FARGO electronics Persona M30e, DTC400e, Persona C30e User Manual

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DTC400e/Persona® C30e/M30e Card Printer User Guide (Rev. 1.0)

• Single-side Model

• Dual-side Model

• Single-side (plus Mag) Model

• Dual-side (plus Mag) Model

Part Number: L001364 (user guide)

RESTRICTED USE ONLY Fargo Electronics, Inc.

DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0), property of Fargo Electronics, Incorporated

Copyright © 2008 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers, who have signed a “no disclosure agreement” regarding the restricted, proprietary use of said document.

The revision number for this document will be updated to reflect changes, corrections, updates and enhancements to this document.

Revision Control

Date Document Title

Number

Revision 1.0 February 2009 DTC400e/Persona C30e/M30e Card

Printer User Guide

These reference documents were thoroughly reviewed to provide Fargo with professional and international standards, requirements, guidelines and models for our technical, training and user documentation. At all times, the Copyright Protection Notice for each document was adhered to within our Fargo documentation process. This reference to other documents does not imply that Fargo is an ISO-certified company at this time.

ANSI/ISO/ASQ Q9001-2000 American National Standard

, (sub-title) Quality Management Systems - Requirements (published by the American Society of Quality, Quality Press, P.O. Box 3005, Milwaukee, Wisconsin 53201-3005)

The ASQ ISO 9000:2000 Handbook

(editors, Charles A. Cianfrani, Joseph J. Tsiakals and John E. West; Second Edition; published by the American Society of Quality, Quality Press, 600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)

Juran's Quality Handbook (editors, Joseph M. Juran and A. Blanton Godfrey; Fifth Edition, McGraw-Hill)

Any questions regarding changes, corrections, updates or enhancements to this document should be forwarded to:

Support Services 6533 Flying Cloud Drive Eden Prairie, MN 55344 (USA) (952) 941-0050 FAX: (952) 946-8492 www.fargosupport.com

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Table of Contents

Section 1: Introduction_____________________________________________________1-1

How to use the manual _______________________________________________________________ 1-1 Safety Messages (review carefully)______________________________________________________1-2 DTC400e/C30e/M30e Card Printer Overview _____________________________________________ 1-3

Reviewing the DTC400e/C30e/M30e Block Diagram_____________________________________ 1-3 Reviewing the DTC400e/C30e/M30e Card Printer Sequence of Operations____________________ 1-4 Reviewing the DTC400e/C30e/M30e Boot up Sequence___________________________________1-7

Section 2: Specifications____________________________________________________2-1

Regulatory Compliances______________________________________________________________ 2-1 Agency Listings_____________________________________________________________________2-2 Technical Specifications ______________________________________________________________ 2-2 Functional Specifications _____________________________________________________________ 2-5

Printer Components: Front Cover to USB Port__________________________________________ 2-6 Printer Components: Print Ribbons___________________________________________________ 2-7 Printer Components: Resin-Only Print Ribbons _________________________________________ 2-8 Printer Components: Dye-Sublimation Print Ribbons_____________________________________ 2-9 Printer Components: Dye-Sublimation/Resin Print Ribbons_______________________________ 2-10 Dye-Sublimation Ribbons for M30e__________________________________________________2-10 Printer Components: Blank Cards___________________________________________________ 2-11

Section 3: Printer Setup & Installation ________________________________________3-1

Choosing A Good Location _________________________________________________________3-1 About Moisture Condensation _______________________________________________________3-1 Unpacking and Inspection __________________________________________________________ 3-2 Reviewing the Printer (front view)____________________________________________________ 3-2 Connecting the Printer power________________________________________________________ 3-3 Flipper Table Module Assembly _____________________________________________________ 3-4 Installing the Print Ribbon Cartridge __________________________________________________3-5 Installing Blank Cards into the Card Hopper ____________________________________________ 3-7 Lowering the Card Output Hoppe r___________________________________________________3-10

Printer Driver Installation ____________________________________________________________3-11

Printing a Test Print Image_________________________________________________________ 3-20

Printer Transport ___________________________________________________________________3-21

Section 4: General Troubleshooting __________________________________________4-1

Safety Messages (review carefully)______________________________________________________4-1 Communications Errors_______________________________________________________________4-2 Print Process Errors__________________________________________________________________4-4

Resolving a Card Not Fed Error (Cards will not feed off the Hopper)_________________________ 4-4 Resolving a Card Not Fed Error (Two (2) or more cards feed at the same time)_________________ 4-7 Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted)________________________ 4-9 Resolving the Mag Verify Error_____________________________________________________ 4-10 Resolving the No Magnetic Encoder Installed Error _____________________________________4-13 Resolving the No Mag Stripe Present Error____________________________________________4-15

Resolving the No Smart Card Encoder Error ___________________________________________4-16 Resolving the No Prox Card Encoder Error ______________________________________________ 4-18 Resolving a Ribbon Sensor Error (Ribbon Miscue) DTC400e & C30e _________________________4-20

Resolving a Ribbon Break Jam Error_________________________________________________ 4-21

Resolving a Ribbon Out Error ______________________________________________________ 4-24

Resolving a No Ribbon Installed Error________________________________________________4-25

Resolving a Invalid Ribbon Error____________________________________________________ 4-26

Resolving a Wrong Ribbon Error____________________________________________________ 4-28

Resolving a Card Jam Error ________________________________________________________ 4-30

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Resolving a Card Jam (Encoder) Error________________________________________________ 4-32

Resolving a Headlift Motor or Sensor Error____________________________________________ 4-34

Resolving the Cover Open issue_____________________________________________________ 4-36

Resolving the Blank Output issues___________________________________________________4-37

Resolving the Remove Ribbon Me ssage (Rewriteable Job)________________________________ 4-39 Flipper Table Module Assembly Problems_______________________________________________ 4-40

Resolving the No Flipper Table Module problem _______________________________________ 4-40

Resolving the Flipper Jam Error_____________________________________________________ 4-41 Diagnosing Image Problems __________________________________________________________ 4-43

Resolving the Pixel Failure probl e ms_________________________________________________ 4-43

Resolving the Card Surface Debris probl e ms___________________________________________ 4-44

Resolving the Incorrect Image Darkness problems ______________________________________ 4-45

Resolving Ribbon Wrinkle problems_________________________________________________4-47

Resolving the Excessive Resin pri nt i ng problems _______________________________________4-49

Resolving the Incomplete Resin printing problems ______________________________________4-51

Resolving the Image Placement problems _____________________________________________4-52

Resolving the Poor Image Quality problems ___________________________________________ 4-56 Running the Self Test _______________________________________________________________4-57

Running the Standard Self Test Print _________________________________________________ 4-58

Section 5: Ethernet Option Introduction _______________________________________5-1

Technical Specification - Ethernet Option ________________________________________________ 5-1 Functional Specification - Ethernet Option________________________________________________ 5-2 Network Services - Overview__________________________________________________________5-3

Reviewing the Print Server__________________________________________________________ 5-3

Reviewing the Web Page Server _____________________________________________________ 5-3

Reviewing the Network Management Interface__________________________________________ 5-3

Reviewing the Telnet Server ________________________________________________________5-3 Network Management Interface ________________________________________________________ 5-4 Telnet Command Line Interface ________________________________________________________ 5-4

Initiating a Telnet Session __________________________________________________________5-4

Reviewing the Telnet Command Table ________________________________________________5-5

Ethernet Printer Troubleshooting Procedures______________________________________5-9

Verifying the Printer Connection ____________________________________________________ 5-10

Verifying the Printer IP address _____________________________________________________ 5-10

Verify that the PC can access the Printer using the ping command __________________________ 5-11

Printing a test page_______________________________________________________________5-12

Reviewing Frequently-asked Questions __________________________________________5-13 Glossary of Terms ____________________________________________________________5-17

Section 6: Printer Adjustments_______________________________________________6-1

Safety Messages (review carefully) ___________________________________________________ 6-1 DTC400e/C30e/M30e Print Driver Options _______________________________________________ 6-2

Using the Card tab (DTC400e/C30e/M30e) ________________________________________6-3

Adjusting the Card Size Option ______________________________________________________6-3

Adjusting the Orientation Option _____________________________________________________6-4

Selecting the number of copies _______________________________________________________ 6-5

Using the Diagnostics button under the Card tab_________________________________________6-6

Using the Clean Printer Option_______________________________________________________ 6-7

Using the Test Print button__________________________________________________________ 6-9

Using the About button____________________________________________________________ 6-10

Using the Device Options tab (DTC 400e/C30e or M30e) _________________________________ 6-11

Adjusting the Ribbon Type option ___________________________________________________ 6-13

Selecting the Auto Ribbon Select option ______________________________________________ 6-16

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Adjusting the Color Matching option_________________________________________________ 6-20

Adjusting for the Resin Dither ______________________________________________________ 6-21

Using the Print Both Sides option ___________________________________________________ 6-22

Using the Split 1 Set of Ribbon Panels option __________________________________________ 6-23

Using the Print Back Side First opti o n________________________________________________ 6-24

Using the Print Back Side Only option________________________________________________ 6-25

Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees options ____________________6-26

Using the Disable Printing opt ion____________________________________________________ 6-27

Using the Image Color tab (DTC40 0e/C30e/M30e)______________________________________ 6-28

Using the Resin Heat (K) option (Front and Back) ______________________________________6-29

Using the Overlay Heat (O) option___________________________________________________ 6-30

Using the Color Matching option and Default button_____________________________________6-31

Using the Calibrate tab (DTC400e/C30e/M30e)____________________________________6-32

Using the Image Position Controls___________________________________________________ 6-33

Using the Sensors button __________________________________________________________ 6-35

Using the Settings button __________________________________________________________6-37

Using the Magnetic Encoding tab _______________________________________________6-38

Using the Encoding Mode dropdown list______________________________________________ 6-39

Selecting the Coercivity/Magnetic Track______________________________________________6-45

Reviewing the Shift Data Left Function_______________________________________________ 6-46

Reviewing the Magnetic Track Options_______________________________________________ 6-47

Using the Character Size buttons ____________________________________________________ 6-49

Using the ASCII Offset dropdown lis t________________________________________________ 6-50

Using the Bit Density dropdown list__________________________________________________6-51

Using the LRC Generation dropdown list _____________________________________________6-52

