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SMX
System Setup Manual
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System User Manual
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Extron electronics SMX System Setup Manual

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Page 1
Setup Guide
SMX System
MultiMatrix Switchers
68-1452-50
Rev. A
02 09
Page 2
Typical SMX switcher application
Page 3

Table of Contents

Chapter One • Introduction ........................................................1-1
About this Setup Guide ...............................................................1-2
About the SMX System MultiMatrix Switchers ................1-2
Chapter Two • Installation ...........................................................2-1
Rear Panel ..........................................................................................2-2
Installation and cabling .............................................................2-2
Installing/swapping the Input/Output boards ......................2-3
Front Panel Overview ...................................................................2-4
Chapter Three • Front Panel Operation ............................3-1
Creating Ties .....................................................................................3-2
Viewing Ties ......................................................................................3-3
Muting or Unmuting Outputs ...................................................3-4
Removing Ties ..................................................................................3-4
I/O Presets ..........................................................................................3-5
Saving or recalling a global preset ..........................................3-6
Saving or recalling a plane preset ............................................3-7
Setting the Front Panel Locks (Executive Modes ............3-7
Selecting Lock mode 2 or toggling between mode 2 and mode 
Selecting Lock mode 1 or toggling between
mode 2 and mode 1 ....................................................................3-8
Adjusting the Input Audio Level ..............................................3-9
Using the front panel .................................................................3-9
Adjusting the Output Audio Volume ...................................3-11
Using the front panel ...............................................................3-11
Reset Levels .....................................................................................3-13
Reset mode uses .......................................................................3-13
....................................................................3-8
SMX System MultiMatrix Switchers • Table of Contents
Refer also to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
i
Page 4
Table of Contents, cont’d
Chapter Four • SIS™ Programmer's Guide ......................4-1
Selected SIS™ Commands ............................................................4-2
Establishing a network (Ethernet connection ......................4-2
Connection time-outs .............................................................4-2
Number of connections ..........................................................4-2
Verbose mode .........................................................................4-2
Host-to-switcher instructions ................................................4-3
Error message EDID — Extended Display Identication Data
SIS Command Tables ......................................................................4-4
Chapter Five • Conguration and Control .....................5-1
Installing and Starting the SMX Control Program ...........5-2
Installing the program ...............................................................5-2
Starting the program .................................................................5-3
Accessing the HTML Pages .........................................................5-4
Using the Web Pages to Congure the SMX ......................5-5
Status Page ............................................................................. 5-5
Conguration
File Management Page ..............................................................5-6
Control Page ................................................................................5-6
s ........................................................................4-3
.....................4-3
Page ....................................................................5-6
Appendix A • Reference Material ......................................... A-1
Cabling and Connector Wiring ................................................A-2
Choosing a network cable ........................................................ A-2
Terminating the network cable ...............................................A-2
Wiring audio connectors ..........................................................A-3
Installing the Input/Output Boards .......................................A-4
Installing new boards into an empty SMX frame ................A-4
Replacing an existing SMX I/O board ..................................... A-4
All trademarks mentioned in this manual are the properties of their respective owners.
68-1452-50
ii
SMX System MultiMatrix Switchers • Table of Contents
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Rev. A
02 09
Page 5
SMX System MultiMatrix Switchers
Chapter One
1
Introduction
About this Manual
About the SMX System MultiMatrix Switchers
Page 6
Introduction
LR
8x4 (1)
Composite video
S-video
VGA
SDI and HDSDI
Audio (analog)
Signal Type
I/O Connector
I/O size (slots used)
BNC
Captive screw
Wideband video
BNC
BNC
15-pin HD
BNC
DVI/DVI-Pro
DVI-I (Digital Only)
8x8 (2)
8x8 (1)
8x4 (1)
4x8 (2)
8x4 (1)
8x4 (2)
8x4 (1)
8x4 (2)
8x8 (1)
8x8 (2)
8x8 (1)
8x8 (1)
8x4 (2)
16x16 (4)
16x16 (2)
16x16 (2)
16x16 (4)
16x16 (2)
S-video
mini DIN
8x4 (1)
8x8 (1)
16x16 (2)
16x16 (2)
8x8 (2)
4x4 (1)
4x4 (1)
Fiber optic
8x8 (1)
Sync
8x8
H or V (1)
16x16
H or V (2)
BNC
8x8
HV (2)
Optical (SFP)
HDMI
4x8 (2) 8x4 (2)
8x8 (2)
4x4 (1)
HDMI
16x16 (2)

About this Setup Guide

This setup guide helps you to easily and quickly set up, configure, and operate your Extron SMX matrix switcher using step by step instructions. It covers basic operations using the front panel controls and selected Simple Instruction Set (SIS commands, how to load and start the Windows®-based SMX Control Program, and how to connect to the built-in HTML pages for switcher operation.
N
N
About the SMX System MultiMatrix Switchers
The Extron SMX System MultiMatrix Switcher is a rack mountable, modular, configurable, multi-format system available in 3U, 4U, or 5U frames. Each frame has horizontal rear panel slots into which optional I/O boards can be inserted in any configuration and signal type as listed below:
As used in this guide the terms “video model” and
“audio model” refers to any SMX switcher that switches video and audio respectively. The terms "SMX matrix switcher", SMX switcher", "SMX", and "switcher" are refer to a typical SMX System MultiMatrix Switcher.
For detailed information on the product described in this
guide, refer to the SMX System MultiMatrix Switchers
User’s Manual (also referred to as the SMX User's Manual), available at www.extron.com, or the Extron CD.
™
)
1-2
The 3U enclosure has six single board slots, the 4U has eight and the 5U has ten slots. Each slot supports power and control connections to the main unit controller and can be configured by the user.
SMX System MultiMatrix Switchers • Introduction
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Page 7
SMX System MultiMatrix Switchers
Chapter Two
2
Installation
Rear Panel
Front Panel Overview
Page 8
Installation
RESET
RS232/RS422
REMOTE
LAN
ACT
LINK
1.2A MAX.
100-240V , 50-60Hz
8
7
14
5
6
3
2
14
3
2
VIDEO OUTPUTS
VIDEO INPUTS
ADDRESS
VIDEO
SDI / HDSDI OUTPUTS
SDI / HDSDI INPUTS
8
7
14
5
6
3
2
8
7
14
5
6
3
2
8
7
14
5
6
3
2
DIGITAL VIDEO
ADDRESS
S-VIDEO IN
S-VIDEO OUT
8
7
14
5
6
3
2
8
7
14
5
6
3
2
ADDRESS
S-VIDEO
S-VIDEO
YCY
C
14
3
2
58
7
6
14
3
2
58
7
6
ADDRESS
INPUTS
OUTPUTS
COMPUTER IN
5
6
7
8
1
2
3
4
5
6
7
8
1
2
3
4
COMPUTER OUT
ADDRESS
DVI-D INPUTS
1
2
3
4
DVI-D OUTPUTS
1
2
3
4
ADDRESS
ADDRESS
INPUTS
L 1 R
L 2 R
L 3 R
L 4 R
L 5 R
L 6 R
L 7 R
L 8 R
OUTPUTS
L 1 R
L 2 R
L 3 R
L 4 R
L 5 R
L 6 R
L 7 R
L 8 R
1
2
3
4
FIBER OPTIC
OUT
IN
OUT
IN
OUT
IN
OUT
IN
ADDRESS
5
6
7
8
FIBER OPTIC
OUT
IN
OUT
IN
OUT
IN
OUT
IN
2
7
8
9
10
11
1
4
5
3
12
6
13

Rear Panel

N
Figure 2-1 — An example of a 5U SMX rear panel
SMX Rear panel features:
a AC power connector b LAN Ethernet port c Reset button and LED d Remote serial port e - l I/O boards (optional) m Plane address switch
(for front panel see page 2-4)
SMX switchers are available in 3U, 4U, or 5U frames.
The number, type, and arrangement of I/O boards in your switcher may differ from that shown in figure 2-1.

Installation and cabling

Step 1 — Mounting
Turn off or disconnect all equipment power sources and rack mount the SMX,
following the detailed instructions in chapter 2, SMX System MultiMatrix Switchers User’s Manual found online at www.extron.com.
Step 2 — Connect inputs
Connect inputs from video and/or audio sources to the applicable I/O board connectors marked “Inputs” (see table on page 1-2 for connector/ signal types).
Step 3 — Connect outputs
Connect audio and video output devices to the applicable I/O board connectors marked “Outputs” (see table on page 1-2). See page A-3 for audio connector wiring details
2-2
SMX System MultiMatrix Switchers • Installation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Page 9
Step 4 — Connect control devices
LAN Ethernet port — Connect to an Ethernet LAN or WAN via this RJ-45 connector b to control the switcher from a remote location, using a PC’s Internet browser. See page A-2 for network cable termination method.
The Ethernet connection indicator LEDs marked “Link” and “Act”, indicate the status of the SMX’s Ethernet connection. The Link LED lights green when connected to an Ethernet LAN, and the Act LED flickers amber, as the devices communicate.
N
Remote port — For serial RS-232 or RS-422 control, connect a host computer or control system via this 9-pin D connector d. RS-232 protocol (default values):
• 9600 baud • 1 stop bit • no parity • 8 data bits • no ow control.
N
Step 5 — Connect power
AC power connector — Plug in a standard IEC power cord from a 100 to 240 VAC, 50 - 60 Hz power source into this receptacle
Step 6 — Set plane address
Set the plane address (0-15) with the 16 position (0-F) rotary encoder
Do not use standard telephone cables, as they do not support Ethernet
or Fast Ethernet. Do not stretch or bend cables as transmission errors could occur.
See chapter 4, “SIS
™
Programming and Control”, in the SMX User’s Manual, for definitions of the SIS commands. See chapter 5, “SMX Software” to install and use the control software.
.
a
m
.

Installing/swapping the Input/Output boards

The I/O boards used in any installation will vary and can be installed and changed as desired.
N
Follow the instructions on the card supplied with the boards.
All boards are hot-swappable, and can be installed without shutting
down the switcher and removing the power.
SMX System MultiMatrix Switchers • Installation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
2-3
Page 10
Installation, cont’d
SMX SERIES SWITCHER
I/O PLANE SELECT
INPUTS
1
2
3 4
5
6 7 8
9
10
11 1 2
13 14 15 16
OUTPUTS
CONTROL
1
2
3
4
5
6 7 8
9
10
11 1 2 13 14 15
0
ENTER PRESET
VIEW
ESC
1
2
3 4
5
6 7 8
9
10
11 1 2 13 14 15 16
MAIN
I/O CARDS
CONFIG
P
O
W
E
R
2
1
3
4
5
6

Front Panel Overview

Figure 2-3 — Front Panel features
I/O Plane address selection buttons — Select I/O planes (0-15),
a
and buttons 0 and 1 select RS-232 or RS-422 communication.
Input selection buttons — Select/switch inputs, creates and
b
removes ties, sets background illumination (press/hold inputs 0 and 1), or indicates output audio volume.
Output selection buttons — Select/switch outputs, creates and
c
removes ties, and indicates input audio gain/attenuation.
N
Control buttons — Enter, Preset, View, and Esc. Used to configure
d
unit, save/recall presets, create/remove/view ties, audio volume/gain adjustment, lock modes, and port configuration.
Power status LEDs — Indicates power status for main unit and
e
I/O boards.
Front panel configuration port — Connect a control system or
f
computer to this (RS-232) port, using an optional 9-pin D to
2.5 mm mini jack TRS RS-232 cable, part #70-335-01.
RS-232 protocol (default values): • 9600 baud • 1 stop bit
• no parity • 8 data bits • no ow control
Input and output buttons are also used to save and recall
global and plane addresses.
2-4
SMX System MultiMatrix Switchers • Installation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Page 11
SMX System MultiMatrix Switchers
Chapter Three
3
Front Panel Operation
Creating Ties
Viewing Ties
Muting or Unmuting Outputs
Removing Ties
I/O Presets
Setting the Front Panel Locks (Executive Modes)
Adjusting the Input Audio Level
Adjusting the Output Audio Volume
Reset Levels
Page 12
Front Panel Operation
Step 2 – Press and release the desired I/O Plane button.
I/O PLANE SELECT
1
2
3
4
5
6 7 8
9
10
11 12 13 14 15
0
I/O plane and input buttons lights green if on a video plane, red if on an audio plane, or amber if on a video and audio plane.
INPUTS
1
2
3 4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3
4
5
6 7 8
9
10
11 12 13 14 15 16
Step 3 – Press desired Input button.
Currently tied outputs light. Input 1 turns off.
Step 4 – Press and release desired output button(s).
INPUTS
1
2
3
4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3
4
5
6 7 8
9
10
11 12 13 14 15 16
Output button blinks. Enter button also blinks (green).
ENTER
Step 5 – Press and release Enter.
Button lights turn off. Ties are now made.
C O N T R O L
PRESET
ESCVIEW
ENTER
Step 1 – Press and release Esc.
Flashes green once. Clears pending changes.
C O N T R O L
PRESET
ESCVIEW
N An input can be tied to multiple outputs. An ouptuts can only have one input.

Creating Ties

3-2
SMX System MultiMatrix Switchers • Front Panel Operation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Page 13
I/O PLANE SELECT
1
2
3
4
5
6 7 8
9
10
11 12 13 14 15
0
Untied buttons light No input buttons light.
INPUTS
1
2
3 4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3 4
5
6 7 8
9
10
11 12 13 14 15 16
C O N T R O L
PRESET
ENTER
ESCVIEW
Step 1– Press the View button.
Last plane button used lights.
View button lights red
INPUTS
1
2
3
4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3
4
5
6 7 8
9
10
11 12 13 14 15 16
Step 3 – To view inputs tied to an output, press a tied output button.
I/O PLANE SELECT
1
2
3
4
5
6 7 8
9
10
11 12 13 14 15
0
Step 2 – To view ties for another plane, press that plane button.
Untied output buttons light. Muted outputs blink
INPUTS
1
2
3 4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3 4
5
6 7 8
9
10
11 12 13 14 15 16
Tied outputs and associated input light. Untied output buttons turn off.
Selected plane button lights
ENTER
Step 4 – Press and release Esc.
Esc blinks green once. Button lights turn off. No changes are made to ties.
C O N T R O L
PRESET
ESCVIEW
N If all outputs light, no outputs are tied. If no outputs light, all outputs are tied.
Maximum number of outputs lit corresponds to number of outputs on the I/O board (4, 8, or 16).

Viewing Ties

SMX System MultiMatrix Switchers • Front Panel Operation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
3-3
Page 14
Front Panel Operation, cont’d
Step 4 – To mute outputs, press and hold lit or unlit output button(s) for 2 seconds. To unmute outputs, press and hold blinking output button(s) for 2 seconds.
Muting – Selected previously lit buttons blink, indicating outputs are now muted. Unmuting – Previously blinking buttons remain lit, indicating those outputs are now unmuted.
INPUTS
1
2
3
4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3
4
5
6 7 8
9
10
11 12 13 14 15 16
ENTER
Step 5 – Press and release the View button.
All buttons turn off.
C O N T R O L
PRESET
ESCVIEW
N For video, only RGB is muted. Sync is not muted. For RGBHV systems, only the R, G, and B boards are muted, and the H and V boards remain active. All tied and untied outputs can be muted.
Follow steps 1 – 3 of “Viewing Ties”.
Follow steps 1 – 3 of “Creating Ties”.
Step 4 – Press and release desired lit output button(s).
INPUTS
1
2
3
4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3
4
5
6 7 8
9
10
11 12 13 14 15 16
Selected outputs blink. Enter button also blinks (green).
ENTER
Step 5 – Press and release Enter button to remove ties.
All buttons extinguish. Ties to selected ouptuts have been removed.
C O N T R O L
PRESET
ESCVIEW

Muting or unmuting Outputs

N
When front panel is in lockout mode 2, the output mute
status can be viewed only. No changes (i.e. muting or unmuting) can be made from the front panel.

Removing Ties

3-4
SMX System MultiMatrix Switchers • Front Panel Operation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Page 15
Preset
1
Preset5Preset
6
Preset
10
Preset
7
Preset13Preset14Preset
15
Preset
2
Preset8Preset
9
Preset3Preset
4
Preset11Preset
12
Preset
16
Preset
17
Preset21Preset
22
Preset
26
Preset
23
Preset29Preset30Preset
31
Preset
18
Preset24Preset
25
Preset19Preset
20
Preset27Preset
28
Preset
32
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
INPUTS
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
OUTPUTS
Preset
1
Preset5Preset
6
Preset
10
Preset
7
Preset
2
Preset8Preset
9
Preset3Preset
4
PLANE
GLOBAL
GLOBAL

I/O Presets

The SMX has a total of thirty-two global preset (using I/O buttons 1-16) and ten plane preset (input buttons 1-10) addresses available.
Global preset — Saves and recalls configurations for all planes. Use the input buttons (for presets 1 through 16) and output buttons (for presets 17 through 32) to save any current tie configuration to any one of the presets.
Plane preset — Saves and recalls the configurations for a specific plane, without affecting the other plane connections. Use input buttons 1-10 to save a plane preset.
Global and plane preset addresses
Read all the notes below.
N
Presets cannot be viewed from the front panel unless
recalled as the current configuration. Presets can be seen using the Windows
®
-based SMX Control Program.
Refer to the SMX User's Manual.
The current configuration and all presets are stored in non-volatile memory. When power is removed and restored, the current configuration remains active and all presets are retained.
Only lit presets can be recalled. When a preset is recalled, it replaces the current configuration, and overwrites all of the current ties in favor of its own ties. Current configuration is lost unless previously stored as a preset.
Audio gain settings are not saved with the preset and do not change when a preset is recalled. Only the audio and video ties are stored and recalled.
SMX System MultiMatrix Switchers • Front Panel Operation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
3-5
Page 16
Front Panel Operation, cont’d
Step 3 – (To save) Press and release the desired input or output button (here output 5, preset 21). – (To recall) Press and release the desired lit input or lit output button.
Selected button flashes red. Enter button also blinks (red).
ENTER
Step 2 – To save a global preset, press and hold the Preset button (for about 2 seconds). – To recall a global preset, press and release the Preset button.
INPUTS
1
2
3 4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3 4
5
6 7 8
9
10
11 12 13 14 15 16
Buttons for any previously saved global presets light red (here presets 8, 18, and 32). Any lit or unlit button can be saved to.
C O N T R O L
PRESET
ESCVIEW
INPUTS
1
2
3 4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3 4
5
6 7 8
9
10
11 12 13 14 15 16
ENTER
Step 4 – Press the Enter button to save or recall preset.
Current configuration is saved to global preset 21 and all buttons turn off.
C O N T R O L
PRESET
ESCVIEW
N Saving a preset – Preset button flashes red (shown here). Recalling a preset – button lights red.
ENTER
Step 1 – Press and release Esc.
Flashes green once and clears pending changes.
C O N T R O L
PRESET
ESCVIEW

Saving or recalling a global preset

3-6
SMX System MultiMatrix Switchers • Front Panel Operation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Page 17
ENTER
Step 5 – Press the Enter button to save or recall the plane preset.
Current configuration is saved to plane preset 3 and all buttons turn off.
C O N T R O L
PRESET
ESCVIEW
Step 4 – (To save) Press and release the desired input button (here plane preset 3). – (To recall) Press and release the desired lit input button.
Selected button flashes red. Enter button also blinks (red).
INPUTS
1
2
3 4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3 4
5
6 7 8
9
10
11 12 13 14 15 16
N At this time all global presets go out and any saved plane presets light red (here plane preset #7).
I/O PLANE SELECT
1
2
3 4
5
6 7 8
9
10
11 12 13 14 15
0
Step 3 – Press the desired plane button (here plane 0).
Plane button lights amber.
ENTER
Step 2 – To save a plane preset, press and hold the Preset button (for 2 seconds). – To recall a plane preset, press and release the Preset button.
C O N T R O L
PRESET
ESCVIEW
N Saving a preset – Preset button flashes red (shown here). Recalling a preset – Preset button lights red.
N At this time all lit presets are global presets, not plane presets.
N When saving the current plane configuration to a previously saved plane preset,
the existing data is overwriten.
Follow step 1 of “Saving or recalling a global preset”.

Saving or recalling a plane preset

Setting the Front Panel Locks (Executive Modes)

SMX System MultiMatrix Switchers • Front Panel Operation
The matrix switcher has three levels of front panel security lock.
Lock mode 0 — The front panel is completely unlocked and
Lock mode 1 (Executive mode) — All changes are locked from
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
all front panel controls are available. Basic and advanced features are available.
the front panel (except for setting Lock mode 2). Only View mode is available.
3-7
Page 18
Front Panel Operation, cont’d
Press and hold for about 2 seconds.
C O N T R O L
ESCVIEW
PRESET
ENTER
Lock mode 2: Preset, View, and Esc flash.
C O N T R O L
ESCVIEW
PRESET
ENTER
Lock mode 0: View and Esc flash.
Press and hold for 2 seconds.
C O N T R O L
ESCVIEW
PRESET
ENTER
C O N T R O L
ESCVIEW
PRESET
ENTER
To toggle between lock mode 2 and lock mode 0
Press and hold for about 2 seconds.
C O N T R O L
ESCVIEW
PRESET
ENTER
Lock mode 2: Preset, View, and Esc flash.
C O N T R O L
ESCVIEW
PRESET
ENTER
Lock mode 1: View and Esc flash.
Press and hold for 2 seconds.
C O N T R O L
ESCVIEW
PRESET
ENTER
C O N T R O L
ESCVIEW
PRESET
ENTER
To toggle between lock mode 1 and lock mode 2
Lock mode 2 (Advanced Executive mode) — Basic functions
are unlocked. Advanced features are locked and can be viewed only (default mode).
Basic features consist of: Making ties, saving and recalling presets, setting input audio
gain and attenuation, and changing lock modes. Advanced features consist of: Setting video and audio output mutes, setting audio output
volume, setting RGB delay (VGA, RGBHV boards), setting the rear panel remote port protocol and baud rate.
N

Selecting Lock mode 2 or toggling between mode 2 and mode 0

N
The switcher is shipped from the factory in Lock mode 2.
If the switcher is in Lock mode 0, this procedure selects
mode 2. Preset, View, and Esc buttons flash green twice.
If it is in Lock mode 2, this procedure selects mode 0 (unlocks the switcher). View and Esc flash green twice.

Selecting Lock mode 1 or toggling between mode 2 and mode 1

N
3-8
SMX System MultiMatrix Switchers • Front Panel Operation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
If the switcher is in Lock mode 1, this procedure selects
mode 2. Preset, View, and Esc buttons flash green twice.
If the switcher is in Lock mode 2, this selects mode 1. View and Esc buttons flash green twice.
Page 19
INPUTS
1
2
3 4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3 4
5
6 7 8
9
10
11 12 13 14 15 16
Step 1 – Press and release Esc.
Flashes green once and clears pending changes.
I/O PLANE SELECT
1
2
3
4
5
6 7 8
9
10
11 12 13 14 15
0
Plane button lights red, indicating an audio (signal) plane.
Step 2 – Press audio I/O plane button to be adjusted (here button 4).
INPUTS
1
2
3
4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3 4
5
6 7 8
9
10
11 12 13 14 15 16
I/O button 1 lights red.
Step 3 – Press and hold any I/O plane button until audio plane button flashes.
Selected audio plane button flashes red and I/O button turns off.
I/O PLANE SELECT
1
2
3
4
5
6 7 8
9
10
11 12 13 14 15
0
INPUTS
1
2
3 4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3 4
5
6 7 8
9
10
11 12 13 14 15 16
I/O button momentarily lights red until audio plane button flashes. I/O button 1 turns off.
Step 4 – Press the button for the input needing the audio level adusted (here 8).
Selected input button lights green, and View button lights red. The current audio level dB is indicated by the lit and flashing output buttons. Here buttons 1-4 lit and 5 flashing red indicates an input level of -9 dB. (See Input Audio Level Table for button lighting and dB levels.)
N V iew button lights red and output buttons are red when current audio level is negative dB, and Esc button lights red and output buttons are green when it is positive dB.

Adjusting the Input Audio Level

The audio level of each input can be displayed and adjusted through a range of -18 dB to +24 dB. The level can be adjusted from the front panel, or via RS-232or Ethernet connection.
N

Using the front panel

Example: Change inputs 8's audio level settings from -9dB to +20 dB. Input 8 is on audio plane 4.
Refer to the SMX User's Manual for adjustment methods
using SIS commands.
SMX System MultiMatrix Switchers • Front Panel Operation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
3-9
Page 20
Front Panel Operation, cont’d
INPUTS
1
2
3 4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3 4
5
6 7 8
9
10
11 12 13 14 15 16
INPUTS
1
2
3 4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3 4
5
6 7 8
9
10
11 12 13 14 15 16
Step 1 – Press and release Esc.
Flashes green once and clears pending changes.
I/O PLANE SELECT
1
2
3
4
5
6 7 8
9
10
11 12 13 14 15
0
Plane button lights red, indicating an audio (signal) plane.
Step 2 – Press audio I/O plane button to be adjusted (here button 4).
INPUTS
1
2
3
4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3 4
5
6 7 8
9
10
11 12 13 14 15 16
I/O button 1 lights red.
Step 3 – Press and hold any I/O plane button until audio plane button flashes.
Selected audio plane button flashes red and I/O button turns off.
I/O PLANE SELECT
1
2
3
4
5
6 7 8
9
10
11 12 13 14 15
0
INPUTS
1
2
3 4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3 4
5
6 7 8
9
10
11 12 13 14 15 16
I/O button momentarily lights red until audio plane button flashes. I/O button 1 turns off.
Step 4 – Press the button for the input needing the audio level adusted (here 8).
Selected input button lights green, and View button lights red. The current audio level dB is indicated by the lit and flashing output buttons. Here buttons 1-4 lit and 5 flashing red indicates an input level of -9 dB. (See Input Audio Level Table for button lighting and dB levels.)
ENTER
Step 5 – Press and hold View to decrease or Esc to increase audio level (here Esc).
Selected control button lights red.
C O N T R O L
PRESET
ESCVIEW
N V iew button lights red and output buttons are red when current audio level is negative dB, and Esc button lights red and output buttons are green when it is positive dB.
Selected input button remains lit. Outputs light, flash, or go out as the level changes. Here the dB is raised to +20 dB. Outputs 1-10 are lit green.
(See Input Audio Level Table for button lighting and dB levels.) Additional inputs can be adjusted by repeating steps 4 and 5.
Step 6 – Press Enter to leave the input audio level adjustment mode.
All buttons go out.
dB Color Output Buttons lit +/- dB Color Output Buttons lit +/-
24 green 12
23 green 12 flash
22 green 11
21 green 11 flash
20 green 10
19 green 10 flash
18 green 9
17 green 9 flash
16 green 8
15 green 8 flash
14 green 7
13 green 7 flash
12 green 6
11 green 6 flash
10 green 5
9 green 5 flash
8 green 4
7 green 4 flash
6 green 3
5 green 3 flash
4 green 2
3 green 2 flash
2 green 1
1 green 1 flash
0
3-10
SMX System MultiMatrix Switchers • Front Panel Operation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.

Input Audio Level Table

∆>
-1 red 1 flash
∆>
-2 red 1 flash
∆>
-3 red 2 flash
∆>
-4 red 2 flash
∆>
-5 red 3 flash
∆>
-6 red 3 flash
∆>
-7 red 4 flash
∆>
-8 red 4 flash
∆>
-9 red 5 flash
∆>
-10 red 5 flash
∆>
-11 red 6 flash
∆>
-12 red 6 flash
∆>
-13 red 7 flash
∆>
-14 red 7 flash
∆>
-15 red 8 flash
∆>
-16 red
∆>
-17 red 9 flash
∆>
-18 red 9
∆>
∆>
∆>
∆>
∆>
∆>
∆
8 flash
> = Esc
<= View
<
<
<
<
<
<
<
<
<
<
<
<
<
<
<
<
<
<
Page 21
INPUTS
1
2
3
4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3 4
5
6 7 8
9
10
11 12 13 14 15 16
INPUTS
1
2
3
4
5
6 7 8
9
10
11 12
13 14 15 16
OUTPUTS
1
2
3
4
5
6 7 8
9
10
11 12 13 14 15 16
Step 4 – Press the button for the output needing the audio volume adusted (here 3).
Selected output button lights green, and View button lights red. The current audio volume is indicated by the lit and flashing input buttons. Here input buttons 1-16 lit green indicate an output volume of 100% (0 dB attentuation). (See Output Audio Volume Table for button lighting and volume percentages.)
ENTER
Step 5 – Press and hold View to decrease or Esc to increase audio level (here View).
C O N T R O L
PRESET
ESCVIEW
Selected output button remains lit. Inputs light, flash, or go out as the volume changes. Here the volume is decreased to 65.5%. Inputs 1-10 are lit green, and 11 is flashing slowly. Additional outputs can be adjusted by repeating steps 4 and 5.
Step 6 – Press Enter to leave the output audio volume adjustment mode.
All buttons go out.
N
There is only one audio level setting per input and one per
output on an audio plane. The audio level and volume is shared by the left and right inputs and outputs.
Audio levels and volumes are stored in nonvolatile memory. When power is removed or restored, settings are retained.
If the audio is set to "follow all", at initial selection (step 2) the I/O plane and tied I/O buttons light amber. When an input or output button is held (step 3), the plane blinks red.

Adjusting the Output Audio Volume

The audio output level of each output can be displayed and adjusted through a range of 64 steps (1 dB per step 0% to 100%). The audio level can be adjusted from the front panel, RS-232, or through Ethernet. Adjustment is attenuation only.
N

Using the front panel

Example: Reduce output 3's (on plane 4) audio volume to 65.5%. Follow steps 1, 2, and 3 as shown in the previous section
("Adjusting the Input Audio Level"), page 3-9.
Refer to the SMX Users Manual for adjustment methods
using SIS commands. Front panel adjustment and viewing are only available when the unit is in Lock mode 0.
SMX System MultiMatrix Switchers • Front Panel Operation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
3-11
Page 22
Front Panel Operation, cont’d

Output Audio Volume Table

Volume
%
100 0 16 plane*out#
98.5 1 16 63 50.5 33 8 31
97.0 2 slow 62 49.0 34 slow 30
95.5 3 slow 61 47.5 35 slow 29
94.0 4 15 60 46.0 36 7 28
92.5 5 15 59 44.5 37 7 27
91.0 6 slow 58 43.0 38 slow 26
89.5 7 slow 57 41.5 39 slow 25
88.0 8 14 56 40.0 40 6 24
86.5 9 14 55 38.5 41 6 23
85.0 10 slow 54 37.0 42 slow 22
83.5 11 slow 53 35.5 43 slow 21
82.0 12 13 52 34.0 44 5 20
80.5 13 13
79.0 14 slow 50 31.0 46 slow 18
77.5 15 slow 49 29.5 47 slow 17
76.0 16 12 48 28.0 48 4 16
74.5 17 12 47 26.5 49 4 15
73.0 18 slow 46 25.0 50 slow 14
71.5 19 slow 45 23.5 51 slow 13
70.0 20 11 44 22.0 52 3 12
68.5 21 11 43 20.5 53 3 11
67.0 22 slow 42 19.0 54 slow 10
65.5 23 slow 41 17.5 55 slow 9
64.0 24 10 40 16.0 56 2 8
62.5 25 10 39 14.5 57 2 7
61.0 26 slow 38 13.0 58 slow 6
59.5 27 slow 37 11.5 59 slow 5
58.0 28 9 36 10.0 60 1 4
56.5 29 9 35 8.5 61 1 3
55.0
53.5 31 slow plane*out#
dB
Attenuation
30 slow 34 7.0 62 slow 2
Buttons
lit
SIS
commnand
*64V/v
51 32.5 45 5 19
*33V/v
Volume
%
52.0 32 8 plane*out#
5.5 63 slow 1
0 76 0 0
dB
Attenuation
Buttons
lit
commnand
SIS
*32V/v
3-12
SMX System MultiMatrix Switchers • Front Panel Operation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Page 23
RESET
RESET
RESET
RESET
Release, then immediately press and release again. Reset LED flashes in confirmation.
Modes 3, 4, and 5
Press and hold the Reset button.
Mode 1
Reset LED flashes once, twice, or three times.
Press and hold for 3, 6, or 9 seconds.
Apply Power
1
2
RESET
Release Reset button.

Reset Levels

The rear panel has a recessed Reset button (see page 2-2, c) that initiates four levels of resets (numbered 1, 3, 4, and 5). Use a pointed stylus, ballpoint pen, or Extron Tweeker to access it and enter the reset levels.
See the table on next page for a summary of the modes.
C
Review the reset modes carefully. Using the wrong
reset mode may result in unintended loss of flash memory programming, port reassignment, or a controller reboot.
N
The reset modes listed below close all open IP and Telnet
connections and close all sockets. Also, the following modes are separate functions, not a continuation from mode 1 to mode 5.
If the reset button is continuously held down, the I/O lights blink every 3 seconds and enter a different reset level, corresponding to modes 3, 4, and 5.

Reset mode uses

Use mode 1 to revert to the factory default firmware version if incompatibility issues arise with user-loaded firmware. See notes on next page.
Use mode 3 to restart the communication and control events.
Use mode 4 to reset most IP protocols to their default settings.
Use mode 5 to restore the switcher to the default conditions
N
To reset the switcher:
Mode 5 reset clears most adjustments. To save these
settings, use the Windows-based SMX Control Program and the File > Save MATRIX settings as... selection before you perform this reset (see chapter 4, “SIS Programmer's Guide”).
.
SMX System MultiMatrix Switchers • Front Panel Operation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
3-13
Page 24
Front Panel Operation, cont’d

Reset Mode Table

Mode Action Result
Hold down the recessed
1
Reset button while applying power to the switcher.
3
Hold down the Reset button for 3 seconds, until
the Reset LED blinks once, then press Reset
momentarily (<1 second) within 1 second.
4
Hold down the Reset button for 6 seconds, until
the Reset LED blinks twice (once at 3 seconds,
again at 6 seconds) then press Reset momentarily (<1 second) within 1 second.
5
Hold down the Reset button for 9 seconds, until the
Reset LED blinks three times (once at 3 seconds,
again at 6 seconds, and then again at 9 seconds). Then press Reset momentarily (<1 second) within 1 second.
Defaults switcher to factory installed firmware.
Event scripting will not start if the switcher is powered on in this mode. All user files and settings (drivers, adjustments, IP settings, etc.) are maintained. See notes below.
Mode 3 turns events on or off. During resetting, the Reset LED flashes 2 times if events are starting, 3 times if events are stopping.
Mode 4:
• Enables ARP capability.
• Sets IP address to factory default.
• Sets subnet address to factory default.
• Sets gateway address to factory default.
• Sets port mapping to factory default.
• Turns DHCP off.
• Turns events off.
The Reset LED flashes four times in quick succession confirming the reset.
Mode 5 performs a complete reset to factory defaults (with the exception of the firmware):
• Does everything mode 4 does.
• Resets almost all real time adjustments:
clears all ties and presets, clears all audio or RS-232 mutes, clears all I/O grouping, clears all RGB delay settings to zero, and clears all input and output audio settings.
• Resets all IP options.
• Removes/clears all les for the switcher.
The reset LED flashes four times in quick succession confirming the reset.
3-14
N
After a mode 1 reset is performed, update the switcher’s
firmware to the latest version. Do not operate the switcher firmware version that results from the mode 1 reset. If you want to use the factory default firmware, you must upload that version again.
If you do not want to update firmware, or you performed a mode 1 reset by mistake, cycle power to the switcher to return to the firmware version that was running before the mode 1 reset. Use the 0Q SIS command to confirm that the factory default firmware is no longer running (look for the asterisk [*] following the version number
).
SMX System MultiMatrix Switchers • Front Panel Operation
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Page 25
SMX System MultiMatrix Switchers
Chapter Four
4
SIS™ Programmer's Guide
Selected SIS™ Commands
SIS Command Tables
Page 26
Programmer's Guide

Selected SIS™ Commands

The switchers use Simple Instruction Set (SIS) commands for operation and configuration. These commands can be run from a PC connected to either of the switcher’s serial ports or the Ethernet port. See b and connection information.
N
The tables that begins on the page 4-4 are a partial
list of SIS commands. For a complete list, refer to the SMX User's Manual, chapter 4, “Programmer’s Guide”.

Establishing a network (Ethernet) connection

1. Open a TCP socket to port 23 using the switcher’s IP address.
N
The switcher responds with a copyright message including
2. If the switcher is not password-protected, the device is
If the switcher is password protected, enter the appropriate
The factory default IP address is 192.168.254.254.
the date, the name of the product, firmware version, part number, and the current date/time.
now ready to accept SIS commands.
password. If accepted, the switcher responds with Login User or Login Administrator. If the password is not accepted, the Password prompt reappears.
on page 2-2, and f on page 2-6, for
d
4-2
Connection time-outs
The Ethernet link times out and disconnects after a designated period of time of no communications. By default, this time-out value is set to five minutes but the value can be changed.
N
Number of connections
A switcher can have up to 200 simultaneous TCP connections, including all HTTP sockets and Telnet connections. When the limit is reached, the switcher accepts no new connections until some have been closed. No error message or indication is given that the limit has been reached. To maximize performance unnecessary open sockets should be closed.
Verbose mode
Telnet connections to a switcher can be used to monitor changes that occur on the switcher. The Telnet session must be in verbose mode 1 or 3. See the Verbose Mode command in the SIS command tables.
Extron recommends leaving the default time-out at five
minutes and periodically issuing the Query (Q) command to keep the connection active or disconnecting the socket and reopening the connection when necessary.
SMX System MultiMatrix Switchers • Programmer's Guide
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Page 27
Host-to-switcher instructions
SIS commands consist of one or more characters per command field and do not require any special characters to begin or end the sequence. Switcher response to an SIS command ends with a carriage return and a line feed, which signals the end of the character string (string = one or more characters).
]
= CR/LF (carriage return/line feed)
} =
Carriage return (no line feed)
Error messages
E01 = Invalid input number E24 = Privilege violation E10 = Invalid command E25 = Device not present (invalid plane/slot) E11 = Invalid preset number E26 = Maximum number of connections exceeded E12 = Invalid output number E27 = Invalid event number E13 = Invalid parameter E28 = Bad filename/file not found E14 = Invalid for this configuration
EDID — Extended Display Identication Data
A communications protocol or instruction set for the identification of display devices to computers using the DDC (Display Data Channel) transmission standard. See page 4-10 for SIS commands.
EDID Minder Table — DDC source selection
SIS value X3@ Resolution Refresh
(Hz)
0 Automatic 21 1280x1024 60
1 Output 1 22 1280x1024 75
2 Output 2 23 1365x768 60
3 Output 3 24 1365x768 75
4 Output 4 25 1366x768 60
5 Output 5 26 1366x768 75
6 Output 6 27 1400x1050 60
7 Output 7 28 1600x1200 60
8 Output 8 29 480p 60
9 640x480 60 30 576p 50
10 640x480 75 31 720p 50
11 800x600 60 32 720p 60
12 800x600 75 33 1080i 50
13 852x480 60 34 1080i 60
14 852x480 75 35 1080p 50
15 1024x768 (default) 60 36 1080p 60
16 1024x768 75 37 User assigned
17 1024x852 60 38 User assigned
18 1024x852 75 39 User assigned
19 1280x768 60 40 User assigned
20 1280x768 75
SIS value X3@ Resolution Refresh
= Space character
•
(Hz)
SMX System MultiMatrix Switchers • Programmer's Guide
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
4-3
Page 28
4-4

SIS Command Tables

Command ASCII command
SMX System MultiMatrix Switchers • Programmer's Guide
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Output switching by plane
The & tie command for RGBHV and the % tie command for video can be used interchangeably.
N
Tie input to an output (RGBHV)
Tie input to an output (video)
Tie input to an output (audio)
Tie input to an output (all)
N
Tie input to all (RGBHV)
Tie input to all (video)
Tie input to all (audio)
Tie input to all (audio and video)
The ! tie command can be used for switching both video signals and audio signals with the same plane address.
Commands can be entered back-to-back in a string with no spaces. For example: 1*1*1&001*002*002&001*003*003&001....
The SMX supports 1-, 2-, and 3-digit numeric entries (1*1*1!, 01*02*02&, or 001*003*003%). The & tie command for RGB and the % tie command for video can be used interchangeably. The & read tie command for RGB and the % read tie command for video can be used interchangeably.
(host to switcher)
X2@*X@*X# & X2@OutX#•InX@•RGB
X2@*X@*X# % X2@OutX#•InX@•Vid
X2@*X@*X# $ X2@OutX#•InX@•Aud
X2@*X@*X# ! X2@Out
X2@*X@*
X2@*X@*
X2@*X@
X2@*X@
Response
(switcher to host)
•InX@•All
X#
&
%
$ X2@InX@•Aud
*
! X2@InX@•All
*
X2@InX@
X2@InX@
•RGB
•Vid
]
]
]
]
]
]
]
]
Programmer's Guide, cont’d
Additional description
Tie input X@ to output X# on plane
X2@ for RGB signals.
Tie input X@ to output X# on plane
X2@ for video signals.
Tie input X@ to output X# on plane
X2@ for audio signals.
Tie input X@ to output X# on plane
X2@ for all signals.
Tie input X@ to all outputs on plane
X2@ for RGB signals.
Tie input X@ to all outputs on plane
X2@ for video signals.
Tie input X@ to all outputs on plane
X2@ for audio signals.
Tie input X@ to all outputs on plane
X2@, all signals.
X@ = Input number 01 – (maximum number of inputs for your model), 00 = untied
N
X# = Output number 01 – (maximum number of outputs for your model) X2@
= Plane number 00 – 15, 90-99 (virtual plane)
Page 29
Command ASCII command
SMX System MultiMatrix Switchers • Programmer's Guide
(host to switcher)
Quick multiple tie
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Make multiple ties
Example:
This command activates all I/O switches simultaneously.
N
E+QX2@*X@*X# !
...
X2@*X@*X#$
E+Q01*3*4!01*3*5%..
01*3*6$
View ties
If the view follow-all tie command (!) is used for an output with a break-away tie, the switcher responds with an error message, E14.
N
View video output tie
View RGBHV output tie
View audio output tie
X2@*X#% X@
X2@*X#& X@
X2@*X#$ X@
RGB/Video mute
RGB/video mute
RGB/video unmute
Read RGB mute
RGB/video mute per plane
RGB/video unmute per plane
4-5
N X@ = Input number 01 – (maximum number of inputs for your model), 00 = untied
X# = Output number 01 – (maximum number of outputs for your model)
X2@*X#*1B/b X2@VmtX#*1 X2@*X#*0B/b X2@VmtX#*0 X2@*X#B/b X( X2@*1*B/b X2@Vmt00*1 X2@*0*B/b X2@Vmt00*0
X( = Mute status 0 = off, 1 = on X2@
= Plane number 00 – 15
]
}
Response
(switcher to host)
Qik
]
Qik
]
]
X2@OutX#•InX@•Vid
]
]
X2@OutX#•InX@•Aud
] ]
]
] ]
]
]
Additional description
Make multiple ties with one command entry.
Tie plane 01's input 3 to outputs 4, 5, and 6.
View video input tied to output X# on plane
(in verbose mode) View RGBHV input tied to output X#
on plane View audio input tied to output X#
on plane
(in verbose mode)
Mute RGB/video output X#. Unmute RGB/video for X#. Read RGB/video output X#.
Mute RGB/video plane.
Unmute RGB/video plane.
X2@.
X2@.
X2@.
Page 30
4-6
Command ASCII command
(host to switcher)
Audio mute
SMX System MultiMatrix Switchers • Programmer's Guide
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Audio mute
Audio unmute
Read audio mute
Audio mute entire plane
Audio unmute entire plane
X2@*X#*1Z/z X2@AmtX#*1 X2@*X#*0Z/z X2@AmtX#*0 X2@*X#Z/z X( X2@*1*Z/z X2@Amt X2@*0*Z/z X2@Amt00
View mute
View output mutes (per plane)
E X2@VM
Global presets (all planes)
Save current ties as a global preset
Example:
Recall a global preset
Example:
N If you attempt to recall a preset that has not been saved, the SMX responds with the E11 error code.
X1!, SprX1!
9,
X1!. RprX1!
5.
}
Response
(switcher to host)
] ]
]
1
00*
]
0
*
]
2
X1$1X1$
Mut
X2@•X1$
...X1$
1
X1$
n
]
]
Spr09
]
]
Rpr05
]
2
...X1$
Additional description
Mute audio output X#. Unmute audio for X#. Read audio output X#.
Mute audio.
Unmute audio.
View output mute for plane X2@.
n
(in verbose mode)
]
Save the current set of ties as global preset
X1!. The command character is
a comma (,). Save current tie set as preset 9.
Recall global preset X1!, and becomes the current configuration. Command character is a period (.).
Recall preset 5 as current configuration.
Programmer's Guide, cont’d
N X#
X( X1! = Preset number 01 – 32 (global presets), 1-10 (plane presets) X1$ X2@
= Output number 01 to maximum number of outputs = Mute status 0 = off, 1 = on
= Video/audio mute status 0 = no mutes, 1= video mute, 2 = audio, 3 = video and audio mute
= Plane address 00 to 15 (for 16 planes)
Page 31
Command ASCII command
SMX System MultiMatrix Switchers • Programmer's Guide
Plane presets
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Save current ties as a plane preset
Recall a plane preset
(host to switcher)
X2@*X1!*0, X2@SprX1!
X2@*X1!
Virtual (multi plane) denition
Write virtual plane address
Read virtual plane address
EX2(,X2@
...
X2@
E X2(MP
Front panel lockout (executive mode)
Lock front panel (advanced functions)
Lock front panel (advanced and basic functions)
Unlock front panel 0X/x
View front panel lock status X/x
For full Lock mode details, refer to chapter 3, "Setting the Front Panel Locks (Executive Modes)" section.
N
X(
N
= Executive mode: 0 = unlocked (all functions); 1= locked (basic and advanced); 2 = locked (advanced, default value)
2X/x
1X/x
X1! = Preset number 01 – 32 (global presets), 1-10 (plane presets) X2@
= Plane number 00 – 15
4-7
X2( = Virtual plane number 90 –99
n
MP
*0.
}
1
,X2@
}
Response
(switcher to host)
X2@
2
,
MpvX2(,X2@
X2@
Exe2
Exe1
Exe0
X(
]
Rpr
X1!]
1
,X2@2, ...X2@
]
]
]
]
1
,X2@2,...X2@
n
]
Additional description
Save the current set of ties as plane preset
X1!. The command character is
a comma (,). Recall plane preset X1!, which becomes
the current configuration. The command character is a period (.).
n
Write virtual plane address (90 to 99).
]
Read virtual plane address.
Enable advanced executive mode.
Enable executive mode.
Disable executive mode.
= status of executive mode.
X(
Page 32
4-8
Command ASCII command
Information requests
SMX System MultiMatrix Switchers • Programmer's Guide
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Query firmware version Q
Query system status S
Query switcher information (general) per plane (16 actual and 10 virtual) plus board configuration
Query plane address per slot
N
Firmware version/part number/information is for the primary frame only.
N
Example:
Example:
The I response gives 26 parameters, the first 16 (V_x_A_x_) are plane information (planes 0-15), and the next are virtual planes 1-10 (90-99).
N
Slot 1 2 3 4 5 6 7 8 9 10
Example: stat 00•01•--•02•--•--•03•--•03•03] (5U frame, 10 slots)
Slot 1 00 the board address installed in slot 1 is plane 00 Slot 2 01 the board address installed in slot 2 is plane 01 Slot 3 -- No board installed
X@ = Input number 01 – (maximum number of inputs for your model), 00 = untied
(host to switcher)
Q
S Sts0* 3.31 4.98 24.22 +100.40 03305 03308 1 0] (verbose response)
I
ESTAT
X# = Output number 01 – (maximum number of outputs for your model) X2! = Firmware version number X2@ = Plane number X2^ = Fan speed (rpm) X2$ = Voltage (+ or - voltage) X7& = Primary power supply (0 = not installed, 1 = OK X2% = Temperature X7* = Secondary (redundant) power supply (0 = not installed, 1 = OK)
}
Response
(switcher to host)
X2!
]
1.00
]
X2!
Ver01*
]
X2$•X2$•X2$•X2%•X2^•X2^•X7&•X7*
3.31 and 4.98 are power supply voltages; 24.22 is fan voltage, 100.40 (degrees F) is the temperature, 03305 is fan 1 rpm, 03308 is fan 2 rpm, 1 is primary power supply (OK).
0
V
X@
XX#0AX@0XX#0• ...VX@
VX@25XX#25AX@25XX#
V16x16A16x16•V--X--A--X--•V--X--A--X--•V--X--A--X--
X2@
Stat
(slot 1)
X2@
•X2@
(slot 1)
(slot 2)
•X2@
•...X2@
(slot 2)
25
]
•...X2@
Additional description
The firmware version is 1.00 (sample value).
(verbose response)
]
16
XX#16AX@16XX#
(slot 6/8/10)
]
(slot 6/8/10)
16
(verbose response)
]
•
...
•
...V--X--A--X--]
Programmer's Guide, cont’d
Page 33
Command ASCII command
SMX System MultiMatrix Switchers • Programmer's Guide
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Query part number and slot information
Example: *N Pno60-857-01.L04J07G00G00G00G15D00D15C00C15
where X2#n
x
and n
is the number of the slot the board is installed in.
N
n1 = Slot 1 L04 DVI board (L) 4x4 configuration (04) - 1 slot board
2
= Slot 2 J07 HD-SDI board (J) 8x8 configuration (07) - 1 slot board
n
3
= Slot 3 G00 Slot 3 is covered by VGA board (G) no board (0)
n
4
= Slot 4 G00 Slot 4 is covered by VGA board (G) no board (0)
n
5
= Slot 5 G00 Slot 5 is covered by VGA board (G) no board (0)
n
6
= Slot 6 G15 VGA board (G) 1616 configuration (15) - 4 slots board
n
7
= Slot 7 D00 Slot 7 is covered by S-video BNC board top (D) no board (0)
n
8
= Slot 8 D15 S-video BNC top board (D) 1616 configuration (15) - 2 slots (top) of 4
n
9
= Slot 9 C00 Slot 9 is covered by S-video BNC board bottom (C) no board (0)
n
10
= Slot 10 C15 S-video BNC top board (C) 1616 configuration (15) - 2 slots (bottom) of 4
n
N
x
= XYZ; X = type of board (B-T & X), YZ = board size (00-15)
For all combinations see tables at right.
Upper table gives X value. Lower table gives YZ value.
A slot response can show either no board installed (X00), or the slot
is covered by a multi slot board as shown in example above; slots 3, 4, and 5, (G00) are covered by the 1616 VGA board in slot 6.
(host to switcher)
N
*N
4-9
Response
(switcher to host)
60-xxx-yy
60-xxx-yy. Pno 60-xxx-yy.X2#n
X2#n1X2#n2X2#n
Reference # (YZ)
15 16x16
08 8x8x2 For sync and S-video
07 8x8
06 8x4
05 4x8
04 4x4
00 No board installed or slot
Additional description
3
..... X2#n
1
X2#n2X2#n
(X) Board Type (X) Board Type
B Video L DVI
C S-video M DVI
D S-video N DVI PRO
E Wideband O HDMI
F S-video DIN P FOMX 1616
G VGA Q FOMX 88
H VGA R RESERVED
I Audio analog S RESERVED
J SDI/HDSDI T RESERVED
K Sync X No board installed
6/8/10
]
.... X2#n
6/8/10
(verbose response)
]
3
Board Size Note
covered by multi slot board
Refer to next slot for size of board.
Page 34
4-10
Command ASCII command
(host to switcher)
EDID (Extended Display Identication Data) commands
SMX System MultiMatrix Switchers • Programmer's Guide
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Assign EDID data to input
Assign EDID data to all inputs
Save output #1 EDID data to user space
View EDID data assigment
Export EDID file data
Import EDID file data to user file location
PN
For EDID table see page 4-3 in this guide or refer to the online SMX User's Manual.
X0!
N
Input number (for tie) 01 – (maximum number of inputs for your model)
=
X3)
= Slot address 01 – 10
X3@
= EDID reference file for DDC data
EDID monitors as reference
EAX3)*X0!*X3@EDID EA X3)*X3@*EDID ESX3)*X3@EDID
EA X3)*X0!EDID
EEX3)*X3@EDID
EIX3)*X3@EDID
, 9-36 = factory fixed rates, 37-40 = user definable
X6) = EDID file data block, 128 bytes of binary data
Response
(switcher to host)
EdidAX0!*X3@
X3)
}
EdidA
}
}
}
}
X6)
}
00 – 40, where 15 = default, 0 = automatic, 1-8 = stored from connected
X3)
EdidSX3@
X3)
X3@
EdidA
X3) X6) X3)
EdidEX3@*X6) EdidIX3@
X3)
*X3@
00
]
]
X0!*X3@ ] Verbose mode.
]
]
Additional description
]
]
Only applies where X3@ = 37 to 40.
] Verbose mode.
Only applies where X3@ = 37 to 40.
Programmer's Guide, cont’d
Page 35
Command ASCII command
(host to switcher)
SMX System MultiMatrix Switchers • Programmer's Guide
IP setup commands
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Set IP address
View IP address
Set subnet mask
View subnet mask
Set gateway IP address
View gateway IP address
Set E-mail events for recipient
View E-mail events for recipient
X1( = Subnet mask
N
X3) = Slot address,
00 (for F and P of X4#), 01 up to 10 (for I of X4#)
E X3$CI
ECI E X1(CS
ECS E X3%CG}
ECG EX4#X4!,X3),X4$,X4%EM
E X4#X4!,X3),X4$EM
X3$ = IP address X3% = Gateway address X4# = Notification selection 1: I (inputs), F (fans), P (power supply)
4-11
X4! = E-mail account, 65 to 72 X4$ = Notification selection 2: If X4# = I then X4$ = 00 (all inputs) or 1 to 16.
If If
X4# = F then X4$ = 00 (both fans), or 01 (fan 1), or 02 (fan 2).
X4# = P then X4$ = 00 (both power supplies), or 01 (PS 1), or 02 (PS 2).
X4% = Notify when?: 0 = no response, 1 = fail/missing, 2 = fixed/restored, 3 = both ½, 4 = suspend, 5 =resume
}
}
}
}
}
Response
(switcher to host)
Ipi•
X3$
Ips•X1(
X1(
Ipg•X3%
X3%
}
X3)
}
X4%X4%X4%
X3$]
]
]
]
] X3%
]
IpeX4#X4!*X4$*X4%
...X4%
]
Additional description
= IP address in the format
X3$
###.###.###.###. Leading zeros in all the four fields are optional for setting values.
X1( = subnet mask in the format
###.###.###.###. Leading zeros in all four fields are optional.
= gateway IP address in the format ###.###.###.###. Leading zeros in all the four fields are optional.
]
Page 36
4-12
Command ASCII command
(host to switcher)
IP setup commands cont'd
SMX System MultiMatrix Switchers • Programmer's Guide
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Set verbose mode
The SMX can send out unsolicited information (such as a notice of a change in input or some other setting). This a verbose (wordy)
N
relationship between the switcher and a connected device. For a direct RS-232/422 connection, the SMX is set for verbose mode by default. When the SMX is connected via Ethernet, verbose mode is disabled by default in order to reduce the amount of communication traffic on the network. To use verbose mode with a switcher connected via Ethernet, you must set this mode to on each time you reconnect to the SMX.
E X3&CV}
Response
(switcher to host)
Vrb
X3&]
Programmer's Guide, cont’d
Additional description
Enable or disable verbose mode and/or tagged responses, in which additional information is given in query response.
View verbose mode
Reset commands
Reset all device settings to factory settings
Excludes IP settings, e.g., IP address, subnet mask, and gateway address. Does not remove file system.
N
Absolute system reset
Includes resetting IP address to 192.168.254.254 and subnet mask to 255.255.0.0. Firmware version remains same.
N
N
= Verbose mode: 0 = neither verbose mode nor tagged responses enabled; 1 = verbose enabled, no tagged responses (default);
X3&
2 = tagged responses enabled, verbose mode disabled; 3 = verbose mode and tagged responses enabled
CV
E
} X3& ]
ZXXX
E
E
ZQQQ
}
}
Zpx
Zpq
]
]
Clears all ties and presets, audio gain and volume, and resets unit to factory default.
Clears all ties and presets, and resets unit to factory default (mode 5 reset).
Page 37
SMX System MultiMatrix Switchers
Chapter Five
5
Conguration and Control
Installing and Starting the SMX Control Program
Accessing the HTML Pages
Using the Web Pages to Configure the SMX
Page 38
Conguration and Control
SMX Control Program
Installing and Starting the SMX Control
Program
The switcher can be operated via the Windows®-based SMX Control Program. This program is contained on the Extron Software Products CD-ROM (included with the switcher). Install and run this program on a Windows-based PC connected to either of the switcher’s serial ports or the Ethernet port. See
and d, on pages 2-2 and 2-3, or
b
information. It cannot be run from the CD-ROM.
N
For full details on operating the program, refer to the
SMX User's Manual, chapter 5, “SMX Software”.

Installing the program

1. Insert the CD-ROM into the drive. The CD self starts.
The Extron software CD window appears.
f on page 2-4,
for connection
5-2
N If the CD does not self start, run Launch.exe from the CD.
2. Click the Software tab.
3. Scroll to the SMX Control Program and click Install.
4. Follow the on-screen instructions. The installation
program creates a C:\Program Files\Extron\SMX folder. Within this are created 3 icons for:
• SMX Control pgm
• SMX Help
• Uninstall SMX Control pgm
SMX System MultiMatrix Switchers • Conguration and Control
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Page 39

Starting the program

1. Click Start > Programs > Extron Electronics > SMX Control Program > SMX Control Pgm icon.
The Comm Port Selection window appears.
2. Choose the comm (serial) port that is connected to the
switcher or IP [LAN].
N
Click OK.
If you selected a comm port in step 2, the SMX Control
Program is ready for operation.
3. If you selected IP [LAN] in step 2, the IP Connection window appears.
For a comm port, check the baud rate displayed in the
comm port selection window. To change the baud rate, click the Baud button, double-click the desired baud rate.
a. Examine the Matrix IP Address field, which displays
the last Matrix IP address entered and a drop down box with a list of the most recently used IP addresses.
If listed, select the applicable IP address, or enter the
correct IP address in the field.
N
SMX System MultiMatrix Switchers • Conguration and Control
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
192.168.254.254 is the factory-specified default IP address.
b. If the switcher is password protected, enter the
appropriate administrator or user password in the Password field.
c. Click Connect. The SMX Control Program is ready for
operation.
5-3
Page 40
Conguration and Control, cont'd

Accessing the HTML Pages

Another way to operate the switcher is via its factory-installed HTML pages, which are always available and cannot be erased or overwritten. The switcher’s HTML pages are accessible through its LAN port, connected via a LAN or WAN, using a Web browser such as Microsoft page 2-3 for connection information.
N
If your Ethernet connection to the matrix switcher is
unstable, try turning off the proxy server in your Web browser. In Microsoft Internet Explorer, click Tools > Internet Options > Connections > LAN Settings, uncheck the Use a proxy server... box, and click OK.
®
Internet Explorer®. See d on
N
. Start the Web browser program.
1
2. Click in the browser’s Address field.
3. Enter the matrix's IP address in the Address field.
N
4. Press the keyboard Enter key. The switcher checks to see if
If the switcher is not password protected, it displays the
If the switcher is password protected, the switcher
N
5. Enter the appropriate administrator or user password in
. The switcher displays the HTML start-up page. The
6
For details on operating the switcher via HTML pages,
refer to the SMX Users Manual, chapter 6, “HTML Operation”.
192.168.254.254 is the factory-specified address.
it is password protected.
HTML start-up page. The switcher is ready for operation via HTML remote control.
displays the Connect to xx.xx.xxx.xx Password page.
A user name entry is not required.
the Password field and click OK.
switcher is ready for operation via HTML remote control.
5-4
SMX System MultiMatrix Switchers • Conguration and Control
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Page 41
Using the Web Pages to Congure the SMX
The switcher settings can be configured via LAN /WAN web pages using a suitable Internet browser (Internet Explorer®, Firefox®).
To view and configure the switcher via Web pages:
1. If not already done, connect the SMX to a PC using the rear panel RJ-45 LAN connector.
2. Open the Internet browser on the host computer, and in the address bar type the IP address for the SMX switcher.
N The default IP address is 192.168.254.254. Check with
the administrator if the IP address has been changed.
The browser opens the SMX Matrix Switcher Series Default Web Page (see screen shot), at the System Status page.
SMX default Web page — system status
There are three other pages, the Configuration page, the File Management page, and Control page. Any of these pages can accessed by clicking on the applicable tab.

Status page

This page allows the user to monitor the system. Settings shown are not configurable from this page.
Click in the left column to access System Status, Physical Configuration, and DSVP pages.
SMX System MultiMatrix Switchers • Conguration and Control
Also refer to the SMX MultiMatrix Switchers User’s Manual at www.extron.com.
5-5
Page 42
Conguration and Control, cont’d
Conguration page
This page gives access to the following major settings: System Settings, Passwords, Email Settings and Firmware Upgrade.
Click in the left column to access each page section.

File Management page

This page allows files to be uploaded and deleted from the server within the SMX.

Control page

This page has two sections: User Control and Presets.
The User Control section allows, for each plane, the input to output ties to be set and viewed, input audio gain/attenuation, and output audio volume settings to be adjusted. Audio and video signals can be muted or unmuted per output from this section.
In addition, where DVI boards are installed, EDID configurations can be set from this page.
5-6
SMX Control Web page — User Control
From the Presets section, global and plane presets can be saved and recalled.
Click in the left column to access each page section.
N
SMX System MultiMatrix Switchers • Conguration and Control
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
For full details on using the Web pages refer to the
SMX User's Manual, available at www.extron.com.
Page 43
SMX System MultiMatrix Switchers
Appendix A
A
Reference Material
Cable and Connector Wiring
Installing the Input/Output Boards
Page 44
Reference Material
12345678
RJ-45 Connector
Insert
Twisted
Pair Wires
Pins:
Side View
Straight-through Cable
(for connection to a switch, hub, or router)
End 1 End 2
Pin Wire Color Pin Wire Color
1 white-orange 1 white-orange 2 orange 2 orange 3 white-green 3 white-green 4 blue 4 blue 5 white-blue 5 white-blue 6 green 6 green 7 white-brown 7 white-brown 8 brown 8 brown
Crossover Cable
(for direct connection to a PC)
End 1 End 2
Pin Wire Color Pin Wire Color
1 white-orange 1 white-green 2 orange 2 green 3 white-green 3 white-orange 4 blue 4 blue 5 white-blue 5 white-blue 6 green 6 orange 7 white-brown 7 white-brown 8 brown 8 brown
N
For SMX series specifications refer to the SMX User's
Manual online or on the supplied CD, or to the product's
Web page online at www.extron.com.

Cabling and Connector Wiring

Ethernet cables must be of the correct type, properly terminated relevant to the application, and with the correct pinout.

Choosing a network cable

Use Category (CAT) 3, 4, 5, 5e, or 6 unshielded twisted pair (UTP) or shielded twisted pair (STP) cables, terminated with RJ-45 connectors. Ethernet cables are limited to 328' (100 m). Half-duplex and full-duplex Ethernet connections allowed.
The cable used depends on the network speed:
10 Mbps (10Base-T Ethernet) requires, at a minimum, • CAT 3 UTP or STP cable.
100 Mbps (100Base-T Fast Ethernet) requires, at a • minimum, CAT 5 UTP or STP cable.

Terminating the network cable

Terminate as either a patch or a crossover cable (see below).
Patch (straight) cable• — Connecting the SMX to an Ethernet hub, router, or switcher also hosting a controlling computer
Crossover cable• — Direct connection between the SMX and a controlling computer
A-2
RJ-45 connector pinout tables
SMX System MultiMatrix Switchers • Reference Material
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Page 45
Unbalanced Stereo Input
Tip
Sleeve
Sleeve
Tip
L R
Unbalanced Mono Input
Balanced Mono Input
L R
Tip
Ring
Sleeve
Tip
Ring
L R
Tip
Sleeve
Tip
Sleeve
Balanced Stereo Input
L R
Tip
Ring
Sleeve
Tip
Ring
Do not tin the wires!
Tip (+)
Sleeve ( )
Sleeve ( )
Ring (-)
Tip (+)
RCA Connector
3.5 mm Stereo Plug Connector
(balanced)
Unbalanced Stereo Output
L R
Left
Right
CAUTION
For unbalanced audio, connect the sleeve(s) to the center contact ground. DO NOT connect the sleeve(s) to the negative (-) contacts.
Tip
Sleeves
Tip
NO GROUND HERE
NO GROUND HERE
L R
Left
Right
Tip
Ring
Sleeves
Tip
Ring

Wiring audio connectors

Audio input connectors — Connect audio input devices to the 3.5 mm, 5-pole captive screw connectors (up to two groups of eight sets possible). Wire the input connector for the appropriate signal type, as shown below.
Audio input captive screw wiring
N
A mono audio connector consists of the tip and sleeve,
whereas a stereo audio connector consists of the tip, ring, and sleeve. The tip, ring, and sleeve wires are also shown above (balanced inputs).
See the SMX User’s Manual, chapter 3, “Operation and Setup”, for details about setting up the audio.
Audio connectors
Audio output connectors — Connect audio output devices to the 3.5 mm, 5-pole captive screw connectors (up to two groups of eight sets possible). The connectors output unamplified, line level audio. See the figure below for wiring details.
Audio output captive screw wiring
SMX System MultiMatrix Switchers • Reference Material
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
A-3
Page 46
Reference Material, cont’d
RESET
RS232/RS422
REMOTE
LAN
ACT
LINK
50-60Hz
100-240V 1.3A MAX.
US
LISTED 17TT
AUDIO/VIDEO
APPARATUS
®
1
5
tx rx
tx
3
tx rx
7
tx
2
6
tx rx
tx
4
tx rx
8
tx
PLANE ADRESS
DIGITAL VIDEO
SDI / HDSDI OUTPUTS
8
7
1 4
5
6
3
2
SDI / HDSDI INPUTS
8
7
1
4
5
6
3
2
PLANE ADRESS
INPUTS
1
2
3
4
OUTPUTS
1
2
3
4
PLANE ADRESS
COMPUTER IN
5
6
7
8
1
2
3
4
COMPUTER OUT
5
6
7
8
1
2
3
4
PLANE ADRESS
VIDEO OUTPUTS
16
15
9 12
13
14
11
10
VIDEO INPUTS
16
15
9 12
13
14
11
10
16
15
9 12
13
14
11
10
16
15
9
12
13
14
11
10
S-VIDEO
Y
C
Y
C
Y
C
IN
PLANE ADRESS
9
10
11
12
13
14
15
16
L
R
L R
L R
L R
L
R
L R
L
R
L
R
L
1
R
L
2
R
L
3
R
L
4
R
L
5
R
L
6
R
L
7
R
L
8
R
I N P U T S
I N P U T S
9
10
11
12 13
14 15
16
L R
L
R
L R
L R
L
R
L R
L R
L R
L
1
R
L
2
R
L
3
R
L
4
R
L
5
R
L
6
R
L
7
R
L
8
R
O U T P U T S
O U T P U T S
Optional Board (audio shown)
N Boards are hot swappable (no need to remove power from the unit).
Installing the Input/Output Boards
The I/O boards used in any installation will vary and can be installed and changed as desired.
N
Installing new boards into an empty SMX frame
1. Remove as many of the blanks panels from the rear of the
. Slide the I/O board into the open slot, carefully aligning it
2
3. Tighten the screws on
4. Set the plane address
5
. Repeat steps 1 through
New output boards are autodetected and takes approximately 20 seconds to initialize. If the unit is connected by RS-232, Telnet, or LAN, a “Reconfig” notice is shown.
Any new boards are now ready for cabling and configuration.
All boards are hot-swappable, and can be installed without
shutting down the switcher and removing the power.
unit as needed.
with the plastic slides in the frame (see figure). Push firmly into place.
each end of the board.
with the rotary encoder.
4 for all boards needing installation.

Replacing an existing SMX I/O board

1. Remove any cables from the I/O board being replaced.
2. Loosen the two outer screws and remove the board.
3. Slide the replacement board firmly into place.
4. Tighten the screws.
5. Set plane using plane address rotary switch.
6. Repeat 1-5 for all boards to be replaced.
New output boards are autodetected, initialized, and then ready
A-4
for cabling and configuration.
SMX System MultiMatrix Switchers • Reference Material
Also refer to the SMX System MultiMatrix Switchers User’s Manual at www.extron.com.
Page 47

Extron’s Warranty

Extron Electronics warrants this product against defects in materials and workmanship for a period of three years from the date of purchase. In the event of malfunction during the warranty period attributable directly to faulty workmanship and/or materials, Extron Electronics will, at its option, repair or replace said products or components, to whatever extent it shall deem necessary to restore said product to proper operating condition, provided that it is returned within the warranty period, with proof of purchase and description of malfunction to:
USA, Canada, South America, and Central America:
Extron USA 1001 East Ball Road Anaheim, CA 92805 U.S.A.
Europe, Africa, and the Middle East: Extron Europe Hanzeboulevard 10 3825 PH Amersfoort The Netherlands
Asia: Extron Asia 135 Joo Seng Road #04-01 PM Industrial Bldg. Singapore 368363 Singapore
This Limited Warranty does not apply if the fault has been caused by misuse, improper handling care, electrical or mechanical abuse, abnormal operating conditions or non­Extron authorized modification to the product.
If it has been determined that the product is defective, please call Extron and ask for an Applications Engineer at (714) 491-1500 (USA), 31.33.453.4040 (Europe), 65.6383.4400 (Asia), or 81.3.3511.7655 (Japan) to receive an RA# (Return Authorization number). This will begin the repair process as quickly as possible.
Units must be returned insured, with shipping charges prepaid. If not insured, you assume the risk of loss or damage during shipment. Returned units must include the serial number and a description of the problem, as well as the name of the person to contact in case there are any questions.
Extron Electronics makes no further warranties either expressed or implied with respect to the product and its quality, performance, merchantability, or fitness for any particular use. In no event will Extron Electronics be liable for direct, indirect, or consequential damages resulting from any defect in this product even if Extron Electronics has been advised of such damage.
Please note that laws vary from state to state and country to country, and that some provisions of this warranty may not apply to you.
Japan: Extron Japan Kyodo Building, 16 Ichibancho Chiyoda-ku, Tokyo 102-0082 Japan
China: Extron China 686 Ronghua Road, Songjiang District Shanghai 201611 China
Middle East: Extron Middle East Dubai Airport Free Zone F12, PO Box 293666 United Arab Emirates, Dubai
Page 48
Extron USA - West
Headquarters
+800.633.9876
Inside USA / Canada Only
+1.714.491.1500 +1.714.491.1517 FAX
Extron USA - East
+800.633.9876
Inside USA / Canada Only
+1.919.863.1794 +1.919.863.1797 FAX
Extron Europe
+800.3987.6673
Inside Europe Only
+31.33.453.4040 +31.33.453.4 050 FAX
Extron Asia
+800.7339.8766
Inside Asia Only
+65.6383.4400 +65.6383.4664 FAX
Extron Japan
+81.3.3511.7655 +81.3.3511.7656 FAX
Extron China
+400.883.1568
Inside China Only
+86.21.3760.1568 +86.21.3760.1566 FAX
Extron Middle East
+971.4.2991800 +971.4.2991880 FAX
© 2009 Extron Electronics. All rights reserved.
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