WARNING: This symbol, , when used on the product, is intended to
alert the user of the presence of uninsulated dangerous voltage within
the product’s enclosure that may present a risk of electric shock.
ATTENTION: This symbol, , when used on the product, is intended
to alert the user of important operating and maintenance (servicing)
instructions in the literature provided with the equipment.
For information on safety guidelines, regulatory compliances, EMI/EMF
compatibility, accessibility, and related topics, see the Extron Safety and
Regulatory Compliance Guide, part number 68-290-01, on the Extron
www.extron.com.
website,
Sicherheitsanweisungen • Deutsch
WARNUNG: Dieses Symbol auf dem Produkt soll den Benutzer
darauf aufmerksam machen, dass im Inneren des Gehäuses dieses
Produktes gefährliche Spannungen herrschen, die nicht isoliert sind und
die einen elektrischen Schlag verursachen können.
VORSICHT: Dieses Symbol auf dem Produkt soll dem Benutzer in
der im Lieferumfang enthaltenen Dokumentation besonders wichtige
Hinweise zur Bedienung und Wartung (Instandhaltung) geben.
Weitere Informationen über die Sicherheitsrichtlinien, Produkthandhabung,
EMI/EMF-Kompatibilität, Zugänglichkeit und verwandte Themen finden Sie in
den Extron-Richtlinien für Sicherheit und Handhabung (Artikelnummer
68-290-01) auf der Extron-Website,
www.extron.com.
Instrucciones de seguridad • Español
ADVERTENCIA: Este símbolo, , cuando se utiliza en el producto,
avisa al usuario de la presencia de voltaje peligroso sin aislar dentro del
producto, lo que puede representar un riesgo de descarga eléctrica.
ATENCIÓN: Este símbolo, , cuando se utiliza en el producto, avisa
al usuario de la presencia de importantes instrucciones de uso y
mantenimiento recogidas en la documentación proporcionada con el
equipo.
Para obtener información sobre directrices de seguridad, cumplimiento
de normativas, compatibilidad electromagnética, accesibilidad y temas
relacionados, consulte la Guía de cumplimiento de normativas y seguridad
de Extron, referencia 68-290-01, en el sitio Web de Extron,
www.extron.com.
Instructions de sécurité • Français
AVERTISSEMENT : Ce pictogramme, , lorsqu’il est utilisé sur le
produit, signale à l’utilisateur la présence à l’intérieur du boîtier du
produit d’une tension électrique dangereuse susceptible de provoquer
un choc électrique.
ATTENTION : Ce pictogramme, , lorsqu’il est utilisé sur le produit,
signale à l’utilisateur des instructions d’utilisation ou de maintenance
importantes qui se trouvent dans la documentation fournie avec le
matériel.
Pour en savoir plus sur les règles de sécurité, la conformité à la
réglementation, la compatibilité EMI/EMF, l’accessibilité, et autres sujets
connexes, lisez les informations de sécurité et de conformité Extron, réf.
68-290-01, sur le site Extron,
www.extron.com.
Istruzioni di sicurezza • Italiano
AVVISO: Questo simbolo, ,quando viene utilizzato il prodotto, serve
ad avvisare l’utente della presenza di tensioni pericolose non isolate
all’interno del prodotto, che può presentare un rischio di scosse
elettriche.
ATTENTZIONE: Questo simbolo, , quando viene utilizzato il
prodotto, serve ad avvisare l’utente di importanti istruzioni di uso e
manutenzione (assistenza) nella letteratura fornita con l’apparecchiatura.
Per informazioni sulle linee guida di sicurezza, adempimenti normativi,
compatibilità EMI/EMF, accessibilità e argomenti correlati, vedere la sicurezza
di Extron e Regulatory Compliance Guide, parte numero
68-290-01, sul sito Web Extron,
www.extron.com.
Instrukcje bezpieczeństwa • Polska
OSTRZEŻENIE: Ten symbol, , gdy używany na produkt, ma na celu
poinformować użytkownika o obecności izolowanego i niebezpiecznego
napięcia wewnątrz obudowy produktu, który może stanowić zagrożenie
porażenia prądem elektrycznym.
UWAGI: Ten symbol, , gdy używany na produkt, jest przeznaczony do
ostrzegania użytkownika ważne operacyjne oraz instrukcje konserwacji
(obsługi) w literaturze, wyposażone w sprzęt.
Informacji na temat wytycznych w sprawie bezpieczeństwa, regulacji
wzajemnej zgodności, zgodność EMI/EMF, dostępności i Tematy pokrewne,
zobacz Extron bezpieczeństwa i regulacyjnego zgodności przewodnik, część
numer 68-290-01, na stronie internetowej Extron,
www.extron.com.
Инструкция по технике безопасности • Русский
ПРЕДУПРЕЖДЕНИЕ: Данный символ, , если указан
на продукте, предупреждает пользователя о наличии
неизолированного опасного напряжения внутри корпуса
продукта, которое может привести к поражению электрическим
током.
ВНИМАНИЕ: Данный символ, , если указан на продукте,
предупреждает пользователя о наличии важных инструкций
по эксплуатации и обслуживанию в руководстве,
прилагаемом к данному оборудованию.
Для получения информации о правилах техники безопасности,
соблюдении нормативных требований, электромагнитной
совместимости (ЭМП/ЭДС), возможности доступа и других
вопросах см. руководство по безопасности и соблюдению
нормативных требований Extron на сайте Extron: ,
安全上のご注意、法規厳守、EMI/EMF適合性、その他の関連項目に
ついては、エクストロンのウェブサイト
and Regulatory Compliance Guide』(P/N 68-290-01)をご覧ください。
www.extron.comより『Extron Safety
주의: 이 기호 가 제품에 사용될 경우, 장비와 함께 제공된 책자에 나와
있는 주요 운영 및 유지보수(정비) 지침을 경고합
안전 가이드라인, 규제 준수, EMI/EMF 호환성, 접근성, 그리고 관련 항목에
대한 자세한 내용은 Extron 웹 사이트(www.extron.
)의 Extron 안전 및 규제 준수 안내서, 68-290-01 조항을 참조하십시오.
com
니다.
Page 4
FCC Class A Notice
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part15 of the FCC rules. The ClassA limits provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause interference. This interference must be corrected at the expense of the user.
Battery Notice
This product contains a battery. Do not open the unit to replace the battery. If the
battery needs replacing, return the entire unit to Extron (for the correct address, see the
Extron Warranty section on the last page of this guide).
ATTENTION: The Twisted Pair Extension technology works with unshielded twisted
pair (UTP) or shielded twisted pair (STP) cables; but to ensure FCC Class A and CE compliance, STP cables and STP Connectors are required.
For more information on safety guidelines, regulatory compliances, EMI/EMF
compatibility, accessibility, and related topics, see the “Extron Safety and Regulatory
Compliance Guide” on the Extron website.
CAUTION: Risk of explosion. Do not replace the battery with an incorrect type. Dispose
of used batteries according to the instructions.
ATTENTION : Risque d’explosion. Ne pas remplacer la pile par le mauvais type de pile.
Débarrassez-vous des piles usagées selon le mode d’emploi.
Downloading and Installing PCS ................... 23
Loading Firmware to the DA with PCS .......... 24
Loading Firmware to the DA with Internal
Web Pages .................................................. 26
viiExtron DTP HD DA 4K Series • Contents
Page 8
Extron DTP HD DA 4K Series • Introductionviii
Page 9
Introduction
This guide describes the function, installation, and operation of the DTP HD DA4 4K and
DTP HD DA8 4K series of distribution amplifi ers. Unless otherwise stated, the terms “distribution
amplifi er” or “DA” refer to any of the products in the series.
This section provides the following information:
zDTP HD DA 4K Series Description
zFeatures
zApplication Diagrams
DTP HD DA 4K Series Description
These Extron distribution amplifi ers distribute one HDMIinput signal to four (DTP HD DA4 4K
230 and DTP HD DA4 4K 330 models) or eight (DTP HD DA8 4K 230 and DTP HD DA8 4K 330
models) simultaneous outputs over shielded twisted pair (STP) cables. The 230 models distribute
one HDMI input signal up to 230 feet (70 meters) and the 330 models distribute one HDMI input
signal up to 330 feet (100 meters). All models are fully High-bandwidth Digital Content Protection
(HDCP) compliant.
These distribution amplifi ers support data rates up to 10.2 Gbps (3.4 Gbps per color) with up to
12-bit deep color and use the EDID Minder feature for EDID management.
The automatic output compatibility correction feature scans each output device to ensure that
the output signal is compatible with the color depth and format requirements of the device. Each
output is adjusted independently.
Features
• Distributes HDMI plus control and analog audio up to 230 feet (70 meters) or
330 feet (100 meters) over STP cable (depending on the model)
• Inputs: One HDMI with buffered input loop-through, one 3.5 mm stereo mini
jack for audio with loop-through
• Outputs: Four (DTP HD DA4 4K models) or eight (DTP HD DA8 4K models) DTP
twisted pair outputs on RJ-45
• Supports computer video up to 2560x1600, HDTV 1080p/60 Deep Color, and 4K
resolutions
• DTP outputs are compatible with HDBaseT-enabled devices — Each DTP output
can be confi gured to send video and embedded audio, plus bidirectional RS-232 and IR
signals to an HDBaseT-enabled device.
• HDMI input loop-through — The DTP HD DA 4K series features an active local HDMI
output for local monitor support or system expansion.
• Audio input with loop-through accepts additional analog stereo audio signals
— The DTP HD DA 4K series accepts stereo analog audio signals for simultaneous
transmission over the same shielded twisted pair cable, and it includes a loop-through
for local audio system and monitoring needs. Analog audio is not embedded onto the
digital video signal, nor is digital audio de-embedded from the digital video signal.
Extron DTP HD DA 4K Series • Introduction1
Page 10
• Supports multiple embedded audio formats — The DTP HD DA 4K series is
compatible with a broad range of multi-channel audio signals, providing reliable
operation with HDMI sources.
• Remote powering of DTP receivers — The DTP HD DA 4K series can provide power
to four or eight DTP receivers over the twisted pair connections, eliminating the need for
separate power supplies at the remote units.
• RS-232 insertion from the Ethernet control port — System level AV device control
to all remote locations via the Ethernet port on the distribution amplifi er, providing
control of the attached devices without needing additional equipment.
• Bidirectional RS-232 and IR pass-through for AV device control — Bidirectional
RS-232 control and IR signals can be transmitted alongside the video signal, allowing
remote AV devices to be controlled without the need for additional cabling.
• HDCP compliant
• Supported HDMI specifi cation features include data rates up to 10.2 Gbps,
Deep Color up to 12-bit, 3D, and HD lossless audio formats
and maintains continuous HDCP encryption between input and output devices to
enable simultaneous distribution of a single source signal to two or more displays.
• EDID Minder automatically manages EDID communication between connected
devices — EDID Minder ensures that the source powers up properly and reliably
outputs content for display.
• Supports EDID and HDCP transmission — DDC channels are actively buffered,
allowing continuous communication between source and display.
• HDCP authentication and signal presence confi rmation — Provides real-time
verifi cation of HDCP status for each digital video input and output.
• HDCP Visual Confi rmation provides a green signal when encrypted content
is sent to a non-compliant display — A full-screen green signal is sent when
HDCP-encrypted content is transmitted to a non-HDCP compliant display, providing
immediate visual confi rmation that protected content cannot be viewed on the display.
• HDMI to DVI Interface Format Correction — Automatically enables or disables
embedded audio and InfoFrames, and sets the correct color space for proper
connection to HDMI and DVI displays.
• RS-232 control port — Enables the use of serial commands for integration into
a control system. Extron products use the SIS - Simple Instruction Set command
protocol, a set of basic ASCII commands that allow for quick and easy programming.
• RJ-45 signal and link LED indicators for DTP ports — Provides a means for
validating signal fl ow and operation.
• Compatible with all DTP 230 and DTP 330 Series receivers and DTP-enabled
products — Enables mixing and matching with desktop and wallplate receivers, as well
as other DTP-enabled products to meet application requirements.
Extron DTP HD DA 4K Series • Introduction2
Page 11
Application Diagrams
The diagrams below show typical applications for the DTP HD DA 4K series.
LaptopLaptopLaptop
VGA
AudioHDMIHDMIHDMI
100-240V ~ --A MAX
50-60 Hz
INPUT
AUDIO
HDMI
100-240V ~ --A MAX
50/60 Hz
Extron
DTP HD DA4 4K 330
DTP Distribution Amplier
HDMI HDMI3
21CONFIGURABLE
HDMI4
INPUTREMOTE
RS-232 IR
OUTPUTS
1
Tx Rx Tx RxG
SIG
LINKSIG
OVER TP
HDBT
RS-232 IR
OUT
Tx Rx Tx RxG
DTP
LOOP THRU
OUT
IN
12
AUDIO OUTPUT
2
LINKSIG
OUT
LR
L
HDMI
HDBT
DTP
LAPTOP
DISPLAY ON
DVD
Combined
PC
DISPLAY OFF
DVD
MUTE
DOC CAM
VOLUME
VideoMore
AUXILIARY
VOLUME
Extron
TLP Pro 320C
3.5" Cable Cubby
TouchLink Pro
Tou chp ane l
TCP/IP
Network
Tab let
iPad
Ethernet
Ethernet
Extron
IPL Pro S3
IP Link Pro Control
3214+V
Extron
TALLY OUT
HDMI
R
CONTACT IN
1234G
RS-232
TxRx G
IN1604 HD
Four Input
Scaler
Processor
POWER
12V
COM 1 COM 2 COM 3
0.3A MAX
Tx Rx RTS CTS
G
Tx Rx RTS CTS
G
Tx Rx RTS CTS
Ethernet
IPL PRO S3
G
LAN / PoE
RS-232
RS-232 IR
3
4
Tx Rx Tx RxG
LINKSIG
LINK
OVER TP
RS-232 IR
Tx Rx Tx RxG
HDBT
OUT
DTP
HDBT
OUT
DTP
DTP HD DA4 4K 330
RESET
REMOTE
RS-232
LAN
Tx Rx
G
CATx Cable
up to 330' (100 m)
Extron
DTP HDMI
4K 330 D Rx
Receiver
MODEL 80
Display with Speakers
HDMI
FLAT PANEL
OUTPUTS
OVER DTP
RS-232 IR
AUDIO
TxRxGTx Rx
RS-232
MODEL 80
FLAT PANEL
CATx Cable
up to 330' (100 m)
OUTPUTS
OVER DTP
RS-232 IR
AUDIO
TxRxGTx Rx
RS-232HDMIRS-232HDMIRS-232
MODEL 80
FLAT PANEL
Extron
OUTPUTS
DTP HDMI
OVER DTP
RS-232 IR
AUDIO
TxRxGTx Rx
4K 330 D Rx
Receiver
MODEL 80
Display with Speakers
HDMI
FLAT PANEL
OUTPUTS
OVER DTP
RS-232 IR
AUDIO
TxRxGTx Rx
Figure 1. DTP HD DA4 4K Application Diagram
RS-232
TxRx G
4
LINKSIG
OUT
LAPTOP
DISPLAY ON
DVD
Combined
PC
DISPLAY OFF
DVD
MUTE
DOC CAM
VOLUME
VideoMore
AUXILIARY
VOLUME
Extron
IN1604 HD
Four Input
Scaler
5
HDBT
HDBT
OUT
DTP
DTP
Extron
TLP Pro 320C
3.5" Cable Cubby
TouchLink Pro
Tou chp ane l
Ethernet
Extron
IPL Pro S3
IP Link Pro Control
Processor
RS-232
RS-232 IR
6
Tx Rx Tx RxG
LINKSIG
LINKSIG
OVER TP
HDBT
RS-232 IR
OUT
Tx Rx Tx RxG
DTP
POWER
12V
0.3A MAX
HDBT
DTP
COM 1 COM 2 COM 3
G
Tx Rx RTS CTS
G
Tx Rx RTS CTS
RS-232 IR
7
Tx Rx Tx RxG
LINKSIG
OVER TP
RS-232 IR
OUT
Tx Rx Tx RxG
Ethernet
Tx Rx RTS CTS
TCP/IP
Network
IPL PRO S3
G
LAN / PoE
8
LINK
HDBT
OUT
DTP
Ethernet
RS-232 Insertion
from Ethernet for
Display Control
DTP HD DA8 4K 330
RESET
REMOTE
RS-232
LAN
Tx Rx
G
LaptopLaptopLaptop
VGA
AudioHDMIHDMIHDMI
100-240V ~ --A MAX
HDMI HDMI3
21CONFIGURABLE
INPUTREMOTE
50-60 Hz
Tab let
iPad
LR
L
R
AUDIO OUTPUT
3214+V
TALLY OUT
HDMI
CONTACT IN
1234G
OUT
IN
12
HDMI4
HDMI
INPUT
AUDIO
HDMI
100-240V ~ --A MAX
50/60 Hz
Extron
DTP HD DA8 4K 330
DTP Distribution Amplier
LOOP THRU
RS-232 IR
OUTPUTS
1
Tx Rx Tx RxG
SIG
LINKSIG
OVER TP
HDBT
RS-232 IR
OUT
OUT
Tx Rx Tx RxG
DTP
2
LINKSIG
HDBT
DTP
RS-232 IR
3
Tx Rx Tx RxG
LINKSIG
OVER TP
HDBT
RS-232 IR
OUT
Tx Rx Tx RxG
DTP
CATx Cable
up to 330' (100 m)
Extron
DTP HDMI
4K 330 D Rx
Receiver
OUTPUTS
AUDIO
HDMI
MODEL 80
Displays with
Speakers
OUTPUTS
OUTPUTS
OUTPUTS
OUTPUTS
OUTPUTS
OVER DTP
OVER DTP
OVER DTP
OVER DTP
RS-232IR
RS-232IR
AUDIO
TxRxGTxRx
RS-232
FLAT PANEL
MODEL 80
FLAT PANEL
RS-232IR
AUDIO
TxRxGTxRx
MODEL 80
AUDIO
TxRxGTxRx
FLAT PANEL
MODEL 80
FLAT PANEL
OVER DTP
RS-232IR
RS-232IR
AUDIO
TxRxGTxRx
MODEL 80
AUDIO
TxRxGTxRx
FLAT PANEL
MODEL 80
OUTPUTS
OVER DTP
RS-232IR
AUDIO
TxRxGTxRx
MODEL 80
FLAT PANEL
FLAT PANEL
Figure 2. DTP HD DA8 4K Application Diagram
Extron DTP HD DA 4K Series • Introduction3
CATx Cable
up to 330' (100 m)
OVER DTP
RS-232IR
TxRxGTxRx
MODEL 80
OUTPUTS
AUDIO
FLAT PANEL
Extron
DTP HDMI
OVER DTP
RS-232IR
TxRxGTxRx
4K 330 D Rx
Receiver
RS-232HDMI
Page 12
Installation and
Operation
This section of the guide describes the following topics concerned with the installation,
setup, and operation of the DTP HD DA 4K series of distribution amplifi ers.
zMounting the Units
zFront Panel Features
zRear Panel Features
zConnecting the Input Source
zTwisted Pair Recommendations for DTP Communication
zWiring for RS-232 Control
Mounting the Units
ATTENTION:
• Installation and service must be performed by authorized personnel only.
• L’installation et l’entretien doivent être effectués par le personnel autorisé
uniquement.
The DTP HD DA 4K series of distribution amplifiers can be placed on a table, mounted in a
rack, or mounted under a desk or table.
Tabletop Use
Attach the included rubber feet to the bottom of the unit and place it in any convenient
location.
Mounting Kits
Mount the unit using any optional compatible mounting kit listed on the Extron website
(www.extron.com), in accordance with the directions included with the kit. For rack
mounting, see “UL Rack-Mounting Guidelines” below.
UL Rack-Mounting Guidelines
The following Underwriters Laboratories (UL) requirements pertain to the installation of the
unit into a rack.
• Elevated operating ambient temperature — If installed in a closed or multi-unit rack
assembly, the operating ambient temperature of the rack environment may be greater
than room ambient. Therefore, consider installing the equipment in an environment
compatible with the maximum ambient temperature (TMA = +122 °F, +50 °C) specified
by Extron.
Extron DTP HD DA 4K Series • Installation and Operation4
Page 13
• Reduced air flow — Installation of the equipment in a rack should be such that the
amount of air flow required for safe operation of the equipment is not compromised.
• Mechanical loading — Mounting of the equipment in the rack should be such that a
hazardous condition is not achieved due to uneven mechanical loading.
• Circuit overloading — Consideration should be given to the connection of the
equipment to the supply circuit and the effect that overloading of the circuits might have
on overcurrent protection and supply wiring. Appropriate consideration of equipment
nameplate ratings should be used when addressing this concern.
• Reliable Earthing — Reliable earthing of rack-mounted equipment should be
maintained. Particular attention should be given to supply a connection other than a
direct connection to a branch circuit, such as by using a power strip.
Front Panel Features
C
E
INPUT
SIGNAL
CONFIG
HDCP
A BF
D
LOOP
THRU
C
INPUT
SIGNAL
CONFIG
HDCP
A BF
Figure 3. DTP HD DA 4K Series Front Panel
Power status LED — Lights green when power is applied to the unit.
A
USB Config port — Used for firmware updates, SIS configuration, and software
B
control. This port can be used as an alternative to the rear panel Remote RS-232
captive screw connector (See Rear Panel Features on the following page).
NOTES:
• Neither port has precedence and commands from either port are handled in
the order they are received.
• Extron recommends that the USB port is used for temporary connections.
If a permanent connection is required, the RS-232 port or an IP connection
should be used.
D
LOOP
THRU
OUTPUTS
1
1
2
2
34
E
OUTPUTS
34
DTP HD DA4 Series
DTP DISTRIBUTION AMPLIFIER
5
6
7
8
DTP HD DA8 Series
DTP DISTRIBUTION AMPLIFIER
Input Signal LED — Lights green when a signal is detected on the HDMI input.
C
Input HDCP LED — Lights green when HDCP presence is detected on the HDMI
D
input.
Output Signal LEDs — Light green when a signal is detected on the HDMI outputs.
E
Output HDCP LEDs — Light green when HDCP presence is detected on the HDMI
F
outputs.
Extron DTP HD DA 4K Series • Installation and Operation5
Page 14
Rear Panel Features
ACI
100-240V 1.0A
50/60Hz
AUDIO
HDMI
INPUT
LOOP THRU
HDBT
DTP
OUTPUTS
1
SIG LINK
OUT
RS-232 IR
Tx Rx Tx RxG
OVER TP
RS-232 IR
Tx Rx Tx RxG
2
SIG LINK
OUT
HDBT
RS-232 IR
3
Tx Rx Tx RxG
SIG LINK
OUT
OVER TP
RS-232 IR
Tx Rx Tx RxG
HDBT
DTP
DTP
4
SIG LINK
OUT
HDBT
HDBT
DTP
DTP
BDE F GHJ K
ACI
100-240V 1.0A
50/60Hz
AUDIO
HDMI
INPUT
LOOP THRU
HDBT
DTP
OUTPUTS
1
SIG LINK
OUT
RS-232 IR
Tx Rx Tx RxG
OVER TP
RS-232 IR
Tx Rx Tx RxG
2
SIG LINK
OUT
HDBT
RS-232 IR
3
Tx Rx Tx RxG
SIG LINK
OUT
OVER TP
RS-232 IR
Tx Rx Tx RxG
HDBT
DTP
DTP
4
SIG LINK
OUT
HDBT
HDBT
HDBT
DTP
DTP
DTP
5
SIG LINK
OUT
RS-232 IR
Tx Rx Tx RxG
OVER TP
RS-232 IR
Tx Rx Tx RxG
6
SIG LINK
OUT
HDBT
RS-232 IR
7
Tx Rx Tx RxG
SIG LINK
OUT
OVER TP
RS-232 IR
Tx Rx Tx RxG
HDBT
DTP
DTP
8
SIG LINK
OUT
HDBT
DTP
BDE F GHJ K
G
Power input
A
Analog audio input
B
Analog audio Loop Thru
C
HDMI input
D
HDMI Loop Thru
E
DTP/HDBaseT configuration switches
F
DTP/HDBaseT outputs
G
Over TP RS-232/IR connectors
H
Reset button and LED
I
LAN connector
J
Remote RS-232 connector
K
DTP HD DA4 330
RESET
REMOTE
RS-232
LAN
Tx Rx
DTP HD DA8 330
RESET
REMOTE
RS-232
LAN
Tx Rx
G
G
Figure 4.
Power input — Connect the provided IEC connector to a 100-240 VAC (50 or 60 Hz)
A
DTP HD DA 4K Series Rear Panel
power source.
Analog audio input — Connect an unbalanced stereo audio source to these 3.5 mm
B
mini stereo jacks.
NOTE: The units do NOT embed analog audio onto the HDMI signal. This analog
audio signal is transmitted simultaneously with audio embedded within the HDMI
signal.
Analog audio Loop Thru — Connect an audio system to this 3.5 mm mini stereo jack
C
for local loop-through monitoring of the source audio.
HDMI input — Connect a source device to this female HDMI type A connector (see
D
Connecting the Input Source on page 8 for more information).
HDMI Loop Thru — Connect a display to this female HDMI type A connector for local
E
loop-through monitoring of the source signal (see
Connecting the Input Source on
page 8 for more information).
DTP/HDBaseT configuration switch — Set this 2-position, recessed switch to
F
configure the output between DTP and HDBaseT modes. When configured for DTP, use
a DTP-compatible receiver. When configured for HDBaseT, use an HDBaseT-compatible
receiver.
