Extron electronics SW HD 4K Series User Manual

SW HD 4K Series

HDMI Switchers

User Guide

HDMI Switchers

68-2884-01 Rev. D

09 17

Safety Instructions

Safety Instructions • English

WARNING: This symbol, , when used on the product, is intended to

alert the user of the presence of uninsulated dangerous voltage within
the product’s enclosure that may present a risk of electric shock.

ATTENTION: This symbol, , when used on the product, is intended

to alert the user of important operating and maintenance (servicing)
instructions in the literature provided with the equipment.

For information on safety guidelines, regulatory compliances, EMI/EMF
compatibility, accessibility, and related topics, see the Extron Safety and
Regulatory Compliance Guide, part number 68-290-01, on the Extron
website, www.extron.com.

Sicherheitsanweisungen • Deutsch

WARNUNG: Dieses Symbol auf dem Produkt soll den Benutzer

darauf aufmerksam machen, dass im Inneren des Gehäuses dieses
Produktes gefährliche Spannungen herrschen, die nicht isoliert sind und
die einen elektrischen Schlag verursachen können.

VORSICHT: Dieses Symbol auf dem Produkt soll dem Benutzer in

der im Lieferumfang enthaltenen Dokumentation besonders wichtige
Hinweise zur Bedienung und Wartung (Instandhaltung) geben.

Weitere Informationen über die Sicherheitsrichtlinien, Produkthandhabung,
EMI/EMF-Kompatibilität, Zugänglichkeit und verwandte Themen finden Sie in
den Extron-Richtlinien für Sicherheit und Handhabung (Artikelnummer
68-290-01) auf der Extron-Website, www.extron.com.

Instrucciones de seguridad • Español

ADVERTENCIA: Este símbolo, , cuando se utiliza en el producto,

avisa al usuario de la presencia de voltaje peligroso sin aislar dentro del
producto, lo que puede representar un riesgo de descarga eléctrica.

ATENCIÓN: Este símbolo, , cuando se utiliza en el producto, avisa

al usuario de la presencia de importantes instrucciones de uso y
mantenimiento recogidas en la documentación proporcionada con el
equipo.

Para obtener información sobre directrices de seguridad, cumplimiento
de normativas, compatibilidad electromagnética, accesibilidad y temas
relacionados, consulte la Guía de cumplimiento de normativas y seguridad
de Extron, referencia 68-290-01, en el sitio Web de Extron, www.extron.com.

Instructions de sécurité • Français

AVERTISSEMENT : Ce pictogramme, , lorsqu’il est utilisé sur le

produit, signale à l’utilisateur la présence à l’intérieur du boîtier du
produit d’une tension électrique dangereuse susceptible de provoquer
un choc électrique.

ATTENTION : Ce pictogramme, , lorsqu’il est utilisé sur le produit,

signale à l’utilisateur des instructions d’utilisation ou de maintenance
importantes qui se trouvent dans la documentation fournie avec le
matériel.

Pour en savoir plus sur les règles de sécurité, la conformité à la
réglementation, la compatibilité EMI/EMF, l’accessibilité, et autres sujets
connexes, lisez les informations de sécurité et de conformité Extron, réf.
68-290-01, sur le site Extron, www.extron.com.

Istruzioni di sicurezza • Italiano

AVVERTENZA: Il simbolo, , se usato sul prodotto, serve ad

avvertire l’utente della presenza di tensione non isolata pericolosa
all’interno del contenitore del prodotto che può costituire un rischio di
scosse elettriche.

ATTENTZIONE: Il simbolo, , se usato sul prodotto, serve ad

avvertire l’utente della presenza di importanti istruzioni di funzionamento
e manutenzione nella documentazione fornita con l’apparecchio.

Per informazioni su parametri di sicurezza, conformità alle normative,
compatibilità EMI/EMF, accessibilità e argomenti simili, fare riferimento
alla Guida alla conformità normativa e di sicurezza di Extron, cod. articolo
68-290-01, sul sito web di Extron, www.extron.com.

Instrukcje bezpieczeństwa • Polska

OSTRZEŻENIE: Ten symbol, , gdy używany na produkt, ma na celu

poinformować użytkownika o obecności izolowanego i niebezpiecznego
napięcia wewnątrz obudowy produktu, który może stanowić zagrożenie
porażenia prądem elektrycznym.

UWAGI: Ten symbol, , gdy używany na produkt, jest przeznaczony do

ostrzegania użytkownika ważne operacyjne oraz instrukcje konserwacji
(obsługi) w literaturze, wyposażone w sprzęt.

Informacji na temat wytycznych w sprawie bezpieczeństwa, regulacji
wzajemnej zgodności, zgodność EMI/EMF, dostępności i Tematy pokrewne,
zobacz Extron bezpieczeństwa i regulacyjnego zgodności przewodnik, część
numer 68-290-01, na stronie internetowej Extron, www.extron.com.

Инструкция по технике безопасности • Русский

ПРЕДУПРЕЖДЕНИЕ: Данный символ, , если указан

на продукте, предупреждает пользователя о наличии
неизолированного опасного напряжения внутри корпуса
продукта, которое может привести к поражению электрическим
током.

ВНИМАНИЕ: Данный символ, , если указан на продукте,

предупреждает пользователя о наличии важных инструкций
по эксплуатации и обслуживанию в руководстве,
прилагаемом к данному оборудованию.

Для получения информации о правилах техники безопасности,
соблюдении нормативных требований, электромагнитной
совместимости (ЭМП/ЭДС), возможности доступа и других
вопросах см. руководство по безопасности и соблюдению
нормативных требований Extron на сайте Extron: ,

www.extron.com, номер по каталогу - 68-290-01.

安全说明 • 简体中文

警告： 产品上的这个标志意在警告用户该产品机壳内有暴露的危险 电压，

有触电危险。

注意： 产品上的这个标志意在提示用户设备随附的用户手册中有

重要的操作和维护(维修）说明。

关于我们产品的安全指南、遵循的规范、EMI/EMF 的兼容性、无障碍
使用的特性等相关内容，敬请访问 Extron 网站 , www.extron.com，参见

Extron 安全规范指南，产品编号 68-290-01。

安全記事 • 繁體中文

警告: 若產品上使用此 符號，是為了提醒使用者，產品機殼內存在著

可能會導致觸電之風險的未絕緣危險電壓。

注意 若產品上使用此符號，是為了提醒使用者，設備隨附的用戶手冊中有

重要的操作和維護（維修）説明。

有關安全性指導方針、法規遵守、EMI/EMF 相容性、存取範圍和相關主題的詳細資
訊，請瀏覽 Extron 網站：www.extron.com，然後參閱《Extron 安全性與法規
遵守手冊》，準則編號 68-290-01。

安全上のご注意 • 日本語

警告: この記 号 が製品上に表示されている場合は、筐体内に絶縁されて

いない高電圧が流れ、感電の危険があることを示しています。

注意:この記号 が製品上に表示されている場合は、本機の取扱説明書に

記載されている重要な操作と保守( 整備)の 指示についてユーザーの注 意
を喚起するものです。

安全上のご注意、法規厳守、EMI/EMF適合性、その他の関連項目に
つ い て は 、エ ク スト ロ ンの ウェブ サ イト www.extron.com よ り 『 Extron Safety
and Regulatory Compliance Guide』 ( P/N 68-290-01) をご覧ください。

안전 지침 • 한국어

경고: 이 기호 가 제품에 사용될 경우, 제품의 인클로저 내에 있는

접지되지 않은 위험한 전류로 인해 사용자가 감전될 위험이 있음을
경고합니다.

주의: 이 기호 가 제품에 사용될 경우, 장비와 함께 제공된 책자에 나와

있는 주요 운영 및 유지보수(정비) 지침을 경고합니다.

안전 가이드라인, 규제 준수, EMI/EMF 호환성, 접근성, 그리고 관련 항목에
대한 자세한 내용은 Extron 웹 사이트(www.extron.com)의 Extron 안전 및
규제 준수 안내서, 68-290-01 조항을 참조하십시오.

Copyright

© 2017 Extron Electronics. All rights reserved.

Trademarks

All trademarks mentioned in this guide are the properties of their respective owners.
The following registered trademarks(

®

), registered service marks(

ExtronElectronics (see the current list of trademarks on the Terms of Use page at www.extron.com):

Extron, Cable Cubby, ControlScript, CrossPoint, DTP, eBUS, EDID Manager, EDID Minder, Flat Field, FlexOS, Global Configurator,
GlobalScripter, GlobalViewer, Hideaway, IPIntercom, IPLink, KeyMinder, LinkLicense, LockIt, MediaLink, MediaPort, NetPA,
PlenumVault, PoleVault, PowerCage, PURE3, Quantum, SoundField, SpeedMount, SpeedSwitch, SystemINTEGRATOR, TeamWork,
TouchLink, V-Lock, VideoLounge, VN-Matrix, VoiceLift, WallVault, WindoWall, XTP, and XTPSystems

Registered Service Mark

(SM)

: S3 Service Support Solutions

AAP, AFL (Accu-RateFrameLock), ADSP(Advanced Digital Sync Processing), Auto-Image, CableCover, CDRS(ClassD Ripple
Suppression), Codec Connect, DDSP(Digital Display Sync Processing), DMI (DynamicMotionInterpolation), DriverConfigurator,
DSPConfigurator, DSVP(Digital Sync Validation Processing), eLink, Entwine, EQIP, EverLast, FastBite, FOX, FOXBOX, HyperLane,
IP Intercom HelpDesk, MAAP, MicroDigital, Opti-Torque, ProDSP, QS-FPC(QuickSwitch Front Panel Controller), Room Agent,
Scope-Trigger, ShareLink, Show Me, SIS, SimpleInstructionSet, Skew-Free, SpeedNav, StudioStation, Triple-Action Switching, True4K,
Vector™ 4K , WebShare, XTRA, ZipCaddy, and ZipClip

SM

), and trademarks(TM) are the property of RGBSystems, Inc. or

Registered Trademarks (

Trademarks (™

)

®

)

FCC Class A Notice

This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part15 of the FCC rules. The ClassA limits provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause interference. This interference must be corrected at the expense of the user.

