) Remove Card
(PC Error Message No. 68)
Remove Ribbon (PC Error Message
No. 139)
Ribbon Break/Jam (PC Error Message
No. 99, 108, and
109)
The Ribbon must be reinserted for proper functioning of the Printer.
A card is jammed in the Print Station or card flipping area of the Printer.
The print Ribbon is not installed properly or has been damaged.
The Ribbon is not able to find the next panel correctly. Check for jams/breaks.
Reinsert the Ribbon or press Resume.
Clear the jam and press Cancel.
Verify the correct Ribbon is installed in the Ribbon Cartridge.
Remove it and replace it with the correct Ribbon.
If jammed, clear the jam. If broken, repair by taping the Ribbon back on to the take-up core.
Press Resume to continue or Cancel to abort.
Ribbon Low (PC Error Message
No. 92)
The print Ribbon will soon run out.
If printing a large number of cards, replace the Ribbon now or monitor the Printer until the Ribbon is gone and install a new Ribbon.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-16
Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
Ribbon Miscue (PC Error Message
No. 97)
Ribbon Out (PC Error Message
No. 91, 100 and 101) Ribbon Tension
(PC Error Message No. 98)
Ribbon: Wrong Material
(PC Error Message No. 93, 122, and
172)
The Ribbon is not able to find the next panel correctly. Check for jams/breaks.
The print Ribbon has run out.
The Ribbon tensions may be out of range.
The print Ribbon is not installed properly or has been damaged.
If jammed, clear the jam. If broken repair by taping the Ribbon back on to the take-up core.
Press Resume to continue or Cancel to abort.
Install a new Ribbon and press Resume to continue.
Check and adjust the setting through the TOOLBOX under the Advanced Settings tab.
If this problem persists, call for technical assistance. Press Resume to continue or cancel to abort.
Verify the correct Ribbon is installed in the Ribbon Cartridge.
System Fault (PC Error Message
No. 164)
Unspecified system error is detected by the Printer Firmware.
Reset the Printer and try again.
If this problem persists, call for technical assistance.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-17
Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message Cause Solution
Unable to Feed (PC Error Message
Nos. 14 and 81)
Utility Error (PC Error Message
Nos. 129) Waiting for Data
(PC Error Message No. 147)
Wrong Film (PC Error Message
Nos. 162 and 163)
The Printer is unable to feed a card from the Card Cartridge
Command resulted in an error.
The Printer has stopped receiving data from the PC.
The print film installed in the Printer does not match the film type selected in the Printer Driver.
OR
A Self-test job cannot be printed with the print media installed.
Verify there are cards in the Card Cartridge.
Verify cards are not stuck together or jammed, and they are the correct thickness.
See Resolving the Communication Errors.
Reset the Printer and try again. If this problem persists, call for
technical assistance. Replace film in Printer with type
specified in the Driver. A reboot is required.
Wrong Ribbon (PC Error Message
No. 93)
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
The print Ribbon installed in the Printer does not match the Ribbon type selected in the Printer Driver. OR A Self-test job cannot be printed with the print media installed.
Replace Ribbon in Printer with type specified in the Driver.
5-18
Troubleshooting with the Printer Error Message Table
Printer Error
Cause Solution
Message
General Error A general Printer error
has occurred.
Card Not Found
The Printer is unable to find the card.
Cover is Open The Printer cannot start
printing because the Cover is open.
Unable to Feed The Printer is unable to
feed a card from the Card Cartridge.
Press Cancel on the printer or click on Cancel Print.
Please check Printer for a card or other obstruction, remove the card and cancel the print by pressing the Cancel Print button from the Driver’s display dialog or the Cancel button, located on the Printer.
Close the Cover to continue printing.
Ensure that cards are available and loaded correctly, press the Resume button located on the Printer's LCD display to continue printing.
To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-19
Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Cause Solution
Message
Card Jam A Card has become
jammed in the Printer.
Card Jam (Encoder) A Card has become
jammed in the Printer's Encoding station.
a. Open the Printer's Front Cover
and remove the Print Ribbon and Film Cartridges.
b. Clear any cards in the printer by
using the Forward and/or Back Buttons located on the printer’s LCD display.
c. Re-insert the Ribbon and close
the Printer’s Front Cover.
d. Press the Resume button
located on the Printer's LCD display to continue printing.
e. To Cancel the print, press the
Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.
a. Open the Printer’s Front Cover
and remove the Print Ribbon.
b. Open the Printer's Flipping
Module Cover.
c. Clear any cards in the Encoding
Module by using the Forward and/or Back buttons located on the Printer's LCD display.
d. Re-insert the Print Ribbon and
close the Printer’s Front Cover.
e. Press the Resume button
located on the Printer's LCD display to continue printing.
f. To cancel the print, press the
Cancel Print button from the Driver's display dialog or the Cancel button located on the Printer's LCD display.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-20
Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Cause Solution
Message
Card Jam (Output) A Card has become
jammed in the Printer's Flipper Table.
Card Eject Error The Printer is unable to
eject a card.
a. Open the Printer’s Front Cover
and the Output Module Cover.
b. Clear any cards in the Flipper
Table by using the Forward and/or Back buttons located on
the Printer's LCD display. c. Close the Printer’s Front Cover. d. Press the Resume button
located on the Printer's LCD
display to continue printing. e. To cancel the print, press the
Cancel Print button from the
Driver's display dialog or the
Cancel button on the Printer's
LCD display. Please check Printer for a card jam
or other obstruction and press the Resume button located on the Printer's LCD display to continue printing.
