Fanvil BW210 User Manual

BW210 VoIP Phone

Corporate Headquarters Fanvil Technology Co., Ltd

Address: Unit 4A, Building NO.7,

Tian An Industrial Park, Nanshan

sdistrict,Shenzhen P.R.China

Web Site: www. Fanvil.com Tel: +86 755 26402199 Fax: +86 755 26505858

User Manual

This document is supplied by Fanvil Technology Co., Ltd, No part of this document may be reproduced, republished or retransmitted in any form or by any means whatsoever, whether electronically or mechanically , including, but not limited to, by way of photocopying, recording, information recording or through retrieval systems, without the express written permission of Fanvil Technology Co., Ltd. Fanvil Technology Co., Ltd reserves the right to revise this document and make changes at any time and without the obligation to notify any person and/or entity of such revisions and/or changes. Product speciﬁcations contained in this document are subject to change without notice.

Safety Notices

Please read the following safety notices before installing or using this phone. They are crucial for the safe and reliable operation of the device.

z Please use the external power supply that is included in the package. Other power supplies may cause

damage to the phone, affect the behavior or induce noise.

z Before using the external power supply in the package, please check with home power voltage.

Inaccurate power voltage may cause fire and damage.

z Please do not damage the power cord. If power cord or plug is impaired, do not use it, it may cause fire

or electric shock.

z The plug-socket combination must be accessible at all times because it serves as the main disconnecting

device.

z Do not drop, knock or shake it. Rough handling can break internal circuit boards. z Do not install the device in places where there is direct sunlight. Also do not put the device on carpets

or cushions. It may cause fire or breakdown.

z Avoid exposure the phone to high temperature, below 0℃ or high humidity. Avoid wetting the unit

with any liquid.

z Do not attempt to open it. Non-expert handling of the device could damage it. Consult your authorized

dealer for help, or else it may cause fire, electric shock and breakdown.

z Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth

that has been slightly dampened in a mild soap and water solution.

z When lightning, do not touch power plug or phone line, it may cause an electric shock. z Do not install this phone in an ill-ventilated place. z You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of

the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.

Table of Content

1. Introducing BW210 VoIP Phone ....................................................................................... 5

1.1. Thank you for your purchasing BW210 ...................................................................................................... 5

1.2. Delivery Content ........................................................................................................................................... 5

1.3. Keypad ........................................................................................................................................................... 6

1.4. Port for connecting ....................................................................................................................................... 7

2.Initial connecting and Setting ................................................................................................. 8

2.1. connect the phone .......................................................................................................................................... 8

2.2. Initial Setting ................................................................................................................................................. 9

2.2.1. PPPoE mode. ............................................................................................................................................................ 9

2.2.2. Static IP mode: ....................................................................................................................................................... 10

2.2.3. DHCP mode ............................................................................................................................................................ 11

3. Basic Functions ..................................................................................................................... 12

3.1. Basic operation ............................................................................................................................................ 12

3.1.1. Accepting a call ....................................................................................................................................................... 12

3.1.2. Making a call .......................................................................................................................................................... 12

3.1.3. Ending a call ........................................................................................................................................................... 13

3.1.4. Transferring a call .................................................................................................................................................. 13

3.1.5. Calling Hold and 3 ways call ................................................................................................................................. 13

3.1.6. Callers ..................................................................................................................................................................... 14

3.2. The high-level operation ............................................................................................................................. 14

3.2.1. Special Keys ............................................................................................................................................................ 14

3.2.2. Call pickup .............................................................................................................................................................. 15

3.2.3. join call .................................................................................................................................................................... 15

3.2.4. redial/unredial ........................................................................................................................................................ 15

3.2.5. click to dial .............................................................................................................................................................. 15

4. Setting .................................................................................................................................... 16

4.1. Setting methods ........................................................................................................................................... 16

4.2. Setting via Web Browse .............................................................................................................................. 16

4.3. Configuration via WEB .............................................................................................................................. 17

4.3.1. BASIC ..................................................................................................................................................................... 17

4.3.1.1. Status ............................................................................................................................................................... 17

4.3.1.2. Wizard ............................................................................................................................................................. 17

