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Troubleshooting
Follow the directions below to solve the
most common operating problems. If
you are unable to resolve the problem,
please go to the Support page at
www.ez4media.com for further assistance.
No Television Display
1. Check to see that EZfetch is plugged in.
2. Turn o EZfetch using the POWER ON/
OFF button on the back panel.
3. Conrm that EZfetch is connected to
your TV or monitor and the correc t AV
input channel is selected.
4. Turn on EZfetch and check if the Power
Indicator Light is lit up. If the re is no
Power Indicator Light, turn o EZfetch
using the POWER ON/OFF button on
the back panel. Wait for 30 seconds and
then turn on EZfetch. During the startup/loading process, press the VIDEO
OUT button on the remote control for
10 seconds.
Remote Control Does Not Work
1. Verify that you have inserted the
supplied batteries, or new batteri es,
into the remote control.
2. Check to see that EZfetch is connected
to power.
3. Turn o EZfetch using the POWER ON/
OFF button on the back panel a nd turn
it back on again.
4. Check to see if the Power Indicator
Light is lit up. If it is not, the problem is
not with the remote control.
5. Press any button on the remote control
to verify that each button press causes
the Power Indicator Light to blink.
No Wired Network Connection
1. Verify that EZfetch is connected to
power.
2. Verify that the supplied Ethernet cable
is plugged into the LAN por t on EZfetch
and that the other end is plugged into a
router or hub on your network.
3. Verify that your router is turned on.
4. Check your Network settings as
outlined in Congure EZfetch.
No Wireless Network Connection
1. Verify that EZfetch is connected to
power.
2. Verify that EZfetch’s antenna is properly
attached to the antenna connector.
3. Verify that your router is turned on.
4. Check your Network settings as
outlined in Congure EZfetch.
No Media Server Visible
1. Check to see that SimpleCenter
software is installed and ru nning on
your PC.
2. In SimpleCenter Settings on your PC,
check to see that the Media S erver is
enabled.
3. Verify that your PC is connected to your
wired or wireless home network.
For wired networks:
EZfetch is to be connected to a hub,
switch or router using a standard Et hernet
cable. If you want to connect EZfetch
directly to a PC, use a crossover Et hernet
cable (not supplied). Make s ure all
Ethernet cable connections are secure
and make sure power is turned on to the
connected hub or PC.
For wireless Wi-Fi networks:
Please be aware that the wireless data
rate and throughput decreases as the
distance between the Access Point ( WAP)
or Wireless Router and EZfetch increases.
Your access point or router may be too
far away from EZfetch and it may be
necessary to move them closer together.
If you are using a wireless connection
between the access point or router, and
the computer that serves the media
content, you might also need to move
them closer together too. If your access
point is congured to disable broadc ast
of SSID, EZfetch will not be able to detect
the access point and you will have to
manually congure your wireless settings
as described in the Network setup.
IP Address: If EZfetch does not receive a
valid IP address, try the following: Verify
that a working DHCP ser ver is on your
network. PCs on the networ k should
get IP addresses in the correct range.
If EZfetch is set to use an autom atic
IP Address (DHCP) and fails to obta in
an IP Address from the DHCP server, it
will resort to an auto IP Address in the
range of 169.254.x.x. You can use a xed
(static) IP Address if there is a prob lem
connecting to the server.
SSID: If you are using a wireless network,
verify that EZfetch is associated wit h the
correct SSID. The SSID that is being used
can be displayed by following instruc tions
in Congure EZfetch.
Wireless Security: If you are using a
wireless network, verify that the security
settings on EZfetch match the setti ngs on
your access point.
4. Check your network settings as
outlined in Congure EZfetch.
Status Message Display
Occasionally, EZfetch will display a status
or error message (i.e. Server has left
network). Press the OK key on the remote
control to acknowledge and remove the
message.
Power Indicator Light