EZE GO EZEGO STEP, EZEGO COMMUTE EX, EZE FOLD User Manual
E-BIKE USER GUIDE
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Customer Services: 01484 506 123
visit ezego.bike for more products and accessories
CONTENTS
1. WELCOME
2. SAFETY
3. RIDING
4. ASSEMBLY
4.1 RIDING POSITION
4.2 POWERING UP YOUR E-BIKE
4.3 PEDAL ASSEMBLY
4.4 FOLDING MECHANISMS
4.5 HANDLEBARS AND STEMS
4.6 GEARS
4.7 DISC BRAKES
4.8 MUDGUARDS
5. WARRANTY
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15
17
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21
25
29
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4.9 WHEELS
4.10 SADDLE AND SEATPOST
4.11 BATTERIES
4.12 DISPLAY
4.13 READY TO RIDE! - FINAL INSPECTION
4.14 TORQUE SPECIFICATIONS
4.15 MAINTENANCE OF YOUR INVESTMENT
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6
9
12
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44
49
56
57
58
59
62
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1. WELCOME
Thank you for your purchase of your brand new EZEGO electric bicycle.
This manual is designed for our PAS specic electric bicycle systems. PAS is an acronym for “Pedal Assist”
System, and is how it is recognised in the UK and EU.
No pedaling, no power: The complete electric system comprises of a battery, motor, controller, sensor,
display and cables, and is designed to follow the legal laws within the UK and EU. This means that the
electric system will only engage and provide power when pedaling.
When the rider stops pedaling, or applies the brakes, the power to the motor will cut-off. The amount
of power that is sent to the motor depends on the assist level selected on the handlebar display.
Your electric bicycle is designed for 5 levels assist, level 1 providing the least power, level 5 the highest. It is
worth noting that riding in a higher level will drain your battery much faster than riding in a lower level,
so it is a good idea to get used to when and where the extra power is required.
The system is also designed by law to cut-off if pedaling speed reaches 25km/h (15.5 mph). Once the
speed drops below 25km/h (15.5 mph), the power to the motor will re-engage if pedaling, or once
pedaling commences again.
Your electric bicycle can also be used and ridden with the electric system switched off, just like a regular
bicycle. It will work exactly in the same manner when the electric system is disabled.
Please note that this manual provided with your purchase is not intended as a comprehensive
maintenance, service or repair manual. We always recommend that your electric bicycle is regularly
serviced by a qualied service bicycle mechanic. If ever in doubt about the state or service of your electric
bicycle, always consult a qualied bicycle shop and/or mechanic.
Throughout this instruction manual we will alert you to certain warnings and cautions, where we
recommend attention to maintenance, inspection of condition, or the need to follow safe cycling
practices. These alerts will be marked with the following symbol:
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These warnings and cautions are there to advise you that “you may lose control and fall”. As any fall can
result in serious injury, or death, this warning is not always repeated.
It is impossible to anticipate all situations or conditions when you are riding, so this manual makes no
representation about the safe use of the electric bicycle under every condition or circumstance. There
are risks associated with the use of any electric bicycle, which cannot be anticipated, and thus is the sole
responsibility of the rider.
It is illegal for any children under the age of 14 to ride an electric bicycle.
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2. SAFETY
Firstly, we would like to bring to your attention some very important safety
information. Whether you are a seasoned cyclist, or new to cycling, as a brand
that prides itself on safety we cannot over-stress the importance of wearing
a bicycle helmet when riding your bike. The Highway code strongly advises
wearing a helmet “which conforms to current regulations, is the correct size and
securely fastened.”
Always wear a cycling helmet which meets the latest certication standards, and is appropriate
for the type of riding you do. Always follow the helmet manufacturer’s instructions for its tting, use,
and care. A properly tted helmet should cover the forehead when riding an e-bike. Most serious e-bike
injuries involve head injuries, which might have been avoided if the rider had worn an appropriate
helmet.
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Safety equipment is also available to protect knees, elbows, backs, shoulders and your eyes. Use of such
gear is highly recommended. You should ensure you always wear appropriate clothing that is bright,
visible, and not too loose. Loose clothing may snag in moving parts, causing you to lose control and fall.
Be sure to dress in accordance with weather conditions. Your footwear should be able to grip the pedals
and should not have loose laces. When night riding, or in dark weather, ensure you conform to all laws
regarding lighting and clothing, and be aware that cyclists are often difcult to spot for both drivers and
pedestrians.