4.3.1.3. Call Log ........................................................................................................................................................... 19

4.3.1.4. MMI SET ........................................................................................................................................................ 19

4.3.2. Network ................................................................................................................................................................... 20

4.3.2.1. WAN Config .................................................................................................................................................... 20

4.3.2.2. LAN Config ..................................................................................................................................................... 21

4.3.2.3. Qos Config ....................................................................................................................................................... 22

4.3.2.4. Service Port ..................................................................................................................................................... 24

4.3.2.5. DHCP SERVER .............................................................................................................................................. 25

4.3.2.6. SNTP ................................................................................................................................................................ 26

4.3.3. VOIP ....................................................................................................................................................................... 27

4.3.3.1. SIP Config ....................................................................................................................................................... 27

4.3.3.2. IAX2 Config .................................................................................................................................................... 30

4.3.3.3. Stun Config ..................................................................................................................................................... 31

4.3.3.4. DIAL PEER setting ........................................................................................................................................ 33

4.3.4. Phone ....................................................................................................................................................................... 36

4.3.4.1. DSP Config ...................................................................................................................................................... 36

4.3.4.2. Call Service ..................................................................................................................................................... 37

4.3.4.3. Digital Map Configuration ............................................................................................................................. 38

4.3.4.4. Phone Book ..................................................................................................................................................... 39

4.3.5. Maintenance ........................................................................................................................................................... 40

4.3.5.1. Auto Provision ................................................................................................................................................ 40

4.3.5.2. Syslog Config ................................................................................................................................................... 41

4.3.5.3. Config Setting .................................................................................................................................................. 41

4.3.5.4. Update ............................................................................................................................................................. 42

4.3.5.5. Account Config ............................................................................................................................................... 43

4.3.5.6. Reboot .............................................................................................................................................................. 44

4.3.6. Security ................................................................................................................................................................... 44

4.3.6.1. MMI Filter ...................................................................................................................................................... 44

4.3.6.2. Firewall ............................................................................................................................................................ 45

4.3.6.3. NAT Config ..................................................................................................................................................... 46

4.3.6.4. VPN Config ..................................................................................................................................................... 48

4.3.7. Logout ....................................................................................................................................................................... 50

4.4. Settings via phone’s keyboard. .................................................................................................................. 50

4.4.1. How to set via the phone’s keyboard. .................................................................................................................... 50

4.4.2. Phone menu .............................................................................................................................................................. 50

5. Appendix ............................................................................................................................... 51

5.1. Specification ................................................................................................................................................ 51

5.1.1. Device specification ................................................................................................................................................. 51

5.1.2. Voice Features .......................................................................................................................................................... 51

5.1.3. Network Features .................................................................................................................................................... 52

5.1.4. Maintenance and Management .............................................................................................................................. 52

5.2. Digit-character map table .......................................................................................................................... 52

1. Introducing BW210 VoIP Phone

1.1. Thank you for your purchasing BW210

Thank you for your purchasing BW210, BW210 is a full-feature telephone that provides voice communication over the same data network that your computer uses. This phone functions not only much like a traditional phone, allowing to place and receive calls, and enjoy other features that traditional phone has, but also it own many data services features which you could not expect from a traditional telephone. This guide will help you easily use the various feat ures and services available on your phone.

1.2. Delivery Content

Please check whether the delivery contains the following parts:

The base unit with display and keypad The handset The handset cable The power supply The Ethernet cable

1.3. Keypad

Key mapping:

Key Key name Function Description

The numeric keypad with the keys 0 to 9, *, and # is used to enter

Digits and letters, additionally, the following keys are available:

Phone Book In idle mode, press the Phone Book key to check the

Callers In idle/pickup/calling mode, press the Callers key to

LED LED blinks to remind user new voicemail.

System

Information

Confirm Use the Enter key to enter next menu, or confirm the

Exit Use the Exit key to return to previous menu, ,cancel the

Navigation Key

In idle state，press the MENU key to call up the menu.

record list and add new records and revise the record. Press this key again will return to idle mode.