NOTE: For more information on safety guidelines, regulatory compliances, EMI/EMF

compatibility, accessibility, and related topics, see the Extron Safety and Regulatory

Compliance Guide on the Extron website.

Battery Notice

This product contains a battery. Do not open the unit to replace the battery. If the
battery needs replacing, return the entire unit to Extron (for the correct address, see the
Extron Warranty section on the last page of this guide).

CAUTION: Risk of explosion. Do not replace the battery with an incorrect type. Dispose

of used batteries according to the instructions.

ATTENTION : Risque d’explosion. Ne pas remplacer la pile par le mauvais type de pile.

Débarrassez-vous des piles usagées selon le mode d’emploi.

VCCI-A Notice

この装置は、クラスＡ情報技術装置です。 この装置を家庭環境で使用すると、電波妨害を引き

起こすことがあります。 その場合には使用者が適切な対策を講ずるよう要求されることがあります。
ＶＣＣI－Ａ

Conventions Used in this Guide

Notifications

The following notifications are used in this guide:

CAUTION: Risk of minor personal injury.
ATTENTION : Risque de blessuremineure.

ATTENTION:

• Risk of property damage.

• Risque de dommages matériels.

NOTE: A note draws attention to important information.

Software Commands

Commands are written in the fonts shown here:

^AR Merge Scene,,0p1 scene 1,1 ^B 51 ^W^C.0
[01] R 0004 00300 00400 00800 00600 [02] 35 [17] [03]

E X! *X1&* X2)* X2#* X2! CE}

NOTE: For commands and examples of computer or device responses used in this

guide, the character “0” is used for the number zero and “O” is the capital letter
“o.”

Selectable items, such as menu names, menu options, buttons, tabs, and field names are
written in the font shown here:

Specifications Availability

Product specifications are available on the Extron website, www.extron.com.

Extron Glossary of Terms

A glossary of terms is available at http://www.extron.com/technology/glossary.aspx.

From the File menu, select New.
Click the OK button.

Contents

Introduction............................................................ 1

About this Guide ................................................. 1

About the SW HD 4K Series Switchers ............... 1

Features ............................................................. 1

Application Diagram ........................................... 3

Installation .............................................................. 4

Installation Overview ........................................... 4

Rear Panel Features ........................................... 5

Wiring the Power Connector — SW2 and

SW4 HD 4K Only ............................................... 7

Wiring for RS-232 Control and Auto

Switching .......................................................... 9

Connecting to the USB Port ............................. 10

Enabling Auto Switching (Optional) ................... 12

Wiring the Contact Closure Connectors ............ 12

Wiring the Tally Out Port to Indicate the Input

Selection ......................................................... 13

LockIt Lacing Bracket Installation Guide ........... 13

Operation .............................................................. 14

Front Panel Features ......................................... 14

Powering On the Switcher ................................ 16

Selecting an Input ............................................. 16

Resetting .......................................................... 17

Using the Optional IR 102 Remote Control ....... 17

Remote Control Buttons ............................... 17

Locking IR remote access ............................ 18

Locking and Unlocking the Front Panel

(Executive Mode) ............................................. 18

EDID Modes ..................................................... 18

Automatic EDID Mode .................................. 18

User-assigned EDID Mode ............................ 19

Remote Communication and Control ........... 20

Using Simple Instruction Set (SIS)

Commands ..................................................... 20

Host-to-switcher Communications ............... 20

Switcher-initiated Messages ......................... 20

Error Responses ........................................... 21

Symbol Definitions ........................................ 21

Downloading the SW HD 4K Firmware ............. 27

Configuration Software ..................................... 28

Downloading and Installing the Product

Configuration Software .................................... 28

Using the Download Center Page ................. 28

Using the PCS Product Page ........................ 29

Using the Product Configuration Software ........ 30

Starting PCS ................................................. 30

Input/Output Configuration Screen ............... 31

EDID Minder Menu ....................................... 33

General Settings Menu ................................. 34

AV Controls Panel ......................................... 35

Menus .......................................................... 36

Reference Information ...................................... 37

Mounting the SW HD 4K Switchers .................. 37

Tabletop Use ................................................ 37

Rack Mounting ............................................. 37

Furniture Mounting — SW2 and

SW4 HDMI Only .......................................... 38

SW HD 4K Series • Contents vii

SW HD 4K Series • Contents viii

Introduction

This section gives an overview of the Extron SW HD 4K Series switchers. Topics include:

• About this Guide

• About the SW HD 4K Series Switchers

• Features

• Application Diagram

About this Guide

This guide describes the SW HD 4K Series switchers and discusses how to install,
configure, and operate them.

In this guide, the terms “SW HD 4K Series” and “SW HD 4K” refer to the SW2 HD 4K,
SW4 HD 4K, SW6 HD 4K, and SW8 HD 4K switchers.

About the SW HD 4K Series Switchers

The SW HD 4K Series are two, four, six, and eight input HDMI switchers for 4K video
signals. They switch 4K signals from multiple HDMI source devices to a single display.
The switchers support computer and video resolutions up to 4K and 1080p/60 with Deep
Color, as well as data rates up to 10.2 Gbps, 3D, Lip Sync, and HD lossless audio formats.
All models feature EDID Minder, which maintains continuous EDID communication with
connected devices and ensures that the HDMI sources power up properly and maintain
correct video output. The switchers provide automatic input cable equalization up to
50 feet (15 meters) on Extron HDMI Pro Series cable. The SW HD 4K Switchers can be
controlled via the front panel, RS-232 interface, USB, contact closure, auto-input and
can be integrated into various environments. You can select inputs by pressing the front
panel buttons and IR 102, enabling auto-input switching, attaching a jumper or a contact
closure device to the Contact port, or entering Simple Instruction Set (SIS) commands via
RS-232 or USB.

Features

• Switches HDMI video and embedded multi‑channel digital audio

• Inputs: Two, four, six, or eight female HDMI type‑A connectors

• Output: 1 female HDMI type‑A connector

• Supports computer and video resolutions up to 4K, including 1080p/60 Deep

Color — Resolutions up to 4096x2160/30 with 4:4:4 chroma sampling at 8 bits of
color.

• EDID Minder automatically manages EDID communication between connected

devices — EDID Minder ensures that all sources power up properly and reliably output
content for display.

• Automatic input cable equalization to 50 feet (15 meters) when used with

Extron HDMI Pro Series cable — Actively conditions incoming HDMI signals to
compensate for signal loss when using long HDMI cables, low quality HDMI cables, and
source devices with poor HDMI signal output.

SW HD 4K Series • Introduction 1

• HDCP compliant — Ensures display of content-protected media and interoperability

with other HDCP-compliant devices.

• User‑selectable HDCP authorization — Allows individual inputs to appear HDCP

compliant or non-HDCP compliant to the connected source, which is beneficial if the
source automatically encrypts all content when connected to an HDCPcompliant
device. Protected material is not passed in non-HDCP mode.

• HDCP authentication and signal presence LED indicators

• Automatic color bit depth management — The switcher automatically adjusts color

bit depth based on the display EDID, preventing color compatibility conflicts between
source and display.

• Provides +5 VDC, 250 mA power on the output for external peripheral devices

• Easy setup and commissioning with the Extron Product Configuration Software

— Conveniently configure multiple products using a single software application.

• Multiple control options including front panel, RS‑232, USB, IR, contact closure,

and auto‑input switching

• Contact closure remote control with tally output — Allows for remote selection of

an input channel. +5 VDC is provided to light an LED to indicate the currently selected
input.

• Power supply —

• SW2 and SW4 HDMI: An energy-efficient, external 12 VDC, 1 A universal power

supply with a 2-pole captive screw connector accepts 100 to 240 VAC.

• SW6 and SW8 HDMI: An 50-60 Hz, internal universal power supply with a

standard IEC connector accepts 100 to 240 VAC.

• Includes LockIt HDMI cable lacing brackets

• Rack and Furniture Mounting — The SW HD 4K switchers can be mounted on a

rack shelf or under a desk or podium with an optional mounting kit.

SW HD 4K Series • Introduction 2

Application Diagram

Extron

Figure 1 shows a typical application for an SW4 HD 4K.

4K Media Player

Extron
SW4 HD 4K

4K HDMI Switcher

1

SW4 HD 4K

POWER
12V

0.2A MAX

HDMI

1 2 3

Tuner

Ethernet

Doc
Cam

Volume

VCR

DVD

Presets

PC

Mute

Channel

Tuner

Laptop

3

2

More

6

Display

1

Presets

Last

Audio

On

54

Control

9

System
Off

Off

8

Enter

7

Mute

0

Room

December 15, 2013 - 7:58 AM

Extron

Control

Screen

Help

Extron

Lighting

TLP Pro 720T

7" Tabletop
TouchLink Pro

Extron
IPCP Pro 250

IP Link Pro Control
Proceesor

T +V

3

RS-232 AUTO

GC T GC
1

4

OUTPUT

CONTACT IN/TALLY OUT

2

TxRx G

REMOTE

G

4

INPUTS

INPUTS

3

2

C T TGC

HDMI

COM 1

RTS

G
Rx
Tx

VOL

V

POWER
12V

--A MAX

DIGITAL I/O

IR/S

COM 2

1 2 3 4 G

G

eBUS

G

TxRx

-S
S G

CTS

+V+S

RELAYS

1 2 C

G

PWR OUT = 6W

C

RS-232

IPCP PRO 250

LAN

Touchpanel

TCP/IP

Network

Ethernet

4K Display

PC

Laptop

DSS Receiver

Figure 1. Application Diagram for an SW4 HD 4K Switcher

SW HD 4K Series • Introduction 3

Installation

This section describes the installation and setup of the SW HD 4K Series switchers. Topics
include:

• Installation Overview

• Rear Panel Features

• Wiring the Power Connector — SW2 and SW4 HD 4K Only

• Wiring for RS‑232 Control and Auto Switching

• Connecting to the USB Port

• Enabling Auto Switching (Optional)

• Wiring the Contact Closure Connectors

• Wiring the Tally Out Port to Indicate the Input Selection

• LockIt Lacing Bracket Installation Guide

Installation Overview

To install and set up the SW HD 4K switcher:

1. Turn off all equipment and disconnect it from the power source.

2. (Optional) Mount the switcher on a rack shelf or furniture (see Mounting the

SW HD 4K Switchers on page37).

3. Connect HDMI input sources to one or more of the SW HD 4K input connectors.

NOTE: LockIt cable lacing brackets are provided to secure the HDMI cables to

the rear panel ports to reduce stress on the HDMI connectors and prevent signal
loss due to loose cable connections (see LockIt Lacing Bracket Installation

Guide on page13).

4. Connect an HDMI output device to the output connector. By default, the EDID of

this device is stored at the HDMI inputs.

5. Connect control devices. Connect your computer to either of the following

SW HD 4K ports to configure and control the switcher via SIS commands:

• RS‑232 port — Pins 1, 2, and 3 of the 3-pole RS-232 connector for serial

RS-232 control (see Wiring for RS‑232 Control and Auto Switching on
page9).

• Config port — USB Mini-B connector for USB control (see Connecting to the

USB Port on page10 for connection procedures)

6. (Optional) Enable auto‑input switching. Use a jumper to connect the two pins

of the 2-pole captive screw connector, next to the 3-pole RS-232 connector (see

Enabling Auto Switching (Optional) on page12).

7. (Optional) Enable input switching by contact closure. Connect an input device to

an SW HD 4K Contact In connector (directly or through a contact closure device) and,
if desired, to a Tally Out connector (see Wiring the Contact Closure Connectors on
page12).

SW HD 4K Series • Installation 44

8. Power on the output display.

DD

FF

9. Connect power to the switcher (see Powering On the Switcher on page16).

10. Configure the EDID Minder (see EDID Modes on page18).

11. Power on the source devices.

Rear Panel Features

SW2 HD 4K

POWER

-- A MAX

INPUTS OUTPUT

12

12V

AA

SW4 HD 4K

POWER
12V

-- A MAX

12

INPUTS OUTPUT

34

CC

DDBBEE

GCT

T

1

CONTACT IN/TALLY OUT

2

REMOTE

G

CT

DD

EE

GCT GC

T

123

CONTACT IN/TALLY OUT

4

REMOTE

G

CT TGC

HDMI SWITCHER

+V

RS-232 AUTO

Tx Rx G

FF

+V

RS-232 AUTO

Tx Rx G

GCT5+V

T

G6CT

T

GCT GC
57

68

G

CT TGC

SW6 HD 4K

EE

HDMI SWITCHER

RS-232 AUTO

Tx Rx G

EE

T+V

RS-232 AUTO

Tx Rx G

FF

DD

FF

100-240V x.xA MAX

1 2 3 4 5 6

50/60 Hz

AA

100-240V x.xA MAX

1 2 3 4 5 6 7 8

50/60 Hz

Power connector

A

Input connectors

B

Output connector

C

Contact closure input/Tally output connectors

D

+V connectors

E

RS‑232 and auto switching connectors

F

BB

INPUTS

INPUTS

OUTPUT

OUTPUT

SW6 HD 4K

CC

SW8 HD 4K

DD

GCT GC
123

CONTACT IN/TALLY OUT

REMOTE

G

CT TGC

DD

GCT GC
123

CONTACT IN/TALLY OUT

REMOTE

G

CT TGC

4

4

Figure 2. SW HD 4K Series Rear Panel

Power connector

A

• SW2 and SW4 HD 4K — Plug the provided external 12 VDC, 1 A power supply

into this 2-pole, 3.5 mm captive screw connector and into an AC power outlet.

ATTENTION:

• Do not connect any external power supplies until you have read the

ATTENTION notices on page 8.

• Ne branchez pas de sources d’alimentation externes avant d’avoir lu les

mises en garde sur la page8.

• SW6 and SW8 HD 4K — Plug the provided AC power cord into this male IEC

connector and into an AC power outlet.

SW HD 4K Series • Installation 5

B

Input connectors — Connect HDMI video input sources to these female Type-A HDMI
connectors.

NOTE: LockIt cable lacing brackets are provided with the SW HD 4K units. These

brackets secure the HDMI cables to the rear panel connectors and reduce stress
on the connectors, preventing signal loss due to loose cable connections (see

LockIt Lacing Bracket Installation Guide on page13).

C

Output connector — Connect an HDMI display device to this female Type-A HDMI
connector.

The EDID information is read from the connected output device via this connector and
is written to memory on each input whenever the output device is connected to this
port and powered on.

NOTE: The EDID information is also read and stored whenever power is recycled to

the connected output device or when the output device is replaced.

D

Contact closure input and Tally output ports

• Contact closure input — (Optional) Connect a push-button contact closure

device to a Contact In connector to enable input switching via contact closure (see

Wiring the Contact Closure Connectors on page12 for more information).

• Tally Out port — (Optional) To identify the currently selected input when the

front panel buttons are not visible, connect a device such as an LED to the Tally
Out connector and +V connector. When the input you are using is selected, the
corresponding Tally Out pin (T) shorts to ground, activating the connected indicator
(see Wiring the Tally Out Port to Indicate the Input Selection on page13
for more information).

E

+V connectors — These pins constantly output +5 VDC with 200 mA total (shared
between pins). Use these pins when power is needed for external Tally LEDs, such as
with Extron Show Me cables.

F

RS‑232 (3‑pole) and auto switching (2‑pole) connector — Use this 3-pole, 3.5 mm
captive screw connector for RS-232
communication with the switcher (including
firmware updates) and this 2-pole, 3.5 mm
captive screw connector to enable auto-input
switching.

• To enable RS‑232 control, connect the Tx (transmit), Rx (receive) and G (ground)

pins to the serial port of your computer (see Wiring for RS‑232 Control and Auto

Switching on page9).

• To enable auto‑input switching, short the two pins of this connector together.

In auto-input switch mode, the switcher automatically switches to the highest
numbered active input (see Enabling Auto Switching (Optional) on page12).

RS-232 AUTO

Tx Rx G

SW HD 4K Series Switcher
Rear Panel Remote Port

SW HD 4K Series • Installation 6

Wiring the Power Connector — SW2 and SW4 HD 4K Only

7/8"

(5 mm) Max.

A 12 VDC, 1 A power supply is provided with the SW2 and SW4 HD 4K. Follow the
following instructions to wire the 2-pole captive screw connector to your power supply:

CAUTION: The wires must be kept separate while the power supply is plugged in.

Remove power before wiring.

ATTENTION : Les deux cordons d’alimentation doivent être tenus à l’écart l’un

de l’autre quand l’alimentation est branchée. Couper l’alimentation avant de faire
l’installation électrique.

ATTENTION:

• Do not connect any external power supplies until you have read the ATTENTION

notices on page 8.

• Ne branchez pas de sources d’alimentation externes avant d’avoir lu les mises en

garde sur la page 8.

1. Cut the DC output cord to the length needed.

2. Strip the jacket to expose 3/16” (5 mm) of the conductors.

3. Slide the leads into the supplied 2-pole captive screw plug and secure them, using a

small screwdriver.

4. To verify the power cord polarity before connecting the plug, connect the power supply

with no load and check the output with a voltmeter.

5. Use the supplied tie wrap to strap the power cord to the extended tail of the connector.

3/16"

(22 mm)

1/8"

(3 mm)

Captive Screw Connector

Tie Wrap

Heat
Shrink

Figure 3. Wiring the Power Connector

See additional attention notes on the next page.

SW HD 4K Series • Installation 7

ATTENTION:

• Always use a power supply supplied and or specified by Extron. Use of an

unauthorized power supply voids all regulatory compliance certification and may
cause damage to the supply and the end product.

• Utilisez toujours une source d’alimentation fournie ou recommandée par Extron.

L’utilisation d’une source d’alimentation non autorisée annule toute conformité
réglementaire et peut endommager la source d’alimentation ainsi que le produit
final.

• If not provided with a power supply, this product is intended to be supplied by a

power source marked “Class 2” or “LPS” and rated at 12 VDC and a minimum of

1.0 A.

• Si ce produit ne dispose pas de sa propre source d’alimentation électrique, il doit

être alimenté par une source d’alimentation de classe 2 ou LPS et paramétré à
12 V et 1.0 A minimum.

• The installation must always be in accordance with the applicable provisions of

National Electrical Code ANSI/NFPA 70, article 725 and the Canadian Electrical
Code part 1, section 16. The power supply shall not be permanently fixed to
building structure or similar structure.

• Cette installation doit toujours être en accord avec les mesures qui s’applique

au National Electrical Code ANSI/NFPA70, article725, et au Canadian Electrical
Code, partie1, section16. La source d’alimentation ne devra pas être fixée de
façon permanente à une structure de bâtiment ou à une structure similaire.

• Power supply voltage polarity is critical. Incorrect voltage polarity can damage the

power supply and the unit. The ridges on the side of the cord (see figure3 on the
previous page) identify the power cord negative lead.

• La polarité de la source d’alimentation est primordiale. Une polarité incorrecte

pourrait endommager la source d’alimentation et l’unité. Les stries sur le côté
du cordon permettent de repérer le pôle négatif du cordon d’alimentation (voir
l’illustration 3 sur la page7).

