Ezviz HB3-B1, HB3-B2 User guide

COPYRIGHT © Hangzhou EZVIZ Software Co., Ltd. ALL RIGHTS RESERVED. Any and all information, including, among others, wordings, pictures, graphs are the properties of Hangzhou EZVIZ Software Co., Ltd. (hereinafter referred to as “EZVIZ”). This user manual (hereinafter referred to as “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of EZVIZ. Unless otherwise stipulated, EZVIZ does not make any warranties, guarantees or representations, express or implied, regarding to the Manual.

About this Manual

The Manual includes instructions for using and managing the product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained

in the Manual is subject to change, without notice, due to rmware updates or other reasons. Please nd the latest version in the ™ website (http://www.ezviz.com).

Revision Record

New release – January 2022

Trademarks Acknowledgement

™, ™, and other EZVIZ’s trademarks and logos are the properties of EZVIZ in various

jurisdictions. Other trademarks and logos mentioned below are the properties of their respective

owners.

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS, AND EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL EZVIZ, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EZVIZ’S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE AS THE RESULT OF PRODUCT INTERRUPTION OR SERVICE TERMINATION CAUSED BY: A) IMPROPER INSTALLATION OR USAGE OTHER THAN AS REQUESTED; B) THE PROTECTION OF NATIONAL OR PUBLIC INTERESTS; C) FORCE MAJEURE; D) YOURSELF OR THE THIRD PARTY, INCLUDING WITHOUT LIMITATION, USING ANY THIRD PARTY’S PRODUCTS, SOFTWARE, APPLICATIONS, AND AMONG OTHERS. REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. EZVIZ SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. SURVEILLANCE LAWS AND DATA PROTECTION LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. EZVIZ SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATTER PREVAILS.

Table of Contents

Overview ��1

1� Package Contents �� 1 2� Basics �� 2

Setup ��3

1� Get the EZVIZ App �� 3 2� Power on the Camera �� 4 3� Power on the Base Station �� 4 4� Connect the Base Station to the Internet �� 5 5� Add the Base Station to EZVIZ �� 5 6� Pair Base Station with Camera(s) �� 6

Camera Installation ��6

1� Installation Location �� 6 2� Installation Steps �� 7

View Your Device ��9

1� Live View �� 9 2� Settings �� 10

EZVIZ Connect ��11

1� Use Amazon Alexa �� 11 2� Use Google Assistant �� 11

FAQ ��12

Initiatives on the Use of Video Products ��13

Overview

1� Package Contents

Base Station (x1) *Camera Power Adapter (x1)

USB Cable (x1) Ethernet Cable (x1) *Drill Template

*Screw Base

(for camera)

Regulatory Information (x3) Quick Start Guide (x1)

• The number of cameras and their accessories depends on how many cameras are included in the package you purchase.

• You can also purchase camera seperately as needed.

• The power adapter's appearance is subject to the actual one you have bought.

*Mounting Plate

(for camera)

(for base station)

(for camera)

*Screw Kit

(for camera)

1

2� Basics

Camera

Turn up the Cover

RESET Button

Loudspeaker

Power Port

(Behind the cover)

Name Description

RESET Button • Power on: Press and hold for 2 seconds in shut-down state.

Power Port For charging the camera.

• Reset and get ready for pairing: Press and hold for 4 seconds.

• Power off: Short press the button 3 times within 1 second.

Lens

Spotlight

Photoresistor

Name Description

LED Indicator Solid Blue:

Fast-ashing Blue: Camera ready for pairing./Pairing in progress.

Slow-ashing Blue: Camera working properly.

Slow-ashing Red: Network exception.

Fast-ashing Red: Camera exception.

Solid Green: Camera fully charged.

Slow-ashing Green: Charging.

LED Indicator

Spotlight

PIR

Camera starting up or being live viewed in the EZVIZ app.

2

Base Station

LED Indicator

Ethernet Port

Power Port

Loudspeaker

Power Button

Network Indicator

Reset Button

SYNC Button

Name Description

SYNC Button (SIREN OFF)

Power Port For powering up the base station.

LED Indicator

Power Button Press to connect or cut off power.

Network Indicator

Reset Button Press and hold for 4 seconds to restart and reset all parameters to default.

Micro SD Card

(sold separately)

• Short press to turn off the siren when an alarm occurs.

• Press and hold for 2 seconds to start pairing with the camera (Pairing can

last up to 2 minutes).

Solid Blue: The base station is not connected to the Internet.

Flashing Blue: The base station is pairing with the camera.

Solid Red: Micro SD card error.

Flashing Red: An alarm occurs.

Solid Green: The base station works properly.

Solid White: Restore factory settings successfully.