Check the Income/Outgoing/Missed calls records. Press this key again will return to idle mode

In idle mode, press the Sysinfo key to check the phone setting parameters. Such as local phone number, local IP and local Gateway IP address.

setting.

setting, or reject to answer a call. When you pick up the handset or during calling, you can

use this key to turn up or turn down the hand set volume; when a call comes, you can use this key to adjust ring volume; you also can use this key to choose item in the menu, callers or phone book.

MWI Use this key to read old or new message.

Transfer

Conference

Use the key to realize blind transfer or attended transfer please refer to 3.1.4.-call transfer for more details).

Use this key to realize the three party call ( pleae refer to3.1.5-Calling Hold and 3 ways call for more details)

Hold

mute Press this key in calling mode, you can hear the other

R/send

Handfree Enter into hands-free mode.

1.4. Port for connecting

Delete

In menu, use this key to modify current setting or delete invalid information. And when you input number do call out, you can use it to delete characters Temporarily hold the active call during the talking; press the key again to unhold the call. You also can press this key then input the third party’s phone number and end with the # key during calling, you can make a call with the third party and hold the previous calling. (3.1.5-Calling Hold and 3 ways call).

side, and the other side can not hear you In the hook off /hands-free mode, use the key to dial the

last call number; use this key to make a quick dial as soon as you select your desired number in phone book or callers.

POWER Power switch Select ON/OFF

DC Power port Output: 5V/1.0A

LAN Network port Connect it to PC

WAN Network port Connect it to Network

The phone has two Network ports: The WAN port and the LAN port. Before you connect the power source, please carefully read Safety Notices of this user manual.

2.Initial connecting and Setting

2.1. connect the phone

Step 1: Connect the IP Phone to the corporate IP telephony network. Before you connect the phone to the network, please check if your network can work normally.

You can do this in one of two ways, depending on how your workspace is set up.

Direct network connection—by this method, you need at least one available Ethernet port in your workspace. Use the Ethernet cable in the package to connect WAN port on the back of your phone to the Ethernet port in your workspace. Since this VoIP Phone has router functionality, whether you have a broadband router or not, you can make direct network connect. The following two figures are for your reference.

Shared network connection—Use this method if you have a single Ethernet port in your workspace with your desktop computer already connected to it. First, disconnect the Ethernet cable from the computer and attach it to the WAN port on the back of your phone. Next, use the Ethernet cable in the package to connect LAN port on the back of your phone to your desktop computer. Your IP Phone now shares a network

connection with your computer. The following figure is for your reference

Step 2: Connect the handset to the handset port by the handset cable in the package.

Step 3: connect the power supply plug to the DC port on the back of the phone. Use the power cable to connect the power supply to a standard power outlet in your workspace.

Step 4: push the on/off switch on the back of the phone to the on side, then the phone’s LCD screen displays “WAIT LOGON”. Later, a ready screen typically displays the date, time and current network mode. If your LCD screen displays different information from the above, you need refe r to the next section “In itial setting” to set your network online mode.

If your VoIP phone registers into corporate IP telephony Server, your phone is ready to use.

2.2. Initial Setting

This VoIP Phone provides you with rich function and parameters setting. If you have enough knowledge about network and SIP protocol, it is better for you to understand many parameters. But if you know little about network and SIP protocol, you can also easily make initial setting according to the following steps to enjoy rapidly high quality voice and low cost from this VoIP Phone.

Before make initial setting, please check if your corporate IP t elephony ne twork can work n ormally, and you have finished “connect the phone”.

This VoIP Phone Supports DHCP by default. It will receive an IP address and other network-related settings (Netmask, IP gateway, DNS server) from the DHCP server. If your network supports DHCP, you can connect this VoIP Phone directly to the network. If your network doesn’t support DHCP, you need change this VoIP Phone’s network connection setting. According to the following steps, change this VoIP Phone’s DHCP network connection setting into PPPoE or static IP which your network supports at present.

2.2.1. PPPoE mode.

1. Press the 3 key for three seconds, then confirm it by the Enter key, your phone network connection mode

will switch into PPPoE mode. Prepare your PPPoE account name and password.

2. Press the MENU key, the LCD screen will display “INPUT PASSWORD”.

3. Input the password (default value is 123), and press the ENTER key, the LCD screen will display “NETWORK”.

4. Press the

key, the LCD screen will display “STATIC NET”. Then press the key again, enter it

by the

5. Press the k ey and then p ress the key, input your PPPOE account number then press the

key to confirm. The LCD screen will display the inputted PPPOE account number.

6. Press the key to return to the previous menu, then press the key, the LCD screen will display “PASSWORD”. Then press the ENTER key, and the DEL key, input your PPPoE’s password and

confirm it by the Key, the LCD screen will display the password which you inputted.

7. Press the EXIT key for four times and press the DOWN key, till the LCD screen display “SYSTEM”.

key and LCD screen will display “LAN”, press the key, enter it by the

key, the LCD screen will display “USER NAME”.

8. Press the ENTER key, the screen display “SAVE”, then press the will display “ARE YOU SURE”.

9. Press the NOW”, then return to display “SAVE”.

key, the phone will save your setting and the LCD screen will display “SAVING

key again, the LCD screen

10. Press the key twice, then press numeric key “3”and hold until the screen display “ARE YOU

SURE”. Press the trying to switch to PPPoE mode. If the icom “PPPoE” on the top of the screen keeps blink, it shows that

the phone is trying to access the PPPoE server., and the IP is still static IP if you press display the current IP; if the icon “PPPoE” is showed without blink, it means that the phone has already gotten IP from PPPoE server.

key, the screen will display “CHANGING”, which means that the phone is

key to

2.2.2. Static IP mode:

1. Press the 1 key for three seconds, then confirm it by the key, your phone network connection

mode will switch into Static IP mode. phone, Subnet Mask, Default Gateway/ Router and DNS. You can ask your VoIP service provider for those parameters.

2. Press the key, the LCD screen will display “INPUT PASSWORD”.

3. Input password (default is 123), then press the NETWORK”.

4. Press the key, and the LCD screen will display “LAN”. Press the key, then the

key, the LCD screen will display “STATIC NET”.

Prepare your phone’s network para meters. They are IP Address o f this

key, the LCD screen will display”

5. Press the key, the LCD screen will display “IP”. Press the key again and then the

key, input your desired IP address for your IP phone and confirmed by pressing the key,

then the LCD will display the inputted IP address. When inputting IP with keypad, use “*” instead of “.”.

6. Press the

display “DNS2”. Press the

confirm it by pressing the

7. Press the

display “DNS”. Press the key then the key, input your DNS address and confirm it by

pressing the

8. Press the key to return to the previous menu, and then p ress the key, the LCD screen

key to return to previous menu, then press the key, the LCD screen will

key then the key, input your spare DNS address and

key, and then the LCD will display the inputted DNS address.

key to return to previous menu, then press the key, the LCD screen will

key, and then the LCD will display the inputted DNS address.

will display “GATEWAY”. Press the key again and then the key, input your gateway’s

IP address and confirm it by pressing the

key, the LCD screen will display the inputted

gateway address.

9. Press the

will display “NETMASK”. Press the key again and then the key, input your netmask

and press the

10. Press the key for four times and press the key, till the LCD Screen displays “SYSTEM”.

11. Press the LCD screen will display” ARE YOU SURE”.

12. Press the

13. Press the key twice to exit the menu, and then press the numeric key 1 till the LCD screen

displays “ARE YOU SURE”. Press the the icon “static” on the top of screen shows without blink, it means phone has already used the static IP.

2.2.3. DHCP mode

key to return to the previous menu, and then press the ke y, the LCD screen

key to confirm it. The LCD screen will display the inputted netmask.

key, the LCD screen will display “save”, then press the key again, the

key, this phone will display “SAVING NOW”, then return to display “SAVE”.

key, th e LCD screen will display “CHANGING”. If

Press the numeric key 2 and hold till the LCD screen displays “ARE YOU SURE”. Press the key, the LCD screen will display “CHANGING” and this VoIP phone is trying to switch to DHCP mode. If the icom “DHCP” on the top of the screen keeps blink, it shows that the phone is trying to access the DHCP

server., and the IP is 0.0.0.0 if you press showed without blink, it means that the phone has already gotten IP from DHCP server.

