2.
When
I’m on a telephone call, words are dr
opped
intermittently.
Go through this checklist until your problem is solved:
•
Are you using a wireless ro
uter and cordless phone?
If so,
the router and cordless phone may be using
the same fr
equency and interfere with each other
. Move the cordless phone farthe
r aw
ay from the
router.
•
There may be heavy network activity, particularly if you are running a serv
er or using a fi
le shar
ing
program. Try to
limit network or Internet activity during any Intern
et telephone call
. For example,
if you are
running a fi
le shar
ing prog
ram, fi
les may be upload
ing in the background even though you are not
do
wnloading any files, so make sure you exit t
he progra
m before you make an Internet phone call.
•
There may not be enough bandwidth available for your In
ter
net phone call. You may want to test your
bandwidth using one of the bandwidth tests availabl
e online
. If necessary, access your serv
ice account at
your Inter
net phone serv
ice provider’s
website, and reduce the bandwidth
requirements for your
serv
ice.
Fo
r more infor
mation, refe
r to your In
ter
net phone serv
ice provider’s
website.
•
There may be too many wirele
ss ro
uters or access points in your location using the same broadcast
c
hannel. Tr
y changi
ng the c
hannel that your wire
less router or access point uses; refer to the
documentation of your
router or
access po
int for
instructions.
3.
The IP Phone do
es not ring, and
my calls au
tomatically go to v
oicemail.
Go through this checklist until your problem is solved:
•
Check the ringer volume
on the IP Phone
, and make sure it is set to an audible le
vel.
•
Fo
llo
w these instructio
ns to reboot your cable or DSL m
odem, IP Phone
, an
d router:
1.
Power off your cable or DSL modem by
unplugging its po
wer adapter.
2.
Power off the router
by
unplugging
it
s power adapter.
3.
Power off the IP Phone by
pr
essing and ho
ldi
ng do
wn th
e Po
wer button for two seconds.
4.
Wait 30 seconds, and then power on your cable or DSL modem by plugging its power adapter
into
an el
ectri
cal outlet.
5.
Wait 30 seconds. Po
wer on the router by plugging
it
s po
wer
adapter into an el
ectri
cal outlet.
A
ppendix A: Frequently Asked Questions
EZLoop® 3rd
Generation Wi-Fi
Phone
69