Using the Character Parity dropd ow n li s t______________________________________________ 6-53

Reviewing the ISO Track Locations__________________________________________________ 6-54

Sending the Track Information______________________________________________________ 6-55

Reviewing the Sample String _______________________________________________________6-56

Reviewing the ASCII Code and Character Table________________________________________ 6-57

Using the Overlay / Print Area tab (DTC400e/C30e/M30e) __________________________6-58

Enabling the Back options _________________________________________________________6-59

Using the Front option (Overlay / Print Area) __________________________________________ 6-60

Using the Back option (Overlay / Print Area) __________________________________________6-61

Using the Overlay / Print Area dropdown menu ________________________________________6-62

Using the Overlay / Print Area ______________________________________________________6-64

Using the Defined Area Option _____________________________________________________ 6-66

Using Security Options (Visual Security Solutions) (Front option only)______________________ 6-70

Selecting Orientation - Landscape under Card tab_______________________________________ 6-71

Selecting the Visual Security Solutions dropdown menu (A to D) __________________________6-72

Selecting Orientation - Portrait under Card tab _________________________________________ 6-73

Selecting the Visual Security Solutions dropdown menu (E to H)___________________________ 6-74

Selecting the VeriMark radio button (F rontside option only)_______________________________6-75

Selecting HoloMark (Front opt ion only) ______________________________________________6-76

Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil)_______________________6-77

Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil) ______________________6-78

Using the K Panel Resin tab (DTC400e/C30e/M30e)________________________________6-79

Enabling the Frontside and Backside options___________________________________________6-80

Enabling the Frontside option (K Panel Resin) _________________________________________ 6-81

Enabling the Backside option (K Panel Resin)__________________________________________ 6-82

Selecting from the Print All Black with K Panel options (Front and Back options) _____________6-83

Selecting the Full Card option (Front and Back options)__________________________________6-84

Selecting the Defined Area(s) option (Front and Back options)_____________________________ 6-85

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Selecting the Undefined Area(s) option (Front and Back options)___________________________ 6-86

Selecting the Defined Area(s) function (Front and Back options) ___________________________ 6-87

Selecting the Print YMC under K and Print K Only options _______________________________6-94

Using the Printer Info tab (DTC400e/C30e/M30e)__________________________________6-95

Reviewing the Ribbon Information __________________________________________________6-96

Reviewing the Ribbon Level Indicator________________________________________________ 6-96

Using the Printer Calibration Utility (DTC400e/C30e/M30e)_________________________6-97

Using the Image Darkness Option ___________________________________________________6-98

Using the Print Top of Form Option__________________________________________________ 6-99

Using the Print End of Form Option_________________________________________________ 6-100

Using the Print Left of Form Option ________________________________________________6-101

Using the Magnetic Encoder Voltage Offset Option ____________________________________6-102

Adjusting the Hi-Co Voltage Offset_________________________________________________ 6-103

Adjusting the Lo-Co Voltage Offset_________________________________________________ 6-104

Using the Mag Top of Form Option_________________________________________________ 6-105

Using the Ribbon Tension Option __________________________________________________ 6-107

Using the Flipper Home Offset Option_______________________________________________ 6-108

Using the Flipper Center Offset Option ______________________________________________ 6-108

Using the Flipper Smart Angle Offset Option _________________________________________ 6-109

Using the Resin Heat (K) Adjustment (Settings) _______________________________________ 6-110

Using the Print Temperature Offset _________________________________________________ 6-111

Using the Erase Temperature Offset_________________________________________________ 6-112

Using the Flipper Prox Offset Option________________________________________________ 6-113

Using the Flipper Prox Angle Offset Option __________________________________________ 6-114

Section 7: Using the YMCFKO Ribbon in the Workbench_________________________7-1

Adding a Secure ID to the Card ______________________________________________________ 7-4

Changing the Secure ID Properties____________________________________________________ 7-5

Adding a Logo to the Card__________________________________________________________7-6

Changing the Logo Properties _______________________________________________________ 7-7

Adding a Text on the Card __________________________________________________________ 7-8

Changing the Text Properties ________________________________________________________ 7-9

Fluorescing Panel – Application Specifications_________________________________________7-10

Inserting Fluorescent Text _________________________________________________________ 7-10

Insert Fluorescent Image __________________________________________________________7-11

Printing Dynamic Text____________________________________________________________7-11

Selecting the NONE- Re-Writable Ribbon Type DTC400e/C30e______________________7-12

Using the Workbench (to erase the card) ________________________________________________ 7-13 Using the Erase Intensity Option (DTC400e/C30e) ________________________________________7-15 Using the Erase Temperature Offset____________________________________________________7-16

Section 8: Cleaning________________________________________________________8-1

Safety Messages (review carefully)______________________________________________________8-1 Supplies (included with the Cleaning Kit) ________________________________________________ 8-2 Cleaning the Printhead _______________________________________________________________ 8-3 Cleaning the Platen and the Card Feed Rollers_____________________________________________ 8-4 Cleaning the Printer’s Interior__________________________________________________________ 8-6 Cleaning the Printer’s Exterior _________________________________________________________8-6 Packing the Card Printer ______________________________________________________________ 8-1

Section 9: Firmware Upgrades_______________________________________________9-1

Requirements_______________________________________________________________________ 9-1 Safety Messages (review carefully)______________________________________________________9-1 Upgrade the Printer Firmware__________________________________________________________ 9-2

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Section 10: Fargo Technical Support ________________________________________10-1

Contacting Fargo Technical Support____________________________________________________ 10-1 Reading the Serial Numbers on a Fargo Printer ___________________________________________ 10-2

Finding out when a Fargo Card Printer was manufactured ________________________________ 10-2

Reviewing Example No. 1: Serial Number A9020001 ___________________________________ 10-2

Section 11: Glossary of Terms ______________________________________________11-1

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Section 1: Introduction

How to use the manual

The DTC400e/Persona C30e/M30e Card Printer User Guide is designed to provide Installers and Technicians with quick, efficient lookup of related procedures, components and terms. The manual can be used effectively either in soft or hard copy, depending on the preference of the Installer or Technician.

Manual Description

Sequence of Operations, Glossary of Terms and Technical/Functional Specifications (hyper-linked)

Table of Contents (hyperlinked)

Troubleshooting, Replacement, Removal, Diagnostic and Navigation Procedures (in hyper-linked Sections)

Cross-Referencing (hyperlinked)

Comprehensive Index (hyper-linked)

You can go directly to the Sequence of Operations, Glossary of Terms, Technical Specifications and Functional Specifications to learn how to use the processes, procedures, functions and windows for the card Printer within concise, correlative tables.

You can use the automated Table of Contents to quickly locate, for example, an error message, a procedure, the index or an appendix.

You can go directly to Specifications, General Troubleshooting, Printer Adjustments, Parts Replacement, Printer Packing, Board Level Diagnostics and Firmware Updates to find troubleshooting, removal and replacement procedures. The section titles are always labeled according to their function for consistent usage.

You can use the cross-referencing links to quickly locate, for example, an error message or a procedure.

You can use the COMPREHENSIVE INDEX to quickly locate information on the card Printer, relating to a specification, a procedural step, a window or screen, a component, a term, a qualifier or a related feature to this Printer.

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Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger:

Caution:

Failure to follow these installation guidelines can result in death or serious injury.

Information that raises potential safety issues is indicated by a warning symbol (as shown to the left).

• To prevent personal injury, refer to the following safety messages before performing an operation preceded by this symbol.

• To prevent personal injury, always remove the power cord prior to performing repair procedures, unless otherwise specified.

• To prevent personal injury, make sure only qualified personnel perform these procedures.

This device is electrostatically sensitive. It may be damaged if exposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the left).

• To prevent equipment or media damage, refer to the following safety messages before performing an operation preceded by this symbol.

• To prevent equipment or media damage, observe all established Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

• To prevent equipment or media damage, always wear an appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).

• To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.

• To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.

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DTC400e/C30e/M30e Card Printer Overview

Reviewing the DTC400e/C30e/M30e Block Diagram

Motors Sensors Parts

1 Card Feed 6 Card Feed 13 Card Input Roller 2 Print Stepper 7 Ribbon Sensor 14 Cleaning Roller

3 Ribbon Drive 8 Ribbon Encoder 15 Card Feed Roller 4 Print Headlift 9 Headlift Sensor 16 Printhead Cooling

Fan

5 Ribbon Rewind

Motor

11 Ribbon LED SNR 18 Magnetic Encoding 12 RFID Antenna 19 Platen Roller

20 Pinch Roller

10 Printhead Thermistor 17 Card Input Hopper

Head Module

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Reviewing the DTC400e/C30e/M30e Card Printer Sequence of Operations

The following sequence describes a full color print job with magnetic encoding.

Step Process

1 The File information is received from the PC. 2 Printer checks the installed Ribbon type (stored in memory) against the Ribbon

type command that was sent from the Printer.

• If Ribbon type does not match, the Pause button on the right will begin flashing.

3 The Card Input Motor and Print Stepper Motor engage. 4 The Card Feed Sensor detects leading edge of card and disengages the card

input Motor.

Output Hopper

Input Hopper

Cartridge Bay

5 The Card Feed Stepper Motor engages to queue card for magnetic encoding.

6 The Encoding data is written to the card. 7 The Magnetic Encoder verifies while the Stepper reverses the card. 8 The Print Ribbon Drive engages.

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9 The Print Ribbon Sensor looks for the Yellow panel. (Note: The Print Ribbon

Encoder detects number of revolutions, required to use an entire color panel.)

(C30e & DTC 400e only) 10 The Print Stepper Motor engages. 11 The Card Feed Sensor detects trailing edge of card. 12 The Print Stepper Motor queues card to the middle of the platen Roller. All Stop. 13 The Print Headlift Motor engages. 14 The Print Headlift Sensor detects the closed state. 15 The Print Headlift Motor disengages. 16 The Print Stepper Motor engages. 17 The Print Cover Sensor checks for a closed state. 18 The Ribbon Drive Motor engages. 19 The Image data is burned by the Printhead until the image data is depleted. All

Stop. 20 The Thermistor engages the Printhead Cooling Fan to maintain proper operating

temperature. 21 The Headlift Motor engages. 22 The Print Headlift Sensor detects an open state. 23 The Print Headlift Motor disengages. 24 The Print Stepper Motor engages. 25 The Print Ribbon Drive engages. 26 After Ribbon advances a few encoder clicks, assume Ribbon free of card. All Stop. 27 Repeat steps 9 through 22 for the appropriate number of color/overlay panels. 28 The Card is ejected from the singled-sided Printer.

