USB 2.0 RG2324/2344
4-Port USB 2.0 Fiber Optic Extender System
User Guide
Thank you for purchasing the USB 2.0 RG2324 or RG2344.
Please read this guide thoroughly.
This document applies to the following part numbers:
Model
USB 2.0 RG2324 01-00614 01-00615 01-00616 01-00617 01-00618
USB 2.0 RG2344 01-00619 01-00620 01-00621 01-00622 01-00623
North
American
System
European
System
United
Kingdom
System
Australia
System
Japan
System
FCC Radio Frequency Interference Statement Warning
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received
including interference that may cause undesired operation.
CE Statement
We, Icron Technologies Corporation, declare under our sole responsibility that the USB 2.0 RG2324/2344, to
which this declaration relates, is in conformity with European Standards EN 55022, EN 61000 and EN 55024.
IC Statement
This Class B digital apparatus complies with Canadian ICES-003.
WEEE Statement
The European Union has established regulations for the collection and recycling of all waste electrical
and electronic equipment (WEEE). Implementation of WEEE regulations may vary slightly by individual EU
member states. Please check with your local and state government guidelines for safe disposal and recycling
or contact your national WEEE recycling agency for more information.
Product Operation and Storage
Please read and follow all instructions provided with this product, and operate for intended use only.
Do not attempt to open the product casing as this may cause damage and will void warranty. Use only the
power supply provided with this product (if applicable). When not in use, product should be stored in a dry
location between -20°C and 70°C.
©2017 All rights reserved.
Document #90-01536-A01
Contents
Introduction .............................................................................................................3
Product Contents ................................................................................................................................ 3
Features .................................................................................................................................................. 3
The Local Extender ............................................................................................................................. 4
The Remote Extender ........................................................................................................................ 5
Installation Guide ....................................................................................................6
Installing the USB 2.0 RG2324/2344 System ............................................................................. 6
Fiber Optic Link Cabling.................................................................................................................... 6
Requirements ....................................................................................................................................... 6
Preparing Your Site ............................................................................................................................. 6
Installing the Local Extender .......................................................................................................... 7
Connecting the Local Extender to the Remote Extender .................................................... 7
Checking the Installation .................................................................................................................. 7
Connecting a USB Device ................................................................................................................. 8
Compatibility ........................................................................................................................................ 8
Optional USB Extender Mounting Options ...........................................................9
Option 1: USB Extender Mounting Kit ......................................................................................... 9
Option 2: USB Extender Direct Surface Mounting ................................................................ 10
Troubleshooting ....................................................................................................11
Specifications.........................................................................................................13
Contacting Technical Support ..............................................................................14
Technical Glossary .................................................................................................15
Introduction
This guide provides product information for the USB 2.0 RG2324 and 2344 models, installation instructions
and troubleshooting guidelines. The instructions in this guide assume a general knowledge of computer
installation procedures, familiarity with cabling requirements and some understanding of USB devices.
note
NOTE: Notes provide additional information that could be useful.
CAUTION: Cautions provide important information about an operational requirement.
Product Contents
Your RG2324/2344 extender system contains:
• Local Extender
• Remote Extender
• USB 2.0 Cable
• Remote Extender AC International Power Adapter
• Country Specific Power Cable
• Quick Start Guide
Features
The RG2324/2344 incorporates ExtremeUSB® technology, enabling users to extend USB beyond the
standard 5m cable limit for USB 2.0 peripheral devices. This extender system is composed of two individual
units, the Local Extender and the Remote Extender, and has the following key features:
• Up to 500m of extension when directly connected over multimode fiber (RG2324), and
up to 10km over singlemode fiber (RG2344)
• Support for new USB 3.0 host controllers and devices (up to 480 Mbps)
• Support for all device USB types
The RG2324/44 includes the ExtremeUSB® suite of features:
• Transparent USB extension
• True plug and play; no software drivers required
• Works with all major operating systems: Windows®, macOS™ and Linux®
USB 3.0 devices will perform at USB 2.0 speeds if extended through the RG2324/44 extender.
note
The RG2324 only works with multimode fiber, and the RG2344 with singlemode fiber.
note
3
The Local Extender
The local extender connects to the computer using a standard USB 2.0 cable. Power for this unit is provided
by the host computer.
Front View
1
3
2
4
Rear View
5
6
7
8
LinkConfig Mode
ITEM TYPE DESCRIPTION
1 Power LED (Blue) LED turns on when power is supplied.
LED is off when no power is supplied by the host computer.
2 Link LED (Green) Indicates a valid ExtremeUSB link is established between the local and
remote extender.
LED turns on when link between local and remote extender is established.
LED is off when there is no link between local and remote extenders.
LED is slow blinking when the unit is attempting to establish a link.
3 Host LED (Green) Indicates that the extender system is properly enumerated on the host
computer.
LED blinks when the extender system is in a suspended state.
4 Activity LED
(Amber)
Indicates data transmission is occurring between local and remote
extenders.
LED blinks intermittently with or without a USB device connected.
When the local and remote extenders are in suspend mode, the LED is off.
5 Config Reserved for manufacturer use.
6 USB Host Port Used to connect the local extender to the host computer.
Accepts USB Type B connector.
7 Mode Reserved for manufacturer use.
8 Link Port
(Duplex LC)
Extension link Duplex LC fiber optic transceiver port.
4
The Remote Extender
The remote extender unit provides USB Type A ports for standard USB devices and allows you to connect up
to four USB devices directly. Additional devices may be connected by attaching up to four USB hubs to the
remote extender unit. The remote extender is powered by an external AC adapter, supplying up to 1 Amp
per USB port when two or less are in use or 2.5 Amps shared across all four ports.
Front View
1 1
1
1
2
3
4
5
Rear View
7
6
Config Mode Link24V 1A
8
9
ITEM TYPE DESCRIPTION
1 Device Ports (USB
Accepts USB devices.
Type A)
2 Power LED (Blue) LED turns on when power is supplied.
3 Link LED (Green) Indicates a valid ExtremeUSB link is established between the local and
remote extender.
LED turns on when link between local and remote extender is established.
LED is off when there is no link between local and remote extenders.
LED is slow blinking when the unit is attempting to establish a link.
4 Host LED (Green) Indicates that the extender system is properly enumerated on the host
computer.
LED blinks when the extender system is in a suspended state.
5 Activity LED (Green) Indicates data transmission is occurring between local and remote
extenders.
LED blinks intermittently with or without a USB device connected.
When the local and remote extenders are in suspend mode, the LED is off.
6 DC Power Port Connects to the AC power supply. Required for proper operation.
7 Config Reserved for manufacturer use.
8 Mode Reserved for manufacturer use.
9 Link Port (Duplex LC) Extension link Duplex LC fiber optic transceiver port.
5
Installation Guide
Installing the USB 2.0 RG2324/44 System
Fiber Optic Link Cabling
The local and remote extenders are interconnected by fiber optic cabling. Two strands of multimode
fiber cabling is required for the RG2324 for extending up to 500m using 50/125μm or up to 275m using
62.5/125μm. The RG2344 supports up to 10km of singlemode fiber cable. The cabling subsystem must
provide a duplex connection with crossover, and must be terminated with Duplex LC connectors at both
ends.
Requirements
To complete the installation, you will also require the following items that are not included with this system:
• USB compatible computer (host computer) with a USB compliant operating system
• USB compatible device(s)
• Fiber optic cabling
Host Computer
USB cable
Fiber optic Link Cable
All USB Devices
Local Extender
Remote Extender
Up to 500m between extenders over multimode ber,
and up to 10km over single mode ber optics
USB cable or device
connectors
Preparing Your Site
Before installing the RG2324/44 extender, you will need to prepare your site:
1. Place the computer where desired and set it up.
2. Ensure to locate the USB device(s) within the cable-length of the computer. If not, adjust the
location of the device(s) and/or computer accordingly.
3. If you are using surface cabling, the RG2324 supports a maximum distance of 500m over multimode
fiber, while the RG2344 extends up to 10km over singlemode fiber.
4. If using premise cabling, ensure compatible fiber optic cabling is installed between the two locations
and not to exceed the specified distance.
note
Two strands of multimode (RG2324) or singlemode (RG2344) fiber are required to support the long reach connection.
The cabling must provide a duplex connection with crossover, and must be terminated with Duplex LC connectors at
both ends.
6
Installing the Local Extender
1. Place the local extender near the computer.
2. Connect the supplied USB cable between the local extender host port and a USB port on the host
computer.
Connecting the Local Extender to the Remote Extender
With Surface Cabling:
1. Plug one end of the fiber optic cabling (not included) into the Link port on the local extender.
2. Plug the other end of the fiber optic cabling into the Link port on the remote extender.
With Premise Cabling:
1. Plug one end of a fiber optic patch cord (not included) into the Link port on the local extender.
2. Plug the other end of the patch cord into the fiber optic information outlet near the host computer.
3. Plug one end of the second fiber optic patch cord (not included) into the Link port on the remote
extender.
4. Plug the other end of the second patch cord into the fiber optic information outlet near the USB
device.
Installing the Remote Extender
1. Place the remote extender near the USB device(s).
2. Assemble the power adapter and country specific power cord together and connect them into a
suitable AC outlet.
3. Connect the power adapter to the remote extender.
Checking the Installation
1. On the local and remote extender, check that the Power, Activity, Link and Host LEDs are on. If the
Host or Link LEDs are permanently off, then the cabling between the local and remote extender may
not be installed properly or is defective.
2. For Windows users (XP, 7, 8, 8.1, 10), open Device Manager to confirm that the extender system has
been installed correctly. Expand the entry for Universal Serial Bus controllers by clicking the “+” sign.
If the extender system has been installed correctly, you should find it listed as a “Generic USB Hub”.
To open Device Manager in Windows XP:
note
Right click “My Computer” then select: Properties >> Hardware tab >> Device Manager
To open Device Manager in Windows 7:
note
Open the Start Menu, right click on “Computer” then select: Manage >> Device Manager
To open Device Manager in Windows 8, 8.1 or 10:
note
Right click the Start Menu and then select: Device Manager
7
3. For macOS users, open the System Profiler to confirm that the extender system has installed correctly.
In the left hand column under Hardware, select “USB” and inspect the right hand panel. If the
extender has been installed correctly, you should find it listed as a “Hub” under the USB High-Speed
Bus/USB Bus.
To open System Profiler in macOS:
note
Open the Finder, select Applications, then open the Utilities folder and double click on the System Profiler icon.
4. If the extender system is not detected correctly or fails to detect, please consult the Troubleshooting
section in this guide.
Connecting a USB Device
1. Install any software required to operate the USB device. Refer to the documentation for the USB
device, as required.
2. Connect the USB device to the device port on the remote extender.
3. Check that the device is detected and installed properly in the operating system.
Compatibility
The USB 2.0 RG2324/44 complies with USB 1.1 and USB 2.0 specifications governing the design of USB
devices. However, there is no guarantee that all USB devices or hosts will be compatible as there are a
number of different characteristics that may impact the operation of USB devices over extended distances.
8
Optional USB Extender Mounting Options
The bottom of the enclosure features four convenient pre-drilled holes for optional mounting. Based on your
requirements, choose from two available mounting options:
1. USB Extender Mounting Kit (Purchased separately Order Part #10-00394 USB Mounting Kit - Black)
2. USB Extender Direct Surface Mounting (Using your own hardware, stencil provided on page 10)
OPTION 1: USB Extender Mounting Kit - each kit includes:
• 2 mounting brackets
• 4 (M3.0) locking washers
• 4 (M3.0 x 5mm) Phillips pan head screws
• Mounting bracket installation guide (see diagram below)
1 kit required to mount per Local Extender or Remote Extender
Using a Phillips screwdriver, in the order as illustrated below, fasten and secure the provided screws, locking
washers and brackets into place.
Once the bracket mounting is secured onto the extender, it is ready for mounting onto a surface. Please note
you will need to provide your own screws to secure the extender using the available slots on each bracket.
9
OPTION 2: USB Extender Direct Surface Mounting (using your own hardware)
42.0mm (1.6535'')
4.8mm (3/16'')
(4 Places)
77.0mm (3.0315'')
The bottom of the enclosure features four pre-drilled holes for optional surface mounting.
Distance between the enclosure mounting holes:
42.0mm x 77. 0mm
mounting hole
1. Mark the center point of each of the four holes on your mounting surface either by directly measuring or
using a print out of the stencil below.
2. Hardware recommendation: M3.0 locking washers and M3.0 screws (4 of each per extender) noting
screw length will depend upon thickness of mounting surface.
3. Drill through each of the four hole markings on the mounting surface using a 4.7625mm (3/16”) drill bit.
4. Align the bottom enclosure holes to the newly drilled out holes on the mounting surface.
5. Place a locking washer on each of the four screws and using a screwdriver, fasten the extender into place.
To ensure the stencil below prints to scale be sure to set the page scaling setting to “none”.
Direct Surface Mounting Measurement Stencil
10
Troubleshooting
The following table provides troubleshooting tips. The topics are arranged in the order in which they should
be executed in most situations. If you are unable to resolve the problem after following these instructions,
please contact Technical Support for further assistance.
PROBLEM CAUSE SOLUTION
All LEDs on local
extender are off.
All LEDs on
remote extender
are off.
Link LEDs
on local and
remote extender
units are off.
Link LED on
local and
remote extender
units are on,
Host LED
on local and
remote extender
units are off.
Both extenders
were working,
but then the
Host LED on
remote extender
unit is suddenly
blinking.
• The local extender is not
receiving enough power from
the USB port or the (optional)
local extender AC adapter.
• The remote extender is not
receiving power from the AC
adapter.
• There is no connection between
the local extender and remote
extender.
• The host computer is not
powered on.
• The local extender is not
connected to the computer
(when used with the optional
local extender AC adapter).
• The computer does not
support USB hubs.
• The RG2324/44 is
malfunctioning.
• The remote extender is in
suspend mode. The operating
system may put the RG2324/44
in suspend mode when the
computer is put into a
Suspend/Standby state or
when no USB device(s) are
attached.
1. Ensure that the USB connection between the
local extender and host computer is properly
installed.
2. Move the USB connector to another USB port
on the host computer.
1. Ensure that the AC power adapter is properly
connected to the remote extender.
2. Check that the AC adapter is connected to a live
source of electrical power. Check that the remote
extender power LED is illuminated.
1. Ensure that a singlemode fiber optic cable with
crossover is connected between the local and
remote extenders.
2. Connect a short fiber optic crossover patch cord
between the local and remote extenders.
Recheck operation of the system.
1. Disconnect all USB devices from the remote
extender.
2. Disconnect the local extender from the computer.
3. Disconnect the remote extender from the AC
power adapter.
4. Reconnect the local extender to the computer.
5. Reconnect the remote extender to the AC power
adapter.
6. In the Universal Serial Bus controllers section of
Device Manager, check that the RG2324/44 is
recognized as a “Generic USB Hub”.
1. Recover/Resume the operating system from
Suspend/Standby mode (see your operating
system’s documentation).
2. Attach a USB device to the Ranger 2324/44.
11
PROBLEM CAUSE SOLUTION
All LEDs on both
the local and
remote extenders
are on, but the USB
device does not
operate correctly,
or is detected
as an “Unknown
Device” in the
operating system.
• The USB device is
malfunctioning.
• The computer does not
recognize the USB device.
• The application software for
the device is not operating.
• The RG2324/44 is
malfunctioning.
1. Disconnect the RG2324/44 from the computer.
2. Connect the USB device directly to the USB port
on the computer.
3. If the device does not operate properly,
consult the user documentation for the device.
4. Update your system BIOS, chipset or USB Host
controller drivers from your System/Mother
board manufacturer’s website.
5. If the device operates properly when directly
connected to the computer, connect another
device (of a different type) to the RG2324/44.
Connect the RG2324/44 to the computer.
6. If the second device does not operate, the
RG2324/44 system may be malfunctioning.
Contact technical support for assistance.
USB device is
attached to
remote extender’s
USB port, but
remote extender
device LED is off.
Device LED is
orange and units
are no longer
functioning.
LED Host and
LINK LEDs on
local and remote
extenders blink
intermittently.
• A USB device must have the
appropriate driver installed on
the computer operating
system.
• Overcurrent condition has
occurred because USB device
draws more power than can be
supplied per USB specification
(500mA).
• Firmware mismatch between
the local and remote extenders.
7. If the second device does operate properly,
the first device may not be compatible with
the RG2324/44.
1. Install the required USB device driver on the
computer operating system prior to attaching
the USB device to the remote extender. Please
see your USB device manufacturer’s website for
details.
2. Consult your USB device documentation and
power your USB device with the additional, USB
device manufacturer supplied, power supply (if
available).
1. Power cycle remote extender.
1. Use a different local and remote extender pair
which have the same firmware revision.
2. Upgrade the local and remote extender
firmware, contact technical support for
assistance.
12
Specifications
RANGE
USB 2.0 RG2324
USB 2.0 RG2344 Up to 10km (6.2 miles) over singlemode fiber
USB DEVICE SUPPORT
Maximum Throughput Up to 480 Mbps
Traffic Types All Traffic Types
Device Types All Device Types
Maximum Number of Devices and/or Hubs Up to 30 devices
LOCAL EXTENDER
USB Connector 1 x USB 2.0 Type B Receptacle
Link Connector 1 x SFP Duplex
Dimensions 100.0mm x 76.0mm x 26.0mm (3.9” x 3.0” x 1.0”)
Enclosure Material Black Anodized Aluminum
REMOTE EXTENDER
USB Connector 4 x USB 2.0 Type A Receptacles
Link Connector 1 x SFP Duplex
Up to 500m (1,640 ft) over OM2+ multimode fiber
Up to 275m (902 ft) over OM1 multimode fiber
Dimensions 100.0mm x 76.0mm x 26.0mm (3.9” x 3.0” x 1.0”)
Enclosure Material Black Anodized Aluminum
Available Current Up to 1 Amp to each USB port; 2.5 Amps total shared
Power Supply 100-240V AC input, 24V 1A DC Output
ENVIRONMENTAL
Operating Temperature Range 0°C to 50°C (32°F to 122°F)
Storage Temperature Range -20°C to 70°C (-4°F to 158°F)
Operating Humidity 20% to 80% relative humidity, non-condensing
Storage Humidity 10% to 90% relative humidity, non-condensing
COMPLIANCE
EMC FCC (Class B), CE (Class B)
Environmental RoHS2 (CE)
SUPPORT
Warranty 2-year
13
Contacting Technical Support
If you are experiencing problems not referenced in the Troubleshooting Guide, contact Technical Support at
the company where you purchased this product and provide them with the following information:
• Host computer make and mode
• Type of operating system installed (e.g. Windows 10, macOS 10.12, etc.)
• Part number and serial number of both the Local Extender and Remote Extender units
• Make and model of any USB device(s) attached to this extender system
• Description of the installation such as Host computer model, transmission media used and
information about the USB device(s)
• Description of the problem
14
Technical Glossary
USB 2.0 Cables
USB 2.0 cables have two distinct full-sized connectors. The Type A connector is used to connect the cable
from a USB device to the Type A port on a computer or hub. The Type B connector is used to attach the USB
cable to a USB device.
USB Type A port USB Type B port USB Type A
connector
USB Type B
connector
Duplex LC
When a crossover fiber-optic cable is called for, the cable has the transmit signal on one end connected to
the receive signal at the other end.
TX
RX
15
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