Ezviz C2C H.265 User guide

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COPYRIGHT © Hangzhou EZVIZ Software Co., Ltd.. ALL RIGHTS RESERVED. Any and all information, including, among others, wordings, pictures, graphs are the properties of Hangzhou EZVIZ Software Co., Ltd. (hereinafter referred to as “EZVIZ”). This user manual (hereinafter referred to as “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of EZVIZ. Unless otherwise stipulated, EZVIZ does not make any warranties, guarantees or representations, express or implied, regarding to the Manual.
The Manual includes instructions for using and managing the product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version in the ™ website (http://www.ezvizlife. com).
Revision Record
New release – January, 2019
Trademarks Acknowledgement
™, ™, and other EZVIZ’s trademarks and logos are the
properties of EZVIZ in various jurisdictions. Other trademarks and logos mentioned below are the properties of their respective owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS, AND EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL EZVIZ, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EZVIZ’S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE AS THE RESULT OF PRODUCT INTERRUPTION OR SERVICE TERMINATION CAUSED BY: A) IMPROPER INSTALLATION OR USAGE OTHER THAN AS REQUESTED; B) THE PROTECTION OF NATIONAL OR PUBLIC INTERESTS; C) FORCE MAJEURE; D) YOURSELF OR THE THIRD PARTY, INCLUDING WITHOUT LIMITATION, USING ANY THIRD PARTY’S PRODUCTS, SOFTWARE, APPLICATIONS, AND AMONG OTHERS. REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. EZVIZ SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.SURVEILLANCE LAWS AND DATA PROTECTION LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. EZVIZ SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATTER PREVAILS.
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Setup
Step 1 Power-on
Plug the power cable into the camera and to the power adapter and then into a power outlet, as shown in the figure below.
Power Outlet
Power Cable
Step 2 Camera Setup
1. Create a user account
-Connect your mobile phone to Wi-Fi using your 2.4GHz network.
-Download and install the EZVIZ app by searching “EZVIZ” in App Store and Google Play
-Launch the app and register for an EZVIZ user account following the start-up wizard.
2. Add a camera to EZVIZ
-Log in the EZVIZ app.
-From the EZVIZ app Home screen, tap “+” on the upper-right hand corner to go to the scan QR code interface.
TM
.
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-Scan the QR Code on the bottom of the camera.
Bottom of the
Camera
-Follow the EZVIZ app wizard to finish Wi-Fi configuration.
Please make sure your phone is connected to the 2.4GHz Wi-Fi from the router for Wi-Fi configuration.
3. Change the default password (Optional)
After adding the camera, you are required to change the device password to ensure your video security. The password is used for the Image Encryption. If you turn on the Image Encryption, you are required to input your password when you live view or play back the camera.
-Go to the camera settings screen to change the default password.
-Tap on “Change Password”.
-Tap on “Edit”.
-Enter the original verification code located on the bottom of the camera.
-Enter the new password. Please use letters and numbers between 6 to 12 characters.
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Installation
Step 1 Install the Metal Plate (Optional)
Pick a clean and flat surface and secure the metal plate to the desired position with the foam stickers or screws (not included).
There’s a magnet piece inside the camera. You can skip this step if the surface is made of metal.
Step 2 Install the Camera
Secure the camera magnetically to the metal plate or metal surface (see figure below).
Foam Sticker
Metal Plate
Step 3 Complete Installation
Adjust the camera angle as required.
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Appendix
Basics
Lens
LED Indicator
Speaker
Power Input
IR Light
Microphone
Magnetic Base
microSD Card Slot
RESET
Name Description
Speaker Two-way talk. Power Input micro SD Card For micro SD card (not included with this product). You
RESET Hold down the RESET button for 5 seconds while the
5V±10%
can purchase separately. Recommended compatibility: Class 10, maximum space 256GB. After inserting the card, you can record the event inside the camera.
camera is running, the camera restarts and all parameters are reset to default.
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Name Description
LED Indicator • Solid Red: Camera is starting up.
IR Light Auto light source for dark environment. The camera video
• Slow-Flashing Red: Wi-Fi connection has failed.
• Fast-Flashing Red: Device exception (e.g. MicroSD card
error).
• Solid Blue: Video is being viewed or played back in EZVIZ App.
• Fast-Flashing Blue: Camera is ready for the Wi-Fi connection.
• Slow-Flashing Blue: Camera is running properly.
has two modes: color (for daylight recording) and black and white with IR illuminator (for night condition).
Box Contents
Camera USB Cable Power Adapter
Foam Sticker
Metal Plate
(3.5mm Hole Diameter) Quick Start Guide
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Install Memory Card
Insert a micro SD card into the slot until a click.
Initialize Memory Card
1. In the EZVIZ app, check the memory card status by tapping on the Storage Status in the Device Settings interface.
2. If the memory card status displays as Uninitialized, tap to initialize it. The status will then change to Normal. You can then start recording any event triggered video in the camera such as motion detection.
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Troubleshooting
“The device is offline.” or “The device is not registered.” prompts
Q:
appear when adding the camera using the EZVIZ App.
1. Make sure the network, which the camera is connected to, is
A:
working properly and the router’s DHCP is enabled.
2. Hold down the RESET button for 5s to reset the settings if you change the network parameters.
The mobile phone cannot receive alarm prompts when the camera is
Q:
online.
1. Make sure the EZVIZ app is running on your mobile phone.
A:
2. For Android OS mobile phone, make sure the app is running in the background; and for iOS mobile phones, enable the message push function in “Settings > Notification”.
Does the camera support power via USB devices or a portable
Q:
battery? It’s advised to use the EZVIZ standard power adapter to provide a
A:
stable voltage supply.
For detailed information, please visit www.ezvizlife.com.
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