The Card Feed Stepper engages to queue the card for the Flipper Table for the

dual-sided Printer. 29 All Stop.

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Reviewing the DTC400e/C30e/M30e Boot up Sequence

Step Process

1 On Power up, the Printer checks the current state of the Card Feed Sensor and

the Headlift Sensor.

2 If the Headlift Sensor is found to be open, the Headlift Motor will turn until a

closed state is seen.

3 If the Card Feed Sensor is found to be blocked, the Card Feed Stepper will

engage to eject the card.

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Section 2: Specifications

The purpose of this section is to provide the User with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the DTC400e/Persona C30e/M30e Card Printer User Guide.

Regulatory Compliances

Term Description

CSA (cUL)

FCC The Card Printer complies with the requirements in Part 15 of

ITS-EMC The Card Printer has been tested and complies with EN55022

The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard C22.2 No. 60950-1-03.

File Number: E145118

the FCC rules for a Class B digital device. (Note: These requirements are designed to provide reasonable protection against harmful interference in a residential installation.)

If equipment operation in a residential area causes unacceptable interference to radio and TV reception, the operator is required to take whatever steps are necessary to correct the interference.

Class B: 1995 and EN82082-1: 1997 standards for EMI emissions.

(Note: Based on the above testing, the Printer manufacturer certifies that the Card Printer complies with all current EMC directives of the European Community and has placed the CE mark on the Card Printer.)

License Number: J99032510

UL The Card Printer is listed under UL IEC 60950-1 (2001)

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Agency Listings

Term Description

Emissions Standards

Safety Standards UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03.

CE, FCC, CRC c1374, EN 55022 Class B, FCC Class B, EN 55024: 1998, EN 61000-3-2 and EN 61000-3-3.

Technical Specifications

Type Description

Accepted Standard Card Sizes

Accepted Card Thickness

Accepted Card Types

• CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW)

• CR-79 (3.295”L x 2.043”W / 83.7mmL x 51.9mmW)

9 mil to 40 mil (.009”/.23mm to .040" /1.02mm)

PVC, polyester cards with polished PVC finish. Re-Writable cards (C30e & DTC 400e only).

Agency Listings

Card Input Hopper Capacity

Colors Up to 16.7 million: Monochrome (M30e monochrome only) Dimensions See the Size and Weight information in this same table. Humidity 20-80% non-condensing Interface USB 20.

Safety: UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03. Emissions: CE, FCC, CRC c1374, EN 55022 Class B, FCC Class B,

EN 55024: 1998, EN 61000-3-2 and EN 61000-3-3. 100 cards (30 mil)

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Type Description

ISO Magnetic Encoding

• ISO: This option allows the user to select magnetic encoding that conforms to ISO standard 7811, Parts 1-7.

• ISO Coercivity: ISO magnetic encoding option provides selectable options for either High or Low Coercivity.

See the Using the Magnetic Encoding tab Memory 2MB RAM Monochrome

Printing

The C30e shall render rewriteable card images using a monochrome

color pallet.

The M30e shall render card images using a monochrome pallet. Operating

65° to 80° F / 18° to 27° C Temperature

Print Area CR-80 edge-to-edge Printer

32-bit Windows 2000/XP/2003/VISTA ( 32 bit only) Drivers

Print Method

• Dye-Sublimation/Resin Thermal Transfer

section.

• Resin Thermal Transfer

Print Speed Print Speeds**

• 7 seconds per card / 514 cards per hour (K, Color Resin)*

• 12 seconds per card / 300 cards per hour (KO, BO)

• 27 seconds per card / 133 cards per hour (YMCKO)*

• 35 seconds per card / 102 cards per hour (YMCKOK)*

*Indicates the Ribbon type and the number of Ribbon panels printed

where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay,

**Print speed indicates an approximate batch print speed and is

measured from the time a card feeds into the printer to the time it ejects

from the printer.

Print speeds do not include encoding time or the time needed for the PC

to process the image. Process time is dependent on the size of the file,

the CPU, amount of RAM and the amount of available resources at the

time of the print.

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Type Description

Resolution 300 dpi (11.8 dots/mm) Supply

Voltage Supply

Frequency System

Requirements

Weight and Size

100-240 VAC, .6-1.0 A

50 Hz/60 Hz

• x86 based PC or compatible

• Windows 2000, Windows XP, Windows 2003, Windows Vista (32 bit

only)

• 500MHz computer with 256MB of RAM or higher

• 500MB free hard disk space or higher

• Single-sided (weight): 8 lbs. / 3.65 kg

• Single-sided (size): 7.90"H x 13.62"W x 8.14"D / 200mmH x

346mmW x 207mmD

• Dual-sided (weight): 12 lbs. / 5.45 kg

• Dual-sided (size): 7.9"H x 18.28"W x 8.14"D / 200mmH x 465mmW

x 207mmD

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Functional Specifications

This Card Printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer.

