Extech Instruments APEX 2 User Manual

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Revision:

1.0

02/03/2009

APEX2 User’s Guide

Rev1.02

Table of Contents

Declaration of Conformity

................................

............

4

General Precautions

................................

.....................

5

Safety

................................

...........

5

1. Getting Started

................................

.........................

6

1.1 Unpacking the Printer

................................

.........................

6

1.2 Installing and Charging the Battery Cartridge

................................

........................

7

1.3 Reading the LED Status

................................

......................

9

1.4 Attaching Belt Loop System

................................

...............

10

2. Loading Supplies

................................

....................

11

2.1 Adding Paper/Labels

................................

.........................

11

2.2 Tearing Paper

................................

...

12

3. Using the Printer

................................

....................

1

3

3.1 Initial power up and self

-

test

................................

..............

13

3.2 Connecting the Printer

................................

.......................

13

3.2 Connecting the Printer

................................

.......................

14

3.3 Serial Commu

nication

................................

.......................

16

3.4 Infrared Communications (IrDA)

................................

.........

17

3.5 Bluetooth and 802.11g Communications

................................

..............................

17

3.6 Magnetic Strip Reader

................................

.......................

17

3.7 Programming Information

................................

..................

18

4. Printer Maintenance

................................

...............

18

4.1 Print Head Cleaning Instructions

................................

.........

18

4.2 Charging the Printer Battery

................................

...............

19

4.3 Verifying Battery Charge State

................................

...........

19

4.4 Battery and Safety Information

................................

..........

20

4.5 Recycling Batteries

................................

...........................

21

4.6 Trouble Shooting

................................

..............................

22

4.7 Printer Supplies

................................

23

5 Specifications

................................

..........................

24

5.1 Printer Specifications

................................

.........................

24

5.2 Supply Specifications

................................

.........................

24

APEX2 User’s Guide

Rev1.03

5.3 Regulatory Notes

................................

..............................

25

6. Customer Support

................................

..................

26

6.1 Online Technical Assistance

................................

................

26

6.2 Tech

nical Support Request

................................

.................

26

APEX2 User’s Guide

Rev1.04

Declaration of Conformity

Name

Extech Instruments Corporation

Manufacturer’s Address

285 Bear Hill Road, Waltham, MA 02451, USA

Telephone: +1 781 890 7440

Declares that the Product

Product

Name:

Portable Receipt Printer

Model Number:

APEX 2

Optionally Containing:

Bluetooth™ radio short range OEM module from

connectBlue ab, cB

-

0701

-

01; FCC ID PVH 070101.

Conforms to R&TTE Directives: 1999/5/EC (EN 300

328-2), EMC Directive 89/336/EEC (EN 30

1 489

-

1 and

-

17); and Low Voltage Directive 73/23/EEC (EN

61131

-

2)

Conforms to the following

regulation and/or standards:

FCC: Part 15 Subpart B, Class B

CE: EN60950

CE: EN55022 Class B

;

CE: EN61000

-3-2;CE: EN61000

-3-3;

CE: EN50024.

Supplementary

Information

:The product complies with EMC Directive

89/336/EEC

and Low Voltage Directive

73/23/EEC



The product conforms to ANSI/UL STD 60950

& Certified to CAN/CSA STD C22.2 No. 60950

-00

CB Certified



ETL Listed,

control #

3046813



The product is IEC 68 c

ertified

Place:

Waltham, MA, USA

Date:

November

, 2008

Signature:

Antony Revis

Antony Revis, General Manager

APEX2 User’s Guide

Rev1.05

General Precautions

•

Before using this product be sure to read through this manual. After reading

,

please keep the

manual in a safe place f

or future reference.

•

Theinformation containedhereinis subjectto change withoutnotice ofanytype.

•

Extech is not responsible for any operational results regardless of missing information, errors or

any misprinting in this manual.

•

Extech is not re

sponsible for problems created as a result of using options and consumables

not approved by them.

•

This product is designed for servicing at an Authorized Service Center. Other than routine

maintenance described in this manual the user should not attempt

to repair

,

service or

disassemble this product.

•

Incorrect operation, handling, improper supplies and operating environments may cause

damage or otherwise affect the proper operation of this product. Such actions invalidate the

product warranty.