To cancel the print, press the Cancel Print button from the Driver's display dialog or the Cancel button located on the Printer's LCD display.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-21
Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Cause Solution
Message
Flipper Jam The Flipper Table has
jammed while either aligning itself or flipping a card.
No Flipper The Printer does not have
flipping capabilities.
a. Open the Printer's Output
Module Cover. b. Clear any cards in the Output
Module by using the Forward
and/or Back buttons located on
the Printer’s Front Cover. c. Ensure that the Flipper Table
can rotate freely. Close the
Printer's Output Module Cover. d. Press the Resume button on the
Printer’s Front Cover to continue
printing. e. To cancel the print, press the
Cancel Print button from the
Driver's display dialog. a. Verify the Printer has flipper
capabilities via the LCD Menu. b. If Output capabilities are
present, ensure that the Print
Both Sides option in the driver
is set correctly. c. Press the Resume button on the
Printer’s Front Cover to continue
printing. d. To cancel the print, press the
Cancel Print button from the
Driver’s display dialog or press
the Cancel button located on
the Printer's LCD display.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-22
Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Cause Solution
Message
Ribbon RFID Error The ribbon tag information
is corrupted or incorrect.
Wrong Ribbon Installed
An incorrect ribbon has been installed, or a driver setting is incorrect.
No Ribbon Installed No Print Ribbon is
installed in the Printer.
Check that the Ribbon is installed properly. Cancel is the only option.
Press the Cancel Print button from the Driver’s display dialog, or the Cancel button located on the Printer's LCD display.
Check that the ribbon is correct for the printer and job. Press the Resume button located on the Printer's LCD display to continue printing.
To cancel the print, press the Cancel Print button from the Driver’s display dialog, or the Cancel button located on the Printer's LCD display.
Install the correct Ribbon and press Resume on the LCD display.
Ribbon Out The Print Ribbon installed
in the printer is empty.
Install a new Ribbon and press Resume on the LCD display.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-23
Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Cause Solution
Message
Ribbon Break/Jam A Ribbon break/jam has
been detected inside the Printer.
The printer has determined that the installed ribbon has either jammed or broken.
a. Open the Printer Cover and
remove the Print Ribbon. If
ribbon is jammed, remove jam
and tighten ribbon. b. Clear any cards in the printer by
using the Forward and/or Back
buttons located on the Printer's
LCD display. c. Tape the ends of the Ribbon
together and wind any excess
onto the Take-up Spool of the
Print Ribbon. d. Re-install the Print Ribbon, close
the Printer Cover and press the
Resume button located on the
Printer's LCD display to continue
printing.
Ribbon Sensor Error The Printer cannot find
the next panel on the Print Ribbon.
e. To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display. Recalibrate the Ribbon Sensor
using the Calibrate Ribbon Tab within the Toolbox.
To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button on the Printer's LCD display.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-24
Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Cause Solution
Message
Invalid Ribbon An incorrect Print Ribbon
has been installed in the Printer. (This is if you are using a SecureMark Ribbon).
A non-SecureMark Ribbon is installed in a SecureMark Printer.
a. Replace with the appropriate
SecureMark Ribbon and press
the Resume button located on
the Printer's LCD display to
continue printing. b. To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display. c. Install a Certified Print Ribbon
and press the Resume button
located on the Printer's LCD
display to continue printing. d. To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-25
Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Cause Solution
Message
Invalid Ribbon The ribbon installed does
not match the SecureMark configuration of the printer.
Invalid Ribbon An incorrect Print Ribbon
has been installed in the Printer.
Ribbon Error The Print Ribbon caused
a general error.
Install a Certified Print Ribbon and press the Resume button located on the Printer's LCD display to continue printing.
To cancel the print, press the Cancel Print button from the Driver's display dialog and the Cancel button located on the Printer's LCD display.
Check that the ribbon is correct for the printer and retry.
To cancel, click on Cancel Print. Press the Resume button located
on the Printer to continue. To cancel, press the Cancel Print
button or the Cancel button located on the Printer.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-26
Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Cause Solution
Message
No Magnetic Encoder Installed
A print job with Magnetic encoding was sent with no Magnetic encoder installed in the printer.
Mag Verify Error The printer is unable to
verify encoded data.
No Mag Strip Present
The Printer is unable to find a Magnetic stripe on the card.
No Smart Card Encoder
No Prox Card Encoder
No Smart Card Encoder is installed in the printer.
No Proximity Card Encoder is installed in the printer.
Headlift Error The Headlift Sensor is not
detecting movement from the Headlift Cam.
Ensure that no encoding data is being sent with the print job and reprint the card.
Check the Cards and click on Cancel Print.
Check the Cards and click on Cancel Print.
To cancel, click on Cancel Print.
To cancel, click on Cancel Print.
Reboot the Printer by cycling power. To cancel, press the Cancel Print
button.
Invalid Password The Password entered is
not a valid password.
Press OK to enter another password.
To cancel, press the Cancel Print button.
HDPii High Definition Card Printer/Encoder User Guide (Rev. 1.1)
5-27
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