G
DTP/HDBaseT outputs — Use STP cables to connect these 4 (DA4 models) or 8
(DA8 models) outputs (see Figure 4 on the previous page) to the inputs of a compatible
receiver (see Twisted Pair Recommendations for DTP Communication on page 9
Extron DTP HD DA 4K Series • Installation and Operation6
Page 15
for more information).
ATTENTION:
• Do not connect these outputs to a telecommunications or computer data
network.
• Ne connectez pas ces appareils à des données informatiques ou à un réseau
de télécommunications.
H
RS-232 Over TP port — To pass bidirectional serial control between
DTP-compatible or HDBaseT-compatible devices, connect a control device to the
5-pole captive screw connector. This port includes only the 3 poles
labeled “RS-232” (see image below for wiring instructions).
IR Over TP port — To transmit and receive IR signals, connect a control
device to the 5-pole captive screw connector. This port includes only the
2 poles labeled “IR” and shares the ground pole with the RS-232 port
(see figure 5 for wiring instructions).
IR Device
TxRx
Tx/Rx
Pins
RxTx
Rx GTx
RS-232 IR
Gnd
RxTx
Gnd
RS-232 Device
IR
RS-232
Tx Rx G Tx Rx
IR
RS-232
Tx Rx G Tx Rx
Figure 5. RS-232 and IR Wiring for the Over TP Port
NOTE: RS-232 and IR data can be transmitted simultaneously.
I
Reset button and LED — To reset the unit to factory default settings, press and hold
this reset button for approximately 9 seconds. The reset LED flashes green 3 times,
once every 3 seconds. After the third flash, release the button and quickly press it once
more to complete the reset. The LED flashes green 3 times indicating that the default
settings have been restored.
J
LAN (Ethernet) connector — Use an RJ-45 cable to connect this jack to a LAN
(Ethernet) for control of the device.
• Use a straight-through cable for connection to a switch, hub, or router.
• Use a crossover cable or a straight-through cable for connection directly to a PC.
Wire the connector as shown in figure 6.
Pins:
12345678
Crossover Cable
(for direct connection to a PC)
End 1 End 2
Pin Wire Color Pin Wire Color
1 white-orange 1 white-green
2 orange 2 green
3 white-green 3 white-orange
4 blue 4 blue
5 white-blue 5 white-blue
6 green 6 orange
7 white-brown 7 white-brown
8 brown 8 brown
T568BT568AT568BTIA/EIA-T568B
RJ-45
Connector
Insert Twisted
Pair Wires
Straight-through Cable
(for connection to a switch, hub, or router)
End 1 End 2
Pin Wire Color Pin Wire Color
1 white-orange 1 white-orange
2 orange 2 orange
3 white-green 3 white-green
4 blue 4 blue
5 white-blue 5 white-blue
6 green 6 green
7 white-brown 7 white-brown
8 brown 8 brown
Figure 6. LAN Connector Wiring
K
Remote RS-232 connector — (see Figure 4 on page 6) To control the unit, connect
an RS-232 device to this 3-pole, 3.5 mm captive screw connector and configure it
as follows: 9600 baud rate, 8 data bits,1 stop bit, no parity (see Wiring for RS-232
Extron DTP HD DA 4K Series • Installation and Operation7
Page 16
Control on page 10 for more information).
Connecting the Input Source
Use an HDMI cable to connect the input source to the female HDMI socket on the rear panel
(6).
Follow these instructions to secure the input and output HDMI connectors to the unit with the
LockIt HDMI lacing bracket provided:
3
3
4
2
1
Figure 7. LockIt Installation
1. Plug the HDMI cable into the rear panel connection (
2. Loosen the HDMI connection mounting screw from the panel enough to allow the LockIt
lacing bracket to be placed over it (2). The screw does not have to be removed.
3. Place the LockIt lacing bracket on the screw and against the HDMI connector, then tighten
the screw to secure the bracket (3).
ATTENTION:
• Do not overtighten the HDMI connection mounting screw. The shield it fastens to is
very thin and can easily be stripped.
• Ne serrez pas trop la vis de montage de la connexion HDMI. Le blindage
auquel elle est attachée est très fi n et peut facilement être dénudé.
4. Loosely place the included tie wrap around the HDMI connector and the LockIt lacing
bracket as shown (4).
5. While holding the connector securely against the lacing bracket, tighten the tie wrap, then
remove any excess length (5).
5
1
).
Extron DTP HD DA 4K Series • Installation and Operation8
Page 17
Twisted Pair Recommendations for DTP Communication
Use the following pin configurations for shielded twisted pair cables.
Pins:
12345678
TP Wires
Figure 8. Twisted Pair Wiring Diagram
Supported Cables
The distribution amplifi ers are compatible with shielded twisted pair cable (F/UTP, SF/UTP,
and S/FTP).
ATTENTION:
• Do not use Extron UTP23SF-4 Enhanced Skew-Free AV UTP cable or STP201
• N’utilisez pas le câble AV Skew-FreeUTP version améliorée UTP23SF d’Extron
cable to link the device with DTP transmitters or receivers.
ou le câble STP201 pour relier le appareil avec les émetteurs ou les récepteurs
DTP.
Pin
White-orange
1
Orange
2
3
White-green
4
Blue
White-blue
5
Green
6
7
White-brown
8
Brown
TIA/EIA T
568 B
Wire color
Cable Recommendations
Extron recommends using the following practices to achieve full transmission distances and
reduce transmission errors.
• Use the following Extron XTP DTP 24 SF/UTP cables and connectors for the best
performance:
• XTP DTP 24/1000 Non-Plenum 1000’ (305 m) spool 22-236-03
• XTP DTP 24P/1000 Plenum 1000’ (305 m) spool 22-235-03
• XTP DTP 24 Plug Package of 10 101-005-02
• If not using XTP DTP 24 cable, at a minimum, Extron recommends 24 AWG, solid
conductor, STP cable with a minimum bandwidth of 400 MHz.
• Terminate cables with shielded connectors to the TIA/EIA-T568B standard.
• Limit the use of more than two pass-through points, which may include patch points,
punch down connectors, couplers, and power injectors. If these pass-through points
are required, use shielded couplers and punch down connectors.
NOTE: When using shielded twisted pair cable in bundles or conduits, consider the
following:
• Do not exceed 40% fi ll capacity in conduits.
• Do not comb the cable for the fi rst 20 meters, where cables are straightened,
aligned, and secured in tight bundles.
• Loosely place cables and limit the use of tie wraps or hook-and-loop fasteners.
• Separate twisted pair cables from AC power cables.
Extron DTP HD DA 4K Series • Installation and Operation9
Page 18
Wiring for RS-232 Control
RS-232 communication between the distribution amplifi er and a host PC can be used to update
fi rmware or confi gure the unit using SIS commands (see
SIS Commands on page 16).
Command and Response Table for
The computer connects to either the rear panel 3-pole RS-232 port (
panel USB port (see Figure 4
on page 6) of the distribution amplifi er.
B
on page 8) or the front
K
NOTES:
• Neither port has precedence and commands from either port are handled in the
order they are received.
• Extron recommends that the USB port is used for temporary connections. If a
permanent connection is required, the RS-232 port should be used.
1. Connect an RS-232 cable to the computer, using a female 9-pin D connector (see figure 4):
zData received by the computer = pin 2
zData transmitted by the computer = pin 3
zGround = pin 5
2. Wire the opposite end of the cable to the provided 3-pole captive screw plug (see figure9):
zData transmitted by the DA plugs into the Tx (transmit) port
zData received by the DA plugs into the Rx (receive) port
zGround plugs into the G (ground) port
NOTES:
• The wiring in the RS-232 cables crosses over so that the Tx on the distribution
amplifier connects to the Rx of the control device and vice versa. Ground always
connects to ground.
• If the cable has a drain wire, tie the drain wire to the ground at both ends.
51
96
DB9 Pin Locations
Female
ComputerDTP HD DA 4K
Pin 2 = Rx
Pin 3 = Tx
Pin 5 = G
TransmitReceive
ReceiveTransmit
GroundGround
REMOTE
RS-232
Tx Rx G
Figure 9. Wiring the DTP HD DA 4K Series for RS-232 Control
Extron DTP HD DA 4K Series • Installation and Operation10
Page 19
SIS Commands
This section provides information about the SIS commands that are used to confi gure the
DTP HDDA 4K series. The following topics are discussed:
zIntroduction to SIS
zSymbols Used in this Guide
zDTP HD DA4 Series EDID Memory Locations
zCommand and Response Table for SIS Commands
Introduction to SIS
The distribution amplifi ers can be set up and controlled remotely via Extron SIS commands that
are issued from a host computer running the Extron DataViewer utility or other control system.
The host device can be connected to the RJ-45 LAN connector on the rear panel, the 3-pole
captive screw connector on the rear panel, or to the mini USB confi g port on the front panel.
The serial protocol is 9600 baud, 8 data bit, 1 stop bit, and no parity.
NOTE: The wiring in the RS-232 cables crosses over so that the distribution amplifier
transmit (Tx) wire connects with the control device receive (Rx) and vice versa.
Host-to-Distribution Amplifier Communications
SIS commands consist of strings (one or more characters per command fi eld). No special
characters are required to begin or end a command sequence. Unless otherwise stated, upper
and lower case characters can be used interchangeably. Most responses from the distribution
amplifi er end with a carriage return and a line feed (CR/LF = ]), which signal the end of the
response character string. When the switcher determines that a command is valid, it executes
the command and sends a response to the host device.
Distribution Amplifier-Initiated Messages
When a local event such as a change in signal status takes place, the distribution amplifi er
responds by sending a message to the host, indicating the status change. No response is
required from the host.
Copyright Information
The copyright message is displayed upon connecting to a DA via TCP/IP or Telnet or after a
power cycle via RS-232. An example is provided below.
20yy is the year the currently installed firmware was released, Vx.xx is the firmware version
number, and 60-xxxx-01 is the catalog part number.
This is followed by a Password prompt if a password has been set.
Extron DTP HD DA 4K Series • SIS Commands11
Page 20
Symbols Used in this Guide
When programming in the fi eld, certain characters are most conveniently represented by their
hexadecimal rather than their ASCII values. The table below shows the hexadecimal equivalent of
each ASCII character:
ASCII to HEX Conversion Table
Space
Figure 10. ASCII to HEX Conversion Table
Symbol Definitions
]
| or
}
E
or W
X!
X@
X#
X$
X%
X^
X&
X*
X(
X1)
.
= Space
•
= Carriage return with line feed
= Carriage return with no line feed
= Escape
= Output selection
= Status
= Video color bit depth
= EDID memory locationSee the DTP HD DA4/DA8 EDID Memory Locations
= EDID data as 256 bytes of hex
data (text representation)
= Native resolution and refresh
rate (translated from hex)
= Controller firmware version to
the second decimal place
= Unit name: Up to 24
alphanumeric characters
(including the hyphen [-])
Output 5V mode
=
= RS-232 insertion mode
0 - 4 or loop out to 4 (DTP HD DA4 models)
0 - 8 or loop out to 8 (DTP HD DA8 models)
0 = disabled/off/undetected
1 = enabled/on/detected
0 = auto (based on EDID of sink, default)
1 = force 8-bit
table on page 15.
Example: 1600x1200 @60Hz
No spaces allowed
No distinction between upper and lower case letters
First character must be a letter
Last character cannot be a hyphen (-)
Default is model name followed by last 3 pairs of digits
of MAC address
0 = Auto (5V enabled when 5V source present, else off)
1 = 5V always enabled (default)
0 = RS-232 pass through (default)
1 = Embedded RS-232
Extron DTP HD DA 4K Series • SIS Commands12
Page 21
= TMDS output format
X1!
= HDCP output mode
X1@
= DTP/HDBaseT switch position
X1#
= Verbose mode
X1$
= Set date/timeMM/DD/YY-HH:MM:SS
X1%
= IP address
X1^
0 = Auto (default), pass through if HDMI sink, force
DVI format if DVI sink
1 = DVI
(Continuous trials for HDMI sinks, attempt for 10
seconds on DVI sinks,then fail)
1 = Always encrypt
(Continuous trials for HDMI sinks, attempt for 10
seconds on DVI sinks,then fail)
2 = Encrypt as required by input
(Continuous trials for HDMI sinks and DVI sinks)
3 = Always encrypt
(Continuous trials for HDMI sinks and DVI sinks)
0 = DTP mode
1 = HDBaseT mode
Clear/none (default for telnet)
0 =
1 = Verbose mode (default for RS-232 and USB)
2 = Tagged responses for queries
3 = Verbose mode and tagged responses for queries
Example: 06/21/02-10:54:00
xxx.xxx.xxx.xxx
(192.168.254.254 = default)
= MAC address
X1&
= Subnet mask
X1*
= Password12 digits and alphanumeric characters for user or
X1(
= Port number
X5&
= Baud rateDefault = 9600
X5*
= ParityOdd, Even, None (default), Mark, Space (only the first
X5(
= Data bits
X6)
= Stop bits
X6!
= Port timeout intervals
X6$
= Start point for UART ports
X6%
= Video mute
X6^
View HDCP Notification
=
X6&
00-05-A6-xx-xx-xx
xxx.xxx.xxx.xxx
admin passwords.
01 = Remote RS-232/RS-422 port
02 = unused
03-10 = UARTs 1 through 8
Port 1 is fixed at 9600
letter is required)
7-8
default)
(8 =
1, 2
default)
(1 =
1-65000
(1 = 10 seconds;
minutes, in 10-second increments)
1999 =
0 = Video mute disabled
1 = Video mute
2 = Video and sync mute
0 = Green Screen (default); 1 = Black Screen
default
(255.255.0.0 = default)
default = 30 - 300 seconds = 5
Extron DTP HD DA 4K Series • SIS Commands13
Page 22
Error Messages
E01 — Invalid input channel number
E10 — Invalid command
E13 — Invalid value
E24 — Privilege violation
E28 — Bad fi lename / File not found
EDID
User assigned mode
In user assigned mode, the user can select from 55 factory loaded EDID fi les, each categorized
by rate type (PC or HDTV), video format (DVI or HDMI), audio type (2-Ch or Multi-Ch), and native
resolution. The unit retains this setting after a power cycle.
Additionally, two user-loaded slots are available to save the EDID of any connected display. EDID
saved to these slots are retained after a power cycle. Upon a factory reset, these EDID revert to
the factory default (720p @ 60 Hz, 2-Ch audio).
A table showing the factory loaded EDID options is shown on the following page. The EDID
memory location is labelled
X$ for consistency with the value in the SIS commands.
Extron DTP HD DA 4K Series • SIS Commands14
Page 23
File Name
device(s).
Manually populated by user
Type
Audio
Video
Format
Rate
Type
Rate
Refresh
Automatically populated with EDID from connected sink
In modes 2 and 3, all “view”
commands return the prefi x
and the value, just as the “set”
commands do
This command returns the rear
panel DTP/HDBaseT switch
status
DTP HD DA4 4K 230
DTP HD DA8 4K 230
DTP HD DA4 4K 330
DTP HD DA8 4K 330
Firmware build
Extron DTP HD DA 4K Series • SIS Commands19
Page 28
CommandASCII Command
(host to unit)
View HDCP Notifi cations
Response
(unit to host)
Additional Description
Set green screen
Set black screen
View HDCP notifi cations
E N 0 HDCP}HdcpN 0]X6& = 0 = Green Screen
(default)
E N 1 HDCP}HdcpN 1]
E N HDCP}X6&]
HdcpNX6&]
1 = Black Screen
Verbose 2/3
Extron DTP HD DA 4K Series • SIS Commands20
Page 29
Reference
Information
This section provides information about updating the fi rmware of the DTP HD DA 4K models.
The following topics are discussed:
zUsing the Internal Web Pages
zUpdating the Device Firmware
Using the Internal Web Page
The DTP HD DA 4K series Internal Web Page allows for monitoring and set up of the device
via an Ethernet connection.
Figure 11. DTP HD DA 4K Internal Web Page
Accessing the Internal Web Page
To access the Internal Web Page:
1. Using an RJ-45 cable, connect the device to a LAN via the rear panel LAN connector
(see J on page 7).
2. Enter the device IP address into a Web browser address bar.
Extron DTP HD DA 4K Series • Internal Web Pages21
Page 30
Setting Up the Device with the Internal Web Page
Output status
This section displays the status of all connected outputs. This section is not configurable.
Input status
This section displays the status of the connected input. This section is not configurable.
Device info
This section displays device information including:
• Device Name — Displays the device name. Click the Edit button to configure the
name.
• Part Number — Displays the device part number (non-configurable)
• Model Name — Displays the device model number (non-configurable)
• Model Description — Displays a description of the connected model (non-
configurable)
• Firmware Version — Displays the current firmware version number. Click the
Update button to load new firmware to the device (see the following section for more
information)
• Firmware Build — Displays the current firmware build (non-configurable)
Date/Time settings
This section displays the date and time settings of the device. Click Sync to PC to
automatically sync the time to the connected PC. Click Set Manually to set a desired
time.
Configure this device
Click the link in this section to go to the Extron website where the Product Configuration
Software (PCS) can be downloaded. For more information about PCS, see the PCS Help
File, which is packaged with the software.
Communication settings
This section displays the TCP/IP and RS-232 device communications settings.
TCP/IP
If necessary, click the Edit button to change the TCP/IP settings.
RS-232
This section is non-configurable.
Passwords
Click the Set button to set up a password for the device.
Extron DTP HD DA 4K Series • Internal Web Pages22
Page 31
Updating the Device Firmware
1
3
4
5
Update the device firmware via either the Internal Web Page or the Extron PCS software.
Downloading Firmware
To obtain the latest version of firmware for your distribution amplifier:
1. At www.extron.com, click the Download link at the top of the page (figure 12,
click the
Firmware link (
) on the left sidebar menu.
2
1
), then
1
3
222
4
Figure 12. Firmware Link on the Download Tab
2. On the Download Center screen, click the letter D (3).
3. Locate the necessary firmware in the list and click Download (5).
4. (Optional) click Release Notes (4) next to the necessary firmware. These notes show
the issues that are addressed by the latest update. If these issues do not affect the
current device, updating the firmware may not be necessary.
5. On the next screen that appears, enter the requested user information, then click the
Download button.
6. Follow the instructions on the rest of the download screens to save the executable firmware
file to the computer. Note the folder to which the file was saved.
7. In Windows Explorer or another file browser, locate the downloaded executable file and
double-click it to run it.
8. Follow the instructions on the Installation Wizard screens to install the new firmware
on the computer. A Release Notes file and a set of instructions for updating the firmware are
also loaded.
5
Downloading and Installing PCS
Extron recommends using the PCS software to update the firmware on Extron products. If PCS
is not already installed on the connected computer, download it as follows:
1. Go to www.extron.com and click the Download tab.
2. On the Download Center screen, click the Software link on the left sidebar menu.
Extron DTP HD DA 4K Series • Internal Web Pages23
Page 32
3. On the next Download Center screen, locate PCS and click its Download link.
1
1
Figure 13. PCS Download Link
4. On the next screen, enter the requested information, then click the
Download PCS_vnxnxn.exe button (where n is the PCS version number).