Solid Green: The Ethernet cable is connected.

Initialize the card in the EZVIZ app before using it. Recommended compatibility: Class 10, maximum space 256GB.

Setup

1� Get the EZVIZ App

- Connect your mobile phone to Wi-Fi (suggested).

- Download and install the EZVIZ app by searching “EZVIZ” in the App Store or Google PlayTM.

- Launch the app and register an EZVIZ user account.

Micro SD Card Slot

EZVIZ App

3

If you have already used the app, please make sure that it is the latest version. To nd out if an update is available, go to

the app store and search for EZVIZ.

2� Power on the Camera

In the shutdown state, press and hold the Reset Button for 2 seconds to power on.

If the camera is out of battery, connect it to power outlet with the power adapter for charging (5V 2A).

Charging with power adapter Charging with solar panel

• Both of the power adapter (5V 2A) and solar panel need to be purchased separately.

• Remove the camera from the wall before charging.

• Please do not charge the camera when the temperature exceeds 45 degrees or below 0 degrees.

• It is not allowed to charge the camera with power adapter outdoors.

• When charging, the camera will be automatically turned on.

• For better weatherproof, always keep the USB charging port covered with the rubber plug after charging the battery.

3� Power on the Base Station

Connect the base station to power outlet with the power adapter (12V 1A).

4

Outlet

Power Adapter

4� Connect the Base Station to the Internet

Connect the base station to an open LAN port on your router with Ethernet cable.

Ethernet Cable

Please make sure the router can access the Internet.

5� Add the Base Station to EZVIZ

1. Login to the EZVIZ App.

2. On the Home screen, tap “+” on the upper-right corner to go to the scan QR code interface.

3. Scan the QR code on bottom of the base station or manually enter the serial number to add the base station.

4. Follow the EZVIZ app wizard and voice prompt to nish network conguration of the base station.

5. When the base station is added to your EZVIZ account successfully, tap “Next” button to link camera(s) to your base station.

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6� Pair Base Station with Camera(s)

1. Press and hold the SYNC Button on the base station for 2 seconds. The LED indicator will ash blue.

2. Place the camera 1 to 3 ft (30 to100 cm) from the base station. Press and hold Reset Button on the camera for

4 seconds. The LED indicator will fast ash blue.

3. Wait for about 120 seconds, and tap to refresh the current page on the EZVIZ app.

The camera LED indicator slow-ashing red indicates the pairing has failed, and you can repeat above steps to try again.

Camera Installation

1� Installation Location

Choose a location with a clear, unblocked eld of view and with a good wireless signal to the camera. Please keep the following

tips in mind:

• Make sure the wall is strong enough to withstand three times the weight of the camera.

• Recommended installation height: 7-10 ft (3 m) above the ground.

• Recommended installation angle: Tilt down 20 degrees.

• Make sure that side-to-side trac crosses camera’s eld of view. The camera’s motion sensor is much more sensitive to side-

to-side movement across its eld of view than to movement directly toward or away from the camera.

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20°

Limited by PIR detection technology, the camera may fail to detect motion when environment temperature is close to human body temperature or someone approaches the PIR sensor vertically.

• It is recommended to set detection sensitivity on the EZVIZ app when selecting location. Thus you can verify if motion can be

detected in the camera’s placement and adjust the sensitivity based on the size and distance of detected object.

Important Notes on Reducing False Alarms:

• Do not install the camera under strong light conditions, including sunshine, bright lamp lights, etc.

• Do not place the camera near any outlets, including the air conditioner vents, humidier outlets, the heat transfer vents of projectors, etc

• Do not install the camera at places with strong wind.

• Do not install the camera in front of a mirror.

•

Keep the camera at least 1 meter away from any wireless devices, including Wi-Fi routers and phones in order to avoid

wireless interference.

2� Installation Steps

1. Please separate the mounting plate from the screw base rst.

Mounting Plate

2. Remove the protective lm from the lens.

3. Place drill template onto a clean and at surface.

4. (For cement wall only) Drill screw holes according to the template, and insert anchors.

Screw Base

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5. Use screws (PA4×25) to x the mounting plate according to the template.

6. Rotate the screw base to the mounting plate.

7. Mount the camera to the base.

Drill Template

Anchor

Mounting Plate

Screw

Screw Base

Camera

8

View Your Device

The App interface may change due to version update. Please refer to the actual interface.

1� Live View

When you launch the EZVIZ app, the device page displays as shown below. You can view and listen to a live feed, take snapshots or recordings, and choose video denition as needed.

Swipe left and right across the screen to see more icons.

Icon Description

Share. Share your device.

Settings. View or change the device settings.

Snapshot. Take a snapshot.