Safety

In

this manual,

on the Printer

,

and

on the

accessories we make use of internationally

recognized safety symbols as follows:

Caution! Refer to the explanation in this Manual

Caution! Risk of electric shock

Double Insulation or Reinforced

I

nsulation

DC, Direct Current or Voltage

AC+DC, Current or Voltage

APEX2 User’s Guide

Rev1.06

1. Getting Started

1.1

Unpacking the Printer

The

APEX

2

portable

printer is a

full-featured portable receipt

printer

designed for var

ious

job environments including field service, field sales

, hospitality and restaurants, ticketing and

many other

swh

ere point of service receipts are required.

The

package contains:



APEX

2Printer



B

attery

C

artridge



Universal AC Adaptor

(

US, UK, Euro

pean

, and Australia

n

plug

s)for charging the

battery inside th

e printer



B

eltLoop

S

ystem



R

oll of paper supply

(already loaded in the printer)

Both cabled and wireless communication is possible.

Overview

FIGURE

1

: PRINTER OVERVIEW

APEX2 User’s Guide

Rev1.07

1.2

Installing

and Charging

the Battery Cartridge

Note

: One battery cartridge is included with the printer. Similar to a cordless phone battery, the

printer’s battery must be charged before u

se

.

Extech batteries must be cycle

d

several times to achieve maximum capacity. To

cycle a battery

,

fully charge it

and then allow

a

full discharge through normal us

e

.

1.2.1: Installing the Battery

Note: Refer to the illustration below to install the battery pack in the printer.



Unlock the battery door by sliding the

locking tab

down

.



Open the battery door

to an an

gle of

approx.

90 degrees

.

Do not

force open

.Insert the battery as shown

.(Non-

contact

side

first

,

let

ting the

contact end drop into place

).



Close

and l

ock the battery door by sliding

the locking tab

up

.

FIGURE

2

: INSTALLING TH

E BATTERY CARTRIDGE

Note: Ensure that

the

battery side with 2 contact terminals is facing down to make contact with

the spring probes inside the battery compartment

APEX2 User’s Guide

Rev1.08

1.2.2 Charging the Battery



Plug

the

battery charger adaptor output cable into the batter

y charger connector

as

shown.



Plug

the

battery charger adaptor into the

appropriate AC line voltage socket.



The Yellow/Amber charging LED will

illuminate indicating tha

t the battery is

charg

ing

.The battery will be fast charged and after

about

180 minute

s the LED will

turn

off

.To remove the battery cartridge, open the

battery door and tip the battery out of the

printer.

Note: To ensure a full charge do not operate the printer while charging.

N

ote: The wall mounted charger is Class II equipment (

)

. Multiple plug

configurations

comply with most international standards.

The wall mounted charger is not supplied with plugs

for use in Korea.



The wall mounted charger has the following specifications:

Model

APEX 2

Input Vol

tage/Current

100

-

240 VAC/0.

55

A

Input Frequency

50-60Hz

Output Voltage/Current (

)

10VDC/

2.4

A

Do not use a charger not approved by Extech for use with the

APEX 2

series.

Use of an unapproved charger could damage the ba

ttery pack or the printer

and will void the warranty.

The battery terminals are well recessed inside the printer. Do not allow them

to contact conductive material since this may create a short circuit which

could cause injury or start a fire.

When

using the wall mounted charger ensure the socket outlet is close to

the printer and easily accessible during the battery recharging process.

Either switch the socket off (if supplied with a socket switch) or pull out the

charger from the socket or disconne

ct the plug from the printer in the event

of any problems.

FIGURE

3:C

HARGING THE BATTERY

APEX2 User’s Guide

Rev1.09

1.3 Reading the LED Status

The illustration below points out the location of the LED indicators described in

Table 1

FIGURE 4: LED INDICATOR LOCATIONS

T

able 1, b

elow, details

the LED indicator

status.

Refer to

Figure 1

to

locat

e the

<

ON/OFF

>

and

<

FEED

>

push

button switches and

the

AC adaptor socket

.

Figure 4

provides

the location

of the

status

LED

s

on the front of the printer.

Table 1

-

Reading the LED Status

LEDStatus

Condition

Function

LED # 1

Communication

GREEN

Flashing

Power is ON and the printer is in RS232 or IRDA

mode

Steady

Communicating with host

BLUE

Flashing

Power is ON and the printer is in Bluetooth mode

Steady

Transmitting/receivi

ng

AMBER

Flashing

Power is ON and the printer is in 802.11b/g mode

Steady

Transmitting/Receiving

RED

Steady

Low power indication

LED # 2

Battery

AMBER

Steady

Battery being charged. The LED will turn off when the

battery is fully charged

LED # 3

Magnetic Card

Reader

&

Printer Error

GREEN

Steady



Indicates that MCR is ready to accept data



Indicates that SCR is ready to accept data

RED

Steady



Printer Error. The printer is out

-of-

paper or Paper

door is open.



MCR/SCR faulty condition

Flashi

ng

Indicates the print head is hot and printing is paused

Note: Refer to the troubleshooting guide to determine error or fault condition.

APEX2 User’s Guide

Rev1.010

1.4

Attaching Belt Loop System

The belt loop system consists of two parts:



A knob located on the back part of t

he printer just above the battery door



A strap with

a

click

-

on connector

To attach the strap

,

insert the knob located at the bottom of the printer into the slot of the

connector. Pull down until

a click

is heard; t

he printer is now secure.

Place the

loop

over

your belt

and a

llow the printer to hang

from

the left or right hip.



To release the printer, press in

ward

on the two

connector

latches and pull the knob

clear of the slot.

Note:

Do not force or pull the printer from the connector without pressing in

w

ard

on the two

latches

F

IGURE 5: KNOB CONNE

CTION AND QUICK CLIP

Knob Connection

Release Latches

APEX2 User’s Guide

Rev1.011

2.

Loading Supplies

2.1

Adding Paper/Labels

The printer can print text, bar codes and graphics on thermal receipt paper. See “Supply

Specifications”

i

n Section 5.2

for the width, th

ickness requirements and app

roved vendors.

Follow these steps to load printer paper.



Press

the

Paper Door Release butto

n; t

he door will open slightly.

Open

the door the

rest of the way

(

as shown in Figure

6).Grip either side of the paper door and open

–

it will open 180 degrees

.

Note:

The

Paper Door Release button must be depressed when opening

/

closing

the

paper door



Place the paper roll into the paper supply

compartment

.

Ensure that

the paper supply

unwinds from the bottom

(

as indicated below

)

with the thermal side closest to the

print head.



Unroll about 3 inches of paper from the roll and position

it

between the print head

guides.

FIGURE 7: INSTALLIN

G PAPER ROLL

Note: Pull

the

Paper Roll Leader Out of

the

Printer. No

te

the

direction of paper travel

FIGURE 6: OPENING P

APER DOOR

Note: Pull Paper Roll

Leader out of printer. Note

direction of paper travel.

Note: The Paper Door Release

button must be depressed when

opening and closing the paper

door.

APEX2 User’s Guide

Rev1.012



While pressing

the

Paper Door Release button, close

the

paper door.



Release

the Paper Door Release button and press the printer door until fully closed



Turn the printer

ON

by pressing

the

Power button and test the paper a

dvance function

by pressing the Paper Feed Button.

Verify that

the

paper advances correctly.

Note: Paper Supply Roll

To prevent possible damage to the print mechanism, it is important to verify that the paper has

not been fastened to the inside core in an

y way. The paper should be wound on the core in

such a way that the end of the paper will unwind freely from the core. If fastened by tape or

glue, the core will be pulled into the mechanismcausing jamming and possible gear damage.

Proper paper roll suppl

ies are available from Extech as P/N 757060

.

2.2 Tearing Paper

The printer’s paper door acts as a tear bar. Pull one edge of the paper against the tear bar

as indicated

.Then

tear down and across against the tear bar to tear the paper

. See Figure 8

for d

etails.

The tear bar may have sharp edges

!

Note:

Using the tear bar is the

only

way to tear the paper.

Note:

Pulling up and pulling sideways without using the tear bar can cause a paper jam due to

paper misalignment in the print head mechanis

m

FIGURE 8: TEARING P

APER

Note: Pulling paper

up and/or

sideways without using the

tear bar can cause a paper jam

due to paper misalignment in

print head mechanism.

APEX2 User’s Guide

Rev1.013

3.Using the Printer

3.1 Initial Power up and self

-

test

Once the

b

attery

is charged and the paper is loaded an initial power

up self

-

test can be performed.



Press the <

ON/OFF

> switch once. This turns printer on. The

Green LED illuminates



After approxim

ately 20 seconds, if no instructions are sent

to the printer, the printer will automatically turn off to

conserve battery life.



If the printer is set for

Bluetooth

communications (

BT

)

mode the printer will stay on all the time.



Press the <

ON/OFF

> switch to

turn the printer off. The green

LED turns off.



To start the self

-

test, press and hold the

<FEED> switch then

press the <

ON/OFF

>

switch



The printer will start printing the self

-

test messages. Release

the

<FEED>

and <

ON/OFF

> switches

.Press the

<

ON/OFF

>or<FEED>

switch

to stop or cancel

the self

-

test print.



The first few lines of self

-

test show the printer firmware

version, the current printer settings

(for example

,BTor

Serial mode)

and a list of any optional or special features

installed.

FIGURE 9: SELF TEST

APEX2 User’s Guide

Rev1.014

3.2 Connect

ing the Printer



The

APEX 2

printer support

s

Serial RS232

and Bl

uetooth ™ as default configuration.

IrDA

or

802.11

g communication

is also a

vailable as an optional feature.



Serial,

IrDA

and Bluetooth

communication settings can be changed via

a

DIP switch

located on the control card

.The DIP switch is located

inside the

battery

compartment

. The

illustrat

ion

below

indicat

es

the location of this switch.

Figure 1

0

shows

the DIP switch selection.



The functions assigned to these switches are shown

T

able

2

.If the Serial interface is selected, the co

mmunication

p

arameters,

Baud

R

ate

, Data Bit

and Parity,

m

ust be set.

Note:

Optional serial cable is available for Serial RS232 communication (part # 5892RJD9

-1).



Printer drivers for Windows

TM

95/98/NT/2000

/XPand Vista

are available from Extech.



PrinterC

ETMprint Control utility is available from Extech for Windows CE devices.



Printboy

TM

Print Utility from Bachmann Software

TM

or

PalmPrint Utility

TM

, from

StevensCreek

TM

,

are

recommended for Palm Pilot dev

ices.

3.2.1

Location of Dip Switches



The DIP switch

es

are

located inside the battery compartment.

Figure

10

shows the

DIP switch

location

.The functions assigned to these switches are shown

in

Table 2

.If the Serial interface is selected, the communication

p

arameters, Baud

Rate, Data Bit

and Parity, must be set.

3.2.2 Setting Dip Switches

F

IGURE

10:

DIP SWITCH SETTINGS

(SHOWING SETTING FOR

BT

)

Note:

Use caution

when changing dip switch settings. Carefully use a pointer on the dip switch

to toggle its position

. DO NO

T

use a

screw driver

and do not

apply excessive force.

APEX2 User’s Guide

Rev1.015

3.2.3

Dip Switch Functions

Table 2 shows the

available dip

switch

setting

s

.

Table 2

–

DIP Switch Setting

Dip

Switch

Function

Switch #

Switch

#

Switch

#

Notes

1 & 2

Communication Interface

SW 1

SW 2

RS232

OFF

Baud rate set by Dip switches 3,4 and 5

IrDA

ON

OFF

Baud Rate can be negotiated up to the

value specified through Dip switches 3,4

and 5

Bluetooth

OFF

ON

802.11

g

OFFON3 & 4 & 5

Baud Rate

SW 3

SW 4

SW 5

115200

OFF

57600

ON

OFF

38400

OFFONOFF

19200

ONONOFF

14400

OFF

ON

9600

ON

OFFONUse for fixed IrDA

2400

OFFONON

1200

ONONON

6

Parity Bit

SW 6

Parity Enabled

ON

Does not apply for IrDA

Parity Disabled

OFF

Does not apply

for IrDA

7

Odd/Even

SW 7

Even Parity Checker

ON

Does not apply for IrDA

Odd Parity Checker

OFF

Does not apply for IrDA

8

Auto Power Save

SW 8

Power Save Disabled

OFF

Manual On/Off

Power Save Enabled

ON

Auto Power Down

Note

: In o

rder for changes to the dip switch configuration to take effect, the printer power must

be reset. This action occurs automatically when the battery is removed to gain access to the dip

switches.

Please refer to the

Developer’s

Manual for more information

APEX2 User’s Guide

Rev1.016

3.3 Serial

Communication



The RS232C Interface signals for the

APEX 2

Series printers are terminated on a 6 PIN

RJ type data connector located on the side of the printer.



Six connections are provided from the Serial Interface to

the host computer.

T

able

3,below

,

lists the Serial Interface signals and pin outs on the RJ connector

.The

connector pin locations are shown in

F

igure 1

1

.A minimum

of

two

connections are required for operation, RXD

–

pin 3 and

Common

–

pin 1.

FIGURE 1

1:RJ

DATA CON

NECTOR

Table 3

–

APEX 2

Serial RS232C Interface signals



Dip Switch #1 and #2 must be in

the

<OFF> position to activate the serial

communication interface

Note: The communication

p

arameters: Baud rate, Data Bit and Parity

settings

must

match

those

of the

host

device

. Dip switch #1 must be in the OFF

p

osition.

APEX2 User’s Guide

Rev1.017

3.4

Infrared Communications (IrDA)



Dip Switch #1

must be in the <ON> position

and Dip Switch #2

must be in the

<OFF> position

.The printer can be powered

ON

by pressing the power <

ON/O

FF

> switch

.If no IrDA connection is made, the printer will automatically power down to a lower

power level to conserve battery life. It will remain in a “sleep” mode until an IrDA

connection is made, at which time the printer will “wake” and print the req

uested

data

.Pressing the power switch ag

ain will turn the printer <OFF>.

3.5

Bluetooth

and 802.11g

Communications



Bluetooth

and 802.11g

operation:

o

Dip Switch #

1

must be in the

<

OFF

>

position

.

o

Dip Switch #2 must be in the <ON> position.

Note: Adjust

ba

ud rate

settings to match those of the

BT or 802.11b

module in your computing

device

.



The printer can be powered

ON

by pressing the power <

ON/OFF

> switch

.Pressing the power <

ON/OFF

> switch again will turn the printer <OFF>.

Note: I

t is necessary for the

mobile computing device you are using to

discover the printer.

Refer to

the

instructions provided by the

systems integrator.

Note: Systems Integrators: Refer to the Bluetooth manual provided with your mobile computer

and the Bluetooth section

of the Deve

loper’s Manual

available for this printer.

3.6

Magnetic Strip Reader



The Magnetic Card Reader is a factory

-

installed option. This option requires special

application software to read and process cards with a magnetic strip, such as c

redit

cards or driver

’s license

s

Note:

Refer to

Figure 1

for

location of optional magnetic strip reader

.



Quickly swipe the card through the reader either left to right or right to left. The

magnetic strip must be facing the paper supply door

as i

ndicated

below

while

it is

passed through the reader

.

APEX2 User’s Guide

Rev1.018



Refer to Table 4 for the description of the

Magnetic Card

LED Status.

Table 4

-

Magnetic Card LED Indicator

LED indicator

State

Status

Green

ON

OFF

Ready/waiting for card to be swiped.

Good s

wipe

-

Card data read OR

Card not ready to be swiped.

RedONError reading card’s data.

3.7

Programming Information

For programming information, please

refer to the Developer’s

Manual

.

Note:

System Developers: Please r

efer to

the

APEX 2

developer

’s man

ual for further details.

Other features may be available a

s

described in the programmer’s

manual

4. Printer Maintenance

4.1

Print

H

ead Cleaning Instructions

The

print head and platen roller

may need cleaning

after printing a number of rolls of paper,

when

new supplies

are loaded,

or when

voids in the printout

are apparent

.

Do not use sharp objects to clean the print head. This may damage the printer

and require

service

or repair



Open the paper door by pressing the

Paper Door Release Button

as shown i

n

Figure

6.The paper supply door will pop up.



Remove the paper

roll.



Moisten a cotton swab with isopropyl a

lcohol and clean the print head

.Clean the platen roller w

ith a dry cloth or small brush

.

Note:

A

nother cotton swab moi

stened with isopropyl alcohol

may be used to clean the platen

.

Turn the platen roller with your finger and run the cotton swab or dry cloth across it.

Ensure that

the platen roller is clean all the way around.



Moisten another cotton swab with isopropyl al

cohol. Rub the swab across the black

mar

k sensor to remove build

-

upMoisten another cotton swab and rub the swab across the

tear bar to remove build

-

up

Note:

D

ust build

-upmay occur

depending on the environment and the quality of the paper

supply use

d

. If

this occurs, use a can of compressed air to blow dust and paper debris out of the

printer.

APEX2 User’s Guide

Rev1.019

4.2

Charging

t

he Printer Battery

The p

rinter battery is charged using

the

wall mount adapter provided. Follow these steps to

charge the battery pack.



Plug

the

bat

tery charger adaptor output cable into the battery charger connector as

shown

in

Figure 3

.Plug

the

battery charger adaptor into the appropriate AC line voltage socket.



The Yellow/Amber charging LED will illuminate indicating

that the battery is

charg

ing

.



The battery will be fast charged and

,

after

approximately

180 minutes

,

the LED will

turn off

.To remove the battery cartridge, open the battery door and tip the battery out of the

printer.

4.2.1 Important Notes on Charging Ba

tteries



The model

APEX 2

printers require

an adaptor output of 10

VDC/1

.32A

.The battery

f

ast-charge is initiated each time the power adapter is

connected to the

printer

.The fast

-

charge controller checks the battery’s voltage and temperature

before the

sta

rt of the fast recharge process. If the battery voltage or the temperature

exceeds

t

he fast

-

charge limits, the charger defaults to tric

kle charge at C/10 or 70mA rate

.Optional external battery charger

s

are

available

for Extech batteries

.

Refer to

S

ection

4.7

“Printer Supplies” for detailed information.

4.2.2 Important Notes on Replacing Batteries



Check for the correct Extech

battery

part number

and

use

only that part for

the

new

battery

.

Risk of explosion if battery

is replaced by an incorrect type

.

Follow

instructions in Section

4.5

to dispose

of

used batteries

.

4.3

Verifying Battery Charge State

It is

strongly recommend

ed that

the

printer

be tested

before

it is

retur

ned

to Extech.

Follow

these steps to identi

fy and correct any battery power problem. These

steps

will help

determine

if

the fault is with the printer

or

with

some other part of

the

system.

To test the AC adaptor:



U

se a multimeter and measure th

e output

voltage

.

The o

utput should be

10

VDC

.

APEX2 User’s Guide

Rev1.020



Press t

he <

ON/OFF

> switch and wait until

all LEDs are off

.Insert the AC adaptor plug into the printer. If the amber LED

switches

on, the battery

is not fully charged

, however

the charge circuit is functioning

correctly

.The AC power portion of the circuit appea

rsOK.

To test the DC power:



Disconnect the AC Adapter

after

the battery

has been allowed to charge for approx. 5

minutes

.P

ress and hold the <FEED> switch, press and release the <

ON/OFF

> switch and

then

release the

<FEED> switch.

The printer will print

a “self test” receipt

.If the self test receipt is printed, the DC power is

OK

.

To test if the battery is accepting charge:



Press

the<ON/OFF

>

switch

and wait until

all

LED’s

are off

.Plug the AC

p

ower

adapt

e

r into the printer. Press <ON>; the green L

ED

will

illuminate

and

switch off

after

approx. 20 seconds

.As long as

the amber LED is

ON

, the battery is accepting a charge and the charg

ing

circuit is

OK.

At the end of a

18

0 minute charge cycle the LED will

switch

off.

4.4

Battery and Safety Informat

ion

The printer is powered by a

7

.4VLi-

Ion

battery cartridge.



Charging time

for

the printer is approximately

3.0

hours

.Remove

the

battery

from the

printer

before

storing the p

rinter for long periods of

time

.The ba

ttery storage temperature is 40°F to 104

°F(4°

C to 40

°

C). Do not store a fully

charged battery at temperatures greater than 104

°

F (40

°

C) for long periods of time

–

the battery may permanently lose charge capacity

.The recommended temperature for charging is 68°F (20°C) to 77°F (25°C).



Be sure to

use a fully charged battery before long or battery intensive printing

sessions. Certain operations (for example, printing receipts with

many

bar codes and

graphics) drain the battery more quickly than others

.Dispose

of battery

according to local regulati

ons.

Do not throw in trash

.

Do not disassemble, short circuit, heat above 80°C, or incinerate. The battery

may explode

.

APEX2 User’s Guide

Rev1.021

4.5

Recycling Batteries

The Rechargeable Battery Recycling Corporation (RBRC) is a non

-

profit organization created

to promote recy

cling of rechargeable batteries. For more information

on

recycl

ing

batteries

in your area, visit

www.rbrc.org

.

APEX2 User’s Guide

Rev1.022

4.6

Trouble Shooting

Problem

Action

Does not feed paper

or has a paper jam

•

Remove any jammed supply

•

Reload paper supply

Does not print

•

Check or replace the printer’s battery

•

Make sure the paper supply is

loaded correctly, not backwards

•

Verify communication between the host device and the printer by

disconnecting the communication cable and

performing a printer self test

Light prin

ting•Check or recharge the battery

•

Adjust the print con

trast through

the

print application

Voids in printing

•

Clean the print head following the cleaning instruc

tion listed in

Section 4.1

Red (Error) LED on

•

Check tha

t

the

paper roll

is not depleted

and

that the

paper door is closed

•

Error reading MCR

•

After extended printing, print head may be hot; printer will

pause before

resuming printing

If the problem is not identified

by

following

the

above trouble shooting

guide, contact Extech

Technical Support.

Support numbers and Email addresses are listed

inSection 6

of this

manual.

Other than routine cleaning and other maintenance described in Section 4, the

printer is not intend

ed to be serviced by the user. It must be returned to an

A

uthorized

S

ervice

C

enter. Under no circumstances should the user attempt to

dis-assemble

the

printer

APEX2 User’s Guide

Rev1.023

4.7

Printer Supplies

Part Number

Description

78728S1

-3APEX 2, Standard with

Class 2

BT

78728S1R

-3APEX 2, Standard with

Class 2 BT

and MCR

78728S1

-2Apex 2 with 802.11b/g

78728S1R

-2Apex 2 with 802.11b/g and MCR

151133

Optional 12V/24V In

-

Vehicle Adaptor

(Battery in printer)

157261

Multi

-

Plug Battery Charger Adapter

(US, UK

,

Euro

& Australian Plug)

5892RJD9

-1Serial Data Cable

–

RJ to DB9 PC compatible

(Straight Plug)

756983

IP54 Certified Environmental Case

756998

-2Spare Belt Loop System

757060

2500THS Thermal

P

aper

P

ack

(2.25”/57 mm, 5 rolls per pack)

757060

-

CASE

Spare Pap

er (Case of 200 Rolls)

757150

Thermal Print Head Cleaning Pen

757160

Magnetic Card Reader Cleaning Cards

(5 per order)

757351

Optional Shoulder Strap with Quick Clip

767400

-1Battery Charger (2 Bay) Li

-

Ion, 120VAC

767400

-2Battery Charger (2 Bay) Li

-

Ion, 220VAC

767400

-4Battery Charger (2 Bay) Li

-

Ion, 240VAC

7A1000014

2500THS Li

-

Ion Battery Cartridge:

7.4VDC

–

2200mA

Available from Extech Email:

printers@extech.com

Windows

TM

95/98/NT/200

0/

XP and Vista

Drivers

Download:

http://www.fieldsoftware.com/PrinterCE.htm

Windows

TM

CE print Utility

Download

h

ttp://www.stevenscreek.com/pilot/dodownload.html

http://www.bachmannsoftware.com/downloads.html

Palm Pilot print Utility

PrintBoy

TM

for Palm O/S

APEX2 User’s Guide

Rev1.024

5 Specifications

5.1 Printer Specificatio

ns

Height:

2.7inches (

68mm

)

Width:

4.2

inches (

107mm

)

Length:

5.4inches (

138mm

)

Weight: w/battery & supply

1

lb (

465

g)

Shipping weight:

2.8 lbs. (1.31 kg)

Power:

7.4 V Li

-

Ion battery

Operating Temp. Limits:

14F to 122F (

-

10 to 50C)

Storage Temp.