The following describes how each of these technologies works:

Function Description

DyeSublimation

Resin Thermal Transfer

Dye-Sublimation is the print method the Persona C30e/M30e uses to produce smooth, continuous-tone images that look truly photographic. (Note: This process uses a dye-based Ribbon roll that is partitioned by a number of consecutive color panels.)

The panels are grouped in a repeating series of these three process colors along the entire length of the print Ribbon: yellow, magenta and cyan or YMC.

The Printer always prints the yellow panel first, followed by the magenta panel and the cyan panel. (Note: As the print Ribbon passes beneath the Printhead, hundreds of thermal elements within the Printhead heat the dyes on the Ribbon. When these dyes are heated, they diffuse into the surface of the card. A separate pass is made for each of the three color panels on the Ribbon.)

By combining the colors of each panel and by varying the heat used to transfer these colors, it is possible to print up to 16.7 million different shades of color. (Note: This blends one color smoothly into the next, producing photo-quality images with absolutely no dot pattern.)

Resin Thermal Transfer is the print method the Printer uses to print sharp black text and crisp bar codes, which can be read by both infrared and visible-light bar code scanners.

• Used to print ultra-fast, one-color ID cards on the Persona C30e/M30e. (Note: Like dye-sublimation, this process uses the same thermal Printhead to transfer color to a card from a resin-only print Ribbon or the resin black (K) panel of a full color print Ribbon.)

• Solid dots of resin-based ink are transferred and fused to the surface of the card. (Note: This produces durable, saturated printing.)

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Printer Components: Front Cover to USB Port

Components Description

Front Cover Opens to allow access to the Ribbon Cartridge. (Note: This cover must

be closed in order for the Printer to begin printing.)

Printhead The component of the Printer that actually does the printing. (Note:

This component is fragile and must not be bumped or touched with anything other than a cleaning swab.)

Cancel button The Cancel button turns the Printer ON and OFF. (Note: It also

serves to cancel the current print job and reset the Printer for the next print job.)

If a card is left within the Printer after a print job is canceled, it will automatically be ejected when the Printer is turned back ON.

Pause button The Pause button is used to pause the Printer during normal operation

and also to resume operation after an error condition is cleared. (Note: In general, as the icon above this button indicates, errors are related to either the Ribbon or the cards. If an error occurs, the Pause LED will flash.)

Card

Automatically cleans cards for higher print quality. Cleaning Roller

Card Input

Load blank cards into this Hopper. Hopper

Power Port Connect to the included power cord. USB Port Connect to a Windows PC with a USB cable.

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Printer Components: Print Ribbons

The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. Since the dye-sublimation and the resin thermal transfer print methods each provide their own unique benefits, print Ribbons are available in resinonly, dye-sublimation-only and combination dye-sublimation/resin versions.

To make it easier to remember which print Ribbons are which, a letter code has been developed to indicate the type of Ribbon panels found on each Ribbon. This letter code is as follows:

C30e & DTC400e

= Dye-Sublimation Yellow Panel

= Dye-Sublimation Magenta Panel

= Dye-Sublimation Cyan Panel

= Resin Black Panel

= Clear Protective Overlay Panel

= Ultra Violet Fluorescing Panel DTC 400e

M30e B = Dye-Sub Black Panel

= Resin Black Panel

= Clear Protective Overlay Panel

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Printer Components: Resin-Only Print Ribbons

Resin-only print Ribbons consist of a continuous roll of a single resin color. No protective overlay panel (O) is provided since resin images do not require the protection of such an overlay. The following resin-only Ribbon types are available for use with the DTDC400e/Persona C30e/M30e.

Type Description

Standard Resin Black (K) (provides 1,000 prints)

Premium Resin Black (K) (provides 1,000 prints)

Colored Resin (provides 1,000 prints)

Metallic Resin (provides 500 prints)

This Ribbon provides high resin durability ideal for most general-purpose monochrome ID card applications. Resin black bar codes are readable by both infrared and visible-light bar codes scanners.

This Ribbon provides maximum resin durability ideal for applications such as access control where cards are repeatedly swiped through a Magnetic Stripe reader. Resin black bar codes are readable by both infrared and visible-light bar codes scanners.

(Note: Using a Premium Resin Black Ribbon will provide better photo realistic output.)

Several colored resin Ribbons are available in a variety of colors for customizing or color-coding resin-only ID cards.

Metallic resin Ribbons are available for printing resin images with a unique metallic sheen.

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Printer Components: Dye-Sublimation Print Ribbons

Note that the Printer requires both specialized and authorized print Ribbons in order to print and function properly.

Step Procedure

1 Do not run the cards with a contaminated, dull or uneven surface through the

Printer.

Caution: Printing onto such cards will ultimately lead to poor print

quality and will greatly reduce the life of the Printhead.

2 Always store the card stock in its original packaging or in a clean, dust-free

container.

3 Do not print onto cards that have been dropped or soiled. (Note: Printhead

damage caused by contaminated or poor quality cards will automatically void the Printhead's factory warranty.)

4 If printing onto cards with a pre-punched slot, do not print over the area of the

card with the punched slot. (Note: To avoid this area when printing, use the options in the Overlay / Print Area tab to omit printing in this area or punch the slot after the

card has printed.)

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Printer Components: Dye-Sublimation/Resin Print Ribbons

Type Description

DyeSublimation/ resin print Ribbon

Full-Color (YMCKO) (provides 250 prints)

YMCKOK The designation of colored Ribbon by the Panels of color in the order in

The Dye-Sublimation/resin print Ribbon combines the yellow (Y),

magenta (M) and cyan (C) dye-sublimation panels with a resin black (K)

panel.

By combining both types of Ribbon panels, this Ribbon can be used to

print full-color, photo-quality images with the dye-sublimation panels

along with sharp, black text and bar codes with the resin black panel.

A clear overlay panel (O) is also included on most Ribbons to protect the

dye-sublimation images. Dye-Sublimation images must have an overlay

panel applied to them or they will quickly begin to wear or fade.

This Ribbon is used to print full-color photo ID cards along with resin

black text and bar codes. Both infrared and visible-light bar code

scanners can read bar codes printed with resin black.

• An overlay panel (O) is included to protect the full-color dyesublimation printing.

which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Overlay (O), Black (K) (used for backside, black only printing).

YMCFKO Here are the colored Ribbon designations. The Panels of color are

displayed in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Flourescent (F), Black (K), Overlay (O).

YMCFKOK Here are the colored Ribbon designations. The Panels of color are

displayed in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Flourescent (F), Black (K), Overlay (O) and Black (K) (used for backside, black only printing.)

Dye-Sublimation Ribbons for M30e

Type Description

BO The BO print Ribbon uses the Black (B) dye-sublimation panel

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A clear overlay panel (O) is also included Ribbons to protect the dyesublimation images. Dye-Sublimation images must have an overlay panel applied to them or they will quickly begin to wear or fade.

Printer Components: Blank Cards

Type Description

Card Size The Card Printer accepts standard CR-80 and CR-79 sized cards. Card

Design

Card Surface

UltraCard Stock

The Printer will print onto any card with a clean, level and polished PVC surface.

Although the Printer is equipped with card cleaning Rollers, it is very important to always print onto cards specifically designed for direct-to-card dye-sublimation printing.

Suitable cards must have a polished PVC surface free of fingerprints, dust or any other types of embedded contaminants. In addition, cards must have a completely smooth, level surface in order for the Printer to achieve consistent color coverage.

Certain types of Proximity cards have an uneven surface that will inhibit consistent color transfer.

• Certain types of smart card chips are raised slightly above the cards surface which also results in poor color transfer.

Due to the importance of using high-quality blank cards, a factory-approved card stock called UltraCard™ is available and recommended for best results.

• UltraCard stock has a glossy PVC laminate on top and bottom and is optically inspected to provide the cleanest, most scratch and debrisreduced cards possible.

• Two types of these cards are available: UltraCard and UltraCard III. UltraCard stock has a PVC core and offers medium card durability. UltraCard III stock has a 40% polyester core and offers high durability.

• Both types of UltraCards produce printed images with a glossy, photoquality finish.

The following guide will walk you through the installation of the Persona C30e/M30e Card Printer Driver.

• Time Requirement (software): This software installation process will require approximately 2 to 5 minutes (depending on the speed of your PC).

• Time Requirement (Printer): The time required to set up a standard Persona C30e/M30e Printer would be approximately 5 to 10 minutes.

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The System Requirements are as follows:

• x86 PC or compatible, Windows 2000, Windows XP, Windows 2003, 500MHz computer with 256MB of RAM or higher, 500MB free hard disk space or higher

• Printer Setup and Installation

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Section 3: Printer Setup & Installation

Choosing A Good Location

Follow these guidelines:

• Place the unit in a location with adequate air circulation to prevent internal heat build up.

• Use the Printer's dimensions as a guideline for the minimum clearances to the unit.

(Note: Allow for adequate clearance in front of the unit to accommodate the unit with its Covers open.)

• Do not install unit near heat sources such as radiators or air ducts or in a place subject to direct sunlight, excessive dust, mechanical vibration or shock.

About Moisture Condensation

If the unit is brought directly from a cold to a warm location or is placed in a very damp room, moisture may condense inside the unit. Should this occur, print quality may not be optimum.

Leave the unit turned OFF in a warm, dry room for several hours before using. This will allow the moisture to evaporate.

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Unpacking and Inspection

While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit.

Check that the following items are included:

• Power Supply

• US / EU Power Cable

• Software Installation CD/User Guide

• User Guide

• Warranty Statement, Registration Card and Compliancy Document

Reviewing the Printer (front view)

Output Hopper

Input Hopper

Cartridge Bay

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Reviewing the Printer (front view; Cartridge being installed)

Connecting the Printer power

Follow this procedure. (Note: Do not connect the Printer’s USB cable until prompted during the Printer Driver installation.)

Step Procedure

1 Plug the AC adapter power cable into the back of the Printer. See Display A. 2 Plug the wall power cable into the AC power adapter. 3 Plug the wall power cable into a standard 110VAC power outlet.

Display A – Shows back of Printer with AC power cable (below).

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Flipper Table Module Assembly

The Flipper Table Module Assembly (D900200) is an automated Flipping Module that allows the Printer to print on the frontside and backside of each card.

