SECTION 3 - SERVICING and MAINTENANCE
SERVICE INFORMATION
This unit carries an extensive mainland UK warranty. The warranty is in addition to and does not change
your statutory or legal rights.
The warranty policy can be found on our website which details the conditions of the warranty and the
exclusions.
https://www.falconfoodservice.com/info-centre/policy
Service calls to equipment under warranty will be carried out in accordance with the conditions of sale.
Warranty calls can be made between 8:30 am and 5:00 pm weekdays only.
To ensure your warranty enquiry is handled as efficiently as possible, ensure you have the following
appliance information prior to calling us:
1. Model number – found on data plate
2. Serial number – found on data plate
3. Brief description of the issue
To contact Falcon for a warranty issue dial (UK only) 01786 455 200 and select Warranty Issues from the
menu.
ELECTRICAL MAINTENANCE WARNING:
BEFORE ATTEMPTING ANY MAINTENANCE, ISOLATE APPLIANCE AT MAIN SWITCH
AND TAKE STEPS TO ENSURE THAT IT IS NOT INADVERTENTLY SWITCHED ON.
MAINTENANCE CHECK
Regular servicing of the appliance should be undertaken to ensure correct operation, it is
functioning as intended, and safe to use. We recommend servicing after 2,500 hours of use,
or annually, whichever comes first.
Any maintenance schedule should be carried out in accordance with SFG20 Maintenance
Schedules. Should any issues with the integrity of the components be identified these should be
replaced. If the appliance is not considered safe the unit should be removed from service and the
responsible person advised why the unit is not safe to use and what remedial action is needed.
Contents of the maintenance schedule should be agreed with the maintenance provider.
The plate is very heavy, so care must be exercised when lifting it up to carry out maintenance. The initial lifting
points are through side holes of splash guard. A suitable batten of wood should be inserted between plate and
front hob rail to support the weight.
Rest plate upon a batten and take a strong grip below plate front edge. Raise to the desired angle for access.
Place a wooden prop to support the weight below plate. Ensure prop is secured to prevent accidental slipping.
Ensure unit base, which is considerably lighter than plate, cannot move during lifting.
When ordering spares, please quote model number, serial number and voltage as stated on data plate.