Page 1
pellet Stove uSer manual
ViViana - ViViana Plus - dorina
engliSh/ingleSe
Page 2
2
Page 3
index
3
We thank you for having chosen our company; our product is a great heating solution developed from the
most advanced technology with top quality machining and modern design, aimed at making you enjoy
the fantastic sensation that the heat of a ame gives, in complete safety.
Extraame S. p. A.
enGLiSH ....................................................................................................................................................................................................................................4
WarninGS ..................................................................................................................................................................................4
Safety ........................................................................................................................................................................................ 4
routine Maintenance .......................................................................................................................................................... 4
Safety deviceS ........................................................................................................................................................................ 5
reference StandardS ..........................................................................................................................................................5
inStaLLation ............................................................................................................................................................................ 7
InstallatIons not allowed ............................................................................................................................................................................................ 7
smoke duct ................................................................................................................................................................................................................................. 9
tecHnIcal InstallatIon documentatIon .............................................................................................................................................................13
PeLLet e caricaMento ........................................................................................................................................................14
canaLiZZaZione aria caLda ............................................................................................................................................. 14
FunzIonamento termostato supplementare per comando motore canalIzzazIone ........................................................15
tHe diSPLay deScriPtion of controLS and SyMboLS ...............................................................................................16
dIsplay Icons key ..................................................................................................................................................................................................................16
menu structure ....................................................................................................................................................................................................................17
baSic inStructionS .............................................................................................................................................................17
reMote controL (oPtionaL) ............................................................................................................................................. 18
type and replacement oF batterIes ........................................................................................................................................................................18
coMMiSSioninG SettinGS ...................................................................................................................................................18
adjustIng tIme, day, montH and year .....................................................................................................................................................................18
adjustIng language ..........................................................................................................................................................................................................18
functioninG and LoGic .....................................................................................................................................................19
uSer Menu...............................................................................................................................................................................20
pellet Feed adjustment...................................................................................................................................................................................................20
stand - by ....................................................................................................................................................................................................................................21
reset ..............................................................................................................................................................................................................................................21
cHrono .................................................................................................................................................................................... 21
programmIng example .....................................................................................................................................................................................................22
cLeaninG under uSer'S reSPonSibiLity.........................................................................................................................23
routine Maintenance .......................................................................................................................................................24
diSPLayS ..................................................................................................................................................................................25
aLarMS ....................................................................................................................................................................................26
Warranty conditionS .......................................................................................................................................................27
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4
WARNINGS
The instruction manual is an integral part of the product: make sure that it always accompanies the appliance, even if transferred
to other owners or user or is transferred to another place. If it is damaged or lost,request another copy from the area technician.
This product must be destined for the use for which it has been expressly realised. The manufacturer is exempt from any liability,
contractual and extracontractual, for injury/damage caused to persons/animals and objects, due to installation, adjustment
and maintenance errors and improper use. Installation must be performed by qualied sta, which assumes complete
responsibility for the denitive installation and consequent good functioning of the product installed. It is necessary to
bear in mind all laws and national, regional, provincial and town council Standards present in the country the appliance
has been installed.
Extraame S.p.A. cannot be held responsible for the failure to comply with such precautions.
After removing the packaging, ensure that the content is intact and complete. If not so, contact the dealer where the appliance
was purchased.
All electric components that make up the product must be replaced with original spare parts exclusively by an authorised aftersales centre, thus guaranteeing correct functioning.
SAFETY
The stove must not be used by persons (including children) with reduced physical, sensorial and mental capacities or who
are unskilled persons, unless they are supervised and trained regarding use of the appliance by a person responsible for their
safety.
Children must be controlled to ensure that they do not play with the appliance.
Do not touch the stove when you are barefoot or when parts of the body are wet or humid.
The safety and adjustment devices must not be modied without the authorisation or indications of the manufacturer.
Do not pull, disconnect, twist electric cables leaving the stove, even if disconnected from the electric power supply mains.
It is advised to position the power supply cable in a way that it does not come into contact with hot parts of the appliance.
The power supply plug must be accessible after installation.
Do not close or reduce the dimensions of the airing vents in the place of installation. The airing vents are indispensable
for correct combustion.
Do not leave the packaging elements within reach of children or unassisted disabled persons.
The hearth door must always be closed during normal functioning of the product.
When the appliance is functioning and hot to the touch, especially all external surfaces, attention must be paid
Check for the presence of any obstructions before switching the appliance on following a prolonged standstill period.
The stove has been designed to function in any climatic condition (also critical). In particularly adverse conditions (strong
wind, freezing) safety systems may intervene that switch the stove o. If this occurs, contact the technical after-sales service
and always disable the safety system.
If the ue should catch re, be equipped with suitable systems for suocating the ames or request help from the re
service.
This appliance must not be used to burn waste
Do not use any inammable liquids for ignition
During the lling phase do not allow the bag of pellets to come into contact with the product
The majolicas are top quality artisan products and as such can have micro-dots, crackles and chromatic imperfections.
These features highlight their valuable nature. Due to their dierent dilation coecient, enamel and majolica produce
crackling,. which demonstrate their eective authenticity. To clean the majolicas, it is recommended to use a soft, dry cloth. If
a detergent or liquid is used, the latter could penetrate inside the crackles, highlighting the same.
ROUTINE MAINTENANCE
Based on the Decree 22 January 2008 n°37 art.2, routine maintenance means interventions aimed at reducing degradation from
normal use, as well as dealing with accidental events entailing the need of rst interventions, which however do not modify the
structure of the system upon which one is intervening or its intended use according to the prescriptions foreseen by technical
standards in force and by the manufacturer's use and maintenance booklet.
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5
SAFETY DEVICES
SAFETY DEVICES
KEY: * = PRESENT, = NOT PRESENT
STOVES
Circuit board: it intervenes directly sending the product
into alarm conditions until it has fully cooled down, in
the event of: fumes motor breakage, pellet feed motor
breakage, black out (if above 10 seconds), failed ignition
*
Door micro switch: With the door open, the operation of
the burn pot cleaning system is blocked
-
Electronic pressure switch: in the event of inadequate
depression, it sends the machine in alarm conditions
*
F 2.5 A 250 V fuse (stoves): protects the machine from
violent current surges
*
85°C calibrated mechanical bulb with manual rearm:
intervenes by blocking fuel feed whenever the pellet tank
t° reaches the limit of 85°C. Rearm must be performed
by qualied sta and/or the manufacturer's technical
after-sales assistance.
*
Pellet tank temperature control probe: if the tank over-
heats, the machine automatically modulates to return to
normal temperature values (* in the relevant models)
*
Mechanical air pressure switch: blocks the pellet in the
event of insucient depression (in the relevant models)
*
REFERENCE STANDARDS
The installation must be in compliance with:
UNI 10683 (2012) heat generators fed with wood and
other solid fuels: installation.
The chimneys must be in compliance with:
UNI EN 13063-1 and UNI EN 13063-2, UNI EN 1457, UNI
EN 1806 in the event of non-metallic chimneys:
EN 13384-1 (13384) chimneys. Thermal and uid dynamic
calculation methods.
UNI EN 1443 (2005) chimneys: general requirements.
UNI EN 1457 (2012) chimneys: clay/ceramic ue liners.
UNI/TS 11278 (2008) Metal - chimneys/ue liners/ue
ducts.
UNI 7129 point 4.3.3 Fire Brigade provisions, local rules
and regulations.
NATIONAL, REGIONAL, PROVINCIAL AND TOWN
COUNCIL REGULATIONS
One must also bear in mind all laws and national, regional,
provincial and town council Standards present in the country
in which the appliance has been installed.
TERMS AND DEFINITIONS
Aeration: Air renewal is required both for the disposal of
the combustion products, and to prevent mixtures with a
hazardous content of non-combusted gases.
Closed hearth appliance: Appliance designed for operation
with closed combustion chamber.
Forced draught appliance: Appliance with ventilation in the
fumes circuit and combustion with fumes ow at a positive
pressure with respect to the environment.
Chimney: Structure consisting in one or several walls
containing one or several outow airways.
The purpose of this predominantly vertical element is to expel
the combustion products at a convenient height from the
ground.
Smoke duct: Component or components that connect the
outlet of the heat generator to the chimney.
Chimney cap: Device that placed on the chimney outlet
allows the dispersion of the combustion products even in
presence of adverse weather conditions.
Condensation: Liquid products which form when the fumes
temperature is lower or equal to the water dew point.
Ducting pipe: Pipe made up of one or several predominantly
vertical elements, specically suitable for collecting and
expelling the fumes, as well as to withstand the relative
components and any condensate over time,
suitable to be installed in a chimney, existing or new technical
compartment, even in new buildings.
Sealed installation: Installation of an appliance with sealed
operation, so that all the air required for combustion is taken
from outside.
Maintenance: Set of procedures required to ensure and
maintain safety and functionality over time and maintain the
eciency of the system within the prescribed parameters.
Chimney system: Chimney installed using a combination
of compatible components, manufactured or specied by a
sole manufacturer whose product liability covers the entire
chimney.
Fumes exhaust system: Flue gas exhaust system, independent
from the appliance made up of a smoke duct, chimney or
individual ue and chimney cap.
Radiation area: Area immediately in front of the hearth in
which the radiant heat caused by combustion is diused.
Reux area: Area beyond the extrados of the roof in which
overpressure or depressions occur, which may aect the
proper discharge of the combustion products.
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6
FUNCTIONAL OPERATIONS DIAGRAM
State of the art installation and proper system operation include a series of activities:
1. Preliminary activities:
verication of the suitability of the installation site,
verication of the suitability of the fumes exhaust system,
verication of the suitability of the outside air inlets;
2. Installation:
implementation of ventilation and connection to the outer air inlets,
implementation and connection to the fumes exhaust system,
assembly and installation,
electric and hydraulic connections,
installation of insulation,
ignition and operation test,
installation of nishings and coverings;
3. Issue of complementary documentation;
4. Inspection and maintenance.
Other actions may be required in relation to specic requests of the competent authority.
PRELIMINARY ACTIVITIES
GENERAL
Verication of compatibility of the system, of any restrictions required by local administrative regulations, special or conventional
requirements resulting from condominium regulations, constraints, laws or administration deeds must precede any other
assembly or installation operation.
One must especially verify the suitability:
of the installation premises, of the appliances already installed in the installation premises and in the adjacent and
adjoining premises, also powered by dierent fuels, with particular reference to non-compliant installations.
of the fumes exhaust system
of the outside air inlets
SUITABILITY OF THE FUMES EXHAUST SYSTEM
Installation must be preceded by a compatibility test between the appliance and the fumes exhaust system, by verifying:
the existence of documentation relating to the system;
existence and content of the chimney plaque;
suitability of the internal section of the chimney;
absence of obstructions all along the chimney;
predominantly vertical height and development of the chimney;
existence and suitability of the chimney cap;
distance of the outside wall of the chimney and of the smoke duct from combustible materials;
chimney type and material;
absence of other chimney connections.
ENGLISH
Page 7
B
C
A
S
7
INSTALLATION
INSTALLATIONS NOT ALLOWED
Installation in premises with re hazards is forbidden. Installation in residential premises (except for sealed operation appliances)
is also forbidden:
in which there are liquid fuel-operated appliances with continuous or intermittent operation, which draw the combustion
air in the room in which they are installed, or
in which there are type B gas appliances intended for room heating, with or without production of domestic hot water and
in adjacent and adjoining premises, or
in which, in any case, the depression measured during installation between the internal and external environment is
greater than 4 Pa
Installations in bathrooms, bedrooms and studio ats
Installation in bathrooms, bedrooms and studio ats is only allowed for sealed or closed hearth appliances with ducted
combustion air taken from the outside.
Installation premises requirements
The support surfaces and/or points must have a suitable load-bearing capacity to support the weight of the appliance, of the
accessories and coatings.
The adjacent, side and rear walls and the supporting surface must be made of non-combustible material according to the table
REFERENCES INFLAMMABLE OBJECTS NONINFLAMMABLE OBJECTS
A 200 mm 100 mm
B 1500 mm 750 mm
C 200 mm 100 mm
In any case the temperature of the adjacent combustible materials must not reach a temperature equal to or greater than the
room temperature increased by 65°C.
The minimum volume of the premises in which to install the appliance must be greater than 15 m³.
Air inlet
S= oor protection
Flue
Inspection
gure 1 gure 2
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8
VENTILATION AND AERATION OF THE INSTALLATION PREMISES
Ventilation is deemed sucient when the room is equipped with air inlets according to the table:
Air inlet
See gure 2
Appliance categories Reference standard
Percentage of the
net opening section with
respect to the appliance fumes
outlet section
Minimum net opening value of
the ventilation duct
Pellet stoves UNI EN 14785 - 80 cm²
Boilers UNI EN 303-5 50% 100 cm²
In any case ventilation is deemed sucient when the pressure dierence between the external and internal environment is
equal to or less than 4 Pa.
In the presence of type B gas appliances with intermittent operation not intended for heating, they must have their own aeration
and/or ventilation opening. The air inlets must meet the following requirements:
they must be protected with grids, metal mesh, etc., but without reducing the net useful section;
they must be made so as to make the maintenance operations possible;
The air ow can also be obtained from a room adjacent to that of installation (indirect aeration and ventilation), as long as the
ow takes place freely through permanent openings communicating with the outside.
The adjacent room cannot be used as a garage, warehouse of combustible material or for any other activity with a re hazard,
bathroom, bedroom or common room of the building.