Display: Flipper Table Module Assembly

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Installing the Print Ribbon Cartridge

The DTC400e/C30e/M30e Card Printer uses a one-piece, disposable Ribbon Cartridge load system.

Step Procedure

1 To install the Ribbon Cartridge, simply open the front Cover by pressing the

black rubber pad or touch pad and lowering the Cover down, as shown below.

2 a. Remove the liner on the Card Cleaning Roller before installing the Cartridge,

as shown in Display A (upper right arrow of display).

b. Remove the Ribbon securing tape, as shown in Display A (middle right arrow

of display). 3 Slide the Ribbon Cartridge into the Printer, as shown in this section. 4 Raise the front Cover and press the front Cover’s black rubber pad or touch pad

to secure it.

Display A – Shows the Print Ribbon Cartridge before it is installed or inserted into the Printer. The Card Cleaning Roller (see arrow) is already inserted into the Print Ribbon Cartridge.

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Display B – Shows direction that Cartridge is inserted in the Printer.

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Installing Blank Cards into the Card Hopper

The DTC400e/C30e/M30e Printer is capable of printing single load cards and multiple feed cards (batch mode).

• To print using single feed, simply remove all cards from the Card Hopper, leave the Card Hopper door closed and place a card in the single Feed Card Slot (which can be used repeatedly).

• Again, the cards should be loaded with the print side down and (if applicable) the magnetic strip up and towards the front of the Printer.

To print using Batch Mode follow the instructions below.

Step Procedure

1 Open the Card Hopper Cover. 2 Press the Card Hopper Load Lever down until the Card Tray locks into place,

as shown in Display B in this section.

3 Load up to 100 cards into the Hopper with the print side down.

If using cards with a magnetic stripe, the magnetic stripe should be loaded with the stripe up and to the front of the Printer, as shown in Display C in this section.

4 Close the Card Hopper Cover to release the Card Tray.

Display A – This is a graphics showing how to insert the cards.

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Display B - Press the Card Hopper Load Lever down. Insert the cards. Here the Lever is still up.

Here the Lever is pressed down.

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Here are the cards ready to insert.

Here the Input Hopper Door is closed.

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Lowering the Card Output Hopper

Step Procedure

1 The DTC400e/C30e/M30e comes with a Card Output Hopper (to hold cards after

they have been printed). Pull the Output Hopper down until it snaps into place.

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Printer Driver Installation

Installing the Printer Driver – (C30e shown for this example) Use the same procedure for M30e and DTC400e Card Printer.

Step Procedure

1 Close all programs and insert the Software Installation CD into your computer’s

CD drive. After a few seconds, the CD’s installer program will automatically open.

Follow the CD’s on-screen Procedures to complete installation. (Note: If the CD does not automatically open, use My Computer or Windows

Explorer to view the contents of the CD. Then, double-click on the Setup.exe file listed on the CD.)

2 Click on the following buttons to install the appropriate Printer Driver and Online

User’s Guide, as shown below: INSTALL the Printer Driver button for the C30e/M30e Card Printer/Encoder

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3 Click on the Next button to continue with the Setup program.

4 Read the License Agreement. Select the I accept the license agreement option

and click Next to continue.

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5 Select Local Connection (USB :) if the printer is equipped with a USB port and

click Next to continue with the installation.

Select Network Connection (Ethernet) if the printer is equipped with an Ethernet port and enter the Printer’s IP address. Click Next to continue with the installation.

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6 Click Next to begin the installation.

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7 Wait while the DTC400e/C30e/M30e Card Printer is configuring your new software

installation.

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8 This step only applies to local connection installation (USB).

a. Connect the USB cable to the Printer. b. Turn ON the Printer at this time if it is not already ON. c. Wait during the installation.

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9 Select the installed Ribbon Type.

DTC400e & C30e

M30e

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Click on the Finish button to complete the Setup.

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• Click the Exit button to exit the installer, as shown below.

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• Click on Install the Fargo Workbench.

You have completed the installation

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Printing a Test Print Image

Step Procedure

1 a. From your computer’s startup menu, select Settings > Printers and Faxes

(Windows XP, 2003) or > Printers (Windows 2000).

b. Double click on the DTC400e or Persona C30e or M30e Card Printer under

the Printers window.

c. Select Printing Preferences under the Printer drop-down menu. This will bring

up the Printing Preferences window.

2 a. Select the Card tab, and then click on the Test Print button, as shown in

Display A in this section. (Important: Ensure that the Ribbon is installed before proceeding. The correct Ribbon type is selected in the Device Options tab.)

b. When the Test Print button is selected, an image is copied to the Printer.

Display A - Persona C30e/M30e Printer Driver Card tab

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Printer Transport

Moving the Printer to another location

Step Procedure

1 The Printer can be transported by gripping it under the back lid, as shown in the

photo below.

2 You have completed the setup and installation procedures in this section.

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Section 4: General Troubleshooting

This section provides Troubleshooting procedures for this Printer for Communication Errors, Card Feed Errors, Print Process Errors, Card Jam Errors, Encoding Errors and Diagnosing Image Problems.

NOTE: ANY PART REPLACEMENT REFERENCES MUST BE DONE BY FARGO AUTHORIZED DEALERS OR FARGO REPAIR DEPARTMENT ONLY.