Extron electronics SW HD 4K Series User Manual

Page 1
SW HD 4K Series
HDMI Switchers
User Guide
HDMI Switchers
68-2884-01 Rev. D
09 17
Page 2

Safety Instructions

WARNING: This symbol, , when used on the product, is intended to
alert the user of the presence of uninsulated dangerous voltage within the product’s enclosure that may present a risk of electric shock.
ATTENTION: This symbol, , when used on the product, is intended
to alert the user of important operating and maintenance (servicing) instructions in the literature provided with the equipment.
For information on safety guidelines, regulatory compliances, EMI/EMF compatibility, accessibility, and related topics, see the Extron Safety and Regulatory Compliance Guide, part number 68-290-01, on the Extron website, www.extron.com.
Sicherheitsanweisungen • Deutsch
WARNUNG: Dieses Symbol auf dem Produkt soll den Benutzer
darauf aufmerksam machen, dass im Inneren des Gehäuses dieses Produktes gefährliche Spannungen herrschen, die nicht isoliert sind und die einen elektrischen Schlag verursachen können.
VORSICHT: Dieses Symbol auf dem Produkt soll dem Benutzer in
der im Lieferumfang enthaltenen Dokumentation besonders wichtige Hinweise zur Bedienung und Wartung (Instandhaltung) geben.
Weitere Informationen über die Sicherheitsrichtlinien, Produkthandhabung, EMI/EMF-Kompatibilität, Zugänglichkeit und verwandte Themen finden Sie in den Extron-Richtlinien für Sicherheit und Handhabung (Artikelnummer 68-290-01) auf der Extron-Website, www.extron.com.
Instrucciones de seguridad • Español
ADVERTENCIA: Este símbolo, , cuando se utiliza en el producto,
avisa al usuario de la presencia de voltaje peligroso sin aislar dentro del producto, lo que puede representar un riesgo de descarga eléctrica.
ATENCIÓN: Este símbolo, , cuando se utiliza en el producto, avisa
al usuario de la presencia de importantes instrucciones de uso y mantenimiento recogidas en la documentación proporcionada con el equipo.
Para obtener información sobre directrices de seguridad, cumplimiento de normativas, compatibilidad electromagnética, accesibilidad y temas relacionados, consulte la Guía de cumplimiento de normativas y seguridad de Extron, referencia 68-290-01, en el sitio Web de Extron, www.extron.com.
Instructions de sécurité • Français
AVERTISSEMENT : Ce pictogramme, , lorsqu’il est utilisé sur le
produit, signale à l’utilisateur la présence à l’intérieur du boîtier du produit d’une tension électrique dangereuse susceptible de provoquer un choc électrique.
ATTENTION : Ce pictogramme, , lorsqu’il est utilisé sur le produit,
signale à l’utilisateur des instructions d’utilisation ou de maintenance importantes qui se trouvent dans la documentation fournie avec le matériel.
Pour en savoir plus sur les règles de sécurité, la conformité à la réglementation, la compatibilité EMI/EMF, l’accessibilité, et autres sujets connexes, lisez les informations de sécurité et de conformité Extron, réf. 68-290-01, sur le site Extron, www.extron.com.
Istruzioni di sicurezza • Italiano
AVVERTENZA: Il simbolo, , se usato sul prodotto, serve ad
avvertire l’utente della presenza di tensione non isolata pericolosa all’interno del contenitore del prodotto che può costituire un rischio di scosse elettriche.
ATTENTZIONE: Il simbolo, , se usato sul prodotto, serve ad
avvertire l’utente della presenza di importanti istruzioni di funzionamento e manutenzione nella documentazione fornita con l’apparecchio.
Per informazioni su parametri di sicurezza, conformità alle normative, compatibilità EMI/EMF, accessibilità e argomenti simili, fare riferimento alla Guida alla conformità normativa e di sicurezza di Extron, cod. articolo 68-290-01, sul sito web di Extron, www.extron.com.
Instrukcje bezpieczeństwa • Polska
OSTRZEŻENIE: Ten symbol, , gdy używany na produkt, ma na celu
poinformować użytkownika o obecności izolowanego i niebezpiecznego napięcia wewnątrz obudowy produktu, który może stanowić zagrożenie porażenia prądem elektrycznym.
UWAGI: Ten symbol, , gdy używany na produkt, jest przeznaczony do
ostrzegania użytkownika ważne operacyjne oraz instrukcje konserwacji (obsługi) w literaturze, wyposażone w sprzęt.
Informacji na temat wytycznych w sprawie bezpieczeństwa, regulacji wzajemnej zgodności, zgodność EMI/EMF, dostępności i Tematy pokrewne, zobacz Extron bezpieczeństwa i regulacyjnego zgodności przewodnik, część numer 68-290-01, na stronie internetowej Extron, www.extron.com.
Инструкция по технике безопасности Русский
ПРЕДУПРЕЖДЕНИЕ: Данный символ, , если указан
на продукте, предупреждает пользователя о наличии неизолированного опасного напряжения внутри корпуса продукта, которое может привести к поражению электрическим током.
ВНИМАНИЕ: Данный символ, , если указан на продукте,
предупреждает пользователя о наличии важных инструкций по эксплуатации и обслуживанию в руководстве, прилагаемом к данному оборудованию.
Для получения информации о правилах техники безопасности, соблюдении нормативных требований, электромагнитной совместимости (ЭМП/ЭДС), возможности доступа и других вопросах см. руководство по безопасности и соблюдению нормативных требований Extron на сайте Extron: ,
www.extron.com, номер по каталогу - 68-290-01.
安全说明 简体中文
警告产品上的这个标志意在警告用户该产品机壳内有暴露的危险 电压,
有触电危险。
注意 产品上的这个标志意在提示用户设备随附的用户手册中有
重要的操作和维护(维修)说明。
关于我们产品的安全指南、遵循的规范、EMI/EMF 的兼容性、无障碍 使用的特性等相关内容,敬请访问 Extron 网站 , www.extron.com,参见
Extron 安全规范指南,产品编号 68-290-01
Page 3
安全記事 • 繁體中文
警告: 若產品上使用此 符號,是為了提醒使用者,產品機殼內存在著
可能會導致觸電之風險的未絕緣危險電壓。
注意 若產品上使用此符號,是為了提醒使用者,設備隨附的用戶手冊中有
重要的操作和維護(維修)説明
有關安全性指導方針、法規遵守、EMI/EMF 相容性、存取範圍和相關主題的詳細資 訊,請瀏覽 Extron 網站:www.extron.com,然後參閱《Extron 安全性與法規 遵守手冊》,準則編號 68-290-01。
安全上のご注意 日本語
警告: この記 号 が製品上に表示されている場合は、筐体内に絶縁されて
いない高電圧が流れ、感電の危険があることを示しています。
注意:この記号 が製品上に表示されている場合は、本機の取扱説明書に
記載されている重要な操作と保守( 整備)の 指示についてユーザーの注 意 を喚起するものです。
安全上のご注意、法規厳守、EMI/EMF適合性、その他の関連項目に つ い て は 、エ ク スト ロ ンの ウェブ サ イト www.extron.com よ り 『 Extron Safety and Regulatory Compliance Guide』 ( P/N 68-290-01) をご覧ください。
안전 지침 • 한국어
경고: 이 기호 가 제품에 사용될 경우, 제품의 인클로저 내에 있는
접지되지 않은 위험한 전류로 인해 사용자가 감전될 위험이 있음을 경고합니다.
주의: 이 기호 가 제품에 사용될 경우, 장비와 함께 제공된 책자에 나와
있는 주요 운영 및 유지보수(정비) 지침을 경고합니다.
안전 가이드라인, 규제 준수, EMI/EMF 호환성, 접근성, 그리고 관련 항목에 대한 자세한 내용은 Extron 웹 사이트(www.extron.com)의 Extron 안전 및 규제 준수 안내서, 68-290-01 조항을 참조하십시오.
Copyright
© 2017 Extron Electronics. All rights reserved.
Trademarks
All trademarks mentioned in this guide are the properties of their respective owners. The following registered trademarks(
®
), registered service marks(
ExtronElectronics (see the current list of trademarks on the Terms of Use page at www.extron.com):
Extron, Cable Cubby, ControlScript, CrossPoint, DTP, eBUS, EDID Manager, EDID Minder, Flat Field, FlexOS, Global Configurator, GlobalScripter, GlobalViewer, Hideaway, IPIntercom, IPLink, KeyMinder, LinkLicense, LockIt, MediaLink, MediaPort, NetPA, PlenumVault, PoleVault, PowerCage, PURE3, Quantum, SoundField, SpeedMount, SpeedSwitch, SystemINTEGRATOR, TeamWork, TouchLink, V-Lock, VideoLounge, VN-Matrix, VoiceLift, WallVault, WindoWall, XTP, and XTPSystems
Registered Service Mark
(SM)
: S3 Service Support Solutions
AAP, AFL (Accu-RateFrameLock), ADSP(Advanced Digital Sync Processing), Auto-Image, CableCover, CDRS(ClassD Ripple Suppression), Codec Connect, DDSP(Digital Display Sync Processing), DMI (DynamicMotionInterpolation), DriverConfigurator, DSPConfigurator, DSVP(Digital Sync Validation Processing), eLink, Entwine, EQIP, EverLast, FastBite, FOX, FOXBOX, HyperLane, IP Intercom HelpDesk, MAAP, MicroDigital, Opti-Torque, ProDSP, QS-FPC(QuickSwitch Front Panel Controller), Room Agent, Scope-Trigger, ShareLink, Show Me, SIS, SimpleInstructionSet, Skew-Free, SpeedNav, StudioStation, Triple-Action Switching, True4K, Vector™ 4K , WebShare, XTRA, ZipCaddy, and ZipClip
SM
), and trademarks(TM) are the property of RGBSystems, Inc. or
Registered Trademarks (
Trademarks (™
)
®
)
Page 4

FCC Class A Notice

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part15 of the FCC rules. The ClassA limits provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause interference. This interference must be corrected at the expense of the user.
NOTE: For more information on safety guidelines, regulatory compliances, EMI/EMF
compatibility, accessibility, and related topics, see the Extron Safety and Regulatory
Compliance Guide on the Extron website.

Battery Notice

This product contains a battery. Do not open the unit to replace the battery. If the battery needs replacing, return the entire unit to Extron (for the correct address, see the Extron Warranty section on the last page of this guide).
CAUTION: Risk of explosion. Do not replace the battery with an incorrect type. Dispose
of used batteries according to the instructions.
ATTENTION : Risque d’explosion. Ne pas remplacer la pile par le mauvais type de pile.
Débarrassez-vous des piles usagées selon le mode d’emploi.

VCCI-A Notice

この装置は、クラスA情報技術装置です。 この装置を家庭環境で使用すると、電波妨害を引き
起こすことがあります。 その場合には使用者が適切な対策を講ずるよう要求されることがあります。 VCCI-A
Page 5

Conventions Used in this Guide

Notifications

The following notifications are used in this guide:
CAUTION: Risk of minor personal injury. ATTENTION : Risque de blessuremineure.
ATTENTION:
Risk of property damage.
Risque de dommages matériels.
NOTE: A note draws attention to important information.

Software Commands

Commands are written in the fonts shown here:
^AR Merge Scene,,0p1 scene 1,1 ^B 51 ^W^C.0 [01] R 0004 00300 00400 00800 00600 [02] 35 [17] [03]
E X! *X1&* X2)* X2#* X2! CE}
NOTE: For commands and examples of computer or device responses used in this
guide, the character “0” is used for the number zero and “O” is the capital letter “o.”
Selectable items, such as menu names, menu options, buttons, tabs, and field names are written in the font shown here:

Specifications Availability

Product specifications are available on the Extron website, www.extron.com.

Extron Glossary of Terms

A glossary of terms is available at http://www.extron.com/technology/glossary.aspx.
From the File menu, select New. Click the OK button.
Page 6
Page 7
Contents
Introduction............................................................ 1
About this Guide ................................................. 1
About the SW HD 4K Series Switchers ............... 1
Features ............................................................. 1
Application Diagram ........................................... 3
Installation .............................................................. 4
Installation Overview ........................................... 4
Rear Panel Features ........................................... 5
Wiring the Power Connector — SW2 and
SW4 HD 4K Only ............................................... 7
Wiring for RS-232 Control and Auto
Switching .......................................................... 9
Connecting to the USB Port ............................. 10
Enabling Auto Switching (Optional) ................... 12
Wiring the Contact Closure Connectors ............ 12
Wiring the Tally Out Port to Indicate the Input
Selection ......................................................... 13
LockIt Lacing Bracket Installation Guide ........... 13
Operation .............................................................. 14
Front Panel Features ......................................... 14
Powering On the Switcher ................................ 16
Selecting an Input ............................................. 16
Resetting .......................................................... 17
Using the Optional IR 102 Remote Control ....... 17
Remote Control Buttons ............................... 17
Locking IR remote access ............................ 18
Locking and Unlocking the Front Panel
(Executive Mode) ............................................. 18
EDID Modes ..................................................... 18
Automatic EDID Mode .................................. 18
User-assigned EDID Mode ............................ 19
Remote Communication and Control ........... 20
Using Simple Instruction Set (SIS)
Commands ..................................................... 20
Host-to-switcher Communications ............... 20
Switcher-initiated Messages ......................... 20
Error Responses ........................................... 21
Symbol Definitions ........................................ 21
Downloading the SW HD 4K Firmware ............. 27
Configuration Software ..................................... 28
Downloading and Installing the Product
Configuration Software .................................... 28
Using the Download Center Page ................. 28
Using the PCS Product Page ........................ 29
Using the Product Configuration Software ........ 30
Starting PCS ................................................. 30
Input/Output Configuration Screen ............... 31
EDID Minder Menu ....................................... 33
General Settings Menu ................................. 34
AV Controls Panel ......................................... 35
Menus .......................................................... 36
Reference Information ...................................... 37
Mounting the SW HD 4K Switchers .................. 37
Tabletop Use ................................................ 37
Rack Mounting ............................................. 37
Furniture Mounting — SW2 and
SW4 HDMI Only .......................................... 38
SW HD 4K Series • Contents vii
Page 8
SW HD 4K Series • Contents viii
Page 9

Introduction

This section gives an overview of the Extron SW HD 4K Series switchers. Topics include:
About this Guide
About the SW HD 4K Series Switchers
Features
Application Diagram

About this Guide

This guide describes the SW HD 4K Series switchers and discusses how to install, configure, and operate them.
In this guide, the terms “SW HD 4K Series” and “SW HD 4K” refer to the SW2 HD 4K, SW4 HD 4K, SW6 HD 4K, and SW8 HD 4K switchers.

About the SW HD 4K Series Switchers

The SW HD 4K Series are two, four, six, and eight input HDMI switchers for 4K video signals. They switch 4K signals from multiple HDMI source devices to a single display. The switchers support computer and video resolutions up to 4K and 1080p/60 with Deep Color, as well as data rates up to 10.2 Gbps, 3D, Lip Sync, and HD lossless audio formats. All models feature EDID Minder, which maintains continuous EDID communication with connected devices and ensures that the HDMI sources power up properly and maintain correct video output. The switchers provide automatic input cable equalization up to 50 feet (15 meters) on Extron HDMI Pro Series cable. The SW HD 4K Switchers can be controlled via the front panel, RS-232 interface, USB, contact closure, auto-input and can be integrated into various environments. You can select inputs by pressing the front panel buttons and IR 102, enabling auto-input switching, attaching a jumper or a contact closure device to the Contact port, or entering Simple Instruction Set (SIS) commands via RS-232 or USB.

Features

Switches HDMI video and embedded multi‑channel digital audio
Inputs: Two, four, six, or eight female HDMI type‑A connectors
Output: 1 female HDMI type‑A connector
Supports computer and video resolutions up to 4K, including 1080p/60 Deep
Color — Resolutions up to 4096x2160/30 with 4:4:4 chroma sampling at 8 bits of color.
EDID Minder automatically manages EDID communication between connected
devices — EDID Minder ensures that all sources power up properly and reliably output content for display.
Automatic input cable equalization to 50 feet (15 meters) when used with
Extron HDMI Pro Series cable — Actively conditions incoming HDMI signals to compensate for signal loss when using long HDMI cables, low quality HDMI cables, and source devices with poor HDMI signal output.
SW HD 4K Series • Introduction 1
Page 10
HDCP compliant — Ensures display of content-protected media and interoperability
with other HDCP-compliant devices.
User‑selectable HDCP authorization — Allows individual inputs to appear HDCP
compliant or non-HDCP compliant to the connected source, which is beneficial if the source automatically encrypts all content when connected to an HDCPcompliant device. Protected material is not passed in non-HDCP mode.
HDCP authentication and signal presence LED indicators
Automatic color bit depth management — The switcher automatically adjusts color
bit depth based on the display EDID, preventing color compatibility conflicts between source and display.
Provides +5 VDC, 250 mA power on the output for external peripheral devices
Easy setup and commissioning with the Extron Product Configuration Software
— Conveniently configure multiple products using a single software application.
Multiple control options including front panel, RS‑232, USB, IR, contact closure,
and auto‑input switching
Contact closure remote control with tally output — Allows for remote selection of
an input channel. +5 VDC is provided to light an LED to indicate the currently selected input.
Power supply —
SW2 and SW4 HDMI: An energy-efficient, external 12 VDC, 1 A universal power
supply with a 2-pole captive screw connector accepts 100 to 240 VAC.
SW6 and SW8 HDMI: An 50-60 Hz, internal universal power supply with a
standard IEC connector accepts 100 to 240 VAC.
Includes LockIt HDMI cable lacing brackets
Rack and Furniture Mounting — The SW HD 4K switchers can be mounted on a
rack shelf or under a desk or podium with an optional mounting kit.
SW HD 4K Series • Introduction 2
Page 11

Application Diagram

Extron
Figure 1 shows a typical application for an SW4 HD 4K.
4K Media Player
Extron SW4 HD 4K
4K HDMI Switcher
1
SW4 HD 4K
POWER 12V
0.2A MAX
HDMI
1 2 3
Tuner
Ethernet
Doc Cam
Volume
VCR
DVD
Presets
PC
Mute
Channel
Tuner
Laptop
3
2
More
6
Display
1
Presets
Last
Audio
On
54
Control
9
System Off
Off
8
Enter
7
Mute
0
Room
December 15, 2013 - 7:58 AM
Extron
Control
Screen
Help
Extron
Lighting
TLP Pro 720T
7" Tabletop TouchLink Pro
Extron IPCP Pro 250
IP Link Pro Control Proceesor
T +V
3
RS-232 AUTO
GC T GC 1
4
OUTPUT
CONTACT IN/TALLY OUT
2
TxRx G
REMOTE
G
4
INPUTS
INPUTS
3
2
C T TGC
HDMI
COM 1
RTS
G Rx Tx
VOL
V
POWER 12V
--A MAX
DIGITAL I/O
IR/S
COM 2
1 2 3 4 G
G
eBUS
G
TxRx
-S S G
CTS
+V+S
RELAYS
1 2 C
G
PWR OUT = 6W
C
RS-232
IPCP PRO 250
LAN
Touchpanel
TCP/IP
Network
Ethernet
4K Display
PC
Laptop
DSS Receiver
Figure 1. Application Diagram for an SW4 HD 4K Switcher
SW HD 4K Series • Introduction 3
Page 12

Installation

This section describes the installation and setup of the SW HD 4K Series switchers. Topics include:
Installation Overview
Rear Panel Features
Wiring the Power Connector — SW2 and SW4 HD 4K Only
Wiring for RS‑232 Control and Auto Switching
Connecting to the USB Port
Enabling Auto Switching (Optional)
Wiring the Contact Closure Connectors
Wiring the Tally Out Port to Indicate the Input Selection
LockIt Lacing Bracket Installation Guide

Installation Overview

To install and set up the SW HD 4K switcher:
1. Turn off all equipment and disconnect it from the power source.
2. (Optional) Mount the switcher on a rack shelf or furniture (see Mounting the
SW HD 4K Switchers on page37).
3. Connect HDMI input sources to one or more of the SW HD 4K input connectors.
NOTE: LockIt cable lacing brackets are provided to secure the HDMI cables to
the rear panel ports to reduce stress on the HDMI connectors and prevent signal loss due to loose cable connections (see LockIt Lacing Bracket Installation
Guide on page13).
4. Connect an HDMI output device to the output connector. By default, the EDID of
this device is stored at the HDMI inputs.
5. Connect control devices. Connect your computer to either of the following
SW HD 4K ports to configure and control the switcher via SIS commands:
RS‑232 port — Pins 1, 2, and 3 of the 3-pole RS-232 connector for serial
RS-232 control (see Wiring for RS‑232 Control and Auto Switching on page9).
Config port — USB Mini-B connector for USB control (see Connecting to the
USB Port on page10 for connection procedures)
6. (Optional) Enable auto‑input switching. Use a jumper to connect the two pins
of the 2-pole captive screw connector, next to the 3-pole RS-232 connector (see
Enabling Auto Switching (Optional) on page12).
7. (Optional) Enable input switching by contact closure. Connect an input device to
an SW HD 4K Contact In connector (directly or through a contact closure device) and, if desired, to a Tally Out connector (see Wiring the Contact Closure Connectors on page12).
SW HD 4K Series • Installation 44
Page 13
8. Power on the output display.
DD
FF
9. Connect power to the switcher (see Powering On the Switcher on page16).
10. Configure the EDID Minder (see EDID Modes on page18).
11. Power on the source devices.

Rear Panel Features

SW2 HD 4K
POWER
-- A MAX
INPUTS OUTPUT
12
12V
AA
SW4 HD 4K
POWER 12V
-- A MAX
12
INPUTS OUTPUT
34
CC
DDBBEE
GCT
T
1
CONTACT IN/TALLY OUT
2
REMOTE
G
CT
DD
EE
GCT GC
T
123
CONTACT IN/TALLY OUT
4
REMOTE
G
CT TGC
HDMI SWITCHER
+V
RS-232 AUTO
Tx Rx G
FF
+V
RS-232 AUTO
Tx Rx G
GCT5+V
T
G6CT
T
GCT GC 57
68
G
CT TGC
SW6 HD 4K
EE
HDMI SWITCHER
RS-232 AUTO
Tx Rx G
EE
T+V
RS-232 AUTO
Tx Rx G
FF
DD
FF
100-240V x.xA MAX
1 2 3 4 5 6
50/60 Hz
AA
100-240V x.xA MAX
1 2 3 4 5 6 7 8
50/60 Hz
Power connector
A
Input connectors
B
Output connector
C
Contact closure input/Tally output connectors
D
+V connectors
E
RS‑232 and auto switching connectors
F
BB
INPUTS
INPUTS
OUTPUT
OUTPUT
SW6 HD 4K
CC
SW8 HD 4K
DD
GCT GC 123
CONTACT IN/TALLY OUT
REMOTE
G
CT TGC
DD
GCT GC 123
CONTACT IN/TALLY OUT
REMOTE
G
CT TGC
4
4
Figure 2. SW HD 4K Series Rear Panel
Power connector
A
SW2 and SW4 HD 4K — Plug the provided external 12 VDC, 1 A power supply
into this 2-pole, 3.5 mm captive screw connector and into an AC power outlet.
ATTENTION:
Do not connect any external power supplies until you have read the
ATTENTION notices on page 8.
Ne branchez pas de sources d’alimentation externes avant d’avoir lu les
mises en garde sur la page8.
SW6 and SW8 HD 4K — Plug the provided AC power cord into this male IEC
connector and into an AC power outlet.
SW HD 4K Series • Installation 5
Page 14
B
Input connectors — Connect HDMI video input sources to these female Type-A HDMI connectors.
NOTE: LockIt cable lacing brackets are provided with the SW HD 4K units. These
brackets secure the HDMI cables to the rear panel connectors and reduce stress on the connectors, preventing signal loss due to loose cable connections (see
LockIt Lacing Bracket Installation Guide on page13).
C
Output connector — Connect an HDMI display device to this female Type-A HDMI connector.
The EDID information is read from the connected output device via this connector and is written to memory on each input whenever the output device is connected to this port and powered on.
NOTE: The EDID information is also read and stored whenever power is recycled to
the connected output device or when the output device is replaced.
D
Contact closure input and Tally output ports
Contact closure input — (Optional) Connect a push-button contact closure
device to a Contact In connector to enable input switching via contact closure (see
Wiring the Contact Closure Connectors on page12 for more information).
Tally Out port — (Optional) To identify the currently selected input when the
front panel buttons are not visible, connect a device such as an LED to the Tally Out connector and +V connector. When the input you are using is selected, the corresponding Tally Out pin (T) shorts to ground, activating the connected indicator (see Wiring the Tally Out Port to Indicate the Input Selection on page13 for more information).
E
+V connectors — These pins constantly output +5 VDC with 200 mA total (shared between pins). Use these pins when power is needed for external Tally LEDs, such as with Extron Show Me cables.
F
RS‑232 (3‑pole) and auto switching (2‑pole) connector — Use this 3-pole, 3.5 mm captive screw connector for RS-232 communication with the switcher (including firmware updates) and this 2-pole, 3.5 mm captive screw connector to enable auto-input switching.
To enable RS‑232 control, connect the Tx (transmit), Rx (receive) and G (ground)
pins to the serial port of your computer (see Wiring for RS‑232 Control and Auto
Switching on page9).
To enable auto‑input switching, short the two pins of this connector together.
In auto-input switch mode, the switcher automatically switches to the highest numbered active input (see Enabling Auto Switching (Optional) on page12).
RS-232 AUTO
Tx Rx G
SW HD 4K Series Switcher Rear Panel Remote Port
SW HD 4K Series • Installation 6
Page 15

Wiring the Power Connector — SW2 and SW4 HD 4K Only

7/8"
(5 mm) Max.
A 12 VDC, 1 A power supply is provided with the SW2 and SW4 HD 4K. Follow the following instructions to wire the 2-pole captive screw connector to your power supply:
CAUTION: The wires must be kept separate while the power supply is plugged in.
Remove power before wiring.
ATTENTION : Les deux cordons d’alimentation doivent être tenus à l’écart l’un
de l’autre quand l’alimentation est branchée. Couper l’alimentation avant de faire l’installation électrique.
ATTENTION:
Do not connect any external power supplies until you have read the ATTENTION
notices on page 8.
Ne branchez pas de sources d’alimentation externes avant d’avoir lu les mises en
garde sur la page 8.
1. Cut the DC output cord to the length needed.
2. Strip the jacket to expose 3/16” (5 mm) of the conductors.
3. Slide the leads into the supplied 2-pole captive screw plug and secure them, using a
small screwdriver.
4. To verify the power cord polarity before connecting the plug, connect the power supply
with no load and check the output with a voltmeter.
5. Use the supplied tie wrap to strap the power cord to the extended tail of the connector.
3/16"
(22 mm)
1/8"
(3 mm)
Captive Screw Connector
Tie Wrap
Heat Shrink
Figure 3. Wiring the Power Connector
See additional attention notes on the next page.
SW HD 4K Series • Installation 7
Page 16
ATTENTION:
Always use a power supply supplied and or specified by Extron. Use of an
unauthorized power supply voids all regulatory compliance certification and may cause damage to the supply and the end product.
Utilisez toujours une source d’alimentation fournie ou recommandée par Extron.
L’utilisation d’une source d’alimentation non autorisée annule toute conformité réglementaire et peut endommager la source d’alimentation ainsi que le produit final.
If not provided with a power supply, this product is intended to be supplied by a
power source marked “Class 2” or “LPS” and rated at 12 VDC and a minimum of
1.0 A.
Si ce produit ne dispose pas de sa propre source d’alimentation électrique, il doit
être alimenté par une source d’alimentation de classe 2 ou LPS et paramétré à 12 V et 1.0 A minimum.
The installation must always be in accordance with the applicable provisions of
National Electrical Code ANSI/NFPA 70, article 725 and the Canadian Electrical Code part 1, section 16. The power supply shall not be permanently fixed to building structure or similar structure.
Cette installation doit toujours être en accord avec les mesures qui s’applique
au National Electrical Code ANSI/NFPA70, article725, et au Canadian Electrical Code, partie1, section16. La source d’alimentation ne devra pas être fixée de façon permanente à une structure de bâtiment ou à une structure similaire.
Power supply voltage polarity is critical. Incorrect voltage polarity can damage the
power supply and the unit. The ridges on the side of the cord (see figure3 on the previous page) identify the power cord negative lead.
La polarité de la source d’alimentation est primordiale. Une polarité incorrecte
pourrait endommager la source d’alimentation et l’unité. Les stries sur le côté du cordon permettent de repérer le pôle négatif du cordon d’alimentation (voir l’illustration 3 sur la page7).
To verify the polarity before connection, plug in the power supply with no load and
check the output with a voltmeter.
Pour vérifier la polarité avant la connexion, brancher l’alimentation hors charge et
mesurer sa sortie avec un voltmètre.
The length of the exposed (stripped) copper wires is important.
The ideal length is 3/16 inch (5 mm). Longer bare wires can short together.
Shorter wires are not as secure in the connectors and could be pulled out.
La longueur des câbles exposés est primordiale lorsque l’on entreprend de les
dénuder. La longueur idéale est de 5mm (3/16inches). S’ils sont un peu plus longs, les câbles exposés pourraient se toucher et provoquer un court circuit. S’ils sont un peu plus courts, ils pourraient sortir, même s’ils sont attachés par les vis captives.
Unless otherwise stated, the AC/DC adapters are not suitable for use in air handling
spaces or in wall cavities.
Sauf mention contraire, les adaptateurs AC/DC ne sont pas appropriés pour une
utilisation dans les espaces d’aération ou dans les cavités murales.
SW HD 4K Series • Installation 8
Page 17

Wiring for RS-232 Control and Auto Switching

ol System
RS-232 Port
Use a female 9-pin D to bare wire RS-232 cable or a universal control cable (UC50' or UC100') to connect your computer or control system to the RS-232 pins of the Remote connector.
1. Wire the unterminated end of the RS-232 cable to the provided 3-pole captive screw
plug as described below. Connect the transmit, receive, and ground wires of the cable to the first three pins on the connector, starting at the left:
Connect the transmit wire to pin 1, which plugs into the Tx (transmit) port.
Connect the receive wire to pin 2, which plugs into the Rx (receive) port.
Connect the ground wire to pin 3, which plugs into the G (ground) port.
2. Plug the 3-pole connector into the RS-232 receptacle on the rear panel of the switcher.
3. Connect the other end of the cable to the appropriate computer or control system
connector.
Figure 4 shows how to wire this shared connector for RS-232.
RS-232 Auto
Tx Rx
SW HD 4K Series Switcher Rear Panel Remote Port
G
NOTE: If you use cable that has a drain wire, tie the drain wire to ground at both ends.
Ground (G) Receive (Rx) Transmit (Tx)
Figure 4. RS‑232 Connector Pin Assignments
Transmit (Tx) Receive (Rx)
Computer or Contr
SW HD 4K Series • Installation 9
Page 18

Connecting to the USB Port

The Mini-B USB port is located on the SW HD 4K front panel (see figure5). Use this port to configure the switcher via SIS commands.
1. Connect a USB A to Mini-B cable between the USB Config port on the switcher front
panel and the USB port on a computer.
SWITCH
USB Mini-B
USB Cable
IR
AUTO
CONFIG
1
INPUTS
2 3 4
USB A
SIGNAL
1234
HDCP
INPUTS
OUTPUT
SW4 HD 4K
HDMI SWITCHER
USB Ports
USB 1
Computer
SW4 HD 4K Front Panel
Figure 5. USB Port Connection
2. If this is the first time you have connected an SW HD 4K to this USB port on your
computer, the Found New Hardware Wizard opens. On the first screen, specify whether you want the computer to connect to Windows Update in order to search the web for the driver that it needs to communicate with the switcher via the USB port. This is not necessary if the USB driver already exists on your computer.
1
2
3
4
Figure 6. Found New Hardware Wizard Opening Screen
Select the Yes, this time only radio button (see figure6,
computer to connect to Windows Update only this one time.
SW HD 4K Series • Installation 10
) if you want your
1
Page 19
Select Yes, now and every time I connect a device (see figure6,
previous page) if you want the computer to automatically connect to Windows Update to search the web every time the switcher is connected to this USB port.
Select No, not this time (
Windows Update to search the web at this time (for example, if the driver is already on your computer).
3. Click Next (4). On the next screen, select the Install the software
automatically (Recommended) radio button (see figure7,
(you do not need to insert a disc).
1
) if you do not want the computer to connect to
3
), then click Next (2)
1
, on the
2
2
Figure 7. Selecting the Radio Button to Install the USB Driver Automatically
Your computer locates the driver needed for it to communicate with the SW HD 4K via the USB port and loads it to the computer hard drive.
4. When the Completed screen appears, click Finish to close the wizard.
NOTE: This wizard appears only the first time you connect the SW HD 4K to each
USB port. You do not see the wizard again unless you connect the switcher to a different USB port on your computer.
5. Configure the switcher as desired using SIS commands (see the Remote
Communication and Control, beginning on page20, for information on available
commands).
SW HD 4K Series • Installation 11
Page 20

Enabling Auto Switching (Optional)

The SW HD 4K can automatically select the active, connected input based on detection of an active video signal (TMDS clock activity). If two or more inputs are active, the highest-numbered input port with an active signal is selected (for example, input 4 on an SW4 HD 4K switcher). When auto-input switching is in effect, the green Auto Switch LED on the front panel lights and the front panel input buttons are disabled.
To enable auto-input switching:
1. Cut a small piece of wire to use as a jumper.
2. Insert the ends of the wire into the Auto slots (slot 4 and 5) of the provided 2-pole
captive screw plug, connecting pins 4 and 5 together.
3. Use a small screwdriver to tighten the two screws above pin slots 4 and 5 of the plug
so that the jumper wire ends remain securely in place (see figure4 on page9).
4. Insert the plug into the 2-pole Auto captive screw connector on the rear panel (see
figure2 on page5).
The figure at right shows an SW4 HD 4K with a jumper connecting pins 4 and 5 to enable auto-input switching.
Auto-input switching remains in effect as long as the jumper wire connects the two Auto pins of the 2-pole captive screw Auto port.

Wiring the Contact Closure Connectors

To enable input switching via contact closure, connect a push-button contact closure device to a Contact In/Tally Out connector (figure2).
NOTE: The number of the Contact In/Tally Out port must match the number of the
HDMI Input.
1. Wire and plug one of the provided 3-pole connectors into a Contact In/Tally Out
connector representing the desired input number on the SW HD 4K (1 or 2 for SW2 models: 1, 2, 3, or 4 for SW4 models, 1 through 6 for SW6 models, and 1 through 8 for SW8 models).
Pin 1 = Contact closure input (C)
Pin 2 = Contact and Tally Ground (G)
Pin 3 = Tally output (T)
2. Insert the ground wire of the contact device into the Ground slot of the Contact/Tally
connector (pin 2).
3. Press the button on the contact closure device to switch the connected input to the
output.
4. Insert the ground wire of the contact device into the Ground slot of the Contact/Tally
connector (pin 2).
5. Press the button on the contact closure device to switch the connected input to the
output.
SW HD 4K Series • Installation 12
Page 21

Wiring the Tally Out Port to Indicate the Input Selection

CONT
Connector
Connector
CONT
T
3
3
4
1
2
To identify the currently selected input when the front panel buttons are not visible, connect a device such as an LED to the Contact In/Tally Out connector (see
figure2, D, on page5) and +V connector (E). When the
input you are using is selected, the corresponding Tally Out pin shorts to ground, activating the connected indicator.
1. Wire and plug one of the provided 3-pole connectors into a Contact In/Tally Out
connector (see the image at right).
Pin 1 = Contact closure input (C)
Pin 2 = Contact and Tally Ground (G)
Pin 3 = Tally output (T)
2. Insert the power wire for the contact indicator device into the
+V connector.
TIP: The Contact and Tally connectors can be used with
Extron Show Me cables. For each cable, connect the red pigtail to the Contact Closure input pin and the black pigtail to the Tally Out pin (see the diagram at right).

LockIt Lacing Bracket Installation Guide

The Extron LockIt lacing bracket makes it possible to simply and universally secure a standard HDMI cable to most HDMI devices.
GCT 1
ACT IN/TALLY OUT
CGT
ACT IN / TALLY OU
CONTACT IN / TALLY OUT
CGT
Red
Show Me Cable
+V
+V
1
1
Black
Pigtail
NOTE: The HDMI device must have an HDMI connection mounting screw for this
bracket to be used.
To securely fasten an HDMI cable to a device:
1. Plug the HDMI cable into the panel connection
(see 1 in the illustration at right).
2. Loosen the HDMI connection mounting screw
from the panel enough to allow the LockIt lacing bracket to be placed over it (2). The screw does not have to be removed.
3. Place the LockIt lacing bracket on the screw and
against the HDMI connector, then tighten the screw to secure the bracket (3).
ATTENTION:
Do not overtighten the connector
mounting screw. The shield it fastens to is very thin and can easily be stripped.
Ne serrez pas trop la vis de
montage du connecteur. Le blindage auquel elle est attachée est très fin et peut facilement être dénudé.
4. Loosely place the included tie wrap around the HDMI connector and the LockIt lacing
bracket as shown (4).
5. While holding the connector securely against the lacing bracket, tighten the tie wrap,
then remove any excess length.
SW HD 4K Series • Installation 13
Page 22

Operation

FF
This section describes the operation of the SW HD 4K Series switchers. Topics include:
Front Panel Features
Powering On the Switcher
Selecting an Input
Resetting
Using the Optional IR 102 Remote Control
Locking and Unlocking the Front Panel (Executive Mode)
EDID Modes

Front Panel Features

EE
AUTO
SWITCH
AUTO
SWITCH
IR
CONFIG
BBAA CC
IR
CONFIG
IR
AUTO
SWITCH
BBAA CC
IR
AUTO
SWITCH
1
1
INPUTS
DD
2
INPUTS
2 3 4
INPUTS
SIGNAL
12
HDCP
EE
SIGNAL
1234
HDCP
INPUTS
SW2 HD 4K
HDMI SWITCHER
FF
SW4 HD 4K
HDMI SWITCHER
FF
INPUTS
5 6
CONFIG
1
2 3 4
DD
1
2 3 4
CONFIG
Auto Switch LED
A
IR receiver port
B
Config port
C
Input selection buttons
D
Signal Status LEDs
E
HDCP Status LEDs
F
Figure 8. SW HD 4K Series Front Panels
INPUTS
5 6 7 8
OUTPUT
OUTPUT
EE
SIGNAL
HDCP
SIGNAL
HDCP
INPUTS
123456
EE
FF
INPUTS
12345678
OUTPUT
OUTPUT
SW6 HD 4K
HDMI SWITCHER
SW8 HD 4K
HDMI SWITCHER
SW HD 4K Series • Operation 14
Page 23
Auto Switch LED — This LED lights when auto-input switching is enabled (see
A
Enabling Auto Switching (Optional) on page12 for the procedure to set up
automatic input selection).
IR receiver port — This sensor detects infrared signals from the optional IR 102
B
remote control at a distance of up to 30 feet (9.1 meters) and within 40 degrees off the axis (see Using the Optional IR 102 Remote Control on page17).
Config port — Connect a USB cable (USB A to mini-B) between your computer and
C
this female USB mini-B port to configure and control the switcher via SIS commands or the Universal Switcher Control Program and to update the firmware (see Connecting
to the USB Port on page10).
Input selection buttons and LEDs — Two, four, six, and eight for the SW2/4/6/8 SW
D
HD 4K switchers respectively. Press one of these buttons to select an input to switch to the output. The LED at the right of each button lights when the corresponding input is selected. If auto-input switching is in effect, these buttons are disabled, but the LEDs continue to light to indicate the selected input.
Signal status LEDs
E
Inputs — Two, four, six, and eight LEDs for the SW2/4/6/8 HD 4K switchers
respectively. Each input has a corresponding numbered Signal LED, which lights when a source is connected to the input connector and TMDS clock activity is detected on it.
NOTE: If the source device connected to the selected input is HDCP
encrypted, the corresponding signal LED may not light unless HDCP has been authenticated.
Output — Two, four, six, eight LEDs for the SW2/4/6/8 HD 4K switchers
respectively. The Output Signal LED lights when an active sink (output) device is connected to the HDMI output.
The input buttons are also used to initiate a system reset (see Resetting on page17) and to enable and disable front panel lockout (see Locking and Unlocking the Front
Panel (Executive Mode) on page18).
HDCP status LEDs
F
Inputs — Each input has a corresponding numbered HDCP LED. If the connected
source requires HDCP, the corresponding LED lights when authentication is successful.
NOTE: HDCP is authenticated on each input regardless of the currently
selected source.
Output — The Output HDCP LED lights if the currently selected input requires
HDCP and the connected output device has been successfully authenticated.
NOTE: HDCP is re-authenticated on the output whenever a new input is
selected.
SW HD 4K Series • Operation 15
Page 24

Powering On the Switcher

To power on the SW HD 4K switchers:
1. Connect all input and output devices to the rear panel connectors on the switcher (see
Rear Panel Features on page5 for the rear panel connections).
2. Power on the display.
3. Power on the SW HD 4K:
SW2 and SW4 HD 4K: Plug the power supply into the 2-pole captive screw power
connector on the switcher rear panel.
SW6 and SW8 HD 4K: Plug the provided IEC cord into the rear panel IEC
connector and an AC outlet.
After approximately 4 seconds, the following happens:
The unit performs a self-test, during which the front panel Auto Switch, Input,
Signal, and HDCP LEDs each blink once in sequence from left to right. When the self-test completes, the LED for the most recently selected input remains lit.
The switcher reads the available EDID information from the connected output
device and writes it to memory on each input. When power is removed, these settings remain in memory and are in effect when power is reapplied.
ATTENTION:
Do not connect any external power supplies until you have read the attention
notifications on page 8.
Ne branchez pas de sources d’alimentation externes avant d’avoir lu les mises
en garde sur la page 8.

Selecting an Input

4. Power on the input devices.
To switch an input to the output, you have the following options:
Front panel buttons — Press the desired input button on the front panel (ensure
that auto-input switching is not enabled). The LED corresponding to the selected input button lights.
The appropriate front panel input LED lights to indicate the selected input. The LED
remains lit until a new input is selected.
Only one input can be switched to the output at a time.
NOTE: Buttons are disabled in auto-switch mode.
Contact closure — Plug one of the provided 3-pole captive screw connectors into the
rear panel Contact port. Wire either of the following to the port:
Contact closure device: If a push-button contact closure device is attached to
the Contact port, press the button that is connected to the slot that corresponds to the desired input.
Jumper wire: On the connector attached to a Contact In/Tally Out port,
momentarily short one of the Contact Closure pins (C) to the ground pin (G) using a jumper wire. Input is switched immediately when the jumper contacts both pins.
NOTE: If an input pin is latched permanently to the ground pin, input switching
by any other method is disabled while those pins are connected.
See Wiring the Contact Closure Connectors on page12 for more information.
SW HD 4K Series • Operation 16
Page 25
Other ways to select an input include using SIS commands (see Input Selection on
A
B
page23) and optional IR remote control (see Using the Optional IR 102 Remote
Control).

Resetting

To reset the switcher to its factory default settings:
1. Press and hold the Input 1 button while powering on the unit.
2. Continue holding the Input 1 button until the power-up sequence completes.

Using the Optional IR 102 Remote Control

The optional hand-held IR 102 Remote Control lets you remotely perform functions that are also available through the front panel buttons and SIS commands.
The IR receiver port on the front panel is located to the right of the Auto Switch LED. It receives signals from the remote control if they are sent from within a 40-degree arc to the right or left of the IR receiver sensor, and from no more than 30 feet (9 m) away (see figure9).
IR
AUTO
SWITCH
CONFIG
40 40
30’ Maximum
Channel
4
1 2 3
8
5
6
7
0
9
+10
IR 102 Remote Control
IR 102
Universal Remote
1
INPUTS
2 3 4
INPUTS
SIGNAL
1234
HDCP
SW4 HD 4K Switcher
Figure 9. Area for Remote Signal Reception

Remote Control Buttons

OUTPUT
SW4 HD 4K
HDMI SWITCHER
INPUT/OUTPUT SELECTION
1234
5678
90
+10
On the IR 102 remote control, buttons 1 through 8 select inputs (see the illustration at right).
Input Selection buttons — Press buttons to select an
A
input:
1 and 2 on the SW2 HD 4K
1 through 4 on the SW4 HD 4K
1 through 6 on the SW6 HD 4K
1 through 8 on the SW8 HD 4K
Input mute button (0) — Press this button to deselect all
B
IR 102
Universal Remote
inputs, effectively muting the output.
SW HD 4K Series • Operation 17
Page 26

Locking IR remote access

1
2
Pr for 3 seconds.
The SW HD 4K switchers can be set to lock out users from using the IR 102 to control the switcher. Remote access can be enabled and disabled via SIS commands (see Front
Panel IR Receiver Enable and Disable commands on page25). When remote access
is disabled, all switcher controls remain available through the SW HD 4K front panel.

Locking and Unlocking the Front Panel (Executive Mode)

Front panel lock mode disables all front panel controls, locking out users from those functions (RS-232, USB, and IR control remain available). Locking the switcher enhances security by protecting against inappropriate or accidental changes to settings. If a front panel button is pressed during lock mode, all front panel LEDs blink once.
To lock or unlock the front panel, press and hold Input buttons 1 and 2 simultaneously for 3 seconds, then release. The front panel LEDs blink three times, indicating that executive mode has been enabled or disabled (see figure10).

EDID Modes

1 2
ess and hold simultaneously
Figure 10. Enabling or Disabling Executive Mode
The SW HD 4K switchers use the EDID Minder, which maintains EDID communication to all connected sources, whether or not any of the sources are selected. EDID information consists of the display resolution, refresh rate, data rate, supported audio formats, and other parameters. By factory default, the EDID stored on all inputs contains information for a native resolution of 720p @ 60 Hz, 2-channel audio.
EDID Minder can be configured in two modes: automatic (see “Automatic EDID Mode”) and user‑assigned (see User‑assigned EDID Mode on the next page).

Automatic EDID Mode

In automatic mode, the switcher automatically stores EDID from the connected display and communicates it to the inputs; no other configuration is required. This is the default mode.
Reading and storage process — Each time a display is connected to the HDMI
output while the power is connected, the SW HD 4K reads the EDID from the display device and stores it in memory for each input. This information is retained after the display is disconnected. However, it is overwritten if a new display is connected or a user assigned EDID file is selected.
Default EDID — When the switcher is in automatic mode, the default EDID
(720p @ 60 Hz, 2-channel audio) is stored at each input until a display is connected, at which time it is overwritten.
Release buttons.
LEDs blink 3 times.
SW HD 4K Series • Operation 18
Page 27

User-assigned EDID Mode

In this mode, you can select an EDID file that is stored on the switcher. The selected EDID is stored in memory for the inputs and is not overwritten. The switcher does not obtain EDID information from the display.
You may want to use this mode if there is a problem with automatic communication of the EDID information from the attached display, and you want to ensure that the correct information is stored on the inputs. Also, because this mode disables automatic EDID reading and storage, you can retain one set of EDID information on the inputs and not have it changed when another display is connected.
Factory‑loaded EDID files — You can select from a list of 12 EDID files that are
loaded on the switcher at the factory. Each EDID file contains a unique native resolution and audio support if applicable (see EDID Table on page24 for a list of EDID files that are provided with the switchers).
User‑loaded EDID files — In addition to the 12 EDID files provided with the switcher,
two empty memory locations (slots 14 and 15) are provided. Use these memory locations to save the EDID of the display that is currently connected to the output port of the switcher. These two EDID files can be selected as one of the user-assigned EDID files.
SW HD 4K Series • Operation 19
Page 28

Remote Communication and Control

This section describes remote operation of the SW HD 4K switchers. Topics include:
Using Simple Instruction Set (SIS) Commands
Downloading the SW HD 4K Series Firmware

Using Simple Instruction Set (SIS) Commands

The SW HD 4K can be remotely set up and controlled via Extron SIS commands that are issued from a host computer or other device, such as a control system. SIS commands can be issued via RS-232 from the computer serial port to the rear panel Remote port, or via USB from the computer USB port to the front panel Config port (see Wiring for
RS‑232 Control and Auto Switching on page9 or Connecting to the USB Port on
page10 to connect to these ports).

Host-to-switcher Communications

SIS commands consist of one or more characters per field. No special characters are required to begin or end a command sequence. You can enter these commands from your computer using a communication software program such as Extron DataViewer or HyperTerminal. When the switcher determines that a command is valid, it executes the command and sends a response to the host device.
Responses from the SW HD 4K to the host computer end with a carriage return and a line feed (CR/LF = ]), which signals the end of the response character string. A string is one or more characters.

Switcher-initiated Messages

When a local event such as a front panel selection or change in signal status takes place, the switcher responds by sending a message to the host, indicating what change has occurred. No response is required from the host.
The switcher sends the following message when it is first powered on:
(C) Copyright 20nn, Extron Electronics SW HD 4K Switcher Series, Vn.nn, 60-148n-01
20nn is the year in which the copyright for the firmware was registered, Vn.nn is the
firmware version number, and 60-148n-nn is the switcher part number:
SW2 HD 4K — 60-1483-01 SW6 HD 4K — 60-1485-01
SW4 HD 4K — 60-1484-01 SW8 HD 4K — 60-1486-01
NOTE: This message is displayed at power-up only with an RS-232 connection.
SW HD 4K Series • Remote Communication and Control
20
Page 29

Error Responses

Space
If the switcher is unable to execute a command it receives because the command is invalid or contains invalid parameters, the switcher returns an error response to the host. The following error response codes can be sent:
E01 – Invalid input channel (out of range) E06 – Invalid input during auto-input switching E10 – Invalid command E13 – Invalid value (out of range)
Using the Command and Response Table
The Command and Response Table for SIS Commands starting on page23 lists valid ASCII and hexadecimal command codes, the switcher responses to the host, and a description of the command function or the results of executing the command.
The conversion table below is for use with the command and response table.
ASCII to Hex Conversion Table
Figure 11. ASCII to Hex Conversion Table

Symbol Definitions

]
= CR/LF (carriage return with line feed) (hex 0D 0A)
}
or | = Soft carriage return (no line feed)
= Space
E
or W = Escape
X!
= Input number
1 through the maximum number of inputs on the unit 0 = Deselect (mute) all inputs
X@
= On and off, or mute status
0 = Off or unmuted 1 = On or muted
X#
= Video color bit depth mode
0 = Automatically truncate based on output (default)
1 = Force truncation to 8-bit
X$
= EDID mode and file selection
0-15 = Factory-supplied EDID number (for a list of available EDID files, see the EDID Table on page24). 9 = Default
X%
= Current EDID information in hexadecimal format (128 or 256 bytes of hex data)
X^
= Native resolution and refresh rate
X&
= Unit name. The name can have up to 24 alphanumeric characters including hyphens (-),
with no spaces. The first character must be a letter, and the last character cannot be a hyphen. The default is SW-HD-4K-SERIES.
SW HD 4K Series • Remote Communication and Control 21
Page 30
X*
= Switch mode
0 = Manual 1 = Auto
X(
= Firmware version (to the second decimal place)
X1)
= Output HDCP mode
0 = (Default) Encrypt as required by input. Continuous trials for HDMI sinks, attempt for 10s on DVI sinks (then fail). 1 = Always encrypt. Continuous trials for HDMI sinks, attempt for 10s on DVI sinks (then fail).
2 = Encrypt as required by input. Continuous trials for HDMI and DVI sinks. 3 = Always encrypt. Continuous trials for HDMI and DVI sinks.
X1!
= TMDS output format
0 = Auto (default) 1 = DVI RGB 444 2 = HDMI RGB “Full” 3 = HDMI RGB “Limited” 4 = HDMI YUV 444 “Limited” 5 = HDMI YUV 422 “Full”
X1@
= Verbose mode
0 = Clear/none 1 = Verbose mode (default) 2 = Tagged responses for queries 3 = Verbose mode and tagged responses for queries
X1#
= Video mute
0 = Video mute disabled 1 = Video mute enabled (TMDS) 2 = Video and sync mute
X1$
= Contact closure Status
0 = Stays in current channel if re-selected (default) 1 = Select 0 channel if current channel is re-selected
X1%
= Tally pin mode on channel mute
0 = Always on (default) 1 = Off when muted 2 = Blinks when muted
NOTE: Unless otherwise indicated, commands are not case-sensitive.
X1^
= 5 V output hot plug mode
Auto. 5 V is enabled only when a source with 5 V is present.
0 =
5 V is always enabled (default)
1 =
SW HD 4K Series • Remote Communication and Control 22
Page 31
Command and Response Table for SIS Commands
Command
Input Selection
Select input (audio and video)
Video Muting
Video mute
Query video mute status
Audio Muting
Audio mute Query audio mute status
Video Color Bit Depth
Set video color bit depth mode Query video color bit depth
mode
Signal Status
Request status of all signals
Request HDCP status
EDID Minder
Assign EDID to specific input Assign EDID to all inputs Query EDID assignment
Query EDID in hex format
ASCII Command (Host to Switcher)
X!
! InX!•All
X1#
B
B
Response (Switcher to Host)
X1#]
Vmt
X1#]
Vmt
X@
Z Amt
Z
X@]
Amt
EVX# E
VBITD
}
BITD
} X#]
BitdV
BitdV
ELS} X@
E
} X@
HDCP
...•X@*
SigX@•...•X@*
...•X@*
HdcpX@•...•X@*
EAX!*X$ EAX$
EDID
E
AEDID
ERX!
EDID
}
EDID
}
EdidAX!* EdidA
} X$•X$
EdidAX$•X$•...
} X%]
X%]
]
X1#]
X1#]
X@]
X@]
X#]
X#]
X@]
X@]
X@]
X@]
X$] X$
X$]
X$]
•...
X$]
Additional Description
Select input X!.
X!
= input number: 1 through the
highest numbered input on the unit (2, 4,
6, or 8) 0 = deselect all inputs (disable output)
Mute the video output signal. Verbose mode 2 and 3
Show video muting status 0 = unmuted (default), 1 = video muted, 2 = video and sync muted Verbose mode 2 and 3
Mute the audio output signal.
Show audio muting status X@. For X@: 1 = muted, 0 = unmuted (default) Verbose mode 2 and 3
Select color bit depth mode X#. For X#: 0 = automatic, based on the EDID of the
connected output (default) 1 = Force 8-bit color Verbose mode 2 and 3
inputs 1 - max * output Show signal presence or absence for all inputs and the output. For X@:
0 = undetected 1 = detected
Verbose mode 2 and 3 Show HDCP status X@ for all inputs and
outputs. For X@:
0 = undetected 1 = detected
Verbose mode 2 and 3
= EDID file slot number (09 = default)
X!
= inputs 1 - max inputs Verbose mode 2 and 3 View the current EDID assignment in hexadecimal (256 bytes).
X%
= current EDID information in hex. Verbose mode 2 and 3
X1#
. For
X1#
:
SW HD 4K Series • Remote Communication and Control 23
Page 32
Command
ASCII Command (Host to Switcher)
Response (Switcher to Host)
Additional Description
EDID Minder (continued)
Save display EDID to user location
Query EDID native resolution
Example
ESX$
ENX!
ENX!
}
EDID
} X^]
EDID
}
EDID
X$]
EdidS
X^]
1600x1200 @ 60.0 Hz
Store the EDID of the connected display as user-assigned EDID file X$
X$
= 14 or 15 Show native resolution and refresh rate from current EDID selection Verbose mode 2 and 3
]
EDID Table
EDID listed in this table are listed by rate type: IT or CE. Within each rate type grouping, the EDID are listed in order of resolution.
X$
1 1280x800 60 Hz IT HDMI 2-Ch
2 1440x900 60 Hz IT HDMI 2-Ch
3 1600x900 60 Hz IT HDMI 2-Ch
4 1680x1050 60 Hz IT HDMI 2-Ch
5 1920x1200 60 Hz IT HDMI 2-Ch
6 2560x1440 60 Hz IT HDMI 2-Ch
7 2560x1600 60 Hz IT HDMI 2-Ch
8 720p 50 Hz CE HDMI 2-Ch
9
10 1080p 50 Hz CE HDMI 2-Ch
11 1080p 60 Hz CE HDMI 2-Ch
12 4K/UHD 30 Hz CE HDMI 2-Ch
13 Output 1
14 User Loaded Slot 1
15 User Loaded Slot 2
1
Default
Native Resolution Refresh Rate Rate Type Video Format Audio Type
1
720p 60 Hz CE HDMI 2-Ch
SW HD 4K Series • Remote Communication and Control 24
Page 33
Command
HDCP Input Authorization
Enable or disable HDCP authentication per input
Enable or disable HDCP authentication for all inputs
Query HDCP authentication status
Output HDCP Mode
Set output HDCP mode
Query output HDCP mode
TMDS Output Format
Set format
Query setting
5 V Output Hot Plug Mode
ASCII Command (Host to Switcher)
EEX!*X@
EEX@
HDCP
E
EHDCP
ESX1)
E
EX1!
E
HDCP
SHDCP
VTPO
} X1!]
VTPO
}
HDCP
}
} X@•X@
}
} X1)]
}
Response (Switcher to Host)
X@]
X@]
•...
X1)]
X1)]
X1!]
X1!]
X@]
X@]
HdcpEX!*
HdcpE
HdcpEX@•X@•...
HdcpS
HdcpS
Vtpo
Vtpo
Additional Description
Set HDCP authentication for input X! to
X@
. For X@:
0 = Disable HDCP authentication. 1 = Enable HDCP authentication
(default). Set HDCP authentication to X@ for all
inputs. View the current HDCP authentication setting. Verbose mode 2 and 3
See X1) definition on page 22.
Show executive mode status. Verbose mode 2 and 3
See X1! definition on page 22.
Show TMDS output setting. Verbose mode 2 and 3
Set output hot plug mode (5 V)
View output hot plug mode status
EMX1^HPLG}
E
HPLG} X1^]
M
Front Panel Lockout
Enable or disable lock mode
Query lockout status
X@
X Exe
X
Front Panel IR Receiver Enable and Disable
Enable and disable IR receiver
Query IR status
X@
*65# IRDisable
65#
Unit Name
Set unit name
Set name to factory default
Query unit name
EX&CN}
E
}
CN
ECN} X&]
X1^]
HplgM
X1^]
HplgM
X@]
X@]
X@]
Exe
X@]
X@]
IRDisable
Ipn
IpnSW-HD-4K-SERIES
Ipn
X@]
X&]
X&]
Set the output hot plug mode to
X1^
For
:
0 = Auto. 5 V is enabled only when a
source with 5 V is present.
1 = 5 V is always enabled (default). View the current hot plug mode.
Verbose mode 2 and 3
Select front panel lock mode X@. For X@: 0 = off (default), 1 = on Show executive mode status. Verbose mode 2 and 3
Disable the IR remote receiver on the front panel from receiving signals from the IR remote control.
View IR receiver status X@. For X@:
0 = IR is enabled (default) 1 = IR is disabled
Verbose mode 2 and 3
Assign name X& for the switcher. X& can consist of up to 24 alphanumeric characters, including the hyphen (-).
]
Show the current switcher name X&. Verbose mode 2 and 3
X1^
.
SW HD 4K Series • Remote Communication and Control 25
Page 34
Command
Information Requests
Request information Request part number
Query firmware version
Example:
Query auto-input switching status
Verbose Mode
Set verbose mode
View verbose mode
Resetting
Reset
Behavior of Contact/Tally Pin
Set mode
View Setting
ASCII Command (Host to Switcher)
I N
Q
Q 72#
EX1@CV}
Response (Switcher to Host)
VX!•AX!• FX*•VmtX@•Amt 60-nnnn-nn
X(]
1.01
AswX*]
X1@]
Vrb
ECV} X1@]
X1@]
Vrb
E
EX1$*X1%
E
}
ZXXX
} MutmX1$*X1%] X1$
MUTM
} X1$*X1%]
MUTM
Zpx
]
]
]
Additional Description
X@]
Show the part number of the switcher:
SW2 HD 4K: 60-1483-01 SW4 HD 4K: 60-1484-01 SW6 HD 4K: 60-1485-01 SW8 HD 4K: 60-1486-01
Show firmware build number X(, expressed to the second decimal place.
Show status of auto-input switching. For X*: 0 = manual, 1 = auto
0 = Clear/none 1 = Verbose mode (default) 2 = Tagged responses for queries 3 = Verbose mode and tagged
responses for queries
Verbose mode 2/3
Reset the switcher to its factory default values.
= Disable or enable, which selects 0 channel if reselect input via contact closure.
X1%
= Configure tally pin when enabled.
SW HD 4K Series • Remote Communication and Control 26
Page 35

Downloading the SW HD 4K Firmware

Extron periodically updates product firmware in conjunction with the release of new software revisions. Before updating any Extron product to the latest revision level, be sure to read the supplied release notes or contact Extron Technical Support to determine if your product requires a firmware update. To obtain the latest version of firmware for the SW HD 4K:
1. Go to www.extron.com, click the Download link at the top of the page, then click the
Firmware link on the left sidebar menu (see figure 12, 1).
11
Figure 12. Firmware Link on the Download Tab
2. On the next Download Center screen, click the SW2/4/6/8 HD 4K Download link.
3. On the next screen that appears, enter the requested user information, then click the
Download button.
4. Follow the instructions on the rest of the download screens to save the executable
firmware file to your computer. Note the folder to which the file was saved.
5. In the file browser, locate the downloaded executable file, and open it.
6. Follow the instructions on the Installation Wizard screens to install the new firmware
on your computer. A Release Notes file, providing information on what has changed in the new firmware version, and a set of instructions for updating the firmware are also loaded.
NOTE: When downloaded from the Extron website, by default the firmware is
placed in a folder at:
C:\Program Files\Extron\Firmware\SW HD 4K (Windows XP) or C:\Program Files (x86)\Extron\Firmware\SW HD 4K (Windows 7).
SW HD 4K Series • Remote Communication and Control 27
Page 36

Configuration Software

The Extron Product Configuration Software (PCS) offers another way to control the switchers via USB. The graphical interface includes many of the same functions as those on the device front panel and through SIS commands.
This section describes the software installation and communication. For detailed information about configuring the device with PCS, see the SW HD 4K Help file, provided with the software. Topics in this section include:
Downloading and Installing the Product Configuration Software
Using the Product Configuration Software
PCS is compatible with most Microsoft® Windows operating systems. The software is available at www.extron.com.

Downloading and Installing the Product Configuration Software

To download PCS from the Extron website, locate it on the Download Center page or go to the PCS product page.

Using the Download Center Page

Figure 13. Download Center Page on the Extron Website
SW HD 4K Series • Configuration Software 28
Page 37
1. On the Extron website, select the Download tab (see figure13, 1 on the previous
page).
2. From the left sidebar, click the Software link (2).
TIP: If PCS is featured in the left sidebar, click the PCS link to go directly to the PCS
product page (see “Using the PCS Product Page”).
Figure 14. PCS Download Link
3. Click the P link (see figure22, 1).
4. Locate PCS from the list of available software programs and click the Download link
(2) to the right of the name.
5. Submit any required information to start the download. Note where the file is saved.
6. Open the executable (.exe) file from the save location.
7. Follow the instructions that appear on the screen to install the program.

Using the PCS Product Page

Figure 15. PCS Product Page
SW HD 4K Series • Configuration Software 29
Page 38
1. In the Search field (see figure15, 1, on the previous page), type PCS. A drop-down
menu of selected search results appears under the field.
2. Press <Enter> on the keyboard or select PCS from the drop-down menu.
3. Click the Download button (2).
4. Submit any required information to start the download. Note where the file is saved.
5. Open the executable (.exe) file from the save location.
6. Follow the instructions that appear on the screen. By default, the installation creates a
directory in the Program Files or Program Files (x86) folder.

Using the Product Configuration Software

Starting PCS

Start the Extron Product Configuration Software as follows:
1. Click Start > Programs > Extron Electronics > Extron Product Configuration
Software > Extron Product Configuration Software. The Product Configuration
Software opens to the Device Discovery window (see figure16).
11
SW2 HD 4K
SW2 HD 4K
22
Figure 16. Device Discovery Window
2. Select a device (one of the switchers in the SW HD 4K Series) or the USB port (see
figure16, 1)
3. Click Connect (2). The Product Configuration Software opens to the Input/Output
Configuration window (see figure17 on the next page).
SW HD 4K Series • Configuration Software 30
Page 39

Input/Output Configuration Screen

The Input/Output Configuration screen allows you to configure the input and output features of the switcher (see figure17).
Figure 17. Input/Output Configuration Window
Input Configuration panel
11
2
2
Figure 18. Input Configuration Panel
HDCP Status — If no signal is detected, then the words No Signal are displayed. If
1
signal is detected:
— Indicates that a signal is detected and has copyright encryption applied.
— Indicates that a signal is detected but is not copyright protected.
HDCP Authorized checkbox — Select this checkbox to allow the unit to appear
2
HDCP compliant to the connected source (default). turn HDCP authorization on (default) or off. When this checkbox is cleared, HDCP authorization is disabled, and the output displays a green screen if HDCP-encrypted data is sent.
SW HD 4K Series • Configuration Software 31
Page 40
Output Configuration
11 2
2 3
3 4
4 5
5
Figure 19. Output Configuration Panel
Signal Presence indicator light — Shows green when active HDMI signal is
1
present.
Color Bit Depth — Select the color bit depth from the drop-down menu, either Auto
2
(default) or Force 8-bit.
HDCP Status — Indicates whether the display connected to the output is HDCP
3
compliant.
Output Format — Select the HDMI output format from the drop-down menu. The
4
choices are:
Auto — (based on the sink EDID, default)
DVI RGB 444
HDMI RGB 444 Full
HDMI RGB 444 Limited
HDMI YUV 444 Limited
HDMI YUV 422 Limited
HDCP Mode — Select the radio button to set the switcher to either follow the current
5
input, or to always encrypt the output. Choices are:
Follow Input — Encrypts the output only when required by the selected input
source (default).
Always Encrypt Output — Always authenticates and encrypts the output,
regardless of the HDCP status of the input source.
Follow Input (with continuous DVI trials) — Always authenticates the
output but encrypts the output only when required by the input source. Use this setting when DVI sink devices initially pass HDCP encrypted content, but intermittently display a green HDCP notification screen after a power cycle or when resuming from sleep mode.
Always Encrypt Output (with continuous DVI trials) — Always
authenticates and encrypts.
SW HD 4K Series • Configuration Software 32
Page 41

EDID Minder Menu

EDID Minder is an EDID management tool that manages the EDID information (resolution and refresh rate) between the switcher and one or more HDMI input and output sources. Click the EDID Minder configuration tab (see figure20, 1) on the global navigation bar to open the EDID Minder menu. EDID can be set to match output rate, a custom user-defined EDID, or a factory setting (see EDID Table on page24 for EDID data).
Figure 20. EDID Minder Menu Window
11
3
3 44 55 66
2
2
¢
¢
7
7
8 99
8
Filtering Available EDID
Use the Filter tab (2) to limit the number of available EDID displayed in the Favorites,
Connected Outputs, and Available EDID panels.
1. From the Resolution drop-down menu (3) select a specific resolution or Any.
2. From the Refresh Rate drop-down menu (4) select a specific refresh rate or Any.
3. From the Video Format drop-down menu (5) select HDMI or Any.
4. From the Audio Format drop-down menu (6) select LPCM-2Ch, None, or Any.
Assigning EDID
To assign EDID to selected inputs:
1. From the Inputs panel (7), select the checkboxes for the desired inputs.
2. From the Favorites, Available EDID, or Connected Outputs panel on the left,
select the desired EDID.
3. Either:
Click the Assign button (
Drag and drop the EDID icon from the Favorites, Available EDID, or Connected
Outputs panels (
To assign EDID to all inputs:
1. From the Favorites, Available EDID, or Connected Outputs panels (1), select an
EDID.
2. From the Inputs panel, click the Assign to All button (9).
) to one or more selected inputs.
1
) to assign EDID to one or more selected inputs, or
8
NOTE: Unchecked inputs are ignored when assigning an EDID to all inputs
SW HD 4K Series • Configuration Software 33
Page 42
Adding EDID to the EDID Library
1. Click the Add EDID to Library button (see figure20, ¢, on the previous page). The
Browse Add EDID to Library window opens (see figure21).
1
2
Figure 21. Add EDID to Library Window
2. Navigate to the desired EDID file location and select it.
NOTE: Valid EDID files have a .bin extension.
3. Click the Open button. The EDID is added to the Available EDID panel.

General Settings Menu

This menu is used to view the Hardware Settings (see figure22, 1) and enable Front
Panel Lockout (
Figure 22. General Settings Window
2
).
11 2
2
SW HD 4K Series • Configuration Software 34
Page 43
1. Click the Hardware Settings button (see
figure22, 1, on the previous page) to view
the Unit information screen (see the figure on the right), which includes:
Part Number
Model Name
Firmware version
2. Click the Front Panel Lockout (Exec Mode) radio button as desired (2).
Unlock the front panel.
Lock the front panel.

AV Controls Panel

The AV Controls panel is available on all three of the PCS configuration pages for the SW2HD 4K (see the image below right). It can be used to switch inputs, view active inputs, select Auto-Switch, and mute or unmute video and audio signals.
NOTE: This panel can be hidden or revealed on any page by clicking on the arrow
button (3 in the illustration below, right) on the top right of the panel.
1. Click an AV Inputs button to select the
input (1 in the illustration at right).
2. Click the following buttons to mute audio, video
or sync: (2)
Click the Audio Mute button to globally
Click the Video Mute button to mute only
Click the AV Mute button to mute both video
Click the Sync Mute button to mute video
3. Click the appropriate button to unmute any
signal. The button reverts to the default color, indicating the signal has been unmuted.
mute only the audio. The button turns red.
the video signal. The button turns red.
and audio simultaneously. The button turns red, along with the Video Mute and Audio
Mute buttons.
and sync. The button turns red.
2
2
11
3
3
SW HD 4K Series • Configuration Software 35
Page 44

Menus

Device Menu
The Device menu (see the image at right) allows you to:
Disconnect the device from PCS.
1
View the hardware Settings.
2
Reset Device to factory default.
3
Update Firmware.
4
View information About This Module.
5
PCS Help file
For assistance, the Extron PCS Help contains complete information about using the PCS program to configure the SW2 HD 4K. To access the Extron PCS Help, click the button in the upper-right corner of the PCS program screen (see the image at right, 1).
11 2
2 3
3 4
4 5
5
11
SW HD 4K Series • Configuration Software 36
Page 45

Reference Information

Mounting the SW HD 4K Switchers

The SW HD 4K switchers can be set on a table, mounted on a rack shelf, or mounted under a desk, podium, or table.
ATTENTION:
Installation and service must be performed by authorized personnel only.
L’installation et l’entretien doivent être effectués par le personnel autorisé
uniquement.

Tabletop Use

Four self-adhesive rubber feet are included with the SW HD 4K units. For tabletop use, attach one foot at each corner on the bottom of the unit, and place the switcher where desired.

Rack Mounting

The SW2 and SW4 HD 4K switchers can be mounted on a 9.5-inch, 6-inch, or 3.5-inch deep rack shelf. They can also be mounted vertically to the front or back rack support. The SW6 and SW8 HD 4K models can be mounted directly to the rack using the provided mounting brackets. For mounting procedures, see the instructions provided with the mounting option.
UL rack mounting guidelines
The following Underwriters Laboratories (UL) guidelines pertain to the safe installation of the equipment in a rack.
1. Elevated operating ambient temperature — If the equipment is installed in a closed
2. Reduced air flow — Install the equipment in a rack so that the amount of air flow
3. Mechanical loading — When mounting the equipment in the rack, ensure that uneven
4. Circuit overloading — When connecting the equipment to the supply circuit, consider
5. Reliable earthing (grounding) — Maintain reliable grounding of rack-mounted
or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient temperature. Therefore, install the equipment in an environment compatible with the maximum ambient temperature (TMA = +122 °F, +50 °C) specified by Extron.
required for safe operation of the equipment is not compromised.
mechanical loading does not cause a hazardous condition.
the effect that circuit overloading might have on overcurrent protection and supply wiring. Consider equipment nameplate ratings when addressing this concern.
equipment. Pay particular attention to supply connections other than direct connections to the branch circuit (for example, use of power strips).
SW HD 4K Series • Reference Information 37
Page 46

Furniture Mounting — SW2 and SW4 HDMI Only

The SW2 and SW4 HD 4K switchers can be mounted under a desk, table, or podium using an under-desk mounting kit (see www.extron.com for recommended kits and follow the mounting instructions provided with the kit).
SW HD 4K Series • Reference Information 38
Page 47

Extron Warranty

Extron Electronics warrants this product against defects in materials and workmanship for a period of three years from the date of purchase. In the event of malfunction during the warranty period attributable directly to faulty workmanship and/or materials, Extron Electronics will, at its option, repair or replace said products or components, to whatever extent it shall deem necessary to restore said product to proper operating condition, provided that it is returned within the warranty period, with proof of purchase and description of malfunction to:
USA, Canada, South America, and Central America:
Extron Electronics 1230 South Lewis Street Anaheim, CA 92805 U.S.A.
Europe and Africa:
Extron Europe Hanzeboulevard 10 3825 PH Amersfoort The Netherlands
Japan:
Extron Electronics, Japan Kyodo Building, 16 Ichibancho Chiyoda-ku, Tokyo 102-0082 Japan
China:
Extron China 686 Ronghua Road Songjiang District Shanghai 201611 China
Asia:
Extron Asia Pte Ltd 135 Joo Seng Road, #04-01 PM Industrial Bldg. Singapore 368363
Middle East:
Extron Middle East Dubai Airport Free Zone F13, PO Box 293666 United Arab Emirates, Dubai
Singapore This Limited Warranty does not apply if the fault has been caused by misuse, improper handling care, electrical or mechanical abuse, abnormal operating conditions, or if modifications were made to the product that were not authorized by Extron.
NOTE: If a product is defective, please call Extron and ask for an Application Engineer to receive an RA (Return
Authorization) number. This will begin the repair process.
USA: 714.491.1500 or 800.633.9876 Europe: 31.33.453.4040 Asia: 65.6383.4400 Japan: 81.3.3511.7655
Units must be returned insured, with shipping charges prepaid. If not insured, you assume the risk of loss or damage during shipment. Returned units must include the serial number and a description of the problem, as well as the name of the person to contact in case there are any questions.
Extron Electronics makes no further warranties either expressed or implied with respect to the product and its quality, performance, merchantability, or fitness for any particular use. In no event will Extron Electronics be liable for direct, indirect, or consequential damages resulting from any defect in this product even if Extron Electronics has been advised of such damage.
Please note that laws vary from state to state and country to country, and that some provisions of this warranty may not apply to you.
Extron Headquarters
+1.800.633.9876 (Inside USA/Canada Only)
Extron USA - West Extron USA - East +1.714.491.1500 +1.919.850.1000 +1.714.491.1517 FAX +1.919.850.1001 FAX
Extron Europe
+800.3987.6673 (Inside Europe Only)
+31.33.453.4040 +31.33.453.4050 FAX
© 2017 Extron Electronics All rights reserved. www.extron.com
Extron Asia
+65.6383.4400 +65.6383.4664 FAX
Extron Japan
+81.3.3511.7655 +81.3.3511.7656 FAX
Extron China
+86.21.3760.1568 +86.21.3760.1566 FAX
Extron Middle East
+971.4.299.1800 +971.4.299.1880 FAX
Extron Australia
+61.8.8351.2188 +61.8.8351.2511 FAX
Extron India
1800.3070.3777 (Inside India Only)
+91.80.3055.3777 +91.80.3055.3737 FAX
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