• To verify the polarity before connection, plug in the power supply with no load and

check the output with a voltmeter.

• Pour vérifier la polarité avant la connexion, brancher l’alimentation hors charge et

mesurer sa sortie avec un voltmètre.

• The length of the exposed (stripped) copper wires is important.

The ideal length is 3/16 inch (5 mm). Longer bare wires can short together.

Shorter wires are not as secure in the connectors and could be pulled out.

• La longueur des câbles exposés est primordiale lorsque l’on entreprend de les

dénuder. La longueur idéale est de 5mm (3/16inches). S’ils sont un peu plus
longs, les câbles exposés pourraient se toucher et provoquer un court circuit. S’ils
sont un peu plus courts, ils pourraient sortir, même s’ils sont attachés par les vis
captives.

• Unless otherwise stated, the AC/DC adapters are not suitable for use in air handling

spaces or in wall cavities.

• Sauf mention contraire, les adaptateurs AC/DC ne sont pas appropriés pour une

utilisation dans les espaces d’aération ou dans les cavités murales.

SW HD 4K Series • Installation 8

Wiring for RS-232 Control and Auto Switching

ol System

RS-232 Port

Use a female 9-pin D to bare wire RS-232 cable or a universal control cable (UC50' or
UC100') to connect your computer or control system to the RS-232 pins of the Remote
connector.

1. Wire the unterminated end of the RS-232 cable to the provided 3-pole captive screw

plug as described below. Connect the transmit, receive, and ground wires of the cable
to the first three pins on the connector, starting at the left:

• Connect the transmit wire to pin 1, which plugs into the Tx (transmit) port.

• Connect the receive wire to pin 2, which plugs into the Rx (receive) port.

• Connect the ground wire to pin 3, which plugs into the G (ground) port.

2. Plug the 3-pole connector into the RS-232 receptacle on the rear panel of the switcher.

3. Connect the other end of the cable to the appropriate computer or control system

connector.

Figure 4 shows how to wire this shared connector for RS-232.

RS-232 Auto

Tx Rx

SW HD 4K Series Switcher
Rear Panel Remote Port

G

NOTE: If you use cable that has a drain
wire, tie the drain wire to ground at both ends.

Ground (G)
Receive (Rx)
Transmit (Tx)

Figure 4. RS‑232 Connector Pin Assignments

Transmit (Tx)
Receive (Rx)

Computer or
Contr

SW HD 4K Series • Installation 9

Connecting to the USB Port

The Mini-B USB port is located on the SW HD 4K front panel (see figure5). Use this port to
configure the switcher via SIS commands.

1. Connect a USB A to Mini-B cable between the USB Config port on the switcher front

panel and the USB port on a computer.

SWITCH

USB Mini-B

USB Cable

IR

AUTO

CONFIG

1

INPUTS

2 3 4

USB A

SIGNAL

1234

HDCP

INPUTS

OUTPUT

SW4 HD 4K

HDMI SWITCHER

USB
Ports

USB 1

Computer

SW4 HD 4K Front Panel

Figure 5. USB Port Connection

2. If this is the first time you have connected an SW HD 4K to this USB port on your

computer, the Found New Hardware Wizard opens. On the first screen, specify
whether you want the computer to connect to Windows Update in order to search the
web for the driver that it needs to communicate with the switcher via the USB port. This
is not necessary if the USB driver already exists on your computer.

1

2

3

4

Figure 6. Found New Hardware Wizard Opening Screen

• Select the Yes, this time only radio button (see figure6,

computer to connect to Windows Update only this one time.

SW HD 4K Series • Installation 10

) if you want your

1

• Select Yes, now and every time I connect a device (see figure6,

previous page) if you want the computer to automatically connect to Windows
Update to search the web every time the switcher is connected to this USB port.

• Select No, not this time (

Windows Update to search the web at this time (for example, if the driver is already
on your computer).

3. Click Next (4). On the next screen, select the Install the software

automatically (Recommended) radio button (see figure7,

(you do not need to insert a disc).

1

) if you do not want the computer to connect to

3

), then click Next (2)

1

, on the

2

2

Figure 7. Selecting the Radio Button to Install the USB Driver Automatically

Your computer locates the driver needed for it to communicate with the SW HD 4K via
the USB port and loads it to the computer hard drive.

4. When the Completed screen appears, click Finish to close the wizard.

NOTE: This wizard appears only the first time you connect the SW HD 4K to each

USB port. You do not see the wizard again unless you connect the switcher to a
different USB port on your computer.

5. Configure the switcher as desired using SIS commands (see the Remote

Communication and Control, beginning on page20, for information on available

commands).

SW HD 4K Series • Installation 11

Enabling Auto Switching (Optional)

The SW HD 4K can automatically select the active, connected input based on detection
of an active video signal (TMDS clock activity). If two or more inputs are active, the
highest-numbered input port with an active signal is selected (for example, input 4 on
an SW4 HD 4K switcher). When auto-input switching is in effect, the green Auto Switch LED
on the front panel lights and the front panel input buttons are disabled.

To enable auto-input switching:

1. Cut a small piece of wire to use as a jumper.

2. Insert the ends of the wire into the Auto slots (slot 4 and 5) of the provided 2-pole

captive screw plug, connecting pins 4 and 5 together.

3. Use a small screwdriver to tighten the two screws above pin slots 4 and 5 of the plug

so that the jumper wire ends remain securely in place (see figure4 on page9).

4. Insert the plug into the 2-pole Auto captive screw connector on the rear panel (see

figure2 on page5).

The figure at right shows an SW4 HD 4K with a jumper connecting pins 4 and
5 to enable auto-input switching.

Auto-input switching remains in effect as long as the jumper wire connects the
two Auto pins of the 2-pole captive screw Auto port.

Wiring the Contact Closure Connectors

To enable input switching via contact closure, connect a push-button contact closure device
to a Contact In/Tally Out connector (figure2).

NOTE: The number of the Contact In/Tally Out port must match the number of the

HDMI Input.

1. Wire and plug one of the provided 3-pole connectors into a Contact In/Tally Out

connector representing the desired input number on the SW HD 4K (1 or 2 for SW2
models: 1, 2, 3, or 4 for SW4 models, 1 through 6 for SW6 models, and 1 through 8 for
SW8 models).

• Pin 1 = Contact closure input (C)

• Pin 2 = Contact and Tally Ground (G)

• Pin 3 = Tally output (T)

2. Insert the ground wire of the contact device into the Ground slot of the Contact/Tally

connector (pin 2).

3. Press the button on the contact closure device to switch the connected input to the

output.

4. Insert the ground wire of the contact device into the Ground slot of the Contact/Tally

connector (pin 2).

5. Press the button on the contact closure device to switch the connected input to the

output.

SW HD 4K Series • Installation 12

Wiring the Tally Out Port to Indicate the Input Selection

CONT

Connector

Connector

CONT

T

3

3

4

1

2

To identify the currently selected input when the front
panel buttons are not visible, connect a device such as an
LED to the Contact In/Tally Out connector (see

figure2, D, on page5) and +V connector (E). When the

input you are using is selected, the corresponding Tally Out
pin shorts to ground, activating the connected indicator.

1. Wire and plug one of the provided 3-pole connectors into a Contact In/Tally Out

connector (see the image at right).

• Pin 1 = Contact closure input (C)

• Pin 2 = Contact and Tally Ground (G)

• Pin 3 = Tally output (T)

2. Insert the power wire for the contact indicator device into the

+V connector.

TIP: The Contact and Tally connectors can be used with

Extron Show Me cables. For each cable, connect the red
pigtail to the Contact Closure input pin and the black pigtail
to the Tally Out pin (see the diagram at right).

LockIt Lacing Bracket Installation Guide

The Extron LockIt lacing bracket makes it possible to simply and universally secure a
standard HDMI cable to most HDMI devices.

GCT
1

ACT IN/TALLY OUT

CGT

ACT IN / TALLY OU

CONTACT IN / TALLY OUT

CGT

Red

Show Me Cable

+V

+V

1

1

Black

Pigtail

NOTE: The HDMI device must have an HDMI connection mounting screw for this

bracket to be used.

To securely fasten an HDMI cable to a device:

1. Plug the HDMI cable into the panel connection

(see 1 in the illustration at right).

2. Loosen the HDMI connection mounting screw

from the panel enough to allow the LockIt lacing
bracket to be placed over it (2). The screw
does not have to be removed.

3. Place the LockIt lacing bracket on the screw and

against the HDMI connector, then tighten the
screw to secure the bracket (3).

ATTENTION:

• Do not overtighten the connector

mounting screw. The shield it fastens
to is very thin and can easily be
stripped.

• Ne serrez pas trop la vis de

montage du connecteur. Le
blindage auquel elle est attachée
est très fin et peut facilement être
dénudé.

4. Loosely place the included tie wrap around the HDMI connector and the LockIt lacing

bracket as shown (4).

5. While holding the connector securely against the lacing bracket, tighten the tie wrap,

then remove any excess length.