key to display the current IP; if the icon “DHCP” is

3. Basic Functions

3.1. Basic operation

3.1.1. Accepting a call

There are four methods to accept an incoming call:

z Pick up handset to accept incoming calls.

z Press the z If you need switch from a hands-free call to handset, please pick up the handset directly.

z If you need switch from a handset call to hands-free, please press the

the handset.

button

button, and then hang up

3.1.2. Making a call

z Quick-dialing

In idle mode, input the called number, and press # key or button, phone will dial the call and

use hands-free automatically. z Use handset

Pick up the handset, and the LCD screen will display “PLEASE DIAL” and you will hear dialing tone at the same time, then input the phone number and end by the # button. When you hear long ring “du, du…” from handset and the LCD screen display “CALLING”, the call is through. Hang up the handset to end the call.

z Use hands-free

Press the tone at the same time, then input the phone number and end by the # button. When you hear long ring “du,

butt on and the LCD screen will display “PLEASE DIAL” and you will hear dialing

du…” and the LCD screen display “CALLING”, the call is through. Press the the call.

z Use the phone book

Press the

/ button to select your desired contact person, then press the button to dial the call.

z Use Callers

Press the key, then select your desired phone number in callers by the / key, and

next press the

z Use the R/send key

button then the button you will enter into the phone book. Press the

button to dial the call.

button again to end

Please pick up or press the key. After you hear dialing tone, please press the key to dial the last phone number. Note: after you reboot the phone, the phone will del ete callers and Redial wi ll be invalid.

3.1.3. Ending a call

z Hangs up by handset onhook

z Hangs up by press z Hangs up a call in call waiting state.

If you are in call waiting state, you could press # key to hang up the current call, and switch to the other call to keep talking.Note: Pressing # key will not hang up if there is only one call currently.

when in hands-free

3.1.4. Transferring a call

Call transfer has several ways to realize:

1. When A talks to B, B may press the key and dial C phone number. After B talks to C ( or B hear

alert from C ), B presses the key, then B hangs up, and A will get through to C.

2. When A is talking with B, C calls B, B may press the

presses the

3. When A talks to B, B presses the key, dial C phone number and # key, then hang up and A will

get through to C.

1 and 2 are attended transfer; 3 is blind transfer. Notice to VoIP Phone Carrier: Your VoIP phone server need support FRC3515, or else transferring can not work.

key, A will get through to C.

key to hold A, and talk to C. Then B

3.1.5. Calling Hold and 3 ways call

There are two modes to enjoy hold function:

1. Press the key during a call, and the call will be on hold. While a call is on hold, you can establish

another call by dialing your desired number and confirm it by the # button. Pressing the key again you will resume the first call. By using hold function, you can talk with only one party; the other party

who is on hold can’t talk with you. If you press the * button or

2. If the third party calls you during a call, the LCD screen will display the incoming call number. Press the

key you will enter into 3 ways call.

key to hold the first call, and then you can talk with the third party. By using hold function, you can talk with only one party; the other party who is on hold can’t talk with you. If you press # key, phone will hang up the first call, and then accept the new incoming call.

Notice: You must enable the calling waiting or else calling hold can’t work.

3.1.6. Callers

The VoIP phone maintains lists of missed, received, and dialed calls. Each list can contain up to 100 entries. If the call list capacity is full, new call will replace the first call. If you stop power supply or restart the phone, the record will disappear.

z Missed Calls

Press the

the key, the LCD screen will display the missed call number and sequence numbersof the missed call.

You can press the

other missed calls or you can press the key again, the LCD screen will display the time of the missed calls. If there is no one missed calls, the LCD will display “LIST IS EMPTY”.

z Received Calls

Press the Press ENTER key, the LCD screen will display the received call number and sequence number of the received call.