Local Trafc Laws:
Make sure you know all local trafc laws and conform to them. You are sharing the road with others,
and you should always assume that they haven’t seen you. Use caution on busy roads and around large
vehicles. Cycling is no different to any other sport, there is always a risk of injury to yourself, others or
property. The responsibility of the risk is yours, so please make yourself aware of the rules and regulations
as a road user. Riding off-road, may require extra attention and specic skills. Get to know your e-bike
well before using increased speed or riding in difcult terrain.
Visibility:
Your e-bike is tted with front & rear reectors, pedal reectors, as well as 2 wheel reectors. These
are specically designed to assist with evening/night riding. All these reectors are produced to British
Standards, and are designed to reect street lights and car head lights in order to help recognise you as
a moving cyclist. Always check that these reectors are properly tted, xing bolts tightened, and any
damaged parts must be replaced by a cycle shop.
If you have tted any lights to your e-bike, please make sure that they are working properly, and that
they conform to legal requirements. Please take care when riding at night time, and that you are visible
to others. We don’t recommend riding at night time, which is why we don’t include lights with these
products.
Any form of jump, stunt, wheelies, race/competition, or extreme riding of any kind will invalidate
your warranty.
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We recommend that your rst ride is taken in a controlled format, away from
vehicles, obstacles and other cyclists etc., to ensure you become familiar with
the controls and features of your new electric bicycle, in particular, the brake
performance. If you feel anything about the electric bicycle is not as it should be,
consult a qualied bicycle mechanic.
Be aware that during wet / snowy / icy conditions, braking efciency of ALL road
trafc is greatly reduced.
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3. RIDING
From this point, your manual may refer to your electric bicycle as an e-bike.
It is vital you understand your new electric bicycle by reading this manual carefully before your rst ride.
Do this, and you will be capable of achieving better performance, comfort, and pleasure from your new
e-bike.
Regular maintenance and proper use of your electric bicycle will also reduce risk of injury or
damage to property.
Do not allow water to get into the electric components, including rain, and water
formations such as puddles, potholes, streams & rivers, and including spillages
such as drinking water, coffee, etc..
Tips for riding your new e-bike, to help save your battery:
The battery makes a difference. Properly maintaining your battery, and charging it correctly
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will help to prolong it’s lifespan. Don’t keep your battery stored in cold conditions, as this will
degrade it, and frozen conditions can permanently damage it.
Terrain makes a difference. The smoother the surface of the terrain, the less energy will be
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expended by the battery compared to riding on rough terrain.
The weather makes a difference. Cold temperatures can reduce the performance of the battery,
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just as headwinds reduces the performance of the rider.
Elevation make a difference. Riding up hills and slopes will drain the battery much quicker
4.
compared to at surfaces, and more so than downhill slopes.
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The rider can make a difference. Helping the electric system by using lower levels of power
5.
assist, and instead using your legs to power the e-bike more, will help the battery life last longer
while riding.
Braking makes a difference. Practice using your brakes to get used to their power and how
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they control the e-bike. The less you brake, and stop/ start, the less energy is wasted by having
to increase speed up again. This by no means that you should ride your e-bike in an unsafe
manner without braking properly.
Weight makes a difference. The average range of the battery is 60km per charge. This is based
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on an average rider weight of 75kg. The more weight or cargo on the e-bike, the more the
battery will drain quicker.
Maintenance make a difference. The better maintained your electric bicycle, the better it will
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work and reduce wasted energy.
Tyres make a difference. Make sure your tyres are inated to the correct PSI and have no issues
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with wear and tear. Tyres with low amounts of air, or damage to the tread will cause more
friction, which requires more energy from the battery.
Your EZEGO battery, the heart of your e-bike:
Your battery is one of the most important components on your e-bike. Looking after your battery properly
will ensure longevity of its life, and it will continue to perform at the levels it should.
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Ensure that your battery is fully charged before rst use. For more information on
charging please refer to page 52
Your battery is also equipped with a “smart battery management system” which enables such features
as “sleep mode”. This feature will allow your battery to “sleep” for longer periods of time without charging.
Please note, to ensure that your battery is at least 50% full before allowing it
to sleep for long periods of time. We recommend that you do not allow your
battery to sleep for a period longer than 6 months, otherwise the battery cells
can disperse their energy over such time, and not be able to re-charge again. For
more information on sleep mode function, please refer to page 54 of this manual.