5. Follow the instructions on the rest of the download screens to save the executable PCS
installer file to the computer. Note the folder to which the file was saved.
6. In Windows Explorer or another file browser, locate the downloaded executable installer file
and double-click it to open it.
7. Follow the instructions on the Installation Wizard screens to install PCS on the computer.
Unless you specify otherwise, the installer program places the PCS file, FWLoader.exe, at
c:\Program Files\Extron\Extron PCS.
Loading Firmware to the DA with PCS
To load a new version of firmware to the distribution amplifier using PCS, follow these
instructions.
1. If not already installed, download and install the PCS executable
installer file to the computer (see
page).
2. If necessary, download the latest version of firmware for the desired product (see
Downloading Firmware on the previous page).
3. Connect the distribution amplifier to the computer using the front panel USB connector
on page5), the rear panel LAN connector (J on page 7), or the rear panel RS-232
(
B
connector (
4. Open Firmware Loader. If there is no desktop icon, open the program from the Start menu
The PCS dialog box opens with the Add Device... dialog box in front of it.
on page 8).
K
Downloading and Installing PCS on the previous
Figure 14. Opening PCS
5. Select the DTP HD DA 4K product from the Device Name menu.
6. Select RS-232, USB, or TCP/IP from the Connection Method menu.
Extron DTP HD DA 4K Series • Internal Web Pages24
Page 33
7. Depending on the connection method that selected, additional options appear. Make the
appropriate selections for the connection method.
• RS-232: Select the appropriate options from the Com Port and Baud Rate menus.
• USB: Only the Extron USB Device_0 option is available on the AvailableDevices
menu. Make sure that it is selected.
• TCP/IP:Enter the IP address (default is 192.168.254.254), port number, and
password (if necessary).
8. Click Connect. If the connection is successful, DTP HD DA4 4K 230/330 or
DTP HD DA8 4K 230/330 is displayed in green in the Connected Device panel, followed
by a green check mark.
9. Click Browse to locate the Firmware file that was downloaded in step 2.
ATTENTION:
• Valid firmware files must have the file extension S19. A file with any other
extension is not a firmware upgrade for this device and could cause the device
to stop functioning.
• Les fichiers firmware valides doivent contenir l’extension fichier S19. Un fichier
avec n’importe quelle autre extension n’est pas une mise à jour de firmware
pour cet appareil et l’appareil pourrait arrêter de fonctionner.
NOTES:
• The original factory-installed firmware is permanently available on the DA units.
If the attempted firmware upload fails for any reason, the unit reverts to the
factory version.
• By default, when the firmware is downloaded from the Extron site, it is saved in
one of the following paths:
C:\Program Files\Extron\Firmware\folder_name (Windows XP) or
C:\Program Files (x86)\Extron\Firmware\folder_name
(Windows7) where folder_name may be named for the specific model
needed.
10. If multiple units are connected to the computer, it is possible to upload the same firmware to
all of them simultaneously. Click Add Next.
The first device is added to the Devices section and the
remains open. Add additional devices, by repeating this step.
When adding the last device, (or if only updating a single unit) click Add (do not press Add
Next). The device is added to the device list in the Firmware Loader window and the
Add Device... dialog box closes.
Add Device... dialog box
11. Highlight the distribution amplifier in the device list and click Begin. The following indicators
show the progress of the update:
• The Transfer Time section shows the amounts of remaining and elapsed time for
the update.
• The Total Progress section displays a progress bar with Uploading... above it.
• In the Devices section, the Progress column displays an incrementing percentage
and another progress bar. The Status column displays Uploading.
12. The upload is complete when the Remaining Time field shows 00.00.00, the Progress
column shows 100%, and Completed is displayed above the progress bar and in the
Status field. Close the Firmware Loader software.
Extron DTP HD DA 4K Series • Internal Web Pages25
Page 34
Loading Firmware to the DA with Internal Web Page
The firmware can also be updated via the DTP HD DA 4K internal web page.
To update the firmware via the internal web page:
1. Using an internet browser, navigate to the device Internal Web Page.
2. In the Device Info section, click the Update button.
Figure 15. Device Info Section
3. Click the Browse button and locate and select the desired firmware file, then click
Open.
4. Click the Upload button.
Extron DTP HD DA 4K Series • Internal Web Pages26
Page 35
Extron Warranty
Extron Electronics warrants this product against defects in materials and workmanship for a period of three years
from the date of purchase. In the event of malfunction during the warranty period attributable directly to faulty
workmanship and/or materials, Extron Electronics will, at its option, repair or replace said products or components,
to whatever extent it shall deem necessary to restore said product to proper operating condition, provided that it is
returned within the warranty period, with proof of purchase and description of malfunction to:
USA, Canada, South America,
and Central America:
Extron Electronics
1230 South Lewis Street
Anaheim, CA 92805
U.S.A.
Europe and Africa:
Extron Europe
Hanzeboulevard 10
3825 PH Amersfoort
The Netherlands
Asia:
Extron Asia Pte Ltd
135 Joo Seng Road, #04-01
PM Industrial Bldg.
Singapore 368363
Singapore
This Limited Warranty does not apply if the fault has been caused by misuse, improper handling care, electrical
or mechanical abuse, abnormal operating conditions, or if modifi cations were made to the product that were not
authorized by Extron.
Japan:
Extron Electronics, Japan
Kyodo Building, 16 Ichibancho
Chiyoda-ku, Tokyo 102-0082
Japan
China:
Extron China
686 Ronghua Road
Songjiang District
Shanghai 201611
China
Middle East:
Extron Middle East
Dubai Airport Free Zone
F13, PO Box 293666
United Arab Emirates, Dubai
NOTE: If a product is defective, please call Extron and ask for an Application Engineer to receive an RA (Return
Authorization) number. This will begin the repair process.
USA: 714.491.1500 or 800.633.9876 Europe: 31.33.453.4040
Asia: 65.6383.4400 Japan: 81.3.3511.7655
Units must be returned insured, with shipping charges prepaid. If not insured, you assume the risk of loss or damage
during shipment. Returned units must include the serial number and a description of the problem, as well as the
name of the person to contact in case there are any questions.
Extron Electronics makes no further warranties either expressed or implied with respect to the product and its quality,
performance, merchantability, or fi tness for any particular use. In no event will Extron Electronics be liable for direct,
indirect, or consequential damages resulting from any defect in this product even if Extron Electronics has been
advised of such damage.
Please note that laws vary from state to state and country to country, and that some provisions of this warranty may
not apply to you.
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