SW HD 4K Series • Installation 13

Operation

FF

This section describes the operation of the SW HD 4K Series switchers. Topics include:

• Front Panel Features

• Powering On the Switcher

• Selecting an Input

• Resetting

• Using the Optional IR 102 Remote Control

• Locking and Unlocking the Front Panel (Executive Mode)

• EDID Modes

Front Panel Features

EE

AUTO

SWITCH

AUTO

SWITCH

IR

CONFIG

BBAA CC

IR

CONFIG

IR

AUTO

SWITCH

BBAA CC

IR

AUTO

SWITCH

1

1

INPUTS

DD

2

INPUTS

2 3 4

INPUTS

SIGNAL

12

HDCP

EE

SIGNAL

1234

HDCP

INPUTS

SW2 HD 4K

HDMI SWITCHER

FF

SW4 HD 4K

HDMI SWITCHER

FF

INPUTS

5 6

CONFIG

1

2 3 4

DD

1

2 3 4

CONFIG

Auto Switch LED

A

IR receiver port

B

Config port

C

Input selection buttons

D

Signal Status LEDs

E

HDCP Status LEDs

F

Figure 8. SW HD 4K Series Front Panels

INPUTS

5 6 7 8

OUTPUT

OUTPUT

EE

SIGNAL

HDCP

SIGNAL

HDCP

INPUTS

123456

EE

FF

INPUTS

12345678

OUTPUT

OUTPUT

SW6 HD 4K

HDMI SWITCHER

SW8 HD 4K

HDMI SWITCHER

SW HD 4K Series • Operation 14

Auto Switch LED — This LED lights when auto-input switching is enabled (see

A

Enabling Auto Switching (Optional) on page12 for the procedure to set up

automatic input selection).

IR receiver port — This sensor detects infrared signals from the optional IR 102

B

remote control at a distance of up to 30 feet (9.1 meters) and within 40 degrees off the
axis (see Using the Optional IR 102 Remote Control on page17).

Config port — Connect a USB cable (USB A to mini-B) between your computer and

C

this female USB mini-B port to configure and control the switcher via SIS commands or
the Universal Switcher Control Program and to update the firmware (see Connecting

to the USB Port on page10).

Input selection buttons and LEDs — Two, four, six, and eight for the SW2/4/6/8 SW

D

HD 4K switchers respectively. Press one of these buttons to select an input to switch
to the output. The LED at the right of each button lights when the corresponding input
is selected. If auto-input switching is in effect, these buttons are disabled, but the LEDs
continue to light to indicate the selected input.

Signal status LEDs

E

• Inputs — Two, four, six, and eight LEDs for the SW2/4/6/8 HD 4K switchers

respectively. Each input has a corresponding numbered Signal LED, which lights
when a source is connected to the input connector and TMDS clock activity is
detected on it.

NOTE: If the source device connected to the selected input is HDCP

encrypted, the corresponding signal LED may not light unless HDCP has been
authenticated.

• Output — Two, four, six, eight LEDs for the SW2/4/6/8 HD 4K switchers

respectively. The Output Signal LED lights when an active sink (output) device is
connected to the HDMI output.

The input buttons are also used to initiate a system reset (see Resetting on page17)
and to enable and disable front panel lockout (see Locking and Unlocking the Front

Panel (Executive Mode) on page18).

HDCP status LEDs

F

• Inputs — Each input has a corresponding numbered HDCP LED. If the connected

source requires HDCP, the corresponding LED lights when authentication is
successful.

NOTE: HDCP is authenticated on each input regardless of the currently

selected source.

• Output — The Output HDCP LED lights if the currently selected input requires

HDCP and the connected output device has been successfully authenticated.

NOTE: HDCP is re-authenticated on the output whenever a new input is

selected.

SW HD 4K Series • Operation 15

Powering On the Switcher

To power on the SW HD 4K switchers:

1. Connect all input and output devices to the rear panel connectors on the switcher (see

Rear Panel Features on page5 for the rear panel connections).

2. Power on the display.

3. Power on the SW HD 4K:

• SW2 and SW4 HD 4K: Plug the power supply into the 2-pole captive screw power

connector on the switcher rear panel.

• SW6 and SW8 HD 4K: Plug the provided IEC cord into the rear panel IEC

connector and an AC outlet.

After approximately 4 seconds, the following happens:

• The unit performs a self-test, during which the front panel Auto Switch, Input,

Signal, and HDCP LEDs each blink once in sequence from left to right. When the
self-test completes, the LED for the most recently selected input remains lit.

• The switcher reads the available EDID information from the connected output

device and writes it to memory on each input. When power is removed, these
settings remain in memory and are in effect when power is reapplied.

ATTENTION:

• Do not connect any external power supplies until you have read the attention

notifications on page 8.

• Ne branchez pas de sources d’alimentation externes avant d’avoir lu les mises

en garde sur la page 8.

Selecting an Input

4. Power on the input devices.

To switch an input to the output, you have the following options:

• Front panel buttons — Press the desired input button on the front panel (ensure

that auto-input switching is not enabled). The LED corresponding to the selected input
button lights.

• The appropriate front panel input LED lights to indicate the selected input. The LED

remains lit until a new input is selected.

• Only one input can be switched to the output at a time.

NOTE: Buttons are disabled in auto-switch mode.

• Contact closure — Plug one of the provided 3-pole captive screw connectors into the

rear panel Contact port. Wire either of the following to the port:

• Contact closure device: If a push-button contact closure device is attached to

the Contact port, press the button that is connected to the slot that corresponds to
the desired input.

• Jumper wire: On the connector attached to a Contact In/Tally Out port,

momentarily short one of the Contact Closure pins (C) to the ground pin (G) using a
jumper wire. Input is switched immediately when the jumper contacts both pins.

NOTE: If an input pin is latched permanently to the ground pin, input switching

by any other method is disabled while those pins are connected.

See Wiring the Contact Closure Connectors on page12 for more information.

SW HD 4K Series • Operation 16

Other ways to select an input include using SIS commands (see Input Selection on

A

B

page23) and optional IR remote control (see Using the Optional IR 102 Remote

Control).

Resetting

To reset the switcher to its factory default settings:

1. Press and hold the Input 1 button while powering on the unit.

2. Continue holding the Input 1 button until the power-up sequence completes.

Using the Optional IR 102 Remote Control

The optional hand-held IR 102 Remote Control lets you remotely perform functions that are
also available through the front panel buttons and SIS commands.

The IR receiver port on the front panel is located to the right of the Auto Switch LED. It
receives signals from the remote control if they are sent from within a 40-degree arc to
the right or left of the IR receiver sensor, and from no more than 30 feet (9 m) away (see
figure9).

IR

AUTO

SWITCH

CONFIG

40 40

30’
Maximum

Channel

4

1 2 3

8

5

6

7

0

9

+10

IR 102 Remote Control

IR 102

Universal Remote

1

INPUTS

2 3 4

INPUTS

SIGNAL

1234

HDCP

SW4 HD 4K Switcher

Figure 9. Area for Remote Signal Reception

Remote Control Buttons

OUTPUT

SW4 HD 4K

HDMI SWITCHER

INPUT/OUTPUT SELECTION

1234

5678

90

+10

On the IR 102 remote control, buttons 1 through 8 select
inputs (see the illustration at right).

Input Selection buttons — Press buttons to select an

A

input:

• 1 and 2 on the SW2 HD 4K

• 1 through 4 on the SW4 HD 4K

• 1 through 6 on the SW6 HD 4K

• 1 through 8 on the SW8 HD 4K

Input mute button (0) — Press this button to deselect all

B

IR 102

Universal Remote

inputs, effectively muting the output.

SW HD 4K Series • Operation 17

Locking IR remote access

1

2

Pr
for 3 seconds.

The SW HD 4K switchers can be set to lock out users from using the IR 102 to control
the switcher. Remote access can be enabled and disabled via SIS commands (see Front

Panel IR Receiver Enable and Disable commands on page25). When remote access

is disabled, all switcher controls remain available through the SW HD 4K front panel.

Locking and Unlocking the Front Panel (Executive Mode)

Front panel lock mode disables all front panel controls, locking out users from those
functions (RS-232, USB, and IR control remain available). Locking the switcher enhances
security by protecting against inappropriate or accidental changes to settings. If a front
panel button is pressed during lock mode, all front panel LEDs blink once.

To lock or unlock the front panel, press and hold Input buttons 1 and 2 simultaneously for
3 seconds, then release. The front panel LEDs blink three times, indicating that executive
mode has been enabled or disabled (see figure10).

EDID Modes

1 2

ess and hold simultaneously

Figure 10. Enabling or Disabling Executive Mode

The SW HD 4K switchers use the EDID Minder, which maintains EDID communication to
all connected sources, whether or not any of the sources are selected. EDID information
consists of the display resolution, refresh rate, data rate, supported audio formats, and
other parameters. By factory default, the EDID stored on all inputs contains information for a
native resolution of 720p @ 60 Hz, 2-channel audio.

EDID Minder can be configured in two modes: automatic (see “Automatic EDID Mode”)
and user‑assigned (see User‑assigned EDID Mode on the next page).

Automatic EDID Mode

In automatic mode, the switcher automatically stores EDID from the connected display and
communicates it to the inputs; no other configuration is required. This is the default mode.

• Reading and storage process — Each time a display is connected to the HDMI

output while the power is connected, the SW HD 4K reads the EDID from the display
device and stores it in memory for each input. This information is retained after the
display is disconnected. However, it is overwritten if a new display is connected or a
user assigned EDID file is selected.

• Default EDID — When the switcher is in automatic mode, the default EDID

(720p @ 60 Hz, 2-channel audio) is stored at each input until a display is connected, at
which time it is overwritten.

Release buttons.

LEDs blink 3 times.

SW HD 4K Series • Operation 18

User-assigned EDID Mode

In this mode, you can select an EDID file that is stored on the switcher. The selected EDID is
stored in memory for the inputs and is not overwritten. The switcher does not obtain EDID
information from the display.

You may want to use this mode if there is a problem with automatic communication of
the EDID information from the attached display, and you want to ensure that the correct
information is stored on the inputs. Also, because this mode disables automatic EDID
reading and storage, you can retain one set of EDID information on the inputs and not have
it changed when another display is connected.

• Factory‑loaded EDID files — You can select from a list of 12 EDID files that are

loaded on the switcher at the factory. Each EDID file contains a unique native resolution
and audio support if applicable (see EDID Table on page24 for a list of EDID files
that are provided with the switchers).

• User‑loaded EDID files — In addition to the 12 EDID files provided with the switcher,

two empty memory locations (slots 14 and 15) are provided. Use these memory
locations to save the EDID of the display that is currently connected to the output port
of the switcher. These two EDID files can be selected as one of the user-assigned EDID
files.

SW HD 4K Series • Operation 19

Remote Communication and Control

This section describes remote operation of the SW HD 4K switchers. Topics include:

• Using Simple Instruction Set (SIS) Commands

• Downloading the SW HD 4K Series Firmware

Using Simple Instruction Set (SIS) Commands

The SW HD 4K can be remotely set up and controlled via Extron SIS commands that are
issued from a host computer or other device, such as a control system. SIS commands
can be issued via RS-232 from the computer serial port to the rear panel Remote port,
or via USB from the computer USB port to the front panel Config port (see Wiring for

RS‑232 Control and Auto Switching on page9 or Connecting to the USB Port on

page10 to connect to these ports).

Host-to-switcher Communications

SIS commands consist of one or more characters per field. No special characters are
required to begin or end a command sequence. You can enter these commands from
your computer using a communication software program such as Extron DataViewer or
HyperTerminal. When the switcher determines that a command is valid, it executes the
command and sends a response to the host device.

Responses from the SW HD 4K to the host computer end with a carriage return and a line
feed (CR/LF = ]), which signals the end of the response character string. A string is one or
more characters.

Switcher-initiated Messages

When a local event such as a front panel selection or change in signal status takes place,
the switcher responds by sending a message to the host, indicating what change has
occurred. No response is required from the host.

The switcher sends the following message when it is first powered on:

(C) Copyright 20nn, Extron Electronics SW HD 4K Switcher Series, Vn.nn,
60-148n-01

20nn is the year in which the copyright for the firmware was registered, Vn.nn is the

firmware version number, and 60-148n-nn is the switcher part number:

• SW2 HD 4K — 60-1483-01 • SW6 HD 4K — 60-1485-01

• SW4 HD 4K — 60-1484-01 • SW8 HD 4K — 60-1486-01

NOTE: This message is displayed at power-up only with an RS-232 connection.

SW HD 4K Series • Remote Communication and Control

20

Error Responses

Space

If the switcher is unable to execute a command it receives because the command is invalid
or contains invalid parameters, the switcher returns an error response to the host. The
following error response codes can be sent:

E01 – Invalid input channel (out of range)
E06 – Invalid input during auto-input switching
E10 – Invalid command
E13 – Invalid value (out of range)

Using the Command and Response Table

The Command and Response Table for SIS Commands starting on page23 lists
valid ASCII and hexadecimal command codes, the switcher responses to the host, and a
description of the command function or the results of executing the command.

The conversion table below is for use with the command and response table.

ASCII to Hex Conversion Table

•

Figure 11. ASCII to Hex Conversion Table

Symbol Definitions

]

= CR/LF (carriage return with line feed) (hex 0D 0A)

}

or | = Soft carriage return (no line feed)

•

= Space

E

or W = Escape

X!

= Input number

1 through the maximum number of inputs on the unit
0 = Deselect (mute) all inputs

X@

= On and off, or mute status

0 = Off or unmuted
1 = On or muted

X#

= Video color bit depth mode

0 = Automatically truncate based on output (default)

1 = Force truncation to 8-bit

X$

= EDID mode and file selection

0-15 = Factory-supplied EDID number (for a list of available EDID files, see the
EDID Table on page24).
9 = Default

X%

= Current EDID information in hexadecimal format (128 or 256 bytes of hex data)

X^

= Native resolution and refresh rate

X&

= Unit name. The name can have up to 24 alphanumeric characters including hyphens (-),

with no spaces. The first character must be a letter, and the last character cannot be a
hyphen. The default is SW-HD-4K-SERIES.

SW HD 4K Series • Remote Communication and Control 21

X*

= Switch mode

0 = Manual
1 = Auto

X(

= Firmware version (to the second decimal place)

X1)

= Output HDCP mode

0 = (Default) Encrypt as required by input. Continuous trials for HDMI sinks, attempt for
10s on DVI sinks (then fail).
1 = Always encrypt. Continuous trials for HDMI sinks, attempt for 10s on DVI sinks (then
fail).

2 = Encrypt as required by input. Continuous trials for HDMI and DVI sinks.
3 = Always encrypt. Continuous trials for HDMI and DVI sinks.

X1!

= TMDS output format

0 = Auto (default)
1 = DVI RGB 444
2 = HDMI RGB “Full”
3 = HDMI RGB “Limited”
4 = HDMI YUV 444 “Limited”
5 = HDMI YUV 422 “Full”

X1@

= Verbose mode

0 = Clear/none
1 = Verbose mode (default)
2 = Tagged responses for queries
3 = Verbose mode and tagged responses for queries

X1#

= Video mute

0 = Video mute disabled
1 = Video mute enabled (TMDS)
2 = Video and sync mute

X1$

= Contact closure Status

0 = Stays in current channel if re-selected (default)
1 = Select 0 channel if current channel is re-selected

X1%

= Tally pin mode on channel mute

0 = Always on (default)
1 = Off when muted
2 = Blinks when muted

NOTE: Unless otherwise indicated, commands are not case-sensitive.

X1^

= 5 V output hot plug mode

Auto. 5 V is enabled only when a source with 5 V is present.

0 =

5 V is always enabled (default)

1 =

SW HD 4K Series • Remote Communication and Control 22

Command and Response Table for SIS Commands

Command

Input Selection

Select input (audio and video)

Video Muting

Video mute

Query video mute status

Audio Muting

Audio mute
Query audio mute status

Video Color Bit Depth

Set video color bit depth mode
Query video color bit depth

mode

Signal Status

Request status of all signals

Request HDCP status

EDID Minder

Assign EDID to specific input
Assign EDID to all inputs
Query EDID assignment

Query EDID in hex format

ASCII Command
(Host to Switcher)

X!

! InX!•All

X1#

B

B

Response
(Switcher to Host)

X1#]

Vmt

X1#]

Vmt

X@

Z Amt

Z

X@]

Amt

EVX#
E

VBITD

}

BITD

} X#]

BitdV

BitdV

ELS} X@

E

} X@

HDCP

•...•X@*

SigX@•...•X@*

• ...•X@*

HdcpX@•...•X@*

EAX!*X$
EAX$

EDID

E

AEDID

ERX!

EDID

}

EDID

}

EdidAX!*
EdidA

} X$•X$

EdidAX$•X$•...

} X%]

X%]

]

X1#]

X1#]

X@]

X@]

X#]

X#]

X@]

X@]

X@]

X@]

X$] X$

X$]

X$]

•...

X$]

Additional Description

Select input X!.

X!

= input number: 1 through the

highest numbered input on the unit (2, 4,

6, or 8)
0 = deselect all inputs (disable output)

Mute the video output signal.
Verbose mode 2 and 3

Show video muting status
0 = unmuted (default), 1 = video muted,
2 = video and sync muted
Verbose mode 2 and 3

Mute the audio output signal.

Show audio muting status X@. For X@:
1 = muted, 0 = unmuted (default)
Verbose mode 2 and 3

Select color bit depth mode X#. For X#:
0 = automatic, based on the EDID of the

connected output (default)
1 = Force 8-bit color
Verbose mode 2 and 3

inputs 1 - max * output
Show signal presence or absence for all
inputs and the output. For X@:

0 = undetected
1 = detected

Verbose mode 2 and 3
Show HDCP status X@ for all inputs and

outputs.
For X@:

0 = undetected
1 = detected

Verbose mode 2 and 3

= EDID file slot number (09 = default)

X!

= inputs 1 - max inputs
Verbose mode 2 and 3
View the current EDID assignment in
hexadecimal (256 bytes).

X%

= current EDID information in hex.
Verbose mode 2 and 3

X1#

. For

X1#

:

SW HD 4K Series • Remote Communication and Control 23

Command

ASCII Command
(Host to Switcher)

Response
(Switcher to Host)

Additional Description

EDID Minder (continued)

Save display EDID to user
location

Query EDID native resolution

Example

ESX$

ENX!

ENX!

}

EDID

} X^]

EDID

}

EDID

X$]

EdidS

X^]

1600x1200 @ 60.0 Hz

Store the EDID of the connected display
as user-assigned EDID file X$

X$

= 14 or 15
Show native resolution and refresh rate
from current EDID selection
Verbose mode 2 and 3

]

EDID Table

EDID listed in this table are listed by rate type: IT or CE. Within each rate type grouping, the EDID are listed in order of resolution.

X$

1 1280x800 60 Hz IT HDMI 2-Ch

2 1440x900 60 Hz IT HDMI 2-Ch

3 1600x900 60 Hz IT HDMI 2-Ch

4 1680x1050 60 Hz IT HDMI 2-Ch

5 1920x1200 60 Hz IT HDMI 2-Ch

6 2560x1440 60 Hz IT HDMI 2-Ch

7 2560x1600 60 Hz IT HDMI 2-Ch

8 720p 50 Hz CE HDMI 2-Ch

9

10 1080p 50 Hz CE HDMI 2-Ch

11 1080p 60 Hz CE HDMI 2-Ch

12 4K/UHD 30 Hz CE HDMI 2-Ch

13 Output 1

14 User Loaded Slot 1

15 User Loaded Slot 2

1

Default

Native Resolution Refresh Rate Rate Type Video Format Audio Type

1

720p 60 Hz CE HDMI 2-Ch

SW HD 4K Series • Remote Communication and Control 24

Command

HDCP Input Authorization

Enable or disable HDCP
authentication per input

Enable or disable HDCP
authentication for all inputs

Query HDCP authentication
status

Output HDCP Mode

Set output HDCP mode

Query output HDCP mode

TMDS Output Format

Set format

Query setting

5 V Output Hot Plug Mode

ASCII Command
(Host to Switcher)

EEX!*X@

EEX@

HDCP

E

EHDCP

ESX1)

E

EX1!

E

HDCP

SHDCP

VTPO

} X1!]

VTPO

}

HDCP

}

} X@•X@

}

} X1)]

}

Response
(Switcher to Host)

X@]

X@]

•...

X1)]

X1)]

X1!]

X1!]

X@]

X@]

HdcpEX!*

HdcpE

HdcpEX@•X@•...

HdcpS

HdcpS

Vtpo

Vtpo

Additional Description

Set HDCP authentication for input X! to

X@

. For X@:

0 = Disable HDCP authentication.
1 = Enable HDCP authentication

(default).
Set HDCP authentication to X@ for all

inputs.
View the current HDCP authentication
setting.
Verbose mode 2 and 3

See X1) definition on page 22.

Show executive mode status.
Verbose mode 2 and 3

See X1! definition on page 22.

Show TMDS output setting.
Verbose mode 2 and 3

Set output hot plug mode (5 V)

View output hot plug mode
status

EMX1^HPLG}

E

HPLG} X1^]

M

Front Panel Lockout

Enable or disable lock mode

Query lockout status

X@

X Exe

X

Front Panel IR Receiver Enable and Disable

Enable and disable IR receiver

Query IR status

X@

*65# IRDisable

65#

Unit Name

Set unit name

Set name to factory default

Query unit name

EX&CN}

E

}

•CN

ECN} X&]

X1^]

HplgM

X1^]

HplgM

X@]

X@]

X@]

Exe

X@]

X@]

IRDisable

Ipn•

Ipn•SW-HD-4K-SERIES

Ipn•

X@]

X&]

X&]

Set the output hot plug mode to

X1^

For

:

0 = Auto. 5 V is enabled only when a

source with 5 V is present.

1 = 5 V is always enabled (default).
View the current hot plug mode.

Verbose mode 2 and 3

Select front panel lock mode X@. For X@:
0 = off (default), 1 = on
Show executive mode status.
Verbose mode 2 and 3

Disable the IR remote receiver on the
front panel from receiving signals from
the IR remote control.

View IR receiver status X@. For X@:

0 = IR is enabled (default)
1 = IR is disabled

Verbose mode 2 and 3

Assign name X& for the switcher. X&
can consist of up to 24 alphanumeric
characters, including the hyphen (-).

]

Show the current switcher name X&.
Verbose mode 2 and 3

X1^

.

SW HD 4K Series • Remote Communication and Control 25

Command

Information Requests

Request information
Request part number

Query firmware version

Example:

Query auto-input switching
status

Verbose Mode

Set verbose mode

View verbose mode

Resetting

Reset

Behavior of Contact/Tally Pin

Set mode

View Setting

ASCII Command
(Host to Switcher)

I
N

Q

Q
72#

EX1@CV}

Response
(Switcher to Host)

VX!•AX!• FX*•VmtX@•Amt
60-nnnn-nn

X(]

1.01

AswX*]

X1@]

Vrb

ECV} X1@]

X1@]

Vrb

E

EX1$*X1%

E

}

ZXXX

} MutmX1$*X1%] X1$

MUTM

} X1$*X1%]

MUTM

Zpx

]

]

]

Additional Description

X@]

Show the part number of the switcher:

SW2 HD 4K: 60-1483-01
SW4 HD 4K: 60-1484-01
SW6 HD 4K: 60-1485-01
SW8 HD 4K: 60-1486-01

Show firmware build number X(,
expressed to the second decimal place.

Show status of auto-input switching.
For X*: 0 = manual, 1 = auto

0 = Clear/none
1 = Verbose mode (default)
2 = Tagged responses for queries
3 = Verbose mode and tagged

responses for queries

Verbose mode 2/3

Reset the switcher to its factory default
values.

= Disable or enable, which selects
0 channel if reselect input via contact
closure.

X1%

= Configure tally pin when enabled.

SW HD 4K Series • Remote Communication and Control 26

Downloading the SW HD 4K Firmware

Extron periodically updates product firmware in conjunction with the release of new software
revisions. Before updating any Extron product to the latest revision level, be sure to read
the supplied release notes or contact Extron Technical Support to determine if your product
requires a firmware update. To obtain the latest version of firmware for the SW HD 4K:

1. Go to www.extron.com, click the Download link at the top of the page, then click the

Firmware link on the left sidebar menu (see figure 12, 1).

11

Figure 12. Firmware Link on the Download Tab

2. On the next Download Center screen, click the SW2/4/6/8 HD 4K Download link.

3. On the next screen that appears, enter the requested user information, then click the

Download button.

4. Follow the instructions on the rest of the download screens to save the executable

firmware file to your computer. Note the folder to which the file was saved.

5. In the file browser, locate the downloaded executable file, and open it.

6. Follow the instructions on the Installation Wizard screens to install the new firmware

on your computer. A Release Notes file, providing information on what has changed in
the new firmware version, and a set of instructions for updating the firmware are also
loaded.

NOTE: When downloaded from the Extron website, by default the firmware is

placed in a folder at:

C:\Program Files\Extron\Firmware\SW HD 4K (Windows XP) or
C:\Program Files (x86)\Extron\Firmware\SW HD 4K (Windows 7).

SW HD 4K Series • Remote Communication and Control 27

Configuration Software

The Extron Product Configuration Software (PCS) offers another way to control the
switchers via USB. The graphical interface includes many of the same functions as those on
the device front panel and through SIS commands.

This section describes the software installation and communication. For detailed information
about configuring the device with PCS, see the SW HD 4K Help file, provided with the
software. Topics in this section include:

• Downloading and Installing the Product Configuration Software

• Using the Product Configuration Software

PCS is compatible with most Microsoft® Windows operating systems. The software is
available at www.extron.com.

Downloading and Installing the Product Configuration Software

To download PCS from the Extron website, locate it on the Download Center page or go
to the PCS product page.

Using the Download Center Page

Figure 13. Download Center Page on the Extron Website

SW HD 4K Series • Configuration Software 28

1. On the Extron website, select the Download tab (see figure13, 1 on the previous

page).

2. From the left sidebar, click the Software link (2).

TIP: If PCS is featured in the left sidebar, click the PCS link to go directly to the PCS

product page (see “Using the PCS Product Page”).

Figure 14. PCS Download Link

3. Click the P link (see figure22, 1).

4. Locate PCS from the list of available software programs and click the Download link

(2) to the right of the name.

5. Submit any required information to start the download. Note where the file is saved.

6. Open the executable (.exe) file from the save location.

7. Follow the instructions that appear on the screen to install the program.

Using the PCS Product Page

Figure 15. PCS Product Page

SW HD 4K Series • Configuration Software 29

1. In the Search field (see figure15, 1, on the previous page), type PCS. A drop-down

menu of selected search results appears under the field.

2. Press <Enter> on the keyboard or select PCS from the drop-down menu.

3. Click the Download button (2).

4. Submit any required information to start the download. Note where the file is saved.

5. Open the executable (.exe) file from the save location.

6. Follow the instructions that appear on the screen. By default, the installation creates a

directory in the Program Files or Program Files (x86) folder.

Using the Product Configuration Software

Starting PCS

Start the Extron Product Configuration Software as follows:

1. Click Start > Programs > Extron Electronics > Extron Product Configuration

Software > Extron Product Configuration Software. The Product Configuration

Software opens to the Device Discovery window (see figure16).

11

SW2 HD 4K

SW2 HD 4K

22

Figure 16. Device Discovery Window

2. Select a device (one of the switchers in the SW HD 4K Series) or the USB port (see

figure16, 1)

3. Click Connect (2). The Product Configuration Software opens to the Input/Output

Configuration window (see figure17 on the next page).

SW HD 4K Series • Configuration Software 30

Input/Output Configuration Screen

The Input/Output Configuration screen allows you to configure the input and output
features of the switcher (see figure17).

Figure 17. Input/Output Configuration Window

Input Configuration panel

11

2

2

Figure 18. Input Configuration Panel

HDCP Status — If no signal is detected, then the words No Signal are displayed. If

1

signal is detected:

• — Indicates that a signal is detected and has copyright encryption applied.

• — Indicates that a signal is detected but is not copyright protected.

HDCP Authorized checkbox — Select this checkbox to allow the unit to appear

2

HDCP compliant to the connected source (default). turn HDCP authorization on (default)
or off. When this checkbox is cleared, HDCP authorization is disabled, and the output
displays a green screen if HDCP-encrypted data is sent.

SW HD 4K Series • Configuration Software 31

Output Configuration

11
2

2
3

3
4

4
5

5

Figure 19. Output Configuration Panel

Signal Presence indicator light — Shows green when active HDMI signal is

1

present.

Color Bit Depth — Select the color bit depth from the drop-down menu, either Auto

2

(default) or Force 8-bit.

HDCP Status — Indicates whether the display connected to the output is HDCP

3

compliant.

Output Format — Select the HDMI output format from the drop-down menu. The

4

choices are:

• Auto — (based on the sink EDID, default)

• DVI RGB 444

• HDMI RGB 444 Full

• HDMI RGB 444 Limited

• HDMI YUV 444 Limited

• HDMI YUV 422 Limited

HDCP Mode — Select the radio button to set the switcher to either follow the current

5

input, or to always encrypt the output. Choices are:

• Follow Input — Encrypts the output only when required by the selected input

source (default).

• Always Encrypt Output — Always authenticates and encrypts the output,

regardless of the HDCP status of the input source.

• Follow Input (with continuous DVI trials) — Always authenticates the

output but encrypts the output only when required by the input source. Use
this setting when DVI sink devices initially pass HDCP encrypted content, but
intermittently display a green HDCP notification screen after a power cycle or
when resuming from sleep mode.

• Always Encrypt Output (with continuous DVI trials) — Always

authenticates and encrypts.

SW HD 4K Series • Configuration Software 32

EDID Minder Menu

EDID Minder is an EDID management tool that manages the EDID information (resolution
and refresh rate) between the switcher and one or more HDMI input and output sources.
Click the EDID Minder configuration tab (see figure20, 1) on the global navigation bar to
open the EDID Minder menu. EDID can be set to match output rate, a custom user-defined
EDID, or a factory setting (see EDID Table on page24 for EDID data).

Figure 20. EDID Minder Menu Window

11

3

3 44 55 66

2

2

¢

¢

7

7

8 99

8

Filtering Available EDID

Use the Filter tab (2) to limit the number of available EDID displayed in the Favorites,

Connected Outputs, and Available EDID panels.

1. From the Resolution drop-down menu (3) select a specific resolution or Any.

2. From the Refresh Rate drop-down menu (4) select a specific refresh rate or Any.

3. From the Video Format drop-down menu (5) select HDMI or Any.

4. From the Audio Format drop-down menu (6) select LPCM-2Ch, None, or Any.

Assigning EDID

To assign EDID to selected inputs:

1. From the Inputs panel (7), select the checkboxes for the desired inputs.

2. From the Favorites, Available EDID, or Connected Outputs panel on the left,

select the desired EDID.

3. Either:

• Click the Assign button (

• Drag and drop the EDID icon from the Favorites, Available EDID, or Connected

Outputs panels (

To assign EDID to all inputs:

1. From the Favorites, Available EDID, or Connected Outputs panels (1), select an

EDID.

2. From the Inputs panel, click the Assign to All button (9).

) to one or more selected inputs.

1

) to assign EDID to one or more selected inputs, or

8

NOTE: Unchecked inputs are ignored when assigning an EDID to all inputs

SW HD 4K Series • Configuration Software 33

Adding EDID to the EDID Library

1. Click the Add EDID to Library button (see figure20, ¢, on the previous page). The

Browse Add EDID to Library window opens (see figure21).

1

2

Figure 21. Add EDID to Library Window

2. Navigate to the desired EDID file location and select it.

NOTE: Valid EDID files have a .bin extension.

3. Click the Open button. The EDID is added to the Available EDID panel.

General Settings Menu

This menu is used to view the Hardware Settings (see figure22, 1) and enable Front

Panel Lockout (

Figure 22. General Settings Window

2

).

11
2

2

SW HD 4K Series • Configuration Software 34

1. Click the Hardware Settings button (see

figure22, 1, on the previous page) to view

the Unit information screen (see the figure
on the right), which includes:

• Part Number

• Model Name

• Firmware version

2. Click the Front Panel Lockout (Exec Mode) radio button as desired (2).

• Unlock the front panel.

• Lock the front panel.

AV Controls Panel

The AV Controls panel is available on all three of the PCS configuration pages for the
SW2HD 4K (see the image below right). It can be used to switch inputs, view active inputs,
select Auto-Switch, and mute or unmute video and audio signals.

NOTE: This panel can be hidden or revealed on any page by clicking on the arrow

button (3 in the illustration below, right) on the top right of the panel.

1. Click an AV Inputs button to select the

input (1 in the illustration at right).

2. Click the following buttons to mute audio, video

or sync: (2)

• Click the Audio Mute button to globally

• Click the Video Mute button to mute only

• Click the AV Mute button to mute both video

• Click the Sync Mute button to mute video

3. Click the appropriate button to unmute any

signal. The button reverts to the default color,
indicating the signal has been unmuted.

mute only the audio. The button turns
red.

the video signal. The button turns red.

and audio simultaneously. The button turns
red, along with the Video Mute and Audio

Mute buttons.

and sync. The button turns red.

2

2

11

3

3

SW HD 4K Series • Configuration Software 35

Menus

Device Menu

The Device menu (see the image at right)
allows you to:

Disconnect the device from PCS.

1

View the hardware Settings.

2

Reset Device to factory default.

3

Update Firmware.

4

View information About This Module.

5

PCS Help file

For assistance, the Extron PCS Help contains complete
information about using the PCS program to configure
the SW2 HD 4K. To access the Extron PCS Help, click
the button in the upper-right corner of the PCS program
screen (see the image at right, 1).

11
2

2
3

3
4

4
5

5

11

SW HD 4K Series • Configuration Software 36

Reference Information

Mounting the SW HD 4K Switchers

The SW HD 4K switchers can be set on a table, mounted on a rack shelf, or mounted under
a desk, podium, or table.

ATTENTION:

• Installation and service must be performed by authorized personnel only.

• L’installation et l’entretien doivent être effectués par le personnel autorisé

uniquement.

Tabletop Use

Four self-adhesive rubber feet are included with the SW HD 4K units. For tabletop use,
attach one foot at each corner on the bottom of the unit, and place the switcher where
desired.

Rack Mounting

The SW2 and SW4 HD 4K switchers can be mounted on a 9.5-inch, 6-inch, or 3.5-inch
deep rack shelf. They can also be mounted vertically to the front or back rack support. The
SW6 and SW8 HD 4K models can be mounted directly to the rack using the provided
mounting brackets. For mounting procedures, see the instructions provided with the
mounting option.

UL rack mounting guidelines

The following Underwriters Laboratories (UL) guidelines pertain to the safe installation of the
equipment in a rack.

1. Elevated operating ambient temperature — If the equipment is installed in a closed

2. Reduced air flow — Install the equipment in a rack so that the amount of air flow

3. Mechanical loading — When mounting the equipment in the rack, ensure that uneven

4. Circuit overloading — When connecting the equipment to the supply circuit, consider

5. Reliable earthing (grounding) — Maintain reliable grounding of rack-mounted

or multi-unit rack assembly, the operating ambient temperature of the rack environment
may be greater than room ambient temperature. Therefore, install the equipment in an
environment compatible with the maximum ambient temperature (TMA = +122 °F, +50
°C) specified by Extron.

required for safe operation of the equipment is not compromised.

mechanical loading does not cause a hazardous condition.

the effect that circuit overloading might have on overcurrent protection and supply
wiring. Consider equipment nameplate ratings when addressing this concern.

equipment. Pay particular attention to supply connections other than direct connections
to the branch circuit (for example, use of power strips).

SW HD 4K Series • Reference Information 37

Furniture Mounting — SW2 and SW4 HDMI Only

The SW2 and SW4 HD 4K switchers can be mounted under a desk, table, or podium using
an under-desk mounting kit (see www.extron.com for recommended kits and follow the
mounting instructions provided with the kit).

SW HD 4K Series • Reference Information 38

Extron Warranty

Extron Electronics warrants this product against defects in materials and workmanship for a period of three years
from the date of purchase. In the event of malfunction during the warranty period attributable directly to faulty
workmanship and/or materials, Extron Electronics will, at its option, repair or replace said products or components,
to whatever extent it shall deem necessary to restore said product to proper operating condition, provided that it is
returned within the warranty period, with proof of purchase and description of malfunction to:

USA, Canada, South America,
and Central America:

Extron Electronics
1230 South Lewis Street
Anaheim, CA 92805
U.S.A.

Europe and Africa:

Extron Europe
Hanzeboulevard 10
3825 PH Amersfoort
The Netherlands

Japan:

Extron Electronics, Japan
Kyodo Building, 16 Ichibancho
Chiyoda-ku, Tokyo 102-0082
Japan

China:

Extron China
686 Ronghua Road
Songjiang District
Shanghai 201611
China

Asia:

Extron Asia Pte Ltd
135 Joo Seng Road, #04-01
PM Industrial Bldg.
Singapore 368363

Middle East:

Extron Middle East
Dubai Airport Free Zone
F13, PO Box 293666
United Arab Emirates, Dubai

Singapore
This Limited Warranty does not apply if the fault has been caused by misuse, improper handling care, electrical
or mechanical abuse, abnormal operating conditions, or if modifications were made to the product that were not
authorized by Extron.

NOTE: If a product is defective, please call Extron and ask for an Application Engineer to receive an RA (Return

Authorization) number. This will begin the repair process.

USA: 714.491.1500 or 800.633.9876 Europe: 31.33.453.4040
Asia: 65.6383.4400 Japan: 81.3.3511.7655

Units must be returned insured, with shipping charges prepaid. If not insured, you assume the risk of loss or damage
during shipment. Returned units must include the serial number and a description of the problem, as well as the
name of the person to contact in case there are any questions.

Extron Electronics makes no further warranties either expressed or implied with respect to the product and its quality,
performance, merchantability, or fitness for any particular use. In no event will Extron Electronics be liable for direct,
indirect, or consequential damages resulting from any defect in this product even if Extron Electronics has been
advised of such damage.

Please note that laws vary from state to state and country to country, and that some provisions of this warranty may
not apply to you.

Extron Headquarters

+1.800.633.9876 (Inside USA/Canada Only)

Extron USA - West Extron USA - East
+1.714.491.1500 +1.919.850.1000
+1.714.491.1517 FAX [phone] FAX

Extron Europe

+800.3987.6673
(Inside Europe Only)

+31.33.453.4040
+31.33.453.4050 FAX

© 2017 Extron Electronics All rights reserved. www.extron.com

Extron Asia

+65.6383.4400
+65.6383.4664 FAX

Extron Japan

+81.3.3511.7655
+81.3.3511.7656 FAX

Extron China

+86.21.3760.1568
+86.21.3760.1566 FAX

Extron Middle East

+971.4.299.1800
+971.4.299.1880 FAX

Extron Australia

+61.8.8351.2188
+61.8.8351.2511 FAX

Extron India

1800.3070.3777
(Inside India Only)

+91.80.3055.3777
+91.80.3055.3737 FAX