For a better commuting experience, many users will purchase a second battery, and even a second
charge to keep in another location. Such accessories can be found in our online store at:
www.ezego.bike/accessories
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4. ASSEMBLY
Important: Pedal Assembly – Please read pedal assembly guide on page 17, failure
to assemble correctly may result in cross-threading key components causing
irreparable damage not covered by warranty.
Remove all packaging materials. Please keep these materials until you are satised that your e-bike is
setup correctly, and in good working order. If you make the decision to dispose of the packaging before
such time, there may be costs incurred for new packaging if the product needs to be returned to us.
When opening the carton containing your electric bicycle, please take care not to puncture through the
cardboard and damage your e-bike. Also take care with plastic handles, staples, and carton banding.
Prepare by setting all parts aside for assembly.
Whether a folding, or non-folding model, some minimal assembly will be required to prepare your e-bike
for riding. Please follow the guidelines over the next few chapters for correct assembly instructions.
Tools provided include: 4/ 5/6mm hex (allen) keys, 8/10/14/15mm spanner
Tools required may include: crosshead screwdriver, cutters/pliers.
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4.1. RIDING POSITION
Firstly, it is very important that you can mount, dismount, and ride your e-bike safely, and ride in a
comfortable position whilst enabling you to access its features and safety components (such as brakes,
gears and display) without obstruction. The following section will help you to achieve that perfect riding
position.
Start off by standing over your e-bike, with the frame between your legs, and saddle positioned behind
you. If you are using a ladies specic frame with
a sloped top tube, try to imagine the top tube a
little higher as you would see on a gents model.
Our products are mainly designed for road and
at use, but depending on your requirements
you can use the clearance levels below to guide
you:
Flat, road, paved surfaces should require a 5mm
clearance from top tube to groin.
For more uneven surfaces, such as canal paths,
it is better to have a clearance of around 7.5mm
from top tube to groin.
If you decide to take your e-bike off road, it is
recommended to give yourself a little more
clearance of 10mm from top tube to groin.
When riding, you should make sure that your
elbows are slightly bent, your legs do not overextend - locking your knees - and that your
knees should not go past a 90 degree angle past
your thighs when coming back up though the
pedal cycle. To help achieve this you can adjust
your saddle height so that foot to pedal (not foot
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to oor) your leg should be almost straight with your knee slightly bent. From this position you may not
be able to reach the oor, but by just moving back and forth off from the saddle you can easily do so
comfortably.
It is important to set up your saddle height in order to avoid unnatural movements of your legs, and
more specically your knees if positioned too low. If the saddle is positioned too high, then your knees
can lock out causing pain and long term injury. In both instances, it is far more difcult to control your
e-bike, which puts you and others around you in danger.
To adjust the saddle height, please refer to page 44 of this manual.
When setting your riding position, it is very important that you do not exceed the
“minimum insertion” mark on your seat post or stem (where applicable). You will
nd warnings on these along with diagrams throughout the assenbly section of
the manual.
On some EZEGO models the stem can be adjusted also to help nd the most comfortable position
for you. If your bike is not equipped with an adjustable stem they may be available to purchase at
www.ezego.bike/accessories
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4.2. POWERING UP YOUR E-BIKE
PLEASE NOTE:
For all models, you are required to switch the battery on rst.
The switch is located clearly on the side of the battery case.
To switch on your e-bike push the Power button
on your handlebar mounted display until it lights
up.
Engaging the Power System:
Once the power system is switched completely
on, and you are ready in your riding position, when
you start to pedal you will feel the motor kick
in with power, and the electric system assisting
you. For safety reasons, the system is designed so
that there will always be a slight delay between
starting to pedal and the power assisting the
motor.
On the EZEGO Step, Fold, and Commute Ex models, you have 5 levels of assistance. Power assistance
can be adjusted by selecting the + or – buttons. The higher the level of assistance (level 5) the more
power will be supplied to the motor, and the lower the level of assistance the less power respectively.
Again, it is worth noting that riding in a higher level will drain your battery much faster than riding in a
lower level, so it is a good idea to get used to when and where the extra power is required.
Don’t forget you can you use the conventional gears supplied with your e-bike to achieve better speeds
and cadence.
BATTERY LEVEL
INDICATOR
ASSISTANCE UP
ASSISTANCE DOWN /
WALK ASSIST
ASSISTANCE LEVEL
INDICATOR
ON/OFF
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Your e-bike also has a “walk-assist” function and when engaged the motor will be powered at 6km/h.
This function is designed to help in 2 ways. The rst is to assist you if you are walking with your bike and
want some help to push it along. The second is to assist you from a standing start, such as on an incline
or trafc lights. The walk assist is enabled by holding down the - button. For safety reasons, the system is
designed so that there will always be a slight delay between depressing the walk assist button and the
power assisting the motor.
Please refer to the battery section of this manual on page 49 for more information
on the electric system.
You should only charge your battery with the charger supplied or purchased from
EZEGO. Using a different charger can result in damaging the battery, or even re,
and will void your warranty.
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4.3. PEDAL ASSEMBLY
As previously mentioned, attaching the pedals to your e-bike needs careful attention. If the pedals
are attached onto the wrong crank arm, the crank arms can be cross-threaded and not covered by
warranty. Cross threaded crank arms will then require new expensive components to be assembled at a
competent bicycle dealer/shop.
Pedals, whether they are folding or standard, are clearly marked. R = right, L = left.
An R or L sticker will be clearly shown on each pedal.
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In instances where the stickers have fallen off the pedals, R or L will be stamped onto the end
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of the axle.
As mentioned, the correct pedal needs to be attached to the correct crank arm, left pedal to the left
crank arm, right pedal to the right crank arm. If you were to sit on the e-bike in a riding position, the right
crank arm and pedal is on the right, and the left crank arm and pedal on the left.
Pedals will screw into the crank arms in the opposite directions. They are designed this way so that they
do not fall off when pedaling. The right pedal is screwed in clockwise, the left pedal is screwed in anticlockwise. Use a 15mm spanner to tighten the pedals, and always check and double check the tightness
of your pedals regularly.
RIGHT - CLOCKWISE LEFT - ANTI-CLOCKWISE
L
R
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4.4. FOLDING MECHANISMS
If you have purchased the EZEGO fold model you will have noticed that that are several folding
mechanisms on your electric bicycle. These folding mechanisms have been designed specically to
save space storing your e-bike and making transportation more convenient.
The 3 folding components on this model are the frame, stem, and the pedals
Folding Frame Mechanism:
Your frame is secured with a quick-step locking mechanism to make folding your electric bicycle as
quick and convenient as possible. You will notice rstly that your e-bike comes packaged in a folded
position. You can lock the frame in place by opening up the frame as if in a normal bicycle position (with
a wheel at the front and a wheel at the rear). Once in this position, the folding mechanism lever can
be clicked into place, and the safety hook can be positioned for added security. This process is critical
before riding your e-bike.
To re-fold the frame, simply reverse the process. Release the safety hook, grab the folding mechanism
lever and pull until the folding mechanism clicks and releases. You can now fold the frame.
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Always make sure that the folding mechanism is locked into place, and the safety
hook secured before riding. Check and re-check that the mechanism is locked
into place. Failure to do so could result in the f rame opening whilst riding.
Folding Stem Mechanism:
Upon rst inspection of your EZEGO fold electric bicycle you will notice that the stem is already in a folded
position. This is the position in which you can store your e-bike, in a compact position. To assemble to its
normal position simply swing the stem upwards, and similar to the frame folding mechanism, push the
lever into place and use the safety hook for added security. This process is critical before riding your
e-bike.
You can also adjust the height of the handlebar by releasing the quick release lever and sliding to the
desired position. Once at the desired height close the quick release lever.
To reverse the process, unlock the safety hook and pull the lever until the stem is able to fold downwards.
Always make sure that the folding mechanism is locked into place, and the safety
hook secured before riding. Check and re-check that the mechanism is locked
into place. Failure to do so could result in the stem opening whilst riding.
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Folding Pedals:
Again, upon rst inspection of your e-bike your pedals should be in a folded position. To put your pedals
in an assembled position simply grab the crank arm with one hand, and with the other hand hold the
end of the pedal swing until the full pedal is parallel with its axle. This process is critical before riding
your e-bike.
To fold the pedal again hold the crank with one hand, push the pedal towards the crank which will
release it from its locked position. It can now be folded into a 90 degree angle, saving space for storage.
Always make sure that the pedals are locked into place before riding. Check and
re-check that the pedals are locked into place. Failure to do so could result in the
pedals slipping or folding whilst riding.
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