Record. Manually start/stop recording.

Talk. Start using talk and listen.

Alarm. Flash to deter intruders.

Denition. Select video resolution from Ultra HD, Hi-Def or Standard.

Multi-screen Live. Tap to select live view window layout.

Please refer to the actual interface for specic information.

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2� Settings

In the settings page, you can set the parameters of the device.

Parameter Description

Name Customize the name of your device.

• Performance Mode: One video clip is longer but saves less power.

Working Mode

Intelligent Detection

Notication You can set the notication from the device-side and app-side.

Audio When disabled, both live view and recorded videos will not have audio.

Image

Light

• Power Saving Mode: One video clip is shorter but saves more power.

• Super Power-saving: Sleep Mode is on. Active live view can wake up the camera.

• Congure Working Mode: Customize the working mode in different periods.

You can customize the detection notication by changing the value of detection sensitivity. The higher sensitivity is, the easier people farther to the camera can be detected.

Basic Detection (Required):

• PIR Infrared Detection: Higher sensitivity, farther detectable distance.

• Human Shape Detection: Higher sensitivity, farther detectable distance.

Devices will alert based on the selected mode, including device-side audible notification and App-side message notication.

You can select different shooting modes here.

• Image Style:

• Original: Default image style.

• Soft: Lower color saturation.

• Vivid: Higher color saturation.

• Night Vision Mode:

• Color Night Vision: Warm light, can be used as night light and the image is colorful.

• Black/White Night Vision: IR light, of high invisibility and the image is black and white.

When disabled, the camera indicator will be off.

Exceptions: The camera indicator will still be on, when the camera is charging or the camera is exception.

Battery You can see the battery capacity here.

Cloud Storage You can subscribe and manage the cloud storage.

Record List You can see the device storage status, include cloud storage and memory card.

• You can see the base station that the camera has linked to, and you can tap to link to another base

Network

Device Information You can see the device information here, including the user guide.

Share the Device

Delete Device Tap to delete the camera from your EZVIZ account.

station.

• You can add new base station here, tap “+ Add New Base Station” and follow the app wizard to nish the

link.

Enter an email address or phone number to invite and grant device permissions to a family member or

guest.

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EZVIZ Connect

1� Use Amazon Alexa

These instructions will enable you to control your EZVIZ devices with Amazon Alexa. If you run into any difculties during the

process, please refer to Troubleshooting.

Before you start, make sure that:

1. EZVIZ devices are connected to the EZVIZ app.

2. In the EZVIZ app, turn off the "Video Encryption" in the Device Settings page.

3. You have an Alexa-enabled device (i.e Echo Spot, Echo-Show, All-new Echo-Show, Fire TV (all generations), Fire TV stick (second generation only), or Fire TV Edition smart TVs).

4. The Amazon Alexa app is already installed on your smart device, and you have created an account.

To Control EZVIZ devices with Amazon Alexa:

1. Open the Alexa app and select "Skills and Games" from the menu.

2. On the Skills and Games screen, search for "EZVIZ", and you will nd "EZVIZ" skills.

3. Select your EZVIZ device's skill, then tap ENABLE TO USE.

4. Enter your EZVIZ username and password, and tap Sign in.

5. Tap the Authorize button to authorize Alexa to access your EZVIZ account, so that Alexa can control your EZVIZ devices.

6. You will see "EZVIZ has been successfully linked", then tap DISCOVER DEVICES to allow Alexa to discover all your EZVIZ

devices.

7. Go back to Alexa app menu and select "Devices", and under devices you will see all your EZVIZ devices.

Voice Command

Discover a new smart device via the "Smart Home" menu in the Alexa app or the Alexa Voice Control function. Once the device is found, you can control it with your voice. Speak simple commands to Alexa.

Your device's name for example: "show xxxx camera," can be modied in the EZVIZ app. Every time you change the name of the device, you will need to discover the device again to update the name.

Troubleshooting

What do I do if Alexa fails to discover my device?

Check if there are any Internet connecting problems.

Try to reboot the smart device and re-discover the device on Alexa.

Why does the device's status show "Oine" on Alexa?

Your wireless connection might have been disconnected. Reboot the smart device and re-discover on Alexa. Internet access on your router could be unavailable. Check if your router is connected to the Internet and try again.

For details about countries that support the using of Amazon Alexa, see its ofcial website.

2� Use Google Assistant

With the Google Assistant, you can activate your EZVIZ device and watch live by speaking Google Assistant voice commands.

The following devices and apps are required:

1. A functional EZVIZ app.

2. In the EZVIZ app, turn off the "Video Encryption" and turn on the "Audio" in the Device Settings page.

3. A TV with functional Chromecast connecting to it.

4. The Google Assistant app on your phone.

To get started, follow the steps below:

1. Set up the EZVIZ device and make sure it works properly on the app.

2. Download the Google Home app from the App Store or Google Play StoreTM and log into your Google account.

3. On the Myhome screen, tap “+” on the upper-left corner, and select "Set up device" from the menu list to go to the Set up interface.

4. Tap Works with Google, and search for "EZVIZ", where you will nd "EZVIZ" skills.

5. Enter your EZVIZ username and password, and tap Sign in.

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6. Tap the Authorize button to authorize Google to access your EZVIZ account, so that Google can control your EZVIZ devices.

7. Tap Return to app.

8. Follow the above steps to complete the authorization. When synchronization is completed, EZVIZ service will be listed under

your list of services. To see a list of compatible devices under your EZVIZ account, tap on the EZVIZ service icon.

9. Now try some commands. Use the name of the camera that you created when you set up the system.

Users can manage devices as a single entity or in a group. Adding devices to a room allows users to control a group of devices

at the same time using one command. See the link for more information:

https://support.google.com/googlehome/answer/7029485?co=GENIE.Platform%3DAndroid&hl=en

FAQ

Q: If the camera is oine on the App, will the video recording be continued?

A: If the camera is powered on but disconnect to the Internet, then local recording will continue but cloud recording will stop. If

the camera is powered off, both video recordings will stop.

Q: Why the alarm is triggered when nobody in the image?

A: Try to set the alarm sensitivity lower. Please notice that vehicle and animals are also the trigger source.

Q: Why the alarm is not triggered when there is human appear in the PIR detection area?

A: - Try to set the alarm sensitivity higher.

- Make sure that there is someone in detection area, and the PIR detection distance is 10 meters when the detection

sensitivity is set to 100.

- Limited by PIR detection technology, the camera may fail to detect motion when environment temperature is close to human body temperature or someone approaches the PIR sensor vertically.

For additional information about the device, please refer to www.ezviz.com/eu .

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Initiatives on the Use of Video Products

Thank you for choosing EZVIZ products.

Technology affects every aspect of our life. As a high-tech company, we are increasingly aware of the role technology plays in improving business efciency and quality of life, but at the same time, the potential harm of its improper usage. For example, video products are capable of recording real, complete and clear images. This provides a high value in retrospect and preserving real-time facts. However, it may also result in the infringement of a third party’s legitimate rights and interests if improper distribution, use and/or processing of video data takes place. With the philosophy of “Technology for the Good”, EZVIZ requests that every end user of video technology and video

products shall comply with all the applicable laws and regulations, as well as ethical customs, aiming to jointly create a better community.

Please read the following initiatives carefully:

1. Everyone has a reasonable expectation of privacy, and the installation of video products should not be in conict with this reasonable expectation. Therefore, a warning notice shall be given in a reasonable and effective manner and clarify the monitoring range, when installing video products in public areas. For non-public areas, a third party’s rights and interests shall be evaluated when installing video products, including but not limited to, installing video products only after obtaining the consent of the stakeholders, and not installing highly-invisible video products.

2. The purpose of video products is to record real activities within a specic time and space and under specic conditions. Therefore, every user shall rst reasonably dene his/her own rights in such specic scope, in order to avoid infringing on a third party’s portraits, privacy or other legitimate

rights.

3. During the use of video products, video image data derived from real scenes will continue to be

generated, including a large amount of biological data (such as facial images), and the data could

be further applied or reprocessed. Video products themselves could not distinguish good from bad regarding how to use the data based solely on the images captured by the video products. The result

of data usage depends on the method and purpose of use of the data controllers. Therefore, data

controllers shall not only comply with all the applicable laws and regulations and other normative

requirements, but also respect international norms, social morality, good morals, common practices

and other non-mandatory requirements, and respect individual privacy, portrait and other rights and

interests.

4. The rights, values and other demands of various stakeholders should always be considered when processing video data that is continuously generated by video products. In this regard, product security and data security are extremely crucial. Therefore, every end user and data controller, shall undertake all reasonable and necessary measures to ensure data security and avoid data

leakage, improper disclosure and improper use, including but not limited to, setting up access

control, selecting a suitable network environment (the Internet or Intranet) where video products are

connected, establishing and constantly optimizing network security.

5. Video products have made great contributions to the improvement of social security around the world, and we believe that these products will also play an active role in more aspects of social life. Any abuse of video products in violation of human rights or leading to criminal activities are contrary to the original intent of technological innovation and product development. Therefore, each user shall establish an evaluation and tracking mechanism of their product application to ensure that every

product is used in a proper and reasonable manner and with good faith.

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