Extreme Networks Innovation. Simplicity. Performance Manual

Rev. R05

03-Jul-11

Extreme Networks

Innovation. Simplicity. Performance.

Quality System Manual

Products. Process. Results.

Table of Contents

Introduction

Page 2

1.0 Purpose & Scope

Page 3

2.0 Organizational Mission, Vision, & Values

Page 3

3.0 Role of the Leadership Team

Page 4

4.0 Organizational Relationships & Responsibilities

Page 5

5.0 Resource Management

Page 5

6.0 Information, Documents, & Records

Page 6

7.0 Customer Focus

Page 6

8.0 Product Development

Page 7

9.0 Supply Chain Partnerships

Page 8

10.0 Operational Requirements

Page 9

11.0 Measurement, Data Analysis, & Assessment

Page 9

12.0 Continual Improvement

Page 10

Quality System Elements

Appendix A

Organizational Relationships

Appendix B

ISO 9001:2008 Certificate

Appendix C

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Introduction

Extreme Networks® of Santa Clara, Calif., founded in 1996, is a publicly listed company (NASDAQ:
EXTR),that designs, builds, and installs sophisticated Ethernet solutions that meet the toughest challenges in
network connectivity and IP-based communications.

Throughout its history, the Company has delivered more than 15 Million Ethernet ports and has established a
presence in more than 50 countries. The Company increases the value of the network with its advanced software
platforms that deliver meaningful insight and control to applications and services. This helps corporate
enterprises and service providers who must have high performance, secure networks that support converged
voice, video and data. Intelligence is enhanced with an extensible, flexible and secure protocol-based
communication capability, allowing devices to talk to one another.

Extreme Networks addresses a wide range of customers with wired and wireless network infrastructures. From
corporate enterprises such as manufacturers, retailers, financial institutions, utilities and healthcare
organizations, to large universities and K-12 school districts to federal and local governments worldwide.

To complement its products, Extreme Networks provides a complete selection of professional services and
custom offerings, including network design, enhanced visibility into flows and applications, voice and security
testing, network kit implementation as well as technical assistance on a 24x7 basis to a global footprint.

ISO-9001:2008
www.extremenetworks.com 951-08-4896

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Extreme Networks Values

Value the Customer

Listen to the customer – Interpret what they said.
Deliver quality.

Act with Professionalism & Integrity

Honesty and directness. Trust – always.
Courage, prudence, and systemic thinking.

Pursue Innovation and Creativity

Continuous learning. Personal growth.
Leadership by example. Take risks.

Play to Win

A passion for Extreme Networks success.
A “can do” attitude. Urgency in everything we do.

1.0 Purpose & Scope

1.1 A Focus on Quality: Extreme Networks Quality System is established to ensure product and service

quality consistently meet the highest standards demanded by the organization and expected by its
customers; to foster partnership with its suppliers; and to create a vital, sustainable organization for
employees and shareholders.

1.2 Quality System Manual: This document defines the Quality System, how it is implemented, and how

it is sustained throughout the organization. The quality system and its supporting policies, guidelines,
procedures, and business practices apply to corporate facilities world-wide. Extreme Networks
activities focus on the design, service, and distribution of hardware and software products, for
telecommunications service providers and medium to large enterprise businesses.

1.3 The Role of ISO-9001: The ISO-9001 standard is one of the tools used to develop and improve

Extreme Networks Quality System. It provides a framework for creating a quality system that
supports continual improvement, business growth, and customer and employee satisfaction.
Additionally, Extreme Networks holds an ISO-9001 certification for its three main facilities – Santa
Clara, Research Triangle Park, and Chennai. Terminology used throughout this document is
consistent with the definitions in the ISO-9001:2008 standard.

♦ Supplier refers to contract manufacturer, subcontractor, or direct material / service supplier
♦ Organization refers to Extreme Networks
♦ Top Management consists of the President / CEO, and his direct reporting staff; and may also

be referred to as: “Executive Leadership” or “Leadership Team”.

2.0 Organizational Mission, Vision, & Values

2.1 Mission and Vision: Extreme Networks mission is “To deliver a network that is optimized for the

new mobile world of people and machines, providing pervasive access, awareness and control, from
the converged edge to the cloud.” The Extreme vision is “Delivering a seamless experience for

mobile people and machines.”

2.2 Commitment to Excellence: Extreme Networks strives to be recognized by its employees, customers,

community, and shareholders as a responsible organization that conducts business in an open and
ethical manner. Extreme Networks commitment to quality, organizational excellence, and continual
improvement is reflected in the Quality Promise. All Extremists are responsible for relating the
Quality Promise to their daily work and for encouraging behaviors that translate the organization’s
values to action.

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2.3 Quality Promise Communication & Review: Quality goals and system elements are introduced to all

new employees. Additionally, quality system information is included in employee meetings, training
programs, and company-wide communications. Periodically, the Executive Leadership reviews the
Quality Promise to ensure appropriateness, effectiveness, and continued suitability.

2.4 Our Quality Promise: To provide solutions that meet the highest standard of excellence,

performance and reliability. Our promise is achieved through our commitment to:

♦ Delighting the customer
♦ Continuous improvement
♦ Collaboration and leadership
♦ Work and life balance

3.0 Role of the Leadership Team

3.1 Management Commitment: Extreme Networks Executive Leadership team establishes the quality

system framework, corporate policies, expectations, and goals; and is committed to:

Providing organizational leadership
Delegating appropriate responsibilities to meet quality objectives
Defining strategic quality goals and objectives, including statutory or customer requirements
Ensuring the continual improvement of products and services; and the quality system

3.2 Quality Leadership: The Chief Quality Officer leads the Corporate Quality team. This team is

responsible for ensuring the quality system is established, implemented, and maintained per the goals
and objectives set by the Executive Staff; and in accordance with ISO-9001, corporate policies,
regulatory/ statutory, and contractual requirements, and industry best practices. Additionally the
Corporate Quality is responsible for:

Evaluating the effectiveness of the quality system based on a broad array of metrics and data
Conducting internal assessments of the quality system to confirm its on-going effectiveness
Coordinating continual improvement efforts to support corporate strategies and business growth
Maintaining an effective relationship with external certification bodies and audit organizations

3.3 Management Review: Periodically, the Executive team reviews the Quality System – its strengths,

opportunities for improvement, and the need for changes. Information from various programs and
functional areas is evaluated against corporate objectives. Review inputs include: business metrics,
the results of internal assessments and external audits, continual improvement activities, and the
status of corporate initiatives. Recommendations for changes and improvements are presented to the
Executive Leadership for discussion and/or approval. Action items are assigned as needed to support
company objectives, customer and employee satisfaction, and continual improvement. Meeting
minutes communicate the review results and action item status.

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