FUMES EXHAUST SYSTEM
GENERAL REQUIREMENTS
Each appliance must be connected to a suitable fumes exhaust system and ensure adequate dispersion of the combustion
products into the atmosphere. The combustion products must discharged above the roof. Direct discharge from the wall or
towards closed spaces is forbidden, even with clear skies.
In particular, it is forbidden to use exible and extendible metal pipes.
The chimney should only receive the exhaust of the smoke duct connected to the appliance; collective ues or conveying
exhausts from hoods above cooking appliances of any kind, or exhausts from other generators into the chimney itself or smoke
duct are not allowed.
The smoke duct and the chimney must be connected with a continuity solution, in order to prevent the chimney from resting
on the appliance.
It is forbidden to have other air supply channels and pipes for plant engineering transit inside the fumes exhaust systems,
especially if over-sized.
The components of the fumes exhaust system must be chosen in relation to the type
of appliance to be installed in compliance with:
in the event of metal chimneys, UNI/ TS 11278, with particular attention to what is stated in the specication;
in the event of non-metallic chimneys: UNI EN 13063-1 e UNI EN 13063-2, UNI EN 1457, UNI EN 1806; considering especially:
temperature class;
pressure class (fumes seal) at least equal to the seal required for the appliance;
moisture resistance (resistance to condensation);
class or level of corrosion and specication of the materials constituting the inner wall in contact with the fumes.
soot re resistance class;
minimum distance from combustible materials
The installer of the fumes exhaust system, once the installation is complete and the relevant checks and inspections have been
made, must x the chimney plaque supplied by the manufacturer with the product in a visible manner, near the replace, and
which must be completed with the following information:
nominal diameter;
ENGLISH
Page 9
a
a
b.1
b
a
a
a
a
b.1
b.1
b b
OK
OK
9
SMOKE DUCT
General requirements
The smoke ducts must be installed in compliance with the following general requirements:
they must be insulated if they cross through rooms that are not to be heated or outside the building;
they must not cross rooms in which the installation of combustion appliances is forbidden, nor in other premises
compartmentalised against re or with a re hazard, nor in rooms and/or areas that cannot be inspected;
they must be installed so as to allow normal thermal expansion;
they must be tted to the opening of the chimney without protruding inwards;
the use of exible metal pipes to connect the appliance to the chimney is not allowed;
distance from combustible materials, indicated in millimetres, followed by the arrow and ame symbol;
installer data and date of installation.
Every time one must cross combustible materials, the following indications must be complied with:
SYMBOL DESCRIPTION QUOTAMM
b Minimum distance of combustible materials from the intrados of the framework/oor/wall 500
b.1 Minimum distance of combustible materials from the extrados of the framework/oor 500
a Minimum distance from combustible materials dened by the manufacturer G(xxx)
The single wall pipes are indicated in white.
The insulated double wall chimney systems are indicated in grey.
One can disregard the quota only in the event of using an appropriate heat protection screen (for example: wall plate) to
protect the intrados of the framework/oor
Chimney
Chimney
Incorrect
Correct
ENGLISH
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counter-slope sections are not allowed;
the smoke ducts must have, along their entire length, a diameter that is no less than that of the attachment of the appliance
exhaust pipe; any section changes are allowed only on the inlet to the chimney;
they must be installed so as to limit the formation of condensation and prevent their release from the joints;
they must be positioned at a distance no less than that indicated in the product specications from combustible materials;
the smoke channel/duct must allow to collect the soot and to be cleaned using a swab and inspected after being
disassembled, or through inspection openings when not accessible from inside the appliance.
ADDITIONAL REQUIREMENTS FOR APPLIANCES FITTED WITH AN ELECTRIC FAN FOR FUMES EXPULSION
For the heat generator appliances equipped with electric fan for expelling fumes, the instructions below must be followed:
The horizontal sections must have a minimum upward slope of 3%
The length of the horizontal section must be minimal and, in any case, no longer than 3 metres
The number of direction changes including the one due to the use of the "T" element must not be more than 4.
Ash deposited in
the 90° bend
Ash deposited in
the 90° bend
Installation with internal
ue
Protection from
rain and wind
Protection from
rain and wind
Insulated ue
Insulated
condensationproof "T" tting
with inspection
plug
Condensation-proof
"T" tting with
inspection plug
Insulated ue
Installation with internal external ue
EXAMPLES OF CORRECT CONNECTION TO THE CHIMNEY
IT IS NOT RECOMMENDED TO INSTALL A 90° BEND AS THE FIRST INITIAL PART, SINCE THE ASH WOULD BLOCK THE PASSAGE OF THE
FUMES IN A SHORT TIME, CAUSING PROBLEMS TO THE STOVE DRAUGHT. SEE FIGURES BELOW:
ENGLISH
Page 11
3 - 5%
Max 3 mt
11
It is mandatory to use airtight pipes.
Chimney
In addition to the general requirements, the chimneys for releasing combustion products into the atmosphere must:
operate under negative pressure (operation under positive pressure is not allowed);
have a preferably circular internal section; square or rectangular sections must have rounded corners with a radius of no
less than 20 mm (hydraulically equivalent sections may be used, as long as the ratio between the longer side and the shorter
side of the rectangle, which circumscribes the section, is in any case no greater than 1.5);
be designed for fumes be designed for fumes expulsion;
be predominantly vertical and have no narrowing along their entire length;
have no more than two direction changes with a slope angle no greater than 45°;
be tted with, in the event of operating in damp conditions, a device for reux drainage (condensation, rainwater);
Ducted system
A ducted system can be installed with one or more ducts, operating only with negative pressure with respect to the environment.
The exible hose compliant with UNI EN 1856-2, with T400-G characteristics, meets the requirements.
Chimney caps
The chimney caps must meet the following requirements:
they must have a useful outlet section no less than double of that of the chimney/ducted system on which it is installed;
they must be adapted in order to prevent the penetration of rain and snow in the chimney/ducted system;
they must be built so that, in the event of winds coming from all directions and from any angle, the expulsion of combustion
products is in any case ensured;
they must be free from mechanical intake aids.
"T" tting with
inspection
plug
Steel plate,
airtight
Insulated "T"
tting with
inspection plug
Protection from rain
and wind
Protection from rain
and wind
"T" tting with
inspection plug
EXAMPLES OF CORRECT CONNECTION TO THE CHIMNEY
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12
The outlet of a chimney/ducted system must not be near obstacles that may create turbulence areas and/or prevent proper
expulsion of combustion products and maintenance operations to be carried out on the roof.
Verify the presence of other chimney caps or skylights and dormers.
FUMES EXHAUST SYSTEM PRODUCT REQUIREMENTS
Temperature class
In the event of a pellet appliance, temperature classes below T200 are not allowed.
Soot re resistance class
The fumes exhaust system interlocked with appliances supplied by solid fuels require soot re resistance, and the specication
must be indicated by the letter G followed by the distance from combustible materials in millimeters (XX) (in compliance with
UNI EN 1443) .
In the event of pellet appliances, the fumes exhaust systems must be airtight; if double designation elements are used (G and
O, with or without seal elastomer) for connecting the appliance to the chimney, one must comply with the minimum distance
XX in millimeters, indicated for designation G; in the event of re due to soot, one must ensure the restoration of the initial
conditions (by replacing the gaskets and damaged items and cleaning those remaining in use).
Ignition tests
Operation of the appliance must be veried with an ignition test, i.e.:
for mechanical feed appliances, one must complete the ignition test, verify proper operation for at least the next 15
minutes and adjust the switch-o;
For appliances installed in a hot water heating system (closed replaces, thermo-stoves), testing must also extend to the entire
hydraulic circuit.
Combustion products outlet quota
The outlet quota is determined by measuring the minimum height between the roof covering and the lower point of the fumes
expulsion section into the atmosphere; this quota must be outside the reux area and at an adequate distance from obstacles
which hinder or make the expulsion of the combustion products dicult or from openings or accessible areas.
Reux area
The outlet quota must be outside the reux area calculated according to the indications below.
Near the ridge one considers the lowest between the two.
Buer area for outlet quota
Clear area for outlet quota above the roof slope ( ß >10°)
REFERENCE DESCRIPTION CLEAR AREA MM
c Distance measured at 90° from the roof surface 1300
a Height above the ridge of the roof 500
ENGLISH
90°
c
a
ß
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13
Coverings and nishings
The coverings and nishings must only be applied after having veried the proper operation of the appliance according to the
indicated modalities
TECHNICAL INSTALLATION DOCUMENTATION
When installation is complete, the installer must provide the owner or person acting for him, according to the legislation in
force, with the declaration of conformity, supplied with:
1) the use and maintenance manual of the appliance and of the system components (such as for example, the smoke ducts,
chimney, etc.);
2) photocopy or photograph of the chimney plaque;
3) system booklet (where applicable).
The installer must ask to be issued with a receipt stating that the documentation has been provided, and must keep it with a copy of
the technical documentation relating to the installation.
Installation performed by several parties
If the individual installation steps are carried out by dierent parties, each must document the work carried out for the customer
and the for the operator working on the next step.
INSPECTION AND MAINTENANCE
Frequency of operations
Maintenance of the heating system and of the appliance must be carried out on a regular basis according to the table below:
TYPE OF APPLIANCE INSTALLED <15kW (15- 35) kW
Pellet operated appliance 1 year 1 year
Water operated appliances
(closed replaces, thermo-stoves, thermo-kitchens)
1 year 1 year
Boilers 1 year 1 year
Fumes exhaust system 4 t of fuel used 4 t of fuel used
For further details refer to the "cleaning and maintenance" chapter.
Inspection and maintenance report
At the end of the inspection and/or maintenance operations, a report must be issued and released to the owner, or person
acting for him, who must conrm its receipt in writing. The report must indicate the situations encountered, the action taken,
any components replaced or installed and any comments, recommendations and requirements.
The report must be kept with the relative documentation.
In the inspection and maintenance report one must mention:
anomalies detected that cannot be removed, which pose a risk to the safety of the user or serious damage to building;
components that have been tampered with.
If anomalies as per above were detected, the owner, or person acting for him, must be warned in writing, in the maintenance
report, to refrain from using the system until the safety conditions have been fully restored.
The inspection and maintenance report must include the main information of the technician or company who performed the
inspection and/or maintenance operations, with their contact details, date of intervention and the signature of the operator.
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Page 14
VIVIANA PLUS
14
Open the tank lid and load the pellets using a scoop.
PELLETS AND FEEDING
The pellets used must comply with the features described by
the Standard:
Ö-norm M 7135
DIN plus 51731
UNI CEN/TS 14961
Extraame recommends the use of pellets with
a 6 mm diameter for its products.
THE USE OF EXPIRED PELLETS OR ANY OTHER MATERIAL DAMAGES THE FUNCTIONS OF YOUR STOVE AND CAN
DETERMINE THE INVALIDITY OF THE WARRANTY AND THE ANNEXED RESPONSIBILITY OF THE MANUFACTURER.
ENGLISH
HOT AIR DUCTING
The pipe destined for ducting the hot air must have an internal diameter of 80 mm, be insulated and protected from heat loss.
The length must not exceed 6 metres.
Installation of the pipes used for ducting the hot air must be performed by qualified staff and/or the manufacturer's
technical after-sales assistance.
FOR THIS PRODUCT IT IS MANDATORY TO DUCT THE HOT AIR.
IT IS NOT POSSIBLE TO DEACTIVATE THE DUCTING MOTOR.
DO NOT COVER OR CLOSE DUCTING!
J
DUCTING OF THE VIVIANA PLUS MODEL CANNOT BE ADJUSTED. BY DEFAULT ITS FUNCTIONING IS PARALLEL TO
FRONT VENTILATION. SEE THE FOLLOWING CHAPTER FOR ITS MANAGEMENT.
The ducting extension is found in the
accessory pack inside the stove.
It is mounted by means of the 4 supplied screws.
Page 15
15
ADDITIONAL THERMOSTAT FUNCTIONING FOR DUCTING MOTOR CONTROL
For models with ducting motor there is also the possibility of thermostatting the motor itself. The connection of an external
thermostat will allow to control the ducting motor independently from stove functioning.
At this point just set the desired temperature on the thermostat. The thermostat will control the functioning of the second
motor:
with temperature to be reached (closed contact) the second
motor will follow the trend of the stove.
when the temperature has been reached (open contact), it takes the
ducting motor to 1st speed and will be
displayed by the ashing LED relative to the
ducting motor.
The ducting thermostat clamp is tted with jumper as per standard.
See example drawing above.
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THE DISPLAY DESCRIPTION OF CONTROLS AND SYMBOLS
ON/OFF
BUTTON
DISPLAY OF VARIOUS
TEXT MESSAGES
DISPLAY
OF POWER
TEMPERATURE SETTING
OPERATION POWER
ADJUSTMENT
DISPLAY ICONS KEY
Indicates the presence of an alarm.
On: indicates the presence of an alarm
O: indicates the absence of alarms
Flashing: indicates the deactivation of the depression sensor.
It indicates weekly programming functioning
Indicator on = Weekly programming active
Indicator o = Weekly programming not active
Indicates the environment temperature status
O = the T° read by the probe is over the set temperature set
On = the T° read by the probe is below the set temperature set
Indicates the stby function
O = Stby deactivated
On = Stby activated
Ign-plug
O = ign-plug active
On = ign-plug deactivated
Flashing = Ignition phase
Not used
It indicates functioning of the fumes motor.
O = fumes motor not working
On = fumes motor working
Flashing = breakdown
It indicates the communication between remote control and
stove. Every time a key is pressed on the remote control the
indicator must switch on. If the indicator is always on it indicates
that the communication between remote control and stove is
blocked.*
1
It indicates functioning of the tangential fan
O = not working
On = working
Not used
2
Not used
Additional ducted thermostat input status:
On: closed contact (to be reached)
Flashing: the motor is running at minimum, in modulation
mode (input=open)
It indicates functioning of the pellet feed motor.
O = pellet feed motor deactivated
On = pellet feed motor active.
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3
3
3
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
17
BASIC INSTRUCTIONS
The following recommendations must be followed the rst
times the stove is ignited:
It is possible that slight odours are produced due to the
drying of the paints and silicones used. Do not remain in the
environment for long periods.
Do not touch the surfaces as they could still be unstable.
Air the room well several times.
The hardening of the surfaces is terminated after several
heating processes.
This appliance must not be used to burn waste.
Before igniting the stove, the following points must be veried:
the feed-box must be full of pellets.
the combustion chamber must be clean.
The burn pot must be completely free and clean.
check the hermetic closure of the re door and the ash
drawer.
make sure the power supply cable is connected correctly.
the bipolar switch in the rear right part must be
positioned on 1.
DO NOT USE ANY INFLAMMABLE LIQUIDS FOR IGNITION!
DO NOT ALLOW THE BAG OF PELLETS TO COME INTO CONTACT WITH THE BOILING HOT STOVE DURING THE FILLING PHASE!
IN THE EVENT OF CONTINUOUS NO IGNITION, CONTACT AN AUTHORISED TECHNICIAN.
IT IS FORBIDDEN TO USE THE APPLIANCE WITHOUT THE DIVIDER AND/OR
GLASS PROTECTION SEE FIGURE AT THE SITE JEOPARDISES THE SAFETY OF
THE PRODUCT AND LEADS TO THE IMMEDIATE VOIDING OF THE WARRANTY
PERIOD. IN THE CASE OF WEAR OR DETERIORATION REQUEST AFTERSALES
ASSISTANCE FOR REPLACEMENT OF THE PART REPLACEMENT THAT IS NOT
UNDER GUARANTEE AS THE COMPONENT IS SUBJECT TO WEAR.
YEAR
2 3
MONTH
2 3
DATE
2 3
MINUTES
2 3
HOURS
2 3
DAY
2 3
ENABLE CHRONO
2 3
STOP PROG 2
2 3
MON FRI
2 3
STOP PROG 1
2 3
START PROG 1
2 3
START PROG 2
2 3
PELLET
2 3
STAND BY
2 3
RESET
2 3
CONFIRM
WITH KEY 1
IT,EN,FR,DE,ES
2 3
SET CLOCK
SET CHRONO
LANGUAGE
USER
To access the menu, keep key 5 pressed for a few seconds.
MENU STRUCTURE
MON FRI
2 3
Key 1 to conrm parameter/
programming and exit.
Keys 2 and 3 to set data/parameters.
Keys 4 and 5 to go forward or backward
in the menu.
ENGLISH
Page 18
X
3
18
REMOTE CONTROL OPTIONAL
The heating power, the desired room temperature (only
with the room probe option connected) and the appliance
ignition/switch o, can be adjusted using the remote control.
To ignite the stove, press key 1 for a few seconds; the
appliance will automatically enter the ignition phase. It is
possible to adjust power by using keys 4 and 5, whereas the
wanted temperature can be adjusted using keys 2 and 3. To
switch the stove o, keep key 1 pressed for a few seconds.
1
2
34
5
TYPE AND REPLACEMENT
OF BATTERIES
The batteries are housed in the
lower part of the remote control.
To replace them, remove
the battery holder (as indicated
in the gure at the back of the
remote control), remove or
insert the battery according to the
symbol on the remote control and
on the battery itself.
For operation, 1 CR2025, 3V lithium buer battery is
required.
If the remote control is o because it has no
batteries, stove can be controlled from the
control panel on top of it.
While replacing the battery, pay attention to the
polarity by observing the symbol on the inside
compartment of the remote control.
The batteries used contain metals harmful
for the environment. They must therefore
be disposed of separately in appropriate
containers.
COMMISSIONING SETTINGS
Once the power cable at the back of the stove has been
connected, move the switch, also located on the back, to (I).
The switch at the back of the stove powers the stove board.
The stove remains o and a rst screen appears on the panel
reading OFF.
ADJUSTING TIME, DAY, MONTH AND YEAR
CONTROLS PROCEDURE
Press key 5 for a few seconds, until the text SET CLOCK
appears.
Confirm using key 5.
Use key 3 to assign the day.
Press key 5.
Use the same procedure (5 to move forward 3 to set) to
adjust the hours, minutes, day, month and year.
Press key 1 several times to conrm and exit the Menu.
SET CLOCK
DAY MON, TUE, WED, ...SUN
HOURS 0...23
MINUTES 00...59
DAT E 1...31
MONTH 1...12
YEAR 00...99
ADJUSTING LANGUAGE
CONTROLS PROCEDURE
Press key 5 for a few seconds, until the text SET CLOCK
appears.
Press key 3 twice until set Language.
Conrm using key 5.
Select the language using key 3.
Press key 1 several times to conrm and exit the Menu.
LANGUAGE
ITALIAN
ENGLISH
GERMAN
FRENCH
SPANISH
ENGLISH
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19
FUNCTIONING AND LOGIC
IGNITION
Once the points listed previously have been checked, press key 1 for three seconds to ignite the stove.
15 minutes are available for the ignition phase. After ignition and having reached the control temperature, the stove interrupts
the ignition phase and passes to STARTING.
STARTING
During the starting phase, the stove stabilises combustion, increasing it progressively, to then start ventilation and pass on to
WORK.
WORK
During the work phase, the stove reaches the set power; see following item.
ADJUSTING POWER SETTING
Set the functioning power from 1 to 5 (settable using keys 4 - 5).
Power 1 = minimum level - Power 5 = maximum level.
Proportionally, the tangential fan will work at the same power as the pellet feed.
(5 power = 5 tangential fan speed)
ROOM TEMPERATURE
The appliance can check the room temperature by means of the room probe (as per standard).
The wanted room temperature can be set from 07° to 40°C using keys 2 and 3.
Having reached the set temperature, it will automatically go to the minimum or switch o activating the
STAND BY function,(see chapter on following page), reducing pellet consumption to a minimum.
BURN POT CLEANING
While working, the stove has an internal counter which cleans the burn pot after a set amount of time.
This phase will be shown on the display, it will bring the stove to a lower power level and will increase the ue gas motor for a
programmed amount of time.
When the cleaning phase is nished, the stove will continue work going back to the selected power level.
SWITCHOFF
Press key 1 for three seconds.
When the operation has been performed, the appliance automatically enters the switch- o phase, blocking the supply of
pellets.
The ue exhaust motor and the hot air ventilation motor will remain on until the temperature of the stove has dropped
below the factory parameters.
REIGNITION
The stove can only be re-ignited if the ue gas temperature has lowered and the preset timer has been reset to zero.
J
FUNCTIONING CYCLE
OFF è START è IGNITION è STARTING è WORK è BURN POT CLEANING è FINAL CLEANING è
ENGLISH
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20
USER MENU
PELLET FEED ADJUSTMENT
The following menu allows the adjustment of pellet feed as a percentage.
If the stove has functioning problems owing to the quantity of pellets, adjust pellet feeding directly from the control board.
The problems correlated to the amount of fuel can be divided into 2 categories:
NO FUEL:
the stove can never develop a suitable ame, tending to remain very low even at high powers.
at minimum power the stove tends to almost switch-o taking the stove into “NO PELLETS” alarm condition.
when the stove displays the “NO PELLETS” alarm, there may be non-burned pellets inside the burn pot.
EXCESS FUEL:
the stove develops a very high ame even at low power.
the panoramic glass is very dirty, obscuring it almost totally.
the burn pot tends to become encrusted, blocking the holes for air intake due to the excessive pellet feed, as it is only
burned partially.
The regulation to be performed is a percentage. Therefore a modication of this parameter will lead to a proportional
variation of all stove feeding speeds. Feeding is from -30% to +20%.
Follow the procedure on the display to perform this adjustment:
J
NO IGNITION ALARM
FIRST IGNITION COULD EVEN FAIL AS THE AUGER IS EMPTY AND IS NOT ALWAYS ABLE TO LOAD THE BURN POT WITH
THE REQUIRED AMOUNT OF PELLETS ON TIME TO REGULARLY START THE FLAME.
IF THE PROBLEM OCCURS AFTER ONLY A FEW MONTHS WORKING, CHECK THAT ROUTINE CLEANING STATED IN THE
STOVE BOOKLET, HAS BEEN CARRIED OUT CORRECTLY.
ENGLISH
J
CLEAN CHECK UP 1 2
SHOULD THE ALARM "CLEAN CHECK UP" BE TRIGGERED, MAKE SURE THAT THE
BOTTOM OF THE BURN POT IS FREE OF RESIDUES OR SCALES.
THE HOLES AT THE BOTTOM MUST BE COMPLETELY FREE TO GUARANTEE
CORRECT COMBUSTION.
THE ABOVE INDICATED "PELLET FEED REGULATION" FUNCTION CAN BE USED
TO ADJUST COMBUSTION BASED ON THE DESCRIBED REQUIREMENTS.
IF THE ALARM PERSISTS AND THE ABOVE LISTED CONDITIONS HAVE BEEN
CHECKED, CONTACT THE QUALIFIED AFTERSALES ASSISTANCE CENTRE.
CONTROLS PROCEDURE
Press key 5 for a few seconds, until the text SET CLOCK appears.
Press key 3 several times to reach SET USER.
Conrm using key 5.
Pellet is displayed.
By means of the keys 2 and 3 the feeding can be increased (3) or decreased (2) during the WORK phase.
Press key 1 several times to conrm and exit the Menu.
BURN POT BOTTOM
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ENGLISH
STAND BY
The Stby function is used if immediate stove switch-o is required when temperature has been
reached.
The STBY function can be set at ON or OFF using the procedure that will be described.
In the factory the STBY function is always set at OFF (indicator o)
STBY FUNCTION SET AT ON
If the Stby function is active (ON), when the stove reaches the room temperature set exceeding it by 2°C, it will switch o
after a factory set delay time, displaying STAND BY.
When the room temperature is 2°C lower than the setting, the stove will start to work again at the power set on the display,
viewing WORK.
STBY FUNCTION SET AT OFF FACTORY SETTING
If the Stby function is not active (OFF), if the stove reaches the room temperature set, it will go to minimum, modulating and
displaying MODULATE. When the room temperature is lower by 2°C than the setting, the stove will start to work again at
the power set on the display, showing WORK.
CONTROLS PROCEDURE
Press key 5 for a few seconds, until the text SET CLOCK appears.
Press key 3 three times UNTIL USER.
Press key 5 twice.
Select "ON" with keys 2 or 3 to activate or "OFF" to deactivate.
Press key 1 several times to conrm and exit the Menu.
CHRONO
The chrono allows to program 2 time spans within a day to use every day of the week.
The switch-on and switch-o time can be set in every time span. along with the days of use
of the programmed time span.
RECOMMENDATIONS
The ignition and switch-o times must be within the arc of
one day, from 0 to 24 and not over several days:
Before using the chrono function, set the current day and
time. Therefore check that the points listed in the “Set clock”
sub-chapter have been followed, so that the chrono function
works. Aside from programming it, activate it as well.
Example:
Switch-on time 07:00 CORRECT
Switch-o time 18:00
Switch-on time 22:00 INCORRECT
Switch-o time 05:00
RESET
Allows to reset all values modiable by the user to the default values.
The modied data are:
SET TEMPERATURE = 35°C
SET POWER = 5
ENABLE CHRONO = OFF
START PRG1=OFF
STOP PRG1 = OFF
MONDAY PRG1 = OFF
.......all chrono parameters OFF
PELLET = 00%
STAND BY = OFF
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2ND TIME PERIOD SWITCHON
At this point, the second time period must be programmed.
The sequence to be followed is the same and is repeated as for the 1ST TIME PERIOD SWITCHON.
On this occasion it is only necessary to enter the time, for example start at 15:00 and Stop at 22:00 and to activate the days
Saturday and Sunday by setting them at "ON".
CONTROLS PROCEDURE:
Press key 5 for a few seconds, until the
text SET CLOCK appears.
Press key 3 once, the SET CHRONO text
will appear.
SET
CLOCK
SET
CHRONO
1ST TIME PERIOD SWITCHOFF
Using keys 2 - 3, enter the time “12:00”,
which corresponds to the switch-o
time of the 1st time period. The STOP
PRG1 text will appear followed by the
time set.
To conrm and continue programming,
press button 5. Press button 4 to go
back to the previous parameter.
STOP
PRG1
12:00
ENABLE CHRONO
Press key 5, ENABLE CHRONO and OFF
will appear.
Press key 3 to activate or deactivate the
CHRONO function. Select ON.
ENABLE
CHRONO
ON
ENABLE 1ST TIME PERIOD DAYS
To do this, use keys 3 and 5 in the
following way:
Key 5 - allows to scroll the various
days, the text with the day of the week
will appear, followed by OFF
Use key 3 to enable-disable (ON/OFF)
all days.
MONDAY..
PRG1
ONOFF
Press key 5 to conrm and continue
programming.
The scrolling text
START PRG1 OFF will appear.
START
PRG1
OFF
Press key 5 to conrm and continue
programming.
The text START PRG2 OFF will appear.
START
PRG2
ONOFF
1ST TIME PERIOD SWITCHON
Using keys 2 - 3, enter the time “08:00”,
which corresponds to the switch-on
time of the 1st time span. The START
PRG1 text will appear followed by the
time set.
To conrm and continue programming,
press button 5. Press button 4 to go
back to the previous parameter.
START
PRG1
08:00
2ND TIME PERIOD SWITCHON
At this point, the second time period
must be programmed.
The sequence to be followed is the
same and is repeated as for the 1ST
TIME PERIOD SWITCHON.
START
PRG2
15:00
J
WHEN THE WEEKLY PROGRAMMER IS ACTIVE, A BOX OF THE RELATIVE ICON WILL APPEAR ON THE
CONTROL BOARD.
PROGRAMMING EXAMPLE
Let's suppose that the weekly programmer function is to be used and 2 time periods are to be used in the following way:
1st time period: from 08:00 to 12:00 every day of the week excluding Saturday and Sunday
2nd time period: from 15:00 to 22:00 only Saturday and Sunday.
ENGLISH
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CLEANING UNDER USER'S
RESPONSIBILITY
Some images could be oset from the original model.
DAILY
Burn pot: remove the burn pot from the relevant
compartment and free the holes using the appropriate re
irons supplied, remove the ash from the burn pot using
a suction device. Suck the ash deposited in the brazier
compartment.
MONTHLY
Cleaning the heat exchanger:the heat exchangers
chamber must be cleaned every month as the soot
deposited on the rear of the cast iron hearth wall blocks the
regular ow of fumes. When cleaning has been completed,
re-position the extractable cast iron with the opposite
movement used to remove it. Turn the lockbolt to return it
to its original position.
Scrapers:
Cleaning of the heat exchangers allows to guarantee
constant heat output through time. This type of
maintenance must be performed at least once a day. To do
this, just use the relevant scrapers positioned in the upper
part of the stove, moving them up and down several times.
WEEKLY
Cleaning the ash drawer:
Empty the ash drawer every week or when required.
It is therefore recommended to remove the ash in the
combustion chamber at least once a week using a suitable
suction device.
Make sure that the ash is completely cold before emptying it into a suitable container.
ENGLISH
Page 24
A
B
C
D
E
F
F
A
F
E
E
24
ROUTINE MAINTENANCE
In order to guarantee proper functioning and safety of the device, the operations indicated below must be performed every
season or more often when necessary.
DOOR, ASH DRAWER AND BURN POT GASKETS
The gaskets guarantee the tightness of the stove and its consequent good functioning.
These must be checked regularly: if they should be worn or damaged they must be replaced immediately.
These operations must be carried out by a qualied technician.
CONNECTION TO THE FLUE
Suck and clean the pipe that leads to the ue yearly or anytime that it is necessary. If there are horizontal tracts the residues must
be removed before they can obstruct ue passage.
NONCLEANING JEOPARDISES SAFETY.
IF THE POWER SUPPLY CABLE IS DAMAGED, IT MUST BE REPLACED BY THE AFTERSALES SERVICE OR BY A
SIMILARLY QUALIFIED PERSON, SO AS TO AVOID ALL RISKS.
FOR CORRECT FUNCTIONING, THE STOVE MUST UNDERGO ROUTINE MAINTENANCE BY A QUALIFIED TECHNICIAN,
AT LEAST ONCE A YEAR.
A
Fumes motor (disassembly and cleaning and
fumes pipe), new silicone in envisioned points
B
Inspections of gaskets, ash drawer and door
(replace them and apply silicone where
envisioned)
C
Combustion chamber (total cleaning of the entire
chamber) and cleaning the ignition plug tube.
D
Feed box (complete emptying and cleaning).
E
Room air fan disassembly and removal of dust and
debris of any pellets
F
Check air intake pipe and cleaning of the ow
sensor
ENGLISH
Page 25
25
Displays
Display Reason solution
off
Stove o -
staRt
The start phase is in progress -
pellet feeDing
The feeding of the pellet during the ignition phase is in progress
ignition
The ignition phase is in progress -
staRt-up
The start phase is in progress -
WoRk
The normal work phase is in progress -
MoDulation
The stove is modulating -
BuRn pot Cleaning
The automatic burn pot cleaning is in
progress.
The automatic burn pot cleaning (not in 1st power) is performed
at pre-established intervals of continued working.
final Cleaning
When the stove is switched-o, nal cleaning is in progress. The nal cleaning phase lasts about 10
minutes.
stanD By
Stove o due to temperature reached
and in stand-by for re-ignition.
To deactivate the STAND-BY function see the specic chapter.
stanD By ext
Stove o due to an external
thermostat, waiting for re-ignition
To deactivate the STAND-BY function see the specic chapter.
Cooling stanD-By
A new ignition is attempted when
the stove has just been switched-o
When the stove switches o, it is necessary to wait until complete
fumes motor switch o and then clean the burn pot.
The stove can only be re-ignited when these operations have
been performed.
Cooling stDBy-
BlaCk out
The stove is cooling due to black out On completion of the cooling phase, it will re-ignite automatically.
loW
Room thermostat set at minimum
value.
In this way the stove only works at 1st power independently
from the power set. To escape this function just raise the room
temperature using button 4 and then key 2.
Hot
Set room thermostat set at maximum
value.
The stove works at set start, without ever modulating. To escape
this function just lower the set temperature using key 4 and then
key 1.
englisH
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26
alaRMs
Display explanation solution
Indicates the presence of an alarm.
On: indicates the presence of an alarm
O: indicates the absence of alarms
Flashing: indicates the deactivation of the depression sensor.
The alarm can be reset by pressing key 3 for 3 seconds only if the
fumes motor has stopped and if 15 minutes have passed from
displaying the same alarm.
fuMes failuRe
Fault correlated to the ue gas
exhaust motor.
The restoration operations must be carried out by an authorised
technician.
fuMes pRoBe
Fault correlated to the fumes probe.
The restoration operations must be carried out by an authorised
technician.
alaRM
fuMes oveRteMpeR-
atuRe
The ue gas temperature has
exceeded 310°C
Check pellet ow (see “Pellet feed adjustment”).
Check that the machine is clean, including the ue route.
Do not rest cloths on the machine.
Other restoration operations must be carried out by an authorised
technician.
Clean CHeCk up 1 - 2
(1 = staRt-up pHase)
(2= WoRk pHase)
The combustion chamber or burn pot
bottom are dirty.
The door is not closed correctly.
The ash drawer is not closed
correctly.
The depression sensor is faulty.
The ue exhaust pipe is blocked.
Incorrect installation
Make sure the holes at the burn pot bottom are completely free.
Check cleanliness of the fumes pipe and the combustion chamber.
Check hermetic door closure.
Check hermetic closure of the ash drawer.
Other restoration operations must be carried out by an authorised
technician.
DepR alaRM
The mechanical depression sensor
has tripped
Contact after-sales centre
no
ignition
The pellet feed-box is empty.
Pellet feed calibration inadequate.
Incorrect installation
Check for the presence of pellets in the feed-box.
Adjust pellet ow (see “Pellet feed adjustment”).
Check the procedures described in the “Ignition” chapter.
Other restoration operations must be carried out by an authorised
technician.
BlaCk-out no ign.
No current during the ignition phase.
Take the stove to OFF conditions using key 1 and repeat the
procedure described in the "Ignition" chapter.
Other restoration operations must be carried out by an authorised
technician.
no pellets
In the work phase, the t° of the ue
gases has dropped below factory
parameters
Check for the presence of pellets in the feed-box.
Regulate the pellet ow.
Other restoration operations must be carried out by an authorised
technician.
Cooling stanD-By
Attempt to release the alarm with
stove still in cooling mode.
Every time the stove displays one of the alarms listed above it will
switch-o automatically.
The stove will block any release attempt during this phase,
showing the alarm itself and ATTE alternately on the display.
The alarm can be reset by pressing key 1 for 3 seconds only if the
fumes motor has stopped and if 15 minutes have passed from
displaying the same alarm.
DepR sensoR
DaMage
Component disconnected or faulty Contact after-sales assistance
augeR ContRol
alaRM
Anomalous functioning
of pellet feeding
Contact after-sales assistance
englisH
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ENGLISH
WARRANTY CONDITIONS
EXTRAFLAME S.p.A., with oces in via dell’Artigianato 12 Montecchio Precalcino (VI), guarantees this product for 2 (two) YEARS
from purchase date for manufacturer and material faults. The warranty becomes void in case the defect of conformity is not
led with the dealer within two months from date of its nding.
The responsibility of EXTRAFLAME S.p.A. is limited to the supply of the appliance, which must be perfectly installed, following
the indications contained in the appropriate manuals and books provided with the purchased product and in compliance with
the laws in force. Installation must be performed by qualied sta, under the responsibility of the person entrusting
him, who will assume complete responsibility for the denitive installation and consequent good functioning of the
product installed. EXTRAFLAME S.p.A. cannot be held responsible for the failure to comply with such precautions.
WARNING
It is essential to carry out the functioning inspection of the product before its completion with the relative masonry nishings
(counterhood, external coating, pilasters, wall painting, etc). EXTRAFLAME S.p.A. does not assume any responsibility for any
damages and consequent restore expenses of the above nishings even if the same occur following the replacement of
malfunctioning particulars.
THE WARRANTY IS VALIDATED ON THE CONDITION THAT:
EXTRAFLAME S.p.A. assures that all its products are manufactured with top quality materials and with manufacturing techniques
which guarantee total eciency. If during normal use of the product, defective or badly working particulars should be detected,
the replacement of such particulars will be free of charge, ex dealer who made the sale.
TERRITORIAL EXTENSION OF THE WARRANTY:
Italian territory
VALIDITY
THE WARRANTY IS CONSIDERED VALID ON THE CONDITION THAT:
The purchaser sends the attached coupon within 8 days from the purchase date, lled-in entirely. The purchase date must
be validated by the possession of a valid scal document issued by the dealer.
The appliance is installed in compliance with the Standards in force on this subject, the prescriptions contained in the
provided manual and by professionally qualied sta.
The appliance is used as prescribed in the instructions manual provided with all products.
The warranty certicate has been lled-in and signed by the customer, validated by the dealer.
The warranty document, lled-in and accompanied by the purchase scal document issued by the dealer, must be kept
and shown to sta of the EXTRAFLAME S.p.A. Technical After-sales Service in the case of intervention.
THE WARRANTY IS NOT CONSIDERED VALID IN THE FOLLOWING CASES
The warranty conditions described above have not been respected.
Installation has not been performed with respect to the Standards in force regarding the provisions described in the
manual/book provided with the appliance.
Negligence of the customer due to lack of or incorrect maintenance of the product.
Presence of electric and/or hydraulic plants that do not comply with the standards in force.
Damages deriving from atmospheric, chemical, electro-chemical agents, improper use of the product, modications and
tampering with the product, inecacy and/or unsuitability of the ue and/or other causes not deriving from the manufacture
of the product.
Combustion of materials not compliant with the types and quantities indicated in the manual/book supplied
All damages caused by transport. It is therefore recommended to carefully check the goods on receipt, immediately
informing the dealer of any damage, making a note on the transport document and on the carrier's copy.
EXTRAFLAME S.p.A. is not liable for any damage that can, directly or indirectly, aect persons, objects and pets as a
consequence of failure to comply with the prescriptions indicated in this manual/book.
ALL PARTICULARS SUBJECT TO NORMAL WEAR ARE NOT COVERED BY WARRANTY:
This category includes:
The gaskets, all ceramic or toughened glass, coverings and cast iron or Ironker grids, the painted, chrome or gold-plated
details, the majolica, the handles and the electric cables.
Colour variations, crackles and slight size dierences f the majolica parts are not a reason for claims, as they are natural
Page 28
28
ENGLISH
features of the materials themselves.
Parts in refractory material
Masonry work
The system particulars for the production of domestic hot water not supplied by EXTRAFLAME S.p.A. (water products only).
The heat exchanger is excluded from the warranty unless an adequate anti-condensate circuit is realised, which guarantees
a minimum return temperature of the appliance of at least 55°C (only water products).
FURTHER CLAUSES:
The warranty also excludes any calibration or regulation interventions of the product in relation to the type of fuel or the type
of installation.
The warranty is not extended if particulars are replaced.
No compensation will be paid for the time the product is inecient.
This warranty is valid only for the purchaser and cannot be transferred.
RECOMMENDED INSPECTION WITH PAYMENT:
EXTRAFLAME S.p.A. recommends that the functional inspection
of the product is performed by a qualied Technical After-Sales Centre, which will supply all information for correct use.
WARRANTY INTERVENTIONS
The request for intervention must be sent to the dealer or after sales assistance Centre.
The warranty intervention envisions the repair of the appliance without any charge, as provided by the law in force.
LIABILITY
EXTRAFLAME S.p.A. does not grant any compensation for direct or indirect damage caused or depending on the product.
LAW COURT
The Vicenza Law Court is elected as the competent court for any disputes.
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EXTRAFLAME S.p.A. Via Dell’Artigianato, 12 36030 - MONTECCHIO PRECALCINO (VI) - ITALY
+39.0445.865911 - +39.0445.865912 - info@extraame.it - www.lanordica-extraame.com
32 004275906 Manuale Utente stufe e Inserti a pellet - 003
Extraame reserves the right to vary the features and data shown in this booklet at any
time and without prior notice, in order to improve its products.
This manual cannot be considered as a contract for third parties.
This document is available at
www.extraame.it/support
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