You can press the

the other received calls or you can press the the received call. If there is no one received call, the LCD will display “LIST IS EMPTY”.

z Dialed calls

key, and then the / key, till the LCD screen display “MISSED”. Press

key to dial this phone number, you also press UP/DOWN key to browse the

key, and then the / key, till the LCD screen display “RECEIVED”.

key to di al this phone number, you also press / key to browse

key again, the LCD screen will show the time of

Press the

"OUTGOING".Press

number of the dialed call. You can press the key to dial this phone number, or press the

/ key to browse all record of the dialed calls. If there is on one dialed calls, the LCD will

display “LIST IS EMPTY”.

key, and then the / key, till the LCD screen display

key, the LCD screen will display the phone number and sequence

3.2. The high-level operation

This VoIP Phone provides more advanced functions after setting at the permission scope of SIP server.

3.2.1. Special Keys z Realize Secondary Dial by Dialing for only one time

When you make secondary dial in off-hook/handsfree/standby pre-input mode, press key to postpone input, and screen display will show--. One --stands for 2 seconds. For example, you input 123--45, the phone will send DTMF(45) 2 seconds after the phone call 123. 123------45 will make phone send DTMF(45) at 6 seconds interval. z MWI(Message Waiting Indication) When a new voicemail coming, LED on the phone will flash. You can press the MWI key to listen new voicemail if you configure mwi number

3.2.2. Call pickup

Call pickup is implemented by simulating pickup function of PBX. it’s that, when A calls B, B rings but no answer, at this moment, C can hook off and input an appointed prefix plus B’s number, pick up A’s call and talk with A

The following chart shows how to configure an appointed prefix in dial peer to have call pick up function.

*1* means appointed prefix code. After making the above configuration, C can dial *1* plus B’phone number to pick up A’s call. User can set prefix in random, in the case of no affecting current dialing rules.

3.2.3. join call

When B is calling C, A can join in the existing call by inputing an appointed prefix numbers plus B or C number, if B or C also supports join call

The following chart shows how to configure an appointed prefix in dialpeer to have join call function.

*2* means appointed prefix code. After making the above configuration, A can dial *2* plus B or C number to join B and C’s call, . User can set prefix in random, in the case of no affecting current dialing rules.

3.2.4. redial/unredial

If B is in busy line when A calls B, A will get notice: busy, please hang up. If A want to connect B as soon as B is in idle, he can use redial function at the moment and he can dials an appointed prefix number plus B’s number to realize redial function.

What is redial function? A can’t not build a call with B when B is in busy ,then A will subscribe B’s calling mode at 60 second intervals. once B is available, A will get reminder of rings to hook off, while A hooks off, A will call B automatically. If at this time A is occupied temporarily and unwilling to contact B, A also can cancel the redial function by dialing an appointed prefix plus B’s number before making the redial function.

*3* is appointed prefix code. After making the above configuration, A can dial *3* plus B’phone number to make the redial function. *4* is appointed prefix code. After configuration, A can dial *4* to cancel redial function.

User can set prefix in random, in the case of no affecting current dialing rules.

3.2.5. click to dial

When user A browses in an appointed Web page, user A can click to call user B via a link (this link to user B), then user A’s phone will ring, after A hooks off, the phone will dial to B.

4. Setting

4.1. Setting methods

VoIP Phone is different from the traditional phone; it need be set to make it active. If your VoIP service provider asks you to set this phone, you can do it easily according to the following methods. This VoIP Phone can be set via three different setting methods: The phone key. The initial password is 123 for setting via phone key. The web browser on PC Telnet This Manual will tell you about the setting methods via the web browser on PC.

4.2. Setting via Web Browse

When this phone and your PC are connected to your network, enter the IP address of the wan port in this phone as the URL (e.g. http://xxx.xxx.xxx.xxx/ or http://xxx.xxx.xxx.xxx:xxxx/). If you do not know the IP address, you can look it up on the phone’s display by pressing the key “SYSINFO”. After you enter the IP address, you will see the following web interface.

This phone provides different two privileges for different users to set it. The two privileges are guest and administrator respectively. In guest privilege, user can see but not modify Register/Proxy Sever Addresses and ports of SIP, advance SIP and Iax2. In ad ministrator privilege, user can see and modify all setting parameters.

Default value in guest privilege Username: guest Password: guest

Default value in Administrator privilege Username: admin Password: admin

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Fanvil BW210 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual