EXFO Update Manager User Manual

Update Manager and

FTB-Care

User Guide

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Atlantic Treaty Organization (NATO) is 0L8C3.

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Units of measurement in this publication conform to SI standards and
practices.

Version number: 7.0.1

ii Update Manager and FTB-Care

Contents

1 Introducing Update Manager ...................................................................... 1

2 Setting Up and Using Update Manager ...................................................... 3

Selecting the Location of the Update and Installation Packages .............................................4

Installing Software Products ...................................................................................................6

Updating Products ................................................................................................................14

Removing Products ...............................................................................................................20

Displaying All Available Product Versions ..............................................................................24

Viewing Installation History ..................................................................................................26

Activating FTB-Care Licenses ................................................................................................28

3 Troubleshooting ......................................................................................... 33

Solving Common Problems ...................................................................................................33

Contacting the Technical Support Group ..............................................................................37

Viewing Online Help .............................................................................................................37

Viewing Information About Update Manager ......................................................................38

Update Manager and FTB-Care iii

1 Introducing Update Manager

Status bar

Client area

Current

baseline

in use

Button
bar

Note: The appearance of the different windows may differ slightly from those

presented in this documentation, depending on the type of unit that you
have.

Update Manager enables you to manage the applications developed for
your unit and test instruments. With the provided wizard you can add,
update or remove products.

You can quickly see what is installed on your unit, and which updates are
available. Update Manager handles all dependencies between software
installations and updates for you.

It also verifies if the FTB-Care license entitles you to a software upgrade. If
this is not the case, you need to activate an FTB-Care license in your
platform (see Activating FTB-Care Licenses on page 28).

Note: FTB-Care is not offered on MAX-700 units.The information above about

FTB-Care license does not apply to these units.

Note: Since EXFO products are made of specific files, always use Update

Manager to install or remove your deployment packages.

Update Manager and FTB-Care 1

2 Setting Up and Using Update

Manager

Once you have set the location for the software products that you want to
add or upgrade, you can start using Update Manager directly.

Note: Adding or upgrading products in Update Manager does not activate any of

the software options that you may have purchased for these products.
Once the products are installed on your unit, you need to activate the
appropriate software options. For more information on the activation of
software options for a product (or for your unit), refer to the documentation
that came with your unit.

To start the application:

1. On the Windows desktop, double-tap the Update Manager icon.

2. If the application prompts you to authorize Update Manager to modify

your unit (identified as “computer”), tap Yes. If you tap No, you will not
be able to work with Update Manager.

To exit the application:

From the button bar, tap the button.

Update Manager and FTB-Care 3

Setting Up and Using Update Manager

Selecting the Location of the Update and Installation Packages

Selecting the Location of the Update and
Installation Packages

By default, Update Manager will look for the installation and update
packages in the default folder. However, you can store them into another
folder of your choice on your unit.

On FTB-500 and IQS-600 units, the default folder is D:\SoftwareUpdate.
On all other units, the default folder corresponds to the root of a USB key
(the key must be connected to your unit).

You can revert to the default folder at any time.

4 Update Manager and FTB-Care

Setting Up and Using Update Manager

Selecting the Location of the Update and Installation Packages

To select the location of the update and installation packages:

1. From the button bar, tap Settings.

2. Select Use the Following Location, then either type the new path or

use the Browse button to locate it.

3. Once the new location is selected, tap OK to close the window.

Update Manager and FTB-Care 5

Setting Up and Using Update Manager

Installing Software Products

Installing Software Products

You can install one or several products at a time among the list of available
products.

Before attempting to install products, you may want to ensure that the
folder containing the installation packages is correctly defined
(see Selecting the Location of the Update and Installation Packages on
page 4). You must copy the installation packages to this folder; otherwise,
the application will not be able to access the files.

You can install your software product from either a local file or a USB
memory key.

Note: For all products except MAX-700 units: Even if no FTB-Care license has been

activated yet, the products will appear as available for installation.
However, once you start the installation, the application will prompt you to
activate an FTB-Care license before authorizing the installation.

Note: Update Manager automatically authorizes the installation of service packs

and hot fixes when applicable.

6 Update Manager and FTB-Care

Setting Up and Using Update Manager

Installing Software Products

As you proceed through the wizard steps, you will notice different
installation statuses for your products:

Installation Status Definition

Ready to install The product is waiting in queue to be installed or

updated.

Ready to uninstall The product is waiting in queue to be removed

(uninstalled).

Note: Products for which Update

Manager must remove the old
version before installing the new
one will also appear as “Ready to
uninstall”.

Installing The installation process is under way.

Uninstalling The uninstallation process is under way.

Completed The product installation or update was done

successfully.

Removed The software or product was successfully

removed from Update Manager.

Update Manager and FTB-Care 7

Setting Up and Using Update Manager

Installing Software Products

To install software products from Update Manager:

1. Make sure that the unit and instrument applications are closed before

proceeding with the installation.

2. Ensure that your unit will remain powered on during the installation by
connecting it to a power outlet or by making sure that the batteries are
fully charged.

3. If you have not done so already, select a location from where Update
Manager will take the files. See Selecting the Location of the Update
and Installation Packages on page 4 for details.

8 Update Manager and FTB-Care

Setting Up and Using Update Manager

Installing Software Products

4. From the button bar, tap Add Products.

Note: If the Add Products button is not available, it may be that there are no new

products to install. It may also mean that the folder containing the
installation packages is not defined correctly, or that the installation files
have not been copied to this folder.

Note: You will be notified if the product cannot be installed due to licensing

authorization, for example. A lock icon next to an upgrade indicates that
the unit is not entitled to it.

5. If there are products compatible with more than one baseline in the
folder containing the installation packages, you must specify the
baseline version you wish to use.

6. Ta p Next.

Update Manager and FTB-Care 9

Setting Up and Using Update Manager

Selected

products

Installing Software Products

7. Select all the check boxes corresponding to the products that you want
to install. If more than one version is available, specify the desired
version.

 A clock icon ( ) is displayed for the products that include a

trial-mode version.

A trial-mode enabled product version includes features that you
can use for the trial period even if the unit does not have a valid
FTB-Care license (FTB-Care is not offered on MAX-700 units).
Some products may include limited features in the trial-mode
product version.

 A lock icon ( ) is displayed for the products that you cannot

install or upgrade unless you activate an FTB-Care license
(FTB-Care is not offered on MAX-700 units).

Note: If you need to view or modify the path to the folder containing the

installation packages, tap the Settings button.

10 Update Manager and FTB-Care