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35. Consumer compensation regulations
Failures of the
performance or the
functions occurs
naturally while
using the product in
normal conditions.
Cases that require consumer compensation
A/S service within
the warranty
period
A/S service after the
warranty period
When a major repair work is required within 10 days after purchasing the product Replacement
None
When an important part needs to be repaired within 1 month after purchasing the product. Replacement
When a major repair work is required within 1 month aft er t he product is replaced. Replacement
When impossible to replace the product Refunding
When possible to
repair
When a defect is found
Free-of-charge
repair
Paid repair or paid
replacement
When failure occurs (4
th
occurrence) again even after the product was
repaired 3 times already for the same defect.
Replacement
When failure occurs (5
th
occurrence) again even after the product was
repaired 4 times already for problems with various parts.
When impossible to
repair
If the company lost the product for which a customer requested a repair
work.
Paid repair or paid
replacement
When impossible to repair the product as t here i s no part available for the
repair work within the period in which the parts should be kept in storage by
the company.
When impossible to repair even when repair part s are available.
Paid repair or paid
replacement
1) Cases in which failures occur due to the user’s mistakes.
- When a user is careless in handling the product (When the product fails or gets damaged due to droppi ng, shocks,
breaking, excessive operation or mistakes in using the product)
- When the user makes the product fail or get damaged on purpose or by mistakes.
- When the product fails or gets damaged as users themsel ves or a third-part y person repaired or modi fi ed the product.
- When the product fails or gets damaged as the parts, expendable items and optional i t ems that are not designated by
the company were used.
2) Other cases
- When the product gets damaged due to natural disast ers (Including fires , flooding and earthquak es)
- The lifetime of expendable items runs out
- Due to external causes
Paid repair Paid repair
* Except for the main body, separate warranty periods will be applied for ancillary components and expendable items