Limits:

-

4F to 140F (

-

20C to 60C)

Operating Humidity Limits:

20% to 85% non

-

condensing

Storage Humidity Limits:

5% to 95% non

-

condensing

Print head:

2.25”

wide (5

7

mm)

;

203 dpi (8 dots per mm)

Printing Method:

Direct Thermal

Print Speed:

Up to 2.0 inc

hes per second

Supported Fonts:

(Bitmap)

Standard (normal and bold)

Large (normal)

Reduced (normal and bold)

Large rotated.

Supported Bar Codes:

Codabar, Code 39, UCC/EAN

–

128, UPC/EAN/JAN,

Interleaved 2 of 5,

Code 128

2D: PDF417

Memory:

1MB RAM, 4MB

Program Flash

Charging Time:

Approximately 180 minutes

Communications:

RS-232 port, IrDA, BT, 802.11

g

Print Ratio:

25% black maximum/sq. in.

5.2

Supply Specifications

Supplies:

Thermal direct receipt paper

Supply Thickness:

2.2 to 3.5 mils (re

ceipt paper)

Supply Width:

2

.25 inches (

57mm)

Supply Length:

1 roll of receipt paper is approx. 600 inches (15,240

mm)

Supply Sensing:

Black mark (on face of supply)

Paper roll diameter:

Outside: 1.

5

inches (3

7.5

mm)

Inside:

0.4

inches (

10mm)Maximu

m Print Area:

1.89inches (

48

mm) X

5.3

inches (203mm)

Approved Vendors

:

Kansaki

: P300, P310, P350, P354, P390, P394,

P530UV, TO281CA, OP200, TO381N

Jujo

: TF

-

50KS

-

E2C

Honshu

: FH65BV

-

3

APEX2 User’s Guide

Rev1.025

5.3

Regulatory Notes

5.3.1

FCC Part 15 Class B

This equipment has b

een tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment

generat

es,uses

,

and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular ins

tallation. If

this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:



Reorient or relocate the receiving antenna.



Increase the separation between the equipment and the receiver.



Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.



Consult the dealer or an experienced radi

o/TV technician for help.

For Bluetooth equipped printers

,

please note:



The printer contains an OEM Serial Port Adapter from connectBlue with FCC

ID: PVH070101. This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two

conditions: (1) this device may not

cause harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired op

eration.

5.3.2

Warranty

This printer is warranted by Extech

Instruments

to be free

of defects in parts and

workmanship for a period of one year from date of shipment. This warranty does not apply

to defects resulting from action of the user such as misuse, improper wiring, operation

outside of specification, improper maintenance or repa

ir, or unauthorized modification.

Extech specifically disclaims any implied warranties of merchantability or fitness for a specific

purpose and will not be liable for any direct, indirect, special, incidental or consequential

damages. Extech’s total liabil

ity is limited to the repair or replacement of the product. The

warranty set forth above is inclusive and no other warranty, whether written or oral is

expressed or implied.

5.3.3

Warranty

and/or Repair

Service

A Return Authorization number must be issued

before a unit is returned to Extech for repair.

Once a unit has been properly returned to Extech

(Note: The customer is responsible for

ensuring proper packing to prevent damage in transit as well as the shipping costs back to

Extech)

, it will be repaired

(estimates are provided first if the repair cost is estimated above

$100.00) and returned via UPS ground. The customer may elect a faster mode of transport

at their cost.

APEX2 User’s Guide

Rev1.026

6.

Customer Support

6.1

Online Technical Assistance

Frequently Asked

Questions pag

e

http://www.extech.com/printer/techSupport/FAQ.html

Troubleshooting

Guide.

http://www.extech.com/p

rinter/techSupport/troubleShootGuide.html

6.2

Technical Support Request

If you need technical assistance regarding software, hardware or operation of Extech

printers

, please contact us at:

Tech Support Form

http://www.extech.com/printer/techSupport/support.html

Email

printertechsupport@extech.com

Telephone

+1-(781)

-

890

-

7440

Fax+1-

(781)

-

890

-

7864

Portable Printer Division

http://www.extech.com/Printer

8

or in part in any form.