6.2 Technical Support Request................................................................................29
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Declaration of Conformity
Name Extech Instruments Corporation
Manufacturer’s Address 285 Bear Hill Road, Waltham, MA 02451, USA
Telephone: +1 781 890 7440
Declares that the Product
Product Name: Portable Receipt Printer
Model Number: S1500T
Optionally Containing: Bluetooth™ radio short range OEM module from
connectBlue ab, cB-0701-01; FCC ID PVH
070101.
Conforms to R&TTE Directives: 1999/5/EC (EN
300 328-2), EMC Directive 89/336/EEC (EN 301
489-1 and -17); and Low Voltage Directive
73/23/EEC (EN 61131-2)
Conforms to the following
regulation and/or standards:
FCC: Part 15 Subpart B, Class B
CE: EN60950
CE: EN55022 Class B;
CE: EN61000-3-2;
CE: EN61000-3-3 ;
CE: EN50024
AS/NZ : 3548 Class B
Supplementary Information : • The product complies with EMC Directive
89/336/EEC and Low Voltage Directive
73/23/EEC
• The product conforms to ANSI/UL STD 60950
& Certified to CAN/CSA STD C22.2 No. 6095000
• CB Certified
• ETL Listed, control #3046813
• GS certified; S mark
• The product is IEC 68 certified
Place: Waltham, MA, USA
Date: July, 2003
Signature:
Antony Revis
Antony Revis, General Manager
1500T User’s Guide Rev 2.1 4
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General Precautions
Before using this product be sure to read through this manual. After reading please keep
the manual in a safe place for future reference
The information contained herein is subject to change without notice of any type.
Extech is not responsible for any operational results regardless of missing information,
errors or any misprinting in this manual.
Extech is not responsible for problems created as a result of using options and
consumables not approved by them.
This product is designed for servicing at an Authorized Service Center. Other than routine
maintenance described in this manual the user should not attempt to repair service or
disassemble this product.
Incorrect operation, handling, improper supplies and operating environments may cause
damage or otherwise affect the proper operation of this product. Such actions invalidate
the product warranty.
Safety
In this manual and on the Printer and accessories we make use of internationally recognized
safety symbols as follows:
Caution! Refer to the explanation in this Manual
Caution! Risk of electric shock
Double Insulation or Reinforced Insulation
DC, Direct Current or Voltage
1500T User’s Guide Rev 2.1 5
AC+DC, Current or Voltage
Page 6
1. Getting Started
1.1 Unpacking the Printer
The S1500T portable printer is a full featured portable receipt printers designed for varied
job environments including field service, field sales, hospitality and restaurants, tic k eting and
many others where point of service receipts are required. The package contains:
S1500T Printer
Battery Cartridge
Universal AC Adaptor(US, UK, European, and Australian plugs) for charging the battery
inside the printer.
Roll of paper supply (already loaded in the printer)
Both cabled and wireless communication is possible.
Overview
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FIGURE 1: PRINTER OVERVIEW
Page 7
1.2 Installing and Charging the Battery Cartridge
Note: One battery cartridge is included with the printer. Similar to a cordless phone battery,
the printer’s battery must be charged before using it.
Extech batteries must be cycled several times to achieve maximum capacity. To
cycle a battery, fully charge it and then allow full discharge through normal use in
the printer
1.2.1 Installing the battery
Note: Refer to the illustration below to install the battery pack in the printer.
Unlock the battery door by sliding the battery door locking tab down.
Open the battery door to an angle of about 90 degrees. Do not force open.
Insert the battery as shown. (Non-contact end first and let the contact end drop into place).
Close and lock battery door by sliding the locking tab up.
FIGURE 2: INSTALLING BATTERY CARTRIDGE
Note: Ensure that battery side with 2 contact terminals is facing down to make contact with
the spring probes inside the battery compartment
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1.2.2 Charging the Battery
Plug the battery charger adaptor output cable into the battery charger connector as
shown.
Plug battery charger adaptor into the appropriate AC line voltage socket.
The Yellow/Amber charging LED will illuminate indicating that the battery is being
charged.
The battery will be fast charged and after 180 minutes the LED will turn off.
To remove the battery cartridge, open the battery door and tip the battery out of the
printer.
FIGURE 3: CHARGING THE BATTERY
Note: To ensure a full charge do not operate the printer while charging.
Note: The wall mounted charger is a Class II equipment (
comply with most international standards. The wall mounted charger is not supplied with
plugs for use in Korea.
Model S1500T
Input Voltage/Current 100-240 VAC/0.4A
Input Frequency 47-63 Hz
Output Voltage/Current ()
10VDC/1.32A
). Multiple plug configurations
Do not use a charger not approved by Extech for use with the S1500T. Use of an
unapproved charger could damage the battery pack or the printer and will void
the warranty.
The battery terminals are well recessed inside the printer. Do not allow them to
contact conductive material since this may create a short circuit which could
cause injury or start a fire.
When using the wall mounted charger ensure the socket outlet is close to the
printer and easily accessible during the battery recharging process. Either
switch the socket off (if supplied with a socket switch) or pull out the charger
from the socket or disconnect the plug from the printer in the event of any
problems.
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1.3 Reading the LED Status
The illustration below points out the location of the LED indicators described in Table 1.
FIGURE 4: LED INDICATOR LOCATIONS
This table explains the LED indicator status. Refer to Figure 1 for the locations described for
ON/OFF and FEED pushbutton switches and AC adaptor socket
.
Table 1 - Reading the LED Status
LED Indicator State
GREEN
LED #1
LED # 2 YELLOW
PURPLE/ORANGE
BLUE
If the LED’s Color is Green it indicates that
Power is ON and that the printer is in RS232
or IrDA mode
If the LED’s Color is PURPLE it indicates LOW
power in Bluetooth (BT) mode. If it is
ORANGE it indicates low power in RS232
mode.
If the LED’s Color is Blue it indicates that
Power is ON and that the printer is in
Bluetooth mode
The battery charger is being charged at a
fast rate. If the battery is below 5V, the
battery is being “trickle” charged until the
battery voltage reaches 5V, and then the
fast charge rate is started. The LED will turn
off when the battery is fully charged.
Status
LED # 3
Note: Refer to the troubleshooting guide to determine error or fault condition.
1500T User’s Guide Rev 2.1 9
GREEN
RED
Indicates that MCR is ready to accept
data.
Indicates a fault condition or a printer
error. The printer is not ready to accept
data.
Printer is out-of-paper.
Page 10
1.4 Attaching Optional Belt Loop System
The belt loop system consists of two parts:
A knob located on the back part of the printer just above the battery door
A strap with click on connector
To attach the strap insert the knob located at the bottom of the printer into the slot of the
connector. Pull down until you hear a click. The printer is now secure. Place the loop over
your belt. Allow the printer to hang down on the left or right hip.
To release the printer, press in on the two latches on the connector and pull the knob
clear of the slot
Note: Do not force or pull the printer from the connector without pressing in on the two
latches
FIGURE 5: KNOB CONNECTION AND QUICK CLIP
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2. Loading Supplies
2.1 Adding Paper/Labels
The printer can print text, bar codes and graphics on thermal receipt paper. See “Supply
Specifications” on section 5.2 for the width, thickness requirements and approved vendors.
Follow these steps to load printer paper.
Press Paper Door Release Button. The door will open slightly. Open rest of the way as
shown in Figure 6.
Grip either side of the paper door and open - it will open to 180 degrees.
FIGURE 5: OPENING PAPER DOOR
Note: Paper Door Release button must be depressed when opening and closing paper door
Place the paper roll into the paper supply well. Make sure the paper supply unwinds
from the bottom as indicated below with the thermal side closest to the print head.
Unroll about 3 inches of paper from the roll and position between the print head
guides.
FIGURE 6: LOADING SUPPLY
Note: Pull Paper Roll Leader Out of Printer. Note direction of paper travel
While pressing Paper Door Release button, close paper door.
Let go of the Paper Door Release button and press the printer door until fully closed
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Turn on the printer by pressing Power button and test the paper advance function by
pressing the Paper Feed Button. Verify that paper advances correctly.
Note: Paper Supply Roll
To prevent any possible damage to the print mechanism, it is important to verify that the
paper has not been fastened to the inside core in any way. The paper should be wound on
the core in such a way that the end of the paper will unwind freely from the core. If fastened
by tape or glue, the core will be pulled into the mechanism causing jamming and possible
gear damage. Proper paper roll supplies are available from Extech as P/N 757060
2.2 Tearing Paper
The printer’s paper door acts as a tear bar. Pull one edge of the paper against the tear bar
as indicated, then tear down and across against the tear bar to tear the paper as shown in
Figure 8.
FIGURE 7: TEARING PAPER
The tear bar may have sharp edges
Note: Using the tear bar is the only way to tear the paper.
Note: Pulling up and pulling sideways without using the tear bar can cause a paper jam due
to paper misalignment in the print head mechanism
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3. Using the Printer
3.1 Initial power up and self-test
Once the battery is charged and the paper is loaded, an initial power up self-test can be
performed.
Press the <On/Off> switch once. This turns printer on. The Green LED illuminates
• After approximately 20 seconds, if no instructions are sent to the printer,
the printer will automatically turn off to conserve battery life.
• If the printer is set for infrared communications (IrDA) mode the printer will
stay on all the time.
Press the <On/Off> switch to turn the printer off.
The green LED turns off.
To start the self-test, press and hold the <FEED>
switch then press the <On/Off> switch
The printer will start printing the self-test messages.
Release the <FEED> and <On/Off> switches.
•Press the <On/Off> or <FEED> switch to stop or
cancel the self-test print.
• The first few lines of self-test show the printer
firmware version, the current printer settings (for
example IrDA or Serial mode) and a list of any
optional or special features installed as shown in
Figure 9.
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FIGURE 9: SELF TEST
Page 14
3.2 Connecting the Printer
The S1500T printer supports Serial RS232 and IrDA compatible infrared
communication interfaces. Radio frequency (RF) Bluetooth ™ communication is also
available as an optional feature.
Serial RS232, IrDA and Bluetooth
communication settings can be
changed via a DIP switch located on
the control card.
The DIP switch is located inside the
battery compartment as illustrated
below indicating the location of this
switch. Figure 10 shows the DIP switch
selection. The functions assigned to
these switches are shown in Table 2
.
FIGURE 10: DIP SWITCH
If the Serial interface is selected, the communication Parameters, Baud Rate, Data Bit
and Parity, must be set.
Note: Optional serial cable is available for Serial RS232 communication (part # 5892RJD9).
Printer drivers for Windows 95/98/NT/2000 and XP are available from Extech.
PrinterCE print Control utility is available from Extech for Windows CE devices.
Printboy Print Utility from Bachmann Software or PalmPrint Utility, from StevensCreek,
are recommended for Palm Pilot devices.
3.2.1 Location of Dip Switches
Infrared Communications (IrDA)
Dip switch #1 must be in the <On> position. Please check the Dip Switch Table for
further details.
Serial and Bluetooth Communications
Dip Switch #1 must be in the <Off> position.
Dip Switch #5 must be <On> for Bluetooth (defaults to 38.4K)
3.2.2 Setting Dip Switches
FIGURE 8: DIP SWITCH SETTING (SHOWING SETTING FOR IRDA)
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Note: Be careful when changing dip switch settings. Carefully use a pointer on the dip
switch you are going to change. DO NOT use a screw driver or apply excessive force.
3.2.3 Dip Switch Functions
Note: Developers refer to Programming Manual for more information
1 & 5 Communication Interface SW1 SW5 SW7
Direct IR On Off On Defaults to 9600 Baud
2 & 3 Baud Rate SW2 SW3
38,400 Off Off (DEFAULT)
19,200 Off On
9,600 On Off
2,400 On On
4
RS232 Off Off SET SW 2,3,6 &7
RS232 and Bluetooth Off On Defaults to 38.4k Baud
IrDA Set to 9600 On Off Baud rate fixed to 9600
IrDA Variable 9600-38.4K On On
Printer Power Timer Control
Continuous Power On On Auto Power Off Off (DEFAULT)
6 & 7 Parity bit SW6 SW7
No Parity Off Off (DEFAULT)
Odd Parity On Off
Even Parity On On
8 Printer-Power-Control SW8
Continuous Power ON
Auto Power Off
Function Switch Switch Switch NOTES:
Table 2 – DIP Switch Setting
SW4
On
Off
(DEFAULT)
Software control
Hardware control
Remove the battery to shut
down printer
Note: In order for changes to the dip switch configuration to take effect, the printer power
must be reset. This action occurs automatically when the battery is removed to gain access
to the dip switches
3.3 Serial Communication
The RS232C Interface signals for the S1500T Series printers are terminated on a 6
PIN RJ type data connector located on the side of the printer.
Six connections are provided from the Serial Interface to the host computer. Table 3
below lists the Serial Interface signals and pin outs on the RJ connector and the
connector pin locations are shown in Figure 11.
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A minimum of two pin connections are required for operation, RXD – pin 3 and
Common – pin 1.
Table 3: S1500T Serial RS232C Interface Signals
Note: The communication Parameters: Baud rate, Data Bit and Parity must be set the same
as the host device settings. Dip switch #1 must be in the OFF position.
FIGURE 12: RJ DATA CONNECTOR
3.4 Infrared Communications (IrDA)
Dip Switch #1 must be in the <ON> position.
The printer can be powered up by pressing the power <On/Off> switch.
If no IrDA connection is made, the printer will automatically power down to a lower
power level to conserve battery life. It will remain in a “sleep” mode until an IrDA
connection is made, at which time the printer will “wake” up and print the requested
data.
Pressing the power switch again will turn the printer <OFF>.
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3.4.1. Direct IR
The S1500T printer supports direct IR printing.
To select Direct IR mode set DIP switches 1 and 7 in the ON position and 2,3,4,5, 6
and 8 to OFF. This sets the communication speed at 9600bps.
This mode is intended for host devices that only support the physical layer of the IrDA
communication.
3.4 .2 Infrared Communication (Variable Baud Rate IrDA Mode)
Dip Switch #1 and #5 in the <ON> position selects Variable Baud Rate IrDA mode.
In Variable IrDA mode, the communication Baud Rate can be negotiated up to 38.4K.
Graphic print speed is tripled in variable IrDA mode.
3.5 Bluetooth Communication (Option)
Dip Switch #5 has to be <ON>. However, if you want to make sure that the printer
stays <ON> please turn Dip Switch #4 <ON>. This will make the printer go into low
power mode if not used and only pressing the <ON/OFF> button will turn it <OFF>.
On the other hand, if you turn Dip Switch #8 <ON> it will have the same effect as
turning Dip Switch #4 <ON> but in order to turn the printer <OFF> you have to take
the battery out – otherwise it will go into low power mode but never shut down.
Note: Adjust settings to match those of the Bluetooth module in your computing device
The printer can be powered up by pressing the power <ON/OFF> switch
When powered up in Bluetooth mode, the printer will not enter a “sleep” mode and
will remain active waiting for the wireless print command. (If you want the printer to
enter sleep mode please follow the instructions above.)
Pressing the power <On/Off> switch again will turn the printer <OFF>.
Note: In Bluetooth mode it is necessary for the mobile computing device you are using to
discover the printer and the printer needs to be set as a favorite. Refer to instructions
provided by the systems integrator.
Note: Systems Integrators: Refer to the Bluetooth manual provided with your mobile
computer and the Bluetooth section of the Developer’s Manual available for this printer.
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3.6 Magnetic Stripe Reader (Option)
The Magnetic Card Reader is a factory-installed option. This option requires special
application software to read and process cards with a magnetic stripe, such as credit
cards or driver’s license
Note: Refer to the Figure 1
for location of the optional magnetic stripe reader
Quickly swipe the card through the reader either left to right or right to left. The
magnetic stripe must be facing toward the paper supply door as indicated below while
it is passed through the reader
FIGURE 9: MAGNETIC CARD SWIPE
Refer to Table 4 for the description of the Magnetic Card LED Status.
Table 4 - Magnetic Card LED Status
LED indicator State Status
Green
Red ON Error reading card’s data.
ON
OFF
Ready/waiting for card to be swiped.
Good swipe - Card data read OR
Card not ready to be swiped.
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3.7 Programming Information
This section lists the printer control commands strings.
Note: System Developers: Please refer to S1500T Developer’s manual for further details.
Other features may be available and are described in the programmer’s manual
3.7.1 ASCII Control Characters
Character Hex/Dec CONTROL ACTION
EOT 04/04 End Of Text
BS 08/08 Back Space
HT 09/09 Horizontal Tab
LF 0A/10 Line Feed
VT 0B/11 Vertical Tab
FF 0C/12 Form Feed
CR 0D/13 Carriage Return
SO 0E/14 Shift Out
SI 0F/15 Shift In
XON 11/17 Transmitter On.
AUXON 12/18 Printer on.
XOFF 13/19 Printer receiver is off
NORM 14/20 Return to default
AUXOFF 15/21 Printer to Host: printer is off
CANCEL 18/24 Cancel and reset printer BUFFER
ESC 1B/27 Escape
EXTEND 1C/28 Extended print
EXTEND OFF 1D/29 Extended print off/Normal print
3.7.2 Printer Font Commands – Courier Character Set
Font Name Character size (WxH) Command String
24 CPI normal 8x21 ESC+'k'+'5'
21 CPI normal 9x21 ESC+'k'+'4'
19 CPI normal 10x21 ESC+'k'+'3'
16 CPI normal 12x21 ESC+'k'+'2'
12 CPI normal 16x21 ESC+'k'+'1'
13 CPI rotated 14x16 ESC+'k'+'0'
3.7.3 Printer Font Commands
Command String Printer Action
ESC - ‘F’ – 1 Selects International character set
ESC - ‘F’ – 2 Selects PC Line Draw character set
ESC - ‘U’ - ‘1’ Enable emphasized print.
ESC - ‘U’ - ‘0’ Disable emphasized print.
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Table 5 shows the International and PC Line Character sets from 32 through 255.
Table 5: International and PC Line Draw Character Set
3.7.4 Printer Graphic Commands
Command String Printer Action
ESC - ‘a’ – n Select dot line spacing between printed lines.
ESC - ‘J’ – n Graphic Line Feed command
ESC - ‘P’ - ‘#’ Select Online mode, characters printed as received.
ESC - ‘P’ - ‘$’ Select Buffer mode, characters are printed on (^ D)
ESC - ‘V’ - n1 – n2 8-bit Graphic command
ESC - ‘v’ - n1 – n2 RLE Compressed Graphic command
3.7.5 Magnetic Card Reader Commands (When MCR is installed)
Command String Printer Action
ESC - ‘M’ - ‘nnm’ - CR Select MCR with (nn) auto timeout
Where nn=”00” to “99”
m=1: Reads track 1 only
m=2: Reads track 2 only
m=3: Reads track 3 only
m=4: Reads track 1 & 2
m=5: Reads track 2 & 3
m=6: Reads track 1, 2 & 3
ESC – ‘C’ Cancel MCR read process
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3.7.6 Graphic Logo and Bar Code Commands
Command String Printer Action
ESC – L – G –n Prepare printer to load image:
ESC – G - 0x0FF Loading Logo Complete:
ESC – L – g – n Print stored logo image:
ESC - 'z' - n1 – n2 - L - [data] Print Bar Code without visible text
ESC - 'Z' - n1 – n2 - L - [data] Print Bar Code with visible text
ESC - ‘Q’ - ‘J’ – n Reverse Dot Feed
ESC - ‘Q’ - ‘Q’ – n Set Out of Paper Sensitivity
ESC - ‘Q’ - ‘F’ – m Set Forward Black Mark Seek
ESC - ‘Q’ - ‘B’ – m Reverse Black Mark Seek
3.7.7 Printer Supervisory and Control Commands
Command String Printer Action
^V Buffer, power timer & battery status
^B Buffer status
ESC - ‘P’ –‘^’ Print Battery Voltage
ESC – ‘P’ – alpa Time and date print and control
ESC – ‘M’ - ‘000’ - cr disable the power down timer
ESC - ‘M’ - ‘nn0’ - cr sets the power down timer to nn seconds
ESC – ‘M’ - ‘C’ Reset Auto power down to 20 seconds
ESC – ‘P’ – ‘( ‘ Firmware version query
ESC – ‘ P’ - ‘)’ Hardware model query:
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4. Printer Maintenance
4.1 Print Head Cleaning Instructions
You may need to clean the print head and platen roller after printing a number of rolls of
paper, whenever you load new supplies or when you see voids in the printout.
Do not use sharp objects to clean the print head. This may damage the printer
and require service
Open the paper door by pressing the Paper Door Release Button as shown in Figure 5.
The paper supply door will pop up.
Remove the paper roll.
Moisten a cotton swab with isopropyl alcohol and clean the print head.
Clean the platen roller with a dry cloth or small brush.
Note: You can also use another cotton swab moistened with isopropyl alcohol. Turn the
platen roller with your finger and run the cotton swab or dry cloth across it. Make sure the
platen roller is clean all the way around.
Moisten another cotton swab with isopropyl alcohol. Rub the swab across the black
mark sensor to remove any build-up
Moisten another cotton swab and rub the swab across the tear bar to remove any
build-up
Note: You may experience dust build-up depending on the environment and the quality of
the paper supply you use. If this occurs, use a can of compressed air to blow dust and
paper debris out of the printer.
4.2 Charging the Printer Battery
The printer battery is charged using the wall mount adapter provided. Follow these steps to
charge the battery pack.
Plug the power adapter into an appropriate wall socket; then plug the power adapter
cord into Adapter Plug on the side of the printer as shown in Fi gure 3
.
The yellow CHARGE LED will illuminate, to indicate battery is charging
The Charge LED turns off when battery cartridge is fully charged. It takes about 180
minutes to fast charge the battery cartridge
To insure full charge, printer should not be operated while the battery is charging.
To remove the battery cartridge, open the battery door and tip the battery out of the
printer.
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4.2.1 Important Notes on Charging Batteries
The model S1500T printers require an adaptor output of 10VDC/ 1.32A.
The battery fast-charge is initiated each time the power adapter is connected to the
printer
The fast-charge controller checks the battery’s voltage and temperature, before the
start of the fast recharge process. If the battery voltage or the temperature is outside
of the fast-charge limits, the charger defaults to trickle charge at C/10 or 70mA rate
Optional external battery chargers are available for Extech batteries. Refer to Section
4.7 “Printer Supplies” for detailed information.
4.2.2 Important Notes on Replacing Batteries
Check for the correct Extech part number for the battery and only order that part for
your new battery.
Risk of explosion if battery is replaced by an incorrect type
Follow instructions in Section 4.5 to dispose used batteries
4.3 Verifying Battery Charge State
We strongly recommend testing your printer before returning it to Extech. Follow these steps
to identify and correct any battery power problem that may be encountered. These will help
to identify that the fault is with the printer and not some other part of your system.
To test the AC adaptor:
Use a multi meter and measure the output voltage. Output should be 10VDC.
Press the <ON/OFF> switch and wait until all LED’s are off.
Insert the AC adaptor plug into the printer. If the amber LED goes on, the battery is
not fully charged but the charge circuit is functioning.
The AC power portion of the circuit appears ok.
To test the DC power:
Disconnect the AC Adapter once the battery has charged for 5 minutes or so.
Press and hold the <FEED> switch, then press and release the <ON/OFF> switch and
then release the <FEED> switch. The printer will print a “self test” receipt
If the self test receipt is printed, the DC power is ok.
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To test if the battery is accepting charge:
Press <ON/OFF> switch and wait until all LED’s are off
Plug the AC power adapter into the printer. Press <ON>; the green LED is illuminated
and after about 20 seconds the LED should go off
If the amber LED is on, this will continue on through this test indicating that the
battery is accepting a charge and that the charge circuit is ok. At the end of a 180
minute charge cycle the LED will go off.
4.4 Battery and Safety Information
The printer is powered by a 7.4V Li-Ion battery cartridge.
Charging time in the printer is approximately 3.0 hours
Take the battery out of printer if storing the printer for long periods of time
The battery storage temperature is 40°F to 104°F (4°C to 40°C). Do not store a fully
charged battery at temperatures greater than 104°F (40°C) for long periods of time –
the battery may permanently lose charge capacity
The recommended temperature for charging is between 68°F (20°C) to 77°F (25°C).
Be sure to use a fully charged battery for long or battery intensive printing sessions.
Certain operations (for example, printing receipts with a lot of bar codes and graphics)
drain the battery more quickly than others
Dispose according to your local regulations. Do not throw in trash.
Do not disassemble, short circuit, heat above 80°C, or incinerate. The battery
may explode
4.5 Recycling Batteries
The Rechargeable Battery Recycling Corporation (RBRC) is a non-profit organization created
to promote recycling of rechargeable batteries. For more information about how to recycle
batteries in your area, visit www.rbrc.org.
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4.6 Trouble Shooting
Problem Action
Does not feed paper or has
a paper jam.
Does not print • Check or replace the printer’s battery
Light printing • Check or recharge the battery
Voids in printing • Clean the print head following the cleaning
Red (Error) LED on • Check that paper roll is not out
If the problem is not identified following above trouble shooting guide, contact Extech
Technical Support. Support numbers and Email addresses are listed at Section 6
manual.
Other than routine cleaning and other maintenance described in Section 4, the
printer is not intended to be serviced by the user. It must be returned to an
Authorized Service Center. Under no circumstances should the user attempt to
take the printer apart
• Remove any jammed supply
• Reload paper supply
• Make sure the paper supply is loaded correctly, not
backwards.
• Verify communication between the host device and
the printer by disconnecting the communication
cable and performing a printer self test.
• Adjust the print contrast through print application.
Height: 2.5 inches (63mm)
Width: 3.5 inches (88.9mm)
Length: 5.4 inches (137.2mm)
Weight: w/battery & supply 13 ounces (395g)
Shipping weight: 2.6 lbs. (1.2 kg)
Power: 7.4 V Li-Ion battery
Operating Temp. Limits: 14F to 122F (-10 to 50C)
Storage Temp. Limits: -4F to 140F (-20C to 60C)
Operating Humidity Limits: 20% to 85% non-condensing
Storage Humidity Limits: 5% to 95% non-condensing
Print head: 2.25” wide (57mm); 203 dpi (8 dots per mm)
Printing Method: Direct Thermal
Print Speed: Up to 2.0 inches per second
Supported Fonts:
(Bitmap)
Supported Bar Codes: Codabar, Code 39, UCC/EAN – 128, UPC/EAN/JAN,
Memory: 32K SRAM
Charging Time: Approximately 180 minutes
Communications: RS-232 port; IrDA; Bluetooth option
Print Ratio: 25% black maximum/sq. in.
Standard (normal and bold)
Large (normal)
Reduced (normal and bold)
Large rotated.
Interleaved 2 of 5, Code 128
256K +32K Flash
5.2 Supply Specifications
Supplies: Thermal direct receipt paper
Supply Thickness: 2.2 to 3.5 mils (receipt paper)
Supply Width: 2.25 inches (57mm)
Supply Length: 1 roll of receipt paper is approx. 600 inches (15,240
mm)
Supply Sensing: Black mark (on face of supply)
Paper roll diameter: Outside: 1.5 inches (37.5 mm)
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communicati ons.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
For Bluetooth equipped printers please note:
The printer contains an OEM Serial Port Adapter from connectBlue with FCC
ID: PVH070101. This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
5.3.2 Warranty
This printer is warranted by Extech Data Systems to be free of defects in parts and
workmanship for a period of one year from date of shipment. This warranty does not apply
to defects resulting from action of the user such as misuse, improper wiring, operation
outside of specification, improper maintenance or repair, or unauthorized modification.
Extech specifically disclaims any implied warranties of merchantability or fitness for a specific
purpose and will not be liable for any direct, indirect, special, incidental or consequential
damages. Extech’s total liability is limited to the repair or replace ment of the product. The
warranty set forth above is inclusive and no other warranty, whether written or oral is
expressed or implied.
5.3.3 Warranty and/or Repair Service
A Return Authorization number must be issued before a unit is returned to Extech for repair.
Once a unit has been properly returned to Extech (Note: The customer is responsible for
ensuring proper packing to prevent damage in transit as well as the shipping costs back to
Extech), it will be repaired (estimates are provided first if the repair cost is est imated above
$100.00) and returned via UPS ground. The customer may elect a fa ster mode of transport
at their cost.
1500T User’s Guide Rev 2.1 28
Page 29
6. Customer Support
6.1 Online Technical Assistance
Frequently Asked
Questions page
Troubleshooting
Guide.
6.2 Technical Support Request
If you need technical assistance regarding software, hardware or operation of Extech
printers, please contact us at: